$1600 bill from 407 ETR
The last time anyone in my family used the 407 was in 2002, and we have documents proving that we have settled the bill before. We call their customer service to see what's going on, and they maintained that although we have settled the bill once before, there is another account that hasn't been settled since 2002. We were unaware that another account exists because this is the first time we have received any form of notification. The license plate they quoted does match the car we have used 8 years ago.
The customer service rep says that she can't tell us the initial amount owing on that account because it dates too far back and the record only shows interest accumulating. We obviously don't want to pay the bill in full amount because we didn't receive any fair notification.
RFD, what should I do? =/