Search Forums
Thanks!Originally Posted by spong
-
Jan 6th, 2009 11:24 AM #151
Is there any info about what a good distance is ?
Or what kinds of speeds one should expect ?
I'm approx 3km from my CO .... what kinds of speeds should I expect ?
For example:
0..1km excellent ... should expect close to 100% of profile
1km-3km good ... should expect close to 80% of profile
3km-5km poor ... should expect close to 65% of profile
Originally Posted by MJB
Reply With Quote
LOG IN TO THANK
No one has yet thanked rivermist for this post.
-
Jan 6th, 2009 11:45 AM #152 Reply With Quote
LOG IN TO THANK
No one has yet thanked rkrk for this post.
-
Jan 6th, 2009 11:59 AM #153
I'm on bell and they have promised me upgrades... (since their upgrade of service to 3...and 5 megabits per second)
i've been stuck on 1.5 and been paying a spanking 50$ a month!!... so today i finally called to see whats up and he says that my area is green and i should be getting either 5 or 7... (of which obviously i'm not even close) but they will switch me down to 39 (to the 2 megabit conection since it wont make a diffeerence) and they said they can't compensate my previous hassles because i was supposedly in the 2.5 - 5 megabit range... ha ha!
so tech guy says im far from the headquarters... which is interesting...guess i'm in a dead-zone...
etobicoke (kipling & bloor) so i don't live in the boonies...
therefore the fastest i can get is 1.5 (well he said 2.3) but i'm getting 1.5 through speedtest.net (which is 100% accurate)...
so therefore techsavy and acanec won't be any different...
however i could still save money with acanec... Reply With Quote
LOG IN TO THANK
No one has yet thanked alpwhite46 for this post.
-
Jan 6th, 2009 12:05 PM #154Yes, I have seen such a post recently but can't immediately find it. I may have booked marked it at home! I will update the thread if I find it again. Originally Posted by rivermist
_______________
It used to be only death and taxes were inevitable. Now, of course, there's shipping and handling, too. Reply With Quote
LOG IN TO THANK
No one has yet thanked MJB for this post.
-
Jan 6th, 2009 12:05 PM #155Another thing to add .. if you have excellent values and still low speed then it means ur in the "low profile" which was done by ur previous provider. your down stream value should be 5056 etc .. if you see low then call acanac and then will be happy to raise ur profile to 5056 Originally Posted by Mayoo
_______________
RFD Playbook Thread / Tips / Updates / Tricks
| Intel Core i7 920 @ 2.67GHz | 12GB (6 x 2GB) DDR3 | 1GB ATI Radeon 5770 | 2 X 1TB Seagate Barracuda 7200.12 RAID 0 | 250GB Western Digital Backup 1| Windows 7 HP 64-bit | BD/DVD/DVDRW | DELL 2408WFP | Samsung BX2431 LED | Reply With Quote
LOG IN TO THANK
No one has yet thanked Mayoo for this post.
-
Jan 9th, 2009 02:30 PM #156
u get what you pay for, and not sure if that is worth $34/month in the second year
I usually hate writing about bad service, but I thought I should share my experience with other fellow RFD-ers.
So I signed up with the acanac promo just after xmas last year... they took 3 weeks to send a modem, even though they said it was sent right away - turns out it wasn't. Fine i thought, they extended my renewal date (albeit, to a week short of when i actually got the modem), and I had to call the company twice to make sure the thing was coming. That didn't bother me.
Since about a month ago my internet has not worked with them. Although i took a week or so to complain about it since it was intermittently on and off, I finally did. That was over 3 weeks ago. Just last week after SEVERAL emails back and forth with them they finally acknowledged that my modem was faulty, which i did suspect and mentioned to them from the very beginning. Fine i guess, they had to go through the motions of calling bell, sending out a tech, etc., to verify that i'm not just some crazy customer who knows nothing about technology. That didn't bother me either.
What finally burned me with them however, is that I've been trying to resolve this connection issue with them, and trying to connect with billing at the same time for my renewal costs, and i literally just get copy-and-paste email responses- they hardly ever read my emails and replied with accuracy. As it turns out they never sent a replacement modem as they "assumed" I was canceling my account - which i never officially did. I simply think that because I was inquiring about the newer, more expensive rates for the 2nd year they internally decided not to spend the $$ to ship my new modem, and not to fix my internet for the past month.... that's what led to my cancellation of their service, period. I couldn't tolerate their pasted emails when I was pouring my heart out looking for real answers to solve my problem - i loathed the entire experience, and wish it upon no one.
Excuse the rant, but i had to vent somewhere... Reply With Quote
LOG IN TO THANK
No one has yet thanked razrsharp for this post.
-
Jan 9th, 2009 04:41 PM #157Yeah, stuff happens, and sometimes their people aren't all that swift on the uptake, especially in the billing group. Originally Posted by razrsharp
On the other hand, you wanted (and deserved) a replacement modem, even if you only had a week left on your term and they didn't want to spend the $$$ to ship it since you hadn't agreed to renew . . . too bad for them. That is NOT pro-active customer support.
On the other hand, consider that they have a pretty large client base and the vocal minority is just that; a minority. In general things do tend to go well with them.
I wish you well witth your next ISP. Reply With Quote
LOG IN TO THANK
No one has yet thanked fredsmith for this post.
-
Jan 9th, 2009 04:51 PM #158There is a lot of Acanac trashing that I see going around. I don't want to dispute their validity at all (sometimes things don't turn out well), but don't forget that usually the happy people don't express themselves. Originally Posted by fredsmith
This is the reason why I'm posting this, I've been with acanac for over 3 months now and it's going great. I have converted 3 other friends (2 more on the way), and they are all very happy with the service.
Of and don't forget that they give you a 30 days money back guarantee! Reply With Quote
LOG IN TO THANK
No one has yet thanked dgege for this post.
-
Jan 9th, 2009 05:03 PM #159
Just wanted to add my two cents.
I recently signed up for Acanac myself. I live in downtown Ottawa. I had heard all the horror stories, and was a little worried about it. But, I figured even if the connection was slower than I had before, the savings would be worth it. It took about four business days to get the service up. I had canceled Bell a couple of weeks before, so the line was cold. I also had my own modem (Speedtouch 516) so I didn't have to wait for them to send theirs.
Once the service was up, I initially had a 3mbps connection. I attempted to call their tech support to bump it up to the proper speed, but once I got to a rep the line just went dead. Since I didn't feel like waiting again, I just let it be. This morning I woke up and the connection was automatically bumped up to 5mbps. When I logged on to play World of Warcraft, my ping was the same (if not lower) than what it was with Bell Canada.
So far, I'm quite pleased. If it remains as stable as the DSL was with Bell for the rest of the year, I won't hesitate to pay the $24.95/month rate for two years. I'll post again when I've tried out their online computer service to get around Bell's throttling. Reply With Quote
LOG IN TO THANK
No one has yet thanked Cataha for this post.
-
Jan 9th, 2009 05:14 PM #160+1 Originally Posted by sf1
_______________My Heatware: 100% positive Reply With Quote
LOG IN TO THANK
No one has yet thanked tigger03 for this post.
-
Jan 11th, 2009 08:16 PM #161Newbie
- Join Date
- Oct 12th, 2006
- Posts
- 38
Does anyone have a link to the promo code for the $24 2 year retention deal? Acanac is not acknowledging it?
TIA
Mike
Reply With Quote
LOG IN TO THANK
No one has yet thanked mracer for this post.
-
Jan 12th, 2009 06:11 AM #162There is no 'code' that I am aware of. It is not $24. It is not 'official' in the sense that it isn't a published rate. It is not offered to everyone, so the idea is to be nice and hope that they offer it to you. Originally Posted by mracer
Does anyone have a link to the promo code for the $24 2 year retention deal? Acanac is not acknowledging it?
TIA
Mike Reply With Quote
LOG IN TO THANK
No one has yet thanked fredsmith for this post.
-
Jan 12th, 2009 07:27 AM #163My acanac 1 year promo was going to run out on Jan 23rd however I was really impressed with their service and sent them an email asking them for a deal to renew and they offered me the 2 year deal at $25 a month all in. So just ask them what they can do for you. Originally Posted by fredsmith
Reply With Quote
LOG IN TO THANK
No one has yet thanked rkobylka for this post.
-
Jan 12th, 2009 07:41 AM #164
it would be good if they had usenet services..
Reply With Quote
LOG IN TO THANK
No one has yet thanked chrisanthony14 for this post.
-
Jan 13th, 2009 11:48 AM #165
Just to give everyone a heads up this offer is available only until end of january.
Reply With Quote
LOG IN TO THANK
No one has yet thanked alpwhite46 for this post.
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
