$19 (+ tax) a month for High Speed Internet 5mb unlimited downloads (Acanac)

[bikerider97]

Acanac did charge me 50$ for the modem when I took a year with them. Funny I was looking on their web site and they say that they do not have to buy back your modem. I have not called them yet about this. Will be finishing this month and I leaving them for teksavvy. Looking for support at night and waiting almost 1hr, listening to the voice saying: you are caller 15 please stay on the line to retain your priority. Pretty bad service. Sorry not for me. Will be joining a group at teksavvy and will get the group price.

[AFG34]

I have been with acanac for 4 months and for that much money, its definitely worth it!

be aware, their customer service is horrible.

[forrestsun]

I saw one of their banner says "for Ontario and Quebec" but can't find any fine print on their website. Can anyone confirm whether their service is good for Quebec resident? My cousin who lives in Montreal are currently charged a insanely $90 for using Bell DSL. Thanks!

[fredsmith]

seems like a good deal. Do you have to get their modem or can you use your own? I just got a speedtouch 516.

When the year is up, do they force a new one year contract upon you or is it then month by month?

It is up to you. If you do nothing, they will charge you for the next year at the standard rate. If you tell them in advance what you want to do they'll charge you accordingly - month-to-month is (obviously) the most expensive:

I just wandered to their web site and the renewal rates for regular DSL are as follows:

$39.95 - Month-to-Month
$37.95 - 3 Months
$35.95 - 6 Months
$33.95 - 12 Months
In addition, there's an unpublished $24.95 2 year rate

They have various rates, depending on the length of your term. Terms are prepaid. Interesting, all of their rates include taxes. There is a month-to-month, a 3 month, a 6 month and so on. but you can renew for a year and cancel at any time and they will refund the difference between the rate you would have paid for the period you were with them (i.e. for a single month) and what you gave them for the period you started out with.

And any 'standard' DSL modem will work . . . I use a Siemens 6520.

They provide service in Quebec and Ontario wherever Bell can provide DSL service.

As to support - it is DSL. It works, it is intermittent or it is down. I for one only need support to complain when the service is down or misbehaving. There is little that a Teksavvy technician can do that I can't figure out for myself - and I can't get my N95-4 to connect to Acanac's VOIP service - Nokia's supoprt simply is useless . . . IMO the best support is the research you do yourself.

As the OP mentioned, one of the interesting features they offer is that they credit one month of service for each referral you get and if you get 10 referrals for a service (DSL is a service, VOIP is a different service), your service from then on is free . . . but do not solicit referrals on this board.

The 20 Megabit DSL was advertised widely - interesting enough, now that I'm looking I don't see it on their web site and no advertising panels have popped up while I was looking just now, but they were everywhere when I wasn't . . . I know that Bell is doing some testing in Montreal ONLY and that the rollout has yet to begin, so maybe Acanac pulled their advertising because it was premature.

But there have been some developments in the DSL world, if you haven't been following;

Bell has petitioned the CRTC to allow it establish TRAFFIC CAPS ON ALL NEW DSL circuits and to bill for overage - existing customers with no limits will apparently remain the way they were as long as they don't change ISPs . . . The CRTC has apparently approved this, but appeals have been filed.

So it is being challenged, but don't hold your breath. I understand that this has prompted a number of ISPs to consider developing an alternative network to get around Bell's draconian rules and manipulation of the CRTC.

[feroxide]

???.....
Please share how you are getting free internet for life.

I was only pointing out the fact that the HOT DEAL will be for OP, provided that he whores enough referrals through this thread. I am paying for my service with Acanac, and have no problems with their service. Their tech support maybe lacking for some, but if my internet is working I don't have a need for support.
DaMadMonk, thanks for sharing the 'deal'.

[CatDog]

cant find any info on acanacs 20mbit service?

Anybody have anymore info?

[Inno]

I am about 8 months into my first year with Acanac and need to warn folks about what happened to me.

For years I had been getting a bit over 5 Megs of speed with Bell but when I switched to Acanac Bell downgraded my line so I can only get 600K. Acanac and I both complained to Bell but to no avail.

So I will not be renewing after my one-year commitment is up. I should have quit during my initial 30 day trial but was still optimistic that the speed problem could be fixed. Now I see that it is hopeless. I am sure that if I switch back to Bell I will get my 5 Megs back right away. So sleazy of them.

[junkmonk]

I'm looking to join a teksavvy group too within the next week./

I and one other are signed up with teksavvy and have been for the last 5 months. would be willing to sign up for a group with people that are reliable and will hold a steady service with teksavvy.

I've heard nothing but bad things about acanac. did a lot of resaerch before choosing teksavvy.

[ipxxx]

As far I understand it, everybody is throttled (TekSavvy included). Mother Bell owns the lines and they rent them to the smaller ISP's. Bell throttles everything, (their services and the smaller ISP's).

MLPPP is the key which Acanac, from the posts above, does not offer (at this time??) consistently across the board...Teksavvy on the other hand (from what I understand) does - it works for me anyways

[mts]

For those who's on the market for DSL you can check this up: http://www.ca.inter.net/
I'm with them for 3 or 4 years, no contract, 29.95/month (+tax).

[nice4]

I am about 8 months into my first year with Acanac and need to warn folks about what happened to me.

For years I had been getting a bit over 5 Megs of speed with Bell but when I switched to Acanac Bell downgraded my line so I can only get 600K. Acanac and I both complained to Bell but to no avail.

So I will not be renewing after my one-year commitment is up. I should have quit during my initial 30 day trial but was still optimistic that the speed problem could be fixed. Now I see that it is hopeless. I am sure that if I switch back to Bell I will get my 5 Megs back right away. So sleazy of them.

This seemed like Bell plays game AND Acanac is also on its max. support capability, no wonder my friend complainted Acanac is very slow on peak hours everynight but much better after mid-night.

Bell on the other hand is much worst these days, their customer service is just ****** as you can think of.

[Excessiveplayer]

The idea of prepaying just turns me off for some reason. I know 260 is not alot of money but still...I can't help myself think that this company could go belly up and lose all of my money.

[DaMadMonk]

The idea of prepaying just turns me off for some reason. I know 260 is not alot of money but still...I can't help myself think that this company could go belly up and lose all of my money.

Thought about that and it is a risk. But as far as I can tell this won't happen. As well, its only a risk for 6 months for me since I'm paying half of what I would of paid with Teksavvy and will be getting better benefits overall (so far more stable connection and huge online storage with method to by pass Bell throttling).

[Mel Boracis]

I was thinking of signing up with Acanac last week too but reviews seemed to be hit or miss with the biggest complaint being frequent disconnects. If any Scarborough users can chime in, I might reconsider and sign up but what I've read so far has me concerned enough to stick with Rogers until my promotional pricing ends.

[ShaTR]

Been with them for about 15 months or so now for their business DSL service (at the office of course. Rogers extreme at home)

First month, had a couple odd times of downtime, but was resolved in less than an hour. after that, its been smooth sailing. currently paying monthly on business service (52.95/month) but better than any other business service so far.

edit: Can anyone explain to me how to get the 20mb service or a lower monthly price for regular service? If so, i would be very greatfull. thanks.