Expired Hot Deals

[Virgin Mobile] $30/month fibe internet 50mbps down 10mbps up

  • Last Updated:
  • Oct 4th, 2019 4:51 pm
Jr. Member
Mar 26, 2019
158 posts
50 upvotes
psych0man wrote: My 1 year was up last month and so my last bill, I was charged the full $60. I called in earlier tonight to see if I could get the 50% off discount and after a quick 1min conversation with the front line rep and another 2 min conversation with retentations + about 10mins of waiting for approval, I was extended the discount.

I've not had any problems with Virgin high speed over the past year, I'm quite satisfied with their service, speed and the modem.
Which province are you in?
Sr. Member
User avatar
Jan 19, 2007
557 posts
174 upvotes
Toronto
I just called into see if they would extend the promo, which was refused and then I was transferred to loyatly and they offere $10 /month for 12 months or $15 /month for 6 months. I then proceeded to say that's not in anyone's best interest. Then got put on hold and was told this:

- $30 adjustment because my promo expired last month
- their back office is working on a 50% retention code that should be coming out soon (i don't know how much I believe this)
- once the retention code is made, it will be applied automatically to my account
- in case the code isn't generated before my next bill cycle, I just call in and get another bill adjustment... potentially perpetually for 12 months...

It's sad that there is no universal response and the reps don't know what's available because clearly people have been getting it.

P.S.
I'm in Ontario.
Member
User avatar
Oct 4, 2010
208 posts
123 upvotes
Torontoish
My promo just ended as well. They wouldn't extend, so my dad signed up for the same service and was given the discount. This is the second time i,he's done this.
Last edited by MrsDoubtfire on Aug 3rd, 2019 11:45 pm, edited 1 time in total.
Jr. Member
Dec 18, 2004
110 posts
22 upvotes
MrsDoubtfire wrote: My promo just ended as well. They wouldn't extend, so "my dad" signed up for the same service and was given the discount. This is the second time I've done this.
Curious how you did this? I only see $20 off credit - making it $40 /month for the 50mb service. I am using worldline for the next 6 months but plan on going back to virgin if worldline doesn't offer something closer to $30 instead of the $65 they are saying now.
Member
User avatar
Oct 4, 2010
208 posts
123 upvotes
Torontoish
50% off is a recurring promo. You might have missed it for now.
Deal Addict
Mar 11, 2007
3665 posts
1026 upvotes
QC
no8t4 wrote: I just called into see if they would extend the promo, which was refused and then I was transferred to loyatly and they offere $10 /month for 12 months or $15 /month for 6 months. I then proceeded to say that's not in anyone's best interest. Then got put on hold and was told this:

- $30 adjustment because my promo expired last month
- their back office is working on a 50% retention code that should be coming out soon (i don't know how much I believe this)
- once the retention code is made, it will be applied automatically to my account
- in case the code isn't generated before my next bill cycle, I just call in and get another bill adjustment... potentially perpetually for 12 months...

It's sad that there is no universal response and the reps don't know what's available because clearly people have been getting it.

P.S.
I'm in Ontario.
Im in Quebec. Lady told me they can't change my plan because I have one. I'd have to cancel and sign up again.

EDIT: Cancellation guy... no luck too.

EDIT2: Cancellation guy somehow found a code to apply on my account. I lose the 10$ credit I have but gain the new 20$ credit.

Thanks RFD
Newbie
Feb 24, 2019
3 posts
1 upvote
Virgin mobile online chat and phone customer support didn’t honour each other’s word and refuse to extend the discount. The loyal group lady is not helping at all.
Member
User avatar
Apr 5, 2010
389 posts
112 upvotes
Mississauga
Do you mind sharing the number you called? I have tried a few times calling from the number on the app which directs me to Philippines and they are not willing to give me than $10 credit.
Idontdomornings wrote: My last promo ends on April 26. Called last week rep says nothing she can offer but ask me to call back on 24th. Ended up talking to loyalty and got the 50% promo extended 1 Year.
Happy with that.

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