3web?

[Bordello]

I'm using 3web for cable internet here in Ottawa and so far I have no complaints. The uptime is good so far. It's pretty comparable to service from Rogers that I switched from. 3web is the only alternative cable internet provider here and I refuse to use DSL because my speeds are ridiculous.

[HKPolice]

Can any 3web cable users please post some speedtest.net results?

Thanks

[Kaeoue]

Here's my speedtest.net results....



I believe it's supposed to be 10mbps but this is what I get during the slowdowns.

Everyday there are pretty much slowdowns like this, even lower sometimes. Can anyone recommend on a company to switch to?

[Whitedart]

Here's my speedtest.net results....

I believe it's supposed to be 10mbps but this is what I get during the slowdowns.

Everyday there are pretty much slowdowns like this, even lower sometimes. Can anyone recommend on a company to switch to?

3Web/Cybersurf is 7 megs over cable. You can always switch back to your cable provider, but is the bottleneck with Cybersurf or the cable company caused by traffic shaping.

[kendrew]

Is there a bandwidth cap with 3web? I called the CSR a few days ago and they told me it was now 60 GB for Platinum users.

[DaVibe]

I want to hear more from people who've had 3Web Hi-Speed, especially in Toronto ...

Have you used other net providers? How does this one prepare ...
Any complaints about this one ...
Did they have to come and install the modem or were you able to set everything up for yourself at home?

I have my own modem, couldn't I "rent" a modem in the beginning, then tell them I don't need it anymore since I bought one ...
Or maybe you have to outright buy the one they want you to have the first time around ...

Info is appreciated!

[fly]

Have you used other net providers? How does this one prepare ...
Any complaints about this one ...
Did they have to come and install the modem or were you able to set everything up for yourself at home?

I have my own modem, couldn't I "rent" a modem in the beginning, then tell them I don't need it anymore since I bought one ...
Or maybe you have to outright buy the one they want you to have the first time around ...

I've tried Bell, Primus, AEI, and Rogers before switching to 3web.

I was able to install the modem and everything myself BUT Rogers still sent a technician and charged me $50!

If you have your own modem, don't rent. They charge you $23 for shipping so it's not worth it. I rented mine for the first month while I was trying out their service and just bought it.

So far, it's been great. My 1 month just came up and Rogers surprised me by snipping my line (supposedly, their systems aren't linked so they saw that I canceled last month so they came to snip my line even though I had switched to 3web).

So, my only complaint is Rogers messing around with me -- first sending a technician even though I didn't need one and then snipping my line.

[DaVibe]

Rogers came because you had Rogers previously? Or Rogers came for 3Web?
Thanks for the info though, greatly appreciated.

[Whitedart]

I want to hear more from people who've had 3Web Hi-Speed, especially in Toronto ...

Have you used other net providers? How does this one prepare ...
Any complaints about this one ...
Did they have to come and install the modem or were you able to set everything up for yourself at home?

I have my own modem, couldn't I "rent" a modem in the beginning, then tell them I don't need it anymore since I bought one ...
Or maybe you have to outright buy the one they want you to have the first time around ...

I was with Rogers when I learned about 3Web from RFD. I bought a used modem through Ebay (a model that 3web had listed as acceptable).
Signed up, given an activation date, and just swapped the modems on that date. Service was active on the used modem and I returned the Rogers supplied modem.

Speed is 7 megs in Mississauga. Been about 2.5 years, and had minor outages 2 or 3 times related to Rogers resegmenting.

[DaVibe]

You were able to set this up in your own home over the phone / instructions or did someone have to come out and assist in this?
I really just want to do it myself (long story) ... so I'm curious how it got activated.

[fly]

You were able to set this up in your own home over the phone / instructions or did someone have to come out and assist in this?
I really just want to do it myself (long story) ... so I'm curious how it got activated.

All you need is to hook up the modem to the cable.. As long as Rogers does their part, there's not much you need to do..

Here's my speed tests:

[Hogo]

I've been using 3web dsl for a few years now. No problems whatsoever, never had to call in. Speed is consistent with Bell dsl



It's usually around 5000kps but i'm streaming the steelers jags game right now

[DaVibe]

All you need is to hook up the modem to the cable.. As long as Rogers does their part, there's not much you need to do..

Here's my speed tests:

Yeah see, Rogers has never done "Their Part" at my house so I don't want them to begin to either ... that's what I'm trying to avoid.
So I guess they gotta come in to set up something, what I have no idea ...

[Whitedart]

You were able to set this up in your own home over the phone / instructions or did someone have to come out and assist in this?
I really just want to do it myself (long story) ... so I'm curious how it got activated.

Yes, in my case, it was as simple as changing cable modems. Rogers had run a new cable line for cable internet back in 1997. There was no need for anyone to make a service call, and I did not want them to do so either.

I had to provide 3web with the cable modem's serial number and mac address. They forward that to Rogers who activates it on their network. The used modem I purchased from the the southern US, so no possibility of it being blacklisted as one of Rogers not returned modems.