Acanac 5M DSL

[analyst88]

Acanac 5M high speed DSL: now offer unlimited download and 100G free online storage. They charge $19 per month with 1 year contract.

It is a good one.

Link: http://www.acanac.com/more-info.htm

[earthman]

how are these guys anyway? I've seen the sponsored-deals on Hot Deals quite a few times but the threads were always locked; so there wasn't no feedbacks.

[simondaman]

Ive tried acanac a year ago, the service was slow ~800kb/s, but that is probably because my CO is far ( i think ). The customer service is quick, but cannot help, because they are a call center in india (im assuming because of the accent) which pretty much re-reads info from the manual. The price was 33/month when i signed up , im using rogers now.

[pai]

19 flat
or theres modem rental or other unmentioned fees??

i am lookin to get out of rogers

[pai]

maybe we can start a chain for this
now thats HOT!

If you are an existing customer of ours please take advantage of our Referral Program. Refer10 clients for our High Speed Internet or Phone Service and your fee's will be waived as long as you remain a customer of Acanac Inc.

10 referrals equals: Free service for life

How does it work?
Your friend or associate can sign up for our High speed service by filling out the order form on the Acanac site or by phone.

Upon successful completion of the registration process all you have to do is to give us a call and provide the name of the person you have referred, along with their number. Once you reach 10 referral you will no longer be charged for your High Speed DSL service, as long as you stay with Acanac.

Customer Requirement

You must be a current Acanac.com customer
Referrals must be for new customers.
Account MUST be in good standing.
This offer has no cash value.

FAQS

Do voip referrals count towards DSL and vice versa?

No, they only count for each specific service.

How long do I have to call to obtain my referral?

You have 30 days from the time the client actives their service to obtain your free month of service.

Do Dial-UP referrals count towards my referral credits?

Sorry, but at the moment we do not have a referral program for dial-up users.

[Stock R]

I've had bad service with them. The internet service was slow and unstable. If it went out, it'd be out for at least 24 hours.

I ended up cancelling my service with them in July 2006. Recently I've found out that they are still charging me! I'm actually in the process of battling it out with them to get a refund.

[JugaJatt]

Got the internet service at my dads palce a few months ago and there were some up times and down as well but they had upgrades abt 2 months ago now the sppeds are stable, I get 4200+ KBPS down and upload. Just give them a try cause theres a 30 day money back guarantee :P.

JJ

[Fire]

295.ca also offer that service... check their website...

[AcanacInc]

StockR,

Are you saying that we canceled your service and didn't give you back your money? Please private message me and I will make sure it gets done emmediately. THis is not normal and we are not in the business of taking people's money and not providing service.

[MrDisco]

I've seen the sponsored-deals on Hot Deals quite a few times but the threads were always locked; so there wasn't no feedbacks.

That's because they don't want a discussion to occur over their products and service. One of the few companies that makes RFD do that. I wonder why.

edit: Modem rental appears to be a one time deposit of $50 cdn.

[zeppelin2]

edit: Modem rental appears to be a one time deposit of $50 cdn.

It's actually a refundable deposit: return the modem and you get your $50 back.

Due to theft of devices we are now charging 49.95 Canadian or 44.95 USD for all DSL modems. Please note this will be returned to you when the modem is returned to our office.

If for any reason your unhappy with our service Acanac Inc. will return your fees, no questions asked. Place your order Today without worries.

[MrDisco]

It's actually a refundable deposit: return the modem and you get your $50 back.

yes i know. thats why i used the term deposit. but you're right i should have been more explicit and add on the refundable bit so there wasn't any confusion.

edit: is it true their tech support is outsourced to India?

[Mike^]

why does the East get all the awesome deals on internet =/, and I thought 500kbps was fast haah. The West need deals like these!

[AcanacInc]

At one time we did have our DSL tech support in India. We closed down the Indian office in Aug of 2006. All of the DSL tech support is done in Canada now. We are also hiring a few more agents to increase our DSL phone support hours from 9-5 to 9-12.

We hope to have this in place before months end.

Best Regards,
Paul L.

[Shaner]

I was with Acanac for about 2 months. The internet service was slow and very unstable. It often went out and seemed to go out for up to 24 hours sometimes.

With that said, I found their customer service to be more than satisfactory. I didn't like handling everything through e-mail, but to their credit, they gave me an instant refund with absolutely no hassle. They admitted they were having speed and reliability problems and promised it would be fixed soon, but I couldn't stick it out any longer. I took the refund and went elsewhere.

With that said, I would consider going back to Acanac if the speed and reliability issues were fixed. The problem is, how would I know if the issues were fixed unless I signed back up? It's a catch 22 situation, and I'm not sure I would want to go through the hassle of signing up just to cancel again if the service wasn't improved.

Perhaps Acanac should consider giving out free 1 month trials to former customers in order to try to lure them back by showing them that it has improved (if it even has). Perhaps even a 2 week free trial would be sufficient. The price is unbeatable, but the only way I will go back is if I knew for certain the issues were resolved.