Acanac scammed $50 from me
So the situation is this: after about 6 years with Acanac DSL service, I decide to cancel/terminate the DSL and dryloop service. When I signed up for their $18.95 offer, I agreed to having a $50 modem deposit, returned to me upon termination of Acanac service and return on the modem. I had not been getting anywhere close to the advertised speed of 5 Mbps. It started off at 4.2 Mbps, then slowly trickled down to 2.5 Mbps. I had submitted many tickets to Acanac in regards to the speed issue, hoping they would be able to take necessary action to fix my connection. But every time I submitted a ticket, they don't take any action to resolve my outstanding speed issues. I have had enough of Acanac's "customer service", I decided to terminate Acanac's DSL connection.
When I requested to terminate and not renew my service, they replied:
[QUOTE]Dear Valued Client,
I am sorry to hear that you will no longer be staying with us. If you like, you can leave the account active for another family member to enjoy.
We look forward to continuing business with us.
Best Regards,
Acanac
[/QUOTE]
I'm thinking NO. Not after my 6 years of experience with you guys.
A few replies later, when I asked Acanac what address they want the modem to be returned to and they said:
[QUOTE]Hi,
We are truly sorry for the mistake in previous reply.
We no longer buy back the modems.
As it is mentioned in the agreement, "We do provide a full refund for the modem if cancellation is made within the 30 day no obligation period."
For more information you can visit:
https://www.acanac.com/cgi-bin/acanac.c ... l_DSL.html
Best Regards,
Acanac Inc. [/QUOTE]
I had agreed to having the $50 modem deposit returned to me once the modem was shipped back to Acanac; they didn't notify me of this policy change in anyway.
For those considering the switch to Acanac, please think twice. You don't want to end up in my situation. On another note, anyone have any tips for how to deal with Acanac on this situation? Thanks.
When I requested to terminate and not renew my service, they replied:
[QUOTE]Dear Valued Client,
I am sorry to hear that you will no longer be staying with us. If you like, you can leave the account active for another family member to enjoy.
We look forward to continuing business with us.
Best Regards,
Acanac
[/QUOTE]
I'm thinking NO. Not after my 6 years of experience with you guys.
A few replies later, when I asked Acanac what address they want the modem to be returned to and they said:
[QUOTE]Hi,
We are truly sorry for the mistake in previous reply.
We no longer buy back the modems.
As it is mentioned in the agreement, "We do provide a full refund for the modem if cancellation is made within the 30 day no obligation period."
For more information you can visit:
https://www.acanac.com/cgi-bin/acanac.c ... l_DSL.html
Best Regards,
Acanac Inc. [/QUOTE]
I had agreed to having the $50 modem deposit returned to me once the modem was shipped back to Acanac; they didn't notify me of this policy change in anyway.
For those considering the switch to Acanac, please think twice. You don't want to end up in my situation. On another note, anyone have any tips for how to deal with Acanac on this situation? Thanks.