Acura owners or potential buyers.. stay Away from Erin Mills Acura!

[honest]

Hi Everyone,

Acura claims to be best in customer service! Yes it is true... Except for ERIN MILLS ACURA in Mississauga Ontario.
From service staff, to service manager (Michelle Pike) to general manager(Peter Bone) the whole team is not worthy of Acura acclaimed customer service.

Though the sales staff are great until you buy the car. And from there after never trust Erin Mills Acura service staff. They claim to do certified service but they are not even close.....
Eg. here are some instances from my personal experience with my new TSX:

1. Took car in for Oil Change... they over-filled the oil and lucky me I had a habbit of checking oil level every few days, I noticed it the very next day. THIS CAN BE DANGEROUS FOR YOUR ENGINE IF ENGINE OIL IS OVER FILLED.

2. Not only this, almost each time the I could see oil spillage along the side of engine by the engine oil cap. Com'on they can't even pay attention what kind of people they hire at Erin Mills Acura for changing engine oils.

3. Oh talk about Warranty... I had some genuine problems (which were acutally identified by another Acura Dealership and fixed) ... Erin Mills acura service simply denied anything could be wrong with the car.... And can you believe it that they made these statements without even looking at my car... And later when I reported their ignorance to management... They LIED to managment.... i.e service staff.... TRUST ME & STAY AWAY FROM Erin Mills Acura...

4 ... I can keep going but I think I have made my point... I don't want anyone else to run into diputes and problems I had to face by taking my car to Erin Mills Acura..... If you live in mississauga... try Sherway Acura instead of go to Oakville..... Since I worked in hamilton, I went to Acura of Hamilton and yes that is the dealership where you can appreciate Acura's Cutomer Service.

Sincerely

[nwmrkt]

Thanks for the heads up. You should try to do your own oil changes.

[royal]

if one acura dealer give toruble .. then i suggest go to another one.
I myself nevert liked any toher shop so atleast for my civics service i drive down to brampton about 18-20 km.. and make sure my car is well looked for there.. and service ppl are great excpet htis one guy.. but rest very helpful.

[m77m7]

Thanks for the heads up. You should try to do your own oil changes.

Thats a foolish thing to do on a new car. If there are any problems with the car that can be blamed on engine maintenance, you'll be screwed out of the warranty. Just pay the money for an oil change from a dealer.