Kuurgen,
With no auto dialer each employee was working 12-15 hours a week making on average 20 calls per hour which are said to take 10-15 seconds per call, and they were allowed to sit there and read.
With an auto-dialer there were 60 calls per hour.
I am not suggesting that an employer has no right to replace their employees with better trained or better skilled or even better performing workers. Or even cheaper ones where they see fit. That's not the issue.
My issue is with the incompetent management and I.T. staff who are following some sort of belief that they are actually doing a good job.
When you offer no incentive to your employees other than to keep their shifts with some sort of "scientific" performance based measurement, and you mindlessly plug people into a desk where they do nothing except make 10-15 second phone calls 20x during that shift. And then they claim that an automated service will be better in the end.
This is not really an issue of them firing everybody. This is an issue of management hiring way too many people to do a job. Under utilizing them, taking no responsibility for their actions, which I simply do not buy. Help Question is ********ting. Full of it. 100% wasting my time and yours with total ignorant crap.
The newer service only makes 60 calls per hour, there was never a gradual shift from 100-60 on site workers to the automated overseas service only. They could have easily cut their service to about 33 onsites and maintained quality and done real tests but they moved everything in one fell swoop and no doubt lost any ability to maintain service quality on their end.
It's tyrannical micro-management.
Come on... That's incompetence on Managements part. I am simply holding Help Questions accountable for their actions. They are either a liar;
Think really hard, 12-15 hours x 20 call per hour = 300 calls. You tell me how anyone can make money paying someone a minimum of 8.00 an hour or $120.00 per shift or $2.50 per address verification phone call. They are lying. It's pretty clear... I won't even get into how poorly structured their "performance" based scheduling is... (Just remember Help Questions changes his story and metrics where-ever he see fits as well... these numbers span several threads, all which mention the address verification system)
Or they are incompetent, and they can't even deliver properly on the IT side of thing. I prefer this option. Either way...
If you see it any other way. Please chime in and tell me why you feel that incompetent managers should screw people out of a job?
In any event, Help Questions should not feel proud of their accomplishment. They lost all their business to another company who could do it when they couldn't.
And it has nothing to do with labor costs. Give me a break. It has everything to do with Help Questions pushing their philosophy, or trying to somehow rationalize and justify it.
People like you are worse than Union reps. There is nothing about your skills or your training which couldn't be picked up by at least 1 out of the 60 employed there. They were all students correct? You're a student correct?yes, we are creating lemmings. but that is because we need lemmings to work in this office. it is all part of the deskilling of labour. The company doesn't want loyal workers, or even full time workers......lemmings are fine
How is giving away all your services for free working out? Have you "finished" off the competition yet?
James - Programmer -
If it wasn't for GOOG, I'd be a communist. http://www.googlesux.com/ What couldn't you find on Baidu? http://www.baidu.com/
If it wasn't for GOOG, I'd be a communist. http://www.googlesux.com/ What couldn't you find on Baidu? http://www.baidu.com/