Air Canada backtracks on promised $800 compensation to passenger on overbooked flight, offers 15% future credit instead
https://www.cbc.ca/news/business/air-ca ... -1.4998780
Toronto man is fighting back after Air Canada failed to honour a deal to compensate him with an $800 voucher for giving up his seat on an overcrowded plane from Vancouver to Toronto — instead, emailing him a promotion code for a 15 per cent discount on a future flight.
Daniel Tsai said he couldn't believe what he was reading when he opened the Air Canada email offering the discount instead of the airline's previous $800 offer.
He wrote back to the airline, pointing out that the deal was for an $800 voucher, and that's what he expected to receive.
Air Canada replied, acknowledging that Tsai had indeed been offered an $800 voucher, but claiming he had been "moved to an earlier flight," so the 15 per cent discount stood.
Tsai denies he was moved to an earlier flight, and provided his boarding passes, which showed his new flight was scheduled to depart more than six hours later than his original departure time.
The Air Canada email said the airline was offering $300 for future travel as a "goodwill gesture."
"I think that's just wrong," says Tsai, who is a business lawyer and part-time professor at Humber College Business School, where he teaches business law and marketing.
"As a business professor, I consider that to be a marketing fail," he says. "I give Air Canada an F."