If I'm not mistaken, I believe they have 24 hours to get you to your destination or something along those lines. What would help consumers is if AC put a big disclaimer in red on their website, that selecting this fare and/or not paying for increased seat selection will increase the probability to get bumped. Obviously from a marketing perspective that might scare customers away to competitors etc..StatsGuy wrote: ↑Feb 12th, 2019 8:22 amBut I understand the need for overbooking as a yield management tool but it seems of the major airlines Ive flown on and hear about from TAs and other frequent travelers, it does seem AC is very "aggressive" in overbooking and quite poor at handling pax who are bumped.
Yes having higher fare bucket and status means being bumped is much lower chance but the airline despite the "cheap" fare or not pay for assigned seat did sell a commitment to a purchaser to fly them to their destination on a particular flight (yes the t&c have lots of clauses)
Overbooking is standard practice but AC is quite terrible in CS generally and how they handle issues when it arises and make stressful situation for all even worse
I've dealt with CS numerous times from various airlines and AC is quite bad and I have status with them and get the special number to call already whereas I had no status and always gotten very good resolution from the likes of CX/BR and etc
CS is terrible (especially for non-status), and is the race towards the bottom . One thing for sure is that consumers have voted with their wallets, and want lower prices. Even after the David Dao incident, United market cap has increased as more flyers book with them.
AC is finally profitable after years of operating at a loss under Robert Milton. The "good ol' days" when they had First class, generous perks for status flyers, all at the expense of tax-payers (crown corp), whom most could not afford to fly as it was expensive.