Travel

Air Canada Refund Policy?

  • Last Updated:
  • Sep 6th, 2013 7:47 pm
Tags:
None
[OP]
Deal Addict
Dec 22, 2008
1194 posts
253 upvotes
Victoria

Air Canada Refund Policy?

Hi,

I heard a rumour that you can cancel an Air Canada booking for a full refund within 24 hours of booking. Is this true?
18 replies
Sr. Member
Oct 20, 2004
613 posts
126 upvotes
Ottawa
If it is booked on their website the answer is yes. You can do it online with no penalty.
Deal Expert
User avatar
May 10, 2005
25448 posts
2678 upvotes
Ottawa
yaldaren wrote:
Jun 27th, 2009 1:20 pm
If it is booked on their website the answer is yes. You can do it online with no penalty.
Cannot make that general statement, there are restrictions, you had best check before you commit to the booking.
[OP]
Deal Addict
Dec 22, 2008
1194 posts
253 upvotes
Victoria
Pete_Coach wrote:
Jun 27th, 2009 4:22 pm
Cannot make that general statement, there are restrictions, you had best check before you commit to the booking.
Where would you check/where would you see it?
Member
User avatar
May 22, 2008
472 posts
1 upvote
Part of the 10 commandments

Thou shalt NOT REFUND

unless you buy a latitude plus class
Sr. Member
Oct 20, 2004
613 posts
126 upvotes
Ottawa
Pete_Coach wrote:
Jun 27th, 2009 4:22 pm
Cannot make that general statement, there are restrictions, you had best check before you commit to the booking.
I've cancelled a lot of T+ flights within 24 hours of booking and have never been charged any fees. It isn't an official rule like with United (.bomb only though and not .ca) but I've had no problems cancelling flights online on AC within 24 hours.
Deal Expert
User avatar
May 10, 2005
25448 posts
2678 upvotes
Ottawa
yaldaren wrote:
Jun 30th, 2009 8:56 pm
I've cancelled a lot of T+ flights within 24 hours of booking and have never been charged any fees. It isn't an official rule like with United (.bomb only though and not .ca) but I've had no problems cancelling flights online on AC within 24 hours.
OK OP, based on this empirical evidence...take a chance, but, why have you not called Air Canada in the 3 days your question has been asked. They are the source of the correct information and only a 1-800 call away.
Sr. Member
Oct 8, 2008
702 posts
56 upvotes
I booked a flight once in the lowest, non-refundable booking class and the next day the fare went on sale by about $200. I called Air Canada and they told me to just cancel and rebook online. I was not charged anything extra for doing that. But I would call just incase to be sure.
Newbie
Jul 3, 2008
6 posts
Ottawa
I heard there is a law ( not sure if across Canada or only in Ontario) that if you purchase anything from anyone you are entitled to a full refund if you cancel within 24 hours of purchase. I have done this is many instances (however ticketmaster gives you a hard time for tickets but have done it) This was is supposed to protect those who where forced or pressured into a sale & did not relaize what they were getting into.

I have canceleld Westjet, Air Canada flights and many other purchases this way ( alwasy looking for the best deal). Not sure if it is still a law and companies do not like to advertise it however I have never had a problem making a change.

Just read recently somewhere on Air Canada website, think it was under the promotion if the same flights you find anywhere else are cheaper than aircanada.com they would match + $50, they also mention that there is no charge to refund within 24 hours ( this 24 hour thing is not new- they just mention it in the promotion)

Susan
Deal Expert
User avatar
May 10, 2005
25448 posts
2678 upvotes
Ottawa
yaldaren wrote:
Jun 30th, 2009 8:56 pm
I've cancelled a lot of T+ flights ........
braysu wrote:
Aug 3rd, 2009 3:04 pm
I heard there is a law ( not sure if across Canada or only in Ontario) that if you purchase anything from anyone you are entitled to a full refund if you cancel within 24 hours of purchase. I have done this is many instances (however ticketmaster gives you a hard time for tickets but have done it) This was is supposed to protect those who where forced or pressured into a sale & did not relaize what they were getting into.

I have canceleld Westjet, Air Canada flights and many other purchases this way ( alwasy looking for the best deal). Not sure if it is still a law and companies do not like to advertise it however I have never had a problem making a change...........

Susan
I believe there is a cooling off period if there is a door to door sale and it may be cancelled withing a certain number of hours but, there is no law that says a store has to give money back. It is more of a customer service issue. many stores are not giving money back anymore, only giving store credit for returned merchandise.
Is it any wonder stores and shops and businesses are not providing the customer service they used to? They are never sure if they have made a sale and with folks like you returning things "lots of times" it causes them time, money and re-stocking fees.
A business just loves it when people buy things on impulse and then get buyers guilt or remorse and return or cancel things. :confused:
Newbie
User avatar
Jan 27, 2004
77 posts
truck city
I just refunded my non-refundable ticket within the 24-hr period. :razz:

The Air Canada lady on the phone told me that since I bought my ticket within 24 hours, there will be no charge/penalty for that.
Deal Guru
Dec 31, 2005
12877 posts
574 upvotes
The point of no return is often the actually issuing of the ticket in their system. Up to that point they can be cancelled. I had something simlar with a reward ticket through aeroplan...I had everything booked, seats reserved etc...but the ticket had not been issued....so I had the opportunity to cancel (six hours later, when I found a better option for my trip).
Sr. Member
Mar 22, 2006
903 posts
102 upvotes
Air Canada allows 24 hours from the time of purchase to cancel your ticket. I have done this a few times without any problems as long as it's a paid ticket and not one booked through Aeroplan.

Here is a link

http://www.aircanada.com/en/agents_na/f ... 70717.html

With a recent web enhancement, online bookings cancelled online within 24 hours of reservations are now automatically refunded in full to the original credit card. Therefore, if you make an error to an online booking, you can cancel the file within 24 hours and make a new booking. The service fee will apply if the Call Centre corrects the error.
Deal Addict
User avatar
Mar 25, 2002
4954 posts
61 upvotes
nalababe wrote:
Oct 25th, 2009 2:37 pm
The point of no return is often the actually issuing of the ticket in their system. Up to that point they can be cancelled.
I've refunded an AC ticket bought online (within the 24 hr rule) that already had
ticket numbers issued and credit card charged. A separate refund was issued and appeared on the credit card a few days later.
× < >

Top