Travel

Air Canada Vacations- compensation fund

  • Last Updated:
  • Jun 11th, 2018 11:53 am
[OP]
Newbie
Nov 18, 2016
9 posts
1 upvote

Air Canada Vacations- compensation fund

I booked a package with Air Canada Vacations and there is a pending charge listed as "compensation fund" in the amount of $2.32. Does anyone know what the compensation fund charge is? I tried googling it but I couldn't find much. Thanks!
5 replies
Deal Expert
User avatar
May 10, 2005
29937 posts
5073 upvotes
Ottawa
I believe it is a Quebec thing.
"The purpose of the Fund is to reimburse you if your travel agency or a service provider (air carrier, hotel, etc.) cannot deliver the services you have purchased through that agency. "
"The Fund is financed by contributions paid by consumers when they enter into a contract with a Québec travel agent. "
https://www.opc.gouv.qc.ca/en/consumer/ ... tion-fund/
In the 21st Century deleting history has become far more important than making it. Anonymous
Deal Addict
Feb 7, 2017
4365 posts
2334 upvotes
Pete_Coach wrote:
Jun 11th, 2018 8:40 am
I believe it is a Quebec thing.
"The purpose of the Fund is to reimburse you if your travel agency or a service provider (air carrier, hotel, etc.) cannot deliver the services you have purchased through that agency. "
"The Fund is financed by contributions paid by consumers when they enter into a contract with a Québec travel agent. "
https://www.opc.gouv.qc.ca/en/consumer/ ... tion-fund/
Aha, interesting
Sort of how in Ontario we have TICO the Ontario Travel Regulator
https://www.tico.ca
Deal Addict
Jun 15, 2015
1337 posts
569 upvotes
Mississauga, ON
The compensation fund is similar to "TICO" in terms of consumer protection. However, you already have TICO protection if you book through either an Ontario based tour operator or Travel Agency.

In Quebec you pay a percentage of the cost of the trip to the "compensation fund" and its listed as a separate charge. You are charged this if any of the following apply to you:
1. You are a resident of Quebec
2. You are flying out of any Quebec airport
3. You booked directly with ACV (their head office is in Quebec) but they do have a YYZ office (You shouldn't really have to pay it because you happened to get a Montreal agent)
4. The travel agency (both online & storefront) you booked with is based out of Quebec

...if any of the above don't apply to you it could be an error
Last edited by BrunetteGirl on Jun 11th, 2018 12:00 pm, edited 1 time in total.
Deal Addict
Jun 15, 2015
1337 posts
569 upvotes
Mississauga, ON
PointsHubby wrote:
Jun 11th, 2018 7:52 am
It’s in the fine print
http://vacations.aircanada.com/media/PD ... 101110.pdf

Clearly part of the commission & compensation structure on how Travel Agents selling AC Vacations get paid
This is not true AT all.

This is a compensation fund similar to TICO. In Quebec you are paying at % of the total cost of your trip to compensation fund. It goes nowhere but there.

Agencies have contracted compensation (re: commission) directly with ACV that are of 0 cost to the consumer. Do you really think they are making $3.50 a booking? No. The link you provided are YUL departures hence why this compensation fund is applied.

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