Travel

Air Canada's mobile app is recording your location, passwords and credit card information

  • Last Updated:
  • Feb 9th, 2019 5:19 pm
[OP]
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Aug 17, 2008
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Air Canada's mobile app is recording your location, passwords and credit card information

The App Analyst (http://theappanalyst.com/aircanada.html) has an in depth article, including a video of how "Air Canada's mobile app, which allows their customers to book and manage flights, tracks users with Glassbox Digital analytics. This enables Air Canada to determine device characteristics, collect precise location information, and take screenshots of the users' device."

Other companies using Glassbox include, Singapore Airlines, Expedia, Hotels.com, Expedia, Abercrombie & Fitch and Hollister,

Techcrunch has an article on the broader use of Glassbox, https://techcrunch.com/2019/02/06/iphon ... reenshots/

h/t to Engadget and for posting a response from Glassbox
9 replies
Deal Addict
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Aug 14, 2001
3390 posts
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Yesva Scotia
I'll never fly with Air Canada again! Face Screaming In Fear
Deal Addict
Mar 1, 2016
1092 posts
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toronto
so when I use it, it will give me nearest airport as departure flight and I won't have to enter my credit card info ?
Deal Addict
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Feb 14, 2009
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b0ne wrote:
Feb 8th, 2019 8:46 am
I'll never fly with Air Canada again! Face Screaming In Fear
Yes, and I never will use cells, credit cards and internetS !
They all devil means to steal our souls and sell them to
marketing companies. And hackers will steal our souls from
marketing analytics...

S.O.S.

Cheers!
Deal Guru
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Jun 12, 2007
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London
foreigncontent wrote:
Feb 8th, 2019 9:25 am
so when I use it, it will give me nearest airport as departure flight and I won't have to enter my credit card info ?
Reading the article, it looks like the problem is that air Canada is storing screenshots of the app as you use it. One of the screens they save has your credit card information. It’s suppose to be blanked out, but it can be easily recovered.

Credit card information is supposed to handled in compliance with PCI standards. These screenshots aren’t because it’s was wrongly assumed there’s no credit card info.

If the database where these screenshots are stored becomes exposed, all the credit card info will become public just like what happened at NCIX. (Ie air Canada disposes of an old server without wiping the data, there’s credit card info that will be exposed)
Deal Fanatic
Feb 15, 2006
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Toronto
tequilla wrote:
Feb 8th, 2019 10:34 am
Yes, and I never will use cells, credit cards and internetS !
They all devil means to steal our souls and sell them to
marketing companies. And hackers will steal our souls from
marketing analytics...

S.O.S.
You can't get away. Check the chip in the back of your neck.

You didn't know? It's standard procedure in the hospital (to install), unless you were born in the jungle and never went to hospital.
Deal Addict
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Sep 22, 2005
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Ottawa
Thanks for the alert OP about this and Glassbox. I don't have AC app but will keep that in mind about other apps.
Deal Addict
Feb 22, 2016
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b0ne wrote:
Feb 8th, 2019 8:46 am
I'll never fly with Air Canada again! Face Screaming In Fear
And you should swear off Apple and Google products too while you're at it, if being totally incognito is so important to you... better yet, swear off the Internet and the grid and go live in the woods like the Unabomber. Then you KNOW you're "safe"...
Deal Expert
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Aug 18, 2005
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GTA West
This is like the next Carrier IQ 'rootkit' scandal.

More like this is a toolkit used to debug applications and figure out what users are doing, so software can be improved and problems can be resolved.
Recording the sensitive information is more like a side effect. I'm not saying I agree with it or that it's right, but I can say there's probably no malice involved here.
Deal Fanatic
Feb 7, 2017
7981 posts
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Eastern Ontario
Lots of Apps if one enable them as they come
WITHOUT making modifications on your own device
Have access to just about anything / everything you have on that device

It’s up to you the Consumer to know this
And then limit the App’s access

CBC Marketplace did a very interesting report on this issue
https://www.cbc.ca/marketplace/episodes/2015-2016/apps

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