Chat logs from second rep I got in case anybody is interested. TL;DR from the first rep is that they couldn't do anything so I politely asked them to escalate to someone who could help and cut it out here for brevity's sake.
You are now connected to CSR2 from Amazon.ca
CSR2: Hello, my name is [name]. Please give me a moment to review the previous correspondence.
Me: No problem, please take your time
CSR2: Thanks for waiting patiently
I understand that you've received 3800X processor instead of 3900X
Me: that is correct
CSR2: to make things right we've 2 option
either I can issue the difference of the price or if possible you can return the item for full refund and you can place the order and also I'll alert the FC on your behalf to ensure that the correct item is shipped
and they look into this thrice before packing the item
Me: If you can please clarify, by "issue the difference of the price", do you mean I could order the 3900X at the following link ( https://www.amazon.ca/AMD-Ryzen-3900X-1...(See full link) ) and return the current 3800x, and i will be credited the difference in price?
CSR2: I'm referring to If you're willing to keep the 3800X
I can issue the difference of the price of 3900x to 3800X
Or I can help you with the replacement
Are we connected, (me) ?
Me: so if i understand correctly, if I keep the 3800X you will issue the difference between the current prices (699.99 - 549.99 = $150) or you can help me replace it with the 3900X at the price i paid?
Sorry, we are, I just received a phone call, apologies for the delay and for the questions, i just want to make sure I am understanding correctly
CSR2: I can issue the difference from the price you paid and if you prefer I can create the replacement with one day delivery at no extra cost
I can help you to replace it with 3900X
Me: If you are able to create the replacement for the 3900X for no extra cost I think I would prefer that option
CSR2: Thank you
Replacement created successfully.
with one day shipping
Me: Thank you very much, once I receive the 3900x do I go through the standard process to return the 3800X, or are there any additional steps i must take?
CSR2: You just need to follow the standard process to return the item using the label
CanadaPost : (removed)
There is no extra step,(me)
Me: Thank you. I would just like to confirm that the processor I will receive will be the 3900X, as I just checked my orders and it shows the 3800X (the incorrect one) arriving tomorrow ( https://www.amazon.ca/gp/product/B07SXM...(See full link) )
CSR2: You'll receive
AMD Ryzen 9 3900X 12-core, 24-thread processor with Wraith Prism LED Cooler
Me: That is all I wanted to confirm. Thank you for the assistance.
CSR2: Please let me know is there anything else I can do for you today?
Me: I think that is all. Thank you, I appreciate all your help.
CSR2: Thank for contacting Amazon.Have a great day ahead! Please click on END CHAT to close this window.