Amazon exchange program
I rarely refund anything from Amazon so maybe this is old news.
Anyway last week I had to refund an item, and after clicking the refund button on Amazon, it showed a page that I never seen before. I was given the option to do an exchange instead of refund. At first I thought it was to exchange for the same item, which made no sense since I wasn't returning a defective item. Turned out it meant I could exchange it for an item that they picked. In my case they suggested I exchange a $200 video card for a $14 bicycle part!
Why would anyone do that? I can understand if they allow you to pick something close to the value of the original item, but in my case it seem Amazon just randomly picked something that had completely no value to me.
Did it happen to anyone else?
Anyway last week I had to refund an item, and after clicking the refund button on Amazon, it showed a page that I never seen before. I was given the option to do an exchange instead of refund. At first I thought it was to exchange for the same item, which made no sense since I wasn't returning a defective item. Turned out it meant I could exchange it for an item that they picked. In my case they suggested I exchange a $200 video card for a $14 bicycle part!
Why would anyone do that? I can understand if they allow you to pick something close to the value of the original item, but in my case it seem Amazon just randomly picked something that had completely no value to me.
Did it happen to anyone else?