Shopping Discussion

Amazon Returns Shipping Label Problems

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  • Dec 3rd, 2019 3:42 pm
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Amazon Returns Shipping Label Problems

Anyone else have this issue when returning items to amazon?

This is the third time now that I've had this issue. I'll request a return for something, and amazon gives me the printout for the return. The thing is, the postal code provided on the return label doesn't exist T0W 2A2. I went to Canada Post a couple months ago and they couldn't accept the package since the postal code wasn't valid. I had to talk to a CSR on live chat who instructed me to mail it manually to their facility and be reimbursed. That took over a month as the package arrived but nothing was done with it for a month.

I have 2 labels sitting here now, that have this same postal code that I know will just be rejected.
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What's the rest of the address?
[OP]
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Amazon.ca, inc
CMPP Commercial Returns
1100 49 AVE NE
Calgary, AB
T0W 2A2

And this is the address the CSR told me to manually send it to last time:

Amazon.com.ca, INC
6363 Mill Creek Dr.
Mississauga, Ontario
Canada L5N 1L8
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According to Google Maps, this is the Canada Mail Processing Plant (Canada Post). The postal code looks to be T2E 9A9.

1100 49 Ave NE
Calgary, AB
T2E 9A9
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So the address itself on the return slip isn't even amazon returns then?
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I just talked to a CSR. She just refunded me for both returns and told me to either keep the items or discard them since they can't be returned using the provided labels.

I asked about the address being fixed for possible future returns, and she said she has forwarded the issue for it to get resolved. Who knows if it will, which sucks if I need to return anything in the future, but happy with the solution this time around.
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Caerus wrote:
Oct 2nd, 2019 2:30 pm
So the address itself on the return slip isn't even amazon returns then?
Doesn't look like it belongs to Amazon. Weird. I don't understand why Amazon would have you ship something to Canada Post.

If you went to a Canada Post office I wonder if they would have a way to look up that warehouse address for you just to verify.
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maybe its like a temp PO BOX for amazon until they get the new warehouse in Alberta running?
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[OP]
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amazon.JPG

Yeah I'm not sure why it keeps popping up as the amazon returns address. Doesn't make any sense. The first time the lady at CP said she could theoretically take it, but it would just be eventually returned to me since the postal code doesn't exist. I asked if she could look up the address, and of course it didn't match. I assume if I just tossed it in a mailbox it would end up back at my place or lost.

If it was a PO box for their new AB warehouse, I would hope it would at least be a valid postal code. This issue first happened months ago.
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Caerus wrote:
Oct 3rd, 2019 11:07 am
amazon.JPG


Yeah I'm not sure why it keeps popping up as the amazon returns address. Doesn't make any sense. The first time the lady at CP said she could theoretically take it, but it would just be eventually returned to me since the postal code doesn't exist. I asked if she could look up the address, and of course it didn't match. I assume if I just tossed it in a mailbox it would end up back at my place or lost.

If it was a PO box for their new AB warehouse, I would hope it would at least be a valid postal code. This issue first happened months ago.
I think Canada post is contracted by Amazon to handle returns. For example, all my Amazon returns go to the Canada Post Gateway facility near Toronto.

CP then likely collects and bulk ships customer returns by the tractor trailer load to Amazon. It’s possible CP also opens the return parcel and then sorts the items by the specific Amazon warehouse where that particular item needs to go
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Oct 1, 2017
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Still an issue. I just printed off a label with the same tracking for a return. Going to go try and drop it off now... Hope it works because I don't want to wait a month for $300 back.

Why do I have to send my stuff all the way to Calgary (and previously Richmond)? It seems weird being so close to Toronto.

Edit: no issues at drop off, had them scan/confirm it. Tracking says it will be delivered on the 6th. I assume there’s been an internal fix with Canada Post applied.
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zobblplatz wrote:
Dec 2nd, 2019 7:01 pm
Still an issue. I just printed off a label with the same tracking for a return. Going to go try and drop it off now... Hope it works because I don't want to wait a month for $300 back.

Why do I have to send my stuff all the way to Calgary (and previously Richmond)? It seems weird being so close to Toronto.

Edit: no issues at drop off, had them scan/confirm it. Tracking says it will be delivered on the 6th. I assume there’s been an internal fix with Canada Post applied.
Well, Thunder Bay has always been associated with "Central Canada", Amazon's not the only one to do that :lol:
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Jon Lai wrote:
Dec 3rd, 2019 8:42 am
Well, Thunder Bay has always been associated with "Central Canada", Amazon's not the only one to do that :lol:
My theory is since I moved from Calgary 6 months ago, they still associate me with Western Canada.
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zobblplatz wrote:
Dec 2nd, 2019 7:01 pm
Still an issue. I just printed off a label with the same tracking for a return. Going to go try and drop it off now... Hope it works because I don't want to wait a month for $300 back.
They seem to have automated returns so when it shows as picked up they start the refund process.
Obviously if you send them a brick instead of the product they'll bill you again when they open it, but it's nice getting a quicker refund based on your drop time rather than their receive time.

Why do I have to send my stuff all the way to Calgary (and previously Richmond)? It seems weird being so close to Toronto.
I'm sending to Toronto being based in Vancouver. Sometimes Richmond too.
It makes sense honestly... why have 15 different receiving locations that require 15 different warehouses with 15 sets of staff when you can leverage an existing delivery network with probably dirt cheap rates and ship everything to one place.
It's not even polluting more since the trucks are rolling regardless.

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