So you called in and explained your situation?parmatin wrote: ↑Jan 10th, 2018 10:59 pmNot everyone. I got my a Biz Plat on November 23rd (instant approval) and applied for Biz Gold on Dec 31. The message indicated to wait up to 10 days for a final answer. Of course I called in early January to speed up the process. Even the CSR was confused and read me the "Congratulations your Business Platinum was approved" spiel. I also eventually got a mailed letter just like you did, dated Dec 31 (my date of Biz Gold application).
In any case, once clarified, he was able to process the application manually and I didn't have to reapply. Referral points posted two days later.
Did you mention you did a self referral?
Don't they frown on self referrals?