Cell Phones

Anyone buy a phone from toronto.cellular on ebay?

  • Last Updated:
  • May 5th, 2018 2:53 pm
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[OP]
Member
User avatar
Oct 12, 2003
439 posts
7 upvotes
Saskatoon

toronto.cellular opinions!!

Hello.I am looking at buying a used cell phone,i have been checking on the b\s thread for cells daily,on ebay i came across toronto.cellular.
Does anyone here have experience dealing with them,in particular if they had any issues about returns etc.
They do have good feedback on ebay,but really looking for some 1st hand opinions.
Thanks
105 replies
Deal Addict
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Mar 5, 2013
4658 posts
970 upvotes
Riyadh, Kingdom of S…
Try visiting wind store they have a sale of refurbished phone, but as of now most of their stock are out they said may be Friday they will have some.
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Deal Addict
Dec 12, 2003
1678 posts
165 upvotes
thanks but I'm looking for information specifically on these guys
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May 8, 2009
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I've not yet bought a cellphone on eBay. The advantage in this case given the seller's location is that it ships within Canada, so you wouldn't get stung on duty (just sales tax when you buy on eBay). If you don't get the phone, you get your money back. If you receive it, but it's not up to snuff (defects, etc.) you can open a case with eBay, they'll oblige the seller to cover the return shipping for the return, if that fails, eBay will get your money back for you.

Basically, eBay is real safe. Just that if you deal with dodgy sellers, it's just one extra step to follow up and open a case with eBay. I've been refunded on countless eBay purchases, a lot of them I still received or got to keep the merchandise.
eBay profile| Motorola phone. Linux on 2xcomputers. Brew beer & wine @home.
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Newbie
User avatar
Nov 21, 2005
6 posts
37 upvotes
Victoria
I just bought a cellphone from toronto.cellular on eBay and I'm having quite a bad experience with both the seller and eBay.

Be aware that eBay actually prevents a buyer from providing feedback on a seller when you open a dispute/case. I find this a little disturbing since I relied on the high ratings from other buyers before the purchase... now I'm finding out that the 100% rating for toronto.cellular may not mean a whole lot. There could be many unsatisfactory disputes for sellers with 100% ratings.

My phone was advertised as "10/10 perfect condition", "100% satisfaction guaranteed" and "returns accepted -- 30 days -- money back". The eBay ad also had the "eBay money back guarantee" on it, so I felt pretty safe, but it seems I was wrong.

Long story short... the phone has trouble charging to 100% capacity. Stops at 75%. I could use it, but I paid for 10/10 condition and 30 day warranty :)...

So, after trying to troubleshoot (using different chargers and cables), I contacted toronto.cellular and eBay to request a return hoping for a replacement. Within a few minutes of detailing my troubleshooting in a message to the seller, I receive a message from eBay claiming that my return was denied and ruled in the seller's favour. Toronto.cellular claims that I *may* have damaged the phone by using a non-phone-brand charger and is refusing the return (no charger was provided with the phone). They say I can try to send it back and they will see what they can do, but no promises type of thing.

Not exactly the "100% satisfaction guarantee" that is promised on the eBay ad.
Deal Addict
Aug 3, 2014
4414 posts
1934 upvotes
dandufeu wrote:
Aug 23rd, 2017 3:06 am
So, after trying to troubleshoot (using different chargers and cables), I contacted toronto.cellular and eBay to request a return hoping for a replacement. Within a few minutes of detailing my troubleshooting in a message to the seller, I receive a message from eBay claiming that my return was denied and ruled in the seller's favour. Toronto.cellular claims that I *may* have damaged the phone by using a non-phone-brand charger and is refusing the return (no charger was provided with the phone). They say I can try to send it back and they will see what they can do, but no promises type of thing.

Not exactly the "100% satisfaction guarantee" that is promised on the eBay ad.
File a dispute with your credit card issuer. PayPal shoves a $20 chargeback fee to the seller.
Sr. Member
Jan 4, 2014
653 posts
162 upvotes
Toronto
I saw them recently too and was wondering. Any and all feedback is great!
Newbie
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Nov 21, 2005
6 posts
37 upvotes
Victoria
Don't trust eBay's seller ratings. Having filed an eBay case, I'm now prevented from giving any feedback to other buyers. I can see now that eBay tries to protect the heavy sellers (more than infrequent buyers).

Toronto.cellular has a 100% rating on eBay and I was shocked at how poor the response was to my issue (and how quickly eBay shut my protections down).

The phone arrived with a dead battery and when I charged it, it didn't charge all the way. The owner/representative of toronto.cellular accused me of damaging the phone with my charger. In a follow-up, I was called "a bully", "ridiculous" and "absurd" for using eBay's system to try and process the return instead of contacting toronto.cellular directly.

I've held back my emotions and only sent toronto.cellular calm messages asking for a return (as promised), trying to explain that the most likely case is that the phone had this issue before it was shipped. Even high quality manufacturers have occasional defects in brand new products. I would have accepted an exchange or repair (not any more), but I wanted it done in a way giving me "protections", not just some back-door messaging.

I'm not an eBay expert, so maybe I expedited the process, but also... it seems like maybe it is a thing to delay the process with endless messaging between seller and buyer until eBay protections end. See this post here:
https://forums.redflagdeals.com/buying- ... #p26616227

I'm still waiting for eBay to have a ruling, then I will go to paypal I guess...
Newbie
User avatar
Nov 21, 2005
6 posts
37 upvotes
Victoria
Update:

Phone is now working ok. Nothing wrong with the charger after all. The phone needed a battery calibration, which apparently is required when the battery of a phone is swapped out. Simple fix. Phone probably had refurbished battery installed, and they didn't do this step right.

Since I have a working phone, I ended up pulling the plug on my PayPal dispute ... but not happy with eBay's policy at all and would never recommend toronto.cellular.
- eBay left me hung out to dry by cancelling my ability to rate the sale.
- After that happened, Toronto.cellular dropped all semblance of customer service.

Full transcript if you care:
https://goo.gl/L3LrQP

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