Cell Phones

Anyone buy a phone from toronto.cellular on ebay?

  • Last Updated:
  • Aug 14th, 2018 9:14 am
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Member
Jun 3, 2012
477 posts
151 upvotes
Scarborough
For anyone who has found this thread after googling it: AVOID TORONTO.CELLULAR. HE IS A SCAMMER WHO SELLS DEFECTIVE PHONES. He has a perfect ebay score because he appeals negative feedback.
Newbie
Jan 15, 2018
1 posts
3 upvotes
I filed a complaint through Better business bureau (the company goes by eme solutions). It didn't personally get me any kind of resolution, but I figured filing a complaint might help warn others.
Member
Jun 3, 2012
477 posts
151 upvotes
Scarborough
spencerq wrote:
Oct 10th, 2017 11:21 pm
I have bought from them just under 60 days ago. The phone is a LG G4 the was advertised as factory unlocked ,10/10 condition, and works on all major networks except Wind. I am on Koodo and the phone has issues connecting to the network for phone calls. Texting is no problem but when I make a call it just hangs and then drops eventually. This particular phone is an AT&T phone so it will not work on some LTE networks in Canada, Telus being one that can be spotty. Since Koodo works off Telus towers where I live LTE doesn't work and only when it drops to 4G can I make and receive calls. Its bizarre I know so I contacted Toronto Cellular and he gave me other APNs to use with no success.

The phone I received was in great cosmetic condition but it can't make calls so I was going to exercise the 60 day refund or 90 day warranty he had on the ad, but NOPE. They had no problem returning emails until I asked for a different phone and when he did not respond then I asked for a different phone or a refund, no response. I did a return item on ebay and they denied it within minutes. So I am going to paypal now to see what they will do if anything.

After this experience I would not buy anything like this over ebay again. Im not saying that all these companies are scammers, like Toronto Cellular, or that all phones are junk but the entire sales and advertising process that Toronto Cellular has to entice you to buy from them is a out right lie and the worst part about it is that Ebay doesn't care. I was shocked that ebay came back so quickly and denied me, because it is plainly written on the ad what he is selling and his return policy and everything I am doing has been within the time limits he provides in his ad.

There are other comments on RF about this company and I wish that I read them before I bought. Ebay will not let you rate if you put in for a dispute, so he gets away with this one. The other thread on RF all about this company and their ethics. Its too bad because I thought ebay was reputable, I guess not.

Update:

Ebay gave me the reason they denied my claim in that it was outside their 30 money back guaranty. What ever Ebay, just look at his ad and hold his toes to the fire for his actions and marketing. Anyway the Paypal process is working so far because Toronto Cellular is communicating NICELY with me again from ignoring me within ebay, no protection from Pay pal for him so far. Anyway will update.

Update: Paypal says I get my money back if I return the phone within 10 days of their return email to the address PO Box in Toronto they provide and is a CONFIRMED address by Toronto Cellular. Canada Post screws up the shipment back and tells me the PO Box has been closed by the seller for months and they are holding MULTIPLE packages for the seller because he is a nice guy with NO SCANS indicating a hold or that the box is closed. I put in a high level complaint with Canada Post stating Mail Fraud and they send me a letter of apology and say ALL packages will be returned to sender, indicating BOX CLOSED. I called Paypal and told them of the box closed situation and they say to get them the RTS scan (return to sender) and I will have my money. Upon returning my package Canada Posts scanners "malfunction" ( conveniently ) and cannot give me a return scan, so when you track the tracking number to this day it still says processing in Toronto. I send Pay pal the letter Canada Post management sent me indicting the mail fraud and the fake address that the seller is using and gave paypal to return product. It is not good enough and they deny my claim because I did not get that final scan from Canada Post saying RTS or Delivered, that you can see on the internet when using the common track and trace. If I called Canada Post customer service they have the RTS scan in their system but Paypay needs the internet scan.

Now I am working with my credit card company to get the money back.

This has been the worst experience but I not going to let Toronto Cellular get away with this. The Canada Post debacle was the weirdest part of this whole ordeal: no scans, box closed, scanners conveniently down when I need them the most, no final scan to get my money back, holding parcels without scans indicating why because the seller is a nice guy!!?? All these decisions by the Canada post employee are against all their policies, and for good reason! These are firing offences within Canada Post, and I know this 100% because Im a letter Carrier (10 years) with them and I can tell you that if I ever left parcels behind without scanning them for a reason , that is called delay of mail, holding them for some guy with a fake address, that is called mail fraud, major suspension or fired. So for all the people that this happened to in Oct 2017, and apparently their were a lot of boxes at the station waiting for Mr. Nice guy to pick up, call Canada Post and voice your concerns.

update Dec 22 2017:

I think I'm at the end of all of it thank God! The charge back from the credit card company went through fine and it has been almost a month and there has been no Paypal dispute. I looked on my paypal account and it said dispute was closed so I finally got all my money back. It took months and a lot of leg work for $229! Was it worth it?? I spent way more time on this than its worth monetarily, but my hope is that anyone who wants to buy a phone off this POS is aware of what they are getting into. A lot of people would of just given up and that's how he makes money....Off working the system. Maybe he will change his ways and be a more ethical business person in the future, who knows. All I know is that I won you a$$hole (middle finger sticking up right now!)
I'm glad it worked out for you. He tries to use his limited understanding of the law to threaten folks from proceeding with disputes. Do not be intimidated. If he has sold you a defective phone, escalate the situation to ebay, paypal, your CC company, etc. Eventually he will be punished.
Member
Jun 3, 2012
477 posts
151 upvotes
Scarborough
Update on my situation: Paypal sided with me and provided me with a refund. I highly recommend that anyone who has been screwed by this guy to submit a refund claim with paypal or their credit card company. toronto.cellular will send you threatening messages/emails but it is a sign of his weakness; he knows that once you go through this process he has little chance of keeping your money.
Newbie
Feb 7, 2018
1 posts
4 upvotes
This seller is a Cheater.!!!! DO NOT BUY!!.
I purchased a Samsung Note 5 in January. After receiving the phone and having it turn on for an hour and doing a backup from my previous phone the phone died out. I put it on charge hours later try to turn the phone on and no luck. Contacted seller who immediately started accusing me of having dropped the phone Etc. In short eBay refunded me my money and seller was able to dispute and appeal by horrible review of him. Do not trust any reviews and ratings on eBay as to a previous comment I too have confirmed at eBay protects it's powersellers by removing negative reviews. Toronto cellular on eBay is a liar and cheat. Not only did I purchase the phone under the understanding that it was refurbished but having to want my pictures back out of the phone I took it to it Samsung who clearly confirmed that the phone was used and had a broken charging port hence why it would not power up and furthermore had an after-market LCD display and not an original. Save your money and don't buy
Newbie
Oct 26, 2017
1 posts
4 upvotes
Hi
Bought a Galaxy S7 from them in October, I think. Wouldn't receive data, needed a software fix. At the cell phone repair store they told me that the model # and IMEI on the back of the phone didn't match the info in "about phone". Meaning - that the phone wasn't new, as Toronto Cellular had claimed on eBay. Draw your own conclusions.
Newbie
Feb 11, 2018
3 posts
5 upvotes
Edmonton
I bought Samsung galaxy s6, sent me a bad shaped phone. It was listed as refurbished but full of dent and scratches. Didn’t even turned on and messaged him for refund, he wants me to pay for return and will only refund me 80% ; I had to fight with eBay to get refund. He has multiple IDs so if you guys buying cell phone from any seller from Toronto, make sure pay pal doesn’t say EME solutions . His other ID I came accross was ***Gizmo.Wizards*** this is same guy. He has high contacts in EBay so all negative comments are removed.
Newbie
Nov 16, 2014
1 posts
4 upvotes
Outremont, QC
This seller is very rude. Bought an S7 and it has performance issues with the left side of the screen from time to time. Check out this customer service.

Ok so I bought a phone October 21 and messaged you on the October 27 with problems. You called me a liar and wouldn't admit your phone was defective. I use it for work and my clients always say Im cutting out or fuzzy connection.
Show quoted text

HIS REPLY. TORONTO.CELLULAR
Go to Rogers pay triple and go there 4 months later and watch them laugh in your face
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Deal Addict
Oct 8, 2012
1297 posts
381 upvotes
TBD
This is a prime example why I don't purchase anything on eBay anymore. Too many shady re-sellers and not a significant enough amount of savings. Aside from major retailers like Newegg etc.
Last edited by kevdanga on Feb 13th, 2018 8:05 pm, edited 1 time in total.
Newbie
Feb 27, 2018
9 posts
Hi Everyone

My name is Mike from Toronto Cellular. Contrary to a lot of negative things being posted here for us it is very important that our customers be happy. Every situation is VERY different and the reason we denied your return or warranty has its own reasons. We cannot generalize these situations. We joined redflag to address every single customer who wants to communicate with us. We will explain in detail why we made the decision we made to clear the air.

We hope to hear your voices so we can maybe bring some resolutions and solutions.

Thank you

Mike
Newbie
Jun 15, 2010
5 posts
8 upvotes
Toronto
torontocellular wrote:
Feb 28th, 2018 11:49 am
Hi Everyone

My name is Mike from Toronto Cellular. Contrary to a lot of negative things being posted here for us it is very important that our customers be happy. Every situation is VERY different and the reason we denied your return or warranty has its own reasons. We cannot generalize these situations. We joined redflag to address every single customer who wants to communicate with us. We will explain in detail why we made the decision we made to clear the air.

We hope to hear your voices so we can maybe bring some resolutions and solutions.

Thank you

Mike
Do not believe this guy. I just got through getting my money back from them. Had to go through my bank and force an etransfer refusal. They are 100% scammers. And extremely rude a-holes to boot. I wish I had done my due diligence and checked here before starting anything with them.
Story time:
I found them on craigslist while looking for a phone for my wife. They had listed a BNIB Samsung s7 for $460 with a warranty. Thought it was a decent deal so tried to get in touch with them to buy it. The phone wasn't listed on their ebay site and when I emailed them to get instruction on how to purchase it they could not provide clear instructions. Finally told them I would walk over to their office to buy the phone in person (a 10 minute walk). Thought I could save time and effort buy going in person. While on my way over I get an email saying they had already sold the phone to someone else. I was pissed at that point, and should have just ended it there. But the guy said he could get me another phone from their supplier for the next day, so I said ok.

Later that night after several emails back and forth he sent me instructions to send an etransfer of the cost of the phone to reserve it. In hindsight it was foolish on my part to agree to this. Lesson learned. But I sent the etransfer and for some reason the guy couldn't get it to work. Told me the password I had setup did not go through. So I cancelled the transfer and sent another. He got mad at me for cancelling, saying that it would be bad for their rating. By this point it was around midnight and I told him I was going to bed and would deal with it in the morning. Phone set to silent and I didn't look at it again until the morning.

Today I wake up to some very rude messages from them. Swearing at me, calling me names, etc. The second etransfer was being held by their bank likely because I had cancelled the first one. I responded politely, but told him he was being unprofessional and I would contact my bank to find out the issue. He sent me more rude emails, claiming that my bank was at fault. Called my bank and was told that, no, it was his bank. After a few calls with them I got in touch with their etransfer person and they were able to do a forced return of my money. Thank g-d. The guys rude emails keep coming. Told him that there was a whole forum here on Redflag talking about his company.

Here's a snippet of our exchange:

On Wed, Feb 28, 2018 at 1:20 PM, Josh Davidson <info.tocellular@gmail.com> wrote:

Lying retard JACK OFF

On Wednesday, February 28, 2018, Josh Davidson <info.tocellular@gmail.com> wrote:

Send us red flag link you liar.

On Wednesday, February 28, 2018, Josh Davidson <info.tocellular@gmail.com> wrote:

Retard.

That thread is dated 2014 we weren’t even TorontoCellular until 2016 all that crap has to do with a completely different group.

Honestly how stupid are you?

Here are some from the night before:

On Feb 28, 2018 12:40 AM, "craigslist 6466055068" <grr9k-6466055068@sale.craigslist.org> wrote:

You don't know how "I" operate? .. LOL that's a good one!

Based on my observation of you today as a whole I honest to god would not employ you to go out and fetch me a Starbucks with any sort of confidence in you. You're just a nerd on autopilot that has to have their hand held to get through a day. I wasn't even able to DO THAT. I couldn't walk you through a process that a 6 year old could complete without you fumbling this into an oblivion.

All that you had to do was send a password correctly via email the first time and not go around cancelling transactions turning a simple EMT into an absolute butt-f**k-athon and NOW your bank has flagged YOUR account for weird activity from all the cancelling and re-issue's you did which voided this most recent EMT as I suspected it would.

Nicely done. Stay the hell away from me and our business you're a walking bad vibe of sh**.
Newbie
Feb 27, 2018
9 posts
Dear JKirshy.

That is NOT our company. We have NEVER EVER advertised on craigslist. We ONLY sell on eBay and some items on amazon, never on craigslist. Whoever you are speaking to is not us. We only do business through eBay and paypal. We do not advertise on craigst list and our s7 price is nowhere NEAR that price and we never have had "inbox s7 for sale ever". You are confusing someone else pretending to be us with us.

Kindly respond

Mike
Deal Expert
User avatar
Apr 16, 2002
15485 posts
11996 upvotes
Toronto
The TLDR is just stay away from all these sketchy used phone places. Buy new or used from RFDers with great feedback to avoid most problems.
An earlier version of this article incorrectly described a behavior of crows exposed to crow corpses. Live crows only touch, attack and attempt intercourse with crow corpses, they do not scavenge them. (Actual NYT correction)
Member
Jun 3, 2012
477 posts
151 upvotes
Scarborough
Toronto Cellular, you are a scumbag. You sold me a "new" S7 that was refurbished with a bunch of crap aftermarket parts. If you are so confident about yourself, PM me your personal info and address so I can file a police complaint with hard evidence that you scammed me. Let's see if you stand up to scrutiny.
Newbie
Feb 27, 2018
9 posts
airmax95 wrote:
Feb 28th, 2018 9:20 pm
Toronto Cellular, you are a scumbag. You sold me a "new" S7 that was refurbished with a bunch of crap aftermarket parts. If you are so confident about yourself, PM me your personal info and address so I can file a police complaint with hard evidence that you scammed me. Let's see if you stand up to scrutiny.
Hi. We apologize if we have created a bad experience. I want to mention that 7 people work here and although I handle most of the emails, decisions are made not by just one person. Any information you give me would be great and I will be sure to explain what happened

1. When was the purchased made?
2. When was an issue noticed (what was the issue?)
3. What was the outcome of this matter?

Also we do understand you are upset and that is why we have joined her to give answers. We are looking for a constructive discussion.

Thanks and regards

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