I went on a leave in 2015 to take an internship for a year and didn't need my Education Assistance Payment (EAP). When I returned to school the following year (2016), they refuse to give me the $1,000 entitled to me simply because I didn't apply for the EAP in 2015.
They keep saying they sent out mail to remind me to submit my EAP request each year before it was due, but I've never received anything from them. I wasn't even aware of the consequences of not apply for my EAP. Who knew that if you don't request for money, they just keep it from you forever. Doesn't seem right.