Anyone here have the same experience canceling their Bell internet?
I'm currently with Bell high speed internet and not on a contract ($47/m). Their best offer is $35 a month for a year, so I decided I'd be better off going with Teksavvy at $30/m. So I try to maneuver through Bell's godforsaken "Emily" system to reach appropriate personnel. When I'm asked to say what I'm calling about, I said "cancel internet service." I heard ringing, and someone speaking French answered the phone. I asked her if she could speak English and she told me to hold on before transferring me back to "Emily." So I try again. I said "cancel internet service." Then it rings and no one answers. So I try yet again. I said "cancel internet service," it rings twice, and then the line gets cut off. So then I make yet another attempt. I said "cancel internet service," and the same French speaking women answers the phone (I should also point out that I did not select the French option since I don't speak French much). Again, she transfers me back to that b**** "Emily". So this time, instead of "cancel internet service" I say "customer service", so hopefully I can speak to someone who can connect me with the proper personnel on their own. That was an hour ago. I still haven't spoken to a customer service rep, and all I'm getting is the standard "thank you for holding, your call is very important to us, we'll be right with you...." crap. Currently it's 4:15. I'd have to wonder if what they are doing is deliberate because I'm assuming they'll keep me on hold until their office closes in an under an hour.