Personal Finance

Anyone with Log In problems on Capital One ?

  • Last Updated:
  • Jan 10th, 2019 2:58 am
Deal Addict
May 17, 2012
2290 posts
1018 upvotes
ontario
richler wrote:
Jan 27th, 2018 10:46 am
I'm having the issue starting January 26, 2018. I googled for the error message and came up with this discussion forum. The agent on the phone said something about the integration with a 'credit check system' so I'm wondering if this is further issues from the Equifax problems from months ago. I was told it could take up to 2 weeks which seems a bit odd. I'm giving it a few more days and will call back.

This is the current message when trying to log in to check accounts. No issue with using my credit card.

We're Unable to Log You In
We’re having trouble signing you in because we need to verify some of your account info. Give us a call at 1-866-750-0873 for US accounts, 1-877-680-4424 for Canadian accounts, and we’ll sort it out. (Ref. No. 15136.200900)
Same error over here when attempting to login to credit card. CCR was no help. I'm gonna wait till monday hopefully my hunch is right and it's only the wknd staff that is useless.
Deal Fanatic
User avatar
Aug 22, 2005
7734 posts
932 upvotes
Having the same issue. Ridiculous, was told it might take 2 weeks as well. She was fixated on removing cookies even after I told her it hasn't worked on several browsers on different computers and my iPhone.
Sr. Member
User avatar
Jul 29, 2013
836 posts
457 upvotes
No problem when I logged in Saturday at noon.
Member
Jun 21, 2016
211 posts
54 upvotes
I spent an hour on the phone attempting to get my login corrected. They reset my password 3 times and had to change my employer information on my closed accounts. She told me to wait 24-48 hours and then try again.
Newbie
Jan 29, 2018
3 posts
Having the same issue.
Agent on chat wanted to unenroll and reenroll me

Does anyone have a fix for this? Did changing your employer and resetting your password work?
Member
Nov 3, 2009
487 posts
163 upvotes
Similar issue... has anyone been able to recover from a 15136.200900?
Member
Jun 21, 2016
211 posts
54 upvotes
ppan0714 wrote:
Jan 30th, 2018 4:40 pm
Having the same issue.
Agent on chat wanted to unenroll and reenroll me

Does anyone have a fix for this? Did changing your employer and resetting your password work?
No, it didn’t. They told me to call back after 48 hours if it wasn’t resolved so I will call back today.
Member
Nov 3, 2009
487 posts
163 upvotes
Let us know how it goes. I'd love to hear a resolution from someone who got a 15136.200900 error.

Just saw someone on Twitter complain they were told it will two weeks for their account to be restored.



Questions for those people having the same problem:
1) Do you have multi-factor authentication set up?
2) Do you have creditkeeper set up?
3) Do you use mint or some other app?
Newbie
Jan 30, 2018
1 posts
Same issue with this error message :

We're Unable to Log You In
We’re having trouble signing you in because we need to verify some of your account info. Contact us and we’ll sort it out. (Ref. No. 15136.200900)

Tried many steps to resolve issue but was told that it was due to me signing up with "credit keeper" which is a new Capital One function that I accepted when I last logged in. They are going to remove me from that and said I should sign in again 2 weeks from now which should resolve the problem.
Member
Nov 3, 2009
487 posts
163 upvotes
JamesF065 wrote:
Jan 31st, 2018 1:41 pm
They are going to remove me from {CreditKeeper} and said I should sign in again 2 weeks from now which should resolve the problem.
TWO FREAKING WEEKS? How is that reasonable??

That's not the time required to fix a configuration issue, that's the time required for a base code fix.

And anyway, how is it a "solution" to unsubscribe you from their product?
Member
Jun 21, 2016
211 posts
54 upvotes
I called back today and was told the same thing. Two weeks to get it corrected and they had to un-enrol me from CreditKeeper.
Member
Nov 3, 2009
487 posts
163 upvotes
I've been DM-ing with them on Twtter... looks like I may be stuck in the same boat:
We have to send this one to a Credit Keeper specialist to assist with your account, we will update you as soon as more information becomes available.^NM
Newbie
Feb 1, 2018
1 posts
Glad I googled "Capital One login problems" and found this discussion, and see I'm not only one tearing my hair out. Thought my account was being targeted. The Cap 1 reps don't bother reassuring me that it's happening to others also. First couldn't login January 26 2018 so I called them. They said it was because I have an old account that is conflicting with my login in. But that account was a different card number and closed years ago AND I've been logging in no problem all this time! So why suddenly I can't login? Made no sense. Strange avoidant replies, felt like I was talking to a defective android.
They said they had to unenroll me from my old account then I should be able to login within 72 hours. Sure enough, same problem. Still can't login.

Called again today, February 2, I got all the same non-answer answers: "Sorry ma'am but oke we will have to unenroll you and it will take two weeks.", without actually explaining what the caused of the issue is, and why this "un-enrolling" didn't work last week as promised. They talk in such a way to prevent you from asking for clarification, just repeating canned responses from a script. The robot girl first said I had to clear my browser cache. Um no. That's not it. Then she sent me a temporary password, which led me to a page to create a new password. I got a confirmation email that my password was "successfully changed", tried to login, Nope. That same error message about not being able to login. Same reference number as everyone (Ref. No. 15136.200900).

Then after I kept pressing for reasons, she said Credit Keeper was causing a system error and that it's a known issue. Wish she'd said that right away instead of 45 minutes and 3 hold waits later. So they left it at the "we'll unenroll you and it can take up to two weeks" answer.

I noticed others that posted here since September with the same issue but back then they were blaming Aspire and Costco. Now it's Credit Keeper. What a mess!
Member
Nov 3, 2009
487 posts
163 upvotes
Update from Yesterday:
Hi Scott,the appropriate department is currently working on your online banking account, please check back with us within 2-3 business days.^NM
It's been over a week now.
Jr. Member
Feb 3, 2010
125 posts
30 upvotes
Yep I was told 2 weeks for an investigation on my online account but I can still use my card. I have to call in to found out my balance now and make sure there is no unauthorized charges to my account. This is a pain. They better fix it soon.

Top