FedEx is completely incompetent - what can I do?
I've honestly never seen a more incompetent company. A few weeks ago I had to send in a phone for repair. It was repaired then shipped back to me. To my surprise, my tracking number said delivered to Receptionist/Front Desk. I live in a house. I was like WTF? But not only that, but the person that signed for it spelled my last name completely wrong. So of course, I called my shipper and asked them to file a claim. It took FedEx 3 WEEKS to reply to my shipper, and all they said was the claim was going to be denied because Fed says "they delivered it to the right place." Now my shipper keeps saying that they can't do a shipping claim because FedEx won't do anything. FedEx also won't let me open a claim. They say that my shipper has to.
FedEx clearly didn't deliver it to the right place and now they refuse to do anything as well. They've confirmed my shipping address with me a million times so I know they don't have the wrong address. I have also tried putting in dozens of variations of my address in Google maps, but they all came back with the right result so I know there is no way they could have confused it with another. So now I've been stuck without my phone for over 2 months and FedEx refuses to do anything.
Does anyone have advice for me? I don't know what else to do as they won't stop telling me the same thing.
FedEx clearly didn't deliver it to the right place and now they refuse to do anything as well. They've confirmed my shipping address with me a million times so I know they don't have the wrong address. I have also tried putting in dozens of variations of my address in Google maps, but they all came back with the right result so I know there is no way they could have confused it with another. So now I've been stuck without my phone for over 2 months and FedEx refuses to do anything.
Does anyone have advice for me? I don't know what else to do as they won't stop telling me the same thing.