Gladius International

[Daf]

Did anyone else get the email-- what is everyone going to do?? Thoughts??
Dear Customers

Gladius International regrets to inform all of you that we must suspend
operations temporarily until our new range can be built. The agreement we
had with the previous range was terminated suddenly and as a result we are
working to construct our new range as quickly as possible.
Gladius will honour its commitment to deal ticker and all of the persons who
signed up. It will however take us several months to get the range
operational and I apologize for this delay.
Once the range is operational, we will reschedule and reset the reservations
page. Please understand, this kind of deal is new to Ontario and these
events were unforeseen by us. We are doing our best to satisfy all the
person who signed up for this range day experience.

Gladius International

[00cp]

How convenient! The range needs to be built right when the reservations start..... honestly, I do not trust ANY deal of the day company now. Doesn't matter what they're told when working out the deal, company after company is screwing over the customer and leaving us holding the bag. Enough is enough

[SkiLLz]

Anyone try getting a refund?

[00cp]

Anyone try getting a refund?

Working on it as we speak. I'm sure this'll be another battle, but hopefully DealTicker will do the right thing

[fadingdreams]

DealTicker would not refund me. They said the deal has a NO REFUND clause listed. They also said that the $10 extra Gladius is asking for is tax, when I said that it wasn't as that was not 13% all Ryan (dealticker person) had to say was oh I'm sure they will give you a receipt. Even when I mentioned that Gladius wanted it as CASH only, and how I was suppose to meet the Gladius guy in a Tim Horton's parking lot at 7 am in the morning. Will definitely not buy from DealTicker again!!!! Oh and Dealticker is apparently extending the voucher expiry so that it lasts 5 years not 2, which means it will likely be 5 years of this go around and excuses about why Gladius can't provide services!

[00cp]

Nice... looks like I'm going a much more direct route with my request for a refund. Thanks for the heads up

[fadingdreams]

If anyone is able to get DealTicker to refund them, please let me know how you went about doing it!

[xt21]

Dealticker is not refunding money for anyone. I tried several times already with no luck. I absolutely HATE this company and I am going to tell all my friends to avoid them at all costs now that I'm out several hundred dollars.


MBNA / Mastercard are useless since its been over 60 days.

[purple_rabbit]

Yeah I got the email....this sucks...I was planning on using it this summer....arghhhh

[joker32]

This sucks. period. Hopefully this is a legitimate reason and not just some scam

[lockec]

Screwed here as well... Will try to get my money back but other than that it's lesson learned I guess.

[Cheap]

DealTicker would not refund me. They said the deal has a NO REFUND clause listed. They also said that the $10 extra Gladius is asking for is tax, when I said that it wasn't as that was not 13% all Ryan (dealticker person) had to say was oh I'm sure they will give you a receipt. Even when I mentioned that Gladius wanted it as CASH only, and how I was suppose to meet the Gladius guy in a Tim Horton's parking lot at 7 am in the morning. Will definitely not buy from DealTicker again!!!! Oh and Dealticker is apparently extending the voucher expiry so that it lasts 5 years not 2, which means it will likely be 5 years of this go around and excuses about why Gladius can't provide services!

From: http://www.sse.gov.on.ca/mcs/en/Pages/Your_Consumer_Rights.aspx

Misrepresentation is illegal. All charges in a contract must be what they say they are. For example, a business may not add a $20 surcharge for a “tax” that is not really for tax. Make sure you understand what each charge is for and that it’s valid.

The way I see it is they can state no refunds but they still have to keep up their end, they can't use it as an excuse to change the terms of the agreement. Once the agreement is broken, the no refunds rule goes with it. That doesn't mean to say they will cave in right away. If you have asked for a refund and they refused, the next step is to send them a registered letter saying you want a refund because they broke the contract. Everyone can send the same letter, just change the personal details. Either they refund or they don't. If they don't, you send a copy of the letter and a copy of the voucher to the Ministry and let them look into it. It doesn't cost you much and you can take it as far as you think its worth it for you.

Or, you could try this. (http://toronto.kijiji.ca/c-buy-and-sell-sports-bikes-ultimate-tactical-experience-in-dynamic-weapon-training-W0QQAdIdZ273276908)

This guy only set up this business right before he did the group buy. http://www.catshackreports.com/2011/02/gladius-international-real-steel/ He had agreements with 2 shooting clubs, which was enough to get him started but now that he has money from his group buy deal he has to have his own range. Who knows if this guy knows what he's doing. What if he isn't successful at his new business? Nobody would have bought this deal if they knew they were financing someone to start a new business.

[aliikram]

Guess this post teaches me never to buy anything from Deal Ticker. Those of you that got this deal from them though, hope you succeed in getting your money back.

[xt21]

There should be a big warning on this forum for Dealticker.

[Cheap]

From DealTicker:

Our Refund Policy
Please find the details of our Refund Policy here (http://www.dealticker.com/refund_policy_en_265cms.htm). We may provide refunds for the cases specified below:
As a buyer of a Voucher on DealTicker, you are expected to follow the refund policy rules stipulated under the Deal’s refund information. As a Buyer, you are also entitled to a 10-day buyer remorse period, and have the right to cancel a Voucher and request a refund from DealTicker for which you have paid over $50 CAD. We will act in accordance with the Consumer Protection Act, 2002 found here - http://www.sse.gov.on.ca/mcs/en/Pages/Your_Consumer_Rights.aspx

Nice of DealTicker to post a link to the Ministry on their website. They are aware that purchases over $50 are protected by consumer law. According to the Ministry there must be a written contract if the value is more than $50. So if you paid more than $50 you have a written contract that each side must uphold. The deal said "Bookings Begin March 18, 2011" Anybody booked yet? Its been over 90 days, they failed to deliver on the terms of the contract (I'm not a lawyer, this is my opinion using common sense). Get your money back now. If the guy does get this up and running the first thing he'll do is put up a group buy deal.

From the Ministry: Deliveries must be on time. If a delivery doesn’t arrive within 30 days of the promised date, you can cancel the contract by sending a cancellation letter. But you lose the right to cancel the agreement if you accept delivery after the 30 days.

I'm sure they will argue that they are not responsible for their suppliers blah, blah, blah. Don't listen to them, tell them you will let the Ministry decide if that's true.

[00cp]

I've omitted my personal info, but here's the gist of my first formal complaint:




To DealTicker;

Dear Sir/Madam:

On March 4th I purchased two of your “deals of the day” for “The Ultimate Tactical Experience in Dynamic Firearm Training” (Option #2 – 2 hour package), provided by a company you had arranged the deal with; Gladius International.. This deal was offered by your company at a price of 69$ (times 2, totaling $138.00) which was paid via my Visa. The voucher codes in question are # and #.

The purchase agreement was made with your company via an online purchase on your website. The deal promised a “2 Hour Package:” (which included) “a 25 minute Intro Lesson.” I was to “Choose any 2 Weapons”: and be given “150 Rounds to Shoot (75 rounds with a rifle + 75 rounds with a pistol)”.

On June 17th I received the following e-mail from your partner company, Gladius International (sent from: info@gladius-international.com, a copy of which is attached with this letter);

Dear Customers

Gladius International regrets to inform all of you that we must suspend operations temporarily until our new range can be built. The agreement we had with the previous range was terminated suddenly and as a result we are working to construct our new range as quickly as possible. Gladius will honour its commitment to deal ticker and all of the persons who signed up. It will however take us several months to get the range
operational and I apologize for this delay. Once the range is operational, we will reschedule and reset the reservations page. Please understand, this kind of deal is new to Ontario and these events were unforeseen by us. We are doing our best to satisfy all the person who signed up for this range day experience.

Gladius International
www.gladius-international.com


I called your help line, 1.877.887.4705, and spoke to a man named Ryan (customer service representative). I explained my issue to him, and was told that there would be no refunds given on this purchase, and that DealTicker would be extending the expiry date of the deal for 5 years (past the 2 stated in the details of the deal).

I was not happy with his reply, so I immediately sent your company an e-mail (to: support@DealTicker.com) stating the following:

DealTicker;

As Gladius cannot fulfill their end of the contract for the goods I purchased (please see below), please provide me a full refund for my 2 voucher purchases made on March 4th totaling $138.00, paid for with my Visa.
Voucher Code #'s: and

Hopefully this will be a straightforward refund process even though this request falls outside of the 10 business day refund outlined in your refund policy (http://www.dealticker.com/refund_policy_en_265cms.htm ).

Please let me know as soon as possible when my refund will be processed back onto my Visa. If you have any questions please feel free to contact me.

Regards,
***********

As of the time of writing this letter I have received no reply to my e-mail from your company.

I have several issues at this point with my purchase, which I will attempt to outline clearly below.

1) Unilateral Contract Change: When I spoke to Ryan (DealTicker C.S.R) on June 17th over the phone, he stated that there were no refunds on this deal and that DealTicker would be extending the expiry date of the deal to 5 years from 2. I consider this move a unilateral contract change and one which I do not agree to. I also believe that this unilateral contract change voids both the contract between us, including your no expiry clause. I expected to be able to use this purchase in a timely matter, however now I am being forced by Gladius International to wait “several months” (how many exactly?) until they are able to build a new range. This timeline is vague and non-defined, and leaves me lacking confidence that DealTicker and Gladius International will be able to fulfill their contractual obligations to me.

2) Consumer agreements did not disclose all details: Nowhere in the information / literature provided to me with my purchase did DealTicker or Gladius International state that Gladius did not actually OWN its own firing range/site, but instead was renting space from 2 ranges in the Hamilton region. Had I known this I would have been far more skeptical regarding the purchase of this deal as it was advertised. I was also not made aware that Gladius International is actually a brand new company (2011) that was created mere months before multiple “deals of the day” were offered via various online websites. While their website states they have “…25 years of security experience” (http://www.gladius-international.com/index.php), they do not actually advise how long the company has been in existence offering firearms training such as the training offered in the deal I purchased. I feel their statement on their website is a misrepresentation, and I would have never bought this deal if I had known that this was a startup business and not a well established company as suggested on yours and their websites.

3) Misrepresentation: When I spoke to Ryan (DealTicker C.S.R.) on June 17th on the phone, I was also told that there was an additional $10 “tax” required at the time of reservation, to be paid directly to Gladius International. This charge was on-top of what I already paid for the service and was not outlined in the original contract.

As this is a purchase of over $50 it is protected under Canadian consumer law. We, DealTicker and myself, have a written contract (which you will have a copy of in your records and which I will be providing to the and the Ministry of Consumer Affairs along with a copy of this letter and a formal complaint) which I had expected to be honoured in a fair amount of time.

In addition to my above concerns, and upon researching Gladius International further, I was upset to learn that this company was just recently created prior to offering this deal. On their website they state that they have “…25 years of security experience” (as mentioned in point #2 above), however they were only registered as a company in early 2011. The principal’s “25 years of security experience” is all well and good, however I do not believe this relates to the service offered. Experience in the field of security, and the ability to operate a company that provides dynamic range training, are two different things altogether. That would be like me saying I have 30 years of child care experience because I feel that I am young at heart.

My overall impression is that Gladius International is using the proceeds from this deal to facilitate the building of their own range, and as the consumer I am essentially providing capital for this startup operation. I purchased this deal/product in good faith, and I feel that my good faith has been taken advantage of so that Gladius International can fulfill they’re own goals unrelated to the services I have paid for and expect.

As I stated to an e-mail to your company, sent shortly after receiving this note from Gladius International, I would like a 100% refund for the cost of this purchase ($138.00) paid back to my Visa

I look forward to your immediate reply. You can contact me at my home telephone number at ************. I expect a timely reply (within 5 business days) from DealTicker outlining how you plan to satisfy my concerns

Yours truly,
*****************

[Cheap]

Excellent. If anyone else wants send a letter, it could be shorter. The 3 things I think you have to mention are the $10 fee, the fact that bookings were supposed to begin Mar 18 and the failure to provide a location. They are required to tell you the location right from the start, from the Consumer Protection Act:

10. For services that would be performed, the place where they would be performed, the person for whom they would be performed, the supplier’s method of performing them and, if the supplier holds out that a specific person other than the supplier would perform any of the services on the supplier’s behalf, the name of that person.

If they offer to take your booking now, don't bother. It's insincere, they have already said the new range is months away.

[00cp]

I've actually made some changes since reviewing the rough copy, so thank you for the location point. I'll be adding that into my complaint.

DealTicker, you're on notice!

[Cheap]

I've actually made some changes since reviewing the rough copy, so thank you for the location point. I'll be adding that into my complaint.

DealTicker, you're on notice!

pm sent

[Daf]

thanks for the good work! We need to send tons of emails and hopefully they will do it.

[Cheap]

thanks for the good work! We need to send tons of emails and hopefully they will do it.

The Ministry says to send them a letter using registered mail, fax, or courier. If you send it to them one of these ways they know you are only 1 step from complaining to the Ministry.

Anyone have their fax #?

[00cp]

Yep, called them for it today. DealTicker's Fax: #416.667.9401

[Cheap]

http://img29.imageshack.us/img29/9446/dealtickerfirearmtraini.jpg (http://imageshack.us/photo/my-images/29/dealtickerfirearmtraini.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

The folks at DealTicker aren't very good at math. I would love to save 88% but I doubt they would have sold me the most expensive package for the price of the cheapest one. A cynic would say that they used the wrong numbers on purpose to make the deal look better than it was. I suppose it could be an honest mistake, but when you add it to the other misrepresentations on this deal I'm not sure the Ministry would let them get away with saying "it was just a typo and it's not a reason to give people their money back."

[toronto_slim]

How could anyone possibly have thought this was a legit deal in the first place? :facepalm: Putting restricted weapons in the hands of groups of unlicensed, untrained shooters? Offered by an outfit that doesn't show little things like an address for their shooting range? They were probably the guys behind this story and others http://www.thestar.com/news/article/976242--it-sounds-like-a-war-going-on?amp

For anyone who signed up, maybe it's a cheap lesson in doing a little homework before hitting the 'BUY' button

[00cp]

How could anyone possibly have thought this was a legit deal in the first place? :facepalm: Putting restricted weapons in the hands of groups of unlicensed, untrained shooters? Offered by an outfit that doesn't show little things like an address for their shooting range? They were probably the guys behind this story and others http://www.thestar.com/news/article/976242--it-sounds-like-a-war-going-on?amp

For anyone who signed up, maybe it's a cheap lesson in doing a little homework before hitting the 'BUY' button

Apparently you are clueless, or just prefer to speak about things you know nothing about. Many ranges offer this type of service. What made Gladius' offer different was that it was a tactical experience, and not just a regular range day.

Also, your assumption that Gladius and the Star story posted above are connected is comical at best. Do you have access to a map? Do you know where Vineland/Hamilton is in comparison to Port Perry? *insert forehead slap icon*.... oh wait, here it is :facepalm:


Get a clue bucko

[Cheap]

"Facility is located in the Hamilton Region"

I guess they figured this would satisfy the requirement to include a location. I've heard of the City of Hamilton, but not the Region. I guess they mean like, in general you know, like it's in the Hamilton area, you know. I doubt the govt would consider what amounts to "over there somewhere" as a location.

Contracts must be clear and understandable. Vague language is discouraged in contracts. All required information must be clear, prominent and easy to understand. If there is a dispute over unclear language,it must be interpreted in favour of the consumer by law.
http://www.sse.gov.on.ca/mcs/en/Pages/Your_Consumer_Rights.aspx

[purple_rabbit]

The fact that they substantially changed the terms of the contract should make the contract voidable by either party. We should be entitled to a refund.

[Daf]

Any other ideas guys?? Come on, we can't lose this money, its simply not fair

[00cp]

Yes, complain to the Ministry as outlined above. My fax was received yesterday (they confirmed via e-mail) and they said it may take up to 8 - 10 weeks to receive a reply, however I'm sure if everyone else takes the 10 minutes to do it this time frame will speed up.

One complaint may mean nothing, but many complaints means something. Get off your hands and send them a fax. Its not hard, heck myself and Cheap have done 99% percent of the work for you already!

[killuminati]

Yes, complain to the Ministry as outlined above. My fax was received yesterday (they confirmed via e-mail) and they said it may take up to 8 - 10 weeks to receive a reply, however I'm sure if everyone else takes the 10 minutes to do it this time frame will speed up.

One complaint may mean nothing, but many complaints means something. Get off your hands and send them a fax. Its not hard, heck myself and Cheap have done 99% percent of the work for you already!


I sent you a pm. Thanks for your efforts.

At the very least redflag should stop promoting deal ticker on the main page here.

[Cheap]

Yes, complain to the Ministry as outlined above. My fax was received yesterday (they confirmed via e-mail) and they said it may take up to 8 - 10 weeks to receive a reply,

Might be an idea to send them an email saying that 8-10 weeks is too long and you will forward this to the Ministry if your cc is not credited in 15 days.

If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).

I got this from here: http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_050017_e.htm#BK47 Who knows if it applies or not, not your problem. Expecting you to wait 8-10 weeks is an insult.

[00cp]

No no, the Ministry replied with that:

File No.: **************

Thank you for contacting the Consumer Protection Branch at the Ministry of Consumer Services.

This notice confirms our receipt of your fax. Due to high complaint volumes you may experience a delay of 8-10 weeks in obtaining a response to your concerns. If your matter is urgent, please reference your file number and call our office at 416-326-8800 or contact us toll-free at 1-800-889-9768.

Information on general consumer protection issues may be obtained on our website at: http://www.ontario.ca/consumerprotection

Thank you for your patience and for bringing forward your concerns to our attention.

Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5

Phone:
| 416-326-8800
| 1-800-889-9768
Fax:
| 416-326-8665

TTY:
| 416-229-6086
| 1-877-666-6545
E-mail:
| consumer@ontario.ca
Website:
| www.ontario.ca/consumerprotection

[killuminati]

I have never dealt with the moderators on this board before. Does anyone know who we can contact to report this to the forum. I strongly suggest there be a sticky warning about the practices of dealticker. Dealticker is also shown on the list of deals of the day on rfd which I think is unfair to users here.

Many of us are out $100+ now. I hope others who got this deal will also see this thread and people will stay away from Deal Ticker.

[Cheap]

Any other ideas guys?? Come on, we can't lose this money, its simply not fair

The time for ideas is over. If anyone wanted a refund for this deal and DealTicker said no because it said "no refunds" in the deal, then there are enough reasons in this thread to ask for a refund again. I'm guessing that 00cp will get a refund, but that doesn't mean everyone will. It is unlikely that they will be forced to give refunds to everyone automatically, so the only people that might get refunds are the people that ask for them. As in, a faxed letter asking for your money back that they think might lead to a complaint to the Ministry.

If you think that DealTicker will automatically give you a refund if 00cp posts that he was able to get one, I don't think it will happen that way. Write a short letter and fax it to them if you want your money back.

[00cp]

Also, I went past the threat stage and just sent off one fax to DealTicker and right after one to the Ministry. DealTicker hasn't replied to my e-mail (sent June 17th), so why would I believe they'd ever reply to my fax?

[00cp]

The time for ideas is over. If anyone wanted a refund for this deal and DealTicker said no because it said "no refunds" in the deal, then there are enough reasons in this thread to ask for a refund again. I'm guessing that 00cp will get a refund, but that doesn't mean everyone will. It is unlikely that they will be forced to give refunds to everyone automatically, so the only people that might get refunds are the people that ask for them. As in, a faxed letter asking for your money back that they think might lead to a complaint to the Ministry.

If you think that DealTicker will automatically give you a refund if 00cp posts that he was able to get one, I don't think it will happen that way. Write a short letter and fax it to them if you want your money back.

Well said. Just because I'm a pit-bull with my case doesn't mean it will relate to helping anyone else.

I will say this again, same as I said in "The Butchers" thread early on; there are people who sit and wait for help, and there are people who go out and help themselves. There is enough information in this thread to put your own complaint to the Ministry together. Whether you chose to do that is up to you.

I have sent mine, have you sent yours? Power in numbers people and other "just do it already" clichés :D

[Cheap]

Also, I went past the threat stage and just sent off one fax to DealTicker and right after one to the Ministry. DealTicker hasn't replied to my e-mail (sent June 17th), so why would I believe they'd ever reply to my fax?

The reason I mentioned it was that Dealticker has to respond to your request to cancel the contract in a reasonable amount of time with their answer and if they don't that's when you go to the Ministry.

For anyone else who bought this, it isn't necessary at this point to complain to Ministry if you want a refund. Send a fax to Dealticker and see what happens.

[00cp]

I trust DealTicker to reply as much as I trust a wet kleenex to hold weight. They answered my complaint / request for refund over the phone with a blunt "No Refunds". So OK, if thats their answer then I take it up a level to the Ministry (which I have done). If I'm not happy with the reply I receive from the Ministry of Consumer Affairs, I turn to the Ontario Ombudsman's Office.

[hevnsnt]

It looks like this guy's a joke from day one. I stumbled on this board with 18 pages on gladius (although only first half is relevant). Unfortunately you have to register to see the posts. I will be pursuing further action in the next few days.

http://www.canadiangunnutz.com/forum/showthread.php?t=582395

[YLSF]

Wow, just read this thread for the first time, I was curious why it kept popping up. Very shaddy!

[00cp]

It looks like this guy's a joke from day one. I stumbled on this board with 18 pages on gladius (although only first half is relevant). Unfortunately you have to register to see the posts. I will be pursuing further action in the next few days.

http://www.canadiangunnutz.com/forum/showthread.php?t=582395

Would you be so kind as to copy and paste the pertinent info for those of us that cannot view the website (blocked @ my current location)?

[Cheap]

Would be so kind as to copy and paste the pertinent info for those of us that cannot view the website (blocked @ my current location)?

+1 I'm not a gun nut, I have no interest in joining, but I would love to see what people who are into shooting have to say about this deal.

[hevnsnt]

I will try to post only relevant comments and not so much of the opinionated ones. However, some of the opinions from these guys, who seem well informed with guns and their regulations, raises some concern with me. But again I would like to make a point that what is posted is not necessarily facts. Also, a member by the name Gladius made 4 posts and has since deleted them, they are captured in some of the replies with quotes. These are all quoted from the site and not my words....

gladius international is run by a paintball field owner that only got his pal this year and took a shooting course... I wouldnt waste your money, the guy is a complete f**king joke..

His name is Will Horvath, his background is questionable despite what he may say. I know him well... He asked me about how to get his firearms license last spring, stating that it would be cool to shoot real guns. Despite the fact that he gives the impression that he has a LE/para/mili background...

not to mention that several of his employees are the employees of his paintball field... who just shot a gun for the first time a month ago...

They say its located somewhere in the Hamilton area with an outdoor range and everything. It sounded a little shady to me when I called them up. They say you buy the vouchers off deal ticker then call them up or book an appointment online. Then you and your friends are to meet up at a service station somewhere along QEW @ 7:30AM and meet up with the instructor there. Then you will follow him to the range and start shooting by 9:00AM.

The paintball side of the business appears legit. There's a forum, storefront, indoor and outdoor fields and write-ups in paintball magazines. Appears that he's also designing and manufacturing CQB branded kit for the Tiberius line of makers, distributed via Badlands PaintBall. That would initially indicated a fair amount of business acumen, financial backing and connections in the paintball industry. I haven't really dug that deep.

I didn't find any business that goes by Gladius International Protection or Gladius International Protection Services in Bahamas Gov't business registration. Gladius and Gladius International already exists as international companies and it doesn't cost much to set up an international business in Bahamas anyways. Also, Nassau, Bahamas is where a good portion of my spam emails refer me to send my money.

Quote:
Originally Posted by gladius
hiding behind his keyboard again. sad really.

what really disappoints me though is everyone here slagging without contacting me to get information first hand.

yes i run a paintball field, yes it is tactical in nature, yes law enforcement and the military use it, yes i trained for a month in the states, yes i am qualified (hecpo, he hostage rescue, advanced weapons courses, nra pistol, shotgun and rifle, nra advanced self defense outside the home course, black badge holster qualified).

yes i offer training days at two ranges, yes i offered a special to introduce people to the sport of shooting, yes it is safe, yes i am fully insured separately from the range, yes 1 person shooting per 1 range officer....do i need to continue?

this thread could have gone a completely different way if one of you took the time to call me and see what gladius is all about. instead...4 pages of accusations and nonsense. i joined this forum last night because it was recommended to me as a good source of information and like minded people who are weapon enthusiasts. what a disappointment.
There is nothing wrong with the paintball field aspect of what you do. The issue I think we have with what you claim is:
-People who claim to know you state that you only received your PAL within 18-24 months. What credentials do you have to instruct Tactical degree training, and where have you obtained them?
-The claims made by your site about PSD services. Most companies (Blackwater/Xe. Triple Canopy, Diamond back, Aegis, etc) have insanely high standards for employees. What qualifications and history do you or your employees have that offer competitive services to these companies? Do you operate these services within Canada? If so, from a legal stand point how can you offer armed details?

Quote:
Originally Posted by gladius
did you see anywhere that i offered armed details in canada? no you did not. i am working on several different psd projects off shore. you don't need a private army to offer psd to executives and their families. nothing in my website is misrepresented. i offer tactical shooting experiences for executives, i also offer psd details to executives.

in the paintball community there is a fair share of winers who complain when another comes in to the sandbox.. i expected more from those operating in the real steel environment. as such responding to this thread further or monitoring any others on this forum are i believe a waste of time.
If you don't want to reply to this thread or clear the air, you don't need to. Honestly I hope you will stick around and clarify things, because a lot of things about what your site proposes sound extremely hyperbolic and absurd. It's great your operate a paintball field, and even operate a range with a degree of training involved, but I am sure there are plenty of LEO/MIL who legitimatley face the threat of being hurt in a lot of these situations that you claim you can provide services for, who are extremely offended by your claims.

Aside from being a recreational firearms user, I am a police officer, and have to deal with the legitimate threat of not coming home to my family at the end of every shift because I may get shot. I've lost a close friend in Afghanistan and miss having a beer with him after the range. I really get bent out of shape of people who like to play pretend "operator" and talk the talk without stepping foot in the field. You will need to excuse us at CGN if we're a little suspicous of you.

But since your here, please elaborate.

Quote:
Originally Posted by gladius
as a last comment..i will remove my other posts..really the last one this time.. i have explained my training and owe you nothing. this thread began because of a spineless individual's low self esteem..and capt flan...perhaps you meant 'real' or were you thinking of fishing? no need to reply.

honestly you guys are too much.
Man... I can't stop laughing. This is nearly as epic as the ISA threads of history.

Can you post pictures of your elite training grounds? Maybe some shots of the extensive arsenal you have at your disposal for PSD work?

If I need you to guard me or my facility do I need to check with your mom if you're going to be out past 11? Is your "secret subterranean headquarters" located under your parents house... you know, where most people have a basement?

Personally I'll happily pay $100 to have you pick me up by helicopter and fly me to a private range for some elite training. Granted... I'm not sure how 15 mags worth of 9mm will last 2 hours.

But maybe that's just me.

Seriously though... pics would be awesome. I could use a chuckle.

[hevnsnt]

I would like to believe that this guy is of good character and has every intention of fixing this issue. However, I am seeming many warning signs....

1. The extra $10 fee on top of the deal that was never initially mentioned.
2. They want the extra taxes in cash
3. The last minute cancellation (8pm the night before by email when we are suppose to meet the next morning at 7:30am)
4. The lack of address for gladius
5. The lack of response from gladius
6. From what I gather, this guy has little training in firearms, however, he may very well be qualified to operate this range but that doesn't make me feel safe
7. How are they gonna fulfill all the tickets sold within a 2yr period, especially if it's going to take nearly the rest of this summer to complete their facilities
8. Did we just pay to help this guy startup his business?

[Cheap]

8. Did we just pay to help this guy startup his business?

He probably didn't intend it to be that way when he did the group buy. After he pocketed $100,000 though, he probably realised what a successful business man he was and that he should have his own range.

If he couldn't sign a deal with a range (as he did to start his business in the first place) to meet his obligations on the deal he should give people their money back.

[chevale]

I think I will post my e-mail exchange with Mr. Horvath I had a couple of month ago when deal was on:

***
Hi, William!

I purchased two $99 coupons for Dynamic Firearm Training but later when I browsed your website I was not able to find some important info about services you provide.

Could you please answer the following:
1. What is the range name (location) used for training? Is it approved by CFO for all types of firearms used in training?
2. How many firearms you actually have for use?
3. You advertised that "can go in and shoot an M-4 or an AK-47 without hesitation (or a license)". Does it mean that you have AK-47 (or its clone) with auto mode and it will be used during training?
4. What are the names of instructors, their experience and credentials?
5. What the maximum amount of ppl can be at range at the same time?

6. Can I bring my own firearms, given that I hold a valid PAL/RPAL and have a valid ATT?


Thanks in advance,


***

10 max per range time.
I am the instructor. There will be additional RO’s.
I have m4’s and I didn’t say AK-47 I said VZ 58. Both are semi auto.
I have several of each caliber.
The range is of course approved by the CFO. I choose to leave the name out for now, as I don’t not want them being slammed with phone calls. Please respect this. As of next Friday you will book online and on that day you will bring with you the paperwork that I will send you along with the confirmation of the date we will be attending the range.

We will meet along the QEW, take care of the paperwork you will bring and then drive together to the range which is near vineland, on.

***

Will,
Thanks for the fast reply.

Just to be clear, your ad at dealticker (http://www.dealticker.com/_39_to__99_for_dynamic_firearm_training_-_the_ultimate_tactical_experience__up_to__325_valu e__en_1623prod.html) said:
"Description

After watching Top Gun or Black Hawk Down, have you had the urge to "join the fight"? Wish you were there in the action? We did too! And so we've gone off to search far and wide and have found the ultimate experience for the thrill seekers in us! Welcome to Gladius International - the home to tactical training and one of very few places in North America where you can go in and shoot an M-4 or an AK-47 without hesitation (or a license)!"


Could you please answer what are your credentials as an instructor please? In what shooting do you specialize? And would it be possible to bring my own firearms to the range?

***


The deal company wrote that not I. If u know firearms then u know the vz is similar in appearance to the ak.

As for my credentials I assure you I'm qualified to offer the services offered. You and I can discuss all these issues on range day. As long as you have all your paperwork for your weapons and transport docs bring them along.


***

In my opinion, answers were quite shady, especially lack to provide credentials and lame excuse that it was a deal company (?) which wrote the ad about AK-47 (full auto, which is prohibited to shoot in Canada for private persons, LEO/Military only). Does it mean that Gladius didn't proof-read the ad?!


Back to the topic: I e-mailed to DealTicker and Gladius with request to for refund with no answer, then called to Dealticker and got the same "no refund but 5 years extension from CSR (Ryan)", altough he also mentioned that DealTicker will have a meeting with Gladius in order to resolve the issue tomorrow, Friday.

I wasn't satisfied and faxed DealTicker and CC'd Consumer Protection Branch at the Ministry of Consumer Services (thank 00cp for contacts).

[chevale]

After fax to dealticker I got a call within an hour with promise to issue a refund.
Now I've got e-mail confirmation that refund was issued with scan of refund slip. Should wait a couple of days to see credit card statement.

On the other note, according to http://forums.redflagdeals.com/39-99-dynamic-firearm-training-1011516/2/#post12622153 the Gladius International is a complete @$#$Yers. $10 extra cash + HST to pay on top of each vaucher?! WTF?

[Cas77]

I wasn't satisfied and faxed DealTicker and CC'd Consumer Protection Branch at the Ministry of Consumer Services (thank 00cp for contacts).

Good on you! The minute any ministry or government agency is brought in they'll scramble to put out that fire. If the governemnt were to regulate these scammers (as they should) these fly-by-nighters (screwtopia, dealticker, ...) would all drop like flies and they know that. Only the big players would survive with legislation.

[00cp]

Ryan is still holding up with the "no refunds" line. See how long that lasts... poor kid is probably getting ruined with phone calls about this

[chevale]

I hope that DealTicker will do a right thing and issue refunds to anyone who requested it in writing.

BTW: you can send a free fax from http://faxzero.com/
Unfortunately, Ministry of Consumer Services is not receiving faxes from faxzero.
DealTicker does receive them though.

[adeel]

S*it, I spent $400 on 4 passes and was actually looking forward to getting a chance to do this, but seems it was too good to be true.

Im going to be reading this thread again to get the information i need, but can anyone who has had success with getting a refund suggest the order in which steps should be taken?

I understand it to be as follows:

1. Call Ryan at DealTicker. At this stage it is almost 100% that he will say no refunds can be issued.
2. Intermediate step that I am not sure of. Complain to dealticker via email perhaps?
3. Fax dealticker at fax number provided - include in complaint that will complain to Ministry of Consumer Services
4. Unsure again. I imagine it is to fax Ministry of Consumer Services, but right away?

[00cp]

After fax to dealticker I got a call within an hour with promise to issue a refund.
Now I've got e-mail confirmation that refund was issued with scan of refund slip. Should wait a couple of days to see credit card statement.

On the other note, according to http://forums.redflagdeals.com/39-99-dynamic-firearm-training-1011516/2/#post12622153 the Gladius International is a complete @$#$Yers. $10 extra cash + HST to pay on top of each vaucher?! WTF?


In talking to the CSR's @ DealTicker, they all bluntly refuse that any refunds have been issued for this deal.

So that leads me to ask..... who's lying? I know the obvious answer... but i'd like to know more about how you received your refund (if there is more to know).

[Cheap]

S*it, I spent $400 on 4 passes and was actually looking forward to getting a chance to do this, but seems it was too good to be true.

Im going to be reading this thread again to get the information i need, but can anyone who has had success with getting a refund suggest the order in which steps should be taken?

I understand it to be as follows:

1. Call Ryan at DealTicker. At this stage it is almost 100% that he will say no refunds can be issued.
2. Intermediate step that I am not sure of. Complain to dealticker via email perhaps?
3. Fax dealticker at fax number provided - include in complaint that will complain to Ministry of Consumer Services
4. Unsure again. I imagine it is to fax Ministry of Consumer Services, but right away?

You can try #1, if they start feeling like they have to give refunds, it might work. Forget #2and go to 3, there are sample letters here http://www.sse.gov.on.ca/mcs/en/Pages/Cancel_a_Contract.aspx I think the last one applies here. Keep it short you don't have to waste your time spelling out all the details to make your case. It should be less than a full page. List the things they screwed up on with the deal and tell them to credit your cc. No need to threaten you will go to the Ministry, they know already. #4 wait 2 weeks and see if you get a refund, if not file a complaint with the Ministry if you want to take it further. You can also complain right away to the Ministry if you want but you don't have to.

[Daf]

What is Ryan's position there? Anyone talk to anyone else? Anyone above Ryan?

[chevale]

In talking to the CSR's @ DealTicker, they all bluntly refuse that any refunds have been issued for this deal.

So that leads me to ask..... who's lying? I know the obvious answer... but i'd like to know more about how you received your refund (if there is more to know).

And what interest do I have to lie if I am in the same situation as everybody else here and I used your letter to put my fax together?

I sent details about my fax and refund confirmation e-mail via PM.

My fax header:

To: DealTicker Inc. Canada Head Office
5000 Yonge St., Ste. 1901
Toronto, ON, M2N 7E9
1-877-887-4705
416-227-3566
Fax: 416-667-9401

CC: Consumer Protection Branch at the Ministry of Consumer Services
Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
Fax: 416-326-8665

From: *** ******
** **** **., *******, ON
*** ***
(905) ***-****
e-mail: ******@*****.com

June 22, 2011.

RE: DealTicker Order #******, Gladius International



I guess CC line was good enough to start things moving.

[Cheap]

What is Ryan's position there? Anyone talk to anyone else? Anyone above Ryan?

Hey op, why don't you take a break and we'll call you when its ready

[Daf]

Hey Chevale,
Could you send that to me as well, please, who did u talk 2 that give u ur refund?

[00cp]

And what interest do I have to lie if I am in the same situation as everybody else here and I used your letter to put my fax together?

I sent details about my fax and refund confirmation e-mail via PM.

My fax header:

To: DealTicker Inc. Canada Head Office
5000 Yonge St., Ste. 1901
Toronto, ON, M2N 7E9
1-877-887-4705
416-227-3566
Fax: 416-667-9401

CC: Consumer Protection Branch at the Ministry of Consumer Services
Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
Fax: 416-326-8665

From: *** ******
** **** **., *******, ON
*** ***
(905) ***-****
e-mail: ******@*****.com

June 22, 2011.

RE: DealTicker Order #******, Gladius International



I guess CC line was good enough to start things moving.

Dude I didn't call you a lair, re-read my post.

[chevale]

Dude I didn't call you a lair, re-read my post.

Sorry, it was a misunderstanding. Thank you again for all the contacts provided and good sample letter.


Hey Chevale,
Could you send that to me as well, please, who did u talk 2 that give u ur refund?

I spoke with Ryan only and I haven't see a need to speak with anybody else in DealTicker (Gladius contacts are dead) since he was quite strong with "no refunds, 5 years' line.

I also contacted my credit card company (Visa TD), but they were no help at this point, but this is another story.

As for a fax, I used a shorter version of letter posted by 00cp here: http://forums.redflagdeals.com/gladius-international-1050401/2/#post13048807 and edited it with personal details and header I posted above.

The e-mail with refund info was signed by Hillary Freedman (support@dealticker.com)

Hope this helps.

[adeel]

You can try #1, if they start feeling like they have to give refunds, it might work. Forget #2and go to 3, there are sample letters here http://www.sse.gov.on.ca/mcs/en/Pages/Cancel_a_Contract.aspx I think the last one applies here. Keep it short you don't have to waste your time spelling out all the details to make your case. It should be less than a full page. List the things they screwed up on with the deal and tell them to credit your cc. No need to threaten you will go to the Ministry, they know already. #4 wait 2 weeks and see if you get a refund, if not file a complaint with the Ministry if you want to take it further. You can also complain right away to the Ministry if you want but you don't have to.


Sorry, it was a misunderstanding. Thank you again for all the contacts provided and good sample letter.



I spoke with Ryan only and I haven't see a need to speak with anybody else in DealTicker (Gladius contacts are dead) since he was quite strong with "no refunds, 5 years' line.

I also contacted my credit card company (Visa TD), but they were no help at this point, but this is another story.

As for a fax, I used a shorter version of letter posted by 00cp here: http://forums.redflagdeals.com/gladius-international-1050401/2/#post13048807 and edited it with personal details and header I posted above.

The e-mail with refund info was signed by Hillary Freedman (support@dealticker.com)

Hope this helps.

Thanks for the advice in response to my post. Im also with TD Visa and planned to call them tomorrow, but it seems they cant/wont help. Just a question re faxing and CCing. Is the CC line there just to show DealTicker that the fax is also going to the Ministry, or do you actually fax the ministry with the same letter separately? Not really sure of CCing etiqutte with paper letters.

[Cheap]

Thanks for the advice in response to my post. Im also with TD Visa and planned to call them tomorrow, but it seems they cant/wont help. Just a question re faxing and CCing. Is the CC line there just to show DealTicker that the fax is also going to the Ministry, or do you actually fax the ministry with the same letter separately? Not really sure of CCing etiqutte with paper letters.

What it boils down to is that you have a contract with dealticker, they haven't lived up to their end so you fax them a letter (like the Ministry supplies for you) telling them you want to cancel this contract. If they don't, then you complain to the Ministry that they are not allowing you to cancel the contract. Your complaint with the ministry is over the contract and a refund, not what a shady deal it was. However, some people are pissed and are also complaining to the Ministry at the same time. Up to you. You don't need any CC info on the fax to dealticker.

[///Asdf]

to everyone who's contributed in this thread, thanks for the help

at this point, i want:
1. full refund
2. blood.

[Cheap]

http://trueler.com/2011/06/22/dealticker-scam-shooting-range-at-tim-hortons/

[adeel]

maybe we should also try bombarding their twitter and facebook pages with complaints?

Time to bring em down...

[xt21]

maybe we should also try bombarding their twitter and facebook pages with complaints?

Time to bring em down...

+1 .... lets go find out where their office is. I'll bring the pitchforks, you bring the molotov cocktails.

[00cp]

Go nuts

DealTicker Inc. Canada Head Office
5000 Yonge St., Ste. 1901
Toronto, ON, M2N 7E9
1.877.887.4705
416.227.3566

[killuminati]

In all seriousness it looks like the RFD guys took dealticker off their page of deals. That's a really good start.

All emails have resulted in no response. 2153 of these things sold, dealticker made a killing stealing our money here. Only going to stick with the reputable sites from now on.

[00cp]

Apparently they're speaking with their lawyers today (DealTicker), and will get back to people tomorrow with their decision.

Hopefully their decision involves obeying the law and standing behind their word. "Hopefully"

[SkiLLz]

Good news, sounds like we may be getting refunds:

"I'm very sorry to hear about the experience you have had with Gladius International. We have met with the owner of Gladius today, along with our legal counsel to discuss this situation further and provide a solid resolution for our valued customers. I am more than happy to issue you a full refund on this voucher. I will forward all the necessary information to our refunds department for further follow up. Your refund is scheduled to go through by July 5, 2011 at the latest. At that time you will receive a confirmation email from them stating that your order has been declined and your credit card will be cancelled. I sincerely thank you for shopping with DealTicker and i look forward to sharing many more of our amazing upcoming daily deals with you!"

Sounds like they are going to get the money back from Gladius and refund the customers. We'll see if this pans out (I'll find out for sure on July 5th).

[Daf]

We should also get some good will gesture from them for all these problems that we have gotten.

[adeel]

Good news, sounds like we may be getting refunds:

"I'm very sorry to hear about the experience you have had with Gladius International. We have met with the owner of Gladius today, along with our legal counsel to discuss this situation further and provide a solid resolution for our valued customers. I am more than happy to issue you a full refund on this voucher. I will forward all the necessary information to our refunds department for further follow up. Your refund is scheduled to go through by July 5, 2011 at the latest. At that time you will receive a confirmation email from them stating that your order has been declined and your credit card will be cancelled. I sincerely thank you for shopping with DealTicker and i look forward to sharing many more of our amazing upcoming daily deals with you!"

Sounds like they are going to get the money back from Gladius and refund the customers. We'll see if this pans out (I'll find out for sure on July 5th).

Good job guys, I think we (by which I really mean 00cp, Cheap, Chevale who as far as i know did most of the heavy lifting) have officially done it.

I spoke to Ryan just now and he mentioned that the refund clause is being reopened (whatever that means) and they are working with the vendor but essentially they will be issuing refunds. Next step is to email support with order number and email under which the order was made to request refund.

[00cp]

I spoke to Ryan today as well and was told that they had met and full refunds were being issued. Glad they stood by their word.

Also, hope they sue the $#it out of Mr. Horvath and "Gladius International" to recover every penny.

[lockec]

I got a similar email about a refund a couple of days ago. I'm still waiting with fingers crossed. After this whole experience I'll believe the refund story when I the $$ back on my CC.

[xt21]

I hope we do get the refund after all. I believe all the talk about pitchforks and angry riots may have helped increasing their response time.:D

[adeel]

Not sure how, but this deal and associated problem made today's Toronto Star (with a link to this thread! LOL):

http://www.moneyville.ca/blog/post/1014434--firing-range-coupon-deal-backfired-on-buyers?bn=1

[00cp]

Just added my 2 cents. Nice to see this deal gone bad was mentioned on Moneyville

[Cas77]

Not sure how, but this deal and associated problem made today's Toronto Star (with a link to this thread! LOL):

http://www.moneyville.ca/blog/post/1014434--firing-range-coupon-deal-backfired-on-buyers?bn=1

Woot woot!
"The savvy shoppers at RedFlagDeals are usually ahead of the curve on corporate mistakes."

[adeel]

Woot woot!
"The savvy shoppers at RedFlagDeals are usually ahead of the curve on corporate mistakes."

Dam straight!

[horstradamus]

When you pay for a good or service by credit card, and that good or service is not delivered, you may contact your credit card company to dispute the charge. At that time, the charge will be stayed, without interest, until the credit card company completes its investigation. Deal Ticker won't refund your money? Sick MasterCard or Visa on them until they crack.

[spensar]

When you pay for a good or service by credit card, and that good or service is not delivered, you may contact your credit card company to dispute the charge. At that time, the charge will be stayed, without interest, until the credit card company completes its investigation. Deal Ticker won't refund your money? Sick MasterCard or Visa on them until they crack.

Earlier in the thread someone posted that it had been 60+ days therefore they couldn't do this with their card company.

[spensar]

Wow, 2,100+ sales. Say an average of $70 per sale, makes it $140,000. Folks, that's enough to get the police investigators involved.

[00cp]

Wow, 2,100+ sales. Say an average of $70 per sale, makes it $140,000. Folks, that's enough to get the police investigators involved.

If I do not receive my refund in the time frame promised to me by DealTicker staff then that is my next step. I'm giving them a chance to right the wrong their 3rd party associate caused.

[chevale]

OK guys: good news.
My TD VISA just was credited for $198 from DealTicker.
It's a full refund for 2 vouchers (I had no chance to register them with Gladius booking system).

Thanks all contributed to get things right.

[SkiLLz]

OK guys: good news.
My TD VISA just was credited for $198 from DealTicker.
It's a full refund for 2 vouchers (I had no chance to register them with Gladius booking system).

Thanks all contributed to get things right.

Did you get an email from DealTicker confirming that your vouchers were cancelled?

[chevale]

Did you get an email from DealTicker confirming that your vouchers were cancelled?

Yes, I've got an e-mail that order was 'declined' at June 22.

[daremedy]

After 3 weeks of no replies to my refund request I did a Google search to see if anyone else had issues with this deal. Low and behold! I'm so glad I found this thread. I do have a nice follow up. Using the info found here (and probably piggy backing off of other people's hard work) I sent a much more curt (third) email to Deal Ticker. They responded today with this:


Hi *******,

Order Number: *****

I'm very sorry to hear about the experience you have had with Gladius International. We have met with the owner of Gladius today, along with our legal counsel to discuss this situation further and provide a solid resolution for our valued customers. I am more than happy to issue you a full refund on this voucher. I will forward all the necessary information to our refunds department for further follow up. Your refund is scheduled to go through by July 26, 2011 at the latest. At that time you will receive a confirmation email from them stating that your order has been declined and your credit card will be credited. I sincerely thank you for shopping with DealTicker and i look forward to sharing many more of our amazing upcoming daily deals with you!

Best Regards,

Ryan *****

So in one month we'll see what happens. But a big thank you to everyone who took the time to send in letters/faxes/emails to escalate this to where they had to respect the customer. It would have been a hard lesson to swallow.

[ronin1701]

... and got this reply:

----------

Hi xxxxx,

Order Number: xxxxx

I'm very sorry to hear about the experience you have had with Gladius International. We have met with the owner of Gladius today, along with our legal counsel to discuss this situation further and provide a solid resolution for our valued customers. I am more than happy to issue you a full refund on this voucher. I will forward all the necessary information to our refunds department for further follow up. Your refund is scheduled to go through by July 26, 2011 at the latest. At that time you will receive a confirmation email from them stating that your order has been declined and your credit card will be credited. I sincerely thank you for shopping with DealTicker and i look forward to sharing many more of our amazing upcoming daily deals with you!

Best Regards,

xxxxx

----------

So it looks like Dealticker customer support is now doing a copy & paste and sending out the same reply to everyone asking for a refund.

But at least there's some hope.

[dmpP]

I too bought this voucher. One for me and one for a friend.

I went on the Gladius website and made the reservation back in mid May - the reservation was for today. Got the email with the instructions for the website for the location, as well as the waiver forms.

As soon as I got that confirmation (May 20), I emailed them a couple questions and didn't hear back. I figured no big deal, maybe the email got lost. I sent the email again about 2 weeks ago (June 23). No response.

I called the 647-717-1770 number and left a message yesterday, and emailed too.

No response.

So, I picked up my friend, drive 100+km to the location - figuring that it was still on.

Get there at 8:10am today. We were early (supposed to be picked up at 8:30), so we just hung around for a bit. I called and left a few messages saying that we were there, and wanted to know where they were. Even sent a couple text messages to that same number - figuring that it was a cell phone.

Anyways, I started to Google them and found this thread... let me tell you how po'd I am! I NEVER received the cancellation notice email. My friend and I BOTH booked the day off work. 200+km racked up on the car, not to mention the tank of gas.

I called DealTicker and they said to just email refunds@dealticker.com with my order number and that they would refund the full amount.

I just want to know why I didn't get the damn cancellation email! I'm really REALLY ticked! :evil:

[Cas77]

.

Anyways, I started to Google them and found this thread... let me tell you how po'd I am! I NEVER received the cancellation notice email. My friend and I BOTH booked the day off work. 200+km racked up on the car, not to mention the tank of gas.

I called DealTicker and they said to just email refunds@dealticker.com with my order number and that they would refund the full amount.



At what point are these deal sites going to be held liable for your personal costs outside the money you give them? As it stands now they have ZERO risk if a deal backfires. They can walk around promissing the world with no repercussions when they don't deliver.

What's it going to take to get rid of these fly-by-night dealsite scammers? Court case? Legislation? Class action? Media assult?

[SkiLLz]

At what point are these deal sites going to be held liable for your personal costs outside the money you give them? As it stands now they have ZERO risk if a deal backfires. They can walk around promissing the world with no repercussions when they don't deliver.

What's it going to take to get rid of these fly-by-night dealsite scammers? Court case? Legislation? Class action? Media assult?

I was talking about this with someone the other day. Some sort of reform is seriously needed because what is happening with these scammers is downright illegal. In this specific instance with Gladius/DealTicker, sure it appears that they will finally be refunding our money, but what punishment has been handed down to either party for reneging on THOUSANDS of contracts? None! In fact, they essentially got a 4+ month loan of $150,000+ at 0% interest! Even at a modest interest rate, that's thousands of dollars in interest pocketed for free. At the absolute bare minimum, refunds should be paid out with interest based on the time value of money. It's horseshit is what it is.

[catwalk]

It's horseshit is what it is.
Shhhhhhhh! If Marlon gets word on cheap horseshit he'll be selling it to voucher holders! :razz:

How bad does this have to get before the government steps in? They know about the problem.

[Peanut2004]

Looks like the Gladius International facebook page/group has been removed!!!! Feels like a scam to me, How do we start a class action, I bought seven vouchers for a group of friends?@!?!

[Cheap]

Looks like the Gladius International facebook page/group has been removed!!!! Feels like a scam to me, How do we start a class action, I bought seven vouchers for a group of friends?@!?!

Have you received an email saying you are getting a refund? If not send them another email with your info asking for a refund and you should get a reply saying you will get a refund on XX date. I don't think making people wait a month is fair so if they don't want to refund in 15 days, tell them you will complain to the ministry.

[00cp]

I was told that today I would receive my refund from DealTicker for $138.00 As of yet my Visa has not be credited, however I'll give them until the end of the business day before I get myself into a tizzy

[SkiLLz]

I was told that today I would receive my refund from DealTicker for $138.00 As of yet my Visa has not be credited, however I'll give them until the end of the business day before I get myself into a tizzy

Any luck? I received emails indicating that my orders were cancelled/refund was processed on Monday, but my visa still hasn't been credited.

[harpz]

atleast you guys are getting responses, just sent my 3rd email this one was angry....this really is ********


Thanks to everyone for their hard work!!

[00cp]

Any luck? I received emails indicating that my orders were cancelled/refund was processed on Monday, but my visa still hasn't been credited.

Yes, they have processed my refund, provided a pdf of the refund transaction info, and now I'm just waiting for the bank to update the information into my account. Once I see the amount of my credit bill I will post again, but so far so good. CSR Ryan kept his word and I am appreciative.

[SkiLLz]

Yes, they have processed my refund, provided a pdf of the refund transaction info, and now I'm just waiting for the bank to update the information into my account. Once I see the amount of my credit bill I will post again, but so far so good. CSR Ryan kept his word and I am appreciative.

Thanks, I got the PDFs as well so I guess it's just a bank delay. Thanks for your efforts in this process, I'm sure my experience wouldn't have been so painless if you hadn't done all that work up front.

[00cp]

You're more than welcome. I've only bought 2 deals online..... Butchers and Gladius. To say I'm a little gun-shy of group buying online after my ordeals would be an understatement :)

[SkiLLz]

Don't give up. I've bought at least 50-60 vouchers and I've really only had 3 bad experiences:
- some photo session deal that the photographer was being unreasonable about dates/times for voucher holders (Groupon refunded me right away even though I only complained to them a couple days before the expiry date of the voucher)
- wagjag fireworks deal - the business grossly overstated the value of the goods (refunded by WagJag immediately and I still got to keep the fireworks!)
- this one

Contrast that with the hundreds of dollars I've saved at business I would have spent money at anyway (mostly restaurants), and I'm not complaining.

[YLSF]

You're more than welcome. I've only bought 2 deals online..... Butchers and Gladius. To say I'm a little gun-shy of group buying online after my ordeals would be an understatement :)

Oh man, you really picked the 2 worst group buy deals of the century.. ha...

Like the other poster above me I have bought like 100+ vouchers and had overall good experience. I am definitely being more selective with the deal sites I deal with now though.

[00cp]

Oh man, you really picked the 2 worst group buy deals of the century.. ha...

Like the other poster above me I have bought like 100+ vouchers and had overall good experience. I am definitely being more selective with the deal sites I deal with now though.

I know eh? And I lied, I forgot I bought a cupcake deal too that I have yet to use.... so.... its not ALL bad lol

[ronin1701]

Yes, they have processed my refund, provided a pdf of the refund transaction info, and now I'm just waiting for the bank to update the information into my account. Once I see the amount of my credit bill I will post again, but so far so good. CSR Ryan kept his word and I am appreciative.

How long did it take you in total?

I've been waiting 10 days.

Got the email from Ryan, too.

[xt21]

I just got the receipt PDF for the refund from them last night. Will update here once I get the full refund on my CC.

[00cp]

Dealticker's refund has appeared on my credit card as of this morning, so for me this case is now closed.

[SkiLLz]

Still waiting on the refund to appear on my credit card statement.... I got the refund details from DealTicker on 07/04.

[axelf911]

I got the refund in my CC statement today. It was from 07/04 receipt as well.

[Daf]

Got my refund receipt in my email on Monday, and just waiting for it to show on my VISA statement now

[toronto_slim]

Toronto Star story on Gladius refunds

http://www.moneyville.ca/blog/post/1023447--buyers-get-refunds-on-firing-range-deal?bn=1

[catwalk]

Toronto Star story on Gladius refunds

http://www.moneyville.ca/blog/post/1023447--buyers-get-refunds-on-firing-range-deal?bn=1

:facepalm:

What a BS report! They make it sounds like Dealticker gave refunds out of the goodness of their own hearts because the business they promoted/sold went under..... well we all know that's not true! If it wasn't for the people on this forum & others spending countless hours begging and then finally THREATENING Dealticker, they would have done nothing & said 'too bad'.

That article made me mad. Was going to buy something off their site today, not anymore or ever again. >:(

[SkiLLz]

:facepalm:

What a BS report! They make it sounds like Dealticker gave refunds out of the goodness of their own hearts because the business they promoted/sold went under..... well we all know that's not true! If it wasn't for the people on this forum & others spending countless hours begging and then finally THREATENING Dealticker, they would have done nothing & said 'too bad'.

That article made me mad. Was going to buy something off their site today, not anymore or ever again. >:(

Your post motivated me to leave a critical comment on the blog

[zoro69]

Her previous article on it has added "subject to a legal complaint from dealticker"
http://www.moneyville.ca/blog/post/1014434--firing-range-coupon-deal-backfired

Which probably explains the new on being soft

[ronin1701]

Refund was promised via email on June 29, still waiting for it to process. Emailed them today. Got a reply from Ryan Scally that it would be credited by early next week.

Anyone else experiencing this?

[xt21]

I got my refund already! Thanks everyone for all your help.

[Daf]

mine was processed and posted to my account

great work everyone!

[lockec]

mine was processed and posted to my account

great work everyone!

Same here, got mine a couple days ago. I'm very relieved! The RFD community is a force that shouldn't be F'd with.

[00cp]

The RFD community is a force that shouldn't be F'd with.

+1

[purple_rabbit]

Same here, got mine a couple days ago. I'm very relieved! The RFD community is a force that shouldn't be F'd with.

Amen bro

[ronin1701]

Was promised on June 29 that my "refund is scheduled to go through by July 26, 2011 at the latest." (why should it take four weeks, anyways?)

Followed up on July 20 and was told that my "refund is going to go through as promised. You will receive the confirmation email by the date given in my previous email."

July 26 came and went. Checked my credit card account this morning. Zippo. Nada.

Emailed them again this morning, and was told:

1. "Your refund was processed yesterday. Please check your junk mail folder for the "order reversed" email confirmation you received." (nope, didn't receive any email), and
2. "Also allow 5-10 business days for this refund to be reflected on your credit card statement." (5-10 business days???? Whaaaaaat????)

[adeel]

Was promised on June 29 that my "refund is scheduled to go through by July 26, 2011 at the latest." (why should it take four weeks, anyways?)

Followed up on July 20 and was told that my "refund is going to go through as promised. You will receive the confirmation email by the date given in my previous email."

July 26 came and went. Checked my credit card account this morning. Zippo. Nada.

Emailed them again this morning, and was told:

1. "Your refund was processed yesterday. Please check your junk mail folder for the "order reversed" email confirmation you received." (nope, didn't receive any email), and
2. "Also allow 5-10 business days for this refund to be reflected on your credit card statement." (5-10 business days???? Whaaaaaat????)

should be coming...my refund email wasnt sent until the evening of the day it was stated to come out...it did take a number of days to be reflected as returned on my CC, but it did eventually make it there

[Daf]

Im glad it all worked out.... now we should be given something for all our problems!

[purple_rabbit]

I got my refund a couple days back. However, I'm sad this deal didn't work out. Oh well, hopefully it comes back some day.

[ronin1701]

This just arrived in my inbox:


Subject: Gladius Shooting Experience
From: info@gladius-international.com (info@gladius-international.com)
To: info@gladius-international.com;
Date: Wednesday, March 14, 2012 9:57:29 AM


My name is William Horvath and I operate Gladius International Protection Services Inc. I would like to take a moment and attempt to explain what occurred with the Deal Ticker offer that ultimately failed and had to be refunded.

I entered into an agreement with Silverdale Gun Range to bring in groups of 10 persons to shoot at the range. They agreed and after 2 shoots, I was asked to leave the range. Not only was I asked to leave the range but several phone calls to other ranges in Ontario were made advising I was unsafe and should not be granted membership. Over 6 months later, I was accepted at 2 ranges but the damage from Silverdale was already done. The Deal Ticker management team had to refund the program and I was taken to court.

Silverdale did their own discount deal with another provider and essentially copied my program down to the targets they were using.

To all of you that were involved I want to offer my sincerest apology. Hopefully Deal Ticker refunded everyone affected by this fiasco.

The second reason for this email is to notify all of you that Gladius still offers individuals an opportunity to shoot tactical weapons. Pricing is different but still quite affordable. Several persons from the Deal Ticker program have contacted me, come out to shoot and have enjoyed the experience immensely. If anyone is interested please contact me through the Gladius website at www.gladius-international.com.

Regards,

William Horvath
Gladius International Protection Services Inc.

[chevale]

Got the same e-mail... I would accept the apology if it followed immediately after the deal fell apart (instead, Mr. Horvath was not available and never replied to any e-mails or calls.)
Apparently, he kept all our e-mails to use his apology for another sales pitch. Nice try, but never again.

[toronto_slim]

Just ups my respect for Silverdale, about which I have heard nothing but good things. I wish I knew the ranges that would deal with him after he'd been outed as unsafe so I can avoid them.

[chevale]

Just ups my respect for Silverdale, about which I have heard nothing but good things. I wish I knew the ranges that would deal with him after he'd been outed as unsafe so I can avoid them.
^
^
Exactly!