Horrible Experiencing with Ace Steam Cleaning

[LexonC]

Usually I just get too lazy to vent about horrible experiences... but this company is jus sooo... arghh!

So I Purchased a coupon through Dealfind for a steam cleaning on carpet with Ace Steam Cleaning. Because of the amount of coupons they sold, we had to arrange an appointment after a month. No problem, I could understand that. We were in the process of moving into a new house and wanted to have the carpet clean, so we shifted the move date till after the appointment.

A day or two before the appointment, I receive an email reminding me that my appointment was coming up (Nov 25, 2011 12pm - 2pm. Great.

I had my father-in-law stay there to meet the carpet cleaners. At 2:30pm, no one has showed. My wife called them up, and was told that a manager will be calling her. My father-in-law continued to wait...

At 4:00pm, she did not receive a response from anyone. So I called and was informed that I have called Ace CAR Cleaning, and that I called the wrong number. I asked if she could provide me with the number for Ace STEAM cleaning and she said that she doesn't have the number.

I called my wife for the correct number, and she tells me that that was the number in the reminder email that was sent. So now I'm thinking maybe when I first made the appointment, they put me down for car cleaning instead of carpet cleaning. So I call them back, and asked the lady if there has been a mistake that was made, and that I was setup for a car cleaning instead of carpet. The lady checked... nothing... So I inform her that this is the number from the reminder email. She tells me to wait, while she gets the correct number for ACE Steam cleaning. She gives me the number... I write it down, say my thanks and hang up.

I look at the number that I wrote down, and turns out, its the same as the number that I've been calling. So now I'm thinking that maybe Ace STEAM cleaning forwarded all the calls to ACE CAR cleaning... I gave them too much credit... When I called them back and inform her it's the same number. She said she was sorry and that she realized that after we hung up, and that it was actually a shared numbered for both departments. Then she told me that she will have a rep call me...

No one showed up, no one has made a call back to anyone. We had to rent a carpet cleaner from Home Depot and clean the carpet ourselves...

To this date, we haven't heard from anyone. Horrible Service in every way. Beware

[skwigglyline]

Try going to their office? Or contacting their head office (assuming they have one)..

[LexonC]

I already went back to dealfind for a refund. I'm not going to waste anymore time with these guys. Just wanted to give everyone a heads up in case they were thinking about dealing going with ace.

[spensar]

When I called them back and inform her it's the same number. She said she was sorry and that she realized that after we hung up, and that it was actually a shared numbered for both apartments.

Corrected your post... deleted "departments" ;)

To many fly by night services in the daily deals.

[Peanut3]

I had the exact same situtation with Ace Carpeting Cleaning. I still haven't heard from them and it has been a week since the appointment was scheduled. When I call them the recording says the mailbox is full.

[ovsa]

have been waiting two days for these guys to show up for their appointment. no calls,, they do not answer the phone nor respond to e-mails. Head office. doesn't respond either. This is after i moved all my furniture around

What a group of losers....Process of getting a refund from Deal find

[Blue-J]

Frig, I have the same story, except when I first booked my appointment, I got an e-mail the night before saying:

"This message is from Ace Steam Cleaning regarding your appointment. We have run into a bit of technical difficulties with the machines that we have ordered. The plug that the machine currently has is not compatible with our Canadian outlets (most due to the fact that these machines are shipped from China). We have worked on resolving the issue with the company and they have assured us that the electrical part will be shipped out by next week or two.
Can you please respond via email or you can call directly at 289-597-0978 to re-schedule at a later date that is most convenient for yourself. We suggest that you book after Nov 21st 2011 to avoid any dissapointments (since parts could take up to two weeks). If the parts do arrive earlier we will give you a notification so you can book at the earliest available date.
Due to the extensive voucher sales Im doing the best i can to accomadate to customers needs and questions by responding in a timely matter.
We greatly appreciate your business and are very sorry for any inconvenience that has been caused. I look forward to hearing from you.
--
Lian V.Client Solutions "


SOOO, although I highly doubted whether they were experienced if they didn't even own the equipment, I though maybe they were ordering additional units. I rebooked for another day and got an e-mail back confirming.

But now I'm guessing they will not show, so maybe I won't move all my furniture around.
This is the SECOND TIME I have been screwed my a groupon carpet cleaner. The first one was from steal the deal. They too would not provide a refund, so I have a "credit" with them. But they never have good stuff.

Anyone have success with any carpet cleaning comapny deal???

J.

[toguy]

Frig, I have the same story, except when I first booked my appointment, I got an e-mail the night before saying:

"This message is from Ace Steam Cleaning regarding your appointment. We have run into a bit of technical difficulties with the machines that we have ordered. The plug that the machine currently has is not compatible with our Canadian outlets (most due to the fact that these machines are shipped from China). We have worked on resolving the issue with the company and they have assured us that the electrical part will be shipped out by next week or two.
Can you please respond via email or you can call directly at 289-597-0978 to re-schedule at a later date that is most convenient for yourself. We suggest that you book after Nov 21st 2011 to avoid any dissapointments (since parts could take up to two weeks). If the parts do arrive earlier we will give you a notification so you can book at the earliest available date.
Due to the extensive voucher sales Im doing the best i can to accomadate to customers needs and questions by responding in a timely matter.
We greatly appreciate your business and are very sorry for any inconvenience that has been caused. I look forward to hearing from you.
--
Lian V.Client Solutions "


SOOO, although I highly doubted whether they were experienced if they didn't even own the equipment, I though maybe they were ordering additional units. I rebooked for another day and got an e-mail back confirming.

But now I'm guessing they will not show, so maybe I won't move all my furniture around.
This is the SECOND TIME I have been screwed my a groupon carpet cleaner. The first one was from steal the deal. They too would not provide a refund, so I have a "credit" with them. But they never have good stuff.

Anyone have success with any carpet cleaning comapny deal???

J.

This might sound prejudiced, but whenever I see a 289 number listed (especially for a service-based business), I just run the other way. 905 numbers are really hard to come by these days, and therefore a 289 number often (although not always!) means the business is relatively new. I admit that there may be times where that isn't true (i.e. the business may be setting up additional lines, etc.) but I still choose not to take any chances. I'm sure that as time goes on, 289 will become more commonplace, but at this point it sticks out like a sore thumb (for me at least).

[Gitzii888]

I did read the above stories before my appointment. I received a confirmation email the night before and crossing my fingers to have them show up at the door. I also emailed them 2 days before my appointment and still haven't heard from them. Of course, nobody shows, no phone calls, and no emails. Yes, I request a refund from dealfind immediately. I don't even care if they will show up, I will send them home. No matter how cheap it is, it is not a deal that I am expecting and will let others know how unprofessional they are. If it is a new business, I don't assume they will last long.

[bristie]

I did read the above stories before my appointment. I received a confirmation email the night before and crossing my fingers to have them show up at the door. I also emailed them 2 days before my appointment and still haven't heard from them. Of course, nobody shows, no phone calls, and no emails. Yes, I request a refund from dealfind immediately. I don't even care if they will show up, I will send them home. No matter how cheap it is, it is not a deal that I am expecting and will let others know how unprofessional they are. If it is a new business, I don't assume they will last long.

Hi,i am furious too,i will show up at theyre door tomorrow morning here in calgary,i have the same problems,calling them constantly even i called toronto,i did send them an e-mail saying if they don't contact me immediately i will call global news and get tony Tighe involved,this is not about the 35 bucks,but the waiting time,take time of from work,moved my whole house upside down for them so they can easy access everything,i am so soooooooooo mad and all the people they screwed over you wonder nowadays who to believe,then on top of it a show a very decent website and i have heard of them before i mean the name was familiar to me so i trusted this online crab sorry i just had it,thanks for putting this up Helene Kugler

[alexlane]

They are a scam - did not show up. Don't answer your call. Contact Deal Find for a refund now - they won't come.

[Bookpreviews]

this makes me want to not use any carpet cleaning services- guess I will just to the work myself and rent one of these machines.

I was looking for a "deal" sometime, but never know which company is good.

[Jorpho]

Anyone have success with any carpet cleaning comapny deal???Yes! A couple of months ago I used a voucher from Sky High Cleaning. As I vaguely recall, there were some very minor hiccups in the scheduling, but in the end then man came when he said he was going to come. I'm not sure if he did a good job or a bad job, as I have no basis from which to judge, but nothing was broken and no mess was made, and my carpet was suitably damp for the next couple of hours.

That's an Ottawa establishment, mind you.

[Bape_Lovers]

not sure if its the same company but i googled them and this is their site..and apparently they are located in richmond hill in Toronto

http://www.acesteamcleaning.com/

[RFDking]

They are a scam - did not show up. Don't answer your call. Contact Deal Find for a refund now - they won't come.

I got the following e-mail from Ace Steam Cleaning -----

Please be advised that the Dealfind and Ace Steam Cleaning are no longer doing business. We will not honor any vouchers from Dealfind. As per Dealfind's promise to its customers, a refund will be provided if you are dissatisfied with the product or service received. We have listed the deals identification number below:

111025-676729-003
$59 for a Professional Interior and Exterior Window Cleaning from Ace Steam Cleaning ($405 Value)

111018-676729-002
$35 for a Professional Steam Cleaning of Carpets and Floors for Your Entire Home from Ace Steam Cleaning (Up To $350 Value)

111006-676729-001
$35 for a Professional Steam Cleaning of Carpets and Floors for Your Entire Home from Ace Steam Cleaning (Up To $350 Value)


We are sending you this notification so if you have any concerns you may contact Dealfind. Please do so within 24 hours.
If you require the same product or service for the same cost, you can repurchase the same deal at by calling (403) 230-2239 or (647) 627 7717

Thank you for your help!

Dated: December 9, 2011

[Bookpreviews]

$35 for the whole house?
That just seems way too cheap and fishy.

doubt many would hire at the regular price after that.

[Ticco]

Well there you have it then - the reason they never showed up, is because they didn't want to honour the vouchers.

In their attempt to gain exposure via a loss-lead, they probably decided that it wasn't worth it to them and backed out of the deal - but by doing it in such a fashion they've ruined their credibility and image. This of course, will hurt them a lot more in the long-run than whatever financial loss they would've experienced by honouring all the coupons...

In a related experience but not quite so drastic - I have had a business ask me to cancel my team-buy coupon and they'd just offer me the same deal for $5 cheaper. The difference? I still save and they get to keep 100% of the purchase. If I use the coupon however, 50% of the cost goes to the deal site...so companies take a big hit when going through these sites.

[ronin1701]

In a related experience but not quite so drastic - I have had a business ask me to cancel my team-buy coupon and they'd just offer me the same deal for $5 cheaper. The difference? I still save and they get to keep 100% of the purchase. If I use the coupon however, 50% of the cost goes to the deal site...so companies take a big hit when going through these sites.

Hm, that's interesting.

How did they know how to contact you, or was this after you'd already contacted them to redeem the voucher?

Any luck in getting a refund from the deal site?

[emignott]

I have dealt with dealpeople... as a merchant... they push you to give this unbelievable deal... pressure sell you...
Then they sell hundreds maybe even 1000's

They tell you there is a non-redemption rate of 40%(LIES)


They give you no notice to when your ad will be run. (I had a days notice)

The amount of calls that come into your business is overwhelming, we had over 120 calls come in on the first day and 133 visit to our website along with about 40 emails asking questions.

we ran 3Bedrooms hall living dining and family room for $29.00 (AGAINST OUR BETTER JUDGEMENT)
of course with 2 weeks before Christmas.(AGAIN NOT OUR CHOICE)

we sold 217

I had to hire extra staff to handle the rush... all for $14.50 that's 50% OF THE $29

The customer pays the deal people right away, but the merchant gets paid in 3 stages

You are suppose to get a cheque for 33% 5 "BUSINESS"days after deal is closed.... as a merchant still waiting for mine... my deal closed dec 10th
you get 33% more 30 "BUSINESS"days later
and you get the last 33% 60"BUSINESS"days later...

BUSINESS DAY IS MON TO FRIDAY OMG!!!!!!!!!

You work and go out of pocket while they sit on your money

the truth is everytime a customer cancels the merchant saves money... because they are losing on every call


buyer beware and for merchants this is some expensive advertising

[ronin1701]

I have dealt with dealpeople... as a merchant... they push you to give this unbelievable deal... pressure sell you...

What sort of pressure? It's not as if they were holding your family hostage (just the family pet?).

Which deal site were you contracted with?

Who approached whom - did you call them first, or did they call you first?

[catwalk]

I have dealt with dealpeople... as a merchant... they push you to give this unbelievable deal... pressure sell you...
buyer beware and for merchants this is some expensive advertising
Seriously, boo fricking hoo.

5 minutes on Google will let you know how these things work, and if you give into pressure THAT easy you shouldn't be in business! ALL those bad things can be avoided by 1. going with a reputable company 2. ensuring it goes the way YOU want (limited # available, limited per person, etc).

No sympathy here for any business who give crap service but blame the group deal company. NONE.

[dealhunterca]

Seriously, boo fricking hoo.

5 minutes on Google will let you know how these things work, and if you give into pressure THAT easy you shouldn't be in business! ALL those bad things can be avoided by 1. going with a reputable company 2. ensuring it goes the way YOU want (limited # available, limited per person, etc).

No sympathy here for any business who give crap service but blame the group deal company. NONE.


First let me say: I too have NO SYMPATHY for poor service no matter what the reason.

I do have to say, however, that being on the business owners side of the fence (having dealt with RFD DotD, Buytopia and Steal The Deal) - they put incredibly pressure on the merchant to enter into bad deals. If you're a struggling business owner there is a certain allure to the mass influx of new business that can make a bad-on-paper move seem like a good idea.

Some of the myths that deal sites push:

20 to 40% non-redemption rates ("free money!")
50 - 60% RETURN customer rates (I think we all know that deal hunters rarely are keen on returning at full pop, especially for a service they wouldn't have ever tried before)


Buytopia even uses a used-car, bring in the manager approach. When the sales rep (I firmly believe they only have one, and I'm pretty sure he's actually working at a different office) feels he is close to a deal, he'll transfer you to the "VP of Sales" (one of the owners) and the dog & pony show starts all over again.

In no way am I defending business owners who fail to use logic on entering into these deals, just explaining how some of the less savvy ones wind up in them!

[emignott]

Seriously, boo fricking hoo.

5 minutes on Google will let you know how these things work, and if you give into pressure THAT easy you shouldn't be in business! ALL those bad things can be avoided by 1. going with a reputable company 2. ensuring it goes the way YOU want (limited # available, limited per person, etc).

No sympathy here for any business who give crap service but blame the group deal company. NONE.
you're a deal hunter I bet.... it works out well for you.

you are obviously not a sales person either or you would know all about pressure sales


I have no sympathy for cheap customers like you that get burnt from a deal find group buy, because you think $10 dollars can fly you from Toronto to Vancouver. I bet you would demand first class..lmao

If the deals are real good then there won't be a dealfindgruopbuyteambuywagjag etc it's the sales people job to make you give the best deal possible.
they email you a big contract and want you to read it and sign it right away... They pretty much tell you what deal you should run... you have no choice over the time frame.....they tell you when they are going to run it...

most of you think the merchant gets paid right away... we don't!!!!

Sell 850 vouchers as a small company that's a few years work..lol Tell me dealfind didn't realize that before they signed him up...

and yes I've been approached by group buys more than once......they called me...but why would that matter



PULEASE

[emignott]

First let me say: I too have NO SYMPATHY for poor service no matter what the reason.

I do have to say, however, that being on the business owners side of the fence (having dealt with RFD DotD, Buytopia and Steal The Deal) - they put incredibly pressure on the merchant to enter into bad deals. If you're a struggling business owner there is a certain allure to the mass influx of new business that can make a bad-on-paper move seem like a good idea.

Some of the myths that deal sites push:

20 to 40% non-redemption rates ("free money!")
50 - 60% RETURN customer rates (I think we all know that deal hunters rarely are keen on returning at full pop, especially for a service they wouldn't have ever tried before)


Buytopia even uses a used-car, bring in the manager approach. When the sales rep (I firmly believe they only have one, and I'm pretty sure he's actually working at a different office) feels he is close to a deal, he'll transfer you to the "VP of Sales" (one of the owners) and the dog & pony show starts all over again.

In no way am I defending business owners who fail to use logic on entering into these deals, just explaining how some of the less savvy ones wind up in them!

I bet you it's a one man show... and he didn't expect to sell 850 vouchers... it's not poor service on his part.... when people buy a voucher they want service now or close to now... the man was overwhelmed... did the dealfind group buy people check to see if he could handle the work??? I bet not

[ronin1701]

you're a deal hunter I bet.... it works out well for you.

-1

How long did it take you to figure out that this website is called RedFlagDeals?


and yes I've been approached by group buys more than once......they called me...but why would that matter.

'Cos you tell them to take a hike, that's why. If you approach them first, then they have the upper hand because they've got a solid lead and they know that you're interested and/or desperate. Otherwise you just hang up on that cold call.

[emignott]

-1

How long did it take you to figure out that this website is called RedFlagDeals?



'Cos you tell them to take a hike, that's why. If you approach them first, then they have the upper hand because they've got a solid lead and they know that you're interested and/or desperate. Otherwise you just hang up on that cold call.

-1
you don't have to be a deal hunter to be posting on redflagsdeal .... you're one of those guys who believes everything he reads...lol...

We are in a thread talking about Ace Steam Cleaning...and how you sheep bought 850 vouchers looking for a cheap deal

deal hunters are dense ...it sure shows...lol Pay the proper price and stop being so cheap...looking for top service and only willing to pay little or nothing


Next

[ronin1701]

you're one of those guys who believes everything he reads...lol...

Riiiiiight .... and that's why I spend so much time in this forum debunking various deals.


We are in a thread talking about Ace Steam Cleaning...and how you sheep bought 850 vouchers looking for a cheap deal

I didn't buy squat from them.


deal hunters are dense ...it sure shows...lol Pay the proper price and stop being so cheap...looking for top service and only willing to pay little or nothing

So for the record, which merchant are you, and please provide is a link to the deal that was run for your business? Maybe if you didn't think a group deal was the quick path to riches, then you wouldn't have run one in the first place.

Yes, some (many?) deal hunters are dense, but can we fault them for wanting to take advantage of deals that merchants such as yourself so stupidly allow to be offered? Who's the bigger fool? They're out dinner money. You're out of business.

[emignott]

If you run a business... how many customers is enough??? 100???? 1000??? 10000? you always need to bring in new customers my friend....

And as a merchant you have to spend and lose to get them....it's the same in every business..

Cars.... free oil changes for life
mobile phones.... free phone with 3 yr contract
pizza - buy one get one free
running shoes- buy one get half off the next

There is no quick path to riches... you just hope that the customers you get when you have a sale
are the same ones you get when you're back to regular price



I'm not worried, because we give great service, we can win customers one at a time.

I'm logged in through facebook... using my real name... unlike most of you... there is a face behind my post

[ronin1701]

I'm logged in through facebook... using my real name... unlike most of you... there is a face behind my post

Yeah, you should probably fix that.

BTW, I think I've found your deal:

http://www.dealfind.com/brampton/mrseamerthecarpetandupholsterycleaner/

[emignott]

even the same picture and wording as ACE....

I have people calling me to honour his vouchers...

Good I'm glad you found it....

[Biff88]

A little common sense folks...In a labour intensive activity such as carpet cleaning how can someone legitimately expect someone is going to clean a whole house for $35? is the guy going to drive for free and transport cleaning equipment for one hour to get to your house...and then provide cleaning fluid and work for 4 hours for a total of 35 bucks?
Shopping 101 states that if a deal is too good to be true...it usually is.

I find it hard to believe that anyone would think that they can get their carpets cleaned for peanuts.
Group Buy's do not work on anything labour intensive...no one is going to work for 5 dollars/hr....it only works on merchandise that is proven to have a high markup...period.

[emignott]

A little common sense folks...In a labour intensive activity such as carpet cleaning how can someone legitimately expect someone is going to clean a whole house for $35? is the guy going to drive for free and transport cleaning equipment for one hour to get to your house...and then provide cleaning fluid and work for 4 hours for a total of 35 bucks?
Shopping 101 states that if a deal is too good to be true...it usually is.

I find it hard to believe that anyone would think that they can get their carpets cleaned for peanuts.
Group Buy's do not work on anything labour intensive...no one is going to work for 5 dollars/hr....it only works on merchandise that is proven to have a high markup...period.lol You mean 17.50... everyone forget deal finds takes half! I'm sure they never saw a dime of that money... one or two complaints and dealfind delays paying the merchant. I bet most people won't even bother getting the refund... So for the bad service dealfind will pocket 15-29k....for what??? bandwidth??? 40% non redemption is nice when your the deal site

[Cas77]

-1
you don't have to be a deal hunter to be posting on redflagsdeal .... you're one of those guys who believes everything he reads...lol...

Apparently you're one of them too seeing as you signed a ridiculous contract anyone with a pair of neurons would've run away from.




deal hunters are dense ...it sure shows...lol Pay the proper price and stop being so cheap...looking for top service and only willing to pay little or nothing

some businesses are badly run ..it sure shows...lol Learn to read contracts and stop being so gullible...looking to offer services to get paid little or nothing


I can't for the life of me see how a high pressure salesperson can convince a successful (and I use the term loosely in this context) businessperson to work 4 hours for $17.50. You don't have to be a mathematician to run those numbers in your head and in a matter of a few seconds figure out the proposition is absolutely ridiculous and unsustainable. Furthermore you claim they told you there is a non-redemption rate of 40%. Who cares if that's a lie or not, a 40% non redemption just means you're working for $31.50 instead of $17.50. How hard is this to understand that even with this 40% you're working for under minimum wage not including transportation costs?

Instead of blaming deal hunters have a long look at yourself in the mirror and stop blaming the world for your stupid decisions. I know personal accountability is not in vogue right now in the 21st century...but suck it up buttercup.

EDIT: I hope you also know you're not in the oil change business where people go see you 4 times/year. I don't remember nor do I care who cleaned my carpets last time...and next time I'll call a few places for a deal. There is very little to no loyalty in your business period.

[deals]

When you signed up your company for this group deal, how many deals did you think you would sell (ie the number sold, not including non redemption)?

Were you expecting to at least break even or were you willing to take a loss and plan to make it up with repeat business.

[emignott]

You don't sign up with break even in mind....you sign up to reach new customers...
Customers that will love your service and clean with you again. Really it's a great service.

It gets you to qualified leads that want your business

and yes you only get 50% of the total but as we all know there is going
to be some upselling which is 100% yours.

@CASS77 "I hope you also know you're not in the oil change business where people go see you 4 times/year. I don't remember nor do I care who cleaned my carpets last time...and next time I'll call a few places for a deal. There is very little to no loyalty in your business period." Buddy you know eventually your luck is going to run out....

I'm not from Ace Steam Cleaning..

but the point i'm trying to make is..... the impossible price sells

If you haven't been there and done it...like most of you consumers... selling 850 vouchers in 5 days is incredible, but being realistic, you would have to have
a very powerful group of people working with you.. to be able to answer the phone....give answers to the customers questions...reply to e-mails and set up appointments.

Group buy wag deal find jag people should qualify your business first to make sure you can handle it....before they run your ad
this would save a lot of headaches for everyone..... but they DON'T... because the consumers blame the merchant not the group buy people.

if you don't agree with the above statement post why?

you people sound angry....lol

[deals]

You don't sign up with break even in mind....you sign up to reach new customers...
Customers that will love your service and clean with you again. Really it's a great service.

It gets you to qualified leads that want your business



Are you keeping track of who bought the group deal vouchers to see if they come back in the future? I wonder how many will be repeat customers.

My feeling is that a good percentage of people who buy these group deals will simply look for another one of these deals next time they need such a service again.

[emignott]

Are you keeping track of who bought the group deal vouchers to see if they come back in the future? I wonder how many will be repeat customers.

My feeling is that a good percentage of people who buy these group deals will simply look for another one of these deals next time they need such a service again.
you are totally right... but some will become good customers even if you just get a few out of hundreds.

You know the difference between bad and good service no matter what price you pay... not all services are created equal...

It's impossible to price shop when it comes to a service... but some do..

ie... mr/mrs customer... calls a service

Joe does an excellent job for $29 from deal find....regular price $300.... mark does a crappy job for $29.... bill horrible job for $29.... it gets to the point

where the customer bites the bullet and calls Joe for full price.

People will always look for a cheaper price...but quality of work will always bring them back to Joe.


@deals Of course any successful business has a database for it's customers.... with reports that can tell you their shoe size...lol

[deals]

@ emignott

Take a look at this thread that I started

http://forums.redflagdeals.com/question-those-who-bought-group-deal-voucher-1121101/

[lilnymphie]

-1
you don't have to be a deal hunter to be posting on redflagsdeal .... you're one of those guys who believes everything he reads...lol...

We are in a thread talking about Ace Steam Cleaning...and how you sheep bought 850 vouchers looking for a cheap deal

deal hunters are dense ...it sure shows...lol Pay the proper price and stop being so cheap...looking for top service and only willing to pay little or nothing


Next

The person who sounds the angriest (besides the OP and others complaining) is you! Other posters have stated they didn't even purchase the deal, why would they be angry? Also, you're calling deal hunters 'cheap', 'sheep', and 'dense', yet you held one of these deals, so you're calling your customers names essentially. So what if you offer good service, you have a crappy attitude. I hope your customers find these posts on here.

[emignott]

The person who sounds the angriest (besides the OP and others complaining) is you! Other posters have stated they didn't even purchase the deal, why would they be angry? Also, you're calling deal hunters 'cheap', 'sheep', and 'dense', yet you held one of these deals, so you're calling your customers names essentially. So what if you offer good service, you have a crappy attitude. I hope your customers find these posts on here.That was directed to that specific poster... I was just trying to prove a point.... I have posted about the good and bad... but I noticed you only chose this post. We can all talk when where are behind our keyboard and computer screen. I'm straight up....not hiding behind my anonymity of a screen name. What I speak is the truth.

The truth hurts doesn't it.

I'm sorry if I hurt your feelings. :( lol

you bought a voucher from ace didn't ya...lol

[lilnymphie]

That was directed to that specific poster... I was just trying to prove a point.... I have posted about the good and bad... but I noticed you only chose this post. We can all talk when where are behind our keyboard and computer screen. I'm straight up....not hiding behind my anonymity of a screen name. What I speak is the truth.

The truth hurts doesn't it.

I'm sorry if I hurt your feelings. :( lol

you bought a voucher from ace didn't ya...lol

Nope, I didn't buy any vouchers, and nope you didn't hurt my feelings. I'm merely pointing out that you are, through your posts, trying to mock and ridicule when you're really the one that's bitter. You repeatedly laugh and imply that you're above it all while implying that others are hurt, been taken advantage of, or plain stupid. So your 'truth' is that your customers are sheep and cheap? Nice. I'm glad I'm not your customer. Oops, sorry to point out the truth.

[emignott]

Nope, I didn't buy any vouchers, and nope you didn't hurt my feelings. I'm merely pointing out that you are, through your posts, trying to mock and ridicule when you're really the one that's bitter. You repeatedly laugh and imply that you're above it all while implying that others are hurt, been taken advantage of, or plain stupid. So your 'truth' is that your customers are sheep and cheap? Nice. I'm glad I'm not your customer. Oops, sorry to point out the truth.you still haven't answered my question from the final post... if you are going to make a point might as well make your point on the whole thing.

maybe I have to repeat the question just for you.

Group buy wag deal find jag people should qualify your business first to make sure you can handle it....before they run your ad
this would save a lot of headaches for everyone..... but they DON'T... because the consumers blame the merchant not the group buy people.

if you don't agree with the above statement post why?

I personally believe at this age in being brutally honest in everything I do...... people might not like you for it, but they will respect your opinion.

Just like American Idol.... Paula was always so positive with everyone...Randy was real... Simon was brutally honest... but getting the praise from Simon Cowell ment the world.


lilnymphie I'm sorry that you don't want to be my customer.....but the truth is you can't win everyone over. c'est la vive

btw answer the question if you can :)

[lilnymphie]

Well I don't know why you feel the need to add "maybe I have to repeat the question just for you", but I suppose it's another instance of you trying to act superior. Firstly, the question was not directed at me; secondly, it wasn't your final post; thirdly, it's "C'est la VIE"; and fourthly, I believe a lot of customers DO blame the group merchant in addition to the end retailer. I don't think anyone would say the group merchants are entirely blameless, I think they are trying to say the end merchant is as well.

I think in a world of capitalism and consumerism, everyone is eager to make money and save money. You are on a forum of like minded people who are trying to save money. By calling people who buy group deals sheep and cheap, you belittle your customers, you belittle your own business tactic since you yourself ran such a deal. And I think as a business owner, calling their own customers names, and repeatedly saying you're just telling the truth when you demean them, is plain bad business sense. No wonder you have to resort to creating an account just to belittle people on a forum.

[emignott]

Well I don't know why you feel the need to add "maybe I have to repeat the question just for you", but I suppose it's another instance of you trying to act superior. Firstly, the question was not directed at me; secondly, it wasn't your final post; thirdly, it's "C'est la VIE"; and fourthly, I believe a lot of customers DO blame the group merchant in addition to the end retailer. I don't think anyone would say the group merchants are entirely blameless, I think they are trying to say the end merchant is as well.

I think in a world of capitalism and consumerism, everyone is eager to make money and save money. You are on a forum of like minded people who are trying to save money. By calling people who buy group deals sheep and cheap, you belittle your customers, you belittle your own business tactic since you yourself ran such a deal. And I think as a business owner, calling their own customers names, and repeatedly saying you're just telling the truth when you demean them, is plain bad business sense. No wonder you have to resort to creating an account just to belittle people on a forum. lilnymphie... This is forum chat... it's hard not to come off as arrogant and condescending. You , we or all of us need to do our homework before purchasing a group buy or it ends up like Ace Steam cleaning. I'm sorry I come off as an arse to you, but it's all in your personal interpretation.

the question was an open question to everyone.... you posted on the tread, you could have answered...

I only told a story of what happened to me.... I was met with the response that I was stupid for signing such a deal... and there was no sympathy for bad service.

If merchants don't sign up for these "stupid" deals how will you deal hunters get the benefit from them??

lilnymphie your dislike for me has clouded your view on the issue.

[Cas77]

-1
you don't have to be a deal hunter to be posting on redflagsdeal .... you're one of those guys who believes everything he reads...lol...

We are in a thread talking about Ace Steam Cleaning...and how you sheep bought 850 vouchers looking for a cheap deal

deal hunters are dense ...it sure shows...lol Pay the proper price and stop being so cheap...looking for top service and only willing to pay little or nothing


Next


lilnymphie... This is forum chat... it's hard not to come off as arrogant and condescending.

Really? 496,464 people are doing a decent job of not being douches and breaking forum rules for the most part. So you're taking back the personal attack on the community as a whole?


You , we or all of us need to do our homework before purchasing a group buy or it ends up like Ace Steam cleaning. I'm sorry I come off as an arse to you, but it's all in your personal interpretation.

No no, don't discriminate...you come off as an arse to EVERYONE in this thread not just lilnymphie.


lilnymphie your dislike for me has clouded your view on the issue.

emognott your dislike of us deal hunters has clouded your view on us. Perhaps this relationship is not going to work out. I mean we have different opinions and views...it's not you it's us I swear. :facepalm: Perhaps this is not a good place for you. There are plenty of other online forums not catering to deal hunters, and some might even share your hate of those looking to save a few hard earned bucks.

[emignott]

Really? 496,464 people are doing a decent job of not being douches and breaking forum rules for the most part. So you're taking back the personal attack on the community as a whole?



No no, don't discriminate...you come off as an arse to EVERYONE in this thread not just lilnymphie.



emognott your dislike of us deal hunters has clouded your view on us. Perhaps this relationship is not going to work out. I mean we have different opinions and views...it's not you it's us I swear. :facepalm: Perhaps this is not a good place for you. There are plenty of other online forums not catering to deal hunters, and some might even share your hate of those looking to save a few hard earned bucks.again cas77 I notice that you where selective in the post you choose to quote. I guess you would make a great news editor...just use what content you need to prove your point. It's useless talking to people who want to take things out of context and totally twist things to make their point work. If telling the truth is being an arse, sign me up to the arse club. You people are unwilling to see both sides of the coin. Continue to close your eyes to the whole story. If jumping from voucher to voucher is the only way you live Shame on you.

[jdmhfx]

emignott,

Thank you for your perspective from a business owner point of view.

How much do you expect you are going to "lose" out of this deal? And for the amount you expect to "lose", would that amount have been better spent on something like a newspaper, larger yellow pages ad, mail drop, etc? The reason I put "lose" in quotation marks is I am wondering if you see it as a loss or a marketing cost? If you see it as a marketing cost, was it more or less valuable than other forms of marketing?

[Insider]

Group buy wag deal find jag people should qualify your business first to make sure you can handle it....before they run your ad
this would save a lot of headaches for everyone..... but they DON'T... because the consumers blame the merchant not the group buy people.

if you don't agree with the above statement post why?





why should they be concerned with this detail? they're #1 top priority is making money off you (the business) and the consumer.

don't opt into their contract if YOU know YOU won't be able to provide the services. you're aware of the risks as a business owner, take the precautions even if that means not entering into the deal.

you sound like a typical first poster RFDer, blaming everyone but yourself.

ps. you're doing your company a great injustice by belittling the people of RFD. this site and the people who post here (who complain often - yes) but are surprisingly more powerful than you seem to realize.

[ronin1701]

why should they be concerned with this detail? they're #1 top priority is making money off you (the business) and the consumer.

don't opt into their contract if YOU know YOU won't be able to provide the services. you're aware of the risks as a business owner, take the precautions even if that means not entering into the deal.

you sound like a typical first poster RFDer, blaming everyone but yourself.

ps. you're doing your company a great injustice by belittling the people of RFD. this site and the people who post here (who complain often - yes) but are surprisingly more powerful than you seem to realize.

IMO, both the deal site AND the merchant have a responsibility here. Yes, any for-profit enterprise has making money as its number one priority, but any reputable and responsible one will also look out for its customers. And it's in this area that the deal sites are in general a massive FAIL.

The entire group buy industry is reputational in nature, as they don't sell any product or service that can guarantee annuity business. Unfortunately there are plenty of people out there who blindly purchase into group deals based purely on perception of value, instead of doing any homework or at the very least a smell test.

One of these days, the group buy industry is going to run a deal so bad (as if The Butchers wasn't enough ....) that it turns enough consumers off the industry that it finally implodes. When the dust settles, the only one(s) left standing are those with either enough cash capital, or enough reputational capital. Or worse yet, the government will actually step in and legislate something.

What's more, even with hold-backs on payments to the merchants, you've still got the potential to lose money if a deal goes pear-shaped (think about the situation WebPiggy is in, in the aftermath of The Butchers). And I'm sure that DealFind's $31million VC investors will be mightily unimpressed if most of their money get squandered on refunds. And every refund or complaint you're dealing with is just more cost from a back-office administrative standpoint.

Doing proper due diligence before posting a deal just makes good business sense on so many levels.

[Insider]

but any reputable and responsible one will also look out for its customers. And it's in this area that the deal sites are in general a massive FAIL.



good point. didn't cross my mind.

[Whypayretail]

I am really wishing I could have read this thread (well the relevant portions of it anyways) before purchasing my voucher through Teambuy. I have already contacted Ace and let them no one that my 11:30-1:30 appointment was a no show, they replyed by giving e a number to call, which was for Zeneba esthietics (another company not honoring thier vouchers from what I hear) and of course no answer. I am what some of you like to call a "deal chaser" it doesn't make sense to pay full price for anything when you don't have to. I am currently using a 1 year unlimited IPL facial voucher BUT I pay full price for a peel and a microdermabrasion before my IPL once a month. I am half way through using 6 laser treatments BUT I have purchased over $300 inskin care form the salon aswell. Using vouchers doesn't make me cheap because I also tip everytime. I actually bundled my 3 year old up this morning so i could grab cash from the bank this morning for the cleaner I was expecting. The points I am trying to get at right now is even though some people purchase vouchers because they are "cheap" (which I call being smart with money because everything these days seem overpriced anyways) deals are attractive and it doesn't make sense not to be lured in. As a business I feel that you should consider the increase of business before a deal is started and put a cap on how many vouchers are sold. I have seen these deals before ei. unlimited snow removal for the winter. I feel that if you are going to sell vouchers and make people book appointments 3 months in advance you should at least show up. I would have rather just contacted some one and had them come before Christmas which is actually what I wanted in the first place. Instead I purchased what I thought was an amazing deal, took the day off work and am now sitting here venting at home. Ace Steam cleaning should be ashamed of themselves and I feel sorry for any other consumer that is going through the same thing. I will obviously be asking for a refund for my voucher but have also lost a full days work because of it (even though a day at home with my son on a cold day is a welcome break). It is unfortunate for Ace though because I have 2 dogs, a 3 year old and a above average obsession with a clean house.

[emignott]

one thing I did learn is that these sites are not as powerful as they think they are..... I two wish I had found this forum, would have saved me a lot of headaches. it's too bad that we only hear about the bad service, and nothing about good service.