[Merged] Hot deal for Rogers Wireless Customers

[240sxer]

My retention plan with Telus:

350 minutes + Unlimited Browsing/IM/Email
Unlimited local incoming minutes
Unlimited local nights and weekends
FREE 100 long distance minutes
FREE Fun bundle (caller id + 100 text messages)
FREE Voicemail, Call waiting and conference calling
Roadside Assistance (5 Calls)
~ All for $55 ($70 after taxes/fees)

Lets see if Rogers can even come close! :P

[HBP]

My retention plan with Telus:

350 minutes + Unlimited Browsing/IM/Email
Unlimited local incoming minutes
Unlimited local nights and weekends
FREE 100 long distance minutes
FREE Fun bundle (caller id + 100 text messages)
FREE Voicemail, Call waiting and conference calling
Roadside Assistance (5 Calls)
~ All for $55 ($70 after taxes/fees)

Lets see if Rogers can even come close! :P

Yeah, and they will beat it... by a lot.

[ProfessorChaos]

Yeah, and they will beat it... by a lot.

ummm how can he get retentions if he is not a current rogers customer....

[2slow]

Do you get a new phone? Or, you can just use your existing Fido phone? Is your Fido phone locked?

I have an unlocked phone so I just had to add a new SIM card with the ported number from Fido.

[utopianbl]

Alright folks please help.

I've been rogers for 26 months. 2 months back my contract expired and I am on a month to month.

I called them today and was told that to get the new IPHONE I would have to pay 350 for the 8 GIG version. I thought this was ridiculous. I wanted to confirm whether this is true. Their reason was

a) I am a present customer
b) my account didn't generate enough revenue because I was on a Corporate plan.

Is this something that is common? Any way to get round this?

Thanks

[thornx]

thanks to this forum, and everyone here i ended up with this plan (not the best, but WAY better than what I was paying):

100 DT + 50 Bonus
1000 Eve/WE@6pm
100 CAN LD
Unl. Local Incoming
500 txt
VM

after SAF+911+tax and a bunch of credits, total cost is $30.33
(At the time of my negotiations, I still had 1 year left on my contract!)

My girlfriend has been trying to get something similar. She has been a Rogers customer for much longer than me (4 years!) and her contract expired many months ago, so she doesn't have the $400 ECF (which I had at the time of my negotiations). After 3 calls they won't even come close to my plan!

So finally I call this morning, on her behalf, and ask for something similar to my plan. The Customer Relations Person looks at my plan and tells me this: "you have too many credits. you shouldn't have all of these. i'm leaving your account alone, but i will warn you; our finance department does random plan assessments and when they see your plan they will remove some of your credits." !

Can they do that?
Are the "good" people in the Retention Department given the power to do "whatever it takes" to keep the customer locked into a contract? So the happy customer says "thats a great plan. thank you. i WILL sign up with you for another 3 years" then a few months later the "evil" Finance Department feels that the credits issued by the Retention Department are losing them revenue, so they have them removed. The once happy customer is now locked in to another overpriced plan for the remainder of the contract. Or pays $400 to get out of it?!

I was told however, that the finance department isn't completely evil. They will give me notice before removing the credits!

Oh, and after call #4, they still won't give my girlfriend anything close to my plan (or any plan listed on this forum for that matter!)

(Sorry for the long post)

Cheers!

[Shoryuken]

has anyone out there been able to get both unlimited incoming and unlimited network calling?

R2R seems to be easy to get, but seems that the network calling is a tough one.

[Haris]

My retention plan with Telus:

350 minutes + Unlimited Browsing/IM/Email
Unlimited local incoming minutes
Unlimited local nights and weekends
FREE 100 long distance minutes
FREE Fun bundle (caller id + 100 text messages)
FREE Voicemail, Call waiting and conference calling
Roadside Assistance (5 Calls)
~ All for $55 ($70 after taxes/fees)

Lets see if Rogers can even come close! :P

I believe my plan beat that...

250 daytime minutes
billing by the second
caller ID
voicemail
1000 LD minutes
500 sms/ 50 mms
Unlimited rogers to rogers
Unlimited Incoming
6GB data

for $47.46 after taxes... in fact it f***s ur plan twice sideways and through the rear end.. and it's GSM!!!

[Agent_DESI]

guys give me a number i can reach them at from non rogers phone

i am gonna try my luck today

*hoping for a N95 for $99 and also a better monthly plan

any tips on how to achieve that would be helpful

[utopianbl]

if I were to cancel my account today - can I call back and un cancel it till the billing end of cycle?

[whabs]

if I were to cancel my account today - can I call back and un cancel it till the billing end of cycle?

Yes

[bwrocks]

I believe my plan beat that...

250 daytime minutes
billing by the second
caller ID
voicemail
1000 LD minutes
500 sms/ 50 mms
Unlimited rogers to rogers
Unlimited Incoming
6GB data

for $47.46 after taxes... in fact it f***s ur plan twice sideways and through the rear end.. and it's GSM!!!

You got all that for $47 and change?

Sorry to be a skeptic but I'd like to see some confirmation of that.

[utopianbl]

Yes

is there a fee that is levied.

[whabs]

is there a fee that is levied.

No fees :)

[joem]

After I posted I phoned Rogers threatened to cancel they forwarded me to retentions dept. I got a plan thats 28.45 before saf and tax. Still saves me roughly 10 a month..

I get 250 minutes + evenings (after 8) and weekends free.
Caller ID, Voicemail and 125 free out going txts.

Afterward's I got the iPhone 16gb black. 3 -5 business days for delivery. The guy I talked to in retentions said that there was no way to block the data. I was about to tell him that he was wrong but I didn't want to be an *******.. When I get the phone I'll just go to my local rogers store (or phone) and get data turned off..

It's a good thing the phone will be on my next bill. :) thanks for all your replies..

[utopianbl]

No fees :)

I called them up and they said they'd let the phone go for 285 instead of 350 for 8 Gig. *Because I am not enough value to them and how apple control their sale plans*. But when I called back to confirm they said no to the 285 going back on their word and stated the CSR didn't record the discounted price. I was furious and the manager basically said if its not record I'm lying.

I had on my part confirmed the CSR to write this information on the log before letting me proceed onwards. This is extremely frustrating and am probably looking to cancel my phone and see if they follow up with something better.

Urghh i hate rogers.

[Importspeed]

I believe my plan beat that...

250 daytime minutes
billing by the second
caller ID
voicemail
1000 LD minutes
500 sms/ 50 mms
Unlimited rogers to rogers
Unlimited Incoming
6GB data

for $47.46 after taxes... in fact it f***s ur plan twice sideways and through the rear end.. and it's GSM!!!


You got all that for $47 and change?

Sorry to be a skeptic but I'd like to see some confirmation of that.

Yes I would like to see some confirm on this. That's ridiculous if you got that. You must have someone that loves you at Rogers.

[Kaitlyn]

I believe my plan beat that...

250 daytime minutes
billing by the second
caller ID
voicemail
1000 LD minutes
500 sms/ 50 mms
Unlimited rogers to rogers
Unlimited Incoming
6GB data

for $47.46 after taxes... in fact it f***s ur plan twice sideways and through the rear end.. and it's GSM!!!

that wold have to be, at best:

250 daytime minutes (starting when? - $20
billing by the second - maybe included? or is this a fee?
caller ID - prob credited
voicemail - prob credited
1000 LD minutes - $10
500 sms/ 50 mms - $5
Unlimited rogers to rogers - prob credited
Unlimited Incoming - prob credited
6GB data - $30

$20 + 10 + 5 + 30 = $65

Maximum credit of $20 ($20 base plan)
$65 - $20 = $45

well that's $45 before an extra fees or taxes. Am I missing something? Explain yourself! :)

[bigasif]

I believe my plan beat that...

250 daytime minutes
billing by the second
caller ID
voicemail
1000 LD minutes
500 sms/ 50 mms
Unlimited rogers to rogers
Unlimited Incoming
6GB data

for $47.46 after taxes... in fact it f***s ur plan twice sideways and through the rear end.. and it's GSM!!!

HOLY.

[flexwong]

I believe my plan beat that...

250 daytime minutes
billing by the second
caller ID
voicemail
1000 LD minutes
500 sms/ 50 mms
Unlimited rogers to rogers
Unlimited Incoming
6GB data

for $47.46 after taxes... in fact it f***s ur plan twice sideways and through the rear end.. and it's GSM!!!

im gonna call bs on that like other people. 6gb of data is 30 and the reps have been instructed not to credit it afaik. so unless you and ted rogers have a thing going on, this sounds too good to be true.

post a screenshot of your bill to shut up all of us doubters.:D

[JL2002]

no one is getting any credits on the 6gb plan? ....planning to get it for the n95 or should i wait for the Bold to come out????

[PrimaryTech]

im gonna call bs on that like other people. 6gb of data is 30 and the reps have been instructed not to credit it afaik. so unless you and ted rogers have a thing going on, this sounds too good to be true.

post a screenshot of your bill to shut up all of us doubters.:D

+1. I'm extremely jealous if its true. For the record you could get 6gb for less than $30, however the rest of the stuff he already has it would be tough to get a discount on. That's why I'm calling it a bluff :)

[Kaitlyn]

no one is getting any credits on the 6gb plan? ....planning to get it for the n95 or should i wait for the Bold to come out????

I do not believe there is any "data credit", people are just getting some form a credit against their monthly bill.

Could say its $10 off your $30 voice plan or $10 off your $30 data... in the end, no difference

[bigasif]

im gonna call bs on that like other people. 6gb of data is 30 and the reps have been instructed not to credit it afaik. so unless you and ted rogers have a thing going on, this sounds too good to be true.

post a screenshot of your bill to shut up all of us doubters.:D

Well people have gotten the 6gb plan discounted, when they added it when it was first introduced. But recently, it's been impossible for people to get credits, since it seems like all the reps have been specifically told to stop giving credits on it. Also, some say that if you were credited when you agreed to the 6gb plan, you may have your credits removed soon, so those lucky people may be SOL then.

[ck25]

My new plans:

Plan 1:

$23 (voice) + 25 (data) + 1 (visual VM) + 6.95 + 0.50 + tax = $63.22

* 250 daytime minutes
* Unlimited after 6pm and weekends
* Unlimited Incoming Call
* Unlimited text messaging
* 100 minutes Long Distance
* Rogers to Rogers/Fido
* Call Display
* Visual Voice Mail
* Who Called
* 6GB Data Plan

Plan 2:

$18 (voice) + 25 (data) + 1 (visual VM) + 6.95 + 0.50 + tax = $57.62

* 250 daytime minutes
* Unlimited after 6pm and weekends
* Unlimited Incoming Call
* 500 text messaging
* 100 minutes Long Distance
* Rogers to Rogers/Fido
* Call Display
* Visual Voice Mail
* Who Called
* 6GB Data Plan

I think my Plan 2 is pretty much the same as Haris except I got Who Called, visual VM instead of just VM, and unlimited after 6pm.

As for the phones, it's $320 for the 16G iPhone without any admin fee. I got a $12 one time credit going 3G.

[mattzeiler]

Hello everyone,

I've been on pay as you go for the last 3 years with Rogers paying an auto-topup of $20/month, with additional top ups of $20 probably 6 times a year. So that's about $30/month on average. I'm wondering if I'll be able to call in an get a contract through retentions like some of the ones posted here?

Has anyone else moved from pay as you go and got a sweet deal with a new contract? Thanks in advance.

[black_prelude]

getting a pretty good plan...

250 + 25 daytime mins
unlimited E&W at 6pm
100LD mins
$15 value pack (CID, VM, 125 texts, unlimited mobile browsing, etc)
Rogers to Rogers

$25 + 6.95 + 0.50 = 32.45 before tax!

PLUS... N95 for $99!!! just waiting for it to re-stock. retentions rep is supposed to call me once it's available. she was the best rep that i have ever spoken to... so friendly and gave me whatever i wanted without a fight!

[andyg35]

Just got off the phone with retentions and explained to them my situation/what I wanted and they gave me this

200 weekday mins
unlimited after 6pm/weekends
voicemail
caller id
SAF credit for 1yr

= $18 + tax + 911 -15% better choice bundles discount
= < $20

Next step is to get the iphone 16gb for $299..... :)

[Haris]

all right to people who called BS on my plan.. i'll tell you how i got it and post a scan of my bill when i get it. It starts august 10 ( my new plan) because of my billing date. To not confuse data and voice.. the guy put them on from my billing date. I have cable tv, internet, and 2 home phone lines for over 30 years...

My old plan was as follows:

$25
250 daytime minutes
Unlimited evenings and weekends 6pm
Unlimited incoming
unlimited rogers to rogers
1000 LD minutes
500 sms/ 50 mms
Caller ID
Voicemail
and then a 15% bundle discount

I then got the federal government corporate plan that is:
$23 for 225 daytime minutes billing by the second and evenings and weekends from 6pm and includes caller id and voicemail

Then i still retained all my other credits so i still kept rogers to rogers, incoming, 1000LD and 500 sms/50 mms

Upto now, there is no incentive for me to renew as the corporate plan can be had month to month, and my credits were valid till 2009 except for incoming (that is 2010). So i called the "more than one" retentions and told them that telus had $15 for unlimited data ( ******** obviously) and then the DATA retention rep offered me $20 for the 6GB data to which i was agreeing upon, until i told him my co-workers were getting $15 credit, to which he replied "well I can make an exception for you" and offered it for $15 dollars/ month for 3 years provided i renew DATA AND VOICE for 3 years. I agreed to that. Corporate lans apparently they make changes to corporate plans on the 1st so he will add the corporate plan to my account on August 1st, and the 3 year data will take effect august 10 when my Personal email for blackberry expires...

I'll scan my bill or i'll sign up for online and copy paste that manage my services option...

Keep in mind that $47.46 is after the 15% bundle discount..

otherwise it's $23 + $15 for data

[EbonyRose]

all right to people who called BS on my plan.. i'll tell you how i got it and post a scan of my bill when i get it. It starts august 10 ( my new plan) because of my billing date. To not confuse data and voice.. the guy put them on from my billing date. I have cable tv, internet, and 2 home phone lines for over 30 years...

My old plan was as follows:

$25
250 daytime minutes
Unlimited evenings and weekends 6pm
Unlimited incoming
unlimited rogers to rogers
1000 LD minutes
500 sms/ 50 mms
Caller ID
Voicemail
and then a 15% bundle discount

I then got the federal government corporate plan that is:
$23 for 225 daytime minutes billing by the second and evenings and weekends from 6pm and includes caller id and voicemail

Then i still retained all my other credits so i still kept rogers to rogers, incoming, 1000LD and 500 sms/50 mms

Upto now, there is no incentive for me to renew as the corporate plan can be had month to month, and my credits were valid till 2009 except for incoming (that is 2010). So i called the "more than one" retentions and told them that telus had $15 for unlimited data ( ******** obviously) and then the DATA retention rep offered me $20 for the 6GB data to which i was agreeing upon, until i told him my co-workers were getting $15 credit, to which he replied "well I can make an exception for you" and offered it for $15 dollars/ month for 3 years provided i renew DATA AND VOICE for 3 years. I agreed to that. Corporate lans apparently they make changes to corporate plans on the 1st so he will add the corporate plan to my account on August 1st, and the 3 year data will take effect august 10 when my Personal email for blackberry expires...

I'll scan my bill or i'll sign up for online and copy paste that manage my services option...

Keep in mind that $47.46 is after the 15% bundle discount..

otherwise it's $23 + $15 for data


DAM! That's one insane deal! You make me hate Rogers even more now . . .

[ahsm]

This is what I have:

300 Minutes daytime
Unlimited evenings&weekends at 5pm
Unlimited weekends
500 txt msgs
Call display
Voicemail
1000 canadian long distance minutes
Unlimited network calling
Unlimited incoming
$36.45 + tax (SAF and all those other BS charges already included) = $41.18

oh..and I got the SE K850 for $8 from Rogers...haha

[Kurosaki-Ichigo]

This is what I have:

300 Minutes daytime
Unlimited evenings&weekends at 5pm
Unlimited weekends
500 txt msgs
Call display
Voicemail
1000 canadian long distance minutes
Unlimited network calling
Unlimited incoming
$36.45 + tax (SAF and all those other BS charges already included) = $41.18

oh..and I got the SE K850 for $8 from Rogers...haha


eh? how?

[ms1031]

I would also like to know how u got the K850 for $8!! Interested in getting one for my parent as he's looking for a HUP.

[Agent_DESI]

ok i got $10 off my regular phone plan for the next 10 months

and a N95 for $199 when it comes in stock

so basically N95 on a new 3 years plan for $99

good deal?

Phone plan is

250 anytime minutes
R2R calling
Call Display
UL Eve/Weekend starting at 6pm

$14 first 10 months

and

$25.37 there after


i asked for the i phone and they told me that i can get an iphone upgrade in december because i just did a Hardware upgrade 6 months ago

is this true?

[EbonyRose]

Okay, so I just got off the phone with Rogers. The N95 is still OOS, however, the stupid rep I talked to last time noted my account wrong, or something I'm not sure. But I was offered the phone for $199, plus a 4 month credit of my wireless charges ($25/month), so that would bring the phone down to $99. I just called back and they guy on the phone said the note only said $199 AFTER the $100 credit. I was like, that's not what the rep said, and the guy told me he could only honour what was written down. He said he also checked the FS website and the phone is no longer going for $99 there. Now, he written down that he told me it was $199 after the credit. I don't know what I can do now! Rogers is seriously pissing me off!

[shwinn]

This is what I have:

300 Minutes daytime
Unlimited evenings&weekends at 5pm
Unlimited weekends
500 txt msgs
Call display
Voicemail
1000 canadian long distance minutes
Unlimited network calling
Unlimited incoming
$36.45 + tax (SAF and all those other BS charges already included) = $41.18

oh..and I got the SE K850 for $8 from Rogers...haha

I highly doubt that its network calling and not rogers to rogers. You should verify your plan.

[ProfessorChaos]

Okay, so I just got off the phone with Rogers. The N95 is still OOS, however, the stupid rep I talked to last time noted my account wrong, or something I'm not sure. But I was offered the phone for $199, plus a 4 month credit of my wireless charges ($25/month), so that would bring the phone down to $99. I just called back and they guy on the phone said the note only said $199 AFTER the $100 credit. I was like, that's not what the rep said, and the guy told me he could only honour what was written down. He said he also checked the FS website and the phone is no longer going for $99 there. Now, he written down that he told me it was $199 after the credit. I don't know what I can do now! Rogers is seriously pissing me off!

Welcome to Rogers great customer service. Say one thing and do another.

[tnguyenviet]

How do I get a hold of the "retention" line? I only have the customer service number. Can anyone supply the number and kindly suggest how I should start off the conversation ? I am wanting to get a better price and a better plan than my current one.

Thanks.

[EbonyRose]

How do I get a hold of the "retention" line? I only have the customer service number. Can anyone supply the number and kindly suggest how I should start off the conversation ? I am wanting to get a better price and a better plan than my current one.

Thanks.

Dial *611 and say "Cancel my phone" and you'll get sent to retentions, or as they call it "Customer Relations". I can't really help you anymore than that without you telling us what kind of plan you want, how long you were with Rogers, are you on contract, etc. etc.

[arias86]

just called in and the lady told me i would have to wait until my plan expires to get a renewal (expires on Oct 4th). I didn't even say i wanted a renewal, just that I wanted a better plan. There's no way I'm gonna be locked into a contract with rogers again..big mistake! Anyhow she offered me :

unlimited evenings weekends after 6
unlimited incoming
300 daytime
= 47!

There is no way I would settle for that when I pay 20$ for that minus 100 minutes and unlimited incoming... What a dumb rep. Anyway it's unfair that your plan can end up being so different depending on who you speak to.. and I hate that I'll have to lie and say i wanna cancel next time.

[EbonyRose]

just called in and the lady told me i would have to wait until my plan expires to get a renewal (expires on Oct 4th). I didn't even say i wanted a renewal, just that I wanted a better plan. There's no way I'm gonna be locked into a contract with rogers again..big mistake! Anyhow she offered me :

unlimited evenings weekends after 6
unlimited incoming
300 daytime
= 47!

There is no way I would settle for that when I pay 20$ for that minus 100 minutes and unlimited incoming... What a dumb rep. Anyway it's unfair that your plan can end up being so different depending on who you speak to.. and I hate that I'll have to lie and say i wanna cancel next time.

Yeah, Rogers is so inconsistent. It's a hit or miss with them. It's disgusting how much of a discrepancy in plans and prices you get from one rep to another.

[bwrocks]

Ok first of all virtually ALL plans we have documented here in this thread is on a 2 or 3 year contract. There's absolutely NO reason for Rogers to offer you a retentions deal on a month to month basis. This is how they make their money.

Some people have been able to renegotiate their current plan for the rest of their term and then continue month to month after that with their retentions plan. That might be the only possibility for you.


just called in and the lady told me i would have to wait until my plan expires to get a renewal (expires on Oct 4th). I didn't even say i wanted a renewal, just that I wanted a better plan. There's no way I'm gonna be locked into a contract with rogers again..big mistake! Anyhow she offered me :

unlimited evenings weekends after 6
unlimited incoming
300 daytime
= 47!

There is no way I would settle for that when I pay 20$ for that minus 100 minutes and unlimited incoming... What a dumb rep. Anyway it's unfair that your plan can end up being so different depending on who you speak to.. and I hate that I'll have to lie and say i wanna cancel next time.

[AKATheKing]

Just got off the phone, the plan comes out to a total of $70.17/mo but I get

250 Anytime Minutes
Unlimited Ev/Weekends @ 6
Voicemail
Caller ID
500 texts
1000 LD minutes
6GB Data
Inc. Tax + Sys Access Fee.

Any good?

[wavyhair]

Hey guys, I want to get a better deal on my plan, but I just got the iphone and, subsequently, got another 3-year contract just three weeks ago. Now, I HAVE had my cellular service with Rogers for about 10 years, and I have Internet, cable TV, and home phone with them, as well. Do you think there's a chance at all they'd give me a better price at all this early into my contact? Do they take into consideration the total length of time with the company or just the time into the contact?

[diabolical7]

are there problems adding stuff to family plans with iphone because it seems stuff added yesterday are now gone?

[brownman87]

200/unlmited evenings and weekend plan $20
savings (10 monthly credit)
who called 3
incoming calls option 10
savings:-incoming calls credit (10)
6pm early evenings and weekends 5
rogers to rogers 5
savings: rogers to rogers credit (5)
caller id 7
911 .50
SAF 6.95

other charges and credits
savings: call display credit 10 < its $10, not 7

so basically im at
15 plus SAF and other fees, and if i took out who called im at 12 bucks?
anway the bill came to 25.xx(because i got who called on it)

do you think they might take this away?
this is such a wiked plan, i think they make a mistake on it.

[mreko]

offered this plan:

250 DT & Unl. E/WE @ 6pm $25
Unl. Incoming free
R2R free
ValuePak(CID,VM,125txt) 11
Credit -5
SAF 6.95
911 0.50
TOTAL $38.45 + tax

This is after 5 very long calls, trying very hard to bring the price closer to 30.
I don't think it's that great. Keep trying?

[S150PM]

200/unlmited evenings and weekend plan $20
who called 3
caller id 7
savings: call display credit 10 < its $10, not 7

i think they make a mistake on it.

or may be they credit $10 for both caller id + who called

[brownman87]

or may be they credit $10 for both caller id + who called

nevertheless even with the who called, its basically a 15 dollar plan.

i think they made a mistake,
i just dont want them taking it away,
has that happend before?

[amandathepilot]

I ordered an iPhone as a HUP and was told the cost was 249. When I received the package and the invoice, it said the cost was 349. After many phone calls I spoke with an iphone rep, and he assured me that I would be receiving a 100$ credit after 3 full billing cycles. I am very skeptical to believe him, but I did get his name, ID#, and the conversation number, so hopefully he's telling the truth.

I didnt bother trying to get a better plan as I'm scared to be audited.

Currently I have:
275 Daytime
Unlimited after 6,and weekends
Call ID
1000 LD minutes
Rogers 2 Rogers

I'm paying 10$ + SAF+ Taxes a month, which comes to ~18$.

Could I have gotten anything better?

[nevy12]

I ordered an iPhone as a HUP and was told the cost was 249. When I received the package and the invoice, it said the cost was 349. After many phone calls I spoke with an iphone rep, and he assured me that I would be receiving a 100$ credit after 3 full billing cycles. I am very skeptical to believe him, but I did get his name, ID#, and the conversation number, so hopefully he's telling the truth.

I didnt bother trying to get a better plan as I'm scared to be audited.

Currently I have:
275 Daytime
Unlimited after 6,and weekends
Call ID
1000 LD minutes
Rogers 2 Rogers

I'm paying 10$ + SAF+ Taxes a month, which comes to ~18$.

Could I have gotten anything better?

THAT IS 1 AMAZING PLAN I WOULD KILL FOR THAT If I had that I would just need to add the $15 Nation-wide My5 and I would love it PLEASE TELL ME HOW U GOT THAT PLAN DID u have to renew your contract, if so how long & tell me wat exactly u said 2 get that plan PLEASe I'd really appreciate it...

[HowEver]

Jeez, pay the $100 if you have to and hide that plan away.



I ordered an iPhone as a HUP and was told the cost was 249. When I received the package and the invoice, it said the cost was 349. After many phone calls I spoke with an iphone rep, and he assured me that I would be receiving a 100$ credit after 3 full billing cycles. I am very skeptical to believe him, but I did get his name, ID#, and the conversation number, so hopefully he's telling the truth.

I didnt bother trying to get a better plan as I'm scared to be audited.

Currently I have:
275 Daytime
Unlimited after 6,and weekends
Call ID
1000 LD minutes
Rogers 2 Rogers

I'm paying 10$ + SAF+ Taxes a month, which comes to ~18$.

Could I have gotten anything better?

[amandathepilot]

I've gotten additional credits every year by renewing my contract. Originally I believe I had asked them to match the Telus 1730 plan, and it has grown from there.

[Geist]

it would be foolish if i signed a rogers contract yesterday and today to call?

[babaji]

I've gotten additional credits every year by renewing my contract. Originally I believe I had asked them to match the Telus 1730 plan, and it has grown from there.

So how many monthly credits have you accumulated so far? I'm just wondering do you call in to just renew or do you call in saying you want to cut the service?

Thanks

[amandathepilot]

so far I have 20$ of credits.

I was always willing to cancel if they did not match a better plan I would find elsewhere.

[hiredmuscle]

I'm currently on the 1175 corporate plan which is

200 anytime minutes
UNLIMITED weekends (8pm - 8am)
FREE: call display, basic voicemail, call waiting, call forwarding, conference calling and detailed billing
$0.18 per minute for additional minutes
$0.10 per minute for Canadian long distance
$0.15 per minute for US long distance
Paying an extra $5 per month for the unlimited evenings option (from 6pm - 8am).


For total of 23/ mo + SAF + Tax

How should I best approach the retentions deal? I'd like one where I can keep the most of the features i got plus add on some text messaging.

[jon_chew]

After perusing these forums, i didn't find any info to confirm/deny the above.

I've been with rogers since Dec 2000 (almost 8 years now!), but apparently, the discount on the iphone i get is based on the entire revenue since my last HUP. the 199/249 deal is ONLY for NEW ACTIVATIONS.

so she told me that i'm at the lowest bracket (only spent $900 of $1500 to hit next bracket) of revenue, since my last HUP (Jan 2007, 1 1/2 years ago!). Apparently, there's five levels of discount and you need to hit the top one to get the 199 price. (something like 5000?) so she's offering me the iphone 8 gb for $385. that's insane! she also wouldn't budge on the data (like ppl have been mentioning).

how is everyone getting the iphone for the 199/249? on new contracts? what are your bargaining chips?

i'll have to admit, the revenue thing definitely makes sense from business perspective and is bad for us "thrifty" customers (she said my plan, same base customer relations plan everyone has, is almost 50% off the regular customer), but i think revenue should be calculated since the FIRST DAY you've been with rogers (almost 8 years ago).

can anyone confirm/deny the discounted bracket levels?

[rapsfan12]

i have a couple questions

- can the 6GB data plan be applied to unlocked phones? i have an unlocked n95-3...

- if yes, can i just have the data plan by itself and go with rogers pay-as-you-go, or does it have to be combined with a voice plan?

[hoon]

combined

[deep98]

i have a couple questions

- can the 6GB data plan be applied to unlocked phones? i have an unlocked n95-3...

- if yes, can i just have the data plan by itself and go with rogers pay-as-you-go, or does it have to be combined with a voice plan?


From what I believe; the data plan does NOT work on unlocked phones and only phones locked to Rogers. I'm not sure about the data package alone on pay as you go but I would think you need a voice plan on a monthly contract.

No harm in calling and asking of course.

[jon_chew]

i have a couple questions

- can the 6GB data plan be applied to unlocked phones? i have an unlocked n95-3...

- if yes, can i just have the data plan by itself and go with rogers pay-as-you-go, or does it have to be combined with a voice plan?


the data plan only works on a 3 year contract (asked the rep myself). If you remove the data plan before then, you get charged. you CAN, however, downgrade to a lower priced data plan. but, imho, that would be silly since the next $25 bracket is for 5 mb (or something insane like that).

Has anyone got an answer to my questions about the discount levels? thx in advance!

[deep98]

After perusing these forums, i didn't find any info to confirm/deny the above.

I've been with rogers since Dec 2000 (almost 8 years now!), but apparently, the discount on the iphone i get is based on the entire revenue since my last HUP. the 199/249 deal is ONLY for NEW ACTIVATIONS.

so she told me that i'm at the lowest bracket (only spent $900 of $1500 to hit next bracket) of revenue, since my last HUP (Jan 2007, 1 1/2 years ago!). Apparently, there's five levels of discount and you need to hit the top one to get the 199 price. (something like 5000?) so she's offering me the iphone 8 gb for $385. that's insane! she also wouldn't budge on the data (like ppl have been mentioning).

how is everyone getting the iphone for the 199/249? on new contracts? what are your bargaining chips?

i'll have to admit, the revenue thing definitely makes sense from business perspective and is bad for us "thrifty" customers (she said my plan, same base customer relations plan everyone has, is almost 50% off the regular customer), but i think revenue should be calculated since the FIRST DAY you've been with rogers (almost 8 years ago).

can anyone confirm/deny the discounted bracket levels?

Jon; from what I know; every rep I've spoken to has mentioned if your base plan is under $30 then you pay the $249 and if its over $30 you pay the $199. New activations will be $199 because of the rediculous $60 starting plan Rogers offers. What were you paying per month over the 8yrs? They said the same thing at one point about my brother saying they can only do so much for HUP because he doesn't generate revenue. Adding value packs do add to revenue though. Do you have any of that on your plans? Give us some more info. Like everyone has mentioned; if you don't suceed the first time; try again. It totally depends on the CSR. I too had rude encounters with a couple of CSR; especially one who was complete rude, mumbled, and would not even look at the notes in file. Needless to say I will report the guy; but my point is; eventually you will find the right CSR.

[MaDgamEr]

i have a couple questions

- can the 6GB data plan be applied to unlocked phones? i have an unlocked n95-3...

- if yes, can i just have the data plan by itself and go with rogers pay-as-you-go, or does it have to be combined with a voice plan?

1) Yes... all phones.
2) No. Period. Must have a voice plan.

[MaDgamEr]

I'm currently on the 1175 corporate plan which is

200 anytime minutes
UNLIMITED weekends (8pm - 8am)
FREE: call display, basic voicemail, call waiting, call forwarding, conference calling and detailed billing
$0.18 per minute for additional minutes
$0.10 per minute for Canadian long distance
$0.15 per minute for US long distance
Paying an extra $5 per month for the unlimited evenings option (from 6pm - 8am).


For total of 23/ mo + SAF + Tax

How should I best approach the retentions deal? I'd like one where I can keep the most of the features i got plus add on some text messaging.
No point. Retentions is not able to work with corp accounts.

[jon_chew]

Jon; from what I know; every rep I've spoken to has mentioned if your base plan is under $30 then you pay the $249 and if its over $30 you pay the $199. New activations will be $199 because of the rediculous $60 starting plan Rogers offers. What were you paying per month over the 8yrs? They said the same thing at one point about my brother saying they can only do so much for HUP because he doesn't generate revenue. Adding value packs do add to revenue though. Do you have any of that on your plans?


hey deep98,thanks for the reply.

I was away for the last three months, and switched my plan down to the minimum:

250 dt, e/w @ 8pm ($20)
r2r
100 cad ld
caller id
vm
($10 credit for last three months, since i was away)
TOTAL: 10 + 6.95 + 0.50 + taxes = ~22 (only the last three weeks)

before that, i was paying about 30 - 40 / month. (had vm, early 6pm, a few others...)

i can understand that i have to pay 249 for the phone (on a plan less than 31, before the 30 data plan), but why am i being asked to pay 385? that's a little insane, i think.

and has anyone (other than the corporate plan guys) received the 6gb data plan for less than 30? i asked her and she said no, which seems to coincide with what others have been saying...

does anyone know anything about the "other" cell phone companies coming next year? i heard a rumor, and some deals going on, but even so - it will be hard for them to compete with rogers, no?

[rapsfan12]

thanks for the replies

i love the idea of going online with my phone so i'll probably go with the 6GB data plan, but i barely even use it to make calls so i guess i'm stuck with just going with the cheapest voice plan available (i mostly use my phone to listen to music and take photos)...

[e1e0n]

How do you get to Retantions? The direct number on the first page forwarded me to regular customer service. Do you call *611 every time and say 'cancel my phone'?

Leo

[deep98]

hey deep98,thanks for the reply.

I was away for the last three months, and switched my plan down to the minimum:

250 dt, e/w @ 8pm ($20)
r2r
100 cad ld
caller id
vm
($10 credit for last three months, since i was away)
TOTAL: 10 + 6.95 + 0.50 + taxes = ~22 (only the last three weeks)

before that, i was paying about 30 - 40 / month. (had vm, early 6pm, a few others...)

i can understand that i have to pay 249 for the phone (on a plan less than 31, before the 30 data plan), but why am i being asked to pay 385? that's a little insane, i think.

and has anyone (other than the corporate plan guys) received the 6gb data plan for less than 30? i asked her and she said no, which seems to coincide with what others have been saying...

does anyone know anything about the "other" cell phone companies coming next year? i heard a rumor, and some deals going on, but even so - it will be hard for them to compete with rogers, no?

If you were paying close to $40.month all those years; and just recently dropped it to $22 a month; how could you not generate revenue???? That doesn't make sense. Have you done hardware upgrades before? and how many? It could just be your last hardware upgrade was too close and they prob haven't generated the revenue up from the last upgrade until now. How many people have told you $385?

[mreko]

maybe i'm not talking to these people nice enough, but after 7 calls, i can not get anywhere NEAR the plans listed here!
With out seeing any actual rogers invoices, i have to conclude that the plans you people are getting are slightly "exaggerated".
a thousand pages ago, this thread was probably on to something. but since then, good 'ol ted rogers may have got word about this thread, and tightened up!

last time i called, a 5 dollar credit that had been offered, somehow disapeared! so it seams that with each call the offers are actually getting worse!

Until we see some proof. i have to call this thread OLD & DEAD. sorry.

[Digo]

maybe i'm not talking to these people nice enough, but after 7 calls, i can not get anywhere NEAR the plans listed here!
With out seeing any actual rogers invoices, i have to conclude that the plans you people are getting are slightly "exaggerated".
a thousand pages ago, this thread was probably on to something. but since then, good 'ol ted rogers may have got word about this thread, and tightened up!

last time i called, a 5 dollar credit that had been offered, somehow disapeared! so it seams that with each call the offers are actually getting worse!

Until we see some proof. i have to call this thread OLD & DEAD. sorry.

Thing is there are some Reps that do give you a nice deal, as I got a decent deal last week even though I am already on retention.

But what is bad is all these people who are already getting great discounts calling up them and asking for more. It kinda screws the others who still haven't got a good deal.

If you go back to couple of pages, there are 2-3 people with less than $20 plans who want to call up to get even more discounts. Soon the Retention people are just going to end up almost going thorugh with the cancellation when people call up to 'cancel' their plans.

edit: Before people jump on me about me asking for better retention plan, I was still paying over $45 on my old retention plan, but now I got an offer for $34. Also I am nearing the end of my 1 year $10 credit back, so thats why I called.

[echlon]

I just called in and was on hold for like 30 minutes with this annoying music, best they offered me was

$25
200 / Unlimited Eve & Weekends @ 8 (<- this I don't really care about)
Call Display / VM
500 Text Messages
1000 Canadian Long Distance

BB Pearl for free + 35 admin

I asked about R2R its going to cost $5 so I asked her if it was the long distance one and how my one costs $15 and she said its because this is a customer relation plan so it's only going to cost $5 more (?? is she confused or the $5 is long distance too)

[echlon]

Previous Plan:

$20 + 7 = $27
50+50 / 1000
R2R
Caller ID + Text $7 (when they offered text free with caller ID

Renewed With:

$20 + $5 = $25
250 / Unlimited
$15 value pack (Caller ID, Name Display, VM, 125 text / 50 picture text , unlimited mobile browsing, who called)
1000 LD

$0 BB Pearl

At first he would only credit $5 for the LD and was like if you change your old plan we offered its going to cost extra if you want a value pack, but knowing all the awesome deals posted, it was pretty much all bs, then he went on saying omg your plan we are offering you is the best we can offer. Finally he decided to offer me $5 credit off value pack after I said Bell was offering me all that for just $25, I kept negotiating and finally I said okay let me think about and asked me to put notes in my account and he finally caved and said okay if you are willing to renew today I'll give you another 5. Obviously, i'm not a hardcore phone user like most of you people posting your awesome plans, so I'm really happy with my plan, I can actually use my mobile browser now, hahaha. I asked for the K850i and the previous lady said $150 which is the same as the website price but she was able to give me the BB pearl for free?

Anyone know if I call LD outside my local calling area do I get charged roaming fees if I got the 1000 LD?

[diabolical7]

i got some call twice
from
1877-870-0206
supposedly their rogers special promo
can someone plz tell me if this is legit or its fake?

[echlon]

i got some call twice
from
1877-870-0206
supposedly their rogers special promo
can someone plz tell me if this is legit or its fake?

lol next time tell them to tell you how much your monthly bill is, some guy claiming to be rogers called me and asked me all my personal information and told him he should know all this info already, stated my bill is ~60 when I pay less than 40 each month and he did not even know my cell phone number.

[EbonyRose]

maybe i'm not talking to these people nice enough, but after 7 calls, i can not get anywhere NEAR the plans listed here!
With out seeing any actual rogers invoices, i have to conclude that the plans you people are getting are slightly "exaggerated".
a thousand pages ago, this thread was probably on to something. but since then, good 'ol ted rogers may have got word about this thread, and tightened up!

last time i called, a 5 dollar credit that had been offered, somehow disapeared! so it seams that with each call the offers are actually getting worse!

Until we see some proof. i have to call this thread OLD & DEAD. sorry.

I don't know if you really believe what you're saying, or you're just trying to start something in this thread, but the majority of these plans on here are real. Needless to say, there are a few plans that I question, but according to your logic EVERYONE is lying. Rogers customer service is just inconsistent. You just got a really unlucky streak. On a side note, it does seem that Rogers is catching on, and retentions is tightening up. It seems that they are allowing people just to cancel these days.

[locodawg]

Called yesterday to make a change to my plan ...

Currently I am getting credited for CD and VM, and pay the $5 for the 500 txt.
I asked if I could change over those credits to $20 package to get a a few more features .... i got rejected they said you get credited for VM and CD only we wont give you a credit towards the communication pack ...

dont see how it effects them, but sure whatever ... I guess I will just have to try again in a few days

[EbonyRose]

Quick question guys, I subscribe to VM and Caller ID, and I get a $7 monthly plan credit to offset the VM, however, I get a Call Display Credit of $7 to offset the Caller ID. What happens to the credits if I unsubscribe to one or both options? From what I think, I am assuming if I cancel my VM I will keep the $7 monthly credit, because it is a plan credit, however, if I cancel Caller ID, I would lose the credit along with the feature. Am I correct?

[sunkids]

Quick question guys, I subscribe to VM and Caller ID, and I get a $7 monthly plan credit to offset the VM, however, I get a Call Display Credit of $7 to offset the Caller ID. What happens to the credits if I unsubscribe to one or both options? From what I think, I am assuming if I cancel my VM I will keep the $7 monthly credit, because it is a plan credit, however, if I cancel Caller ID, I would lose the credit along with the feature. Am I correct?


NO, I asked the same question to Rogers. If you cancel your VM or Caller ID, your credit will be gone as well. "Monthly plan credit=VM credit", she said she can see that in their system.

sad....

[EbonyRose]

NO, I asked the same question to Rogers. If you cancel your VM or Caller ID, your credit will be gone as well. "Monthly plan credit=VM credit", she said she can see that in their system.

sad....

That blows. I'm paying $5 + $7 + $7 just for VM, Caller ID, and 500 SMS. For $15 I could get the value pack!

[Anarchy]

The plan I got when I signed up in February of this year:
$20
250 daytime
unlim. eve and weekends starting at 6
call waiting, call display, voicemail
unlim. rogers to rogers
100 mins LD/mo within canada
unlimited text messages

Here's what's happened since.
I called and added $15 unlim. email/messenger data plan. I was able to change my unlim. text msgs to 150 text for $5, and keep my $10 credit towards unlimited text msgs. $5 of that credit went towards my $15 email plan so it was only costing me $10.

Just this week, called in (second time was where i got this deal), and asked to upgarde to a better data plan but didn't want to pay too much more. I told them that when I sgined up for my $15 email plan, that the rep had offered me a $10 discount on the $30/300MB plan but said I could try the $15 plan out first cuz it was cheaper. Yeah I made that part up haha.

So the rep thought about it and initially offered me $7 credit if I went for the $30/6GB plan. That wasn't too bad, basically upgrading to 6GB and it would have only cost me an extra $8.

I then brought up the fact that I'm supposed to get free voicemail but it was $7 and i was only getting a $5 credit. So she thought about it again and offered me $15 credit!

I jumped at that. So all in all, I upgraded to a 6GB plan that cost an extra $15, but I get a $15 credit towards it. Take $2 of that towards my voicemail and I'm basically paying an extra $2 bucks. And since I was only paying $10 for my unlim. email plan, I'm paying $12 for 6GB data!

Anyways, thought that might help you guys out. I know it's not good to lie lol, but since each rep offers something different, it might help to see what they can give you. Nothing illegal about it. Try it out!

[mreko]

@ ebonyrose
i do believe what i am saying. not trying to start anything.

i think that 900 to 1000 pages back, people were getting good deals. i myself received a great plan using the tips from this thread. however, that was a while ago. more recently i have been trying to get a similar plan for my girlfriend and after 7 different rep's, i have nothing even close to the deals that are still being claimed. I think that some people are exaggerating their deals a little bit. i don't know why they are doing that, but with out an actual bill to view, anyone can say anything they like on this forum, it it is becoming harder to believe.

anyways, what i was trying to say, is that i think rogers is definitely aware of this thread, and subsequently has tightened up on offering deals.

[ProfessorChaos]

@ ebonyrose
i do believe what i am saying. not trying to start anything.

i think that 900 to 1000 pages back, people were getting good deals. i myself received a great plan using the tips from this thread. however, that was a while ago. more recently i have been trying to get a similar plan for my girlfriend and after 7 different rep's, i have nothing even close to the deals that are still being claimed. I think that some people are exaggerating their deals a little bit. i don't know why they are doing that, but with out an actual bill to view, anyone can say anything they like on this forum, it it is becoming harder to believe.

anyways, what i was trying to say, is that i think rogers is definitely aware of this thread, and subsequently has tightened up on offering deals.

+1 agree wholeheartedly. I'm sure that Rogers is aware of this thread and the antics behind some of the "more elusive" deals that people seem to get. Things sure have tightened up since about 2-3 years ago.

[EbonyRose]

+1 agree wholeheartedly. I'm sure that Rogers is aware of this thread and the antics behind some of the "more elusive" deals that people seem to get. Things sure have tightened up since about 2-3 years ago.

Well, I got my first real good retention plan from reading this thread a little over a month ago. Retentions has been tightening up ever since the iphone came out. I was originally going to sign a one year deal, however, given the current situation, I'm just going to negotiate the best deal I can get right now and just sign for three years, so I don't have to go through this process again next year. Also, for the "exaggerated" deals we've been seeing, most of them got those deals years ago, and have been adding to them ever since. If someone posted and said they just got those deals NOW, I definitely wouldn't believe them. I always knew Rogers was robbing me, but I never knew how much until I came onto these forum!

[gman]

After perusing these forums, i didn't find any info to confirm/deny the above.

I've been with rogers since Dec 2000 (almost 8 years now!), but apparently, the discount on the iphone i get is based on the entire revenue since my last HUP. the 199/249 deal is ONLY for NEW ACTIVATIONS.

so she told me that i'm at the lowest bracket (only spent $900 of $1500 to hit next bracket) of revenue, since my last HUP (Jan 2007, 1 1/2 years ago!). Apparently, there's five levels of discount and you need to hit the top one to get the 199 price. (something like 5000?) so she's offering me the iphone 8 gb for $385. that's insane! she also wouldn't budge on the data (like ppl have been mentioning).

how is everyone getting the iphone for the 199/249? on new contracts? what are your bargaining chips?

i'll have to admit, the revenue thing definitely makes sense from business perspective and is bad for us "thrifty" customers (she said my plan, same base customer relations plan everyone has, is almost 50% off the regular customer), but i think revenue should be calculated since the FIRST DAY you've been with rogers (almost 8 years ago).

can anyone confirm/deny the discounted bracket levels?

That does not make sense for Rogers because if a customer who has not done any HUP for 8 years, should he get a better discount than you are? I am not saying the price you were quoted is fair. I just want to point out the customer who does not upgrade often should have better discount.

I have not get any HUP for 2 lines for 5 years. I am in contract for 2 years.
I got a 16GB for $324 and a 8GB for $249 + $35 admin fee - $50 credit.

[gman]

@ ebonyrose
i do believe what i am saying. not trying to start anything.

i think that 900 to 1000 pages back, people were getting good deals. i myself received a great plan using the tips from this thread. however, that was a while ago. more recently i have been trying to get a similar plan for my girlfriend and after 7 different rep's, i have nothing even close to the deals that are still being claimed. I think that some people are exaggerating their deals a little bit. i don't know why they are doing that, but with out an actual bill to view, anyone can say anything they like on this forum, it it is becoming harder to believe.

anyways, what i was trying to say, is that i think rogers is definitely aware of this thread, and subsequently has tightened up on offering deals.

Actually, I am the other way around. I have not have a contract for 2 years because I could not get what the deal this thread posted for the past 2 years. I kept on calling them once a while. I could not get any good deal in the past 2 years.

Finally, I called again in July and I got a $15 + SAF + 911 + tax per line deal. And, that was offered to be by the first CSR I called.

250 min
WE+WN 6pm
caller id
voice mail
call waiting
3 way calling

This may not be the best deal but it is much much better than anything offered to me in the past 2 years.

I did need to call them another 4 times so that I can get 2 iPhone with the above contract.

[db75]

My Rogers retention deal:

Data: 6 gigs - $30
Voice: 250 minutes, unlimited weekends and weekends, unlimited incoming - $10 ($20 - $10 discount, in perpetuity)
Extras: Call display, 2500 text, name display, voice mail, "who called?" - $15

$100 discount (account credit) off a Blackberry 8820 - $200 (with mail-in rebate)

Total charges per month, with system access fee: $62.45

Not bad for that plan, if you ask me. I told them I had gotten a good deal from Telus and asked them to give it their best shot at keeping me.

[MasZakrY]

Is it possible to first buy the iPhone 3g outright, get a $100 for 1 year pay as you go sim card and then get a $30/mo 6gb data plan on the phone?

[ProfessorChaos]

Voice: 250 minutes, unlimited weekends and weekends, unlimited incoming - $10 ($20 - $10 discount, in perpetuity)

You mean annuity....because a perpetuity is an annuity (cash flow) that has no defined ending date.

All Rogers credits have an end date, usually from the date you called to the date of the end of the contract negotiated.

[kleptodathief]

have a couple questions

- can the 6GB data plan be applied to unlocked phones? i have an unlocked n95-3... YES

- if yes, can i just have the data plan by itself and go with rogers pay-as-you-go, or does it have to be combined with a voice plan?


yes, yes

u don't NEED VOICE plan to get this data plan, well it dpends on the DATA csr rep u talk to i guess , but i called couple weeks ago and told them i had the eten x800 and CAN get the data plan on payas u go


total cost for data is around 43$ per month for 3 year contract,,,thats 1500$ down the drain...ripoff imo

but if u make a voice call on payas ugo u get $1/min rate

[hondas3000]

For those who want an Iphone, Rogers require you to have $30 6gb data in order to get an iphone. They don't allow you to go without data plan no more, and for data you can just cancel it for at least $25 or $5/month for the rest of the contract or a max $100. So an Iphone without data gonna be $249 + $100 early cancel. Which still cheap but then I don't think its safe to go without data, unlike my older version of unlock Iphone the edge can't be use because its under at&t. Too bad apple don't allow you to buy iphone from the apple store as a gift no more.

[Pro]

Thing is there are some Reps that do give you a nice deal, as I got a decent deal last week even though I am already on retention.

But what is bad is all these people who are already getting great discounts calling up them and asking for more. It kinda screws the others who still haven't got a good deal.

If you go back to couple of pages, there are 2-3 people with less than $20 plans who want to call up to get even more discounts. Soon the Retention people are just going to end up almost going thorugh with the cancellation when people call up to 'cancel' their plans.

edit: Before people jump on me about me asking for better retention plan, I was still paying over $45 on my old retention plan, but now I got an offer for $34. Also I am nearing the end of my 1 year $10 credit back, so thats why I called.


Ya, there are definately some people trying to pull a fast one. I think some people are just being a little greedy and think to themselves "well it can't hurt to try." I somewhat agree with that mentality but at the same time there are some that are already getting great deals but are being very pushy to get more. I find it ridiculous that a person that isn't even with Rogers is trying to call "retentions" to get a deal that is mainly given out to loyal customers. I know I would probably laugh at someone that called up and told me "Hi, I don't even have a rogers account but I would like to get a great plan!" Show some loyalty first and stop wasting the retention reps. time, ya noobs!

[st7860]

lol. it would be great if Canada had a similar law against termination fees.

http://www.vnunet.com/vnunet/news/2223059/sprint-faces-massive-payout
Alameda County Superior Court Judge Bonnie Sabraw issued a preliminary ruling that Sprint Nextel's practice of charging fees ranging from $150 to $200 for ending a mobile phone contract violated state laws

[blanzcs]

Here's my recommendation, I worked for Bell and this really seemed to work for customers.


When you call in to cancel, there is going to be anywhere from 10-30 days before they will actually close your account. These retentions reps get a 'bonus' based on their stats like how many customers they can 'save'. So if your calling in, asking for a deal, they don't give you one and you decide to hang up without having them cancel you. then you count as a 'saved' customer. Basically, because they didn't cancel you, they didn't take a 'hit' on their stats and increase their bonus.

So, call in, cancel your account, don't give them any reasons, just let them cancel it, avoid all 'deals'. Now that your account is probably gonna be closed in the next 10-30 days, call in again in like a week say you decided to accept the offer the previous agent has made. Most likely, the previous agent did not leave any notes about the offer that was made, allowing you the opportunity to lie your a$$ off and basically ask for anything, but make it reasonable.

[arias86]

Interesting..... but risky.. debating whether I should try this. If my contract expires on Sept 1st, should I call 1 week before September?

If you don't renew your contract, does your monthly plan remain the same? What happens when you don't call in to renew a contract?



Here's my recommendation, I worked for Bell and this really seemed to work for customers.


When you call in to cancel, there is going to be anywhere from 10-30 days before they will actually close your account. These retentions reps get a 'bonus' based on their stats like how many customers they can 'save'. So if your calling in, asking for a deal, they don't give you one and you decide to hang up without having them cancel you. then you count as a 'saved' customer. Basically, because they didn't cancel you, they didn't take a 'hit' on their stats and increase their bonus.

So, call in, cancel your account, don't give them any reasons, just let them cancel it, avoid all 'deals'. Now that your account is probably gonna be closed in the next 10-30 days, call in again in like a week say you decided to accept the offer the previous agent has made. Most likely, the previous agent did not leave any notes about the offer that was made, allowing you the opportunity to lie your a$$ off and basically ask for anything, but make it reasonable.

[born2bwild]

For those who want an Iphone, Rogers require you to have $30 6gb data in order to get an iphone. They don't allow you to go without data plan no more, and for data you can just cancel it for at least $25 or $5/month for the rest of the contract or a max $100. So an Iphone without data gonna be $249 + $100 early cancel. Which still cheap but then I don't think its safe to go without data, unlike my older version of unlock Iphone the edge can't be use because its under at&t. Too bad apple don't allow you to buy iphone from the apple store as a gift no more.


what u talking about? i got 2 iphone's without data plan... one was last week. i am returning one of my iphones to exchange it with 16 gb... dont u think they will give me iphone without contract... i think they will

[gman]

For those who want an Iphone, Rogers require you to have $30 6gb data in order to get an iphone. They don't allow you to go without data plan no more, and for data you can just cancel it for at least $25 or $5/month for the rest of the contract or a max $100. So an Iphone without data gonna be $249 + $100 early cancel. Which still cheap but then I don't think its safe to go without data, unlike my older version of unlock Iphone the edge can't be use because its under at&t. Too bad apple don't allow you to buy iphone from the apple store as a gift no more.

Yes, what are you talking about? Did you get that from Rogers customer service or it was from a Rogers store? If it is from Rogers store, the chance is they mislead you. If it was from retention CSR, call again. Different people says different things.

Yes. I get 2 iphones 3 days ago and data plan was optional.

[Derfel]

1074 pages = unwieldly thread.

[Ziggy007]

RFD should dedicate a whole website just for this thread ;)

Anyway trying to retention my bros cell plan and he is interested in the k850 and the N95-4.

To a lesser extent he also likes the Shine

What kind of deals have you guys been able to get on these phones? The CSR I spoke with was really playing hardball on the hardware.

I managed to get him:

250 daytime mins
eve / wknds 6pm
$20 vision package

for $30 mo + SAF

She said he was a Tier 3 on the HUP which meant she would only give him the phones at new customer prices. I was hoping to at least score the Shine for $0 on a 3 year, or even better the k850 for $49/3yr.

Thoughts?

[Nermal]

Unl. Canadian LD Option?

I've never heard of this before. What is the cost associated with this feature? I have the "Canadian LD Anytime Option" (1000 minutes / $5 a month) and got up over 700 minutes last month.


Essentials
$11 Value Pack
Unl. Canadian LD Option
Unlimited Incoming Calls Opt.

[echlon]

I just have a question about LD minutes and I can't find the answer on the site and I don't want to be put on hold for like 30 mins to talk to a rep. I got the 1000 LD option, does that mean if I call LD it counts towards my weekday/weekend minutes also? and are you charged roaming charges if you call outside your local calling area to a LD number?

I was calling outside my local calling area and I used to have R2R and it waives roaming, so I thought the LD option might waive it too but that wouldn't make too much sense so i'm not sure :|

Thanks

[TRK9]

I just have a question about LD minutes and I can't find the answer on the site and I don't want to be put on hold for like 30 mins to talk to a rep. I got the 1000 LD option, does that mean if I call LD it counts towards my weekday/weekend minutes also? and are you charged roaming charges if you call outside your local calling area to a LD number?

I was calling outside my local calling area and I used to have R2R and it waives roaming, so I thought the LD option might waive it too but that wouldn't make too much sense so i'm not sure :|

Thanks

In Canada on Rogers' network, roaming is technically just LD, so if you have LD minutes, you don't pay until you use up your minutes. No if you roam onto someone else's network in another country, then you pay roaming + LD for all incoming calls and LD outgoing calls.

[jon604]

how many people got this deal? i just got a new plan and have to pay $20 for this plus $5 for a few more extras...i'd rather save $10 and nto get the extras. then again, i don't think you qualify for a HUP for plans less than $20 so no iphone..


Actually, I am the other way around. I have not have a contract for 2 years because I could not get what the deal this thread posted for the past 2 years. I kept on calling them once a while. I could not get any good deal in the past 2 years.

Finally, I called again in July and I got a $15 + SAF + 911 + tax per line deal. And, that was offered to be by the first CSR I called.

250 min
WE+WN 6pm
caller id
voice mail
call waiting
3 way calling

This may not be the best deal but it is much much better than anything offered to me in the past 2 years.

I did need to call them another 4 times so that I can get 2 iPhone with the above contract.

[EbonyRose]

how many people got this deal? i just got a new plan and have to pay $20 for this plus $5 for a few more extras...i'd rather save $10 and nto get the extras. then again, i don't think you qualify for a HUP for plans less than $20 so no iphone..

Not sure how he got it, but that's not usually the case.

200 minutes with unlimited evenings and weekend is a base price of $20
+50 minutes bonus I am assuming
Early evenings from 6pm would cost another $5
Voicemail is $7
Caller ID $7

So all together the plan would cost $39 normally, however, it is possible to get credits for the voicemail, caller ID and possibly the early evenings, which would bring the total to at least $20 a month. I remember reading somewhere that they cannot credit you more than the base price, which is the $20, so the lowest his plan should be is $19. Maybe he got lucky and got another $5 credit somehow. Whatever the case, this deal is definitely not typical.

[engineeringsux]

hey guys, the plan offered to me by the CXR is:

250 daytime minutes
Evenings and Weekends after 6PM
Free Rogers to Rogers
Free CID, CW
VM for the first 12 months

I have to sign for a 3 year deal

Any good?

[blanzcs]

hey guys, the plan offered to me by the CXR is:

250 daytime minutes
Evenings and Weekends after 6PM
Free Rogers to Rogers
Free CID, CW
VM for the first 12 months

I have to sign for a 3 year deal

Any good?

how much? and how long have you been a customer?

[engineeringsux]

how much? and how long have you been a customer?

I've been with Rogers since December of 2007 now its August 2008 so just about 20 months = 1.7 years

And the plan offered to me was for 25$ monthly.

[blanzcs]

250 daytime minutes
Evenings and Weekends after 6Pm
Free Rogers to Rogers
Free CID, CW
VM for the first 12 months


I would take it, looks like
epp 17.50 ~ 200 mins, e/w 6pm
with 50 bonus minutes for 2.50
$5 r2r
CID Vm and cw credited

Could try to add in some txts or,
$5 unlimited incoming

[famo29]

Needed to thank this thread for getting me a new phone. Originally called and they wanted about 80-100 bucks for a crappy phone. I called last week and told them my situation. My phone was broken and six years old and I needed a new one. My new samsung A516 came for 35 bucks, atleast it is a better phone then the one they first offered and for less and only had to lock in for 2 years vs 3. The rep was going to look into fixing my plan, I got in on a corporate plan 6 years ago for 32 bucks all included (taxes too) for 500min/cd/vm/after8 and weekends/. She just laughed when she saw it and said there was nothing left to do and even had to get special permission to give me the phone she kept me on hold for about 10mins waiting for what she said was her manager to approve it because she couldn't input this herself again or something like that. Just letting everyone know my experience and thanks again op for this it was great help. I was getting nowhere through normal routes and didn't want to change my plan for obvious reasons.

[shopper-X]

I've been with Rogers since December of 2007 now its August 2008 so just about 20 months = 1.7 years

And the plan offered to me was for 25$ monthly.

um...December of 2007 to August 2008 (this month just started) is 8 months not 1.7 years. Did you mean Dec. of 2006?

[Namael]

Thank you everyone, I now got my plan.

Quick backstory:

Been with Rogers since June 2003, signed up for corporate plan of:

150/eve/wkd/8pm - $20
Call Display + voicemail - $8
System Access Fee - $7
911 Fee - $0.50

Total w/ Tax: $40.80

Got a hardware upgrade in Dec 2004 for a razr + 3 year contract on the same plan.

It is now August 2008, I called them up, renewed 3 years this is what I got:

250/Eve/Wkds/ Plan $20
6pm early evening calling option $5
500 Text Messages $5
Rogers to Rogers Calling $5
Unlimited Incoming $10
Visual Voicemail $8
Call + Name Display $7

Credits:
Monthly Plan Credit -7$
Monthly Plan Credit -10$
Rogers to Rogers 3 year bonus -5$
Call Display Credit -7$
Unlimited Incoming Credit -10$

Total: 21 + system access fee + 911 + tax
= 32.15

Also, got an iphone 8gb for 249, and have the choice of adding $30gb data anytime.

[shopper-X]

Thank you everyone, I now got my plan.

Quick backstory:

Been with Rogers since June 2003, signed up for corporate plan of:

150/eve/wkd/8pm - $20
Call Display + voicemail - $8
System Access Fee - $7
911 Fee - $0.50

Total w/ Tax: $40.80

Got a hardware upgrade in Dec 2004 for a razr + 3 year contract on the same plan.

It is now August 2008, I called them up, renewed 3 years this is what I got:

250/Eve/Wkds/ Plan $20
6pm early evening calling option $5
500 Text Messages $5
Rogers to Rogers Calling $5
Unlimited Incoming $10
Visual Voicemail $8
Call + Name Display $7

Credits:
Monthly Plan Credit -7$
Monthly Plan Credit -10$
Rogers to Rogers 3 year bonus -5$
Call Display Credit -7$
Unlimited Incoming Credit -10$

Total: 21 + system access fee + 911 + tax
= 32.15

Also, got an iphone 8gb for 249, and have the choice of adding $30gb data anytime.

Anytime as in before August 31, 2008. That is the final official date of this plan. Once it is gone a rep will not be able to add it, however it can be grandfathered in, again if added before August 31, 2008.
There are rumours that the plan will change to $30/1GB or will be extended at $30/6GB, but rumours are just that, rumours.

[goob3r]

Anyone know if retentions has been known to move credits around? I've currently got a $7 for CD and a $7 on the monthly plan, supposedly against VM. I called a regular CSR to see if I could switch to the smartphone bundle for $15 so I could get more for $1 but the CSR said they couldn't move my $7 CD credit to my smartphone.

[ProfessorChaos]

Anyone know if retentions has been known to move credits around? I've currently got a $7 for CD and a $7 on the monthly plan, supposedly against VM. I called a regular CSR to see if I could switch to the smartphone bundle for $15 so I could get more for $1 but the CSR said they couldn't move my $7 CD credit to my smartphone.

Ya its true once you update to a smartphone value pack, the credit disappears. Happened when I upgraded to the iPhone $15 value pack. My $7 monthly credit disappeared because it switched me to visual voicemail.

[gman]

how many people got this deal? i just got a new plan and have to pay $20 for this plus $5 for a few more extras...i'd rather save $10 and nto get the extras. then again, i don't think you qualify for a HUP for plans less than $20 so no iphone..

I got the mentioned plan and iphones. I did make many calls to the retention.

Background: I do not have any contract with Rogers for about 2 years. I did not have any HUP for 5 years. I paid a monthly plan without any contract for 2 years.

First CSR: I called Rogers retention. I told the lady I did not have any plan for a long while and I now want to see if they call offer me a good monthly in contract. She immediately offered me the mentioned plan because I was a "loyal" customer. Since I have a family plan, I asked if I have 2 lines with the same plan. She said yes. Good! I asked if I can an iPhone and how much. She said yes and how much (I forgot what the original offering was). Since at that moment I did not know if my wife wanted to pay to buy a iPhone for herself (she asked for different phone before), I told her to write that down and I would call again to confirm everything.

Second CSR (Pat): I called back and wanted to exercise the 'plans'. I confirmed the monthly plan. When I wanted to confirm the iphone price, she could not because "out of stock" and could not show. She asked me to exercise the plan and get iphone later or from the store. I sensed that would be troublesome and loss my negotiation power if something did not go my way. I asked when they would have stock. She said next week. I said please wrote that our conversation and I would call next week.

Third CSR: I called back and this CSR said there is no way to iphone because of my voice plan was heavily discounted. She said Pat made a mistake. She could not get the iPhone price was not because of OOS. It was because it was not possible for that voice plan. I asked if she could do anything to give me an iphone. She said no way.

Forth CSR: Basically, the same answer from the 3rd. He offered me a worse plan and higher price.

Fith CSR (Jack): He got everything works exactly the same as I expect based on my conversation with the first and the 2nd CSR.


Not sure how he got it, but that's not usually the case.

200 minutes with unlimited evenings and weekend is a base price of $20
+50 minutes bonus I am assuming
Early evenings from 6pm would cost another $5
Voicemail is $7
Caller ID $7

So all together the plan would cost $39 normally, however, it is possible to get credits for the voicemail, caller ID and possibly the early evenings, which would bring the total to at least $20 a month. I remember reading somewhere that they cannot credit you more than the base price, which is the $20, so the lowest his plan should be is $19. Maybe he got lucky and got another $5 credit somehow. Whatever the case, this deal is definitely not typical.

This is what it is shown in "Wireless" in "My Rogers":

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* Detailed Billing
* Call Forward/Trans.Pay Per Use
* System Access Fee - $6.95 - Monthly
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* Digital Call Display Credit - To be removed on 25/07/2011
* Monthly Plan Credit - To be removed on 25/07/2011
* Monthly Plan Credit - To be removed on 24/07/2011
6PM Early Eve. Calling Option All
Voicemail All


It does not show how much those credit are in Rogers web site.

[echlon]

This is what it is shown in "Wireless" in "My Rogers":

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* Detailed Billing
* Call Forward/Trans.Pay Per Use
* System Access Fee - $6.95 - Monthly
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* Digital Call Display Credit - To be removed on 25/07/2011
* Monthly Plan Credit - To be removed on 25/07/2011
* Monthly Plan Credit - To be removed on 24/07/2011
6PM Early Eve. Calling Option All
Voicemail All


It does not show how much those credit are in Rogers web site.

Totally forgot it displays your credits in My Rogers, heres what mine says

250/Unlimited Eve/Wkds Plan - $20.00

Additional Services
Call Forward/Trans.Pay Per Use
Detailed Billing
125 Sent/Unlim Received Text
50 Picture or Video Msgs.
WAP Browsing

Additional Charges**
911 Emergency Svc Access Fee - $0.50
System Access Fee - $6.95


Discount(s)
Rogers to Rogers Text Cr - To be removed on 29/08/2009
Better Choice Bundles 5% Disc
Value Pack 1 Month Credit - To be removed on 31/08/2008
Monthly Plan Credit - To be removed on 31/07/2011
Monthly Plan Credit - To be removed on 31/07/2011
Rogers to Rogers Calling Cr - To be removed on 29/08/2009
$8 credit Video/Radio
33.3% Value Pack Add-on Disc.


the R2R credits are from my old plan, anyone have insight to what the $8 credit Video/Radio is :confused:

[goob3r]

Ya its true once you update to a smartphone value pack, the credit disappears. Happened when I upgraded to the iPhone $15 value pack. My $7 monthly credit disappeared because it switched me to visual voicemail.

Did you try and get it back?

[echlon]

I have the $15 value pack which includes unlimited mobile browsing and it states: Plan includes unlimited on-device mobile browsing using the Rogers Mobile Internet Browser only and is only available on select Rogers certified devices, does this mean I can't go into my phone menu and use the "Go To Url" way? I'm confused what the Rogers Mobile Internet Browser is.

[JL2002]

Totally forgot it displays your credits in My Rogers, heres what mine says

250/Unlimited Eve/Wkds Plan - $20.00

Additional Services
Call Forward/Trans.Pay Per Use
Detailed Billing
125 Sent/Unlim Received Text
50 Picture or Video Msgs.
WAP Browsing

Additional Charges**
911 Emergency Svc Access Fee - $0.50
System Access Fee - $6.95


Discount(s)
Rogers to Rogers Text Cr - To be removed on 29/08/2009
Better Choice Bundles 5% Disc
Value Pack 1 Month Credit - To be removed on 31/08/2008
Monthly Plan Credit - To be removed on 31/07/2011
Monthly Plan Credit - To be removed on 31/07/2011
Rogers to Rogers Calling Cr - To be removed on 29/08/2009
$8 credit Video/Radio
33.3% Value Pack Add-on Disc.


the R2R credits are from my old plan, anyone have insight to what the $8 credit Video/Radio is :confused:


I think the first 3 months you get unlimited MobileTV and Radio.... i got that on my bill too....

[JL2002]

I have the $15 value pack which includes unlimited mobile browsing and it states: Plan includes unlimited on-device mobile browsing using the Rogers Mobile Internet Browser only and is only available on select Rogers certified devices, does this mean I can't go into my phone menu and use the "Go To Url" way? I'm confused what the Rogers Mobile Internet Browser is.

if you have a Roger's certified phone, you should see a Vision icon or something similar on it and it has Roger's Mall, i think that's the browser they're talking about

[ProfessorChaos]

Did you try and get it back?

I called in once about it and the guy at retentions wouldn't budge saying that once u change essentials, old monthly plan credits get wiped out. maybe ill try again before months end.

[echlon]

if you have a Roger's certified phone, you should see a Vision icon or something similar on it and it has Roger's Mall, i think that's the browser they're talking about

Ah, I was using the phone go to url feature ugh, going to get charged $15/mb O_O. I upgraded to the BB Pearl and stated I wanted the unlimited mobile browsing so the guy recommended the $15 value pack but it says: In-eligible devices (PDAs such as Blackberry or Windows Mobile devices, PC cards and non-Rogers certified devices are not eligible), well there wasn't much point in getting the $15 value pack if I can't even use it with my BB wtf ...

[Cyclops]

Anyone know who I should be calling to get my MSD code removed?

[Nermal]

Anyone know who I should be calling to get my MSD code removed?

Why would you want to remove it?

My MSD gives me an extra 25 daytime minutes on each the phones on my account, and no charge for incoming calls that originate from other phones on the same account. (Kind of useless with Rogers to Rogers, but it doesn't hurt anything.)

[GoogleFish]

How does one get a plan like that?? That's like $39 of monthly Credits!!!


Thank you everyone, I now got my plan.

Quick backstory:

Been with Rogers since June 2003, signed up for corporate plan of:

150/eve/wkd/8pm - $20
Call Display + voicemail - $8
System Access Fee - $7
911 Fee - $0.50

Total w/ Tax: $40.80

Got a hardware upgrade in Dec 2004 for a razr + 3 year contract on the same plan.

It is now August 2008, I called them up, renewed 3 years this is what I got:

250/Eve/Wkds/ Plan $20
6pm early evening calling option $5
500 Text Messages $5
Rogers to Rogers Calling $5
Unlimited Incoming $10
Visual Voicemail $8
Call + Name Display $7

Credits:
Monthly Plan Credit -7$
Monthly Plan Credit -10$
Rogers to Rogers 3 year bonus -5$
Call Display Credit -7$
Unlimited Incoming Credit -10$

Total: 21 + system access fee + 911 + tax
= 32.15

Also, got an iphone 8gb for 249, and have the choice of adding $30gb data anytime.

[Cyclops]

Why would you want to remove it?

My MSD gives me an extra 25 daytime minutes on each the phones on my account, and no charge for incoming calls that originate from other phones on the same account. (Kind of useless with Rogers to Rogers, but it doesn't hurt anything.)

Err, I meant Corporate code. I want to remove my corporate code because my corporate plan allows me to upgrade headsets every 24 months and not 12. I'm looking to get a new smartphone or something.

[Daveydave]

I am a Rogers customer and phoned telus to get the EPP 17.30 plan and was told it had expired and got offered another plan it was ok but not great, so I declined and thought I would phone Rogers and see if they would match the EPP 17.30 or counter offer something close, here is what they offered:

250 daytime minutes
unlimited evenings after 8, and free weekends
call display and voicemail
100 cdn long distance minutes
500 sent text messages

for $25 a month less a $5 per month credit, so $20 a month plus $6.95 access fee and .50 fee for 911, total per month $27.45 plus taxes, must resign for a 3 year contract, and if I cancel their is a $200 cancellation fee. I accepted the deal, it fits what I need for sure.

I think it is a great plan for Rogers offering it, what are others thoughts?

[71brotim]

The Telus EPP $17.30 plan is still available - I have two phones on it.

[Daveydave]

I phoned Telus this morning and was told that it had expired, I called the client loyalty and solutions team 1-888-692-8888, they offered me another plan but it wasnt that great.

[thecharlie]

These types of plans are retention plans, and there is a HUGE thread in this forum regarding this already.

http://www.redflagdeals.com/forums/showthread.php?t=111887&highlight=rogers

[Octavius]

I am a Rogers customer and phoned telus to get the EPP 17.30 plan and was told it had expired and got offered another plan it was ok but not great, so I declined and thought I would phone Rogers and see if they would match the EPP 17.30 or counter offer something close, here is what they offered:

250 daytime minutes
unlimited evenings after 8, and free weekends
call display and voicemail
100 cdn long distance minutes
500 sent text messages

for $25 a month less a $5 per month credit, so $20 a month plus $6.95 access fee and .50 fee for 911, total per month $27.45 plus taxes, must resign for a 3 year contract, and if I cancel their is a $200 cancellation fee. I accepted the deal, it fits what I need for sure.

I think it is a great plan for Rogers offering it, what are others thoughts?

My thought is that this is a retentions plan that should go in the current Rogers Cell Phone Retention thread.

[HowEver]

These types of plans are retention plans, and there is a HUGE thread in this forum regarding this already.

Nope.

This is not a retention plan, it's an EPP or "employee paid plan" or business plan. The retention plans can be much better--but new customers can get this plan.

[billrush]

Read it and weep

I seldom use my cell and have a grandfathered plan , 25 minutes per month with Telus ..............$10

No contract
No cancellation fee

It meets my needs and if it were not such a good price I would not even have a cell phone.

[mlerner]

Read it and weep

I seldom use my cell and have a grandfathered plan , 25 minutes per month with Telus ..............$10

No contract
No cancellation fee

It meets my needs and if it were not such a good price I would not even have a cell phone.

Umm you do know the pay & talk plans are better than that right? $10 of prepaid airtime would give you 40 minutes.

[MasZakrY]

Umm you do know the pay & talk plans are better than that right? $10 of prepaid airtime would give you 40 minutes.

pwned? :lol:

[Mendesb]

pwned? :lol:

lol yup.

[cruisx]

Ok bad new guys =( I recently lost my job so i am trying to reduce my phone plan as much as pissiable. Currently i pay 42$ for 100 min and unlim evening/weekends and a 7$ browsing plan.

I have been with rogers for 4 months now and i will be taking of the browsing so it will reduce my plan to 35$. now is there anything i can do to reduce this even more?

will calling retentions help? ='( please help guys...

[tenen]

Ok people, I need some help.

I'm at the end of my 3 yr. contract with Rogers (Aug.27).
This is what I got:

100/1000 Eve/Weekend Plan $25
Essential Value Pack $11
911 $0.50
System Access Fee $6.95

With taxes I pay approx. $50 dollars every month.
My problem is that I rarily talk on the phone and use maybe 60 minutes a month but use the phone to send occasional International text messages.
I feel that I was paying too much just for the convenience of owning a cellphone.
I would like to continue with the plan on a month to month basis if I can get the same thing for $35 a month with taxes.
Or I'm willing to sing up for an iPhone with voice and data for a maximum of $50 a month with taxes.

Is there any chance that I can get this?
Any help will be appreciated.

[Derfel]

lol yup.

That was awful for that poster! He probably pays SAF on top of that too...

[justblaze619]

I'm gonna get a new N95 soon so I'm wondering, how many of you have gotten the $30 data plan for $15?

What are my chances of getting this? I am currently on this retention plan that I got about a year ago:

250 Daytime Min.
R2R, 2500 Texts, CID
unlimited e/w at 5 pm
1000 Canadian LD

$43 including everything

[Derfel]

I'm gonna get a new N95 soon so I'm wondering, how many of you have gotten the $30 data plan for $15?

What are my chances of getting this? I am currently on this retention plan that I got about a year ago:

250 Daytime Min.
R2R, 2500 Texts, CID
unlimited e/w at 5 pm
1000 Canadian LD

$43 including everything

It all depends on your existing credits. They won't credit your data plan, but might put a $10 credit on that plan you already have... bring you to approx. $65.

[Mendesb]

Ok bad new guys =( I recently lost my job so i am trying to reduce my phone plan as much as pissiable. Currently i pay 42$ for 100 min and unlim evening/weekends and a 7$ browsing plan.

I have been with rogers for 4 months now and i will be taking of the browsing so it will reduce my plan to 35$. now is there anything i can do to reduce this even more?

will calling retentions help? ='( please help guys...
email me :) there are many things you can do.. also if possible take a picture of your previous bill.

Ok people, I need some help.

I'm at the end of my 3 yr. contract with Rogers (Aug.27).
This is what I got:

100/1000 Eve/Weekend Plan $25
Essential Value Pack $11
911 $0.50
System Access Fee $6.95

With taxes I pay approx. $50 dollars every month.
My problem is that I rarily talk on the phone and use maybe 60 minutes a month but use the phone to send occasional International text messages.
I feel that I was paying too much just for the convenience of owning a cellphone.
I would like to continue with the plan on a month to month basis if I can get the same thing for $35 a month with taxes.
Or I'm willing to sing up for an iPhone with voice and data for a maximum of $50 a month with taxes.

Is there any chance that I can get this?
Any help will be appreciated.
100% you can reduce this. if all you talk is 60min.. get one of those emergency packages lol. but your more than welcome to email me

That was awful for that poster! He probably pays SAF on top of that too...
lol yah... he was bragging so much too. When I saw "read it and weep" then im like hmm a competitor to my king plan?! then i saw the plan and im like uhh...



I'm gonna get a new N95 soon so I'm wondering, how many of you have gotten the $30 data plan for $15?

What are my chances of getting this? I am currently on this retention plan that I got about a year ago:

250 Daytime Min.
R2R, 2500 Texts, CID
unlimited e/w at 5 pm
1000 Canadian LD

$43 including everything
Your plan should be billed something along this effect.

250daytime
unlim after 6pm - 25$
5pm early start - 2$
credit 2$
2500texts - 10$
- credit 10$
R2R - 5$
- Credit 5$
1000LD - 5$
Call ID - 7$
- credit 7$
total:
25+ 5 = 30
+ 6.95
+ . 50
+ 13%
= $42.32

Total Credits:
2 +10+5+7 = 24$

[born2bwild]

is there anyone who got their rogers bill after using iphone without data plan??? any data charges?

[Ch28]

Read it and weep

I seldom use my cell and have a grandfathered plan , 25 minutes per month with Telus ..............$10

No contract
No cancellation fee

It meets my needs and if it were not such a good price I would not even have a cell phone.

You idiot :lol:

[felix]

Ok bad new guys =( I recently lost my job so i am trying to reduce my phone plan as much as pissiable. Currently i pay 42$ for 100 min and unlim evening/weekends and a 7$ browsing plan.

I have been with rogers for 4 months now and i will be taking of the browsing so it will reduce my plan to 35$. now is there anything i can do to reduce this even more?

will calling retentions help? ='( please help guys...
Yes, like everyone else here you should be able to easily get a $20 plan with 250 min, unlimited evenings and weekends, evenings start at 8pm, free call display.

[rapsfan12]

i'm looking to change my deal also, if possible...so far, i have this on my N95-3:

50/1000 Eve/Wkds Plan $20.00
Communicate Value package (call display, voicemail, 125 sent txts) $11.00
plus 911 fee + system access fee

= $43.45

i'm looking to get the $30.00 6GB data plan (my phone is unocked, but i signed the 3-yr contract anyway), and $74.00/mth seems like too much to pay for someone who barely makes any calls...i actually use my phone more for other reasons, like taking pictures and listening to music (and going online after the data plan kicks in)...

is there any way i can reduce this? i realized i don't text as much as i thought, so i wouldn't mind just paying per text msg...call display and voicemail are important though...

thanks for any advice

[JL2002]

i'm looking to change my deal also, if possible...so far, i have this on my N95-3:

50/1000 Eve/Wkds Plan $20.00
Communicate Value package (call display, voicemail, 125 sent txts) $11.00
plus 911 fee + system access fee

= $43.45

i'm looking to get the $30.00 6GB data plan (my phone is unocked, but i signed the 3-yr contract anyway), and $74.00/mth seems like too much to pay for someone who barely makes any calls...i actually use my phone more for other reasons, like taking pictures and listening to music (and going online after the data plan kicks in)...

is there any way i can reduce this? i realized i don't text as much as i thought, so i wouldn't mind just paying per text msg...call display and voicemail are important though...

thanks for any advice

call Rogers Retention and tell them you want to cancel because of this and Bell is offering all that for $40-45+saf+911+tax....and see if they can reduce it to that...

[J-Wo]

Here's the plan I've got on my w810i, called retentions in March 2007 to get this plan:

$25 - 250/unlimited 6pm eve/wkds plan
$11 - communications value pack (voicemail, call display, 125 sent txts)
$5 - Rogers-to-Rogers
-$5 - Rogers-to-Rogers credit
-$10 - monthly plan credit
=====
$26 + SAF + 911 + tax

If I go online and upgade my comm value pack to the $15 value pack that includes unlimited browsing, will I lose my plan credits? If I call retentions will they increase my plan credits if I ask them too? Nicely of course :P

[cruisx]

Yes, like everyone else here you should be able to easily get a $20 plan with 250 min, unlimited evenings and weekends, evenings start at 8pm, free call display.

Really? I thought you had to be with them for 6 months to even try for it? Ok then i guess il will give it a shot.

[echlon]

For people who did a HUP, did they provide you with a tracking number? or it will just show up at the door ....

[Rammy]

New number 1-888-764-3771

[st7860]

New number 1-888-764-3771

thats just 1-888-rogers1 isnt it?.

[rebel_rfd]

alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

[s2k]

What sort of deals are there around for existing customers lookign to upgrade to a Blackberry, HTC, or Blackjack or similar? Currnetly on an older general Razor with no data plan. Would like something so can I can get email access (pop or imap) while on the road with some basic web access. Would prefer a full browser not a mobile one but nto sure what options there are for that beyond an iPhone?

Any suggestions on a plan or device and how to contact Rogers on an upgrade offer?

[echlon]

Well that was fast, after posting the post about if they provide a tracking number, UPS came knocking at my door and my BB pearl arrived :D so much nicer than my old phone, I have to get used to it first.

I called friday afternoon and got offered the free pearl, not sure if UPS was working yesterday, if they didn't, it came in 1 business day.

[Bafflebrain]

Ok help me here.

I am currently on a 3 year plan expiring Nov 2008. Plan includes:
$20/mo +SAF+911
200 daytime +25 bonus.
eve+wknd starting at 8pm :(
free CID

I talked to the CxR and she is offering

$25/mo +SAF+911
250 daytime
eve+wknd starting at 6pm
R2R
CID
Voicemail for only first 12 months
choice of 8Gb iPhone $224 or 16Gb iPhone for $324 with $30 6Gb data plan
no $50 credit since the plan is less than $30.

I said I would do it for $20/month but she said $25 is the best I can get for the plan above. Any chance I can call back and get a better deal?

PS. She asked to note her offer on my account and I wonder if that would affect future negotiation.

[bubble.tea]

wHAT IN hEAVEN'S NAME hAPPENED?



Why did this thread get merged?


Shoot....now it's by far the biggest thread LOL.

[napoleon1769]

Is it true that if you get an Iphone all your retention credits will be removed?

[weedb0y]

Is it true that if you get an Iphone all your retention credits will be removed?

As far as I know yeah..

[napoleon1769]

As far as I know yeah..

Oh wtf! My rep didn't tell me anything about this and he told me not to choose an Iphone specific plan because my plan was better than the other one!

[Mendesb]

As far as I know yeah..

not always.. ive done one myself on nicer plans.

[rapsfan12]

i'm looking to change my deal also, if possible...so far, i have this on my N95-3:

50/1000 Eve/Wkds Plan $20.00
Communicate Value package (call display, voicemail, 125 sent txts) $11.00
plus 911 fee + system access fee

= $43.45

i'm looking to get the $30.00 6GB data plan (my phone is unocked, but i signed the 3-yr contract anyway), and $74.00/mth seems like too much to pay for someone who barely makes any calls...i actually use my phone more for other reasons, like taking pictures and listening to music (and going online after the data plan kicks in)...

is there any way i can reduce this? i realized i don't text as much as i thought, so i wouldn't mind just paying per text msg...call display and voicemail are important though...

thanks for any advice


call Rogers Retention and tell them you want to cancel because of this and Bell is offering all that for $40-45+saf+911+tax....and see if they can reduce it to that...

thanks, but i'm not really into lying in order to get a better deal...can i just call them and ask them (nicely) if they could do better, or will i quickly get rejected? then again, my contract is only 7 months in, so i don't know if they'll do me any favours...

[napoleon1769]

Okay the rep told me to consider the Smartphone Value Pack and I was wondering if there are any value pack bundles out there I could tweak that would make my plan better. I'm a Rogers customer for 14 years and this should be what I have:

$20+SAF+tax

325 minutes
unlimited incoming
6pm evenings
call display
voicemail
1000 text
r2r
1000ld

I just added the 6gb data for $30.

Question 1: The only credits I receive that are specific is unlimited incoming and call display so I'm assuming that if I remove those services, the credits would be removed as well. The credits that are not specified will not be removed if I remove the service. Am I correct?

Question 2: If I'm right on question 1, that means I could remove services like voicemail, 1000 text messages, and early evenings, STILL receive the credits, AND get a value pack which would lower my price plan. Which would be the best then? The $20 Iphone Value Pack? Essentially it will save me $2 and I'll get 7500 more text messages, call ring trax (not sure what this is), and who called.

I know there's quite a bit of information but any advice from you seasoned RFDers would be awesome! :cheesygri

[rebel_rfd]

Bull, I resigned for another 3 years, wit more credits, see above, and have not lost any. I had the relations rep speicifcally memo all the changes, and obtained the ID number in case i have any future billing issues.


As far as I know yeah..

[rebel_rfd]

You cant add the 20 iPhone value pack or the 15 dollar one that has the caller ring trax included. Those can only be added to the iPhone Voice+Data packs they offer. You know the one for 60 bucks, gives like 400 megs data, 125 text msgs, 150 air time, 9 pm Evening Calling Option.

Only iPhone value pack you can add is the 15 dollar one, comes with 2500 text, visual voicemail, caller id and who called.


Okay the rep told me to consider the Smartphone Value Pack and I was wondering if there are any value pack bundles out there I could tweak that would make my plan better. I'm a Rogers customer for 14 years and this should be what I have:

$20+SAF+tax

325 minutes
unlimited incoming
6pm evenings
call display
voicemail
1000 text
r2r
1000ld

I just added the 6gb data for $30.

Question 1: The only credits I receive that are specific is unlimited incoming and call display so I'm assuming that if I remove those services, the credits would be removed as well. The credits that are not specified will not be removed if I remove the service. Am I correct?

Question 2: If I'm right on question 1, that means I could remove services like voicemail, 1000 text messages, and early evenings, STILL receive the credits, AND get a value pack which would lower my price plan. Which would be the best then? The $20 Iphone Value Pack? Essentially it will save me $2 and I'll get 7500 more text messages, call ring trax (not sure what this is), and who called.

I know there's quite a bit of information but any advice from you seasoned RFDers would be awesome! :cheesygri

[napoleon1769]

You cant add the 20 iPhone value pack or the 15 dollar one that has the caller ring trax included. Those can only be added to the iPhone Voice+Data packs they offer. You know the one for 60 bucks, gives like 400 megs data, 125 text msgs, 150 air time, 9 pm Evening Calling Option.

Only iPhone value pack you can add is the 15 dollar one, comes with 2500 text, visual voicemail, caller id and who called.


Question 1: The only credits I receive that are specific is unlimited incoming and call display so I'm assuming that if I remove those services, the credits would be removed as well. The credits that are not specified will not be removed if I remove the service. Am I correct?

So assuming question 1 was right, I can remove voicemail and text messages, keep the 17 credit, and get the 15 value pack which would give me the aforementioned bonuses plus upgrade voicemail to visual voicemail, and add whocalled for free while saving $2? I just want to make sure before I start messing up my account. =X

[rebel_rfd]

Makes sense, as long as they appear as generic credits on your profile.

Side note, I'm curious if you have a voicemail credit on your account, worth 7 bucks. Would you just pay a buck more for the Visual Voicemail which is 8 bucks, or would it not apply properly.

[MasZakrY]

I've been reading through this monster of a thread and still cant find exactly what I'm after.

Basically, whats a good monthly deal one can find for a brand new Rogers customer purchasing a iPhone with "30gb data" and "without any data".

I'm looking to spend $20-$25 (+ SAF + 911 + tax) max on a voice+text plan and ~$40 (+ SAF + 911 + tax) if data was incl.

thanks :lol:

[napoleon1769]

I thing it applies because my vm credit is generic. Unless yours specifically says vm.

[Firestorm]

I've been reading through this monster of a thread and still cant find exactly what I'm after.

Basically, whats a good monthly deal one can find for a brand new Rogers customer purchasing a iPhone with "30gb data" and "without any data".

I'm looking to spend $20-$25 max on a voice+text plan and ~$40 if data was incl.

thanks :lol:There's absolutely no way to do $20 - $25 after SAF if you want a voice plan with texts and call display. Mine is $37.50 a month after $10 credit for that =[ I'm gonna see what I can do to add Data but stay under $50, might be impossible but I gotta try @_@

[napoleon1769]

I doubt you can get a $40 plan which includes data as the data component is $30 itself and not discountable.

[MasZakrY]

There's absolutely no way to do $20 - $25 after SAF if you want a voice plan with texts and call display. Mine is $37.50 a month after $10 credit for that =[ I'm gonna see what I can do to add Data but stay under $50, might be impossible but I gotta try @_@

I meant + SAF + 911 + tax

I've edited my post to reflect this :)

[tenen]

Is there anybody who has received a discount on the $30 6Gb data?
Is it possible to get voice & data for ~$50?
How much is the 8 Gb iPhone, $199 or $245, and is there a set up charge?

Thanks for any advice.

[Kaitlyn]

Well I made a big mistake (lol) and I got the 16gb black iPhone for $349 waived admin fee and $30/6gb data...

I have call display and voicemail, but I need a special item for visual voicemail, right? My current voicemail won't "convert"?

[mlerner]

Well I made a big mistake (lol) and I got the 16gb black iPhone for $349 waived admin fee and $30/6gb data...

I have call display and voicemail, but I need a special item for visual voicemail, right? My current voicemail won't "convert"?

It'll work but if you specifically want visual voicemail, it's $8 for VVM or $15 for the VVM value pack.

[whabs]

Just ordered an IPhone. I'll post my deal tommorow, the rep is supposed to call me back, I will try to get a little more.

Once again, the rep told me she could not block data. Then I said yes you can. Then she said yea but sometimes the phones bypass the blocking and uses internet...

Then I said ok then block it and if the iphone bypass the blocking, too bad for me.

lol wth. Since when phones can bypass these things ?

Anyway.

[born2bwild]

As far as I know yeah..

buddy... wat u talkin about??? ur retentions credits dont get removed if u get iphone. i got 2 iphones on two different accounts and both still have each and every single credit.

[EscaBoi]

New number 1-888-764-3771


thats just 1-888-rogers1 isnt it?.

Yes it is. I just called today and they also gave that number. Anyone got the new number yet?

[MasZakrY]

I've been reading through this monster of a thread and still cant find exactly what I'm after.

Basically, whats a good monthly deal one can find for a brand new Rogers customer purchasing a iPhone with "30gb data" and "without any data".

I'm looking to spend $20-$25 (+ SAF + 911 + tax) max on a voice+text plan and ~$40 (+ SAF + 911 + tax) if data was incl.

thanks :lol:

nobody? :(

[Tincan]

nobody? :(

I'm looking for the same type of plan as you. I haven't seen anyone as a new customer get it. I'm going to call in soon and try anyway.

[rebel_rfd]

I'm looking for the same type of plan as you. I haven't seen anyone as a new customer get it. I'm going to call in soon and try anyway.

alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

[mrnngg]

Hey everyone

So I just called rogers retention and got this awesome girl named Jen. She was very sweet and kind and listened to all that I had to say. In true honesty, she was the type of person you could actually talk to in real life.


Here's the new deal
250 anytime minutes
unlim free incoming (new)
Unlim E/W from 5pm (YES 5pm!)
free call display
free voicemail
500 text (new)

$33 all inclusive (SAF+tax + 911)

Old Deal
250 anytime minutes
Unlim E/W from 6pm
free call display
free voicemail
125 text

$38 all inclusive

I'm pretty happy with my plan and she cut $5 off of it.

She was also saying for sure the bold was coming prior to Sept 1. and that there was a good chance the Blackberry flip (8220)/Kickstart was coming as well.

Anyways, all I can say is be nice/kind always say please and thank you and be super polite. It also good to open up with how's your day going and pretending you know nothing about retentions. Keep thinking in terms of cancellations not retentions!

Good luck everyone!

P.S. retention line is going to be disconnected soon (1-2months I'm guessing) but at the automated menu just say cancellations and it'll route your call to the appropriate department

[rebel_rfd]

What do you means its being removed? So no more retention plans? Did you just call, I thought they close at 10.

[MasZakrY]

alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

Can I just walk into a "Telephone Booth" or "Wireless Wave" and get this? Are the "3 monthly credits" applied every month?

[rebel_rfd]

You gotta call into Relations, and ya, monthly credits, thus applied every month.

[MasZakrY]

You gotta call into Relations, and ya, monthly credits, thus applied every month.

So can I just call retentions without going into a store or actually having a iPhone and they will ship me the phone with that plan attached to it? If so that sounds pretty good there.

[gman]

So can I just call retentions without going into a store or actually having a iPhone and they will ship me the phone with that plan attached to it? If so that sounds pretty good there.

You call retention means you don't deal with the store. They will ship the phone to you.

[zweinstein]

So can I just call retentions without going into a store or actually having a iPhone and they will ship me the phone with that plan attached to it? If so that sounds pretty good there.


You call retention means you don't deal with the store. They will ship the phone to you.

You don't need to call retentions to get a phone shiped to you. You can just call the front line people to get the phone shipped to you. Obviously, if you want the better plan with the phone that you will be shipped, you need to go through LnR (Loyalty and Retentions or just Retentions).

[digitalgurll]

i want to get an iphone but dont want a data plan ... is that possible with rogers? what should i do when i call retentions/

[gman]

i want to get an iphone but dont want a data plan ... is that possible with rogers? what should i do when i call retentions/

Yes.

Is your contract expiring or expired?

This (http://www.redflagdeals.com/forums/showpost.php?p=7200734&postcount=16126) is what I did to get mine.

[litecaster]

Just called up customer service to see if I could get a better deal. The guy, Spencer, was pretty ass about it. So my old plan is

25$/month
1000 eve/wkd @ 9
100 wkday
100 LD min
unl incoming

+11$ communicator pack
125 txt, enhanced vm, CID, etc.

+10$ my5

ends up being...i think like 60$/month

So this woman firsts calls me asking me if I wanted to extend my contract for 3 years and get R2R as a bonus. When I told her no, she told me why and I told her I was looking to get better deals else where. Long story short, she told me I could get a cheaper plan and get much more weekday minutes and make the evenings and weekends unlimited by calling customer service.

So i call *611 and got customer service. The guy just offered me the Mega 35$ incoming plan. After I argue with him for a while telling him that I need earlier weekends, he just keeps adding to the price. In the end, he tells me there's no way I can get a better deal and my plan is already good enough as it is and there's nothing he can do.

Enough typing...any ideas? I don't wanna call too much because they make notes each time you call and I somehow think having a long list of notes under it might make the reps hate you. BTW, my contract's ending in 1-2 months.

[cfwifey]

First time posting here so I apologize in advance if I'm posting in a wrong forum/asking stupid questions. :o

I've just gotten a retention plan with a bunch of credits but...

I have a few "Monthly Plan Credit" on my wireless account. Some of them has different dates next to them "To be removed on xx/xx/2011"; thats what I see when I log on to my Online Service on rogers.ca. Some of them simply don't have a date and it just shows as "Monthly Plan Credit"

SO does that mean the ones that DON'T have the "To be remove dates" will stay on my account permanently? And the ones that HAVE the "To be remove dates" will be gone on the specified date?

[bubble.tea]

....
SO does that mean the ones that DON'T have the "To be remove dates" will stay on my account permanently? And the ones that HAVE the "To be remove dates" will be gone on the specified date?

yes......and yes.

[MasZakrY]

Also recieved iPhone at New Cx pricing

Missed that before but what is "Cx pricing"?

[OverDriveAdamJ]

Missed that before but what is "Cx pricing"?

cx = customer - a shortform CS (customer service) and TS (technical support) use to log notes in their database application.

[gman]

Just called up customer service to see if I could get a better deal. The guy, Spencer, was pretty ass about it. So my old plan is

25$/month
1000 eve/wkd @ 9
100 wkday
100 LD min
unl incoming

+11$ communicator pack
125 txt, enhanced vm, CID, etc.

+10$ my5

ends up being...i think like 60$/month

So this woman firsts calls me asking me if I wanted to extend my contract for 3 years and get R2R as a bonus. When I told her no, she told me why and I told her I was looking to get better deals else where. Long story short, she told me I could get a cheaper plan and get much more weekday minutes and make the evenings and weekends unlimited by calling customer service.

That woman is probably a marketer. It is not the generic customer service you should be looking for. You should be looking for wireless retentions.



So i call *611 and got customer service. The guy just offered me the Mega 35$ incoming plan. After I argue with him for a while telling him that I need earlier weekends, he just keeps adding to the price. In the end, he tells me there's no way I can get a better deal and my plan is already good enough as it is and there's nothing he can do.

Enough typing...any ideas? I don't wanna call too much because they make notes each time you call and I somehow think having a long list of notes under it might make the reps hate you. BTW, my contract's ending in 1-2 months.

Customer service does not give you good deal and they can't give you good deal. You need to reach the retentions.

Marketer has less power than customer service which has less power than retentions which is what this thread is all about.

[rebjorne]

We have 4 wireless lines with Rogers. Two of them are probably haven't had a HUP in a while. If one of them has a voice plan that is under $30, and the other has a voice plan that is over $30, can we do a HUP for the iPhone for the one that is over $30, and use it with the line that is under $30 in order to get the $50 credit?

Also, does the revenue get reset with just the iPhone HUP or with all HUPs? Because last year, we HUP'd the other two lines, so I was wondering if we only have a year's worth of revenue built up on our account...

If someone can help, that'd be great! Thanks!

[ghettogal]

Here's the new deal
250 anytime minutes
unlim free incoming (new)
Unlim E/W from 5pm (YES 5pm!)
free call display
free voicemail
500 text (new)

$33 all inclusive (SAF+tax + 911)


That's a wicked deal! I wonder if they'll give the extra 25 if u have a corp code on ur account. I'm going to try calling them in a bit.

[cfwifey]

yes......and yes.

thanks! when i called up cs to verfify everything that was offer to me (cus it sounded too good to be true...didn't wanna take chances) and i was telling them what i could see on my plan on the online self service @ rogers.ca, the rep said he didn't see any "removal dates" on any of my credits and some of the options such as "25 anytime minutes" etc.

when i was confirming every single feature/option w/ the rep (such as voicemail...call ID...), she did not say i have the "25 anytime minutes" option, so I said "i see a "25 anytime minutes" option here on my self service online...", then rep said "no i dont' see it here..."

so whatever i see on my online self service is not the same as what a rep could see on their computer when i call?

[monit88]

Are the new university student plan posted yet?

[Mad.Whack]

Are the new university student plan posted yet?

Fraid not, only crappy high school plans.

For more info
http://www.howardforums.com/showthread.php?t=1408010

[blanzcs]

From what I read on the 7th page, apparently those student plans are for both high school and university students. The $25 plan being targeted for high school students, and the $45 plan being targeted for post-secondary students.

I was going to go rogers, but those plans are just way to cr@ppy.

[cruisx]

Ok guys, I have been with rogers for 4 months now and i am gonna try calling retentions to see if they can reduce my plan a bit or give me a cheaper better one.

But i was also wondering if it is possible for me to switch over from rogers to fido for a family plan? I asked the TS person at fido and they said ya its possible but depends on the rep. Now is there a certain department i should call for this or no?

[blanzcs]

Ok guys, I have been with rogers for 4 months now and i am gonna try calling retentions to see if they can reduce my plan a bit or give me a cheaper better one.

But i was also wondering if it is possible for me to switch over from rogers to fido for a family plan? I asked the TS person at fido and they said ya its possible but depends on the rep. Now is there a certain department i should call for this or no?


Honestly, I doubt you're going to find a rep that will do that. I would just call into retentions and try and get unlimited network calling.

[s2k]

Whats the current retention plan offerrings for an iPhone for long time customers?

I have a $20 voice plan now with 2 Razors on a shared plan. What can I expect to get for the 8GB iPhone with a data plan and still keep my current sharing?

Is the iPhone the best all-in-one phone option currently? Seems its the only one with a full browser option.

[Kaitlyn]

Can anyone confirm either way whether or not there are DATA credits? I've already exhausted the "monthly plan credits" up to my voice plan... lol

[cruisx]

Whats the current retention plan offerrings for an iPhone for long time customers?

I have a $20 voice plan now with 2 Razors on a shared plan. What can I expect to get for the 8GB iPhone with a data plan and still keep my current sharing?

Is the iPhone the best all-in-one phone option currently? Seems its the only one with a full browser option.


long time customer?
there is more than this but you can get
700 min
evening and weekends unlimited
evening starting at 6
15$ value pack(migh be reduced to 11)
unlmited incoming
texting
30$ data plan

all for 95$ with taxes.

[cruisx]

Honestly, I doubt you're going to find a rep that will do that. I would just call into retentions and try and get unlimited network calling.

you think they will give me the 25$ basic plan >_>. And do i need to be near wifi for network callng? how does it work.

[mcg]

I'm trying to get my dad a new deal.

He's been with ROGERS for 5 years, without doing any HUP's or changes to his plan.

He gave me his bill and he's still on some 100 minute Rogers AT&T Family Plan, and it sucks ass for what he's paying. Recently he started receiving an SAF credit though.

What are his chances of getting the plan mrnngg has? ie.


Here's the new deal
250 anytime minutes
unlim free incoming (new)
Unlim E/W from 5pm (YES 5pm!)
free call display
free voicemail
500 text (new)

$33 all inclusive (SAF+tax + 911)

I plan to call on his behalf and try to get things going. Any help is appreciated.

[rems]

I'm trying to get my dad a new deal.

He's been with ROGERS for 5 years, without doing any HUP's or changes to his plan.

He gave me his bill and he's still on some 100 minute Rogers AT&T Family Plan, and it sucks ass for what he's paying. Recently he started receiving an SAF credit though.

What are his chances of getting the plan mrnngg has? ie.



I plan to call on his behalf and try to get things going. Any help is appreciated.

that's the plan I have except my evenings start at 8 and no unlimited incoming but my last bill came out to about $25

[s2k]

What's the best number to call regarding retention deals? I called 1-88-764-3771 the main Rogers number and the CSR wasn't evne really able to tell me how my current pricing would even be impacted by an upgrade, so was rather useless.

[st7860]

you have to not speak with the 611 people. just tell them you want to cancel and they will forward you to the right place

[Bafflebrain]

Let's try this again..anyone?



Ok help me here.

I am currently on a 3 year plan expiring Nov 2008. Plan includes:
$20/mo +SAF+911
200 daytime +25 bonus.
eve+wknd starting at 8pm :(
free CID

I talked to the CxR and she is offering

$25/mo +SAF+911
250 daytime
eve+wknd starting at 6pm
R2R
CID
Voicemail for only first 12 months
choice of 8Gb iPhone $224 or 16Gb iPhone for $324 with $30 6Gb data plan
no $50 credit since the plan is less than $30.

I said I would do it for $20/month but she said $25 is the best I can get for the plan above. Any chance I can call back and get a better deal?

PS. She asked to note her offer on my account and I wonder if that would affect future negotiation.

[rebel_rfd]

that's the plan I have except my evenings start at 8 and no unlimited incoming but my last bill came out to about $25

LoL, Rems your on this forum too, it's me prospectjtaz from 8 forum, check out my plan, post 16192

[rebel_rfd]

Let's try this again..anyone?

it's really just the luck of the draw. You could get better, depends on rep you get. I'm trying to get voicemail creditted but having a ***** of time getting it done.

[Kaitlyn]

Does anyone know if there is a "visual voicemail credit"?

[rebel_rfd]

alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

The above is my plan, during negotiation I assumed that the generic $7 voicemail credit wouldn't apply to visual voicemail, now I find out it can. Tried calling yesterday, but you can from above my account has a ton of credits. Bill should come in a few dad so will see then, maybe they will screw up giving me leverage to push for voicemail credit.

[Rockstead]

Hi,

My 3 year contract is coming to and end, this is what I had originally signed up for via a local Source store. I had written it down like 3 years ago, so I might not be clear on some of the details, it was just a standard family plan available at the time.

Can someone please tell me what I should aim for in terms of renewing, will I need another contract?

To give you some insight, I'm happy with the features of the plan, except I would like having Call Display and voice mail, and of course paying less for whatever I already have.

3 year contract

$35/month + 2 x 6.95 network fees.

150 weekday minutes +75 for each phone shared
unlimted weekends 21:00-7:00
2500 phone to phone minutes
500 free incoming (first minute only? not sure)
500 free long distance (phone to phone, not sure)
2500 call forwarding and busy/no answer transfer minutes
2500 received text messages
call waiting and conference calling
35$ local rate
included:
free v360 mp3, camera, video
w300i 79.99 mp3 512mb, fm radio, camera, video
2 x free h500 blue tooth headsets
2 x free activation

Thanks a bunch

[rebel_rfd]

Does anyone know if there is a "visual voicemail credit"?

not directly, you can use the voicemail credit, $7 subtract from visual voicemail, so you pay a dollar.

That's what I'm trying to get now.

[Kaitlyn]

not directly, you can use the voicemail credit, $7 subtract from visual voicemail, so you pay a dollar.

That's what I'm trying to get now.

But that credit is connected to the "regular voicemail"...

You can't have voicemail AND visual voicemail

I have voicemail on my account AND the credit, but have not been credited past 2 bills :S

[Netcruzer]

My contract expires on Aug 21st.
I've been a long time Rogers contract customer. I'm currently on a $20 a month retention package with:
250 day mins
unlimited eve and weekends starting 6pm
no text
no data
no voicemail
no R2R or long distance
$7 for caller ID
6.95 SAF + 911
I have a 20% ambassador discount, yet the usual bill costs me $38 a month.

On average I use less than 30mins talk time a month. I'm seriously considering going on PayGo after the 21st when my contract is up.
I'm using a 1st gen iPhone, edge disabled, wifi for data currently.

Unless I'm incorrect, I could switch to PayGo, get no charge for SAF, CallerID, Voicemail, etc.
Add the $7 a month unlimited WAP browsing (and setup my iPhone APN to use it)
Add the $3 a month text package for 30 texts a month.
Buy a $100 365 day card and It would last me a long time if I keep my talking to a minimum as a currently do.

Is there even any point to asking Retentions for a better contract deal, or just switch to PayGo. With the SAF, CallID, and VM free on PayGO that's already a savings of about 17 in extras each month from a normal contract!

The $7 unlimited WAP on PayGo will allow me to use my iPhone more than I can now, as long as they don't do IMEI tracking. Not sure if they do.
What do you think?

[rebel_rfd]

But that credit is connected to the "regular voicemail"...

You can't have voicemail AND visual voicemail

I have voicemail on my account AND the credit, but have not been credited past 2 bills :S

I've been told by CxR that's how it works. Could me wrong, if you already have an iPhone just call them up to double check regarding the credit for voicemail applyin to it making it a $1.

I'm very interested in the answer you get.

I'm terms of an actual visual voicemail credit, I don't think one exists, since Apple has been very strict in terms of discounting Apple products, and I believe visual voicemail is one that is impossible to credit, uneas you get yourself a generic $5 or $10 dollar monthly credit.

[gman]

What's the best number to call regarding retention deals? I called 1-88-764-3771 the main Rogers number and the CSR wasn't evne really able to tell me how my current pricing would even be impacted by an upgrade, so was rather useless.


you have to not speak with the 611 people. just tell them you want to cancel and they will forward you to the right place

If you are talking to the machine, say "Cancel my phone". If you are talking to a human being, say "wireless retentions, please". That is all I said to get to the retentions 5 times recently.

[rems]

LoL, Rems your on this forum too, it's me prospectjtaz from 8 forum, check out my plan, post 16192

why u making me search for?!? :lol:

that's a pretty good deal if you use all that - lots of discounts/credits!...I think I'll get a data plan if they make it unlimited (and reasonably priced).
before the plan that I'm on now, I just had Call ID, Voicemail and 50 minutes and paid $17/month after taxes, etc...
That was all I needed. Getting a gf that lives an hour away forced me to get unlimited evenings :lol:

[jooksingjai77]

just got retentions plan; let me know what you guys think

250 daytime minutes - free after 6pm
free voicemail/call display/text messaging/rogers-2-rogers
6 gigs data

all in per month will be $63.11

also paying $179+tax for the iphone

[napoleon1769]

just got retentions plan; let me know what you guys think

250 daytime minutes - free after 6pm
free voicemail/call display/text messaging/rogers-2-rogers
6 gigs data

all in per month will be $63.11

also paying $179+tax for the iphone

How did you get the Iphone for so cheap?

[ghettogal]

That's a wicked deal! I wonder if they'll give the extra 25 if u have a corp code on ur account. I'm going to try calling them in a bit.

ok, so I've called and the best they can give me is

200 anytime minutes on a one yr renewal and 50 extra if i renew for 3
Unlim E/W from 6pm
free call display
free voicemail
either unlimited free incoming or 500 text

for 25 bux...i didn't take it yet..I want to call back and try one more time to see if I can get mrnngg's deal. I already talked to 3 csr...2 from retention and 1 from corp.

mrnngg: do you have the code they used to give u that deal???? cuz the csr said he's willing to put it on my account if I can get a code..thanks!

[brownman87]

my line:-
200 anytime
free from 6
incoming free
r2r
cid
who called
(im relatively a new customer)
15+SAF+911+taxes<<< (however, it should be 20+SAF+taxes, they made a mistake and gave a bigger bill credit :D:D)

My uncles line:-
250 anytime
free from 6
incoming free
r2r
cid
20+SAF+911+taxes
(he was rogers customer since 06)

My Friends line 1:-old customer
250 anytime
free from 6
r2r
unlimited text
cid
vm
20+SAF+911+taxes
with free w580i, 35 admin fee 3 years renewal

Friends Line 2 : <old customer
250 anytime
free from 6
r2r
cid
vm
20+SAF+911+taxes
with free w580i, 35 admin fee with 3 years re-newal

[mazosh]

Hi - Just wondering with the retention deals - how many years contract do you need to sign to get this type of deal?

I was offered the following :
2 year renewal
200 daytime ( 250 with 3 year renewal)
Evenings free from 6
call id included
voicemail included
no text ( $5 extra )
rogers to rogers wireless for free
100 canadian LD for free
unlimited incoming
$29 all inclusive (SAF+tax + 911) for the first year and then $29 + SAF + 911 for the second year....

Any comments on this one?

TM



Hey everyone

So I just called rogers retention and got this awesome girl named Jen. She was very sweet and kind and listened to all that I had to say. In true honesty, she was the type of person you could actually talk to in real life.


Here's the new deal
250 anytime minutes
unlim free incoming (new)
Unlim E/W from 5pm (YES 5pm!)
free call display
free voicemail
500 text (new)

$33 all inclusive (SAF+tax + 911)

Old Deal
250 anytime minutes
Unlim E/W from 6pm
free call display
free voicemail
125 text

$38 all inclusive

I'm pretty happy with my plan and she cut $5 off of it.

She was also saying for sure the bold was coming prior to Sept 1. and that there was a good chance the Blackberry flip (8220)/Kickstart was coming as well.

Anyways, all I can say is be nice/kind always say please and thank you and be super polite. It also good to open up with how's your day going and pretending you know nothing about retentions. Keep thinking in terms of cancellations not retentions!

Good luck everyone!

P.S. retention line is going to be disconnected soon (1-2months I'm guessing) but at the automated menu just say cancellations and it'll route your call to the appropriate department

[Firestorm]

Anyway, if it's not possible to get a direct discount on the $30 for 6GB on the iPhone, could they kind of get around that by putting a credit towards say the $11 Communicative Value Pack or monthly plan?

Currently I have:
$25 for 100 Weekday/1000 Evenings with Unlimited Network Calling
$6.95 System Access Fee
$0.50 911 Fee
$11 Communicative Value Pack (are they even allowed to jack up the price on this from $10 for those already on it ._.)
-$10 Monthly Service Credit

I'm 19 months into my contract. I want to ideally get the iPhone, 6GB plan, but only pay $10 - $15 more.

[bigasif]

My contract expires on Aug 21st.
I've been a long time Rogers contract customer. I'm currently on a $20 a month retention package with:
250 day mins
unlimited eve and weekends starting 6pm
no text
no data
no voicemail
no R2R or long distance
$7 for caller ID
6.95 SAF + 911
I have a 20% ambassador discount, yet the usual bill costs me $38 a month.

On average I use less than 30mins talk time a month. I'm seriously considering going on PayGo after the 21st when my contract is up.
I'm using a 1st gen iPhone, edge disabled, wifi for data currently.

Unless I'm incorrect, I could switch to PayGo, get no charge for SAF, CallerID, Voicemail, etc.
Add the $7 a month unlimited WAP browsing (and setup my iPhone APN to use it)
Add the $3 a month text package for 30 texts a month.
Buy a $100 365 day card and It would last me a long time if I keep my talking to a minimum as a currently do.

Is there even any point to asking Retentions for a better contract deal, or just switch to PayGo. With the SAF, CallID, and VM free on PayGO that's already a savings of about 17 in extras each month from a normal contract!

The $7 unlimited WAP on PayGo will allow me to use my iPhone more than I can now, as long as they don't do IMEI tracking. Not sure if they do.
What do you think?
The $7 UL WAP DOES use IMEI tracking...so it won't work on the iPhone 2G, or any grey-market, or even any smartphone for that matter. It would be great to have the $7 UL browsing work on any phone, but unfortunately, this is Rogers...they try to get every penny possible out of their customers.

Oh well...

[jay_bionic]

This is what I got:

250 daytime minutes
free incoming
free after 5 pm
caller ID, Voice Mail
Rogers to Rogers
1000 long distance minutes
125 text messages
unltd wap browsing

$55 including taxes and system access fee

What do you guys think?

[goob3r]

5 months into my retentions contract and updated mine cause my needs have changed:

Previously:
250 daytime
Nights at 9PM
CID, VM
SAF

$20+911+tax

Now:
250 daytime
Nights at 9PM
CID, VM, 125 text
100 LD min
SAF

$21+911+tax

$1 well spent IMO!

[zweinstein]

This is what I got:

250 daytime minutes
free incoming
free after 5 pm
caller ID, Voice Mail
Rogers to Rogers
1000 long distance minutes
125 text messages
unltd wap browsing

$55 including taxes and system access fee

What do you guys think?

not bad. It would be really good if you could shave 5 or 10 bucks off. 55 is pricey.

[jooksingjai77]

How did you get the Iphone for so cheap?

i just asked if it was the best price they could do and I was super nice to the CSR before asking about it and she said since I've been with them for nearly 10 years and my bills have always been over $50 they could drop the price down a bit

I've worked in a call centre and I know first hand that the nicer you are the harder working the CSR will be. The last thing they want to deal with is an irate customer who wants outworldly things.

[rapsfan12]

so i'll be giving a call to retentions in a few days to change my plan...it's my first time though...do i just call them and ask if they could give me a better deal? that's it?

[rapsfan12]

before the plan that I'm on now, I just had Call ID, Voicemail and 50 minutes and paid $17/month after taxes, etc...

this is pretty much what i'm looking for as well, except maybe i'd ask to bump it to 100 minutes...plus caller id, voicemail, that's it...nothing else - no rogers2rogers, long-distance, text msgs, free evenings calls...

could i get 100 minutes, call display and voicemail for $20/month, including taxes? i'd get the 6GB plan for $30 too, and i'd be happy with paying the $50/month...

what's free incoming calls? we get charged for incoming calls now? i would need that too if that's the case...

[Canucks07]

Hey guys,
I've been reading many of your responses, & I think Rogers is screwing me big time! lol...

I got the iPhone for my birthday a couple of weeks ago, & I think my plan is much worse than yours based on the prices discussed here..

Right now I'm paying $30 for the data plan, $25 for the My 5, $11 for the Value Pack, $6.95 for the access fee, & etc. My bill they said is going to be close to $80 a month. When I was signing up, I told the guy that a lot of people are getting plans not in the pamphlet & they're getting GOOD plans for good prices! But, he insisted that the pamphlet plans are the only ones he could give me.

PLEASE tell me how I can switch it to something with a better value (& cheaper please!) $80 is a lot!!! Fill me in on what's going on & what I'm supposed to do.

Thanks in advance.

[gman]

Hey guys,
I've been reading many of your responses, & I think Rogers is screwing me big time! lol...

I got the iPhone for my birthday a couple of weeks ago, & I think my plan is much worse than yours based on the prices discussed here..

Right now I'm paying $30 for the data plan, $25 for the My 5, $11 for the Value Pack, $6.95 for the access fee, & etc. My bill they said is going to be close to $80 a month. When I was signing up, I told the guy that a lot of people are getting plans not in the pamphlet & they're getting GOOD plans for good prices! But, he insisted that the pamphlet plans are the only ones he could give me.

PLEASE tell me how I can switch it to something with a better value (& cheaper please!) $80 is a lot!!! Fill me in on what's going on & what I'm supposed to do.

Thanks in advance.

Were you a new customer? Or, you have been the existing customer for a while. The deal people get here is for existing customers.

BTW, he probably was not lying. Those plans were properly what he (not Rogers) could give you.

[zweinstein]

this is pretty much what i'm looking for as well, except maybe i'd ask to bump it to 100 minutes...plus caller id, voicemail, that's it...nothing else - no rogers2rogers, long-distance, text msgs, free evenings calls...

could i get 100 minutes, call display and voicemail for $20/month, including taxes? i'd get the 6GB plan for $30 too, and i'd be happy with paying the $50/month...

what's free incoming calls? we get charged for incoming calls now? i would need that too if that's the case...

Cell phone providers have always charged for incoming calls. It will eat into your 50 or 100 minutes, depending on how many you have. If you get free incoming, any call made to your phone does not come out of your anytime minutes.

[zweinstein]

Hey guys,
I've been reading many of your responses, & I think Rogers is screwing me big time! lol...

I got the iPhone for my birthday a couple of weeks ago, & I think my plan is much worse than yours based on the prices discussed here..

Right now I'm paying $30 for the data plan, $25 for the My 5, $11 for the Value Pack, $6.95 for the access fee, & etc. My bill they said is going to be close to $80 a month. When I was signing up, I told the guy that a lot of people are getting plans not in the pamphlet & they're getting GOOD plans for good prices! But, he insisted that the pamphlet plans are the only ones he could give me.

PLEASE tell me how I can switch it to something with a better value (& cheaper please!) $80 is a lot!!! Fill me in on what's going on & what I'm supposed to do.

Thanks in advance.


Were you a new customer? Or, you have been the existing customer for a while. The deal people get here is for existing customers.

BTW, he probably was not lying. Those plans were properly what he (not Rogers) could give you.

If you are already on a contract, you will have trouble negotiating a better plan. If you have been a long time customer, you may be able to. Just remember, the more you are paying per month, the less months it takes for money to add up to cancellation fee. Therefore, threatening to cancel by someone who is paying $80 a month seems very plausible.

[rapsfan12]

Cell phone providers have always charged for incoming calls. It will eat into your 50 or 100 minutes, depending on how many you have. If you get free incoming, any call made to your phone does not come out of your anytime minutes.

actually, since you put it that way, it makes perfect sense...i would be perfectly okay with incoming calls eating into the 100 minutes...thanks for the help...

so if asked for a plan including:

100min.
caller id
voicemail
6GB data
911+SAS

is it possible to get this for $50/month? i'm a new customer and my contract has only gone for 7 months, so is this asking for too much?

[wilu]

Hey guys, decided to call retention after reading this thread.
My plan was up in Oct/08

here's what a got:

6pm e/w
250 min
r2r
CID
VM
125 Text
100 LD min.

$25 + saf + 911 + tax.
Pretty satisfied with it.

[adam west]

not bad. It would be really good if you could shave 5 or 10 bucks off. 55 is pricey.

That plan is comparable with ones in the States so I think he did VERY well.

I got an OK deal...

250 anytime min
Free after 6pm
CID/VMail
1000 LD Minutes

$35 a month. There are much better deals out there but I didn't want to waste my time calling back again and again. If I want a better deal I'll just do the same in 6 months.

The CSR was very friendly about it as well.

Also, I didn't have to extend my plan which I believe some of you are doing to get better deals. Not that that's stupid, I just wasn't prepared to do that.

[wfeddern]

My 3 year ended in June, was on a family plan with 2 phones. I wanted to get My5 canada wide to cut back on usage/long distance charges and still have unlmited between our phones and our home phone (non-rogers). I also wanted 2 vision phones that could do video calling.

Previous:
600 shared minutes
E/W 8pm
value pack (CID,VM,txt,etc) $11

Came out to $60 for plan, -15% bundle discount, then each line +$11,SAF,tax
so about $101 a month for both lines plus some overage and long distance charges.

New Plan:
my5 canada wide $40
250+100bonus minutes
6pm E/W $7
Value pack (unlimited mobile browsing, CID, VM, txt, etc) $15
-$15 discount for 3 year term
-15% bundle discount

So each line comes out to about $56. After a month or two I might drop down to the $35 my5 plan if I don't find I need the extra minutes.

I also did a HUP to a N95 for $199 and Razr2 for $129.

After about the 4th or 5th call checking for status on the OOS N95, I finally got someone who agreed to let me pick it up in store, and credit the difference in price. Was able to get the phone, was given the $50 rebate coupon like others mentioned, and called back in afterward to confirm they were indeed crediting the price difference.

Also had them put a block on traffic not going through gorogers to avoid data charges.

[cfwifey]

:confused: :confused: :confused: :confused:
called up cs to verfify everything that was offer to me (cus it sounded too good to be true...didn't wanna take chances)

i told them what i could see on my plan on the online self service @ rogers.ca, the rep said he didn't see any "removal dates" (which there are!) on any of my credits and some of the options such as "25 anytime minutes" etc.

when i was confirming every single feature/option w/ the rep (such as voicemail...call ID...), she did not say i have the "25 anytime minutes" option, so I said "i see a "25 anytime minutes" option here on my self service online...", then rep said "no i dont' see it here..."

so whatever i see on my online self service is not the same as what a rep could see on their computer when i call?

[echlon]

:confused: :confused: :confused: :confused:
called up cs to verfify everything that was offer to me (cus it sounded too good to be true...didn't wanna take chances)

i told them what i could see on my plan on the online self service @ rogers.ca, the rep said he didn't see any "removal dates" (which there are!) on any of my credits and some of the options such as "25 anytime minutes" etc.

when i was confirming every single feature/option w/ the rep (such as voicemail...call ID...), she did not say i have the "25 anytime minutes" option, so I said "i see a "25 anytime minutes" option here on my self service online...", then rep said "no i dont' see it here..."

so whatever i see on my online self service is not the same as what a rep could see on their computer when i call?

if you never accepted a new plan through retentions everything that is shown online is what your previous plan offered.

[905fcuk]

Does anyone know if a Student Plan is negotiable through retentions after a 6 month tenure with the carrier?... Like.. if I sign a 3-yr contract with rogers today.. and get the student plan for 25$... can i call back in 6 months and ask for some freebies?

[johngardiner]

Last night was my first experience with Roger's retention. I thought I might as well call and see what I could get away with haha. So anyways I called and said that Bell had offered me a really good corporate plan and inevitably made my way through call centres to retention. So anyways the girl says, oh well I'm sorry to hear you want to leave rogers, but if we can match it would you be willing to stay etc... so I told her that they offered me 25 dollars a month for 500 anytime, 1000 LD minutes, early evenings and weekends and unlimited bell-bell. So she puts me on hold and comes back in about 30 seconds and says that because I bought the new iPhone I needed to keep my 30+ plus voice plan (my my5 nationwide one), but that she could work around that... so anyways this is what I ended up with:

My5 Nationwide
450 Anytime
Early evenings and weekends
1000 LD minutes
6pm evenings and weekends
$35 a month

then I have my 30 dollar 6gb data plan on top of that. The 1000 LD minutes is what I really wanted and she gave it to me for free so I'll take it!! All for 15 minutes of work!! Love it!

[MasZakrY]

alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

After going over this, I still dont understand how you can get this for $55.

$30 data
$45 voice plan
$15 value pack

10% off the above $90 (which is $9) and your at $81

For some reason you also get credited with $30 in monthly charges which now makes it $51 + tax =~$57.63

That doesn't make any sense, why would they credit you so much :confused:

[rebjorne]

Can anybody help with this?

Am I allowed to HUP the iPhone on a line that is over $30 monthly and use it on a line that is <$30 monthly?

[rtsen]

I'm not sure if this has been mentioned but Rogers has changed their policy on the Iphone for existing customers. They do not have to be on contract for 1 year before you can upgrade, it's only 3 months now (read on hofo).

I went to my local Rogers store and upgraded to an iphone even though I renewed my 3 year contract in April and got a LG shine.

$250 for 8gig
$350 for 16gig

[gman]

I'm not sure if this has been mentioned but Rogers has changed their policy on the Iphone for existing customers. They do not have to be on contract for 1 year before you can upgrade, it's only 3 months now (read on hofo).

I went to my local Rogers store and upgraded to an iphone even though I renewed my 3 year contract in April and got a LG shine.

$250 for 8gig
$350 for 16gig

By getting a new iPhone, do you need to sign a new 3 year contract?

[rtsen]

By getting a new iPhone, do you need to sign a new 3 year contract?

yes but I only had to extend it 4 months since i renewed in April 08

[JL2002]

Just got iphone 16gb for $349 w/3 year contract

250 daytime
8pm unlimited E/W
R2R
$15 iphone Value Pack
CID, Visual Voicemail, 2500txt message, Whocalled
6gb data

$50+saf+911+tax...

[rebel_rfd]

After going over this, I still dont understand how you can get this for $55.

$30 data
$45 voice plan
$15 value pack

10% off the above $90 (which is $9) and your at $81

For some reason you also get credited with $30 in monthly charges which now makes it $51 + tax =~$57.63

That doesn't make any sense, why would they credit you so much :confused:

Phone plan is 45, subtract 30 in monthly credits brings it to 15. Add data at 30, back to 45. I don't have the iPhone value pack, rep split it up for me, I don't want who called, just wanted caller id, text and visual voicemail. So she credited me caller id and text. Only gotaa pay for voicemail at 8 bucks add to 45 now at 53. I also get service fee credit. So add 911 50 cents fee, 53.50. 10% off is 53.50 - 5.35 add tax.

[Digo]

I went to my local Rogers store and upgraded to an iphone even though I renewed my 3 year contract in April and got a LG shine.

$250 for 8gig
$350 for 16gig

Hmm you got the iPhone for a good price. How much do you pay monthly?

My friend has been getting quotes between $300-400 for the 8gb + $35 activation fee. He is like 2+ years into his contract.

[mreko]

okay, so after not calling for a week, i just called retentions for about the 10th time.

i am out of contract (have been for many months now), I have been a Cx for over 4 years and have not done a HUP in about 3 years!

none of the offers i have received so far are even *close* to the offers listed on this forum! they actually seem to go up in price with each call.

latest offer:

250 DT & Unl. Eve/WE @ 6 - $25
Unl. Incoming - Included
CID - included
VM - 7
125TXT - 6
-----------
$51.36 with SAF, 911 & TAX!!

I made no mention of previous offers, nor did she. Leading me to believe nothing was written down on the account. Am i doing something wrong?

[ghettogal]

okay, so after not calling for a week, i just called retentions for about the 10th time.

i am out of contract (have been for many months now), I have been a Cx for over 4 years and have not done a HUP in about 3 years!

none of the offers i have received so far are even *close* to the offers listed on this forum! they actually seem to go up in price with each call.

latest offer:

250 DT & Unl. Eve/WE @ 6 - $25
Unl. Incoming - Included
CID - included
VM - 7
125TXT - 6
-----------
$51.36 with SAF, 911 & TAX!!

I made no mention of previous offers, nor did she. Leading me to believe nothing was written down on the account. Am i doing something wrong?

try by starting..a friend of mine or a coworker of mine has gotten this deal..can you match it for me? Than list whichever deal you are interested in this thread and see what they say. I called yesterday and they gave me this offer.

200 anytime minutes on a one yr renewal and 50 extra if i renew for 3
Unlim E/W from 6pm
free call display
free voicemail
either unlimited free incoming or 500 text

Mind you, he wanted me to sign a contract which isn't so bad if the deal is good. I'm planning on trying again tomorrow and see if they can beat it. If not, I might just take it but sign the one yr contract instead. The 50 min doesn't really appeal to me since I don't use more than 200 mins a month newayz. If they can't match what you ask for...ask them you would only like to spend 20-25 dollars. What's the best deal you can get me that's close to what I've asked for. Good luck!

[mreko]

thanks ghettogal
what was the total price for that offer?

[downwithto]

i have been looking through past threads but i cant seem to find the retentions number, can someone tell me what it is? thanks.

[mreko]

1-888-936-7283 used to be the number. they seem to be taking it off line. you can still call it for now, but it will patch you through to the regular automated line, then you just have to say "cancel my phone" when the machine ask what you'd like to do... then you'll be put through to retentions (8am - 9pm EST)

[ghettogal]

thanks ghettogal
what was the total price for that offer?

25 dollars + SAF + Tax + 911

[downwithto]

thanks for the number.

[ghettogal]

i have been looking through past threads but i cant seem to find the retentions number, can someone tell me what it is? thanks.

just call the 1-888-rogers1 number and say retention. It'll direct you to the retention dept.

[Rob76]

Just got iphone 16gb for $349 w/3 year contract

250 daytime
8pm unlimited E/W
R2R
$15 iphone Value Pack
CID, Visual Voicemail, 2500txt message, Whocalled
6gb data

$50+saf+911+tax...

Is this a retention plan? Wanna sell it? :)

[don_lee103]

Is this a retention plan? Wanna sell it? :)

Opps wrong thread

[chinmoku_tak]

so, I called, and got this plan

250 Wkday/Unltd. Eve/Wkends
Unl. Local Calls 3 Mths
Unlimited Incoming Local Calls
50 Bonus minutes
Digital Call Display
Enhanced Voicemail Disc

for $20... how is this compared to everyone??

[ghettogal]

so, I called, and got this plan

250 Wkday/Unltd. Eve/Wkends
Unl. Local Calls 3 Mths
Unlimited Incoming Local Calls
50 Bonus minutes
Digital Call Display
Enhanced Voicemail Disc

for $20... how is this compared to everyone??

did u have to renew a contract? do u know what the code for that plan is?

[chinmoku_tak]

did u have to renew a contract? do u know what the code for that plan is?

i did a 3yrs contract, and I don't know the code for the plan...

[lomoX]

Here's my recommendation, I worked for Bell and this really seemed to work for customers.


When you call in to cancel, there is going to be anywhere from 10-30 days before they will actually close your account. These retentions reps get a 'bonus' based on their stats like how many customers they can 'save'. So if your calling in, asking for a deal, they don't give you one and you decide to hang up without having them cancel you. then you count as a 'saved' customer. Basically, because they didn't cancel you, they didn't take a 'hit' on their stats and increase their bonus.

So, call in, cancel your account, don't give them any reasons, just let them cancel it, avoid all 'deals'. Now that your account is probably gonna be closed in the next 10-30 days, call in again in like a week say you decided to accept the offer the previous agent has made. Most likely, the previous agent did not leave any notes about the offer that was made, allowing you the opportunity to lie your a$$ off and basically ask for anything, but make it reasonable.

Okay, I followed his suggestion, called to cancel, because there is no good deal offered.

Call back a few days later, the guy is real nice, and this is what I signed up for 3 years :

$32.45 + tax includes :
- 250 daytime mins
- 6pm evening unlimited
- weekend unlimited
- free rogers to rogers
- caller id
- voice mail
- system access fee
- 911

Also bought an iPhone the same day for $349....:cheesygri
Signed up for the $30 6GB data deal.

Thanks....it might not be the best deal here, but it did save me alot...

[Tender]

Okay, I followed his suggestion, called to cancel, because there is no good deal offered.

Call back a few days later, the guy is real nice, and this is what I signed up for 3 years :

$32.45 + tax includes :
- 250 daytime mins
- 6pm evening unlimited
- weekend unlimited
- free rogers to rogers
- caller id
- voice mail
- system access fee
- 911

Also bought an iPhone the same day for $349....:cheesygri
Signed up for the $30 6GB data deal.

Thanks....it might not be the best deal here, but it did save me alot...

You should call to get price adjustment on the iPhone since the price has been lowered to $249 for a <$35 monthly plan ($199 for >$35).
Edit: sorry I'm not sure if you got the 8GB or 16GB. If it's the latter then you got the right price.

[GoogleFish]

Phone plan is 45, subtract 30 in monthly credits brings it to 15. Add data at 30, back to 45. I don't have the iPhone value pack, rep split it up for me, I don't want who called, just wanted caller id, text and visual voicemail. So she credited me caller id and text. Only gotaa pay for voicemail at 8 bucks add to 45 now at 53. I also get service fee credit. So add 911 50 cents fee, 53.50. 10% off is 53.50 - 5.35 add tax.

Is there a trick to getting a plan like that? Reading all these posts, that is one incredible plan. "Phone plan is 45, subtract 30". "I also get service fee credit". And of course, "10% off". That's over $42 of credit.

[zoravar]

Phone plan is 45, subtract 30 in monthly credits brings it to 15. Add data at 30, back to 45. I don't have the iPhone value pack, rep split it up for me, I don't want who called, just wanted caller id, text and visual voicemail. So she credited me caller id and text. Only gotaa pay for voicemail at 8 bucks add to 45 now at 53. I also get service fee credit. So add 911 50 cents fee, 53.50. 10% off is 53.50 - 5.35 add tax.


Great plan.

[hypperboy]

I just got

250 minutes anytime
unilimted after 6pm and weekends
unlimited incoming
rogers 2 rogers
100 LD Minutes
Visual Voice mail package
system access fee credit
6gb data plan
3 magazines ($1 each)

Iphone for $249

= $48 + .50 + tax

pretty happy with that

Thanks OP!

[BinaryJay]

Found a much MUCH better corporate plan from Bell that I'm eligible to get on, so decided it's a good time to call rogers retentions. I still have a $380 ECF, so I'm afraid I didn't get very far with them.

They did offer me a slightly cheaper plan that gave me a bit more time, but the difference wasn't great enough for me to bother accepting so I told them I would have to crunch the numbers between the ECF and the difference in the plans offered over the contract... which is quite true.

I don't mind my wireless service with rogers but it's kind of sad that they didn't seem to even try very hard to get closer to what Bell is offering me. I've been a rogers customer for years, and have multiple services with them... I've only been a wireless customer for about a year and a half, though.

Not sure what strategy I should use when calling back, I might have to actually just cancel the damn thing.

[mself084]

Right now i have one cell, with about 2 months left on a 3 year term. I want to upgrade my phone, and add another phone, so i was thinking of going the family plan route. Would you recommend calling retentions right away to discuss my options for a discounted package deal, or just the regular wireless service CSR?

I have a few credits on my account right now ($20/month for 250 mins, u/l evenings and weekends, call display and voicemail), if that helps.

[gman]

I just got

250 minutes anytime
unilimted after 6pm and weekends
unlimited incoming
rogers 2 rogers
100 LD Minutes
Visual Voice mail package
system access fee credit
6gb data plan
3 magazines ($1 each)

Iphone for $249

= $48 + .50 + tax

pretty happy with that

Thanks OP!

Wow! That includes $30 data plan and SAF???
That is like without the data, it is about $12.

[mcg]

Wow... damn, lol.

Sucks we have to exploit our way to good plans, if they can offer this to everyone, I'm sure Rogers would actually be "good".

[BinaryJay]

This has probably been covered already but...

http://globalive.com/mr_pr.cgi?cid=145

Likely going to see more favorable conditions for consumers in the near future. Hold on to your retentions hats, it's probably going to get ugly.

[chinmoku_tak]

This has probably been covered already but...

http://globalive.com/mr_pr.cgi?cid=145

Likely going to see more favorable conditions for consumers in the near future. Hold on to your retentions hats, it's probably going to get ugly.

will be interesting to see how they will compete, but I really don't know how they are going to offer no contract. and still offer competitive rate..
<ay be they will charge FULL price for a cellphone, and cheap rate? I like that idea as I never purchase a phone from a provider, yet paying the same rate as a customer who got a free phone...

[bmgraphix]

hey called into retentions got the following iphone plan

$20 Base - 250 day time minutes
$5 early evenings at 6pm($5 credit)
$7 Call Display ($7 credit)
$8 Visual Voicemail - ($10 credit)
$30 6GB Data
3 months unlimited calling
1st month credit

Iphone 8gb - $249 no activation fee


Final Price is $18(Voice) + $30(Data) + system access fee + 911 = 55.45 + tax

What do you guys think
Good deal or not?

[BinaryJay]

What exactly are you guys doing with your phones that requires all that data... I've always wondered. I'm genuinely curious what that $30 is buying you in terms of usefulness...

They seem to be giving out good voice plans with those $30 data plans, though, so some of it is definitely offset there.

[mcg]

hey called into retentions got the following iphone plan

$20 Base - 250 day time minutes
$5 early evenings at 6pm($5 credit)
$7 Call Display ($7 credit)
$8 Visual Voicemail - ($10 credit)
$30 6GB Data
3 months unlimited calling
1st month credit

Iphone 8gb - $249 no activation fee


Final Price is $18(Voice) + $30(Data) + system access fee + 911 = 55.45 + tax

What do you guys think
Good deal or not?

Looks good to me, because I probably can't get anything as good as that until much later. I'm only 5-6 months into my contract.

[bmgraphix]

Looks good to me, because I probably can't get anything as good as that until much later. I'm only 5-6 months into my contract.

btw that was a new activation

[bmgraphix]

What exactly are you guys doing with your phones that requires all that data... I've always wondered. I'm genuinely curious what that $30 is buying you in terms of usefulness...

They seem to be giving out good voice plans with those $30 data plans, though, so some of it is definitely offset there.

Well the iphone has a lot of data features such as the internet browser you have the internet at your fingertips anywhere and everywhere you go as long as your have a signal to rogers your good for data,

the phone also uses data to check emails, watch you tube videos on the fly, check stocks, check the weather also has google maps with gps where you can track where your going instantly with regular view or satellite.

the data package is really useful but it really depends on the user , if there is loads of wifi connections where ever you go then you dont really need the data

hope that helps

[chinmoku_tak]

Well the iphone has a lot of data features such as the internet browser you have the internet at your fingertips anywhere and everywhere you go as long as your have a signal to rogers your good for data,

the phone also uses data to check emails, watch you tube videos on the fly, check stocks, check the weather also has google maps with gps where you can track where your going instantly with regular view or satellite.

the data package is really useful but it really depends on the user , if there is loads of wifi connections where ever you go then you dont really need the data

hope that helps
agreed, iPhone is just a touch+phone, if you don't have a data service... I don't see a point of getting BB,WM, Iphone devices without data...

[Tonyshibo]

Just called Rogers and this is what they offered me for $30+saf+tax:

250daytime
Unlimited E/W 6pm
Unlimited R2R
1000LD
$15 Vision Package
Also $10 off per month for internet for 1 year if I get the N95 for 199.

I was trying to get then to credit me $5 more for the LD but they said they weren't allowed to do it and that by doing that they wouldn't be making any money off me. You guys think I could do better? I'm planning to call again in a week when the N95 comes back in stock and try and get them to credit me $5 more for the LD.

[mself084]

Yikes... i just got (what i perceive to be) a crappy offer from rogers for 2 blackberry pearls:

600 local mins, pooled
unlimited calls after 9pm
unlimited talk between the 2 phones
MY5 canada-wide
voicemail
unlimited email
call display
-------------
$138/month

obviously didnt take it...eff :(

[mcg]

btw that was a new activation

Wow.

So you think I should just call in even though I'm 5-6 mo into my contract only, and try to pimp out my plan? :lol:

[kevin01]

Is there anyway to get the Iphone for $199 even though im not a new customer, and my price plan isnt over $30..?

[Kaitlyn]

Is there anyway to get the Iphone for $199 even though im not a new customer, and my price plan isnt over $30..?

no

[sehomoho]

btw that was a new activation

how did you call retentions if you are a new customer?

[bmgraphix]

how did you call retentions if you are a new customer?

well i have a retention deal for myself but i added a new line, and i know that retentions is the best department to get any type of deals so why not speak to the best to get a new activation which is what i did.

but that being said you could also just call retention and set a new activation they can do it for you and probably give you a good deal like they did for me

[earthman]

well i have a retention deal for myself but i added a new line, and i know that retentions is the best department to get any type of deals so why not speak to the best to get a new activation which is what i did.

but that being said you could also just call retention and set a new activation they can do it for you and probably give you a good deal like they did for me

Would signing up for a new account and threatening Rogers to cancel within 30days/30mins for being wanting to switch competition (for better deal: solo, koodo and etc...) get me retention plan?

[desiii]

well i dunno if i shud talk about telus deal here but oh well this is what i got for my uncle hes bin with them sicne 2003 :-
600 day time (canadian and american minutes)
evenings starting from 5
caller id, voicemail, free incoming
no roaming charges
all for 57$ taxes inc.

[905fcuk]

well i dunno if i shud talk about telus deal here but oh well this is what i got for my uncle hes bin with them sicne 2003 :-
600 day time (canadian and american minutes)
evenings starting from 5
caller id, voicemail, free incoming
no roaming charges
all for 57$ taxes inc.

LOL.. the title of the thread clearly states "rogers".. but anyways.. your telus deal isnt that hott imo =P

[mreko]

so....i just HUP'd to an iPhone 3G.

I didn't add the $30/6GB data plan yet, as I want to play around with the phone for a couple weeks to see if i can live without it.

However I would like to deactivate the data portion of the phone, so as to not accidentally incur huge data charges.

Does anyone know how to do this? can it even be done by the consumer, or do I need to take it in to a Rogers Centre?

[earthman]

LOL.. the title of the thread clearly states "rogers".. but anyways.. your telus deal isnt that hott imo =P

it looks like a good plan for those who travel a lot... it's got no roaming charges.

[earthman]

so....i just HUP'd to an iPhone 3G.

I didn't add the $30/6GB data plan yet, as I want to play around with the phone for a couple weeks to see if i can live without it.

However I would like to deactivate the data portion of the phone, so as to not accidentally incur huge data charges.

Does anyone know how to do this? can it even be done by the consumer, or do I need to take it in to a Rogers Centre?

Call Rogers and ask for Data Department. Ask Data Dep rep to block data.

[mreko]

Call Rogers and ask for Data Department. Ask Data Dep rep to block data.

ahhh....so it's not something that can be switched off/on at the physical phone?

[gman]

ahhh....so it's not something that can be switched off/on at the physical phone?

There is but it is not straight forward.

[mcg]

go to http://unlockit.co.nz, download a fake APN profile for your iPhone 3G; block data roaming, push email, 3G, etc and then your phone is data-stream free.

[brokenwords]

called the other day thx to this thread i got:

250 anytime
unlimited incoming
rogers 2 rogers
voicemail
2500 text
caller id
eve/weekends @ 6
for 36.67 a month tax saf incl

[mreko]

thanks guys.

I just called rogers and asked to have my data blocked. she was super accommodating and said it would take effect immediately. within seconds of hanging up, the 3G icon disappeared from my status bar. I am now strictly using wi-fi.

[Canucks07]

Hi Guys,

Could you please tell me how long I need to be with Rogers before I can get one of these crazy plans that you're getting from them?:D

Or better yet, is there ANY way I can get something close to what some people here are getting?

As I said in my previous post, I just got an iPhone a couple of weeks ago for my B-Day & I'm paying close to $80 a month after it's all said & done (& I got the cheapest plan there is...the $25 My Five).

Also, in order to check how much data I've used, do I just go into the "Usage" part of the phone? Is that how much I've used on the phone in total, or just since it's been fully charged?

Thanks a lot.

[earthman]

Hi Guys,

Could you please tell me how long I need to be with Rogers before I can get one of these crazy plans that you're getting from them?:D

Or better yet, is there ANY way I can get something close to what some people here are getting?

As I said in my previous post, I just got an iPhone a couple of weeks ago for my B-Day & I'm paying close to $80 a month after it's all said & done (& I got the cheapest plan there is...the $25 My Five).

Also, in order to check how much data I've used, do I just go into the "Usage" part of the phone? Is that how much I've used on the phone in total, or just since it's been fully charged?

Thanks a lot.

Since you just got your iPhone and plan and likely have surpassed the 30mins limited for return, I say that you're out of luck. At least, you will have to wait for half year or so. If you call in to threaten now, you will likely end up paying $400 of ECF. I might be wrong though....

[earthman]

Would signing up for a new account and threatening Rogers to cancel within 30days/30mins for being wanting to switch competition (for better deal: solo, koodo and etc...) get me retention plan?

any taker?:confused:

[mario_tsui]

Can anyone give me some advice for a better deal with Rogers?

I'm 2yrs into my 3yr contract under the Mega Time 25 plan (100 WD+1000 EW+Network Calling). No extra features or what so ever added. Got a SE w810 at a retail store for $100 two years ago. Yup, that pretty much sums up my current deal lol.

If I want to renew a 2yr contract as of now, what should I ask for a better deal? Anyone can help with your experience with Rogers? Thanks in advance!

[chinmoku_tak]

Hi Guys,

Could you please tell me how long I need to be with Rogers before I can get one of these crazy plans that you're getting from them?:D

Or better yet, is there ANY way I can get something close to what some people here are getting?

As I said in my previous post, I just got an iPhone a couple of weeks ago for my B-Day & I'm paying close to $80 a month after it's all said & done (& I got the cheapest plan there is...the $25 My Five).

Also, in order to check how much data I've used, do I just go into the "Usage" part of the phone? Is that how much I've used on the phone in total, or just since it's been fully charged?

Thanks a lot.

did you get just the device or did you sign contract with it? if you've signed a contract i would think youneed towait until you're couple of months before the the contract expires... you may be able to pull something off by saying telus is willing to subsidies your ecf... but im not sure.

[905fcuk]

Would signing up for a new account and threatening Rogers to cancel within 30days/30mins for being wanting to switch competition (for better deal: solo, koodo and etc...) get me retention plan?

+1.. Id like to know too.. if that works then thatd be a crazy/sneaky & fast way to get yourself a sexy retention plan

[earthman]

+1.. Id like to know too.. if that works then thatd be a crazy/sneaky & fast way to get yourself a sexy retention plan

I would assume that this would only work if the competitions have better or similar plans. Tis' back to school season...

[Firestorm]

What are their regular business hours? It's 5PM Pacific, but I assume they're located out East in Toronto so it's 8PM? Should I try calling on Monday or something instead?

[905fcuk]

I would assume that this would only work if the competitions have better or similar plans. Tis' back to school season...

With that being said.. what makes you think rogers will be compelled to stop you from leaving and going to another carrier?.. You would have to return your phone and everything that came with it.. so essentially Rogers wouldnt be losing anything at all.. right?

[kevin01]

no

I called right after I posted, and the girl was new. She gave it to me for $249 plus taxes, and added a $50 credit.

I signed a three year contract in May...
250 minutes
Free after 6
Free Caller ID
Free R2R
Free Incoming
$25 plus taxes and SAF

[earthman]

With that being said.. what makes you think rogers will be compelled to stop you from leaving and going to another carrier?.. You would have to return your phone and everything that came with it.. so essentially Rogers wouldnt be losing anything at all.. right?

You're right. But I might give it a shot anyway. It doesn't hurt trying in this case since I wont' get charged for anything as long as I don't exceed 30day or 30min policy.

Kevin01's plan is fairly decent. That's what I'll be shooting for.

[905fcuk]

You're right. But I might give it a shot anyway. It doesn't hurt trying in this case since I wont' get charged for anything as long as I don't exceed 30day or 30min policy.

Kevin01's plan is fairly decent. That's what I'll be shooting for.

Totally.. Im all for trying.. doesnt hurt to try youre totally right.. just tell me how it goes cuz I might do that too =P Im stuck between the 25$ student plan offered to me for 20$.. and kevin01's plan.. if your idea works out.. im going to call back and say that so adn so are offering me free caller id on top of it! Let me know =)

Also.. bmgraphix deal isnt that bad either =P.. you said ur a low minute user right? I think thats better?

[Canucks07]

did you get just the device or did you sign contract with it? if you've signed a contract i would think youneed towait until you're couple of months before the the contract expires... you may be able to pull something off by saying telus is willing to subsidies your ecf... but im not sure.

I signed a 3 Yr contract. I don't think it's possible to buy just the phone, is it?

So the reason why everybody is getting better plans than Rogers is OPENLY offering (official plans in pamphlets) is because their contract is almost up???? Sorry, I have no clue about this "retention" thing...lol.

Could I do this in let's say a few months? or is my only option to wait till my contract is almost over?

[Firestorm]

I signed a 3 Yr contract. I don't think it's possible to buy just the phone, is it?

So the reason why everybody is getting better plans than Rogers is OPENLY offering (official plans in pamphlets) is because their contract is almost up???? Sorry, I have no clue about this "retention" thing...lol.

Could I do this in let's say a few months? or is my only option to wait till my contract is almost over?I got $10 off just 1 year in. I've heard even 6 months could be decent.

I just phoned to try and negotiate data on my phone but she wouldn't offer me any credits on my plan or anything =/ I think I'll try next week during 9 - 5 eastern.

[905fcuk]

I signed a 3 Yr contract. I don't think it's possible to buy just the phone, is it?

So the reason why everybody is getting better plans than Rogers is OPENLY offering (official plans in pamphlets) is because their contract is almost up???? Sorry, I have no clue about this "retention" thing...lol.

Could I do this in let's say a few months? or is my only option to wait till my contract is almost over?

LOL.. i can see youre a noob.. but thats cool =P First of all, yes you can buy a phone straight up.. that is without a contract but its a lot more pricey.. so why not just sign a contract and save money on the phone? Second, you dont have to wait until your contract is almost up to negotiate a retention plan. Granted.. it does depend on how long youve been with them and how much money you pay them monthly. I got my retention plan about 6 months into contract. It isnt uncommon for people that have been with rogers for 6 months to receive a retention-like deal. So just give it a shot. Call up retentions and be polite.. state your case and hopefully theyll help you =)

[big tuna]

Could I do this in let's say a few months? or is my only option to wait till my contract is almost over?
my understanding of why they'd offer you a retention deal is to retain your business. if you threatened to leave just a few months into your contract, i would guess that they'd let most people walk (& pay the ECF) unless your usage was high and they had a decent profit margin off your plan. some people have gotten their plan reduced while only a few months into a contract and i'd guess that's on the rare side

[Sniper001]

I called right after I posted, and the girl was new. She gave it to me for $249 plus taxes, and added a $50 credit.

I signed a three year contract in May...
250 minutes
Free after 6
Free Caller ID
Free R2R
Free Incoming
$25 plus taxes and SAF
That's amazing.
I have the exact same plan... $10 more. (Comes up to a total of $40 with all the taxes and SAF) + I pay $10 for a "Communication pack" which allows me to get caller ID, call waiting, 120 texts. Total is $50 with taxes, SAF, communication pack... which is ridiculous.
I'm currently signed on the 3 year contract, I'm halfway there till the contract expires. Any suggestions on what to do? I can't call the retention people because my contract hasn't expired yet... right?

Now, this is the first cellphone I have gotten from Rogers, and I have had this plan for 1.5 years. If it helps though, I've been with rogers internet for 6 years+.

[Badman]

yay just called retentions and got what I wanted. I wasn't asking for much and the deal aint nearly as great as other but i'm happy with it.

Basically I just did a transfer of resposibility from a RFD person last month for the $25 for 250/6PM evn/wknds plus a credit with caller ID and the contract ends Nov./2009

Just called in and HUP to the 16GB White iphone for $349+ $35 fee(surprisingly she said they have them in stock and I should see it in 3-5 days)
Also added the $30/6GB plan for the BB(she tried to say that I can't use it on the iphone though)
But she also gave a $5 credit on top of this.

$20 retention plan + $30 data isn't bad for a person who has been with them for less than a month:lol:

[Canucks07]

LOL.. i can see youre a noob.. but thats cool =P First of all, yes you can buy a phone straight up.. that is without a contract but its a lot more pricey.. so why not just sign a contract and save money on the phone? Second, you dont have to wait until your contract is almost up to negotiate a retention plan. Granted.. it does depend on how long youve been with them and how much money you pay them monthly. I got my retention plan about 6 months into contract. It isnt uncommon for people that have been with rogers for 6 months to receive a retention-like deal. So just give it a shot. Call up retentions and be polite.. state your case and hopefully theyll help you =)

lol..I'm a noob when it comes to Rogers & etc...yes...ahahaha. Thanks for clearing that up. Same to firestorm & bigtuna.
I guess I can get their # online?? What should I say to em? Just that $80 is too much & I didn't realize that when I signed (lol...I don't think they're that stupid!!)

My dad, on the other hand, is ~1.5 yrs in his contract..he should call em up too & ask for his retention deal? lol...sry if I'm askin stupid questions guys...but u got it...n00b 2 Rogers here!:D :o

[905fcuk]

lol..I'm a noob when it comes to Rogers & etc...yes...ahahaha. Thanks for clearing that up. Same to firestorm & bigtuna.
I guess I can get their # online?? What should I say to em? Just that $80 is too much & I didn't realize that when I signed (lol...I don't think they're that stupid!!)

My dad, on the other hand, is ~1.5 yrs in his contract..he should call em up too & ask for his retention deal? lol...sry if I'm askin stupid questions guys...but u got it...n00b 2 Rogers here!:D :o

Yeah definitely.. you are paying wayyy to much per month.. and since you probably produced enough revenue for them.. you may be entitled to something extra sexy.. just be nice and sincere about it .. im sure theyll help you out.. and yeah definitely call in for your fathers line.. he should be eligible for retentions too.

[rebel_rfd]

Since you just got your iPhone and plan and likely have surpassed the 30mins limited for return, I say that you're out of luck. At least, you will have to wait for half year or so. If you call in to threaten now, you will likely end up paying $400 of ECF. I might be wrong though....

30 mind baloney, reflash the firmware, good as new.

[Kaitlyn]

30 mind baloney, reflash the firmware, good as new.

Ya I never got that whole "30 minute" thing, because any phone I have ever used had the option of resetting those types of stats...

[earthman]

30 mind baloney, reflash the firmware, good as new.


Ya I never got that whole "30 minute" thing, because any phone I have ever used had the option of resetting those types of stats...

wow... you guys are either really stupid or just naive... Your air time is logged on Rogers system. So when you want to cancel without penalty fee, the amount of minute (talk time) and etc are shown in front of Rogers' rep. You cannot lie to them by saying... "Oh... you're system must have been mistaken, because my phone says I have zero minutes on it"

[mtheory]

Does the time count work based on SIM or IMEI?
Cuz if it's SIM....it's easy to argue ("I used my other old phone!")
If it's IMEI....well...good luck :|

[surgimus]

Today was finally the day... ordered a 8gb for 249!

After a great day with my stocks in Apple... picked up the 8gb for 249

250 min eve/weekend at 6
unlimited text
1000 long distance
rogers to rogers
VM, CID
25 + SAF + tax

[zweinstein]

Does the time count work based on SIM or IMEI?
Cuz if it's SIM....it's easy to argue ("I used my other old phone!")
If it's IMEI....well...good luck :|

Good point. I wonder???

[earthman]

Good point. I wonder???

Rogers will not bother making this assumption. It doesn't matter to them if it's 30min on the actual new phone or old phone. 30 mins is 30 mins. If they were to make this kind of distinction, they are shooting themselves in the foot.

[kevin01]

That's amazing.
I have the exact same plan... $10 more. (Comes up to a total of $40 with all the taxes and SAF) + I pay $10 for a "Communication pack" which allows me to get caller ID, call waiting, 120 texts. Total is $50 with taxes, SAF, communication pack... which is ridiculous.
I'm currently signed on the 3 year contract, I'm halfway there till the contract expires. Any suggestions on what to do? I can't call the retention people because my contract hasn't expired yet... right?

Now, this is the first cellphone I have gotten from Rogers, and I have had this plan for 1.5 years. If it helps though, I've been with rogers internet for 6 years+.

I called in May saying i dont wanna pay so much anymore, and nicely said I wanna cancel. I asked if there was anything they could do to change my mind from cancelling, and i was offered that plan, without incoming.

I called again, and the person hung up on me (dropped call). I called again and said the person before hung up on me, and she gave me unlim. incoming for free.

The Iphone, the lady was new. She said "I just went through 5 hours of training, and you need a data plan. But if someone else told you that you dont, ill give you the phone for $199, itll be there in 3-5 days."

[wulala]

got off the phone with rogers a few days ago..after calling them back and forth for more than 5 times, i'm pretty satisfied with my plan

300 minutes air time
free evening and weekends starting at 6pm
unlimited incoming
R to R
iphone value pkg (2,500 texts, visual voicemail, who called, caller id)
6 GB data

all after tax for a total of approx. $58!!!

what do you guys think??:cheesygri

[earthman]

got off the phone with rogers a few days ago..after calling them back and forth for more than 5 times, i'm pretty satisfied with my plan

300 minutes air time
free evening and weekends starting at 6pm
unlimited incoming
R to R
iphone value pkg (2,500 texts, visual voicemail, who called, caller id)
6 GB data

all after tax for a total of approx. $58!!!

what do you guys think??:cheesygri

wow... that's really really good... especially $58 is after tax

[tigershot]

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)

$47.50+taxes

What do you guys think?

[HowEver]

got off the phone with rogers a few days ago..after calling them back and forth for more than 5 times, i'm pretty satisfied with my plan

300 minutes air time
free evening and weekends starting at 6pm
unlimited incoming
R to R
iphone value pkg (2,500 texts, visual voicemail, who called, caller id)
6 GB data

all after tax for a total of approx. $58!!!

what do you guys think??:cheesygri

Did you get a phone with that?

[shopper-X]

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)

$47.50+taxes

What do you guys think?

So after the first month will your bill be $77.50+taxes?

[red_red]

Is this plan any good... my buddy was offered it ... he was just finishing up his 3yr contract ....

25.00 + system access ....etc...

250 mins daytime
6pm .. unlimited / weekends
100 cdn long distance
rogers to rogers
vm/cid

no new phone upgrade , if he wanted to upgrade , HAD to pay the 35.00 fee plus phone costs....

[zweinstein]

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)

$47.50+taxes

What do you guys think?


So after the first month will your bill be $77.50+taxes?

Does the $47.50 include SAF and 911? Even if it does, is your bill going to be $77.50 a month after the first month?

[brownman87]

Is this plan any good... my buddy was offered it ... he was just finishing up his 3yr contract ....

25.00 + system access ....etc...

250 mins daytime
6pm .. unlimited / weekends
100 cdn long distance
rogers to rogers
vm/cid

no new phone upgrade , if he wanted to upgrade , HAD to pay the 35.00 fee plus phone costs....

FOR THAT PLAN AND NO PHONE UPGRADE ...............HAHAHAHHAHAHAHAHA
okay im done

tell him to stop bending over, call them up sound firm, research some corp. plans that bell or telus has, .use that as your tool to getting your way

i call so many times for many ppl and i was able to score good deals, you cant just call them up and be like: "my friend gets this, give me this", or say, "i want a better deal"...its not going to work

unless they know you want to cancel, and you sound like it...you wont get anything special

[EscaBoi]

Is this plan any good... my buddy was offered it ... he was just finishing up his 3yr contract ....

25.00 + system access ....etc...

250 mins daytime
6pm .. unlimited / weekends
100 cdn long distance
rogers to rogers
vm/cid

no new phone upgrade , if he wanted to upgrade , HAD to pay the 35.00 fee plus phone costs....
Agreed with what the last user posted. Since you're signing a NEW 3 year contract, you would be able and eligible to get whatever phone you want... none "you're not allowed a new phone upgrade" BS.

Be firm and tell him to say, "what's the point of me staying if I'm getting a deal that Telus/Bell can give me and on top of that I get a free phone." You can also get the admin fee ($35) waived as well, it all depends on who you get on the phone.

Example: I called on Monday inquiring about the N95 and a REGULAR rep was able to take off the $35 if I picked up the iPhone since the N95's were out of stock. I couldn't make a decision so I called again last night and RETENTIONS chick on the phone refused to take the $35 off and tried to force me to buy the $30/data plan stating "I'm not letting the phone go without the $30/data plan". I argued with her for a bit and she finally dropped the data but would not drop the $35 admin fee, so I hung up.

It all depends on who you get on the phone so just call back.

[Acuratl]

Ordered iphone for brother, 249 no fees, extended contract by 5 mos :)

[wulala]

Did you get a phone with that?

yeah i got the 8gb iphone for 249. and he gave me three months free unlimited calling. i have been with rogers for just over a year.

[arias86]

Ordered iphone for brother, 249 no fees, extended contract by 5 mos :)

How did you extend the contract by only 5 months? My contract ends in less than two months. I want the iphone but don't want to extend my contract!

[Acuratl]

How did you extend the contract by only 5 months? My contract ends in less than two months. I want the iphone but don't want to extend my contract!

you NEED to extend your contract to get HUP regardless, there is another thread how even if your only 3 MONTHS into your contract you can cancel that and add another 3 years so 3 years total and get an iphone for 249/199

[tigershot]

This plan includes SAF and 911.


Does the $47.50 include SAF and 911? Even if it does, is your bill going to be $77.50 a month after the first month?

[tigershot]

Sorry guys, I missed some information on my plan.

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate.

What do you guys think?

[mcg]

Looks good to me.

[Kaitlyn]

Sorry guys, I missed some information on my plan.

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate.

What do you guys think?

What do YOU think? You know that's good, don't you?

I'm currently paying $5 for 1,000 LD minutes... really tempted to go back to 100 LD included free just to save another $5 haha

[mario_tsui]

Ordered iphone for brother, 249 no fees, extended contract by 5 mos :)

Did you alrdy have a contract with Rogers? How did you get get the iphone for only exntending the contract by 5 months? I thought the $249 price is for renewing a 3yr contract...

[Kaitlyn]

Did you alrdy have a contract with Rogers? How did you get get the iphone for only exntending the contract by 5 months? I thought the $249 price is for renewing a 3yr contract...

He renewed his contract 5 months ago, so by renewing again for 3 years, he only actually extended it by 5... which is what I did, except it was 4 months :)

[mario_tsui]

He renewed his contract 5 months ago, so by renewing again for 3 years, he only actually extended it by 5... which is what I did, except it was 4 months :)

Ahhh, gotcha~ Thanks

[Kaitlyn]

Does anyone know what the overage rate is for LD minutes when you get that included 100 LD minutes?

[tigershot]

I like it, but you know, it's human nature, we'll always want more for less.



What do YOU think? You know that's good, don't you?

I'm currently paying $5 for 1,000 LD minutes... really tempted to go back to 100 LD included free just to save another $5 haha

[Acuratl]

He renewed his contract 5 months ago, so by renewing again for 3 years, he only actually extended it by 5... which is what I did, except it was 4 months :)

we have so much in common, marry me :)

[shopper-X]

Sorry guys, I missed some information on my plan.

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate.

What do you guys think?

Asking again, will starting from the 2nd month be $30 more per month to include the 6GB plan?

[gman]

Sorry guys, I missed some information on my plan.

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate.

What do you guys think?


What do YOU think? You know that's good, don't you?

I'm currently paying $5 for 1,000 LD minutes... really tempted to go back to 100 LD included free just to save another $5 haha

If $52 including that 6GB data plan for the duration of the whole contract, yes, it is good. Otherwise, not really.

[bigasif]

Ordered iphone for brother, 249 no fees, extended contract by 5 mos :)


He renewed his contract 5 months ago, so by renewing again for 3 years, he only actually extended it by 5... which is what I did, except it was 4 months :)

To you guys....
I'm about 5 months into my contract too and was thinking of picking up the iPhone for the discounted HUP price but have a few questions...

1) Do you guys know if I'll lose my credits if I take the iPhone...there's been tons of talk about losing credits if you take the iPhone, so just want to know if you guys have any info on that. I currently only have a $5 monthly plan credit, but then have a few other credits like r2r, incoming, cid.

2) Also, when you renewed your contract, did you guys have any credits that expired at the end of your previous term? e.g. I have a cid credit that says it is to be removed at the end of my 3 year term, so if I were to renew, would they change that credit to match my newly renewed term, or would I actually lose that credit? I'ts kind of important, since all of my extra credits say that they will be removed at the end of my term...

Thanks!

[drfritz]

I just finished with Retentions on Friday.

This what I ended up with on two seperate phones.
each phone has:
250 daytime minutes
ul evening weekends @6 pm.
ul incoming
R2R
Communications value package (call display/voicemail/ 125 outgoing text mesages/ul incoming text)
1000 ld minutes

total cost:
25 + 11 + 10 + 5 + 5 + 6.95 + .5 = 63.45 - credits = 28.45 per month

credits breakdown as follows:

10 for communication package
5 for plan credit
5 for saf credit
5 for r2r
10 for ul incoming

[Acuratl]

To you guys....
I'm about 5 months into my contract too and was thinking of picking up the iPhone for the discounted HUP price but have a few questions...

1) Do you guys know if I'll lose my credits if I take the iPhone...there's been tons of talk about losing credits if you take the iPhone, so just want to know if you guys have any info on that. I currently only have a $5 monthly plan credit, but then have a few other credits like r2r, incoming, cid.

2) Also, when you renewed your contract, did you guys have any credits that expired at the end of your previous term? e.g. I have a cid credit that says it is to be removed at the end of my 3 year term, so if I were to renew, would they change that credit to match my newly renewed term, or would I actually lose that credit? I'ts kind of important, since all of my extra credits say that they will be removed at the end of my term...

Thanks!


Good Questions,

For your first post, i specifically asked that the credits should stay on and so far they're still on the account. As for your second question i have found with renewing the contract they always automatically renew credits for me, whenver i call in to do a HUP (once every year) ;) i'm evil. This year i actually got 3x LG shine's for 35 dollars a piece sold one just yesterday for 250. cash !

[zweinstein]

Does anyone know what the overage rate is for LD minutes when you get that included 100 LD minutes?

30 or 35 cents a minute depending on plan.

[tigershot]

My monthly bill will stay the same for the 3 year contract. I am paying $20 for the 6gb Date plan.


Asking again, will starting from the 2nd month be $30 more per month to include the 6GB plan?

[tigershot]

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate. Monthly bill will stay the same for the duration of the 3 year contract. Also, Data Plan is costing me $20. I know the promotion is for $30, but he was kind enough to give it for $20.

[WilsonTan]

not too bad.

[gman]

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate. Monthly bill will stay the same for the duration of the 3 year contract. Also, Data Plan is costing me $20. I know the promotion is for $30, but he was kind enough to give it for $20.


not too bad.

I would say it is VERY good.
1. he got a $20 data plan.
2. after deducting the $20 data plan, SAF, 911 and tax, it means he pays $20 monthly for a voice plan that gives him:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes

I am paying a $15 voice plan + a $30 data plan, the voice plan has:

• 250 mins anytime
• Unlimited after 6pm
• Unlimited Evenings/Weekends
• Caller ID
• Call waiting
• Voice mail

[brownman87]

my plan is currently is this
200 anytime minutes
evenings and weekend from 6
incoming free
rogers 2 rogers
caller id
after all the credits it comes to
12+SAF+911+taxes

on a 1 year contract
im just relatively a new customer
i have a question, do you think that if i try to lock this in for 3 years they might refuse...and moreover if i do lock it in for 3 years, they would legally have to provide this correct?

[gman]

my plan is currently is this
200 anytime minutes
evenings and weekend from 6
incoming free
rogers 2 rogers
caller id
after all the credits it comes to
12+SAF+911+taxes

on a 1 year contract
im just relatively a new customer
i have a question, do you think that if i try to lock this in for 3 years they might refuse...and moreover if i do lock it in for 3 years, they would legally have to provide this correct?

How did you get this deal? I would like one for an extra line.

A contract is an agreement for 2 parties. No, they don't have to provide you a contract for a longer period.

[tigershot]

Does your plan include SAF and 911? Funny I called couple of times and each rep would make my deal better. I'm happy with it. $50 is great for me.




I would say it is VERY good.
1. he got a $20 data plan.
2. after deducting the $20 data plan, SAF, 911 and tax, it means he pays $20 monthly for a voice plan that gives him:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes

I am paying a $15 voice plan + a $30 data plan, the voice plan has:

• 250 mins anytime
• Unlimited after 6pm
• Unlimited Evenings/Weekends
• Caller ID
• Call waiting
• Voice mail

[gman]

Does your plan include SAF and 911? Funny I called couple of times and each rep would make my deal better. I'm happy with it. $50 is great for me.

Mine is like $15 + $30 + SAF + 911 + tax.

[905fcuk]

my plan is currently is this
200 anytime minutes
evenings and weekend from 6
incoming free
rogers 2 rogers
caller id
after all the credits it comes to
12+SAF+911+taxes

on a 1 year contract
im just relatively a new customer
i have a question, do you think that if i try to lock this in for 3 years they might refuse...and moreover if i do lock it in for 3 years, they would legally have to provide this correct?

Your plan is sexyyy.. Id like to know too. Howd you get it? Currently, I have an existing line with a similiar plan except Ive got unlimited texting in addition.. which comes up to 17$+SAF+911+taxes.

[blanzcs]

Im surprised that those of you who are getting these awesome plans. yet still wish to leave Rogers, don't just trade the account/plan (transfer of responsibility???), that way, those of us who want to go to Rogers can start out with a non rip-off plan.

[mcg]

lol, I think the point of this thread is to exploit the "cancellation process" to get a better deal.

To put it bluntly, we don't want to cancel, but get on a better plan that would otherwise be unavailable to the public.

[brownman87]

my plan is currently is this
200 anytime minutes
evenings and weekend from 6
incoming free
rogers 2 rogers
caller id
after all the credits it comes to
12+SAF+911+taxes

on a 1 year contract
im just relatively a new customer
i have a question, do you think that if i try to lock this in for 3 years they might refuse...and moreover if i do lock it in for 3 years, they would legally have to provide this correct?


How did you get this deal? I would like one for an extra line.

A contract is an agreement for 2 parties. No, they don't have to provide you a contract for a longer period.

i am asking, say i did like renew me for like 3 years... can they legally take it back within those 3 years?

im guessing they cant, but i havent heard of ppl getting audited

my plan isnt thaaaaaaaat great, i saw some guys with like unlimited network calling and voicemail and vision plan for like 20 bucks..
i like the deal i got i wudnt wana trade it in for anything...

the funny thing is I hardly even use this line, i have a work phone which is all paid for

[gman]

i am asking, say i did like renew me for like 3 years... can they legally take it back within those 3 years?

I would say no but there is always fine print somewhere. No, I don't think they will take it back even if (for whatever reason) they can do that legally.

BTW, how did you get that deal? I like your $12 plan more than the $20 plan 'the other guy' has.
I am willing to pay a $12+SAF+911+Tax plan for just these:

200 anytime minutes
evenings and weekend from 6
incoming free

[905fcuk]

i am asking, say i did like renew me for like 3 years... can they legally take it back within those 3 years?

im guessing they cant, but i havent heard of ppl getting audited

my plan isnt thaaaaaaaat great, i saw some guys with like unlimited network calling and voicemail and vision plan for like 20 bucks..
i like the deal i got i wudnt wana trade it in for anything...

the funny thing is I hardly even use this line, i have a work phone which is all paid for

LOL.. you hardly even use this line? GIVE IT TO ME!!

[rogers_guy]

This is what I got offered:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan (first month free)
• SAF
• 911

My monthly bill will be $52 including tax. I got Nokia N95 8gb for $99, after some credit and mail-in rebate. Monthly bill will stay the same for the duration of the 3 year contract. Also, Data Plan is costing me $20. I know the promotion is for $30, but he was kind enough to give it for $20.

Your plan is almost a mirror image of mine except, I have R2R included. In the end my plan taxes/fees in come to $52. and change. Upgraded to the 8GB Iphone for $249 and had the 35. admin fee waived. Have been with Rogers and all the previous incarnations for 13 years.

[JIV]

Hey there, had this plan for 1-2 years now, renewed a few times in between, just wondering if there is any way to get even better?

$25
250 weekday
unlimited eve & weekend @ 6pm
unlimited incoming
unlimited rogers 2 rogers
100 LD
old $20 Communicate Value Pack
-$10 unlimited incoming credit
-$5 rogers 2 rogers credit
-$10 monthly plan credit
-$10 monthly plan credit
-$5 monthly plan credit

Total After saf,911,tax and 15% better choice discount
$31.02

would like to find a way to get 5pm early evenings instead of 6pm or maybe some bonus minutes cuz for the last 3 months, been going over by 250 daytime by about 100 minutes.

[jon604]

i got a similar plan but with VM and free txt.. but they wont give me both free incoming and r2r.. i chose r2r by mistake.
What is the $20 communication package? You can add free after 5pm for $2 anytime. Not a biggie.. could have negoticated that easy.


Hey there, had this plan for 1-2 years now, renewed a few times in between, just wondering if there is any way to get even better?

$25
250 weekday
unlimited eve & weekend @ 6pm
unlimited incoming
unlimited rogers 2 rogers
100 LD
old $20 Communicate Value Pack
-$10 unlimited incoming credit
-$5 rogers 2 rogers credit
-$10 monthly plan credit
-$10 monthly plan credit
-$5 monthly plan credit

Total After saf,911,tax and 15% better choice discount
$31.02

would like to find a way to get 5pm early evenings instead of 6pm or maybe some bonus minutes cuz for the last 3 months, been going over by 250 daytime by about 100 minutes.

[earthman]

does retention/cancellation department open on Sunday???

[rupture]

does retention/cancellation department open on Sunday???

No.

[905fcuk]

If you call into retentions and quote someone else's plan and give the rep the number as proof.. will they match that plan?

[shopper-X]

If you call into retentions and quote someone else's plan and give the rep the number as proof.. will they match that plan?

I tried helping a friend out once and the Rep noted on my account that I was sharing information. Her reasoning was, Retentions plans are account specific based on a number of factors and they could remove the plan if it was being advertised or shared.

I took no notice to her threat and called another rep that was more then willing to help my friend.

I have made many, many notes since that conversation and I'm sure if she made that note it is now lost in the sea of other notes on the account. Any call I make where the conversation can benefit me later I ask if the notes will be added to my account. This encourages the rep to actually make the notes.

Like this whole thread, it's based on the Rep you get.

[905fcuk]

I tried helping a friend out once and the Rep noted on my account that I was sharing information. Her reasoning was, Retentions plans are account specific based on a number of factors and they could remove the plan if it was being advertised or shared.

I took no notice to her threat and called another rep that was more then willing to help my friend.

I have made many, many notes since that conversation and I'm sure if she made that note it is now lost in the sea of other notes on the account. Any call I make where the conversation can benefit me later I ask if the notes will be added to my account. This encourages the rep to actually make the notes.

Like this whole thread, it's based on the Rep you get.

Your friend was already a customer of rogers right? So.. it wouldnt work if you were trying to do a new activation? CSR wont let me copy my plan over to the additional line.. so im stuck with the crappy in-market plans =\

[shopper-X]

Your friend was already a customer of rogers right? So.. it wouldnt work if you were trying to do a new activation? CSR wont let me copy my plan over to the additional line.. so im stuck with the crappy in-market plans =\

All four accounts that I have started (2 x mine, 2 x friends) have ALL been new activations since May of 2007.
The trick I use is finding a Rogers Wireless number in good standing and entering it when prompted. When the Rep asks you to verify your information, say, "oh I'm looking to sign up and I'm using my friends phone".
The Rep will give you some line saying that this department is for current customers, blah blah blah, but try to humour them and keep them on the phone. If the Rep is nice enough they will sign you up.
Be friendly with the Rep, they are ones that can make or break the deal. Another thing is there is nowhere for the Rep to make notes so take the deal if it's good and say "okay I'll sign up but I want to think about it". You have 30 days or 30 minutes, whichever comes first to cancel the plan or call in and make changes.

Another detail to throw in there is to mention a (made up) Corporate plan that Bell or Telus is offering where you work, but you want Rogers Wireless because all your friends and family are with Rogers. That is a good opener to get Rogers to Rogers add/credited.

[905fcuk]

All four accounts that I have started (2 x mine, 2 x friends) have ALL been new activations since May of 2007.
The trick I use is finding a Rogers Wireless number in good standing and entering it when prompted. When the Rep asks you to verify your information, say, "oh I'm looking to sign up and I'm using my friends phone".
The Rep will give you some line saying that this department is for current customers, blah blah blah, but try to humour them and keep them on the phone. If the Rep is nice enough they will sign you up.
Be friendly with the Rep, they are ones that can make or break the deal. Another thing is there is nowhere for the Rep to make notes so take the deal if it's good and say "okay I'll sign up but I want to think about it". You have 30 days or 30 minutes, whichever comes first to cancel the plan or call in and make changes.

Another detail to throw in there is to mention a (made up) Corporate plan that Bell or Telus is offering where you work, but you want Rogers Wireless because all your friends and family are with Rogers. That is a good opener to get Rogers to Rogers add/credited.

Ah.. you seem pro at negotiating.. if only you could do it for me =D.. lmao.. do you mind giving me your plan details of what you got on the most recent activation? I need to know what I should be aiming for thanks in advance!

[shopper-X]

Ah.. you seem pro at negotiating.. if only you could do it for me =D.. lmao.. do you mind giving me your plan details of what you got on the most recent activation? I need to know what I should be aiming for thanks in advance!

I sent you a PM.

[whitethunder]

changing from my current plan of:
250 min 6PM E&W
VM,CID
$20 bucks plus tax

to
250 min 6PM E&W
$15 iphone value plan (cid, vm, 2500 sms)
$30 6gb data plan
$50 bucks plus tax

the guy seemed to have no problem doing it for me... which is making me worry he didnt actually set it all up right... especially since the website still doesnt show the new plan (I dont actually have the phone yet though...) if he did mess it up do you think a rep after the fact could change it to what I was promised?

[mcg]

How do we check our plan details online? I got to "My Rogers Wireless Services", but every time I do that it gives me an error of "AM001".

Edit: NM, it works now for some reason - and I found out that they screwed up my credits... great, gotta call in again...

[mycrazydeals]

my plan is currently is this
200 anytime minutes
evenings and weekend from 6
incoming free
rogers 2 rogers
caller id
after all the credits it comes to
12+SAF+911+taxes

on a 1 year contract
im just relatively a new customer
i have a question, do you think that if i try to lock this in for 3 years they might refuse...and moreover if i do lock it in for 3 years, they would legally have to provide this correct?

brownman87, you are amazing! A couple pages back your plan was $15+all fees. How did it get down to $12+all fees now?

[brownman87]

heyyyyy Guys Beware.......
Rogers Retentions People And Rogers Higer Ups Are Monitoring This Thread, They Are Posting Questions Like How Did You Get This, And I Had This Newbie Asking Me So Many Questions With Regards To Too Many Details

Guys Please Dont Give Out Too Much Info Out

[BenK]

heyyyyy Guys Beware.......
Rogers Retentions People And Rogers Higer Ups Are Monitoring This Thread, They Are Posting Questions Like How Did You Get This, And I Had This Newbie Asking Me So Many Questions With Regards To Too Many Details

Guys Please Dont Give Out Too Much Info Out

+:|

[Acuratl]

heyyyyy Guys Beware.......
Rogers Retentions People And Rogers Higer Ups Are Monitoring This Thread, They Are Posting Questions Like How Did You Get This, And I Had This Newbie Asking Me So Many Questions With Regards To Too Many Details

Guys Please Dont Give Out Too Much Info Out

yep exact reason why i dont post screenshots showing off my plan, easy for rogers to find your account and flag it!

[Ziggy007]

On Friday I called in to finish a HUP / 3 year extension that I had begun a few days earlier.

Anyway:

250 daytime minutes
evenings weekends 6pm
$20 Value package

----

All for $30 a month + SAF + 911

Then I managed to grab a k850i on a 3 year term for $49.99 and no activation fee

Spoke with a girl named Melissa, very friendly and nice. She had a cute voice like that last time I spoke with a CSR too :lol:

[gman]

On Friday I called in to finish a HUP / 3 year extension that I had begun a few days earlier.

Anyway:

250 daytime minutes
evenings weekends 6pm
$20 Value package

----

All for $30 a month + SAF + 911

Then I managed to grab a k850i on a 3 year term for $49.99 and no activation fee

Spoke with a girl named Melissa, very friendly and nice. She had a cute voice like that last time I spoke with a CSR too :lol:

That sounds expensive. What is in the $20 value package?

[Derfel]

heyyyyy Guys Beware.......
Rogers Retentions People And Rogers Higer Ups Are Monitoring This Thread, They Are Posting Questions Like How Did You Get This, And I Had This Newbie Asking Me So Many Questions With Regards To Too Many Details

Guys Please Dont Give Out Too Much Info Out

Take your tin-foil hat off for a minute, and think about it - if Rogers was really worried about this thread, then retentions wouldn't be giving the deals out anymore...

Think of it with a bit of logic, and you'll see we have nothing to worry about here. For every post here, Rogers has another customer.

[Firestorm]

Heh, made up plans to compare to... I don't even need to make up a plan. Bell is offering basically exactly what I want. $25 plan with the minutes I need + $10 for unlimited data on the Samsung Instinct. I'll phone on Monday and see if Rogers will budge. The plan is exactly the same as I'm getting now but I want to add data. I just want Rogers' data plan to be the same price as the Bell one.

[earthman]

Take your tin-foil hat off for a minute, and think about it - if Rogers was really worried about this thread, then retentions wouldn't be giving the deals out anymore...

Think of it with a bit of logic, and you'll see we have nothing to worry about here. For every post here, Rogers has another customer.

haha... totally agree with ya. this thread has been going strong since 2004...:lol:

[Ziggy007]

That sounds expensive. What is in the $20 value package?

Call Display
Voicemail
Text Messaging Plan
Picture / Video messaging
Mobile Browsing
Mobile E-Mail
Who Called
Mobile Backup

[bwooze]

Contract term for one of my two cell lines is ending in a month or so. I was planning on getting a retention plan, but someone recently told me that YAK will probably have a GSM network running by next March or so, and that cell plans pricing will dramatically drop. He told me about how some investors of YAK already have experience running wireless companies in other nations with very low pricing plans. Essentially, he recommended that I do not get locked into any plan until then.

Does anyone else have any insight on this?

[ruhroh]

I'm in a contract with my two sisters and the contract for two of us is ending in December/January. It's a family plan with shared minutes and we want out.

Should I ask them to split our plans first, then do the retention thing? What happens to our contracts if we request a different plan?

[gman]

I'm in a contract with my two sisters and the contract for two of us is ending in December/January. It's a family plan with shared minutes and we want out.

Should I ask them to split our plans first, then do the retention thing? What happens to our contracts if we request a different plan?

Do the retention plans (with 's') and the split at the same time.
That was what I did.
You will have 2 new contracts. The monthly costs I get from 2 new plans is cheaper than the old family plan (of 2 phones). The features are much much better.

[ben_liu]

I'm in a contract with my two sisters and the contract for two of us is ending in December/January. It's a family plan with shared minutes and we want out.

Should I ask them to split our plans first, then do the retention thing? What happens to our contracts if we request a different plan?

Should be able to split the plans... seeing how your contract expiring soon, you must have been a rogers customer for a long time. So just call CSR and see if three of you can get the Basic $20 base plan (200 wkdays, weeknights at 6, weekends)... if you get other features, those are bonus. Me and my brother started out as a family plan once it was introduced back many years ago, and we managed to split the plan to what i mentioned above.

[ruhroh]

Okay, cool. 'Cause the other sister's plan started early this year and still has two more years to go. I had it tacked onto our family plan before I found out about this thread and retentions LOL

We (the sister that I signed up with ~3 years ago and me) also want/need new phones so I'll be calling them about that, too. Maybe we can confuse them into giving us better deals.

[905fcuk]

You know what.. u can probably get a retention-like deal for the other sister who is just 1 year into her 3-yr contract. I got my retention plan 3-4 months into contract.. so definitely call them up and work your magic LOL

[gman]

Should be able to split the plans... seeing how your contract expiring soon, you must have been a rogers customer for a long time. So just call CSR and see if three of you can get the Basic $20 base plan (200 wkdays, weeknights at 6, weekends)... if you get other features, those are bonus. Me and my brother started out as a family plan once it was introduced back many years ago, and we managed to split the plan to what i mentioned above.

My wife and I were in a family plan. We have just split that to 2 contracts and each are $15 + SAF + 911 + tax. That has:

250 weekday minutes
WE/WN starts at 6pm
caller id
call waiting
voice mail

[ben_liu]

My wife and I were in a family plan. We have just split that to 2 contracts and each are $15 + SAF + 911 + tax. That has:

250 weekday minutes
WE/WN starts at 6pm
caller id
call waiting
voice mail
Woow.. i definitely need THAT plan... mines not even hot.. hasnt called retention in like 2 years since the last time when we had our plans split.

[shopper-X]

Take your tin-foil hat off for a minute, and think about it - if Rogers was really worried about this thread, then retentions wouldn't be giving the deals out anymore...

Think of it with a bit of logic, and you'll see we have nothing to worry about here. For every post here, Rogers has another customer.


haha... totally agree with ya. this thread has been going strong since 2004...:lol:

+1
I would think that HoFo would be a bigger target then RFD for Rogers.

[Geist]

i can safely confirm that you can't get retention plan within in 5 days of contract :lol: !

[FFWFire]

Wow I called Rogers about 2 weeks ago and talked to a CxR a bit and finally got early evenings for free but it seems that today they took off my caller ID. Weird, I'm calling them back in the morning, should I ask for anything further due to the inconvenience?

[nel602]

looking for some feedback.
I am going to get a curve, since I got the to give it to me for $50.
Wondering which data plan I should get since this is my first BB.
This is my current voice plan:
250/unltd eve/wkends from 6 - $25
monthly credit - $15
monthly credit - $5
better choice bundle discount - $0.75
comm value pack -$ 11
rogers to rogers -$5
unltd incomming - $10

total: $30.25 + SAF + 911 + taxes

I want to keep my monthly bill around $50/month including everything.
The one thing I can think of doing is switching to the 8pm plan to save $5, any other suggestions?

[tigershot]

This is my plan for $52 right now:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan
• SAF & 911

Maybe you get something like this?



looking for some feedback.
I am going to get a curve, since I got the to give it to me for $50.
Wondering which data plan I should get since this is my first BB.
This is my current voice plan:
250/unltd eve/wkends from 6 - $25
monthly credit - $15
monthly credit - $5
better choice bundle discount - $0.75
comm value pack -$ 11
rogers to rogers -$5
unltd incomming - $10

total: $30.25 + SAF + 911 + taxes

I want to keep my monthly bill around $50/month including everything.
The one thing I can think of doing is switching to the 8pm plan to save $5, any other suggestions?

[fishlord]

What could I expect to get a pearl 8120 or iphone on contract renewal for? (I saw some mention of not even being able to get iphone for $199 if you are not new??)

[bmgraphix]

Would signing up for a new account and threatening Rogers to cancel within 30days/30mins for being wanting to switch competition (for better deal: solo, koodo and etc...) get me retention plan?



Basically if you call retentions sign up a new line you can bargin with the new line even though your not on a contract with Rogers, they are the deparment that want to keep people, so why can't they use that power to get people. So if you call retentions for a new activation you can probably get a much better plan then what a store will offer you. Probably free caller id, voicemail, some cdn long distance... monthly credits...give it a shot

[bmgraphix]

i can safely confirm that you can't get retention plan within in 5 days of contract :lol: !

i can confirm that you can get a retentions plan before your contract actually starts

[SamsonLi]

Hey,

I previously had been on a 3 year plan with rogers having the shittiest mintues and plan ever. 50 minutes, weeknights + ends @8, voicemail, caller id, call display, 125 txt and rogers to rogers for $20 + all fees.

I need 250 minutes, nights+ends @ 6, voicemail, caller id, display, 125 txt and I was hoping to get it for $20 ...is this possible? and is it possible to get the rogers to rogers to stay?

What is my best plan of approach? I need some help on how to approach this for the best deal!

Also, for the free upgrade phone, am I able to get a Curve without signing up a data plan??

HELP PLEASEEEEEE! THANKS RFD COMMUNITY!!!

[brownman87]

Hey,

. 50 minutes, weeknights + ends @8, voicemail, caller id, call display, 125 txt and rogers to rogers for $20 + all fees.


LMAO!!!!!!!!!!!!! hahahha
that is a sh*T plan lol


pm me i will give you some input, i dont want my secrets let out (cuz of some rogers ppl lurking around)

[jtr_1985]

i'm sorry to be a complete noob, but i've read the last 10 pages or so and can't find a sure-fire answer, so i figured someone could help me out.

i'm about 10 months into a 3 year plan. i've been with rogers (cell, internet, tv) for 5 years. is that good enough to call in, say that the plan is too expensive and bell/telus is offering a better deal, and try to renegociate a new plan, or is 10 months into it not long enough yet?

[FFWFire]

Does anyone know of a way to have text messages included in a plan? I don't really know how to approach this when talking to a rep..

[JL2002]

Does anyone know of a way to have text messages included in a plan? I don't really know how to approach this when talking to a rep..

Just quote a plan and/or research and make up a plan and say it's a plan from work but available for Bell only. Don't ask for too much for example: if Unlimited E/W @8pm is enough, then don't ask for 6pm; if Rogers to Rogers is enough then don't ask for extra Unlimited incoming....reason being, they can only give you so much credits.... Just tell them a pretty good plan, if they say they can't match it, then just tell them I actually only need these: blah blah blah if it's $20 then i'm happy to stay and save on the cancellation fee. If not, then just call back....

The best way to get txt message included is to get the Value Packs credit...i got this plan for my Bro:
250 minutes
U/L E/W@8pm
R2R
1000LD (he needs it)
$20 Value Pack - 2500txt, CID, Name display, 1000 vid/pic message, u/l browsing etc..

for $25+all fees

For starters, they might not give you everything at the same time and also, don't think they'll give you a retention plan the same as the one posted in this thread. You might want to lets say get: 250minutes, U/L E/W @8pm, R2R, and a $11 value pack for about $21-25...a year or 2 later call in again and then negotiate a better one ....that's the only way to get the best plan...

[MasZakrY]

Just quote a plan and/or research and make up a plan and say it's a plan from work but available for Bell only. Don't ask for too much for example: if Unlimited E/W @8pm is enough, then don't ask for 6pm; if Rogers to Rogers is enough then don't ask for extra Unlimited incoming....reason being, they can only give you so much credits.... Just tell them a pretty good plan, if they say they can't match it, then just tell them I actually only need these: blah blah blah if it's $20 then i'm happy to stay and save on the cancellation fee. If not, then just call back....

The best way to get txt message included is to get the Value Packs credit...i got this plan for my Bro:
250 minutes
U/L E/W@8pm
R2R
1000LD (he needs it)
$20 Value Pack - 2500txt, CID, Name display, 1000 vid/pic message, u/l browsing etc..

for $25+all fees

For starters, they might not give you everything at the same time and also, don't think they'll give you a retention plan the same as the one posted in this thread. You might want to lets say get: 250minutes, U/L E/W @8pm, R2R, and a $11 value pack for about $21-25...a year or 2 later call in again and then negotiate a better one ....that's the only way to get the best plan...

How does "unlimited browsing" on the iPhone work?

[Kaitlyn]

How does "unlimited browsing" on the iPhone work?

It doesn't

[bishop336]

Anyone have any suggestions for me?
I have 2 lines with Rogers
1st phone has been on a 3 year contract then 4 year contract (resigned)
2nd phone has been on a 3 year contract then 3 year contract

I currently have
Family plan with 250 shared minutes
Weekend and Evening starting at 6
11 dollar value plans on each

I get charged in total like 100 bucks a monthf or both lines (yes my ass hurts), so I called and got rententions and after mentioning what I want and looking for 2 reps try to sell me on another Family Plan which starts at like 45 bucks for the first line and 25 for each after. I even mentioned that Bell was offering and I didn't even get a chance to talk about phones before I told them I would call back.

I used to work at a Call Centre so I know to be nice but perhaps I was too nice and didn't give the feeling I was serious about leaving.
Any Idea's?

[MizTEcK]

It doesn't

hahaha pure lulz

[corvettefan]

You guys are amazing. I just called them up after reading this thread and got 100 LDM instantly after a few minutes of waiting.

My current plan now is: free network calling, unlimited incoming, 1000 weekends and nights (from 8 pm though), 150 daytime minutes, 100 long distance minutes for $25 and the usual fees and taxes.
I also have a $6 call display add-on.

What else do you think I can get from them. I'm about a year into the contract and have 2 more to go.

[xeodragon]

You guys are amazing. I just called them up after reading this thread and got 100 LDM instantly after a few minutes of waiting.

My current plan now is: free network calling, unlimited incoming, 1000 weekends and nights (from 8 pm though), 150 daytime minutes, 100 long distance minutes for $25 and the usual fees and taxes.
I also have a $6 call display add-on.

What else do you think I can get from them. I'm about a year into the contract and have 2 more to go.

100LDM is practically free with every plan.

[owu23]

Hi guys. great forum and very informative. I just got off the phone with retentions and didnt get anywhere.
I am currently on the usual $20 plan (250 wkday minutes/unlimited evenings/weekends/Free R2R) and according to "Retentions" I dont generate enough revenue for them to warrant any special treatment on the Iphone :(

I told the CSR i am ok with the current plan and would just want to add on the data plan for $30 but want the 16 GB iphone for 299 and no admin fees. The CSR did not budge!!
I have been with rogers forever now and havent done a HUP since 2004. It makes me feel great to be treated like scum vs all the potentially new account openings! any feedback would be appreciated.

[gman]

Hi guys. great forum and very informative. I just got off the phone with retentions and didnt get anywhere.
I am currently on the usual $20 plan (250 wkday minutes/unlimited evenings/weekends/Free R2R) and according to "Retentions" I dont generate enough revenue for them to warrant any special treatment on the Iphone :(

I told the CSR i am ok with the current plan and would just want to add on the data plan for $30 but want the 16 GB iphone for 299 and no admin fees. The CSR did not budge!!
I have been with rogers forever now and havent done a HUP since 2004. It makes me feel great to be treated like scum vs all the potentially new account openings! any feedback would be appreciated.

Try that again tomorrow.
I called 5 times within 2 weeks to get that done.

CSR1: okay with that but I chose to call back because I wanted to see if my wife wanted one.
CSR2: okay but OOS.
CSR3: said no way, period and said CSR1 and CSR2 made mistake.
CSR4: said no way with the plan CSR1 and CSR2 offered. He gave me a plan which costs more and less feature.
CSR5: everything okay and got what CSR1 and CSR2 offered.

[Badman]

Hi guys. great forum and very informative. I just got off the phone with retentions and didnt get anywhere.
I am currently on the usual $20 plan (250 wkday minutes/unlimited evenings/weekends/Free R2R) and according to "Retentions" I dont generate enough revenue for them to warrant any special treatment on the Iphone :(

I told the CSR i am ok with the current plan and would just want to add on the data plan for $30 but want the 16 GB iphone for 299 and no admin fees. The CSR did not budge!!
I have been with rogers forever now and havent done a HUP since 2004. It makes me feel great to be treated like scum vs all the potentially new account openings! any feedback would be appreciated.

Rogers is very strict with the iphone pricing as they know they are the only ones that offer it and its still in high demand. There are reports of people getting the $35 admin fee waived so try with that and do like what I did and tell them you are adding data but don't like the monthly cost. They gave me $5 off a month for 3 years. which works out to saving $180. Better than the $50.

[gman]

Rogers is very strict with the iphone pricing as they know they are the only ones that offer it and its still in high demand. There are reports of people getting the $35 admin fee waived so try with that and do like what I did and tell them you are adding data but don't like the monthly cost. They gave me $5 off a month for 3 years. which works out to saving $180. Better than the $50.

If you have an existing monthly plan, there should not be an admin fee at all. When I got my iPhone, admin fee was not even mentioned for the main phone. I had a family plan. After I split my wife's phone to have its own contract, there was a $35 fee. However, they charged me $249 + $35 admin - $50 credit for my wife's 8GB iPhone

[blizzah]

Hey all, I'm looking for some advice/questions.

I'm currently on rogers pay as you go, and have a phone that i have no intention of replacing (k800). If i sign up for a contract (2-3 years), can i get a discount for not taking a discount by grabbing one of their phones?

Also, what is the best way to go about asking for one of these retention plans although i am not on a contract right now?

I am looking for something like 15-20$ + tax for 200 anytime minutes, CID, and some texts. I don't really need a ton of minutes, but the important thing is that i dont want to pay that much for stuff i dont use like voice mail/picture message/long distance.

Thanks a bunch in advance

[bwrocks]

Well you can just take the sim card and pop it into your K800. The worst off is you'll have an extra phone that maybe you can sell. For example you can get the Nokia 5310 for free on a 3 year extension and those fetch for at least $100 brand new.


Hey all, I'm looking for some advice/questions.

I'm currently on rogers pay as you go, and have a phone that i have no intention of replacing (k800). If i sign up for a contract (2-3 years), can i get a discount for not taking a discount by grabbing one of their phones?

Also, what is the best way to go about asking for one of these retention plans although i am not on a contract right now?

I am looking for something like 15-20$ + tax for 200 anytime minutes, CID, and some texts. I don't really need a ton of minutes, but the important thing is that i dont want to pay that much for stuff i dont use like voice mail/picture message/long distance.

Thanks a bunch in advance

[jtr_1985]

I just called in and was offered this plan.
I told her to put it in the notes and I would think about it (obviously in case I can beat it). I plan on calling back tomorrow to either try and get a better deal or accept it:

Here's the plan:
-250 Anytime Minutes
-Unlimited Evenings/Weekend @ 6
-Unlimited Incoming
-Voicemail
-Call Display
-125 Texts

-$32.15 WITH SAF/911/Taxes

I'm just under a year into a 3 yr contract and she casually reminded me that I would have to pay $400 to get out of it. Given that, is this a good deal or can it be beat?

[kit25]

If you have an existing monthly plan, there should not be an admin fee at all. When I got my iPhone, admin fee was not even mentioned for the main phone. I had a family plan. After I split my wife's phone to have its own contract, there was a $35 fee. However, they charged me $249 + $35 admin - $50 credit for my wife's 8GB iPhone

no. admin fee for hup depends on which tier level you are in. they will waive admin fee if you are tier 4/5 if i rmb correctly.
you get a $50 credit for the phone if your plan is over $30. so basically you did get charged on admin fee, because if you are tier 4/5, and your plan is over $30, it should be $199 plus tax and thats it. but now you are paying 199 + 35 + tax.

i hope i made sense. lol correct me if i am wrong.

[blizzah]

Well you can just take the sim card and pop it into your K800. The worst off is you'll have an extra phone that maybe you can sell. For example you can get the Nokia 5310 for free on a 3 year extension and those fetch for at least $100 brand new.

What about the plan though, what type of plan should i be trying for?

[BenK]

I just called in and was offered this plan.
I told her to put it in the notes and I would think about it (obviously in case I can beat it). I plan on calling back tomorrow to either try and get a better deal or accept it:

Here's the plan:
-250 Anytime Minutes
-Unlimited Evenings/Weekend @ 6
-Unlimited Incoming
-Voicemail
-Call Display
-125 Texts

-$32.15 WITH SAF/911/Taxes

I'm just under a year into a 3 yr contract and she casually reminded me that I would have to pay $400 to get out of it. Given that, is this a good deal or can it be beat?

imo, thats a good deal (not the best compared to some unique ones posted here). I would ask to have call forwarding feature included (just in case).

[kit25]

my plan is currently is this
200 anytime minutes
evenings and weekend from 6
incoming free
rogers 2 rogers
caller id
after all the credits it comes to
12+SAF+911+taxes

on a 1 year contract
im just relatively a new customer
i have a question, do you think that if i try to lock this in for 3 years they might refuse...and moreover if i do lock it in for 3 years, they would legally have to provide this correct?


holy **** dude..
good job lol

[jtr_1985]

imo, thats a good deal (not the best compared to some unique ones posted here). I would ask to have call forwarding feature included (just in case).

thanks.

[MasZakrY]

I called retentions and got the whole "this is for existing customers only". Didn't get anywhere regardless of what I said.

EDIT: I also was told something I've never heard before: "The minimum plan for the iPhone is $60" and "we are unable to discount any plans for the iPhone"

EDIT: FOUR calls later and every rep has said the same thing, so I'm beginning to think everyone they have stopped any form of discounting or new plans on the retentions line for iPhone's.

[kit25]

I called retentions and got the whole "this is for existing customers only". Didn't get anywhere regardless of what I said.

EDIT: I also was told something I've never heard before: "The minimum plan for the iPhone is $60"

LOL. call again and try your luck with another rep dude.

[Digo]

I just called in and was offered this plan.
I told her to put it in the notes and I would think about it (obviously in case I can beat it). I plan on calling back tomorrow to either try and get a better deal or accept it:

Here's the plan:
-250 Anytime Minutes
-Unlimited Evenings/Weekend @ 6
-Unlimited Incoming
-Voicemail
-Call Display
-125 Texts

-$32.15 WITH SAF/911/Taxes

I'm just under a year into a 3 yr contract and she casually reminded me that I would have to pay $400 to get out of it. Given that, is this a good deal or can it be beat?

Nah it sucks. Tell you what, give me that plan and phone again to get a better one for yourself. ;)

/jkin

[Jin]

Help me out here guys, I'm missing some credits. So far:

Talk plan = $25 - $10 credit = 15
-250 Anytime
-Unlim eve+wknd @ 6PM (free)
-R2R (previously credited $5, not counted in above)
-Unlim Incoming (free)
-100 LD (free)

Thinking about adding:
Visual voice + Caller ID + Text = 15
6 GIG data = 30

6.95 system access + 0.50 911 + taxes

How the heck are you guys getting lower then that? How do I work my way into a $5 system access fee discount and a $7 voicemail discount? Am I missing credits I should be suggesting they add? I'm basically trying to get a useful iPhone for as cheap as possible per month.

Thanks.

[mkylau]

I called retention today again and was offered the following for 3 years renewal..

phone 1 ($20)
250 mins
UL WE @ 9
Free CID
and RTR with VM for extra $2

phone 2 ($20)
250 mins
UL WE @ 9
Free CID
and RTR + $15 Vision Value pack for extra $5
and N95 for $199, cannot get the $100 vision credit!?!?

My questions:
1) Is this a good deal? Would I be able to bump it to UL WE @ 6?
2) The rep says $199 is the best he can do for N95. I told him about $100 credit for vision and he says that doesn't apply to HUP. Is this true?

[mcg]

I called retention today again and was offered the following for 3 years renewal..

phone 1 ($20)
250 mins
UL WE @ 9
Free CID
and RTR with VM for extra $2

phone 2 ($20)
250 mins
UL WE @ 9
Free CID
and RTR + $15 Vision Value pack for extra $5
and N95 for $199, cannot get the $100 vision credit!?!?

My questions:
1) Is this a good deal? Would I be able to bump it to UL WE @ 6?
2) The rep says $199 is the best he can do for N95. I told him about $100 credit for vision and he says that doesn't apply to HUP. Is this true?

I think you can definitely do better. If your gut says it's not good enough, go for more until you genuinely think it will satisfy your needs.

[kayvanblue]

I just called Rogers and asked for unlimited incoming to be added to my current plan! The Rep told me that i have been qualified for customer appreciation Local Airtime Bonus! since i have been with rogers for 6 years and i am in last 4 month of my 3 yrs contract ! That gives me the unlimited incoming and outgoing calls + 2500 texts

[gman]

I just called Rogers and asked for unlimited incoming to be added to my current plan! The Rep told me that i have been qualified for customer appreciation Local Airtime Bonus! since i have been with rogers for 6 years and i am in last 4 month of my 3 yrs contract ! That gives me the unlimited incoming and outgoing calls + 2500 texts

What is unlimited outgoing call? Do you really mean unlimited outgoing call? How much is your plan? And, are you getting another 3 year contract because of this?

[gman]

no. admin fee for hup depends on which tier level you are in. they will waive admin fee if you are tier 4/5 if i rmb correctly.
you get a $50 credit for the phone if your plan is over $30. so basically you did get charged on admin fee, because if you are tier 4/5, and your plan is over $30, it should be $199 plus tax and thats it. but now you are paying 199 + 35 + tax.

i hope i made sense. lol correct me if i am wrong.

The voice plan is $15 + SAF + 911 + tax. Both line has the same voice plan.

So the first phone had no admin fee and I got the 16GB iPhone HUP for $324
The 2nd phone as a new contract has admin fee and I got a 8GB iPhone HUP for $249 + $35 admin fee - $50 credit.

[elmokiddo]

I just called Rogers and asked for unlimited incoming to be added to my current plan! The Rep told me that i have been qualified for customer appreciation Local Airtime Bonus! since i have been with rogers for 6 years and i am in last 4 month of my 3 yrs contract ! That gives me the unlimited incoming and outgoing calls + 2500 texts

Unlimited Outgoing!? ... :eek:

[kayvanblue]

What is unlimited outgoing call? Do you really mean unlimited outgoing call? How much is your plan? And, are you getting another 3 year contract because of this?

250/Unlimited Eve/Wkds Plan - $25.00

* 250 Weekday Minutes
* Local Airtime Bonus


Additional Services

* Detailed Billing
* Network Features *
* 50 Picture or Video Msgs.
* 500 Sent/Unlim Received Txt


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Digital Call Display Credit - To be removed on 08/12/2008
* Monthly Plan Credit - To be removed on 09/12/2008
* Loyalty Voicemail Discount - To be removed on 01/02/2009
Thats is my plan.......the rep told me that i get freedom of speech for the rest of my contract...i ll call again just to become 110% sure......at first i thought that is too good to be true specially from rogers!!!

[gman]

Okay, that is not unlimited outgoing and I do not see unlimited incoming either.
The plan as a retention plan is not very good.

Mine is like this:

250 minute
Free weeknight starts at 6pm
Free weekend
Caller id
Voice mail
call waiting

$15 + SAF + 911 + tax

BTW, your credit and discount will be removed very soon too. You need to call them again when it approaches those days.

[kayvanblue]

Okay, that is not unlimited outgoing and I do not see unlimited incoming either.

could you elaborate further perhaps?

[OfficeGlenn]

I seem to recall there was a way to check how much time is left on a contract on the Rogers Web Site, by changing the rate plans, but I cannot seem to figure out how to do it.

Does anyone know?

[gman]

could you elaborate further perhaps?

Your plan does not specify unlimited incoming. i.e. free incoming call 24x7.
Your plan has 250 minutes air time as limit. Then, for sure, it is not unlimited outgoing (if this feature exists).

You have unlimited evening and weekend.

[earthman]

If this is the new plan, then it's not much of a plan... Pretty standard to me...


250/Unlimited Eve/Wkds Plan - $25.00

* 250 Weekday Minutes
* Local Airtime Bonus


Additional Services

* Detailed Billing
* Network Features *
* 50 Picture or Video Msgs.
* 500 Sent/Unlim Received Txt


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Digital Call Display Credit - To be removed on 08/12/2008
* Monthly Plan Credit - To be removed on 09/12/2008
* Loyalty Voicemail Discount - To be removed on 01/02/2009
Thats is my plan.......the rep told me that i get freedom of speech for the rest of my contract...i ll call again just to become 110% sure......at first i thought that is too good to be true specially from rogers!!!

[Nermal]

Yeah, just select the option for changing your price plan.

Select a price plan, and it will ask you whether you want to start a new term, or resume your existing term -- at that point it should tell you the date when your current term expires.

Obviously just abort the change at that point.


I seem to recall there was a way to check how much time is left on a contract on the Rogers Web Site, by changing the rate plans, but I cannot seem to figure out how to do it.

Does anyone know?

[kayvanblue]

Your plan does not specify unlimited incoming. i.e. free incoming call 24x7.
Your plan has 250 minutes air time as limit. Then, for sure, it is not unlimited outgoing (if this feature exists).

You have unlimited evening and weekend.
if you look carefully to the second line you ll see that "Local Airtime Bonus" has been added to my account detail ....This Local airtime bonus is actually giving me unlimited airtime minutes====> incoming + outgoing

[Nermal]

I think his point was that they gave him the Local Airtime Bonus without actually selecting a new plan or renewing his contract.

Note that the expiration dates for the discounts are consistent with the ending of his contract.


If this is the new plan, then it's not much of a plan... Pretty standard to me...

[gman]

if you look carefully to the second line you ll see that "Local Airtime Bonus" has been added to my account detail ....This Local airtime bonus is actually gives me unlimited airtime minutes====> incoming + outgoing

Well, if this is the case, why is there a 250 minutes limit? If "Local Airtime bonus" is what you described and you can keep that forever instead of limited time, well, you get a super deal.

[kayvanblue]

Well, if this is the case, why is there a 250 minutes limit? If "Local Airtime bonus" is what you described and you can keep that forever instead of limited time, well, you get a super deal.
Thats exactly why i started this thread i was so confused when i saw the 250 minutes limit has not been updated in my account detail. I did not want to give out false info to you guys..and i m pretty sure that such plan exist as of this time! You can call for yourself if you are close to the end of your contract..i ll also wait until tomorrow, they might update this account detail again...i ll post the result! the worst case scenario is that i start calling like crazy and get a hefty bill at the end of this month!!

[mcg]

Wow, you've been with ROGERS for 6 years and got all that? My dad's been with them for 5 and he's got nothing compared to yours.

[kav1]

I would seem that the retention deals have changed a bit from even when I negotiated my retention plan a few weeks ago. I was really hoping ot get texting included but they woudl not do it. Can anyone confirm that there are different deals on now?

This is what I currently have:
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
______________________________
$20 + 6.95 + 0.50 + tax

[brownman87]

i have a question if they promised me w.e and w.e
and i got the interaction id for it,
they are liable for it correct?

i got something really really good,:D :D :D :D :D :D :D :D


YUP ITS BETTER THAN MY PREVIOUS PLAN, if you look back

ill update you guys further on it, if you guys are anxious pm me, (i just dont want to write it here, bcuz i dont want rogers lurking around my plan) and dont pm me if you are a newbie no offense i just get this feeling its ted

[locodawg]

I would seem that the retention deals have changed a bit from even when I negotiated my retention plan a few weeks ago. I was really hoping ot get texting included but they woudl not do it. Can anyone confirm that there are different deals on now?

This is what I currently have:
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
______________________________
$20 + 6.95 + 0.50 + tax

Thats actually pretty good

I got pretty much the same thing minus the extra 50 min, and i got the communication package with a 15 credit comes to 25 ....

Called yesterday for my gf how has 2 years left on her contract, and has been with rogers for 5 years ... all I could get is

250 Min
R2R
CD
unlimited after 6

for 25 bucks plus all the other wonderful fees ....

If I tell them about my plan would they match it for her??

[bmgraphix]

hey this is my rogers plan you think i can get anything better...lol..yes im greedy

*250 Minutes
*Free Evenings from 6pm
*Free Weekends
*Free Rogers 2 Rogers
*1000 Cdn Long Distance
*Caller ID
Enhanced Voicemail
125 Text
WhoCalled
NameDisplay
Mobile Backup


all for $28.45+tax=$32.15

Have been on unlimited local calling bonus since May 07 ending Nov 08

Thinking of asking for unlimited incoming come November. Think its possible

[locodawg]

hey this is my rogers plan you think i can get anything better...lol..yes im greedy

Have been on unlimited local calling bonus since May 07 ending Nov 08

Thinking of asking for unlimited incoming come November. Think its possible

do you mean May 08 ?? cuz if its May 07 .... damn how did you pull that off?

[dealcatcher]

Rogers CSR sucks, I have been calling to block the internet.com access and leave only vision access. They don't even understand what I needed.. they block both access on my N95... is there any unique name for blocking the internet.com access when talking to CSR?

BTW , will there be any charge for using Email/IM in Vision category?

[locodawg]

Rogers CSR sucks, I have been calling to block the internet.com access and leave only vision access. They don't even understand what I needed.. they block both access on my N95... is there any unique name for blocking the internet.com access when talking to CSR?

BTW , will there be any charge for using Email/IM in Vision category?

I dont think IM is included in the vision category

[Papichulo]

This is gonna be a harder than i thought
Just got off the phone with retention
30$
200 min day time
100 min LD
unlimited incoming
unlimited even/week-end after 6pm
voice mail callID/call waiting

HUP n95 8 GB
299$ with the vision plan she said i had to be tier4 or 5 to get it for 199 WTF. I am currently tier 1

I can definitely get better than that reading from posts on this thread

[bmgraphix]

do you mean May 08 ?? cuz if its May 07 .... damn how did you pull that off?

yea its May 07, i had 1 6month local calling and text, then a 3 month local calling and text, and now im on a 6 month local calling...

basically every time my local calling ended i added something to my plan, and got a credit for it and then asked them for unlimited local calling and they were nice enough to give it to me but the thing is rogers has this new rule with giving that out. You have to be in your last 6 months or your first 3 months to get an unlimited local calling bonus

[Aerius Zension]

Not entirely sure how this thread works, but here it goes.

Here's my current plan. Note that I have been with them since 2001 and have all four major services with them bundled.


Family Plan (2 phones, 1 corporate. $70 for both)
*300 Shared Minutes
*Free Evenings from 6pm
*Free Weekends
*Between Us calling
Essential Value pack ($11 x 2)
*Caller ID
*Enhanced VoiceMail
*125 sent txt msgs/month
*Who called
*mobile backup
SAF ($6.95 x 2)
911 Fee ($0.50 x 2)

Minus 10% on bundled services
$96.21 monthly+taxes.


I called and they offered me


Family Plan (2 phones, 1 corporate. $55 for both)
*400 Shared Minutes
*Free Evenings from 9pm (which I will dispute)
*Free Weekends
*Between Us calling
*My Five per phone
*1000 Cdn long distance mins
Essential Value pack ($11 x 2)
*Caller ID
*Enhanced VoiceMail
*125 sent txt msgs/month
*Who called
*mobile backup
SAF ($6.95 x 2)
911 Fee ($0.50 x 2)

Minus 10% on bundled services
$82.71 monthly+taxes.

Is this a good deal? Can I do better, besides arguing that I'm not paying for Free Weekends after 6pm?

My 3 year contract is up in November, and my phone is 4 years old. Ideally, I'd like to get an iPhone but there's been some resistance due to having a corporate plan, which I completely forgot about and should've been removed 5 years ago. Not sure what the benefit of it is. Also, I'm hearing the iPhone and its $30/6GB plan is offered to new customers only.

[Trigger]

I would seem that the retention deals have changed a bit from even when I negotiated my retention plan a few weeks ago. I was really hoping ot get texting included but they woudl not do it. Can anyone confirm that there are different deals on now?

This is what I currently have:
250 min + 50 min bonus
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
100 min long distance
(no contract extension)
______________________________
$20 + 6.95 + 0.50 + tax

That's what I have too. My CD,VM/CW plan includes 125 outbound text though.

FYI: They always extend your contract AFAIK, even if they tell you they don't.

[PsycoticClown]

So I called them today and was only offered:

200 Daytime minutes
Unlimited Evenings and Weekends after 6
My5
Caller ID

$22 + SAF, 911, Taxes

Thing is though, I just looked at my bill and my original contract and I just realized that I should have been getting 50+50 minutes and I've been only getting 50 minutes ever since, been ripped off the extra 50 minutes. They're only giving my $50 credit (3 months) and I've been with them since June 2007, think I can negotiate for more? I need Long Distance, My5, Text and possibly a data plan because I want to get an N95.

[anton204]

HMM posted this in the iphone thread so I'll post this up here as well:

What are my chances of improving my current plan:

$21+SAF+911+Taxes ~ $31/month
- 250 weekdays
- unlim eve/wkends * 6pm start
- call/name display
- whocalled
- 125 txt
- enhanced voicemail
- 3G/EDGE data block

I jumped the 3g iphone gun before considering re-negotiating my plan and after reading up on everyone else retention plan, I want a better one. Well more txts, unlim incoming, and long distance would be nice but aiming for more txt mostly.

I haven't used my iphone yet and it has zero usage and I was told it was returnable if used for less than 30mins. My new ECF now is $400. Can I still negotiate for a new retention plan?

Some of you have amazing plans and damn I 've been with rogers for almost 8 yrs and have been pretty much on the same plan since then with minor changes.

[EbonyRose]

Does anyone know what the MobileMail e-mail option is all about in the value packs? I'm debating whether or not I want to upgrade to the $20 pack from the $15 pack.

[Scudz]

This is what I accepted today:


250 min
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
2500 txt messages
Blackberry Pearl (one with GPS)
3 yr extension

______________________________
= $27.45 (after all SAF fees and taxes) x3

What do you guys think?

[tmleafs26]

Called today to re-organize some things on my account, here is what I am getting now:

275 Anytime Minutes
Free after 5pm and Weekends
Unlimited Incoming
Unlimited On-Device Mobile Browsing
2500 Sent Text Messages / 1000 Sent Picture/Video Messages
Unlimited MobileMail Email (dont even know what this is?)
Call Display
Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
100 CDN LD

TOTAL WITH SAF AND TAXES = $38.08

[jmgk]

Does anyone know if pulling like this as a new customer will work. I'm finally going to get a cell as I need one as my primary line while I'm away at school and as we all know cell plans suck (even the student packages). So basically I'm wondering if I could get a deal like this right off the bat, or should I become a Rogers customer and try to get a retention plan 6 months into the contract. I'm looking for a phone for at least two years so a minimum two year will work and of course 3 years if its a good deal.

[tenen]

Ok people, I need some help.

I'm at the end of my 3 yr. contract with Rogers (Aug.27).
This is what I got:

100/1000 Eve/Weekend Plan $25
Essential Value Pack $11
911 $0.50
System Access Fee $6.95

With taxes I pay approx. $50 dollars every month.
My problem is that I rarily talk on the phone and use maybe 60 minutes a month but use the phone to send occasional International text messages.
I feel that I was paying too much just for the convenience of owning a cellphone.
I would like to continue with the plan on a month to month basis if I can get the same thing for $35 a month with taxes.
Or I'm willing to sing up for an iPhone with voice and data for a maximum of $50 a month with taxes.

Is there any chance that I can get this?
Any help will be appreciated.


Just got off the phone with retention.
It was my first call and I said that my contract expires at the end of the month and that I want to cancel Rogers. She asked me what the reason was for cancellation and I lied that i just got off the phone with Bell and that they are offering me a Samsung Instinct with a good voice plan and $10 dollar unlimited browsing plan for under $50. She said that's not the real thing and after half an hour of negotiating I ended up with this:

- 250 anytime
- free after 6
- unlimited incoming
- caller ID
- voicemail
- 6 Gb data
- saf
- 911

Got this for $47.45 plus taxes ($53.61) + $249 for the iPhone + $35 activation

I was reading this tread for the last two weeks, thanks to everyone for their help and suggestions.:cheesygri

[fishlord]

This is what I accepted today:


250 min
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
2500 txt messages
Blackberry Pearl (one with GPS)
3 yr extension

______________________________
= $27.45 (after all SAF fees and taxes) x3

What do you guys think?

I think that is spectacular, how long have you been with rogers?

[Retardical_Sam]

This is what I accepted today:


250 min
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
2500 txt messages
Blackberry Pearl (one with GPS)
3 yr extension

______________________________
= $27.45 (after all SAF fees and taxes) x3

What do you guys think?

Agreed, I really want that plan, I might try and get it for myself and my gf...

[terror]

Just signed up for another 3 yrs.

250 dt
unlimited even & weekends from 6pm
CD
VM
100 Cdn LD
125 Text / unlimited incoming
New Motorolla Krazer ($20.00)

$21.00 + SAF + 911 + tax

:cheesygri

[mcg]

Nice plans you all have :D

I have a question - most of you are obtaining your retentions plans through a contract extension since you guys are nearing the end of the term. If we were to obtain plan features midway into our contract, what would be the best way to do this?

I mean, I don't think I can threaten to cancel since I'd be just slapped with an ECF so I think the rep would just go along with the cancellation. And comparing other plans from other companies won't work since I'd have to cancel anyways.

So... how would I go about adding ie. texts, "unlimited incoming", etc? Thanks for the help.

[shopper-X]

Does anyone know what the MobileMail e-mail option is all about in the value packs? I'm debating whether or not I want to upgrade to the $20 pack from the $15 pack.

Link to MobileMail page: MobileMail (http://www.rogers.com/web/content/wireless-fun/mobilemail?content10=mobilemail)


What is MobileMail?
MobileMail is an easy to use email application perfect for you if you want the ability to email anytime and anywhere. With MobileMail, you can read, reply, forward, delete and compose email just like you're used to. Best of all you will get FREE notifications of all incoming emails so you can choose which emails you want to read and respond to wherever you are!

Plus get access up to 10 email accounts from:

* Rogers Yahoo!® Mail
* Yahoo!® Mail
* Windows LiveTM Mail

[earthman]

Nice plans you all have :D

I have a question - most of you are obtaining your retentions plans through a contract extension since you guys are nearing the end of the term. If we were to obtain plan features midway into our contract, what would be the best way to do this?

I mean, I don't think I can threaten to cancel since I'd be just slapped with an ECF so I think the rep would just go along with the cancellation. And comparing other plans from other companies won't work since I'd have to cancel anyways.

So... how would I go about adding ie. texts, "unlimited incoming", etc? Thanks for the help.

+1 would like to know as well.

[diabolical7]

i just changed my data plan from iphone to blackberry
the rep said I can have charges occur if I'm not using a BB
is this true?
I want to get a BB eventually but do not wan tto give up this 6gb plan

[shwinn]

i just changed my data plan from iphone to blackberry
the rep said I can have charges occur if I'm not using a BB
is this true?
I want to get a BB eventually but do not wan tto give up this 6gb plan


Im pretty sure that even with BB 6gb, you are able to use 6gb of data with your iphone.

[tnguyenviet]

How do I get ahold of the retentions line again?
I know customer service , but retentions?

Sorry I do ask this alot and been meaning to call in for awhile but haven't got the chance so I keep forgetting.

Thanks.

[Firestorm]

How do I get ahold of the retentions line again?
I know customer service , but retentions?

Sorry I do ask this alot and been meaning to call in for awhile but haven't got the chance so I keep forgetting.

Thanks.It's bolded under "Starter" in the first post. If you're not reading at least part of the thread you're gonna have a hard time negotiating!

[Scudz]

I think that is spectacular, how long have you been with rogers?

I say about almost 5 years? I had 1 yr left in my 2nd 3yr contract. other than that, i'm quite happy that my bill is now lower with a lot more features. I was negotiating for 3, but I didn't use that as a 'point' in my talks. If anything, they were caught off guard when I told them to apply this to two other accounts.

I didn't need any LD minutes or any more daytime mins as I hardly talk on the phone during the day. So it worked out nicely. There is rumors that Telus is going to be offering $15/month for unlimited email/data? Can anyone confirm? Was told this by a friend at Telus.

[earthman]

i just changed my data plan from iphone to blackberry
the rep said I can have charges occur if I'm not using a BB
is this true?
I want to get a BB eventually but do not wan tto give up this 6gb plan

BB data plan is superset of iphone data plan. I don't see how you can incur any charge by using BB plan. But you might wanna call in and double maker sure.

[BootsJessie]

This is what I accepted today:


250 min
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
2500 txt messages
Blackberry Pearl (one with GPS)
3 yr extension

______________________________
= $27.45 (after all SAF fees and taxes) x3

What do you guys think?

Did you get the BB for free with this?
WOW

[rupture]

...There is rumors that Telus is going to be offering $15/month for unlimited email/data? Can anyone confirm? Was told this by a friend at Telus.

Telus already made this offer during the early months of 2008. The price for unlimited data is now $15.

A friend of mine tried calling into retentions for the $15 unlimited data offer and was told that the code could no longer be registered into their system.

[Superbman]

hey guys,
haven't posted in this thread for a while as I re-signed last year, but got screwed in the meanwhile. Here's what I have right now:

250 daytime
early evenings/wkends at 6 pm
unlimited incoming
free R2R
1000 Cdn LD mins ($5)
$11 value pack (cid/vm/125 txt)
$25 + taxes + fees (~$54/month w/ value pack and LD)

So, not the best of plans, but decent I guess. What kills it is the lack of cid/vm/txt and the fact that I have to pay for the LD (which I need). Also, when I signed up, I agreed to a 2 year plan but they were sneaky and signed me up for 3 years. When I called in to complain, they said they had no record of this and that it stated I had agreed to 3 years. GRRRRR!

Anyway, I've tried calling in for the iphone a couple of days in a row now and the CSr's just keep saying that I have too much already and that I can't get any more. That's garbage! I know I should be getting at least vm/cid/txt and the LD mins free. I also wanted to add the data to the plan, but she said she couldn't give it to me ($30/6gb)??? Odd... I'll try again later I guess, but jeez!

Any suggestions? Thanks!

Oh, and btw, my approach was by saying I was getting an offer from bell of the above plus the cid/vm/txting + LD + $15 data + HTC Touch. She didn't go for it.

[rupture]

hey guys,
haven't posted in this thread for a while as I re-signed last year, but got screwed in the meanwhile. Here's what I have right now:

250 daytime
early evenings/wkends at 6 pm
unlimited incoming
free R2R
1000 Cdn LD mins ($5)
$11 value pack (cid/vm/125 txt)
$25 + taxes + fees (~$54/month w/ value pack and LD)

So, not the best of plans, but decent I guess. What kills it is the lack of cid/vm/txt and the fact that I have to pay for the LD (which I need). Also, when I signed up, I agreed to a 2 year plan but they were sneaky and signed me up for 3 years. When I called in to complain, they said they had no record of this and that it stated I had agreed to 3 years. GRRRRR!

Anyway, I've tried calling in for the iphone a couple of days in a row now and the CSr's just keep saying that I have too much already and that I can't get any more. That's garbage! I know I should be getting at least vm/cid/txt and the LD mins free. I also wanted to add the data to the plan, but she said she couldn't give it to me ($30/6gb)??? Odd... I'll try again later I guess, but jeez!

Any suggestions? Thanks!

Your plan is descent. You should, like you said, be able to get your value pack for free though.

Rogers should be able to add the 6GB/$30 to your account no problem for iPhone use. All that's required is a 3yr commitment.

[Superbman]

Your plan is descent. You should, like you said, be able to get your value pack for free though.

Rogers should be able to add the 6GB/$30 to your account no problem for iPhone use. All that's required is a 3yr commitment.

yeah, that's what I figured. The CSR's just keep saying no to any upgrades on the plan though. The most recent one even refused the data addition. Nor would she wave the admin fee for the iphone HUP.

Should I just keep calling in? Can I do it more than once a day? That's what I've been using as a limit, but I'm not getting anyone decent on the line it seems.

[rupture]

yeah, that's what I figured. The CSR's just keep saying no to any upgrades on the plan though. The most recent one even refused the data addition. Nor would she wave the admin fee for the iphone HUP.

Should I just keep calling in? Can I do it more than once a day? That's what I've been using as a limit, but I'm not getting anyone decent on the line it seems.

Just the luck of the rep sometimes. If you swing the right one and plead your case well, it should go in your favor. That being said, you'll need to justify why you require 'free stuff' haha

Calling in more than once a day is typically fine IMO. Just don't over-do it and call in like 5 times.

[Superbman]

Just the luck of the rep sometimes. If you swing the right one and plead your case well, it should go in your favor. That being said, you'll need to justify why you require 'free stuff' haha

Calling in more than once a day is typically fine IMO. Just don't over-do it and call in like 5 times.

I figure my 6 years of loyalty to rogers should give me some room to 'plead my case'
haha
thanks for the suggestions. I'll try again later today.

anyone ever gotten the same rep in one day? That could be embarrassing/asking for a special * on your account.

edit - well, called in again, got a much better CSR this time, but still not really what I want. All he could offer me was a further $5/mnth credit and said that would max out my retentions plan. I doubt that, so I'll call again tomorrow. Still looking for that free cid/vm/txt and possibly getting a $5 credit. He did say that if I bundled a data plan on with my current plan (was willing to give me $30/6gb), then he could give me the iphone with the $50 credit and no activation fee.

[regman]

Congratulations to everybody who got good deals. I got nothing. My wife was paying $50 a month for 100 dt, ul e/w 8pm, unin, and the 11 value pack. I called 4 times and the best I got was the 250 plan with a credit on the value pack. They wouldn't budge on the evenings and weekends. They wanted 32.45+tax. I switched to the bell corporate plan and now the bill is under $30 for 200 dt unlimted e/w @6, vm, cf, and 100 txts. The sad part is, I really don't like Bell.

[rupture]

Congratulations to everybody who got good deals. I got nothing. My wife was paying $50 a month for 100 dt, ul e/w 8pm, unin, and the 11 value pack. I called 4 times and the best I got was the 250 plan with a credit on the value pack. They wouldn't budge on the evenings and weekends. They wanted 32.45+tax. I switched to the bell corporate plan and now the bill is under $30 for 200 dt unlimted e/w @6, vm, cf, and 100 txts. The sad part is, I really don't like Bell.

Awww you shouldn't have given up if you don't like Bell. Perseverance is key!

[NerV]

Congratulations to everybody who got good deals. I got nothing. My wife was paying $50 a month for 100 dt, ul e/w 8pm, unin, and the 11 value pack. I called 4 times and the best I got was the 250 plan with a credit on the value pack. They wouldn't budge on the evenings and weekends. They wanted 32.45+tax. I switched to the bell corporate plan and now the bill is under $30 for 200 dt unlimted e/w @6, vm, cf, and 100 txts. The sad part is, I really don't like Bell.

There's nothing to worry about. I had to call in 6-7 times, before I got everything I need. Try to reduce your demands during one call. Ask 1-2 things at a time. Then call back after a few weeks.

[FFWFire]

I just called in hopes to get free texts or a monthly credit but no luck!!
Its so frustrating!!

[mcg]

I just called in hopes to get free texts or a monthly credit but no luck!!
Its so frustrating!!

How did you approach the rep? I want to hear your strategies :)

[ruhroh]

I got off the phone and the guy wouldn't budge.

I told the guy that Bell was offering us 200 minutes, evening/weekend at 6, 1000 txt and unlimited browsing with a Samsung Instinct to boot for $45 a month. He wouldn't budge and said that we don't have any overages and we don't use much text (I explained because it costs too much and so do the text plans, which is true, but he wouldn't budge). I also said we wanted new phones and he said he could do a HUP, but didn't specify anything. Only said Rogers offered texting and browsing too, and offered us text 2500 for $10 a month (which is the regular price I think). Nothing else, just tacking on plans.

I think I gave Bell too little credit here... I even said no SAF but he said that Bell would charge us sooner or later, and the cost I gave him would actually cost more than what we're paying at Rogers right now, and said that we could shop around and call back later. I even used my "cute girl" voice, grrr...

I'm going to try again tomorrow though. Any tips for a better deal? I just took a glance at our bills and we really are paying way too much for a crappy family plan =\

[henrycao8]

amazing deal


This is what I accepted today:


250 min
Unlimited Evenings/Weekend at 6PM
Unlimited Rogers to Rogers
Unlimited incoming
Call display/Voicemail/call waiting
2500 txt messages
Blackberry Pearl (one with GPS)
3 yr extension

______________________________
= $27.45 (after all SAF fees and taxes) x3

What do you guys think?

[Scudz]

Did you get the BB for free with this?
WOW

I did indeed get the Blackberries for free. I could've waited, but they said if I took on a new HUP later on, it extends my contract for another 3 years. Which isn't so bad if I can't get my contract anymore in the future... ;)

Some people have been wondering how I was able to get my plan and some people are having troubles. There was no special way or anything.

Here's a pm I sent to someone explaining what I said/did:


I had 2 things going for me, I was on a plan for atleast 5 yrs, and was patient.

First time I called, I notified the retentions officer that I'm being told that there is a better plan by my cousin who worked at rogers and my friend who works at Telus. (Both true). I told them the feature they offer, and what I should be getting for the amount I'm paying for.

I had: 200 dt mins/ unlimted eve. and weekends at 6pm,
125 txt messages
u/l incoming
caller id, waiting, etc.
for a total of $38 a month after all fees are accounted for.


It came out like I was complaining and that I was 'entitled' to something better. Big mistake. She tried calling me out, saying my friends embellish a little and that I already have the best plan and there's nothing I could do.

The 2nd time I called, I changed up my game plan. No longer am I going to whine and plead, I took charge and inquired about the process of canceling my plan including with the contract. When they told me it was $200 each contract, I didn't make a remark or act surprised, but rather inquired on how I will be going to paid that back. (ie. "By cheque or wait till my next bill payment?")

That was key. I was only finding out, letting them know I won't be doing so right now, but rather to get things ready. This works 2 fold. One, it lets them know that you've made up your mind to leave, and two, you're giving them time to counter-offer.

They'll of course ask for why you want to leave. I told them I was being offered a better plan at Telus and basically listed out what I wanted (I basically gave off a modified plan Telus was offering. My friend was telling me about the EPP 1730.) . I didn't ask for anything outrageous, or that didn't fit my needs. (ie. Long distance across Canada).

I was very polite, courteous and patient. I had everything written out in what I wanted. I was able to get that plan by the 2nd call and any calls after that was negotiating about the phone. I wanted the Pearl 8120, but they wouldn't give it to me. I had the 2nd agent document my conversation and the offer at hand.

The 3rd time I called, I inquired about the Pearl, but this agent said I was required to get a data-plan since I would be getting the Pearl. He said this was also true for Telus, if you got a blackberry, you needed to get a $15 data-plan.

I thanked him and confirmed with my friend that you do need to get a dataplan for Telus. Undeterred, I called a 4th time explained that Telus had made a counter to their counter-offer that I did not need to get a dataplan. This agent was willing to match it. From this point on, I was only arguing about the phone model itself. I called 3 more times after that to no avail.

Looking at Craigslist, there is a difference in price between the 8110 and 8120, but not on Roger's website. I tried playing the misguided route, the 'did the agent err?' route, and even the "I've got 3 accounts under my command" route. Neither budge so I gave in.


Hope that helps!

[mizermalice]

hey guys,
haven't posted in this thread for a while as I re-signed last year, but got screwed in the meanwhile. Here's what I have right now:

250 daytime
early evenings/wkends at 6 pm
unlimited incoming
free R2R
1000 Cdn LD mins ($5)
$11 value pack (cid/vm/125 txt)
$25 + taxes + fees (~$54/month w/ value pack and LD)

So, not the best of plans, but decent I guess. What kills it is the lack of cid/vm/txt and the fact that I have to pay for the LD (which I need). Also, when I signed up, I agreed to a 2 year plan but they were sneaky and signed me up for 3 years. When I called in to complain, they said they had no record of this and that it stated I had agreed to 3 years. GRRRRR!

Anyway, I've tried calling in for the iphone a couple of days in a row now and the CSr's just keep saying that I have too much already and that I can't get any more. That's garbage! I know I should be getting at least vm/cid/txt and the LD mins free. I also wanted to add the data to the plan, but she said she couldn't give it to me ($30/6gb)??? Odd... I'll try again later I guess, but jeez!

Any suggestions? Thanks!

Oh, and btw, my approach was by saying I was getting an offer from bell of the above plus the cid/vm/txting + LD + $15 data + HTC Touch. She didn't go for it.

you got scammed.
my friend has the exact same plan, with the value pack and 1000LD for $25+SAS+.50

the key to getting these perks while saving money is persuading them to give you the credits to your plan. they have credits for all their value packs and txt or ld packages.

[echlon]

@ Scudz what model did you end up getting

When I asked for the BB pearl they offered me the 8100 free immediately without a data plan, all they said was you'll be missing out on alot of features if you dont get an email/ data pack with it. I wanted the GPS version but it was 100 more expensive on the site and I already have a tomtom so I just took the 8100.

edit : nvm looked back at your regular post, wow your lucky you got the gps version free =\

[sharee]

I got a half decent lady on Rogers and got the same 27 dollar deal. I showed her this site so she knew I wasnt fibbing and she matched it. Ive been with them about 8 years so she was understanding. Im going to school to be a PN and so I needed my bill down too.

Telus can flick away Im sticking with rogers.:D

[echlon]

I got a half decent lady on Rogers and got the same 27 dollar deal. I showed her this site so she knew I wasnt fibbing and she matched it. Ive been with them about 8 years so she was understanding. Im going to school to be a PN and so I needed my bill down too.

Telus can flick away Im sticking with rogers.:D

wtf ....

[mcg]

...are you kidding me...

[earthman]

I got a half decent lady on Rogers and got the same 27 dollar deal. I showed her this site so she knew I wasnt fibbing and she matched it. Ive been with them about 8 years so she was understanding. Im going to school to be a PN and so I needed my bill down too.

Telus can flick away Im sticking with rogers.:D

Are you brain dead??


wtf ....

This thread is the worst kept secret.

[mcg]

Actually, I take that back.

I hope you aren't kidding - I'm going to call in a few days, and lead the rep into this site and see what they say. If they can match Scudz's deal, then well I guess that saves me the work of haggling.

:lol:

[Rageness]

This is what they offered me:

$20/month +6.95 SAF + 0.50 911 +tax = $30.74/ month (3 year contract)

250 daytime minutes
Caller ID and Voicemail
Unlimited Evening and Weekends starting at 6pm.

Free Sony Ericsson w580- $35 activation fee waived.

What do you guys think? I'd rather pay less than to get more things like R2R and texting. Is there a better phone you think I can get? I don't want iphone/any web browsing ones.

Thanks!

[corvettefan]

You guys are amazing. I just called them up after reading this thread and got 100 LDM instantly after a few minutes of waiting.

My current plan now is: free network calling, unlimited incoming, 1000 weekends and nights (from 8 pm though), 100 daytime minutes, 100 long distance minutes for $25 and the usual fees and taxes.
I also have a $6 call display add-on.

What else do you think I can get from them. I'm about a year into the contract and have 2 more to go.

After reading up a lot on this thread and looking at my other options, I decided to call them up and finally push for it.

As a result I got:
200 daytime min
unlimited nights (9 pm) and weekends
Unlimited incoming
Free network calling
$15 Value Pack (125 text, unlimited WAP browsing, call display, voicemail)
100 long distance minutes

All this for $30 + SAF + 911 + taxes = $42

I was paying about $45 before after taxes with my previous plan (quoted).

The retentions guy agreed not to sign me up for a new contract and I was allowed to finish the rest of my 3 years (abt 2 yrs left). Keep in mind that I've only been with them for about a year, so I might have a lot of credits with them yet.

However, one of the reps (out of abt 5-6 I called) told me that the audit department might cancel some of my credits as their value is actually more than the value of the plan ($30). Is that BS or could he be correct?

Thanks in advance.

[rupture]

...

However, one of the reps (out of abt 5-6 I called) told me that the audit department might cancel some of my credits as their value is actually more than the value of the plan ($30). Is that BS or could he be correct?

Thanks in advance.

That is correct.

[zweinstein]

...
However, one of the reps (out of abt 5-6 I called) told me that the audit department might cancel some of my credits as their value is actually more than the value of the plan ($30). Is that BS or could he be correct?

Thanks in advance.


That is correct.

How can Rogers cancel credits once you are already on contract?

Edit: Robbers not Rogers

[nevy12]

wat do u mean by 27.45 (blah-blah) then X3??? Whats with the X3? Does tat mean 27.45 x 3??

[mcg]

He means the plan was applied to 3 lines.

Anyways, in a few days time, I am going to cook up a method on trying to improve my plan... it will rely on my account history with Rogers though... I'll let you guys know how it goes :D

[rupture]

How can Rogers cancel credits once you are already on contract?

Edit: Robbers not Rogers

Credits are not supposed to equal/exceed the overall cost of your base plan. If they decide to audit your account, credits could be taken away. It's happened before many-a-times!

[905fcuk]

@ Scudz..

Your deal is pretty amazing.. and moreso is the fact that you got it applied to all three lines. My question is this.. were the other 1-2 lines.. aside from your own new activations.. or were all 3 lines previously on a rogers voice plan before you got the sweet deal?

[zweinstein]

Credits are not supposed to equal/exceed the overall cost of your base plan. If they decide to audit your account, credits could be taken away. It's happened before many-a-times!

I just don't think its fair that once you are in a contract, credits can be taken away from you.

[corvettefan]

Credits are not supposed to equal/exceed the overall cost of your base plan. If they decide to audit your account, credits could be taken away. It's happened before many-a-times!

But so many people here have a $20 plan with over $40 worth of credits.

So how are they doing?

Also the rep said that the audit guys would do that WITHOUT notifying me, so the only way I get to know is through an inflated bill!!

As weinstein said, Robbers not Rogers.

[rupture]

I just don't think its fair that once you are in a contract, credits can be taken away from you.

Yep it's not fair at all, I agree. That's Rogers for you. ....I mean Robbers.



But so many people here have a $20 plan with over $40 worth of credits.

So how are they doing? ...

Not saying it isn't possible. Rogers has hundreds of thousands of customers, they can't audit everyone in a single day. Sometimes its just the luck of the draw I assume. If you're unfortunate enough to have your account audited, that'll suck big time!

I believe I saw a thread on HoFo about account audits.

[GoogleFish]

@ Scudz..

Your deal is pretty amazing.. and moreso is the fact that you got it applied to all three lines. My question is this.. were the other 1-2 lines.. aside from your own new activations.. or were all 3 lines previously on a rogers voice plan before you got the sweet deal?

Definitely an amazing deal Scudz got, but this is still the best I've seen on this thread (would PM this in a second if it was possible):


alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

[gman]

Not saying it isn't possible. Rogers has hundreds of thousands of customers, they can't audit everyone in a single day. Sometimes its just the luck of the draw I assume. If you're unfortunate enough to have your account audited, that'll suck big time!

I believe I saw a thread on HoFo about account audits.

Would that be implemented through programming logic to restrict that instead of requiring audit? Would that be easier to just run a program to audit and that should take a night at most to scan all the customers? Or, you are talking about human audit?

[Scudz]

I believe Rogers is already aware of this website.

I am a little irked that people are doing what I explained shouldn't be done, that is "Well he got one, why can't get one?" entitlement. Why do I emphasize this? Simply because not only can they come up with a bunch of excuses, like the 1st agent I talked to, but that you're also pigeon-hol'ing yourself with what I have.

I work at a large bank, and often times I deal with customers in my office similar to what Rogers experiences. A lot of people believe that being with the bank 3-5yrs entitles them to be a bully with an entitlement. That gets me more riled up than anything. Believe me, I will make it absolutely difficult for you to solve your 'problems' or get what you'd like. Do you like dealing with spoiled children? Neither do I. (That's why after the 1st phone call, I was kicking myself. I had become what I hated. :p)

The best way is simply play the card 'you have been wronged' and hold no animosity towards them (but of course, we all do. Just keep the those bottled angered in check.)

By making the Roger's agent see that it is only logical for you to move to a competitor because of a 'forced' hand (bad customer service, better pricing, etc.) you've decided to switch.

This is when the agent is more than WILLING to help you out. List your demands in the sweetest voice you've got. Hell, a couple of times I talked to the agents, they were preppy and quick at first. That is until I started talking in my mellow, chilled out voice. There's something funny about hearing the agent flow to your rhythm of speech and mellow their tone of voice.



The x3 means I was able to get this plan applied to all 3 existing accounts. In fact, I was an authorized representative for another 2 corporate accounts. I was contemplating canceling the 2 corporate, change it to a personal accounts for a total bargaining power of FIVE accounts.

But I thought against it. I'll be negotiating 2 different times. Hopefully when I enter this table the 2nd time around, I'll get that BB Pearl with WiFi. :D

[rebel_rfd]

Originally Posted by rebel_rfd View Post
alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

Update to this:

I just managed to get Visual Voicemail Credit applied, so now my monthly bill is under 50.

Sadly, my sister who just picked up a N95 today isnt getting much. Our lines arent linked, she uses my mothers last name, yet, all they would do is give her the n95 for 149 (heard some got it fo 99), and plan as follows;
45 dollar Student Plan - 15
11 dollar Value Bundle - 5
7 Dollar vision plan
SAF + Taxes

Trying to get her just one more measly 5 dollar credit, to keep the bill under 50, no go. So weird.

[rupture]

Would that be implemented through programming logic to restrict that instead of requiring audit? Would that be easier to just run a program to audit and that should take a night at most to scan all the customers? Or, you are talking about human audit?

I've got no idea. I'm basing what I said on various forum posts I've read and knowledge that I acquired from a friend who used to work at Rogers.

[GoogleFish]

I've got no idea. I'm basing what I said on various forum posts I've read and knowledge that I acquired from a friend who used to work at Rogers.

I have doubts about all this audit talk. If you weren't allowed a certain amount of credit, it's pretty easy to program that into their pricing. When I've asked for certain items, reps are quick to point out that this isn't even possible as the system doesn't allow this or that, etc. There are all sorts of limitations programmed into their pricing that restricts what certain reps are allowed.

[ghettogal]

what's Cx pricing on an iphone? and what does that mean?

[jimmy-j]

i've been with rogers for about 12 years and recently took advantage of this (probably back in january).

i told them i wanted to cancel and i ended up with the following:

2 free blackberry pearls and free shipping, no upgrade fee
free unlimited email plan ($15) for each phone
$20 / 200min / eve and wknds 6pm for each phone
free enhanced voicemail / caller id / txt messaging for each phone

i think i got a sweet deal... my only regret is not milking them for a couple of blackberry curve units

[gman]

what's Cx pricing on an iphone? and what does that mean?

Cx = Customer

[anton204]

Credits are not supposed to equal/exceed the overall cost of your base plan. If they decide to audit your account, credits could be taken away. It's happened before many-a-times!

has happened to me once and thats how i got my current plan... :|

[killoverme]

i've been with rogers for about 12 years and recently took advantage of this (probably back in january).

i told them i wanted to cancel and i ended up with the following:

2 free blackberry pearls and free shipping, no upgrade fee
free unlimited email plan ($15) for each phone
$20 / 200min / eve and wknds 6pm for each phone
free enhanced voicemail / caller id / txt messaging for each phone

i think i got a sweet deal... my only regret is not milking them for a couple of blackberry curve units
damn 20 bucks for all that, i'd love that. must of had a lot of money with them ("retention dollars")

[noob666]

i've been with rogers for about 12 years and recently took advantage of this (probably back in january).

i told them i wanted to cancel and i ended up with the following:

2 free blackberry pearls and free shipping, no upgrade fee
free unlimited email plan ($15) for each phone
$20 / 200min / eve and wknds 6pm for each phone
free enhanced voicemail / caller id / txt messaging for each phone

i think i got a sweet deal... my only regret is not milking them for a couple of blackberry curve units

u better check your bill when you received it, they always screw up when they change something on your account. When i change my plan i have to end up calling like 3-4 to find out that the "deal" they said they offer me was there :mad:

[owu23]

Thanks everyone for such informative insights regarding the devil in rogers we are dealing with :cheesygri

I was able to negotiate a new 16 GB Black Iphone from Rogers at 299. After an hour of chatting, they did waive the $50 and $35 admin fee

I was curious re: the 3 year contract i have gotten myself into. The Retention lady mentioned that I could return the iphone within 30 days to the store. DOes that mean i can get out of a contract if that condition is met? If so, have any of you been able to negotiate on the voice plan in the first 30 days when there is a possibility of us voiding the contract?
Any insight will be appreciated

[sharee]

I dont suggest bringing people to the site but the second person that they sent me to when I said I was going to cancel my service was a girl that seemed a little out of it. She was very young by the sounds of it 18 if that and she wasnt to well. Her voice was going. She was real nice and I got the impression she just wanted to go home. So when I told her Im going to telus because they are going to offer me a deal (which I am sure they would do that same 27 dollar one listed on here as they would match what rogers has ) so she asked what deal it was as she said she would match it. But when I told her but she could not find the deal anywhere. I finally said that I would read out the link so she could see what is being offered to ROGERS CUSTOMERS that telus is offering too. So I did and told her to scroll to the bottom. When she saw it she was confused as to how they were getting it to that amount but she said she would get it to that. I was put on hold and when she came back I had the plan. She said it would be confusing as there are a ton of credits. The bottom line is I have a bill I dont mind paying anymore.

My hs bill and deal 42.00 (after saf and taxes) (which he has had a while and is happy with as hes on the phone all the time working at a treatment centre)

350 plus bonus 350 (700 daytime altogether)
unlimited incoming/outgoing
rogers to rogers
unlimited evenings and weekends starting at 6
125 texts/100 canadian long distance
voice mail/ caller ID/ caller ID waiting

My plan the 27 and change plan.

250 daytime
unlimited incoming/outgoing
rogers to rogers
unlimited evenings and weekends. starting at 6
125 texts/100 long distance
voice mail/ caller Id/ caller Id waiting

The thing is if these offers are being given out to rogers customers, then for an agent NOT to give it out to another customer is really discrimination. Ive been with rogers for 8 years so I should get an equal opportunity to get a plan that others who have been with them a while as well. That is not asking for to much.

[Kaitlyn]

The thing is if these offers are being given out to rogers customers, then for an agent NOT to give it out to another customer is really discrimination.

It is not discrimination by any means. A lot of factors come into play with what you can get including your revenue stream, length of customer, number of services, etc.

And even then, they are a BUSINESS. It is in their best interest to keep you happy while offering you as little as possible. Why give everyone $5 off when you only have to give them $1, for example?

[Maelstrom]

I dont suggest bringing people to the site but the second person that they sent me to when I said I was going to cancel my service was a girl that seemed a little out of it. She was very young by the sounds of it 18 if that and she wasnt to well. Her voice was going. She was real nice and I got the impression she just wanted to go home. So when I told her Im going to telus because they are going to offer me a deal (which I am sure they would do that same 27 dollar one listed on here as they would match what rogers has ) so she asked what deal it was as she said she would match it. But when I told her but she could not find the deal anywhere. I finally said that I would read out the link so she could see what is being offered to ROGERS CUSTOMERS that telus is offering too. So I did and told her to scroll to the bottom. When she saw it she was confused as to how they were getting it to that amount but she said she would get it to that. I was put on hold and when she came back I had the plan. She said it would be confusing as there are a ton of credits. The bottom line is I have a bill I dont mind paying anymore.

My hs bill and deal 42.00 (after saf and taxes) (which he has had a while and is happy with as hes on the phone all the time working at a treatment centre)

350 plus bonus 350 (700 daytime altogether)
unlimited incoming/outgoing
rogers to rogers
unlimited evenings and weekends starting at 6
125 texts/100 canadian long distance
voice mail/ caller ID/ caller ID waiting

My plan the 27 and change plan.

250 daytime
unlimited incoming/outgoing
rogers to rogers
unlimited evenings and weekends. starting at 6
125 texts/100 long distance
voice mail/ caller Id/ caller Id waiting

The thing is if these offers are being given out to rogers customers, then for an agent NOT to give it out to another customer is really discrimination. Ive been with rogers for 8 years so I should get an equal opportunity to get a plan that others who have been with them a while as well. That is not asking for to much.

Hey, can you edit your post?
I am having a hard time understanding what you are trying to say.

[nitroblu]

I'm currently on a corp plan (legit) with Rogers. I signed up for 3 yr, and as of Aug 24, I will be 1 yr into my contract and 1 yr as a Rogers customer. I would like to get a retentions plan, so I can be tagged as a regular CX.

I need help with exactly what to say to get some extra features (b/c I don't know what to say to get them to offer things, I've tried before with no luck). Price is very important to me, b/c I am on a very tight budget, and I would prefer to keep a similar priced plan. My current plan is (w/ SE W810i):

$18+SAF+911+tax/mo:
- 200 Wkday/Wknight
- Unltd Wkend
- billing by the second
- enhanced VM
- call display
- detailed billing
- corp. rates on LD to cda and us
- network features (Group Calling, Busy Transfer, Call Forwarding, Call Waiting, No Answer Forwarding and Transfer Calls)

I'm not too greedy :), I would prefer a plan like this for ~$15-20/mo (before fees and tax):
- 200 Wkday/Wknight
- Unltd Wkend
- billing by the second (or if this isn't possible on retentions, then evenings @ 6 or utld incoming)
- basic VM
- call display
- 125 txt

I would also consider upgrading to 16gb iPhone and getting the $30 6GB data plan (the data only if I could get a $10/mo discount, otherwise can't afford it), if that would help with my bargaining position. My family also has a bundle plan with Bell, that includes internet, home line, and a wireless line, so I am open to possible Bell retention plans I can use.

[djgee]

I dont suggest bringing people to the site but the second person that they sent me to when I said I was going to cancel my service was a girl that seemed a little out of it. She was very young by the sounds of it 18 if that and she wasnt to well. Her voice was going. She was real nice and I got the impression she just wanted to go home. So when I told her Im going to telus because they are going to offer me a deal (which I am sure they would do that same 27 dollar one listed on here as they would match what rogers has ) so she asked what deal it was as she said she would match it. But when I told her but she could not find the deal anywhere. I finally said that I would read out the link so she could see what is being offered to ROGERS CUSTOMERS that telus is offering too. So I did and told her to scroll to the bottom. When she saw it she was confused as to how they were getting it to that amount but she said she would get it to that. I was put on hold and when she came back I had the plan. She said it would be confusing as there are a ton of credits. The bottom line is I have a bill I dont mind paying anymore.

My hs bill and deal 42.00 (after saf and taxes) (which he has had a while and is happy with as hes on the phone all the time working at a treatment centre)

350 plus bonus 350 (700 daytime altogether)
unlimited incoming/outgoing
rogers to rogers
unlimited evenings and weekends starting at 6
125 texts/100 canadian long distance
voice mail/ caller ID/ caller ID waiting

My plan the 27 and change plan.

250 daytime
unlimited incoming/outgoing
rogers to rogers
unlimited evenings and weekends. starting at 6
125 texts/100 long distance
voice mail/ caller Id/ caller Id waiting

The thing is if these offers are being given out to rogers customers, then for an agent NOT to give it out to another customer is really discrimination. Ive been with rogers for 8 years so I should get an equal opportunity to get a plan that others who have been with them a while as well. That is not asking for to much.


Question: why do you need R2R if you have unlimited incoming/outgoing? I had no idea that Rogers would offer outgoing, unless you're using a 3rd party app.

[ghettogal]

what's the best price right now for an iphone on a 3 yr contract?

[nitroblu]

what's the best price right now for an iphone on a 3 yr contract?
http://www.redflagdeals.com/forums/showthread.php?t=620674
depends on your plan and the person you speak to, $200-250 for the 8gb or $300-350 for the 16gb

anyone can help me with my post above?

[mcg]

It is not discrimination by any means. A lot of factors come into play with what you can get including your revenue stream, length of customer, number of services, etc.

And even then, they are a BUSINESS. It is in their best interest to keep you happy while offering you as little as possible. Why give everyone $5 off when you only have to give them $1, for example?

Exactly.

Sharee, my dad has had an account with Rogers since 1990 and the retention plan offered to him is by no means as good as yours. I find your comment very selfish.

You ought to see what Bell does to its long-time customers for their internet. They don't even care if you leave, they just try to take your money.

Edit: As a side question, you have unlimited incoming/outgoing... what is the point of E/W 6pm and R2R??? Pretty weird, heh.

[ghettogal]

http://www.redflagdeals.com/forums/showthread.php?t=620674
depends on your plan and the person you speak to, $200-250 for the 8gb or $300-350 for the 16gb

anyone can help me with my post above?

really? that's it..isn't that the same as a new activation??? And u just have to call in and negotiate...i think you can get what you want at 20 dollars...don't know about the per second billing part.

[gman]

Question: why do you need R2R if you have unlimited incoming/outgoing? I had no idea that Rogers would offer outgoing, unless you're using a 3rd party app.

Yes. Unlimited incoming/outgoing only applies to local call. R2R can be long distance.
I don't know about the unlimited outgoing part either. Is it forever (such as within 3 year contract)? I do know they have limited time offering for unlimited local call such as 3 months.

[GoogleFish]

Yes. Unlimited incoming/outgoing only applies to local call. R2R can be long distance.
I don't know about the unlimited outgoing part either. Is it forever (such as within 3 year contract)? I do know they have limited time offering for unlimited local call such as 3 months.

What is unlimited outgoing calls? What would be the point of 250 minutes a month if there is unlimited outgoing?

[Firestorm]

Hey, does Unlimited Network Calling for those of you who have it show up on your Rogers account on the website? I just upgraded to the iPhone and my voice plan should have been left the same (just got discount on value pack and data package) but my account says nothing about Unlimited Network Calling and the credits are now all listed as expiring on August 2011.

Just wondering if I should be worried that that was somehow removed.

[gman]

What is unlimited outgoing calls? What would be the point of 250 minutes a month if there is unlimited outgoing?

I don't know if that exists besides to be something like 3 month promotion.

i.e. after the promotion, the 250 minutes limit applies.

Somebody claimed that exist and I asked the exact same question you asked.

[gman]

Hey, does Unlimited Network Calling for those of you who have it show up on your Rogers account on the website? I just upgraded to the iPhone and my voice plan should have been left the same (just got discount on value pack and data package) but my account says nothing about Unlimited Network Calling and the credits are now all listed as expiring on August 2011.

Just wondering if I should be worried that that was somehow removed.

I would.

[nitroblu]

can anyone help with my post?
http://www.redflagdeals.com/forums/showpost.php?p=7258116&postcount=16551

[zweinstein]

can anyone help with my post?
http://www.redflagdeals.com/forums/showpost.php?p=7258116&postcount=16551

What's wrong with your corp plan? Why do you want to get rid of it?

[Maelstrom]

can anyone help with my post?
http://www.redflagdeals.com/forums/showpost.php?p=7258116&postcount=16551

Is it even possible to get "up to the second" billing from Rogers retention?

Normally, I just call Rogers, tell them that I want to cancel my phone and then they will ask me why. I would say I am paying too much (eg over $50 a month etc).

In your case, it would be hard to say that. See if you have any good reason to cancel and use that to have them give you a better deal. So far, I've only seen $20 as the lowest current plans. Maybe some grandfathered ones used to be $15.

[ShaTR]

Had my retentions plan for a few years now. just got it updated after a few weeks of negotiating. here's wut i got

250 daytime
Unlimited weekends
Unlimited evenings at 6pm
Rogers 2 rogers calling
Unlimited Incoming
100 Canadian LD min
Caller ID
Voicemail
500 txt + 50 mms

all for $25+SAF+911+Tax-VIP discount. so i'm paying about $35 a month.

And i think she coded it to add rogers2rogers for free rather than billing 5 adn creditng 5, but my reccuring plan credit (for the Rogers2rogers and the 500 txt msg's put on initianlly) should still be there. So i may be paying only $30 a month after everything.

HOTT!!!! if i do say so myself! :D

[blanzcs]

I got the exact same plan but I'm paying $17+SAF+911+Tax=27.63 :D
Since I got too much Monthly Plan Credit, the system can not automatically addin Better Choice Bundles 15% Discount :mad:




OMG thats $42 in credits, jeez.

[flipino]

this is what i got

250mins
unlimited weekends and nights @ 6pm
R2R
vm/cid/125txt
for $24.25 after tax X2

we used to pay almost $70 on our family plan that has 200 shared mins and caller id. :mad:

its not the greatest deal (its a lot better than our old plan) but i'm happy with it. thats all i need anyways.

[brownman87]

OMG thats $42 in credits, jeez.

:::::: holy F****,,

42 dollars in credit ...holy mother of god

[tenen]

Just got off the phone with retention.
It was my first call and I said that my contract expires at the end of the month and that I want to cancel Rogers. She asked me what the reason was for cancellation and I lied that i just got off the phone with Bell and that they are offering me a Samsung Instinct with a good voice plan and $10 dollar unlimited browsing plan for under $50. She said that's not the real thing and after half an hour of negotiating I ended up with this:

- 250 anytime
- free after 6
- unlimited incoming
- caller ID
- voicemail
- 6 Gb data
- saf
- 911

Got this for $47.45 plus taxes ($53.61) + $249 for the iPhone + $35 activation

I was reading this tread for the last two weeks, thanks to everyone for their help and suggestions.:cheesygri


Called retentions again today to check on the status of the iPhone shipment and after some chit-chat I got 100 LD minutes and an iPhone Value pack.
They even waived the $35 activation fee for the iPhone.
Got this after I signed for a rogers home phone line with a $10 dollar monthly discount for a year.

[born2bwild]

is it possible to get iphone $15 value pack with my regular voice plan. i dont have data plan.... i just want iphone value pack with extra $4 addition to my old value pack

[born2bwild]

:::::: holy F****,,

42 dollars in credit ...holy mother of god

i have worth $35 credits but my bill is around or lil less than $30 every month. do u think it'll be a problem when they audit my account???

[ShaTR]

I got the exact same plan but I'm paying $17+SAF+911+Tax=27.63 :D
Since I got too much Monthly Plan Credit, the system can not automatically addin Better Choice Bundles 15% Discount :mad:

Thats exactly what i'm hoping to see when i get my next bill. that is if the CxR left the "monthly plan credit" the same when she recoded the R2R credit (previously made free through the "monthly plan credit")

fingers crossed :D

[mcg]

Wow that's a lot of credits!

So if the # of credits exceed your plan base, your account has a higher chance of being audited?

[GoogleFish]

Wow that's a lot of credits!

So if the # of credits exceed your plan base, your account has a higher chance of being audited?

It's clear from this thread that so call limitation of credits exceeding your base plan doesn't exist based on the number of people who got some serious credits.

This is still the ultimate plan from rebel_rfd (try adding up the number of credits on that plan!).

I don't see why credits exceeding your base plan is so forbidden. I'd rather have a $100 plan discounted $50 (credits not exceeding base plan) than a smaller plan with a $25 discount even if the $25 credit exceeded base plan.


Originally Posted by rebel_rfd View Post
alright then, plan as follows:
$45 Business Plan
Includes 450 mine, obtained 50 bonus mins
Includes 100 long distance mins
Includes Unlimited Incoming Calls

Essentials:
30 GB Plan
CID
2500 Text Msg
Visual Voicemail
6 PM Early Evening Calling
Rogers to Rogers

Discounts:
3 monthly credits ( 5 + 10 + 15) = 30
CID credit
Text Messaging Credit
Rogers to Rogers Credit
System Fee Credit
Early Evening Credit
10% off since business plan offer is if Voice plan and Data add to more than 70, you get 10% percent off

With taxes just below 55

Also recieved iPhone at New Cx pricing

Update to this:

I just managed to get Visual Voicemail Credit applied, so now my monthly bill is under 50.

Sadly, my sister who just picked up a N95 today isnt getting much. Our lines arent linked, she uses my mothers last name, yet, all they would do is give her the n95 for 149 (heard some got it fo 99), and plan as follows;
45 dollar Student Plan - 15
11 dollar Value Bundle - 5
7 Dollar vision plan
SAF + Taxes

Trying to get her just one more measly 5 dollar credit, to keep the bill under 50, no go. So weird.

[mcg]

Ah I see.

Well, that is quite a good plan, but for my needs, it's way over the top and I don't think I would even be using it to its full potential.

I'm going to call in tomorrow and try to negotiate for a better plan, right now it isn't as good as what people are posting here.

[yiujun]

So I've been with Rogers for 5-7 years, and I've never called Retentions before. The plan I am currently running on is, I believe:

100 mins
Ultd evenings and weekends starting @ 6am
$7 value pack (CID, 25 text msgs, call waiting)
R2R

20+5+7 = 32 + SAF + taxes

horrible deal, I know. my mom's been with them for at least 15 years and she's paying over 100 a month. so im going to have to work on those plans with retentions.

I think Im about halfway through my current 3 year plan, and I don't know about my mom.
I've read this thread for a few days now, and the thing I am wondering most about is. how do you approach the customer retentions people?

I know you have to let them know you awnt to cancel. What do you say when they ask you why? Oh Telus offered me a better plan. When they ask you about that plan, what do you say? I don't have any idea about the other competitors b/c I've never looked into it.
So when she asks you that question what am I supposed to say?

And I am interested in the iphone or the n95 - how do you go about asking for a discount and to waive the admin fee?

I want the following plan

250 mins
Unltd evening and weekend starting @ 6pm
CID
VM
100 free texts
R2R
Free conference calling

for 20 bucks.

Do you guys think that is doable?

[shwinn]

I dont understand how you guys get that many credits.

I have 15$ in monthly plan credits and incoming for free. So 25$ in credits.

Everytime i try to get something like free early evenings or no SAF. They keep refusing because i ''have to many credits as it is''.

[Firestorm]

yiujin, if you don't know the competitor's plans, then go and check them out. That's what I did. I researched the hell out of it, called them, told them my needs and what the competition was doing to meet those needs. I stayed very polite the entire way and gave them the respect they deserve.

After three phone calls, I think I'm now receiving $20 in credits in addition to the $10 credits I got in January. I just need to see my bill as I'm still afraid they removed my Unlimited Network Calling.

[yiujun]

yiujin, if you don't know the competitor's plans, then go and check them out. That's what I did. I researched the hell out of it, called them, told them my needs and what the competition was doing to meet those needs. I stayed very polite the entire way and gave them the respect they deserve.

After three phone calls, I think I'm now receiving $20 in credits in addition to the $10 credits I got in January. I just need to see my bill as I'm still afraid they removed my Unlimited Network Calling.

Where can I check them out? I've tried googling but had no luck. So I should be going to the stores to ask them about their plans?

[Rageness]

So I've been with Rogers for 5-7 years, and I've never called Retentions before. The plan I am currently running on is, I believe:

100 mins
Ultd evenings and weekends starting @ 6am
$7 value pack (CID, 25 text msgs, call waiting)
R2R

20+5+7 = 32 + SAF + taxes

horrible deal, I know. my mom's been with them for at least 15 years and she's paying over 100 a month. so im going to have to work on those plans with retentions.

I think Im about halfway through my current 3 year plan, and I don't know about my mom.
I've read this thread for a few days now, and the thing I am wondering most about is. how do you approach the customer retentions people?

I know you have to let them know you awnt to cancel. What do you say when they ask you why? Oh Telus offered me a better plan. When they ask you about that plan, what do you say? I don't have any idea about the other competitors b/c I've never looked into it.
So when she asks you that question what am I supposed to say?

And I am interested in the iphone or the n95 - how do you go about asking for a discount and to waive the admin fee?

I want the following plan

250 mins
Unltd evening and weekend starting @ 6pm
CID
VM
100 free texts
R2R
Free conference calling

for 20 bucks.

Do you guys think that is doable?

I only got for $20

250 mins
Unltd evening and weekend starting @ 6pm
CID
VM
But I asked for HUP and got the Sony w580i for free and asked them to waive activation.

I didn't ask for free text, but I did ask for call forwarding but they didn't budge. I didn't want to push it as I'm getting what I need anyways. You can always push for more. It all depends on the person you get. YMMV.

[mcg]

Hey I was in the same boat!

I pushed for call forwarding too for my dad - she wouldn't budge at all either, but in the end, it all came down to the account history with rogers... she put me on hold while she was talking to another department apparently, and after the long wait she said my dad could be credited for the call forwarding.

It's a definite YMMV, but in my opinion, the more impressive your history is with Rogers, the more leverage you have.

[Firestorm]

Where can I check them out? I've tried googling but had no luck. So I should be going to the stores to ask them about their plans?Their websites are a good first step. Just google telus mobility and bell mobility. Just go on their sites and find the page for plans.

[mrnngg]

So I called retentions again this time for my cousins account. Let's just say he's a novice at cell phone plans anyways.. I was able to help him out on his bill so that he wouldn't be overpaying

Old Plan
150 anytime minutes
Unlimited eve & weekend from 6pm
unlimited network calling
Communicate pack
- CD
- VM
- Name display
- 125 text

$59 total (included is SAF+Taxes)

New Plan
250 anytime minutes
unlimited eve & weekend from 6pm
R2R
Call display

$36 total (included is SAF+Taxes)

- Rep tried to force me into a "contract renewal" for deal but I kept insisting that we don't need one - she eventually gave up and ya

- Had to fight for R2R but eventually got it. Wouldn't break on Voicemail/unlimited incoming but my cousin doesn't need it really since he works during the day a lot

- feel free to PM me for questions/comments/concerns!

[antaholics]

Hi,

I had my contract for 2 years now (3 year contract), with the following plan:

Student Plan
200 Weekday
Ultd Evening/Weekend @6pm
1000 R2R (ends at 3 years)
$10 (now $11) VM, CID, 125 txt (with $10 credit, ends at 3 years)

$25 +$10 -$10 -$5 (free early evening, they couldn't take it off my plan) +SAF +Tax


My brother just signed a new contract:

Student Plan
150 Weekday
Ultd Evening/Weekend @9pm
Ultd R2R, R2F
$7 CID (free first month)

$20 +$7 +SAF +Tax


My questions are...
- Are there retention family plans available?
- If not, is there any way my brother might be able to benefit from my plan if I change to a retention plan?
- If I renew my contract for 3 years w/ HUP, keeping my current plan, will I have any grounds for a retention plan a year from now when my credits expire, since I'm only 1 year into my renewed contract? (I might go abroad a year from now, so I don't want to up my ECF to $400 yet)

Ideally, I'd like to have a family plan of sorts (1000 LD minutes between members), but still get R2R, CID, VM, and TXT included in my plan. I will probably also add Vision ($15 package?) with my HUP.

I've never called retentions before... so I'm not sure how I am supposed to talk to them (what to say, etc), and what reasons to give them to give me a better plan. Any pointers would be VERY helpful. I can't really go through 1000+ pages of a forum thread :o

Thanks!!

[Superbman]

Awesome!
Just got off the phone with retentions, and here is my plan now:
-250 daytime
-Free after 6 and weekends
-Unlimited incoming
-iphone value pack (cid, visual vm, 2500 txt)
-R2R
-1000 Cdn LD
-16gb iphone white (no admin fee) $349
-$20 credit
-$32.45 + tax (including SAF+911)

I'd say that's a pretty sweet deal! :D
Now, gotta think about data... hmmmm! Do you think the $30/6gb is worth it?

[Kaitlyn]

Awesome!
Just got off the phone with retentions, and here is my plan now:
-250 daytime
-Free after 6 and weekends
-Unlimited incoming
-iphone value pack (cid, visual vm, 2500 txt)
-R2R
-1000 Cdn LD
-16gb iphone white (no admin fee) $349
-$20 credit
-$32.45 + tax (including SAF+911)

I'd say that's a pretty sweet deal! :D
Now, gotta think about data... hmmmm! Do you think the $30/6gb is worth it?

How is it $32.45?

$20 for 250 mins.. $5 for 6pm... $15 for value pack... R2R is probably free, $5 for 1000 LD - $20

20 + 5 + 15 + 5 - 20 = 25

Add SAF + tax and you're over $32.45?

[Superbman]

How is it $32.45?

$20 for 250 mins.. $5 for 6pm... $15 for value pack... R2R is probably free, $5 for 1000 LD - $20

20 + 5 + 15 + 5 - 20 = 25

Add SAF + tax and you're over $32.45?

$25 for 250 mins
$5 for 6 pm - $5 credit
$15 for value pack - $15 credit
Free R2R
Free 1000 LD
+ SAF + 911
= $32.45 + tax
= ~$37

do you guys think the data is worth it? I'd think it would kill this deal if I got data added, no?

[Kaitlyn]

$25 for 250 mins
$5 for 6 pm - $5 credit
$15 for value pack - $15 credit
Free R2R
Free 1000 LD
+ SAF + 911
= $32.45 + tax
= ~$37

do you guys think the data is worth it? I'd think it would kill this deal if I got data added, no?

Hmm... there is no "free 1000 ld" option, only free 100. Must be charged then credited.

Weird you are paying $25 for 250 mins when the standard retention is $20...

I have a great plan too and did in fact add data. Really sucks to pay +$30/month but I really like having websites, youtube, etc. available whenever I want :)

[Superbman]

Hmm... there is no "free 1000 ld" option, only free 100. Must be charged then credited.

Weird you are paying $25 for 250 mins when the standard retention is $20...

I have a great plan too and did in fact add data. Really sucks to pay +$30/month but I really like having websites, youtube, etc. available whenever I want :)

yeah, it's probably a credit for the LD option
the plan is an old one from 3 years back, it used to be $25 for 250 mins. So, that's probably why. I guess I probably could have gotten $5 more off by switching down to the $20 250 min plan, but the girl on the phone was so nice this time and she was basically just like "haha, I'd love to do more but I also have to keep my job!" haha, so I didn't push it any more. She was easily the best retentions rep I've dealt with thus far.

edit - or, maybe it's the $20 250 min plan + $5 for free after 6, then $5 credit for 1000 LD? That would make sense methinks.

Well, I'll get my phone in 3-5 business days, and I'll see if I need the data. If so, I'll add it on and if I don't want it, worst comes to worst, I'll pay out of it.

[prynce]

Announcing MY5 + 5 on Rogers Wireless Student Plans
Rogers Wireless Student offers just got better with MY5 + 5!! Effective August 13, 2008 , any student activating on a Rogers Student Plan will automatically get 5 additional numbers to call. That’s a total of 10 friends and/or family members a student can enjoy unlimited talk, text, picture & video messaging with.

[Kaitlyn]

Can someone with free voicemail please tell me if they get a "voicemail credit" or a "monthly plan credit"? I am supposed to have a voicemail credit on my account but for the past 2 months have been charged. Both reps I spoke with after my bill credited me and said they do see the credit on the account, but I'm just not getting it for some reason :(

[bigkyle]

I get $32 in credits a month..
$7 caller ID credit
$5 R2R credit
$10 UL incoming credit
$10 monthly credit

now they're telling me I have too many credits and won't budge on voicemail

[Superbman]

I get $32 in credits a month..
$7 caller ID credit
$5 R2R credit
$10 UL incoming credit
$10 monthly credit

now they're telling me I have too many credits and won't budge on voicemail

have them take off the CID credit and the R2R. They can give you R2R free as a returning customer and have them give you a value pack credit at $11.

[Nermal]

On two of my phones, I have an "Enhanced Services Credit" which is an $8 credit to offset Enhanced Voicemail.

The trouble with this code is that the system applies it towards the price plan rather than the voicemail, so when my 15% "Better Choice Bundles" discount is applied, it's against the base plan cost, less $8.

There are a couple of voicemail credits out there. "Loyalty Voicemail Discount" is one of them I believe. Other times they just apply a $10 MSF credit for voicemail.

The trouble you may be having is your voicemail discount may be specific to a certain type of voicemail. For example, it's for enhanced but you have regular voicemail, so it doesn't work. Log-in to the account admin on rogers.com and check which credit you have.


Can someone with free voicemail please tell me if they get a "voicemail credit" or a "monthly plan credit"? I am supposed to have a voicemail credit on my account but for the past 2 months have been charged. Both reps I spoke with after my bill credited me and said they do see the credit on the account, but I'm just not getting it for some reason :(

[Kaitlyn]

I have 3 "Monthly plan credits" but only 2 on the bill..

I guess they might have applied it as a monthly plan credit then...

hmmmm

[rebel_rfd]

These are the discounts on my plan, so messed:

* 10% Member Discount - To be removed on 15/07/2011
* Monthly Plan Credit - To be removed on 15/07/2011
* Monthly Plan Credit - To be removed on 15/07/2011
* Monthly Plan Credit - To be removed on 15/07/2011
* System Access Fee Credit - To be removed on 15/07/2011
* Can. LD Saver 100 Discount
* Can. LD Saver 100 Discount - To be removed on 15/07/2011
* Loyalty 10% discount on MSF - To be removed on 15/07/2011
* Monthly Plan Credit - To be removed on 15/07/2011
* Monthly Fee Credit - To be removed on 15/07/2011
* Rogers to Rogers 3Yr Bonus - To be removed on 28/07/2011

So, I get a 5, 10, 15, in monthly credits, two 7s, which is what the monthly plan and fee credit are, and those two 10 percent ones.

It makes my bill a mess, i asked if they could just remove all the credits, except my 5 10 15, and add a 15 to offset the Value Bundle, nope cant do they say. They gotta do it like this so everything works.

Essentially the 5 10 15 are there to balance both my voice and data, and the rest are there to offset free caller id, voicemail, TRUE UNLIMITED Texting, Early 6 PM Calling, and the 10 percent discount offer of the business plan (as long you have a MSF over 70 when you add Voice and Data together).

Does anyone know if there is a Texting Credit, much like the Digital Caller ID Credit, and the Rogers to Rogers Credit. Like I just want to see, Digital Caller ID Credit, Loyalty Voicemail Credit, Texting Messaging Credit, Monthly Fee Credit (7 dollars to offset Early Evening Calling Option).

[Kaitlyn]

Have you gotten your bill? Have you gotten all those monthly plan credits?

[cport]

Just got off the phone with Rogers

55 bucks with SAF + 911

400 minutes
CID
VM
unlimited incoming/outgoing text
6gb Data Plan
R2R

I just quoted an rfd'er telus plan and they

[EbonyRose]

Oh my goodness. I have a feeling my bill is going to be a mess this month.

I've called retentions many times over the last month and a half. First few times I called I managed to get:

250 minutes
E/W @ 6pm
R2R
U/L Incoming
500 txts
Caller ID, VM
100 LD

all for $25. Then I called back and got the $5 1000 LD minutes added for free, and I assumed it was added. However, I'm not so sure anymore. It's not showing up on my summary online. It shows the Canadian LD Anytime Option, but I'm starting to think, from reading all the posts here, that that doesn't mean I have the 1000 LD option. I've been using those minutes like mad, so now I might be charged for 1000 LD minutes, which will be crazy.

I also called last week, and instead of paying $7 VM, $7 Caller ID, and $5 for 500 txt, I switched to the $15 value pack. My caller ID, and text credits were kept and some $8 video/radio credit was added.

I'm not sure what my bill is going to look like anymore, and I'm worried they won't honour the $5 LD option with a credit anymore. Can they do that? Or will they add it, if I call back? I'm just worried they might use the old "you have too many credits" line.

Oh, and one last thing, can reps TAKE away things from your account?

[Aerius Zension]

Can anyone give me a hand with my post?


http://www.redflagdeals.com/forums/showpost.php?p=7246025&postcount=16479

[Kaitlyn]

Oh my goodness. I have a feeling my bill is going to be a mess this month.

I've called retentions many times over the last month and a half. First few times I called I managed to get:

250 minutes
E/W @ 6pm
R2R
U/L Incoming
500 txts
Caller ID, VM
100 LD

all for $25. Then I called back and got the $5 1000 LD minutes added for free, and I assumed it was added. However, I'm not so sure anymore. It's not showing up on my summary online. It shows the Canadian LD Anytime Option, but I'm starting to think, from reading all the posts here, that that doesn't mean I have the 1000 LD option. I've been using those minutes like mad, so now I might be charged for 1000 LD minutes, which will be crazy.

I also called last week, and instead of paying $7 VM, $7 Caller ID, and $5 for 500 txt, I switched to the $15 value pack. My caller ID, and text credits were kept and some $8 video/radio credit was added.

I'm not sure what my bill is going to look like anymore, and I'm worried they won't honour the $5 LD option with a credit anymore. Can they do that? Or will they add it, if I call back? I'm just worried they might use the old "you have too many credits" line.

Oh, and one last thing, can reps TAKE away things from your account?


The CDN Long distnace option is the 1,000 LD (and discounted rate after that I believe?) and for me appears at the bottom of the list of wireless essentials

[rebel_rfd]

My bill was screwed up, way to many partial credits and charges. I got bull 734, got brought down to 25 bucks. Since I had credit in July, and I put down money into the account prior to iPhone upgrade. I'm on teh phone with them now. Got a guy thats been with Rogers for 5 years, polite, hopefully we can remove al the credits, and issue a simple credit. Im also a student, so, lol, I'm gonna try for the 5 dollar Value Pack Credit.

[EbonyRose]

The CDN Long distnace option is the 1,000 LD (and discounted rate after that I believe?) and for me appears at the bottom of the list of wireless essentials

My Current Wireless Essentials


Essential Compatible Hardware
(based on your Rogers network history)

6PM Early Eve. Calling Option All

Unlimited Incoming Calls Opt. All

Rogers to Rogers Calling All

Canadian LD Anytime Option All

$15 Value Pack All

That's what it says at the bottom of my account, however, how do you tell if you get the 1000 or 100? I think they both say the same thing.

[Kaitlyn]

That's what it says at the bottom of my account, however, how do you tell if you get the 1000 or 100? I think they both say the same thing.

No they don't. I am pretty sure the 100 actually says 100..... but it is definitely not called the same.

You've got the 1,000

[EbonyRose]

No they don't. I am pretty sure the 100 actually says 100..... but it is definitely not called the same.

You've got the 1,000

If that's the case, I would be one happy camper! Thank you! I'm just so sick of dealing with Rogers. I want to get my plan all sorted and never call them again . . . at least not for another three years. lol

[mcg]

Man.. retentions is hard to negotiate with now, I called in twice today and I got 2 guys, no women...

Told them my "situation", and couldn't get anything added.. except for 100LD... :mad:

They keep telling me retentions plans are tailored for their clients, so the amount of "deductions" or credits they get for their account depends on how much they use. He said if you have a lot of overusage, you get more benefits for free.

I'm pissed.

[EbonyRose]

Man.. retentions is hard to negotiate with now, I called in twice today and I got 2 guys, no women...

Told them my "situation", and couldn't get anything added.. except for 100LD... :mad:

They keep telling me retentions plans are tailored for their clients, so the amount of "deductions" or credits they get for their account depends on how much they use. He said if you have a lot of overusage, you get more benefits for free.

I'm pissed.

I understand what you mean, but don't be mad. It's not worth it. Call again another day. They'll keep feeding you BS hoping you'll stop. If you're persistant enough, you'll eventually get some of the things you want. What are you trying to get anyway?

[mcg]

It's for my dad, he runs a home business so he receives many calls a day, and I was hoping to get unlimited incoming like you have added on for him, and perhaps an earlier 6pm option.

Well I am not exactly mad, because if I do, the rep will be more unwilling to help - I keep up my nice tone of voice and speak to them thoroughly about my needs, but man, that guy was a brick wall.

His plan is:

250 min $20 base
E/W 8pm
CID/VM
100LD (now)
R2R +$5
SAF credit
$5 credit

[nitroblu]

Is it even possible to get "up to the second" billing from Rogers retention?

Normally, I just call Rogers, tell them that I want to cancel my phone and then they will ask me why. I would say I am paying too much (eg over $50 a month etc).

In your case, it would be hard to say that. See if you have any good reason to cancel and use that to have them give you a better deal. So far, I've only seen $20 as the lowest current plans. Maybe some grandfathered ones used to be $15.
yea I didn't think billing by the second would be available to regular/retention cx

there's nothing really wrong with my corp account, it's just that I'm paying for things I don't ever use, like corp. pricing on Cda and US LD and network features (like call waiting and forwarding, among others). I'd rather have free texts, so I'm just trying to exchange those features for 250 texts let's say, and since billing by the second wouldn't be possible, then free after 6 would be great.

so since I am paying $18/mo., how would I approach this subject (since you're correct in saying I can't use the "paying too much" excuse). (original link to my current plan: http://www.redflagdeals.com/forums/showpost.php?p=7258116&postcount=16549)

Could I say a CSR suggested I call retentions to have my plan changed from corp to retentions, so that I could do the current iPhone HUP promotion (which I do), but I need to keep costs down and like my current plan's pricing because I'm going back to school this fall (which is true), and that Bell has offered me the following plan which could be bundled to my family's Bell plan (which has internet, landline, and a cell line bundled (and is true btw), and hence why I could achieve the low price):

$25/mo.
- 200 anytime
- free evening at 6, ultd wknd
- 250 text
- VM3 (ie. basic VM, not enhanced)
- CID
- $5/mo. discount for being part of bundle
- for extra $10/mo.: unlimited mobile browsing
- get the samsung instinct for $129 on a 3 yr term

I would like any input as to whether this Bell plan sounds reasonable (or would be too good to be true), and whether my approach listed above would be a good one? Thanks!!!!

[tha_riddla]

OK just got off the phone with Rogers, and here's what I got:

$37/month (after tax/SAF/etc)
250 min
unlimited E/W 6pm
unlimited incoming
CID, VM, 125 Texts
...seems expensive, but I used to pay $62/month for the exact same thing for the past year!! So $25/month savings for 2 years = $600 total!!

Added the 8GB iphone for $199 and data plan for $30/month

Tried to get a bigger discount on data/phone, but she said it can't be done (even though I pleaded that I'm a broke 24 year old with $20K debt)... So instead, she hooked me up on the Rogers Cable side, and credited my HD-PVR Rental for 2 years (24.99/month rental for 24 months = $600 in savings!!!)

And then for icing on the cake, I got 20% off my Rogers Internet monthly plan ($9/month savings for 24 months = $216 in savings!)

Sure, a 15 minute call to GEICO can save you 15% on your car insurance.....but my 15 minute call to Rogers just saved me over $1400 for the next few years!!!

thank you RFD community - without this thread, I'd have never gotten this deal!

[monkey_bongo]

Thanks for the great forum post. Here's my plan that I just re-signed up for the 16GB iPhone. Not as good as the others but works for me:

$20 + SAF + tax
250 daytime minutes
Evening/Weekends @ 8PM
CID
1000 long distance minutes

I traded the VM for the 1000 LD minutes which is nice and I'm now saving $12 a month off from my last plan.

Just a off-topic question, is long distance minutes also work for roaming minutes? I want to know if I can just answer a call when out of town or if I should ignore a call and redial them back.

[ShaTR]

Thanks for the great forum post. Here's my plan that I just re-signed up for the 16GB iPhone. Not as good as the others but works for me:

$20 + SAF + tax
250 daytime minutes
Evening/Weekends @ 8PM
CID
1000 long distance minutes

I traded the VM for the 1000 LD minutes which is nice and I'm now saving $12 a month off from my last plan.

Just a off-topic question, is long distance minutes also work for roaming minutes? I want to know if I can just answer a call when out of town or if I should ignore a call and redial them back.

1. Your Long distance min are canadian only. calling from within the US incurres roaming and LD charges. Callin to the US still incures LD charges
2. As of right now, there is no such thing as roaming in canada. At least for GSM. Rogers is the only one who has GSM in canada so your always gonna be on their network.

Basically, its used when your out of your home town and want to use your cell (in canada) or when you wanna call someone else LD in canada. so call and answer freely anywhere in canada :)

[lusion]

well i seem to have gotten the worst deal :( they gave me:
-extra 50 mins(i have 150 anytime now)
-call/name display,150 txt,voicemail for $6

perhaps i should have talked him into giving me a better deal =/

QUESTION: can i call rogers again and try this?

[nitroblu]

QUESTION: can i call rogers again and try this?
definitely... you actually could have just thanked them, hung up and called again from what I've read on this thread

[lusion]

Oh really i thought they would have some sort of tracking thing on you. I will just see how it goes on my next bill.
I'm not sure what your link is suppose to tell me though haha.

[Retardical_Sam]

Can anyone advise on how long to wait in between calls? I was given a mediocre offer and want to call back to negotiate some more, but I don't want to be too pushy. So what's the strategy, one call a day, or is waiting a couple of hours sufficient?

[nitroblu]

Can anyone advise on how long to wait in between calls? I was given a mediocre offer and want to call back to negotiate some more, but I don't want to be too pushy. So what's the strategy, one call a day, or is waiting a couple of hours sufficient?
i think a few hours is sufficient, it would seem a reasonable amt of time to think things over. From what I've interpreted from this thread, some people call right back after hanging up.

Can anyone help me :cheesygri ?: http://www.redflagdeals.com/forums/showpost.php?p=7264821&postcount=16608

[cuto]

anyone having to spend a great deal of time to reach this "cancellation dept"? i'm assuming it's their retentions dept. haha guys stop calling in now!!!

[Retardical_Sam]

That seems like a good bell plan to me, nothing wrong with it, and a good price. Better than what I just agreed to, but I'm fine with mine =)

[antaholics]

Hi,

I had my contract for 2 years now (3 year contract), with the following plan:

Student Plan
200 Weekday
Ultd Evening/Weekend @6pm
1000 R2R (ends at 3 years)
$10 (now $11) VM, CID, 125 txt (with $10 credit, ends at 3 years)

$25 +$10 -$10 -$5 (free early evening, they couldn't take it off my plan) +SAF +Tax


My brother just signed a new contract:

Student Plan
150 Weekday
Ultd Evening/Weekend @9pm
Ultd R2R, R2F
$7 CID (free first month)

$20 +$7 +SAF +Tax


My questions are...
- Are there retention family plans available?
- If not, is there any way my brother might be able to benefit from my plan if I change to a retention plan?
- If I renew my contract for 3 years w/ HUP, keeping my current plan, will I have any grounds for a retention plan a year from now when my credits expire, since I'm only 1 year into my renewed contract? (I might go abroad a year from now, so I don't want to up my ECF to $400 yet)

Ideally, I'd like to have a family plan of sorts (1000 LD minutes between members), but still get R2R, CID, VM, and TXT included in my plan. I will probably also add Vision ($15 package?) with my HUP.

I've never called retentions before... so I'm not sure how I am supposed to talk to them (what to say, etc), and what reasons to give them to give me a better plan. Any pointers would be VERY helpful. I can't really go through 1000+ pages of a forum thread :o

Thanks!!

Can anyone with more experience than me with this please help?

Thanks!

[Retardical_Sam]

So I just agreed to another 3 years, this is what I got:

250 anytime minutes
Free e/w starting at 6PM
Free Rogers to Rogers
Voicemail, CallerID, 125 Texts
2 BB Pearl 8110's (one for each line) for just the $35 activation fee

For $26 + SAF + Tax

I'm fairly happy with it, thinking I may have been able to get a bit more though, like maybe get that price down to $20. Am I right in thinking that once I've agreed to it I'm pretty locked in though? I was happy with getting both phones, I didn't expect that.

[nitroblu]

So I just agreed to another 3 years, this is what I got:

250 anytime minutes
Free e/w starting at 6PM
Free Rogers to Rogers
Voicemail, CallerID, 125 Texts
2 BB Pearl 8110's (one for each line) for just the $35 activation fee

For $26 + SAF + Tax

I'm fairly happy with it, thinking I may have been able to get a bit more though, like maybe get that price down to $20. Am I right in thinking that once I've agreed to it I'm pretty locked in though? I was happy with getting both phones, I didn't expect that.
That sounds like a very good plan to me. If you've read my previous posts, that's actually my ideal plan (although since money is tight for me, I would have dropped the R2R for a slightly cheaper plan).

I'm curious, what did you say and how did you approach them to get them to offer that plan (minus the BB's)?

PS. In regards to my previous post (http://www.redflagdeals.com/forums/showpost.php?p=7264821&postcount=16608) about the Bell plan, I made that up, so I know it sounds good, I wanted to know if it was TOO good to be true lol)

[Retardical_Sam]

Well I called up and initially asked what I had to do to cancel, 'cause I knew my contract was up soon. They said that actually my contract was over, so that's a nice bargaining chip. I told them that telus offered me a plan (everything I got for $20), he asked if it was a corporate plan, I said no, I didn't think so. He then offered the whole thing minus voicemail & texts for $20, and said that if I wanted VM & texts it'd be $31/month + tax/fees. Then we talked about phones, and he easily gave me the two BB's. I said I'd think about the plan and call back. About an hour and a half later, I called back, got the same guy, and said that because telus was gonna give me VM & texts at $20, if he could toss one in then I'd be happy. He said he'd give me another $5 credit, so I took it, and ended at $26.

[nitroblu]

Well I called up and initially asked what I had to do to cancel, 'cause I knew my contract was up soon. They said that actually my contract was over, so that's a nice bargaining chip. I told them that telus offered me a plan (everything I got for $20), he asked if it was a corporate plan, I said no, I didn't think so. He then offered the whole thing minus voicemail & texts for $20, and said that if I wanted VM & texts it'd be $31/month + tax/fees. Then we talked about phones, and he easily gave me the two BB's. I said I'd think about the plan and call back. About an hour and a half later, I called back, got the same guy, and said that because telus was gonna give me VM & texts at $20, if he could toss one in then I'd be happy. He said he'd give me another $5 credit, so I took it, and ended at $26.
thanks :). I'm sure will be very helpful to others (unfortunately my contract isn't over so I don't have that leverage lol)

[DaVyzah]

here's my situation, hopefully you guys can help me out

I was first with rogers with a decent plan, 200 minutes free evenings and weekends after 6 for 25 $

after 2 years with them on a 3 year contract, i heard that rogers customers can switch over to fido after a year and vice versa, well fido's student plan caught my eye with their free incoming marketing catch

so i signed on for 2 years with 150 daytime minutes, free evenings and weekends after 7 and free incoming for 25

a little less minutes than my rogers plan but the free incoming brought me over.

now, a year with fido, ive found that they are 20x more worse than rogers, even though they are owned by them. mostly the customer service reps are the ********s

my buddy told me of some crazy good plans rogers is offering with new customers, seeing how im interested in switching over, i would be a new customer to rogers....

anyone have any plans or any methods to get myself a decent plan for a good price

i may be off but my buddy was offering something a while back that was like 200 daytime minutes, free e&w after 6, call display n voicemail for like 25 or 30 bucks.

not bad if i should say so myself

[arias86]

That is the plan that I originally signed up with:
200 daytime
evenings/weekends @ 6 pm
per second billing
caller id/voicemail
= 25$

It's a good plan for new customers. I got it at school - some guy from rogers was signing people up with the plan (it is a corporate plan) and I heard he later got in trouble for signing people up with a corporate plan.

Try calling them and tell them that someone was offering this at school but you didn't get a chance to sign up. Also try signing up for corporate plans if you're working, a lot of companies have corporate plans for their employees. Lastly, they're coming up with good student plans for back to school, so ask if there are any good student plans right now.



here's my situation, hopefully you guys can help me out

I was first with rogers with a decent plan, 200 minutes free evenings and weekends after 6 for 25 $

after 2 years with them on a 3 year contract, i heard that rogers customers can switch over to fido after a year and vice versa, well fido's student plan caught my eye with their free incoming marketing catch

so i signed on for 2 years with 150 daytime minutes, free evenings and weekends after 7 and free incoming for 25

a little less minutes than my rogers plan but the free incoming brought me over.

now, a year with fido, ive found that they are 20x more worse than rogers, even though they are owned by them. mostly the customer service reps are the ********s

my buddy told me of some crazy good plans rogers is offering with new customers, seeing how im interested in switching over, i would be a new customer to rogers....

anyone have any plans or any methods to get myself a decent plan for a good price

i may be off but my buddy was offering something a while back that was like 200 daytime minutes, free e&w after 6, call display n voicemail for like 25 or 30 bucks.

not bad if i should say so myself

[Ilikethisdeal]

I hooked up with the retention plan with all the features listed in OP's post plus free rogers to rogers for $20/m with 2 yrs plan. But the free phone is crappy, Nokia 6086.

Thanks for the information from all.

[embguy]

Thanks for the great forum post. Here's my plan that I just re-signed up for the 16GB iPhone. Not as good as the others but works for me:

$20 + SAF + tax
250 daytime minutes
Evening/Weekends @ 8PM
CID
1000 long distance minutes

I traded the VM for the 1000 LD minutes which is nice and I'm now saving $12 a month off from my last plan.

Just a off-topic question, is long distance minutes also work for roaming minutes? I want to know if I can just answer a call when out of town or if I should ignore a call and redial them back.How much are you paying for your 16GB iPhone? It is interesting that Rogers let you have a iPhone without the data plan add-on!!!

[Superbman]

How much are you paying for your 16GB iPhone? It is interesting that Rogers let you have a iPhone without the data plan add-on!!!

huh? you don't have to buy the data plan, they just really really push it
i signed up for one just yesterday to give it a try. If I don't like it, $100 isn't too too bad.

[ruhroh]

Got off the phone got this:

250 weekday
Unlimited weekends and weekdays from 6pm to 7am
Caller ID free
Unlimited texting

Plus taxes and system for $42.31/mth for 3 years all lines

I also managed to split the plans. Not too happy about it though. I'd rather have less minutes and unlimited browsing, or less texting and unlimited browsing.

Also didn't get any credits other than free caller ID, and said that if we wanted Nokia N95s (OOS right now but they checked) we'd have to do an HUP for $349.99 + $35 activation fee, which is just ridiculous IMO. I said never mind about that obviously, but how are you guys getting it for cheap? We're Tier 4 apparently.

I'm going to call again in a few days, can anyone help me out?

edit: Damn I shouldn't have accepted it, completely forgot to tell them to put it on a note. Argh.

[bwooze]

Hey

I'm getting different answers from Rogers every time I call. Can I do the following?

I have two cell lines with Rogers. Contact for one expires in a month. The other line has another year on it. Both are on same voice plan. I want to switch the time left on the two phones because I'm thinking of cancelling one contract altogether.

First few times I called to inquire about the possiblity of doing this, the agents told me that it was no problem. But I went I called today about a billing error and asked again they said it's impossible to do that.

Who's telling the truth?

[Firestorm]

Got off the phone got this:

250 weekday
Unlimited weekends and weekdays from 6pm to 7am
Caller ID free
Unlimited texting

Plus taxes and system for $42.31/mth for 3 years all lines

I also managed to split the plans. Not too happy about it though. I'd rather have less minutes and unlimited browsing, or less texting and unlimited browsing.

Also didn't get any credits other than free caller ID, and said that if we wanted Nokia N95s (OOS right now but they checked) we'd have to do an HUP for $349.99 + $35 activation fee, which is just ridiculous IMO. I said never mind about that obviously, but how are you guys getting it for cheap? We're Tier 4 apparently.

I'm going to call again in a few days, can anyone help me out?Are you a student? You could get a Student Plan + $15 Value Pack which would be $25 + $10 (-5 for being a student) + SAF + tax which is just slightly more than you're paying. It would give you $100 off the phone price as well. You'd also get weekends starting at 6PM for being a student. And that's before any retentions credits.

[ruhroh]

Are you a student? You could get a Student Plan + $15 Value Pack which would be $25 + $10 (-5 for being a student) + SAF + tax which is just slightly more than you're paying. It would give you $100 off the phone price as well. You'd also get weekends starting at 6PM for being a student. And that's before any retentions credits.

I am, actually. And so is one of my sisters. I even mentioned that to the rep, but they didn't tell me anything about this plan.

What does the $15 value pack have? (nevermind, I checked. And now I'm pissed)

Man I really shouldn't have accepted but after that last "no deal for you" guy I just got desperate. I seriously need to call back. Bashing my head on wall right now lol

[justinn]

question to people...

dont have the time to read 1000+ pages of responses so ill ask here.

I am currently using prepaid fido. Can i call retention phone lines and get a deal with decent amount of minutes and text for 25 under? I would be willing to sign a 3 year contract and what phones could i possibly get?

[OrcKiller]

Hi everyone,

Called rogers and got offered the following plan:

250 day minutes
Unlimited Weekends and Evening at 6
Rogers to Rogers
Caller ID

for $20 plus fees.

Also got 8Gig iPhone for $224 no admin fee and no data plan.
I asked if there were any other fees such as setup fees. He said no additional fees, just $224 for the iPhone.

The CSR just asked what kind of plan I am looking and how much I am willing to pay.
Told him I just wanted to spend $20 max.

Then the CSR just said OK. Did not have to negotiate. Hehe

I have been with Rogers for about 8 years and did not have a contract with them for over 3 years. Been on a $20 retention plan month to month for the pass 2 years.

Anyone knows why the iPhone is $224 and not 199 or $249?

Ocrkiller.

[embguy]

huh? you don't have to buy the data plan, they just really really push it
i signed up for one just yesterday to give it a try. If I don't like it, $100 isn't too too bad.Are you paying $100 for an iPhone? Do you have to sign up a 3 year contract? How much is the plan cost?

[cuto]

anyone having to spend a great deal of time to reach this "cancellation dept"? i'm assuming it's their retentions dept. haha guys stop calling in now!!!so after 3 transfers to the wrong depts, i get a hold of a retentions rep and informed that i was not happy w/ the service from the reps and the continuous problems with bills. anyhow, she fixed up my bills and ensured me that everything will be back to normal. i talked to her about getting the 16GB black iphone and she said under my circumstances she would honour the $299 price that i was once offered before the iphone launch date. basically she would charge me $349 but offer a $5 monthly credit for the course of 10 months. i said, not bad. i'll take it! :) now i'm happy, it's too bad i can't extend that deal to my dad though. d'oh!

[mcg]

Really? I just tell them to transfer me to customer relations. Then I'm in, lol

[nitroblu]

can anyone provide some input please :)?
http://www.redflagdeals.com/forums/showpost.php?p=7264821&postcount=16608

[gman]

so after 3 transfers to the wrong depts, i get a hold of a retentions rep and informed that i was not happy w/ the service from the reps and the continuous problems with bills. anyhow, she fixed up my bills and ensured me that everything will be back to normal. i talked to her about getting the 16GB black iphone and she said under my circumstances she would honour the $299 price that i was once offered before the iphone launch date. basically she would charge me $349 but offer a $5 monthly credit for the course of 10 months. i said, not bad. i'll take it! :) now i'm happy, it's too bad i can't extend that deal to my dad though. d'oh!


Really? I just tell them to transfer me to customer relations. Then I'm in, lol

If you are talking to a machine, 2 words "wireless retentions".
If you are talking to a human (if the machine does not pick that up), 3 words "wireless retentions, please".

I used the above method for about 10 times to reach this department successfully in the past 30 days.

Okay, I kind of lie. In the first 7 times, when I talked to the machine, I used 3 words "cancel my phone". In the past 3 times, I used "wireless retentions" to the machine.

[ww667]

Well just got of the phone with rogers.
Plan i got:
250 day time
unlimited incoming
evenings at 6
25$
fun bundle voice mail caller id texts 11$
30$ data plan and 8g iphone 3G (regular price)
I did need to renew my contract but hey i need a cell.
What makes it unique is unlimited incoming.

What you think is it any good ?
I used to have way worse ;)

[Badman]

Well just got of the phone with rogers.
Plan i got:
250 day time
unlimited incoming
evenings at 6
25$
fun bundle voice mail caller id texts 11$
30$ data plan and 8g iphone 3G (regular price)
I did need to renew my contract but hey i need a cell.
What makes it unique is unlimited incoming.

What you think is it any good ?
I used to have way worse ;)

Don't know how long you been with them or your revenue but I think you should be able to get a $10 credit on the bundle if not the full value. Other than that its a pretty standard retention plan.

[tenen]

After calling retentions a few times in the past week this is the plan that I got and that fits me the most.

- 250 weekday minutes
- unlimited after 8/weekends
- unlimited incoming
- 100 LD minutes
- caller ID
- voicemail
- 125 text messages
- 25 international text messages
- 6 Gb data
- saf
- 911
-------------------------------

$47.45 + taxes ($53.61) + 8 Gb iPhone ($249) - $35 activation fee (waived)

[gman]

After calling retentions a few times in the past week this is the plan that I got and that fits me the most.

- 250 weekday minutes
- unlimited after 8/weekends
- unlimited incoming
- 100 LD minutes
- caller ID
- voicemail
- 125 text messages
- 25 international text messages
- 6 Gb data
- saf
- 911
-------------------------------

$47.45 + taxes ($53.61) + 8 Gb iPhone ($249) - $35 activation fee (waived)

Are you saying before the 6GB data plan, SAF and 911, the rest of your plan is like $10? Wow!

[alonm]

My dad is on a corporate plan through the TDSB with Rogers. he currently has 3 lines on his plan.

This is what I was able to get:

2 16G I phones - $299 each
$35 activation for each new line (waived)
1 st month for both new lines free
first 3 months unlimited calling

Each line gets:

200 minutes
U/L eve/wkd from 6
U/L incoming
U/L Rogers/Fido to Rogers/Fido
100 LD minutes
per 6 second billing
IPHONE Visual Voice Mail pack - includes VVM, CD, 2500 texts ++ (regular $15)
6GB data (regular $30)

Cost $70.45 including tax, SAF, 911 for each line

Thoughts?

The 2 phones will be in by Wed which is when I will finalize this with the rep.

My dad had Rogers cable, internet and 3 wireless phones on his account.

Should I try for anything else or is as good as I think it is?

Alon

[nitroblu]

...
Thoughts?

The 2 phones will be in by Wed which is when I will finalize this with the rep.

My dad had Rogers cable, internet and 3 wireless phones on his account.

Should I try for anything else or is as good as I think it is?

Alon
sound liek a good plan. how did you approach them to give you a retention plan from a corp plan? here my situation:
http://www.redflagdeals.com/forums/showpost.php?p=7264821&postcount=16608

[tenen]

Are you saying before the 6GB data plan, SAF and 911, the rest of your plan is like $10? Wow!

Yes, basically it works out that my voice plan is $10.
Just to mention, I was at the end of my 3 yr. contract.

[alonm]

sound liek a good plan. how did you approach them to give you a retention plan from a corp plan? here my situation:
http://www.redflagdeals.com/forums/s...ostcount=16608

wasn't difficult actually...I just asked for it...

[good1]

So, jumped the bandwagon and here is what I got...
$299 16gb phone, $35 fee waved,
My plan is:
250 anytime
5pm evenings and weekends free
My5 Canada wide
1000 LD
voicemail
CID
Call display
6 GB data plan
All inclusive with taxes and systems fee $59.26

[Kaitlyn]

So, jumped the bandwagon and here is what I got...
$299 16gb phone, $35 fee waved,
My plan is:
250 anytime
5pm evenings and weekends free
My5 Canada wide
1000 LD
voicemail
CID
Call display
6 GB data plan
All inclusive with taxes and systems fee $59.26

What's the breakdown of your plan? (fees+credits)?

[flinstoner]

Called in today, regular customer service line to look in to possibly upgrading to the iPhone. Like the advice in the OP, I was polite, gave her lots of time, and tried to sweet talk her in to giving me some of these awesome discounts that you've all got. She said she couldn't, but she said that she would put me through to the department that could. Great guy on the Retentions line, and got an awesome deal IMO:


16 GB iPhone for $349 (b/c of my $10 rate plan couldn't do it for $299)
Waived admin fee
Add - $15 iPhone Value pack MINUS $10 credit (Visual Voicemail, Call Display, WhoCalled, 2,500 Sent Text Messages )
Add - Unlimited incoming
Add - 6pm evening/weekends (was 8pm before the call)
Already had 250 daytime/R2R
Add block for 3G and data (too expensive for me...)
$10 (original rate plan) + $5 value pack + SAF + Taxes


Wife's line

New Motorolla W730 ($35 admin fee)
250 daytime + R2R (original plan)
Add $11 value pack (Call Display with Name Display, Enhanced Voicemail,
125 Text Messages, WhoCalled, Mobile Backup)
Add Unlimited incoming
Add 6pm evening/weekends (was 8pm)
$18/month (was paying $17) + SAF + Taxes - Better choice bundle


Get the iPhone sometime this week - can't wait!

[Firestorm]

Ok. So I went to a Rogers Wireless and checked my account. They didn't see Unlimited Network Calling under my account. I phoned customer service, they said there were a ton of changes but none were made to my voice plan on the day I talked to retentions.

Now I'm at a loss as to what to do. I'm going to wait for my next bill... Guess I shouldn't open that iPhone once it gets here.

[blizzah]

What do you guys say if you are only a couple months into your contract and want a retention plan? Since you still have 2+ years left, do you just go, hey i want it cheaper?

And I guess it fails even more if you are on a bundle?

[flinstoner]

What do you guys say if you are only a couple months into your contract and want a retention plan? Since you still have 2+ years left, do you just go, hey i want it cheaper?

And I guess it fails even more if you are on a bundle?

I was on a $10 rate plan and just called in the regular line, and started (nicely) asking the girl who answered what she could do for me in the way of discounts, better deal, upgrade to the iPhone, etc. She gave me all the iPhone info, but said she could offer me any discounts or credits, but she would put me through to the right department. Talked to retentions and voila! I was barely 1 year in to a 3 year contract, and did a HUP this past December.... So I think it's luck and being nice to the person on the other end IMO.

[Jin]

Okay, this is what I just got:

$15 (25-10 credit)

250 daytime minutes
Eve + wknd free 6PM
Unlimited income

R2R (free credited)
CID (free credited)
Voicemail (free credited)
Texts (paid for) $4

Total = $19 + SAF + 911 + tax.

So I just got an iPhone and blocked data (I work in an office and and at clients' with WiFi and my house has WiFi).

I did not get the visual voicemail package, should I get that and ask to keep my credits? Is that possible and am I better off sticking to regular voicemail and texts without a data plan?

[Tender]

Called in today, regular customer service line to look in to possibly upgrading to the iPhone. Like the advice in the OP, I was polite, gave her lots of time, and tried to sweet talk her in to giving me some of these awesome discounts that you've all got. She said she couldn't, but she said that she would put me through to the department that could. Great guy on the Retentions line, and got an awesome deal IMO:


16 GB iPhone for $349 (b/c of my $10 rate plan couldn't do it for $299)
Waived admin fee
Add - $15 iPhone Value pack MINUS $10 credit (Visual Voicemail, Call Display, WhoCalled, 2,500 Sent Text Messages )
Add - Unlimited incoming
Add - 6pm evening/weekends (was 8pm before the call)
Already had 250 daytime/R2R
Add block for 3G and data (too expensive for me...)
$10 (original rate plan) + $5 value pack + SAF + Taxes


Wife's line

New Motorolla W730 ($35 admin fee)
250 daytime + R2R (original plan)
Add $11 value pack (Call Display with Name Display, Enhanced Voicemail,
125 Text Messages, WhoCalled, Mobile Backup)
Add Unlimited incoming
Add 6pm evening/weekends (was 8pm)
$18/month (was paying $17) + SAF + Taxes - Better choice bundle


Get the iPhone sometime this week - can't wait!

This is awesome!

[sharee]

There is nothing wrong with expecting a good deal on your rogers cell bill. No matter if you have been with them one year, two or 8 like me. Theres competition out there so deals are to be made. I should hope that I get a good plan with being a faithful paying customer. But I dont get upset with those who get a good deal and they have been with rogers not that long. Who makes the rules on these plans. Not us. Not rogers. It seems really that its every customer for themselves. If I had seen this site long ago I would have tried to get a better deal starting at 6 months when I started with rogers 8 years ago and more than likely have a better plan that I have now!

My next step after a few months is to get pic messaging thrown in. I dont do a lot of that but 50 a month would be nice.

By the way your plan (above me) rocks. I may save this page JUST so I can get my friend to get that one....

[Rageness]

Ok. So I went to a Rogers Wireless and checked my account. They didn't see Unlimited Network Calling under my account. I phoned customer service, they said there were a ton of changes but none were made to my voice plan on the day I talked to retentions.

Now I'm at a loss as to what to do. I'm going to wait for my next bill... Guess I shouldn't open that iPhone once it gets here.

When I got my retention plan, I asked the CSR when it started and he said it starts on the next billing cycle. So you won't be able to see it until the next billing cycle. Mine was Sept. 7. So I'm on the old plan til Sept 7.

[Firestorm]

When I got my retention plan, I asked the CSR when it started and he said it starts on the next billing cycle. So you won't be able to see it until the next billing cycle. Mine was Sept. 7. So I'm on the old plan til Sept 7.My old plan should have had Unlimited Network Calling though. My usage isn't that high, but it's a feature I want to keep as half my friends are on Rogers/Fido and an increase in minute usage would be offset by that. I don't even see what kind of $25 plan exists where there's 100 weekday and 1000 evening minutes with no bonus.

[cuto]

Really? I just tell them to transfer me to customer relations. Then I'm in, lol


If you are talking to a machine, 2 words "wireless retentions".
If you are talking to a human (if the machine does not pick that up), 3 words "wireless retentions, please".

I used the above method for about 10 times to reach this department successfully in the past 30 days.

Okay, I kind of lie. In the first 7 times, when I talked to the machine, I used 3 words "cancel my phone". In the past 3 times, I used "wireless retentions" to the machine.haha yeah, normally i'd get to them easily. just this time was some weird fluke. :p

do u think i could keep my $5 monthly credit on-going instead of it dying off 10 months later? i could possibly play dumb and say it was part of the negotiated deal?!

[monkey_wrench61]

Called in today, regular customer service line to look in to possibly upgrading to the iPhone. Like the advice in the OP, I was polite, gave her lots of time, and tried to sweet talk her in to giving me some of these awesome discounts that you've all got. She said she couldn't, but she said that she would put me through to the department that could. Great guy on the Retentions line, and got an awesome deal IMO:


16 GB iPhone for $349 (b/c of my $10 rate plan couldn't do it for $299)
Waived admin fee
Add - $15 iPhone Value pack MINUS $10 credit (Visual Voicemail, Call Display, WhoCalled, 2,500 Sent Text Messages )
Add - Unlimited incoming
Add - 6pm evening/weekends (was 8pm before the call)
Already had 250 daytime/R2R
Add block for 3G and data (too expensive for me...)
$10 (original rate plan) + $5 value pack + SAF + Taxes


Wife's line

New Motorolla W730 ($35 admin fee)
250 daytime + R2R (original plan)
Add $11 value pack (Call Display with Name Display, Enhanced Voicemail,
125 Text Messages, WhoCalled, Mobile Backup)
Add Unlimited incoming
Add 6pm evening/weekends (was 8pm)
$18/month (was paying $17) + SAF + Taxes - Better choice bundle


Get the iPhone sometime this week - can't wait!


I've noticed a few people have mentioned blocking data on their iphone. I was under the impression that it was mandatory to select a data plan when buying the iphone. Is there a charge to block it?

Thanks

[stpdls]

I was on a $10 rate plan and just called in the regular line, and started (nicely) asking the girl who answered what she could do for me in the way of discounts, better deal, upgrade to the iPhone, etc. She gave me all the iPhone info, but said she could offer me any discounts or credits, but she would put me through to the right department. Talked to retentions and voila! I was barely 1 year in to a 3 year contract, and did a HUP this past December.... So I think it's luck and being nice to the person on the other end IMO.


Did you resign for three years for the retention plan or just for the remaining of the contract?

[embguy]

I've noticed a few people have mentioned blocking data on their iphone. I was under the impression that it was mandatory to select a data plan when buying the iphone. Is there a charge to block it?

ThanksThere is no charge to block the access to the internet. Just call them.

[awolxx]

Here's what I ended up taking:

Line1:
250 anytime
e/w from 6
unlimted incoming & R2R
$11 value pack
for $26 + SAF + 911+ Tax

Line 2:
Same as above with an additional $10 credit for 36 months($16)

got 2 iphones 1 for $224 second for 249 + 35 (received $40 credit from bill to cover this)

Cable:
3mnths free
20% off monthly bill
free HD PVR for 2 yrs
free SD box 1 yr
no contract

my 15% bundling discount applies to the above.

took me 6 calls to get the right person (friday evening at 8:55)

[anton204]

Thanks everyone for such informative insights regarding the devil in rogers we are dealing with :cheesygri

I was able to negotiate a new 16 GB Black Iphone from Rogers at 299. After an hour of chatting, they did waive the $50 and $35 admin fee

I was curious re: the 3 year contract i have gotten myself into. The Retention lady mentioned that I could return the iphone within 30 days to the store. DOes that mean i can get out of a contract if that condition is met? If so, have any of you been able to negotiate on the voice plan in the first 30 days when there is a possibility of us voiding the contract?Any insight will be appreciated

I was wondering this very same question

[ruhroh]

Update on my headbashing:

MY PLAN DIDN'T CHANGE!

I wasn't authorized to make changes to the plan (my dad's the account holder for easy payments), even though the customer rep said everything was okay and done. It also wasn't 42.31, it was 42.45 before taxes, meaning I would have had to pay $45 per plan (too much by a smidge). The first rep distinctly said 42.31 was the price, after I asked him if that price included taxes and everything. I wrote everything down, so there's no way I was mistaken. Said $25 for the plan, plus $10 for unlimited text messaging, plus SAF and taxes = 42.31. I did the calculation right now and the first guy was wrong, but he misinformed me so it's still his fault.

Also apparently the customer rep who helped me on Saturday wrote down my Bell offer as $45 a month when it was $25 before SAP and taxes. HMMM.

And, there is no Student Plan promotion right now (thanks for telling me though Firestorm). But now I have more information and possibly more leverage in getting a good deal with browsing since the first person messed up pretty bad in terms of giving me a quote and writing down what I was offered by Bell. He also told me everything was set up for the new plan, when it wasn't. I have to have my dad call Rogers and give me authorization first. Lol.

Hopefully this gives me good deals on a Nokia N95 and browsing :D

[titaniumone]

I've had a contract for the last 3 years which is ending September 12. I called up today, said 'cancel my phone', and then told the person I was speaking to that I wanted to give my 30 day notice to cancel. She asked why, and I explained that I could get much more for less money on Telus (which is true).

After talking to her for a while I told her I wanted some text messaging, voicemail, call display, early evenings, and some amount of data so I could check my email / use AGPS / etc.

The best she was willing to do was:
250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data
$76 (including SAF, 911, taxes)

This seems like a pretty lousy deal considering I'm paying $53 (after SAF/911/tax) right now for 250 minutes+voicemail+call display+125 texts. Basically an additional $23 for early evenings and data.

Any suggestions here? I want to have enough data to check email and use AGPS without worrying about going over, and I do want VM/CD/texts as well as early evenings, but >$75/mo is just ridiculous.

[SuckaB]

Called in today, regular customer service line to look in to possibly upgrading to the iPhone. Like the advice in the OP, I was polite, gave her lots of time, and tried to sweet talk her in to giving me some of these awesome discounts that you've all got. She said she couldn't, but she said that she would put me through to the department that could. Great guy on the Retentions line, and got an awesome deal IMO:


16 GB iPhone for $349 (b/c of my $10 rate plan couldn't do it for $299)
Waived admin fee
Add - $15 iPhone Value pack MINUS $10 credit (Visual Voicemail, Call Display, WhoCalled, 2,500 Sent Text Messages )
Add - Unlimited incoming
Add - 6pm evening/weekends (was 8pm before the call)
Already had 250 daytime/R2R
Add block for 3G and data (too expensive for me...)
$10 (original rate plan) + $5 value pack + SAF + Taxes


Wife's line

New Motorolla W730 ($35 admin fee)
250 daytime + R2R (original plan)
Add $11 value pack (Call Display with Name Display, Enhanced Voicemail,
125 Text Messages, WhoCalled, Mobile Backup)
Add Unlimited incoming
Add 6pm evening/weekends (was 8pm)
$18/month (was paying $17) + SAF + Taxes - Better choice bundle


Get the iPhone sometime this week - can't wait!

does that mean it's $18 / month AFTER the $11 value pack? or does it work out to be $29?

[dealtaker]

I've had a contract for the last 3 years which is ending September 12. I called up today, said 'cancel my phone', and then told the person I was speaking to that I wanted to give my 30 day notice to cancel. She asked why, and I explained that I could get much more for less money on Telus (which is true).

After talking to her for a while I told her I wanted some text messaging, voicemail, call display, early evenings, and some amount of data so I could check my email / use AGPS / etc.

The best she was willing to do was:
250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data
$76 (including SAF, 911, taxes)

This seems like a pretty lousy deal considering I'm paying $53 (after SAF/911/tax) right now for 250 minutes+voicemail+call display+125 texts. Basically an additional $23 for early evenings and data.

Any suggestions here? I want to have enough data to check email and use AGPS without worrying about going over, and I do want VM/CD/texts as well as early evenings, but >$75/mo is just ridiculous.

Did she actually transfer you when you said "cancel my phone"? It sounds like you were still talking to a regular service rep.

[redprimary]

After my first call with Rogers.

Old plan
100/1000 Eve/Weekend Plan 30.00
5PM Early Eve. Calling Option 9.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $59.50
GST (#86239 5381) 2.98
PST 4.17
Total for Wireless: $66.65

New plan
100/1000 Eve/Weekend Plan 25.00
6PM Early Eve. Calling Option 7.00
Communicate Value package 9.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $59.50
GST (#86239 5381) 2.98
PST 4.17
Total for Wireless: $57.65

rfd keyword search: redprimary

[ericchops]

After my first call with Rogers.

Old plan
100/1000 Eve/Weekend Plan 30.00
5PM Early Eve. Calling Option 9.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $59.50
GST (#86239 5381) 2.98
PST 4.17
Total for Wireless: $66.65

New plan
100/1000 Eve/Weekend Plan 25.00
6PM Early Eve. Calling Option 7.00
Communicate Value package 9.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $59.50
GST (#86239 5381) 2.98
PST 4.17
Total for Wireless: $57.65

rfd keyword search: redprimary


rfd keyword search: ********

[Traian2003]

After my first call with Rogers.

Old plan
100/1000 Eve/Weekend Plan 30.00
5PM Early Eve. Calling Option 9.00
Communicate Value package 11.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $59.50
GST (#86239 5381) 2.98
PST 4.17
Total for Wireless: $66.65

New plan
100/1000 Eve/Weekend Plan 25.00
6PM Early Eve. Calling Option 7.00
Communicate Value package 9.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $59.50
GST (#86239 5381) 2.98
PST 4.17
Total for Wireless: $57.65

rfd keyword search: redprimary

That's a terrible plan... you really couldn't do any better? :confused:

[redprimary]

rfd keyword search: ********

Hehe.. trust me, I know. Its way more than I should be paying.

[redprimary]

grrr.. she wouldn't budge. Told her I want to talk to retentions.




Hehe.. trust me, I know. Its way more than I should be paying.

[titaniumone]

Did she actually transfer you when you said "cancel my phone"? It sounds like you were still talking to a regular service rep.

I'm not sure. I dialed, and at the automated menu said "Cancel my phone", and then I was speaking to a person. I'm not sure if I was talking to CS or retention.

How do I make sure I get retention but without making it obvious ie dialing them directly?

[redprimary]

New package after talking to retentions


250/1000 Eve/Weekend Plan
6PM Early Eve. Calling Option
Communicate Value package
911 Emergency Svc Access Fee
System Access Fee
Total before taxes: $42.45

Next step: getting the iphone somehow! Grr.. I hate Rogers

[redprimary]

New package after talking to retentions


250/1000 Eve/Weekend Plan
6PM Early Eve. Calling Option
Communicate Value package
911 Emergency Svc Access Fee
System Access Fee
Total before taxes: $42.45

Next step: getting the iphone somehow! Grr.. I hate Rogers

OK, I am clearly terrible at this. Anyone in Vancouver that is willing to call on my behalf, I will pay you $50 if you can get me a smoking deal for a new plan and the iphone. We would need to meet in person and have a 3 way conversation. :) msn me at mayur at redprimary dot com.

[Maelstrom]

New package after talking to retentions


250/1000 Eve/Weekend Plan
6PM Early Eve. Calling Option
Communicate Value package
911 Emergency Svc Access Fee
System Access Fee
Total before taxes: $42.45

Next step: getting the iphone somehow! Grr.. I hate Rogers

That's still a pretty bad plan.
What do you get in the communicate value package?

[frankae]

I got my iPhone, plan only gets into effect September 2nd, but here's what I was able to get. Not as good as others I have seen, but I guess it's still pretty decent, well wtv, u guys be the judge.

250 Any Time Mins
Unlimited 6pm and weekend
Free rogers2rogers
Visual Voicemail
Caller ID
2500 Sent Txts
6GB Data plan

$25.00 + $30.00 + $6.95 + $.99 - $10.00 credit= $52.94 + taxes = ~$59.82

which is under $60 which was my original goal. To able to go on AIM and MSN and browse at high speeds throughout montreal is well worth $2 a day, and I find it a pretty decent voice plan as well.

[berriez]

.......

[Kaitlyn]

I got my iPhone, plan only gets into effect September 2nd, but here's what I was able to get. Not as good as others I have seen, but I guess it's still pretty decent, well wtv, u guys be the judge.

250 Any Time Mins
Unlimited 6pm and weekend
Free rogers2rogers
Visual Voicemail
Caller ID
2500 Sent Txts
6GB Data plan

$25.00 + $30.00 + $6.95 + $.99 - $10.00 credit= $52.94 + taxes = ~$59.82

which is under $60 which was my original goal. To able to go on AIM and MSN and browse at high speeds throughout montreal is well worth $2 a day, and I find it a pretty decent voice plan as well.

Where's the $15 charge for the iPhone pack or the charge for at least visual voicemail?

[flinstoner]

This is awesome!

I agree! :D



does that mean it's $18 / month AFTER the $11 value pack? or does it work out to be $29?

Total price is $18 AFTER the $11 value pack but BEFORE Taxes + SAF.



I've noticed a few people have mentioned blocking data on their iphone. I was under the impression that it was mandatory to select a data plan when buying the iphone. Is there a charge to block it?

Not mandatory and no charge to block it - you just ask. Plus the bonus is the Wifi can still work, so you can still (kinda) use it to surf the web, etc - as long as you're close to a Wifi hotspot. Also, from what I've read on other forums, apparently you can still download apps through the App Store through the wifi - I thought you needed the data plan, but I guess not.

One question - anyone know if firmware updates, etc. will be available to download via wifi or only through the data connection via Rogers?

[Mardos]

My gf just got a Blackberry Curve with Rogers at the source for $0
Her plan is $45 voice and data plan.
$45 4MB (BIS) only)
150 Weekday Minutes
Unlimited Evenings & Week-ends (9PM-7AM)
Unlimited Incoming Minutes
Also she added the $10 2500 txt messaging plan.
Is there anyway she can get a better deal or how long can she wait to call retentions to see if she can get a better deal.
cause after 9 is to long and no caller id nothing.
Also is 4mb enough for msn messenger on her curve for a month or what ?
I was looking to get her the 300mb data

I want to get her my plan

250/Unlimited Eve/Wkds Plan - $20.00

* 5PM Early Eve. Calling Option
* 50 Minute Bonus
* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.

Additional Services

* 1000 Picture or Video Msgs.
* 2500 Sent/Unl. Received Txt
* Call Forward/Trans.Pay Per Use
* Detailed Billing

Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)

* Digital Call Display Credit - To be removed on 25/03/2011
* Monthly Plan Credit - To be removed on 25/03/2011
* Better Choice Bundles 15% Disc
* Rogers to Rogers 3Yr Bonus - To be removed on 25/03/2011

My Current Wireless Essentials

$15 Communicate Value Pack All
5PM Early Eve. Calling Option All
Rogers to Rogers Calling All
Unlimited Incoming Calls Opt. All

[yiujun]

I've called twice to Rogers and they positively REFUSE to make the offer any better. They keep saying it's the best they can do. The sad thing is, the offer is pretty bad:

250 minutes
R2R
Unltd Evenings and Weekends starting @ 6pm
$11 communication pkg -CID, VM, 125 Texts
LD 100 minutes

38 dollars everything in.

Is this because I still have a year left on my plan? :confused:
Or is it because this thread has encouraged everyone and their grandma to call in to complain about their plans?

[frankae]

Where's the $15 charge for the iPhone pack or the charge for at least visual voicemail?

My mistake :p, i haven't gotten my first bill yet that's why, im' just tryin to remember what the csr quoted:

So here it is

250 Any Time Mins
Unlimited 6pm and weekend
Free rogers2rogers
Visual Voicemail
Caller ID
2500 Sent Txts
6GB Data plan


$25.00 + $15.00 + $30.00 + $6.95 + $.99 - $20 credit ($15+5)= $57.94 + taxes = ~$65.47.

awwwww, lol whatever, still worth the $2.18 a day.

[Shop-a-holic]

Got iPhone 8GB (HUP) and here's the updated plan:

250 weekday minutes ($20)
unlimited evenings and weekends starting at 6pm (credited)
unlimited incoming local calls (credited)
R2R (credited)
100 Canadian long distance minutes (credited)
$15 iphone value pack (credited)
6GB data plan ($30)

$20 + $30 + fees + taxes = $65 (approx.)

[Firestorm]

I called back and they said my next bill should have Unlimited Network Calling added back. The woman on the phone was extremely polite and nice again. I did have to wait 15 minutes, but the service was very good. Hopefully won't have to call back and waste more of their time.

[berriez]

Can somebody please help? (page before this)

[Firestorm]

Can somebody please help? (page before this)Each line pays the $6.95 SAF. Not sure about how you'd go about getting credits on a shared account.

[berriez]

thanks, but i need some more help.
edited;
right now i have
200 minutes
unlimted local after 6pm
3 way calling
and call waiting never use this or above
for 17.50 and SAF
We opened the phones on febuary 20th 2008. I want to add some texts to my plan and maybe caller ID with no extra cost.. so what's the process in getting that (ex. 1) say cancel my phone... ect.)?

[redprimary]

Where's the $15 charge for the iPhone pack or the charge for at least visual voicemail?

Good point. Yeesh, thats a great deal. $60 for everything in! I wish I could do that!

[Rageness]

Be careful to check that what you get quoted is what you actually get.

Got my phone in the mail for hardware upgrade. It was supposed to be for $0, but the letter said $39 would be charged for the phone and $35 activation fee.

I called them and they reversed the $39 charge and I got some sort of # to quote if the activation fee occurs on the next bill. They will reverse the charge if this shows on the bill.

[redprimary]

So I have decided to outsource the negotation of my iphone deal. I don't have the time, skill, or patience with this. :)

Make an easy $50 if you know how to deal with Roger's or have an inside connection. See here for all the info: http://www.redflagdeals.com/forums/showthread.php?t=625329

[brownman87]

i called up rogers when I noticed that a credit was missing, but halfway thru the call(i thought to myself what i was getting was already a great plan, I know I cudve fought tooth/nail to get the additional 5 bucks credit but w.e)

so anyway i settled for this(which is a 9 dollar increase from my 12 dollar plan)
21+SAF+911+taxes
250 anytime mins
free from 6
incoming
rogers 2 rogers
11 dollar value pack(cid, vm, who called, 125 text)

i know, it looks bad compared to my old
12 bucks +SAF+911+taxes
200 anytime mins
free from 6
incoming
r2r
cid


you might ask me why I didnt fight for it, the reason being, it wasnt worth it.

1) there is a huge probability that it will get audited and all my credit will be taken back. (did you know by law, rogers can take it back, even if you take rogers to court. the court will see that you are getting something exceptional compared to others with the same tenure as you, and they will call it as typo error)
2)for 9 dollars extra, i find value in the vm and 125 text and who called.
3) i felt guilty for being so cheap, i felt guilty as relatively new customer (couple of months) getting a 12 dollar ...while customers of many years were getting worse deals than me

anyway im happy with what i have now, im gonna throw in the towel for the next three years, i dont see my self bargaining with rogers if this plan is grandfathered all the way till im 100 :D

ill still b on this forum helpin out newbies, give me a shout if you guys need any help i prefer if you ask on the forum that way everyone can read it, but if yours is a "special case, which you dont want rogers reading", send me a pm.

good luck guys.

i must b the first person in the history of this forum to call up to give up my credits lol

[konfusion666]

Planning on calling Rogers Wireless this week to finally get my plan switched to a good retention plan. Don't know why I waited this long, but anyways...

my current plan:
$25
250 minutes daytime
Unlimit. eve/wkend - 8pm start time
NO caller ID included, NO voicemail included, NO saf included.

My Bill: $25 + $6 SAF + $11 pack (call display, V/M) = $42 + tax

This was supposedly a corporate discount plan obtained in late 2005, by taking my paystub to a Rogers Wireless shop. They forced a 3-year contract on me.

Anyways... I'm really only thinking about this now since my 3-year contract is ending in October or so.
What I want: Basically a really good plan which saves me money plus a new phone (it's time to get rid of my RAZR)! Not interested in the iphone. maybe interested in a data plan if I end up going for a BlackBerry. But I don't know much about the current batch of GSM phones. Any suggestions on what I should try asking for?

[fhofho]

Does anyone know what will happen after 3yr (contract over)? Will the retention plan carry on with no contract or do I have to renew another 2/3 year in order to keep the monthly credits?

[Sampson69]

I just finished a 1year term with rogers and this was my old plan.

150 Daytime + 50 bonus minutes
Unlimited after 6pm and weekends
$37+Charges+Tax=$50.57
Pretty crappy!

I just got off the phone with them (i haven't signed a new contract yet) and here is what they offered.

200 Daytime
Unlimited after 6pm and weekends
Call display/125 Text/Voice Mail
If i sign a 1 year contract - $31+Changes+Tax= $43.84
If i sign a 2 year contract - $26+Charges+Tax= $38.13

The lady i spoke to said if i sign the 2 or 3 year i can get a phone upgrade. Im pretty happy!

[shopper-X]

Does anyone know what will happen after 3yr (contract over)? Will the retention plan carry on with no contract or do I have to renew another 2/3 year in order to keep the monthly credits?



The base plan will stay the same and will not have an expiry date, but the credits will. So, get a Sales Central printout (in-store) or login to your account online and look at when the Credits will expire.

[the_cure]

I was about to cancel my rogers because it was getting too expensive but retention guy made me a good offer because I wanted a 16gb Iphone, should I accept?

$25
250 Daytime Minutes
6pm Unlimited E/W
Free R2R
CID + Voicemail

$30 - $10 monthly credit until account expires = $20
6GB Data

Plan = $25 + $20 + SAF + 911 + Tax = 59.27

Still seems a bit expensive because I wanted a plan for around $50 but this is the best they could do. I will be paying $349 if I want the phone as well. Thoughts? P.S. Much commendations to the guy at retention, finally, someone with humanity.

[Sonoma]

I called Rogers to sign up for a wireless plan (currently with Bell Mobility).
Since I have cable and internet with Rogers I was able to get the following deal (that's posted here many times):
-250 daytime minutes
-ul evening weekends @6 pm.
-ul incoming
-R2R
-Communications value package (call display/voicemail/ 125 outgoing text mesages/ulincoming text)
-Sytem Access fee +911 fee
= 28.45 +tax for a total of $31.86.
I ordered a Blackberry Pearl phone,

I hadn't received the phone yet, so I called today to find out the shipping status.
I was told that the phone was not shipped and the order was cancelled.
They said we can re-create the order, but when I tell them about my plan they say there's no way that can offer that to me.

How can they do this, one person offer a plan and another person say they won't honour it. Are the sales calls recorded? If so, can I hold them to the sales call where I was offered the deal?

Part of me doesn't want to go with Rogers after this crappy experience. Even Bell never gave me a run around like that.

[NerV]

So I have decided to outsource the negotation of my iphone deal. I don't have the time, skill, or patience with this. :)

Make an easy $50 if you know how to deal with Roger's or have an inside connection. See here for all the info: http://www.redflagdeals.com/forums/showthread.php?t=625329

Can't access this URL. Seems like someone's message inbox.

[zweinstein]

Can't access this URL. Seems like someone's message inbox.

I can't access it either. It probably is someone's PM inbox.

[nitroblu]

I can't access it either. It probably is someone's PM inbox.
no it's not. it was probably removed from RFD by admins b/c it involved pulling a scam/doing something illegal-like

[flinstoner]

I called Rogers to sign up for a wireless plan (currently with Bell Mobility).
Since I have cable and internet with Rogers I was able to get the following deal (that's posted here many times):
-250 daytime minutes
-ul evening weekends @6 pm.
-ul incoming
-R2R
-Communications value package (call display/voicemail/ 125 outgoing text mesages/ulincoming text)
-Sytem Access fee +911 fee
= 28.45 +tax for a total of $31.86.
I ordered a Blackberry Pearl phone,

I hadn't received the phone yet, so I called today to find out the shipping status.
I was told that the phone was not shipped and the order was cancelled.
They said we can re-create the order, but when I tell them about my plan they say there's no way that can offer that to me.

How can they do this, one person offer a plan and another person say they won't honour it. Are the sales calls recorded? If so, can I hold them to the sales call where I was offered the deal?

Part of me doesn't want to go with Rogers after this crappy experience. Even Bell never gave me a run around like that.

Go the "can I speak to your supervisor" route and ultimately you'll speak to retentions and/or a manager. See how you can make out there - if all else fails ask them for the contact information for the office of the president (you'll probably have to write them a letter - they don't usually take e-mails). That's if you still want to switch after all this. When you make it to the office of the President, they'll make sure to have the deal honored (I'd ask for more at that point - just for the trouble). That's my 2 cents.

[titaniumone]

Well, I called again and I got this. This time I was definitely speaking to customer relations.

250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data

$47.90/month, including taxes/saf/911. It isn't the best I've seen in here but I think it's pretty decent, and I feel better about what I'm getting now.

Thanks for the tips everyone.

[berriez]

When you call how does the conversation go? Something like this?:

Customer: I'd like to cancel my phone
Rep: Why?
Customer: I don't think my plan is offering enough for the money
..
is that what you say? Help please :S
oh and what are "credits" that they offer you

[GoogleFish]

Well, I called again and I got this. This time I was definitely speaking to customer relations.

250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data

$47.90/month, including taxes/saf/911. It isn't the best I've seen in here but I think it's pretty decent, and I feel better about what I'm getting now.

Thanks for the tips everyone.

Wow, that's an awesome plan. Are you kidding about not the best? $48 all in, including a $30 data plan? $30 data plus SAF, + 911 + taxes is over $42 !!! That voice plan is almost free!!

[nitroblu]

Has anyone with a CORPORATE plan been able to successfully get a retentions plan? I've already tried, and am getting nowhere with retentions.

Please PM me with what you said, and the plan you had and then received from retentions, if you don't feel comfortable with posting on the forums (because of all those lurking Rogers employees hahaha)

[imajin]

anyone have any experience getting a new retention plan while still having a year and a half left in the contract?

[armaan]

The base plan will stay the same and will not have an expiry date, but the credits will. So, get a Sales Central printout (in-store) or login to your account online and look at when the Credits will expire.

How can i view the credits online?

How can i redeem the credit?

My contract is expiring on Nov, what;s the best time to ask for retention?

[tmleafs26]

When you call how does the conversation go? Something like this?:

Customer: I'd like to cancel my phone
Rep: Why?
Customer: I don't think my plan is offering enough for the money
..
is that what you say? Help please :S
oh and what are "credits" that they offer you

So after 1,114 pages of Rogers Retentions, you're seriously asking this question? Wow. Did you even bother to read the 1st page or a few pages after that? Try it, it's amazing what you'll find.

[Badman]

Wow, that's an awesome plan. Are you kidding about not the best? $48 all in, including a $30 data plan? $30 data plus SAF, + 911 + taxes is over $42 !!! That voice plan is almost free!!

I know, that would be my dream plan. Even if its $50 and they take away the voicemail I would have been happy.

[tigershot]

Didn't you get unlimited incoming?

This is what I got:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan
• SAF + 911

My monthly bill will be $52 including tax.



Well, I called again and I got this. This time I was definitely speaking to customer relations.

250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data

$47.90/month, including taxes/saf/911. It isn't the best I've seen in here but I think it's pretty decent, and I feel better about what I'm getting now.

Thanks for the tips everyone.

[xeodragon]

Well, I called again and I got this. This time I was definitely speaking to customer relations.

250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data

$47.90/month, including taxes/saf/911. It isn't the best I've seen in here but I think it's pretty decent, and I feel better about what I'm getting now.

Thanks for the tips everyone.

Don't joke yourself or us, that's a great plan, not a "decent" one.

[tenen]

Well, I called again and I got this. This time I was definitely speaking to customer relations.

250 minutes
unlimited after 6pm/weekends
voicemail
call display
125 sent txts
6gb data

$47.90/month, including taxes/saf/911. It isn't the best I've seen in here but I think it's pretty decent, and I feel better about what I'm getting now.

Thanks for the tips everyone.

This is just proof that everyone can get a decent iPhone plan for around $50.

- 250 weekday minutes
- unlimited after 8/weekends
- unlimited incoming
- 100 LD minutes
- caller ID
- voicemail
- 125 text messages
- 25 international text messages
- 6 Gb data
- saf
- 911
-------------------------------

$47.45 + taxes ($53.61) + 8 Gb iPhone ($249) - $35 activation fee (waived)

[MasZakrY]

Has any NEW Rogers customer here been able to get the iPhone with a voice plan under $35 and not have to pay the $50 penalty?

[berriez]

So after 1,114 pages of Rogers Retentions, you're seriously asking this question? Wow. Did you even bother to read the 1st page or a few pages after that? Try it, it's amazing what you'll find.

that was a bit rude. I did read the pages i read around 25 in total actually. I just don't want to make a mistake and want to be as clear as possible. You didn't have to make an uneccessary comment. I just wanted to know how a basic conversation would go. I'm on a EPP plan so I don't know if I could even get very far..

[shopper-X]

How can i view the credits online?

How can i redeem the credit?

My contract is expiring on Nov, what;s the best time to ask for retention?

1. Go to www.rogers.com
2. Click "My Rogers"
3. Either "Sign in" or "Register Now"
http://i33.tinypic.com/euet7c.png

4. Click "Manage my wireless service" at the left-side bottom of the page.
http://i38.tinypic.com/4jkdw8.png

In there you will see a bunch of Monthly Credits with expiry dates.

[digital99]

So I had called in three times already and asked for an iphone plan, mentioned all kinds of offer from other competitors, said the max I could pay would be $60 but they wouldn't budge, the best they could do for me was $72 after tax and everything (including the regular 250mins retention voice plan).

So I went ahead and tell the rep to cancel, she went away for 10 secs, came back and actually canceled it, can I still call back and negotiate? What should I tell them now? Is $60 too much to ask? Some people were able to get it for under $60 and now I'm even seeing some at $50. My 3 years contract is at the end of its life and is expiring early next month, plus I have never done any HUP throughout my 3 years, why is it so difficult? I need to know the magic words that you all have been using.

[samsonite]

Okay. Can you guys tell me if this is at all possible.
My cousin just got an 16 gb iphone from rogers. He told me that before the iphone was available, he called rogers and told them that he was interested and asked for other info. He said that he got a call from a rep a few days ago who offered him an iphone for $350 and he didn't need to sign a contract. So now he's paying only $30 for his plan and on top of that, he's not on a contract.
Is he playing, or is this possible?

[berriez]

OK so i called and didnt ask for much
here what i had before
200 minutes
unlimted local 6pm
+7$ caller id
and that was basically it for 17.50+SAF+$7 caller id+tax=35.53
---
now its
200 minutes
unlimited local 6pm
$6 125 texts $5 credit
free caller id
17.50+6.95+6.00-5.00[credit]+tax=28.54
I accepted is bad? If it is bad is it too late to call again?

[redprimary]

I was about to cancel my rogers because it was getting too expensive but retention guy made me a good offer because I wanted a 16gb Iphone, should I accept?

$25
250 Daytime Minutes
6pm Unlimited E/W
Free R2R
CID + Voicemail

$30 - $10 monthly credit until account expires = $20
6GB Data

Plan = $25 + $20 + SAF + 911 + Tax = 59.27

Still seems a bit expensive because I wanted a plan for around $50 but this is the best they could do. I will be paying $349 if I want the phone as well. Thoughts? P.S. Much commendations to the guy at retention, finally, someone with humanity.

I think thats a pretty good deal. 60 all in for an iphone.

[hondas3000]

Okay. Can you guys tell me if this is at all possible.
My cousin just got an 16 gb iphone from rogers. He told me that before the iphone was available, he called rogers and told them that he was interested and asked for other info. He said that he got a call from a rep a few days ago who offered him an iphone for $350 and he didn't need to sign a contract. So now he's paying only $30 for his plan and on top of that, he's not on a contract.
Is he playing, or is this possible?

that is impossible, $350 is a contract price, even with 1st gen Iphone 16gb no contract is already $499. There is an explanation is that he is on contract but they forgot to tell him that and he forgot to ask since he so excited about the price.

[hondas3000]

So I had called in three times already and asked for an iphone plan, mentioned all kinds of offer from other competitors, said the max I could pay would be $60 but they wouldn't budge, the best they could do for me was $72 after tax and everything (including the regular 250mins retention voice plan).

So I went ahead and tell the rep to cancel, she went away for 10 secs, came back and actually canceled it, can I still call back and negotiate? What should I tell them now? Is $60 too much to ask? Some people were able to get it for under $60 and now I'm even seeing some at $50. My 3 years contract is at the end of its life and is expiring early next month, plus I have never done any HUP throughout my 3 years, why is it so difficult? I need to know the magic words that you all have been using.

you are forgetting something, most people here getting that deal because they have different tiers and when they call they pretend they don't know anything, just tell them what you want not telling them what other people got. Beside everything cost money so even minor add on option adds up, like unlimited incoming cost $7 and call forwarding cost $3 and early 5pm cost like another $5 so most people they don't get all these, so just get what you need can tell them what you don't need then the price can be different. For now just call back and said you change your mind and would like to continue with the service and then call back again when your contract is over, I am sure they will get you better deal.

[bigkyle]

I thought my $70 all included plan was a good price
I have
250 minutes
Free Evenings at 6pm-8am
Free Weekends
$25
Caller ID ($7 credited)
Free R2R ($5 credited)
Unlimited Incoming ($10 credited)
2500 texts ($10 credited)
$30 6gb data plan
$55 plus $6.95 plus $.50 plus tax= $70
:(

[open6l]

here is what I managed to get from Rogers.. probably could have done better but I'm not complaining too much at this point...

250 min
unlimited weekends after 6pm (early evenings)
$25/mo + service fee + 911 + tax = $36.67

Bonus Features
CID
Enhanced VMail
125 Text
$11/mo with an $11/mo credit for 3yrs

got a $50 discount towards the 8gb phone (making it $199 instead of $249) and a $25 credit towards the $35 activation fee. They tried to get me to pay the credits saying my price plan wasn't $35/mo but the initial customer relation person had promised me the credits so after a bit of talking they gave me the credits but saying they don't typically do it... I'll add the $30/mo 6gb data plan over the next few days.

[Firestorm]

Before Calling:
- Know exactly what your plan is
- Know what the competition is offering
- Figure out what needs to be changed on your plan to suit your needs
- Know what you're willing to sign a 3 year contract for, what phone you want

During the call:
- BE POLITE JEBUS. I work retail. I've worked as a rep at a Rogers store. Customers being unreasonable are horrible and I definitely treat them differently than customers who are polite and friendly (who I'd go the extra mile for). I'm assuming it's the same with these reps
- When I called I've stated that I was happy with the service but wanted to cancel purely due to price (which is true, I like Rogers but I do not like their prices)
- Tell them what the competition is offering that you want, which parts of your plan you like, and what can be tweaked (so what can be creditted really) so that you are happy with your price plan
- Just say you'll think about it and hang up if the rep does not seem to want to budge

I've had best results around 1PM - 2PM Eastern on weekdays. I figure that's the time the most experienced retentions reps would be on as that's regular work hours in both Pacific and Eastern time zones and isn't during lunch.

Of course, with those points in mind, remember that I never really went for any "retention plans". I just wanted features that the competition was charging less for or just wanted credits as I found Caller ID to be essential, but couldn't really afford paying more at the time. I didn't try to completely change around my plan.

[brownman87]

Before Calling:
I work retail. I've worked as a rep at a Rogers store. Customers being unreasonable are horrible and I definitely treat them differently than customers who are polite and friendly (who I'd go the extra mile for). I'm assuming it's the same with these reps


you stole the words from my mouth, well said

[anton204]

So I got my iphone.

WOW those are amazing plans for those who have data & voice for $65 or less after taxes.

I reconfirmed my plan with a rogers csr and this is what I have on mine.

$10
Mega Promotion Plan
- 250 Daytime
- Unlimited evenings/weekends
- Unlimited network calling (whats the difference with R2R?)
- Partial Detail Billing

$7 (which is credited)
- Early Evenings @ 6pm (was supposed to be part of the mega promotion plan but they made a mistake)

$11
Value Pack
- 125 txts
- Enhanced Voicemail
- Who Called
- Call display with name display
- Mobile Backup

So thats 10+7-7+11+SAF+911 = $31.84/monthly

I was looking at my discount and it does not have an expiry dates (is it supposed to?) Well I only have one credit and its early evenings.

Also How do I find out what Tier I am and what do these tiers mean?

And finally, which is a better deal?
The $15 iphone 3G value pack or the visual vm value pack. Only difference is one has the call-forwarding the other has visual voicemail (do i need 3g for that one).

[swifferman]

Can you do this retentions stuff on corporate plans?

I want to get the iphone but am not entirely sure if I am even eligible to upgrade.

Currently on an alright plan

$20
200 mins
evening weekend 8pm
rogers 2 rogers

plus $11 for voice mail caller display text messaging

able to get me a $5 discount per month making the plan $15

plus the $199 iphone with data plan

Said unable to do any better due to corporate plan restrictions.

[rupture]

Can you do this retentions stuff on corporate plans?...


No, you'll have to get a retention plan.

[lobo]

Just tried calling in and it was pretty much useless. I wanted the N95 but they said that it was out of stock and therefore they couldn't process any new order or plan for me. The CSR mentioned the 6GB plan as well but that I would have to up my existing $25/month voice plan to $30 in order to qualify to get it. I did find out that my existing 3 year contract is up in a few days so I'll try calling back then and if they still can't offer me anything worthy then I'll see if they say anything if I offer to cancel the service.

Lobo

[khulit]

The $7 debit/credit early evenings 6pm is not a mistake... It's the standard way they made so you can have 6pm... so it still basically is a $10 (plan) + $7 early evenings (6pm) - $7 credit for early evenings...

Here's mine:
My Current Price Plan

Mega Promotional Plan - $10.00


6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend
50 Minute Bonus


Additional Services
Partial Detail Billing
Call Forward/Trans.Pay Per Use
Unlimited Network Calling


Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Monthly Plan Credit
Early Evening Option Cr


That's $10 + 7.00 + 0.50 + 6.95 - 7.00 - 5.00 + tax = $13.95

I've HUP to the IPhone since last week, It didn't occur to me to take advantage or negotiate to add more features, but I'm happy with my plan as I don't like to spend more.... I was on PayGo before and I was spending way more monthly and am not that heavy a user anyway... I average around 50 to 100 minutes a month on the phone anyway....


So I got my iphone.

WOW those are amazing plans for those who have data & voice for $65 or less after taxes.

I reconfirmed my plan with a rogers csr and this is what I have on mine.

$10
Mega Promotion Plan
- 250 Daytime
- Unlimited evenings/weekends
- Unlimited network calling (whats the difference with R2R?)
- Partial Detail Billing

$7 (which is credited)
- Early Evenings @ 6pm (was supposed to be part of the mega promotion plan but they made a mistake)

$11
Value Pack
- 125 txts
- Enhanced Voicemail
- Who Called
- Call display with name display
- Mobile Backup

So thats 10+7-7+11+SAF+911 = $31.84/monthly

I was looking at my discount and it does not have an expiry dates (is it supposed to?) Well I only have one credit and its early evenings.

Also How do I find out what Tier I am and what do these tiers mean?

And finally, which is a better deal?
The $15 iphone 3G value pack or the visual vm value pack. Only difference is one has the call-forwarding the other has visual voicemail (do i need 3g for that one).

[KAG55]

Question: can retention plans be offered to me if my contract with another company (Bell, in this case) is expiring and I want to "test the market" before renewing?

[anton204]

The $7 debit/credit early evenings 6pm is not a mistake... It's the standard way they made so you can have 6pm... so it still basically is a $10 (plan) + $7 early evenings (6pm) - $7 credit for early evenings...

Here's mine:
My Current Price Plan

Mega Promotional Plan - $10.00


6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend
50 Minute Bonus


Additional Services
Partial Detail Billing
Call Forward/Trans.Pay Per Use
Unlimited Network Calling


Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


Discount(s)
Monthly Plan Credit
Early Evening Option Cr


That's $10 + 7.00 + 0.50 + 6.95 - 7.00 - 5.00 + tax = $13.95

I've HUP to the IPhone since last week, It didn't occur to me to take advantage or negotiate to add more features, but I'm happy with my plan as I don't like to spend more.... I was on PayGo before and I was spending way more monthly and am not that heavy a user anyway... I average around 50 to 100 minutes a month on the phone anyway....


Thanks for the clarification...

Whoa you got to keep that $5 dollar monthly credit.. I had that a few months ago and I was the lucky few who got their account auditied. A letter was sent to me stating that the $5 was a mistake on my account and it had to be removed :mad:, I was paying 10+7-7-5+11+SAF+911 = $26.26 back then. I complained and they gave me $100 credit for my troubles so I took it, would of rather had the $5 monthly credit though since 5*36mths is 180.

[khulit]

I called retentions during my first month (since we can cancel subscriptions during first month- buyers remorse angle), and told them that MTS offers free caller-id with their $9.99 plan and free MTS to MTS calls (which is basically 99% of the landline base in Manitoba, which is practicaly Free landline calls)

Plus the usual 250 mins, early evenings etc... which is way more superior to their Mega Plan $10... Only thing going for Rogers was because they are GSM and $10 plan is not too bad... I asked them to at least give me free Caller ID... he then gave me $5 credit plus 50 mins to cover the $6 caller id (at that time)... so I went up to $11 monthly... when they increased the Caller id price to $7, I opted to just take it out of my plan, and my credit stayed on...

All in all, the MTS $9.99 plan is still more bang to the buck (since it's practically unlimited calls to most of manitoba, except for cell calls)... With Rogers, I had to take a second Rogers Line for my wife so I can have unlimited talk time with her (R2R) plus a couple of friends who are on Rogers (which is basically around 10 to 15 people, vs. the thousands who are on MTS phones...

So in essense, I am still paying way too much for Rogers Mega 10 Plan.... In order to be equal to the MTS $9.99, it has to be at least 1000 minutes or unlimited local calls, unlimited incoming, etc...


Thanks for the clarification...

Whoa you got to keep that $5 dollar monthly credit.. I had that a few months ago and I was the lucky few who got their account auditied. A letter was sent to me stating that the $5 was a mistake on my account and it had to be removed :mad:, I was paying 10+7-7-5+11+SAF+911 = $26.26 back then. I complained and they gave me $100 credit for my troubles so I took it, would of rather had the $5 monthly credit though since 5*36mths is 180.

[freshpastelle]

Didn't you get unlimited incoming?

This is what I got:
• 275 mins anytime
• Unlimited after 6pm
• Unlimited Incoming
• Unlimited Evenings/Weekends
• Caller ID
• 100 Canadian Minutes
• 6gb Data Plan
• SAF + 911

My monthly bill will be $52 including tax.

I got offered something similar expect with VM+125 txt msgs and the rep said the best she could do is 87.50$ w/o taxes which is bull.. It was my first time calling them and i have 3 weeks left on my 3 year contract.. I mentioned bell but she wouldnt really budge.. any suggestions for the next time i call in??

[imajin]

how does one get the 10$ mega promotion plan.

after some screwups the past few months i was able to get out of my 1.5 years of contract remaining. I now have more leverage for bargaining, but now I need to prepare myself for the call lol.

[GoogleFish]

how does one get the 10$ mega promotion plan.

+1

[ruhroh]

Question for those who got the Nokia N95 for $99 a while back:

How did you do it? :confused:

I can't get anything under $300 unless I wait a few months for a higher tier, in which case I could get it for $299. Even $199 would be great.

[fantom]

how does one get the 10$ mega promotion plan.

+2

[tenen]

I got offered something similar expect with VM+125 txt msgs and the rep said the best she could do is 87.50$ w/o taxes which is bull.. It was my first time calling them and i have 3 weeks left on my 3 year contract.. I mentioned bell but she wouldnt really budge.. any suggestions for the next time i call in??

Make sure that you are actually talking to someone in retentions.
The last few times I called regular c. reps were on the phone and I just asked to speak to someone in the retention dept.
Call them up and say that you want to cancel your account when the contract expires.
If they ask why, tell them that you were on the phone with Bell and that they offered you a Samsung Instinct with a great voice and $10 unlimited browsing plan for under $50 taxes included.
That worked for me, good luck.

[bwooze]

Hi question about Hardware upgrade.

I remember hearing that you qualify for 1 HUP every 6 months or something.

If I have two cellphone lines, can I get HUP on both accounts if I sign a new contract on both?

[freshpastelle]

Hi question about Hardware upgrade.

I remember hearing that you qualify for 1 HUP every 6 months or something.

If I have two cellphone lines, can I get HUP on both accounts if I sign a new contract on both?

if you are eligible for a hardware upgrade then yes, because each line has a separate contract

[nitroblu]

i remember reading it in one of the earlier pages of the thread, but I just wanted to confirm, is it true that if your plan doesn't make much money for Rogers (ie. you're not paying that much/month), that the retention CSRs are actually taught to encourage you to leave (ie. not offer you anything)?

I called in to try to get a retention plan, was completely polite, but got stonewalled, and the lady I spoke to sounded pretty kind. Basically said there was nothing they could do to offer me to match the competition plans or offer me a better plan, and actually gave me directions how to cancel my contract properly.

My current plan is $18+SAF+911+tax/month, for 200 anytime, free wknd, enhanced VM, CID, billing by the second, network features. Would that be considered a "low profit" plan?

[Acuratl]

i remember reading it in one of the earlier pages of the thread, but I just wanted to confirm, is it true that if your plan doesn't make much money for Rogers (ie. you're not paying that much/month), that the retention CSRs are actually taught to encourage you to leave (ie. not offer you anything)?

I called in to try to get a retention plan, was completely polite, but got stonewalled, and the lady I spoke to sounded pretty kind. Basically said there was nothing they could do to offer me to match the competition plans or offer me a better plan, and actually gave me directions how to cancel my contract properly.

My current plan is $18+SAF+911+tax/month, for 200 anytime, free wknd, enhanced VM, CID, billing by the second, network features. Would that be considered a "low profit" plan?

to be honest man, thats actually a pretty good plan you can't really get much better than that except for maybe 250/month i mean your about 28/month for a great plan.

[nitroblu]

to be honest man, thats actually a pretty good plan you can't really get much better than that except for maybe 250/month i mean your about 28/month for a great plan.
i know, but i'd rather have some free texts instead of network features, detailed billing, and corp pricing on LD (it's a corp plan)

[shopper-X]

how does one get the 10$ mega promotion plan.

after some screwups the past few months i was able to get out of my 1.5 years of contract remaining. I now have more leverage for bargaining, but now I need to prepare myself for the call lol.


+1


+2

The Megatime Promotional plan is offered only in MB (AFAIK). It was offered in SK for only about two months Oct & Nov 2007.


Question for those who got the Nokia N95 for $99 a while back:

How did you do it? :confused:

I can't get anything under $300 unless I wait a few months for a higher tier, in which case I could get it for $299. Even $199 would be great.

I got one for $99 but they charged me $199 and I called in again because they forgot the $100 Vision credit.

[tigershot]

First thing, you have to be nice and polite and you can't get someone else's contract just because you read it here. You have to try to get what you want without sounding too greedy and cheap.

I think, you just have to call them a couple of times and get a feel for the person you think would be able to help you get the deal you want.

Hope this helps.




I got offered something similar expect with VM+125 txt msgs and the rep said the best she could do is 87.50$ w/o taxes which is bull.. It was my first time calling them and i have 3 weeks left on my 3 year contract.. I mentioned bell but she wouldnt really budge.. any suggestions for the next time i call in??

[bwooze]

Need a clarification regarding the PDA restriction on $7 Unlimited web browsing option.

Does the Blackberry Pearl count as a PDA and therefore not eligible for the UL web browsing option?


Secondly, is the use of blackberry messenger free? ( i have no data plan).

[nitroblu]

Need a clarification regarding the PDA restriction on $7 Unlimited web browsing option.

Does the Blackberry Pearl count as a PDA and therefore not eligible for the UL web browsing option?

Secondly, is the use of blackberry messenger free? ( i have no data plan).
wrong thread? but shouldn't u call Rogers about this?

I don't think anything requiring data, when you don't have a data plan, is covered/free

[Firestorm]

how does one get the 10$ mega promotion plan.By living in Manitoba!


- Unlimited network calling (whats the difference with R2R?)Rogers to Rogers: Unlimited local calling to and from Rogers Wireless numbers
Unlimited Network Calling: Unlimited local calling to and from Rogers Wireless, Rogers Home Phone, and Fido numbers

[ruhroh]

I got one for $99 but they charged me $199 and I called in again because they forgot the $100 Vision credit.

Was it luck of the draw? What did you say? The guy I talked to said there weren't any discounts and I could only do a HUP which was around $350 with activation fee =\

[freshpastelle]

Ok so i just off of the phone with retentions again, and got this deal:

$30 All in One
200 daytime
6pm evenings/weekends
unlimited incoming
SAF+911
CD
R2R
+
$15 IPhone Value Pack
VVM
2500 txt messages
- $7 because CD included in price plan
+
30$ data plan
-
( $15 monthly bill credit)
= $53/month w/o tax + $249.99 IPhone price ($35 fee waived)

I resigned for 3 yrs because that deal is good enough for me, and is much better than i was offered earlier. The rep was really nice, compared to the tool i had to deal with earlier.

[berriez]

OK so i called and didnt ask for much
here what i had before
200 minutes
unlimted local 6pm
+7$ caller id
and that was basically it for 17.50+SAF+$7 caller id+tax=35.53
---
now its
200 minutes
unlimited local 6pm
$6 125 texts $5 credit=$1
free caller id(credited)
17.50+6.95+6.00-5.00[credit]+tax=28.54
I accepted is bad? If it is bad is it too late to call again and what else should i ask for(not more minutes I hardly even use 100 minutes a month/(I'm a student) and im on a 3 yr contract
Can I just ask for some credits?
can somebody answer please

[bwooze]

i also have been discussing a retention plan with rogers:

so far somethign like this

225 anytime minutes
UL EV&WK Starting at 6pm
100 LD minutes
2500 txt msgs
CID CW VM

$20/month - have to sign a 2 yr contract

I'm thinking of asking for a bump up to 250 minutes and/or addition of rogers2rogers. When I was first discussing the plan with the first rep, he said that teh system isn't even allowing him to give away 250mins. He did something like 200min + 25 bonus minutes. its strange cuz my current plan (corp plan) has 250 base minutes. is he not telling me the full truth? How much of is it stress to get them to add both features? I get the sense that R2R is pretty much a freebie taht rogers has no prob giving away.

I acutally wanted UL web browsing. i'm wiling to take less txt msgs (125/month instead fo 2500). does anyone know a good way i can ask them to structure the deal so i get UL web browsing w/o increasing the price? the guy offered to reduce txt to 125 and add UL web browsing but he'd have to make it $25/month.

any thoughts/tips would be apprecieated.

[khulit]

I don't think it's available anymore as I don't see the promo anymore in stores...

It's probably the same with SK (offered Oct and Nov only)...

It was basically to compete with local telco offerings of $9.99 cell plans...



The Megatime Promotional plan is offered only in MB (AFAIK). It was offered in SK for only about two months Oct & Nov 2007.



I got one for $99 but they charged me $199 and I called in again because they forgot the $100 Vision credit.

[MaDgamEr]

Need a clarification regarding the PDA restriction on $7 Unlimited web browsing option.

Does the Blackberry Pearl count as a PDA and therefore not eligible for the UL web browsing option?


Secondly, is the use of blackberry messenger free? ( i have no data plan).
1. No, your pearl counts as a blackberry... The UL plan is ONLY for non PDA, non blackberry and non smartphones. Only exception to this (for the time being) is the N95 since it still counts as a vision phone for the time being...

2. No. It uses data. BIS or BES, but either way it uses data.

[BlueFusion]

Maybe if you get the $15 value pack (includes 125 txt, VM, CID, unlimited WAP browsing) and ask for a credit off that instead of taking the 2500 txt and VM CID separate you should be able to get it for under $20.

[the_cure]

My uni has campus wifi, should I really agree with a 3 year data contract and get an iphone or get an n95 and a touch?

[Firestorm]

My uni has campus wifi, should I really agree with a 3 year data contract and get an iphone or get an n95 and a touch?You could also not agree to a data plan and get an iPhone. An iPhone on a 3 year contract is still less than an iPod Touch...

[nitroblu]

My uni has campus wifi, should I really agree with a 3 year data contract and get an iphone or get an n95 and a touch?
if you want more function over style and flash, get the n95

[the_cure]

I really want the 8gb n95 but I heard that its battery is shits and it's non-replaceable.

What I meant with the iphone is that I HAVE to get the data for 3 years in order to get the phone, don't I? I wouldn't mind just getting the 16gig IPhone but the data plan will kill my bill.

[da1nonly_jsa]

I really want the 8gb n95 but I heard that its battery is shits and it's non-replaceable.


i had a hard time deciding between the n95 and the iphone... but functionality won me over flash...

the battery on both phones aren't the greatest... depending on the type of usage the battery will wear down more...

but i've been able to go an entire day and a half using the camera, gps, web surfing, playing music and watching a couple short video clips before having to charge...

if you use it just for phone and messaging then the battery life is fine... turn off blue tooth, wireless and gps and you conserve on the battery life... buy a car charger for those times you want to use the gps...

and you can replace the battery for like $20 ...

[shopper-X]

Was it luck of the draw? What did you say? The guy I talked to said there weren't any discounts and I could only do a HUP which was around $350 with activation fee =\

I just asked the Rep if I could get my HUP and I wanted the N95, she came back with the $199 -$100 price.

I have only been a customer since May 2007, renewed to the $10 plan in November 2007 and took the HUP in July 2008.


I don't think it's available anymore as I don't see the promo anymore in stores...

It's probably the same with SK (offered Oct and Nov only)...

It was basically to compete with local telco offerings of $9.99 cell plans...

I guess they stopped it there too then. I know MB had it longer then SK, I think in to Q1 2008.

[Maelstrom]

I really want the 8gb n95 but I heard that its battery is shits and it's non-replaceable.

What I meant with the iphone is that I HAVE to get the data for 3 years in order to get the phone, don't I? I wouldn't mind just getting the 16gig IPhone but the data plan will kill my bill.

That's what Firestorm said. You DON'T need a data plan to get the iPhone. Rogers will persuade you to get it though.

[Firestorm]

I really want the 8gb n95 but I heard that its battery is shits and it's non-replaceable.

What I meant with the iphone is that I HAVE to get the data for 3 years in order to get the phone, don't I? I wouldn't mind just getting the 16gig IPhone but the data plan will kill my bill.No. You don't need a data plan -_- Same with N95. You could also do what I did and just get the phone that's cheaper and in stock =p For me that was the iPhone.

[berriez]

can you just call them and ask them to give you a monthly credit and nothing else added?

[rtov]

just got off the phone. I asked what is the procedure to transfer my number to another carrier. the lady on the phone explained to me but even didn't say a word about keeping me as a customer (i'm not on a contract. it was finished).:confused:

should i try again?

[fantom]

All right, this is just downright b.s. (or at least it smells like it to me).

Here's my current plan - the absolute best I could negotiate:

$25 250 Daytime/Unlimited Evenings & Weekends from 6pm
$5 Messaging Pack (500 messages)
$7 Voicemail
$7 Call Display (-$7 credit)
$5 R2R Calling (-$5 credit)
$10 Unlimited Incoming Calls (-$10 credit)
$7 Web Browsing Data plan (-$5 credit)
100 LD minutes
$6.95 SAF + $0.50 911 fee
--------------------------
total = $44 + taxes (so about $50)

And I've noticed people around here getting their SAF credited, getting all that I've got above for like $30 with all taxes and fees included...

So, after my bills were averaging around $65-70/month and me battling for this plan, this is the best I get (and I've been with Rogers for 11 years)?!

I called in and asked for the lowest possible daytime minutes (100-150 minutes for anything less than $25) and two customer relations reps have already told me that this $25/250min plan is the absolute lowest they have right now (and keep referring me to these other $25-35 plans for new customers)... are they b.s-ing me?

I even asked the last rep to throw away all the essentials (call display, voice mail, sms, web) and just add on the $20 messaging pack that includes all those to begin with, and give me $5-10 credit on that package and she said that is impossible to do. Again, are they b.s.-ing me?

And then she tells me they don't price match the competing cell phone companies (Bell, Telus) because Rogers is on the GSM network and their phones have SIM cards, while the other companies don't. Again, where's the rationale there (as in, who gives a damn if they don't - they are offering me better deals!)

And here I just want 100-150 daytime minutes, unlimited incoming calls, and cd/vm/web browsing access and 500 texts for around $30-35 after all the taxes and fees... does Rogers really don't want me as a client?

[henrycao8]

Anyone know how to get the iPhone if the person still has 2+ years left on their contract?

[S150PM]

Anyone know how to get the iPhone if the person still has 2+ years left on their contract?
http://www.redflagdeals.com/forums/showthread.php?t=620674

[the_cure]

i had a hard time deciding between the n95 and the iphone... but functionality won me over flash...

the battery on both phones aren't the greatest... depending on the type of usage the battery will wear down more...

but i've been able to go an entire day and a half using the camera, gps, web surfing, playing music and watching a couple short video clips before having to charge...

if you use it just for phone and messaging then the battery life is fine... turn off blue tooth, wireless and gps and you conserve on the battery life... buy a car charger for those times you want to use the gps...

and you can replace the battery for like $20 ...

I thought I HAD to get the data plan to get the 16gb iphone? So I can sign a 3 year contract, pay the 349 and get an iphone with my 25 dollar plan? The thing is I'll be using wi-fi and the mp3 functions alot so I'd prefer to use the iphone over n95 in that sense even thought I do believe that the n95 is a better device overall, it just doesn't meet my needs.

[bwooze]

What do you think is a better deal to take?

Option 1
2 Year contract
$20/month + SAF
225 min
UL EV&WK 6pm
100 LD
2500 txt
CID VM

Option 2
3 Year Contract
$20/month + SAF
275 min
UL EV&WK 6pm
Rogers2Rogers
100 LD
2500 txt
CID VM

I'm just hesitent to sign an extra year considering that there will probably be another GSM carrier by then, and price should drop. (safe to assume this?)

And another note, I'm getting conflicting info.
Im considering doing a hardware upgrade with the contract signing. Yesterday the rep gave me list of phones I can have for free, which included the Blackberry Pearl. Today, the person I spoke to said, I can only get it for free if I sign 3 year contract and subscribe to a data plan. Is she trying to get me spend more money, or is this an actual policy?

[ruhroh]

I just asked the Rep if I could get my HUP and I wanted the N95, she came back with the $199 -$100 price.

I have only been a customer since May 2007, renewed to the $10 plan in November 2007 and took the HUP in July 2008.

Hmm, we have two cellphones on Rogers since January 2006 ($25 dollar plans) and a new one from January 2008 ($32 dollar plan), but we came back with a quote for an N95 for ~$359 with activation.

Something's up with the rep that gave me my quote ¬_¬

Thanks for the info! Now I have something to ask the rep next time...

[Firestorm]

What do you think is a better deal to take?

Option 1
2 Year contract
$20/month + SAF
225 min
UL EV&WK 6pm
100 LD
2500 txt
CID VM

Option 2
3 Year Contract
$20/month + SAF
275 min
UL EV&WK 6pm
Rogers2Rogers
100 LD
2500 txt
CID VM

I'm just hesitent to sign an extra year considering that there will probably be another GSM carrier by then, and price should drop. (safe to assume this?)

And another note, I'm getting conflicting info.
Im considering doing a hardware upgrade with the contract signing. Yesterday the rep gave me list of phones I can have for free, which included the Blackberry Pearl. Today, the person I spoke to said, I can only get it for free if I sign 3 year contract and subscribe to a data plan. Is she trying to get me spend more money, or is this an actual policy?If prices drop, why don't you just switch to a cheaper plan? o.o It's not like you're tied to this price plan for 3 years.

[bwooze]

If prices drop, why don't you just switch to a cheaper plan? o.o It's not like you're tied to this price plan for 3 years.

Well, Just generally speaking, even if Yak comes out with GSM network to lower the prices, I don't think it will give much leverage to people on retention plan already because I'm sure the introductory pricing will still be higher or at best similar to retention plans people are on now. No?

[Firestorm]

Well, Just generally speaking, even if Yak comes out with GSM network to lower the prices, I don't think it will give much leverage to people on retention plan already because I'm sure the introductory pricing will still be higher or at best similar to retention plans people are on now. No?Then why worry if your plan can't get better? I'm sure Rogers will try to match any newer provider's pricing and you'll be able to move to it =P For my plan, I don't think there's gonna be anything like it for years to come so I'm happy.

[berriez]

can i just call and ask for some monthly credits? [ex. $10]

[matt_8105]

Any luck with catching a good HUP deal on the BlackBerry Bold w/ data plan? I am off my contract for quite some time and have been with them for 8 years.

Thanks in advance.

[carabunny]

thanks for this thread, yet again! another year later!

called in because my 1year contract was up in november.
got two amazing retentions csrs jennifer and george

16gig iphone $249 no admin fee

300 daytime minutes
unlimited evenings/weekends 8pm <- took the $5 credit instead of 6pm
iphone pack (vvm, cid, 2500 text)
unlim incoming
r2r
6 months unlim local
6 gigs data

52.45+tax

thanks rfd and this amazing thread!

[nitroblu]

can i just call and ask for some monthly credits? [ex. $10]
no. read firestorm's previous post ( i think a page or two ago), about what to say. You can't just blatantly ask for something without reason....


Any luck with catching a good HUP deal on the BlackBerry Bold w/ data plan? I am off my contract for quite some time and have been with them for 8 years.

Thanks in advance.
i definitely think you could. Just say you've been looking around for a BB plan, and Telus/Bell have offered you a great plan (you'd have to list teh details yourself), and are willing to give you a new BB for $___ (you might even be able to get a new model for free/realyl cheap)

[choch]

250/unlimited eve/wkds $20.00 (-$10.00)
6pm early eve $5.00
$5 messaging pack $5.00
voicemail $7.00
call display $7.00 (-$7.00)
911 $0.50
system access $6.95

$39.92 total after taxes, was paying around $52 before so I am somewhat happy although I see much better deals posted here.

[simpleplan]

so i just did my retentions recently and i just logged on for fun, noticed a link on my rogers account and it said "pending price plan" and it shows up this.
Anyone ever get this?...this seems too good to be true because adding up the number of mins seems a lil much...*shrugs*

<edit> it seems very inconsistent wit the diff features...could it be code names? iunno

http://o0doraemon0o.homestead.com/files/weirdphoneplan.bmp

[devilsalad]

Anyone get a deal on the bold yet?

[echlon]

Anyone get a deal on the bold yet?

lol it just released about 35 mins ago hahaha, unless retentions is open 24/7 im pretty sure no one got a deal on the bold yet O_O

[devilsalad]

i may get to be the first then...my 8800 usb port died...no more charging...might as well upgrade.:lol:

[Rageness]

so i just did my retentions recently and i just logged on for fun, noticed a link on my rogers account and it said "pending price plan" and it shows up this.
Anyone ever get this?...this seems too good to be true because adding up the number of mins seems a lil much...*shrugs*

<edit> it seems very inconsistent wit the diff features...could it be code names? iunno

http://o0doraemon0o.homestead.com/files/weirdphoneplan.bmp

Yep. I have exactly the same thing. I called and asked them to confirm my actual plan and they read back whatever I negotiated, not what I saw online. So I guess they have some kinks with their online system.

[Waterstorm]

Hi Folks!

This is my current price plan right now

My Current Price Plan
MY5 Local Student Plan - $25.00

* 50/1000 Eve/Weekend Plan


Additional Services

* Call Forward/Trans.Pay Per Use
* Partial Detail Billing
* MY5 + 5 Add'l Numbers Bonus


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

What do you think is realistic for me to aim for? Is it possible to get free ad-ons/credits without forfeiting my MY10?

I look forward to hearing your input.

Thanks guys.

[nitroblu]

yea i never trust anything i see on their online account thing.

[massiso]

I got the bold yesterday and the curve with the 6 gb data plan @ $40 for both and I mention that The Source has the bold for 299 and the match it and also got the Curve free because they too are giving it away :) oh and I got the admin fee waived.
So total bill will be $59 tax in for each line with

200min anytime
call id
call waiting
after 6/weekends free
1000 min between us ld
unlimited incoming
6 gig data


What you guys think?

[Firestorm]

Yep. I have exactly the same thing. I called and asked them to confirm my actual plan and they read back whatever I negotiated, not what I saw online. So I guess they have some kinks with their online system.I've heard the online report is really wonky between plans so don't pay attention to it.

[Haris]

Are you saying that they gave the bold for $299 and also gave the Curve for free on one plan or 2 plans? I dunt see them giving away 2 phones on 1 plan... How did u manage to get the bold reduced by $100??? I would buy it for $299 on a 3 year, but my offer from them is $399 on 3 year with no admin fee


I got the bold yesterday and the curve with the 6 gb data plan @ $40 for both and I mention that The Source has the bold for 299 and the match it and also got the Curve free because they too are giving it away :) oh and I got the admin fee waived.
So total bill will be $59 tax in for each line with

200min anytime
call id
call waiting
after 6/weekends free
1000 min between us ld
unlimited incoming
6 gig data


What you guys think?

[lobo]

Managed to talk to retentions this morning since the CSR couldn't offer me much. This is what I have right now:

$25
100 daytime minutes
Unlimited Incoming
100/1000 evening/weekend minutes
100 Canadian long distance minutes
+ $11 for call display, voicemail, 100 txt, etc
+ system access fee of $6.95 + 911 of $0.50
Total of $25+$11+$6.95+$0.50 = $43.45

and this is what I was offered:

$25
250 daytime minutes
Unlimited Incoming
Unlimited evening/weekend minutes
Evenings starting at 6pm
100 Canadian long distance minutes
+ $11 for call display, name display, enhanced voicemail, 150 txt, etc
+ system access fee of $6.95 + 911 of $0.50
Total of $25+$11+$6.95+$0.50 = $43.45

I'm still paying the same amount I'm paying right now but I honestly thought it would be cheaper. Do you guys think this is fair enough since I'm getting more daytime minutes, earlier evenings and unlimited eve/wknd?

As for a HUP I was not impressed. Asked for the N95 and it's still sold out. Asked about the 8G iPhone and they quoted me $249 + $35 activation fee. The person said that there was nothing they could do about the price of the phone because it was so new and it's based on my wireless revenue only. Doesn't take into account my cable revenue which I think is bull.

So any suggestions? Should I try to ask for more or is the plan fair? As for the phone, if I go for the iPhone should I threaten to cancel (which I'm fine doing) my cell service if they can't get it to me for less? I don't know how much revenue I should be giving to qualify for the $199 price but still...

Thanks.

Lobo

[Rx8-black]

Can Corporate plans get free stuff out of retentions too? i want Texting and unlimited incoming.

If not, how could i get it without paying more. Any advice. Thanks in advance.

[Discount]

I just diod a HUP for the 16 gig Black Iphone. This is what I got with it.

Hardware Price 349.99. No admin fee.

NO DATA PLAN

VOICE PLAN

31$
=

150 weekday minutes
Unlimited incoming
Unlimited Evenings and weekends 9pm
Unlimited Canadian Long distance
Enhanced voicemail
Call display with name display
125 sent text messages

ALL IN = 31 + 6.95 SAF + .5 911 fee = $38.45 per month (before tax)





Good deal? I think I might just sell the iphone and stay on this plan with my motorola V635.

[spader]

Hi...New here.


Well. I think I did a bad thing. I just did a HUP with just the data plan, and told them I'll wait to sign up for a voice plan.

I've been with them since Clearnet became Telus. Can't remember when that was. Here's my current plan which really sucks IMHO. Been off contract for almost 2 years.

50+50 Weekday minutes - $27
1000 unlimited evenings and weekends - Free
Communicate Value Pack - $11 - 33% discount
Caller ID, Enhanced VM, Conference Call, Call Waiting

So Including SAF+Taxes+Fees=$53/Month

So, the CR guy offered me this.

$25 My 5 plan. Which he said was a student plan

100 Weekday
500 Incoming
6pm Early Evenings, 1000 unlimited eves/wknd

I tried to push for more, but he wouldn't. He said that this was the best deal for me...:rolleyes:

Now..If I cancel...I don't mind the $100, and I already have somebody in line to get the phone off my hands. It won't be too bad.

If I tell them about Fido's promotional plan, do you think they'll offer me the BOLD plan??

$25 for the following

200 Weekday minutes
Unlimited weekends starting at 7PM
Unlimited network calling

thanks for your help.

[jrice]

If you are talking to a machine, 2 words "wireless retentions".
If you are talking to a human (if the machine does not pick that up), 3 words "wireless retentions, please".

I used the above method for about 10 times to reach this department successfully in the past 30 days.

Okay, I kind of lie. In the first 7 times, when I talked to the machine, I used 3 words "cancel my phone". In the past 3 times, I used "wireless retentions" to the machine.

Looks like they captured that and does not let me go through to "retentions" directly anymore. How you guys talk to them directly?

[nitroblu]

Looks like they captured that and does not let me go through to "retentions" directly anymore. How you guys talk to them directly?
yea, saying wireless retnetions to the machine doesn't work anymore. I called in the otehr day, said it, then the machine says "you what to cancel your current plan?". Then I said yes, and was transferred to a regular CSR.

There is a number direct to retentions, but I wouldn't advertise it here, if too many ppl call/abuse it, retentions will be tougher to deal with.

[rtov]

There is a number direct to retentions, but I wouldn't advertise it here, if too many ppl call/abuse it, retentions will be tougher to deal with.

is this number different from the one that posted in initial message?

[arias86]

why does it matter whether you call the retentions line directly or through a CSR rep? It's the same people you're speaking to in the end anyway.

[EbonyRose]

I just negotiated a pretty good plan for my b/f. He's getting:

450 daytime minutes
Unlimited evenings/weekends from 6pm
Unlimited incoming
Rogers to Rogers
Voicemail, caller ID
125 SMS
My ten Canada-wide (unlimited talk and text)

all for $45 + SAF + taxes. I almost feel like he has a better plan than I do now! lol

I do have a quick question for people with unlimited web browsing, can you open pictures when you're browsing on Facebook without incurring charges? Thanks!

[nitroblu]

If I called in yesterday, quoted a Bell plan, and simply got outright rejected/stonewalled by retentions, can I call back in tomorrow and quote another plan that would suite me from Telus? The reason I ask is because I know they're supposed to take note of everythin you say, and I even heard my CSR typing in the background as I talked. So if I quote a different plan, would they get suspicious when I called back and possibly put a "star" on my account ?

[Maelstrom]

If I called in yesterday, quoted a Bell plan, and simply got outright rejected/stonewalled by retentions, can I call back in tomorrow and quote another plan that would suite me from Telus? The reason I ask is because I know they're supposed to take note of everythin you say, and I even heard my CSR typing in the background as I talked. So if I quote a different plan, would they get suspicious when I called back and possibly put a "star" on my account ?

On top of that, is it possible to check if I have a star on my account already?
I guess we probably need an insider.

[berriez]

Does calling 611 from your cell cost you minutes? and what are the positives of billing by the second and detailed billing ? (I hardly even use up all my minutes so would those/or 1 of them be neccessary?)

[Jet007]

Does calling 611 from your cell cost you minutes? and what are the positives of billing by the second and detailed billing ? (I hardly even use up all my minutes so would those/or 1 of them be neccessary?)

Calling 611 does not take off minutes ...

as for per second billing, it just means that when you make a call that is 3:04 minutes long, you only get billed 3:04 and not 4 minutes if its a by minute billing ...

Detailed billing I believe is just your bill with every call made to and from your phone, with time stamps and how much if any it cost ...

[Skillz14]

How do I know if I'm speaking with retentions? I just called 1-888-ROGERS-1 and said cancel my phone. Waited on hold for a while and got a guy, told him I wanted to cancel and he gave me some options, nothing great or huge, but not bad either. I'm wondering whether I was speaking to retentions or just a regular CSR? How would I know? If I wasn't speaking to retentions, what can I do to make sure I am?

Thanks! :D

[michael_f]

hey this thread is pretty sweet... i called rogers today and said i wanted to cancel my plan and negotiated with the guy for like 30 mins basically saying how my plan no longer suited my needs. i was on a $20 corp plan before with:

200 mins billing by the second
Call ID
Voice Mail
Call Waiting

still on a $20 corporate plan but now with:

250 mins billing by the second
Call ID
Voice mail
call waiting
2500 text messages
100 long distance
free evenings and weekends after 8pm
free rogers to rogers
first 3 months free

BUT 3 year contract. oh well i figure i got a pretty good deal and id prolly stick with rogers for the rest of my life anyways haha

[lobo]

Well I ended up calling back this afternoon and settled for the following:

$25 - 250 daytime minutes, Unlimited Incoming, Unlimited Eve/Wknd, Eve at 6PM
Caller ID
$10 - Basic voice mail, Basic txt messages - $5 credit
$30 - 6GB unlimited data plan

First three months unlimited voice calling.

It's better than what I had before and should be enough for me. I got an 8GB iPhone as well but they wouldn't budge on any credits for it so it cost me $249 + 35 activation fee. I then told the rep that I would have to remove some items from my cable package and they still didn't budge. In fact the rep said hey that's a good idea! I removed TMN which saves me $20/month and the rep even gave me another $10/month credit for a year on the cable service. I guess saving $30/month for a year should be enough to offset the price of the iPhone. I can always download any movies/shows off HBO/Showcase/TMN...

Lobo

[brownman87]

just supposing?

say i was to sell a plan

21+SAF+911+TAXES
250 mins
free from 6
r2r
incoming free
caller id
enhanced voice mail
125 text
who called
mobile back up
3 year contract


how much would you think that would fetch me? i was thinking about selling it, but if any of you guys have had previous experience with selling it, how much did you guys sell it for.
i am short of cash, and this is an extra line i have for a family member who rarely uses it.

[watercresent]

hi i was wondering if "Rogers Unlimited Incoming" could be negotiated to be added on for free or if it can not how much would it cost to add it on. Rogers Unlimited Incoming means that you can receive unlimited long distance and local calls right?

[rupture]

hi i was wondering if "Rogers Unlimited Incoming" could be negotiated to be added on for free or if it can not how much would it cost to add it on. Rogers Unlimited Incoming means that you can receive unlimited long distance and local calls right?

A lot of people have it for free with a retention plan, so it can be negotiated. The cost is an additional $10/month but I'm not sure if just anyone on Rogers can add it. It's possible that you can only get it through retentions.

Rogers unlimited incoming means you are free to receive calls from ANY phone (anywhere in Canada or anywhere in the world) so long as you are in your local calling area on the Rogers network.

[zweinstein]

just supposing?

say i was to sell a plan

21+SAF+911+TAXES
250 mins
free from 6
r2r
incoming free
caller id
enhanced voice mail
125 text
who called
mobile back up
3 year contract


how much would you think that would fetch me? i was thinking about selling it, but if any of you guys have had previous experience with selling it, how much did you guys sell it for.
i am short of cash, and this is an extra line i have for a family member who rarely uses it.

A couple hundred at the most is my guess.

I assume this plan is on Rogers? You didn't mention what carrier this plan is from.

[Rx8-black]

A couple hundred at the most is my guess.

I assume this plan is on Rogers? You didn't mention what carrier this plan is from.

If u read the plan careful it says r2r which is rogers to rogers so that must be the carrier. :cheesygri

[nitroblu]

hey this thread is pretty sweet... i called rogers today and said i wanted to cancel my plan and negotiated with the guy for like 30 mins basically saying how my plan no longer suited my needs. i was on a $20 corp plan before with:

200 mins billing by the second
Call ID
Voice Mail
Call Waiting

still on a $20 corporate plan but now with:

250 mins billing by the second
Call ID
Voice mail
call waiting
2500 text messages
100 long distance
free evenings and weekends after 8pm
free rogers to rogers
first 3 months free

BUT 3 year contract. oh well i figure i got a pretty good deal and id prolly stick with rogers for the rest of my life anyways haha

.....why wouldn't you want that for 3 years? it's THE BEST plan i've read on here so far; it's so good it almost makes me think it's a fake, or ur account is gonna get audited. in fact, I've never even heard of that happening before, being switched from a corp plan to another corp plan. I didn't even think a corp plan as you have described even existed? are you sure that's not a retentions plan? I've been trying to get outta my $18 corp plan with no luck, but to get that plan offered is phenomenal

[imajin]

I don't understand how rogers can actually audit accounts when there is a contract. The contract should be for Rogers & the client not just the client. If they audit the 3 year contract should be null & void. if they ever audit my account it's time for a RFD thread called "class action lawsuit vs rogers" and the deal will be unlimited 24/7 for life :P wishful thinking

[nel602]

I spent about 30 mins on the phone with a rententions rep trying to get a BB curve. Finally got what I was looking for and they said all they have available is either pink or red?!??
I asked if they know when the silver will be back in stock rep said they have no idea. I want to make sure I can still get the $30 6 gb data plan, is there a way to find out when they will have stock again?
what are the chances of them getting some before the end of the month?

[Firestorm]

I spent about 30 mins on the phone with a rententions rep trying to get a BB curve. Finally got what I was looking for and they said all they have available is either pink or red?!??
I asked if they know when the silver will be back in stock rep said they have no idea. I want to make sure I can still get the $30 6 gb data plan, is there a way to find out when they will have stock again?
what are the chances of them getting some before the end of the month?Just get them to ship it to you once they do? The iPhone wasn't in stock when I did mine and she just said they'd ship it once it was in stock. Said it would take 10 days most likely but it came in stock 2 days later and I got it 3 days after that.

[Rx8-black]

hey this thread is pretty sweet... i called rogers today and said i wanted to cancel my plan and negotiated with the guy for like 30 mins basically saying how my plan no longer suited my needs. i was on a $20 corp plan before with:

200 mins billing by the second
Call ID
Voice Mail
Call Waiting

still on a $20 corporate plan but now with:

250 mins billing by the second
Call ID
Voice mail
call waiting
2500 text messages
100 long distance
free evenings and weekends after 8pm
free rogers to rogers
first 3 months free

BUT 3 year contract. oh well i figure i got a pretty good deal and id prolly stick with rogers for the rest of my life anyways haha


I want your plan...im on a corp plan, maybe i should give rogers a call and get lucky :cheesygri

[brownman87]

If u read the plan careful it says r2r which is rogers to rogers so that must be the carrier. :cheesygri

LMAO!

lol after a thousand pages, ppl still dont know what r2r is
he spoke too soon

[henrycao8]

LMAO!

lol after a thousand pages, ppl still dont know what r2r is
he spoke too soon

lol

[nfnx]

I spent about 30 mins on the phone with a rententions rep trying to get a BB curve. Finally got what I was looking for and they said all they have available is either pink or red?!??
I asked if they know when the silver will be back in stock rep said they have no idea. I want to make sure I can still get the $30 6 gb data plan, is there a way to find out when they will have stock again?
what are the chances of them getting some before the end of the month?


get them to comment hte account
a lot of stores have them in stock

just upgrade at store add the plan and get them to credit after

[nitroblu]

I don't understand how rogers can actually audit accounts when there is a contract. The contract should be for Rogers & the client not just the client. If they audit the 3 year contract should be null & void. if they ever audit my account it's time for a RFD thread called "class action lawsuit vs rogers" and the deal will be unlimited 24/7 for life :P wishful thinking
unfortunately you can't sue if they do audit your account. apparently, it says in the fine print that they are allowed to do that at any time they see fit...


I want your plan...im on a corp plan, maybe i should give rogers a call and get lucky :cheesygri
frankly that plan sounded way too good to be true

[Eric2k]

Hey,
On my rogers line was offered after a big **** up on rogers part,

250 day time
100 cdn long distance
evenings at 8pm
unlimited incoming
rogers 2 rogers
and free call display for $20


then 6.95/.50 and if i want early evenings 5 bucks.

good deal? Or could i get voicemail/calldisplay/100txt or early evenings also or credited.

[liljohndoejr]

I've been with rogers for the past 2 1/2 yrs and been out of contract since March. I've been averaging 100$/month for the past year.

I've been offered the following (on a 3yr contract) from Retention yesterday:
200 Mins (or could be 250)
Evenings & weekends @ 6pm
Network Calling
Call Display (Free because I have a coporate code on my account)
Voicemail
500 txt (was already on my account, so am allowed to keep it)
6 GB data plan

The breakdown is as follows: 25$ retention plan + 7$ VM + 5$ TXT + 30$ Data

With 15$ and 10$ month credits, the total (with taxes and SAF) works out to 55$ and change.

Is this a good deal?

Also, the lady on the phone warned me that the credits might be taken away with an audit. So is this something I should be worried about?

[iamaferret]

just discovered this thread, sweet, used to hear a friend talking about bargaining with ROgers with never tried it myself, I've got a quick question:
1. At what point in your contract do u call in to negotiate with them? Near the end of the contract or anytime u like? Because to what I know, there's a penalty fee if you cancel early, $20/month up to $200 or something like that.
2. I want to upgrade to the iphone 8gb. Can I opt not to add the data plan and just renew my current voice plan?
ANy input is appreciated.

[henrycao8]

not a bad plan


I've been with rogers for the past 2 1/2 yrs and been out of contract since March. I've been averaging 100$/month for the past year.

I've been offered the following (on a 3yr contract) from Retention yesterday:
200 Mins (or could be 250)
Evenings & weekends @ 6pm
Network Calling
Call Display (Free because I have a coporate code on my account)
Voicemail
500 txt (was already on my account, so am allowed to keep it)
6 GB data plan

The breakdown is as follows: 25$ retention plan + 7$ VM + 5$ TXT + 30$ Data

With 15$ and 10$ month credits, the total (with taxes and SAF) works out to 55$ and change.

Is this a good deal?

Also, the lady on the phone warned me that the credits might be taken away with an audit. So is this something I should be worried about?

[Discount]

These are my two voiceplans.

Line #1

150 weekday minutes
Unlimited Evenings and Weekends
Unlimited Incoming

Cost = $30-$15msc = $15

Features

Value Pack $11
125 text
Enhanced Voicemail
Call Display with name display

Canadian Anytime Long distance (1000 minutes) $5

TOTAL = 15+11+5+6.96SAF+.5(911 fee) = 38.45



Line #2

200 weekday
Unlimited Evenings and Weekends
Unlimited Incoming
Unlimited Network Calling

Cost = 35$

Features

Canadian Long Distance Anytime (1000 Minutes) 5$

TOTAL = 35 + 5 + 6.95 + .5 = $47.45


Are these good plans? I might be looking at getting rid of the second one if anyone is interested.

[forzaroma]

Is it really possible for Rogers to offer by the second billing for their plans? :idea:

[bwooze]

Hey,
On my rogers line was offered after a big **** up on rogers part,

250 day time
100 cdn long distance
evenings at 8pm
unlimited incoming
rogers 2 rogers
and free call display for $20


then 6.95/.50 and if i want early evenings 5 bucks.

good deal? Or could i get voicemail/calldisplay/100txt or early evenings also or credited.


Sure, the deal is good. As long as you are happy with it, I think its a good deal. I just got new contracts for myself and my sister.

Mine
$20 + SAF + taxes per month
225 daytime
UL EV&WK @6pm
100 Cdn LD
2500 Txt msgs
VM CID

Sis
$21 + SAF + taxes per month
225 daytime
UL Ev&Wk @6pm
1,000 Cdn LD
125 txt
VM CID

I signed 2 year term on each line. They offered additional 50 daytime min and free R2R if I signed 3 years. Based on my past usage I figured the minutes I have already is more than enough. so i didnt take that offer.

Do you really need free incoming, R2R in addition to UL EV&WK and Daytime minutes? maybe you can try to substitute one of the features for something else.

[penduboy]

OK Here is what I got after told them that I want to cancel my plan:

I renewed my contaract for another 3 years got iphone 16gb white for $349.00

250 daytime minutes.
unlimited evenings and weekends from 6am to 8pm
unlimited incoming calls
call display (full credit)
call waiting
voice mail (full credit)

for $25 + SAF + 911 + taxes

I asked for text messages and rogers to rogers but the rep said I have to pay extra for that ... I will try next time :)

How is my plan?

[Pro]

Well I just got off the phone with Rogers. I called 1888-ROGERS1 and said "cancel my phone." I was on hold waiting for a rep for about 15mins. I finally got someone and he sounded like a pretty cool guy. I told him I was calling in to see if I could get a plan that better suits my needs and look into a possible HUP. I did not threaten to cancel or anything like that so maybe I played the wrong card. I wasn't "offered" anything special. I asked about getting a cheaper plan but he only stated dropping off my VM or changing my value pack. The rep also said that if I do a HUP to the Iphone I would lose my $5 monthly credit. The price I was given for the phone was $249 minus a $50 rebate, so the cost would be $199. I also asked about adding the $30 6GB Data plan to my current plan and he said it would be around $76 all in. I was a little surprised at that so I followed up by asking if it's possible to get my plan sub $60 and he said it wasn't possible. To be honest I'm not even sure if I got the right department. I was on hold listening to music for 15mins and when I got the rep he asked me for my name, home phone #, postal code, and bday. My current plan is below and I'm about 2 years into my 3 year contract.

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Value Pack 7.00 VM + 75txt
Call Display w/Name Display 7.00
Savings: Digital Call Display Credit -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $34.85

So my 1st attempt was a fail. Do the retention deptartment reps have a specific greeting?

[cdbottle1]

Is it really possible for Rogers to offer by the second billing for their plans? :idea:

Per second billing plans are only applicable only for the corporate accounts, it depends on the company you work for and their agreement with rogers, regular plans does not comes with per second billing.

[cdbottle1]

Well I just got off the phone with Rogers. I called 1888-ROGERS1 and said "cancel my phone." I was on hold waiting for a rep for about 15mins. I finally got someone and he sounded like a pretty cool guy. I told him I was calling in to see if I could get a plan that better suits my needs and look into a possible HUP. I did not threaten to cancel or anything like that so maybe I played the wrong card. I wasn't "offered" anything special. I asked about getting a cheaper plan but he only stated dropping off my VM or changing my value pack. The rep also said that if I do a HUP to the Iphone I would lose my $5 monthly credit. The price I was given for the phone was $249 minus a $50 rebate, so the cost would be $199. I also asked about adding the $30 6GB Data plan to my current plan and he said it would be around $76 all in. I was a little surprised at that so I followed up by asking if it's possible to get my plan sub $60 and he said it wasn't possible. To be honest I'm not even sure if I got the right department. I was on hold listening to music for 15mins and when I got the rep he asked me for my name, home phone #, postal code, and bday. My current plan is below and I'm about 2 years into my 3 year contract.

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Value Pack 7.00 VM + 75txt
Call Display w/Name Display 7.00
Savings: Digital Call Display Credit -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $34.85

So my 1st attempt was a fail. Do the retention deptartment reps have a specific greeting?

Nope there's no special greeting for the retention department but if you are in the que for the retention department it will say something like "Thanks for calling rogers customer relations department, if you are not calling to deactivate your phpne pls hang up and redial by 1800...etc...."

[konfusion666]

has anyone ever gotten a good retention plan when they called in on weekends (including sundays)?

[cdbottle1]

has anyone ever gotten a good retention plan when they called in on weekends (including sundays)?

Retention department does not work on Sundays, Saturday's they are open only for few hours from 9 am/

[heimdal]

If I threaten to cancel but I just activated on February, will they listen?

I'm planning on asking how much is the ECF is to make an impression that I want to cancel, just to get them to offer me the normal $249 iPhone HUP, instead of the BS $499 corporate HUP, which they keep responding with since I'm on a corporate plan.

[EbonyRose]

So, finally got my plan sorted out.

300 Daytime minutes
Unlimited evenings and weekends at 6pm
Unlimited Incoming
R2R
1000 LD
Enhanced Voicemail
Caller ID
Unlimited web browsing
Whocalled (annoying as hell, so I'm going to remove)
125 SMS
50 MMS
Mobile backup

All for $25 + fees & taxes. So, I signed for three years to get the N95 at $99. I actually don't mind being with Rogers for another three years. My plan is pretty good. I tried as hard as I could, but I couldn't get the student bonuses added.

[carabunny]

OK Here is what I got after told them that I want to cancel my plan:

I renewed my contaract for another 3 years got iphone 16gb white for $349.00

250 daytime minutes.
unlimited evenings and weekends from 6am to 8pm
unlimited incoming calls
call display (full credit)
call waiting
voice mail (full credit)

for $25 + SAF + 911 + taxes

I asked for text messages and rogers to rogers but the rep said I have to pay extra for that ... I will try next time :)

How is my plan?

i would try again. are u at the end of ur contract? the closer u are or if you're off it, the more leverage you have.

if you're signing for 3 years i would push for more.

i would try to get the iphone value pack (cid, vvm, 2500 text) free
and the 16 gig iphone i was quoted 319, 284 and 249... so maybe a lower price?

[cuto]

So, finally got my plan sorted out.

300 Daytime minutes
Unlimited evenings and weekends at 6pm
Unlimited Incoming
R2R
1000 LD
Enhanced Voicemail
Caller ID
Unlimited web browsing
Whocalled (annoying as hell, so I'm going to remove)
125 SMS
50 MMS
Mobile backup

All for $25 + fees & taxes. So, I signed for three years to get the N95 at $99. I actually don't mind being with Rogers for another three years. My plan is pretty good. I tried as hard as I could, but I couldn't get the student bonuses added.that's pretty good. now i'm wondering are your vm, cid, and unlimited incoming credited towards your account? the plan i have is $25 + SAF + 911 and it gives me:

250min, UL ev @6pm and wk, UL incoming ($10 credit), basic vm ($7 credit), cid ($7 credit), R2R ($5 credit), 100min CDN LD, and i got to grandfather my UL SMS. the credits are starting to bug me so much because recently Rogers has been screwing up with my billing. plus they use it as their argument that i'm exceeding the allowable monthly credits per month whenever i try to negotiate to add something on. :(

so should i call back in and try to negotiate a plan that is all inclusive under the monthly service fee?

[nitroblu]

If I called in yesterday, quoted a Bell plan, and simply got outright rejected/stonewalled by retentions, can I call back in tomorrow and quote another plan that would suite me from Telus? The reason I ask is because I know they're supposed to take note of everything you say, and I even heard my CSR typing in the background as I talked. So if I quote a different plan from a different source, would they get suspicious when I called back and possibly put a "star" on my account?

Also, if I call back in a second time, where I got stonewalled before, what should I say to begin? Should I even mention I already called in before, or just use the same set-up I used before?

[carabunny]

If I called in yesterday, quoted a Bell plan, and simply got outright rejected/stonewalled by retentions, can I call back in tomorrow and quote another plan that would suite me from Telus? The reason I ask is because I know they're supposed to take note of everything you say, and I even heard my CSR typing in the background as I talked. So if I quote a different plan from a different source, would they get suspicious when I called back and possibly put a "star" on my account?

Also, if I call back in a second time, where I got stonewalled before, what should I say to begin? Should I even mention I already called in before, or just use the same set-up I used before?

i swear you've asked this question about six times now.
if nobody responds... prolly they don't know?

[imajin]

does nobody have any insider information? nobody knows a rogers retention rep?

[ramaslamma]

I recently signed a 3year contract, been about 3 months, if I call Rogers do you guys think I will get a decent plan if I threaten to cancel.

I was looking into the Fullfido plans, currently I have a corporate plan. The daytime minutes are a joke to me. I need a lot more.

[nitroblu]

i swear you've asked this question about six times now.
if nobody responds... prolly they don't know?
yup, but no one responded, not cuz any1 doesn't know, cuz i know some ppl will know for sure, many ppl have called bakc more than once to negotiate. it's jsut the question get buried behind plans ppl posts and other questions. So i've done the considerate thing and deleted the old posts and post a new one some i'm not taking up room in the forum....anyway, if anyone could help it would be great.

[2fast]

Hi all,

Did a quick search but couldn't find much.

Has anyone had any luck combining unlimited BB email and messenger ($15/month) with any of the value packs (either $15/month smart phone VP or $20/month ballin VP). I know that there is the student deal for $5/month off those plans so those aren't factored in just yet, but I am eligible and will be pursuing that for sure.

Right now I'm on a wicked voice plan, and am paying for the $11 VP with a $5 credit, but I am getting murdered on my text messages, thus the switch to the $15 SPVP or $20 VP. I am dreading paying the $30-$35 for both BB email and VM/CID/TXT.

Any advice? I always get the same response, which is 'since you're already on a retention plan it's really not possible to add more credits'.

Cheers!

[1barginxhunter91]

i was just wondering if i can get a rententions deal if i on pay as you go cause right now im with bell i have the 17.95 plan and my contract is comming to an end also have a rogers pay as you go and havent used it in a while so is it possible to get a decent plan and if so do i call the same number the is and posted and say cancel or do i have to do something else

[Badman]

i was just wondering if i can get a rententions deal if i on pay as you go cause right now im with bell i have the 17.95 plan and my contract is comming to an end also have a rogers pay as you go and havent used it in a while so is it possible to get a decent plan and if so do i call the same number the is and posted and say cancel or do i have to do something else

don't know what number to call. Try all, But I did hear about people getting small things like free caller id but don't expect a retention plan.

[imajin]

friend of mine got a new phone from work and they pay for it so he gave me his plan... all I can say is WOW...i replaced the 15$ blackberry plan for the 30$ 6 gig plan....you can make the calculations

http://farm4.static.flickr.com/3255/2794369401_160284e115.jpg

[longd]

friend of mine got a new phone from work and they pay for it so he gave me his plan... all I can say is WOW...i replaced the 15$ blackberry plan for the 30$ 6 gig plan....you can make the calculations



check your next bill, make sure all of your credit still there, sometimes when the stupid computer updated, some credit will lose...

[GoogleFish]

friend of mine got a new phone from work and they pay for it so he gave me his plan... all I can say is WOW...i replaced the 15$ blackberry plan for the 30$ 6 gig plan....you can make the calculations

http://farm4.static.flickr.com/3255/2794369401_160284e115.jpg

:eek:

Wow, $49 credit on a $28 plan. So much for the theory of maximum number of credits!

[napoleon1769]

Is it true you get $5 off all essential packs if you're a student?

[EbonyRose]

that's pretty good. now i'm wondering are your vm, cid, and unlimited incoming credited towards your account? the plan i have is $25 + SAF + 911 and it gives me:

250min, UL ev @6pm and wk, UL incoming ($10 credit), basic vm ($7 credit), cid ($7 credit), R2R ($5 credit), 100min CDN LD, and i got to grandfather my UL SMS. the credits are starting to bug me so much because recently Rogers has been screwing up with my billing. plus they use it as their argument that i'm exceeding the allowable monthly credits per month whenever i try to negotiate to add something on. :(

so should i call back in and try to negotiate a plan that is all inclusive under the monthly service fee?

UL incoming is credited towards my account. I subscribe to the $15 value pack, so I get a $15 credit every month. I use to get a separate VM, 500 txt pack and caller ID credit, but I got it all lumped together to get the $15 pack. I lost some SMS, but got unlimited browsing, so it was a good tradeoff. Is your contract ending soon? I've found recently that unless you're going off contract soon, they really won't give you anything else, if you're already on a retentions plan.

[EbonyRose]

Is it true you get $5 off all essential packs if you're a student?

Only if you subscribe to a student plan. I've tried five different reps, and they've all said that I can't add that to my retentions plan.

[doobievibes]

:eek:

Wow, $49 credit on a $28 plan. So much for the theory of maximum number of credits!
I believe the maximum amount of "Monthly Plan Credits" can't exceed the base plan. But you can get many credits for specific features - ie "Unlimited Incoming Calling Opt. Credit".

[massiso]

Are you saying that they gave the bold for $299 and also gave the Curve for free on one plan or 2 plans? I dunt see them giving away 2 phones on 1 plan... How did u manage to get the bold reduced by $100??? I would buy it for $299 on a 3 year, but my offer from them is $399 on 3 year with no admin fee


I got it reduce by telling them about the source's retail price on the Bold and yes I have 2 plans ;)

[GoogleFish]

I believe the maximum amount of "Monthly Plan Credits" can't exceed the base plan. But you can get many credits for specific features - ie "Unlimited Incoming Calling Opt. Credit".

That doesn't sound like much of a limit then. Look at the above plan, it's a $20 base plan and there is $20 of credits! And then more credits for individual items.

[migo]

Has anyone tried getting a $15 discount on the 6GB data plan by referencing the 50% off personal IM, email & web for the Touch Diamond on Telus?

[cuto]

UL incoming is credited towards my account. I subscribe to the $15 value pack, so I get a $15 credit every month. I use to get a separate VM, 500 txt pack and caller ID credit, but I got it all lumped together to get the $15 pack. I lost some SMS, but got unlimited browsing, so it was a good tradeoff. Is your contract ending soon? I've found recently that unless you're going off contract soon, they really won't give you anything else, if you're already on a retentions plan.i guess everyone gets their additional features credited as well...


I believe the maximum amount of "Monthly Plan Credits" can't exceed the base plan. But you can get many credits for specific features - ie "Unlimited Incoming Calling Opt. Credit".hmm... now i wonder, i think my plan is covered with "monthly plan credits" rather than the individual feature's credits. for example the unlimited incoming calling option credit, voicemail credit, or the digital call display credit. i wonder can i call back in and ask them to properly re-assign these credits with proper names, not just "monthly plan credits"? maybe for future reference, they'll be able to see that my monthly plan credits do not exceed my monthly service fee.

[migo]

On the other hand, if there's a feature you don't need, you can drop it and keep the credit. I did that with $7 credits for CID and VM. Total $14. Drop them, get the $11 Value pack. overall much better and I save $3 more. Similarly if you have the R2R one, and want UNC instead, then you could get it switched and only pay the difference instead of completely losing the credit.

[Haris]

Has anyone tried getting a $15 discount on the 6GB data plan by referencing the 50% off personal IM, email & web for the Touch Diamond on Telus?

yes I did that.... they gave me some crap of how telus' ploan is not really unlimited and is only 300mb (probably true... i don't care) but they still ended up giving me a $15 credit towards it..my plan is on a 1 year contract for phone, and 3 year for data

$27
200 daytime
unlimited evenings/weekends from 5pm
Unlimited Rogers to Rogers
Unlimited Incoming
1000 LD
Caller ID
Voicemail
500 sms/ 50 mms
- $5 better choice bundle discount = $22
+ $15 Blackberry 6 GB plan
= $37 + $7.45 = $44.45 *1.13 (tax)= $50.23 Taxes in :D

so you can get more credits then your monthly plan.. I get credits on all my additional features... so all i pay for is my monthly plan,, and the data plan..

[ibear]

unbelievable plan. if i can get that even withou LD and SMS i'll be happy.


yes I did that.... they gave me some crap of how telus' ploan is not really unlimited and is only 300mb (probably true... i don't care) but they still ended up giving me a $15 credit towards it..my plan is on a 1 year contract for phone, and 3 year for data

$27
200 daytime
unlimited evenings/weekends from 5pm
Unlimited Rogers to Rogers
Unlimited Incoming
1000 LD
Caller ID
Voicemail
500 sms/ 50 mms
- $5 better choice bundle discount = $22
+ $15 Blackberry 6 GB plan
= $37 + $7.45 = $44.45 *1.13 (tax)= $50.23 Taxes in :D

so you can get more credits then your monthly plan.. I get credits on all my additional features... so all i pay for is my monthly plan,, and the data plan..

[nitroblu]

unbelievable plan. if i can get that even withou LD and SMS i'll be happy.

yea, most of u guys r so lucky. i've already got stonewalled, afraid i will again and then they'll star my account lol, and yes, i was VERY polite

[ramurisan]

So if you get a deal over the phone
And part the offer is a new phone do they mail it you ?

[dealtaker]

So if you get a deal over the phone
And part the offer is a new phone do they mail it you ?

no they send it to you through email.

[BenK]

So if you get a deal over the phone
And part the offer is a new phone do they mail it you ?

yes, they do


no they send it to you through email.

y be such an ass? clearly he thought there were other options like picking it up at a rogers+ store

[superwell]

I was currently on a corporate plan and changed to this last night:

325 daytime min
R2R
Unlimited incoming
Unlimited SMS
Voice mail
CID
CW
100 LD
Unlimited eve/weekend from 6pm

All for $43 all in....not bad i think??

[tdestiny8]

where did u see the source featuring the bb bold for 299?
thanks!

[dealtaker]

yes, they do



y be such an ass? clearly he thought there were other options like picking it up at a rogers+ store

Hey it's your choice if you want to hold his hand.
Don't impose your pansy ass pamper everyone ways on me.
The information is already in the thread, all he has to do is look.

[Atom Bomb]

Hey guys,

Just thought I would thank everyone here for all the plethora of information on getting a great deal. Here is the plan I had from 3 years ago (old promo):
$25
100dt
1000 evenings/weekends@6
unlimited incoming
Rogers 2 Rogers
100 Long Distance Minutes
$15 Smartphone Value Pack.
=$53.62 with taxes and SAF

New Retentions Plan:
$20
250 Daytime Minutes
Unlimited Evenings and Weekends @6
Rogers 2 Rogers
Caller ID
Voicemail
100 Long Distance Minutes
$10 2500 Text message plan
-$10 TXT Message credit
=$31.02 with SAF + Taxes
$30/6GB data plan (need to add when I do a HUP)
-$15 Data Plan credit
=$47.97 with everything including the data package

They gave me a $15 credit for data in the assumption that I would take the $30 data plan, which I said I would think about before August 31st (haven't added the data plan on yet). I just need to decide on the hardware now! They would not budge on the Bold for $299, they said it was a promo The Source was giving and it would cause them a loss. I'm tempted to take the Bold at $399 now.


Thank You, Thank You, Thank You!

-Atom

Edit: All on the first call.

[anton204]

So how is everyone getting the data plan for $15? Just saying telus offers it for $15.

[tdestiny8]

is there a link for the telus internet browsing offer? i cant seem to find it online..it shows online that it doesnt include blackberries...

[nel602]

They gave me a $15 credit for data in the assumption that I would take the $30 data plan, which I said I would think about before August 31st (haven't added the data plan on yet).



What did you say to get the $15 credit on the data plan?
Is it true that most of the people who get this $15 credit on the data will be audited and risk losing the discount later?

[ji_hyun_jun]

Is calling *611 the same as calling 1 888 Rogers1 (7649771)? I tried calling the Rogers1, said 'cancel plan', and think I just got a regular CxR instead of relations. Has anyone noticed this?

[Atom Bomb]

What did you say to get the $15 credit on the data plan?
Is it true that most of the people who get this $15 credit on the data will be audited and risk losing the discount later?

I don't know honestly. The girl just told me that if I took a new data device and chose the $30 plan that she would offer the $15 credit, I didn't even say anything lol.

[Kaitlyn]

I still want to know whether this is a "data credit" or simply a monthly credit that is "towards your data" and that you can't get any additional voice plan credits...

[yiujun]

I am calling in for my mom (who has been a customer with ROgers for over 15 years) for a better plan but I don't know how I can do it

She only needs the phone for talking and she has a lot of calls coming in during the daytime. She has the folllowing plan right now:

R2R
Evenings and Weekends @ 6pm
CID
Weekday 500 mins

41.94 everything in.
But she's paying over 100/month because she always goes over.

So I was hoping to get her Unlimited incoming. I also want them to waive the 35 admin fee for the new iphone and get a 50 mail in rebate.

Does anyone know if this is possible and how I could go about doing this?
Her 3-year contract ends in 3 months...

[PlayerzInc]

hi everyone i need some help as my phone contract with rogers just ended. im not looking for anything crazy like data plans, i just need a voice plan. i am currently in a couples plan and i want to upgrade both phones (if possible to n95). I also want to get a good deal on my voice plan without getting the vision plan. how about should i go about getting a good plan when i talk to CSR. should i tell them im planning to leave rogers or what? i just want unlimited incoming, weekends and weekdays plus a decent number of minutes for daytime. txting + free network calling would be good but i consider it as extra. im currently paying approx $50 for two phone bills together. if anyone could give some advice on how to approach CSR it would help ALOT. thank you in advance.

[mcg]

I think if you're looking for a basic retention plan, without bells and whistles, just use the generic recipe.

Call in to cancel.
Say another company is offering something better. Make a plan up, but be reasonable.
They'll offer you stuff, then have counteroffers ready to make your plan better.
Talk a little bit more and you'll have your plan set to go.

[arias86]

I think if you're looking for a basic retention plan, without bells and whistles, just use the generic recipe.

Call in to cancel.
Say another company is offering something better. Make a plan up, but be reasonable.
They'll offer you stuff, then have counteroffers ready to make your plan better.
Talk a little bit more and you'll have your plan set to go.

What if they actually give in and cancel the account?

[mcg]

lol, that would be bad, but in that case tell them to go over the process with you, and that you will call back soon after some thought.

[PlayerzInc]

I think if you're looking for a basic retention plan, without bells and whistles, just use the generic recipe.

Call in to cancel.
Say another company is offering something better. Make a plan up, but be reasonable.
They'll offer you stuff, then have counteroffers ready to make your plan better.
Talk a little bit more and you'll have your plan set to go.

thanks for the reply. just curious..are there other "recipes" i can use. not the cancellation way?

[lusion]

I called in my second time today. What i remembered that they were gonna give me were: For $20

-200 anytime
-unlimited evenin and weekend(starting at 7)
-call display


A VERY basic plan. But i think its pretty cheap,right?

QUESTION:should i ask for texting and voicemail?

[lusion]

thanks for the reply. just curious..are there other "recipes" i can use. not the cancellation way?

What i did my first time around was tell them that i cannot afford it because i am only 16 and working part time. so i dont know if that applies to you or work for you.

[arias86]

I called in my second time today. What i remembered that they were gonna give me were: For $20

-200 anytime
-unlimited evenin and weekend(starting at 7)
-call display


A VERY basic plan. But i think its pretty cheap,right?

QUESTION:should i ask for texting and voicemail?

I think you should, but how long have you been with rogers? Are you near the end of your contract?

[lusion]

I think you should, but how long have you been with rogers? Are you near the end of your contract?

Well I told them i would call them back because the woman was a biotch asking that the account holder(my mom) has to confirm. And no i am no where near the end of my contract. I have a 3 year contract and i just passed 1 year.

[arias86]

Well I told them i would call them back because the woman was a biotch asking that the account holder(my mom) has to confirm. And no i am no where near the end of my contract. I have a 3 year contract and i just passed 1 year.

After one year into my contract, I was able to get a 5$ credit on my plan. If its better than your current plan and they dont want you to upgrade, then why not just settle for it? It's not the best plan , but you're only one year in so you don't have much leverage. Don't have much experience with this though. I'll be calling in at the end of september.

[doobievibes]

I still want to know whether this is a "data credit" or simply a monthly credit that is "towards your data" and that you can't get any additional voice plan credits...
Just bumping this question, as I am curious too.

[migo]

That's pretty cool, although I heard it was soft capped at 20GB. I'll have to check the Telus HoFo forums for that.

[penduboy]

i would try again. are u at the end of ur contract? the closer u are or if you're off it, the more leverage you have.

if you're signing for 3 years i would push for more.

i would try to get the iphone value pack (cid, vvm, 2500 text) free
and the 16 gig iphone i was quoted 319, 284 and 249... so maybe a lower price?

You are getting good deal on iphone. Good luck for your negotiation.

Pendu

[lusion]

After one year into my contract, I was able to get a 5$ credit on my plan. If its better than your current plan and they dont want you to upgrade, then why not just settle for it? It's not the best plan , but you're only one year in so you don't have much leverage. Don't have much experience with this though. I'll be calling in at the end of september.

I called in at 8 tonight and was put on hold for 30 mins >:( I will try tomorrow

QUESTION: Is it a wise thing to try and make them cancel the system access fee?

[Homi]

$25 voice plan
250 anytime mins, u/l eves/weekends at 6pm, u/l rogers to rogers

visual voicemail, 2500 txt, call display etc, $14 iphone plan
$30 data plan

$249 HUD to iphone

not amazing but reasonable considering i only been on contract for 9 months or so

[Firestorm]

hi everyone i need some help as my phone contract with rogers just ended. im not looking for anything crazy like data plans, i just need a voice plan. i am currently in a couples plan and i want to upgrade both phones (if possible to n95). I also want to get a good deal on my voice plan without getting the vision plan. how about should i go about getting a good plan when i talk to CSR. should i tell them im planning to leave rogers or what? i just want unlimited incoming, weekends and weekdays plus a decent number of minutes for daytime. txting + free network calling would be good but i consider it as extra. im currently paying approx $50 for two phone bills together. if anyone could give some advice on how to approach CSR it would help ALOT. thank you in advance.I'd recommend the $15 vision bundle anyway. You'd get the $100 vision credit and it's only $4 more than the other value bundle which has the CID and texting. Getting unlimited incoming now that the plans are gone and it's a $15 add-on might be a little hard.

[Nermal]

I have had the same problem. Using *611, the IVR options are slightly different and the call does reach a regular CSR even when asking to cancel.


Is calling *611 the same as calling 1 888 Rogers1 (7649771)? I tried calling the Rogers1, said 'cancel plan', and think I just got a regular CxR instead of relations. Has anyone noticed this?

[mushy_eyes]

I'm planning on getting a phone tmr, then calling in to "cancel" to hopefully get a better deal :)

But is that a bad idea? Can they see that I just got the phone like... 30 min ago? lol
And let's say he/she won't match what (for example) Telus is offering, and does let me cancel - do I have some time to cancel the cancel?

[lusion]

I'm planning on getting a phone tmr, then calling in to "cancel" to hopefully get a better deal :)

But is that a bad idea? Can they see that I just got the phone like... 30 min ago? lol
And let's say he/she won't match what (for example) Telus is offering, and does let me cancel - do I have some time to cancel the cancel?

Just don't do it man. Thats just stupid. They will know right away without you telling them that you just got a plan.

[ghettogal]

ok, so I've called and the best they can give me is

200 anytime minutes on a one yr renewal and 50 extra if i renew for 3
Unlim E/W from 6pm
free call display
free voicemail
either unlimited free incoming or 500 text

for 25 bux...i didn't take it yet..I want to call back and try one more time to see if I can get mrnngg's deal. I already talked to 3 csr...2 from retention and 1 from corp.


So I called again today and I told them to match the telus epp 1730 plan but they said they can't come up with anything like that. This is what she offered me instead.

For 20 dollars I would have:
250 mins
free after 8 (extra 5 dollars if I want after 6)
r2r
free incoming
caller id
vm for only 12 months

which do you think is better? Should I call again? This is my 3rd time calling. The first 2 times they offered me what I listed in the first quote. Should I just take it and try and negotiate for a better deal down the line? I also asked them about phones. For the iphone it's $249 + 35 activation fee and 199 if I have a $35 and up plan. $99 for k850i and $199 for n95.

[mcg]

It's pretty good considering you already have R2R and free incoming, that's already $15 saved!

[cruisx]

hi, you guys think that i could get maybe 5$ credit or the SAF removed after 6months? i am only 4 months in so far, will be 5 by September. ?:(

[lusion]

hi, you guys think that i could get maybe 5$ credit or the SAF removed after 6months? i am only 4 months in so far, will be 5 by September. ?:(

Im pretty sure you are still way to early to get the $5 credit, i got that after one year. But you could give it a shot because it really depends on the rep.

[nitroblu]

Should I call again? This is my 3rd time calling. The first 2 times they offered me what I listed in the first quote. Should I just take it and try and negotiate for a better deal down the line? I also asked them about phones. For the iphone it's $249 + 35 activation fee and 199 if I have a $35 and up plan. $99 for k850i and $199 for n95.

how r all ur current corp plan holders getting offered these plans? I keep getting told that my plan is already good because it's a corp plan, and nothing they can put together can beat it (it's an obvious lie, but they all keep saying it)

[cuto]

On the other hand, if there's a feature you don't need, you can drop it and keep the credit. I did that with $7 credits for CID and VM. Total $14. Drop them, get the $11 Value pack. overall much better and I save $3 more. Similarly if you have the R2R one, and want UNC instead, then you could get it switched and only pay the difference instead of completely losing the credit.what's UNC? anyhow, do you think i can use the same method as you mentioned? since both CID and VM are worth $14 in monthly credits, could i ask them to switch it up with the iphone vvm value pack valued at $15? if they could credit me $15 perfect but i'm also willing to pay the $1 difference too. my only concern for doing this is i have been calling retentions and regular CS quite a bit but this was as a result to get my bills corrected and i also did a HUP for the iphone. would my repeated calls lessen the chance for them to give me what i want? err i hope that made sense

[nidserz]

Well I negotiated a plan for my sister because she wanted the BOLD:
(she was out of contract and hadnt HUPed since 2005)

$399.99 for the Bold

$47
- 750 daytime minutes
- free after 6pm/weekends
- unlimited network calling
- cid/vm
- 100 long distance
$6 - $5 = $1
- 125 text msgs
$30 - $10 = $20
- 6GB BIS data

Total = $68 + 6.95 + 0.50 + tax = $85.26 - 15% (VIP bundles) = $73.xx

What do you guys think?

[Rx8-black]

Hey, I am planning to call rogers to get text or unlimited income/r2r. Ill be happy with 2 of the 3. I have a 23 corp plan plus SAF+911 and tax.

I have 200 daytime mins
Free after 6 and unlimited weekends.
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
Network Features

My bills comes out to almost 35 dollars. Just wondering any tips to get the text/unlimted incoming or r2r on my CORP plan? Barley have anything, i think i could get more. Thanks in advance:cheesygri

[superwell]

Hey, I am planning to call rogers to get text or unlimited income/r2r. Ill be happy with 2 of the 3. I have a 23 corp plan plus SAF+911 and tax.

I have 200 daytime mins
Free after 6 and unlimited weekends.
Detailed Billing
Exact Pricing
Cdn Corporate Long Distance
Canada to US Long Distance
Network Features

My bills comes out to almost 35 dollars. Just wondering any tips to get the text/unlimted incoming or r2r on my CORP plan? Barley have anything, i think i could get more. Thanks in advance:cheesygri


i had the $30 +$5 corp plan which included exactly what you have but with 325 minutes...my total bill came to $47 ~ after taxes and 911 a SAF..I called and got what I posted a few pages back..which is almost the same..$6 cheaper ($41) and the plan has R2R, unlimited incoming, unlimited sms and 100 LD minutes included...so I might of lost the per second billing (which only happens after the first minutes anyway) but I gained unlimited incoming...which most of my calls are anyway..and I lost CDN long distance (rates) but got 100 minutes anyway....so over all for about $6 less per month and more(IMO) features I did well. I never asked or neg. any data plans at all as I don't have a data phone so i went after what I need the most which is as many daytime minutes I can get with the lowest monthly fee....everything else is a bonus. (OH and I also got the $35 fee waived)

[nevy12]

150 mins DT
u/l evenings weekends @5
caller Id, u/l txting, u/l incoming, r2r, VM
My5 + 5 (5 of which Nationwide)
u/l web
50 MMS
75 mins to U.S
1000 can LD

for 39.90 all inc (SAF & other ridicukous fees.)

[EbonyRose]

150 mins DT
u/l evenings weekends @5
caller Id, u/l txting, u/l incoming, r2r, VM
My5 + 5 (5 of which Nationwide)
u/l web
50 MMS
75 mins to U.S
1000 can LD

for 39.90 all inc (SAF & other ridicukous fees.)

lol, definitely dreaming! But if you can get that deal, it would absolutely AMAZING!

[905fcuk]

lol, definitely dreaming! But if you can get that deal, it would absolutely AMAZING!

+1,

What a joke LMAO. In your dreams bud =P

[doltingi]

+1,

What a joke LMAO. In your dreams bud =P

+2


150 mins DT
u/l evenings weekends @5
caller Id, u/l txting, u/l incoming, r2r, VM
My5 + 5 (5 of which Nationwide)
u/l web
50 MMS
75 mins to U.S
1000 can LD

for 39.90 all inc (SAF & other ridicukous fees.)

why not add r2f too lol that'd be perfect

[dasaylay]

Just got off the phone with Rogers....got this:

$20
250 daytime minutes
unlimited weekends/evenings @ 6PM
Call ID
1000 Cdn LD minutes
Unlimited Incoming

First 2 months plan fee waived (just pay 911/SAF) in exchange for $35 activation fee to stay (she wouldn't budge!)

Came out alright. I used to pay:
$20
200 daytime minutes
unlimited weekends/evenings @ 6PM
+$7 Call ID
+911/SAF
=~44 per month.

[quinnstar3]

I've gotten no where with them over the last couple days...I only have 4 months left on my 3 year contract...Paid on average $100/month for a mediocre plan(can't remember it off the top of my head, problem was I signed up initially for a North American Rate plan so I didn't get a good initial deal)....

What I've been offered is

250 W/D minutes
Evenings/Weekends at 6
R2R
2500 Text
1000 Picture Text
CD/VM
1000 LD
And unlimited Mobile Browsing(Wap, not the 6GB deal).

All for $50

What I'd like is something like

250 W/D minutes
Evenings/Weekends at 6
R2R or Unlimited Incoming
2500 Text
CD/VM
1000 LD(or even 100)
6GB Data

For around $50 a month(seems reasonable compared to what people seem to be getting)...And a decent HUP price on either the iPhone or the Bold. I know I'm in the top tier because my revenue has been high. But I don't feel like I'm getting put through to retentions, I think I'm just reaching CSX. I told them to cancel after my next billing cycle, so I got about a month to hopefully reach something, but I'd really like to get the 6GB deal before it expires. Any suggestions?...

cheers

[1barginxhunter91]

question for u all cause im a "newbie" if i want to get a corporate plan what do i need i pretty sure i need an employee number i think anythere comment back would be apprieciated thank you =D

[Crimzaelus]

Hey, after reading a few pages in this thread, I feel like I should get my plan revised...
I currently have:

250 Daytime
Unlimited Weekends/Evenings after 6
Caller ID

= $20

I feel like I can get more though...but I don't know howabouts I should talk to the CSR...should I say i want to cancel? or tell them TElus/Bell has a better plan?

I read that Telus EPP 1730 plan is a good method in terms of comparison...but what does EPP stand for?

So all in all, how do I get a better plan?? :confused:

PS- I want txtmsging..:D

[4010]

but they also included a sim card although I already have one. Not sure what the purpose of this one is...any comments?

[arias86]

but they also included a sim card although I already have one. Not sure what the purpose of this one is...any comments?

every new phone comes with a sim card. keep it for future use.

[zappre]

Feeling pretty good these days about the new Rogers plan I just negotiated so I wanted to let you all know what's possible. I was a Bell customer with about 5 months left on my contract. I really wanted an IPhone. I called Rogers Retention, told them I"m not a wireless customer but am a longtime cable customer and was taking a shot at getting a 'wow' deal from them. If I got it, I'd switch. After some drama around the first guy offering me an amazing deal, then not calling me back the next day and no other CSR's saying they could get close to his offer, I got a nice CSR who helped me adjust the deal to end up here:

3 months unlimited phone (for new customers)
350 daytime minutes
Evg./Weekends from 5pm
125 test messages a month
unlimited incoming (or unlimited R2R but I chose incoming)
6GB data/email/GPS
Call Display/Call Forwarding/Call Waiting/3-way
100 Canadian LD minutes
No system access fee for the first year
No activation fee

All for $40.50 a month plus tax (and plus SAF after the first year)
I think this is crazy hot and nobody's gonna convince me otherwise.

She called it a 'Customer Relations Plan'. I can advise that she had access to a $15 credit which was applied to the data ($30 - $15 = $15). She was able to offer the 1 year without SAF. She offered Unlimited Incoming or Unlimited R2R). This is a doable deal but you need to fight for it and get luck with the CSR. BTW, I love my IPhone. It totally lives up to the hype. Good luck.

P.S. I made a big stink with Bell about the $200 they wanted to charge me for cancelling the contract so they chopped $90 off that and a different CSR knocked some more off my Internet and Phone plan to save me even more. All this can be done, just push and be persistent.

P.P.S. I got this by being assertive but very friendly and respectful. You totally get more bees with honey than with vinegar.

[mlerner]

Feeling pretty good these days about the new Rogers plan I just negotiated so I wanted to let you all know what's possible. I was a Bell customer with about 5 months left on my contract. I really wanted an IPhone. I called Rogers Retention, told them I"m not a wireless customer but am a longtime cable customer and was taking a shot at getting a 'wow' deal from them. If I got it, I'd switch. After some drama around the first guy offering me an amazing deal, then not calling me back the next day and no other CSR's saying they could get close to his offer, I got a nice CSR who helped me adjust the deal to end up here:

3 months unlimited phone (for new customers)
350 daytime minutes
Evg./Weekends from 5pm
125 test messages a month
unlimited incoming (or unlimited R2R but I chose incoming)
6GB data/email/GPS
Call Display/Call Forwarding/Call Waiting/3-way
100 Canadian LD minutes
No system access fee for the first year
No activation fee

All for $40.50 a month plus tax (and plus SAF after the first year)
I think this is crazy hot and nobody's gonna convince me otherwise.

She called it a 'Customer Relations Plan'. I can advise that she had access to a $15 credit which was applied to the data ($30 - $15 = $15). She was able to offer the 1 year without SAF. She offered Unlimited Incoming or Unlimited R2R). This is a doable deal but you need to fight for it and get luck with the CSR. BTW, I love my IPhone. It totally lives up to the hype. Good luck.

P.S. I made a big stink with Bell about the $200 they wanted to charge me for cancelling the contract so they chopped $90 off that and a different CSR knocked some more off my Internet and Phone plan to save me even more. All this can be done, just push and be persistent.

P.P.S. I got this by being assertive but very friendly and respectful. You totally get more bees with honey than with vinegar.

Wow is all I can say, you totally pwned everyone in this thread. Just watch your bills for the next little while, those credits have a habit of disappearing.

[ngmh]

Feeling pretty good these days about the new Rogers plan I just negotiated so I wanted to let you all know what's possible. I was a Bell customer with about 5 months left on my contract. I really wanted an IPhone. I called Rogers Retention, told them I"m not a wireless customer but am a longtime cable customer and was taking a shot at getting a 'wow' deal from them. If I got it, I'd switch. After some drama around the first guy offering me an amazing deal, then not calling me back the next day and no other CSR's saying they could get close to his offer, I got a nice CSR who helped me adjust the deal to end up here:

3 months unlimited phone (for new customers)
350 daytime minutes
Evg./Weekends from 5pm
125 test messages a month
unlimited incoming (or unlimited R2R but I chose incoming)
6GB data/email/GPS
Call Display/Call Forwarding/Call Waiting/3-way
100 Canadian LD minutes
No system access fee for the first year
No activation fee

All for $40.50 a month plus tax (and plus SAF after the first year)
I think this is crazy hot and nobody's gonna convince me otherwise.

She called it a 'Customer Relations Plan'. I can advise that she had access to a $15 credit which was applied to the data ($30 - $15 = $15). She was able to offer the 1 year without SAF. She offered Unlimited Incoming or Unlimited R2R). This is a doable deal but you need to fight for it and get luck with the CSR. BTW, I love my IPhone. It totally lives up to the hype. Good luck.

P.S. I made a big stink with Bell about the $200 they wanted to charge me for cancelling the contract so they chopped $90 off that and a different CSR knocked some more off my Internet and Phone plan to save me even more. All this can be done, just push and be persistent.

P.P.S. I got this by being assertive but very friendly and respectful. You totally get more bees with honey than with vinegar.




When did you get this plan?
I called today but couldn't get the $15 data plan credit.
Any way I can get this credit?

[001Stunna]

I was talking to a buddy today and he was telling me how he pays 60+sys access fee + 911 + taxes for his rogers plan...
and hes got something along the lines of

unlimited eve and weekends at 6pm
700+50 daytime minutes
125 txt messages
caller id
voicemail

The thing is most of his daytime minutes get used on incoming calls then calls he makes. So what would you guys suggest would be something to ask for when calling rogers retentions, considering hes been with them for 6 years and has never called in to ask for free stuff, and he also has tv and home phone with them too.

I was looking at this plan to switch to but it still seems a little bit too much already

350 + 50weekdays
Unlimited Incoming Calling
Unlimited evenings and weekends calling starting at 9pm to 7am
@40$

+Value Pack $11
Call display with name display
enhanced voicemail
125 text messages
who called
mobile backup

+5pm evenings 9$

that comes out to 60$ as it is though so i was wondering what should i ask for credits on...ex. value pack 11, extra text messages, extra minutes on top or the 5pm evenings or SAF.

I've called fido retentions for myself many times and managed to get a pretty good deal but not sure if rogers csr's go about things the same way, and im not really familiar with their promos and discounts.

[MaDgamEr]

...She called it a 'Customer Relations Plan'. I can advise that she had access to a $15 credit which was applied to the data ($30 - $15 = $15)...
You were advised wrong. Period.

There is no such thing as a data specific credit. If you had one applied, it would have been applied towards your MSF and NOT data specifically. Please refrain from making statements like thses as they are misleading to the general public and couse a lot of needless calls to the csr's. Look at your next bill, and you will see $15 Monthly Service Plan Credit, or online for that matter.

Also, keep a VERY close eye on that no sys access fee... This is an offer that is normally only applied to certain corp plans... unheard of on a reg plan. Unless you have proof... :D

[Kaitlyn]

You were advised wrong. Period.

There is no such thing as a data specific credit.

I was always under the impression there is no "data credit", but I wonder if there in fact IS...



Also, keep a VERY close eye on that no sys access fee... This is an offer that is normally only applied to certain corp plans... unheard of on a reg plan. Unless you have proof... :D

I was "lucky" enough to get my sys fee waived, but that was largely because they royally messed up my plan and while its still not what we agreed on and confirmed multiple times, it's a step in the right direction.

I really wish Rogers was more consistent... would save so many headaches :(

[MaDgamEr]

So maybe in your extereme circumstance... But that is a complete exception. A new customer without a corp code... No way.

As for the data specific credit... Doesn't exist. Every time I have inquired about it, it was stated that there is no such thing, and everyone who's ever 'claimed' to have such a credit has failed to provide any sort of proof of this credit.

[BenK]

$23/month
Corporate Plan
200 anytime minutes
Unlimited E/W @ 6
Enhanced VM, CID, CF, CW
$0.10/minute LD within Canada
$0.15/minute LD to the US
$150 HUP Credit, renewable every 2 years.
Unlimited inter-company calling (so unlimited calls to ppl on the same plan, useless to me)

Anyone know if I switch to a retentions plan, will I lose my renewable HUP credit? Cause, if I think about it, it works out to a ~$6 credit per month if I get a new phone every two years. My second 2yr contract just expired, so I'm looking to get a new phone (so my next HUP renewal comes around asap) and get a better plan (hoping to get 250+ anytime minutes and a txtmsg bundle)

[nevy12]

150 mins d/t
evning & weekends @ 5 u/l
u/l web, u/l txing, VM, CID,
MY5 + 5 (5 Canada Wide})
R2R, u/l incoming
50 MMS

All for 39.90$ all inc (SAF

[willeh]

250mins anytime
6pm e/w
$11 value pack?
R2R
100mins LD
6gb data plan

$58+tax

This is only my 2nd attempt at changing my plan, previously I did not have the LD/R2R/data plan and older value pack. I got a $10 credit this time around. I really hate calling in and I think this is good. I guess next time I HUP again I'll try to get a better plan too :|

[da1nonly_jsa]

after checking this thread since May... i finally decided to commit to a retentions deal at the end of july... everything was done on the phone and I was skeptical about what I was actually getting...

I finally got my bill yesterday and here's the breakdown of the charges...

nokia n95 8gb FREE (charged $367.94 credited $367.94)

waived $35 activation fee

250 mins/eve wknd plan ($20)
6pm start ($5)
call forwarding ($3)
rogers to rogers ($5)
call display, call waiting ($7)
500 text, 50 vid/pic ($5)
25 bonus mins (free)
3-mnth unltd texting (free)
system access fee ($6.95)
911 ($0.50)


TOTAL price $24.20 (with all discounts)

not the best... but good enough for my needs... btw i didnt need the voicemail becuz there's software on the phone to turn it into an answering machince...

WARNING: the representative said that Rogers does random audits on wireless accounts... and may charge me more if my discounts are deemed unreasonable. He said it costs rogers $18 to maintain a phone... and my discounts had put me below the threshold... but he said audits are random.

thanks RFD

[cuto]

anyone know what UNC may stand for?

alrighty as mentioned before in my plan, all my features such as CID, VM, and unlimited incoming are all credited as a monthly service credit, not the individual feature credit like "digital call display credit" etc. am i able to just call in and ask them to apply the correct credit?

[starR]

UNC = unlimited network calling. ie. Rogers wireless, Rogers home phone and Fido

[nel602]

how they heck do they not have the curve in silver?!?!!
I want to take the deal but they have no stock!!!!!
ARGH!

[Discount]

What is the deal with these audits?

I currently have

30$ Unlimited incoming Mega time
-15$ MSF= $15

5$ Canadian Long Distance 1000 minutes
11$ Value pack
SAF + 911 7.45

I think I got a pretty good deal. I just wish I could get more day mintutes and/or have early evenings for the same price.

Anyway I just ordered an iphone and renewed my contract. I even got the CSR to write specifically in the notes that this 15$ credit every month will not drop off and had her read the note back to me.

Now I hear they can just randomly rape the customer and change the plan that was agreed upon when entering into the verbal contract??? BS

If thats the case could we not sue? It seems illegal. Makes me want to send my iphone back and switch companies(I havent received it yet but should be her soon).

Very shady practices.

[nevy12]

100mins dt
u/l evening / weekends
sms web incomin all ulited
my10 nationwide
cid cc cw vm
1000 both u.s and canada
r2r r2f r2r nationwide cells and homephone
40.00 all inc with 30 dollars in credit
can any1 beat that??????????????????????????????

[mcg]

Does anyone have an idea when ROGERS will eventually flag your account?

I made up my best story and lied my way in an attempt to obtain a few features, but failed. I'm afraid I may have been marked. Any ideas? :o

[Rx8-black]

I just got nothing out of retentions..should i wait and call later or could i call back right away? What do you guys say to get the free stuff (txt/unlimited/r2r etc...)

[Discount]

Well just got off the phone. Looks like some the CSR didnt properly process the upgrade GGGRRRR. Anyway had the more recent csr put a note on the account saying that my commitment for sure ends on the 29th of this month.

Im thinking of seeing what FIDO can do for me. Basically if they can beat the plan I have now and give me the 16 gig for 300. I may then try to get an email saying this and then call retention and see if they can beat that lol. If not il go to Fido. :)

Will keep you guys updated. Im really paranoid about that 15$ msf randomly falling off though.

Would changing price plans cause me to lose it? Or would it fall off when my commitment ends?

[FarmPal]

Just called in again today (for the 4th time in the past week), and they wouldn't offer me anything better than ~$30 BEFORE all the fees, stating that it was the lowest they would go. I've been asking for unlimited calling after 6, unlimited wkends, call display and for their most basic txt plan.

This has been so annoying and time consuming... I'm just going to cancel and go with telus.

[da1nonly_jsa]

Just called in again today (for the 4th time in the past week), and they wouldn't offer me anything better than ~$30 BEFORE all the fees, stating that it was the lowest they would go. I've been asking for unlimited calling after 6, unlimited wkends, call display and for their most basic txt plan.

This has been so annoying and time consuming... I'm just going to cancel and go with telus.

sorry to hear... try calling closer to midnight... just before their hours of operation close... most employees seem to be in a rush to go home by that time and are sometimes willing to give you want you want to finish the call quickly...

[Rx8-black]

sorry to hear... try calling closer to midnight... just before their hours of operation close... most employees seem to be in a rush to go home by that time and are sometimes willing to give you want you want to finish the call quickly...

But isnt retentions closed by then? who do you guys talk to get the txt/unlimited/r2r and so on.

[da1nonly_jsa]

But isnt retentions closed by then? who do you guys talk to get the txt/unlimited/r2r and so on.

during the weekdays the close at midnight (it was some rep from Vancouver)... i got a retentions guy to give me the txt/unlimited/r2r...

[rems]

But isnt retentions closed by then? who do you guys talk to get the txt/unlimited/r2r and so on.

Maybe they get redirected to the West coast and close at 9pm local time?

[Rx8-black]

during the weekdays the close at midnight (it was some rep from Vancouver)... i got a retentions guy to give me the txt/unlimited/r2r...

What did you say to get that? Any advice?

[OverDriveAdamJ]

I just called, i'm about 8 months into a 3 year contract and they wont offer anything.

I threatened to cancel, and it seems like even saying cancel my phone at the prompt, doesn't get you to the retentions department. Can anyone pm me a direct like to their retentions? My girlfriend lost her job, and finances are extremely tight so i legitimately need to lower the plan, but they said that $25 is the least costing plan they have.

I've been looking at this thread and reading everyone's experiences from about November of last year. I've been trying to find the best way to approach the situation, and now that she lost her job, i have to do something about the plan. I know the direct # posted on the OP doesn't work as many have said that it doesn't work.

[FarmPal]

Just called in again today (for the 4th time in the past week), and they wouldn't offer me anything better than ~$30 BEFORE all the fees, stating that it was the lowest they would go. I've been asking for unlimited calling after 6, unlimited wkends, call display and for their most basic txt plan.

This has been so annoying and time consuming... I'm just going to cancel and go with telus.

Alright, so I called Telus, and they don't have the Super 10 Plan, or the 17.30 EPP thing going on anymore. I was pretty pissed about making like, a total of ~5 calls over the past week, waiting at least 20 minutes waiting for each one.

I was basically about to accept defeat and I thought about the best deal I was offered.. a downgrade of minutes from 500 --> 250, but free R2R and free after 6pm, for the same price. I called in, referred to the offer (I kept track of the CSR name, and time and date of my first call, and what I was offered), which they didn't apparently didn't track of. Maybe I was lucky, but this CSR was really helpful, and tried to add these features onto my existing plan. She couldn't give me the 125 txt for free, but ended up giving me $5 credit for it. I had to give up my corporate plan (500 minutes, free after 8pm, 7cent LD, CID), but I'm a lot happier now with all the other little perks.

Sooooo.. now I have:

250 minutes
Free evening/wkends after 6pm
CID, R2R, 100 LD minutes, 125 txt

For $21 + SAF + 911 + taxes. (!!!!!!)

I've regained my confidence in Rogers, and will now continue to spread the good word :cheesygri

[FarmPal]

Oh yes, and this last time, I called their CSR Retentions # directly. The wait was only 2 minutes as opposed to 20, and I KNEW I wasn't talking to some unhelpful CSR who'd tell me "that's impossible". I'm starting to doubt that the last few transfers actually directed me to retentions. (There was nothing in the waiting msg about how I can hang up and call 1-888-***-**** back)

[ghettogal]

what's the direct number to retention?

[mcg]

Actually to add to what FarmPal had said, today I called into "retentions" via. saying "cancel my phone" at the automated system, but it apparently directed me to a "Customer Care" department.

When the lady at this dept. couldn't do anything about my issue, she said she would transfer me to the "Customer Relations" department. So I guess it's somewhat different now.

[tenen]

My sister has a crappy(expensive) plan and called today asking to be transfered to the retentions departement but probably got a regular rep.
They offered a credit for cid and vm and wanted to force her to sign for another 3 years. She did a HUP a year ago, so her contract expires in two years. She asked about her buyout and they said $200 + taxes.
This is what she has at the moment:

$25: 200 weekday minutes
unlimited after 6/weekends
unlimited incoming
$20: 2500 text messages
caller id
voicemail
etc...
$15: my5 countrywide
---------------------
$60 + saf + 911 + taxes = $76.21

She uses lots of LD and text messages.
1000 LD is simply not enough.
Any advice?

[Batman.]

I called Rogers a few days ago, and I was able to get

$35
250 weekday
Evenings starting from 5pm and weekends
Network calling (free to and from Rogers/ Fido customers)
2500 text ,1000 picture, CID, Who called, voicemail etc
200 LD

[ghettogal]

Actually to add to what FarmPal had said, today I called into "retentions" via. saying "cancel my phone" at the automated system, but it apparently directed me to a "Customer Care" department.

When the lady at this dept. couldn't do anything about my issue, she said she would transfer me to the "Customer Relations" department. So I guess it's somewhat different now.

I usually call and just say customer retention. And it does lead me to that dept cuz i've asked them everytime to confirm.

[nel602]

i've called a few times in the last few weeks for my line and my fiancee's
i find that if you say wireless, then cancel it usually goes to retentions, but once or twice i ended up with a reg csr.
when you do get connected with a reg. csr try saying i was in the process of being transferred to rententions but got disconnected, that usually works for me too. good luck.

on another note, my last conversation with a retentions rep they said they could not discount the hardware anymore, but instead offered $20 off the monthly plan for the next 4 months.
Also they said they are not allowed under any circumstance to waive the $35 admin fee anymore?!?!?! I told them to make a note and I will call back.
Anyone else have any similar experiences with discounts on hardware and waived admin fee recently?

[Rx8-black]

I called rogers tonight and got this offer.

Corp plan:

200 minutes/Unlimited Weekends
Unlimited Evenings at 6 for extra $5
Call Display
Per Second Billing

25 consumer plan with:

250 dt min
Unlimited after 6 and weekends
CD
Unlimited incoming
100 LD
500 txt (extra 5)

So with tax and all the fees it would come out to 42.38. ( subtract $ 5 if i dont want the txt)

So if i take off the txt it would be a 20 consumer plan. Should i take this? instead of the corp plan. they gave me the 100 ld min to replace the corp ld rate.

Also got him to wavie the admin fee of $ 35 if i do a hardware upgrade for the iphone. but wont give me the $50 credit.

[FarmPal]

what's the direct number to retention?

I used the number from the first post. Supposedly they're changing sometime soon, but it seemed to work for me.

1-888-936-7283

Good luck! =)

[commerce guy]

I have a question about Rogers auditing. I think my account got audited so I have to pay $5 more per month. (from $15 to $20 plus saf, 911, tax) Will Rogers flag me as a dishonest customers cuz I pay too little? Cuz apparently they screwed up my credit before, give me $15 text messaging credit instead of $10. That's why I got my plan for $15...

Thanks!

[Badman]

So I finally got my bill(biggest rogers bill I ever got:lol: ) after upgrading to the iphone 16GB and adding the data plan and getting a $5 discount.

Anyways I see my bill and I was charged the activation fee($35). Should I call retentions or could a normal CSR remove that fee? Also I see on my online profile my previous call display credit still expires with my old contract(2009) Could they change it to expire with the new contract(2011)

Thanks.

[cdbottle1]

So I finally got my bill(biggest rogers bill I ever got:lol: ) after upgrading to the iphone 16GB and adding the data plan and getting a $5 discount.

Anyways I see my bill and I was charged the activation fee($35). Should I call retentions or could a normal CSR remove that fee? Also I see on my online profile my previous call display credit still expires with my old contract(2009) Could they change it to expire with the new contract(2011)

Thanks.

For the Iphone upgrade there's a special rule for not to waive the activation fee, even retention will not waive off that fee, but you could talk and change the expire date of the call display credit with your renewal, that has to be done through retention department.

[lusion]

QUESTION:I'm 1 year into my plan. Is it possible to get a deal for the iphone 3g,just the phone no data plans or anything?

[tre_cool99]

I just signed on a 3 year contract with Rogers and got the iphone. Here's my new plan:

25$
250d/t
Unlimited W/E after 6pm
CID
VM
R2R
1000 L/D Canada
125 txt

+$30 data plan.

How does this compare with others here?

[bzzztobee]

this question might seem out of place, but i dont know where else to put it. Does anyone know if we can buy the blackberry pearl at full price (no contract) and then use it with prepaid cards? do i have to have a Blackberry plan if i dont need to email and surf the web?

[TypeS_A-Spec]

Well about a month and a half ago I called in to do a hardware upgrade for the iphone and get a better plan. What they offered and I accepted is the following:

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
500 text messages and 50 video/picture msg

I was pretty satisfied with this plan but after reviewing my bill, I thought I would try to convince them to give me a $15 credit towards the $15 VVM value pack instead of giving $7 credit for the Call Display and $5 credit for the Messaging pack. The csr that I talked to actually gave it to me but one thing he forgot to take off of my account is the $5 credit for the messaging pack. So at the end, I have:

$20 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
2500 Text messages
Visual Voicemail
WhoCalled

Let me know what you guys think. I think I am satisfied with this plan minus the data package. Going to try to get the 6gb for a discounted price next =P

[TypeS_A-Spec]

You can use the blackberry pearl on prepaid as long as you have a simcard that is registers for pay as you go. And you will have to load it up with airtime. The best one right now is the $100 for one year airtime credit.


this question might seem out of place, but i dont know where else to put it. Does anyone know if we can buy the blackberry pearl at full price (no contract) and then use it with prepaid cards? do i have to have a Blackberry plan if i dont need to email and surf the web?

[TrueToy]

Ok guys,

I called rogers today. Here's my current plan

100 weekday / 1000 evening & weekend starting at 8pm
Unlimited Incoming

25$

communicate value pack
11$

+ SAF + 911
6.95
.50
33.3% discount on value pack

TOTAL: 39.78

Since i wanted my5, they offered me a few my5 plans, but none of them have unlimited incoming, which i definately want.

so what the CSR offered me was

100 weekday / 1000 evening & weekend (same plan)
+ 50 weekday minutes
+ 50 weekday minutes
25$

my5 CANADA
15$

Upgrade 11$ communicate value pack to new 11$ value pack(enhanced features)
$11

SAF+911
6.95 + .50
-------
58.45$
10$ Credit
TOTAL: 48.45


Should i take it? What i really want is another 5$ credit for the 11$ value pack, or for them to give me the 33.3% discount on the value pack i had from before.

They were quick to offer me a few plans/upgrades.

they'll give you 1000 long distance minutes for picking up the phone, and i was kindof surprised they didn't give it to me in the final plan they offered, but i dont really need it.

If you dont need unlimited incoming, i could've got get 200 minutes/unlimited weekends @ 6 + my5 + value pack w/ saf for about 50$, but having unlimited incoming always is very important to me.

Please advise oh wise guru's of RFD.

[hoon]

Well about a month and a half ago I called in to do a hardware upgrade for the iphone and get a better plan. What they offered and I accepted is the following:

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
500 text messages and 50 video/picture msg

I was pretty satisfied with this plan but after reviewing my bill, I thought I would try to convince them to give me a $15 credit towards the $15 VVM value pack instead of giving $7 credit for the Call Display and $5 credit for the Messaging pack. The csr that I talked to actually gave it to me but one thing he forgot to take off of my account is the $5 credit for the messaging pack. So at the end, I have:

$20 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
2500 Text messages
Visual Voicemail
WhoCalled

Let me know what you guys think. I think I am satisfied with this plan minus the data package. Going to try to get the 6gb for a discounted price next =P

wow nice

[Acuratl]

wow nice

took the words outta my mouth, i seriously call BS your account will prob be audited..if its true!~


Ok guys,

I called rogers today. Here's my current plan

100 weekday / 1000 evening & weekend starting at 8pm
Unlimited Incoming

25$

communicate value pack
11$

+ SAF + 911
6.95
.50
33.3% discount on value pack

TOTAL: 39.78

Since i wanted my5, they offered me a few my5 plans, but none of them have unlimited incoming, which i definately want.

so what the CSR offered me was

100 weekday / 1000 evening & weekend (same plan)
+ 50 weekday minutes
+ 50 weekday minutes
25$

my5
15$

Upgrade 11$ communicate value pack to new 11$ value pack(enhanced features)
$11

SAF+911
6.95 + .50
-------
58.45$
10$ Credit
TOTAL: 48.45


Should i take it? What i really want is another 5$ credit for the 11$ value pack, or for them to give me the 33.3% discount on the value pack i had from before.

They were quick to offer me a few plans/upgrades.

they'll give you 1000 long distance minutes for picking up the phone, and i was kindof surprised they didn't give it to me in the final plan they offered, but i dont really need it.

If you dont need unlimited incoming, i could've got get 200 minutes/unlimited weekends @ 6 + my5 + value pack w/ saf for about 50$, but having unlimited incoming always is very important to me.

Please advise oh wise guru's of RFD.


nah crap offer, what i would do is honestly do without myfive, go with unlim after 6pm, R2R it works out to be better...

[doltingi]

Well about a month and a half ago I called in to do a hardware upgrade for the iphone and get a better plan. What they offered and I accepted is the following:

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
500 text messages and 50 video/picture msg

I was pretty satisfied with this plan but after reviewing my bill, I thought I would try to convince them to give me a $15 credit towards the $15 VVM value pack instead of giving $7 credit for the Call Display and $5 credit for the Messaging pack. The csr that I talked to actually gave it to me but one thing he forgot to take off of my account is the $5 credit for the messaging pack. So at the end, I have:

$20 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Rogers to Rogers
Unlimited Incoming
100 Long distance minutes
2500 Text messages
Visual Voicemail
WhoCalled

Let me know what you guys think. I think I am satisfied with this plan minus the data package. Going to try to get the 6gb for a discounted price next =P

did you speak to a rep from Customer Service or Customer Relations?
That plan looks amazing...

[TrueToy]

took the words outta my mouth, i seriously call BS your account will prob be audited..if its true!~




nah crap offer, what i would do is honestly do without myfive, go with unlim after 6pm, R2R it works out to be better...

I can't go without my5, girl lives in another city, have to be able to call her cell line and land line always for free (i talk to her at least 50 hours a week)

What should i ask for?

Do you guys think its worth dropping unlimited incoming for evenings & weekends at 6(unlim)?

SORRY! i forgot to add, my5 is canada wide, not local.

[rupture]

I can't go without my5, girl lives in another city, have to be able to call her cell line and land line always for free (i talk to her at least 50 hours a week)


:eek:

[Mad.Whack]

Btw guys the 30$ 6Gb plan has been extended until the end of September.

[slicecom]

I can't go without my5, girl lives in another city, have to be able to call her cell line and land line always for free (i talk to her at least 50 hours a week)


:eek: You talk on a cell phone for 2 full days every week!? Wow, if you don't have a brain tumor by now, I think you just proved that there is NO danger from cell phone radiation whatsoever.

[TrueToy]

^^yeah, my longest relationship up until this one was 3 months. This one is going on 2 years and i still love talking to her. I didn't even know it was possible to enjoy talking to women.

(you're right though, not all of that is on my cell, but at least 1/2 is)

So do you think i can get an extra 5$ off my plan? if so i'll take it. The way i see it, my5 is worth 15$ to me, so if the plan was 5$ less than it is now (~48-5=43) and my5 is worth the 15$ for me, i'm really paying 28$ a month for 200 weekday minutes/1000 weekend with unlimited incoming, as much texting as i need and voicemail, caller ID, whocalled, bla bla bla including the SAF



also, you guys who use a lot of LD a month, why not get a plan with unlimited incoming, and use a callback calling card? = free outgoing (almost) including LD

[Ry_Cooders_Eulogy]

Love this thread ... just upgraded to the 16 gig iphone

$25 + SAF + 911
275 minutes daytime
Unlimited evenings and weekends @6pm
Call Display
Unlimited Incoming
100 Long distance minutes
125 text messages
$30 6gig plan...

6 months unlimited free local calling

[jkamau]

so i have been following this thread for past couple of weeks and finally decided to call in today. so i called retentions using the *611 and "cancel my phone" procedure. ended up being on hold for 4.5 hours (yes i got patience). then i called the regular rogers from another line and the CSR told me to be on hold and she could do nothing about it. After i hang up she calls me back and says that retentions is pretty free and she can transfer me straight away. after 5 hours i got this super hot deal.

Initially i had:
couples plan: 300 pooled minutes
UL evenings n weekends
100 Canadian LD on both lines
$11 value pack on 1 line

Total= $42 including SAF and tax.

I had just been half way through my 3 year contract.

So i got 2 K850i for $300 including admin fee and tax.

and on top i got $15 off for 1 year on my plan as i got SAF waived on both lines. On top i got 3 months unlimited calling.

So now i will be paying around $27 (including TAX) for a couples plan.
Considering the fact that i was told to pay around $130 for one Nokia 6085 HUP (crapiest phones on rogers) i think i am pretty happy with what i got.
let me know what you guys think :)

[rupture]

Btw guys the 30$ 6Gb plan has been extended until the end of September.

Where do you see this? Still shows Aug 31st on their website.

[Mad.Whack]

Where do you see this? Still shows Aug 31st on their website.
Voila
http://www.reportonbusiness.com/servlet/story/RTGAM.20080828.wrogers28/BNStory/Business/home

Link taken from howardforums

[Mad.Whack]

let me know what you guys think :)

That's an amazing price for a couples plan.

[gman]

so i have been following this thread for past couple of weeks and finally decided to call in today. so i called retentions using the *611 and "cancel my phone" procedure. ended up being on hold for 4.5 hours (yes i got patience). then i called the regular rogers from another line and the CSR told me to be on hold and she could do nothing about it. After i hang up she calls me back and says that retentions is pretty free and she can transfer me straight away. after 5 hours i got this super hot deal.

Initially i had:
couples plan: 300 pooled minutes
UL evenings n weekends
100 Canadian LD on both lines
$11 value pack on 1 line

Total= $42 including SAF and tax.

I had just been half way through my 3 year contract.

So i got 2 K850i for $300 including admin fee and tax.

and on top i got $15 off for 1 year on my plan as i got SAF waived on both lines. On top i got 3 months unlimited calling.

So now i will be paying around $27 (including TAX) for a couples plan.
Considering the fact that i was told to pay around $130 for one Nokia 6085 HUP (crapiest phones on rogers) i think i am pretty happy with what i got.
let me know what you guys think :)

If I read it correctly, you will pay $42 again one year later. I also assume you will have a new 3 year contract starting from now. When will your weeknight start from? 6pm? 7pm? 9pm?

Regardless, it is still a good deal IMO.

[Crimzaelus]

I can't go without my5, girl lives in another city, have to be able to call her cell line and land line always for free (i talk to her at least 50 hours a week)


50 hrs/week approx. equals to 7hrs/day
How do u talk to someone 7 hrs a day?!?!
That's crazyyy

[TypeS_A-Spec]

[QUOTE=Acuratl;7333073]took the words outta my mouth, i seriously call BS your account will prob be audited..if its true!~

I am kind of worried myself, but hey they offered it to me. This was the ideal plan I was looking for and I was surprised I got it. I was expecting to pay $25 not $20, but the guy accidently forgot to remove the additional $5 credit on my account, so it becomes $20. Hopefully everything will be fine and I wont get audited.

[jkamau]

[QUOTE=gman;7333812]If I read it correctly, you will pay $42 again one year later. I also assume you will have a new 3 year contract starting from now. When will your weeknight start from? 6pm? 7pm? 9pm?

Yea you are right. I will be paying $42 after one year and my weeknights is from 9pm. But I dont talk a lot on cell phone so thats not an issue. I can always call in again after 1 year and tell them to waive SAF again. :cheesygri if not then i am off to fido or bell.
oh n i forgot to mention that i have unlimited texting (one time $50 fee). its local and international texting. not through rogers though. got it done through some guy who used to work for rogers.

[TrueToy]

^^D'oh, its a month. i can't read:(

[gman]

[QUOTE=gman;7333812]If I read it correctly, you will pay $42 again one year later. I also assume you will have a new 3 year contract starting from now. When will your weeknight start from? 6pm? 7pm? 9pm?

Yea you are right. I will be paying $42 after one year and my weeknights is from 9pm. But I dont talk a lot on cell phone so thats not an issue. I can always call in again after 1 year and tell them to waive SAF again. :cheesygri if not then i am off to fido or bell.
oh n i forgot to mention that i have unlimited texting (one time $50 fee). its local and international texting. not through rogers though. got it done through some guy who used to work for rogers.

This is more interesting. How does that work? Tell us more.

[Pro]

Wow. Rogers isn't budging at all. I recently lost my phone and I just called in to cancel. Well I'm pretty sure I got the right department just now, but they weren't really willing to throw in anything new/better if I resigned on a 3 yr plan for the Iphone. Right now I'm not 100% on what to say because I have tried a few angles, except for fully pushing a cancellation. Maybe I should just jump ship to Fido or Telus. Below is my current plan.

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Value Pack 7.00
Call Display w/Name Display 7.00
Savings: Digital Call Display Credit -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $34.85

The value pack is VM + 75 txts. Everything works out to about $40 a month. I'm pretty much 2 years into this plan.

[gman]

Wow. Rogers isn't budging at all. I recently lost my phone and I just called in to cancel. Well I'm pretty sure I got the right department just now, but they weren't really willing to throw in anything new/better if I resigned on a 3 yr plan for the Iphone. Right now I'm not 100% on what to say because I have tried a few angles, except for fully pushing a cancellation. Maybe I should just jump ship to Fido or Telus. Below is my current plan.

250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Value Pack 7.00
Call Display w/Name Display 7.00
Savings: Digital Call Display Credit -7.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Total before taxes: $34.85

The value pack is VM + 75 txts. Everything works out to about $40 a month. I'm pretty much 2 years into this plan.

It may not be the super plan but it is not that bad with the stuff you have. Do you really need the value pack? That would be the part I cut.

[Pro]

It may not be the super plan but it is not that bad with the stuff you have. Do you really need the value pack? That would be the part I cut.

Yah it definately isn't a bad plan at all. I like the plan but I do need more txt and I've been asking for more added but they won't just add it on. The value pack is VM + 75txt. I guess I could drop it because VM isn't too important to me but I would like more text and the 125txt pack is $6 alone. I don't get how some people are getting such exceptional plans. What are you all saying?? Are you telling the CSRs pure lies?!

[DJ myndLess]

Holy ginormous thread, Batman...

Anyway, has anyone had any luck getting a RAZR2 for less than $129?
That's what I was offered today by a regular CS person.

[Discount]

I have a couple quick questions at the end of this post. It would be greatly appreciated if I could get input from some of you on these issues.


I called in to give my 30 days notice.

This is what I was offered.

25$

250 daytime
Unlimited Evenings and weekends 6pm
Unlimited Incoming (local...gggrrr)
R2R (local)
Free voicemail and Call Display

1000 LD for 5$


25 + 5 + SAF + 911 = $37.45


Now below are my questions.

1) Right now I have a $15 MSF credit on the account. Will this stay with me if I go on the above plan? (I didnt mention it at the time because it seemed like it would be too good of a deal for them to accept lol)

2) Is it possible to do a Transfer of Responsibility with retention plans like this? (I was thinking of getting my Dad the same plan and then transferring it to him.)

3) If I sign up to the data plan can I really for sure 100% cancel within 15 days with no ECF??

Any awnsers to the above questions will be greatly appreciated.

[Discount]

Forgot 1 more question.

4) In the event of some random audit what would likely happen to the plan below



25$

250 daytime
Unlimited Evenings and weekends 6pm
Unlimited Incoming (local...gggrrr)
R2R (local)
Free voicemail and Call Display

1000 LD for 5$


25 + 5 + SAF + 911 -15 MSF credit = $22.45

[rupture]

Forgot 1 more question.

4) In the event of some random audit what would likely happen to the plan below



25$

250 daytime
Unlimited Evenings and weekends 6pm
Unlimited Incoming (local...gggrrr)
R2R (local)
Free voicemail and Call Display

1000 LD for 5$


25 + 5 + SAF + 911 -15 MSF credit = $22.45

Of course incoming is local, why would it be different?

[Minidisc]

I have 2 Rogers cell phone plans that are currently finished their contracts and we plan on getting a third plan. Do you think I would be able to negotiate a better deal talking to CSR if I'm negotiating for 3 plans? or even go straight to retentions for just those 2 off-contract plans?

[mushy_eyes]

I have a question - for Rogers to Rogers, is it unlimited calling to any Rogers phone even if it's long distance?
OR
Let's say I have a Toronto number, and I'm in Waterloo. Is it free to call my friend who's also with Rogers and has a Waterloo number?

Oh, and don't know if my plan is warm or not, but I THINK it's not bad for my first cell phone?
Basically got a $10 discount off the $45 student plan, and added the $15 value pack - $5 = $10
So total is... $45/mth, after tax is less than $60 :)
Can get on MSN (well, need to refresh it, but I don't mind :)) use GPS, etc. all for free... not too bad! :)

[mcg]

I asked a rep about the R2R local - it's only local to you.

So if you are in waterloo and make calls to people in waterloo using ROGERS, it's free - but if you make calls to Toronto it's LD.

Tried it on my vacation to the maritimes (safeway tours :lol:) - called my dad in halifax, and it was considered local R2R since we were both there.

[Firestorm]

I have a question - for Rogers to Rogers, is it unlimited calling to any Rogers phone even if it's long distance?
OR
Let's say I have a Toronto number, and I'm in Waterloo. Is it free to call my friend who's also with Rogers and has a Waterloo number?

Oh, and don't know if my plan is warm or not, but I THINK it's not bad for my first cell phone?
Basically got a $10 discount off the $45 student plan, and added the $15 value pack - $5 = $10
So total is... $45/mth, after tax is less than $60 :)
Can get on MSN (well, need to refresh it, but I don't mind :)) use GPS, etc. all for free... not too bad! :)That's considered a local call. Rogers to Rogers is only local. Same with Unlimited Network Calling.

[gei]

I can't go without my5, girl lives in another city, have to be able to call her cell line and land line always for free (i talk to her at least 50 hours a week).

wtf? thats like more than 7 hours a day. dont u have a job or school or anything?

[tinybabyrobot]

If I called in yesterday, quoted a Bell plan, and simply got outright rejected/stonewalled by retentions, can I call back in tomorrow and quote another plan that would suite me from Telus? The reason I ask is because I know they're supposed to take note of everything you say, and I even heard my CSR typing in the background as I talked. So if I quote a different plan from a different source, would they get suspicious when I called back and possibly put a "star" on my account?

Also, if I call back in a second time, where I got stonewalled before, what should I say to begin? Should I even mention I already called in before, or just use the same set-up I used before?

I called back around 5 times. Usually they'll put on file what was offered to you. I think the best thing is honesty. "I might cancel if I don't get a good deal, what can you offer me?"

I've then phoned back and said, "this is what the last guy offered me, as you can see on my file. However, what I'm looking for is this..."

Assuming you've paid your bills on time all that good stuff, you can say things along the lines of "I'm a good customer, you should be trying to keep me... I pay my bills on time... etc... can't you give me... R2R (for example)"

And of course, always be nice.

[manfrog]

1 yr 5 months into my 3 year contract (on two phones)

Called today and was offered....

250 anytime
R2R
U/L incoming
U/L Eve Wkd's
100 CDN LD minutes
CD/CW

27.45 plus tax
+7 VM
+15 BB Plan

BB 8110 $0 + 35 Admin (wouldn't waive)
BB 8310 $150+35 Admin (wouldn't waive)

Not so hot huh? I doubt my account rakes in a lot of $$ for them and I am not even 1.5 years into my contract. What should I do??

What I want is the plan (per phone) to be $40-$43 plus taxes incl $15 BB Plan and VM. 8810 for free and 8310 for $100 (no admin fee's). Is this possible you think?

Many people have been getting $27 plan incl VM so I don't see my plan ideas as that far off.

HELP!

[mcg]

Remove some of the features on the plan then. Do you really need R2R with unlimited incoming?

Ask yourself if you use all the features in your plan. If you don't need them, get rid of them and lower the cost of your plan :D

I am personally on a basic retentions plan w/

250 min
E/W 8pm
CID/VM
100LD

for 15.50 + tax. Nothing special :(

[BlueFusion]

Is your $15.50 plan including SAF already?

[gman]

unlimited receiving of text messages

Is that pretty standard in all plans?

BTW, I pay $10 less than your voice plan (but I don't have better choice bundle discount) and I don't have UL incoming and don't have LD minutes. So, for $10 more, you probably get a reasonable plan.

My plan is $15 + $30 (6G data) + SAF + 911 + tax.

[gman]

Great! I replied your post before your post. ;) :confused:

EDIT: your post is now disappeared. :confused:

[alysomji]

My results from calling Rogers Retention this morning (I'm a corporate customer who's been with them for several years and also have my cable and internet with them):


* 250 daytime minutes
* free weekends
* unlimited evenings starting at 6PM
* unlimited incoming
* call display
* voicemail
* 100 long distance minutes
* 6GB BlackBerry data package
* unlimited receiving of text messages

total before SAF ($6.95), 911 ($0.50), GST and PST: $25 plan + $30 data - 15% better choice bundle discount = $46.75

estimated total after all fees and taxes = $61.25

Got the BlackBerry Bold at $399. No activation or whatever that $35 fee is.

Note: The above is a 3 year contract consumer plan. It's not a corporate plan. No longer am I on a corporate plan since the rep. had to change it to a consumer one (at no cost to me) to give me some of the features above.


Any comments? Did I get ripped off? I hope I did a reasonable job. I also got my brother the above deal. He's coming over from Telus so he's a new customer. That reduced a bit of my leverage, actually. He normally wouldn't be getting the above deal without being with Rogers for at least 6 months, according to the Retentions agent I spoke with.

[alysomji]

Great! I replied your post before your post. ;) :confused:

EDIT: your post is now disappeared. :confused:

Sorry, I wanted to add a bit of information to my post. RedFlagDeals has saved me so much money over the years that I wanted to give some more details so that folks here can at least get as good of a plan as I get, if not much better.

Hope what I posted helps someone, somewhere, in some small way.

[mcg]

My plan has a SAF credit applied so I don't pay that gibberish.

By the way, right now I have 2 separate credits for CID and VIM, totalling to $14... would it be possible for me to call in and suggest Retentions to switch me over to the $11 value pack and credit that instead? I mean, they save more, since they credit me less $, and I gain more features :D.

I'm also on hold right now and apparently they have some new options for them to "call you back" and they tell you the estimated wait time. Mine is 1 hour and 28 minutes :confused:

[Kaitlyn]

My plan has a SAF credit applied so I don't pay that gibberish.

By the way, right now I have 2 separate credits for CID and VIM, totalling to $14... would it be possible for me to call in and suggest Retentions to switch me over to the $11 value pack and credit that instead? I mean, they save more, since they credit me less $, and I gain more features :D.

I'm also on hold right now and apparently they have some new options for them to "call you back" and they tell you the estimated wait time. Mine is 1 hour and 28 minutes :confused:

If you log into your account, when does your SAF credit expire?

[mcg]

Expires in 2009, apparently. Every retention representative I spoke to said there were 3 SAF credits applied, one for each year, since it's the "maximum allotted" for this particular credit. I'll have to go with their word though!

[gman]

Sorry, I wanted to add a bit of information to my post. RedFlagDeals has saved me so much money over the years that I wanted to give some more details so that folks here can at least get as good of a plan as I get, if not much better.

Hope what I posted helps someone, somewhere, in some small way.

You could have 'edited' the original post instead of 'deleting' the post twice and created new post 3 times. Not a big deal but that would create less confusion. I thought there was a forum error at that time.

[Kaitlyn]

Expires in 2009, apparently. Every retention representative I spoke to said there were 3 SAF credits applied, one for each year, since it's the "maximum allotted" for this particular credit. I'll have to go with their word though!

That's what I was checking :)

I was told a SAF credit could only be applied for a year but that a note was made and I should call back in a year to have it reapplied

[mcg]

Ah OK good, it means they weren't lying to me :lol:

[alysomji]

You could have 'edited' the original post instead of 'deleting' the post twice and created new post 3 times. Not a big deal but that would create less confusion. I thought there was a forum error at that time.

Yeah, but then you run the risk of having your mistaken post quoted.

[napoleon1769]

What do you say to them to get your SAF credited?

[uman]

My results from calling Rogers Retention this morning (I'm a corporate customer who's been with them for several years and also have my cable and internet with them):


Got the BlackBerry Bold at $399. No activation or whatever that $35 fee is.

Note: The above is a 3 year contract consumer plan. It's not a corporate plan. No longer am I on a corporate plan since the rep. had to change it to a consumer one (at no cost to me) to give me some of the features above.


Any comments? Did I get ripped off? I hope I did a reasonable job. I also got my brother the above deal. He's coming over from Telus so he's a new customer. That reduced a bit of my leverage, actually. He normally wouldn't be getting the above deal without being with Rogers for at least 6 months, according to the Retentions agent I spoke with.

I am a corporate customer and getting frustrated not being able to get any of the goodies such us unlimited incoming/txt etc. I am going to call and see if I can get what you got.

[superwell]

What do you say to them to get your SAF credited?

after about 1.5hr and 3 phone calls that reps told me they couldn't do it..i told them i wanted to cancel...she asked why i told her i didn't want to pay the $35 fee...she told me she couldn't get rid of the fee, but could credit my account $35..which is the same thing in my books.

[wpgcom]

This is what i negotiated for -

$20 - 250 min, unltd eve and weekend @ 6 pm, call display, voicemail, 1000 unlimited canadian long distance

The guy would not give me a good deal on any phone so i asked him to record these details on my file but not put me on this plan yet.

Any suggestions on how i can get a deal on the Blackberry pearl with GPS or iPhone. I don't want to pay for the pearl and want a deal cut out for the iphone pricing.

Unfortunately the data discount did not work out as well. I told the rep that Telus has a 50% deal on their data plan but he wouldn't budge.

[j123456]

My dad just got the iphone recently by upgrading so now his contract is renewed for 3 more years with rogers. He was currently 2 years with rogers before the upgrade. If he calls customer service will he be able to get a cheaper deal for his current plan although he just renewed his contract for 3 more years? Thanks