[Merged] Hot deal for Rogers Wireless Customers

[Mendesb]

Like some people said, since when? I have heard some people are getting more credits than their base plan but you run the risk of them doing an audit and removing all your credits.



That might be too soon. The rep said they usually give out credits 6 months in but I got it only 3 months in. You might get lucky and get a rep who is willing to give you what you need.



Yep. I wish I was getting that much credits.

I own a "King Plan" and its so well documented in my account. It literally says the full plan and pricing in the notes. do a RFD search w/ King and plan in it :P

[Impossibles]

I tried dialing the retention number on the first page and it is no longer available.
It forwarded me to the main roger1 number.

I asked to cancel my wireless service...without a question he told me it is done!!!! :confused:

I had to call back and re-enable my service later.

I tried a second time, the samething happened!!!!!
I came up with some bs and stop the girl from canceling my service.

The 3rd try, i just called rogers1 and after doing some chatting about the my old plan expired...etc, I couldn't get to retention...

what am i doing wrong?????

You call the regualar rogers customer service number, when the automated person asks what you want to do, say "cancel my phone". You get transfered to a person, then you just say you're not happy with your plan and your friend has a plan of .... blah blah blah, and they will help you out. You don't have to threaten to cancel.

[NerV]

Hey guys! I got a question regarding R2R combined with 1000 LD. R2R is unlimited rogers to rogers calls anytime of the day. But if I'm outside my area (519) and I call a Rogers cell number in my area (519) will I use only LD or air time and LD.

Thanks.

[CHINAdeals]

Given the recent trend in this thread, as well as my own experience in mid-September, I'd say that's below-average...

If you can get the $11 value pack included in what you're paying, then I'd say it's "average".

thanks. took me a couple call backs to get this. i'll try for a little more.

i wonder what kind of deal i can get for data? i would love a blackberry

[sugarsugar]

here is what i got from them
200 daytime minutes
1000 evening&weekend
unlimited incoming call
free caller ID & Voice mail

all together with system fee & 911& tax = 25.37

plus signed 2 yr contract got 50$ credit and 6 months unlimited local call

[shopper-X]

Hey guys! I got a question regarding R2R combined with 1000 LD. R2R is unlimited rogers to rogers calls anytime of the day. But if I'm outside my area (519) and I call a Rogers cell number in my area (519) will I use only LD or air time and LD.

Thanks.

Only LD.
I have R2R network with 1,000 LD and it only comes out of my LD bucket if I call during the day to another Rogers customer.

[Markenstein]

I used to pay $120 per month and never talked on the phone. It was a lousy plan I was put on (recommended by the corporate account rep). When my plan ended Jan 08 I called to complain and they put me on the following plan:

Corp. 250 Early Eve/Wkds Plan 25.00
Unlimited Early Eve/Wkd Option 17.50
Savings: Early Eve/Wknd Option Cr -12.50
Call Display 0.00
Corporate Basic Voicemail 0.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95
Savings: Corporate Discount 20% -8.50

Total: $28.95+3.47= $32.42

That doesn't include texts (just added 125 for $4.80). Been without a plan since Feb. Should I try to see if I can get a better deal since I'm not constrained by a contract? What should I ask them for? Or is it not really that worth trying for me?

Also, the corporate department has advised me that I am automatically eligible for a hardware upgrade EVERY YEAR. (I've missed out on 3 new phones already!) Should I just resign into a 3 year contract each year and get a new phone every Christmas?? Is that how it works? (The guy at a Rogers Plus store said he's pretty sure this is true.) Any advice?

-Miser Wannabe

[berriez]

for the long distance minutes how much can you get for free?? i called and they said that they dont give out credits for that. they said

$6 for 35 LD
$12 for 100 LD
$20 for 200 LD
you guys have 1000 and stuff.. how do you get like 25 or 50 FREE LD? i jsut want some please explain

[surgimus]

So in one call you got them to give you 500 extra minutes, unlimited network calling and unlimited incoming, in exchange for $0 and Rogers to Rogers taken off? Sounds a little much hey.

I'd be keen to see how they credited it on your account, post a bill perhaps, till then, I call BS.


My current plan :D

750 mins
EW @ 6pm
$11 value pack (since I don't use data or text a lot)
Unl network calling
Unl incoming
100 LD

$21 + SAF + tax

[supermike]

I don't know what happened.

Been with rogers since 2002.

Current contract expires end of this month.
Now $20 200 minutes, Unli E/W after 8PM

I called today. The guy offer me:
$25, 3-year contract
250minutes,
unlimited e/w after 6PM
Unlimited incoming call

if I want N95, $199+admin fee

This offer really below average after reading here.

Then I called back ago 20 minutes later, this time a lady. She even gave me a worse offer.

And both of them didn't even care. Their attitude was like "take it or cancel it, up to you."

Moreover, they kept saying that they don't have $20 plan anymore, the cheapest plan is $25.

I am gonna call back to actually cancel before 23th. They told me that my contract is due 10/30. but I can cancel after my current billing circle which is 23th.

does any other provider have good plan? I really don't care canceling my phone as long as there are good plans out there. Kind of pissed off by rogers.

[xeL|]

I don't know what happened.

Been with rogers since 2002.

Current contract expires end of this month.
Now $20 200 minutes, Unli E/W after 8PM

I called today. The guy offer me:
$25, 3-year contract
250minutes,
unlimited e/w after 6PM
Unlimited incoming call

if I want N95, $199+admin fee

This offer really below average after reading here.

Then I called back ago 20 minutes later, this time a lady. She even gave me a worse offer.

And both of them didn't even care. Their attitude was like "take it or cancel it, up to you."

Moreover, they kept saying that they don't have $20 plan anymore, the cheapest plan is $25.

I am gonna call back to actually cancel before 23th. They told me that my contract is due 10/30. but I can cancel after my current billing circle which is 23th.

does any other provider have good plan? I really don't care canceling my phone as long as there are good plans out there. Kind of pissed off by rogers.


I think your best bet is the $17.50 plan. It beats your current plan already. I assume you have Airmiles/Aeroplan/Costco to be eligible.

[nitroblu]

Is the $7 Vision browsing plan like the 6GB/$30 plan, where it was a 3yr contract to add it, or is it just an add on like a text messaging plan?

[forgiven]

So in one call you got them to give you 500 extra minutes, unlimited network calling and unlimited incoming, in exchange for $0 and Rogers to Rogers taken off? Sounds a little much hey.

I'd be keen to see how they credited it on your account, post a bill perhaps, till then, I call BS.

And I'd prefer you stop being so rude

http://i49.photobucket.com/albums/f269/forgiven15263/Rogers.jpg

[HBP]

Nice plan... but you hardly use your phone.

[faceman]

I got my first bill with my new plan here is how it reads:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95


on the rogers website it says this about my current plan:
200/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 25 Anytime Minutes

just so no one posts "you should get more minutes"

Should I be concerned about anything? I thought my voicemail was comped, or is that what the first Savings cred is? Same with the text messaging, or again is that offset by the second cred? Also I upgraded my phone in store (got the VA76R) and they told me there was no Admin fee and sure enough they charged me the $35 on my bill. Who do I contact about that?

Thanks,

[konfusion666]

I did you a favor and colored every component of your plan that got compensated (yeah, I'm bored). Anyways it looks like everything got compensated and you even have more credits than "add-on" fees, so your base monthly cost is $19.00 , which makes your bill $19 + 911 fee + SAF + taxes


I got my first bill with my new plan here is how it reads:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95


on the rogers website it says this about my current plan:
200/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 25 Anytime Minutes

just so no one posts "you should get more minutes"

Should I be concerned about anything? I thought my voicemail was comped, or is that what the first Savings cred is? Same with the text messaging, or again is that offset by the second cred? Also I upgraded my phone in store (got the VA76R) and they told me there was no Admin fee and sure enough they charged me the $35 on my bill. Who do I contact about that?

Thanks,

[CHINAdeals]

is 2mb for $15 enough data for a blackberry? ( didn't know they compressed all data - not just emails)

i'd probably get like 2-5 emails a day.. maybe surf 2-5 websites a day?

[tonyjohal]

Wow, that's a pretty crazy plan for $19 + ...

My plan:
250 Daytime Minutes +50 Bonus Daytime
Unlimited Evening Weekends at 6pm
Unlimited Incoming Calls
My10 Canada-Wide
Unlimited Text Messaging
Voicemail
Caller ID w/Name Display
100 Long Distance Minutes
Unlimited Internet Browsing
Unlimited Data Usage

After system access fee and 911 fee and wat not, my bill comes to approx $42/month. I don't go close to my max minutes so I'm kinda looking to perhaps drop a couple to shed some dollars from my bill cuz I don't like it that high. Any suggestions?

I renewed for 3 years in February and got this plan by making up a story about how Bell was offering it to me. Now that I just recently renewed, do you think that Rogers will "cooperate" with me or will they just be like he's already tied down for 3 years, leave it.

I'm quite happy with my plan but I am willing to shed some minutes to lower my bill. Also wouldn't mind a new phone..


Still love the price range of a plan like below:


I got my first bill with my new plan here is how it reads:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95


on the rogers website it says this about my current plan:
200/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 25 Anytime Minutes

just so no one posts "you should get more minutes"

Should I be concerned about anything? I thought my voicemail was comped, or is that what the first Savings cred is? Same with the text messaging, or again is that offset by the second cred? Also I upgraded my phone in store (got the VA76R) and they told me there was no Admin fee and sure enough they charged me the $35 on my bill. Who do I contact about that?

Thanks,

[mcg]

I think 2MB for $15 isn't worth it, you should try going for a $25 or $30 data plan for the blackberry.

I'm trying to max out my data on my BB right now, but I don't think I'll even get to 100MB, let alone 6GB... it's impossible with this phone unless I tether...

[afterburn999]

Does Rogers a specific retention number to call, cause the reps that i keep getting suck.

[Wet Banana]

I got my first bill with my new plan here is how it reads:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95


on the rogers website it says this about my current plan:
200/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 25 Anytime Minutes

just so no one posts "you should get more minutes"

Should I be concerned about anything? I thought my voicemail was comped, or is that what the first Savings cred is? Same with the text messaging, or again is that offset by the second cred? Also I upgraded my phone in store (got the VA76R) and they told me there was no Admin fee and sure enough they charged me the $35 on my bill. Who do I contact about that?

Thanks,

Does that mean you're getting 275 daytime minutes then? How did you manage getting an extra 25 minutes to that plan? I'd like to know because I have that same base plan too.

And about your credits, it looks to me like you're only paying $19 a month plus fees and taxes, so if that's the right amount you were quoted, then everything looks a-okay to me.



for the long distance minutes how much can you get for free?? i called and they said that they dont give out credits for that. they said

$6 for 35 LD
$12 for 100 LD
$20 for 200 LD
you guys have 1000 and stuff.. how do you get like 25 or 50 FREE LD? i jsut want some please explain

The standard retention offer is 100 Canadian Long Distance minutes for free or 1,000 Canadian Long Distance minutes for an additional $5/month. Some (usually high-revenue, big wireless spenders) have been able to get the 1,000 CDN LD add-on with a credit added on to make it free though.

[Wet Banana]

And I'd prefer you stop being so rude

http://i49.photobucket.com/albums/f269/forgiven15263/Rogers.jpg

Correct me if I'm wrong, but that screen shot only shows a plan with a total of 400 -- not 700 -- day time minutes. Even so, that's an awesome plan by the way: you're receiving $5 more in credits than I am, but I'm still paying $9 more dollars a month. I do have the $20 value pack though.

Question to the users with Unlimited Network Calling feature: Did you guys specifically ask to have this added on to your plans, or were they just offered to you? I myself have Rogers-to-Rogers, but if able to, would love to try and get the Unlimited Network Calling feature instead.

[Wet Banana]

Wow, that's a pretty crazy plan for $19 + ...

My plan:
250 Daytime Minutes +50 Bonus Daytime
Unlimited Evening Weekends at 6pm
Unlimited Incoming Calls
My10 Canada-Wide
Unlimited Text Messaging
Voicemail
Caller ID w/Name Display
100 Long Distance Minutes
Unlimited Internet Browsing
Unlimited Data Usage

After system access fee and 911 fee and wat not, my bill comes to approx $42/month. I don't go close to my max minutes so I'm kinda looking to perhaps drop a couple to shed some dollars from my bill cuz I don't like it that high. Any suggestions?

I renewed for 3 years in February and got this plan by making up a story about how Bell was offering it to me. Now that I just recently renewed, do you think that Rogers will "cooperate" with me or will they just be like he's already tied down for 3 years, leave it.

I'm quite happy with my plan but I am willing to shed some minutes to lower my bill. Also wouldn't mind a new phone..


Still love the price range of a plan like below:

Are you kidding me? That's an amazing plan! Look at what I recently signed on to:


Monthly Plan is as follows (with values):
__________________________________________________

$20.00 250 daytime mins.
5.00 Unlimited Evenings and Weekends at 6PM
-$15.00 Monthly Credit (Expires at the End of Contract)
$10.00 Unlimited Incoming
-$10.00 Unlimited Incoming Credit (Expires at the End of Contract)
$5.00 Rogers-to-Rogers
-$5.00 Rogers-to-Rogers Credit(Expires at the End of Contract)
$0.00 100 Canadian Long Distance mins.
$20.00 Value Pack

$20 Value Pack

Includes:

* 2500 Sent Text Messages
* 1000 Sent Picture/Video Messages
* Unlimited On-Device Mobile Browsing
* Unlimited MobileMail Email
* Call Display with Name Display
* Enhanced Voicemail
* WhoCalled
* Mobile Backup
__________________________________________________
$20 + $5 - $15 + [$10 - $10] + [$5 - $5] + $20 = $30
+ 6.95 + 0.50 = $37.45
+ tax = $42.32 per month

The chances of me going over the minutes included in my plan are slim-to-none, but with yours, you're pretty much guaranteed not to go over. Not only that, but you have me beat in almost every feature: 50 more daytime, My10, Unlimited Texting (though like I say, I highly doubt I'd go over 2500. I'm having trouble breaking the 500 mark as it is.), and Unlimited Data (that's awesome). All for the same price. It almost sounds too good to be true.

[nitroblu]

@Wet Banana:
he gets bonus 25 min probably b/c he has a corp code...same thing with the plan that I will get.

i'm probably gonna ask them to remove it though so I can HUP, cuz corporate HUP sucks compared to what retentions can offer.

[faceman]

I got my first bill with my new plan here is how it reads:

200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95


on the rogers website it says this about my current plan:
200/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* Unlimited Incoming Calls Opt.
* 250 Wkday/Unltd. Eve/Wkends
* 25 Anytime Minutes

just so no one posts "you should get more minutes"

Should I be concerned about anything? I thought my voicemail was comped, or is that what the first Savings cred is? Same with the text messaging, or again is that offset by the second cred? Also I upgraded my phone in store (got the VA76R) and they told me there was no Admin fee and sure enough they charged me the $35 on my bill. Who do I contact about that?

Thanks,

thanks for the color coding, nice touch.

I forgot to add a charge

Call Display 7.00

I wonder if I can take of voicemail but keep its credit and have it applied to the call display. I don't use the voicemail at all I just got it because they threw it in for free. (or so I thought)

If I went on the Rogers site and removed it from my essentials would the credit stay intact?

[Dan325ci]

Can someone please explain the Ambassador 20% off and also the $2 off for Rogers Home Voice Mail.

I would love to get that added to my plan especially since i already subscribe to the Rogers Home Voice mail....and that additional 20% would be nice. Im a client since 1996 :-0


And I'd prefer you stop being so rude

http://i49.photobucket.com/albums/f269/forgiven15263/Rogers.jpg

[steph053]

For my retention plan, I don't have long distance minutes. When my bill came, it says I used LD minutes, but there were no charges... is that possilbe?

Btw... my plan is

$20 + fees

250 min/ ev @ 8/ wkends
free unlimited incoming
free r2r
free $15 value pack

[kizagjo]

Moreover, they kept saying that they don't have $20 plan anymore, the cheapest plan is $25.


TECHNICALLY not true.
i got my mother in law on a $8 plan, via retention. the $8 gives her ONLY 40 minutes, nothing else.
i mentioned that it's still cheaper to change to pay as you go, because of the SAF and 911 fee.. so the retention lady gave me a $7 credit to cancel out the SAF, so $8 for 40 minutes + taxes

[forgiven]

Correct me if I'm wrong, but that screen shot only shows a plan with a total of 400 -- not 700 -- day time minutes. Even so, that's an awesome plan by the way: you're receiving $5 more in credits than I am, but I'm still paying $9 more dollars a month. I do have the $20 value pack though.

Question to the users with Unlimited Network Calling feature: Did you guys specifically ask to have this added on to your plans, or were they just offered to you? I myself have Rogers-to-Rogers, but if able to, would love to try and get the Unlimited Network Calling feature instead.

My plan is 350 mins PLUS 400 bonus so it's 750 min daytime :)

[Monky]

TECHNICALLY not true.
i got my mother in law on a $8 plan, via retention. the $8 gives her ONLY 40 minutes, nothing else.
i mentioned that it's still cheaper to change to pay as you go, because of the SAF and 911 fee.. so the retention lady gave me a $7 credit to cancel out the SAF, so $8 for 40 minutes + taxes


I was going to sign my wife up on this plan as well. Thanks for the $7 credit info! One thing I don't know is how much per minute does it cost if you go over the 40 minutes?

[supermike]

I don't know what happened.

Been with rogers since 2002.

Current contract expires end of this month.
Now $20 200 minutes, Unli E/W after 8PM

I called today. The guy offer me:
$25, 3-year contract
250minutes,
unlimited e/w after 6PM
Unlimited incoming call

if I want N95, $199+admin fee

This offer really below average after reading here.

Then I called back ago 20 minutes later, this time a lady. She even gave me a worse offer.

And both of them didn't even care. Their attitude was like "take it or cancel it, up to you."

Moreover, they kept saying that they don't have $20 plan anymore, the cheapest plan is $25.

I am gonna call back to actually cancel before 23th. They told me that my contract is due 10/30. but I can cancel after my current billing circle which is 23th.

does any other provider have good plan? I really don't care canceling my phone as long as there are good plans out there. Kind of pissed off by rogers.

Here is update.

My wife is a customer service. She thinks she has better skills to negociate. so she wanted to give it a shot herself.

She called this morning. The rep lady told her that the offer was really based on the revenue of our account. our account revenue was 500 last year (don't know how they got this number).

so, the best offer we can get is:

3 year contact, 1st year $20+other fees, next 2 years are $25+other fees.

250 day time
Unlimited weekend/night @6pm
Unlimited imcoming
caller id

also a LG shine at 69.9 (admin fee? model? my wife didn't ask). also the rep said this phone's retail price is >400. I checked the website, none of the LG shine is worth that much money. so I think it is just BS.

How do you guys think about this offer?

[bubble.tea]

...How did you manage getting an extra 25 minutes to that plan?.....


@Wet Banana:
he gets bonus 25 min probably b/c he has a corp code...same thing with the plan that I will get.

i'm probably gonna ask them to remove it though so I can HUP, cuz corporate HUP sucks compared to what retentions can offer.
a-Yes confirm.
b-the smart thing to do is keep msd during the year for any potential bonuses, *remove* come hup, re-add *post-hup*. :D.


Correct me if I'm wrong, but that screen shot only shows a plan with a total of 400....
You are correct.

The 350+350 bonus minute plans display as 350mins if the daytime useage is BELOW 350mins. In such a case as the daytime will go over, you'll see the bonus 350mins.

The person has also received (lucratively imho) a 50min bonus.


Can someone please explain the Ambassador 20% off and also the $2 off for Rogers Home Voice Mail....
Easy, well #1, you need to be an Ambassador :D...It was a NO LONGER AVAILABLE??? Friend and family referral that was dropped a few times long ago.
#2 For the $2 discount...Um...Well...how do I put this easily? For starters you need Rogers Home...:D. If you have RHP, and aren't getting it, call in and ask about it. It should be automatic no? Perhaps it was a promo only? I'd bet it's a 'retentions' freebie if not a default from Rogers in and of itself.

Sorry easy Jab :(...couldn't resist.


TECHNICALLY not true.
i got my mother in law on a $8 plan, via retention. the $8 gives her ONLY 40 minutes, nothing else.
i mentioned that it's still cheaper to change to pay as you go, because of the SAF and 911 fee.. so the retention lady gave me a $7 credit to cancel out the SAF, so $8 for 40 minutes + taxes
I'd ask that you confirm this. Rogers system doesn't have a $7 credit to be giving out.

The options are $5, $10, $15. If the person actually put on the SAF Credit, Get ready for that to be audited. Unsubstantiated SAF credits are immediately autied by finance from what I've discovered. The Only $7 that are out there are specific for CID/VM or what not., and CANNOT credit some entirely different fee (such as SAF).

The emergency plan with taxes should be $8+SAF+911+taxes.

[supermike]

Here is update.

My wife is a customer service. She thinks she has better skills to negociate. so she wanted to give it a shot herself.

She called this morning. The rep lady told her that the offer was really based on the revenue of our account. our account revenue was 500 last year (don't know how they got this number).

so, the best offer we can get is:

3 year contact, 1st year $20+other fees, next 2 years are $25+other fees.

250 day time
Unlimited weekend/night @6pm
Unlimited imcoming
caller id

also a LG shine at 69.9 (admin fee? model? my wife didn't ask). also the rep said this phone's retail price is >400. I checked the website, none of the LG shine is worth that much money. so I think it is just BS.

How do you guys think about this offer?

I've thought about this offer. Not good. I am gonna call to cancel next week.

I would ask for $20 for all 3 years. free voice mail, and the free LG shine.

[nitroblu]

a-Yes confirm.
b-the smart thing to do is keep msd during the year for any potential bonuses, *remove* come hup, re-add *post-hup*. :D.

very informative, thanks for the info bubble.tea

I just wanted to confirm, it's possible to re-add my corp code after I take it off for the HUP? Would a CSR even allow that (because it just sounds like you'd be abusing Rogers' system)? How would I go about asking that, cuz personally I think it would be a bit awkward to ask to take it off for a HUP, and then ask them right after they process the HUP to add it back on?

[FearSonic]

Can you actually get unlimited data? I kind of want it, but I renewed in May so I'm not sure if I even qualify.

---

Just got my sister a new plan though.

250 anytime
Unlimited evenings/weekends from 6pm
Unlimited Rogers to Rogers
$20 Value Pack (Caller ID, Voicemail, 2500 text, 1000 picture/video, unlimited web browsing)
System access fee waived for one year

All for $35 before tax per month.

Blackberry Bold for $334.99 before tax.

Not bad!

[kizagjo]

I was going to sign my wife up on this plan as well. Thanks for the $7 credit info! One thing I don't know is how much per minute does it cost if you go over the 40 minutes?

mom-in-law went over by 6 minutes last month. $3 charge. so 50 cents a minute overage.



I'd ask that you confirm this. Rogers system doesn't have a $7 credit to be giving out.

The options are $5, $10, $15. If the person actually put on the SAF Credit, Get ready for that to be audited. Unsubstantiated SAF credits are immediately autied by finance from what I've discovered. The Only $7 that are out there are specific for CID/VM or what not., and CANNOT credit some entirely different fee (such as SAF).

The emergency plan with taxes should be $8+SAF+911+taxes.

I'll hafta wait for my next bill.
The lady on the phone also gave me the same credit on my cell account, and my wifes. we're all on the same bill. so i'll tell you guys next month.

[Impossibles]

Hey guys, most of the talk seems to be on single phone plans...is the general consensus that the best value on a 2 phone household is 2 individual plans, or are there good family plans available through retentions? I looked back a bunch of pages and didn't find any couples plans information.

[sonkinglo]

Hey guys, I wanted to add a data plan on top of my current retention plan. I know the 30 dollars 6 gb offer is over. And i do not need 6gb anyway. so I was browsing rogers website and found there's a 500mb data plan for blackberry, which is enough for me. But it cost 25 bucks!!!
So my question is did anyone successfully get a discount on the data plan add on?

btw, my current plan is
$25 - 100 wd, 1000 we, unl network,
$10 - unl incomming (-10 credit)
$15 - smart phone value pack (-10 credit)
20% ambassdor discount
so at the end comes to around 37 bucks or so with saf tax and stuff

Thx

[Motoss]

Hello Gang,

Any idea on what i can expect to pay for as a new subscriber?

I'm looking at the BBold 3yr and it is costing me about 75 tx incl.

unlimited ev starting at 6
unlimited incoming
vm/caller ID
15 value pack - 2mb / 1000pics / 2500 text.

does that seem fair?

They tell me b/c i am a new subscriber they can't do much

Thanks in advance

[faceman]

I can't explain the bonus 25 minutes. I do have a corp code on my account so maybe that did it.

Anyone know if I remove my voicemail if I will automatically remove a credit equal to it? None of my credits say "voice mail credit" but I am unsure. Sorry for the terrible sentence structure.


200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
Caller ID 7.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95

so if I remove the voicemail via rogers website it shouldn't affect my credits?

[faceman]

Also is it just the regular customer service number I call about the admin fee? (The Rogers Store told me no admin fee, yet it showed up on my bill)

[EbonyRose]

Wow, that's a pretty crazy plan for $19 + ...

My plan:
250 Daytime Minutes +50 Bonus Daytime
Unlimited Evening Weekends at 6pm
Unlimited Incoming Calls
My10 Canada-Wide
Unlimited Text Messaging
Voicemail
Caller ID w/Name Display
100 Long Distance Minutes
Unlimited Internet Browsing
Unlimited Data Usage

After system access fee and 911 fee and wat not, my bill comes to approx $42/month. I don't go close to my max minutes so I'm kinda looking to perhaps drop a couple to shed some dollars from my bill cuz I don't like it that high. Any suggestions?

I renewed for 3 years in February and got this plan by making up a story about how Bell was offering it to me. Now that I just recently renewed, do you think that Rogers will "cooperate" with me or will they just be like he's already tied down for 3 years, leave it.

I'm quite happy with my plan but I am willing to shed some minutes to lower my bill. Also wouldn't mind a new phone..


Still love the price range of a plan like below:

Okay, that's just a load of BS! First, there is no freaking way they'd offer you unlimited data. Secondly, you cannot add 100 LD minutes to a My10 Canada-wide. You can only have ONE LD feature on your plan. You cannot add another one, the computer won't let you. Why don't you just add unlimited network calling and 5pm start to complete your fantasy plan? That way, you'll have every possible feature for only $42 with fees and taxes.

[shopper-X]

I can't explain the bonus 25 minutes. I do have a corp code on my account so maybe that did it.

Anyone know if I remove my voicemail if I will automatically remove a credit equal to it? None of my credits say "voice mail credit" but I am unsure. Sorry for the terrible sentence structure.


200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
Caller ID 7.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95

so if I remove the voicemail via rogers website it shouldn't affect my credits?


Most MSF credits are $5, $10, and $15. Any credits that are not a multiple of $5 are most likely a feature credit and you will lose that if you remove the feature. The $7 credit is for Voice Mail, if you remove Voice Mail, you will lose the credit.

[tonyjohal]

Okay, that's just a load of BS! First, there is no freaking way they'd offer you unlimited data. Secondly, you cannot add 100 LD minutes to a My10 Canada-wide. You can only have ONE LD feature on your plan. You cannot add another one, the computer won't let you. Why don't you just add unlimited network calling and 5pm start to complete your fantasy plan? That way, you'll have every possible feature for only $42 with fees and taxes.

Think/Say what you want but all I know is that is everything my plan offers me. The unlimited data, I think the lady just screwed up. I had gotten unlimited mobile browsing and then in my first month I was charge $100 something for data charges and I called and bitched about it and they credited it to me, and I was like I don't want this to happen again, I've had to call so many times, there like no it won't. I said so I can use my phone for any online/data features, and they said yea, you will receive no data or browsing charges. As for LD, I made a mistake, it's 100 Canadian Long Distance. I don't even use it, but she gave it to me so I said why not. And for the My10, it's actually My5 Canada-Wide + 5 Bonus numbers. So same as my10.

[berriez]

person who said the $7caller id cant be credited towards something else is wrong got it credited towrads my text msging

[berriez]

how do you get LD minutes!?!

[zweinstein]

how do you get LD minutes!?!

ask them when you call in and speak to retentions.

[Discount]

Think/Say what you want but all I know is that is everything my plan offers me. The unlimited data, I think the lady just screwed up. I had gotten unlimited mobile browsing and then in my first month I was charge $100 something for data charges and I called and bitched about it and they credited it to me, and I was like I don't want this to happen again, I've had to call so many times, there like no it won't. I said so I can use my phone for any online/data features, and they said yea, you will receive no data or browsing charges. As for LD, I made a mistake, it's 100 Canadian Long Distance. I don't even use it, but she gave it to me so I said why not. And for the My10, it's actually My5 Canada-Wide + 5 Bonus numbers. So same as my10.

There is no such thing as unlimited data with rogers...it doesnt exist. They could not add it on if they wanted to. Perhaps you have unlimited wap browsing?

To the person who said you cant have 100 can ld with my 5 canada wide that is also incorrect. You cant have more than 1 ld feature however my5 canada wide technically does not count as a ld feature even though it does include unlimited ld to those 5 numbers specifically.

[bubble.tea]

very informative, thanks for the info bubble.tea

...I think it would be a bit awkward to ask to take it off for a HUP...
wellcome,

Well it would take some charm. You obviously don't say ".....FOR THE PURPOSES OF THIS HUP" LOL. You call in call #1, remove code please. Call #2, do hup., call #3 wait after hup processes, and bill prints, then add it back on.

Now personally I've never done this, because It is just too cocomaymeee of a devious plan., but heck., this whole thread is just that.


Can you actually get unlimited data?.....

System access fee waived for one year....
Yes you can get it.

SAF Waived. Either you have an eligible company code, or rep is a rogue one and just begging to have their plans audited. SAF credits are HIGHLY monitored and investigated.


I can't explain the bonus 25 minutes.

Savings: Monthly Plan Credit -7.00
.....VoiceMail 7.00
....

This is a new one., The $7 credit displays as a VM credit usually...I've never seen it show up as a Monthly Plan Credit. Having said that., it could be very well that it just *newly revised* displays as such but is specifically a VM credit. I'd be eager to figure this out.


Okay, that's just a load of BS! First, there is no freaking way they'd offer you unlimited data. Secondly, you cannot add 100 LD minutes to a My10 Canada-wide. You can only have ONE LD feature on your plan. You cannot add another one, the computer won't let you....
a-unlim data is an available bonus. You just have to be cool enough to get it :D.
b-plan-depending, you can add different LD packages on. Some do *officially* conflict. Discount has it nicely laid out also.

finitolamuzika


person who said the $7caller id cant be credited towards something else is wrong got it credited towrads my text msging
I'd love for you to prove this. Just screen pic your bill page with all charges and credits. The experts can then look at it and tell you what's actually happening.

This would be pretty cool if happening.


Till then:
n00b dictionary:
feature-dependant credits (cid credit, vm credit, r2r credit etc etc, SAF credit)
When the feature is removed, INSTANTLY the credit disappears from the plan roster-because there is no feature there FOR IT to remain crediting. It won't credit thin air.

NON-feature dependant credits ($5, $10, $20, called MSF or "Monthly Credits")
These can be applied willy nilly at discretion to the plan, the agent can 'tell you' they will 'go towards' your Value Pak, your 'data plan' etc etc, but TECHNICALLY SPEAKING, IE FROM THE COMPUTER/SYSTEMS' point of view, they are going towards your Monthly plan. This is why you *cannot* have MORE credits than your monthly service plan is LOLz.

[ff_29]

I can't explain the bonus 25 minutes. I do have a corp code on my account so maybe that did it.

Anyone know if I remove my voicemail if I will automatically remove a credit equal to it? None of my credits say "voice mail credit" but I am unsure. Sorry for the terrible sentence structure.


200/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -7.00
Savings: Monthly Plan Credit 3 Yr -5.00
6PM Early Eve. Calling Option 5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calls Opt. -10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Text Messaging 6.00
Caller ID 7.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
911 .50
SAF 6.95

so if I remove the voicemail via rogers website it shouldn't affect my credits?

So if I'm reading this correctly, you pay $6,$7, and $7 for TXT, CID, and CD respectively w/ a $7 credit for the CD= $13 for all 3 services?

Since it looks like you will lose the $7 credit by cancelling voicemail, why not just add the $11 value pack. You'd be getting enhanced VM and a few extra features, while saving $2. Not much better, but still better.

[shopper-X]

So if I'm reading this correctly, you pay $6,$7, and $7 for TXT, CID, and CD respectively w/ a $7 credit for the CD= $13 for all 3 services?

Since it looks like you will lose the $7 credit by cancelling voicemail, why not just add the $11 value pack. You'd be getting enhanced VM and a few extra features, while saving $2. Not much better, but still better.

Or if they can get an intelligent rep, they could:
1. add the $11 Value Package
2. remove

Text Messaging 6.00
Caller ID 7.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
3. Apply a $10 MSF credit to offset the Value Package.

Overall you would be paying $1 for $11 Value Package and saving $12 (paying $13 now minus $1 that you could pay equals a $12 savings).
Even if they give them a $5 MSF Credit they could be paying $6 and saving $7.

[berriez]

i called in 2 days ago and told them if i could extend my $5 credit towards my $6 125 txt msgs ( because it expires nov.1 ) they said ok then I said if I could have more txt msgs and they said the next highest is 2500 and I said If i could get that credited (extra 5) and this rep just said they don't give out credits randomly and I gave her an explaination on how i go over and such

so i told her if she could use my $7 credit from caller id and use it towards my 2500 credit (aleady have 5 bucks from 125) she said ok.
so now i was wondering if i could call in again and ask if I could get the smartphone pkg instead and for them to credit an extra 5 bucks? (i dont have a smartphone but they wont know rightt....?)

because i think the might screw my bill AGAIN somehow... +
whenever i ask for LD minutes the girl (who is NOT helpful at all) said 6$ for 35 mins and so on $9 for 100 and $15 for 200. or something like that. but you guys have ad 50 and 25 LD minutes

I told her about people getting that and she said she was not imformed about that " promotion " so she cannot provide me with that for free

[nitroblu]

I told her about people getting that and she said she was not imformed about that " promotion " so she cannot provide me with that for free

i uno how many times it's been mentioned here, but reps don't plan match, ever! (unless of course you somehow get a really nice rep) they'll simply feed you the same line, along "we don't price/plan match because we cannot confirm it".

you should stop messing around with all your credits like that. your next bill PROBABLY will get screwed up because of all the credits moving around and the features being taken off and on (rogers is just stupid like that). you could call in to ask about the value pack. but you're probably gonna be calling in during ur next billing cycle to have ur bills fixed lol

[ff_29]

Or if they can get an intelligent rep, they could:
1. add the $11 Value Package
2. remove

Text Messaging 6.00
Caller ID 7.00
VoiceMail 7.00
Savings: Digital Call Display Credit -7.00
3. Apply a $10 MSF credit to offset the Value Package.

Overall you would be paying $1 for $11 Value Package and saving $12 (paying $13 now minus $1 that you could pay equals a $12 savings).
Even if they give them a $5 MSF Credit they could be paying $6 and saving $7.


Intelligent reps are hard to come by, at least in my experience. My suggestion was a worst-case scenario (ie. Rogerss not willing to budge b/c he/she already has credits on the acct.). You wouldn't even have to call rogers w/ my suggestion, just make the changes online.

[Ixidor]

Question: I've been with rogers for about 3 and a half years, and I have a mediocre phone. My friend said I should call retentions and try to get a upgrade for cheap. Is this possible? How likely are they to try to please me, given I've been with them for 3 and a half years with no special plans? What kind of deals should I be looking for? About what should I expect to pay for a blackberry curve?

Thanks for any help, I went through a couple pages of this thread but 1205 was a little too much :-)

[kwk1]

Hey everyone,
I have the $10 promo plan.
Last month I called to add the essential pack.
It was $11 but the lady said 1st month free, then 33% off after that.
I said for how long, she said always, I said okay.

Last bill I got the pack was free, no charge.
This months bill I just received, and they charged me the full $11.
I just tried to login to manage my account and it's giving me an error.

I'm wondering what's the best way to straighten this out?

I don't need the essential pack, but for $7.37 (33% off) a month I'd take it.

Thanks for any replies.

[djgee]

Hey everyone,
I have the $10 promo plan.
Last month I called to add the essential pack.
It was $11 but the lady said 1st month free, then 33% off after that.
I said for how long, she said always, I said okay.

Last bill I got the pack was free, no charge.
This months bill I just received, and they charged me the full $11.
I just tried to login to manage my account and it's giving me an error.

I'm wondering what's the best way to straighten this out?

I don't need the essential pack, but for $7.37 (33% off) a month I'd take it.

Thanks for any replies.

I think the rep was misleading you. I think what he/she meant to convey to you was that if you have an essential value pack, you get other wireless essential options at 33% off.

[kwk1]

I think the rep was misleading you. I think what he/she meant to convey to you was that if you have an essential value pack, you get other wireless essential options at 33% off.

Now that you say that, you're probably right.

Guess there's nothing to do then.>:(

[kwk1]

Now that you say that, you're probably right.

Guess there's nothing to do then.>:(

Here's a copy of my plan,

My Current Price Plan

Mega Promotional Plan - $10.00


6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend


Additional Services
Partial Detail Billing
Call Forward/Trans.Pay Per Use
125 Sent/Unlim Received Text


Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?
6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)
Early Evening Option Cr
33.3% Disc VMail to Text
33.3% Value Pack Add-on Disc.


My Current Wireless Essentials


Essential Compatible Hardware
(based on your Rogers network history)

$11 Value Pack All

_____________________________________________

So, does it look like I'm suppose to pay $11 for the essential pack,
or $11-33% = $7.37?

Any replies are appreciated.

[khulit]

You can call again and complain... nothing to lose... you never know, the next rep may be nice enough to give you 33% off the added pack....

In my case, I called within the first month of my 3 year plan (which is a good negotiating period since you can still cancel within that period) , and asked for Caller ID (which was $6 back then, MTS has the same $10 plan during that time but has free caller id and unlimited MTS to MTS calls, which is much better since 90% of the landlines are MTS), so the guy gave me $5 credit plus 50 additional minutes (he says they only have $5, $10 credit increments) so I took it... I'm on the $10 Megaplan too.... so if I took the $11 essential pack, then I'm only be paying an additional $6 a month which translates to around 45% off... So it is possible...


Now that you say that, you're probably right.

Guess there's nothing to do then.>:(

[khulit]

http://www.rogers.com/web/content/wireless-plans/essentials?content10=compare_value_packs#start



It shows there:

Add more services and save 33%

So you are supposed to pay $11 and only get 33% off for other packs

But you can still complain being misleaded, nothing to lose if you call

[FearSonic]

Yes you can get it.

SAF Waived. Either you have an eligible company code, or rep is a rogue one and just begging to have their plans audited. SAF credits are HIGHLY monitored and investigated.

How do you get it? They kept telling me that they don't offer it, and urged me to get the 1gig for $30 plan, and I said to hell with that.

What counts as an eligible company code? Because my sister was coming off a corporate plan.

[kwk1]

http://www.rogers.com/web/content/wireless-plans/essentials?content10=compare_value_packs#start



It shows there:

Add more services and save 33%

So you are supposed to pay $11 and only get 33% off for other packs

But you can still complain being misleaded, nothing to lose if you call


Yeah, what they did was give me the $11 value pack, and also voice to text(which I didn't ask for).

So in effect, I get 33% off of the pack and the voice to text.

Value pack= $11
Voice to text= $6
-----
$17
Discount 33%=$5.61
------
$11.39

They charged me $11.00 instead of $11.39.

Meanwhile, all I asked for was the value pack, and she said it would be 33% off.

What a bunch of crooks!

[mcg]

The TD Best Plan was a corporate plan I was previously on that came with a SAF credit, perhaps that's what he means.

[nitroblu]

The TD Best Plan was a corporate plan I was previously on that came with a SAF credit, perhaps that's what he means.

it's sad how the federal gov't couldn't even negotiate a corp plan like that with rogers hahahah...yea i was a feddy :S lol

in fact, i think the fed corp plan is one of the worst corp plans available....

[knight]

is there any way to get the 6gb plan for $30 from retentions anymore ?

[ahsm]

This is what I have:

300 Minutes daytime
Unlimited evenings at 5pm
Unlimited weekends
500 txt msgs
Call display
Voicemail
1000 canadian long distance minutes
Unlimited network calling
Unlimited incoming
$36.45 all inclusive

[RafStar]

200 Minutes daytime
Unlimited evenings at 6pm
Unlimited weekends
500 txt msgs
Call display/Voicemail
1000 canadian long distance minutes
Rogers 2 Rogers
911 etc....

21$ TAX IN

Whats the cheapest alternative for data plan?
Is it possible to get iphone on corporate plan theses days?

[khulit]

$21 TAX IN???


This means you're getting all the services for $11 a month???

$11.30 + 0.50 (911) + 6.95 = 18.45 + tax (assuming 5% GST and 7% PST) = $21



200 Minutes daytime
Unlimited evenings at 6pm
Unlimited weekends
500 txt msgs
Call display/Voicemail
1000 canadian long distance minutes
Rogers 2 Rogers
911 etc....

21$ TAX IN

Whats the cheapest alternative for data plan?
Is it possible to get iphone on corporate plan theses days?

[manoflegend12]

$21 TAX IN???


This means you're getting all the services for $11 a month???

$11.30 + 0.50 (911) + 6.95 = 18.45 + tax (assuming 5% GST and 7% PST) = $21

not really possible. unless you just got your first year SAF fees wavied

[RafStar]

corporate plan btw
+
* Monthly Plan Credit
* Off-Peak Option Discount
* System Access Fee Credit
* Long Distance Discount
* Voicemail Fee Credit
* System Access Fee Credit

[JackyTheBeaver]

I signed with Rogers for 2 more years this month. Note that I signed up for 3 identical plans in order to meet the needs of my family members.

15$ + SAF + 911 per month
250min
UL E/W starting @ 6pm
R2R
100min LD
CID
VM (only for 1 year, although I'm sure I can call in to extend it till the end of my term, or re-negotiate all together for 2 years)

Also, I got 3 pretty standard phones (no admin cost, no hardware cost), 2 of them are Samsung A516's and one is a Nokia 6085.

This is a step up from my old plans with Rogers which had only 200min, evenings and weekends starting at 8pm, no R2R and no VM.

I know it's not the best compared to some of the others that's been posted here. What can I improve upon based on my current plan?

[khulit]

This a great deal as far as I'm concerned... I'm currently on the Megaplan $10 (not offered anymore) and I get 250 min, UL E/W 6pm, Unlimited Network calling... You're getting 100min LD, CID, VM for only $5...



I signed with Rogers for 2 more years this month. Note that I signed up for 3 identical plans in order to meet the needs of my family members.

15$ + SAF + 911 per month
250min
UL E/W starting @ 6pm
R2R
100min LD
CID
VM (only for 1 year, although I'm sure I can call in to extend it till the end of my term, or re-negotiate all together for 2 years)

Also, I got 3 pretty standard phones (no admin cost, no hardware cost), 2 of them are Samsung A516's and one is a Nokia 6085.

This is a step up from my old plans with Rogers which had only 200min, evenings and weekends starting at 8pm, no R2R and no VM.

I know it's not the best compared to some of the others that's been posted here. What can I improve upon based on my current plan?

[faizalm]

i m in 3yr rogers deal..

100/1000 evening at 9pm
cwaiting only

$31.50everything included
i still got 1 more yr on this contract..

ineed either unlimited incoming or call display now..
anythin i can do now..

[CHINAdeals]

not as good as some others but here goes

250 min
5 pm Eve/Wknds
Unlim Incoming
100 min Long Distance
Enhanced Voicemail
Call Wait/ conference call
Caller ID
Whosit Called
125 text messages

$25+2+1+6.95+0.50= $35 + tax = $40/mth incl taxes

[klue]

$21 TAX IN???


This means you're getting all the services for $11 a month???

$11.30 + 0.50 (911) + 6.95 = 18.45 + tax (assuming 5% GST and 7% PST) = $21

I would say that it is quite possible. I have the exact same plan except that I pay $5 more for an extra 50 daytime minutes (250 in total instead of 200) and instead of r2r i have free incoming

my total bill comes to $26 tax and fees included :cheesygri

[berriez]

man! i want my SAF credited and only 500 txts but that ended(true...??)

[armaan]

Got below plan few days ago

$20, 250 Wday min, eve starting 6 and wkd free, free incoming, vm, caller id, call waiting.

Now i have to select one phone, they were offering me W200, z310, nokia 6086, for free???????

Which model do i have to select?

Other than N95 what else i can get in a reasonable price!!

Thanks a lot!!

[peaceitquick]

so I was reading a lot in this thread and I was paying around 90 bucks a month with my iPhone.

He told me why i wanted to cancel and i let him know that i wasn't happy etc. etc.
andhe offered me $10 credit every month, unlimited incoming(a boost from having only 500), unlimited evenings and weekends starting at 5pm(a boost from 1000 mins starting at 6) and I got rid of the iphone value pack and I only pay for 2500 text, and he added Call ID for free.
My previous plan was the student My10 plan, but he changed to the $20 rogers to rogers.

My Old plan was-->

My10 - $25
iPhone value pack(2500 text, visual voicemail, mobile backup) - $15
6gb - $30
+ SAF + 911 fee etc. etc.
Total- around 85 bucks

Updated plan-->
Rogers to Rogers - $20
5pm evening opt. - $7
2500 text - $10
Unl. incoming, call ID - $0
+ SAF + 911 fee
-$10 credit each month
Total(according to representative)- around 70 bucks

im saving 15 dollars but it is really worth it?
also, if I call again do you think could give me an even better deal? :s

[faizalm]

Got below plan few days ago

$20, 250 Wday min, eve starting 6 and wkd free, free incoming, vm, caller id, call waiting.

Now i have to select one phone, they were offering me W200, z310, nokia 6086, for free???????

Which model do i have to select?

Other than N95 what else i can get in a reasonable price!!

Thanks a lot!!

i think u got a good plan man.. i m paying $31(all in) for 100/1000 evening from 9pm, call waiting only...

now how do i get ur plan..(i still got 1 more yr on my 3yr contract)... is there option to sign up for another contract deal?

[P4rtyboy]

If you have a credit that expires in one year, how do you keep that credit going?
I currently have a $5 credit on my plan that will expire in one year, currently have a 3 year deal. what would i say to the reps to keep the $5 credit going for the rest of my contract and further?

thanks

[nitroblu]

My previous plan was the student My10 plan, but he changed to the $20 rogers to rogers.

what's the $20 R2R plan include (just curious, never heard of it)?

[supermike]

Called reogers 4 more times, here are the new plan.

3 years contract,

first 6 months $10, then $20 plus all other fees

250 daytime
unlimited evening/weekend @8pm
unlimited incoming
caller id
voice mail

they didn't want to offer me a free phone, just offered me a LG shine at 29.99+35 admin fee. but I pay $10 for the first 6 months.

it is tough to negociate, lots of time,back and forth. so, I will just sigh up because this plan is enough for me. If i spend more time, I may get a plan as good as someone got here. but it is really tiring.

I also have 15% bundle discount, so, the total would be 27.XX after tax.

I am just wondering if I have unlimited incoming, will I still be charged when I take a phone out of toronto?

[Nermal]

Does anyone know of a specific credit for the 1000 minute LD option?

The feature is called "Canadian LD Anytime Option"

What I'm looking for is a code that is specific to this feature, not a general MSF credit. If someone has this under their discounts section from rogers.com, can you paste the line?

Thanks.

[CHINAdeals]

is there any way to get the 6gb plan for $30 from retentions anymore ?

afiaik that ended oct 1

i asked about it they said it was over. i'm sure they'll have something new eventually

data rates can't stay this high forever now that they are really pushing data usage and bell/telus has unlim rates.

[surgimus]

Did anyone else notice this on their wireless essentials?
Early evenings at 6pm cost $7
Early evenings at 5pm cost $2

I called in and got another $5 dollars off my bill per month!

New plan:
400 min u/l at 5pm
my5 local
r2r
Visual Voicemail package
6gb data
1000ld

$35.88 + SAF + tax

Old plan in tag...

[Kaitlyn]

Did anyone else notice this on their wireless essentials?
Early evenings at 6pm cost $7
Early evenings at 5pm cost $2

I called in and got another $5 dollars off my bill per month!

New plan:
400 min u/l at 5pm
my5 local
r2r
Visual Voicemail package
6gb data
1000ld

$35.88 + SAF + tax

Old plan in tag...

$30 - 6gb data
So you're paying $5.88 for your voice services? How's that math work out?

[-=Wraith=-]

$30 - 6gb data
So you're paying $5.88 for your voice services? How's that math work out?

probably $20 dollar phone plan with $15 monthly credit + addon credits

[Kaitlyn]

Has anyone experienced any problems updating wireless essentials themselves while on a retention plan?

I'm scared it will mess things up but even more scared I'll lost credits if I call in, lol

[Kaitlyn]

probably $20 dollar phone plan with $15 monthly credit + addon credits

no $20 plan includes 400 minutes AND my5 local, nor is there a my5 credit

visual voicemail costs $15.. .r2r liekly credited

but that my5/400 mins can't be $5.88...

[surgimus]

no $20 plan includes 400 minutes AND my5 local, nor is there a my5 credit

visual voicemail costs $15.. .r2r liekly credited

but that my5/400 mins can't be $5.88...

The prairie provinces get offered more bonus minutes on their plans because we don't have coverage in rural sask, whereas out east there is pretty solid coverage. The plan I got is called the MY5 20 , which comes with 250 minutes, and she offered 200 bonus minutes for three year term. I asked if it was alright if I get only 150 bonus minutes, but keep my 1000 long distance minutes. My rep was fine with this.

In terms of everything else, you're right R2R is credited, as is $5 of my VVM package. That's $10 right there. Outside of that I have a $10, $15, and $7 dollar MSF credit.

Put that all together, $42 off per month.

So...

$20 my5 20
$0 150 bonus minutes
$0 R2r ($5-$5)
$30 6gb data plan
$10 VVM Pack ($15-$5)
$2 5pm early evenings
$5 1000 Canadian long distance anytime
$0.88 911 Fees
$6.95 Access Fee

($15) MSF Credit
($10) MSF Credit
($7) MSF Credit
$42.83 Subtotal
$4.28 Tax
47.11

[zweinstein]

Called reogers 4 more times, here are the new plan.

3 years contract,

first 6 months $10, then $20 plus all other fees

250 daytime
unlimited evening/weekend @8pm
unlimited incoming
caller id
voice mail

they didn't want to offer me a free phone, just offered me a LG shine at 29.99+35 admin fee. but I pay $10 for the first 6 months.

it is tough to negociate, lots of time,back and forth. so, I will just sigh up because this plan is enough for me. If i spend more time, I may get a plan as good as someone got here. but it is really tiring.

I also have 15% bundle discount, so, the total would be 27.XX after tax.

I am just wondering if I have unlimited incoming, will I still be charged when I take a phone out of toronto?

If you receive a call when you are out of TO, you will be charged for long distance usage. Unlimited incoming is only local but I think if someone calls you and you are out toronto, the time on the phone should not count towards your daytime minutes if that is the time that you are making the call. Makes sense?

[zweinstein]

If you receive a call when you are out of TO, you will be charged for long distance usage. Unlimited incoming is only local but I think if someone calls you and you are out toronto, the time on the phone should not count towards your daytime minutes if that is the time that you are making the call. Makes sense?

Just curious. I am correct about this?

[supermike]

Just curious. I am correct about this?

Thanks zweinstein. I am not sure if it is correct or not.:) I guess they will still charge the daytime minutes plus LD fees.

My wife got the deal above. But I myself needed to call to renew the contract. The guy put me on hold while renewing the contract, 10 minutes later he came back and said it was done. However, he told me that 3 year free voice mail was rare. so he didn't have the option to give me all three years for now. I got 2 years first, then call again to extend in 2 years. BS!! I don't believe what the guy said. that's why I don't like rogers. They force you to call them back and forth. That's kind of like mail in rebate, if you forget, you just pay more. It is very possible for people to forget in 2 years.

[shopper-X]

The prairie provinces get offered more bonus minutes on their plans because we don't have coverage in rural sask, whereas out east there is pretty solid coverage. The plan I got is called the MY5 20 , which comes with 250 minutes, and she offered 200 bonus minutes for three year term. I asked if it was alright if I get only 150 bonus minutes, but keep my 1000 long distance minutes. My rep was fine with this.

In terms of everything else, you're right R2R is credited, as is $5 of my VVM package. That's $10 right there. Outside of that I have a $10, $15, and $7 dollar MSF credit.

Put that all together, $42 off per month.

So...

$20 my5 20
$0 150 bonus minutes
$0 R2r ($5-$5)
$30 6gb data plan
$10 VVM Pack ($15-$5)
$2 5pm early evenings
$5 1000 Canadian long distance anytime
$0.88 911 Fees
$6.95 Access Fee

($15) MSF Credit
($10) MSF Credit
($7) MSF Credit
$42.83 Subtotal
$4.28 Tax
47.11

I'm trying to get my plan changed with no luck to something like yours. I've had the $10 SK plan for a year now and it's really hurting when negotiating. I've even asked to change the plan completely.
I guess I'll just keep trying or wait until they release the Q4/Christmas plans.

[nitroblu]

I'm trying to get my plan changed with no luck to something like yours. I've had the $10 SK plan for a year now and it's really hurting when negotiating. I've even asked to change the plan completely.
I guess I'll just keep trying or wait until they release the Q4/Christmas plans.

You bring up a valid point. I think I'm going to hold off on my plan change that was supposed to come into effect Nov. 1 and just see what Rogers is coming out with for Xmas.

[CHINAdeals]

Remember

ppl out west usually get better plans than us.. esp alberta etc.

i dont' know what it is. but plans are based upon limits within the province/ guidelines. if someone in alberta has a way better plan than you in toronto. there maybe a solid reason why

(anyways this was the case on what i found out while working at telus..im sure its the same for rogers)

[rebel_rfd]

My Current Price Plan
Student Plan 45 - $45.00

* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 50 Minute Bonus
* 50 Minute Bonus
* 6PM Early Eve. Calling Option
* 450 Outgoing Wkday Minutes
* Unl. Incoming local calls


Additional Services

* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
* MY5 + 5 Add'l Numbers Bonus


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
*10% CFIB Discount
*15% Loyalty Discount
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* System Access Fee Credit - To be removed on 2011
* 6 pm Eve Student Discount - To be removed on 2011
* Monthly Plan Credit 3 Yr - To be removed on 2011
* Rogers to Rogers 3Yr Bonus - To be removed on 2011
* Value Pack $5 off MSF - To be removed on 2011

Paying 36 tax in

[delhite]

is it possible to change the home calling zone without having to change the phone number?

[nitroblu]

Remember

ppl out west usually get better plans than us.. esp alberta etc.

i dont' know what it is. but plans are based upon limits within the province/ guidelines. if someone in alberta has a way better plan than you in toronto. there maybe a solid reason why

(anyways this was the case on what i found out while working at telus..im sure its the same for rogers)

+1
yea it's definitely like that with Rogers. just that best deal plans usually do come out around xmas so i can wait another month on my current plan ;). plus i might be able to get another feature thrown in when i renegotiate next time hahaha

[Rx8-black]

I want to add more options onto my plan. Would they upgrade me to the $15 value pack with 2500 text and whocalled/caller id.

I had my plan for a month now

250min
unlimited after 6 ( $5 dollars for 6)
Unlimited weekends
CID/CC/CW ( Credit for CID -->$7)
Unlimited incoming( credit for Incoming -->$10)
R2R (credit for R2r -->$5)
125 Text ( credit for 125 text -->$5)
100LD ( credit--> dont know how much)
Saf wavied for 1 year

so its 20+5+1( for text)+911+tax = 29.95

i love my plan and dont wanna lose it. I have a credit for CID and credit for text. Which equals 7+5=12, its just 3 more dollars to bump up to the $15 value pack and i get a whole lot more text and other addtional options such as whocalled. Does anyone have an suggestions of what i can say, i just signed a new contract like a bit over a month.Thanks in advance :cheesygri

[zweinstein]

is it possible to change the home calling zone without having to change the phone number?

if the new home calling zone you want to change to has the same area code, it shouldn't be a problem. If it is a different area code, I don't think they will let you do it.

[zweinstein]

I want to add more options onto my plan. Would they upgrade me to the $15 value pack with 2500 text and whocalled/caller id.

I had my plan for a month now

250min
unlimited after 6 ( $5 dollars for 6)
Unlimited weekends
CID/CC/CW ( Credit for CID -->$7)
Unlimited incoming( credit for Incoming -->$10)
R2R (credit for R2r -->$5)
125 Text ( credit for 125 text -->$5)
100LD ( credit--> dont know how much)
Saf wavied for 1 year

so its 20+5+1( for text)+911+tax = 29.95

i love my plan and dont wanna lose it. I have a credit for CID and credit for text. Which equals 7+5=12, its just 3 more dollars to bump up to the $15 value pack and i get a whole lot more text and other addtional options such as whocalled. Does anyone have an suggestions of what i can say, i just signed a new contract like a bit over a month.Thanks in advance :cheesygri

are you willing to pay the $3 or do you want it covered by rogers.

[nitroblu]

i just signed a new contract like a bit over a month.Thanks in advance :cheesygri

i uno if u could change it to $15 VP credited back to you this soon, probably soonest u could do it was 3 months in

[Rx8-black]

are you willing to pay the $3 or do you want it covered by rogers.

i want rogers to cover it

[mitsui]

Rogers suck balls

They over charge you every month like crazy and u have to call in to get everything adjusted

and sometimes they dont' even know what they r doing

think again if u enjoy talking to CSR for 3 hours every month, then sign up with Rogers

:mad:

[joejack]

I use to be with Rogers and now I am with Bell...need I say more

[lazychild]

My Current Price Plan
Student Plan 45 - $45.00

* Unlimited Eve/Wknd Minutes
* Unl. Local Calls 3 Mths
* 50 Minute Bonus
* 50 Minute Bonus
* 6PM Early Eve. Calling Option
* 450 Outgoing Wkday Minutes
* Unl. Incoming local calls


Additional Services

* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
* MY5 + 5 Add'l Numbers Bonus


Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* 6PM Early Eve. Calling Option - $7.00 - Monthly


Discount(s)

* Activation Fee Credit
*10% CFIB Discount
*15% Loyalty Discount
* Monthly Plan Credit
* Monthly Plan Credit
* Monthly Plan Credit
* System Access Fee Credit - To be removed on 2011
* 6 pm Eve Student Discount - To be removed on 2011
* Monthly Plan Credit 3 Yr - To be removed on 2011
* Rogers to Rogers 3Yr Bonus - To be removed on 2011
* Value Pack $5 off MSF - To be removed on 2011

Paying 36 tax in

wow. Thats a very nice plan. How did you achieve that?

[rebel_rfd]

A lot of negoitation, with mentions to why all the credits are being accounted for, helps i just added a second line.

[mcewen]

I think I just totally screwed up......

I got my first bill recently.. and it didn't have any LD mins on it (I had to pay for them...when they should have been included...).. so I called it.

They told me my second bill was printed (for a full month) and it should be forthcoming... and they gave me my new balance to pay.

Well.. last night I get my bill....
17.50 (base plan)
-10 3 yr credit
-5 3 yr credit
-2.5 3 yr credit
+11 val pack
-11 val pack credit
+5 early evenings (6pm) (I think it was $5.. I don't have the bill on me)
-5 early eve credit
+6 - some long distance plan
+6.95 SAF
+.50 911
+30 (6 gig data)
43.45 + tax (plus long distance....)

The plan was supposed to come out to 55.95 + tax (including LD)

sigh... oh well.... let's hope they billing person doesn't fix it!!

[P4rtyboy]

I think I just totally screwed up......

I got my first bill recently.. and it didn't have any LD mins on it (I had to pay for them...when they should have been included...).. so I called it.

They told me my second bill was printed (for a full month) and it should be forthcoming... and they gave me my new balance to pay.

Well.. last night I get my bill....
17.50 (base plan)
-10 3 yr credit
-5 3 yr credit
-2.5 3 yr credit
+11 val pack
-11 val pack credit
+5 early evenings (6pm) (I think it was $5.. I don't have the bill on me)
-5 early eve credit
+6 - some long distance plan
+6.95 SAF
+.50 911
+30 (6 gig data)
43.45 + tax (plus long distance....)

The plan was supposed to come out to 55.95 + tax (including LD)

sigh... oh well.... let's hope they billing person doesn't fix it!!

how did you end up getting a credit of 2.50? i thought the credits went in increments of 5, 10, 15?

[bubble.tea]

.....it didn't have any LD mins on it (I had to pay for them...when they should have been included...).. ......

How do you know this? Sure you're not just mistaken?

$2.50 credit? Nice....Never ceases to amaze me.

[mcewen]

How do you know this? Sure you're not just mistaken?

$2.50 credit? Nice....Never ceases to amaze me.


Because I had negotiated 100 Can LD mins included in the plan.. and 10 cents after (but I never would go over...).

they charged me .35/min.

I couldn't believe it either.
base plan free
voicemail free
all I paid for on that bill was $6 "long distance saver", 6.95 SAF, .50 911 and the $30 data plan.

[Gogi]

Just how unprofessional is Rogers ? Let me tell you.

Two weeks ago I re-activated my contract after cancelling. I tried my sim that I was using up until that point, and it did not work. I told the retention representative that it was not working, and she put me on hold for a second, came back and said "What we'll do is, just go to any Rogers store, purchase a new sim card and we'll reimburse you for the purchase". I did exactly that (despite the fact that I could have gotten SIMS for as low as $5, I decided to go to the store and buy it for $45 just so I have purchase receipt for proof). Few days later I call in to ask about a bill I had received, and mention the sim purchase. This is what they had to say : "We do not refund any purchases. It's entirely your fault you cancelled your contract, making the sim invalid. Sorry."

Absolutely terrible. I already regret reversing my cancellation, and it hasn't even been two weeks.

[Nermal]

How do you know this? Sure you're not just mistaken?

$2.50 credit? Nice....Never ceases to amaze me.

No, believe it or not that probably is correct.

The system won't allow the value of the credits to exceed the cost of the plan. So if, for example, he has a $17.50 plan, and codes on the account for $15 and $5 credits, the system will use the $15 and then credit off the rest with the $2.50.

So it probably appears on the bill like that.

[steph053]

How do you get credits off your base plan?

I have the $20 + fees = ~32.00

250 min/evenings @8/unlimited weekends
r2r
unlimited incoming
$15 value pack

So I have a 5, 10, 15 dollar credit. That already exceeds my base plan and since I only have a cell phone w/ them, they probably won't give me credits for my base plan. For credits exceeding the base plan, does that only include the monthly credits and not the r2r, unlimited incoming and value pack stuff?)

My dad on the other hand has been with them for 22 years and even though we have a retentions plan, he only gets credits for the extra stuff (unlimited incoming, network calling, smart phone value pack) I'm going to call them tmr since we've just returned a phone. How should I ask for credits off of the base plan?

[oliverya]

got this deal on the phone in the morning.

$20
200 mins daytime
unlimited evenings (from 6pm) & weekends
Caller ID
Voicemail
100 mins Canada long distance
1 year contract.

But dont why my online profile shows:
My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 200 Wkday / Unltd. Eve/Wkend
* 5PM Early Eve. Calling Option
Additional Services
* Call Forward/Trans.Pay Per Use
* Detailed Billing
Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
* Call Display Credit - To be removed on 22/10/2010
* Loyalty Voicemail Discount - To be removed on 22/10/2009
My Current Wireless Essentials
Essential Compatible Hardware
(based on your Rogers network history)
5PM Early Eve. Calling Option All
Voicemail All

How come 100 canada long distance doesnt show up there? and online 5pm starts free eh?

[theapocalypse]

are retentions not allowed to give accounts with corp codes the iphone for $249?

The account I'm under has 3 lines, each on a corp plan. I was offered a $20 retention plan for one of the lines (non-corp type plan), but the rep said that she could HUP me on any phone except for the iphone because of corporate restrictions, refered me to the corporate HUP department. They quoted iphone as $599 unless I got a $60/month iphone package.

Is that right? Even with a non-corporate plan on the line, they can't HUP the iphone if the overall account has a corp code attached? Would I have to split that line off to a different account?

[zweinstein]

i want rogers to cover it

Then you might have some trouble trying to negotiate that.

[Wet Banana]

got this deal on the phone in the morning.

$20
200 mins daytime
unlimited evenings (from 6pm) & weekends
Caller ID
Voicemail
100 mins Canada long distance
1 year contract.

But dont why my online profile shows:
My Current Price Plan
200/Unlimited Eve/Wkds Plan - $20.00
* 200 Wkday / Unltd. Eve/Wkend
* 5PM Early Eve. Calling Option
Additional Services
* Call Forward/Trans.Pay Per Use
* Detailed Billing
Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
* Call Display Credit - To be removed on 22/10/2010
* Loyalty Voicemail Discount - To be removed on 22/10/2009
My Current Wireless Essentials
Essential Compatible Hardware
(based on your Rogers network history)
5PM Early Eve. Calling Option All
Voicemail All

How come 100 canada long distance doesnt show up there? and online 5pm starts free eh?

It is if you click on "Update Wireless Essentials," and scroll to the bottom. :)

[nsd]

Got this a few days ago. I know it's far from the best, but it satisfies my needs for now:
$17.50
Free BB Pearl
200 mins daytime
Unlimited evenings (from 6pm) & weekends
Caller ID
Voicemail
125 texts
$15 for 500 MB of data (as opposed to the "regular" $25)
Sure 500MB is not that much, but for on-device browsing I think it's ok. Hell, even tethered should be fine, as long as I don't do any torrents, or too much youtube heh.

[oliverya]

It is if you click on "Update Wireless Essentials," and scroll to the bottom. :)

Nice~ Thanks Wet Banada. ~~ now it's even better the lady from CxS gave me 5pm. haha

[manoflegend12]

My Current Price Plan
Rogers Wireless Insider EPP - $17.50

* 200 Weekday Minutes
* Unl. Local Calls 3 Mths
* Unlimited Eve/Wknd Minutes

Additional Services

* Call Forward/Trans.Pay Per Use
* Detailed Billing

Additional Charges**

* System Access Fee - $6.95 - Monthly - What is this?
* 911 Emergency Svc Access Fee - $0.50 - Monthly

Discount(s)

* Activation Fee Credit
* Telesales Activation Fee Cr - To be removed on 30/10/2008
* Early Evening Option Cr
* Telesales Monthly Fee Credit - To be removed on 30/10/2008

thats what i got. its a new activation. but how come i don't see when my plan expires?

[c5ho]

Those of you getting the $17.50 plans, is it the recent EPP? I thought Roger's said originally that one wouldn't be able to get all types of credits with that plan?

[supermike]

I just hate rogers.

After 4-5 phone calls, I finally got a deal. Not as good as some plans here. But it is enough for me. so, I signed up for 3 years this week.

However, I never trusted rogers. So I checked the new plan online. It is totally different from what I was offered!!

They took the unlimited incoming.

They didn't put put free voice mail.

They changed evening from 8PM to 9PM.

This plan even worse than my old one!

have to call back to fight. I just hate Rogers!!

Guys, if you get a new plan, remember to check it out online couple days later to see if you get what you were offered.

[Nermal]

How do you get credits off your base plan?

I have the $20 + fees = ~32.00

250 min/evenings @8/unlimited weekends
r2r
unlimited incoming
$15 value pack

So I have a 5, 10, 15 dollar credit. That already exceeds my base plan and since I only have a cell phone w/ them, they probably won't give me credits for my base plan. For credits exceeding the base plan, does that only include the monthly credits and not the r2r, unlimited incoming and value pack stuff?)

My dad on the other hand has been with them for 22 years and even though we have a retentions plan, he only gets credits for the extra stuff (unlimited incoming, network calling, smart phone value pack) I'm going to call them tmr since we've just returned a phone. How should I ask for credits off of the base plan?

There generally needs to be some kind of justification for applying credits towards the plan. They're not just going to add them just by asking. The credits I was talking about in my previous post are the ones that are just called "Monthly Plan Credit." Several other specific credits exist for Rogers-to-Rogers, unlimited incoming, call display, etc.

What you have now is very good -- the odds of you getting all of that for less than twenty dollars is very slim, in my opinion.

They're generally willing to give the value pack for $11 or $15 at no cost, but there isn't any specific credit to apply towards those packages. So they'll apply a $10 or $15 credit towards your base plan to make up for it.

The only downside in them doing this is the bundle discount is applied against the discounted amount. So for a $20 plan, when you would normally get a $3 discount with a 15% bundle, you only get $0.75 against the $5.

If the credit is applied towards the specific feature, it's only good for that feature. If you remove unlimited incoming, for example, the code for the credit will remain, but will do nothing.

[kashirat]

Kind of OT questions but Rogers related, hoping one of the gurus in this thread could give me a hand :)

Has anyone ever taken over someone else's account? My father has a contract with Rogers that he no longer uses, and I was planning on taking the contract from him, will Rogers have any problems with that?

Also, just wondering how future deals might factor in to existing plans... say I got 1GB data for $30, and they brought back the 6GB data for $30 deal, could I call in to get that on my plan?

[mrdevil]

anyone know if rogers is gonna be carrying SE X1 when, if ever, it comes out?

[jajola]

I've been reading this thread pretty much forever, but nobody has really answered the question that keeps getting asked, is it at all possible to get 6GB/data for $30? And if not, is anyone privy to any insider information as to when they might have a similar deal for data plans coming up? I hear Christmas time is when they start making some decent offers...

[jamescl]

Kind of OT questions but Rogers related, hoping one of the gurus in this thread could give me a hand :)

Has anyone ever taken over someone else's account? My father has a contract with Rogers that he no longer uses, and I was planning on taking the contract from him, will Rogers have any problems with that?

Also, just wondering how future deals might factor in to existing plans... say I got 1GB data for $30, and they brought back the 6GB data for $30 deal, could I call in to get that on my plan?

taking over a contract should be easy as pie - call in and ask to take over and they'll do everything for you (subject to you passing a credit check). it's easier if your father's with you as you can do it all in one phone call but if not, your father has to call in first to initiate the process, then you have to call in to accept it.

and yes to your second question on changing data plans - it's the same as changing voice plans - you can upgrade/downgrade as you wish, subject to special restrictions they may have. but i was on another data plan that was $30 and switched over to the 6gb one when it was offered.

[jamescl]

I've been reading this thread pretty much forever, but nobody has really answered the question that keeps getting asked, is it at all possible to get 6GB/data for $30? And if not, is anyone privy to any insider information as to when they might have a similar deal for data plans coming up? I hear Christmas time is when they start making some decent offers...

at the moment no. christmas lineup/promos are still being finalized so nothing up yet.

[steph053]

There generally needs to be some kind of justification for applying credits towards the plan. They're not just going to add them just by asking. The credits I was talking about in my previous post are the ones that are just called "Monthly Plan Credit." Several other specific credits exist for Rogers-to-Rogers, unlimited incoming, call display, etc.

What you have now is very good -- the odds of you getting all of that for less than twenty dollars is very slim, in my opinion.

They're generally willing to give the value pack for $11 or $15 at no cost, but there isn't any specific credit to apply towards those packages. So they'll apply a $10 or $15 credit towards your base plan to make up for it.

The only downside in them doing this is the bundle discount is applied against the discounted amount. So for a $20 plan, when you would normally get a $3 discount with a 15% bundle, you only get $0.75 against the $5.

If the credit is applied towards the specific feature, it's only good for that feature. If you remove unlimited incoming, for example, the code for the credit will remain, but will do nothing.

I didn't think I could do better on my plan because I only have a cell phone with them for ~32 a month so it's not that much in revenue. On my dad's account, we spend 300 a month at Rogers. We were paying for call forwarding, early evenings, call display and voice mail.. all that for a customer who's been with rogers for 22 years. He also has 2 cell phones.

[KTrain39]

Hi guys,

The "Insider EPP" that I can get through work for $17.50 per month (3 yr contract) is as follows:
-200 minutes + unlimited evenings (6PM) and weekends
-CW and unlimited incoming texts
-unlimited local calling for 3 months
- + $.35/min for extra local or long-distance
- + activation fee of $35
- + SAF of $7/month

For all of you savy RFD'ers reading this thread, any suggestions on (i) if this is a good plan and (ii) what can I reasonably expect the CSR to increase when I call (and I know that no two CSRs are the same). I'm only pay-as-you-go at the moment.

Long live RFD...

[shopper-X]

For those looking for a new plan, Page 14 of the Future Shop flyer has a great deal. It says it's a 2 year plan but a correction is posted on the website and it's a 3 year plan with $100 Gift Card.

SK & MB Plan:
$20
-My10 (10 numbers)
-250 Anytime
-Unlimited WN/WE (not sure on start, but should be 6pm)
-500 incoming minutes
-2 months unlimited local talk

Rest of Canada:
$25
-My10 (10 numbers)
-100 Anytime
-1,000 WN/WE (not sure on start)
-500 incoming minutes
-2 months unlimited local talk

Like always, the Prairies get a better deal for less. :cool:

[Djayjay]

The thing i'm waiting for is to see who will be the first cell phone provider to come out with an unlimted anytime local and Canada/US long distance for like 50 bucks.

Anybody else???

[Impossibles]

The thing i'm waiting for is to see who will be the first cell phone provider to come out with an unlimted anytime local and Canada/US long distance for like 50 bucks.

Anybody else???

Don't hold your breath.

[AllanJ]

The thing i'm waiting for is to see who will be the first cell phone provider to come out with an unlimted anytime local and Canada/US long distance for like 50 bucks.

Anybody else???

iPhone + UL Incoming + GrandCentral + GrandDialer = your requested plan

(and for those who say GrandCentral is now a closed beta, go on eBay and spend 30-50$ for an account)

[Nermal]

Rest of Canada:
$25
-My10 (10 numbers)
-100 Anytime
-1,000 WN/WE (not sure on start)
-500 incoming minutes
-2 months unlimited local talk


That is identical to the $25 student plan.

http://www.rogers.com/web/content/wireless-plans/studentplans

I called customer relations yesterday trying to get onto the $45 student plan, and they said there was no way they would be able to offer it to a non-student.

I checked with them again now, and they were not able to find the $25 plan anywhere. Perhaps it's only being offered through Future Shop, or possibly they forgot to mention in the flyer that it's only offered to students.

There is only a week left of that promotion. It's possible they will extend it to everyone for the last week, but I'm not sure.

[typo]

just renewed my contract through retention.
This is what I got:
250Min/Unltd Evenings&weekends/
Voicemail, Caller ID, 250 Messages
100 LD minutes
Rogers to Rogers
5PM Early Eve. Calling Option
+SAF+911+GST
= $31.97 :)

Also, got a iPhone 8gig for $225 (good deal???)

[nitroblu]

Don't hold your breath.

+5!!! ahahah yea it wont' be for a long while for that to happen

8GB iphone is decent i guess. I'm just holding out for the new BB flip :)

[shopper-X]

That is identical to the $25 student plan.

http://www.rogers.com/web/content/wireless-plans/studentplans

I called customer relations yesterday trying to get onto the $45 student plan, and they said there was no way they would be able to offer it to a non-student.

I checked with them again now, and they were not able to find the $25 plan anywhere. Perhaps it's only being offered through Future Shop, or possibly they forgot to mention in the flyer that it's only offered to students.

There is only a week left of that promotion. It's possible they will extend it to everyone for the last week, but I'm not sure.

I called asking about this plan after I posted it and the rep said it does exist minus the 500 incoming as a student plan. They offered me unlimited incoming instead because they could not find the posted plan. I'm on the $10 plan now but want Data and need to increase my base plan to get a better discount on data.

[jigs910]

Ive been reading this thread on and off for well over a month and half.. and thanx to it... i got a pretty good deal on my cell plan..

before i had the unlimited incoming..
100 + 50
1000 EV/WE @ 9
- 5% bundle
CID ($7)
+ fees + taxes = ~47

i called in repeatedly in Sept making up various stories about my bill not showing what was offered to me and ended up with this..

Mega30
250
Ev/We @ 9
Network calling
unlimited incoming ($10 credited)
credits of 10+5+5
5% (basically nuthin.. saves me 50 cents)
VM/CID/125 txt ($11)
SAF+taxes
= 31.58ish

this plans perfect for me.. ive hardly used any minutes b/c most of my minutes are to rogers/fido neways..

it took me a couple of phone calls for them to add the two $5 credits.. but i juss sounded fed up and stuck to my story about the screwed up bill and pushed to see how far the rep would go to give me the credit.. both times they ended up adding the credits after i talked to them bout 25 minutes or so..

[on a weird note.. my first bill was a partial and it ended up saying my balance was a negative amount.. basically rogers paid me ~$8 to use my phone for those 15 days:confused: ]

but my latest bill is wat was mentioned above..

wat i wanted to know was.. when i called in to get that last credit of $5.. i said i wanted to do a HUP.. and was offered the n95.. wich i wanted.. for $199+75+taxes... she was waiving the admin fee.. what i dont understand is.. when doing a HUP.. (never done one before.. i still use my original ROKR) arent u suppose to get money off the phone and not ADDED.. can sumone help me out?

also.. i was told if i waited till oct 1.. i would be eligible for $100 off.. so would that mean i could get the phone for 100+taxes?? (btw i got the rep to note the price for 199 on my account so hopefully its still ther..)

so yeah.. thanx for all the help to everyone.. and appreciate any more insight..

[vincentng]

hi, my current plan is the $25 student plan, with nothing added-on, or discounted. Is it possible for me to get free caller id, and some monthly credits? :cheesygri :cheesygri :cheesygri My plan comes out to be 36.71 per month and renewed my contacted on Aug with a HUP of a iphone. Ty in Advance XDXDXD

[Kaitlyn]

250 daytime minutes
Unlimited evenings + weekends starting @ 5pm
6gb data plan
500 text
Call display+name display+whocalled
Voicemail
Rogers 2 rogers
Unlimited incoming
1,000 LD minutes

Total is ~$52 all in

Unfortunately I can't even count the # of hours I've been on the phone with rogers over my billing issues (which are now FINALLY resolved), but if I take my hourly salary * the hours I spent on the phone - savings... I'm probably not saving very much at all :( lol...

[jzy]

Hi, does retention not work on weekends anymore? Does the number on the first page of this thread still work? I called the number and was only able to reach the Customer Service Dept. even though I said "Cancel my phone", and they had to transfer me but got a message right way saying that they were closed and I needed to call back during their business hours.:confused:

[khulit]

I'm still waiting on Rogers to match Telus Super 10 plan currently here in Manitoba... 250 mins + unlimited evenings/weekends + unlimited network calls... (similar to last year's Mega 10 plan...

Hopefully MTS offers their $10 plan similar to last year (250+ul wk/eve+network+callerid)...




For those looking for a new plan, Page 14 of the Future Shop flyer has a great deal. It says it's a 2 year plan but a correction is posted on the website and it's a 3 year plan with $100 Gift Card.

SK & MB Plan:
$20
-My10 (10 numbers)
-250 Anytime
-Unlimited WN/WE (not sure on start, but should be 6pm)
-500 incoming minutes
-2 months unlimited local talk

Rest of Canada:
$25
-My10 (10 numbers)
-100 Anytime
-1,000 WN/WE (not sure on start)
-500 incoming minutes
-2 months unlimited local talk

Like always, the Prairies get a better deal for less. :cool:

[nitroblu]

Hi, does retention not work on weekends anymore? Does the number on the first page of this thread still work? I called the number and was only able to reach the Customer Service Dept. even though I said "Cancel my phone", and they had to transfer me but got a message right way saying that they were closed and I needed to call back during their business hours.:confused:

they've never worked on weekends.....or well to be more accurate, they are always closed on sudnay and worked for a short period of time on saturday.....liek any other business, they're onyl open business days pretty much

[shopper-X]

I'm still waiting on Rogers to match Telus Super 10 plan currently here in Manitoba... 250 mins + unlimited evenings/weekends + unlimited network calls... (similar to last year's Mega 10 plan...

Hopefully MTS offers their $10 plan similar to last year (250+ul wk/eve+network+callerid)...

I know Telus is offering the following in SK & MB:

Unlimited nationwide talk & text with your Fave 10 (includes CND LD).
Unlimited early night and weekend calling (6pm to 7am).
Unlimited web browsing.
200 Anytime.

All for $35 and $50 for smartphones (including BB BIS) with unlimited email, IM and Web browsing.

Rogers offered me:

MY10 (local)
250 Anytime
unlimited WN/WE @ 6pm
unlimited incoming
$15 Smartphone Value Package
1,000 CND LD
1 GB Data

All for $55 ($68.11 all in) plus they offered the Bold @ $300 and Curve @ $100.
I'm still thinking about it.

[iamfob]

just renewed my contract through retention.
This is what I got:
250Min/Unltd Evenings&weekends/
Voicemail, Caller ID, 250 Messages
100 LD minutes
Rogers to Rogers
5PM Early Eve. Calling Option
+SAF+911+GST
= $31.97 :)

Also, got a iPhone 8gig for $225 (good deal???)

i need to renegotiate a plan like this. But instead of 100 LD minutes, i want to see if they will give me Free Incoming or Per Second Billing.

Can someone please post the direct phone number for the Retention department? Thanks in advance.

[steph053]

they've never worked on weekends.....or well to be more accurate, they are always closed on sudnay and worked for a short period of time on saturday.....liek any other business, they're onyl open business days pretty much

Do you know what time they close during the weekdays? I called Saturaday night (9 pm) because they screwed up my bill yet again and removed call forwarding. I spoke with the rudest customer service rep ever who basically told me I shouldn't be receiving any credits and 7 dollars a month for early evenings was not too expensive even though we've had our plan since 1992. I have a feeling it was a normal rep or just a really bad retentions rep because every retentions I've spoke with so far was a woman. He also asked me to verify the cell number (which I never had to do when calling retentions). For a second I was afraid he would zap all those credits away, so I quickly thanked him and hung up. Overall, I think the best deals I got were when I called on Fridays.

[nitroblu]

Do you know what time they close during the weekdays? I called Saturaday night (9 pm) because they screwed up my bill yet again and removed call forwarding. I spoke with the rudest customer service rep ever who basically told me I shouldn't be receiving any credits and 7 dollars a month for early evenings was not too expensive even though we've had our plan since 1992. I have a feeling it was a normal rep or just a really bad retentions rep because every retentions I've spoke with so far was a woman. He also asked me to verify the cell number (which I never had to do when calling retentions). For a second I was afraid he would zap all those credits away, so I quickly thanked him and hung up. Overall, I think the best deals I got were when I called on Fridays.

haha yea same! I find Fridays turn out the best results. It does sound like you were speaking with a regular rep though. I don't remember the exact hours, sum1 posted it in here many pages ago, it might be like 12-6PM or sumthin (any1 feel free to correct me on it, i'm pretty sure it's a close estimate at best).


i need to renegotiate a plan like this. But instead of 100 LD minutes, i want to see if they will give me Free Incoming or Per Second Billing.

Can someone please post the direct phone number for the Retention department? Thanks in advance.

number is sumwhere in the thread, do some searching. There's no point in posting it, it simply redirects you to the main line, b/c i think too many ppl have been "abusing" it and trying to get better plans. just go through a regular rep first...

MOST reps will not trade off 100 LD for free incoming....100 LD is a standard freebie they jsut throw around, free incoming is worth a bit more, but if ur lucky/really good at negotiating, u can get it. Per second billing is impossible to get I lbelieve, only available to corp plan holders (i've been told). I have it, it's not that great, "per second" doesn't come into effect until after the 1st minute of all ur calls.....so even if u make a 5 second call, still gets counted as a minute, which is useless because per second billing would be most useful if it applied to those calls under a minute.

[locodawg]

Per second billing is impossible to get I lbelieve, only available to corp plan holders (i've been told). I have it, it's not that great, "per second" doesn't come into effect until after the 1st minute of all ur calls.....so even if u make a 5 second call, still gets counted as a minute, which is useless because per second billing would be most useful if it applied to those calls under a minute.

Agreed ... I remember back like 10 years ago or so ... when I first got my plan ... first incoming minute was free ... well the first 400 1st minutes

that was a great add on.

[Kaitlyn]

Agreed ... I remember back like 10 years ago or so ... when I first got my plan ... first incoming minute was free ... well the first 400 1st minutes

that was a great add on.

Still available, though it costs $8.00. When I log in it shows up under Wireless Essentials


400 First Incoming Minutes
Receive lots of calls?

With this service there is no charge for the first minute on up to 400 incoming calls each month.

[chinsterr]

I currently have the following discounts being applied (according to my wireless plan)


* Call Display Credit - To be removed on 19/06/2009
* 10 Monthly Plan Credit - To be removed on 18/05/2009
* 5 Monthly Plan Credit 1 Yr - To be removed on 05/09/2009
* 33.3% Value Pack Add-on Disc.

My Caller ID is bundled in the communication value pack , is there anyway to get this as a monthly plan credit ? The way my account is right now , I am unable to recieved the call display credit as caller id is bundled in the package. Basically I am only saving 15$ a month when I feel it should be more ! What are my options ?

[Haris]

250 daytime minutes
Unlimited evenings + weekends starting @ 5pm
6gb data plan
500 text
Call display+name display+whocalled
Voicemail
Rogers 2 rogers
Unlimited incoming
1,000 LD minutes

Total is ~$52 all in

Unfortunately I can't even count the # of hours I've been on the phone with rogers over my billing issues (which are now FINALLY resolved), but if I take my hourly salary * the hours I spent on the phone - savings... I'm probably not saving very much at all :( lol...

hey that is exactly my plan except i get unlimited text, and i also had billing issues, but those are resolved now, I also managed to get the bold for $199. Gotta love this plan though.. gets people jealous :twisted:

[surgimus]

hey that is exactly my plan except i get unlimited text, and i also had billing issues, but those are resolved now, I also managed to get the bold for $199. Gotta love this plan though.. gets people jealous :twisted:

Since we're whipping out our E-Peens... I get this plan with my5, an extra 150 mins, 2500 texts for 5 bucks less!

[jajola]

250 daytime minutes
Unlimited evenings + weekends starting @ 5pm
6gb data plan
500 text
Call display+name display+whocalled
Voicemail
Rogers 2 rogers
Unlimited incoming
1,000 LD minutes

Total is ~$52 all in

Unfortunately I can't even count the # of hours I've been on the phone with rogers over my billing issues (which are now FINALLY resolved), but if I take my hourly salary * the hours I spent on the phone - savings... I'm probably not saving very much at all :( lol...

Did you just get this deal or is it from a while ago?

[nitroblu]

250 daytime minutes
Unlimited evenings + weekends starting @ 5pm
6gb data plan
500 text
Call display+name display+whocalled
Voicemail
Rogers 2 rogers
Unlimited incoming
1,000 LD minutes

Total is ~$52 all in

Unfortunately I can't even count the # of hours I've been on the phone with rogers over my billing issues (which are now FINALLY resolved), but if I take my hourly salary * the hours I spent on the phone - savings... I'm probably not saving very much at all :( lol...
it's definitely a very solid plan though. With this plan u can essentially just remove ur home phone service (if you have it) to save at least an extra ~$20/mo., and depending on ur phone, and if u don't do much downloading, u could even remove ur internet serivce lol....so $52 all in is defintely gonna save u some money down the road.

[risingsun]

just renewed my contract through retention in August with my hardware upgrade for an 8gb iPhone.

This is what I got:
250Min Weekday minutes
Unltd Evenings&weekends starting at 8pm
Caller ID
all above is the $20 plan

plus...

Early evening option starting at 6pm = $5
1000 LD minutes across Canada = $5
500 textmsg + 50 MMS = $5
Rogers to Rogers = free
Unlimited Incoming = free (with 3 year contract)

Monthly credit of $10 = ($10)
5% discount = ($0.50)
+SAF+911+GST
= 35~

good deal? or i could have gotten more?
i wish i can somehow get the 6gb data for $15...:|

[soblecram]

it's definitely a very solid plan though. With this plan u can essentially just remove ur home phone service (if you have it) to save at least an extra ~420/mo., and depending on ur phone, and if u don't do much downloading, u could even remove ur internet serivce lol....so $52 all in is defintely gonna save u some money down the road.

HOLY Crud... $420/month for home phone service??? LOL...

[nitroblu]

HOLY Crud... $420/month for home phone service??? LOL...

hahahah obviously a typo, crappy shift key musta not worked, i meant $20/mo LOL

man, i uno about other ppl's experiences, but I find whenever I call during regular busniess hours (mainly 12-3PM), i get some MAJOR *****arooni's...a rep I jsut spoke to because I asking about doing a HUP with my new plan change mentioned to me that I have $20 credits on a $20 plan (which I thought is perfectly fine right? it doesn't exceed the base plan value) said my account would definitely get audited by finance and have the credits removed...(she was very rude too)...hopefully not, but we'll see

also, anyone else notice, if ur calling in eastern canada (i'm calling from ontario) during 12-2PMish, u get mainly Quebec employees (I'm assuming Quebec cuz they have heavy french accents)...nothing wrong wit that, i was jsut noticing this trend the other day..maybe just me, the past 6 times i've called during 12-2, i've gotten 5 ppl with french accents

[Kaitlyn]

hey that is exactly my plan except i get unlimited text, and i also had billing issues, but those are resolved now, I also managed to get the bold for $199. Gotta love this plan though.. gets people jealous :twisted:

I have doubts you ahve the same plan as me for the same price... :)

[Kaitlyn]

Did you just get this deal or is it from a while ago?

It's months old... < 6 months old though

[Kaitlyn]

it's definitely a very solid plan though. With this plan u can essentially just remove ur home phone service (if you have it) to save at least an extra ~$20/mo., and depending on ur phone, and if u don't do much downloading, u could even remove ur internet serivce lol....so $52 all in is defintely gonna save u some money down the road.

Ya no home phone service... but I have my 100mbit internet @ $50/month, can't give that up... hehe

[steph053]

hahahah obviously a typo, crappy shift key musta not worked, i meant $20/mo LOL

man, i uno about other ppl's experiences, but I find whenever I call during regular busniess hours (mainly 12-3PM), i get some MAJOR *****arooni's...a rep I jsut spoke to because I asking about doing a HUP with my new plan change mentioned to me that I have $20 credits on a $20 plan (which I thought is perfectly fine right? it doesn't exceed the base plan value) said my account would definitely get audited by finance and have the credits removed...(she was very rude too)...hopefully not, but we'll see

also, anyone else notice, if ur calling in eastern canada (i'm calling from ontario) during 12-2PMish, u get mainly Quebec employees (I'm assuming Quebec cuz they have heavy french accents)...nothing wrong wit that, i was jsut noticing this trend the other day..maybe just me, the past 6 times i've called during 12-2, i've gotten 5 ppl with french accents

What counts towards the $20 credits? Only the monthly plan credits or the r2r, unlimited incoming stuff too? I have a feeling Rogers really screwed my account up.. it's so annoying how I have to waste 1 hr every month to get things straightened out, only for them to mess something else up. I wish there was a way I could go to the Rogers building and sit next to them so I can see exactly what they're clicking.

How many times have you called Rogers? I want to call to make sure everything is right, but I think I'm going to wait for the bill to come so I can see the plan. It's funny how you can verify w/ them a million times only to have the bill come back and somthing else is messed up.

I usually call around 12-2 also, but I never had someone with a French accent. Btw, has anyone ever had a man? I've noticed that everyone I've spoken with has been a woman. Not that it matters, but I was just wondering...

We always talk about getting audited, but has anyone acutally been audited or know of someone who's been audited? What happens, do they just take everything away? Would they really do that and anger a customer if they see how much they spend monthly with Rogers? I mean, it's like taking away a few dollars only to lose even more in return.

[xinhang]

Ya no home phone service... but I have my 100mbit internet @ $50/month, can't give that up... hehe

100MBIT? How did u get htat for that price! im paying 55 for 10mbit!!!

[Oilers]

now what is the price for iphone if i renew my contract
for another 3yrs?

[jajola]

It's months old... < 6 months old though

I figured with the data plan and price...

[mcg]

100mbit for $50... do you live downtown where they have the Telus Cityplace fibreoptics?

Teksavvy at 5mbps does the job for me uptown in Scarborough. lol

[JackyTheBeaver]

I signed with Rogers for 2 more years this month. Note that I signed up for 3 identical plans in order to meet the needs of my family members.

15$ + SAF + 911 per month
250min
UL E/W starting @ 6pm
R2R
100min LD
CID
VM (only for 1 year, although I'm sure I can call in to extend it till the end of my term, or re-negotiate all together for 2 years)

Also, I got 3 pretty standard phones (no admin cost, no hardware cost), 2 of them are Samsung A516's and one is a Nokia 6085.

This is a step up from my old plans with Rogers which had only 200min, evenings and weekends starting at 8pm, no R2R and no VM.

I know it's not the best compared to some of the others that's been posted here. What can I improve upon based on my current plan?

Rogers messed up my first bill (big surprise there). When I called in to ask about it, the retention agent changed my 6pm U/L Evening start to 8pm, but gave me U/L incoming. My question is, did I get ripped off? I personally think it's a bit of waste to have R2R and U/L incoming. Now I have:

15$ + SAF + 911 per month
250min
UL E/W starting @ 8pm
R2R
UL Incoming
100min LD
CID
VM

[Kaitlyn]

I figured with the data plan and price...

Ya. I had the bulk of it for a while, but made some changes when I added the data.


100mbit for $50... do you live downtown where they have the Telus Cityplace fibreoptics?

Teksavvy at 5mbps does the job for me uptown in Scarborough. lol

Yep, cityplace :)

[nitroblu]

Ya no home phone service... but I have my 100mbit internet @ $50/month, can't give that up... hehe
WOW hahaha yea for that price I wouldn't give it up either. dam, no wonder ur an admin for RFD LOL


now what is the price for iphone if i renew my contract
for another 3yrs?
was mentioned several times a fwe pages back, set up ur plan first, make sure it gets put in, THEN ask bout the iphone. mentioning the iphone seems to take away all the rep's bargaining power. no promotions on the iphone right now, so wat's posted on rogers is wat u'll be paying..unless u can talk em down


What counts towards the $20 credits? Only the monthly plan credits or the r2r, unlimited incoming stuff too? I have a feeling Rogers really screwed my account up.. it's so annoying how I have to waste 1 hr every month to get things straightened out, only for them to mess something else up. I wish there was a way I could go to the Rogers building and sit next to them so I can see exactly what they're clicking.

How many times have you called Rogers? I want to call to make sure everything is right, but I think I'm going to wait for the bill to come so I can see the plan. It's funny how you can verify w/ them a million times only to have the bill come back and somthing else is messed up.

I usually call around 12-2 also, but I never had someone with a French accent. Btw, has anyone ever had a man? I've noticed that everyone I've spoken with has been a woman. Not that it matters, but I was just wondering...

We always talk about getting audited, but has anyone acutally been audited or know of someone who's been audited? What happens, do they just take everything away? Would they really do that and anger a customer if they see how much they spend monthly with Rogers? I mean, it's like taking away a few dollars only to lose even more in return.
really? i get a good mix of males and females...and have had good negotiating exp with both, but generally find female reps to be more negotiable, minus the few rude *****y ones

i usually call ~2 times a week, but assuming my bill wont' be screwed up, and my HUP works out good, not gonan be calling em much anymore

in terms of credit, i believe only those mentioned as "monthly credits" actually count towards the "base plan credit cap". Some features, like VM, CID, R2R, ultd incoming, have their own feature specific credit (dunno if they count to ur base plan cap, i'm sure sum1 can specify for sure). But let's say u got R2R credited ($5 credit), and removed R2R, you wouldn't get another $5 off ur plan, because the credit is only coded to teh feature.

[EbonyRose]

Well, my boyfriend spent 3 hours on the phone with Rogers yesterday. He ran into a nice rep. This is what he got:

$45 Student Plan

450 minutes
U/L weekends and evenings at 6pm
My 10 Canada-wide
Unlimited Incoming - credited
Rogers 2 Rogers - credited
$11 value pack - $10 credit
6gb data - $15 credit
1000 LD minutes - $5 credit

= $45 + 1 + 15 + 7.45 + tax = $77.35

He also managed to get the N95 for $99. Personally, I think that's too much stuff, I'd rather pay less than half of that. Apparently though, he called back in today to cancel the N95 order and they took away his $5 credit. The rep also told him that he'd get his account audited, because they don't usually give that much extra stuff. He said he was suppose to report my b/f's plan to his manager, but he wouldn't, and he told my b/f not to call in anymore. Now my b/f's debating about whether he should call back to get the $5 back. He actually wants to cancel the data and keep the $15 credit, but the rep wouldn't let him.

[knight]

Well, my boyfriend spent 3 hours on the phone with Rogers yesterday. He ran into a nice rep. This is what he got:

$45 Student Plan

450 minutes
U/L weekends and evenings at 6pm
My 10 Canada-wide
Unlimited Incoming - credited
Rogers 2 Rogers - credited
$11 value pack - $10 credit
6gb data - $15 credit
1000 LD minutes - $5 credit

= $45 + 1 + 15 + 7.45 + tax = $77.35

He also managed to get the N95 for $99. Personally, I think that's too much stuff, I'd rather pay less than half of that. Apparently though, he called back in today to cancel the N95 order and they took away his $5 credit. The rep also told him that he'd get his account audited, because they don't usually give that much extra stuff. He said he was suppose to report my b/f's plan to his manager, but he wouldn't, and he told my b/f not to call in anymore. Now my b/f's debating about whether he should call back to get the $5 back. He actually wants to cancel the data and keep the $15 credit, but the rep wouldn't let him.


how are you still able to get the 6gb plan? I cannot get it anymore

[steve1498]

thanks everyone on here, after reading all the success stories, i decided to call like 15 minutes ago.

i called *611, then said cancel my phone and waited for 1 min before speaking to a representative.

here is what i got:

250 weekday minutes - second billing
Unlimited starting @ 6 weekday and unlimited weekend
Call Display and VM
Rogers to Rogers
Unlimited Incoming
2500 Text messages
100 LD

It's 25 dollars plus fees and taxes.

Iphone for 250 or N95 for 150. which one should i get?

BTW, one of my frd said R2R is only applied when other party has R2R, is this true?

Thanks everyone.

[khulit]

BTW, one of my frd said R2R is only applied when other party has R2R, is this true?



No, R2R means you can call any Rogers phone free, they don't have to be in any plan as they only need to be a Rogers cell user (Paygo, plan, etc)

Unlimited in Network Calls, on the other hand allows you to call FIDO, Speakout (711), and other Rogers network for free...

The person who you are calling will incur charges though if they didn't have R2R, UIN, or unlimited in coming... this is probably what they meant...

[shopper-X]

...

Iphone for 250 or N95 for 150. which one should i get?

BTW, one of my frd said R2R is only applied when other party has R2R, is this true?

Thanks everyone.

1. I have the N95 and think it is the best phone offered by Rogers to date. The iPhone seems [to me] like a "fad" phone or "status" phone.
To back this up, you can install all sorts of 3rd party application like Garmin Mobile XT GPS, Gmail, Rotateme, etc. It also comes with an accelerometer and built-in GPS.

2. The person that has R2R on there plan is not charged for making/receiving local R2R calls. So, no, both parties do not have to have R2R not to be charged.

If you have it and you make a call to a Rogers Wireless customer, then you are not charged.
If the party you are calling has it and you don't then they are not charged.
If both parties have it then neither is charged.

[khulit]

I think the N95 has more features but the Iphone is more sexy and has lots of potential too... Google Earth is a nice app for Iphone too...

I would prefer the Iphone over the N95 mainly because I think the N95 is a bit fat and clunky, would be obsoleted by newer models in a few months...

As for the Iphone, it's slim, lots of cool features...although it is not perfect, doesn't have memory slots, lacks support for Flash apps (but it will come some day), camera sucks, no video camera feature (althought a 3rd party app may change that)... but it is a new platform for potential multitude of apps...

Also, you could probably sell the Iphone at a higher price and buy a more expensive phone... in my case, I got 2 lines so I got 2 Iphone 16GB, sold one on Ebay for more than twice the price, ergo, I got one IPhone 16GB for free and I'm using it on my Megaplan $10 account...


1. I have the N95 and think it is the best phone offered by Rogers to date. The iPhone seems [to me] like a "fad" phone or "status" phone.
To back this up, you can install all sorts of 3rd party application like Garmin Mobile XT GPS, Gmail, Rotateme, etc. It also comes with an accelerometer and built-in GPS.

2. The person that has R2R on there plan is not charged for making/receiving local R2R calls. So, no, both parties do not have to have R2R not to be charged.

If you have it and you make a call to a Rogers Wireless customer, then you are not charged.
If the party you are calling has it and you don't then they are not charged.
If both parties have it then neither is charged.

[nitroblu]

Iphone for 250 or N95 for 150. which one should i get?

BTW, one of my frd said R2R is only applied when other party has R2R, is this true?

Thanks everyone.

u got offered the n95 for $150?

dam.....i wish i woudl get these kinda offers

they're trying to rob me by trying to get me to pay $199 for the n95, plus having to subscribe for 3 yrs to a vision data plan lol

but i'm waiting til friday for the BB Flip :)

[chinsterr]

thanks everyone on here, after reading all the success stories, i decided to call like 15 minutes ago.

i called *611, then said cancel my phone and waited for 1 min before speaking to a representative.

here is what i got:

250 weekday minutes - second billing
Unlimited starting @ 6 weekday and unlimited weekend
Call Display and VM
Rogers to Rogers
Unlimited Incoming
2500 Text messages
100 LD

It's 25 dollars plus fees and taxes.

Iphone for 250 or N95 for 150. which one should i get?

BTW, one of my frd said R2R is only applied when other party has R2R, is this true?

Thanks everyone.

I got offered almost the same plan (and took it), the only difference is I got the 300 minutes ... didn't have to extend my contract either ! :)

[rommelrommel]

This just took asking:

325 weekday minutes
Unlimited starting @ 6 weekday and unlimited weekend
Call Display and enhanced VM
Rogers to Rogers
Unlimited Incoming
125 text messages
100 LD

$31 a month, plus taxes/fees.

Not the best deal I've seen on here, but probably pretty good for BC compared to what I've seen out here.

[nitroblu]

This just took asking:

325 weekday minutes
Unlimited starting @ 6 weekday and unlimited weekend
Call Display and enhanced VM
Rogers to Rogers
Unlimited Incoming
125 text messages
100 LD

$31 a month, plus taxes/fees.

Not the best deal I've seen on here, but probably pretty good for BC compared to what I've seen out here.

how are you guys getting offered ultd incoming? I've asked about it several times in a sort of "ignorant" way (friend told me about it, just asking what it was, couldn't find more about it on the site), but no one's offered it to me credited as part of the plan. (I asked for R2R in this way which I received). Should I just directly ask for it (though I realize that you can't jsut simply flat out ask for credited features)?

[rommelrommel]

I usually say "My dad has this feature on his plan, can I get that too?" or something along those lines.

[Neva]

Is saying that I'm a poor college student a good enough reason? =P


This just took asking:

325 weekday minutes
Unlimited starting @ 6 weekday and unlimited weekend
Call Display and enhanced VM
Rogers to Rogers
Unlimited Incoming
125 text messages
100 LD

$31 a month, plus taxes/fees.

Not the best deal I've seen on here, but probably pretty good for BC compared to what I've seen out here.


Well, my boyfriend spent 3 hours on the phone with Rogers yesterday. He ran into a nice rep. This is what he got:

$45 Student Plan

450 minutes
U/L weekends and evenings at 6pm
My 10 Canada-wide
Unlimited Incoming - credited
Rogers 2 Rogers - credited
$11 value pack - $10 credit
6gb data - $15 credit
1000 LD minutes - $5 credit

= $45 + 1 + 15 + 7.45 + tax = $77.35

He also managed to get the N95 for $99. Personally, I think that's too much stuff, I'd rather pay less than half of that. Apparently though, he called back in today to cancel the N95 order and they took away his $5 credit. The rep also told him that he'd get his account audited, because they don't usually give that much extra stuff. He said he was suppose to report my b/f's plan to his manager, but he wouldn't, and he told my b/f not to call in anymore. Now my b/f's debating about whether he should call back to get the $5 back. He actually wants to cancel the data and keep the $15 credit, but the rep wouldn't let him.

The bold parts, is that how much you are paying or how much the your plan is worth?

[steph053]

how are you guys getting offered ultd incoming? I've asked about it several times in a sort of "ignorant" way (friend told me about it, just asking what it was, couldn't find more about it on the site), but no one's offered it to me credited as part of the plan. (I asked for R2R in this way which I received). Should I just directly ask for it (though I realize that you can jsut simply flat out ask for credited features)?

I find that if you just ask them nicely and directly without going around in circles, they will usually give it to you. Monthly plan credits on the other hand.. those seem a lot harder to ask for.

Or, what always seem to work is saying your dad has it. I find that they do plan match despite what others have been saying. Hmm.. maybe I should've lied and got more stuff.. hahah. Realistically though, I don't think I really maximize on my plan and would rather get discounts than more stuff.

The thing they really seem to throw out randomly is the 100LD. I didn't even ask for it and for both phones, she randomly added it.

Btw, what is your plan nitroblu?

[ben_liu]

Is saying that I'm a poor college student a good enough reason? =P





The bold parts, is that how much you are paying or how much the your plan is worth?

It's how much they are paying per month.

[nitroblu]

I find that if you just ask them nicely and directly without going around in circles, they will usually give it to you. Monthly plan credits on the other hand.. those seem a lot harder to ask for.

Or, what always seem to work is saying your dad has it. I find that they do plan match despite what others have been saying. Hmm.. maybe I should've lied and got more stuff.. hahah. Realistically though, I don't think I really maximize on my plan and would rather get discounts than more stuff.

The thing they really seem to throw out randomly is the 100LD. I didn't even ask for it and for both phones, she randomly added it.

Btw, what is your plan nitroblu?
hm..yea i've done the "my friend has it", or "my dad has this with bell" stuff before, had no success both times (then again I only tried them both once, so also has to do with the rep I guess)

My plan doesn't come into effect until November, so I can easily call in anytime up to Halloween to cancel the changes (I mean, even though I've already accepted, I still have a tiny bit of leverage since my contract would end a year sooner, since I only change it a year into my current plan). I also realize this is not the best plan, but when I negotiated it, it was the best I had been able to negotiate over 2 months, was getting tired of calling them, and didn't want to push for too much in case it might get audited (even though they're now telling me it probably will):

$20 +SAF/taxes ($31.02/mo)
250 min
E/W @ 8
R2R, CW, detailed billing
25 bonus min (corp code)
$20 Value Pack (main features: 2500 texts, 1000 pic/vid msgs, CID with name display, enhanced VM, ultd browsing)

[napoleon1769]

Anyone have trouble downloading your bill? I keep on getting an epost area for a week.

[Terrific_Deals2k8]

250min + 25min bonus
UL Evenings @ 6pm and Wknds
CID, VM, CW

$20/ month w/ SAF waived for a year
3-year plan with an iphone that I sold for $650 on CL

Bear in mind, I've been with Rogers for over 10 years so that may have helped during the negotiation process... When I called the retentions dept, they actually told me I've been with them for 13 yrs =D Btw, waiving the SAF is very rare apparently ^_^

[kizagjo]

Btw, waiving the SAF is very rare apparently ^_^

I just checked my online 'plan' (not bill, cuz that comes out in 1-1.5 weeks). and it says "System Access Fee Credit" on all 3 of my cell lines that i'm paying for. i just called the rogers1 number, told them that i negotiated for one of them on my retention plan, and that i was still paying.. then just kindly asked about the other 2 numbers on my phone.. and the lady gave them to me.. :) the lady was nice enough to give me back the SAF that i paid for the 1 phone that was not suppose to have the SAF ...
and as an added bonus
i also scored 10% better choice bundle too..

just ask nicely. the worse they say is no.

[konfusion666]

Wow. Just got my second Rogers Bill since I got my Nokia N95. My first one charged me $170 for it, even though my negotiated price for it through HUP was $100 + $35 = $135. Since they obviously applied the admin fee twice, I called them and asked to reverse it. On my second bill, it shows they reversed it but ALSO gave me an additional $100 credit!

So basically, I got the N95 for just $35. F-ing sweet. :)

[shopper-X]

Wow. Just got my second Rogers Bill since I got my Nokia N95. My first one charged me $170 for it, even though my negotiated price for it through HUP was $100 + $35 = $135. Since they obviously applied the admin fee twice, I called them and asked to reverse it. On my second bill, it shows they reversed it but ALSO gave me an additional $100 credit!

So basically, I got the N95 for just $35. F-ing sweet. :)

Now find the $50 HUP MIR and bring that down to -$15. Getting paid to HUP a N95 would be F-ing SweetER.
Search HUP +MIR in this thread or go to the D/L section on the Rogers site.

[steph053]

hm..yea i've done the "my friend has it", or "my dad has this with bell" stuff before, had no success both times (then again I only tried them both once, so also has to do with the rep I guess)

My plan doesn't come into effect until November, so I can easily call in anytime up to Halloween to cancel the changes (I mean, even though I've already accepted, I still have a tiny bit of leverage since my contract would end a year sooner, since I only change it a year into my current plan). I also realize this is not the best plan, but when I negotiated it, it was the best I had been able to negotiate over 2 months, was getting tired of calling them, and didn't want to push for too much in case it might get audited (even though they're now telling me it probably will):

$20 +SAF/taxes ($31.02/mo)
250 min
E/W @ 8
R2R, CW, detailed billing
25 bonus min (corp code)
$20 Value Pack (main features: 2500 texts, 1000 pic/vid msgs, CID with name display, enhanced VM, ultd browsing)

That's what I have except that I have the $15 value pack and unlimited incoming for the same price. I don't think it matters if you ask for things after your plan comes into effect because originally I had the $11 value pack, but one month into the contract I asked for the $15 value pack. Although, I mentioned that I was going to renew my dad's contract with them, but wanted them to fix my account first before we deal with his cell.

[kcorscadden]

Now find the $50 HUP MIR and bring that down to -$15. Getting paid to HUP a N95 would be F-ing SweetER.
Search HUP +MIR in this thread or go to the D/L section on the Rogers site.

I wouldn`t do that because when they go to credit the account they will realize the $100 error and reverse that transaction. Konfusion shouldn`t get to ahead of himself as eventually Rogers will see the error and probably reverse it depending on when they find it.

[konfusion666]

Now find the $50 HUP MIR and bring that down to -$15. Getting paid to HUP a N95 would be F-ing SweetER.
Search HUP +MIR in this thread or go to the D/L section on the Rogers site.

Heh... if you look back in this thread, you'll see me asking questions about that MIR. In fact I did send it in, about 2 weeks back, so it still hasn't been processed. I have no idea what will happen once they receive that.
If it happens to get processed I certainly won't complain. ;)

kcorscadden, too late, I sent my MIR before I got this bill. If they reverse the $100 "bonus" but give me the $50 MIR, I'd still be okay with it - I feel the N95 is worth at least $135 anyways so anything cheaper than that is fine by me.

[kcorscadden]

kcorscadden, too late, I sent my MIR before I got this bill. If they reverse the $100 "bonus" but give me the $50 MIR, I'd still be okay with it - I feel the N95 is worth at least $135 anyways so anything cheaper than that is fine by me.

With that being said, be prepared for the $100 credit to be reversed or the MIR to be rejected or possibly both. One of those is going to happen, but since you seem ok with that then it shouldn't a big deal.

[nitroblu]

I just checked my online 'plan' (not bill, cuz that comes out in 1-1.5 weeks). and it says "System Access Fee Credit" on all 3 of my cell lines that i'm paying for. i just called the rogers1 number, told them that i negotiated for one of them on my retention plan, and that i was still paying.. then just kindly asked about the other 2 numbers on my phone.. and the lady gave them to me.. :) the lady was nice enough to give me back the SAF that i paid for the 1 phone that was not suppose to have the SAF ...
and as an added bonus
i also scored 10% better choice bundle too..

just ask nicely. the worse they say is no.

...worse that happens is they actually report it to their manager for review by finance. SAF credits are hard to get, and from wat i read, finance dept. does review accounts with SAF credit to see if it is justified.

[lazychild]

How is my plan? Is there any space for improvement or better deal?

200 Wday/Unltd Eve/Wkend - $40.00

* 5PM Early Eve. Calling Option
* Unlimited Incoming Local Calls
* 200 Wday/Unltd Eve/Wkend
* Call Display
* Rogers to Rogers Calling
* 50 Minute Bonus

Additional Services

* MY5 + Canada Wide
* Call Forward/Trans.Pay Per Use

Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)

* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* Monthly Plan Credit - To be removed on 28/12/2010

[shopper-X]

With that being said, be prepared for the $100 credit to be reversed or the MIR to be rejected or possibly both. One of those is going to happen, but since you seem ok with that then it shouldn't a big deal.

The rebate centre can only accept or deny the rebate not look into your account history. The MIR has conditions that have to be met, if they are met, then it is accepted, if not met, then it's denied.
The $100 credit will not be labelled "Due to delay of shipment of N95". It's just a credit with no label, however there will be notes to justify it to the accounting department. These notes will explain the delayed shipment.

BTW, I sent mine in the last week of July and a $50 credit was applied about 5 weeks later. I called the automated system to pay my bill and it kept telling me I had $15 credit ($35 bill - $50 Credit) and could not figure it out till the next bill when I saw the $50 Credit. It's great when you don't have to pay Rogers for a month.

[kcorscadden]

How is my plan? Is there any space for improvement or better deal?

200 Wday/Unltd Eve/Wkend - $40.00

* 5PM Early Eve. Calling Option
* Unlimited Incoming Local Calls
* 200 Wday/Unltd Eve/Wkend
* Call Display
* Rogers to Rogers Calling
* 50 Minute Bonus

Additional Services

* MY5 + Canada Wide
* Call Forward/Trans.Pay Per Use

Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

Discount(s)

* Monthly Plan Credit
* Better Choice Bundles 15% Disc
* Monthly Plan Credit - To be removed on 28/12/2010

You can probably get a little more out of them.

I pay $37.80 with taxes, SAF, and 911 all in.

I get the following:

250 DT mins (equal to you)
6pm unlimited w/e (you beat me by an hr)
R2R (same)
Unlimited incoming (same)
1000 CDN LD (you have no LD)
$11 Communication Package (VM, CID, ND, 125 Texts) (you only have CID)

Now you have My5 which I have no real need for. I could go and get it, but then I would have to give something up and it just isn't worth it as I am happy with my plan ATM. However, everyone is different and if you think that $40 is good for what your getting, than who am I or anyone to say otherwise.

My 1000 CDN LD and $11 Com Pack is probably equal to your MY5.

The key here is to push but not push to far. If Rogers thinks you are gouging them, then will suddenly close the door and offer you nothing. Considering that you have a better plan than most Rogers customer, be prepared to lose something in order to gain something. That is the art of negotiation.

[kcorscadden]

The rebate centre can only accept or deny the rebate not look into your account history. The MIR has conditions that have to be met, if they are met, then it is accepted, if not met, then it's denied.
The $100 credit will not be labelled "Due to delay of shipment of N95". It's just a credit with no label, however there will be notes to justify it to the accounting department. These notes will explain the delayed shipment.

Oh ok, they must have changed that then as when I did my MIR they were able to look at my account right there when I called in to ask about it.

The CSR had the whole account in front of him and he was from the rebate center.

[shopper-X]

Oh ok, they must have changed that then as when I did my MIR they were able to look at my account right there when I called in to ask about it.

The CSR had the whole account in front of him and he was from the rebate center.

I got two $100 credits applied to my account to get the N95 on HUP for $99. They gave me one $100 credit for Visions and the other $100 credit because I was having network issues. According to another rep, both credits were applied toward Hardware.
I then applied for the $50 HUP MIR and it was accepted. So, I effectively got my N95 for $49. :cheesygri

[Craig]

Are retention plans merely permanent credits given?

For example, say you have:
200/Unlimited Eve/Wkds Plan for $25

If you call retention in order to get Unlimited Incoming, Rogers 2 Rogers, etc., they show up on your bill as:
-Unlimited Incoming - credited
-Rogers 2 Rogers - credited
-$11 value pack - $10 credit
-6gb data - $15 credit

Right?
Is this how Rogers retention plans work?

[nitroblu]

I got two $100 credits applied to my account to get the N95 on HUP for $99. They gave me one $100 credit for Visions and the other $100 credit because I was having network issues. According to another rep, both credits were applied toward Hardware.
I then applied for the $50 HUP MIR and it was accepted. So, I effectively got my N95 for $49. :cheesygri

man, i uno how u guys get so lucky, i wish I was that lucky. I've been having actual network problems too, but all they do is transfer me to tech support

@Craig: credits are not permanent, they usually are only for the length of your contract. after it expires, they disappear, unless u call in to renegotiate.

[Craig]

Say, then, that I have 6 months left on my current contract.
-I call retentions to cancel my contract.
-Retentions makes me a good offer so I stay with Rogers.
-In addition, I also sign up for an additional 3-year contract.

Will the credits I get from the retention plan last for 6 months or 3 years and 6 months?

[Terrific_Deals2k8]

Say, then, that I have 6 months left on my current contract.
-I call retentions to cancel my contract.
-Retentions makes me a good offer so I stay with Rogers.
-In addition, I also sign up for an additional 3-year contract.

Will the credits I get from the retention plan last for 6 months or 3 years and 6 months?

They waive the remaining 6 months on your contract usually, and start from year 1 again. And they usually apply those credits for the full term of the contract (i.e. 3 yrs). However, i've had some reps offer a credit for only 1 yr because my contract had one year remaining...

Hope that helps to answer your questions... Cheers!

[shopper-X]

man, i uno how u guys get so lucky, i wish I was that lucky. I've been having actual network problems too, but all they do is transfer me to tech support

...


I didn't get lucky.
It started last November when I kept answering the phone an the call would drop. The networks guys are lazy and they kept blaming the handset (hardware). So they sent me a new k790a, then another one in January. I gave up and picked up a used E62 from the BST. The problem was better but now it was dead air when calling out. It only happens about once a month for one call but I'm paying the $6.95 SAF so why not make them work for it. As they say, Nothing is free and neither is my $6.95 SAF. The retentions rep offered me a new handset of my choice. When I asked for the N95 I was quoted $299 w/o Visions, $199 with Visions. That's when I told them to read the notes on the Network Issues and I got an additional $100 off the price.

If you are having network issues, call them in and track the case numbers even if they are minor ones. It will come in handy in the future.

[EbonyRose]

how are you still able to get the 6gb plan? I cannot get it anymore

Most reps will tell you it's unavailable, but it's still possible to get it.




The bold parts, is that how much you are paying or how much the your plan is worth?

The bold parts are what my b/f is paying.

[kizagjo]

...worse that happens is they actually report it to their manager for review by finance. SAF credits are hard to get, and from wat i read, finance dept. does review accounts with SAF credit to see if it is justified.

what is considered "justified".
technically, it was noted in at least one of my accounts, that the SAF would be waived or that account would be cancelled. the other accounts are just 'bonus' :)

[konfusion666]

With that being said, be prepared for the $100 credit to be reversed or the MIR to be rejected or possibly both. One of those is going to happen, but since you seem ok with that then it shouldn't a big deal.

Why "both"? That's the only scenario that doesn't make any sense. I meet all conditions for the MIR.

[konfusion666]

Say, then, that I have 6 months left on my current contract.
-I call retentions to cancel my contract.
-Retentions makes me a good offer so I stay with Rogers.
-In addition, I also sign up for an additional 3-year contract.

Will the credits I get from the retention plan last for 6 months or 3 years and 6 months?

the credits will last for the duration of your "new" contract.

forget your old contract. it is null and void. you are NOT on the hook for "3 years and 6 months".

BTW usually the paper/PDF copy of your bill will indicate the expiry date of credits.

[sharee]

I have a good deal and I know it. I have been with rogers for almost 10 years and have 3yeared my plan a few times.

Here it is. It was good plan to start with but got better as I made the calls.

Rogers to Rogers
Unlimited evenings and weekends
Early 6pm.
350 days
voice mail caller ID Call waiting
100 long distance
125 free texts.

26. and change (dont know exact amount on change. Its like 86 or 90 cents.
This is INCLUDING SAF and taxes.


Either way. I made a call questioning a charge and the guy started to prattle on that my plan will most liikely not last as revenue services? I believe he said, will take it off when they look at it. He started going on about how lucky I am to have it and that I shouldnt be getting what Im getting. That I am paying for a $20 plan. (actually no because my amount also includes the taxes so it would be a 18.00 plan I think)

I got tired of him rattling so I interupted him and told him enough already that Is not what I called about. I was calling about this charge on my bill. But he started up again. So I nipped it and told him that he was to drop it as if my plan was taken away I would sue Rogers as i have signed on to a verbal contract extension to 2011. What they give me over the phone for staying with Rogers is not my fault. They have to deal with their employees. Take it up with thet since they are the ones making up the verbal deal. Dont punish me.

Hasa anyone had a rogers rep do this before? And has anyone actually had a plan taken away from them? :confused:

[nitroblu]

I didn't get lucky.
It started last November when I kept answering the phone an the call would drop. The networks guys are lazy and they kept blaming the handset (hardware). So they sent me a new k790a, then another one in January. I gave up and picked up a used E62 from the BST. The problem was better but now it was dead air when calling out. It only happens about once a month for one call but I'm paying the $6.95 SAF so why not make them work for it. As they say, Nothing is free and neither is my $6.95 SAF. The retentions rep offered me a new handset of my choice. When I asked for the N95 I was quoted $299 w/o Visions, $199 with Visions. That's when I told them to read the notes on the Network Issues and I got an additional $100 off the price.

If you are having network issues, call them in and track the case numbers even if they are minor ones. It will come in handy in the future.

really? how'd you get them to send you a new phone? I've caleld in at least twice about dropped calls from my phone, and they also kept blaming my headset, but never offered me a new phone.

@sharee: if you read the thread, yes several of us have been told that. usually it's nothing. however, if they change it, they have the right to, it's in the fine print in your contract. threatening to sue won't make a difference, you'll lose your case. i would've suggested jut thanking the guy kindly, hang, and call again about the billing error.

[steph053]

I have a good deal and I know it. I have been with rogers for almost 10 years and have 3yeared my plan a few times.

Here it is. It was good plan to start with but got better as I made the calls.

Rogers to Rogers
Unlimited evenings and weekends
Early 6pm.
350 days
voice mail caller ID Call waiting
100 long distance
125 free texts.

26. and change (dont know exact amount on change. Its like 86 or 90 cents.
This is INCLUDING SAF and taxes.


Either way. I made a call questioning a charge and the guy started to prattle on that my plan will most liikely not last as revenue services? I believe he said, will take it off when they look at it. He started going on about how lucky I am to have it and that I shouldnt be getting what Im getting. That I am paying for a $20 plan. (actually no because my amount also includes the taxes so it would be a 18.00 plan I think)

I got tired of him rattling so I interupted him and told him enough already that Is not what I called about. I was calling about this charge on my bill. But he started up again. So I nipped it and told him that he was to drop it as if my plan was taken away I would sue Rogers as i have signed on to a verbal contract extension to 2011. What they give me over the phone for staying with Rogers is not my fault. They have to deal with their employees. Take it up with thet since they are the ones making up the verbal deal. Dont punish me.

Hasa anyone had a rogers rep do this before? And has anyone actually had a plan taken away from them? :confused:


This kind of happened to me. The guy was going on about how I was getting way too many credits and how I didn't deserve them $40 voice + $30 data - $20 in monthly plan credits. We've been w/ rogers since 1992 and our plan isn't even that good. He freaked me out so much that I just quickly thanked him for his help even though the problem wasn't resolved and hung up in case he was going to take everything away.

[jarjarbinkz]

250 daytime mins
unlimited after 5 and weekends
100 long distance minutes
11 dollar value pack (caller id/voicemail/125texts/whocalled)
$50 off of apple iphone 16gig
3months unlimited local calling and text

everything comes out to 38.50 after fees/taxes

This isnt a good deal at all compared to some ppl, I see ppl on the same plan pay 10 dollars less and the only difference is that they have 6pm calling instead of 5pm and some of them even have unlimited incoming....

Help anyone?

[jarjarbinkz]

250 daytime mins
unlimited after 5 and weekends
100 long distance minutes
11 dollar value pack (caller id/voicemail/125texts/whocalled)
$50 off of apple iphone 16gig
3months unlimited local calling and text

everything comes out to 38.50 after fees/taxes

This isnt a good deal at all compared to some ppl, I see ppl on the same plan pay 10 dollars less and the only difference is that they have 6pm calling instead of 5pm and some of them even have unlimited incoming....

Help anyone?

Oh and rogers2rogers is also on the plan...

[bubble.tea]

what is considered "justified".
technically, it was noted in at least one of my accounts, that the SAF would be waived or that account would be cancelled. the other accounts are just 'bonus' :)
What is considered 'justified'.

A)Honoured match when porting from Fido and had SAF credited originally.
B)Having a company code which entitled the account to said discount.
C)Over-Ride by fairly senior coach/shift supervisor (but still strongly questioned...and in all honesty isn't given, as there are other credits far less easily given that can be given instead.


......I got tired of him rattling so I interupted him and told him enough already that Is not what I called about. I was calling about this charge on my bill. But he started up again. So I nipped it and told him that he was to drop it...

Ohc., dude, you gotta chill with these agents... For your own good. hehe.

Frankly, I'm surprised he didn't *cough* *adjust* your plan right then and there. Your logic is incorrect. What the agent 'offers' is not at all what the company is liable for. They may feel obligated from a PR stand to make an exception, or counter with another plan, but not at all are they entirely, point-blank liable to honour it.

FYI, your Terms&Conditions are for the PLAN, NOT for any credits. Read it carefully, and rethink your position.

I don't like it as much as you do...but that's the law. You really think for one second you can afford to waste time and effort to take Rogers to court over $20/$30 in credits a month??? If you do...you need to stop wasting time calling into Retentions and put your time and effort into other more profitable ventures :D. I've got a few up my sleeve.

I learned 2 years ago NEVER to talk back to an agent when you have a sweet retention deal. I lost my unlim bandwidth grandfathered code on my internet because I was getting noticeably pissed with this rep who was gum-smacking so loud LOL. Yah, well., fortunately I had the account years prior, and managed to get it reinstated...but it was a nightmare. I know for SURE it was a vendetta act by that arse Rep.

These days, if I know just how to handle difficult, pompous, self-righteous (like the credits are coming out of their own wallet) type agents...and yours is frankly the most opposite it could be lol.

Cheers!

[shopper-X]

really? how'd you get them to send you a new phone? I've caleld in at least twice about dropped calls from my phone, and they also kept blaming my headset, but never offered me a new phone.

...


Call in again and talk to technical support. Mention the dropped calls and that you have called in numerous times before to avail. Then say, "if you think it's the handset, can you sent me a NEW handset." Make sure they agree to a new handset and not a refurbished one. They sent me two NEW k790a's before they thought to sent me a new SIM card (which did not help either).
I'm sure it's the network and I'm going to make them work to fix it. To prove why I think that, my friend from Vancouver drove through here and stayed for two days. He too experienced the Dead Air outgoing calls and he's on FIDO (same network here).

[kcorscadden]

Why "both"? That's the only scenario that doesn't make any sense. I meet all conditions for the MIR.

What might happen is that the rebate center could see that you got over credited the $100 on the N95 and reject the $50 rebate or for whatever reason could just flat out reject it, don't know why but it has happened in the past. Then, Rogers could see their mistake and reverse the $100 credit. By the time this happens, the MIR window for the $50 may have closed by then.

It would pretty much have to happen in that order for both to be rejected. Highly, unlikely that it will happen, but still possible.

[Craig]

Hi everyone, please help me if you can.

my first time calling the retention line was an absolute disaster.
Please tell me what I did wrong and what I need to do in order to renegotiate the wireless options on my contract.

I called 1-888-ROGERS-1
Told the bot that I wanted to "cancel my wireless"
Was sent to a menu where the first option was "press 1 for wireless" and did so

Around 3:52 Pm EST on Oct 31st, I spoke with Jeff
Said: "I would like to cancel my wireless phone account please"
After looking at my account, he replied that "it would cost $140 each to cancel my two lines" ($280 total)

I have 8 months remaining on my current wireless contract and have been with Rogers Wireless for more than 7 years.
He didn't even try to negotiate with me to keep me with the company.
He played hard ball well by giving me no other options except to cancel my accounts and be charged with a fee.

He also played this hard stance well by seeming unthreatened by the fact that i would cancel my two wireless phone lines.
If they are not threatened by losing me as a customer, I have no leverage to negotiate.

He would not offer me any other option except the one that would cost me $280 to cancel my contract, so I said "I am unhappy with what I am paying, is there any way I could renegotiate the wireless charges on my contract?"
To which his reply was "there is nothing I could offer you at this time except for the option to cancel your contract and pay a fee for doing so."
I then asked about possible credits for the existing charges on my wireless accounts and he merely stuck to same statement about incurring a fee for cancellation.
So i told him, "I would not like to not pay the fee to cancel my account; I will finish out the remaining 8 months on my contract," and ended the conversation.

Any advice for a future attempt on my part?

[Impossibles]

Hi everyone, please help me if you can.

...

Any advice for a future attempt on my part?

You don't have to fake cancel your account, just once you get a CSR, just plain tell them I'm not really happy with my plan and would like to get a better plan. When they start looking at it, tell them "I have a friend who is paying $20 a month for blah blah blah" or "Fido has a $17.50 plan, is there something similar rogers can offer?". Just be nice and patient. If they don't budge, try try again. Threatening to cancel or being rude will get you nowhere.

[sweetvar26]

Hi everyone, please help me if you can.

my first time calling the retention line was an absolute disaster.
Please tell me what I did wrong and what I need to do in order to renegotiate the wireless options on my contract.

I called 1-888-ROGERS-1
Told the bot that I wanted to "cancel my wireless"
Was sent to a menu where the first option was "press 1 for wireless" and did so

Around 3:52 Pm EST on Oct 31st, I spoke with Jeff
Said: "I would like to cancel my wireless phone account please"
After looking at my account, he replied that "it would cost $140 each to cancel my two lines" ($280 total)

I have 8 months remaining on my current wireless contract and have been with Rogers Wireless for more than 7 years.
He didn't even try to negotiate with me to keep me with the company.
He played hard ball well by giving me no other options except to cancel my accounts and be charged with a fee.

He also played this hard stance well by seeming unthreatened by the fact that i would cancel my two wireless phone lines.
If they are not threatened by losing me as a customer, I have no leverage to negotiate.

He would not offer me any other option except the one that would cost me $280 to cancel my contract, so I said "I am unhappy with what I am paying, is there any way I could renegotiate the wireless charges on my contract?"
To which his reply was "there is nothing I could offer you at this time except for the option to cancel your contract and pay a fee for doing so."
I then asked about possible credits for the existing charges on my wireless accounts and he merely stuck to same statement about incurring a fee for cancellation.
So i told him, "I would not like to not pay the fee to cancel my account; I will finish out the remaining 8 months on my contract," and ended the conversation.

Any advice for a future attempt on my part?

As far as i know, you will have to say YES for cancelling the phone even with that $140 for each which is when you would be able to negotiate, i know that you are taking a chance but i think that is how it is done.

However wait for more opinions from our fellow redflagdealers.

[nitroblu]

Call in again and talk to technical support. Mention the dropped calls and that you have called in numerous times before to avail. Then say, "if you think it's the handset, can you sent me a NEW handset." Make sure they agree to a new handset and not a refurbished one. They sent me two NEW k790a's before they thought to sent me a new SIM card (which did not help either).
I'm sure it's the network and I'm going to make them work to fix it. To prove why I think that, my friend from Vancouver drove through here and stayed for two days. He too experienced the Dead Air outgoing calls and he's on FIDO (same network here).
thanks, i'll hafta try again. i never thought of asking for a new phone...didn't even think it was an option lol

[Craig]

You don't have to fake cancel your account, just once you get a CSR, just plain tell them I'm not really happy with my plan and would like to get a better plan. When they start looking at it, tell them "I have a friend who is paying $20 a month for blah blah blah" or "Fido has a $17.50 plan, is there something similar rogers can offer?". Just be nice and patient. If they don't budge, try try again. Threatening to cancel or being rude will get you nowhere.

Thanks for the advice. You too, sweetvar26. I'm waiting for more responses but just wanted to clarify that I was never rude during the call.

Most of the quotes used in my original post are nearly word for word. By threatening to cancel, I just meant that I called and told them the purpose of my call: that I wanted to cancel my contract.

I was under the impression that you needed to tell them you wanted to cancel in order to get a better offer from them.

[nitroblu]

Thanks for the advice. You too, sweetvar26. I'm waiting for more responses but just wanted to clarify that I was never rude during the call.

Most of the quotes used in my original post are nearly word for word. By threatening to cancel, I just meant that I called and told them the purpose of my call: that I wanted to cancel my contract.

I was under the impression that you needed to tell them you wanted to cancel in order to get a better offer from them.

based on how you proceeded through the menu when u first called in, i think u got a regular CSR. a regular CSR will do nothing to help u, bascially cuz they don't have much negotiating power to. you should ask to speak to "customer relations", and when they transfer u there, confirm wit the rep that picks up that you are now speaking to "customer relations"

[konfusion666]

To be safe, you can use a phrase like the following to try and get through to Customer Relations:

"I'm seriously thinking of cancelling my Rogers Wireless account because I'm seeing much better deals being offered by Telus/Fido/Virgin and I want to know if there's anybody at Rogers who can help me with this."

With a phrase like above, there's no risk of accidentally getting cancelled by Rogers. ;) Just make sure you have something to tell them when they ask you "Well, what is so great about the Telus/Fido/Virgin plan?"

[Synlar]

Thanks for the advice. You too, sweetvar26. I'm waiting for more responses but just wanted to clarify that I was never rude during the call.

Most of the quotes used in my original post are nearly word for word. By threatening to cancel, I just meant that I called and told them the purpose of my call: that I wanted to cancel my contract.

I was under the impression that you needed to tell them you wanted to cancel in order to get a better offer from them.

Dial *611. Say wireless. Then say 'cancel my phone.' When the CSR picks up and asks how they can help you, tell them about Fido's 'Killer Offer' deal for $17.50 (it's on their website) with what's included, and ask them for what they can do. If you're not too satisfied with what they're offering you, ask them to have you redirected to customer relations (this will also make sure if you are already talking with customer relations as well). Say stuff about how Fido has per second billing and stuff as well, so you'd want unlimited incoming to compensate for the differences. Say that you only have 8 months left on your account and you really feel that as a customer for this long you should be deserving of a plan that a competitor is offering. Also, MAKE SURE THEY DON'T MAKE YOU RECOMMIT TO A NEW 3-YEAR CONTRACT. They did that to me without telling me... then I had to call twice more to fix that up. And of course if you don't manage to work things out... call them again. :)

[HamsterGirl35]

I brought it up to them regarding the Fido's $17.50, they always said that you have to belong to a EPP plan, but, sometimes people really don't own stuff like "airmiles" or "BCAA membership" to be eligible for that plan, then what to do? Does that mean I don't get the bargaining power?

What other EPP list do they have to be eligible for this $17.50 plan?

Thanks


Dial *611. Say wireless. Then say 'cancel my phone.' When the CSR picks up and asks how they can help you, tell them about Fido's 'Killer Offer' deal for $17.50 (it's on their website) with what's included, and ask them for what they can do. If you're not too satisfied with what they're offering you, ask them to have you redirected to customer relations (this will also make sure if you are already talking with customer relations as well). Say stuff about how Fido has per second billing and stuff as well, so you'd want unlimited incoming to compensate for the differences. Say that you only have 8 months left on your account and you really feel that as a customer for this long you should be deserving of a plan that a competitor is offering. Also, MAKE SURE THEY DON'T MAKE YOU RECOMMIT TO A NEW 3-YEAR CONTRACT. They did that to me without telling me... then I had to call twice more to fix that up. And of course if you don't manage to work things out... call them again. :)

[Terrific_Deals2k8]

I have a good deal and I know it. I have been with rogers for almost 10 years and have 3yeared my plan a few times.

Here it is. It was good plan to start with but got better as I made the calls.

Rogers to Rogers
Unlimited evenings and weekends
Early 6pm.
350 days
voice mail caller ID Call waiting
100 long distance
125 free texts.

26. and change (dont know exact amount on change. Its like 86 or 90 cents.
This is INCLUDING SAF and taxes.


Either way. I made a call questioning a charge and the guy started to prattle on that my plan will most liikely not last as revenue services? I believe he said, will take it off when they look at it. He started going on about how lucky I am to have it and that I shouldnt be getting what Im getting. That I am paying for a $20 plan. (actually no because my amount also includes the taxes so it would be a 18.00 plan I think)

I got tired of him rattling so I interupted him and told him enough already that Is not what I called about. I was calling about this charge on my bill. But he started up again. So I nipped it and told him that he was to drop it as if my plan was taken away I would sue Rogers as i have signed on to a verbal contract extension to 2011. What they give me over the phone for staying with Rogers is not my fault. They have to deal with their employees. Take it up with thet since they are the ones making up the verbal deal. Dont punish me.

Hasa anyone had a rogers rep do this before? And has anyone actually had a plan taken away from them? :confused:

Wow, that's a crazy good pkg! Yikes, 350 mins, Text, and R2R.... good job =)
I seriously don't use that many daytime minutes so I'm content, however, getting LD or free Txt msging would be sweet ^_^

However, I did try calling in a couple months ago and one of the agents wouldn't budge =\ Oh well, I'll just wait out the term of my contract and then see if there are any better plans on the market in a couple of yrs, LOLZ

Btw, I wouldn't try to threaten to sue the company, haha. Only make threats if you really do intend on going through with them. And like one of the above posters said: I doubt it'll be worth your time/money to go to court with a multi-million dollar corporation, unless you really don't have anything better to do with your time. I think working to get a higher salary/wage would be much easier, imho

Cheers

[jigs910]

Thanks for the advice. You too, sweetvar26. I'm waiting for more responses but just wanted to clarify that I was never rude during the call...

...I was under the impression that you needed to tell them you wanted to cancel in order to get a better offer from them.

i was in the same position as u in September.. about 8 months left in my contract.. my friends had told me to call in and get a better deal.. i also started reading RFD threads.. specifically this one..

so when i called in.. i just said i had a problem with the current plan that i have.. and there are better plans out there.. i mentioned the 17.50 plan.. and the rep immediately wanted to sign me up for it.. then i asked to see if i could still get the unlimited incoming that i had on my previous plan.. and then went from there.. i didnt sign up the first time tho..

called in again.. and asked for a better plan because i felt i was getting gouged for the last 2 years.. she asked me what i wanted.. and i mentioned that i wanted more minutes because it was hard to stay under the limit i had.. so we went from ther.. she gave me a unlimited incoming for free and a $10 monthly credit.. the rest i called in for later.. i suggest u try to following a similar plan..

best advice: BE PREPARED B4 CALLING IN.. KNOW WHAT U WANT..

[SiR_YOI]

So damn, frustrating, I've called twice and they told me the BEST they can do is
(and I need a data plan now for work)

Voice Plan:
250 daytime min
Unlimited Weekend/Weeknight starting at 6PM
Rogers 2 Rogers
$25 - $5 credit = $20 + SAF/911
+
Value Package:
2500 outgoing text, unlim incoming
CD with "who called" function, name display
enhanced VM
1000 picture uploads in messages
$15
+
Data Plan:
1 Gig
$30
=$81.86 tax in.

plus they won't go any lower than $299 + $35 admin fee for the Blackberry Bold (all new customers are getting that with 3year contract)... they're saying with my hardware upgrades (which I haven't used it 3 years) it would cost me $649 or something ridiculous... I told them best buy has the blackberry bold for $199 right now with 3 year contract and with Rogers and they say I would lose my phone # in that case... what gives... they won't budge at all

[Raikkonen]

Is this workplace deal any good? TIA

Rogers

$18. No contract.
200 mins, unltd weekends
free call display and basic vm
waived activation fee
0.18 add'l mins
0.10 long dist Canada
0.15 US long dist
ADD unltd evenings $5/month (6 pm)
per second billing
$6.95 SAF


Two phones on the ad sheet are Samsung C417 and Sony Ericsson W300i, both for $0. Other phones available.

I'm looking for medium quality phone, talk and text, for under $34 per month, all in. This may be a crappy offer, but I would appreciate any input, and even ideas with another carrier. Thanks all. ;)

[shopper-X]

So damn, frustrating, I've called twice and they told me the BEST they can do is
(and I need a data plan now for work)

Voice Plan:
250 daytime min
Unlimited Weekend/Weeknight starting at 6PM
Rogers 2 Rogers
$25 - $5 credit = $20 + SAF/911
+
Value Package:
2500 outgoing text, unlim incoming
CD with "who called" function, name display
enhanced VM
1000 picture uploads in messages
$15
+
Data Plan:
1 Gig
$30
=$81.86 tax in.

plus they won't go any lower than $299 + $35 admin fee for the Blackberry Bold (all new customers are getting that with 3year contract)... they're saying with my hardware upgrades (which I haven't used it 3 years) it would cost me $649 or something ridiculous... I told them best buy has the blackberry bold for $199 right now with 3 year contract and with Rogers and they say I would lose my phone # in that case... what gives... they won't budge at all

For the Bold, wait till the Q4 plans start as it's been mentioned on here and HoFo that the Bold will be $200 w/$45 Voice and Data plan.

[andyhejob]

Oh, you got a great plan, I am trying to negotiate something like that, by the way, did you also get a phone or credit for that?

[nitroblu]

@Raikkonen:
I think any plan priced like that is great for no contract plan.

[nitroblu]

should I be worried? my plan just changed today, and it's showing this online:

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $20.00

* 250 Weekday Minutes
* 25 Anytime Minutes

Additional Services

* Detailed Billing
* Call Forward/Trans.Pay Per Use

Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

I'm supposed to also have the $20 VP and ultd R2R. Should I call in to ask?

UPDATE: they sorted everything out, turns out the rep didn't set the VP and R2R to start until Nov. 2 lol.

[mlerner]

Is this workplace deal any good? TIA

Rogers

$18. No contract.
200 mins, unltd weekends
free call display and basic vm
waived activation fee
0.18 add'l mins
0.10 long dist Canada
0.15 US long dist
ADD unltd evenings $5/month (6 pm)
per second billing
$6.95 SAF


Two phones on the ad sheet are Samsung C417 and Sony Ericsson W300i, both for $0. Other phones available.

I'm looking for medium quality phone, talk and text, for under $34 per month, all in. This may be a crappy offer, but I would appreciate any input, and even ideas with another carrier. Thanks all. ;)

wow no contract. You must work for a big organization. Great deal considering you don't pay for the phone.

[mech9t5]

Is this workplace deal any good? TIA

Rogers

$18. No contract.
200 mins, unltd weekends
free call display and basic vm
waived activation fee
0.18 add'l mins
0.10 long dist Canada
0.15 US long dist
ADD unltd evenings $5/month (6 pm)
per second billing
$6.95 SAF


Two phones on the ad sheet are Samsung C417 and Sony Ericsson W300i, both for $0. Other phones available.

I'm looking for medium quality phone, talk and text, for under $34 per month, all in. This may be a crappy offer, but I would appreciate any input, and even ideas with another carrier. Thanks all. ;)


looks like the health workers plan. it is a good deal.

[bubble.tea]

...$18. No contract...
...
Two phones on the ad sheet are Samsung C417 and Sony Ericsson W300i, both for $0. ...

Unless I am mistaken...and I would LOVE to be., the $0 phone is NOT for the 0term promo. No way any dealer would activate a 0term account for someone and throw in a free phone. Neither of those are actually bottom-rung either., so it would be a long-shot at best.

The intention is to say with your own sim and phone, you can activate on that plan on a 0 term basis.

[SiR_YOI]

For the Bold, wait till the Q4 plans start as it's been mentioned on here and HoFo that the Bold will be $200 w/$45 Voice and Data plan.

when exactly will Q4 come? they told me Nov sometime... any details on what's included in that $45 package? ie. mins and data?

[nitroblu]

when exactly will Q4 come? they told me Nov sometime... any details on what's included in that $45 package? ie. mins and data?

it's any voice and data combo that adds up to at least $45 (before SAF and taxes).

it's Q4 right now. simply means the plans aren't out yet, but they're coming soon, definitely before the end of the year (probably in time for xmas).

[shopper-X]

when exactly will Q4 come? they told me Nov sometime... any details on what's included in that $45 package? ie. mins and data?


it's any voice and data combo that adds up to at least $45 (before SAF and taxes).

it's Q4 right now. simply means the plans aren't out yet, but they're coming soon, definitely before the end of the year (probably in time for xmas).

Not sure if allowed to link to another forum, look for the "Coles Notes: Rogers Q4" thread on HoFo.

[CeoOfKFC]

I was told by others that you can pay $15 and add the Unlimited Incoming Calls feature to any plan.

If this is true, do you call Regular CS, Retentions, visit a store?

Someone please help!

Thank You

[shopper-X]

I was told by others that you can pay $15 and add the Unlimited Incoming Calls feature to any plan.

If this is true, do you call Regular CS, Retentions, visit a store?

Someone please help!

Thank You

Unlimited local incoming is $10. Call Retentions and ask to have it added on.

[whabs]

Does unlimited NATIONWIDE incoming exists?

[Kaitlyn]

actually shopper-x I BELIEVE it was increased to $15 but I could be wrong...

[nitroblu]

Does unlimited NATIONWIDE incoming exists?

um...never heard of it, and i highly doubt it. it'd essentially be ultd long distance...but i could be wrong too lol

[Nermal]

um...never heard of it, and i highly doubt it. it'd essentially be ultd long distance...but i could be wrong too lol

I've been offered unlimited long distance before, but the cost is $20 a month. A little expensive, considering the 1000 minutes option is only $5.

I went over by like 300 minutes one month during the summer. Gotta keep an eye on some of those longer calls when I'm travelling. :)

[shopper-X]

actually shopper-x I BELIEVE it was increased to $15 but I could be wrong...

I could be wrong and they could have changed the price since April as our 2nd line has for $10 and $10 credit.
Here is a snapshot of our October bill.
http://i37.tinypic.com/mvhyrd.png

[jigs910]

its still 10 to my knowledge.. my credit for it is 10.. and i just renewed this oct..

but when i first called retentions in sept. the rep said $15 if i wanted to add it to the EPP plan.

[Kaitlyn]

I could be wrong and they could have changed the price since April as our 2nd line has for $10 and $10 credit.
Here is a snapshot of our October bill.
http://i37.tinypic.com/mvhyrd.png

Ya I don't believe it would have affected previous offerings (I got it after april). I think it changed within the last month

[SiR_YOI]

it's any voice and data combo that adds up to at least $45 (before SAF and taxes).

it's Q4 right now. simply means the plans aren't out yet, but they're coming soon, definitely before the end of the year (probably in time for xmas).

these plans must be better than the standard voice and data plans now though... at least that's what the CR rep told me...

[jazardous]

Hey everyone,

Warning, sort of a long post, but please bear with me!

I've had my Rogers account for about 8 years... it was switched from a consumer account to a corporate one about 5 years ago. I resigned for 3 years with a corporate HUP in 2006 and now I'm about 10 months away from the end of this contract. Here's the plan, which comes to ~$38 pre-tax.

200 anytime ($20)
Unlimited Evenings & W/E 6pm ($7.50)
911 + SAF ($0.50 + $6.95)
30 Texts ($3)

Needless to say, it's pretty expensive for what it is... but on top of that, the plan actually no longer serves my needs. I'd like to get some LD minutes (possibly through MY5), a data plan and I'd also like to upgrade to a Blackberry Bold.

I've switched companies since 2006 and I don't think my new company has a corporate plan in place... but with the BestBuy/FutureShop promo on right now (BB Bold for $199 for new activations) I'd really like to jump on it.

I spoke to a CS rep today (not corp and not retentions - they aren't open on Sundays) who told me they can't match the $199. The best she could offer me was $299 with the addition of the email plan, which would take my monthly bill to ~$53 before tax... again, for a plan that really doesn't suit my needs.

I've been with Rogers for SO LONG but I feel that loyalty has counted for nothing... should I wait for the Storm release and switch to Telus??? Could I get your opinions?

Thanks!!

[Mad.Whack]

^ Call retention on Monday, you can't get much with a regular CSR

[nitroblu]

I just changed my plan to a retentions plan, came into effect today. I've been with Rogers for just over a year now. I wanted to do a HUP with my plan change with the new BB Flip, but because it hadn't come out yet, no reps could set up a plan change with HUP for me (since the official pricing on the phone ain't out yet).

However, I asked if would be able to take advantage of the promo pricing on the phone that's available when you do 3 yr commitments. Two reps I spoke to said this would be possible, since it would just require renewing my contract for 3 yrs again. Two other reps said no; instead they said that I would have to pay the pricing available to me based on my tier for a HUP. It would obviously be a lot cheaper if I could get the 3yr promotional pricing.

So which reps were telling me the right thing? Or is it the same thing as negotiating a plan, it depends on the rep?

[dealforme]

I need some opinions and been following this thread slightly.

I've been with Rogers like forever (14 yrs).

My old plan:
Rogers Wireless 100 Plan Fee - $20.00
* 100 Anytime Inclusive Minutes

Additional Services
* Detailed Billing
* PCS Option 1 Monthly Fee - To be removed on 20/11/2008
* Network Features * - To be removed on 20/11/2008

Additional Charges**
* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?

* Network Features include Group Calling, Busy Transfer, Call Forwarding, Call Waiting, No Answer Forwarding and Transfer Calls.

Not seen is the 400 free 1st incoming minute and per second billing.

New plan
$25
250 day mins + 100 bonus
Unlimited PM & wknd (6PM)
Unlimited incoming
100 mins long distance
CID

Options:
$15 value pack - $5 credit

So it'll be $25 + $15 - $5 = $35 + $0.50 + $6.95 + GST = $44.57

Also, ordered N95 for $150 but couldn't get away not paying the $35 so it'll be $185.

Thoughts.

[mtlboy]

Hey guys, just a quick question. I have 50 bonus minutes that end in December. My contract ends though in 2010 along with other types of credits. How do I go about extending those 50 bonus minutes? Do I just call and tell them it's supposed to end in 2010 and it was a mistake that it ends in a month ?

[keagyn]

So damn, frustrating, I've called twice and they told me the BEST they can do is



I told them best buy has the blackberry bold for $199 right now with 3 year contract and with Rogers and they say I would lose my phone # in that case... what gives... they won't budge at all




I believe your phone number is YOUR number and not the suppliers...They have no control of your phone number, if u change service supplier, you can keep your number.

[whabs]

New plan
$25
250 day mins + 100 bonus
Unlimited PM & wknd (6PM)
Unlimited incoming
100 mins long distance
CID
.

14 years with Rogers and you got this ?

When I called retention few months ago, i wasnt even for 1 year with Rogers and I got.

20$
250 day mins
Unlimited WK and after 8PM
CID
R2R

I had 2 lines like this and I changed one (last week) to :
25$
250 day mins
Unlimited WK and after 8PM
CID
Unlimited incoming

It's almost the same thing ! But you've been with Rogers for over 14 year, so gotta say its a very cold deal for you.

[Mad.Whack]

14 years with Rogers and you got this ?
I had 2 lines like this and I changed one (last week) to :
25$
250 day mins
Unlimited WK and after 8PM
CID
Unlimited incoming

It's almost the same thing ! But you've been with Rogers for over 14 year, so gotta say its a very cold deal for you.

It's not really similar... He's got 350min, EV/WE @ 6 and a 15$ value pack.

That's easily worth the extra 10 he's paying.

[jazardous]

^ Call retention on Monday, you can't get much with a regular CSR

Hey, I took your advice and did that... got myself a slightly better plan:
- 200 dt + WE/WN at 6 pm ($17.50)
- My5 nationwide talk & text ($15)
- VM/CID/125 texts ($11 for $1)
- 2MB Data ($15 for $10)
- 911 + SAF
- $57.57 tax-in

All that with a $299 hup for the BBold on a 3-yr contract. But supposedly Q4 pricing takes effect tomorrow, with the hup to a BBold at $199 and a BB data plan that would give me similar to what I just switched to, but 500mb data!

Do you think I'll be able to get a $100 credit on the BBold and get them to give me more data??

[crimsondr]

Do you think I'll be able to get a $100 credit on the BBold and get them to give me more data??

You should be able to get the credit because you are within your refund period.

As for data, I wish they still had the $30/6gb plan!

[Markenstein]

I've been with Rogers for over 10 years and I have the following plan without contract for $21.50:

-250mins
-6pm evenings and weekends
-vm & cid

Do you think I can get any better with retention? I'm not really good at negotiating these things and just wanna see if I have potential to get a better deal first before I call them.

Also, according to my corporate plan, I can get a hardware upgrade every year. I was advised to sign onto a 3 year (could lock in current plan) to get the best price for the phone and I'm able to get a hardware upgrade EVERY year if, for example, next year I just sign on to a new 3 year contract (meaning I could get a new phone every year - kinda odd??). Anyone familiar with corporate plans? or have any advice? Much appreciated, thanks.

[marshmallowpoof]

After reading about all these crazy plans people got through retentions, I decided to give them a call myself to see what Rogers could do for me. Quick profile, I've been with Rogers for at least six years, no late payments, on the $18 corporate plan + $5 for early evening, + $3 for 30 text.

I called retentions three times (over the course of a week), first lady was very nice. I told her I was interested in the Telus $17.30 plan and asked what she could offer me.

She suggested I keep my $18 plan (200 anytime, ULWE, per second billing, VM/CID), but she'd credit me $5 for the early evening (6 pm - 8 am), and credit $10 for 2,500 txt. All in would have been a little over $28. I thought this was ok, but I'd think about it.

Called back a second time, this time the rep I got pretty much said what the first rep offered me was really rare, given I'm on an $18 corporate plan and there are quite a few things they can't offer me since it conflicts with my existing plan. I decided this guy seemed pretty firm, so I decided it'd be better to call back and hope for a nicer rep.

I called back a third time and spoke with a friendly rep. She basically reiterated what the second rep told me, but that she'd honor the offer the first rep offered me. After a bit of negotiation, she offered to waive the SAF for one year, but I'd have to extend my contract for two years.

New Plan:
200 mins, unlimited evenings/weekends 6 pm - 8 am
VM, CID
2500 text
per second billing
10 cents/min LD

First year, $20.72 all in; second year, $28.51 all in


Given I'm paying about $40 a month, this didn't seem too bad, so I took it. But I'm sort of wondering now if I should call back and ask for either R2R or unlimited incoming to make up for the fact I only have 200 mins. What do you guys think? It seems most ppl here managed to get R2R or unlimited incoming or both. I have another family member who shares the same account that has yet to renew, so I'm wondering if I could use her account as leverage to negotiate something a little better. Thoughts? Thanks!

[Markenstein]

I've been with Rogers for over 10 years and I have the following plan without contract for $21.50:

-250mins
-6pm evenings and weekends
-vm & cid

Do you think I can get any better with retention? I'm not really good at negotiating these things and just wanna see if I have potential to get a better deal first before I call them.

Also, according to my corporate plan, I can get a hardware upgrade every year. I was advised to sign onto a 3 year (could lock in current plan) to get the best price for the phone and I'm able to get a hardware upgrade EVERY year if, for example, next year I just sign on to a new 3 year contract (meaning I could get a new phone every year - kinda odd??). Anyone familiar with corporate plans? or have any advice? Much appreciated, thanks.


Holy Crap! I just off the line with retention and they offered me this:

Old - 250mins/6pm EW, v/m cid for $21.50
New- 200mins/6pm EW, v/m cid
plus mobile backup, name display, who called & 125 text msgs
for $14.80! (not including SAF & taxes)

What do you think of this? Should I have asked for R2R?

[Kaitlyn]

Holy Crap! I just off the line with retention and they offered me this:

Old - 250mins/6pm EW, v/m cid for $21.50
New- 200mins/6pm EW, v/m cid
plus mobile backup, name display, who called & 125 text msgs
for $14.80! (not including SAF & taxes)

What do you think of this? Should I have asked for R2R?

I think you should wait for your first bill and see if that's actually what you got :)

[Markenstein]

I think you should wait for your first bill and see if that's actually what you got :)

I know it sounds too good to be true but the plan is really $18.50. I get 20% off because of my corporate plan.

[Craig]

Holy Crap! I just off the line with retention and they offered me this:

Old - 250mins/6pm EW, v/m cid for $21.50
New- 200mins/6pm EW, v/m cid
plus mobile backup, name display, who called & 125 text msgs
for $14.80! (not including SAF & taxes)

What do you think of this? Should I have asked for R2R?

Did you have to renew your contract to get this?

I'm thinking of getting the same thing from retentions:

$17.50 - 200 mins/Unl EW @6pm/per second billing (Fido's Killer Offer)
$11 value pack w/$10 credit - VM, CID name display, Who Called, Mobile Backup, 125 texts
= $18.50 total

However, I want to get this for the remaining 8 months of my contract and do not want to renew my contract yet.
Is it possible for me to get this plan without adding any more years to my contract?

Also, why does Rogers still offer this? i thought the Fido Killer Offer expired on Oct 31, 2008.
Anyone have any idea?

[nitroblu]

I just changed my plan to a retentions plan, came into effect today. I've been with Rogers for just over a year now. I wanted to do a HUP with my plan change with the new BB Flip, but because it hadn't come out yet, no reps could set up a plan change with HUP for me (since the official pricing on the phone ain't out yet).

However, I asked if would be able to take advantage of the promo pricing on the phone that's available when you do 3 yr commitments. Two reps I spoke to said this would be possible, since it would just require renewing my contract for 3 yrs again. Two other reps said no; instead they said that I would have to pay the pricing available to me based on my tier for a HUP. It would obviously be a lot cheaper if I could get the 3yr promotional pricing.

So which reps were telling me the right thing? Or is it the same thing as negotiating a plan, it depends on the rep?
anyone can shed some light???

[zweinstein]

I believe your phone number is YOUR number and not the suppliers...They have no control of your phone number, if u change service supplier, you can keep your number.

That's not totally true. If you cancel your account at one provider before opening a new account and porting the number, you can lose the number because if there is no active account using the number, it becomes inactive and goes back into the number pool for someone else to take.

[P4rtyboy]

http://www.cbc.ca/technology/story/2008/11/03/tech-cellphones.html?ref=rss
^ just came across this... dunno if its just a rumor.... but i just wanted to let you all know

[nitroblu]

http://www.cbc.ca/technology/story/2008/11/03/tech-cellphones.html?ref=rss
^ just came across this... dunno if its just a rumor.... but i just wanted to let you all know
yea, hofo already posted something about the new fido most likely being restructured with no SAF...i doubt rogers will though...

to me, just sounds like rogers will make fido their "bargain" branch, similar to how telus has koodo

[P4rtyboy]

yea, hofo already posted something about the new fido most likely being restructured with no SAF...i doubt rogers will though...

to me, just sounds like rogers will make fido their "bargain" branch, similar to how telus has koodo

true. but since fido is a branch of rogers, can you not simply make an argument that since they are under the same umbrella, taht you should be entitled to a no SAF cause its the same company anyways?

[nitroblu]

true. but since fido is a branch of rogers, can you not simply make an argument that since they are under the same umbrella, taht you should be entitled to a no SAF cause its the same company anyways?

no...if that were true, futureshop and bestbuy would always be priced the same. you can't take the no saf thing from koodo and ask telus to match it.

for more info on fido's changes, just posted:
http://www.redflagdeals.com/forums/showthread.php?t=655922

[P4rtyboy]

no...if that were true, futureshop and bestbuy would always be priced the same. you can't take the no saf thing from koodo and ask telus to match it.

for more info on fido's changes, just posted:
http://www.redflagdeals.com/forums/showthread.php?t=655922

true. there is a PM element. although that is just a standard .

thnx for link tho

[TeeZee]

Hi, I know this is a thread about retentions, but I'm not a rogers cell customer yet, but want to call and get an Iphone. Is it likely to get the same sort of deals posted here as a new customer?

Thanks!

[shopper-X]

Hi, I know this is a thread about retentions, but I'm not a rogers cell customer yet, but want to call and get an Iphone. Is it likely to get the same sort of deals posted here as a new customer?

Thanks!

I've called the Retentions Department for two new sign-ups with success, but it could be because I'm in the Prairies. In my books it's always worth a try. If they say No then try again as there is no account to note that you already called in.

[rchun044]

it's Q4 and no price drop on the bold :(

also the bold must win the product with least margin on it as craigslist prices are almost identical to the roger's price of $650...

does anyone think it's possible to get retentions to give out the 6GB for $30 plan still or its out of the question at this point

[dealforme]

It's not really similar... He's got 350min, EV/WE @ 6 and a 15$ value pack.

That's easily worth the extra 10 he's paying.

Thanks Mad.Whack

I figured what I got was decent. I decided to check the website is to verify what I got was setup correctly and this is what is showing.:lol:

250/Unlimited Eve/Wkds Plan - $20.00
Target Message Tag - $0.00
Target Message Tag - $0.00
5PM Early Eve. Calling Option
6PM Early Eve. Calling Option
50 Minute Bonus
250 Wkday/Unltd. Eve/Wkends
Local Airtime Bonus
Unlimited Incoming Calls Opt.
Local Airtime Bonus
Tenure Reward - 10 min Bonus
CIBC Bonus airtime 100 min
Local Airtime Bonus
Goodwill 25 Minute Credit
50 Bonus minutes
50 Bonus minutes
50 Bonus minutes
Unl. Local Calls 3 Mths
100 Bonus minutes
100 Bonus minutes
100 Bonus minutes


So I just called back and got some clarification and tweaked my offer based on what I was seeing on the webpage.
250 day mins + 100 bonus $20
Unlimited PM & wknd (5PM)
Unlimited incoming
100 mins long distance

Options:
$15 value pack - $8 credit
SAF credit

So the new monthly fee is $20 + $15 - $8 = $27 + $0.50 + $6.95 - $6.95 + GST= $28.88

So I'm extremely happy now :D

So I'll see on the 20th if everything pans out what I was just told by the CSR. :|

[lindato]

anyone was told N95 8g was out of stock recently? My friend told me it was out since Oct. I ordered one but waiting, will they restock it since it is a popular phone how come they delay the restock so long, maybe n96 is coming? but n95 is still on the website and in a promo should be in stock.

[kcorscadden]

anyone was told N95 8g was out of stock recently? My friend told me it was out since Oct. I ordered one but waiting, will they restock it since it is a popular phone how come they delay the restock so long, maybe n96 is coming? but n95 is still on the website and in a promo should be in stock.

Maybe because of this "promo," Rogers sold more n95's than they thought they would and Nokia is taking longer than expected to ship them out.

[Markenstein]

According to the lady, my new plan should be $17.50+11-10=18.50 for
200mins + 6pm + VM CID 125texts

But according to my account online, it says starting 11/25 my new plan is:


Rogers Wireless EPP - $17.50
-Target Message Tag - $0.00
-Target Message Tag - $0.00
-6PM Early Eve. Calling Option
-Unlimited Eve/Wknd Option
-200 Weekday Minutes
-5PM Early Eve. Calling Option
-Local Airtime Bonus
-Local Airtime Bonus
-Goodwill 25 Minute Credit
-Tenure Reward - 10 min Bonus
-Unl Incoming local calls
-Unl Local Calls 3 Mths

Additional Services
-Call Foward/Trans.Pay Per Use
-Detailed Billing
-Van/Vic Rate Following

Addtional Charges
-6PM Early Even Calling Option
-System Access Fee - $6.95 - Monthly
-911 Emergency Svc Access Fee - $0.50 - Monthly

--------------------------------------------------------
What is all this saying? She never meantioned the other stuff but it
shows up on this page. Am I getting the addition stuff listed or is this a computer glitch?

Anyone experienced enough to decifer this for me?

[P4rtyboy]

Thanks Mad.Whack

I figured what I got was decent. I decided to check the website is to verify what I got was setup correctly and this is what is showing.:lol:


So I just called back and got some clarification and tweaked my offer based on what I was seeing on the webpage.
250 day mins + 100 bonus $20
Unlimited PM & wknd (5PM)
Unlimited incoming
100 mins long distance

Options:
$15 value pack - $8 credit
SAF credit

So the new monthly fee is $20 + $15 - $8 = $27 + $0.50 + $6.95 - $6.95 + GST= $28.88

So I'm extremely happy now :D

So I'll see on the 20th if everything pans out what I was just told by the CSR. :|

question, how did you get the SAF credit?

thanks

[mafiastyles]

i switched from my crappy corporate plan of

200 min
cid
vm
e/w from 9pm unlimited came up to $32 tax incl etc

and i always go over my minutes


i got first time calling ret dept.

250 min
cid
v/m
125 text
6pm e/w unlimited
rogers 2 rogesr
incoming free

for $45 tax incl

i guess i have to try again

[desibadass]

Decided to call in after reading this thread:

Had:

150/Weekday minutes 1000/evening weekend
R2R
Unlimited incoming

After SAF and taxes bill would come to about $60.

Now

250/weekday Unlimited evening weekend.
R2R
Unlimited incoming
125 text messages.

Taxes included: $36.45

Was on the phone with the rep for 5 minutes, you just need to have the right pitch when talking to them. Make sure you know your facts before calling.

[sunchaser53]

Just got my first bill. If Rogers screwed up my billing, should I call it through Retention line or through regular customer service line? Thanks, :(

[nitroblu]

I just changed my plan to a retentions plan, came into effect today. I've been with Rogers for just over a year now. I wanted to do a HUP with my plan change with the new BB Flip, but because it hadn't come out yet, no reps could set up a plan change with HUP for me (since the official pricing on the phone ain't out yet).

However, I asked if would be able to take advantage of the promo pricing on the phone that's available when you do 3 yr commitments. Two reps I spoke to said this would be possible, since it would just require renewing my contract for 3 yrs again. Two other reps said no; instead they said that I would have to pay the pricing available to me based on my tier for a HUP. It would obviously be a lot cheaper if I could get the 3yr promotional pricing.

So which reps were telling me the right thing? Or is it the same thing as negotiating a plan, it depends on the rep?
no help for me :(?

[nitroblu]

it's Q4 and no price drop on the bold :(

also the bold must win the product with least margin on it as craigslist prices are almost identical to the roger's price of $650...

does anyone think it's possible to get retentions to give out the 6GB for $30 plan still or its out of the question at this point
read hofo, there is a price drop

[P4rtyboy]

Decided to call in after reading this thread:

Had:

150/Weekday minutes 1000/evening weekend
R2R
Unlimited incoming

After SAF and taxes bill would come to about $60.

Now

250/weekday Unlimited evening weekend.
R2R
Unlimited incoming
125 text messages.

Taxes included: $36.45

Was on the phone with the rep for 5 minutes, you just need to have the right pitch when talking to them. Make sure you know your facts before calling.

you should be able to get that for 20 + SAF + 911 + tax, as it seems its 25 + SAF + etc.etc.

[jamescl]

it's Q4 and no price drop on the bold :(

also the bold must win the product with least margin on it as craigslist prices are almost identical to the roger's price of $650...

does anyone think it's possible to get retentions to give out the 6GB for $30 plan still or its out of the question at this point

there is a price drop - i got it for $199, then complained and they knocked off another $150 after various delays in their shipment

late nov/early dec they will unveil christmas promotions - cheaper data will be avaialble at that time.

[Magoomba]

Decided to call in after reading this thread:

Had:

150/Weekday minutes 1000/evening weekend
R2R
Unlimited incoming

After SAF and taxes bill would come to about $60.

Now

250/weekday Unlimited evening weekend.
R2R
Unlimited incoming
125 text messages.

Taxes included: $36.45

Was on the phone with the rep for 5 minutes, you just need to have the right pitch when talking to them. Make sure you know your facts before calling.

Mind telling us what was your pitch?
Thanks.

[SiR_YOI]

there is a price drop - i got it for $199, then complained and they knocked off another $150 after various delays in their shipment

late nov/early dec they will unveil christmas promotions - cheaper data will be avaialble at that time.

if you negotiate and get a specific data plan now (on a 3 year contract) and then get a better one in dec will there be any penalties in switching? or it just starts the contract over again?

[atomatic]

Just got my deal... it's pretty sweet. I had 1 year remaining on my contract, extended it to a new 3 year contract.

Blackberry Bold- $199

Plan Basics
200 weekday minutes
Unlimited evening and weekends at 5 pm
500 MB/month Data
100 Cdn LD
Rogers to Rogers
SAF Waived
$45 +$.50 911 fee = $45.50

Almost free value pack
Call Display/Name Display
Enhanced Voicemail
125 sent text/Unlimited Received
Whocalled(sends a text message with list of calls while my phone is off/out of network)
$11-$10 = $1

Total= $46.50 + GST = 48.83

[dmak]

MY5™ Unlimited Local Talk, Text and Picture / Video Messaging2 to your top 5 friends
100 + 150 Bonus Weekday Minutes
1000 6pm Evening and Weekend Minutes

Add the $15 VALUE PACK AND GET $5 OFF MSF
Includes
Unlimited On-Device Mobile Browsing4
125 Sent Text Messages
50 Sent Picture/Video Messages
Call Display with Name Display6
Enhanced Voicemail
Mobile Backup7
WhoCalled ™

how does this stack up against other plans, I was thinking this with a n95. Is there any way to swing a deal better than this if I get two phones and two contracts?

way I see it it comes to 20+10+6.95+.50=37.45

is it possible to drop the saf fee? or get credit against it?

[nitroblu]

if you negotiate and get a specific data plan now (on a 3 year contract) and then get a better one in dec will there be any penalties in switching? or it just starts the contract over again?

no penalties. I actually asked this question myself today when I called in. Rep told me no penalties to switch between higher/lower data plans (just simply the price you pay per month). but if you cancel, there's obviously a ECF.



I actually have a related question. If I decide to add the 500MB/$25 data plan my existing voice plan to get the BB Flip for $50, but may need to cancel the data plan early but not the voice plan (I might move to the States in a few months for a while, and would pass on the plan to my brother who has no use for a data plan), would I only pay the DECF (Data ECF) ($100), or the DECF plus the regular ECF? I only ask cuz I'm a bit confused by Roger's statement on their site:

The ECF is the greater of (i) $100 or (ii) $20 per month remaining in the service agreement, to a maximum of $400 (plus applicable taxes), and applies for each line in the plan that is terminated. In connection with your wireless data service, a Data Early Cancellation Fee (DECF) also applies if, for any reason, your service is terminated prior to the end of your plan’s commitment term (Data Term). The DECF is the greater of (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your service agreement. If you subscribe to a plan combining both voice and data services, both the ECF and the DECF apply.

[epa]

300 weekday daytime minutes
Evening weekends at 5pm
Incoming local calls
Rogers to rogers local calls
Caller ID
Voice mail no charge
10 dollars for texting
34 plus tax with activation (including the free texting)

How does this compare with other plans and what can I add to it while keeping the price the same?

(3 year plan, $50 dollars for a Blackberry flip)

[jmah1]

Been with rogers for 3 yrs, contract is up on Nov.17th and i called retentions today. This is what they offered me.
250 daytime mins
ULTD eve/wknd @ 6pm
ULTD incoming
2500 texts
VM/CID

all for $30.74 tax included

If i do end up renewing my contract with them, it'll be another three years. Any suggestions on what phone i should ask for? Also if I want the blackberry bold, do you know if it is mandatory to buy a data plan? The rep offered me the Samsung A516 ($35), HTC S621($174), and the HTC Touch($74 though its cheaper on the site and I've read reviews and it is total crap). Let me know what you guys think!

EDIT: So i just called back and apparently the rep now told me they cannot offer me that plan.. this is just ridiculous because I don't see how every single time I call in SOMETHING ends up changing or they end up not being able to offer me the plan.

[crimsondr]

I'm currently on the regular $30/6gb plan. If I get a Bold can I switch this to the BB version? If not, what functionality do I lose?

[mbcvp]

Just got my deal... it's pretty sweet. I had 1 year remaining on my contract, extended it to a new 3 year contract.

Blackberry Bold- $199

Plan Basics
200 weekday minutes
Unlimited evening and weekends at 5 pm
500 MB/month Data
100 Cdn LD
Rogers to Rogers
SAF Waived
$45 +$.50 911 fee = $45.50

Almost free value pack
Call Display/Name Display
Enhanced Voicemail
125 sent text/Unlimited Received
Whocalled(sends a text message with list of calls while my phone is off/out of network)
$11-$10 = $1

Total= $46.50 + GST = 48.83

You got the voice plan PLUS data plan for a total of $48.83?!?!? That sounds a little too good to be true. I have essentially the same package (except 2500 text/mo and no Whocalled) and I pay $30.47 for voice (tax included) and $25 for data.

[Kaitlyn]

You got the voice plan PLUS data plan for a total of $48.83?!?!? That sounds a little too good to be true. I have essentially the same package (except 2500 text/mo and no Whocalled) and I pay $30.47 for voice (tax included) and $25 for data.

I got a better voiceplan and the 6g data plan for a total of $52... :)

[Magoomba]

Decided to call in after reading this thread:

Had:

150/Weekday minutes 1000/evening weekend
R2R
Unlimited incoming

After SAF and taxes bill would come to about $60.

Now

250/weekday Unlimited evening weekend.
R2R
Unlimited incoming
125 text messages.

Taxes included: $36.45

Was on the phone with the rep for 5 minutes, you just need to have the right pitch when talking to them. Make sure you know your facts before calling.

Mind telling us what was your pitch?
Thanks.

[mbcvp]

I got a better voiceplan and the 6g data plan for a total of $52... :)

Do you mind my asking how you guys managed this? I've been pretty lucky with retentions up until this morning. [Note: for all of you who think dealing with a guy as opposed to a lady is better, I couldn't disagree more...] The guy I got with this morning was a piece of work - did not budge on a thing and kept telling me how good my plan already was, yadda yadda, how based on my revenue they could not do anything else for me.

Here's how my plan stacks up:

Voice Package


250 Weekday Mins $20.00
Evenings/Weekends (after 6pm) $5.00
Enhanced Voicemail $8.00
Unlimited Incoming Calls $10.00
Rogers to Rogers $5.00
Call Display / Name Display $7.00
2500 text messages $10.00
911 Access Fee $0.50
System Access Fee $6.95

SubTotal = $72.45

Data Package


BlackBerry Service 500MB $25.00


Discounts/Credits


Rogers to Rogers 3Yr Bonus -$5.00
Digital Call Display Credit -$7.00
Enhanced Voicemail Credit -$8.00
Unlimited Incoming Calls Opt. Credit -$10.00
Monthly Plan Credit -$10.00
Monthly Plan Credit -$5.00

SubTotal = -$45.00

Total Plan = $52.45+GST+PST = $59.27

Now, plan pricing aside, I asked him about upgrading my BB 8800 to the Bold, and he wouldn't budge beyond the standard $199 + $35 (wouldn't discount or waive.) I could get this same "offer" as a brand new customer, so what's the point in labeling plans as being eligible for a free HUP every 12 months??

[nitroblu]

Do you mind my asking how you guys managed this? I've been pretty lucky with retentions up until this morning. [Note: for all of you who think dealing with a guy as opposed to a lady is better, I couldn't disagree more...] The guy I got with this morning was a piece of work - did not budge on a thing and kept telling me how good my plan already was, yadda yadda, how based on my revenue they could not do anything else for me.
it's really based on your luck...there are plenty of bad female reps too. It's just generally, most people have found they get better deals with female reps, and I can vouch for that. The 2 times i made most progress on my plan was with female reps. Some people find male reps have offered them more...it's simply your luck.

But man I love retentions. Wanted to get the just released BB Flip, promotional pricing on new activations for $49 on a 3yr voice+data plan that is min. $35, or $249 on a 3yr renewal (no data needed). Regular rep told me my eligible HUP price was $449. Spoke to retentions, got it for $249, AND, lowered my plan from $20/mo (base price) to $15/mo. :) :). Unfortunately, when the retentions rep tried to put the order through, system wouldn't let her, so I had to call back in today to try again, and got a regular rep to put in the order for me based on the notes from my last call...hopefully regular rep doesn't mess up my bill.

So now my plan will be:
$15+SAF+911+tax (~$25/mo)
250 min (+25 bonus min)
E/W @8
R2R, CW
$15 Smartphone VP (2500 txt, 1000 pic/vid, CID, enhanced VM)

Suits my needs fine, and I just plan on using free wifi on BB for browsing.

[steph053]

it's really based on your luck...there are plenty of bad female reps too. It's just generally, most people have found they get better deals with female reps, and I can vouch for that. The 2 times i made most progress on my plan was with female reps. Some people find male reps have offered them more...it's simply your luck.

But man I love retentions. Wanted to get the just released BB Flip, promotional pricing on new activations for $49 on a 3yr voice+data plan that is min. $35, or $249 on a 3yr renewal (no data needed). Regular rep told me my eligible HUP price was $449. Spoke to retentions, got it for $249, AND, lowered my plan from $20/mo (base price) to $15/mo. :) :). Unfortunately, when the retentions rep tried to put the order through, system wouldn't let her, so I had to call back in today to try again, and got a regular rep to put in the order for me based on the notes from my last call...hopefully regular rep doesn't mess up my bill.

So now my plan will be:
$15+SAF+911+tax (~$25/mo)
250 min (+25 bonus min)
E/W @8
R2R, CW
$15 Smartphone VP (2500 txt, 1000 pic/vid, CID, enhanced VM)

Suits my needs fine, and I just plan on using free wifi on BB for browsing.

That's amazing! I can't believe your plan is $15! I'll probably have to call soon since my bill should be coming and I'm pretty sure it's messed up.. yet again.

[P4rtyboy]

http://howardforums.com/showthread.php?t=1455012
^ new mega value plans as per hofo.

does anyone think or know if the retentions plans would also be affected? now that you can get unlimited network calling included in a mere $25 plan, makes me wonder...

[P4rtyboy]

You got the voice plan PLUS data plan for a total of $48.83?!?!? That sounds a little too good to be true. I have essentially the same package (except 2500 text/mo and no Whocalled) and I pay $30.47 for voice (tax included) and $25 for data.

its possible...
his base plan is 20. data is 25. that gets your 45. SAF is waived, thus there is your difference

[nitroblu]

That's amazing! I can't believe your plan is $15! I'll probably have to call soon since my bill should be coming and I'm pretty sure it's messed up.. yet again.

yea, i don't plan on calling retentions for a long while (pending any bill screw ups), except for when I get my bill for my new phone cuz I couldn't get admin fee waived, but most ppl have success getting it waived after being billed for it.

[cruisx]

Hey guys whats up, so i have now been with rogers for 8 months and i was wondering what kind of retentions power i have? I am trying to go fot that 20$ basic voice plan that i hear they offer and the 25$ for 500 mb data plan. Do you guys think they will give this to me for 45$? right now i pay around 48$ for 100 min, 7$ browsing, unlimited incoming and thats about it. I use about 170mb a month just for browsing so i am sure the 500mb would be a nice amount ot have. So hat i want is

20$ voice plan with 200 min if possible
500mb of data for 25$
and unlimited incoming

for all under 50$. Do you guys think this is possible? or would the incoming be pushing to keep it under 50$

[nitroblu]

Hey guys whats up, so i have now been with rogers for 8 months and i was wondering what kind of retentions power i have? I am trying to go fot that 20$ basic voice plan that i hear they offer and the 25$ for 500 mb data plan. Do you guys think they will give this to me for 45$? right now i pay around 48$ for 100 min, 7$ browsing, unlimited incoming and thats about it. I use about 170mb a month just for browsing so i am sure the 500mb would be a nice amount ot have. So hat i want is

20$ voice plan with 200 min if possible
500mb of data for 25$
and unlimited incoming

for all under 50$. Do you guys think this is possible? or would the incoming be pushing to keep it under 50$
probably, you only need to get a $10 credit on the voice plan or data plan. Depending who you talk to, u might be able to get ultd incoming thrown in for free. I tried, but failed..it really depends on who you talk to. Not sure how much power you have at 8 months, but give it a try anyway, lots of people have reported getting new plans at 8 months or even earlier. I just waited til I was 1 yr in to play it safe...but i didnt' start off with that bad of a plan to begin with.

[i-o_o-i]

going to try to call Rogers tommorow to see what plan and HUP they can give me, I'm about 1 year into my corporate plan but I don't actually work at the company that offers this corporate plan so now I'm having trouble getting a HUP, if I dial *611 on my cellphone its a completely free call that won't use up my minutes right?

[eye_tea_am]

Telus offers the 200 min, unlimited night & weekend 6p.m. + vm + ID at $17.50 plus tax, 911 fee and access charge.

I think Telus plan is more aggressive.

I heard on the rumour mill that Telus & Bell has a joint venture to bring GSM network to their arms... Imagine the possibilities!

[Bakedbread]

Been with rogers for 3 yrs, contract is up on Nov.17th and i called retentions today. This is what they offered me.
250 daytime mins
ULTD eve/wknd @ 6pm
ULTD incoming
2500 texts
VM/CID

all for $30.74 tax included

If i do end up renewing my contract with them, it'll be another three years. Any suggestions on what phone i should ask for? Also if I want the blackberry bold, do you know if it is mandatory to buy a data plan? The rep offered me the Samsung A516 ($35), HTC S621($174), and the HTC Touch($74 though its cheaper on the site and I've read reviews and it is total crap). Let me know what you guys think!

EDIT: So i just called back and apparently the rep now told me they cannot offer me that plan.. this is just ridiculous because I don't see how every single time I call in SOMETHING ends up changing or they end up not being able to offer me the plan.


when i first read this thread about 1.5 years ago, i did the same thing as you and called in, got an amazing offer for a plan and accepted it.

When the first bill came, it was COMPLETELY different from waht was described, and i was actaully paying MUCH more (they told me it would be $27 tax in when in reality, it came up to 45+tax)

I know EXACTLY how you feel.
It took me exactly 7 more phone calls to rogers retentions after 3 different bills to FINALLY get it correct.

I actaully had a lot more luck with the "Consolidated Relations" department - they deal with all 4 services (wireless, internet, cable, homephone) and have the most authority to do whatever they like.

In the end, I ended up getting:

250 daytime minutes
unlimited evenings/weekends @6pm
unlmited rogers2rogers
unlimited incoming
caller id
voicemail
125 texts
1000 canadian long distance minutes

for $31 ~ tax included, SAF included, 911 included.

Lately i've been thinking of a small data plan, but im so afraid to call to change my plan again in fear of them screwing up, or auditing the account.

OH well.
I wish i knew someone in rogers retentions. That would help a lot

[nitroblu]

@jmah1:
make sure you confirm with the rep to note down all the details you discussed. repeat the terms back to the rep twice, even three times while they confirm it back to you. get the rep to re-confirm the terms by reading to you the notes on their end. then, if u didn't catch their name before, ask for it again, note down the day you called, the approx. time, and ask for the reference number to the notes of the call you just made.

trust me, it really helps if you do this. when I just did my HUP today, I got a regular rep because I couldn't get patched straight to retentions, and the rep told me my HUP price was $449. I had called yesterday to retentions to discuss the HUP, and we agreed to the promotional pricing of $249 (usually for new activations), but the system wouldn't let her put the order through, so she told me to call back later on. I did, got another retentions rep, who told me the phone was OOS. So when I told the regular rep that was not the price offered to me yesterday, he only referred to the notes from my 2nd call and said all the notes said was that I inquired about the phone and was told it was OOS.

I gave the ref # to my first call, and voila "oh, i see the notes now, I see you discussed a price of $249, it's now available on the system, would you like me to put that through?" hahaha, you shoulda heard his voice t0o, sounded like he was taken aback by the large differene in the price offered to me by retentions and the "eligible price" his system showed.

[jmah1]

@jmah1:
make sure you confirm with the rep to note down all the details you discussed. repeat the terms back to the rep twice, even three times while they confirm it back to you. get the rep to re-confirm the terms by reading to you the notes on their end. then, if u didn't catch their name before, ask for it again, note down the day you called, the approx. time, and ask for the reference number to the notes of the call you just made.

trust me, it really helps if you do this. when I just did my HUP today, I got a regular rep because I couldn't get patched straight to retentions, and the rep told me my HUP price was $449. I had called yesterday to retentions to discuss the HUP, and we agreed to the promotional pricing of $249 (usually for new activations), but the system wouldn't let her put the order through, so she told me to call back later on. I did, got another retentions rep, who told me the phone was OOS. So when I told the regular rep that was not the price offered to me yesterday, he only referred to the notes from my 2nd call and said all the notes said was that I inquired about the phone and was told it was OOS.

I gave the ref # to my first call, and voila "oh, i see the notes now, I see you discussed a price of $249, it's now available on the system, would you like me to put that through?" hahaha, you shoulda heard his voice t0o, sounded like he was taken aback by the large differene in the price offered to me by retentions and the "eligible price" his system showed.

Yea that's actually what i did. I told the rep who offered me that plan that I would call them back to decide which phone I wanted and I DID in fact get the reference #. When i called back today the male rep told me that apparently the plan was "too good" and that he cannot offer it to me and said that he wished he had the same plan. (PURE BOGUS as we all know). And after a few minutes of waiting he said that he cannot offer it to me and he said he will email the rep who offered it to me (jeff) and will get him to call me back w/in 24-48 hrs. Also, I only recently created my own rogers account because when I first signed onto the contract I was under 19, and now that I have transferred everything over, apparnetly they now have 0 revenues from me over the last 3 years and it apparently is all on my friends account (of who I signed the contract with). So what should I do now? Just wait it out or should I just give them a call back tomorrow and try my luck (by giving the reference #) with another rep?

[h12f17]

Hi guys
I've been with rogers for around 2 years now, my contract is for 3 years, I am on a 30 dollar plan with unlimited incoming, unlimited rogers to rogers, 150 day time mins, 1000 evening and weekend, nth special, and I am paying 11 bucks more for the caller id and txt plan, what kind of deal can I get now if i look to reenew now, I am thinking about either free caller ID, or a Blackberry or i phone and get data plan?? anyone has any idea? thanks

[goffeebeans]

Hey guys whats up, so i have now been with rogers for 8 months and i was wondering what kind of retentions power i have? I am trying to go fot that 20$ basic voice plan that i hear they offer and the 25$ for 500 mb data plan. Do you guys think they will give this to me for 45$? right now i pay around 48$ for 100 min, 7$ browsing, unlimited incoming and thats about it. I use about 170mb a month just for browsing so i am sure the 500mb would be a nice amount ot have. So hat i want is

20$ voice plan with 200 min if possible
500mb of data for 25$
and unlimited incoming

for all under 50$. Do you guys think this is possible? or would the incoming be pushing to keep it under 50$

You can try to push for the online plans right now.
http://img90.imageshack.us/img90/4324/rogersxk3.jpg (http://imageshack.us)
http://img90.imageshack.us/img90/rogersxk3.jpg/1/w722.png (http://g.imageshack.us/img90/rogersxk3.jpg/1/)

[goffeebeans]

Hey guys whats up, so i have now been with rogers for 8 months and i was wondering what kind of retentions power i have? I am trying to go fot that 20$ basic voice plan that i hear they offer and the 25$ for 500 mb data plan. Do you guys think they will give this to me for 45$? right now i pay around 48$ for 100 min, 7$ browsing, unlimited incoming and thats about it. I use about 170mb a month just for browsing so i am sure the 500mb would be a nice amount ot have. So hat i want is

20$ voice plan with 200 min if possible
500mb of data for 25$
and unlimited incoming

for all under 50$. Do you guys think this is possible? or would the incoming be pushing to keep it under 50$

You can try to push for the online plans right now.

http://img90.imageshack.us/img90/4324/rogersxk3.jpg (http://imageshack.us)
http://img90.imageshack.us/img90/rogersxk3.jpg/1/w722.png (http://g.imageshack.us/img90/rogersxk3.jpg/1/)

[Markenstein]

^ Why pay $5 more ???

[nitroblu]

Yea that's actually what i did. I told the rep who offered me that plan that I would call them back to decide which phone I wanted and I DID in fact get the reference #. When i called back today the male rep told me that apparently the plan was "too good" and that he cannot offer it to me and said that he wished he had the same plan. (PURE BOGUS as we all know). And after a few minutes of waiting he said that he cannot offer it to me and he said he will email the rep who offered it to me (jeff) and will get him to call me back w/in 24-48 hrs. Also, I only recently created my own rogers account because when I first signed onto the contract I was under 19, and now that I have transferred everything over, apparnetly they now have 0 revenues from me over the last 3 years and it apparently is all on my friends account (of who I signed the contract with). So what should I do now? Just wait it out or should I just give them a call back tomorrow and try my luck (by giving the reference #) with another rep?
if you really feel you need a new plan, it doesn't hurt to try again, as it could be you just got a hard rep to deal with (sounds like it). Some reps will honour previous deals. I was so lucky to even have a rep one-up the previous offer to get me to sign it, which i did cuz it was pretty good and fit me well. just remember not to call too often (like no more than 2 times a day)

[nitroblu]

^ Why pay $5 more ???
that, and as more ppl try to do this, rogers will catch on and fix the error, as these are price errors (read hofo)

[NineteenEighty]

My 3 year contract just expired, thanks for this thread i got

$35 + SAF + 911 + Tax
(My plan was orignially $20, but i asked for evenings at 6 instead of 8, and $10 for 2500 texts)

250 Daytime Minutes
Unlimited Evenings @ 6:00 & Weekends
Caller ID
2500 Text
Unlimited Incoming
3 Months Local

However, i don't know why they didn't give me free voicemail, can't complain though

[xscorpio]

newb question, but what is the phone number for retention dept??

and what should i say, that i would like to change my plan and would like to add/change few things.

i have a really crappy plan right now, and i have been with roger for last 6 years, i have got everything with rogers (home phone, cell, internet, digit tv etc) but i pay too much for everything.

[rory_f]

What sort of deals can these reps give out on total upgrades of phone+ change of plan?

I lost my phone on the weekend and I have since bought a sim card. But i thought now is good time to upgrade, and get a new plan.

Im looking at data devices, perhaps the bold or the iphone. My bill has been somewhere between 70-100 a month for nearly 2 years now, so hopefully i can get a good deal., right?

Can the reps do these sort of deals on upgrades too?

[setell]

Just curious but can you add the $5 for 1000 long distance feature to a corporate plan? I called yesterday to ask about it and they said I couldn't add any long distance plan to it as I'm already getting a corporate long distance rate. I've only had this corporate plan since July so it's just been a few months since I've been with Rogers for this account.

[ben_liu]

My 3 year contract just expired, thanks for this thread i got

$35 + SAF + 911 + Tax
(My plan was orignially $20, but i asked for evenings at 6 instead of 8, and $10 for 2500 texts)

250 Daytime Minutes
Unlimited Evenings @ 6:00 & Weekends
Caller ID
2500 Text
Unlimited Incoming
3 Months Local

However, i don't know why they didn't give me free voicemail, can't complain though

Usually they give out free 8 to 6PM and text messages... I am paying $20 for what you have but 200 Weekday + 500 text and trust me, your not going to be sending out 2500 messages.

[i-o_o-i]

I'm 1yr into my 3 year corporate account, I am trying to do a HUP and now they require an employee id or company email which I don't have to go through with the HUP, if I switch out of the corporate account would retentions be able to give me a HUP (with a good discount) given that I'm only 1 year into my 3 year contract?



I actaully had a lot more luck with the "Consolidated Relations" department - they deal with all 4 services (wireless, internet, cable, homephone) and have the most authority to do whatever they like.

In the end, I ended up getting:

250 daytime minutes
unlimited evenings/weekends @6pm
unlmited rogers2rogers
unlimited incoming
caller id
voicemail
125 texts
1000 canadian long distance minutes

for $31 ~ tax included, SAF included, 911 included.

whats the number for the consolidated retentions department? or what did you say to get transferred over there?

[hawkmasta]

just called retentions to ask if I could get the 17.50 EPP plan.
keeping in mind that the 17.50 plan is a 3 yr contract...
was given the following options as well:

200 minutes DT (1/2yr contract) or 250 minutes DT (3yr contract)
Unlimited E/W @ 6pm
Unlimited incoming
CID
$5 credit
=$25 (-5+SAF+TAX) = ~$31 all-in (avail on either 1/2/3 yr contract)


100 minutes DT
1000 minutes E/W @ 6pm
CW
CID
50 txt msgs
=$15 (+SAF+TAX) = ~$25 all-in (avail on either 1/2/3 yr contract)


also inquired about adding Voicemail to the plan, but could not receive credit, it'd be at least a few extra dollars on top.

Any comments?

[StylishP]

What sort of deals can these reps give out on total upgrades of phone+ change of plan?

I lost my phone on the weekend and I have since bought a sim card. But i thought now is good time to upgrade, and get a new plan.

Im looking at data devices, perhaps the bold or the iphone. My bill has been somewhere between 70-100 a month for nearly 2 years now, so hopefully i can get a good deal., right?

Can the reps do these sort of deals on upgrades too?

yes u can get an upgrade to replace a your lost phone. if u want a bold or iphone 8gb for $199 u have to sign a 3 year contract. the 16gb iphone is $299. Make sure you negotiate your monthly plan to something that u like before agreeing to a 3 year term.

I called in yesterday to cancel my phone, (i'm not on any contract i pay $40/month on a corporate account), and i told them that i want to cancel my phone cuz i broke it and they immediately told me they could get me another phone. Stupid me though i didn't negotiate my plan at all so i renewed a 3 year contract on just my regular voice plan. $199 for the Bold and no activation fee.

I called them back today to see if i could still renegotiate a data plan. and they gave me the $25/500mb data plan + 100 Canadian Long distance for free + $10 credit for the 3 year term. So basically i'm only paying $15 more on top of my original plan.

[rory_f]

yes u can get an upgrade to replace a your lost phone. if u want a bold or iphone 8gb for $199 u have to sign a 3 year contract. the 16gb iphone is $299. Make sure you negotiate your monthly plan to something that u like before agreeing to a 3 year term.

I called in yesterday to cancel my phone, (i'm not on any contract i pay $40/month on a corporate account), and i told them that i want to cancel my phone cuz i broke it and they immediately told me they could get me another phone. Stupid me though i didn't negotiate my plan at all so i renewed a 3 year contract on just my regular voice plan. $199 and no activation fee.

I called them back today to see if i could still renegotiate a data plan. and they gave me the $25/500mb data plan + 100 Canadian Long distance + $10 credit for the 3 year term. So basically i'm only paying $15 more on top of my original plan.

Is it all charged to your bill? Or do you have to pay over the phone then?

Hopefully i can get a bold/iphone and a good voice/data deal seeing as I ahve paid high bills for close to 2 years now.

rory

[mytmouse]

I just called retentions as well and here's what they offered me.

350 min for the first year 250 for the next (on a 3 year plan) daytime min
free incoming
free rogers to rogers
125 text
100 long distance
voice mail
caller ID
free weekends and evening starting @6
unlimited emails and a blackberry bold for $199

i pay a total of $37 dollars - $25+ SAF
Sounds like an OK deal what do you think?

[sonkinglo]

Hey all, i just notice rogers has some new smartphone voice & data plans available. I am interested in this

$45 Smartphone Plan with Data and Unlimited Incoming Minutes
200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
500MB
Unlimited Incoming Minute

anyone successfully changed to this new plan and get a credit for it? Actually i'm going to call rentention and see if i can get this plan for 35 bucks or less
:lol:

i dunno if my blackberry is eligible for this smartphone package, because they have some other blackberry plans

[NineteenEighty]

Usually they give out free 8 to 6PM and text messages... I am paying $20 for what you have but 200 Weekday + 500 text and trust me, your not going to be sending out 2500 messages.

My plan was $25 + SAF + Taxes

i talked to the girl today and she said its $5 extra because it's free at 6. can't complain its still free after 6. the only text options she gave me was $6 for 125 or $10 for 2500, i needed the extra texts because i went over 125 in a few days

im satisfied for $25 + $10 for texts + SAF + Taxes

[kend7510]

I just got myself a 3-yr contact when ordering my iphone.

Here's my voice plan

200daytime minutes + 50 bonus
unlimited weekend + nights starting 8pm
free rogers to rogers
100min canadian long distance
CallerID
All above for $20 + SAF
And then $10 extra for unlimited incoming
That comes to 37.45 pre tax

Reading this thread...did i just got myself a bad deal? :(

[P4rtyboy]

I just got myself a 3-yr contact when ordering my iphone.

Here's my voice plan

200daytime minutes + 50 bonus
unlimited weekend + nights starting 8pm
free rogers to rogers
100min canadian long distance
CallerID
All above for $20 + SAF
And then $10 extra for unlimited incoming
That comes to 37.45 pre tax

Reading this thread...did i just got myself a bad deal? :(

you could probably get unlim incoming for free.

[P4rtyboy]

My plan was $25 + SAF + Taxes

i talked to the girl today and she said its $5 extra because it's free at 6. can't complain its still free after 6. the only text options she gave me was $6 for 125 or $10 for 2500, i needed the extra texts because i went over 125 in a few days

im satisfied for $25 + $10 for texts + SAF + Taxes

even tho she says its an extra $5 doesnt mean you cannot receive a credit for it.
depending on your monthly credits, you could get credit on the text too. all about wiggling around the credits you possibly can have

[StylishP]

rory u don't have to pay upfront...the phone and activation fee (if they charge u) will all go on your monthly invoice.

My deal wasn't very good to begin with but i'll post it anyway. This corporate plan was really sweet when i had it 2 years ago without signing any contract.

Corporate Business Plan - $18.00

200 Wkday/Unltd Wkend

Additional Services
Exact Pricing
Canada to US Long Distance (15 cents)
Cdn Corporate Long Distance (10 cents)
Detailed Billing
Call Display
Enhanced voicemail - $0 (after $8 voicemail credit)

Unltd Evenings (6pm) - $5.00
50mms/500sms sent - $5.00
System Access Fee - $6.95

------------------------------------

Then i just added today:
Blackberry Service 500mb - $15 (after $10 data credit)
100 Cdn Long distance - free
-------------------------------------

so the total is $50.45 before taxes.

[EbonyRose]

Well, my boyfriend spent 3 hours on the phone with Rogers yesterday. He ran into a nice rep. This is what he got:

$45 Student Plan

450 minutes
U/L weekends and evenings at 6pm
My 10 Canada-wide
Unlimited Incoming - credited
Rogers 2 Rogers - credited
$11 value pack - $10 credit
6gb data - $15 credit
1000 LD minutes - $5 credit

= $45 + 1 + 15 + 7.45 + tax = $77.35

He also managed to get the N95 for $99. Personally, I think that's too much stuff, I'd rather pay less than half of that. Apparently though, he called back in today to cancel the N95 order and they took away his $5 credit. The rep also told him that he'd get his account audited, because they don't usually give that much extra stuff. He said he was suppose to report my b/f's plan to his manager, but he wouldn't, and he told my b/f not to call in anymore. Now my b/f's debating about whether he should call back to get the $5 back. He actually wants to cancel the data and keep the $15 credit, but the rep wouldn't let him.

So, my b/f called three more reps, before he managed to get his $5 credit re-instated. However, he was forced to order a BlackBerry Bold. Good thing is, the rep gave it to him for $99. The rep told him never to call back in again, because he'd most likely lose his plan. I think retentions is getting tough. Funny story though, my b/f called for himself and his dad as well and ended up getting the same rep three times over the same week.

[mcg]

Bold for $99... WHAT THE F*CK???

[rory_f]

Bold for $99... WHAT THE F*CK???
im gonna quote this when i call tonight or tomorrow. ha ha

[nitroblu]

im gonna quote this when i call tonight or tomorrow. ha ha
lol shame they won't price match for you

[gpon888]

I've been a Rogers' customer since 1996 a heck of a long time.

Since 2005I've had 2 phones on my account. What I was paying before was:

$25/month (250 daytime, unlimited ev/wkend @ 6:00pm)
Less: <$10> credit on monthly plan
Less: <$5> credit on monthly plan
Voice mail: $7.00
CD w/name display7.00
Call display credit <$7.00>
TOTAL $26.85 includes 911, system access, txes/ phone.

My contract runs up in end of Nov and my latest bill said the credits I've been receiving also will expire. I talked to retention and this is the deal they have suggested for me:


On 1 line: Nokia N95 = $199
for $42.30 includes tx+911+system access I get:
-250 daytime, unlimited even/weekend @6pm
-CD w/ name
-VM
-1000 Long Distance min
-125 txt messages
-3 months unlimted local
-waive admin upgrade fee
-$50 credit
HOWEVER: need to put minimum 2MB dataplan on there for extra $15/mo

On line 2: I can get either Samsung A516, A436 or Nokia 6086 for FREE OR Ericsson k850i for either $74 and put on a $4 vision plan or $174 w/ no vision plan.
Everything in line 1 before dataplan, except 100 LD min for $36.80.

I don't think I very happy as I'm paying aprox $15 more for my airtime on both phones than i was previously during my 3 years and the only difference is more LD and the txt messages?

Or should i suck it up and this is a good plan?

Any suggestions?

[Mad.Whack]

^ call back

[Vickel]

heres what i got

line 1,2,3

275 minutes
unlimited evenings and weekends @ 6
unlimited incoming
R2R
$11 communicate pack
100 CDN LD

$21 + fees

line 4

275 minutes
unlimited evenings and weekends @ 6
R2R
CallerID

$10 + fees

[P4rtyboy]

heres what i got

line 4

275 minutes
unlimited evenings and weekends @ 6
R2R
CallerID

$10 + fees

^ what?!!?

[nitroblu]

^ what?!!?

it's not unheard of, in fact it'd probably be pretty easy to negotiate. $15 in credits, on a $25 base plan of 250 min, e/w @6. r2r has it's own credit, so does CID, and retentions usually will throw in CID, VM, 100LD, or r2r (and ultd incoming for most reps) for free, or a combination of 2-3 of the features. +25 bonus min probably from corp code

[Nermal]

Blackberry Service 500mb - $15 (after $10 data credit)


Ten dollar data credit?

Is this a credit that is specific to the data plan, or a general "Monthly Plan Credit"? Can you paste the line from the "Discount(s)" section of Rogers.com?

Thanks.

[nitroblu]

Ten dollar data credit?

Is this a credit that is specific to the data plan, or a general "Monthly Plan Credit"? Can you paste the line from the "Discount(s)" section of Rogers.com?

Thanks.

+1
I just Hup'd to a BB and considering adding the 500mb data plan too. how'd u get it discounted?

[P4rtyboy]

it's not unheard of, in fact it'd probably be pretty easy to negotiate. $15 in credits, on a $25 base plan of 250 min, e/w @6. r2r has it's own credit, so does CID, and retentions usually will throw in CID, VM, 100LD, or r2r (and ultd incoming for most reps) for free, or a combination of 2-3 of the features. +25 bonus min probably from corp code

always thought that you couldnt go lower than 20. i understand the $5 credit for the e/w @ 6, but to get the extra $10... it would be as a MSF i know that, but to get it like that... dunno how to go about taht. lol

[P4rtyboy]

+1
I just Hup'd to a BB and considering adding the 500mb data plan too. how'd u get it discounted?

my brother got the 500MB data for $15. the $10 credit would be classified as a monthly credit

[kmchow]

Rogers called me regarding my Family Plan for 2 phones. I've been with them for 9yrs.
It was formerly

150 anytime
R2R
bwtn us Cdn LD
9PM evening.
$35+2xSAF+2x911+taxes=55.88

The best I could do on a 3yr renewal
150 anytime
R2R
bwtn us Cdn LD
9PM evening.
100 minute LD on 1 line
$35+2xSAF+2x911+taxes-$15 credit (basically 2xSAF)=39.08

He wouldn't budge on early evenings, call display or anything else...

As well, I got the Nokia 5300 for free versus $35 (new customer price) and a 16GB Iphone for $299 (waived $50 surcharge for no data pkge??)
Originally, I had negotiated a HTC Touch for $39.99 (new customer price) instead of the Iphone. Originally, he was asking like $149 for the HTC if I recall correctly. He supposedly talked to manager to get the new customer price for me. I then mentioned the Iphone.

He said he was retentions so I was afraid to hang up in case they wouldn't even honour the current deal he was giving me. Maybe I should have took my chances?

[nitroblu]

@kmchow:
they called u, and then went on to offer you that junk? u shoulda thanked them, make them take note of it on ur account if u liked the direction it was going, and hang up and call retentions later on. sounds like the rep u got was a toughy

[jarjarbinkz]

Went onto my online account today and saw the following:

250 weekday/unlimited eve $20 plan
5PM early evening option
unlimited 3months local calling

addons:
$11 value pack
Rogers2Rogers

credits:
6pm early evening credit
$10 credit
rogers2rogers credit
33% vmail to text


What I am wondering, does the 6pm early evening credit even apply since I have 5pm calling? So basically I am paying $2 for 5pm calling isntead of $7? Please help...

[surgimus]

Hey Jarjar,
Nice work, I have the same thing. It works out that you are receiving an extra 5 dollar credit. The credit for 6pm is 7 dollars, and 5pm costs 2 dollars. I just got my first bill with the same kind of situation. Works out real nice. Apparently the 5pm should cost $2 MORE than the 6pm, but that is not how it is set up on the wireless essentials online.


Went onto my online account today and saw the following:

250 weekday/unlimited eve $20 plan
5PM early evening option
unlimited 3months local calling

addons:
$11 value pack
Rogers2Rogers

credits:
6pm early evening credit
$10 credit
rogers2rogers credit
33% vmail to text


What I am wondering, does the 6pm early evening credit even apply since I have 5pm calling? So basically I am paying $2 for 5pm calling isntead of $7? Please help...

[mtseymourguy]

has anyone got the $50 activation credit when buying a new phone for an existing rogers wireless account? some people say you cant get the credit if you already haave an account.

[i-o_o-i]

Just called Rogers again, spoke to someone and they're offering me the very basic plans that can be found on their website :mad: and he's claiming those are the only plans they offer...
What do you usually say when you guys call them to be offered these plans? I called a couple times and just asked them if there's any better plan they could offer me and it doesn't work :o

[marshmallowpoof]

Just called Rogers again, spoke to someone and they're offering me the very basic plans that can be found on their website :mad: and he's claiming those are the only plans they offer...
What do you usually say when you guys call them to be offered these plans? I called a couple times and just asked them if there's any better plan they could offer me and it doesn't work :o

Are you calling retentions? Usually retentions would offer you some base plan, and modify that plan by giving you credits on features (ie. bonus minutes, credit for VM/CD, etc.

[MUSKAMIKE]

Im frustrated and apparently blind. Where on rogers.ca can I find the details of my plan??? I signed in, but can't find that option anywhere...

Help?

Also, Rogers used to have an online service to sign into and view your picture messages...where is that now?

[i-o_o-i]

Are you calling retentions? Usually retentions would offer you some base plan, and modify that plan by giving you credits on features (ie. bonus minutes, credit for VM/CD, etc.
I'm not quite sure, I dialed *611 then said "cancel my phone" (from the OP) is that not retentions? If it isn't whats the fastest way to reach retentions?

[cruisx]

hey guys, whats that changed number for retentions? i am gonna try to get the new 45$ plan witht he 500mb data and see if the will credit it 5$ or 10$.

[nitroblu]

@MUSKAMIKE:
when you sign in, rogers will automatically redirect you to the "My rogers" page. Under wireless, click "manage my wireless services". you'll see your plan details are there.

The site is still there for pic/vid msgs, you can easily find it through a few links, or by searching the rogers site. http://www.rogers.com/web/content/wireless-fun/mypix?setLanguage=en&setProvince=ON

@i-o_o-i:
it's been mentioned many times on the thread in the previous pages that u will usually not get put through to retentions that way. rogers has redirected the "cancel my phone" input to the regular reps line, b/c too many ppl try calling straight through to retentions (plus to prevent high volume to retentions)

@cruisx:
i don't think many ppl know it off by heart, it's posted several pages back in this thread, just do some quick searching

[desiii]

Rogers celly plan:
400 min, unlim at 5pm, my5, R2R, cid, vvm, 2500 text, 6gb data, 1000ld... $35.88! (+ SAF and taxes)



how'd u get that :|

[SG007]

@MUSKAMIKE:
when you sign in, rogers will automatically redirect you to the "My rogers" page. Under wireless, click "manage my wireless services". you'll see your plan details are there.

The site is still there for pic/vid msgs, you can easily find it through a few links, or by searching the rogers site. http://www.rogers.com/web/content/wireless-fun/mypix?setLanguage=en&setProvince=ON

@i-o_o-i:
it's been mentioned many times on the thread in the previous pages that u will usually not get put through to retentions that way. rogers has redirected the "cancel my phone" input to the regular reps line, b/c too many ppl try calling straight through to retentions (plus to prevent high volume to retentions)

@cruisx:
i don't think many ppl know it off by heart, it's posted several pages back in this thread, just do some quick searching

Yeah , this definitely seems true, I called *611 and got this punk who would not offer me anything more than the plans on the website. The retentions department is also only open during certain business hours (EST) so I think if you call outside of that time frame they just patch you thorough to regular old useless customer service.

[nitroblu]

is the early evenings student credit ineligible with retention plans? I asked a rep about adding it, and he told me it wouldn't work because they're incompatible. can anyone confirm truth behind that?

[yyz2hkg]

hey guys, whats that changed number for retentions? I am gonna try to get the new 45$ plan witht he 500mb data and see if the will credit it 5$ or 10$.

1-888-764-3771

[StylishP]

Ten dollar data credit?

Is this a credit that is specific to the data plan, or a general "Monthly Plan Credit"? Can you paste the line from the "Discount(s)" section of Rogers.com?

Thanks.

Yea i think partyboy is right it's not a data credit...it's a montly credit...but it doesn't show up anywhere on Rogers.com neither does the 100 CDN long distance that she agreed to give me. Does it mean it hasn't been applied to my account if it doesn't show up on my account?

So if it's a monthly credit for 3 years, will it remain if i switch my data plan or remove it completely?

I think i'm gonna call back again and tell them to remove my system access fee too i'm getting caught up in this retention stuff. My Bold arrived today it took 2 days to get here.

[P4rtyboy]

Yea i think partyboy is right it's not a data credit...it's a montly credit...but it doesn't show up anywhere on Rogers.com neither does the 100 CDN long distance that she agreed to give me. Does it mean it hasn't been applied to my account if it doesn't show up on my account?

So if it's a monthly credit for 3 years, will it remain if i switch my data plan or remove it completely?

I think i'm gonna call back again and tell them to remove my system access fee too i'm getting caught up in this retention stuff. My Bold arrived today it took 2 days to get here.

the 100 cdn LD i blieve doesnt show up. but you get it...? i ahve ti and its not shown on myrogers either. imo best to check with a rep on that

if its MSF, it should stay... but i cant really guarentee.
^ to this, my brother had VM credited as a MSF (dont know why...). anyways, i was able to remove VM then use it as a "credit" towards data. dunno if that is the same case though

[X360]

the 100 cdn LD i blieve doesnt show up. but you get it...? i ahve ti and its not shown on myrogers either. imo best to check with a rep on that
Log on to your Rogers online wireless account...

Click "Manage my wireless services" link.

Click "Update Wireless Essentials" link

If you see at the bottom of the webpage the "Miscellaneous" option - "$0.00 100 Canadian LD Minute" has checkbox mark then you have it for free...

http://img221.imageshack.us/img221/7543/rogers100ldwj0.jpg

[nitroblu]

Yea i think partyboy is right it's not a data credit...it's a montly credit...but it doesn't show up anywhere on Rogers.com neither does the 100 CDN long distance that she agreed to give me. Does it mean it hasn't been applied to my account if it doesn't show up on my account?

So if it's a monthly credit for 3 years, will it remain if i switch my data plan or remove it completely?

I think i'm gonna call back again and tell them to remove my system access fee too i'm getting caught up in this retention stuff. My Bold arrived today it took 2 days to get here.

....if you've been reading this thread in the past few days, then you would know that getting you're SAF credited is a rare occurrence that is only granted in very specific circumstances....if even if u manage to finesse it out of some rep, finance will definitely review ur account to see if the SAF credit is justifiable...so good luck with that

[chuu]

Hey guys,

I was wondering if anything like this happened to anyone (i went back like 5 pages, didn't see it)

Ok, so my phone died and i was too cheap to get another since i don't use it much anyways, my plan:

100 days (i never go over)
1000 evening/weekends at 7(i never go over)
free incoming
Call ID

For 25 bucks + 7 bucks for Caller ID + SAF

I wasn't too happy with this plan so i called retentions a couple times but could get anything good. So anyway my phone dies (only lasted 3 years, sad) and i decide to suspend my line since i didn't want to pay for a service that i wasnt getting.

Anyways, i call, talk to some guy says that if i'm on contract i can't suspend my line only thing he can do is cancel features to make the bill smaller,only feature i had was CID, i tell him my contract is over and to suspend it, so he transfers me to some girl (retentions i think) and i tell her the same thing and she just tries to sell me a phone for $95 + admin fee of $35. So i say no just suspend it she says, ok sir, for your trouble i'm going to give you a credit of $25 this month and just call us back when you want your line activated again. I say thanks and hang up.

Couple days go by and a guy from work offers me his loaner phone and i take it, had to find a charger for it but it worked. Anyways, i stick my SIM in it just to see what will happen and i find that i'm able to make calls, sweet, i don't even have to call rogers i tell myself. Couple weeks go by, i get a better phone (another donated one) and i decide to check my rogers account online since i signed up for online billing and hadn't been getting paper bills for two month now and wanted too see my account. Anyways, i was surprised with what i saw. For my wireless it says this:

Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Monthly Plan Credit 3 Yr -10.00

So it looks like i only have to pay the SAF and 911 charge for the next three years which is totally fine with me. What do you guys think rogers would do if i called and asked for my CID back? Think they would catch on and take the credits away? CID is nice, but almost free phone is almost nicer. What should i do?

[nitroblu]

@chuu:
....wat's the expiry date listed beside the credits?
if they're truly on for 3 yrs, i would bite the bullet and not call back....chances are if you call bak to discuss your account, they'll probably send it up to their supervisor to send it over to finance

[chuu]

the expiry date says 09/03/2011

that's around the same time i called to suspend, might be the same day, can't say for sure though.

[steph053]

the expiry date says 09/03/2011

that's around the same time i called to suspend, might be the same day, can't say for sure though.

Can you add cid yourself through myrogers? Then you won't have to call them back.

[dealzuser]

Hey guys,
....she says, ok sir, for your trouble i'm going to give you a credit of $25 this month and just call us back when you want your line activated again.

...i'm able to make calls, sweet, i don't even have to call rogers i tell myself. Couple weeks go by, i get a better phone (another donated one) and i decide to check my rogers account online since i signed up for online billing

...Think they would catch on and take the credits away? CID is nice, but almost free phone is almost nicer. What should i do?


Don't you think that's really dishonest? The lady put the credit on and asked you to CALL BACK WHEN YOU WANT THE LINK ACTIVATED AGAIN. You are clearly USING THE LINE AGAIN.

Since you are using the line, you should be paying for service you are receiving. This is not a question of whether you like your plan. If you are using a service, you should pay for the service.

[chuu]

what i don't understand is why the line didn't go dead. When you suspend something the line shouldn't work at all. I suspended my cable internet a couple years ago and it didn't work. I think this their mistake. And in terms of value i don't think it's any different someone that gets every service and tons of minutes and pays like 30 bucks a month when they should be paying $100+ And to get this plan they call and threaten to cancel their account when they have no intention of leaving rogers, wouldn't you call that dishonest? So i'm getting a cheaper service just using another dishonest method.

[ashpanash]

Hi guys, Ive read the last couple of pages and haven't found what im looking for so Im posting it now sorry if someones talked about it already.

Ok so I have less than a year left on my contract. (July 09)
I can't stand rogers because they had me sign a contract for a EPP plan and yet I never got a deal on a phone or anything. Anyways, I pay
$18 a month for 200 weekday minutes and free caller id and vm
$5 for even and weekends (6pm)
$5 for text messaging
plus all the normal other charges
__________________________________________________ ____________
For my birthday I got a phone that I wanted but is with virgin mobile so i need to either cancel my phone or keep the monthly plan low until the contract ends (cuz i dont feel like paying $20/month for cancellation)
What I would like to know is, lets say i take off the texting and eve/weeknd stuff and am paying $18 plus taxes for my phone... Is there any way for me to save any more money (ie a rententions plan or suspending service?) that I may not have thought of?

[StylishP]

For my birthday I got a phone that I wanted but is with virgin mobile so i need to either cancel my phone or keep the monthly plan low until the contract ends (cuz i dont feel like paying $20/month for cancellation)
What I would like to know is, lets say i take off the texting and eve/weeknd stuff and am paying $18 plus taxes for my phone... Is there any way for me to save any more money (ie a rententions plan or suspending service?) that I may not have thought of?

that's pretty much what i have for voice and text. Sounds like u want to leave Roger's and switch to Virgin, the only way to end ur Roger's contract is to buy it out or transfer it to someone else. Negotiating a retention deal can get u a better plan for the same price, but then u'd have to sign a longer contract to get it.

[StylishP]

If you see at the bottom of the webpage the "Miscellaneous" option - "$0.00 100 Canadian LD Minute" has checkbox mark then you have it for free...

http://img221.imageshack.us/img221/7543/rogers100ldwj0.jpg

Nope it doesn't show up in the miscellaneous section. What does MSF stand for?

[StylishP]

LOL wtf i called back today and they said, I was mistaken and no retention perks are eligible to corporate accounts. She's like "i know joanne personally she wouldn't add that for u and she didn't make any note of these things on ur account." She basically implied i was lying, i even confirmed with "joanne" yesterday at the end of the conversation if she added those things and she said yes they've been applied to my account. wow....this is how they treat customers who get locked into contracts no wonder i've never signed one in my life in the past 10 years.

[StylishP]

Got pissed off called them back and cancelled my account which was on a brand new 3 year term....there's a $300 early termination fee.

Even when i threatened to cancel, they were still offering me in-market plans and wouldn't budge on pricing at all. I"m gonna smash this Bold too and mail it to rogers.

[dealzuser]

what i don't understand is why the line didn't go dead. When you suspend something the line shouldn't work at all. I suspended my cable internet a couple years ago and it didn't work. I think this their mistake.

So if it's a merchant's mistake in YOUR favour, it's ok then... I guess we can keep extra change when cashiers make a mistake, or point out things that cashiers missed in scans... I hope that's not how you would teach your children.


And in terms of value i don't think it's any different someone that gets every service and tons of minutes and pays like 30 bucks a month when they should be paying $100+ And to get this plan they call and threaten to cancel their account when they have no intention of leaving rogers, wouldn't you call that dishonest? So i'm getting a cheaper service just using another dishonest method.

I can't comment on people threatening to cancel. But the big difference is when they get a $100+ plan (in your opinion) for $30, the merchant is aware of it as it is offered to them as such. It's something called a discount? Is that the case for you?

Anyways, I'm not going to debate this point anymore. I think that it's apparent to decent people that this isn't right, but you do what you think you should do.

[nitroblu]

@dealzuser:
while i agree with u on the whole decency thing, unfortunately, the world doesn't work like a perfect utopia. It would be the decent thing to call in and tell them ur still using the line, but when the merchant is the money-hungry large corporation of rogers, i think society can make some exceptions. It's been showed many times they overcharge on wireless services, the fact that chuu would be paying $25 less per month won't cost rogers much....it definitely won't cause some severe loss in revenues that will cause the loss of some ppl's jobs. Even with all the customers with retention plans, rogers still makes plenty of profit. If the company was fair in the first place, they really wouldn't need a retentions department, as customers would already be happy wit their services. it's always easy to say wat the right thing to do is, but i'm sure u slip up in ur daily life....unless ur perfect, u really have no right to judge.

this is a hot deals thread. chuu got a hot deal. sure it was their mistake, but that's just one of many ways people get hot deals. if you're going to blast chuu on it, i'd suggest u go into every thread on this board and blast others who have gotten hot deals and posted it, based on store rep's errors or printing errors in ads.

@chuu:
i'd leave it be. $7.45+tax is a great price (and actually fairer price imo) for the features u were getting (cuz let's be honest, that plan is nowhere worth $25/month). If u REALLY cant' do with CID, then u could risk calling in, and ask to renegotiate an entirely new plan so that hte pricing matches the features, and u'll get ur CID. however, i'd do wat steph053 suggested. just try adding it online on rogers.com.

[shopper-X]

Need your opinion:

Base Plan:
$10 SK MegaTime Promo
-250 Anytime
-WN/WE @ 6pm
-Unlimited Network Calling

Add-ons:
$15 Smart phone value package
$25 500mb data add-on
$ 5 1,000 Canadian Long Distance

Credits:
$10 MSF Credit (towards value package)

Total:
$45.00 Plan + Add-ons
$ 7.83 SAF + e911 + sk911
$ 5.28 10% tax
-------
$58.11 Total

I was trying for a data credit but no go.
They quoted $299 for the Bold and $99 for the Curve w/no Admin on both.

Should I take this or try again for a data credit?

[P4rtyboy]

Need your opinion:

Base Plan:
$10 SK MegaTime Promo
-250 Anytime
-WN/WE @ 6pm
-Unlimited Network Calling

Add-ons:
$15 Smart phone value package
$25 500mb data add-on
$ 5 1,000 Canadian Long Distance

Credits:
$10 MSF Credit (towards value package)

Total:
$45.00 Plan + Add-ons
$ 8.61 SAF, taxes, e911, sk911
-------
$53.61 Total

I was trying for a data credit but no go.
They quoted $299 for the Bold and $99 for the Curve w/no Admin on both.

Should I take this or try again for a data credit?

there is no such thing really as a data credit. you already maxxed the MSF, as it cannot exceed your base plan...

as for the bold, should be 199 / curve for free with data now in Q4 no?

[lan-evolution]

Wowzers...

So my plan ends next week, and I call to see what they can offer. I kinda liked my old plan:

25/month +SAF+911:

200min
UE/W after 6
CID
100LDmin
CW

But then, they were giving me monthly credits, and were not going to give me those back if I were to extend my plan. So asked what he could give me for 20...he said the normal 17.50 plan. I told him there's no CID though, and he threw it in there. By now, I woulda jumped on it, but I thought, let's see where I can go with this. So I asked for text, and he was like "I'm sorry, I can't add that...but I'll add in free incoming"...and that totally made my day

new plan 17.50+SAF+911:

200min
UE/W after 6
CID
Free incoming

The rep's name is Davis. My hero :-D

[nitroblu]

@lan-evolution:
that plan is great if it suits ur needs. i don't wanna shoot down ur happiness, so i won't say more than that ahahah

[WJ]

I just phoned them, they gave me this package which consisted of
250 minutes anytime
evenings + weekends starting @ 6
Caller ID
Rogers to Rogers
for 20 bucks a month, and I had 10 dollar corparate discount which was 10 dollars, so right now my plan is ~$18 taxes in

however, I'm considering upgrading the phone to possibly an N95 or a blackberry pearl. Can anyone suggest to me what stuff I should do, what phone i should maybe go for? Any advice is greatly appreciated, thanks :)

[st0rm_79]

After reading thru a lot of the posts here, I tried calling retention this week, around 4-5 calls later I finally got this:

$25 plan + $11 value pack
200 Weekday minutes
Unlimited evening and weekends @ 6pm
R2R
CID/VM
125 txt msg

SAF waived for 1 year
$10 credit for entire 3/yr term
So total comes to $26+0.50+tax=29.95


How did I do guys? I really want to get the unlimited incoming too, but none of the reps would offer the credit, any tips?

[mech9t5]

So if it's a merchant's mistake in YOUR favour, it's ok then... I guess we can keep extra change when cashiers make a mistake, or point out things that cashiers missed in scans... I hope that's not how you would teach your children.

I agree that honest companies deserve to be treated fairly. For me personally, my university charged me part time fees when I was a full time student (a difference of over $4000 in my favour). I pointed that out to the office and they fixed my fee...

but treating companies fairly has to work both ways. Rogers would not tell you if they overcharged you. their policy is 90 days only if YOU dispute the charges.

Not to mention the underhanded rip off that is known as SAF.. claiming to be govt mandated charge... that went on for years before CRTC told them to stop. Next, e911 charges are charged at whatever price they feel like even though CRTC says the big 3 cannot profit from e911. I can guarantee you the increase from $0.5 to $0.75 was arbitrary.

People should not feel like they have to be honest with companies like rogers (bell, telus too) if they make a mistake in your favour

[nitroblu]

@mech9t5:
yes, i totally agree. that's the point i was trying to make but forgot to actually say in my post above haahha

[nitroblu]

can anyone clarify what is considered the base plan amount in the "$45 Smartphone Plan with Data and MY5 Canada Wide Talk-Text/Picture/Video"? I'm just confused cuz it's a voice/data combo plan, and usually it's only the voice plan price that counts towards the "base amount".

So in other words, if I switched to the "$45 Smartphone Plan with Data and MY5 Canada Wide Talk-Text/Picture/Video", would it be possible to get up to $45 in monthly credits? And if not, how much monthly credits can be applied to that plan?

[chinsterr]

can anyone clarify what is considered the base plan amount in the "$45 Smartphone Plan with Data and MY5 Canada Wide Talk-Text/Picture/Video"? I'm just confused cuz it's a voice/data combo plan, and usually it's only the voice plan price that counts towards the "base amount".

So in other words, if I switched to the "$45 Smartphone Plan with Data and MY5 Canada Wide Talk-Text/Picture/Video", would it be possible to get up to $45 in monthly credits? And if not, how much monthly credits can be applied to that plan?

its people like you that abuse the system .

do you honestly need all of that?

[nitroblu]

its people like you that abuse the system .

do you honestly need all of that?
y would i ask if i didn't?
i'm not abusing it...it's not like i want it for free. I would switch to it if i can keep my credits, but I'm not sure how much credits can be applied to that plan, which is y i'm asking. if u don't like the question, don't post here???

[SiR_YOI]

been reading in around through these threads for a while now... How do you get credits?? i've asked this question before and no one was able to answer :( ... I asked one of the retention rep's and they said "they never heard of it before" ... also would it be possible to negotiate a voice/data plan now and then use the hardware upgrade "bonus" towards a phone that's coming out say later this month?

[tunny]

My rogers plan is 3y and only one and a half years have passed.
Can I do this way to get hot deal?
Because if I say cancel the contract and they really do it, I need pay a lot.
My plan is
100min day
1000 evening+weekend
free Rogers to Rogers or fido
CID ($6)
Total is 41.42 per month.
I always think it's too high.
And I am student now.
But I didn't get student promotion.
May somebody help me solve this problem?

[can't get 'nough dealz]

u dont really ask for credits, u basically ask for what u want to be included with ur plan

OR

u compare with other carriers and ask if they can match it at a lower price.

[shopper-X]

there is no such thing really as a data credit. you already maxxed the MSF, as it cannot exceed your base plan...

as for the bold, should be 199 / curve for free with data now in Q4 no?

Having the $10 base plan is great, but leaves you short on credits for the add-ons.

The other plan I was offered a few weeks ago was:
Plan ($20):
$20 My5 + 5
-250 minutes
-10 unlimited local text and calling numbers
-WN/WE @ 6pm

Add-ons ($60):
$15 Smart Phone VP
$10 Unlimited Incoming
$30 1GB Data
$ 5 1,000 Long Distance

Credits ($25):
$10 MSF (Value Package)
$ 5 MSF (Data Credit)
$10 Unlimited Incoming

Total:
$55.00 Plan + Add-ons - Credits
$ 7.83 SAF + e911 + sk911
$ 6.28 10% Tax
------------
$69.11 Total

Again, Bold @ $299/Curve @ $99 no admin fee

[nitroblu]

not really sure how much more you could posibly be askign for?

[P4rtyboy]

Again, Bold @ $299/Curve @ $99 no admin fee

odd. my brother has his bold quoted for 199 and curve for 0. 3 yr renewal

[mcg]

Depends on your HUP tier.

[P4rtyboy]

he just upped to a iphone in august.

[mcg]

Then, probably a promotion he is eligible for, like my father's case.. got a call 2 days ago saying we could get Bold for 199 on a 3year renewal.

Or, you can just talk 'em into giving it to you for $199 :lol:

[nitroblu]

yea i'm surprised they didn't offer him the promotional pricing since he has a data/voice plan over $45.

wat continues to surprise me is how some are able to get the promotional pricing without meeting the data plan conditions....one guy on hofo reported getting the new BB 8220 for the promotional $49, and his plan didn';t eve have a data plan attached.

[KLOair]

question whats a q4 plan?

[Markenstein]

yea i'm surprised they didn't offer him the promotional pricing since he has a data/voice plan over $45.

wat continues to surprise me is how some are able to get the promotional pricing without meeting the data plan conditions....one guy on hofo reported getting the new BB 8220 for the promotional $49, and his plan didn';t eve have a data plan attached.

which is true. turned down the bold for $99 cuz i like flip and not a power bb user (no data). $49 for 8220 with only a $18.50 voice plan which includes everything under the sun except r2r. Rogers is too good to me. so so happy.

[nitroblu]

which is true. turned down the bold for $99 cuz i like flip and not a power bb user (no data). $49 for 8220 with only a $18.50 voice plan which includes everything under the sun except r2r. Rogers is too good to me. so so happy.

ur the 2nd person that's told me they got the flip for $49 with no data. What'd u say to teh rep to get it for that price? The best I coudl get the retentions rep was to give it to me for $249 (which is the 3yr price with no data), cuz they were trying to sell it to me for a HUP price of $449.

[WJ]

would it be possible for me to get a BB? I spoke with a lady on saturday and got a good plan, she said to phone back later to the data people when i decided to upgrade. I was reading someone saying that they could get a bold for 99? I also read on HoFo that people can get a curve for free? Any knowledge on this?

[tnbeck]

Just wondering what your best iphone deal w/6gb data that you received through rogers.

[Kaitlyn]

Just wondering what your best iphone deal w/6gb data that you received through rogers.

6gb data
250 mins
unlimited @5pm
500 text
call display
whocalled
voicemail
rogers 2 rogers
unlimited incoming
1,000 LD

~$50 all in

[dmpP]

I've got this... I ported my # from Bell... so this was a new activation

250 min (by the min)
6pm early eve/wkend unlimited local calling
1000 CAD LD
iPhone value pack (visual vmail, call display, whocalled, 2500 sent txt msgs)
1-mo free iPhone value pack
3-mo unlimited local calling
1-mo unlimited data
SAF/911

first mo is $16.95 + tax! After that, it's $31.95 + tax.

Of course, this does NOT take into account my bundle discount (I now have all 4 services with Rogers, so knock off 15%).

then... there was some kind of mess-up, and I never got the 6GB data... but I apparently have a thing on my phone for a 6-mo trial of the unlimited data.

I had a rep add a note on to my account, and at the end of April I'll be calling in to add the 1GB of data for $30 minus a $5 credit (so $25) plus a note on the account saying that if I go over 1GB they'll credit me up to the 6GB as I should have had the 6GB plan to begin with. But then again, who knows what kind of data offerings they'll have then...

So... by not having to pay the $25/mo for 6 mo, that's $150 that I'm not spending...

[dmpP]

I've got this... I ported my # from Bell... so this was a new activation

250 min (by the min)
6pm early eve/wkend unlimited local calling
1000 CAD LD
iPhone value pack (visual vmail, call display, whocalled, 2500 sent txt msgs)
1-mo free iPhone value pack
3-mo unlimited local calling
1-mo unlimited data
SAF/911

first mo is $16.95 + tax! After that, it's $31.95 + tax.

Of course, this does NOT take into account my bundle discount (I now have all 4 services with Rogers, so knock off 15%).

then... there was some kind of mess-up, and I never got the 6GB data... but I apparently have a thing on my phone for a 6-mo trial of the unlimited data.

I had a rep add a note on to my account, and at the end of April I'll be calling in to add the 1GB of data for $30 minus a $5 credit (so $25) plus a note on the account saying that if I go over 1GB they'll credit me up to the 6GB as I should have had the 6GB plan to begin with. But then again, who knows what kind of data offerings they'll have then...

So... by not having to pay the $25/mo for 6 mo, that's $150 that I'm not spending...

[simms]

6gb data
250 mins
unlimited @5pm
500 text
call display
whocalled
voicemail
rogers 2 rogers
unlimited incoming
1,000 LD

~$50 all in

uh what? where do I sign?

[bubble.tea]

6gb data
250 mins
unlimited @5pm
500 text
call display
whocalled
voicemail
rogers 2 rogers
unlimited incoming
1,000 LD

~$50 all in

I don't believe it for ONE second.

This is how it would bill if you're lucky.

=$78.53
That's assuming you got the 500txt, rogers, incoming, vm free

Say you got $15 off the 6Gb then your total would be $61.52

Unless you're are receiving some ambassador's discount, bundle (which won't caculate more than a couple bucks at most because you're getting discounts which will reduce the applicable eligible amount 'to be discounted'), or some other crazy $10 credit (which is begging to be audited between you me, and the MMMMMMMMMMMMMMMILLLYUN! Viewers on here)..the math is just Wayy Outta Wack.

Otherwise....meh, if you really got this., LOL...I'd say it's appropriate!!
Decrease Ryan & Derek's costs to keep you adminning RFD :). I'm sure RFD is paying for your wireless Bill...and if not. ORLY?

of course a screen pic of your bill would make me eat my shorts. http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif

[sacabeans]

So I am currently a Bell wireless customer, and called Rogers CS to see if it was worth my while to move to Rogers. The CSR offered me a good deal for my needs:

150 daytime minutes = $30 (My 5)
Unlimited nights and weekends (after 6) = Free
$20 Value Bundle = $5 (offered 15$ off bundle)
20% off whole thing + $75 credit to a new phone.

I asked her to write the deal on my Rogers cable account, and after first clarifying with her trainer, she said she could and she did. She even indicated the after tax price of around $47. I was not convinced I was going to Rogers, wanted to check Fido first, so I did not setup a temp account thinking the note she put on would be sufficient.

Well of course when I walked into a store two days later nobody can find the note. Am I out of line for asking the supervisor to see who accessed my account on that day(I assume for privacy they log each employee's access into an account) and pull my phone call to prove the offer was given?

[EGee6]

I don't believe it for ONE second.

This is how it would bill if you're lucky.

=$78.53
That's assuming you got the 500txt, rogers, incoming, vm free

Say you got $15 off the 6Gb then your total would be $61.52

Unless you're are receiving some ambassador's discount, bundle (which won't caculate more than a couple bucks at most because you're getting discounts which will reduce the applicable eligible amount 'to be discounted'), or some other crazy $10 credit (which is begging to be audited between you me, and the MMMMMMMMMMMMMMMILLLYUN! Viewers on here)..the math is just Wayy Outta Wack.

Otherwise....meh, if you really got this., LOL...I'd say it's appropriate!!
Decrease Ryan & Derek's costs to keep you adminning RFD :). I'm sure RFD is paying for your wireless Bill...and if not. ORLY?

of course a screen pic of your bill would make me eat my shorts. http://img.photobucket.com/albums/v283/petawawa/smilies/mod.gif

She's an RFD admin.

What reason would she have for lying?

[Kaitlyn]

I don't believe it for ONE second.

I assure you it's real, was gone over with reps, and have received the same bill of that amount (as expected) for months. :)

[juched]

I was told that $199 after $50 MIR was the best I could get from Rogers directly.

Hmm...

[bubble.tea]

@ EGee6 -->> why do people automatically assume the only possibility is the person is lying? :rolleyes:

Has it not occurred to you that it is possible the agent 'said' they would credit this or that but didn't, and said Cx had to call back to try to get it reinstated as per? It's not lying, it's about "I was told's", and "I should be gettings", versus., HERE IS MY BILL, I KNOW I'm getting this-lolz.

I thank you for not putting words in my mouth. I never said lying.

Everybody who wants to throw up a King-of-the-hill plan needs to accept that people will ask to see proof. It's not an insult. It comes with the RFD territory.

No different from people posting their receipts for various ad nauseum HOT DEAL threads?? I got 4yr PSP included for cost (show us)., I got FIVE DS Lites for $15 ea (show us!) LOL...etc etc.

I am asking Kaitlyn to show us a screen pic, no harm in that.

Moreover, IYAM., RFD staff should be getting FREE Plans LOL :).

[bubble.tea]

I was told that $199 after $50 MIR was the best I could get from Rogers directly.

Hmm...

Within *insert your choice of duration* days that will not be true any more :twisted:.

[EngineNo9]

im on a corporate plan now

200 anytime minutes
1000 rogers 2 rogers
eve + weekend free, after 8pm

$20 dollar plan, comes out to around $38-40 a month, since i also got caller ID


any1 got a better deal thru the corporate plan? I gotta know what to aim for

[juched]

Within *insert your choice of duration* days that will not be true any more :twisted:.

True.

I was fishing for the $99 deal others got offered. I guess YYMV.

[surgimus]

Just wondering what your best iphone deal w/6gb data that you received through rogers.

I can't wait till Rogers removes their SAF. That would make this plan phenomenal! I just got my bill, replacing 6pm calling with 5pm calling for a savings of another 5 dollars. I included it at the end.

@tnbeck:
6gb data
400 mins
unlimited @5pm
2500 text
call display
who called
visual voicemail
rogers 2 rogers
my5
1,000 LD

unlimited calls till Jan 09

$47.11 all in

@bubble.tea, who needs the proof, hehe:

http://img122.imageshack.us/img122/4012/rogersbillqq0.th.jpg (http://img122.imageshack.us/my.php?image=rogersbillqq0.jpg)http://img122.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

[Markenstein]

I can't wait till Rogers removes their SAF. That would make this plan phenomenal! I just got my bill, replacing 6pm calling with 5pm calling for a savings of another 5 dollars. I included it at the end.

@tnbeck:
6gb data
400 mins
unlimited @5pm
2500 text
call display
who called
visual voicemail
rogers 2 rogers
my5
1,000 LD

unlimited calls till Jan 09

$47.11 all in

@bubble.tea, who needs the proof, hehe:

http://img122.imageshack.us/img122/4012/rogersbillqq0.th.jpg (http://img122.imageshack.us/my.php?image=rogersbillqq0.jpg)http://img122.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

I was feeling pretty jealous when I saw this deal but I don't feel so bad knowing you're from Manitoba/Saskatchewan. Manitoba and Sask always get the best deals in the country, to compensate for the boredom.

[shopper-X]

I can't wait till Rogers removes their SAF. That would make this plan phenomenal! I just got my bill, replacing 6pm calling with 5pm calling for a savings of another 5 dollars. I included it at the end.

@tnbeck:
6gb data
400 mins
unlimited @5pm
2500 text
call display
who called
visual voicemail
rogers 2 rogers
my5
1,000 LD

unlimited calls till Jan 09

$47.11 all in

@bubble.tea, who needs the proof, hehe:

http://img122.imageshack.us/img122/4012/rogersbillqq0.th.jpg (http://img122.imageshack.us/my.php?image=rogersbillqq0.jpg)http://img122.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

I'm in Regina too, and that is the plan and price I want! :cry:

[KLOair]

im on a corporate plan now

200 anytime minutes
1000 rogers 2 rogers
eve + weekend free, after 8pm

$20 dollar plan, comes out to around $38-40 a month, since i also got caller ID


any1 got a better deal thru the corporate plan? I gotta know what to aim for


I'm Also on a Coporate Plan as well.

$18 - 200 Wkday/Unltd Wkend
$5 - Unltd Evenings (6PM)
$25 - 500 MB Data Plan
$15 For The Following :
* Detailed Billing
* Cdn Corporate Long Distance
* Canada to US Long Distance
* Network Features *
* Exact Pricing
* 2500 Sent/Unl. Received Txt
* 1000 Picture or Video Msgs.
$6.95 + $0.50 - SAF

= $70.45

Discounts
Monthly Credit - $10

$18+$5+$25+$15+$6.95+$0.50 = $70.45 - $10

TOTAL = $ 60.45

is there anyway i can get anymore monthly credits like is there a SAF credit?

[lusion]

your not gonna get any deals on corporate plans

[KLOair]

So, do you guys think my plan is a good bang for its buck or i could be getting more than what im paying for in the moment

[mlerner]

So, do you guys think my plan is a good bang for its buck or i could be getting more than what im paying for in the moment

You'd be very lucky to get any discounts outside of the included discounts for the specific corp plan especially if it's a company plan.

[bubble.tea]

....@bubble.tea, who needs the proof, hehe:...
Thank you for posting up your pic. I would like to think that when someone wants to make such a claim of what they have, that it is without question accompanied with validation. It's out of courtesy for people around them.

HOWEVER, You are not in Ontario. LOL.

End of discussion. My comments were for an acct based in Ontario. You guys get an extra 10-15 credit EASILY, which makes your math a lot more logical, and palatable...but nice try.;)



Kaitlyn, what's the big deal? Just post it up already so we can move on...

BTW, I do believe there's no 500 txt option. It was an sms&mms option but no longer offered. Now it is 125-bundled with the Value Pack..no 500SMS standalone. Do you have MMS also, but forgot (didn't know) it was there? Your math just doesn't add up.

[mcg]

Probably has a $10 credit thrown in there somewhere, otherwise the plan just won't add up..

[bubble.tea]

...BTW, I do believe there's no 500 txt option. ...

Oh, I remember now....there USED to be (long time ago) a 500sms package...but that was $10/month LOLz.

can i has more creditz?

[sahilz]

If I remember correctly, Katilyn did post part of the bill a month or two back.

[thundastormz]

I'm thinking of calling retentions because as a student, I'm thinking that paying roughly $48-50 a month for a cell phone plan is getting a bit ridiculous. I'm just over a year on a three year plan.

At the moment, I have the MY5 Local plan
MY5 + 5 Add'l Numbers Bonus
50 Minute Bonus
50/1000 Eve/Weekend Plan
500 Overtime Minutes (I think I have like 300 min left?)
Call Forward/Trans.Pay Per Use
Partial Detail Billing (this is stupid, Fido had always sent me FULL detailed billing without charging me)
= $25

Call Display w/Name Display
= $7

Total = $25 + $7 + SAF ($6.95) + Taxes = too much to be paying.

I always seem to send more text messages to people outside my ten so it always runs over by a couple of dollars. I'm really sick of being stuck to this three year plan... I see other plans like koodo or the new fido plans and I dread having to stick to my rogers plan for the next two years. What I would like is

Call Display
At least 100 txt messages (definitely should be enough)
Free evening/weekends, preferably at 6pm.. the earlier the better
Daytime minutes, doesn't matter because I use my phone mainly at night
Not to have to pay the SAF or have my plan come to $25/month before taxes

Is this a plausible plan to be asking for? Would they force me to renew for another 3 years? Thanks for your help!

[bubble.tea]

^She said she's had 'this configuration for several months now'?

[bubble.tea]

HAHA...the hypocrit LOLz.


When Kaitlyn (which btw is a man lol-yeah figured that out quickly hehe), was a disbeliever, asking for proof before...the tables have reversed, and She...err..'he'...is not coughing it up now muhahaha!!!


Don't believe it for a second
In response to someone who posted an 'awesome plan' which Kaitlyn disbelieved.


that wold have to be, at best:

250 daytime minutes (starting when? - $20
billing by the second - maybe included? or is this a fee?
caller ID - prob credited
voicemail - prob credited
1000 LD minutes - $10
500 sms/ 50 mms - $5
Unlimited rogers to rogers - prob credited
Unlimited Incoming - prob credited
6GB data - $30

$20 + 10 + 5 + 30 = $65

Maximum credit of $20 ($20 base plan)
$65 - $20 = $45

well that's $45 before an extra fees or taxes. Am I missing something? Explain yourself! :)
And again, requesting an explanation LOLz.


ahhh...Karma...it's so timely. C'mooooooooon., post it up and shut us up already!!:D


...still waiting...

[nitroblu]

@ bubble.tea:
hahahahahha man this past couple pages are gold ROFL:lol:
yea i tihnk ther was some proof provided a while ago, but I don't remember which page exactly.

@surgimus:
haha yea it's not fair to compare sask/man plans with ont plans lol. maybe i'll move out to sask for a month, get a new plan, and then return home to ont LOL :cheesygri

@EngineNo9 & KLOair:
as mentioned before, u WON'T get any discounts on a corp plan (99% chance you don't, if u do please show me proof :) ), reps will keep telling you "ur plan is already very good" or "ur plan can only be what ur company negotiated with rogers". if you want plans comparable to those posted here, u need to get off a corp plan and switch to retentions (take it from me, someone who has done it). it takes A LOT of luck. because 95% of reps will tell u, "no can do" b/c again, "ur plan is already very good".

When u finally do get lucky, it takes some time of calling to make progress (it took me like 5 weeks of calling 2 times/week), because most likely the initial plans they'll offer u will be very basic retention plans with few credits. Make sure when u do switch ur plan, u confirm they keep ur corp code on (some might take it off), cuz it'll give u bonus min, and sometimes, corp has some promotions retentions might not run (though 99% of the time, retentions always gives better deals)

i know this post is getting long, but forgive me, just trying to show u the time it may take to progress.
I was on a corp plan:
18+saf+tax:
200 min, network features, enhanced VM, CID, billing per sec, corp pricing on LD

started calling at end of aug. by mid-sept (after much rejection by retentions), i finally got lucky, and was offered a retentions plan of:
30+saf+tax:
250 min, e/w@6, free CID, free basic VM, 2500 txts (with $10 credit)

beginning of oct:
20+saf+tax:
275 min (bonus 25 with corp code), e/w@8, free R2R, $20 VP (w/ $20 credit) (which has 2500 txt, 1000 pic/vid, CID with ND, enhanced VM, ultd browsing)
I accepted this plan.

called in again recently, starting dec 1:
15+saf+tax:
275 min (bonus 25 with corp code), e/w@8, free R2R, $15 smartphone VP (keepign $20 credit) (which has 2500 txt, 1000 pic/vid, CID with ND, enhanced VM)

depending on my usage of txts by the end of this month (but before my billing cycle ends), cuz frankly, pic/vid msgs are pretty useless so far, I might switch down to $11 VP to save an extra ~$4-5/month

[simms]

depending on my usage of txts by the end of this month (but before my billing cycle ends), cuz frankly, pic/vid msgs are pretty useless so far, I might switch down to $11 VP to save an extra ~$4-5/month

careful. they audit. i downgraded to no package at all because my $15 credit wasn't attached to anything. Worked for about 2 years but i lost it about 2 months ago. called back and they put it back on, but now it's tied to the package...

try it at your own risk!

also, apparantly my TORONTO friend managed to get $15 6GB data and SAF wavied. Total for a decent plan + 6GB data is $35+tax. I could not believe this until they got the bill. They are a student and non-employee of Rogers. I am in the works of getting a screenie... and will post when I get more.

But seriously, who could believe them on the first go? $15 data and free SAF? Wild.

[nitroblu]

But seriously, who could believe them on the first go? $15 data and free SAF? Wild.
yea, u make a good point. I'm also worried they might audit, i was already warned by one rep I might get audited when I signed up for the plan offered at the beginning of oct. after I called in again (but i don't see how that's a problem, since the $20 credit was "atached" to the $20 VP, and it doesn't exceed my monthly plan).

I probably won't downgrade to the $11 VP, cuz I have a feeling they probably will audit it when they see i'm only paying 11+saf+tax for the possible plan hahaha

btw, ur friend should be worried. no saf plans are usually audited quickly...unless he had a valid reason for saf credit?


anyone know the chances of trying to get the retired $5 messaging plan (500 txt/50 pic/vid)? I'd like more than 125, but 2500 just feels like a waste since no one will come close to using that. The reason is i might just switch my whole voice plan to a more expensive voice/data combo (if i can keep my credits). but then the VP would be too expensive for me to keep, and they easily just throw around enhanced VM and CID for free.

[mcg]

Well, I think it's safe to say that my account was audited and it passed.

An ******* of a representative looked at my account and kept on saying, "look at all these credits, why are we paying you to have your cell phone? You aren't worthy of our business, blah blah." Then she went on to say that she would forward my account details to the revenue department to look over it.

Well, it's been a month now or so and nothing has happened. Good thing after that I called Rogers again twice, and pleaded my case to the reps. They filed something called a "coachback" on the ass rep. They were really nice too, so I think I got lucky there fortunately. Hope my account stays this way.

BTW nitroblu, I think you should just keep calling in to finalize your plan to whatever you want, I've seen you active in this thread for the past month... just get it done.. lol

[zweinstein]

no saf plans are usually audited quickly...unless he had a valid reason for saf credit?


What is considered a valid reason for an SAF credit?

[dmpP]

What is considered a valid reason for an SAF credit?

that it's an illegal fee used for pure revenue? lol... try that one out...

no...seriously... tell them that Fido isn't charging SAF, and they offered you a good deal to move over to them.

Me... I'm not going to bother trying to get SAF waived just yet. I'm a new customer only about 6-wks into the contract.... and my plan is pretty slick - at least I think so...

[Kaitlyn]

Kaitlyn, what's the big deal? Just post it up already so we can move on...

Heh I haven't been AVOIDING it, just been busy! Here it is:
http://img220.imageshack.us/img220/5309/billpi5.th.png (http://img220.imageshack.us/my.php?image=billpi5.png)http://img220.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

[soblecram]

Heh I haven't been AVOIDING it, just been busy! Here it is:
http://img220.imageshack.us/img220/5309/billpi5.th.png (http://img220.imageshack.us/my.php?image=billpi5.png)http://img220.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

Sweet... Now the question is how do the rest of us get the same deal :lol::lol:

[simms]

Heh I haven't been AVOIDING it, just been busy! Here it is:
http://img220.imageshack.us/img220/5309/billpi5.th.png (http://img220.imageshack.us/my.php?image=billpi5.png)http://img220.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

Thank you! Great plan!
If you wanted, I think you could cut out all those fillers (VM, Who Called, Name Display), and the credits would stick.. you could theorietically be paying $20ish for your base plan + 6GB data...

[Mad.Whack]

Wow, I never thought anyone would actually pay for the who called feature!

[st0rm_79]

First off, seriously, that's a crazy good plan for Kaitlyn...

What's a good excuse for a $5/$10 monthly credit? I'm trying to knock a little off for the $25 500mb blackberry data option. Anyone had luck doing that?

[Kaitlyn]

First off, seriously, that's a crazy good plan for Kaitlyn...

What's a good excuse for a $5/$10 monthly credit? I'm trying to knock a little off for the $25 500mb blackberry data option. Anyone had luck doing that?

Thanks, worked hard for it :P

I had tons of issues with my plan and (unfortunately?) didn't have to "make up" any reasons for getting credits. Spoke to so many reps for so many hours, and eventually they corrected the many problems.

[nitroblu]

BTW nitroblu, I think you should just keep calling in to finalize your plan to whatever you want, I've seen you active in this thread for the past month... just get it done.. lol

hahah yea. well i was happy with wat i got on oct. but then i just did a hup to a BB, so i'm trying to add on a data plan to make the phoen worth it hahaha

[Sylverthorn]

Sweet... Now the question is how do the rest of us get the same deal :lol::lol:

That's what I want to know !
Kaitlyn's plan makes mine look like garbage.

250 weekday minutes
Unlimited Evenings and Weekends
6PM early evening
500 text msgs 50 MMS
Call Display
Voicemail

Im paying just under $40

I called back In Mid-September, and in the follow-up call I received a week after purchasing my Iphone, i was told my unlimited incoming calls would be removed in November, should I call back and say I want unlimited incoming added on?

I dont have a data plan right now (almost always surrounded by Wi-Fi) and I'm waiting for closer to christmas to see if they can come up with something around 10-15 bucks for 1gb. If I were to call back, should I ask retention if they have any special data plans too?

[nitroblu]

I dont have a data plan right now (almost always surrounded by Wi-Fi) and I'm waiting for closer to christmas to see if they can come up with something around 10-15 bucks for 1gb. If I were to call back, should I ask retention if they have any special data plans too?

...u can keep dreaming all u want, u'll never see that pricing by the end of this year, AT LEAST not until after Q2 2009 (but i'm being very generous here, i doubt u'll see that pricing until 2010)...and i'm talkign about actual pricing, no getting the $30 1gb with $15-20 credits.

u should all realize that plans like Kaitlyn's plan are hard to come by, and 99% of ppl will enver get it, no matter how hard u try. If rogers were to give all its customers those kidns of plans, they'd eitehr lose a lot of money and be forced to jack the price even higher, or we'd be in a monopoly market where they have more control of the pricing (assuming no government intervention) and the customer service would be jsut downright terrible (even worse than it is now, and it's really not THAT bad right now)

[NuggyBuggy]

I am on a corporate plan ($18 ; 200 Wkday/Unltd Wkend, voice mail, caller ID) and am paying $6.95 for SAF, and $5 for early evenings.

On the weekend I upgraded to a Blackberry Bold at a Rogers store. I paid $199 for the phone but had to re-up for another 3-years on the voice contract and 3-years on the $30 data plan.

I started looking around and seeing people getting much better deals and I am getting PO'ed. To me it is a shoddy way of treating customers when the rate you pay depends on how much energy you have to call retentions. Plus the long waits I've already experience while working out bogus over-data charges on my first day with the phone have me soured on the whole Rogers experience.

Do you guys think I have any chance of getting a better deal by calling retentions and telling them how I feel, and suggesting I will cancel my contract if I don't get treated better ? I understand I can return the phone (and thus end the renewed contract) if I haven't used it for more than 30-min of voice, which I am pretty sure I have not (and if I did, it was because I was on hold with Rogers customer service).

If I could just get a $10 credit on *something* - say, the data - I'd probably be happy. Do you guys think I have a chance ?

[nitroblu]

I started looking around and seeing people getting much better deals and I am getting PO'ed.
...
If I could just get a $10 credit on *something* - say, the data - I'd probably be happy. Do you guys think I have a chance ?
did u look around on just the past page?
http://www.redflagdeals.com/forums/showpost.php?p=7700651&postcount=18445

[shopper-X]

I can't wait till Rogers removes their SAF. That would make this plan phenomenal! I just got my bill, replacing 6pm calling with 5pm calling for a savings of another 5 dollars. I included it at the end.

@tnbeck:
6gb data
400 mins
unlimited @5pm
2500 text
call display
who called
visual voicemail
rogers 2 rogers
my5
1,000 LD

unlimited calls till Jan 09

$47.11 all in

@bubble.tea, who needs the proof, hehe:

http://img122.imageshack.us/img122/4012/rogersbillqq0.th.jpg (http://img122.imageshack.us/my.php?image=rogersbillqq0.jpg)http://img122.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

Looking over your bill again, How did you get $25 in credits on a $20 plan?
I'm looking for an extra $5 credit for data but they keep refusing me.

[NuggyBuggy]

did u look around on just the past page?
http://www.redflagdeals.com/forums/showpost.php?p=7700651&postcount=18445
Trust me, the longer I look around on these pages, the more I am getting PO'ed !! I just wasn't sure if they would give me a deal considering I just re-upped my contract on the weekend, although I did still have the option of returning the phone.

I just called CS and they gave me a $10 credit on my data. He offered me some other phone plans but told me my corporate plan was very good and that since I hadn't been incurring much overage charges, I ought to stick with that. My deal still isn't as good as some of the deals I'm seeing floating around, but I don't have the energy to call back, and I did save myself $360 over the next 3 years.

[doobievibes]

Heh I haven't been AVOIDING it, just been busy! Here it is:
http://img220.imageshack.us/img220/5309/billpi5.th.png (http://img220.imageshack.us/my.php?image=billpi5.png)http://img220.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)
I always thought the "Monthly Plan Credits" cannot be more than the base plan amount. Looks like that theory is out the window. In this case, your base plan is $20, yet there is a total of $32 in "Monthly Plan Credits". I see there is a difference. You have a $7 credit, and then two other credits ($15 and $10) with a "3 yr" attached to it. The latter of the credits seem to be categorized under "Other charges and credits" on your bill. This leads me to believe there is another "type" of credit Rogers CSRs can apply, where it will show up regardless of the base plan amount. Would you agree with this?

I'm also curious as how these credits look like on your "My Wireless Services" page. Another question I have for you is whether your base plan is "pre $400 ECF" (did you keep your base plan and just change features and credits or did you change base plans along the way).

Thanks for any info, as I'm always trying to get a better understanding of how the "Credits and Discount" system of Rogers work, in order to best take advantage of it.

[surgimus]

Looking over your bill again, How did you get $25 in credits on a $20 plan?
I'm looking for an extra $5 credit for data but they keep refusing me.

In my situation the CSR actually offered a data credit. She asked how much I'd like to pay for the 6gb. I said $15 would be nice. She gave it to me as a MSF credit.

In terms of getting that extra $5 off, you could always try the 6pm 5pm thing. On the my5 20 plan I was offered, it came with 6pm calling, so I was charged $7 with a $7 MSF credit. I later called in to switch out the 6pm for 5pm. 5pm costs $5 less than 6pm, and they kept the credit, so that might have saved me that extra $5 bucks.

[simms]

guys, just wondering - what magical number are you calling to get credits given away so easy? are we still talking the direct retentions line?

[shopper-X]

In my situation the CSR actually offered a data credit. She asked how much I'd like to pay for the 6gb. I said $15 would be nice. She gave it to me as a MSF credit.

In terms of getting that extra $5 off, you could always try the 6pm 5pm thing. On the my5 20 plan I was offered, it came with 6pm calling, so I was charged $7 with a $7 MSF credit. I later called in to switch out the 6pm for 5pm. 5pm costs $5 less than 6pm, and they kept the credit, so that might have saved me that extra $5 bucks.

You got a point there as my $10 plan is really $17 - $7 early evening credit.
The only problem is that I have asked about that in the past and was told that since it is part of a plan that does not exist, it can not be done.
I need to move to a plan like my 2nd line that has room for credits.



Mega Promotional Plan - $10.00

6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend

Additional Services
Call Forward/Trans.Pay Per Use
1000 Picture or Video Msgs.
2500 Sent/Unl. Received Txt
WAP Browsing

Additional Charges**
911 Emergency Svc Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?
Saskatchewan Gov't 911 Fee - $0.38 - Monthly
6PM Early Eve. Calling Option - $7.00 - Monthly

Discount(s)
Monthly Plan Credit ($10 no expiry)
Early Evening Option Cr
$8 credit Video/Radio
33.3% Value Pack Add-on Disc.

[nitroblu]

In my situation the CSR actually offered a data credit. She asked how much I'd like to pay for the 6gb. I said $15 would be nice. She gave it to me as a MSF credit.

In terms of getting that extra $5 off, you could always try the 6pm 5pm thing. On the my5 20 plan I was offered, it came with 6pm calling, so I was charged $7 with a $7 MSF credit. I later called in to switch out the 6pm for 5pm. 5pm costs $5 less than 6pm, and they kept the credit, so that might have saved me that extra $5 bucks.
lol, u can't use the same strategies to get a similar plan in ontario hahaha

[P4rtyboy]

quick question,

the Q4 bonus... ""your choice" New plans will give the customer [you] ONE choice to add-on!!!
Options like: Unlimited incoming; MY5 canada-wide; Unlimited network calling; 5pm Early Evenings*"

does it work by just simply renewing your current plan for 3 years, or do you have to sign up with one of their new plans?

[nitroblu]

quick question,

the Q4 bonus... ""your choice" New plans will give the customer [you] ONE choice to add-on!!!
Options like: Unlimited incoming; MY5 canada-wide; Unlimited network calling; 5pm Early Evenings*"

does it work by just simply renewing your current plan for 3 years, or do you have to sign up with one of their new plans?

i believe u need to "swithc" ur base plan to one of the plans that has the "add-on" offer.

[fantom]

Now, here is a Million Dollar question...

When is Rogers going to start matching (if at all) the new plans by FIDO - mainly, the NO SERVICE FEE option?

I was as surprised as anyone when I noticed it on the new/revamped Fido site the other day... think Rogers will budge?

[mcg]

Wow thanks for pointing out the new plans, never knew.

I think that $15 plan can get my mom off PAYG... and start building tenure with Fido!

[shopper-X]

Now, here is a Million Dollar question...

When is Rogers going to start matching (if at all) the new plans by FIDO - mainly, the NO SERVICE FEE option?

I was as surprised as anyone when I noticed it on the new/revamped Fido site the other day... think Rogers will budge?

Fido is now the discounted carrier for Rogers and will compete with the likes of Solo (Bell) and Koodo (Telus). So, Rogers will not be competing with Fido and matching their prices/plans.
The no SAF from these brands is really just a advertising gimmick as the SAF is hidden in the plans.

[bubble.tea]

....5pm costs $5 less than 6pm, and they kept the credit, so that might have saved me that extra $5 bucks.
You're mistaken. 5pm costs $2 more than 6pm, that is why your bill reads $2.


Heh I haven't been AVOIDING it, just been busy! Here it is:
http://img220.imageshack.us/img220/5309/billpi5.th.png (http://img220.imageshack.us/my.php?image=billpi5.png)http://img220.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

http://img.photobucket.com/albums/v385/shmigegle/oh_snap.jpg

[nitroblu]

@shopper-X:
hahaha beat me to the punch

@bubble.tea:
LOL:lol:

[rommelrommel]

Need some help:

Called to try and get a BB Flip for cheap.

Got offered one for free if I resigned 3 yrs, and 3 yrs of $15 for an email plan. Asked for a credit against the email plan, and got offered 3 months free.

Really, the data/email plans are of little interest to me... especially at $15 for email... I'm gonna maybe send 2 emails a month from my phone, I currently send zero. Data is about of the same value to me.

What should I ask for specifically? Preferrably I would resign for 3 years and get the phone free/cheap. Alternately, I could live with free phone, and $5-8 a month for a basic email or data plan.

[dmpP]

Need some help:

Called to try and get a BB Flip for cheap.

Got offered one for free if I resigned 3 yrs, and 3 yrs of $15 for an email plan. Asked for a credit against the email plan, and got offered 3 months free.

Really, the data/email plans are of little interest to me... especially at $15 for email... I'm gonna maybe send 2 emails a month from my phone, I currently send zero. Data is about of the same value to me.

What should I ask for specifically? Preferrably I would resign for 3 years and get the phone free/cheap. Alternately, I could live with free phone, and $5-8 a month for a basic email or data plan.

You might want to ask yourself this first...

"Why do I want a blackberry phone if I'm not going to use data or email?" :confused:

lol

You should be able to get the phone without having to have data. Just tell them that you aren't going to use it for data.

[P4rtyboy]

for VM, is there a special credit for it, or is it a MSF that is used for VM?

[mlerner]

Fido is now the discounted carrier for Rogers and will compete with the likes of Solo (Bell) and Koodo (Telus). So, Rogers will not be competing with Fido and matching their prices/plans.
The no SAF from these brands is really just a advertising gimmick as the SAF is hidden in the plans.

Rogers is actually planning on removing the SAF according to the CBC article. All of the three major carriers will have to do something to decrease prices especially with the new mobile providers coming in the new few years.

[nitroblu]

Rogers is actually planning on removing the SAF according to the CBC article. All of the three major carriers will have to do something to decrease prices especially with the new mobile providers coming in the new few years.

it won't be coming for a while. don't keep your expectations up.

[benli]

I am tricked by Rogers. In may I got the quoted deal and 3 CSR confirmed the credit-back wouldn't expire. However, in July another CSR set expireation in August. From August, Rogers chargs me $62+ every month!!! I contacted Rogers several times later and asked to restore the credit-back but my request is refusted again and again. They said I was not elegible to receive the credit-back and probably the original CSR made a mistake. But 3 other CSR confirmed the credit-back in May and June. That's the prerequiste that I accapted the offer and transferred to Rogers Wireless. Now Rogers failed to keep the promise and I can not accept a so expensice plan. I ask them to cancel my plan but they need to charge me $400 cancellation penalty.:mad: I am shocked that Rogers deals customer this way!

I am extremely frustrated. Can anyone kindly help me see how to handle this trouble?:?: I appreciate any suggestions.


I called again and another CSR started with very high price. She couldn't find the plan I had previously got. Later she gave $15 credit back on monthly plan and $10 credit back on value package. Here are the details.

$37 plan: (unlimited incoming call; weekday outgoing calls: 100 minutes; unlimited evenings (6pm-7am) and weekends)
-$15 credit back for the plan
$0.50 for 911
$6.95 system access fee
$11 value package (caller ID, voice mail, 125 text messages)
-$10 credit back for the value package
============
So total $30.45 + tax = $34.41/month

no activation fee, and free Sony Ericsson w580i (after $50 mail-in-rebate and $29.99 credit back on the original price $79.99).

I didn't ask if the first 3 months unlimited but it doesn't matter much.

This deal seems good for me and I took it.

[nitroblu]

....there's a $37 plan????

[StylishP]

benli i feel the same way..they been screwing with me too and i was gonna pay the $300 cancellation fee cuz i wasn't happy with how they handled customers. The funny thing is, i didn't realize i could have just returned the Bold cuz it had less than 30 minutes on it, and that would have cancelled the entire hup and contract. Anyway, i called the customer relations number and they fixed everything now i'm happy. Try this number if u haven't tried it yet 1-888-764-3771 it worked out better for me than when i just call 611

[rommelrommel]

You might want to ask yourself this first...

"Why do I want a blackberry phone if I'm not going to use data or email?" :confused:

lol

You should be able to get the phone without having to have data. Just tell them that you aren't going to use it for data.

I want the phone because I have a lot of reception issues where I live, and Rogers has tried to give me a Blackberry several times as they keep saying that it has the best reception. Now that there's finally one that I like, they don't want to give it to me cheap anymore lol.

[Magoomba]

I am tricked by Rogers. In may I got the quoted deal and 3 CSR confirmed the credit-back wouldn't expire. However, in July another CSR set expireation in August. From August, Rogers chargs me $62+ every month!!! I contacted Rogers several times later and asked to restore the credit-back but my request is refusted again and again. They said I was not elegible to receive the credit-back and probably the original CSR made a mistake. But 3 other CSR confirmed the credit-back in May and June. That's the prerequiste that I accapted the offer and transferred to Rogers Wireless. Now Rogers failed to keep the promise and I can not accept a so expensice plan. I ask them to cancel my plan but they need to charge me $400 cancellation penalty.:mad: I am shocked that Rogers deals customer this way!

I am extremely frustrated. Can anyone kindly help me see how to handle this trouble?:?: I appreciate any suggestions.

Hey benli,

What if you tell them that you'll take it up with your credit card company?
Tell them you instruct CC company to stop payment insisting that Rogers is failing to deliver on promises and you refuse to pay.

[nitroblu]

Hey benli,

What if you tell them that you'll take it up with your credit card company?
Tell them you instruct CC company to stop payment insisting that Rogers is failing to deliver on promises and you refuse to pay.

That'd be a breach of contract...I doubt any credit card company, assuming benli is using his credit card to pay the phone bill, would be willing to intervene. Simply keep trying til you get a nice rep.

[dmak]

you can initiate a charge back with rogers through your credit card, but you will not likely get a new contract with them ever again.

[kayvanblue]

Rate this! i just finished my 3 years term (been with rogers over 6 years now)
And this is what i signed up for through retention ( another 3 years)
SO i kept my
250/unlimited eve (6 PM-8AM)Wkds plan with call display for $ 25 and added:

5 pm early Eve- Free ( 3 years credited)
Rogers To Roger
Unlimited incoming (3 years $-10 credited)
$15 Smartphone Value Pack ( 3 years $-7 credited)
( * Enhanced Voicemail
* Call Display with Name Display2
* 2,500 Sent Text Messages
* 1,000 Sent Picture & Video Messages
* Mobile Backup3
* WhoCalled™

+ SAF and 911

All in 41.45 + 199 for 8 GB Iphone

[zweinstein]

Rate this! i just finished my 3 years term (been with rogers over 6 years now)
And this is what i signed up for through retention ( another 3 years)
SO i kept my
250/unlimited eve (6 PM-8AM)Wkds plan with call display for $ 25 and added:

5 pm early Eve- Free ( 3 years credited)
Rogers To Roger
Unlimited incoming (3 years $-10 credited)
$15 Smartphone Value Pack ( 3 years $-7 credited)
( * Enhanced Voicemail
* Call Display with Name Display2
* 2,500 Sent Text Messages
* 1,000 Sent Picture & Video Messages
* Mobile Backup3
* WhoCalled™

+ SAF and 911

All in 41.45 + 199 for 8 GB Iphone

Don't mean to burst your bubble but people have been paying 5 to 7 dollars more than you and getting the sam voice plan + the 6GB data plan.

[mcg]

^ Like one or two others? Come on man, it's a great plan.

Although this thread has degenerated quickly... I feel it's more of people showing off plans rather than being helpful.

Ohh by the way, I suggest for those who are getting screwed over by Rogers to call in again and ask the reps to review the documentation entered into the account.. each call you make is recorded down, and from what I was told, the reason as to why you were calling and what was discussed is noted.

Keep on pestering those fools until you get what you want. It's a matter of persistence, from my experience.

[Pavel]

although this thread has degenerated quickly... I feel it's more of people showing off plans rather than being helpful.
+1

[kayvanblue]

Don't mean to burst your bubble but people have been paying 5 to 7 dollars more than you and getting the sam voice plan + the 6GB data plan.
OH
So in this case is there any room to renegotiate again!?:confused::confused:
(That plan will take into effect in Dec 9)
EDIT:
Oh i found this from 50 posts ago! i guess u were referring to this one! but notice this guy does not have the free incoming!
"6gb data
400 mins
unlimited @5pm
2500 text
call display
who called
visual voicemail
rogers 2 rogers
my5
1,000 LD

unlimited calls till Jan 09

$47.11 all in"

[bubble.tea]

^ Like one or two others? Come on man, it's a great plan.

Although this thread has degenerated quickly... I feel it's more of people showing off plans rather than being helpful.....
Absolutely agree. It's a shame really...but it was inevitable. Thing is., the arguments, the points of view, the methods have been exhausted already. Not like there's a new way of getting a good deal. This thread needs to be locked down.:twisted:.

FYI kayvanblue, I believe it is impossible to credit 5pm evenings. I'd revisit your claim. Post pic or false claim.

In the interim, call back in, and say "zweinstein says my plan isn't that great and that people have been paying 5 to 7 dollars more than I but getting the same voice plan + the 6GB data plan..so I want that also now" :D. Let us know how that goes.

[rebel_rfd]

Don't mean to burst your bubble but people have been paying 5 to 7 dollars more than you and getting the sam voice plan + the 6GB data plan.

You really didnt have to bold your bill, this thread is to aid people, not to show off.

You can do better.

http://i165.photobucket.com/albums/u58/prospectjtaz/Credits-1.jpg

And I payed 199 for a 16 GB iPhone as off today, both 50 dollar mail in rebates kicked in.

They still need to fix the right amount my percent discount. Going on for two years, no audits, all credits justified.

[IceQue]

Bullsh*t

Ask any rogers employee the most you can get in monthly credits is $30 your getting $40. that must a HUGE oversight.

[nitroblu]

what exactly was the point of blanking the totals?

[wyoo]

I have 5 phones in one account with rogers home phone and internet services.

4 phones plan - $20 + SAF + 911 + tax

250 weekday minutes
Unlimited Calling after 8 pm
Unlimted Rogers to Rogers
Caller ID, Who called

1 phone (BB Bold) plan - $45 + SAF + 911 +tax
(just purchased thru Sales $149.99 w/o activation fee - 3 years contract)

200 weekday minutes
Unlimited Calling after 5 pm
Unlimited Rogers to Rogers
Caller ID
500MB data

with 15% bundle discount.

Is this good deal?

comments please

Reply With Quote

[kayvanblue]

first of all i dont think people spend 5 minutes of their time writing about different rogers plans to show off ! since when people showing off with wireless provider!!! you guys are making me sad when you ask for proof what i (we) wrote above is what it is! we write this here so people know their options and so they benefit the most from what they deserve !
If it was not because of this thread in RFD i might had signed something like my same old contract not knowing that i could get more with the same money i pay
so keep this thread alive:arrowu:

[mech9t5]

Cell phone plan fights!!!! 3... 2... 1... FIGHT!!!!!

This thread should be CLOSED/LOCKED...

As some people posted previously, it is a place for people to show off and pick fights...

my plan is:
unlimited local calling
unlimited LD around the world
unlimited text
unlimited data
unlimited whatever comes out next
SAF waived

all for $0 since I am a friend of TED.

PLEASE... enough info is on the first post. No need for people to keep posting their stupid plans here.

[gamer123]

im looking to get the iphone, you think i should wait until xmas for any phone/plan promotion?

[nitroblu]

im looking to get the iphone, you think i should wait until xmas for any phone/plan promotion?

yea, i probably will for possible new promotional plans that may come attached with the new blackberrys

a retentions rep i spoke with today hinted very strongly at the likelihood of new promotions coming possibly in time for xmas. Obviously, rumours are rumours, but it's still enough for me to wait lol.

[ahsalloum]

I'm still kinda confused here... not sure if I can get anything with my current plan...

I need some expert advice :cheesygri - was wondering if any of you pro's might want to add me on MSN and help me out? PM please. :)

[bubble.tea]

Bullsh*t
...the most you can get in monthly credits is $30 your getting $40.

It's actually not true...nevertheless-his account will be audited. There's far too many credits on there. Corp tag? Nice score on the saf ride. How longs that been surfin' so far?

lol...yeah., why black out totals?

http://xs233.xs.to/xs233/08463/cred2343its-1514.jpg

Sub-total $44.45 (not counting your useage from last month).Not bad for a student.

[rebel_rfd]

i dont want some pissed off rogers retention rep on this forum, tracking me down, I have an unretruned handset on its way back, call me paranoid. But with the deal I got I dont want to lose it. Like I said, its been going on for two years now with all those credits, all of which have been memoed for. Knock on wood, they all stay for the remainder of the term.

[DizzyDevilx]

I can definitely speak to the fears of Rebel RFD and Kaitlyn as very legitimate. When you have plan that's unconventional and "breaking the rules". I just lost a $5 MSP credit today. I had a $25 MSP credit on a $20 base plan ($15 MSP credit was memo'd for data, $5 MSP credit for E/W@6, and another $5 MSP which was actually for the 1000 LD minutes but the rep memo'd it for purchasing the Blackberry Bold). When the rep pulled up my account after confirming my postal code, she said hold on and few minutes later told me that she had removed some credits that weren't supposed to be on there. She then went on to explain that the system would not allow the MSP credits to exceed the base plan and warned me that the $7 additional Voicemail credit that was on my account was not feature specific and counted as a MSP credit. So when the bill comes, there's a high chance that system will automatically override the $7 credit and charge me.

The original plan that I had negotiated was:

250 minutes
Weekdays & Evenings @ 6pm
1000 LD minutes
Unlimited Incoming
Unlimited Rogers 2 Rogers
Caller ID
Voicemail
1 GB - $30 plan

For $47.97 all-in
Now its $47.45 before taxes

[ahsalloum]

Does anyone know if there is a certain time you can call these guys?

[benli]

Hey benli,

What if you tell them that you'll take it up with your credit card company?
Tell them you instruct CC company to stop payment insisting that Rogers is failing to deliver on promises and you refuse to pay.

I didn't authorize Rogers bill to my credit card but my self pay the bills. I am still hoping to resolve the issue.

But today I am very disappointed. Yesterday my friend as a Rogers employee forwarded my complaint to their internal complaint line. Today a lay from Rogers called offered the 2 options:

Option 1: can not grant the $25 monthly credit but only $10. can not refund the overcharges in previous months.
Option 2: cancel without penalty but can not refund the overcharges in previous month.

Option 1 is not an option to me. The good point of option 2 is no cancellation charge now but the bad thing is it doesn't refund overcharges.

sad.:(

Don't know where to complain this. BBB? Silverman at CityPuls24?

[nitroblu]

Don't know where to complain this. BBB? Silverman at CityPuls24?
I doubt very much that Silverman would help you. He helps people with "real" problems. While I can understand your situation, it's not a "real" problem. You've simply lost some credits. They are not a "right", and most consumers aren't even aware of it or know how to take advantage of it; they're a "privilege" extended by Rogers. I know this may get blow out of proportion, so let me state an example to clear up my point. I watched a segment of Silverman recently where he helped a girl who graduated from ____ College, who did not receive her diploma/certification after graduating from the college, and so could not be hired. He helped her get that certificate. That certificate was something she had a right to obtaining (after successfully completing the course and paying the tuition fees). She had a "real" problem, the type that Silverman helps solve. I doubt very much your problem would be considered by Silverman for assistance.
*I'm in no way trying to belittle your situation, I'm just trying to bring it into context for you. Technically, what Rogers did, they have every right to, it's written somewhere in the fine print of your contract (regarding their right to adjust your plan accordingly in certain circumstances).

If I were you, I'd give it a few more shot at trying to get credits, maybe you'll get a nice rep along the way. If you can't solve it after a few calls, I'd take option 2, and reconsider your actual needs and budget to set up a new plan. You should understand, oral contracts (ie. what a rep offered you and several other confirmed) is not completely binding here in Ontario.

[boumbo]

my contract is going to expire in 6 months and i called retention to get:

$18.50 + SAF + 911 + tax for 3 year contract

125 texts
call id, voice mail
free weekend
evening, 6pm
200 mins free.
a free cheap phone [which i wont use]

can i negotiate for more? or i should just take the deal?

[mcg]

Why wouldn't you want to negotiate for more?

I feel your plan is pretty nice. But of course if it's imperative that you must have more, then go for it! Won't hurt. Worst thing that happens is... well... nothing.

[boumbo]

can the $35 admin fee be waived? i was going to accept my plan and then the CSR told me i need to pay that admin fee even though i am an existing customer.

[oxymoron]

i need some advice.

my parents have been using rogers for years and they previously had 3-year contracts but i think the most recent one expired a year ago. since then, they've switched to a really basic $8/month plan b/c they rarely use the cell.

however, now i want to try to add a plan for myself onto their account. do you think it's possible they could get one of these deals for me through retentions?

all i'm looking for is to pay max $30 for 200-250 daytime mins, unltd evening/weekend (starting @ 5 p.m. would be nice, but i'll take 6 p.m.), caller id & voicemail and some txting included.

some nice extras would be no SAF & 911 as well as per-second billing, but just the above would be acceptable!

boumbo's deal sounds good...hopefully i will be able to swing that?

[funkymankevx]

My 3 year contract just finished up with Rogers and I'm going month by month at the moment.

I'm thinking about getting an iPhone, has anyone had any good experiences getting an iPhone? Would I be better to wait till Christmas is closer?

[rory_f]

first call to them today as a 2yr customer, my plan is around 70-100 a month, offered

199 for a bold, 199 for a iphone
25$ - 250 weekday, unlimited after 6 (no data) - data $25 for 500, $30 for 1gb and $60 for 3gb

$45 - 200 weekday, 500mb data, unlimited after 9, plus one of these:
unlimited network, my 5 canada, unlimited incoming and early evening/weeeknd.

tempted to go w/ the bold on $25 and add the 1gb data plan..

whats the chances of getting a rep to give me a good text message plan? i pay 20 for the value plan to get voicemail, text, mms now and i dont really need or want it.. voiecmail is 7 alone, and texts are 10, so it made sense.

surely they can throw in voicemail etc for cheaper?

rory

[surgimus]

This plan is sweet, you have like 64 dollars in credits. After all is said we have a pretty similar plan, except you live out east so deserve a little more props! Do you still get the my10 and unlimited incoming? Your bill doesn't say you do, but the plan you have normally comes with it.



You really didnt have to bold your bill, this thread is to aid people, not to show off.

You can do better.

http://i165.photobucket.com/albums/u58/prospectjtaz/Credits-1.jpg

And I payed 199 for a 16 GB iPhone as off today, both 50 dollar mail in rebates kicked in.

They still need to fix the right amount my percent discount. Going on for two years, no audits, all credits justified.

[Discount]

How are those credits "justified"? You are basically paying nothing for a full voice/data loaded plan?

How many hours did it take to set that up?

[mcg]

Just leave him be.

If he got the plan, good for him. It's only one person out of millions of customers ROGERS has, it's not like everyone is paying "$0" for their MSF. And that's what this thread is for, to give us an edge over others on our plans - and he has done just that... quite well.

I agree with you on the fact that he's getting way too many credits, but it still hasn't exceeded his base plan, and I guess that's how it is.

My take is that there's $20 off for the plan and $10 the VP in conjunction with the $5 VP off MSF. The other $10 goes towards the data plan.

Wish I could get $10 off my data plan, or even $5, I only have $15 in MSF credits for a $20 250/UEW plan.

[berriez]

Please answer my post!!

CAN YOU GET EXTRA CREDITS LIKE CALLER ID FULLY CREDITED ON THE
coperate 17.50 PLAN??

I had caller id then i cancelled in last month because
I was told that if i cancelled that I would get $5 credits towards txt msg. So I did.
They messed my bill up by $10 so I called in yesterday and asked it to be fixed then
I asked if i could havve caller id credited again and they said " coprate plans cannot have
additional add ons with any credits" I wanted to ask if I could get SAF credited due to ALL
the mistakes/billing errors they have done but she said "No disscussion on that".


SO MY QUESTION IS
CAN YOU GET CALLER ID/CDN LD MINUTES FOR FREE ON COPORATE 17.50 PLANS?


My Plan:
17.50 Corp
2500 txt msgs ($10Credited)
plus fees and taxes

[konfusion666]

Now find the $50 HUP MIR and bring that down to -$15. Getting paid to HUP a N95 would be F-ing SweetER.
Search HUP +MIR in this thread or go to the D/L section on the Rogers site.


I wouldn`t do that because when they go to credit the account they will realize the $100 error and reverse that transaction. Konfusion shouldn`t get to ahead of himself as eventually Rogers will see the error and probably reverse it depending on when they find it.

Update: My $50 HUP MIR *did* get processed. :)

I F-ing Love Rogers! :)

[kmchow]

can the $35 admin fee be waived? i was going to accept my plan and then the CSR told me i need to pay that admin fee even though i am an existing customer.
I still need confirmation from this month's bill, but when I was renewing, the retentions guy mentnioned he was going to write off the $35 admin fee, I didn't even have to ask him.

[shopper-X]

Update: My $50 HUP MIR *did* get processed. :)

I F-ing Love Rogers! :)

Woo Hoo! so Rogers ended up paying you $15 (excluding taxes) for the N95. Now that is a sweet deal.

[nitroblu]

bah i'm startign to hate this thread...everytime i read it, i find one more reason to be jealous hahahahah

[rebel_rfd]

Yes I get the the Unlimited Incoming and the My10, just like what the student plan offers.

Ya I havent exceeded my base plan, so essentially just paying for my data and tax. the 5% also takes care of my 911 and some more.

Took a week or so to set up, but its prime now. Cant really ask for more. I asked for more mins but they wont give it to me since my 3 mos unlimited ended last month, and I havent gone past 500 yet.

I get 450 plus 100 bonus mins. And 100 LD mins outside of the My10.

So I am content with the plan. 6GB is uber, and so was the My10 Canada Wide plan.

[th4m4ster]

hey peeps i just called for my sis cause her 3 year contract ended and i got her that:

250 mins
Free caller ID
Free unlimited incoming
W/E + EV UL starting @ 8pm
Unlimited outgoing txt msg (10 000 i think)

all this for 20 + 10 for msgs + SAF + 911 + tx = 42 ish...

what d ya guys think? the representant was kinda hard on me, so i couldnt bargain for more

[rebel_rfd]

if shes off contract, dont sign a new one now, wait for xmas plans, they might bring back the student plan.

[Nermal]

if shes off contract, dont sign a new one now, wait for xmas plans, they might bring back the student plan.

The student plan is still around, it's just not *as* good.

After the initial one expired on November 3rd, they just changed it down to My5 instead of My10. The rest of the plan is the same though.

https://www.rogers.com/web/content/wireless-plans/studentplans

The "fine print" shows it expires on February 2nd, 2009.

[rory_f]

hey peeps i just called for my sis cause her 3 year contract ended and i got her that:

250 mins
Free caller ID
Free unlimited incoming
W/E + EV UL starting @ 8pm
Unlimited outgoing txt msg (10 000 i think)

all this for 20 + 10 for msgs + SAF + 911 + tx = 42 ish...

what d ya guys think? the representant was kinda hard on me, so i couldnt bargain for more

hmm sounds good.. what did you do to bargain for such things.. my rep didnt seem very forthcoming.. perhaps it was just the rep. gonna try again tomorrow. im inpatient tho..

[kayvanblue]

hey peeps i just called for my sis cause her 3 year contract ended and i got her that:

250 mins
Free caller ID
Free unlimited incoming
W/E + EV UL starting @ 8pm
Unlimited outgoing txt msg (10 000 i think)

all this for 20 + 10 for msgs + SAF + 911 + tx = 42 ish...

what d ya guys think? the representant was kinda hard on me, so i couldnt bargain for more
i just got the same thing yesterday plus **free roger to rogers** and **smart phone value pack($8)** the text messaging fee was credited to me for 3 years call the rep again tell em that you want the value pack which contains(2500 txt and voice mail and etc) she/he is gonna give you that for $15 now ask him to remove that 10 for msgs and again now for some reason their computer let them to credit you -$7 for voice mail for 3 years period.. they all came up to $ 40.45 for me!

[wiebecj]

So, I ordered the iphone 2 months ago, and decided, what the heck, even though my 2 plans are under $30 a month, I'd mail in the rebate form for both of them, since the rep i spoke to on the phone did actually tell me i was eligible for a MIR. Lo and behold, I got the denial letter yesterday. So, I called up Rogers, spoke to a very nice rep for a full 20 seconds (asked why it was denied) and she said - oh, the iphone is eligable for a mail in rebate. I'll credit you the $100 on your account right now. I said thanks and 2 minutes later, I was $100 richer ($50x2 iphones).

I too love Rogers.

[aalee]

I was told the same thing when I renewed my contract. However, when I got the bill, I was still charged the admin fee. I had to call retentions (and argue with the rep) to get it waived




I still need confirmation from this month's bill, but when I was renewing, the retentions guy mentnioned he was going to write off the $35 admin fee, I didn't even have to ask him.

[steph053]

I was told the same thing when I renewed my contract. However, when I got the bill, I was still charged the admin fee. I had to call retentions (and argue with the rep) to get it waived

Sometimes they don't take it off right away, but for the month after.. at least that's what happened with both my plans. They charge it to you, but they credit it the next month. Then again, with Rogers, you can never be too careful.

[rory_f]

first call to them today as a 2yr customer, my plan is around 70-100 a month, offered

199 for a bold, 199 for a iphone
25$ - 250 weekday, unlimited after 6 (no data) - data $25 for 500, $30 for 1gb and $60 for 3gb

$45 - 200 weekday, 500mb data, unlimited after 9, plus one of these:
unlimited network, my 5 canada, unlimited incoming and early evening/weeeknd.

tempted to go w/ the bold on $25 and add the 1gb data plan..

whats the chances of getting a rep to give me a good text message plan? i pay 20 for the value plan to get voicemail, text, mms now and i dont really need or want it.. voiecmail is 7 alone, and texts are 10, so it made sense.

surely they can throw in voicemail etc for cheaper?

rory

they really arent budging - quoted $75 inc SAF for the $25 voice, $30 data and $15 smartphone value pack (for voicemail ,texts, etc)

does that sound normal? it doesn't look normal based on what other people here have been getting.. guess i have just been unlucky..

[WJ]

can the $35 admin fee be waived? i was going to accept my plan and then the CSR told me i need to pay that admin fee even though i am an existing customer.

I am also very curious about this, When I was going to get a blackberry, the CSR stated they would waive the $35 adminstration fee, but now that I want to get a sony k850i, the CSR said it would be 74.99 + 35 administration fee. Any tips as to how to get this fee waived?

[berriez]

Please answer my post!!

CAN YOU GET EXTRA CREDITS LIKE CALLER ID FULLY CREDITED ON THE
coperate 17.50 PLAN??

I had caller id then i cancelled in last month because
I was told that if i cancelled that I would get $5 credits towards txt msg. So I did.
They messed my bill up by $10 so I called in yesterday and asked it to be fixed then
I asked if i could havve caller id credited again and they said " coprate plans cannot have
additional add ons with any credits" I wanted to ask if I could get SAF credited due to ALL
the mistakes/billing errors they have done but she said "No disscussion on that".


SO MY QUESTION IS
CAN YOU GET CALLER ID/CDN LD MINUTES FOR FREE ON COPORATE 17.50 PLANS?


My Plan:
17.50 Corp
2500 txt msgs ($10Credited)
plus fees and taxes

[funkymankevx]

How do you get this MIR that you're talking about?

[shopper-X]

How do you get this MIR that you're talking about?

Here is my post from awhile back:




Rogers PDF (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf), mail to PEI and need to meet 3 conditions

Copy of one from TSCC, mail to NB and only need to meet 2 conditions


Here is a scan of the coupon/form that I just picked up from TSCC. You just have to ask the people at the counter for one.

The differences between the handout and website are:
1. two clauses to match on the handout one and three on the website. Website says 3. Select a monthly fee if $20 or higher.
2. address to mail to: Handout = Saint Johns, NB and Website = Summerside, PEI


http://i36.tinypic.com/2i29zfd.jpg

[Tonyshibo]

Just got off the phone with rogers after like an hour convo to correct an error on my price plan and was able to get this for $25+Saf+Tax:

250DT
E/W 6pm
Unlimited incoming
Rogers 2 Rogers
1000CAN LD Min
15 Value pack (CD,VM,125 text, who called, webrowsing, mobile backup)

How does this rank compared to other plans that people got?

[IceQue]

Just got off the phone with rogers after like an hour convo to correct an error on my price plan and was able to get this for $25+Saf+Tax:

250DT
E/W 6pm
Unlimited incoming
Rogers 2 Rogers
1000CAN LD Min
15 Value pack (CD,VM,125 text, who called, webrowsing, mobile backup)

How does this rank compared to other plans that people got?

No need to"rank" your plan against other peoples.

[mcg]

^ I know.

Those kinds of posts are getting irritating, and this thread is getting full of them.

I don't know why you would like your plan rated, because each plan is tailored to each users' needs. If you seriously use 2500 texts per month, and all the other features on your plan, then that is excellent. Your plan is "best" suited for you.

I am in favour of having this thread locked ... sooner or later. Methods have been exhausted, and the extent of the mileage you may get from retentions is about as far as it gets.

[nitroblu]

^ I know.

Those kinds of posts are getting irritating, and this thread is getting full of them.

I don't know why you would like your plan rated, because each plan is tailored to each users' needs. If you seriously use 2500 texts per month, and all the other features on your plan, then that is excellent. Your plan is "best" suited for you.

I am in favour of having this thread locked ... sooner or later. Methods have been exhausted, and the extent of the mileage you may get from retentions is about as far as it gets.
+1
i'm noticing an increasing amount of repetitive questions being asked, simply because this thread is so large that people don't have the time/too lazy to read back 10s of pages to find their answer...it's become too big to be useful.
plus, this "rate your plan/post your plan" is just promotion more abuse of rogers system, making it harder to negotiate with retentions

@berriez...read a few posts back. No, ur corp plan shoudl not even be able to get credits added on. the fact that you got any at all is lucky, so appreciate your luck, and dont' push it on your corp account

[berriez]

if i asked if i could switch from the 17.50 corp to a retentions would that 3yr plan have to be renewed AGAIN?


nitro,
i read that you got from corp to a retentions that is $15? Did you say anything paticular?

Because I'm looking for something with around 100-150 minutes 500 txt msgs, caller ID for around 15.
I don't use my minutes that often since I usually call after 6 and I have unlimited then so yep :)

[da_hool]

I use alot of minutes after I get off work so I wanted the 5PM evening start time and this was what I negotiated. Now I have to decide what phone I want to get. Too bad the Sony Ericsson C902 (James Bond Phone) isn't coming to Rogers. :(


250/Unlimited Eve/Wkds Plan
5PM Early Eve. Calling Option
Text Messaging (125)
VoiceMail
Rogers to Rogers Calling
Call Display

$24 + 6.95 SAF + $0.50 911 = $31.45

[D-Sisive]

OLD

250min
8pm-8am unlimited start
caller id
$20 + saf + 911

NEW (Renew Aug20 for Sept19 start date, wanted unlimited incoming and smaller txt but no go)

250min
6pm unlimited start
caller id
unlimited txt
$20 + saf + 911

NEWER (called in Sept20 for more stuff, asked for 50min and network calling, but only got r2r which is useless to me, and they wouldnt give/swap incoming)

300min
6pm unlimited start
caller id
unlimited txt
rogers 2 rogers
3 months unlimited local call
$20 + saf + 911




NEWEST (called in today Sept29 because I got dinged for data when I had blocked it the day I got my iPhone back in Aug22 and I was quite upset, also didnt that my 8am calling was gone when they switched me to 6pm start, didnt know they had changed it to 7am now so I asked for credit there too, then I asked to swap some features around to get around the lost hour in the morning)

300min
6pm-7am unlimited start
caller id
125 txt
unlimited incoming
3 months unlimited local call
$20 + saf + 911

this plan was what i wanted originally, txt+unlimited incoming+6pm

does anyone know when they changed the unlimited morning to 7am, it use to be till 8am

they told me to call back in 3 months later to determine my usage again and will adjust accordingly...so i guess i will do that...and see what other free stuff i can swap/get for being a 6+ year customer

ps im always polite and nice with the csr, maybe thats why i am not flagged....and i only call alot during the post-renewal stage of a few months to get the account the way i like it, after i dont bother them anymore

call in today again on nov14 cause they messed up my credits with partial charges, then i asked again about swapping my unlimited incoming for network calling and she said i would have to change to another plan since retention plan is not valid for it, then she went through some options and recommended the EPP plan for me

whipped out my airmiles card

got the following

17.50
+11 value pack
+10 my5
-10 monthly credit
-10 monthly credit
18.50+SAF+911= 25.95+tax=29.32, cheaper than my old plan by 1.70

200min
6pm-7am unlimited start
Caller ID
Enhanced Voicemail
125 txt
WhoCalled
Mobile Backup
My5 (unlimited local call txt/picture/video sending)

i basically lost my bonus 100mins during the day but i have my5 which makes up for it since i make calls to the same number throughout the day...i should have pushed to keep my extra bonus minutes since they came in 50min increments...maybe another time if they screw up my bill again

[Canucksrulez]

Hi guys, does anyone know if i renew my existing contract do i pay the 400 ecf or the old 200. thanks for ur answers

[nitroblu]

Rogers PDF (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_fr.pdf), mail to PEI and need to meet 3 conditions

Copy of one from TSCC, mail to NB and only need to meet 2 conditions
I know this is gonna seem VERY noob at first to ask this, but is the copy of the "proof of payment" that needs to be sent in with the form the "Proof of Payment" that comes with your HUP phone? The only reason I ask this seemingly dumb question is because the "Proof of Payment" sheet doesn't actually show the price I"m paying...

[berriez]

call in today again on nov14 cause they messed up my credits with partial charges, then i asked again about swapping my unlimited incoming for network calling and she said i would have to change to another plan since retention plan is not valid for it, then she went through some options and recommended the EPP plan for me

whipped out my airmiles card

got the following

17.50
+11 value pack
+10 my5
-10 monthly credit
-10 monthly credit
18.50+SAF+911= 25.95+tax=29.32, cheaper than my old plan by 1.70

200min
6pm-7am unlimited start
Caller ID
Enhanced Voicemail
125 txt
WhoCalled
Mobile Backup
My5 (unlimited local call txt/picture/video sending)

i basically lost my bonus 100mins during the day but i have my5 which makes up for it since i make calls to the same number throughout the day...i should have pushed to keep my extra bonus minutes since they came in 50min increments...maybe another time if they screw up my bill againi have the EPP plan too, how did you get those extra credits on the COPORATE plan? & do you know who you spoke to? Like male/female/name?

[D-Sisive]

i have the EPP plan too, how did you get those extra credits on the COPORATE plan? & do you know who you spoke to? Like male/female/name?

because my retention plan was 21bux and i had 2x10 monthly credit already there

so once i transferred to the EPP i asked if my montly credits can still be applied and she said yes

dont know the name but she did sound young and very freidnly...she was very helpful too giving me alot of options to choose from to best suit my needs....

i want to call in today to get my bonus minutes put back but i dunno if i will get auditted since my credits is greater than my base cost

[berriez]

because my retention plan was 21bux and i had 2x10 monthly credit already there

so once i transferred to the EPP i asked if my montly credits can still be applied and she said yes

dont know the name but she did sound young and very freidnly...she was very helpful too giving me alot of options to choose from to best suit my needs....

i want to call in today to get my bonus minutes put back but i dunno if i will get auditted since my credits is greater than my base cost

its rare for it to get it audited. call in again,

i'm planing to call in today to ask what my balance is because I haven't payed yet,

so while I do so I will ask for my caller id back. And some LD minutes on the account holder. Let's see what happens :).

[Canucksrulez]

so does anyone know a "HUP" will put me into the $400 ECF or i'll keep the old $200 ECF. Thanks for any replies!!

[Shezan]

Hi All,

I need some advice on what kind of plan i should request for....

I've had an expired plan for over 1 year now... I just have been lazy to call retention, now i'm serious about doing it...

current plan:
200 mins
no text message
voicemail

comes up to $36 + tax

I need to negotiate something on 2 or 3 year, i prefer 2 year. I would like to buy a phone, prefer a blackberry because of work. What should be my gameplan and expectations?

Thanks

[shopper-X]

I know this is gonna seem VERY noob at first to ask this, but is the copy of the "proof of payment" that needs to be sent in with the form the "Proof of Payment" that comes with your HUP phone? The only reason I ask this seemingly dumb question is because the "Proof of Payment" sheet doesn't actually show the price I"m paying...

HUP Proof of Purchase (not payment) Example (I sent a copy of it):
**Note: The rebate centre must receive the MIR within 60 days from the date on the PoP .

http://i35.tinypic.com/nbyoo1.png

[berriez]

QUESTION ABOUT MANUFACTURES 365 DAY WARRANTY

ok if i am not mistaken if your phone fails on a task or is broken in some shape or form, you can go to rogers with your phone

and tell them to get you a new one (the same?) for no extra cost?

[shopper-X]

QUESTION ABOUT MANUFACTURES 365 DAY WARRANTY

ok if i am not mistaken if your phone fails on a task or is broken in some shape or form, you can go to rogers with your phone

and tell them to get you a new one (the same?) for no extra cost?

You have to take your Proof of Purchase to your Rogers service centre and they will send it away for you. Most of the time the manufacture will repair it, if they can. New replacements AFAIK will happen if it fails with the 1st 30 days. If it's not repairable and after the 1st 30days you could get a refurbished unit back.

[doobievibes]

so does anyone know a "HUP" will put me into the $400 ECF or i'll keep the old $200 ECF. Thanks for any replies!!
If you're still have the $200 ECF, a HUP shouldn't change that. It is when you renew with a different base plan that does it.

[nitroblu]

@shopper-x:
thanks a lot, that's all the clarification I needed (i was only confused cuz usually those rebate things usually require sending in a copy of a receipt that shows you paid for it).

[shopper-X]

@shopper-x:
thanks a lot, that's all the clarification I needed (i was only confused cuz usually those rebate things usually require sending in a copy of a receipt that shows you paid for it).

The price was listed on the other sheet that accompanied this one and I did not copy or send it in.
I'm guessing since it's run by Rogers they have access to your profile to match the conditions on the Rebate form.

[juched]

If you're still have the $200 ECF, a HUP shouldn't change that. It is when you renew with a different base plan that does it.

So, if you change a base plan during a contract, and they do not extend the contract, does that still change your ECF?

[Nermal]

So, if you change a base plan during a contract, and they do not extend the contract, does that still change your ECF?

As I understand it, the ECF amount is tied to the plan.

Any plans from before February 1st, 2007 will have a $200 ECF. Anything after that date have a $400 ECF.

If you renew an old plan, your ECF will remain at $200. Even if you upgrade your hardware, but stay on an old plan, it will still be $200.

It's detailed in the fine print at the bottom of any of the price plan pages on rogers.com

[berriez]

You have to take your Proof of Purchase to your Rogers service centre and they will send it away for you. Most of the time the manufacture will repair it, if they can. New replacements AFAIK will happen if it fails with the 1st 30 days. If it's not repairable and after the 1st 30days you could get a refurbished unit back.

Well, my buttons are really loose and seem like they're about to break (W580i)

So, if I do let them send it off what do I do with my plan that I have to pay? Because it wouldn't be fair for me to pay for the plan while it's sent off and I'm not even using it. Would it be posponed/or would I get a replacement for a while

[shopper-X]

Well, my buttons are really loose and seem like they're about to break (W580i)

So, if I do let them send it off what do I do with my plan that I have to pay? Because it wouldn't be fair for me to pay for the plan while it's sent off and I'm not even using it. Would it be posponed/or would I get a replacement for a while

You should be able to get a loaner if you take to a Rogers owned kiosk or store. Back everything up on the phone and store your memory card at house. Copy your Contacts to your SIM card and do not copy them to the loaner phone if it asks you. When returning the loaner, delete all the text messages and other personal information off the phone (not your SIM card).

TIP: If you have an old SIM card that is not active, put that in the loaner phone to delete everything. This way you do not delete information off your active SIM card by accident.

[Mad.Whack]

So, if you change a base plan during a contract, and they do not extend the contract, does that still change your ECF?

That shouldn't affect your ECF since you aren't renewing your contract.
However, if you HUP to an iPhone I assure your ECF gets bumped to 400$.

I can't say for certain this is the same for other phones.

[kmchow]

I saw a recent ad that mentioned "Unlimited Local Calling Circle". Is that the same as Rogers to Rogers?

[bender2k]

After calling in 3 times, here is the plan I managed to work out:

250 anytime minutes
Unlimited Network Calling (Fido and Rogers)
Early evening at 6pm
Unlimited evening and weekends
2500 Txt messages
caller ID and WhoCalled
Voicemail

All this for 26$ including tax and system access fee and everything.

[zweinstein]

I saw a recent ad that mentioned "Unlimited Local Calling Circle". Is that the same as Rogers to Rogers?

I think that its the same as my 5.

[zweinstein]

After calling in 3 times, here is the plan I managed to work out:

250 anytime minutes
Unlimited Network Calling (Fido and Rogers)
Early evening at 6pm
Unlimited evening and weekends
2500 Txt messages
caller ID and WhoCalled
Voicemail

All this for 26$ including tax and system access fee and everything.

nice plan.

[crazybear]

+1 nice plan.


Quote:
Originally Posted by bender2k View Post
After calling in 3 times, here is the plan I managed to work out:

250 anytime minutes
Unlimited Network Calling (Fido and Rogers)
Early evening at 6pm
Unlimited evening and weekends
2500 Txt messages
caller ID and WhoCalled
Voicemail

All this for 26$ including tax and system access fee and everything.
nice plan.

[gamer123]

After calling in 3 times, here is the plan I managed to work out:

250 anytime minutes
Unlimited Network Calling (Fido and Rogers)
Early evening at 6pm
Unlimited evening and weekends
2500 Txt messages
caller ID and WhoCalled
Voicemail

All this for 26$ including tax and system access fee and everything.

wow thats THE plan im looking for. what was your strategy? :D

[mcg]

Move to Edmonton? :lol:

Us Torontonians get it tough!

[lunaris]

after calling in 3 times, here is the plan i managed to work out:

250 anytime minutes
unlimited network calling (fido and rogers)
early evening at 6pm
unlimited evening and weekends
2500 txt messages
caller id and whocalled
voicemail

all this for 26$ including tax and system access fee and everything.

+1

[chinsterr]

After calling in 3 times, here is the plan I managed to work out:

250 anytime minutes
Unlimited Network Calling (Fido and Rogers)
Early evening at 6pm
Unlimited evening and weekends
2500 Txt messages
caller ID and WhoCalled
Voicemail

All this for 26$ including tax and system access fee and everything.

I have this plan +100 LD minutes

For 25+saf +tax ... in ONTARIO .. lol I just need them to drop the SAF :)

[bigfatdeal]

I have this plan +100 LD minutes

For 25+saf +tax ... in ONTARIO .. lol I just need them to drop the SAF :)

can i get your phone number so i can do a price match seriously

[zweinstein]

can i get your phone number so i can do a price match seriously

1. No one will give you their phone number in an online forum.

2. Rogers does not price match like that.

[bigfatdeal]

Thanks OP for this post. Heres the plan I got in Ontario

unlimited rogers to rogers

250 daytime mins

unlimited evenings and weekends

early start at 6pm

1000 long distance each month

unlimited text messaging

caller id

voice mail

system acess fee

taxes

$42.32 total

[P4rtyboy]

Thanks OP for this post. Heres the plan I got in Ontario

unlimited rogers to rogers

250 daytime mins

unlimited evenings and weekends

early start at 6pm

1000 long distance each month

unlimited text messaging

caller id

voice mail

system acess fee

taxes

$42.32 total

not the greatest... people can get this for 20+SAF+911+tax...

[matt_8105]

I have been off contract for a year or so and would like to renew:

1) I want to split off my family plan and would like to know what's the most basic plan that they could offer? My mom only needs 30-50 minutes/mth and does not need CID/VM.

2) I would like to get the Bold along with a 1GB Data Plan. Does the 1GB Data Plan alone cover email, browsing, instant messaging? I do not need a base BB plan on top right?

3) In terms of getting monthly credits, is this a systematic thing which they see on their computer? I know people have gotten credits/promotions for the following:

- BlackBerry Bold $99
- CID $7 credit
- 500MB Data Plan $10 credit
- 1GB Data Plan $15 credit
- Unlimited Incoming $10 credit
- Administration fee waived

If I ask them about these credits when I renew, are they obligated to give it to me if I am elligable? I have been with Rogers for 8 years and have not done a hardware upgrade. My monthly bill ranges from $65 to $120/mth.

The desired plan I want is the following:

- 250 daytime minutes
- unlimited evenings at 6pm and weekends
- unlimited rogers to rogers
- unlimited incoming** [$10 credit]
- CID** [$7 credit]

Voice Plan: $20-$25 + SAF+911 ($6.95+$0.50) + taxes
Data Plan: $30-[$15 credit] 1 GB Data Plan
HUP: BlackBerry Bold - $99 [Administration fee waived]

Let me know if this is feasible and if there's anything additional I could work out.

Thanks!

[VE3TMT]

On the similar subject.. I just called them a couple day ago.. and I found that they got this plan... seem pretty good to me..

$20 per month
200 anytime
Unlimited Everning and Weekend
Free Caller ID


After 12 years with Roger's I called to cancel my account. I ended up with the following:

200 minutes per phone
unlimited evenings and weekends starting @ 6PM
free call display
no system access fee
free call forwarding and call waiting

$24.95 per month per phone

Oh and I got them to include new Samsung Jack Merlot and Sony Ericsson w580I phones free.

[zweinstein]

$24.95 per month per phone


plus tax right?

[nitroblu]

After 12 years with Roger's I called to cancel my account. I ended up with the following:

200 minutes per phone
unlimited evenings and weekends starting @ 6PM
free call display
no system access fee
free call forwarding and call waiting

$24.95 per month per phone

Oh and I got them to include new Samsung Jack Merlot and Sony Ericsson w580I phones free.

$24.95/mo per line?....without saf? that's a weird amount lol


not the greatest... people can get this for 20+SAF+911+tax...

dont' say things like that, while it's true, it's just gonna spark more calling into retentions hahahah

[IceQue]

I have been off contract for a year or so and would like to renew:

1) I want to split off my family plan and would like to know what's the most basic plan that they could offer? My mom only needs 30-50 minutes/mth and does not need CID/VM.

2) I would like to get the Bold along with a 1GB Data Plan. Does the 1GB Data Plan alone cover email, browsing, instant messaging? I do not need a base BB plan on top right?

3) In terms of getting monthly credits, is this a systematic thing which they see on their computer? I know people have gotten credits/promotions for the following:

- BlackBerry Bold $99
- CID $7 credit
- 500MB Data Plan $10 credit
- 1GB Data Plan $15 credit
- Unlimited Incoming $10 credit
- Administration fee waived

If I ask them about these credits when I renew, are they obligated to give it to me if I am elligable? I have been with Rogers for 8 years and have not done a hardware upgrade. My monthly bill ranges from $65 to $120/mth.

The desired plan I want is the following:

- 250 daytime minutes
- unlimited evenings at 6pm and weekends
- unlimited rogers to rogers
- unlimited incoming** [$10 credit]
- CID** [$7 credit]

Voice Plan: $20-$25 + SAF+911 ($6.95+$0.50) + taxes
Data Plan: $30-[$15 credit] 1 GB Data Plan
HUP: BlackBerry Bold - $99 [Administration fee waived]

Let me know if this is feasible and if there's anything additional I could work out.

Thanks!

Why don't you ask to be the President of Rogers too while your at it. LOL

[nitroblu]

The desired plan I want is the following:

- 250 daytime minutes
- unlimited evenings at 6pm and weekends
- unlimited rogers to rogers
- unlimited incoming** [$10 credit]
- CID** [$7 credit]

Voice Plan: $20-$25 + SAF+911 ($6.95+$0.50) + taxes
Data Plan: $30-[$15 credit] 1 GB Data Plan
HUP: BlackBerry Bold - $99 [Administration fee waived]
You should be able to get the Bold for $99 since you'll be adding data, which would match the promotion (though only for select accounts), or they might only be willing to give it to you for $199 (depending on who you talk to). However, your revenue generated should be able to get you the Bold for $99, and admin fee should be waived for you.

Your credits would far exceed your base plan, I don't think it's doable (though you might get lucky and actually get it approved). The 250 min+E/W@ 6 plan is $25, not $20. R2R, ultd incoming, CID all have their own feature credits, so won't count to your monthly credits. If you want $25 credits on your voice plan, you're essentially asking for your entire voice plan to to be free, and you'll basically be paying for data only (I doubt you'll be able to get an additional $15 credit to data, since that counts to monthly credits too). Though when you negotiate it, you would want to approach it differently than how I phrased it, say ask for a $15 credit to data, and $10 to voice, so it doesn't look so "lopsided", even though the total credits is still the same. Essentially you'd be paying $30+SAF+911+tax.

[P4rtyboy]

dont' say things like that, while it's true, it's just gonna spark more calling into retentions hahahah

lolollllll +1. true. i just wanted to let him know where he stood :)

[preshans]

this is just off the phoen frm this nice girl who gave me 2500 txt for $5..I called in to "try to get back tht 500 sms 50 mms promo they had a while back ...she was liek im sorry..but offered me teh 2500 for $5 dollars ...how can i say no?:D
This is my plan
$25 plan
250 day
25 good will minutes
50 bonus
Unltd Network calling
@5 /Unltd Weekends/Evenings $2
Free Caller ID
Free Voicemail
$10 dollar montly plan credit
$10 2500 txt
$5 dollar credit
$15 e-mail and instant messenger bb plan

My question is...i cannot get msf credits to greater than the cost of my base plan right? I was intersested in getting the bb plan for 5 dollars. I dunt mind paying 100 dollars to cancel it. They shud look at it this way 36 months *15=$540. They could be potentially be making $360 off me. But if they were to offer it for $5 then theyd be making $180..Im prettyy sure I can get it discounted..iunno if its going to be for For $5 or $10...just depends on the rep :D

[nitroblu]

My question is...i cannot get msf credits to greater than the cost of my base plan right? I was intersested in getting the bb plan for 5 dollars. I dunt mind paying 100 dollars to cancel it. They shud look at it this way 36 months *15=$540. They could be potentially be making $360 off me. But if they were to offer it for $5 then theyd be making $180..Im prettyy sure I can get it discounted..iunno if its going to be for For $5 or $10...just depends on the rep :D

yes, technically u should not be allowed MSF credits exceeding ur base plan.

hahah i've totally given up trying to fit in a data plan to fit my budget. I'm just gonna sit tight for a few more months and hope new data plan structuring pops up based on more data usage analysis.

[preshans]

yes, technically u should not be allowed MSF credits exceeding ur base plan.

hahah i've totally given up trying to fit in a data plan to fit my budget. I'm just gonna sit tight for a few more months and hope new data plan structuring pops up based on more data usage analysis.

thanks nitroblue ..if i can get plan like i have right now customized...im pretty sure i can get a data plan for that cost ;)

[berriez]

technically, now i don't have ANY Monthly Credits.

I have a $10 Feature add on credit (for $10 txt msg)
and $7 6pm credit :)

They both have their own names. I hope I can get some monthly credits or something soon.

[nitroblu]

technically, now i don't have ANY Monthly Credits.

I have a $10 Feature add on credit (for $10 txt msg)
and $7 6pm credit :)

They both have their own names. I hope I can get some monthly credits or something soon.

there's a text feature credit?....seriously?

[matt_8105]

How do you go about asking for these credits? Just be straight up and ask if you can get credits for this or that? The maximum credits you can get is $30 right? And that covers both MSP and feature credits?

[Mad.Whack]

How do you go about asking for these credits? Just be straight up and ask if you can get credits for this or that? The maximum credits you can get is $30 right? And that covers both MSP and feature credits?

I don't think that's correct.
I've got 20$ in monthly credits and 15$ in feature credits on a 25$ base plan.

[newtonleung]

I just got a price plan for:

500 minutes during the day
Unlimited Evenings and Weekends after 6
100 Minutes of Canadian Long Distance
Unlimited Incoming calls
System Access Fee
911
Voicemail, 125 Text Messages

Pretty much it is supposed to be a $50 price plan + $10 for the unlimited incoming + $11 for the text and VM package... but after this they gave me $25 back in credits so = $46. I used to have it without the unlimited incoming, but kept going over... so figured the $10 was well spent.

Is this a good deal?

[jakey140]

Thanks so much for all the help guys, I just called in today and got the following offer:

$25
250 weekday
6pm nights/weekends
Call display
Call waiting
2500 txt send
Unlimited receive
100 LD minutes

I didn't agree, since I didn't know whether it was worth it and if there is any room to get a better deal.

Please post a response, and thanks a lot!

[IceQue]

Thanks so much for all the help guys, I just called in today and got the following offer:

$25
250 weekday
6pm nights/weekends
Call display
Call waiting
2500 txt send
Unlimited receive
100 LD minutes

I didn't agree, since I didn't know whether it was worth it and if there is any room to get a better deal.

Please post a response, and thanks a lot!

Oh gosh, how do you not know if it was worth it? Everybody has different needs and wants for a cell plan. If u think its a good plan. Then it is.

[zweinstein]

Thanks so much for all the help guys, I just called in today and got the following offer:

$25
250 weekday
6pm nights/weekends
Call display
Call waiting
2500 txt send
Unlimited receive
100 LD minutes

I didn't agree, since I didn't know whether it was worth it and if there is any room to get a better deal.

Please post a response, and thanks a lot!


Oh gosh, how do you not know if it was worth it? Everybody has different needs and wants for a cell plan. If u think its a good plan. Then it is.

I think he was asking if for the a cheaper price could he get the same thing.

[P4rtyboy]

there's a text feature credit?....seriously?

+1

i would like to know if there is too

[matt_8105]

Just wondering, I have a family plan contract which ended and would like to call retentions. They would probably try to convince me to renew my family plan and add extra minutes, rogers to rogers and weeknights at 6pm for free I assume?

The thing is, I want to move to a single plan and add a data plan along with a Blackberry Bold HUP. Do you think I can do that and get a good deal for it? It would end up generating about the same amount of revenue as if I renewed my original family plan after all the discounts.

As for the second line, it's much cheaper if I move it to a pay-as-you-go plan.

[kobe23]

I signed a 3 year contract and they gave me the usual 3 months unlimited everything, yet they charged me for wireless usage that is $21.00. How should I attack them, should I try to get credits?

[A2B-Civic]

Thanks so much for all the help guys, I just called in today and got the following offer:

$25
250 weekday
6pm nights/weekends
Call display
Call waiting
2500 txt send
Unlimited receive
100 LD minutes

I didn't agree, since I didn't know whether it was worth it and if there is any room to get a better deal.

Please post a response, and thanks a lot!

If I can get a plan with less minutes, less text and less $$ with voicemail, it would be great.....does this exist??

[shopper-X]

I signed a 3 year contract and they gave me the usual 3 months unlimited everything, yet they charged me for wireless usage that is $21.00. How should I attack them, should I try to get credits?

The 3 month unlimited is for Local Calls. You still have to pay your fee, but they give you time to watch your usage and adjust your plan if needed.

Nothing to attack them for.

[monkster]

I am hearing a lot of people got to upgrade their phone to an iphone for 250$ for 3 years term but still keeping their basic voice plan, 30-40$/month

Anybody had this type of deal?

[lumiawaily]

thanks everyone who have shared and helped me understand the system. just wanted to share to return the favor. called retention last week. previous 2 year contract was over for a week before I called.

been with rogers wireless for... too long (~4,5 years?), also have cable and internet with them.

new plan, 2 year contract, no phone

300 anytime minutes
unlimited w/e starting 5pm
unlimited text
call display & voicemail
100 long distance
$25

$5 credit for the first year making it $20 bucks (cause I asked if they could do away with the system access fee).

btw, for everyone in the future, can you guys include it if you have to be on a contract or not and the length of the contract?

Thanks!

[Nermal]

btw, for everyone in the future, can you guys include it if you have to be on a contract or not and the length of the contract?

Unless otherwise specified, it's safe to assume a new three year contract is started in all cases. Getting much of a deal on a one or two year contract is pretty tricky, though not impossible.

[berriez]

+1

i would like to know if there is too


uh, technically its not a JUST txt msg credit. its a credit for add on deals like $6 125 txt msg, $15 smartphone pkg, $11 pkg. and such. I think i'm going to call in a second actually :)

[ibear]

I am hearing a lot of people got to upgrade their phone to an iphone for 250$ for 3 years term but still keeping their basic voice plan, 30-40$/month

Anybody had this type of deal?

You don't even have to call retentions for that. You can get the iPhone for $299, and get $50 rebate, and keep your existing plan, no data required. And when the iphone tries to connect to the internet, it will tell you "no data plan available" or something like that, and prompt you to use wi-fi.

[HBP]

You don't even have to call retentions for that. You can get the iPhone for $299, and get $50 rebate, and keep your existing plan, no data required. And when the iphone tries to connect to the internet, it will tell you "no data plan available" or something like that, and prompt you to use wi-fi.

Bolded is wrong, you have to make sure you contact Rogers to disable data, otherwise the iPhone will still use it, but you'll be paying per use (ridiculous).

Just make sure you call them and tell them to put on the blocks.

[P4rtyboy]

uh, technically its not a JUST txt msg credit. its a credit for add on deals like $6 125 txt msg, $15 smartphone pkg, $11 pkg. and such. I think i'm going to call in a second actually :)

ahah yep yep i know.
mine is currently as a MSF, so if theres a credit for "add on deals" like you said, (like how CID, R2R has their own), that would be sweet, cause then i'd have more MSF to work around... hehe

[EGee6]

You don't even have to call retentions for that. You can get the iPhone for $299, and get $50 rebate, and keep your existing plan, no data required. And when the iphone tries to connect to the internet, it will tell you "no data plan available" or something like that, and prompt you to use wi-fi.

Thanks for trying to spread the WRONG INFORMATION

If you don't know what you're talking about then its best you keep your mouth shut.

[Aznkid2000]

lol has anyone notice that rogers has old school hip hop songs being played while you wait?

[Sheky]

What's the cheapest family plan for two phones that you guys got through retention?

[hamzanaeem002]

Just got off the phone with retentions rep..
Here is the old plan: (No contract for about 2 years now)
200 Anytime Minutes
Call Forwarding
$25
5 Credit
Total: $31.02

New Plan: with three year renewal (Starting Dec.3,08)
250 Min +50 Bonus
Eve/wkds starting at 6
100 Canadian Long Distance Minutes
Unlimited Incoming credited
Unlimited Network Calling
________________________
$25-$10 Credit (for duration of contract)

+Smartphone Value Pack $15
* Enhanced Voicemail
* Call Display with Name Display2
* 2,500 Sent Text Messages
* 1,000 Sent Picture & Video Messages
* Mobile Backup3
* WhoCalled™

TOTAL:
30 + SAF+ 911Fee+Taxes

And they have given me to the end of the year to choose the phone I want with it (at 3 year contract price)....haven't really decided yet....hopefully there will be price drops on some phones. I'm not asking you to rate it as I am comfortable with what I got and it suits my needs, but I am just showing you what I was able to get.:D

[Aznkid2000]

just wondering is the blackberry bold worth it for 199$ for 3 year contract??

right now i don't really like any phones rogers is offering but prefer to use my phone right now and sell the bold and maybe buy myself a different phone

[nitroblu]

uh, technically its not a JUST txt msg credit. its a credit for add on deals like $6 125 txt msg, $15 smartphone pkg, $11 pkg. and such. I think i'm going to call in a second actually :)

...so it's a MSF....that's wat i thought...i don't tihnk there' such thing as an "add on" credit. What they told you is simply they attach a note to the MSF so that finance knows its for a particular feature and doesnt' just remove it.

as far as I know, there's only feature specific credits for CID, VM, ultd incoming, ultd r2r, free early evenings (student promotion), and 100 min CDN LD (??? i tihnk, not too sure about this one)

[shopper-X]

just wondering is the blackberry bold worth it for 199$ for 3 year contract??

right now i don't really like any phones rogers is offering but prefer to use my phone right now and sell the bold and maybe buy myself a different phone

I've given up on the Bold and I'm going to wait for the E71.
Confirmed: Nokia E71 officially coming to Rogers (http://mobilesyrup.com/2008/11/17/confirmed-nokia-e71-officially-coming-to-rogers/)
However, no pricing yet :(

[dmpP]

...so it's a MSF....that's wat i thought...i don't tihnk there' such thing as an "add on" credit. What they told you is simply they attach a note to the MSF so that finance knows its for a particular feature and doesnt' just remove it.

as far as I know, there's only feature specific credits for CID, VM, ultd incoming, ultd r2r, free early evenings (student promotion), and 100 min CDN LD (??? i tihnk, not too sure about this one)

I don't have a credit for this... but I have 6-mo free unlimited data on my iPhone

[LankyD]

I've given up on the Bold and I'm going to wait for the E71.
Confirmed: Nokia E71 officially coming to Rogers (http://mobilesyrup.com/2008/11/17/confirmed-nokia-e71-officially-coming-to-rogers/)
However, no pricing yet :(

+1

The wait is totally worth it.

[GateGuardian]

Hey guys,

did you guys call retention directly or threaten to cancel your account with a csr first? I was also wondering if it's possible to get such a great deal with just a reg. CSR or it has to be a retention rep. THANKS :)

[matt_8105]

Just wondering when are they available? I called just now but the automated machine says that I should call again during regular business hours. So I'm only able to talk to them from 9-5pm?

[Aznkid2000]

think its open till 8pm

and BTW its better to tell the CSR what you want, before all i did was call and ask what better plan can you give me and they threw me some dumb plans. But if you say can i get text messaging, voicemail, caller id and etc they will give you it for free (credit) or something.

[matt_8105]

think its open till 8pm

and BTW its better to tell the CSR what you want, before all i did was call and ask what better plan can you give me and they threw me some dumb plans. But if you say can i get text messaging, voicemail, caller id and etc they will give you it for free (credit) or something.

Oh serious? I've already written down what I want, and what credits I could possibly get out of it based on the threads in here. It's okay to name the different credits (i.e value pack credit, credit on data plan etc)?

What exactly are they going to say to me at first after I call in and say "cancel my phone"? Will I have to give some sort of reasons why I want to cancel or will they attempt to present me with some plan and see if I budge right off the bat?

Thanks!

[Aznkid2000]

just say something like i think i am paying too much for my plan or something and ask if you can give me extra text messaging or w.e

keep trying to work something out with the CSR, if they don't budge hang up and try again later. But i don't think they credit data plan and such

[enyaw]

just say something like i think i am paying too much for my plan or something and ask if you can give me extra text messaging or w.e

keep trying to work something out with the CSR, if they don't budge hang up and try again later. But i don't think they credit data plan and such

Actually, I called today about adding data to my plan and to try and get the Bold for $99.

I called the regular number and connected to the blackberry/data centre. (ie not retentions, just normal data CxR). Although I couldn't get the Bold for $99 (got it for $199 though) he did offer me a $10 credit/month for the entire 3 yr term towards any data plan.

so my plan is:

250 daytime
ul ev/wd after 6
cid, vm, txt
1000 LD
ul email/IM

= $31 + saf + 911 + tax.

Also got 3 month ul data and 50% off wireless charges for 3 months.

[bigjee]

Actually, I called today about adding data to my plan and to try and get the Bold for $99.

I called the regular number and connected to the blackberry/data centre. (ie not retentions, just normal data CxR). Although I couldn't get the Bold for $99 (got it for $199 though) he did offer me a $10 credit/month for the entire 3 yr term towards any data plan.

so my plan is:

250 daytime
ul ev/wd after 6
cid, vm, txt
1000 LD
ul email/IM

= $31 + saf + 911 + tax.

Also got 3 month ul data and 50% off wireless charges for 3 months.

Did you get the $50 HUP MIR?

[jigs910]

i saw a couple of pages earlier about someone wanting to replace a damaged phone.. similar situation

My brothers phone started messing up on him. and he was wondering if rogers would replace the phone for him.. (its been less than 8 months).. whats the exact policy rogers has for replacing damaged phones? should he go straight to a kiosk or call in first?

[Haz]

i saw a couple of pages earlier about someone wanting to replace a damaged phone.. similar situation

My brothers phone started messing up on him. and he was wondering if rogers would replace the phone for him.. (its been less than 8 months).. whats the exact policy rogers has for replacing damaged phones? should he go straight to a kiosk or call in first?Why my one of my TyTN's buttons stopped working, I just called in (sent me to data phone support or something) and they sent me a replacement that arrived within 2 days. I packed up the old phone and sent it back with the included box and shipping label.

[Pornosaur]

Called in today...been with Rogers 3 years now and contract is expired. They offered to add the following if I extended it by 2 more years.


250/Unlimited Eve/Wkds Plan
25 Bonus anytime minutes
500 text msgs
6PM Early Eve. Calling Option
Voicemail
Call Display
100 Long Distance Minutes
100 extra Daytime Minutes
Free Rogers to Rogers calling
$42.32 Total after taxes, SAF, 911.

The bolded items were added after calling in today.

What do you guys think?

[shopper-X]

i saw a couple of pages earlier about someone wanting to replace a damaged phone.. similar situation

My brothers phone started messing up on him. and he was wondering if rogers would replace the phone for him.. (its been less than 8 months).. whats the exact policy rogers has for replacing damaged phones? should he go straight to a kiosk or call in first?


Why my one of my TyTN's buttons stopped working, I just called in (sent me to data phone support or something) and they sent me a replacement that arrived within 2 days. I packed up the old phone and sent it back with the included box and shipping label.

He should try to get a advanced replacement first over the phone, but they only do that if they have tested with you over the phone first.

He could get a loaner if he goes to a kiosk or Rogers Wireless store, but they will repair the phone, not replace it.

[delhite]

Thanks for trying to spread the WRONG INFORMATION

If you don't know what you're talking about then its best you keep your mouth shut.

ibear is right..it gives that popup if you have the data blocked on it "intenet.com" and edge. for which you obviously have to call in.

[blahing]

I used to be on a $35 family plan
I got a HUP and a new plan about a month ago for both phones. Heres what they offered on a 2 year plan for 2 phones
200 day time minutes plus 50 bonus
$11 value pack with
unlimited evenings staring 8pm and unlimited weekends
$10 credit each month
activation fee waived
$20 + 6.95 + 0.5 + tax = $28.45 each month

but when my bill came in the mail, I opened the bill and found this:

Partial charges:
basically my family plan for 4 days which they charged and credited fully.

Regular Charges:
Nov 05 - Dec 04
200/unlimited Eve/Wkds Plan
Savings: Monthly Plan credit 2 yr
50 bonus minutes
value pack $11
Savings: Value pack 1 month credit
all together with system access fee, 911 fee, and tax, it comes to $17.90
and they charged me a $35 activation fee

so why am I getting $8.82 off and a $11 credit instead of the $10? I'm not complaining, just curious if it will stay this way. Can you guys explain the way they billed me and what I can expect next month?

[ahsalloum]

Hey guys, I'm on a three year plan and almost half way through. Do you think I can score a decent HUP through retentions? Also, do you think it is better to wait till Christmas and what phone do you guys think is the best to get now? I was thinking of maybe getting the iPhone and selling it. I'd appreciate your opinions, please. :)

[matt_8105]

So after doing all my research of what deals people have gotten, I've finally called them and I was offered the following:

250/Unlimited Eve/Wkds Plan - $20.00

* 6PM Early Eve. Calling Option
* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.

# Digital Call Display Credit - To be removed on 19/11/2011
# Incoming Calling Opt. Cr - To be removed on 18/11/2011
# Rogers to Rogers 3Yr Bonus - To be removed on 18/11/2011

Total: $20+SAF+911+taxes [2 year contract]

I was previously on the family plan and was able to get them to switch the other line over to the following emergency plan:

Rogers 40 2 Year - $8.00

* 40 Anytime Minutes

Total: $8+SAF+911+taxes [2 year contract]

Thanks for everyone's help. I was able to get this deal on my first attempt.

I believe you just need to state your case politely and let them know what concerns you have with your previous plan. After that, you can let them know what you're looking for and see what they can come up with. Mentioning what competitors are offering helps as well.

[forgiven]

I used to be on a $35 family plan
I got a HUP and a new plan about a month ago for both phones. Heres what they offered on a 2 year plan for 2 phones
200 day time minutes plus 50 bonus
$11 value pack with
unlimited evenings staring 8pm and unlimited weekends
$10 credit each month
activation fee waived
$20 + 6.95 + 0.5 + tax = $28.45 each month

but when my bill came in the mail, I opened the bill and found this:

Partial charges:
basically my family plan for 4 days which they charged and credited fully.

Regular Charges:
Nov 05 - Dec 04
200/unlimited Eve/Wkds Plan
Savings: Monthly Plan credit 2 yr
50 bonus minutes
value pack $11
Savings: Value pack 1 month credit
all together with system access fee, 911 fee, and tax, it comes to $17.90
and they charged me a $35 activation fee

so why am I getting $8.82 off and a $11 credit instead of the $10? I'm not complaining, just curious if it will stay this way. Can you guys explain the way they billed me and what I can expect next month?

Value pack 1 month credit is the first month free of ANY value pack. It'd be removed next month & the $10 credit kicks in. Too bad u didn't get both on this bill (which I did :D) but it's a nice plan anyway :)

For activation fee you should definitely call back & tell them to credit it cuz it was they promised u to get u sign the contract.

Hope this helps!

[Sheky]

Value pack 1 month credit is the first month free of ANY value pack. It'd be removed next month & the $10 credit kicks in. Too bad u didn't get both on this bill (which I did :D) but it's a nice plan anyway :)

For activation fee you should definitely call back & tell them to credit it cuz it was they promised u to get u sign the contract.

Hope this helps!

Can you please elaborate what kind of family plan you got and for how much? There's not a whole lot of recent family plan examples in this thread.

[forgiven]

Can you please elaborate what kind of family plan you got and for how much? There's not a whole lot of recent family plan examples in this thread.

I'm not on family plan, sorry!!!

[blahing]

I received my bill and I see this:
Savings: monthly plan credit 2 yr -$8.82

this is on my first bill after HUP and my new plan, what is this and will it continue for the length of the contract? I'm not supposed to be getting the $8.82 credit.

[blahing]

Can you please elaborate what kind of family plan you got and for how much? There's not a whole lot of recent family plan examples in this thread.

Are you asking about my previous family plan?
It was just a plain family plan.

$35 for 2 lines
200 minutes
unlimited evenings and weekends
thats all I had!
after system access fee, 911 fee, and tax it came to about $56 each month
terrible plan

[zweinstein]

Can you please elaborate what kind of family plan you got and for how much? There's not a whole lot of recent family plan examples in this thread.

Why get a family plan? Get individual plans with R2R. Then you get free talking between the plan members. + it is a lot cheaper than a family plan

[clueless]

is rogers billing by the minute for all new plans?

[Nermal]

is rogers billing by the minute for all new plans?

Yes.

[mcewen]

I just got off a very frustrating call with Robbers again… both customer service and retentions…. And now a manager is supposed to call me back within 72 business hours (does that mean 2 weeks… or 3 working days)….

Here are a few facts that are documented on their system.. documented in different areas:

Total price should be 63.22 after tax.

Plan should be:
17.50 200 mins eve/week from 6
11 -valpack
-10 -valpack cred
+30 6 gig data
100 LD mins

If you add the 6.95 and .50… then add tax it comes to 63.22/month…. THEREFORE.. THERE IS NO BLOODY CHARGE FOR THE 100 LD MINS!

The guy says that they added an additional $5 credit to help offset the LD that I use…. At .35/min! (highway robbery!).

I said look… you are offering me $5 credit… I know there is a $5 1000 LD block.. how about you put that on the plan? She wouldn’t… not available on my EPP.

What a joke. I want what I was guaranteed…. I asked if they could pull up the recordings of the conversation I had with the original customer service person who negotiated the plan with me… no.. they can’t do that. (WTF… why record it if you can’t use it!?!? Oh yeah… it can’t be used to benefit the customer… only for the company….)

Anyone have any suggestions how I can get the manager to honour the original commitment?

[P4rtyboy]

I just got off a very frustrating call with Robbers again… both customer service and retentions…. And now a manager is supposed to call me back within 72 business hours (does that mean 2 weeks… or 3 working days)….

Here are a few facts that are documented on their system.. documented in different areas:

Total price should be 63.22 after tax.

Plan should be:
17.50 200 mins eve/week from 6
11 -valpack
-10 -valpack cred
+30 6 gig data
100 LD mins

If you add the 6.95 and .50… then add tax it comes to 63.22/month…. THEREFORE.. THERE IS NO BLOODY CHARGE FOR THE 100 LD MINS!

The guy says that they added an additional $5 credit to help offset the LD that I use…. At .35/min! (highway robbery!).

I said look… you are offering me $5 credit… I know there is a $5 1000 LD block.. how about you put that on the plan? She wouldn’t… not available on my EPP.

What a joke. I want what I was guaranteed…. I asked if they could pull up the recordings of the conversation I had with the original customer service person who negotiated the plan with me… no.. they can’t do that. (WTF… why record it if you can’t use it!?!? Oh yeah… it can’t be used to benefit the customer… only for the company….)

Anyone have any suggestions how I can get the manager to honour the original commitment?

i dont get it. so you require the 1000LD minutes...? you currently have 100LD minutes for free.... dunno why you are saying "If you add the 6.95 and .50… then add tax it comes to 63.22/month…. THEREFORE.. THERE IS NO BLOODY CHARGE FOR THE 100 LD MINS!" that portion....

[worldjerseys]

my 3 year contract is up next month and as I was looking at the iphone, but I've fallen in love with the smaller, sexier HTC Touch Diamond... so does anyone know when Rogers is supposed to carry this phone? if it's not soon, I may have to move on to Telus or Bell.

cheers

[Soulibrium]

Is there a MAX $ amount rogers can credit you per month? i have about ~$20 worth of credits on my plan now, i was just wondering if there is a cap? and if there is, am i at that cap?

i want to get the $25 500meg data plan, but i wanna see if i can somehow get credits on it. like -$15 on that plan to make it a tasty $10 a month ! hehehehe

[ahsalloum]

Hey guys, I'm on a three year plan and almost half way through. Do you think I can score a decent HUP through retentions? Also, do you think it is better to wait till Christmas and what phone do you guys think is the best to get now? I was thinking of maybe getting the iPhone and selling it. I'd appreciate your opinions, please. :)

Why does no one bother to help here?
I asked questions about 5 times over a period of a month or so and every time everyone ignores me.
Come on, is this not why this thread is for. All I see is people boasting their plans, no one bothers to help another.

[mcewen]

i dont get it. so you require the 1000LD minutes...? you currently have 100LD minutes for free.... dunno why you are saying "If you add the 6.95 and .50… then add tax it comes to 63.22/month…. THEREFORE.. THERE IS NO BLOODY CHARGE FOR THE 100 LD MINS!" that portion....

sorry.. I was a little steamed when I wrote that. Point is they won't honour the price plan they agreed to on Sept 23rd.

I negotiated the plan and free 100 LD mins.

The guys said 100 LD mins are $12 (yet I know from these forums that 1000LD mins are only $5.)

they told me that they couldn't give 100 LD mins free.... so they gave me $5 off to "help" me out and that it would only be $7.

Not good enough.. I want free 100 LD mins.

System won't let that happen.....

so I said... fine... if you aren't able to give the free 100 LD mins because of "excess credits" then how about charging me $5 for 1000 and then the existing credit will offset it. .... I'll be a happy camper... no can do... not with your plan.. won't work.

fine then... I like the number of your ombudsman office....

"huh?" was my response.. "what's that?"

A manager ended up calling me a few minutes ago. She wouldn't budge either. She offered to put me on a different plan.. but she wouldn't give me what I was promised. So.. I am going to write to the Office of the President.


A restaurant can't give you a menu to order from, feed you, and then get expect you to pay higher than what the menu prices stated.... no matter what their system can or cannot do.

[ky0kun]

Just called in, talk to a rep about getting MSN Messanger on my phone.

She said it was going to cost me $7/mth, even though I have Unl. Web Browsing and Unl. Text Messaging.

I know that with AT&T they offer it as a free service, so I explained that competitors were offering it for free.

The first offer she gave me, was to credit my next bill $20, which would cover the cost of MSN for 3 months, give or take $1.

I was still unhappy, that I would have to pay $7/mth after that.

I explained that I was really displeased because they had given me a decent plan, price matched against another plan before, and that I was already paying for my voice and data services.

It basically came down to me saying, "I would like to speak to someone about canceling my service"

Once I got through to Retentions, I spoke to a gentleman who was really up beat and seemed to know his stuff.

I explained the problem and he added a $5 monthly credit to my account, so I basically got MSN for $2/mth.

He said he would have given it to me for free, but he didn't have a $7/mth credit, so I took what I could get.


Not to bad, imho.

Another note:

As of right now, AT&T is offering a new corporate plan with their employee's
I dont' have the flyer right now, I will try and find it.

I think it's essentially for store managers, so that they have a demo phone to let customers use in the store. However, I am working on getting Rogers to let me use the plan here, as a customer.

Details for the plan are as follows:

5000 Anytime Minutes
Unl. Nights/Weekends @ 9PM
Unl. Text Messaging
Unl. Web Browsing (WAP) (PDA Browsing is $10/mth extra)
All this for SAF+911+$20/mth.

I know, it sounds ridiculous, but, I am working on it.
The other plan they have, that I believe is for employee's (not managers) is the same, same cost, but with 2000 Anytime.

I have to go search for the flyer again, I found it just recently, but I will keep searching and let you know how my progress is.

[monstar]

Thats a sick plan, 5000 minutes? Dear god...haha

I just recently called in to make some changes on my account

20$ - 250 daytime, Evening weekends at 9pm
5$ Early evenings at 6pm
Caller ID with Caller ID credit
Unlimited Text message with Unlimited Text Credit
10$ - Unlimited Incoming
5$ - 1000 Long Distance Minutes
Rogers to Rogers Credit

40$ + gst + 911 + saf

[P4rtyboy]

sorry.. I was a little steamed when I wrote that. Point is they won't honour the price plan they agreed to on Sept 23rd.

I negotiated the plan and free 100 LD mins.

The guys said 100 LD mins are $12 (yet I know from these forums that 1000LD mins are only $5.)

they told me that they couldn't give 100 LD mins free.... so they gave me $5 off to "help" me out and that it would only be $7.

Not good enough.. I want free 100 LD mins.

System won't let that happen.....

so I said... fine... if you aren't able to give the free 100 LD mins because of "excess credits" then how about charging me $5 for 1000 and then the existing credit will offset it. .... I'll be a happy camper... no can do... not with your plan.. won't work.

fine then... I like the number of your ombudsman office....

"huh?" was my response.. "what's that?"

A manager ended up calling me a few minutes ago. She wouldn't budge either. She offered to put me on a different plan.. but she wouldn't give me what I was promised. So.. I am going to write to the Office of the President.


A restaurant can't give you a menu to order from, feed you, and then get expect you to pay higher than what the menu prices stated.... no matter what their system can or cannot do.

ohh i see what your getting at now. that makes sense.

hmm, thats weird, cause i was under the impression that 100LD was offered free with retentions. you could try the "i like the piricng of my plan before i added the 100LD, isnt there a way to get 100LD at no cost?" ... dunno if it will work. .. and hey if it does... and you get to keep the $5 credit. awesome!

but imo, best to keep trying man. thats all i could say

[P4rtyboy]

Why does no one bother to help here?
I asked questions about 5 times over a period of a month or so and every time everyone ignores me.
Come on, is this not why this thread is for. All I see is people boasting their plans, no one bothers to help another.

probably because its been said alot in this thread...
HUP depends on your revenue on your plan...

[monstar]

ohh i see what your getting at now. that makes sense.

hmm, thats weird, cause i was under the impression that 100LD was offered free with retentions. you could try the "i like the piricng of my plan before i added the 100LD, isnt there a way to get 100LD at no cost?" ... dunno if it will work. .. and hey if it does... and you get to keep the $5 credit. awesome!

but imo, best to keep trying man. thats all i could say

Not always the case because sometimes the credits are attached to certain options.
I've switched things around lost credits but luckily have been able to negotiate my way back into it.
I had 2500 txts, went WAY over this last month or so. Customer Service offered me 20$ for 10,000 txts. I have 2500 for 10$ and 10$ credit...she said I would lose my credits for 10$ if I switched my txt plan. I hung up and called Retentions (611, then say Cancel) and got Unlim Txt for 10$ through them

One thing I did realize was I said in terms of getting LONG DISTANCE
I used to have this option before I changed my price plan, and say that you need to use this option again.

Ex. I used to have 1000LD but when I went to my retentions plan, I couldn't get it. But still had 100LD

When I called in earlier this week I said I have been doing more traveling for work and school and possibly require more LD minutes, wanted to get this option that I had before. She asked "How Long ago?" I said before I changed my price plan, which was Oct 2007, she said he system can't look that far back....

Worth a shot!

[nitroblu]

Why does no one bother to help here?
I asked questions about 5 times over a period of a month or so and every time everyone ignores me.
Come on, is this not why this thread is for. All I see is people boasting their plans, no one bothers to help another.

try using the useful "search this thread" function....chances are, your question has already been answered before, why repeat an answer and make this outrageously long thread any longer.

[kcorscadden]

Why does no one bother to help here?
I asked questions about 5 times over a period of a month or so and every time everyone ignores me.
Come on, is this not why this thread is for. All I see is people boasting their plans, no one bothers to help another.


try using the useful "search this thread" function....chances are, your question has already been answered before, why repeat an answer and make this outrageously long thread any longer.

+1

I would think with 18648 posts in this thread (This post making it 18649), your question(s) have probably been answered.

No offense, but it isn't our fault that you are too lazy to look for the info. It amazes me how everyone wants to be spoon fed all their wants and needs. I know it's a lot of pages to go through, but if you want to save some money and get a kick ass plan, then you have to put in some effort and get your hands dirty.

[Discount]

Not always the case because sometimes the credits are attached to certain options.
I've switched things around lost credits but luckily have been able to negotiate my way back into it.
I had 2500 txts, went WAY over this last month or so. Customer Service offered me 20$ for 10,000 txts. I have 2500 for 10$ and 10$ credit...she said I would lose my credits for 10$ if I switched my txt plan. I hung up and called Retentions (611, then say Cancel) and got Unlim Txt for 10$ through them

One thing I did realize was I said in terms of getting LONG DISTANCE
I used to have this option before I changed my price plan, and say that you need to use this option again.

Ex. I used to have 1000LD but when I went to my retentions plan, I couldn't get it. But still had 100LD

When I called in earlier this week I said I have been doing more traveling for work and school and possibly require more LD minutes, wanted to get this option that I had before. She asked "How Long ago?" I said before I changed my price plan, which was Oct 2007, she said he system can't look that far back....

Worth a shot!

How the heck do you go "way over" 2500 texts in a month? Thats like a full time job texting all day. lol

[nitroblu]

How the heck do you go "way over" 2500 texts in a month? Thats like a full time job texting all day. lol

I asked a similar question to a very friendly retentions rep. she said she's actually seen accounts that have surpassed 2500 texts per month,...quite a few customers apparently actually require the 10000 txt plan ....i dont' understand either...hahahah their poor thumbs

but to most ppl, 2500 texts is basically "ultd texting"

[P4rtyboy]

+1

I would think with 18648 posts in this thread (This post making it 18649), your question(s) have probably been answered.

No offense, but it isn't our fault that you are too lazy to look for the info. It amazes me how everyone wants to be spoon fed all their wants and needs. I know it's a lot of pages to go through, but if you want to save some money and get a kick ass plan, then you have to put in some effort and get your hands dirty.

+1 totally agree
it takes time (ive spent > 24h talking with reps) to get the plan i have. cant shortcut with this

[hoon]

sorry.. I was a little steamed when I wrote that. Point is they won't honour the price plan they agreed to on Sept 23rd.

I negotiated the plan and free 100 LD mins.

The guys said 100 LD mins are $12 (yet I know from these forums that 1000LD mins are only $5.)

they told me that they couldn't give 100 LD mins free.... so they gave me $5 off to "help" me out and that it would only be $7.

Not good enough.. I want free 100 LD mins.

System won't let that happen.....

so I said... fine... if you aren't able to give the free 100 LD mins because of "excess credits" then how about charging me $5 for 1000 and then the existing credit will offset it. .... I'll be a happy camper... no can do... not with your plan.. won't work.

fine then... I like the number of your ombudsman office....

"huh?" was my response.. "what's that?"

A manager ended up calling me a few minutes ago. She wouldn't budge either. She offered to put me on a different plan.. but she wouldn't give me what I was promised. So.. I am going to write to the Office of the President.


A restaurant can't give you a menu to order from, feed you, and then get expect you to pay higher than what the menu prices stated.... no matter what their system can or cannot do.

i bet if you switched your plan to a retention plan and not an epp..
you could get the $5 1000 LD plus other goodies and save you the trouble
but u would have have change your plan to 250 for $20 instead of 250 for $17.50
i mean ur only saving $2.50.
are you talking to retentions or just normal csr?

[dmpP]

i bet if you switched your plan to a retention plan and not an epp..
you could get the $5 1000 LD plus other goodies and save you the trouble
but u would have have change your plan to 250 for $20 instead of 250 for $17.50
i mean ur only saving $2.50.
are you talking to retentions or just normal csr?

similar situation with me... I wanted the 17.50 plan... with 1000ld for $5...

I was put on it... then my plan changed 2 days later to a $20 plan with the 1000LD for $5... but they applied a credit against my plan to offset it... I'm happy with that though... so it's fine w/ me.

[EGee6]

Why does no one bother to help here?
I asked questions about 5 times over a period of a month or so and every time everyone ignores me.
Come on, is this not why this thread is for. All I see is people boasting their plans, no one bothers to help another.


You wanted our opinions but nobody wants to give it to you.

What's so hard to understand? You'd think that after FIVE TIMES you'd be smart enough to clue in on that.

[monstar]

It's called being really bored in University classes...hahaha

I have friends that have Unlimited Text and hover around the 4000-5000 mark
I have a friend that hits 10,000 a month

They're all done school and working too, so I guess I'm doing good..haha

[jigs910]

He should try to get a advanced replacement first over the phone, but they only do that if they have tested with you over the phone first.

He could get a loaner if he goes to a kiosk or Rogers Wireless store, but they will repair the phone, not replace it.

well i told him to give rogers a call.. he did yesterday and he got a confirmation number and wat not.. and then went to the kiosk on thursday to check it out.. they rejected it b/c they said the phone was water damaged.. turns out.. it was actually water damaged.. my niece had dropped it in the sink or something..

is there anyway around this? he says the phone itself works.. but the keypad doesn't.. do you think if he could get rogers to send him a lender by mail and ship the one he has back like u said? if so how?

[jigs910]

5000 anytime minutes??!?!?!? isnt that basically an unlimited plan.. i have an uncle who has 1000 and unlimited evening and weekends and hes paying like $115+fees for juss the plan.. i dont think rogers would ever do that for 20+fees.. but if u get it.. i would personal come and congratulate u..

as for texting.. i dont see how people text so much.. my friends having a similar problem.. he went from nothing to 125.. and now hes going over in the first week in.. i told him juss call rogers and see if u can get the 2500 w/ a 5 dollar credit..

it still amazes me how much ppl text..

[shopper-X]

well i told him to give rogers a call.. he did yesterday and he got a confirmation number and wat not.. and then went to the kiosk on thursday to check it out.. they rejected it b/c they said the phone was water damaged.. turns out.. it was actually water damaged.. my niece had dropped it in the sink or something..

is there anyway around this? he says the phone itself works.. but the keypad doesn't.. do you think if he could get rogers to send him a lender by mail and ship the one he has back like u said? if so how?

It will be hard now that they know.
On the battery there is a white sticker and when there is water damage a red line appears. He could try borrowing a battery that is the same and trying another location. I do not know if there are any other indicators so it's worth a try.

[bubble.tea]

...I'm not supposed to be getting the $8.82 credit.
No problem. Call into Rogers and tell them to reverse the credit.


...He said he would have given it to me for free, but he didn't have a $7/mth credit, so I took what I could get.

The power of speech. Some strategically timed comments and the customer feels euphoric. Sales 101.



.....I think it's essentially for store managers, so that they have a demo phone to let customers use in the store. However, I am working on getting Rogers to let me use the plan here, as a customer.
I don't see how random customers would be allowed to rack up 5000mins a month on a DEMO PHONE. Demo phones are meant to sit there and be played around with., not to have ad nauseum convos on at the store....but maybe that's just me.

Figure 2 min call every 10mins. 12hour work day. 144mns a day, times 31days 4464 wow...lol that's pretty close. Of course mind you there's a LOT of times during the week that it'll probably never be used for upwards of 5-6 hours no? Now if this would be provisioned on multiple sims in the whole stores demo phones on a shared plan, then yah I guess that would be the thing to do...but you're forgetting one thing...STORES GET FREE DEMO LINES ANYWAY...they don't have to pay for them lol....at least I think they don't.


Details for the plan are as follows:

5000 Anytime Minutes
Unl. Nights/Weekends @ 9PM
Unl. Text Messaging
Unl. Web Browsing (WAP) (PDA Browsing is $10/mth extra)
All this for SAF+911+$20/mth.....

I will keep searching and let you know how my progress is.
Love to see what you come up with.


+1

.... have to put in some effort and get your hands dirty.
What effort? RFD has search within thread. That makes it stupid easy. Try doing that on a forum without this module plug-in. THAT sucks. The answers are right here....under my chinny chin chin.

[bluekayaker]

I have the $5 for 5 MB data plan from about a year ago. I use it on a BB Pearl (but I don't have any BB services - I use Opera Mini). I probably use about 2MB a month, mainly just for checking GMail or the weather once or twice a week. Given how much data plans have changed, does anyone know what my options are? I'm NOT prepared to pay $30 or whatever for a ridiculous amount of usage. If anything, I'd like to pay less or get more for $5. I'm hesitant to call as I'm afraid they will tell me I have to get an expensive plan if I want to continue browsing on my BB.

Cheers

[jigs910]

On the battery there is a white sticker and when there is water damage a red line appears. He could try borrowing a battery that is the same and trying another location.


Regarding the white sticker.. i just changed it for him minutes ago.. i had an old phone sitting around.. so carefully peeled it off and put it on.. looks like normal.. anyone know of any other indicators?

i also tried seeing if his phone worked... it works fine.. problem is just a few keys seem to be malfunctioning.. and his options key now dials a number anytime its pressed.. [Nokia 5810]

He went to a kiosk.. and thats where they said no.. i am assuming that Rogers wouldnt know about it considering it was done in person.. and figure the chances of him putting a report on that is highly unlikely.. so prob go to another rogers store/kiosk and try it ther..

but yeah.. question.. did u end up getting rogers to send u a phone because ur in SASK.. or did u actually ask for that?? also.. anyone know of any other indicators that a phones been water damaged?

[Mad.Whack]

I have the $5 for 5 MB data plan from about a year ago. I use it on a BB Pearl (but I don't have any BB services - I use Opera Mini). I probably use about 2MB a month, mainly just for checking GMail or the weather once or twice a week. Given how much data plans have changed, does anyone know what my options are? I'm NOT prepared to pay $30 or whatever for a ridiculous amount of usage. If anything, I'd like to pay less or get more for $5. I'm hesitant to call as I'm afraid they will tell me I have to get an expensive plan if I want to continue browsing on my BB.

Cheers

Not happening, 5$ for 5MB is actually quite good. The cheapest Rogers BB dataplan is 15$ for 2MB

[Soulibrium]

Not happening, 5$ for 5MB is actually quite good. The cheapest Rogers BB dataplan is 15$ for 2MB

are you sure you get 2mb from it? when i called they told me NO data, only BB emails and pin messaging. cust retention also told me if i wanted data, i gotta up the plan to $25 for the 500meg+bbemails.

currently i have 10megs for $5, and i've tried 5 retention agents already, and they all keep telling me they cant apply any more credits to my account because my credits exceed my monthly paying amount. BUT i dont have anything really special...or do i?

-250 any time mins
-free after 6pm / weekends
-rogers 2 rogers
-enhanced vm
-caller id
-125 textmsg
-10meg data

for $25/mth + SAF+tax

and the retentions is telling me i have $32 worth of credits applied to my account.

[DYJ]

are you sure you get 2mb from it? when i called they told me NO data, only BB emails and pin messaging. cust retention also told me if i wanted data, i gotta up the plan to $25 for the 500meg+bbemails.

currently i have 10megs for $5, and i've tried 5 retention agents already, and they all keep telling me they cant apply any more credits to my account because my credits exceed my monthly paying amount. BUT i dont have anything really special...or do i?

-250 any time mins
-free after 6pm / weekends
-rogers 2 rogers
-enhanced vm
-caller id
-125 textmsg
-10meg data

for $25/mth + SAF+tax

and the retentions is telling me i have $32 worth of credits applied to my account.

You do have a pretty good plan man! Be glad you get data included for only $25 + SAF + Tax

[kcorscadden]

What effort? RFD has search within thread. That makes it stupid easy. Try doing that on a forum without this module plug-in. THAT sucks. The answers are right here....under my chinny chin chin.

That is kinda what I meant there bubble.tea. The poster seems to expect everyone to answer his/her questions, meanwhile the answer(s) are probably in the thread. With some effort, the poster will find the answer(s).

[shopper-X]

Regarding the white sticker.. i just changed it for him minutes ago.. i had an old phone sitting around.. so carefully peeled it off and put it on.. looks like normal.. anyone know of any other indicators?

i also tried seeing if his phone worked... it works fine.. problem is just a few keys seem to be malfunctioning.. and his options key now dials a number anytime its pressed.. [Nokia 5810]

He went to a kiosk.. and thats where they said no.. i am assuming that Rogers wouldnt know about it considering it was done in person.. and figure the chances of him putting a report on that is highly unlikely.. so prob go to another rogers store/kiosk and try it ther..

but yeah.. question.. did u end up getting rogers to send u a phone because ur in SASK.. or did u actually ask for that?? also.. anyone know of any other indicators that a phones been water damaged?


Nothing to do with SASK. I complained enough that they figured it was the phone and not the network (which it is still the opposite, network issue) so they sent me an advanced replacement.
In your case, I would get it repaired instead of an advance replacement as if they find the damage is your fault, you will be changed for the repair or replacement.
So far it is your brothers fault that his child dropped it in water. It is no fault of Nokia or Rogers. I hope the battery trick works and good luck getting it repaired.

[worldjerseys]

so with Bell's new smartphone combo plans:

New Bell plans rival Rogers iPhone deals

http://www.electronista.com/articles/08/11/20/bell.smartphone.plans/

will Rogers be offering some better data/voice plan deals for Xmas?

I'm hoping so.

[P4rtyboy]

are you sure you get 2mb from it? when i called they told me NO data, only BB emails and pin messaging. cust retention also told me if i wanted data, i gotta up the plan to $25 for the 500meg+bbemails.

currently i have 10megs for $5, and i've tried 5 retention agents already, and they all keep telling me they cant apply any more credits to my account because my credits exceed my monthly paying amount. BUT i dont have anything really special...or do i?

-250 any time mins
-free after 6pm / weekends
-rogers 2 rogers
-enhanced vm
-caller id
-125 textmsg
-10meg data

for $25/mth + SAF+tax

and the retentions is telling me i have $32 worth of credits applied to my account.

5 credit E+w @ 6
5 credit r2r
8 credit enhance vm
7 credit CID
6 credit 125 text
... seems like ~32 in credits. makes sense....

you can save some credits by getting the $11 value pack credited for $10... save you some MSF... unless i did the breakdown wrong...

[Soulibrium]

5 credit E+w @ 6
5 credit r2r
8 credit enhance vm
7 credit CID
6 credit 125 text
... seems like ~32 in credits. makes sense....

you can save some credits by getting the $11 value pack credited for $10... save you some MSF... unless i did the breakdown wrong...

i believe these are my credits:

$5 for vision plan (data plan)
$5 R2R
$7 CID
$15 credit (i have no idea what this attaches to, its just a generic credit on my bill)

i've had this plan for a year now, and i got lucky last nite calling an agent, BUT i did not act on it. i called retentions and one of the agents told me i can buy the 8220 straight up for $49.99 with no BB plan. stupid me, i said ill think about it and when i reliazed it was a good deal and called back, it was too late. none of the agents said it was on my account notes nor was it something a normal retentions agent can give..boo..:( maybe ill try again tonite.

[mcg]

That's weird, the $11 value pack on my account is credited via. a Monthly Fee Credit... it's not one of those specialized credits.

But I do admit, those Bell deals are way better than what ROGERS has to offer. Too bad ROGERS has the good phones, lol

[nitroblu]

That's weird, the $11 value pack on my account is credited via. a Monthly Fee Credit... it's not one of those specialized credits.

But I do admit, those Bell deals are way better than what ROGERS has to offer. Too bad ROGERS has the good phones, lol

if u dont' mind the cdma, telus and bell are gettign some better phones lately, and a lot more variety than roger's BB adn iphone blitz...but if u can wait for a few more months, i hear roger's line-up for Q1 and Q2 2009 is gonan be killer

[idesign]

Just called and they offered plan below.can any1 tell if it is good deal

My Current Plan
$25 per month
100 day time
1000 eve&weekend from 8pm
$7 caller id

New Offering
$25 Month
250 daytime
Unlimited Eve & Wnd from 8pm
Unlimited Incoming.
Free Caller Id
Free Rogers to Rogers
100 LD minute.
3 year term
iPhone 16GB for $349.99

Let me know if it is good deal so i can sign up contract.

[StylishP]

Just called and they offered plan below.can any1 tell if it is good deal

My Current Plan
$25 per month
100 day time
1000 eve&weekend from 8pm
$7 caller id

New Offering
$25 Month
250 daytime
Unlimited Eve & Wnd from 8pm
Unlimited Incoming.
Free Caller Id
Free Rogers to Rogers
100 LD minute.
3 year term
iPhone 16GB for $349.99

Let me know if it is good deal so i can sign up contract.

it's better than what u had before. but tell them u want evenings to start at 6pm. You want the iphone for $299 and no activation fee and u'll sign, otherwise no deal.

[asteroids]

I've got 5 phones. I'm currently on a month to month "business"
plan, but I'm sure I can do better these days.

What's the best "deal".

The mix is a modest amount of local calls and some
long distance.

[idesign]

it's better than what u had before. but tell them u want evenings to start at 6pm. You want the iphone for $299 and no activation fee and u'll sign, otherwise no deal.

thx
forgot to metion.Activation fee is waived.
u r right .i need from 6pm.

So is there anything else i should ask .let me know.thx

[AllanJ]

Anyone get visual voicemail through a retention plan as an individual option (not in a package) WITH a regular voicemail credit attached?

If not, is there a visual voicemail credit that can be applied to an account?

[P4rtyboy]

i believe these are my credits:

$5 for vision plan (data plan)
$5 R2R
$7 CID
$15 credit (i have no idea what this attaches to, its just a generic credit on my bill)

i've had this plan for a year now, and i got lucky last nite calling an agent, BUT i did not act on it. i called retentions and one of the agents told me i can buy the 8220 straight up for $49.99 with no BB plan. stupid me, i said ill think about it and when i reliazed it was a good deal and called back, it was too late. none of the agents said it was on my account notes nor was it something a normal retentions agent can give..boo..:( maybe ill try again tonite.

unless the vision plan is separate (not classified as a monthly credit [MSF]), youve maxxed your MSF. so you wouldnt be able to get anymore credits then. xD

[P4rtyboy]

thx
forgot to metion.Activation fee is waived.
u r right .i need from 6pm.

So is there anything else i should ask .let me know.thx

text messages?

[nitroblu]

text messages?

lol y ask for more if you don't need it. obviously, if you didn't ask for it before, you probably don't need it (otherwise you would've remember to ask for it)...don't give the finance dept more reason to audit your account

for instance, i was supposed to have my $20 VP switched to the $15 smartphone VP next month since I HUP'd to the BB Flip, but I sent it back cuz i didn't really like it, so I asked to have the $15 VP change cancelled. I know I could have gotten away with it, be paying $5 less/month, but I'd rather play it safe, so I can keep all my credits instead.

[blahing]

why did I get a $8.82 credit on my bill? will it be permanent?

[nitroblu]

why did I get a $8.82 credit on my bill? will it be permanent?

...i think actually speaking to retentions about that might be of better help to you,

[megardi]

why did I get a $8.82 credit on my bill? will it be permanent?


$8.82 is a strange number, so I think one of two things has happened... either it is a one time credit of exactly $8.82 for some reason (did you call in and dispute any overage charges?), or it is something like a $10 monthly credit, that was "prorated" because you switched your plan partway through the month. It could be that if you recently negotiated a plan, that the CSR put a credit on your account to offset something that they made it sound like was just "included" with what they offered. They don't always explain which things they add separately and have to credit, to get to the final price.

If it is the latter, then it would be a recurring monthly charge. But either way, I'm not sure what benefit you get out of calling. Best case scenario, they explain to you why it is there.. worst case scenario, it is there and it shouldn't be and they take it away. I say wait until next month and see what happens. Hope that helps.

[blahing]

$8.82 is a strange number, so I think one of two things has happened... either it is a one time credit of exactly $8.82 for some reason (did you call in and dispute any overage charges?), or it is something like a $10 monthly credit, that was "prorated" because you switched your plan partway through the month. It could be that if you recently negotiated a plan, that the CSR put a credit on your account to offset something that they made it sound like was just "included" with what they offered. They don't always explain which things they add separately and have to credit, to get to the final price.

If it is the latter, then it would be a recurring monthly charge. But either way, I'm not sure what benefit you get out of calling. Best case scenario, they explain to you why it is there.. worst case scenario, it is there and it shouldn't be and they take it away. I say wait until next month and see what happens. Hope that helps.
thanks for clarifying things
I negotiated a new plan part way through the billing period. Theres nothing overcharged or credit I'm supposed to be getting which is $8.82.
I'm already getting a credit on my $11 value pack. So if its re-occurring, their mistake benefits me.
Not sure what to do though. I need to call in about the activation fee which was charged, but supposed to be waived. But I can't wait till next billing period because I have $300 charge for HUP and I don't wanna be paying interest on that.
Including system access fee, 911 fee, all taxes, I pay only 20.05 each month! ...that is, if the $8.82 is a re-occurring saving.

[hprockets]

just got this plan thru retentions:

$15 + SAF + 911 + tax = $25.37

200 daytime minutes
1000 e/w @ 6pm
50 txt
Caller ID
Voicemail

[bluekayaker]

Not happening, 5$ for 5MB is actually quite good. The cheapest Rogers BB dataplan is 15$ for 2MB

But I don't have a BB plan, I just have a normal phone plan with data usage. The BB features on my phone have been disabled so I browse using third party software. I don't have BB email either. I just use GMail app and refresh when I want to check.

Given that they are offering GB of data in plans now and not MB it seems like $5 is expensive.

[berriez]

A few pgs back somebody said that they called in rogers and asked for a replacement for their phone...

if they ask you what phone you have, you can say any right?? Because they technically don't know what phone you have unless you have the send the wrecked phone to them afterwards.

[shopper-X]

A few pgs back somebody said that they called in rogers and asked for a replacement for their phone...

if they ask you what phone you have, you can say any right?? Because they technically don't know what phone you have unless you have the send the wrecked phone to them afterwards.

They know which phone to replace and the way they check is:
1.) What was the last phone they you bought or shipped you
2.) Was it bought or shipped within the last year from Rogers with Proof of Purchase

In my case, I signed up in May 2007 and Rogers thought it was my k790a that was defective. They shipped the 1st one in November 2007. They only did the Advance Replacement after hours of technical support over the phone. When I say hours, I'm thinking it was like 10-12 hours over 2 months before they shipped the first one.

[nitroblu]

But I don't have a BB plan, I just have a normal phone plan with data usage. The BB features on my phone have been disabled so I browse using third party software. I don't have BB email either. I just use GMail app and refresh when I want to check.

Given that they are offering GB of data in plans now and not MB it seems like $5 is expensive.
are u serious? ur complaining the $5 for 5 MB is expensive....when there's a $15 2MB plan?!?!? com'on, lets not completely disregard what we have...i'd kill for the $5 5MB plan rite now...ok maybe not kill for it, but i'd definitely take it lol

[bluekayaker]

are u serious? ur complaining the $5 for 5 MB is expensive....when there's a $15 2MB plan?!?!? com'on, lets not completely disregard what we have...i'd kill for the $5 5MB plan rite now...ok maybe not kill for it, but i'd definitely take it lol

Not meaning to complain - I definitely don't want to lose this data plan. I just thought a while back they offered 6 GB for $30, which is 1000x more than what I am getting (it ends up being $5/GB not MB like mine). It just struck me as though maybe some people were able to get more for $5 because of the new plans. I checked rogers.ca and found nothing as cheap as $5 so thought maybe retentions would do it.

[forzaroma]

My sister called and threatened to cancel to Solo Mobile since their plans are 10000x better than rogers.

Rogers balked and offered her the same plans as Solo + a free Blackberry Bold for $35/month W/O SAF - unltd text, unltd incoming, caller id, etc

DO NOT AGREE TO PAY SAF WHEN VIRTUALLY EVERYCOMPANY DOES NOT CHARGE IT ANYMORE!

[CSAgent]

My sister called and threatened to cancel to Solo Mobile since their plans are 10000x better than rogers.

Rogers balked and offered her the same plans as Solo + a free Blackberry Bold for $35/month W/O SAF - unltd text, unltd incoming, caller id, etc

DO NOT AGREE TO PAY SAF WHEN VIRTUALLY EVERYCOMPANY DOES NOT CHARGE IT ANYMORE!

That's an awesome deal - what was Solo offering her?

[shandrew]

my three year contract with rogers is about to end.. i pay

20 bucks before all the extra charges for

500 txts
unlimited incoming local
1000 mins canada wide
free weekends and evenings after 8
275 airtime for locals i think?

could i get an n95 for 0 dollars if i renew my plan?

i just walked into a random rogers store, told them i wanted to renew my contract with a new phone without giving them any personal information and they said it would cost me about 150 with a 7$ data plan or something.. is that the best deal i could get?

[rebel_rfd]

My sister called and threatened to cancel to Solo Mobile since their plans are 10000x better than rogers.

Rogers balked and offered her the same plans as Solo + a free Blackberry Bold for $35/month W/O SAF - unltd text, unltd incoming, caller id, etc

DO NOT AGREE TO PAY SAF WHEN VIRTUALLY EVERYCOMPANY DOES NOT CHARGE IT ANYMORE!

I call Shenanigans on this, would really like to see your monthly bill on this.

[HowEver]

I call Shenanigans on this, would really like to see your monthly bill on this.

It's possible but we don't know what other fees she pays...

[nitroblu]

DO NOT AGREE TO PAY SAF WHEN VIRTUALLY EVERYCOMPANY DOES NOT CHARGE IT ANYMORE!
the "discount" network brands don't charge SAF, the big 3 still do.

not every1 wants to be on koodo, solo, or fido

[surgimus]

http://www.howardforums.com/showthread.php?t=1462291

According to HoFo, the $10 Rogers plan is back in MB and SK. I think it is 250 mins, unlimited after 6 and network calling. If someone from these lonely lands happens to be calling, do try and get a plan on this so I can switch my dad to it too!

Cheers,
SJ

[Randoza]

How does this plan look. I have the Iphone 3G and and located in Calgary.

Smart Phone with Data Plan:
200 Weekday Minutes
Unlimited Evenings and Weekends at 9
50 Bonus Minutes

Additional Services:
Call Forwarding
Partial Detailed Billing
MY 5 Canada Wide
2500 texts
Data Service Plan 500 MB

Essentials:
1000 Canadian Anytime LD Option
Iphone Value Pack with Visual Voice Mail.

Credits:
Monthly plan credit of $15 (no expiry)
Monthly plan credit 3 Yr. of $5 (to be removed 24/11/2011
One-Time Data usage credit (to be removed 24/12/2008)

6.95 SAF and 0.50 911 Fee

All this for $52.45 plus tax.

[SUMPINFIERCE]

Called Rogers yesterday to cancel to go to Bell, got a 17.5 plan w/

200 daytime minutes
unltd evening and weekend mins (starting from 6)

asked if they could match the 5 pm start for bell, they gave me a $5 credit each month for 3 years... with communication plan ($11), saf and 911 it's around $36 tax in.

[forzaroma]

It's possible but we don't know what other fees she pays...

the rep went on to the solo site while on the phone with her and matched it, plus other perks.

The solo $35 plan

[Animeka]

How do I negotiate this? I have no idea what to tell the rep.

All I'm being offered is this:

Blackberry bold 199$

package:
unlimited incoming
200 mins
evenings/weekends (18h)
for 32.50$

and an extra 15$ for the Blackberry email plan (unlimited) - includes IM to other BB owners.

Plus 6.95+0.50...
No caller Id, no voicemail... expensive!

This is for a new sub, as I had to cancel my old phone last summer after it took a dive in the river...

[shopper-X]

How do I negotiate this? I have no idea what to tell the rep.

All I'm being offered is this:

Blackberry bold 199$

package:
unlimited incoming
200 mins
evenings/weekends (18h)
for 32.50$

and an extra 15$ for the Blackberry email plan (unlimited) - includes IM to other BB owners.

Plus 6.95+0.50...
No caller Id, no voicemail... expensive!

This is for a new sub, as I had to cancel my old phone last summer after it took a dive in the river...

Why not try to add the new $20 BB Value Package instead of the $15 Email package. You will gain a lot with this package, look here... Rogers Wireless new BlackBerry Value Pack $20 - Email, VM, IM, SMS, MMS, CLID, etc. (http://www.redflagdeals.com/forums/showthread.php?t=664231) Thread, this includes IM to all applications and 10,000 total SMS, MMS etc.

[bababui]

Just got off the phone with retentions and have to share what I got and to thank everyone on this thread for sharing their experiences. It made it a lot easier for me to formulate what I want!

Go the following on 2 lines:
250 daytime minutes
unlimited weekend and evenings
early evenings after 6pm
free incoming
caller id + voicemail
125 sent/unlimited received text messages

$17.50
+$1.00 (caller id + voicemail)
+$6.95 (SAF)
+$0.50 (911)
======================
TOTAL: $25.95

Plus HUP for both of us, iPhone 3G 8GB for $149 after rebates and monthly plan credit

Thanks again to everyone here!

[nikonwhore]

yup gotta thank eveyrone for this again, as it seems ive been flagged in their system for repeated calls and threats haha and they were basically like take it or leave it, but i was going to jump on a new 3 yr anyways with them, so figured i might as well try one more time.

the original plan from them was that they gave me credit for call display and voicemail on my 15 dollar plan, but then they increased the plan to 20 bucks and gave me 50 more minutes......which was ********.

so i pointed that out even though they are waiving my fees, they have increased my plan costs for nothing, so im saving nothing at all really.

guy balked said hey check this before tax for 23.45 i get unlimited eve/wknd at 6pm start, 200 anytime minutes, calldisplay, voice mail 125 texts and that includes the stupid system access fee.

not fantastic, but certainly not horrible either, so i jumped on it, plaus i got the blackberry bold for 99, and added a data plan. well see how long i keep it, or if i change it but yeah so far, happy.

thanks for steelign me to be persistent haha.

[GateGuardian]

Is there an hours of operation for the retention department?

[hash76]

I'm a cheapo. I spend currently $22.50 plus tax only for
250 DT minutes
VM/CID
6 pm start for u/l evening & wkd
and the fwding callwaiting regular stuff

I called retention and didnt threaten to cancel. I said I'm looking for something better.... after calling 4 different reps, I got for the same price
350 DT
u/l incoming
VM/CID
100 LD Can
100 Text Msg (I dont text much)
Start time 6 pm
for same price $22.50 Plus tax (approx $25.57)
But what I am more happy about is that on an exceptional basis he did a new activation for me (new line for my wife) and will change the plan to the same one I have.
I know this isnt the best plan.. but suits my cheapo needs.

[nitroblu]

Is there an hours of operation for the retention department?
it's already been mentioned before, RFD has a nifty little feature called "search this thread"

http://www.redflagdeals.com/forums/showpost.php?p=6481045&postcount=13402
http://www.redflagdeals.com/forums/showpost.php?p=6481756&postcount=13406

all you had to do was search "hours", and after quick skimming of each page, you would've found your answers are on only page 5 of the results

[Animeka]

guy balked said hey check this before tax for 23.45 i get unlimited eve/wknd at 6pm start, 200 anytime minutes, calldisplay, voice mail 125 texts and that includes the stupid system access fee.

not fantastic, but certainly not horrible either, so i jumped on it, plaus i got the blackberry bold for 99, and added a data plan. well see how long i keep it, or if i change it but yeah so far, happy.

thanks for steelign me to be persistent haha.

You got a BOLD for 99$? and 23.45$ for 200 mins, early eve/wknd, call display, voice mail INCLUDING ACCESS FEES? and you call this not fantastic? Am I blind or what? I'd be happy to get this... Why can't they have a normal pricing for everybody I hate haggling...

Marc

[nitroblu]

You got a BOLD for 99$? and 23.45$ for 200 mins, early eve/wknd, call display, voice mail INCLUDING ACCESS FEES? and you call this not fantastic? Am I blind or what? I'd be happy to get this... Why can't they have a normal pricing for everybody I hate haggling...

Marc
+1
they make most of their money (looking only at the non-business customers) off customers who don't realize retention plans are open to them. if u were running a company, u wouldn't want to advertise cheaper prices when you know the majority of people are willing to take the burden of paying higher prices (since it looks like nothing else is available cheaper)? lol...which is y a few like to refer to Rogers as "Robbers" (well...they'er called this for more than just the reason I stated LOL)

[chinsterr]

+1
they make most of their money (looking only at the non-business customers) off customers who don't realize retention plans are open to them. if u were running a company, u wouldn't want to advertise cheaper prices when you know the majority of people are willing to take the burden of paying higher prices (since it looks like nothing else is available cheaper)? lol...which is y a few like to refer to Rogers as "Robbers" (well...they'er called this for more than just the reason I stated LOL)

I think you missed his point. He hates ppl that haggle and complain about what they have, when it is CLEARLY better than what the majority has. He wishes that you COULDN'T renegoticiate your contract and that everyone is treated fairly.

So technically, he hates people like you and me :lol:

[nikonwhore]

hahah i guess i've seen some pretty sweet deals on RFD so i wasn't entirely convinced that it was the best. subtle in words, didn't want to brag about something that might totally suck. haha apparently it doesn't so thanks, i haggled a lot haha.

so far the bold is pretty awesome and i am quite pleased with myself, although not so pleased with the progress of my term paper due in two days haha.

[nitroblu]

I think you missed his point. He hates ppl that haggle and complain about what they have, when it is CLEARLY better than what the majority has. He wishes that you COULDN'T renegoticiate your contract and that everyone is treated fairly.

So technically, he hates people like you and me :lol:

oh ahhah. no i saw that part, but I was responding to: "Why can't they have a normal pricing for everybody I hate haggling..."

if you read the line, it sounds like he himself hates to haggle, but i see ur point ahahaha

either way, i hate haggling too, too time consuming, and cuz each rep it's different, it's so heavily based on luck it's even more time wasted callign back to get a nice rep lol

[shandrew]

has anyone been able to grab an n95 for lower than 150 from rogers?

[Animeka]

I think you missed his point. He hates ppl that haggle and complain about what they have, when it is CLEARLY better than what the majority has. He wishes that you COULDN'T renegoticiate your contract and that everyone is treated fairly.

So technically, he hates people like you and me :lol:

No, you misunderstood me... :) I hate having to haggle to get a fair price. If they can give it to one person, it should be available to all don't you think?

[P4rtyboy]

No, you misunderstood me... :) I hate having to haggle to get a fair price. If they can give it to one person, it should be available to all don't you think?

but then this thread wouldnt exist :)

[nitroblu]

No, you misunderstood me... :) I hate having to haggle to get a fair price. If they can give it to one person, it should be available to all don't you think?

haha YES YOU SEE! I DID interpret him rite hahahaha :D

...ahem...hahahah

[noman3643]

I called retention centre & got:

300 weekday minutes (previously I had 200+no LD+ no CID & 9 pm for $35)
100 LD minutes, caller ID
Evening & weekends at 6 pm

$25+other fees => $30.35 But I called again for U/L incoming(forgot) They transferred me to consolidation dept and then I had to add it for extra $10(normal price), so $40.35 (I dont know if the first rep would allowed U/L incoming included with thte price). My contract is expiring june 2009 she said it will be $40.35 until then. but after that I can keep all this pay $40.35 on a month to month basis and I can cancel anytime without getting charged $200

[GateGuardian]

I'm pretty upset with Rogers and don't know what to do...

3 years ago when my phone broke I called a Rogers corporate accounts guy for a hardware upgrade. He changed my plan without telling me and the monthly amounts started increasing and increasing. I call Rogers to complain and they said they couldn't do anything and for me to get a hold of that same corporate guy. He never returned my calls and Rogers wouldn't do anything for me. So I tried to wait it out til my contract expired. Here is an example of my montly bill. Keep in mind this is already holding back on talk time because of how large the bill already was...

http://img122.imageshack.us/img122/7210/examplecf1.jpg

Contract ended Feb08. Was going month to month until my old phone (moto razr 1st gen) started going crazy on me. Called up Rogers Nov5 to get a new phone and they made me sign a 3 year contract starting Nov25. Doesn't make sense. What good is being eligible for a HUB if you have to sign onto a 3 year plan? Any unloyal new customer can get great deals on phones. I wasn't happy but agreed since they gave me the 17.50 EPP plan and the Blackberry 8220 flip for $49. (I used to pay them $90/month for 2 years >:()

I called back after I realized 200 mins is not enough. I've had this line for 6-7 years (10+ years with Rogers) and always had 250 mins. I asked the lady if my corporate code's 20%off & 25mins extra (from my initial contract with them) still apply. She said no but will give me 50mins. But said she can't put in the extra 50mins because my corp code doesn't allow it. I told her since the corp code doesn't do me any good anymore then take it out and apply the 50mins. She said call back after the new plan has kicked in, then take out the corp code so the 50 mins could be applied. Spoke to a rep yesterday and he said the note she left said "will call back after new plan has started to see if there's a better plan". WTF?-there is so many things wrong with this statement. Anyways, leaving this issue alone until THAT operator calls me back.

Now the issue with the phone. I haven't had a fully functioning phone since Nov5 when I called in to do the HUB. Got the phone Fri Nov28!! For a span of 24hours it rebooted 5 times by itself. And wifi could not detect many wifi networks and could never connect to those it could detect (failed to obtain ip address). They deemed the unit defected and sent me another. It arrived this afternoon (Tuesday) and repeatedly rebooted. 7 times in a row until I removed the battery. The guy has left a note saying I should be "compensated appropriately".

So what should I do? They have overcharged me these last few years, I've been without a functioning phone for a month now, and the 50 extra minutes issue really p*ss me off. I'm sure I'm ripe for some kind of 'compensation'. But not sure if I could even ask for anything more. My new contract (starting today) is

EPP+incoming+$11VP=18.50+SAF911+taxes.
meaning credits include $10 for incoming and $10 for value pack. Instead of adding more stuff on I'd like to somehow reduce my monthly bill as I just lost my job. :cry:

.....today is the 26th.... lol

Also, it seems like you only talk to a Rogers CxR instead of the Retention department. Try that, and you might get a better deal.

[bender2k]

wow thats THE plan im looking for. what was your strategy? :D

For one, I've been a customer for 3 years and always paid my bill on time. I used to pay around 53$ a month including tax and all for 125 texts, unlimited incoming and weekend/evenings, and 200 anytime minutes. Called them in the first time and basically said the the company I work for has offered me xxxxx for ~ 27$ including all fees from Telus. They gave me a 15$ credit and also gave me 2500 texts instead of the 125 I had.

But they took away the unlimited incoming, and so I called again and told them I might need early evenings, because I make most of my work calls around 6pm. So they gave me early weekends and gave me another 10$ monthly credit. The 3rd time I called, I told them I'm gonna need network calling cause my whole family is rogers and fido and it would save me a lot of minutes, and after ~ 20 minutes of talk, I got the plan I wanted.

What I found is that the stuff they can give away easiest for are the bonus minutes the early evenings, everyone should be able to get those. Network calling might need a bit of work, and data plans are nearly impossible to drop the price on.

[Aznkid2000]

just wondering if i am tagged on my account for the bold for 99 or curve and pearl for 0 and saids i must get a data plan with it and its 3 month free???

say i don't like the data plan after those 3 months now what??? would i get charge for canceling the data plan or what???

[jigs910]

What I found is that the stuff they can give away easiest for are the bonus minutes the early evenings, everyone should be able to get those. Network calling might need a bit of work, and data plans are nearly impossible to drop the price on.

Totally agree.. they give out those bonus minutes and early evenings easily.. the other stuff lik Unl. incoming and network calling only works if u specifically mention it when u call and say ur lookin for sumthin w/ a reasonable price and includes these features...

i used basically the same tactic.. called in once.. got a price and plan.. and then called in once a week for the next 2 weeks to get things changed and credited.. ended up getting exactly what i wanted for a price that works for me..

250 + network calling + unl. incoming + 125 + VM + CID + fees + taxes = juss under 32.. the extra calls got them to dropped the price from 43.. so it worked


shandrew
has anyone been able to grab an n95 for lower than 150 from rogers?

when i called in sept they offered it at 275.. so i told them id call back in November to get the phone and make a note of that.. i called in two days ago and they offered it at at 300+ for 199 if i signed at data plan.. (mind u this was normal customer service)... hmmm.. wondering.. think i should go call retentions and b**ch some...

[hOrnizuka]

Totally agree.. they give out those bonus minutes and early evenings easily.. the other stuff lik Unl. incoming and network calling only works if u specifically mention it when u call and say ur lookin for sumthin w/ a reasonable price and includes these features...

i used basically the same tactic.. called in once.. got a price and plan.. and then called in once a week for the next 2 weeks to get things changed and credited.. ended up getting exactly what i wanted for a price that works for me..

250 + network calling + unl. incoming + 125 + VM + CID + fees + taxes = juss under 32.. the extra calls got them to dropped the price from 43.. so it worked



when i called in sept they offered it at 275.. so i told them id call back in November to get the phone and make a note of that.. i called in two days ago and they offered it at at 300+ for 199 if i signed at data plan.. (mind u this was normal customer service)... hmmm.. wondering.. think i should go call retentions and b**ch some...

do you have to tell them to note your plan in the system every time you called?

[jigs910]

hOrnizuka

do you have to tell them to note your plan in the system every time you called?

well i did my "research" in the sense i read this thread ( i went thru prob some 50-60 pgs).. and i saw a lot of ppl making sure that ther plans were noted so they dont get messed up.. when i got my first plan (sept 3rd).. i was offered everything minus the $11 value pack (had CID for free).. for about $36.. i asked if i could have that noted on my account.. when i got a bill lik a week later.. it showed $58... so that note helped me get rid of extra charges (i hav the Mega30.. which included network calling.. but they still charged me for that) so its prob best to have a note of wat ur being offered at the specific price..

plus that first call and first note ends up being your starting point.. you and poke the rep to tweak ur plan later and get more.. and u will always have the first note to fall back on if anything happens.. also always a good idea to get the name of the rep and if possible the ID # and confirmation # of the call..

[nitroblu]

@Aznkid2000:
use "search this thread", search "decf"

[Aznkid2000]

@Aznkid2000:
use "search this thread", search "decf"

not 100% if i get it but basically if i cancel the data plan rogers will charge me DECF??? which is 100$???

[mcg]

I don't think data plans are on contract unless they have some new twist now to them.

Back in Sept/Oct the only data plan that had to be on a 3 year term was the $30/6GB. The new ones as far as I know are month-to month.

[Aznkid2000]

not 100% if i get it but basically if i cancel the data plan rogers will charge me DECF??? which is 100$???

also what would happen to the phone???? say i get a curve for 0$ with the plan. Would roger charge 100$ cancel fee for the data plan + the price for the curve without the data plan??

[nikonwhore]

i'm almost certain they would charge you the extra for cancelling your data and charge you for the discounted price for your curve.

thats why the bold was 99 only with a data plan- i asked if i didn't get a data plan, how much would it be, and she pretty much quoted the buyout price- upwards of 650- and that was even with a 3 year contract on voice plan.

[freshiem]

What do you guys think of this deal:

700 daytime evening/weekends $40.00
6pm Add-on $7.00
Unlimited Incoming $10.00
Unlimited Network Calling $0.00
1000 Canadian LD $5.00
Caller ID w/Name Display/Enhanced VM/2500 Text Messages $10.00
System Access Fee and 911 $7.45
Monthly Credit <$35.00>

TOTAL: $44.45 + GST

[akt921]

What do you guys think of this deal:

700 daytime evening/weekends $40.00
6pm Add-on $7.00
Unlimited Incoming $10.00
Unlimited Network Calling $0.00
1000 Canadian LD $5.00
Caller ID w/Name Display/Enhanced VM/2500 Text Messages $10.00
System Access Fee and 911 $7.45
Monthly Credit <$35.00>

TOTAL: $44.45 + GST

Not bad at all...how did you get it? Call Rogers CS?

[polypep]

What do you guys think of this deal:

700 daytime evening/weekends $40.00
6pm Add-on $7.00
Unlimited Incoming $10.00
Unlimited Network Calling $0.00
1000 Canadian LD $5.00
Caller ID w/Name Display/Enhanced VM/2500 Text Messages $10.00
System Access Fee and 911 $7.45
Monthly Credit <$35.00>

TOTAL: $44.45 + GST

Yes tell us how.

[freshiem]

LOL! called and said I would like to give 30 days notice that I am cancelling my plan, and that I was on my way to telus to port my phone over. tada, 20 minutes and I was done!

[akt921]

LOL! called and said I would like to give 30 days notice that I am cancelling my plan, and that I was on my way to telus to port my phone over. tada, 20 minutes and I was done!

So you don't have a contract, right? I still have 2 yrs left on my 3 yr contract.

[P4rtyboy]

So you don't have a contract, right? I still have 2 yrs left on my 3 yr contract.

"30 days notice that I am cancelling my plan". . .

[P4rtyboy]

when it comes to LD minutes is it jsut 100LD and 1000LD? (latter being $5)

wondering if theres a tier higher than 1000LD..

[chinsterr]

What do you guys think of this deal:

700 daytime evening/weekends $40.00
6pm Add-on $7.00
Unlimited Incoming $10.00
Unlimited Network Calling $0.00
1000 Canadian LD $5.00
Caller ID w/Name Display/Enhanced VM/2500 Text Messages $10.00
System Access Fee and 911 $7.45
Monthly Credit <$35.00>

TOTAL: $44.45 + GST

2500 text is normally $10 , how are you getting that package for 10?!?!?

[freshiem]

no idea, i guess its a retention value pack?

[tilhasbb]

Is Retentions able to give network calling bonus like Rogers 2 Rogers?
or is network calling still only part of megatime packages?

[tottiwenjie]

no idea, i guess its a retention value pack?

i have it too..i guess its a retention value pack

[zweinstein]

when it comes to LD minutes is it jsut 100LD and 1000LD? (latter being $5)

wondering if theres a tier higher than 1000LD..

there may be an unlimited LD option but it is probably pretty expensive. Why don't you call in and ask retentions?

[nitroblu]

2500 text is normally $10 , how are you getting that package for 10?!?!?

most likely free CID, free VM (both have their own feature credits), and the $2500txt plan

i just noticed, i passed 1000 posts :D hahaha

[P4rtyboy]

most likely free CID, free VM (both have their own feature credits), and the $2500txt plan

i just noticed, i passed 1000 posts :D hahaha

grats on the 1k haha

[P4rtyboy]

there may be an unlimited LD option but it is probably pretty expensive. Why don't you call in and ask retentions?

time it takes to get ahold of reps nowadays led me to be lazy and ask on the forums ahha.

[stoogie]

So I called to renew my contract today, and for $20 a month I got,
250 day time minutes,
unlimited evenings and weekends starting at 6pm,
100 canadian long distance
unlimited incoming
Rogers to rogers

And then for an additional $10 a month, I got caller ID, enhanced voice mail, who called, and 2500 text messages. I agreed to a 3 year contract but I'm sort of regretting it now because my friend says I should have haggled with them more, for example to try to get them to drop my system access fee. My total bill comes up to around $40/month. Is it too late to call back and try to get them to drop my system access fee now that I agreed to a contract? Is this plan any good? Help me get over this regret.

Can you still cancel a plan within the first few days of your contract??

[soblecram]

So I called to renew my contract today, and for $20 a month I got,
250 day time minutes,
unlimited evenings and weekends starting at 6pm,
100 canadian long distance
unlimited incoming
Rogers to rogers

Can you still cancel a plan within the first few days of your contract??

IIRC, you can activate the buyers remorse clause :D within 30 days or 30 minutes of airtime usage....

[airjuice]

Okay here's what I got:

250mins
Unlimited eves/weekends @6pm
Unlimited incoming
125 text / CID / VM
500MB data

total including taxes and SAF - $47


I'm thinking I should have added something else. Any thoughts?

[nitroblu]

just a heads up to anyone calling, if u get a guy named Ron, just hang up and call again. right off the bat, he was very rude, so you wont' get anywhere talkin with him,.

[efstuck]

Not the best plan in this thread but it works for me.

150 day time minutes
500 incoming minutes
1000 min 6pm evenings/weekends
voicemail/caller id/125 text msgs
my10 (my5 + 5 additional numbers)

$25 + fees + tax

it is some student plan
i had a total ***** the first call i made...wouldn't do anything...i even canceled my account from her..and then i called back and got a nice dude

[tache14]

just a heads up to anyone calling, if u get a guy named Ron, just hang up and call again. right off the bat, he was very rude, so you wont' get anywhere talkin with him,.

Time to Vote "RON":evil: off the Rogers ISLAND................

[rebel_rfd]

I hate this BS about the MSF having to be 45 to get a reduced cost on the hardware.

My sister wants to get the Bold. Got the letter, for 99. But ya rep said MSF has to be 45, voice only portion.

Ideally she wants to do, 25 dollar voice student, 30 dollar data device promo package. She already has a 10 dollar credit and wants the 10 dollar credit from promo package. She also has the 7 dollar CID credit, but I want to try and get them to change that to a 7 dollar Monthly Service Fee Credit, or remove and give her the System Access Fee Credit. So cost would be 30 plus tax per month.

Is there a way to work around the MSF requirement, like using both voice and data to add up to that, not just voice portion.

[A2B-Civic]

Not the best plan in this thread but it works for me.

150 day time minutes
500 incoming minutes
1000 min 6pm evenings/weekends
voicemail/caller id/125 text msgs
my10 (my5 + 5 additional numbers)

$25 + fees + tax

it is some student plan
i had a total ***** the first call i made...wouldn't do anything...i even canceled my account from her..and then i called back and got a nice dude


I have this plan w/out the voicemail/caller id/125 text msgs. My contract expires with in a few months. I am going to hold out till then and when my contract is done, I am going to ask for the world. :lol:

[can't get 'nough dealz]

I hate this BS about the MSF having to be 45 to get a reduced cost on the hardware.

My sister wants to get the Bold. Got the letter, for 99. But ya rep said MSF has to be 45, voice only portion.

Ideally she wants to do, 25 dollar voice student, 30 dollar data device promo package. She already has a 10 dollar credit and wants the 10 dollar credit from promo package. She also has the 7 dollar CID credit, but I want to try and get them to change that to a 7 dollar Monthly Service Fee Credit, or remove and give her the System Access Fee Credit. So cost would be 30 plus tax per month.

Is there a way to work around the MSF requirement, like using both voice and data to add up to that, not just voice portion.

its 45 dollar VOICE AND DATA, so by having the 25 student and the 30 dvalue pack, ur well over it

credits dont matter, as long as the REGULAR PRICE of the voice and data is 45 ur ok

[bigjee]

I have this plan w/out the voicemail/caller id/125 text msgs. My contract expires with in a few months. I am going to hold out till then and when my contract is done, I am going to ask for the world. :lol:

Mine expires in a couple of months too. This is what I have:

$32 plan
250 anytime minutes
1000 Rogers to rogers LD
unlimited evenings and weekends starting at 6pm
$12 credit(campus calling credit and some othercredit)

$11 value pack
Total comes to 20+11+SAF+911 = ~$42

This is what I want:
350 anytime minutes
Unlimited incoming calls
Unlimited local rogers to rogers/Fido
No SAF fees
33% of value pack (comes to 7.XX)
They can take my LD rogers to rogers away.
Unlimited evening and weekends starting at 5 pm

I would be happy if I can get it for less than $40 all in. Do you guys think its possible to get one like this.
Any suggestions/advice would help.
I don't surf the interent on my phone at all. So a data plan is really useless to me.
UPDATE: got 33% off my communicate Value pack without having to do anything to my original plan that ends in 10 mnths.

[nitroblu]

Finally, I've gotten the plan I want. Not at the pricing I wanted, but I'll take it. I'm gonna try to E/W @6 one last time, but after that, i'm not calling anymore unless billing screws up ahahaha...sick of haggling with rogers.

[mcg]

Guys, new data plans out from Rogers...

Got switched from 6GB to 500MB BIS/10000SMS/MMS/CID/VM, relinquished the $11 Value Pack. new plan is less than $40 all in.

Check the thread that rebel_rfd created - this is especially good for individuals with a value pack with $10 discounted off of it.

[nitroblu]

Guys, new data plans out from Rogers...

Got switched from 6GB to 500MB BIS/10000SMS/MMS/CID/VM, relinquished the $11 Value Pack. new plan is less than $40 all in.

Check the thread that rebel_rfd created - this is especially good for individuals with a value pack with $10 discounted off of it.
+1
That's what I got too...you find things fast on HoFo though lol.

[tomjose]

Ok so.. i just wanted an opinion on this:
I got offered on a 2 year renewal:

250 anytime mins + 100 bonus = 350 mins total
Unl. incoming
Unl. R2R (not network calling)
CID
Eve/wknds from 6

All this for $20/month + SAF + 0.5 + tax = ~ 31.something
I split my family plan containing 2 phones to get this
so its basically $40 for 2 lines plus the fees and stuff mentioned above.

I really want to jump on this but... a couple of text messages would really help.
The reps wont even budge on the texts. I see people getting credits of up to $35 here and i am getting $27 of credits on this renewal.
Anyway of getting the text messages added in?
Thanks

i was thinking about the "Hey i am calling in to give you guys a 30days notice on cancelling " line.
Will that work?
And some of my friends got a letter which says they get the BB bold for $99 but with a data plan.
is it possible to get the bold for 99 and cancel the data after?
thanks everyone

[surgimus]

Since we're in the prairies, it is totally possible. Ask for the my 20 plan, it is $20 my5 plan, and work from there, it has base 250 minutes, but you can ask for up to 150 bonus minutes without an increase in price. Tell them about the "dropped calls" in your area, and how the local rogers stores seem to be offereing huge bonus minute for 3 year contracts.

I have a similar plan to what you're looking for, with data, and mine comes to 35 + SAF + TAX, so it is totally possible. If I could get rid of my SAF, that would be magic, do let me know how you did it if you manage to swing that.




Mine expires in a couple of months too. This is what I have:

$32 plan
250 anytime minutes
1000 Rogers to rogers LD
unlimited evenings and weekends starting at 6pm
$12 credit(campus calling credit and some othercredit)

$11 value pack
Total comes to 20+11+SAF+911 = ~$42

This is what I want:
350 anytime minutes
Unlimited incoming calls
Unlimited local rogers to rogers/Fido
No SAF fees
33% of value pack (comes to 7.XX)
They can take my LD rogers to rogers away.
Unlimited evening and weekends starting at 5 pm

I would be happy if I can get it for less than $40 all in. Do you guys think its possible to get one like this.
Any suggestions/advice would help.
I don't surf the interent on my phone at all. So a data plan is really useless to me.
UPDATE: got 33% off my communicate Value pack without having to do anything to my original plan that ends in 10 mnths.

[Tonyshibo]

Ok so.. i just wanted an opinion on this:
I got offered on a 2 year renewal:

250 anytime mins + 100 bonus = 350 mins total
Unl. incoming
Unl. R2R (not network calling)
CID
Eve/wknds from 6

All this for $20/month + SAF + 0.5 + tax = ~ 31.something
I split my family plan containing 2 phones to get this
so its basically $40 for 2 lines plus the fees and stuff mentioned above.

I really want to jump on this but... a couple of text messages would really help.
The reps wont even budge on the texts. I see people getting credits of up to $35 here and i am getting $27 of credits on this renewal.
Anyway of getting the text messages added in?
Thanks

i was thinking about the "Hey i am calling in to give you guys a 30days notice on cancelling " line.
Will that work?
And some of my friends got a letter which says they get the BB bold for $99 but with a data plan.
is it possible to get the bold for 99 and cancel the data after?
thanks everyone

You should be able to get the text messages thrown on there, I don't think they're too stingy about that. I have around the same plan you have for $25 but with 1000CAN LD and $15 value value pack minus the extra 100D/T min. If you're willing to pay $5 more a month maybe you can get the $15 value pack too with 125 text messages, enhanced voicemail, etc, which I think is well worth it.

[shopper-X]

Since we're in the prairies, it is totally possible. Ask for the my 20 plan, it is $20 my5 plan, and work from there, it has base 250 minutes, but you can ask for up to 150 bonus minutes without an increase in price. Tell them about the "dropped calls" in your area, and how the local rogers stores seem to be offereing huge bonus minute for 3 year contracts.

I have a similar plan to what you're looking for, with data, and mine comes to 35 + SAF + TAX, so it is totally possible. If I could get rid of my SAF, that would be magic, do let me know how you did it if you manage to swing that.

Someone on HoFo mentioned that the $10 MB and possibly SK plan is back.
I have not check if it's back in SK, but it's definably back in MB.

$10 Plan:
-250 Anytime
-WN/WE @ 6pm
-R2R network

[shopper-X]

Since we're in the prairies, it is totally possible. Ask for the my 20 plan, it is $20 my5 plan, and work from there, it has base 250 minutes, but you can ask for up to 150 bonus minutes without an increase in price. Tell them about the "dropped calls" in your area, and how the local rogers stores seem to be offereing huge bonus minute for 3 year contracts.

I have a similar plan to what you're looking for, with data, and mine comes to 35 + SAF + TAX, so it is totally possible. If I could get rid of my SAF, that would be magic, do let me know how you did it if you manage to swing that.

Someone on HoFo mentioned that the $10 MB and possibly SK plan is back.
I have not check if it's back in SK, but it's definably back in MB.

$10 Plan:
-250 Anytime
-WN/WE @ 6pm
-R2R network

[Bakedbread]

Ok so.. i just wanted an opinion on this:
I got offered on a 2 year renewal:

250 anytime mins + 100 bonus = 350 mins total
Unl. incoming
Unl. R2R (not network calling)
CID
Eve/wknds from 6

All this for $20/month + SAF + 0.5 + tax = ~ 31.something
I split my family plan containing 2 phones to get this
so its basically $40 for 2 lines plus the fees and stuff mentioned above.

I really want to jump on this but... a couple of text messages would really help.
The reps wont even budge on the texts. I see people getting credits of up to $35 here and i am getting $27 of credits on this renewal.
Anyway of getting the text messages added in?
Thanks

i was thinking about the "Hey i am calling in to give you guys a 30days notice on cancelling " line.
Will that work?
And some of my friends got a letter which says they get the BB bold for $99 but with a data plan.
is it possible to get the bold for 99 and cancel the data after?
thanks everyone

what you're asking is possible, because i think the plan you're looking for I have..

Currently my plan is:
250 daytime minutes
unlimited evenings/weekends @ 6pm
unlimited incoming
unlimited rogers 2 rogers
1000 Canadian Long Distance
125 texts
Caller id
Voice mail

All for $20/month + SAF + 911 + tax = $31.xx a month

I think i have about $25 monthly credit..so you actaully have more at $27.
I don't see why you can't get what I got
I have the old $10 communication package which includes the 125txt, callerid, VM, but i heard they changed it to the $11 pack now.

If you have $27 in monthly credits, I would assume you've been with rogers for a long time, so keep negotiating.
I find the nice approach to work the best..I never believed the threats to cancel would work..
Normally when i call in, i just lay it out, saying "ive been with rogers for a long time, ive been doing research of different phone plans and believe im paying a little too much right now. My colleagues have XYZ plan (make it up), and they have been with rogers less than I have, but pay less and have a better plan.
Is there any way I can get/make XYZ plan - this is what i want"

That was my approach. Maybe i could have gotten it cheaper but I always had problems with Rogers getting the first couple of bills wrong, so it was a big headache at first. But i finally got what i wanted in teh end.

Good luck

[wiebecj]

Someone on HoFo mentioned that the $10 MB and possibly SK plan is back.
I have not check if it's back in SK, but it's definably back in MB.

$10 Plan:
-250 Anytime
-WN/WE @ 6pm
-R2R network

Yup - it's been available in winnipeg for a week or two now.

[steph053]

I had to call rogers b/c they forgot to credit the $35 activation, charged for early evenings, charged call forwarding per call instead of the $3.

Both times the retentions sent me over to the consolidations and both representatives were very picky and basically told me I should not be receiving all those credits. They almost removed some credits, but I quickly thanked them for help and hung up. Is anyone else getting sent to consolidations? Maybe it's because I called at 9:30-10.. I usually call around 12-1. Now I'm freaked out and just forget about calling all together.

[tomjose]

what you're asking is possible, because i think the plan you're looking for I have..

Currently my plan is:
250 daytime minutes
unlimited evenings/weekends @ 6pm
unlimited incoming
unlimited rogers 2 rogers
1000 Canadian Long Distance
125 texts
Caller id
Voice mail

All for $20/month + SAF + 911 + tax = $31.xx a month

I think i have about $25 monthly credit..so you actaully have more at $27.
I don't see why you can't get what I got
I have the old $10 communication package which includes the 125txt, callerid, VM, but i heard they changed it to the $11 pack now.

If you have $27 in monthly credits, I would assume you've been with rogers for a long time, so keep negotiating.
I find the nice approach to work the best..I never believed the threats to cancel would work..
Normally when i call in, i just lay it out, saying "ive been with rogers for a long time, ive been doing research of different phone plans and believe im paying a little too much right now. My colleagues have XYZ plan (make it up), and they have been with rogers less than I have, but pay less and have a better plan.
Is there any way I can get/make XYZ plan - this is what i want"

That was my approach. Maybe i could have gotten it cheaper but I always had problems with Rogers getting the first couple of bills wrong, so it was a big headache at first. But i finally got what i wanted in teh end.

Good luck

Thanks for the advice.
Let me see if there is anything they can do.
I have been with rogers for like 2 years and 10 mths only.
But i really want some txt messages to make use of the bb bold which i want to get with the plan.
i will let you guys knw how it went.

[tomjose]

just got off the phone with rogers.
they are like no can do.
I can get the bold for 199+35 admin on 3 yr renewal.
dammit rogers.
gimme the text messages i want!!!!

[Sheky]

Had an interesting phone call with a girl. She said "you can get an upgrade on a new phone if you call retention." I got this girl when I called a supposedly direct retention line. (18668973008). So I asked her for the direct number to retention but she didn't have it. She said if you want to get retention, try calling us and say "cancel", but she's not sure if that works cuz she's never tried it. I tried calling saying "cancel" earlier in the week and I didn't get a very good plan either, so I doubt that works. It seems everything is going through a CSR.

I have a feeling that due to the number of calls retention were/are getting, there's no way to get to them without going through a CSR first. Curious what you guys did to get to retention and whether you know for a FACT that you were on retention and not a regular CSR.

Anyway, I got tired of haggling and settled on

250m
Voice mail + Call Display
Roger to Roger
Unlimited Evening/Weekend at 6pm

for $25.50, inclusive of SAF, 911, and tax.

My second plan blows though. It's on the emergency plan for 40min. I'll probably have to switch it to Fido or Solo. :/

[premium plus]

Just got off the phone with Rogers, and ended up with TWO great offers.

I'm getting an iPhone, but my girl currently has an old Sony phone. They're offering her:

Upgrade to BlackBerry Curve 8320 - $0
$35 admin fee waived
$15 service credit for 3 months
3 months unlimited data
$10 service credit for 3 Years
She keeps her existing plan
and she has to add a $15 data plan. But it only costs her an extra $5 because of the $10 service credit.
Her current plan: $35 a month (my 5 nation wide, 250 anytime minutes, unlimited eve's/weekends, voice mail, caller ID, 2500 txt's)


OR, the other offer was:
Upgrade to BlackBerry Pearl - $29.99 + $35 admin fee
Same plan she has now, except with evenings/weekends starting at 5pm for free.
NO DATA plan required.

Both sweet deals. I think she's going to take the first deal, as she really likes the curve, and can deal with an extra $5 a month, and 9pm unlimited eve's/weekends. A few months down the road we'll be able to get them to throw in 6pm eve's/weekends anyway.

[berriez]

So i want to get this straight..


If your on a coprate plan and want to switch to a retentions, does your contract extend or stay the same?

[Impossibles]

Had an interesting phone call with a girl. She said "you can get an upgrade on a new phone if you call retention." I got this girl when I called a supposedly direct retention line. (18668973008). So I asked her for the direct number to retention but she didn't have it. She said if you want to get retention, try calling us and say "cancel", but she's not sure if that works cuz she's never tried it. I tried calling saying "cancel" earlier in the week and I didn't get a very good plan either, so I doubt that works. It seems everything is going through a CSR.

I have a feeling that due to the number of calls retention were/are getting, there's no way to get to them without going through a CSR first. Curious what you guys did to get to retention and whether you know for a FACT that you were on retention and not a regular CSR.


Its not like they say 'hello this is retentions', they just answer the phone like any CSR. The difference is the plans and credits they are able to apply.

[Sheky]

Its not like they say 'hello this is retentions', they just answer the phone like any CSR. The difference is the plans and credits they are able to apply.

Right of course I realize that. But my point stands. How do you know you're actually talking to retention or not given that the direct number I got wasn't really retention. I think there needs to be a new strategy here when we call and assume every person you first talk to is not retention and actually request a transfer.

[nitroblu]

Its not like they say 'hello this is retentions', they just answer the phone like any CSR. The difference is the plans and credits they are able to apply.
+1
that, and rogers i'm sure is noticing an increasing trend of ppl calling in for retention plans. with increased call volume, it would make sense they're directing all calls to a regular CSR first. chances are, they might even change their direct number soon.

@Sheky:
you simply say "just to confirm, I'm talking to customer relations?" the rep will either confirm that, or say no, and either ask you why you want to speak with them or transfer you to them

[nitroblu]

So i want to get this straight..


If your on a coprate plan and want to switch to a retentions, does your contract extend or stay the same?

if you switch to a retentions plan, it's a automatic 3yr renewal of your contract from the date of switch. unless you specifically negotiate with them that you don't want a 3 yr renewal

[berriez]

thankyou nitro

[Dealhunter90]

K I'm in the market for a new plan soon (expires April 2009) and I've been on the below contract since 2001. I need more weekday minutes and more text messages sent. Anyone have any tips on how I get a better plan?

Starter Unlimited Eve/Weekends w/ 100 Weekday Min (starting at 6pm) - $35
Call Display+Voicemail+125 TXT sent msg = $11 (minus $5 credit = $6)
System Access = $6.95
911 Fee = $0.50

Total = $48.45 (plus tax)

I live in BC and was wondering if I called Rogers and said I'm switching to Telus for their EPP plan, would I get a better deal? I don't mind going on another contract but I want a better plan. Any help is awesome!

[tomjose]

This is what i do to get directly to retentions.
works for me at least.
After dialling *611 wait for the "welcome to rogers bla bla bla ... how can i help you today?"
There say "RETENTIONS"
Then the system will ask "Are you calling to cancel your service?"
Say "YES"
And then it will transfer you to the appropriate representative?
How do i know that this works? Well the plan offered to me above happened after i went through this way.

BUt still no txt messages :cry::cry:

cheers.

[Impossibles]

K I'm in the market for a new plan soon (expires April 2009) and I've been on the below contract since 2001. I need more weekday minutes and more text messages sent. Anyone have any tips on how I get a better plan?

Starter Unlimited Eve/Weekends w/ 100 Weekday Min (starting at 6pm) - $35
Call Display+Voicemail+125 TXT sent msg = $11 (minus $5 credit = $6)
System Access = $6.95
911 Fee = $0.50

Total = $48.45 (plus tax)

I live in BC and was wondering if I called Rogers and said I'm switching to Telus for their EPP plan, would I get a better deal? I don't mind going on another contract but I want a better plan. Any help is awesome!

Just skim through the last 10 pages of this thread, you'll find out what you need to know.

[nitroblu]

This is what i do to get directly to retentions.
works for me at least.
After dialling *611 wait for the "welcome to rogers bla bla bla ... how can i help you today?"
There say "RETENTIONS"
Then the system will ask "Are you calling to cancel your service?"
Say "YES"
And then it will transfer you to the appropriate representative?
How do i know that this works? Well the plan offered to me above happened after i went through this way.

don't rely on this method. when call volume gets high, i know for a fact (cuz I've had it done to me) that you'll get directed to a regular CSR instead.

simple way to confirm you're talking to retentions? refer to my post above: http://www.redflagdeals.com/forums/showpost.php?p=7795449&postcount=18773

[Gdog]

Just called retentions tonight. Had a 1 year contract with the following retention plan:

200 daytime
8pm evenings
Caller ID
100 LD

Called to negotiate monthly plan, re-signed for 2 years and got:

300 daytime
6pm evenings
Caller ID
100 LD
125 Texts
R2R

$31 - $10 credit (towards 125 texts + 6pm evenings) = $21 + SAF + 911 + tax.

Decided not to get a phone in the meantime to let my HUP add up.

[squall458]

I have a general question I hope someone can answer. How do I find out how much revenue I have generated so far (which tier level I am)?

[browndevil]

Hi
I have the following plan with Rogers wireless my contract have ended with them and now on Monthly..
This what I have
Rogers Wireless 200 $20.00
Basic Voicemail $7.00
Saving: Voicemail fee credit $-5.60
Company Calling Option fee $5.00
Unlimited evening Option $7.50
911 fee $0.50
System Access Fee $6.95

20+7+(-5.60)+5+7.50+0.50+6.95 + (taxes)= $46.73 *2

PLease PM ME

I have two phone with same deal..

can anyone help me?
1)what is out there close to this deal?
2)Best and cheaper way to have voice and date so I can get my wifey black berry? Any way I can get black berry without data?

[jwei]

I have a general question I hope someone can answer. How do I find out how much revenue I have generated so far (which tier level I am)?

Tier Level Account Revenue Formula to calculate price
1 $0-$1000 x+$100+$35 admin fee
2 $1001-$1200 x+$75+$35 admin fee
3 $1201-$1500 x+$35 admin fee
4 $1501-$2500 x
5 $2500+ x-$25

x= retail price of the phone.

[HunterSlayer]

I've been a Rogers Wireless customer for 5 years. I've been screwed by them on numerous occasions. I had to pay $4000 for data that I used by mistake, my phone had activated the web when in my pocket and google was on during my trip in Dubai. When I asked for compensation, they gave me a $50 credit, lovely eh? Anyway, I recently lost my iPhone 3G, I'm in the process of paying my $750 debt on my account, I was wondering if you guys would think that I'm eligible for a $99 Bold? I would sincerely hope so...

Any input would be appreciated. :)

[ahsalloum]

I've been a Rogers Wireless customer for 5 years. I've been screwed by them on numerous occasions. I had to pay $4000 for data that I used by mistake, my phone had activated the web when in my pocket and google was on during my trip in Dubai. When I asked for compensation, they gave me a $50 credit, lovely eh? Anyway, I recently lost my iPhone 3G, I'm in the process of paying my $750 debt on my account, I was wondering if you guys would think that I'm eligible for a $99 Bold? I would sincerely hope so...

Any input would be appreciated. :)

Wow, that sucks a$s! In debt to Rogers? Sorry to hear that bro.

[Dealhunter90]

Well after calling Rogers to only change my address as I couldn`t do it online, I mentioned to the lady that I need more txt messaging and more weekday minutes and she told me about a $20 package for 2500 sent txt messages, etc but I would end up losing my $5 credit. So I figured that was no good. Then I said that I need more weekday minutes and she asked me if I was a Petro Points or Air Miles holder (probably more companies but since I have Air Miles I told her that I had it so she didn`t list anymore) and then she told me about the $17.50 EPP plan (that has been discussed here before) where I get 200 weekday minutes and evenings start at 6pm. So I decided to sign up for that and with the savings compared to my starter package ($35), I got the $20 value pack for my txt and voice. So in total I`ll be paying $44.95 + tax for the following:

200 weekday mins
Unlimited Evening and Weekends starting at 6pm
2500 Sent Text Messages
1000 Sent Picture/Video Messages
Unlimited On-Device Mobile Browsing
Unlimited MobileMail Email
Call Display with Name Display
Enhanced Voicemail
WhoCalled
Mobile Backup
SYS Fee - $6.95
911 Fee - $0.50

I know its been said before about the EPP but I just wanted to let people know that they are still offering it. Granted it could have been because I have been a customer since 2001 and had the same contract since then but I like to share as we are to do here. Thanks!

[berriez]

I've had that 17.50 since febuary and that EPP doesnt allow me to get much credits...

[Dealhunter90]

I've had that 17.50 since febuary and that EPP doesnt allow me to get much credits...

What do you mean by that.

[shopper-X]

What do you mean by that.

I think what he means, since I'm in the same boat, is...
You can only get a maximum MSF (Monthly Service Fee) credit less then or in some cases equal to your MSF plan. As mentioned before, MSF credit (not feature credits) are in increments of $5.

Example:
Your old base plan was $35 and that may allow you up to $35 in MSF Credits.
My current base plan is $10 so I can only have a maximum MSF credit of $10, which I have and can not get anymore.
The EPP plan is $17.50 and since the MSF credits are in increments of $5, you would only be able to get a maximum of $15 in MSF credits.

MSF credits are used to reduced add-ons like Value Packages. Early evening, CID, and Voice Mail are features and can be off-set by a specific credit with the same name.

Example: "Early Evening Option Cr" would off-set 5pm or 6pm evening starts.

[mcg]

I've been a Rogers Wireless customer for 5 years. I've been screwed by them on numerous occasions. I had to pay $4000 for data that I used by mistake, my phone had activated the web when in my pocket and google was on during my trip in Dubai. When I asked for compensation, they gave me a $50 credit, lovely eh? Anyway, I recently lost my iPhone 3G, I'm in the process of paying my $750 debt on my account, I was wondering if you guys would think that I'm eligible for a $99 Bold? I would sincerely hope so...

Any input would be appreciated. :)

I'd say get your sh1t straightened out before you sign any more contracts with them buddy, let alone getting a Bold for $99. $4000 is a HUGE data charge.

[berriez]

I think what he means, since I'm in the same boat, is...
You can only get a maximum MSF (Monthly Service Fee) credit less then or in some cases equal to your MSF plan. As mentioned before, MSF credit (not feature credits) are in increments of $5.

Example:
Your old base plan was $35 and that may allow you up to $35 in MSF Credits.
My current base plan is $10 so I can only have a maximum MSF credit of $10, which I have and can not get anymore.
The EPP plan is $17.50 and since the MSF credits are in increments of $5, you would only be able to get a maximum of $15 in MSF credits.

MSF credits are used to reduced add-ons like Value Packages. Early evening, CID, and Voice Mail are features and can be off-set by a specific credit with the same name.

Example: "Early Evening Option Cr" would off-set 5pm or 6pm evening starts.

Well actually I mean, its a corporate plan so the reps hardly allow you to get many credits

[nitroblu]

I'd say get your sh1t straightened out before you sign any more contracts with them buddy, let alone getting a Bold for $99. $4000 is a HUGE data charge.

probably due to the roaming charges when he was in Dubai :S.
Are you sure you want to get another phone, when you should be working off the debt?

But if that's your priority, you can probably get it for $99, if you get a data plan, and you talk to teh right rep (if you get a really nice one, he/she might even feel sorry for you about the data overages and give you a good deal on a bold).

[P4rtyboy]

Early evening, CID, and Voice Mail are features and can be off-set by a specific credit with the same name.

Example: "Early Evening Option Cr" would off-set 5pm or 6pm evening starts.

serious? ... my early evening and VM are currently being used as MSF....

[berriez]

omg... this guy named ben is seriously dumb. I asked if it was the retentions and hes like " Yes this is the customer relations"

And he said that I cannot have any add ons like LD minutes or anything. And he threatened to cancel my Caller ID...


I also asked if I could get a replacement since my phone is damaged and he said " no " made me so mad..
Are you guys all calling 1866-897-3008?

[Mad.Whack]

I think what he means, since I'm in the same boat, is...
You can only get a maximum MSF (Monthly Service Fee) credit less then or in some cases equal to your MSF plan. As mentioned before, MSF credit (not feature credits) are in increments of $5.

I think this is up for debate, we've seen members post their bills with more MSF than their base plan. http://www.redflagdeals.com/forums/showpost.php?p=7716706&postcount=18515 is one among others.

I still think it's a good guideline to go by but I'm not convinced it's true...

[P4rtyboy]

well then...
i called to inquire about something and said hypothecially if i did this ... ... ... blah blah about what i thought i might do.

the rep removes one of my credits and refuses to put it back on and threathens me that he will remove all muy creditws... cant believe it.

[cruisx]

Just a question, does getting a retentions deal automatically get you a 3 year contract?

[MaDgamEr]

Pretty much anything through retentions = 3 yr extension. If you want a good deal anyways...

[shopper-X]

I think this is up for debate, we've seen members post their bills with more MSF than their base plan. http://www.redflagdeals.com/forums/showpost.php?p=7716706&postcount=18515 is one among others.

I still think it's a good guideline to go by but I'm not convinced it's true...

You're right, it's been debated both ways through this thread.
The example you showed has $45 in MSF Credits ($5 top + $40 bottom section) on a $45 Plan. I also see the Savings heading in the top portion for specific to a feature savings.

My personal experience was when my $5 credit was removed (audited) when I moved to the $10 plan from a $20 plan. I'm now left with a $10 MSF credit on a $10 MSF Plan.

[nitroblu]

^
I agree with you Mad.Whack, that it is possible to get more MSF credits that ur monthly base plan, but most reps wont' give it out, especially under normal circumstances (those who get it usually had some big screw-up on Rogers' part). You maybe lucky to get more MSF credits than you technically should, but that also means finacne will automatically review your account to see if those credits are justifiable.

[nitroblu]

well then...
i called to inquire about something and said hypothecially if i did this ... ... ... blah blah about what i thought i might do.

the rep removes one of my credits and refuses to put it back on and threathens me that he will remove all muy creditws... cant believe it.

yea i'm always afraid that'll happen...so i've gotetn my plan, i'm happy wit it, i'm not callin in anymore hahah

i even gave trying to get evenigns at 6 for free a try, got turned down, so i'm content lol. i'd post my plan, but i don't wanan flaunt it LOL.

[MaDgamEr]

^
I agree with you Mad.Whack, that it is possible to get more MSF credits that ur monthly base plan, but most reps wont' give it out, especially under normal circumstances (those who get it usually had some big screw-up on Rogers' part). You maybe lucky to get more MSF credits than you technically should, but that also means finacne will automatically review your account to see if those credits are justifiable.

You can add as many MSF credits as you like, but as soon as they exceed your base plan value, they will not be processed as a discount on your bill. Period.

[Kaitlyn]

You can add as many MSF credits as you like, but as soon as they exceed your base plan value, they will not be processed as a discount on your bill. Period.

Comma, except when they do get processed. :)

My plan is $20 voice plan. I have $10, $15 and $7 monthly credits (non-feature-specific credits)

[khulit]

Just to be more specific... it's UNLIMITED IN-NETWORK CALLS and not R2R network...

It's a big difference for those who call Fido, Speakout and other Rogers network phones... R2R is only good for free calls to Rogers phones...


Someone on HoFo mentioned that the $10 MB and possibly SK plan is back.
I have not check if it's back in SK, but it's definably back in MB.

$10 Plan:
-250 Anytime
-WN/WE @ 6pm
-R2R network

[nitroblu]

Comma, except when they do get processed. :)

My plan is $20 voice plan. I have $10, $15 and $7 monthly credits (non-feature-specific credits)
+1
there are exceptions that can be made MaDgamEr

[delhite]

You can add as many MSF credits as you like, but as soon as they exceed your base plan value, they will not be processed as a discount on your bill. Period.

exceptions are there

[P4rtyboy]

yea i'm always afraid that'll happen...so i've gotetn my plan, i'm happy wit it, i'm not callin in anymore hahah

i even gave trying to get evenigns at 6 for free a try, got turned down, so i'm content lol. i'd post my plan, but i don't wanan flaunt it LOL.

yeah.. luckily a rep reversed it when i phoned right after. she apologized profusely too, cause she understood it wasnt fair to lose a credit.

and i was only trying to see if it was possible moving a VM from MSF to VM exclusive credit... lol oh well no more trying !! dont wanna mess anything up

+1 ahah i'd psot too. but i dont want to flaunt ahhaha

[nitroblu]

exceptions are there

....yoda?...is that you? LOL

@P4rtyboy:
lol nice. you got lucky. i've talked to some real *i*ks before, who probably would'ev jsut said in your situation "i'm sure the person you spoke to before had a reason to remoev those credits, I can't give them back to you" LOL

[P4rtyboy]

....yoda?...is that you? LOL

@P4rtyboy:
lol nice. you got lucky. i've talked to some real *i*ks before, who probably would'ev jsut said in your situation "i'm sure the person you spoke to before had a reason to remoev those credits, I can't give them back to you" LOL

ahah yeah most are like that. luckily she was reallll nice. its not fair how its so hit and miss. no wonder people get upset with rogers

and wouldnt it be... "exceptions there are"???? lol :D

[GateGuardian]

omg... this guy named ben is seriously dumb. I asked if it was the retentions and hes like " Yes this is the customer relations"

And he said that I cannot have any add ons like LD minutes or anything. And he threatened to cancel my Caller ID...


I also asked if I could get a replacement since my phone is damaged and he said " no " made me so mad..
Are you guys all calling 1866-897-3008?

I call *611 and then say "cancel my phone". I then tell the rep. I want to cancel my service because BELL was "offering" a better deal than they are. I just pulled some numbers from BELL's corporate pricing and told them what BELL was offering, and Rogers offered me a better deal.

It really depends on the cxr. If you don't get a deal, just ask if you can have some time to think about it and call them back the next day.

[samsonite]

has anyone gotten an iphone for less than $299? and did you have to pay the activation fee?

[zweinstein]

has anyone gotten an iphone for less than $299? and did you have to pay the activation fee?

Its very possible to get an 8GB iPhone for $199 with no admin fee. For a 16GB, you will probably have to pay $299 with no admin fee.

[ghettogal]

I've been going through the pages but I can't really find anything on data plus voice plans. Do I ask for a better voice plan then have them add on a data plan? What's the best plan you guys have gotten so far?

And is there a expiry date on the HUP mail in rebate forms? And does TSCC still have the forms?

[nitroblu]

I've been going through the pages but I can't really find anything on data plus voice plans. Do I ask for a better voice plan then have them add on a data plan? What's the best plan you guys have gotten so far?

And is there a expiry date on the HUP mail in rebate forms? And does TSCC still have the forms?

doesn't look liek tehre's any explicit expiry date on the rebate forms, but it does say it must be mailed in within 60 days from the "date of purchase" on the proof of purchase sheet. Not sure if TSCC still has em, but you could always give it a try, plus shopper-x has a link to the PDF in his sig if they don't.

the data+voice plans are pretty sweet, but it really depends on your needs. rogers is currently runnign a "holiday promtion" where if you sign up for a voice+data plan ($45), you can to choose for "free" My5 nationwide, e/w@5, ultd incoming, or ultd network calling (rogers to rogers, rogers home, fido). but if you're a heavy talker/texter, it's no good, cuz it doesn't come with any texts, and only 200 min. (standard e/w@9 if you don't get the e/w@5). If you only really talk/text heavy to 5 ppl, then the plan isn't actualyl that bad with My5, and the my5 option gives you the most "value" of the 4 options.

personally, I'd get a retentions voice plan, then add one of roger's new released data value packs (either the $20 BB value pack or the $30 data value pack, depending on your needs). if you're looking for mainly email, and don't mind a BB/need a BB, the $20 BB data pack is perfect: ultd email, ultd IM, 10000 sms/mms, eVM, CID. If you need data, the $30 data VP finalyl gives some value to customers: 500MB, 10000 sms/mms, eVM, CID. Plus the $30 data VP is customized to which phone you have. if you have a BB, it's 500MB BIS data, if u have an iphone, it's VVM instead of 10000 mms, any other smartphone, is as listed above.

I didn't want to post it before, but just to show you an example of what I mean, this my current plan, compared to a the preset voice+data combo plans (and mind you I only did considerably minor negotiations with retentions, compared to what others have posted):
$30+SAF+911+tax/mo.
250 min.
e/w@ 8, cw
25 bonus min.
free ultd local R2R
$30 data value pack (500 MB data (or BIS data, but don't have a BB), 10000 sms/mms, eVM, CID)

Rogers' preset voice+data combo:
$45+SAF+911+tax/mo.
200 min.
e/w@9, cw(?)
500MB data/BIS data (or BB msging pack, which is a rip-off since you can get 500MB BIS data)
MY5 nationwide OR ultd incoming OR ultd network OR e/w@5

I'm paying $15 less compared to the voice+data combo plans, and have more features. Definitely ask for a better voice plan, then add a data plan (probably a data value pack will make most sense to you, as it did for me, cuz there was no way I could add 500MB data and pay only base $30/mo. as i am now since i couldn't add any more credits)

On my old plan, I had the same retentions voice plan, but teh $20 VP instead of the $30 data VP. So basically, for $10 more/mo., I gained 7500 sms, 9000 mms, 500 MB data. The extra sms and mms don't really add any value for me, because I don't surpass (and few do) 2500 sms or 1000 mms, but the 500 MB of data adds huge value. If you look at it from a "glass half full" perspective, I essentially got a "$15 credit" on the 500MB of data, as I'm paying an extra $10/mo. essentialyl for 500MB of data (versus $25/mo for the 500MB separately)

[LankyD]

Has anybody here HUPed e71 with the new data plan package?

[P4rtyboy]

$30+SAF+911+tax/mo.
250 min.
e/w@ 8, cw
25 bonus min.
free ultd local R2R
$30 data value pack (500 MB data (or BIS data, but don't have a BB), 10000 sms/mms, eVM, CID)



nicely done man. able to allocate all 20 MSF. my brother has a similar plan, except a large error resulted in some more savings .. xD :)

[nitroblu]

nicely done man. able to allocate all 20 MSF. my brother has a similar plan, except a large error resulted in some more savings .. xD :)

LOL yea an error by the data dept actually caused a $5 off VP discount to be added to my $20 VP, so that I actually could've gotten away with base $15/mo. for my old plan, but I decided to get the 500MB anyway. WAP browsing ain't that fun anymore LOL

[ghettogal]

thanks nitroblu...very informative but I didn't really get your plan..is it 30 for what you have and you added a 30 dollar pkg or you got all that for 30 dollars? I want to get the bold that ppl are getting for 99...I'm upgrading from a normal phone to a smartphone so would that give me more savings? :D

[nitroblu]

thanks nitroblu...very informative but I didn't really get your plan..is it 30 for what you have and you added a 30 dollar pkg or you got all that for 30 dollars? I want to get the bold that ppl are getting for 99...I'm upgrading from a normal phone to a smartphone so would that give me more savings? :D

oh, Yes, I added the data value pack for $30, bringing my total monthly plan to $30/mo (because I have $20 in credits to offset the price of my voice plan). So I'm getting all teh features I listed for $30+fees/taxes / mo.

yup, if you talk to retentions (not a normal rep, cuz they'll only offer you the phone at a HUP price), you can get the bold at hte promotional pricing, if you have voice + data that adds up to at least $45/mo. (before credits). for example, so even if you have a $20 voice plan, and you have $20 credits, and you added teh $25 500MB data only plan (bringing your total to $45/mo), even though you're actually only paying $25/mo, you would qualify for the promotional pricing.

I believe for the bold, the promotional pricing is actually $199+$35 if you call in. But it all depends on your luck. i'm sure u've read somewhere, some have gotten lucky and been able to get the phones at promotinal pricing withotu adding a data plan, some have gotten the bold for only $99+$35, some have managed to get it without any admin fee...all depends on the rep :(. The $99 pricing on the bold i know for sure is being offered in many stores, so you can try going to them. I wasn't so luckily when I did my HUP while adding on the data VP, I tried talkin to 3 different retentions reps to get at least SAF waived or to get them to match other companies' pricings, but i jsut gave up and decided to pay for it at hte promotional pricing. Too much callign is a big waste of my time lol.

Btw, rogers is now officially 3.5G, so it makes adding data just that much better :) lol

[mcg]

Wow, so if you remove your value pack you pay $SAF + tax for your voice? Haha nice!

[iamfob]

I am planning to call Rogers to renegotiate the plan for 1 of my 2 lines, been with them over 10 years.

I don't plan to add the data plan nor Vision plan, just plain voice plan.
What phone should i try to get from them? I don't mind signing up for a 3 years contract, i think Rogers will not offer any BB to me if I am not on any data plan/BB Message Plan. So my only option is the N95 right? I really don't like the HTC Touch, SE K850i, Moto Rokr E8.

Also i read the last 10 pages and I would like something along the line...

200 or 250 Weekday minutes
Unlimited Weeknights & Weekend starts at 6pm
Voicemail
Call ID
125 txt
Free Incoming or R2R
No Access Fee (not sure if i can win this one :confused:)

for no more than $20 (aiming at $17.50 if possible)

Do you think it's doable?
I plan to call in and not threatened them to cancel the service and switch provider. Instead I will tell them straight up, I think I am paying too much at hte moment and would like to re-negotiate my plan.

Any hints/tips/suggestions would be appreciated. I will call sometime tomorrow during my lunch time.

I have a hard time debating if i want Free Incoming or R2R if they throw that to me. Which one would you pick?

[nitroblu]

Wow, so if you remove your value pack you pay $SAF + tax for your voice? Haha nice!

hahah yea, i could do that, but then I'd need to pay the $100 DECF to remove the data VP, and my account would probably get audited (because there would no logner be any justification for my credits, since when I negotiated with retentions, the credits were meant for a value pack, which was noted on my account)

plus, it would make my new phone pretty useless LOL

[Dealhunter90]

I am planning to call Rogers to renegotiate the plan for 1 of my 2 lines, been with them over 10 years.

I don't plan to add the data plan nor Vision plan, just plain voice plan.
What phone should i try to get from them? I don't mind signing up for a 3 years contract, i think Rogers will not offer any BB to me if I am not on any data plan/BB Message Plan. So my only option is the N95 right? I really don't like the HTC Touch, SE K850i, Moto Rokr E8.

Also i read the last 10 pages and I would like something along the line...

200 or 250 Weekday minutes
Unlimited Weeknights & Weekend starts at 6pm
Voicemail
Call ID
125 txt
Free Incoming or R2R
No Access Fee (not sure if i can win this one :confused:)

for no more than $20 (aiming at $17.50 if possible)

Do you think it's doable?
I plan to call in and not threatened them to cancel the service and switch provider. Instead I will tell them straight up, I think I am paying too much at hte moment and would like to re-negotiate my plan.

Any hints/tips/suggestions would be appreciated. I will call sometime tomorrow during my lunch time.

I have a hard time debating if i want Free Incoming or R2R if they throw that to me. Which one would you pick?

If you check my post - I was just calling in to change my address and mentioned I needed more daytime minutes and more sent text messaging. Once we started talking about more weekday minutes, the lady recommended the EPP plan. I had to be an Air Miles member to get it as I'm sure a lot of people are anyways. There might be more programs you need to be a part but we never went that far into the discussion. I didn't call wanting to cancel or ask to speak with retentions.

[ahsalloum]

I am thinking of upgrading my phone. Can I have some opinions on what the best phone to get from Rogers is right now? Are there any good ones to wait for?
Thanks. :)

[shopper-X]

I am thinking of upgrading my phone. Can I have some opinions on what the best phone to get from Rogers is right now? Are there any good ones to wait for?
Thanks. :)

It comes down to personal preference as a lot of things factor in to a device
1. Cost range
2. Blackberry, data device, or just simple phone
3. Touch screen or not
4. Any particular brands you do like or do not like
5. Slider, Candy Bar, or Clam Shell design
6. Are you going to use it or sell it

Personally I have the Rogers/Nokia N95-4 8GB and love it. Other people love the iPhone and Blackberry Bold. Rogers just last week launched the Nokia E71-2 and Blackberry Curve 8900 (Javelin) and should be in-stores this week.

Again, it all comes down to personal preference.

[surgimus]

So I updated my dad's retention plan for him today:

250 minutes e/w at 6pm
unlimited incoming
1000 LD
$30 VP with 500mb data

3 months unlimited local calls

Total: $40 + SAF + tax

Not quite as sweet as Nitroblu, but pretty decent hey?

[samsonite]

Its very possible to get an 8GB iPhone for $199 with no admin fee. For a 16GB, you will probably have to pay $299 with no admin fee.

thanks for the quick reply.
Anyone else have any thoughts on this?

[water_boy]

Just to brag a little :lol: I pay $70 total, including SAF and taxes for:
700 daytime minutes
1000 Cnd long distance
500mB Data
Unlimited incoming
Unlimited Rogers network (incl. Fido)
Enhanced voicemail
10,000 Sent SMS/MMS
Call ID
Call Waiting

Took a lot of patience and calls to get it to this!

Good luck everyone.

My base wireless cost is $20 for 700 minutes, which as a business owner is necessary. Plus the $30 data+bundle pack, and a $7 early evenings.

[Kaitlyn]

Just to brag a little :lol: I pay $70 total, including SAF and taxes for:
700 daytime minutes
1000 Cnd long distance
500mB Data
Unlimited incoming
Unlimited Rogers network (incl. Fido)
Enhanced voicemail
10,000 Sent SMS/MMS
Call ID
Call Waiting

Took a lot of patience and calls to get it to this!

Good luck everyone.

My base wireless cost is $20 for 700 minutes, which as a business owner is necessary. Plus the $30 data+bundle pack, and a $7 early evenings.

I wouldn't go around bragging about a $70/month plan :P

[cruisn76]

Picked up a Nokia E71-2 today for $99 waived activation fee (-$35) on a 3yr HUP. Did not get a data plan either.

So for those looking to grab this phone it is possible to get it without data for $99.

Spoke to Lisa (like that helps) from retention!!

[ahsalloum]

Picked up a Nokia E71-2 today for $99 waived activation fee (-$35) on a 3yr HUP. Did not get a data plan either.

So for those looking to grab this phone it is possible to get it without data for $99.

Spoke to Lisa (like that helps) from retention!!

I've never done a HUP before and I really want that E71! Can you tell me how you went about with it? :)

[CatDog]

corp. rep said he can't give me that $30 deal with $10 off for a Blackberry.. i'll try again tomorrow.

The wait times are ridiculous

[cruisn76]

I've never done a HUP before and I really want that E71! Can you tell me how you went about with it? :)

Basically call the retention number (1-888-936-7283) i think, (check post #1), or dial *611 and say "Cancel my phone". Once you reach a rep you can say my current phone is acting up and I was looking at alternatives with Rogers, Fido, Telus.... blah blah blah. Also tell the rep you are interested in the Nokia E71 and see what happens.

The price and perks really depends on your account, I got lucky once again since my last HUP was in April of 2007, and today I did another upgrade. Its been less than 2 yrs and I was offered that price, plus NO Activation fee.

Someone from another thread "Newegg: Nokia E71-2 for $39x.xx" said he got the phone for $49.99 with a data plan on a 3yr renewal. So try your luck and see what happens. Also this would be a good time to see if you can get a better plan!

DO YOUR HOMEWORK IF YOU INTEND ON MENTIONING THE COMPETITORS!

[berriez]

I want to update my dad's account, but I'm a girl.. and my dad's name is very male. So would I get questioned..

[nitroblu]

I want to update my dad's account, but I'm a girl.. and my dad's name is very male. So would I get questioned..
if ur dad adds clearance on his account for u to manage it as well, then no

[nitroblu]

I wouldn't go around bragging about a $70/month plan :P

true, but he is getting 700 minutes lol

[atizzle]

just got kicked off of the ol family plan and so i had to start out brand new on an account and so i took advantage of the $99 bold deal and also got a plan as follows: 200 dtm
unlimited eve/wknd starting at 6
unlimited incoming local
100 long distance mins
voicemail/caller id etc
$15 data plan 2mb
SAF+911+taxes
_____________________
$47.something

Got the phone just this past fri and have been playing around with it and its sick but honestly i dont need it...ie. its too big and was thinking of replacing it with the iphone instead anyways so i called back to see if i could make the switch and i said cancel phones at the menu but i dont know if i was at retentions. Anyways, so I spoke with the guy about my issue and he stated that because I was over 30 mins. talk time they could not do anything for me so I asked him about my options and he basically said I had none. I asked him to cancel it ie. put in my 30 days notice...hoping that I would get to retentions if I wasnt already there or if I was already, for him to start compromising with me. Anyways, to make a long story short, he put me on hold and came back saying that i would get my last bill in a month which would reflect the cancellation charges ($400 plus usage fees). At that point, I figured this guy wasnt going to give me nothing so I sheepishly told him that I would like to cancel my cancellation. I should also say that I had called in 5 mins before this call to inquire about switching to the iphone and spoke with another csr. Also I am not sure about my pull with retentions since I was split from my dad's family plan just last week and hence, had to start at day 1 in terms of seniority. Anyways, just wondering if anyone had any advice ie. am i stuck with the bold or would it be possible to upgrade to the iphone? THanks and sorry for the book iu just wrote.

[Phoenix88]

Well... gave them a call... spoke to retentions but they couldn't give me pricing. They transfered me to corporate and they said it is $399 for e71 :-0:-0:-0 or $149 if I tack on a $30 data plan (1gb :cry:) What a crappy deal... I feel like cancelling.

[chocobunni]

Are people who are getting cheap deals on phones in like Tier 3 or 4?

Everytime I call to ask to do an HUP, they always quote me the same price I see online, which is the price + 100 + 35 admin.

The only time there was no $100 was when the first time I really wanted to cancel and they offered me free blackberry pearl or the oldest nokia phone that was on the site. I think it was like 6802.

[P4rtyboy]

The only time there was no $100 was when the first time I really wanted to cancel and they offered me free blackberry pearl or the oldest nokia phone that was on the site. I think it was like 6802.

nuff said no?

[Impossibles]

Got the phone just this past fri and have been playing around with it and its sick but honestly i dont need it...ie. its too big and was thinking of replacing it with the iphone instead anyways so i called back to see if i could make the switch and i said cancel phones at the menu but i dont know if i was at retentions. Anyways, so I spoke with the guy about my issue and he stated that because I was over 30 mins. talk time they could not do anything for me so I asked him about my options and he basically said I had none. I asked him to cancel it ie. put in my 30 days notice...hoping that I would get to retentions if I wasnt already there or if I was already, for him to start compromising with me. Anyways, to make a long story short, he put me on hold and came back saying that i would get my last bill in a month which would reflect the cancellation charges ($400 plus usage fees). At that point, I figured this guy wasnt going to give me nothing so I sheepishly told him that I would like to cancel my cancellation. I should also say that I had called in 5 mins before this call to inquire about switching to the iphone and spoke with another csr. Also I am not sure about my pull with retentions since I was split from my dad's family plan just last week and hence, had to start at day 1 in terms of seniority. Anyways, just wondering if anyone had any advice ie. am i stuck with the bold or would it be possible to upgrade to the iphone? THanks and sorry for the book iu just wrote.

You're basically stuck. But the Bold itself is worth a fair bit of money (check craigslist) so you could sell it and buy a phone you want, but not through rogers.

Not sure why you think the Bold is too big but you want an iPhone, they are just as big, and the Bold can do almost everything the iPhone can do and more.

Get on a better data plan (check the other rogers thread)...the 2MB plan is pointless.

[water_boy]

Originally Posted by atizzle View Post
Got the phone just this past fri and have been playing around with it and its sick but honestly i dont need it...ie. its too big and was thinking of replacing it with the iphone instead anyways so i called back to see if i could make the switch and i said cancel phones at the menu but i dont know if i was at retentions. Anyways, so I spoke with the guy about my issue and he stated that because I was over 30 mins. talk time they could not do anything for me so I asked him about my options and he basically said I had none. I asked him to cancel it ie. put in my 30 days notice...hoping that I would get to retentions if I wasnt already there or if I was already, for him to start compromising with me. Anyways, to make a long story short, he put me on hold and came back saying that i would get my last bill in a month which would reflect the cancellation charges ($400 plus usage fees). At that point, I figured this guy wasnt going to give me nothing so I sheepishly told him that I would like to cancel my cancellation. I should also say that I had called in 5 mins before this call to inquire about switching to the iphone and spoke with another csr. Also I am not sure about my pull with retentions since I was split from my dad's family plan just last week and hence, had to start at day 1 in terms of seniority. Anyways, just wondering if anyone had any advice ie. am i stuck with the bold or would it be possible to upgrade to the iphone? THanks and sorry for the book iu just wrote..

I had a similar issue a while back. I had bought the tytn through retentions, however when it came I realized that it didn't come with WM6 which I wanted. I used it for about 3 weeks, before I got frustrated with it and called rogers. Got told the same story as you, no returns on phones with more than 30mins. However I "lied" and told them they had shipped me the wrong phone in error, and blamed shipping dept for the error. There was no way to trace my purchase on paper since it was done over the phone by the csr. They checked with the manager, and came back saying to ship the phone back and asked what phone I wanted instead. Not encouraging any lies here' but I was told by the csr that the tytn supported WM6, which it does, just not with rogers.

REMEMBER, SAY THEY SHIPPED YOU THE WRONG PHONE. NOT THE ONE YOU ORDERED.

[Impossibles]

I had a similar issue a while back. I had bought the tytn through retentions, however when it came I realized that it didn't come with WM6 which I wanted. I used it for about 3 weeks, before I got frustrated with it and called rogers. Got told the same story as you, no returns on phones with more than 30mins. However I "lied" and told them they had shipped me the wrong phone in error, and blamed shipping dept for the error. There was no way to trace my purchase on paper since it was done over the phone by the csr. They checked with the manager, and came back saying to ship the phone back and asked what phone I wanted instead. Not encouraging any lies here' but I was told by the csr that the tytn supported WM6, which it does, just not with rogers.

REMEMBER, SAY THEY SHIPPED YOU THE WRONG PHONE. NOT THE ONE YOU ORDERED.

Wow, great advice.

[ben_liu]

Hey everybody, I am currently on a retention plan already, but I want a better plan cause we are still paying too much (My brother and I). If i called and get new options, would my contract be renewed for another 3 years or would it stay the same?

Thanks

[Impossibles]

Hey everybody, I am currently on a retention plan already, but I want a better plan cause we are still paying too much (My brother and I). If i called and get new options, would my contract be renewed for another 3 years or would it stay the same?

Thanks

Depends on the CSR, sometimes they will make you an offer only if you sign for 3 years, other times they just change the plan.

[P4rtyboy]

Wow, great advice.

im pretty sure your stuck with it. rogers has the policy laid out...

best bet... sell it via private and buy a iphone private too...

[chocobunni]

nuff said no?

Yes, I said no if that's what you mean.

3 year contract with a nokia 6086 is not really what I want.

[P4rtyboy]

Yes, I said no if that's what you mean.

3 year contract with a nokia 6086 is not really what I want.

i meant... enough said by what you said.

you can use the nokia 6086 as leverage now to ask for what you want.

e.g. i dont really like this phone, im more eyeing the __________ phone. i really appreciate that you are offering that nokia at 0. is there any possiblity taht the ________ phone can be offered at a 3 year pricing? since im renewing my contract with you, basically extending my service similarily to an individual who is signing up blah blah blah.

[chocobunni]

i meant... enough said by what you said.

you can use the nokia 6086 as leverage now to ask for what you want.

e.g. i dont really like this phone, im more eyeing the __________ phone. i really appreciate that you are offering that nokia at 0. is there any possiblity taht the ________ phone can be offered at a 3 year pricing? since im renewing my contract with you, basically extending my service similarily to an individual who is signing up blah blah blah.

I had tried that before. Then they basically said it was because those phones were crappy. If I want a better phone (with 3G for example), since they're vision phones, that's why will be more expensive.

[P4rtyboy]

I had tried that before. Then they basically said it was because those phones were crappy. If I want a better phone (with 3G for example), since they're vision phones, that's why will be more expensive.

dunno then. i was able to use that and got the curve for 99 and pearl for 49 back in august/september from retentions...*without data* ... really hit and miss...

[chinsterr]

I am supposed to be getting 4 credits AND my VM loyality discount, but on my bill I am only getting 3 credits and the vm loyality discount. Here is what is shown on the rogers website vs my bill. What can I do to get that credit applied?

http://i16.photobucket.com/albums/b25/chinsterr/deal.jpg

[Impossibles]

Has anybody recently gotten free LD minutes on their plan?

Called today and the best they could do was add the 100 LD minutes for $12 - $10 credit. I rarely use any LD minutes, so instead I opted for $6/35 LD minutes - $5 credit = $1. I only occasionally make long distance calls, but hate seeing $3.40 LD charges.

Anybody else notice all the plans are now odd price totals, but the only credits they can give are $5/10/15?

[IceQue]

Has anybody recently gotten free LD minutes on their plan?

Called today and the best they could do was add the 100 LD minutes for $12 - $10 credit. I rarely use any LD minutes, so instead I opted for $6/35 LD minutes - $5 credit = $1. I only occasionally make long distance calls, but hate seeing $3.40 LD charges.

Anybody else notice all the plans are now odd price totals, but the only credits they can give are $5/10/15?

use the $5 credit for 1000 cdn ld mins

[1ton]

Okay, so I'm currently signed up with Rogers on a 3 year contract and I'm probably almost or close to a year in. Now, is it possible to get the retention plan + sign up for the $99 BlackBerry Bold promotion thing? Either way, technically your renewing your contract with them for another 3 years which is also required for the Bold.

If this is possible then I might as well do it, I'm paying way too much for my phone bill and the fact that I'm in need of a new phone cause my w850i is messed to the max.

Thanks in advance for any info.

[9394]

Picked up a Nokia E71-2 today for $99 waived activation fee (-$35) on a 3yr HUP. Did not get a data plan either.

So for those looking to grab this phone it is possible to get it without data for $99.

Spoke to Lisa (like that helps) from retention!!

I also got the E71 for $99, but I had to pay the $35 activation fee. I have been using the $7/month mobile browsing plan with my N95 and the CXR said it's valid for the E71 as well.:?:

This is actually the 4th HUP I have done in the past 1.5 years (3rd this year):D

[bobbings]

I got the bold for 200 literally 2 days ago and its being sold for 100 right now according to some rfders. Any way to get the credit back before the bill comes back. Wondering if rogers will be nice enough to so.

[ahsalloum]

I also got the E71 for $99, but I had to pay the $35 activation fee. I have been using the $7/month mobile browsing plan with my N95 and the CXR said it's valid for the E71 as well.:?:

This is actually the 4th HUP I have done in the past 1.5 years (3rd this year):D

I'm really tempted to get the E71 now. Any chance it might go down in price through retentions any time soon? I can wait a month or so?

[anotherguy]

Has anyone tried to get a HTC Touch Diamond? How much and what kind of plan did you get? I haven't upgraded for over two years. I want to get an idea of what I can get.

[wiebecj]

I got the bold for 200 literally 2 days ago and its being sold for 100 right now according to some rfders. Any way to get the credit back before the bill comes back. Wondering if rogers will be nice enough to so.

Yeah, I'm sure if you call them they will give you the credit. I got my friend a $200 credit on his iphone when they started allowing early upgrades. That was 3 weeks after he got it too.

[ppthomas]

This is what i got this time for my HUP

250 weekday with e/w starting @6 -$25
Bonus 25mins
Unlimited incoming
R2R
1000LD -$5
Value package- $30
-$ 15 Credit
25+5+30-15+6.95 +.50 = 52.45 +tax

Free E71 and unlimited 3 months on 3yr renewal

So whats the diff between EPP and the $25 one i got ????????????????
=========================================
My previous plan was
250 weekday with e/w starting @6 -$25
Bonus 25mins
R2R
1000LD -$5
-$ 15 Credit
25+5+11.0-15+6.95 =33.55 +Tax

[Importspeed]

I also got the E71 for $99, but I had to pay the $35 activation fee. I have been using the $7/month mobile browsing plan with my N95 and the CXR said it's valid for the E71 as well.:?:

This is actually the 4th HUP I have done in the past 1.5 years (3rd this year):D


What are you telling them to keep getting HUP? I've been trying to get the E71 too but they don't seem to budge. I told them the phone has not been working properly, I want to switch to the smartphone 500mb vp. And each time I get rejected. Anyone that has been able to get the HUP in under a year, please chime in on this.

Thanks

[mc9180]

Yeah, I'm sure if you call them they will give you the credit. I got my friend a $200 credit on his iphone when they started allowing early upgrades. That was 3 weeks after he got it too.

Has anyone got early HUP for iphone from rogers recently? I called yesterday trying to HUP to a 16gb iphone and they quoted me a price of $449 :(

[Impossibles]

use the $5 credit for 1000 cdn ld mins

They said the $5/1000 LD minutes is no longer available.

[Traian2003]

They said the $5/1000 LD minutes is no longer available.

It is. Got it 2 days ago... call again.

[nitroblu]

They said the $5/1000 LD minutes is no longer available.

REally depends on who you speak to. Some reps who simply don't want to give you the feature will say things like that.

[inkked]

copped this sweet plan last night:
250 Daytime Mins
Unlimited Network Rogers/Fido Calling
Early Unlimited Evening/Weekends
Caller ID w/ Name Display
Enhanced Voice Mail
Who Called
10,000 Txt Msgs
10,000 MMS, Video Msgs
Unlimited Personal Email/IM
SAF+911 Fees

all for $36 after taxes! :twisted:

[cruisn76]

Update:

Called retention on Monday Dec 1 and order a Nokia E71-2 on a 3yr HUP no Data Plan. At the time it was OOS but as of today the item has been shipped.

* Also got an additional 100 daytime and additional 100 LD minutes and Who Called.

So my current plan is:

250 (now 350*) daytime
U/L Evening and weekends @ 6pm
R2R (Rogers and Fido Network calling)
125 TXT
CallerID
Who Called*
Voicemall
100 (now 200*) CDN LD minutes
= $25 + SAF/911 + taxes

Also got Another $35 off my Nokia E71-2 HUP. I questioned the $50 CT GC that was offered for new activations. So instead of a $50 credit, I got $35.

Waived $35 admin fee (worked really hard at getting this)

So in total I got the Nokia E-71-2 for $65 ona 3yr HUP.

This is awesome since my last HUP was in April of 2007. Basically told the rep my w810i was acting up and was about to tank and needed a new phone. I think I got real luck again with this HUP and also a long time user with Rogers (closing in on 9yrs)

Hope this helps anyone trying to get a E71-2

[nitroblu]

copped this sweet plan last night:
250 Daytime Mins
Unlimited Network Rogers/Fido Calling
Early Unlimited Evening/Weekends
Caller ID w/ Name Display
Enhanced Voice Mail
Who Called
10,000 Txt Msgs
10,000 MMS, Video Msgs
Unlimited Personal Email/IM
SAF+911 Fees

all for $36 after taxes! :twisted:

nothign to boast about, that looks about standards by my calculations ( in terms of wat retentions can offer)

[theapocalypse]

nothign to boast about, that looks about standards by my calculations ( in terms of wat retentions can offer)

It looks decent to me. He got a $20 data value pack for 5 bucks..
And standard retention options for voice.

[nitroblu]

It looks decent to me. He got a $20 data value pack for 5 bucks..
And standard retention options for voice.

....yea, nothing to boast about lol

[hash76]

I'm a cheapo. I spend currently $22.50 plus tax only for
250 DT minutes
VM/CID
6 pm start for u/l evening & wkd
and the fwding callwaiting regular stuff

I called retention and didnt threaten to cancel. I said I'm looking for something better.... after calling 4 different reps, I got for the same price
350 DT
u/l incoming
VM/CID
100 LD Can
100 Text Msg (I dont text much)
Start time 6 pm
for same price $22.50 Plus tax (approx $25.57)
But what I am more happy about is that on an exceptional basis he did a new activation for me (new line for my wife) and will change the plan to the same one I have.
I know this isnt the best plan.. but suits my cheapo needs.

Since he gave a BB for the new plan.. and for special price to be honored 29.99 for the pearl one needs a data plan, he decided to give me a 15$ data plan with $15 data credit. So I guess with a Data plan for $22.50 plus tax (inclused SAF & 911). Now my wife has a better plan than me...

[ahsalloum]

Alright guys, I'm going to need some feedback, please. I am about 1.5 years through on a 3 year contract with Rogers. I want this plan and was wondering if you guys can give me your opinions on a good price for it:

250 DT mins
6pm evenings
R2R
Unlimited incoming
$20 Value Package

I was thinking maybe $25-30 sounds reasonable?

I'm also going to go for a HUP to the E71. For anyone who has a Rogers E71, are there Internet and Email applications installed on the phone by Rogers?

Please guys, I'd really appreciate your input. Thanks. :)

[cruisx]

Ok just a question. Any idea if i will be able to get the 45$ smartphone voice plan for 35-40$? If the give me 5 or 10$ credit? I have been with rogers for 8 months now and i was just wondering if they would give me 5 or 10$ credit on the 45$ smartphone plan with the 500mb of data. I would call and ask but i think they are closed now.

[MoxMonkey]

Ok just a question. Any idea if i will be able to get the 45$ smartphone voice plan for 35-40$? If the give me 5 or 10$ credit? I have been with rogers for 8 months now and i was just wondering if they would give me 5 or 10$ credit on the 4$ smartphone plan with the 500mb of data. I would call and ask but i think they are closed now.

not sure if it will make any difference but i'm sure you could state that since manitoba is getting it for $35 there is no reason why they can't offer it to you for the same price

[cruisx]

not sure if it will make any difference but i'm sure you could state that since manitoba is getting it for $35 there is no reason why they can't offer it to you for the same price

Idk if that would work to well, I think it would have worked when it first came out but idk if it will work now. Also is that 45$ including SAF or no? so its actually 52$ with SAF? Would really like a 5$ credit on this so it ends up being 47$, I pay 46$ with SAF and i get this:

100 daytime mun
unlim even/weeknds
7$ mobile browsing
unlimited incoming (500min)
evening starting at 9

[nitroblu]

^
it definitely won't work. they don't offer plans priced to each region's market for no reason. they have no reason to offer you manitoba pricing, and 99.999% chance they won't

and yes, it's always saf and 911 and tax on top of the listed price, unless they explicitly state saf is included

[Tonyshibo]

Alright guys, I'm going to need some feedback, please. I am about 1.5 years through on a 3 year contract with Rogers. I want this plan and was wondering if you guys can give me your opinions on a good price for it:

250 DT mins
6pm evenings
R2R
Unlimited incoming
$20 Value Package

I was thinking maybe $25-30 sounds reasonable?

I'm also going to go for a HUP to the E71. For anyone who has a Rogers E71, are there Internet and Email applications installed on the phone by Rogers?

Please guys, I'd really appreciate your input. Thanks. :)

$25 is definitely do-able for what your are looking for. I'm paying $25 and on top of that I have 1000can ld but $15 value package instead of the $20.

[rebel_rfd]

I am supposed to be getting 4 credits AND my VM loyality discount, but on my bill I am only getting 3 credits and the vm loyality discount. Here is what is shown on the rogers website vs my bill. What can I do to get that credit applied?

http://i16.photobucket.com/albums/b25/chinsterr/deal.jpg

Your missing your Caller ID Credit. Why are you paying for Rogers to Rogers, that should be easy to get for free. Tell them your online profile doesnt reflect your actual bill, which happens quite often. I would also use this screw up to convince them to revoke your caller and voicemail credit, and add a a communicaton bundle and add a recurring discount.

[ahsalloum]

$25 is definitely do-able for what your are looking for. I'm paying $25 and on top of that I have 1000can ld but $15 value package instead of the $20.

Thanks, Tony. :)
Any more input guys?

[zweinstein]

Your missing your Caller ID Credit. Why are you paying for Rogers to Rogers, that should be easy to get for free. Tell them your online profile doesnt reflect your actual bill, which happens quite often. I would also use this screw up to convince them to revoke your caller and voicemail credit, and add a a communicaton bundle and add a recurring discount.

It looks like they gave you mostly monthly plan credits instead of feature credits. It does reflect exactly what is in the online profile.

[boumbo]

what is the advantage/disadvantage of monthly plan credit over feature credit??

I have my caller id, 125 sms, voicemail covered by monthly credit rather than feature credit...





It looks like they gave you mostly monthly plan credits instead of feature credits. It does reflect exactly what is in the online profile.

[mik3]

i think i read nearly every page in this thread lol, today i finally called and got some woman who didnt want to budge on anything.. she said that they cannot bargain with me and started comparing it to going to canadian tire to bargain for a drill, and didnt want to give me any credits for anything :( so i told her ill think about it and call back.. maybe ill get someone nicer the next time.

ive been with rogers for 3.5 years on the same plan and have never even had a HUP...

[nitroblu]

i think i read nearly every page in this thread lol, today i finally called and got some woman who didnt want to budge on anything.. she said that they cannot bargain with me and started comparing it to going to canadian tire to bargain for a drill, and didnt want to give me any credits for anything :( so i told her ill think about it and call back.. maybe ill get someone nicer the next time.

ive been with rogers for 3.5 years on the same plan and have never even had a HUP...

if you read every page, you woulda known to hung up at first sign she wouldn't budge to stop wasting ur time, and called again today LOL

[william_yu7]

Need your expertise....

I currently have a grandfathered my 5+5 plan with the following details.

My 5+5 Canada Wide
300 Daytime Minutes
Unlimited Local Incoming
$9 Evenings @ 5 pm
$5 CDN Long Distance (1000 mins)
$11 Communicate old VP (125 Txt, VM, CID)

with my recurring $ 30 credit (no expiry) I pay after taxes around $ 48.00

With the launch of the new value packs this week, I wanted to take advantage of the $30-10 Blackberry 500mb package. Which would bring my total to $58.00 giving me internet.

However, when I went to request the change, the many csr (in retentions, data and consolidate) said that the computer needed a new plan code. After many convos, the reason is that the my 5+5 canada and 1000 LD are in conflict with any new vp updates. So basically they said I could get this plan minus the long distance

My 5+5 Canada
450 Minutes
Unlimited Incoming
Evening @ 6pm
$ 30-10 Date VP (vp30bb500)

applying my credits it would be $ 48.00 (or $ 33.50 with the $ 11 communicate pack)

WHAT SHOULD I DO???

I really like the 1000 minutes LD with my 5+5 but the the new deal would be same price with basically everything and more (minus LD) Would love you input/suggestions.

(ROGERS EMPLOYEES) => Is there any way around this conflict so that I can keep my old plan with the new data vp???

Cheers

[beeinine]

Several weeks ago, I called and got offered the $17.50 deal w $1 for the $11 value pack after mentioning that Telus was offering what I was currently getting for $17.30 while I was paying $32 (which is true as a friend had signed up with Telus). Didn't take it as I wanted to think about (which was good as I forgot about incoming calls, R2R, etc.) so the rep said she'll put some notes on my account, etc.

Having just called back, the rep I got today said they CAN'T/"not able" to match the competitor's offer.

What shall I do, considering that the previous rep placed some notes in my account about what she offered, but this rep says she is unable to even do anything? Thanks

b

[berriez]

I want to cancel my account now, and I am willing to pay a SMALL fee under $50 NOT the $300.. How can I manage to do that? I read somewhere it said that " Say you're moving to Alabama and there's no rogers service there ( but you're not actually going " So I was wondering if that would work to get a lower fee?

[Impossibles]

Several weeks ago, I called and got offered the $17.50 deal w $1 for the $11 value pack after mentioning that Telus was offering what I was currently getting for $17.30 while I was paying $32 (which is true as a friend had signed up with Telus). Didn't take it as I wanted to think about (which was good as I forgot about incoming calls, R2R, etc.) so the rep said she'll put some notes on my account, etc.

Having just called back, the rep I got today said they CAN'T/"not able" to match the competitor's offer.

What shall I do, considering that the previous rep placed some notes in my account about what she offered, but this rep says she is unable to even do anything? Thanks

b

They don't match other plans, they can only offer what's in their system. Just ask for the EPP plan with the $11 value pack and then say a friend got a $10 credit on a similar plan, I'm sure they will offer it to you again.

[hamzanaeem002]

Plan Update: Called in again to confirm my plan and got my whole value pack credited by the nice rep :)

300 Weekday Minutes
Unlimited Incoming
Unlimited Eve/wkds at 6
Unlimited Network Calling (Rogers to Rogers, Rogers to Fido, Rogers to rogers home phone and prepaid)
100 Canadian LD Minutes
Enhanced Voicemail
Call Display with Name Display2
10,000 Sent Text Messages
1,000 Sent Picture & Video Messages
Mobile Backup3
WhoCalled™
___________________________________________
All for $25+SAF+911 Fee and taxes

It was $30 before but they give me another credit of $5, now hopefully they don't edit my account. But when I asked the rep if I was allowed to have all these credits she put me on hold, and confirmed that she did speak to her supervisor and due to my account revenue I was allowed. Hopefully she wasn't BS'ing me:D

[nitroblu]

I want to cancel my account now, and I am willing to pay a SMALL fee under $50 NOT the $300.. How can I manage to do that? I read somewhere it said that " Say you're moving to Alabama and there's no rogers service there ( but you're not actually going " So I was wondering if that would work to get a lower fee?

nope, built into your contract, there's no disputing it

it's a breach of contract, but they're willing to let it go for the set, stated fee. Just be glad ur not on telus, they don't cap ECF.

[mtevel]

This isn't to gloat. This isn't to piss people off. I just want the best possible deal and want to know what strategy you would apply to get it. I don't need "It's enough", I don't want "Search the thread" as I am not lazy, I'd like your opinion on my current iPhone plan:

250/Unlimited Eve/Wkds Plan : $20.00
6PM Early Eve. Calling Option: $5.00
50 Bonus minutes: $0.00
Data Value Pack: $30.00
Visual Voicemail
Call Display
10,000 SMS
Data Service Plan 500MB
Who Called
Unlimited Incoming Calls Opt. (Credited): $10.00 -$10.00
Rogers to Rogers Calling (Credited): $5.00 -$5.00
Name Display: $0.00
SAF + 911
Monthly Plan Credit: -$15.00
Ambassador Discount (20%): -$X.XX
Data Discount (10%) -$X.XX
Subtotal: around $44.65 + Provincial Taxes

My questions for the Rogers expert RFDs out there are as follows:

A) I was thinking of changing my plan to the $17.50 EPP plan, losing 50 minutes and savings $7.50 per month ($5 for the 6PM early evening charge and $2.50 off my base plan), but was wondering your thought if that was a high risk change?

B) In case I wanted to keep the extra 50 minutes included in my base plan, is the Student Overlay (removing the 6PM additional charge due to academic status) still or at all possible on retention plans? I've read conflicting reports in the thread and wanted confirmation from someone with actual knowledge.

C) What is/are the best methods I could use to push for crediting either the system access fee or remaining $5 Monthly Plan Credit?

D) Others have received an additional unwarranted $10 credit for the new iPhone Data Value Pack. Does a feature specific credit exist which would apply to just the Data Value Pack as based on my existing plan setup, I would be maxed out (after the next $5) of Monthly Plan Credits?

Your thoughts and suggestions are welcome.

[pogs]

Hey Folks,

In my account details, it shows the following credits. What do they mean? How much are these credits for?

Discount(s)
Monthly Plan Credit 3 Yr - To be removed on 03/12/2011
Monthly Plan Credit 3 Yr - To be removed on 03/12/2011

Also, for the call id and voicemail, is there anyway to get these credits bumped up for the entire 3 yr contract? I just renewed last night.

Call Display Credit - To be removed on 03/12/2010
Enhanced Voicemail Fee Credit - To be removed on 03/01/2009

Lastly, the csr I spoke to mentioned that my plan would not change until my next billing on Dec 17. Can I opt out of my plan or request changes before then?

Thanks,
pogs

[zweinstein]

what is the advantage/disadvantage of monthly plan credit over feature credit??

I have my caller id, 125 sms, voicemail covered by monthly credit rather than feature credit...

Advantage- if you remove the feature that the credit was meant for, the credit remains. ie. you still save the money even if you no longer have the feature.

Disadvantage- there is a limit on the number of monthly plan credits you can get. In most cases, they cannot be greater than your base voice plan.

[crashz]

A friend of mine was signed onto a contract for the $10 promo plan a little over a year ago. He was called up to add a data plan and was offered the BB Bold for $99. Has anyone else been getting this offer? I had signed up a $5 5MB internet plan for my 580i a while ago. I would love to be able to get this offer.

[dmak]

This isn't to gloat. This isn't to piss people off. I just want the best possible deal and want to know what strategy you would apply to get it. I don't need "It's enough", I don't want "Search the thread" as I am not lazy, I'd like your opinion on my current iPhone plan:

250/Unlimited Eve/Wkds Plan : $20.00
6PM Early Eve. Calling Option: $5.00
50 Bonus minutes: $0.00
Data Value Pack: $30.00
Visual Voicemail
Call Display
10,000 SMS
Data Service Plan 500MB
Who Called
Unlimited Incoming Calls Opt. (Credited): $10.00 -$10.00
Rogers to Rogers Calling (Credited): $5.00 -$5.00
Name Display: $0.00
SAF + 911
Monthly Plan Credit: -$15.00
Ambassador Discount (20%): -$X.XX
Data Discount (10%) -$X.XX
Subtotal: around $44.65 + Provincial Taxes

My questions for the Rogers expert RFDs out there are as follows:

A) I was thinking of changing my plan to the $17.50 EPP plan, losing 50 minutes and savings $7.50 per month ($5 for the 6PM early evening charge and $2.50 off my base plan), but was wondering your thought if that was a high risk change?

B) In case I wanted to keep the extra 50 minutes included in my base plan, is the Student Overlay (removing the 6PM additional charge due to academic status) still or at all possible on retention plans? I've read conflicting reports in the thread and wanted confirmation from someone with actual knowledge.

C) What is/are the best methods I could use to push for crediting either the system access fee or remaining $5 Monthly Plan Credit?

D) Others have received an additional unwarranted $10 credit for the new iPhone Data Value Pack. Does a feature specific credit exist which would apply to just the Data Value Pack as based on my existing plan setup, I would be maxed out (after the next $5) of Monthly Plan Credits?

Your thoughts and suggestions are welcome.

you can try to bargain for this:

250/Unlimited Eve/Wkds Plan : $20.00
6PM Early Eve. Calling Option: $5.00

but for $ 10. I know its not available everywhere, but it does exist. I got it plus the $20 ($30 with 10 discount) 500 data pack

[Impossibles]

A) I was thinking of changing my plan to the $17.50 EPP plan, losing 50 minutes and savings $7.50 per month ($5 for the 6PM early evening charge and $2.50 off my base plan), but was wondering your thought if that was a high risk change?

No risk at all, unless you're always right on the brink of going over your minutes. I would think with unlimited incoming and ul evenings and weekends, you should be safe.


B) In case I wanted to keep the extra 50 minutes included in my base plan, is the Student Overlay (removing the 6PM additional charge due to academic status) still or at all possible on retention plans? I've read conflicting reports in the thread and wanted confirmation from someone with actual knowledge.

I've been following this thread for a year and have never heard of a student overlay credit.


D) Others have received an additional unwarranted $10 credit for the new iPhone Data Value Pack. Does a feature specific credit exist which would apply to just the Data Value Pack as based on my existing plan setup, I would be maxed out (after the next $5) of Monthly Plan Credits?


I think you stand a good chance of losing your $15 monthly credit, but you can't do any harm by asking. Let us know if you're successful as I haven't pushed for the $10 discount since I also have a $15 monthly credit.

[Impossibles]

A friend of mine was signed onto a contract for the $10 promo plan a little over a year ago. He was called up to add a data plan and was offered the BB Bold for $99. Has anyone else been getting this offer? I had signed up a $5 5MB internet plan for my 580i a while ago. I would love to be able to get this offer.

A lot of people have gotten the bold for $99, but you need to sign up on a data plan ($15 min).

[crashz]

A lot of people have gotten the bold for $99, but you need to sign up on a data plan ($15 min).

Is there a particular line I can call to see if they will offer it to me? Just not sure that i would qualify since I just upgraded last october

[CHINAdeals]

alrite called in again and i'm good to go.. minus data (which i don't have - and i don't REALLY need) i'm set for life.. ?

not as sweet as some other plans out there but i'm happy

* 300 min
* 6pm unlim e/w
* Enhanced Voicemail
* Call Display with Name Display2
* 2,500 Sent Text Messages
* 1,000 Sent Picture & Video Messages
* Mobile Backup3
* WhoCalled™
* Unlim Incoming
* Rogers 2 Rogers
* 100 Cdn. Long D

$25 + 6.95 SAF + 50 cents 911 = $36 and change per mth

:D

finalllyyyyyyyyyy

[mtevel]

I've been following this thread for a year and have never heard of a student overlay credit.

Seems to be documented quite well here: http://therogersguru.blogspot.com/2008/12/student-overlay-confusion.html

[nitroblu]

^
yes well, if u want to find more up to date info on Rogers stuff, I'd suggest readin HoFo, Stuff is usually psoted there first. Not to put down rfd, but rfd just usually gets hte fllow up posts after it's annonced on hofo, and that's simply because of the ppl that visit hofo vs rfd

[NerV]

Seems to be documented quite well here: http://therogersguru.blogspot.com/2008/12/student-overlay-confusion.html

That's a useful piece of information. But I guess this credit cannot be applied if you are already on a retention plan.

I was wondering if Nokia N95 can be received without signing up for a vision plan.

Thanks.

[rp_guy]

what is the advantage/disadvantage of monthly plan credit over feature credit??

I have my caller id, 125 sms, voicemail covered by monthly credit rather than feature credit...


there's pro's and con's to both..

pro monthly:
if you remove the features you still keep the discount

con: you can only have a max = cost of your base plan. i have the $25 retention, so i can only have a max of $25 in monthly credits

pro feature:
unlimited, no max

con:
you only get the discount as long as you keep the feature

[tomjose]

These rogers csrs are liars indeed. All I asked for with the plan they offered me was unlimited testing but they won't even give it to me for a cheaper price than the ten they charge for it. But here I can see people getting it with more credits than what I get. Is it because I was on a two membr family plan? How can I work it out to get maximum discounts?? They csrs always mention that there is no other management plan available. What other plans are there?

Thanks

[dumbpenguin]

I just signed on for 1 year..what you guys think?

Phone#1 - $20 + 911 + tax with 15% bundle off

200mins weekday airtime
unlimited incoming
unlimited weeknights and weekends
free caller display
free 125 text msgs

Phone#2 - $20 + 911 + tax with 15% bundle off

200mins weekday airtime
unlimited incoming
unlimited weeknights and weekends
free caller display
free voicemail

[crashz]

A lot of people have gotten the bold for $99, but you need to sign up on a data plan ($15 min).

Sweet got it for $99

[pogs]

I just signed on for 1 year..what you guys think?

Phone#1 - $20 + 911 + tax with 15% bundle off

200mins weekday airtime
unlimited incoming
unlimited weeknights and weekends
free caller display
free 125 text msgs

Phone#2 - $20 + 911 + tax with 15% bundle off

200mins weekday airtime
unlimited incoming
unlimited weeknights and weekends
free caller display
free voicemail

-unl eve and wknds starting at what time?
-15% bundle off of what?

[hamzanaeem002]

-unl eve and wknds starting at what time?
-15% bundle off of what?

for the 15% I think hes talking about having more than one service with rogers so he gets that bundled discount...and yes when do ur eve and wknds start?

[polypep]

Called today since my contract was up for renewal. Got the following

$20 - 325 W/D mins with U/L weekends and evenings (8 pm - 7 am; standard)
$5 - U/L incoming
$10 - value pack worth $15 (call display with name display, enhanced VM, 125 out going texts, who called, mobile backup & U/L on-device mobile browsing )
Free - 100 Cdn LD mins

Final price $35 + $6.95 (SAF) + $0.50 (911 charge) = $42.45 + 5% GST = $44.57

Also got K850i by SE for $74 on a 3 yr contract.

I didn't ask for a lot more, my company pays my phone bill.

Let me know if I can call back and ask for any more discounts.

[NerV]

I was wondering if Nokia N95 can be received without signing up for a vision plan.

Thanks.

[lovepizza]

Plan Update: Called in again to confirm my plan and got my whole value pack credited by the nice rep :)

300 Weekday Minutes
Unlimited Incoming
Unlimited Eve/wkds at 6
Unlimited Network Calling (Rogers to Rogers, Rogers to Fido, Rogers to rogers home phone and prepaid)
100 Canadian LD Minutes
Enhanced Voicemail
Call Display with Name Display2
10,000 Sent Text Messages
1,000 Sent Picture & Video Messages
Mobile Backup3
WhoCalled™
___________________________________________
All for $25+SAF+911 Fee and taxes

It was $30 before but they give me another credit of $5, now hopefully they don't edit my account. But when I asked the rep if I was allowed to have all these credits she put me on hold, and confirmed that she did speak to her supervisor and due to my account revenue I was allowed. Hopefully she wasn't BS'ing me:D

damn thats a sweet plan. how long you been with rogers? im plannin to call in soon...i feel like im gettin jipped lol

[nitroblu]

damn thats a sweet plan. how long you been with rogers? im plannin to call in soon...i feel like im gettin jipped lol

the rfd effect kicks in again lol

[polypep]

I was wondering if Nokia N95 can be received without signing up for a vision plan.

Thanks.

You can but its $199 with the vision plan credit. Without that will be more expensive. My phone was $100 with vision plan but I managed to get with a $26 credit.. You can give it a try too and see if you can negotiate a better deal. I persoanlly don't care as my bill and any hardware upgrade is paid by my employer.

[CeoOfKFC]

the rfd effect kicks in again lol

More like the recession effect.

[nitroblu]

More like the recession effect.

has nothing to do with the recession, ppl who read this thread who aren't on a retentions plan will feel jipped with their current plans, with or without a recession...it's the rfd effect

[hamzanaeem002]

damn thats a sweet plan. how long you been with rogers? im plannin to call in soon...i feel like im gettin jipped lol

Sorry I should have updated that again...It's been changed since they told me Network Calling cannot be added to that plan offered from retentions but atleast it was better than me finding that out at the end of the month

But, they offered me R2R (Rogers to Rogers) and 150 daytime minute bonus instead so I said whatever and took it. My Price hasn't changed though...and she told me if I remove the 6 PM eve and weekends back to 8PM it will only be $20:cheesygri but I kept it for now.

I have been with Rogers for about 8 or 9 years now:razz: and I was off a contract for like 2 or 3..So ya I had a lot of Revenue build up.

Just a question: Is R2R only between Rogers wireless devices or does that include Rogers home phone too? Thanks

[dumbpenguin]

-unl eve and wknds starting at what time?
-15% bundle off of what?

sorry, its the standard one, 8pm-7am
they said if i want it to start at 6pm, I would need to pay extra $5 for it

its 15% off for the bundle one bill with Rogers

[dmak]

Is there a discount for having two phones with rogers on the same bill? (not the family plan ones, those seem like a ripoff to me) I got 2 bb bolds with the $ 10 voice and $20 500mg data value pack for both. I saw someone in here mention 15% discount, does that apply in this case?

On a bit of a side not, how does 3g data work when traveling around Canada, do I get roaming charges for that? or only when I go to the US or other countries?

[dumbpenguin]

I got the 15% off discount because I also have other products/services with them.

In my case, its Rogers Cable and Rogers Internet...along with Rogers Wireless....

[dmak]

oh i see, thanks

[nitroblu]

On a bit of a side not, how does 3g data work when traveling around Canada, do I get roaming charges for that? or only when I go to the US or other countries?

3G data works in coutnries that offer 3G data. If you plan to use data in the US, u'll get 3G speeds too, but you'll be charged roaming charges. If you go to europe and plan to use data there, you probbly won't get 3G data since their bands are different (unless you have a phone capable of using their bands). Anytime you use data out of canada, you're lookign at roaming charges (the exception is wifi).

@hamzanaeem002:
R2R is only between Rogers wireless accounts. You need ultd network calling to get ultd calling to Rogers Wireless, Rogers Home, and Fido accounts.

[ForbiddenX]

I've been on contract with rogers for about 1.5 years now on a family plan. What would I say to retentions to get a plan something like this?


-200 daytime minutes
-Unlimited evenings/weekends starting at 6pm
-Caller ID
-2500 outgoing text messages

$17.50 + SAF + 911


My w580 and my sisters w200 is in bad condition too. so can tell them that and see if they'll throw in an e71 and a pearl (since i'll be splitting the plan into two)at the promo price if i sign a 3-year contract?

[cruisn76]

3G data works in coutnries that offer 3G data. If you plan to use data in the US, u'll get 3G speeds too, but you'll be charged roaming charges. If you go to europe and plan to use data there, you probbly won't get 3G data since their bands are different (unless you have a phone capable of using their bands). Anytime you use data out of canada, you're lookign at roaming charges (the exception is wifi).

@hamzanaeem002:
R2R is only between Rogers wireless accounts. You need ultd network calling to get ultd calling to Rogers Wireless, Rogers Home, and Fido accounts.

ummm.... R2R (Rogers to Rogers) I was told by the retention Rep that it applies to Rogers, ROgers Home, and Fido. I stand correct since I don't get charged for those calls and I have R2R

[polypep]

I've been on contract with rogers for about 1.5 years now on a family plan. What would I say to retentions to get a plan something like this?



My w580 and my sisters w200 is in bad condition too. so can tell them that and see if they'll throw in an e71 and a pearl (since i'll be splitting the plan into two)at the promo price if i sign a 3-year contract?

I think you will be able to do a HUP but good luck having a new phone at advertised price. It never hurts to ask.

[dmak]

3G data works in coutnries that offer 3G data. If you plan to use data in the US, u'll get 3G speeds too, but you'll be charged roaming charges. If you go to europe and plan to use data there, you probbly won't get 3G data since their bands are different (unless you have a phone capable of using their bands). Anytime you use data out of canada, you're lookign at roaming charges (the exception is wifi).

@hamzanaeem002:
R2R is only between Rogers wireless accounts. You need ultd network calling to get ultd calling to Rogers Wireless, Rogers Home, and Fido accounts.

ok thanks, so then if I go to southern Ontario over Christmas (i live in Manitoba) I can leave the 3g on? you dont incure roaming charges as long as you stay within the country?

[mcg]

ummm.... R2R (Rogers to Rogers) I was told by the retention Rep that it applies to Rogers, ROgers Home, and Fido. I stand correct since I don't get charged for those calls and I have R2R

Are you friggin serious? R2R is Fido too? I thought it was only to other Rogers cells or landlines.

Well actually take a look at your bill again, and see if those calls to Fido are classified under a R2R call. I doubt it though... lol

[casperr]

That is not true

R2R refers to Rogers to Rogers (cell)

Unlimited network calling on the other hand refers to Rogers to Rogers (cell and landline) and Fido.

http://rogerscustomersurveys.ca/landingpages/WhyRogers/en/

[casperr]

ummm.... R2R (Rogers to Rogers) I was told by the retention Rep that it applies to Rogers, ROgers Home, and Fido. I stand correct since I don't get charged for those calls and I have R2R

Try to go over your minutes, and you will see you will get charged when you call Fido cell.

[rp_guy]

ummm.... R2R (Rogers to Rogers) I was told by the retention Rep that it applies to Rogers, ROgers Home, and Fido. I stand correct since I don't get charged for those calls and I have R2R

ever wonder why there's r2r (rogers 2 rogers) and network calling? there is a difference.

[nitroblu]

ummm.... R2R (Rogers to Rogers) I was told by the retention Rep that it applies to Rogers, ROgers Home, and Fido. I stand correct since I don't get charged for those calls and I have R2R

hahahahah i was about to go off on this but then all u guys before me stole my thunder hahahaha

nah i'm kiddin, i wasn't gonan go off. but u shoudl get ur facts straight before you post things like that. a lot of reps, yes even retentions, are misinformed.

[nitroblu]

ok thanks, so then if I go to southern Ontario over Christmas (i live in Manitoba) I can leave the 3g on? you dont incure roaming charges as long as you stay within the country?

corrent, if u stay in canada, u won't incur roaming charges. But Rogers doesn't have full 3G coverage throughout Canada, so in more rural areas, you might not get 3G speeds.

[lovepizza]

has nothing to do with the recession, ppl who read this thread who aren't on a retentions plan will feel jipped with their current plans, with or without a recession...it's the rfd effect

haha yeah totally. its rfd..havent looked at this forum for awhile...


Sorry I should have updated that again...It's been changed since they told me Network Calling cannot be added to that plan offered from retentions but atleast it was better than me finding that out at the end of the month

But, they offered me R2R (Rogers to Rogers) and 150 daytime minute bonus instead so I said whatever and took it. My Price hasn't changed though...and she told me if I remove the 6 PM eve and weekends back to 8PM it will only be $20:cheesygri but I kept it for now.

I have been with Rogers for about 8 or 9 years now:razz: and I was off a contract for like 2 or 3..So ya I had a lot of Revenue build up.

Just a question: Is R2R only between Rogers wireless devices or does that include Rogers home phone too? Thanks

ic...ya ive been with them for about that long but always on contract..i think mine is up nxt yr...

[pooyaj]

ever wonder why there's r2r (rogers 2 rogers) and network calling? there is a difference.

I found this out the hard way today. I actually thought that R2R included the Rogers home phone and then I got $100 extra usage charge slapped on me for last month cause the GF was chatting with her friend (who has Rogers Home Phone) during the day.

I called retentions and moaned about how I thought my R2R on my plan inlcluded ROgers home phone and altough she did not allow me to get away with not knowing, she did change both of my plans' R2R to Rogers Network calling since I was so sad....

[cruisn76]

Try to go over your minutes, and you will see you will get charged when you call Fido cell.

I really have to check it carefully since I never see over charge except for txting over 125 times

Thanks for the heads up

[nitroblu]

I found this out the hard way today. I actually thought that R2R included the Rogers home phone and then I got $100 extra usage charge slapped on me for last month cause the GF was chatting with her friend (who has Rogers Home Phone) during the day.

I called retentions and moaned about how I thought my R2R on my plan inlcluded ROgers home phone and altough she did not allow me to get away with not knowing, she did change both of my plans' R2R to Rogers Network calling since I was so sad....

lol. at least now u have free network calling?...that's a plus right? lol

[gamer123]

still waiting for their xmas deal...

[Seken]

Thanks Guys for the help.

250mins
6pm evenings/weekends unlimited
Caller ID
Voicemail
100 Text sent/Unlimited recieved

All for 27.94 + tax
Great for me and about half my prior plan so I'm happy

Also Got the N95 for $199.

[nitroblu]

still waiting for their xmas deal...

xmas "deals" are already out. consisted of offering the $45 voice+dat acombo plans, matching telus' data value pack, and adding 10000 text msgs (isntead of 2500 text msgs) to the $20 VP, $15 smartphone VP, and iphone VPs. i wouldnt hold onto ur hat for anything better, especialyl with Rogers passing away, chances are hte company will become less aggressive and competitive in the market.

[pooyaj]

lol. at least now u have free network calling?...that's a plus right? lol

Yea :cheesygri

And it only cost me 100 dollars....lol.

I'll try moaning again about it to billing and see where it goes....this was retentions that was so giving. ;)

[nitroblu]

Yea :cheesygri

And it only cost me 100 dollars....lol.

I'll try moaning again about it to billing and see where it goes....this was retentions that was so giving. ;)

yea, highly dpendso n the rep too unfortunately :(

[samsonite]

i called rogers' retention department last week asking for a new phone.
I asked the rep if i could get the 16gb iphone for $299. He answered by saying that it would cost me a lot more than that ($400+).

The rep really pissed me off because he wouldn't answer my question properly and he suggested that i wait a year until my contract expires and then activate a new one. My current cellphone is in pretty bad condition and i can't wait that long. I got my current phone more than a year ago and i'm eligible for a HUP.
BTW, i've been a rogers customer for more than 5 years.

[LankyD]

My suggestion is talk to the ladies. They are way nicer than the guys who tend to go by the book.

[Aznsilvrboy]

I want to get a 16gb iphone for $299, but my current HUP eligibility only qualifies me for $349. How should I go about convincing the rep to give me $50 discount? I've been with them for ~1.5 years, average ~$80/month due to overages despite my retention plan. I just renewed my contract to 3 years 2 months ago in exchange for the addition of R2R.

[shandrew]

hey guys, what do u think i can bargain for? unlimited txting? voice mail?

i've been with rogers forever, 10 years more less, my contract is up...


My Current Price Plan
250/Unlimited Eve/Wkds Plan - $20.00

* 250 Weekday Minutes
* 25 Anytime Minutes
* Unlimited Incoming Local Calls


Additional Services

* Detailed Billing
* Network Features *
* 500 Sent/Unlim Received Txt
* 50 Picture or Video Msgs.


Additional Charges**

* 911 Emergency Svc Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Digital Call Display Credit - To be removed on 17/05/2009


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history)
$5 Messaging Pack All (gives me 500)
Canadian LD Anytime Option All (1000 mins i think?)

[vsavka]

can all retention plans add the student option for free after 6pm? because i was told on phone today that I have to be on a student My5 plans to be eligible for that.

[ilusa]

Been with rogers cell phone for 4+ years now havent changed my package once.

How do i go about requesting one of these retention plans? and what do i ask for?

[nitroblu]

can all retention plans add the student option for free after 6pm? because i was told on phone today that I have to be on a student My5 plans to be eligible for that.

some have gotten lucky and gotten it added, most have got rjected by renteions on it. most will give u the line, it's eligible for all plans except for retentions/management plans, because retention/management plan are already priced so "Well"

[browndevil]

5$ + taxes + fees for:

250daytime
unlim after 6pm to 8am
unlim weekends
unlim incoming
unlim texts
unlim to ANY rogers wireless customer in all of canada
Call ID5+:lol::cheesygri

[rough]

where did you get a deal like that?? is it available for anyone?

[browndevil]

I called Rogers up and told them I was going to cancel and I rep transferred me to someone else and then she start to give me all deal I was on the phone for 45 mins then I kept telling her no cancel thanks I cant afford it and then she give me this deal: D and I was OH hold maybe I can stay with you guys so that is how I got it. Try it out and let me know how it work out for you thanks

[BootsJessie]

5$ + taxes + fees for:

250daytime
unlim after 6pm to 8am
unlim weekends
unlim incoming
unlim texts
unlim to ANY rogers wireless customer in all of canada
Call ID5+:lol::cheesygri

Need to see a screen shot of that before I'd believe it.
$5???

[BootsJessie]

How is the GPS feature on phones / blackberrys that have it?
I was thinking about getting a GPS for Christmas but will pass cause I'm also looking at doing an HUP to a blackberry. And if it comes with a half decent GPS built in.
Also, do you have to pay extra for the service?
Thanks,

[Kaitlyn]

Need to see a screen shot of that before I'd believe it.
$5???

Also, consider there is no "unlimited text" option...

[Kaitlyn]

How is the GPS feature on phones / blackberrys that have it?
I was thinking about getting a GPS for Christmas but will pass cause I'm also looking at doing an HUP to a blackberry. And if it comes with a half decent GPS built in.
Also, do you have to pay extra for the service?
Thanks,

iPhone does not CURRENTLY have any form of turn-by-turn navigation besides google maps which doesn't update as you make your turns, etc... Very poor, especially if you're driving!

Blackberry I believe does have turn-by-turn but you do need to subscribe to the TeleNav service for it...

[G0AT]

How is the GPS feature on phones / blackberrys that have it?
I was thinking about getting a GPS for Christmas but will pass cause I'm also looking at doing an HUP to a blackberry. And if it comes with a half decent GPS built in.
Also, do you have to pay extra for the service?
Thanks,

The Nokia N95 has Nokia Maps built in, but you can install Garmin XT on it. Works really well, except the onboard GPS receiver takes 2-3 minutes to get adequate satellite connection. Assisted GPS can be used if you have data, for a faster, more accurate GPS experience.

[SheeB]

Need to see a screen shot of that before I'd believe it.
$5???


No way it exists. Not with all the options included. Not possible.

[browndevil]

Need to see a screen shot of that before I'd believe it.
$5??? :?:

sorry just got the plan until i get a bill i can show any screen shot cuz i am not sign up for online billing. and i dont have scanner but will try my best to get this shot on here as soon i get the bill thanks:|

[D-Sisive]

Also, consider there is no "unlimited text" option...

Yes there is, retention gives it out for $10 - $10 credit

[mcg]

Nice plan if it exists :lol:

But if I were the rep, for the good of Rogers, I'd cancel you rather than give you a $5 plan.

IMHO though, this has to be a joke, only ONE person I know (had) this plan. Not sure if it even exists now.

[5abi]

add a 1 to that 5 and i believe it. $15 is still a great deal. hell $25 is good too. $5 is not possible

[FerrisB]

5$ + taxes + fees for:

250daytime
unlim after 6pm to 8am
unlim weekends
unlim incoming
unlim texts
unlim to ANY rogers wireless customer in all of canada
Call ID5+:lol::cheesygri


scan of your first bill or I call BS.

[FerrisB]

iPhone does not CURRENTLY have any form of turn-by-turn navigation besides google maps which doesn't update as you make your turns, etc... Very poor, especially if you're driving!

Blackberry I believe does have turn-by-turn but you do need to subscribe to the TeleNav service for it...

htc diamond or touch with tomtom ... works like a charm :) I love my diamond.

[BootsJessie]

5$ + taxes + fees for:

250daytime
unlim after 6pm to 8am
unlim weekends
unlim incoming
unlim texts
unlim to ANY rogers wireless customer in all of canada
Call ID5+:lol::cheesygri

I was just offered the same thing plus ....
They threw in a BB Bold and 10MB of data

[nitroblu]

Yes there is, retention gives it out for $10 - $10 credit

it's not exactly unlimited. trust me, it's the 2500 text plan. some reps misleadingly call it unlimited cuz 99% of ppl won't surpass 2500. That's wat the first retentions rep offered me. Teh second one I spoke to to possibily negotiate getting less text because I didn't need unlimited said it's actually 2500 text plan, and it is the "Best" for most people's situation

but +1 to every else's comments. I'd like to see a scanned bill.

btw, wat exactly is call ID5+?

[D-Sisive]

it's not exactly unlimited. trust me, it's the 2500 text plan. some reps misleadingly call it unlimited cuz 99% of ppl won't surpass 2500. That's wat the first retentions rep offered me. Teh second one I spoke to to possibily negotiate getting less text because I didn't need unlimited said it's actually 2500 text plan, and it is the "Best" for most people's situation

but +1 to every else's comments. I'd like to see a scanned bill.

btw, wat exactly is call ID5+?

so why does my previous bills say unlimited text then (i changed this month since i didnt need it and swapped features...who really does 2500 txts a month anyways, thats 80+ txt a day...)

one would argue with the billing dept if you go over 2500sms and get charged when you have the unlimited text

just wanna clarify this....

[mcg]

I guess the new data packs with "10000" SMS must be "Infinite SMS" on my bill :lol:

I really need to make use of the SMS, I feel like spamming on my BB, hahaha

[slgta]

Oh yes, they just throw in a car and a house for me too.



See how easy that is to BS ?! :D



I was just offered the same thing plus ....
They threw in a BB Bold and 10MB of data

[5abi]

just got $25 plus saf for

rogers to rogers unlimited
unlimited incoming
unlimited text outgoing
$249 8gb iphone on 3 year contract

i already had 250 mins. eves/weekends after 6. 100 long distance mins, call id/vm but was paying $15 plus saf. so $10 more i got those extra 3 features as well. not bad i guess.

[crashz]

What other Blackberry deals are there right now other than the $99 Bold offer? My gf is thinking of getting one as well but the Bold is overkill and too big for her. I thought I heard there were some BBs for $49 or $0 but I forget which. Thanks!

Anyone get the Curve 8900 with the retention deal or know what the offer is on that phone?

[nitroblu]

What other Blackberry deals are there right now other than the $99 Bold offer? My gf is thinking of getting one as well but the Bold is overkill and too big for her. I thought I heard there were some BBs for $49 or $0 but I forget which. Thanks!

Anyone get the Curve 8900 with the retention deal or know what the offer is on that phone?
They're all listed on the Rogers site. Apparently, you can get the Curve for $0, no data plan required, with 3 yr commitment. Flip is listed at $49.99 with 3 yr + data plan, but most retail places are selling it for $0 for the same price. I played around with the Flip for a little while before sending it back, trust me it's no good.

[polypep]

My suggestion is talk to the ladies. They are way nicer than the guys who tend to go by the book.

My response would have been the exact opposite. I have always been able to get better price plans from guys compared to ladies who just make me laugh by offering ridiculous plans. Whenever I get a female voice from retentions, I hang up and call agin.

[TO_SH]

Anyone get the Curve 8900 with the retention deal or know what the offer is on that phone?

This is what I got two days ago through retention. I was at the end of a 3-year term at tier 5.

$17.50 Rogers insider EPP (renew 3yr term)
200 min weekdays
Unlimited evenings @ 6pm and weekends
additional mins @ $0.35/min

$30.00 BlackBerry data value pack (new 3yr term)
500 MB BIS data
Call display with name display
Enhanced voice mail
10,000 sent SMS, MMS, etc.
Who-called

-$15.00 Monthly plan credit

With a 15% bundle discount total comes to $42.18 including taxes and fees.

HUP to a BB 8900 at $179.99 with no admin fee.

[vsavka]

Just negotiated a plan with rogers

$20 + saf + tax

250 dt minutes + 25 anytime minutes
50 Picture or Video Msgs.
500 Sent/Unlim Received Txt
Detailed Billing
Rogers to Rogers
e+w after 6pm
100LD
CID+VM

Tried going for unlimited incoming but they said its extra $15 and wouldnt budge. Also tried getting BB Bold for $99 but they said its $199. Is there a way i can get one through them for $99, or maybe The Source has them for that price?

[dmak]

This is what I got two days ago through retention. I was at the end of a 3-year term at tier 5.

$17.50 Rogers insider EPP (renew 3yr term)
200 min weekdays
Unlimited evenings @ 6pm and weekends
additional mins @ $0.35/min

$30.00 BlackBerry data value pack (new 3yr term)
500 MB BIS data
Call display with name display
Enhanced voice mail
10,000 sent SMS, MMS, etc.
Who-called

-$15.00 Monthly plan credit

With a 15% bundle discount total comes to $42.18 including taxes and fees.

HUP to a BB 8900 at $179.99 with no admin fee.

how does the '500 MB BIS data' work, does the data act as regular data? or is there some clause for it? eg you cant use google maps over blackberry maps or something.

[TO_SH]

how does the '500 MB BIS data' work

It is regular data plus I can also use BIS service.

[dmak]

It is regular data plus I can also use BIS service.

ok thanks, I was wondering that as I signed up for the same deal. What is BIS if it is separate from data?

[TO_SH]

What is BIS if it is separate from data?

BlackBerry Internet Service
http://www.rogers.com/web/content/wireless-products/bb_internet_service

[dmak]

ah, that answers that, thanks

[Aznsilvrboy]

it's not exactly unlimited. trust me, it's the 2500 text plan. some reps misleadingly call it unlimited cuz 99% of ppl won't surpass 2500. That's wat the first retentions rep offered me. Teh second one I spoke to to possibily negotiate getting less text because I didn't need unlimited said it's actually 2500 text plan, and it is the "Best" for most people's situation

but +1 to every else's comments. I'd like to see a scanned bill.

btw, wat exactly is call ID5+?

I've actually seen the feature called unlimited text option or something under "Manage My Wireless Services" on Rogers website.

[surgimus]

It does exist. I've had it before. My dad had it last week before I changed up his plan.

[5abi]

i am still deciding what phone to get from my retention offer. my main thing is wifi. i will not be getting a data plan. any suggestions what phone is easiest to use on wifi?

[ferrari_racer9799]

So, just wanted to thank you all for giving me some tips and useful info when calling Rogers for a retention plan.

My contract had expired and I had been with them for about 5 years:

My existing plan (was a corporate plan):
200 anytime minutes - $18
Unlimited evenings/weekends after 6pm - $5
Caller ID, VM incl.
$23 plus SAF plus taxes (usually put me around $32 after taxes)

My New plan:
300 anytime minutes
Unlimited Evenings/weekends after 6pm
Caller ID, VM and 2500 texts
1000 CDN LD minutes
Rogers to Network Calling
$25.37 including SAF and taxes...

They offered me the Samsung JACK ii for $24 bucks. I am not sure if I want it since its Windows Mobile 6 and I prefer the Nokia E71. However, they are currently out of stock. Does anyone have an idea of when they will be in? Anyone have a comment as to which one is better? They are priced around the same, similar features, except that the E71 has wifi and 3.2MP camera and the jack has no wifi and only a 2mp camera...

Thanks again to this thread!!

[cechlin]

This is what I got two days ago through retention. I was at the end of a 3-year term at tier 5.

$17.50 Rogers insider EPP (renew 3yr term)
200 min weekdays
Unlimited evenings @ 6pm and weekends
additional mins @ $0.35/min

$30.00 BlackBerry data value pack (new 3yr term)
500 MB BIS data
Call display with name display
Enhanced voice mail
10,000 sent SMS, MMS, etc.
Who-called

-$15.00 Monthly plan credit

With a 15% bundle discount total comes to $42.18 including taxes and fees.

HUP to a BB 8900 at $179.99 with no admin fee.

How exactly did you get a $15.00 a month credit? Im Looking to get the exact same plan you did. With free after 5 and free incoming.

[timple]

So my contract just ended last week and I called in to see what they could offer me in terms of features and pricing. I have been with Rogers for the duration of the 3 year term and have never called in for HUP or plan changes.

This is what they offered me:

$25 plan
250 minutes
Unlimited evenings & weekends starting at 6pm
unlimited incoming
$20 value pack


For a total price of $47.96 on a 3 year term.

It feels like I didn't get any sort of credits and seems a bit expensive compared to what others have been getting but I just thanked the CSR and said I'd think about it.

What should I say when I call back?

[tomtomtom]

So my contract just ended last week and I called in to see what they could offer me in terms of features and pricing. I have been with Rogers for the duration of the 3 year term and have never called in for HUP or plan changes.

This is what they offered me:

$25 plan
250 minutes
Unlimited evenings & weekends starting at 6pm
unlimited incoming
$20 value pack


For a total price of $47.96 on a 3 year term.

It feels like I didn't get any sort of credits and seems a bit expensive compared to what others have been getting but I just thanked the CSR and said I'd think about it.

What should I say when I call back?

47.96 is not the total price, cause there is system access fee and 911 and tax.

$62.61 tax in

[nitroblu]

So my contract just ended last week and I called in to see what they could offer me in terms of features and pricing. I have been with Rogers for the duration of the 3 year term and have never called in for HUP or plan changes.

This is what they offered me:

$25 plan
250 minutes
Unlimited evenings & weekends starting at 6pm
unlimited incoming
$20 value pack


For a total price of $47.96 on a 3 year term.

It feels like I didn't get any sort of credits and seems a bit expensive compared to what others have been getting but I just thanked the CSR and said I'd think about it.

What should I say when I call back?
u probaly went about it the right way, jsut got a hard rep to deal wit. 90% of hte progress u make is based on the rep u speak to unfortunately lol

[mcg]

^ I know, you can just call in and when it's your turn, play your "negotiation recording", and if you don't get what you want, hang up and rewind the tape... and call in again...

Once the rep gives you what you want, you take over :p

[shandrew]

how easy is it to get roger 2 roger?

[MrSkinny]

how easy is it to get roger 2 roger?

who's roger?

[shandrew]

i meant Rogers2Rogers..
and is that unlimited calling + text too or just calling?

[ahsalloum]

Can someone lets us know if the E71 is back in stock, please? :)

[TO_SH]

How exactly did you get a $15.00 a month credit?
At first I asked for the $11 VP with a $10 credit and she agreed. Then I asked for the $25 data plan with a $10 credit and she said most she could give was $15 of total credits, so that's when I suggested the $30 data vp with $15 credit.

[Vancitys3]

I've been on the ohone today trying to upgrade my phone to the new Curve 8900. I've been with Rogers for about 10 years and last upgraded my phone 2years ago - have 1 year left on my contract. This is what they offered me.

$154 for the Curve, before taxes
$87.50 before taxes for

700 anytime minutes
2g data
100 long distance
unlimited Rogers/rogers
unlimited in calls
unlimited even/week
10000sms, mms
call display
enhanced voice mail
50% of off first bill

On a 3 year term. Told them I had to think about it, how does it look?
Still seems a bit high I think.

[IceQue]

how easy is it to get roger 2 roger?
Very easy, just ask for it. R2R and 100 CDN LD are very easy to get

[oeeezqt]

Hi all,

Just got off the phone with customer relations (retentions I hope) to renegotiate 3 plans and upgrade hardware on all three - signing three year contracts on all.

For the first two lines we negotiated the following:
BB Curve 8900 $204-$50 mail in rebate and no admin fee...$154 plus tax.

$17.50 "Insider's Plan" + 7.00 for 6pm evenings/weekends
200 daytime, 6pm evenings/weekends
Free rogers to rogers
$30 BB Data Value pack with the 500 mb/texts/voicemail/call id
And a $10 credit.

Total is $44.50 plus fees/taxes

The other line is:
BB Bold $99 no admin fee

Plan $42
250 daytime mins (maybe bonus 50 minutes if the old bonus is compatible)
evenings and weekends at 6pm
my 5 canada wide
free rogers to rogers
Minus a $5 credit

$30 BB data value pack
Minus $10 credit

Total is $57 plus fees/taxes.

-----------------------------------------------------------------------

The last plan is ok, but it's my brother's and he uses more daytime minutes...

His current plan is

$55 - $15 credit
350 daytime plus bonus 50 minutes
Unlimited evenings and weekends at 6pm
$11 value pack

He always goes over in his daytime minutes (about 150 minutes this past bill). But I couldn't get the guy I spoke with to budge on any other plans with more minutes.

I also tried to get an additional $5 credit on the voiceplan for the first two, since we are paying the $7 for early evenings but we are all students and I hoped to save a little more there but no luck. Do you think I could push it?

[shaddup15]

Hey I was wondering what kind of deals people got for trying to add a data plan to their existing voice plan when going through retentions.

My current plan is corporate, been with Rogers for 5+ years
$18 for 200 minutes, CID, VM, Call display, call forwarding etc.
$5 early evenings and weekends 6PM
SAF and 911.

I am looking into getting either nokia e71, BB bold or the jack. Any decent plans out there that i can try to model mine after? Looking to call for the first time this afternoon. Thanks guys, this thread is very useful!

[crashz]

i am still deciding what phone to get from my retention offer. my main thing is wifi. i will not be getting a data plan. any suggestions what phone is easiest to use on wifi?

I dunno about any other models but the iPhone and BB Bold is Wifi plus it has 3G capabilities. THere is also the new BB curve which is smaller than the Bold but has wifi. Just no 3G. I'm sure there are other devices from Nokia or HTC that will have Wifi but I do not know much about them.

[crashz]

Hey I was wondering what kind of deals people got for trying to add a data plan to their existing voice plan when going through retentions.

My current plan is corporate, been with Rogers for 5+ years
$18 for 200 minutes, CID, VM, Call display, call forwarding etc.
$5 early evenings and weekends 6PM
SAF and 911.

I am looking into getting either nokia e71, BB bold or the jack. Any decent plans out there that i can try to model mine after? Looking to call for the first time this afternoon. Thanks guys, this thread is very useful!

I dunno if the Mega Promo plan is still available but I am on it.
$10 gets me 250 daytime, U/l Eve/wkends; starting at 6pm(I get charged $7 but also get a $7 credit so it balances out.), u/l Rogers to Rogers calling.
$30 BB Data plan
Also get a $5 monthly credit so ends up being under $50/mo

[da_hool]

A couple weeks ago I ordered a BlackBerry Pearl. Soon after the new data value packs came out and I also got a letter for a free pearl flip or a $99 bold. So I canceled the order, but had to wait to do the upgrade because my account was flagged with a pending upgrade.

The delay turned out to be a good thing as the BlackBerry 8900 was released yesterday. It was a pretty tough call between the Bold and the new 8900 Curve. In the end I decided to go with the smaller form factor as I don't think 3G will be that crucial for my usage.

Took me 2 tries but I was able to get the 8900 for $99 on a 3 year. :lol:

[crashz]

The 8900 looks slick. I went with the Bold because I'm a functional junkie so I want it all :P Otherwise the 8900 is every bit as slick as the Bold

[soblecram]

I dunno if the Mega Promo plan is still available but I am on it.
$10 gets me 250 daytime, U/l Eve/wkends; starting at 6pm(I get charged $7 but also get a $7 credit so it balances out.), u/l Rogers to Rogers calling.
$30 BB Data plan
Also get a $5 monthly credit so ends up being under $50/mo

Unfortunately, those of us East of the Great Void known as SK&MB don't get those types of plans. I had to suffer HUGE when I moved from SpeedyCreek, SK to Ottawa... as soon as I changed my phone #, I had to change my plan as well...

[Hu$tlah]

Hello guys,

I need to get 3 phone plans for family and have called few times but they are giving me some horrible deals and wont match the one I have with Rogers already as that deal apparently is no longer available. Anyways, the EPP deal, do we simply ask for that and is it easy to get? Its for new customers not existing so dont know how easy it will be to get it.

Thank you.

[chrisdixon]

Hello,

I am a new customer to rogers and going to get a new contract with them. i was looking at the blackberry bold for 99 on a 3 year. My question to anyone is when i call in some reps say it is okay to get a corporate and a 30 data as it adds up to 45 but others say it needs to be a 20min voice plan. i really just want the corporate and the 30 data, is it possible to do this without them firguring it out?

Also what are my chances for a 35 activation charge waived?

Thanks and awaiting your reply.

[dgr81]

Can someone lets us know if the E71 is back in stock, please? :)

it's in stock.

[samsonite]

i called rogers' retention department last week asking for a new phone.
I asked the rep if i could get the 16gb iphone for $299. He answered by saying that it would cost me a lot more than that ($400+).

The rep really pissed me off because he wouldn't answer my question properly and he suggested that i wait a year until my contract expires and then activate a new one. My current cellphone is in pretty bad condition and i can't wait that long. I got my current phone more than a year ago and i'm eligible for a HUP.
BTW, i've been a rogers customer for more than 5 years.

I called again and spoke to a girl. this time i was told that i'm not in a high enough tier to be eligible for that price. I was also told that i dont' bring in enough profit for rogers. i guess i should start paying $40+/month again for my plan.

here's my plan:
$15/ month
CID, VM, Call forwarding
After 6pm + weekends
After taxes : approx $26/month

Has anyone in a similiar situation been able to get the iphone or any other new smart phone for the cheapest advertised price?
thanks

[pogs]

A couple weeks ago I ordered a BlackBerry Pearl. Soon after the new data value packs came out and I also got a letter for a free pearl flip or a $99 bold. So I canceled the order, but had to wait to do the upgrade because my account was flagged with a pending upgrade.

The delay turned out to be a good thing as the BlackBerry 8900 was released yesterday. It was a pretty tough call between the Bold and the new 8900 Curve. In the end I decided to go with the smaller form factor as I don't think 3G will be that crucial for my usage.

Took me 2 tries but I was able to get the 8900 for $99 on a 3 year. :lol:

how did you get the 8900 for $99?

do you have a plan that is > $45?

[mik3]

woah jeez it really does depend on the person, i got the standard retention plan on literally like a 2 minute phone conversation:

26$+SAF+tax

250 weekday
unlimited incoming
unlimited eve/wk @ 6pm
R2R
call display
125 sms = 6$
5$ sms credit

$200 - N95 with activation fee credit

[da_hool]

how did you get the 8900 for $99?

do you have a plan that is > $45?

My plan is well under $45 as it currently stands. I just said that I got the promotional letter for a Bold for $99 and asked nicely if I could get the 8900 instead. It went really smooth.

[pogs]

My plan is well under $45 as it currently stands. I just said that I got the promotional letter for a Bold for $99 and asked nicely if I could get the 8900 instead. It went really smooth.

Hmmm...so is there any defining number or account info on your letter?

Did they ask you for a code or something from the letter?

[Ashtangi]

Ugh. Called in this morning and was offered this - have been a customer for 3 years, contact just expired in October.

$25 Voice-
200 D/T
UL Evening Weekend at 6PM

$30 Data- Promotional Plan
500MB BIS Data
10000 SMS
10000 MMS
Enhanced Voice Mail
CID

- $10 Data Credit

= $45 + SAF + 911 + Tax

Curve 8900 offered at $179 plus $35 for "shipping". No, it's not an Admin fee according to this CSR - it's for shipping and insurance and can't be waived. :cheesygri

[jajola]

Ugh. Called in this morning and was offered this - have been a customer for 3 years, contact just expired in October.

$25 Voice-
200 D/T
UL Evening Weekend at 6PM

$30 Data- Promotional Plan
500MB BIS Data
10000 SMS
10000 MMS
Enhanced Voice Mail
CID

- $10 Data Credit

= $45 + SAF + 911 + Tax

Curve 8900 offered at $179 plus $35 for "shipping". No, it's not an Admin fee according to this CSR - it's for shipping and insurance and can't be waived. :cheesygri

If I were you I'd ask for the EPP Plan, it's the exact same voice plan for $17.50.

[Ashtangi]

If I were you I'd ask for the EPP Plan, it's the exact same voice plan for $17.50.

I did - and get this, apparently I wouldn't qualify for the $10 data credit with the EPP plan. Never heard of this before.