[Merged] Hot deal for Rogers Wireless Customers

[kumavspanda]

I called the rogers CxR today and they offered me

250min
not sure if it was 2500min even/weekend or ulimited evns/weekend
rogers to rogers
100min can longdistance
caller id/vm/2500 texting
6gb plan

for 57.45 + tax = around 65

+49.99 8gb iphone

I had a 3yr contract before and it was expired on JUNE. I was paying about 50 after tax
Do u guys think that I can get a better deal?
:?:

[bluevektor]

I called the rogers CxR today and they offered me

250min
not sure if it was 2500min even/weekend or ulimited evns/weekend
rogers to rogers
100min can longdistance
caller id/vm/2500 texting
6gb plan

for 57.45 + tax = around 65

+49.99 8gb iphone

I had a 3yr contract before and it was expired on JUNE. I was paying about 50 after tax
Do u guys think that I can get a better deal?
:?:

That seems like a fairly decent plan (assuming it suits your needs). You should probably make sure that it is unlimited E+W and find out what time your evenings start, but other than that it looks good.

[ben_liu]

ya, I called the number on the first page. My contract is a 3 year term and expires in november.

my current plan is:

100 daytime
evening / weekend at 9
rogers to rogers
voicemail
call display
250 texts

for $50.23 all fees in



You are getting robbed right now. The MOST BASIC retention plan that everyone is able to get is the usual

250 Day time
Evening/Weekend at 6/8/9pm
R2R
CID
500/2500 Texts
VM

for $20 + taxes.

Call them RIGHT NOW and get something better.

[herakles]

You are getting robbed right now. The MOST BASIC retention plan that everyone is able to get is the usual

250 Day time
Evening/Weekend at 6/8/9pm
R2R
CID
500/2500 Texts
VM

for $20 + taxes.

Call them RIGHT NOW and get something better.

lol...that's the current contract i'm on, which I agree stinks.

I was offered

250 mins
evn weekends at 6 pm
2500 texts, voicemail, call display
6 gigs of data

for $67 not including tax

going to call in an hour and see what i can get.

[WiiD]

lol...that's the current contract i'm on, which I agree stinks.

I was offered

250 mins
evn weekends at 6 pm
2500 texts, voicemail, call display
6 gigs of data

for $67 not including tax

going to call in an hour and see what i can get.

Got the same package with free unlimited incoming local calls for $47 before SAF and Tax.

There's room for more, espicially if you have high rev with them.

[LeafsWillWin]

Got the same package with free unlimited incoming local calls for $47 before SAF and Tax.

There's room for more, espicially if you have high rev with them.

how long have you been with rogers?

[tomtomtom]

You can't use anything except email on that plan.

I have a $15 email plan, and I have opera mini and weather eye working;)

[jik992003]

Hi guys I have been lurking around this forum for a bit now. I am ready to buy my first data phone the iphone 3gs 32gb.
So I basically paid $25 plus system access fee and taxes for almost 3 years. This was for

rogers to rogers
incoming calls
evening and weekends after 6pm
250 daytime mins
100 free canadian long distance
call display

Now I wanted to add some text messaging, more minutes and data.

This is what I negotiated

nothing changes from above except now 350 daytime minutes,
500 texts
6gb data

All for 47.00 plus taxes including system access fee.

everything for $52 dollars.

What do you think?

[bluevektor]

Hi guys I have been lurking around this forum for a bit now. I am ready to buy my first data phone the iphone 3gs 32gb.
So I basically paid $25 plus system access fee and taxes for almost 3 years. This was for

rogers to rogers
incoming calls
evening and weekends after 6pm
250 daytime mins
100 free canadian long distance
call display

Now I wanted to add some text messaging, more minutes and data.

This is what I negotiated

nothing changes from above except now 350 daytime minutes,
500 texts
6gb data

All for 47.00 plus taxes including system access fee.

everything for $52 dollars.

What do you think?

If it was me, I'd take it for sure. That's almost the plan that I want, except I would take more texts (1000+) and less data (500 MB). But for the amount of stuff and the price, I think your plan is good. How much are you paying for the iphone 3GS?

[Jonavin]

Hi guys I have been lurking around this forum for a bit now. I am ready to buy my first data phone the iphone 3gs 32gb.
So I basically paid $25 plus system access fee and taxes for almost 3 years. This was for

rogers to rogers
incoming calls
evening and weekends after 6pm
250 daytime mins
100 free canadian long distance
call display

Now I wanted to add some text messaging, more minutes and data.

This is what I negotiated

nothing changes from above except now 350 daytime minutes,
500 texts
6gb data

All for 47.00 plus taxes including system access fee.

everything for $52 dollars.

What do you think?

500 text is odd, do you mean 2500? Can you give the plan break up? I can't get from $47 + tax to $52 (what province has 10% tax?).

[bluevektor]

500 text is odd, do you mean 2500? Can you give the plan break up? I can't get from $47 + tax to $52 (what province has 10% tax?).

I would guess a province with 5% PST. (Although I'm not sure if you need to pay PST on cell phone bills).

[acey97]

Hi guys I have been lurking around this forum for a bit now. I am ready to buy my first data phone the iphone 3gs 32gb.
So I basically paid $25 plus system access fee and taxes for almost 3 years. This was for

rogers to rogers
incoming calls
evening and weekends after 6pm
250 daytime mins
100 free canadian long distance
call display

Now I wanted to add some text messaging, more minutes and data.

This is what I negotiated

nothing changes from above except now 350 daytime minutes,
500 texts
6gb data

All for 47.00 plus taxes including system access fee.

everything for $52 dollars.

What do you think?


this is a really good plan, what is the name of your plan???? i called rogers and they told me that they never heard of such a plan. The deals i was offered was not even close to your plan.

[Jonavin]

I would guess a province with 5% PST. (Although I'm not sure if you need to pay PST on cell phone bills).

I guess that's Saskatchewan. I didn't know they reduced their sales tax in 2006.

[whabs]

Currently I have 3 lines, and already have a rentention plan (from last august if I remember well).

None have text message included.

I have an IPhone, but without any data plan.

Do you think if I call them to add the 30$/6gb to my plan, they would add for free the 5$ txt msg for all 3 and evening starting at 6pm (currently 8pm)..

without extending the contract

thx

[Jonavin]

Currently I have 3 lines, and already have a rentention plan (from last august if I remember well).

None have text message included.

I have an IPhone, but without any data plan.

Do you think if I call them to add the 30$/6gb to my plan, they would add for free the 5$ txt msg for all 3 and evening starting at 6pm (currently 8pm)..

without extending the contract

thx

The 6G data is a promo and requires a contract to get it. Normally $30 will only get you 1GB of data.

[whabs]

The 6G data is a promo and requires a contract to get it. Normally $30 will only get you 1GB of data.

well then the 35$ iphone pack would be still be fine (with 500mb)

If I tell them to add that, but give me some free stuff like early evenings and txt msg for my other lines, they would accept?

[kumavspanda]

so they are saying that the maximum rogers credit I could get is $10 and those offers are the best they could do for me. I dont know if I can still get a better deal or not :(

250 min weekdays
unlimited evening/weekends 8pm to 7am
6gb data plan
caller id /vm/2500/texting
rogers to rogers
100min canada long distance

57.45 + tax

or

250min wkdays
unlimited evening/weekends 8pm to 7am
500mb data plan
caller id/ vm/2500 texting
rogers to rogers
100min canada longdistance
52.45 + tax


here is my question to those iphone users I have no idea how big 500mb, is it enough? I have wireless internet available at home and also at school too. Should I add 5 more for 6gb or just go for 500mb.? Also is unlimited incoming call($10more) better than rogers to rogers? both of them are for local

[Big_Poppa_Pump]

I just got a new retention plan, and just received my first bill on the new plan. I have all services with Rogers, so I have the 15% bundle. However, I'm not getting the 15% off on all of my wireless. I get $14.51 off (I dunno why, I should get $15 off) to offset early weekends and $5 early nights at PM + $10 retention value pack. I'm only getting 15% off my voice plan subtract $14.51, and not the $15 for early nights plus value pack. Shouldn't the bundle discount apply to everything? It's only applying to my voice plan minus $14.51, so I'm getting like 80 cents discount for the bundle discount!

For the guys who are on bundle, are you guys getting 15% off everything except SAF+911 fees?

Thanks a lot for the help!

[bluevektor]

so they are saying that the maximum rogers credit I could get is $10 and those offers are the best they could do for me. I dont know if I can still get a better deal or not :(

250 min weekdays
unlimited evening/weekends 8pm to 7am
6gb data plan
caller id /vm/2500/texting
rogers to rogers
100min canada long distance

57.45 + tax

or

250min wkdays
unlimited evening/weekends 8pm to 7am
500mb data plan
caller id/ vm/2500 texting
rogers to rogers
100min canada longdistance
52.45 + tax


here is my question to those iphone users I have no idea how big 500mb, is it enough? I have wireless internet available at home and also at school too. Should I add 5 more for 6gb or just go for 500mb.? Also is unlimited incoming call($10more) better than rogers to rogers? both of them are for local

Although I do not own an iphone, I have asked that exact question to my friends who do have one. I've been told by all of them that 500 MB is plenty for the casual user. As a student, you will be in a wifi hotspot 95% of the time and therefore shouldn't need the 6 GB. The 6 GB is basically unlimited and you would be hardpressed to use it all even if you used your iphone all the time to surf.

That being said, if you think you're going to be a heavy user of the iphone on the Rogers network, then you might as well throw in the extra $5 to get 5.5 GB more. But if you're going to be using wifi all the time, then you should just save your money ($5x36= $180 + tax savings).

[herakles]

got a really cool rep on the phone, used bell's offer to get this plan.


500 daytime minutes
unlimited evening and weekend at 6 pm
6 gigabytes
voicemail
call display
unlimited text

64.92 including system access, taxes and 911.

htc magic for 99.99 waived the $35 activation fee

Agreed to a new 3 year. I'm happy, but i'm going to call back later just to confirm they didn't remove anything.

[Jonavin]

I just got a new retention plan, and just received my first bill on the new plan. I have all services with Rogers, so I have the 15% bundle. However, I'm not getting the 15% off on all of my wireless. I get $14.51 off (I dunno why, I should get $15 off) to offset early weekends and $5 early nights at PM + $10 retention value pack. I'm only getting 15% off my voice plan subtract $14.51, and not the $15 for early nights plus value pack. Shouldn't the bundle discount apply to everything? It's only applying to my voice plan minus $14.51, so I'm getting like 80 cents discount for the bundle discount!

For the guys who are on bundle, are you guys getting 15% off everything except SAF+911 fees?

Thanks a lot for the help!

Bundle discount is only on the base voice or data plan. So any valuepacks and extra features don't get a discount.

So that why the old $25 250 min and EW @ 6pm is better than the new $20 + $5 6pm option... even though they're both $25, the new plan only gives you bundle discount on $20 instead of $25.

Also, as already posted earlier in the thread, because of this funny business, changing a $35 data valuepack to a $30 6GB + $10 valuepack will net you 5.5Gb extra data for only 50 cents since the 6G qualifies for bundle discount (-$4.50) but the valuepack doesn't.

The 6GB data plan also allows tethering that data plans < 1GB won't be allow to do.

[shafeekr]

Hey just wanted to ask on this forum if anyone knew before I call Rogers

I currently have

175 day /1000 eve and weekends after 6pm
CD, CW, CF,
first 400 incoming minutes free
250 text

$25 + tax

I had called retentions and was offered

350 day / unlimited eve. and weekends after 6
CD, CW, CF, ND, VM
2500 text
6 GB data

62.45 + tax

I decided not to take the deal since I don't use my phone that much (for now the offered deal is written in my file and I still have a chance to take it) but I did have the guy add the $30 data to my current plan which brings me to 55 + tax and I got the Iphone for $199 with the $35 waived


My question is can I still negotiate a better price or did I screw my self over?
Also what is my commitment to rogers now? I don't think I have a contract for my voice but I do for the data and the phone? Does any one know how that works?


So I ended up taking the deal. I know its not the best but I got him to throw in Rogers to Rogers so that was cool.

[Traian2003]

I got a decent plan, can't really ask for more other than credits :cheesygri

250 daytimes
unlimited weekends and evenings from 6
unlimited incoming
2500 txt
vm
caller id
unlimited Rogers2Rogers
1000 long distance minutes (canada)
6GB data plan (Blackberry)

64.92 all-in

and an iPhone 3GS 16GB for 199$ with no activation fee

[herakles]

So I ended up taking the deal. I know its not the best but I got him to throw in Rogers to Rogers so that was cool.


I was actually offered a very similar plan (posted above) for 62.45, I asked him to lower the minutes from 650 to 500 so it would come under $65 including all fees. I think it's a good deal, not the best but definitely fair.

[LeafsWillWin]

got a really cool rep on the phone, used bell's offer to get this plan.


500 daytime minutes
unlimited evening and weekend at 6 pm
6 gigabytes
voicemail
call display
unlimited text

64.92 including system access, taxes and 911.

htc magic for 99.99 waived the $35 activation fee

Agreed to a new 3 year. I'm happy, but i'm going to call back later just to confirm they didn't remove anything.

and how long have you been with rogers?

[herakles]

and how long have you been with rogers?

Been with rogers almost 3 years, my contract ends in november. I used Bell's promotional 650 daytime minutes, 1 gig data, unlimited weekend and nights offer + one of their feature packs to get rogers to match. Then I lowered my minutes by 150 to 500 to lower my contract from 62.45 not including taxes to 64.92 all in.

I should note, the rep i got was a really nice kid. I didn't even ask for my activation to be waived but he did it anyway. Huge contrast to the rep I got yesterday, YMMV indeed.

[nitroblu]

Huge contrast to the rep I got yesterday, YMMV indeed.

that's what a lot of ppl posting here seem to not realize yet (thus extending this thread with so many more pages), YMMV is a huge factor in getting the plan you want for most cases, trust me, i learned that the long way myself ahahah

[DG3x]

Hey guys, just renewed for 3 years, what do you think:

$47+SAF+911+TAX = $59 after tax

- 250 Daytime
- MY5
- Unlimited Incoming Calls
- Evenings/Weekends after 6 pm
- 2500 Text
- Caller ID/Voicemail
- 500 MB Data

+ $49.99 for 8 GB iPhone 3G

Hey guys, sorry for the spam, just looking for some input - rep said he can extend this deal for my girlfriend too

[bluevektor]

Hey guys, sorry for the spam, just looking for some input - rep said he can extend this deal for my girlfriend too

Is the MY5 canada-wide or local?

[maxaudet]

Hey,
I'm new to Rogers and signed up 10 days ago... Bought HTC Magic for $100 with this plan

$25, My 5 + unlimited starting 9PM
$12 Voicemail + called id
$30 6Gb data
+ access fees...

Seeing all the posts here, I think I got screwed with the price...

You think I can ask them to drop the bill or else leave before my trial period is over ???

Thanks

[Jonavin]

Hey,
I'm new to Rogers and signed up 10 days ago... Bought HTC Magic for $100 with this plan

$25, My 5 + unlimited starting 9PM
$12 Voicemail + called id
$30 6Gb data
+ access fees...

Seeing all the posts here, I think I got screwed with the price...

You think I can ask them to drop the bill or else leave before my trial period is over ???

Thanks

Never hurts to try but I think you have to be well into your contract. Call around 6pm. I've never been put on hold for 1 second when I call during that time. So you don't have to waste much time either.

[capone20]

Hey,
I'm new to Rogers and signed up 10 days ago... Bought HTC Magic for $100 with this plan

$25, My 5 + unlimited starting 9PM
$12 Voicemail + called id
$30 6Gb data
+ access fees...

Seeing all the posts here, I think I got screwed with the price...

You think I can ask them to drop the bill or else leave before my trial period is over ???

Thanks


If your brand new with rogers its going to be tough to get some of the plans people have in this forum but give it a shot anyways. Post your results please

[bunnyfoo]

Has anyone tried calling for a Curve 8900 recently? A friend of mine wants to upgrade his phone and I was just wondering what people have been offered recently.

[hhm007]

Has anyone tried calling for a Curve 8900 recently? A friend of mine wants to upgrade his phone and I was just wondering what people have been offered recently.

I tried earlier, they offered it to me for 224.99 + 35.

The place I work at (FutureShop) offered it to me for 199.99 + 35. Not to mention I get staff discount on top of that.

Henry.

[bunnyfoo]

I tried earlier, they offered it to me for 224.99 + 35.

The place I work at (FutureShop) offered it to me for 199.99 + 35. Not to mention I get staff discount on top of that.

Henry.

Wow! I guess you'll be getting it from work :) Did you ask Rogers if they'll match that price?

Thanks for mentioning the FS price! I'll try and see if they'll at least match that.

[lookingforstufffff]

$25 includes SAF + Taxes

250 DT minutes
U/L Evening/Weekends @ 8pm
CD/VM
500 Text

Opinions?

[bluevektor]

$25 includes SAF + Taxes

250 DT minutes
U/L Evening/Weekends @ 8pm
CD/VM
500 Text

Opinions?

Looks like a good deal to me. You're the second person to post 500 texts today. What value pack is that a part of??

[ben_liu]

Looks like a good deal to me. You're the second person to post 500 texts today. What value pack is that a part of??

Hi, I once had the $5 for 500 text messaging plan when that was offered and I got a $5 credit for it to get it for free.

[bestknightmare]

anyone tried to use the Koodo no system access fee to bargain with rogers?

[Big_Poppa_Pump]

Bundle discount is only on the base voice or data plan. So any valuepacks and extra features don't get a discount.

So that why the old $25 250 min and EW @ 6pm is better than the new $20 + $5 6pm option... even though they're both $25, the new plan only gives you bundle discount on $20 instead of $25.

Also, as already posted earlier in the thread, because of this funny business, changing a $35 data valuepack to a $30 6GB + $10 valuepack will net you 5.5Gb extra data for only 50 cents since the 6G qualifies for bundle discount (-$4.50) but the valuepack doesn't.

The 6GB data plan also allows tethering that data plans < 1GB won't be allow to do.

Thanks for the reply! To clarify, I'm only getting the bundle discount on $5 of my $20 plan, because I get a $15 discount to offset the $5 early evenings and $10 value pack. Does this seem right to you? Is anyone on the same boat as me?

[mattt33]

Thanks for the reply! To clarify, I'm only getting the bundle discount on $5 of my $20 plan, because I get a $15 discount to offset the $5 early evenings and $10 value pack. Does this seem right to you? Is anyone on the same boat as me?

That is correct. The bundles discount is only applied AFTER the credits have been accounted for, hence $20-$15 = $5 of your voice plan remaining to be given 15% off of.

While you mention that it's $5 for early evenings and $10 for value pack, the credit for the value pack is definitely a monthly plan credit -- assuming the 6pm credit isn't feature-specific that you have.

[capone20]

Wow! I guess you'll be getting it from work :) Did you ask Rogers if they'll match that price?

Thanks for mentioning the FS price! I'll try and see if they'll at least match that.

Doesn't FS only do new activations only? Espcially for that price?

[TimBitz]

New to RFD and just wanted to thank you guys for contributing so much.

Here is the plan which I got about one year ago:

$20 - 250/Eve/Wkds 8pm
$5 - Canadian LD 1000 mins
$8 - Call Display
$3 - 100 Text (added last month)
Monthly Plan Credit -$5 (to offset LD)
Call Display Credit -$8

$23 + SAF/911 + tax
~$34 all in

No Contract


You're the second person to post 500 texts today. What value pack is that a part of??

When I called retentions last month to add texting they offered me $3 for 100 and $5 for 500, it wasn't part of any packs.

[michael_f]

Hey I actually called retention last year and go a pretty sweet deal:

350 daytime
Evenings/Weekends @ 7PM
2500 text messages
CID/VM/CW
100 LD
R2R

Got this for $20 + SAF (1/2 price) + 911 (1/2 price) + tax
1/2 price is because of a corporate deal and had to sign another 3 year contract.

Anyways, I got a new smartphone (nokia e71) and wanted to add a data plan for it. Would I be able to call retentions again 1 year into the contract, or would it be feasible to get 500mb added for around $10 more? I don't want to spend over $35 (before the extra fees) for data. Thanks for the help!

[Jonavin]

Hey I actually called retention last year and go a pretty sweet deal:

350 daytime
Evenings/Weekends @ 7PM
2500 text messages
CID/VM/CW
100 LD
R2R

Got this for $20 + SAF (1/2 price) + 911 (1/2 price) + tax
1/2 price is because of a corporate deal and had to sign another 3 year contract.

Anyways, I got a new smartphone (nokia e71) and wanted to add a data plan for it. Would I be able to call retentions again 1 year into the contract, or would it be feasible to get 500mb added for around $10 more? I don't want to spend over $35 (before the extra fees) for data. Thanks for the help!

I haven't seen anybody post plans < $40 with data included. You might get it for $40. My plan is similar with 6G data for $45.

You actually don't have to wait one year into the contract since you are already on a retention plan. If you wait until then you'll have to renew your contract again.

[bunnyfoo]

Doesn't FS only do new activations only? Espcially for that price?

Good question.... I actually have no idea. I just assumed they would since people mentioned HUPing iPhones there.

I was over at HoFo and noticed that there were people being offered the 8900 for less than $200 with no activation fee. But I'm not sure if those people had a lot of revenue on their account. My friend last HUP'ed just under two years ago on his account and this would be his first Blackberry (or smart phone). I guess I'll find out later what they offered or didn't offer.

[michael_f]

I haven't seen anybody post plans < $40 with data included. You might get it for $40. My plan is similar with 6G data for $45.

You actually don't have to wait one year into the contract since you are already on a retention plan. If you wait until then you'll have to renew your contract again.

Hey Jonavin, thanks for your help. So right now I am only one year into my contract, and to get to retention, I have to say I want to quit, but you think they'll see that I have two years left on the contract and call my bluff? Haha... did you get your 6GB data through a retention plan as well? Or just through the $30 6GB deal? Thanks again!

[Jonavin]

Hey Jonavin, thanks for your help. So right now I am only one year into my contract, and to get to retention, I have to say I want to quit, but you think they'll see that I have two years left on the contract and call my bluff? Haha... did you get your 6GB data through a retention plan as well? Or just through the $30 6GB deal? Thanks again!

Start by price comparing with Bell plans and saying I was thinking of going to Bell when my contract expires (next Feb). They did a price match and added some more credits on a 500mb plan. Then I called back a week later to upgrade to the 6G data plan, and got $5 more credits after kind of "complaining" (more like dicussing) about the lack of call forwarding on new plans.

Sometimes you have to "evolve" the plan instead of getting everything all at once. It also depends on the rep you get. The 3 I've talked to in the past month has been great and very friendly. I almost felt that I called the wrong number since the service was so good. :cheesygri

[bluevektor]

Is anyone else having trouble accessing the Rogers and Bell websites? It's really annoying me.

[Heavenz]

Lol my sister calls the other day to Retentions to get a better plan and when she said at the beginning "I'd like to cancel my service" response was "Sure m'am, I'd be than happy to do it for you" when she told me that I laughed. She later on proceeded to talk to another representative (a male this time) and complained about customer service and his response was "Sure m'am I'm truuuly truuuly sorry for that" with a sarcastic tone ... heh

[bluevektor]

So I called up retentions today for the first time. I'm unclear whether I even got to the retentions department or not. I talked to the first CSR and said that I wanted to cancel one of my phone lines citing a better Telus plan. Instead of re-directing me, she said that she can help me.

After a bit of talking, she offered me a comparable Rogers plan with $10 monthly credit to make it the same price as the Telus plan. She also replaced my previous value pack with the retentions value pack (CID/VM/2500 txt). But when I asked her about LD min, she said the best she had was $10 for 100 LD min or something ridiculous like that.

Anyways, she marked down the offer in the notes and gave me an interaction number. I'll have to call back in a couple days to try and get some LD min. So do you think I got a retentions rep or what? I'm a little confused as I didn't think I would get connected directly to them.

[kumavspanda]

I think im going to take this for $50 +tax / month

$45
200+50min weekday
unimited evening/weekends 9pm - 7am
500mb dataplan

$10 - $10 rogers credit
caller id/ vm/ 2500 texting

free
rogers to rogers
100min can longdistance

$10- rogers credit $5
unlimited incoming calls

total before tax $50 im happy with this plan, but too bad they are out of stock with refb iphone 3g. Now im going to the shopping centers to get either refb 3g or 3gs - 16gb

THX to RFD:cheesygri

[kumavspanda]

So I called up retentions today for the first time. I'm unclear whether I even got to the retentions department or not. I talked to the first CSR and said that I wanted to cancel one of my phone lines citing a better Telus plan. Instead of re-directing me, she said that she can help me.

After a bit of talking, she offered me a comparable Rogers plan with $10 monthly credit to make it the same price as the Telus plan. She also replaced my previous value pack with the retentions value pack (CID/VM/2500 txt). But when I asked her about LD min, she said the best she had was $10 for 100 LD min or something ridiculous like that.

Anyways, she marked down the offer in the notes and gave me an interaction number. I'll have to call back in a couple days to try and get some LD min. So do you think I got a retentions rep or what? I'm a little confused as I didn't think I would get connected directly to them.

try to dial "611" this time and say "cancle my phone" goes dierectly to the CxR or say "customer relation"
dont call direct to the customer relation tho

[Jonavin]

I think im going to take this for $50 +tax / month

$45
200+50min weekday
unimited evening/weekends 9pm - 7am
500mb dataplan

$10 - $10 rogers credit
caller id/ vm/ 2500 texting

free
rogers to rogers
100min can longdistance

$10- rogers credit $5
unlimited incoming calls

total before tax $50 im happy with this plan, but too bad they are out of stock with refb iphone 3g. Now im going to the shopping centers to get either refb 3g or 3gs - 16gb

THX to RFD:cheesygri

Might be able to do $5 better. Bell has a 300 minute, 9pm Evening/Weekends, 500mb data + unlimited incoming for $45. If you get to keep your other credits you should save $5 (they'd probably make your incoming credit $10 instead of $5).

[desiii]

i have almost the same plan but
unlimited text/mms
250 daytime
evenings at 9
500 mb data
100 CLD
caller id/visual voicemail
rogers to rogers
53.62 all included


I think im going to take this for $50 +tax / month

$45
200+50min weekday
unimited evening/weekends 9pm - 7am
500mb dataplan

$10 - $10 rogers credit
caller id/ vm/ 2500 texting

free
rogers to rogers
100min can longdistance

$10- rogers credit $5
unlimited incoming calls

total before tax $50 im happy with this plan, but too bad they are out of stock with refb iphone 3g. Now im going to the shopping centers to get either refb 3g or 3gs - 16gb

THX to RFD:cheesygri

[Soulibrium]

Customer Relations Department (aka: retentions)

1-888-936-7283

i've called 3 times already and asked for Customer Relations depart just to have them tell me im talking to them. OR you can dial 611 and say "Cancel", even then sometimes you get directed to general customer service.

[Soulibrium]

i just got my girlfriend and her sister a decent plan. nothing smoking, but a good point of reference

--------------------------------
plan 1:
250 mins e/w @6p
CID/VM
unlimited SMS/MMS
500 megs

$40+saf+tax

w/ BB8900 $149 waive admin fee

--------------------------------

plan 2:
250 mins e/w @6p
CID

$20+saf+tax

w/ nokia 5310 free, waive admin fee

--------------------------------

my own plan is even better, but i think it was an error on the CSR's part.

plan 3:
250min e/w @8p
CID/VM
100min LD
R2R
125 sms
1 gig

$32 saf,tax included

i want to change my sms to unlimted sms/mms, but im afraid if i call them they will figure out someone messed up and take away my discounts. i think i have somewhere along the lines of $45 worth of discounts which all expire in about 2.5 years. this plan i got approx 4 months ago, with the iphone 3G 8gig for $199 waive fee.

[michael_f]

i just got my girlfriend and her sister a decent plan. nothing smoking, but a good point of reference

--------------------------------
plan 1:
250 mins e/w @6p
CID/VM
unlimited SMS/MMS
500 megs

$40+saf+tax

w/ BB8900 $149 waive admin fee

--------------------------------

plan 2:
250 mins e/w @6p
CID

$20+saf+tax

w/ nokia 5310 free, waive admin fee

--------------------------------

my own plan is even better, but i think it was an error on the CSR's part.

plan 3:
250min e/w @8p
CID/VM
100min LD
R2R
125 sms
1 gig

$32 saf,tax included

i want to change my sms to unlimted sms/mms, but im afraid if i call them they will figure out someone messed up and take away my discounts. i think i have somewhere along the lines of $45 worth of discounts which all expire in about 2.5 years. this plan i got approx 4 months ago, with the iphone 3G 8gig for $199 waive fee.

wow your plan is the kind of plan i'm looking for lol... I have the same basic voice plan, but I just want to add the data... how many phone calls did it take for you to get this? And what was your bargaining chip? Thanks for the help!

[Twikqune]

Rate my plan:

200wd+unlimited 5pm weekends
CID/VM
2500 texts

$30 + tax
w/2 year renewal.

[vinniereno]

What do you guys think of mine:
Similar to the other posts,

$45 200 Daytime Minutes + 50
500 MB Data
$10 2500 TXT Sent
Caller Display
Whocalled
Voicemail
$7 Early Evenings @ 6 PM
Free Local MY5
Rogers to Rogers Calling
Unlimited Incoming
100 Min Long Distance
--------
$62
$15 Discount
--------
$47 + SAF + 911 + Taxes

[Soulibrium]

wow your plan is the kind of plan i'm looking for lol... I have the same basic voice plan, but I just want to add the data... how many phone calls did it take for you to get this? And what was your bargaining chip? Thanks for the help!

i only called once to get the plan, and another time to have them correct something small. they forgot to add my CID, so i called the second time to have them activate it for me. its not how many times you call, its the quality of the call. i asked them what i wanted and told them what i expected and reminded them im flexible aslong as they are. i got the phone i wanted with the plan i wanted, but i just think the CSR screwed up and gave me an extra $10 credit. ive been payin $32ish dollars for the past 4 months.

no barganning chip, i told them i was willing to pay more for the phone and less on my plan. and so they gave me a smoking plan and sold me the iphone for regular price (well, promo price $199).

it could be that ive been with rogers since 1992 (ive had my number for 17 years)

[kringram]

Has anyone tried calling for a Curve 8900 recently? A friend of mine wants to upgrade his phone and I was just wondering what people have been offered recently.

Didnt get a great deal on the 8900 - $224, but I got the activation fee waived.

The rep ended up giving me $15/month off per phone for 4 months on two of my three family plan phones (not the line I was ungrading) to offset the cost.

[LeafsWillWin]

How do the monthly credits work? Do the staff know what the monthly credits are for or are they just credits that are there? Cause I was just looking at my bill and instead of saying "Savings: Digital Call Display Credit - ends Jul" or whatever, for my Voicemail and early evenings she just added those up and used a monthly credit instead. So what I was thinking is I have this right now

all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$8 Caller ID, $5 Rogers to Rogers, ($7 free after 6 pm $7 Voicemail) bundled as a monthly credit of $14.16

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month

Now if I get rid of my all-in-one package of $45 and replace it with the $35 iphone plan (hopefully get a $5 credit on it) and then add on the $20 voice. Then I would get an extra $7 off in credits right because the $35 iphone plan already includes VM. But then technically I will only save $2 more cause this new plan would be $5 more than my old one but waaay better. That is they don't know what that monthly credit is supposed to be offsetting.

I could have just wasted my time thinking about this.....Knowing my luck I probably did....

[bestknightmare]

called in today, i think they are getting smarter~!!!

my contract ends oct

i got transfered to customer relationship, called in to say Fido has a much better plan and no SAF, free SMS

she looked at my current plan, which is already a special retention deal from 3 years ago; she said unfortunately rogers cannot waive SAF (bullS).....and from the sound of things, she wasn't going to give me retention packages., so i had to back off and "rethink" if i want to pay for the penalty.



i hope i am not blacklisted, i havent called them since 3 years ago.

[bluevektor]

called in today, i think they are getting smarter~!!!

my contract ends oct

i got transfered to customer relationship, called in to say Fido has a much better plan and no SAF, free SMS

she looked at my current plan, which is already a special retention deal from 3 years ago; she said unfortunately rogers cannot waive SAF (bullS).....and from the sound of things, she wasn't going to give me retention packages., so i had to back off and "rethink" if i want to pay for the penalty.

i hope i am not blacklisted, i havent called them since 3 years ago.

It's pretty tough to use Fido as your bargaining chip seeing as how Fido and Rogers are part of the same company. They don't really care if you're with either brand as long as you're with one of them. If you want to try your stunt, you should try to compare to koodo or virgin.

[bunnyfoo]

Didnt get a great deal on the 8900 - $224, but I got the activation fee waived.

The rep ended up giving me $15/month off per phone for 4 months on two of my three family plan phones (not the line I was ungrading) to offset the cost.

Yeah my buddy got the same offer of $224 no activation fee. Also asked the rep to price match a plan from Bell and got told Rogers couldn't match plans from Bell because they're different networks. I said call back tomorrow!



i just got my girlfriend and her sister a decent plan. nothing smoking, but a good point of reference

--------------------------------
plan 1:
250 mins e/w @6p
CID/VM
unlimited SMS/MMS
500 megs

$40+saf+tax

w/ BB8900 $149 waive admin fee

--------------------------------

plan 2:
250 mins e/w @6p
CID

$20+saf+tax

w/ nokia 5310 free, waive admin fee

--------------------------------

my own plan is even better, but i think it was an error on the CSR's part.

plan 3:
250min e/w @8p
CID/VM
100min LD
R2R
125 sms
1 gig

$32 saf,tax included

i want to change my sms to unlimted sms/mms, but im afraid if i call them they will figure out someone messed up and take away my discounts. i think i have somewhere along the lines of $45 worth of discounts which all expire in about 2.5 years. this plan i got approx 4 months ago, with the iphone 3G 8gig for $199 waive fee.

How did you get the the 8900 for $149? That's a good price!

[Jonavin]

Get this. So I get this letter that my grandfathered 15% discount will be going away. I need to commit another 2 years to get a 10% bundle discount (I don't have their homephone).

I called them and sort of complained (more like discussing the situation more than complaining) about losing the discount even though I've been a loyal customer for many years.

Well, I ended up with 20% bundle discount with 1 year commitment, and he offered a free HD PVR for my TV -- which I didn't take but he made notes on my account so I can take it later if I change my mind.

[jacjac_c]

I signed a 3-year contract feb 2008 so I still have approx. 1.5year remaining on my contract. I called and they gave me the following:

250min + CID + 500txt + R2R + 6GB = $55 + tax (no VM, early evening)
and Iphone 3GS 16GB for $299...

I see that several people got plans/iphone deals much better than this...but consider the fact that i still hv 1.5yr remaining, is there anyway that I could get the iphone for $199? I just want to know whether this was possible for any1?

[bestknightmare]

It's pretty tough to use Fido as your bargaining chip seeing as how Fido and Rogers are part of the same company. They don't really care if you're with either brand as long as you're with one of them. If you want to try your stunt, you should try to compare to koodo or virgin.

then anyone tried koodo's no SAF as bargain?

[Havo]

called in today, i think they are getting smarter~!!!

my contract ends oct

i got transfered to customer relationship, called in to say Fido has a much better plan and no SAF, free SMS

she looked at my current plan, which is already a special retention deal from 3 years ago; she said unfortunately rogers cannot waive SAF (bullS).....and from the sound of things, she wasn't going to give me retention packages., so i had to back off and "rethink" if i want to pay for the penalty.



i hope i am not blacklisted, i havent called them since 3 years ago.

They don't care if you threaten to go to Fido really... its basically the same company. They won't waive your SAF just because Fido does. If you don't want to pay the SAF you can port over to Fido.

[tnguyenviet]

The koodos wont even matter to them, theyll just say Fido offers it as well so go to them lol

Sigh rogers sucks the big one... Wish I was Fido to earn some Fido Dollars!!!!

[gazoo10]

This is what i just agreed on for another three years and i am very happy.


Jul 10 - Jul 10
Cancelled: Smartphone Value Pack -0.50
Value Pack 0.33

Jul 10 - Aug 10
250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 text-advanced voicemail-cid)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 mins)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $22.28
GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.17

[Aznsilvrboy]

This is what i just agreed on for another three years and i am very happy.


Jul 10 - Jul 10
Cancelled: Smartphone Value Pack -0.50
Value Pack 0.33

Jul 10 - Aug 10
250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 text-advanced voicemail-cid)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 mins)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $22.28
GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.17

I'm aiming to make my plan just like yours. How many years did you have remaining on your contract and how did you go about convincing the rep to give you that plan?

[Jonavin]

New data options:

150mb $15
3GB $40 (looks like 6GB promo will be gone soon)

Only available through retention.


Not sure 150mb is enough, but if you have wifi everywhere, then 150mb may be just enough for you and is the cheapest data plan to qualify for phones requiring a data plan. Credits may reduce that further.

[Jonavin]

This is what i just agreed on for another three years and i am very happy.


Jul 10 - Jul 10
Cancelled: Smartphone Value Pack -0.50
Value Pack 0.33

Jul 10 - Aug 10
250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 text-advanced voicemail-cid)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 mins)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $22.28
GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.17

$40 worth of credits is very impressive. I thought you couldn't have Monthly Plan Credit >= your base plan.

[Aznsilvrboy]

$40 worth of credits is very impressive. I thought you couldn't have Monthly Plan Credit >= your base plan.

You can't have more MSF credits than your base plan, but you can have <=. His base plan is $25 and he has $25 generic monthly service credits. The others are feature specific credits which don't count.

[Jonavin]

You can't have more MSF credits than your base plan, but you can have <=. His base plan is $25 and he has $25 generic monthly service credits. The others are feature specific credits which don't count.

Well that was my question since others have posted that the rep said they cannot have credits = base plan. I guess you can as long as you don't go over.

[bestknightmare]

This is what i just agreed on for another three years and i am very happy.


Jul 10 - Jul 10
Cancelled: Smartphone Value Pack -0.50
Value Pack 0.33

Jul 10 - Aug 10
250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -15.00
Savings: Monthly Plan Credit -10.00
Value Pack 10.00 (2500 text-advanced voicemail-cid)
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Canadian LD Anytime Option 5.00 (1000 mins)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $22.28
GST (#86239 5381) 1.11
PST 1.78

Total for Wireless: $25.17

OMG~ can you call CxR for me? LOL

[limited123]

Hey guys, I'm on a Solo contract right now with a 25$ unlimited text/evenings/weekends plan.
My contract expires in October, but my phone broke recently, so I'm looking into a plan with Rogers.

I'm looking for an unlimited texting plan, but with a nicer phone, such as a BBerry or an HTC phone.

My family uses Rogers TV, internet, home phone, and my dad has a Rogers wireless plan...

Is there any way for me to not be paying $60/+ a month, yet still have unlimited texting and a nice phone? :confused:

[jumpjack122]

I had the strangest conversation with Retentions today...

I talked to a VERY friendly lady. ie. before even asking why I was calling, she asked me multiple questions about my summer and any traveling I may have done recently (I'd just returned from Africa; she really got a kick out of that). Due to the aforementioned Africa trip, my current phone has been sitting at home on an $8 emergency plan for the past few months. I was calling in because my current 3-year contract expires in Nov. and I was looking to get the new iPhone 3GS.

She then said, "Alright sir, I'm going to set you up with a great plan!" and proceeded to list off the following:

250 daytime
100 CLD
unlimited weekends and evenings after 6
unlimited SMS/MMS
CID/VM
unlimited incoming
500MB

She said that the total came out to $67.45 all included. Then, without pausing for breath, she said, "But today I'm going to give you a $15 credit and another $5 credit on top of that!" for no reason that I could comprehend. I wasn't about to complain, though. So the total came out to $47.45 with SAF included (I'm not sure if tax is already included in this).

Now, I'm sure someone more skilled than I could have bargained even further, but I was pretty happy with this plan (and literally shocked that she had come out with it right away). She then told me that, since I was doing a HU, I would have to pay $399 for the iPhone. I told her to note everything down and she gave me an interaction number.

Two hours later, I called back and talked to a very nice young man. He pulled up the plan that I had been promised earlier, then I asked him how much the phone would be. "$199, sir". Well I caved and bought it right then and there!

This was my first time talking to retentions and I was very impressed (mostly because I was lucky and got, IMO, a good deal with little effort on my part). I'm still quite baffled as to how this happened, considering that lady informed me outright that I'm currently Tier 1 (despite the fact that I've been with Rogers almost 3 years). Now all that's left to do is wait for my iPhone to arrive (they said late July/early Aug due to stock shortages).

[shopper-X]

Hey guys, I'm on a Solo contract right now with a 25$ unlimited text/evenings/weekends plan.
My contract expires in October, but my phone broke recently, so I'm looking into a plan with Rogers.

I'm looking for an unlimited texting plan, but with a nicer phone, such as a BBerry or an HTC phone.

My family uses Rogers TV, internet, home phone, and my dad has a Rogers wireless plan...

Is there any way for me to not be paying $60/+ a month, yet still have unlimited texting and a nice phone? :confused:

Get your dad to call in to Retentions using his account and ask if you were to switch over what they would offer. Have him say that he would love for you to join Rogers instead of renewing with X company @ Y price. They will of course say that the department is for retaining customers, but be nice and plead with them. It's worked for in me in the past for new sign-up accounts.

[sneak_around]

New data options:

150mb $15
3GB $40 (looks like 6GB promo will be gone soon)

Only available through retention.


Not sure 150mb is enough, but if you have wifi everywhere, then 150mb may be just enough for you and is the cheapest data plan to qualify for phones requiring a data plan. Credits may reduce that further.


the data $15 data plan is good enough. allows me to BBM and google random things on the go

[jaleong]

soo I called in today not expecting much because I last HUP just over 1.5 years ago... iphone 16gig 3gs for $299 and the plan looks like this

250 WD/unlimited at 6pm
R2R
100 CLD
VVM, CID, unlimited sms/mms
500 MB

for 58.75 all in after tax and sys access fee.

They wouldn't budge on giving me more credits cuz my voice plan is only 20 bucks, but I was wondering if anybody knew if there was a feature credit for the early evenings? right now I have it covered with a monthly credit, and if there was a features credit I'm gonna call in to ask for that and then keep my monthly credit to make my bill cheaper. thx in advance.

[Octavius]

the data $15 data plan is good enough. allows me to BBM and google random things on the go

Hopefully it's still around in like a year...

*crosses fingers*

[excel]

25$

250 daytime
Unlimited Evenings and weekends 6pm
Unlimited Incoming (local...gggrrr)
R2R (local)
Free voicemail and Call Display

1000 LD for 5$


25 + 5 + SAF + 911 -15 MSF credit = $22.45


Anybody else have a similar plan?

I'm looking for something along the lines of $10-$15 + SAF with 250 minutes, unlimited incoming, 6PM evenings and caller id. :twisted:

[bluevektor]

I had the strangest conversation with Retentions today...

I talked to a VERY friendly lady. ie. before even asking why I was calling, she asked me multiple questions about my summer and any traveling I may have done recently (I'd just returned from Africa; she really got a kick out of that). Due to the aforementioned Africa trip, my current phone has been sitting at home on an $8 emergency plan for the past few months. I was calling in because my current 3-year contract expires in Nov. and I was looking to get the new iPhone 3GS.

She then said, "Alright sir, I'm going to set you up with a great plan!" and proceeded to list off the following:

250 daytime
100 CLD
unlimited weekends and evenings after 6
unlimited SMS/MMS
CID/VM
unlimited incoming
500MB

She said that the total came out to $67.45 all included. Then, without pausing for breath, she said, "But today I'm going to give you a $15 credit and another $5 credit on top of that!" for no reason that I could comprehend. I wasn't about to complain, though. So the total came out to $47.45 with SAF included (I'm not sure if tax is already included in this).

Now, I'm sure someone more skilled than I could have bargained even further, but I was pretty happy with this plan (and literally shocked that she had come out with it right away). She then told me that, since I was doing a HU, I would have to pay $399 for the iPhone. I told her to note everything down and she gave me an interaction number.

Two hours later, I called back and talked to a very nice young man. He pulled up the plan that I had been promised earlier, then I asked him how much the phone would be. "$199, sir". Well I caved and bought it right then and there!

This was my first time talking to retentions and I was very impressed (mostly because I was lucky and got, IMO, a good deal with little effort on my part). I'm still quite baffled as to how this happened, considering that lady informed me outright that I'm currently Tier 1 (despite the fact that I've been with Rogers almost 3 years). Now all that's left to do is wait for my iPhone to arrive (they said late July/early Aug due to stock shortages).

Wow, you are so fortunate! I wish I could get a rep like that. I'm pretty sure I'm going to have to evolve my plan over a few phone calls though. Congrats to you though!

[Theory]

Okay, I've been reading and I really wonder how do you guys get these plans? I've been with Rogers for 6 years now and I never upgraded my phone once, but I need to change my plan for school. I plan on getting a Bold.

How should I approach Retentions? I'll be pretty happy with 200-250 minutes, unlimited calling after 6, free incoming and R2R.

If someone could direct me in how to approach Retentions I would be really grateful. What plans do you guys try to compare with Rogers? Thank you very much guys!

[herakles]

Okay, I've been reading and I really wonder how do you guys get these plans? I've been with Rogers for 6 years now and I never upgraded my phone once, but I need to change my plan for school. I plan on getting a Bold.

How should I approach Retentions? I'll be pretty happy with 200-250 minutes, unlimited calling after 6, free incoming and R2R.

If someone could direct me in how to approach Retentions I would be really grateful. What plans do you guys try to compare with Rogers? Thank you very much guys!

YMMV depending on the rep. My friend has been with rogers as long as you, when he called he got a bad rep and since he isn't a negotiator accepted an off the shelf plan.

I've only been with rogers three years and I'm paying $10 less with more features and waived activation.

Anyway, I used their current promotional offer of 650 mins, unlimited daytime/weekends and 1 gig of data, then I added one of their feature packs and told rogers that bell offered me the package at a discounted price. The rep matched the price but I wanted the total to come in under $65 including fees, so he reduced my minutes down to 500 and I got what I wanted.

edit: been with them 6 years and you're not looking for data, text, call display, LD, or VM? I'd think you'd be able to get what you want for $30 or less taxes in easy.

[verteqz]

Hey all, my 3 year plan expires in a month or so - Do I have better leverage calling into retentions now or should I wait until I'm off my plan to negotiate a new contract?

[bubble.tea]

...I was calling in because my current 3-year contract expires in Nov....

and this is PRECISELY HOW Retentions should be. Well truthfully even 1/5 of what you got is how it should be. You just plain got stupid lucky...and even MORE lucky because the NEXT agent didn't question what was offered (which usually occurs, which is why I was astounded you didn't take the plan initially when offered-you really lucked out...HUGE).

People need to realize that retentions is designed to retain customers who are about to cancel their lines. You were 3 months from cancelling, and so you should get everything and the kitchen sink.

Of course., because we all know retentions is 95% LUCK...someone who just signed up 5months ago may very well get something like this as well LOL.

So...where did you go in Africa?

[Jonavin]

Luck + you have to be like Sawyer from Lost and make them think it was their idea to give you the great deal instead of asking for credits outright.

And a good Africa story doesn't hurts apparently.

[Soulibrium]

Yeah my buddy got the same offer of $224 no activation fee. Also asked the rep to price match a plan from Bell and got told Rogers couldn't match plans from Bell because they're different networks. I said call back tomorrow!




How did you get the the 8900 for $149? That's a good price!

i think Costco was selling a 3 year contract for the BELL TOUR for $99 (249-150instant rebate). i told them this was a smoking deal and it was compariable to the bold, but i was interested in the 8900. they said the best they can do is 149, i said yes to that.

[bunnyfoo]

i think Costco was selling a 3 year contract for the BELL TOUR for $99 (249-150instant rebate). i told them this was a smoking deal and it was compariable to the bold, but i was interested in the 8900. they said the best they can do is 149, i said yes to that.

Thought so :)

That's the story my buddy gave but probably wasn't as convincing. I will tell them to give it another go.

Thanks!

[Poplard]

Hi everyone,
I'm brand new to the forum, I've read a fair number of postings though so I hope I'm not completely ignorant. hee hee.

I am a Rogers customer and my 3 year contract expires in December. After doing a bit of reading here yesterday I decided to call the *611 and say "cancel my phone" and try my luck!

Now, just so you know, I very rarely use my phone. We're talking about 5 or 6 texts a month and no more than 50 or 60 minutes of talk time. However, I have had pay as you go in the past and find them to be more of a pain than anything else. My current bill is consistantly about $42 a month. It kills me to pay it as I rarely use the thing. That's for a $20 plan (250 w/d, unlimited weekend) +$12 v/mail, text and call display, SAF and 911 fee.

So I got put through to a retention rep right away and she was really good (I thought so anyway!). I just said that my contract was up soon and since I don't use the phone that often I was thinking of cancelling it or going with another company for pay as you go.

This is the offer I got. I'm pretty happy with it but I'm thinking I may have been able to negotiate a bit more. Anyone want to critique my new plan? Also, if there are good suggestions is it too late to call and say "Can I have x too"?

Upgraded to Free LG Neon Phone
100 daytime minutes
1000 evening and weekend (after 6pm)
50 outgoing text messages, unlimited incoming
Free call display
Free Rogers to Rogers minutes

Plan is $15 a month (with my 15% bundle discount that's actually $12.75) + SAF+ 911 fee + tax.

Grand total is $22.82 per month

That's a monthly savings of $20 so I'm pretty pleased. I didn't get voicemail though and I'm wondering if I should have tried harder for that? I rarely use it anyway so it's not a huge deal, however, if I could have gotten it for free that would have been cool too!

Thanks in advance and thanks for all of the info in the previous threads. It's truly very appreciated!

[bluevektor]

I called into retentions today and finally got a good rep.

I got all the stuff I wanted for a decent enough price. It looks like a pretty standard retention deal.

250+25 WD min
UL EW @ 6pm
R2R
CID/VM/2500 txt
100 LD

total incl SAF+911 = $32.45

I'm happy since I was paying closer to $50 before with less features.

[Twikqune]

Called back and changed my plan to this:

300 daytime
Unlimited weekends @ 5pm
1000 texts
Voicemail + Caller ID
Unlimited mobile browsing

for 35$ + tax.
Plus the LG Neon for 30$ w/2 year contract.

Did I just get ****ed????

[JamieO]

Called back and changed my plan to this:

300 daytime
Unlimited weekends @ 5pm
1000 texts
Voicemail + Caller ID
Unlimited mobile browsing

for 35$ + tax.
Plus the LG Neon for 30$ w/2 year contract.

Did I just get ****ed????

Maybe not the best, but definitely not too bad in my opinion. You do get unlimite starting at 5 instead of 6 and unlimited mobile browsing. You only hav 1000 text compared to the usual 2500, but I never even use a 1000 texts a month. Pretty good deal IMO

[LeafsWillWin]

How do the monthly credits work? Do the staff know what the monthly credits are for or are they just credits that are there? Cause I was just looking at my bill and instead of saying "Savings: Digital Call Display Credit - ends Jul" or whatever, for my Voicemail and early evenings she just added those up and used a monthly credit instead. So what I was thinking is I have this right now

all-in-one package for $45 which includes:
150 weekday + 50 bonus
unlimited eve/weekends plan @ ???? pm
500 mb of data
1000 text sent msgs, incoming free

Then added for $5 1000 LD minutes

then credits are:
$8 Caller ID, $5 Rogers to Rogers, ($7 free after 6 pm $7 Voicemail) bundled as a monthly credit of $14.16

Comes to a total of $50 + 7.49 + 5% tax = $60.16/month

Now if I get rid of my all-in-one package of $45 and replace it with the $35 iphone plan (hopefully get a $5 credit on it) and then add on the $20 voice. Then I would get an extra $7 off in credits right because the $35 iphone plan already includes VM. But then technically I will only save $2 more cause this new plan would be $5 more than my old one but waaay better. That is they don't know what that monthly credit is supposed to be offsetting.

I could have just wasted my time thinking about this.....Knowing my luck I probably did....

anyone?

[bunnyfoo]

anyone?

From my conversations with different CSRs, I got the feeling that most of them just treat all credits (monthly or feature) the same. On my account, I have a $10 MPC and a $5 feature credit. My voice plan is $20 so I thought I could get an extra $10 in MPC but was told no several times - that the most I could get was an extra $5. I asked one CSR the difference between MPC and feature credits and got a lecture. :rolleyes:

Maybe you'll have better luck :)

[MobileMuck]

@Leafs

If you have a feature-specific credit (like Voicemail in your case) and you switch from standalone feature to a value pack, the credit may or may not continue to appear on your account depending on how thorough the rep is, but it won't be applied regardless. Those credits only work if the corresponding other half is there. Take away the standalone Voicemail and the Voicemail credit doesn't work.

One of my accounts has an orphaned Call Display credit sitting there from a similar change, though I never had any thoughts that it wouldn't be removed. If I ever change back from the value pack to the standalone feature then it will re-trigger the credit (unless it gets removed at some point down the road) but otherwise it has zero impact on my invoice.

[darkzeal0tx]

Just to ask, how should I start? I tried calling the 1877 and got a rep that refuses to give anything, only at original price.

Im on MY10 25$ plan + 15$ vision pack (regret that). I dont use my phone often. Just to ask how to negotiate at least 250UL/EV and some montly credits. Any strategies?

[sneak_around]

called in mentioning data and they offered the usually ones and i told them i only wanted data to browse sparely. the rep didnt know of the $15 for 500mb as mentioned previously. anyone know for sure it's available? Anyone else give it a try?

[Poplard]

Hi everyone,
I'm brand new to the forum, I've read a fair number of postings though so I hope I'm not completely ignorant. hee hee.

I am a Rogers customer and my 3 year contract expires in December. After doing a bit of reading here yesterday I decided to call the *611 and say "cancel my phone" and try my luck!

Now, just so you know, I very rarely use my phone. We're talking about 5 or 6 texts a month and no more than 50 or 60 minutes of talk time. However, I have had pay as you go in the past and find them to be more of a pain than anything else. My current bill is consistantly about $42 a month. It kills me to pay it as I rarely use the thing. That's for a $20 plan (250 w/d, unlimited weekend) +$12 v/mail, text and call display, SAF and 911 fee.

So I got put through to a retention rep right away and she was really good (I thought so anyway!). I just said that my contract was up soon and since I don't use the phone that often I was thinking of cancelling it or going with another company for pay as you go.

This is the offer I got. I'm pretty happy with it but I'm thinking I may have been able to negotiate a bit more. Anyone want to critique my new plan? Also, if there are good suggestions is it too late to call and say "Can I have x too"?

Upgraded to Free LG Neon Phone
100 daytime minutes
1000 evening and weekend (after 6pm)
50 outgoing text messages, unlimited incoming
Free call display
Free Rogers to Rogers minutes

Plan is $15 a month (with my 15% bundle discount that's actually $12.75) + SAF+ 911 fee + tax.

Grand total is $22.82 per month

That's a monthly savings of $20 so I'm pretty pleased. I didn't get voicemail though and I'm wondering if I should have tried harder for that? I rarely use it anyway so it's not a huge deal, however, if I could have gotten it for free that would have been cool too!

Thanks in advance and thanks for all of the info in the previous threads. It's truly very appreciated!

Well, I read a little more and thought I'd call and ask about voicemail and long distance. They offered a $5 package (that was after credits) for v/m and more texts. I didn't take it as I'm happy with paying as little as possible.
However, they did throw in the 100 long distance minutes which is great!! Maybe I could have done a little better but I'm pretty pleased! Thanks again.

[Poplard]

Just to ask, how should I start? I tried calling the 1877 and got a rep that refuses to give anything, only at original price.

Im on MY10 25$ plan + 15$ vision pack (regret that). I dont use my phone often. Just to ask how to negotiate at least 250UL/EV and some montly credits. Any strategies?

I actually just called for the first time last night. I called *611 and said "cancel my phone" and when I spoke to the rep I just said "I don't use my phone often and am thinking of cancelling altogether or just going with another company for pay as you go". The rep then said "let me look at your bill history and see if we can come up with a better plan for you". I'd suggest having a pretty good idea of what you want and what you can live without when you call. Good luck!

[bunnyfoo]

called in mentioning data and they offered the usually ones and i told them i only wanted data to browse sparely. the rep didnt know of the $15 for 500mb as mentioned previously. anyone know for sure it's available? Anyone else give it a try?

I think its 150MB for $15. I think 500MB is $25.

[LeafsWillWin]

From my conversations with different CSRs, I got the feeling that most of them just treat all credits (monthly or feature) the same. On my account, I have a $10 MPC and a $5 feature credit. My voice plan is $20 so I thought I could get an extra $10 in MPC but was told no several times - that the most I could get was an extra $5. I asked one CSR the difference between MPC and feature credits and got a lecture. :rolleyes:

Maybe you'll have better luck :)


@Leafs

If you have a feature-specific credit (like Voicemail in your case) and you switch from standalone feature to a value pack, the credit may or may not continue to appear on your account depending on how thorough the rep is, but it won't be applied regardless. Those credits only work if the corresponding other half is there. Take away the standalone Voicemail and the Voicemail credit doesn't work.

One of my accounts has an orphaned Call Display credit sitting there from a similar change, though I never had any thoughts that it wouldn't be removed. If I ever change back from the value pack to the standalone feature then it will re-trigger the credit (unless it gets removed at some point down the road) but otherwise it has zero impact on my invoice.

Thanks for the responses. Here's to hoping my rep was lazy!


called in mentioning data and they offered the usually ones and i told them i only wanted data to browse sparely. the rep didnt know of the $15 for 500mb as mentioned previously. anyone know for sure it's available? Anyone else give it a try?

Umm are you sure it's $15 for 500 mb? thought it was like 150 mb...or at least less than 500 mb

[AndyT]

The voice plan I sign up 2 years ago :

250/Unlimited Eve/Wkds Plan $20.00
Savings: Monthly Plan Credit -$5.00
Savings: Better Choice Bundles 10% Disc -$1.50
Text Messaging $10.00
Unlimited Incoming Calls Opt. $10.00
Savings: Incoming Calling Opt. Cr -$10.00
6PM Early Eve. Calling Option $5.00
Canadian LD Anytime Option $5.00
Call Display w/Name Display $8.00
Savings: Digital Call Display Credit -$8.00
9-1-1 Emergency Access Fee $0.50
System Access Fee $6.95

Total before Taxes $40.95

Is this a good plan? What kind of $$ amount I could negotiate down since my 2 years contract just expired.

Thanks

[sneak_around]

I think its 150MB for $15. I think 500MB is $25.

i meant 150mb, thats what i asked for something just to google addresses and business numbers. my mistake im used to seeing 500mb all over this thread!

[Havo]

i meant 150mb, thats what i asked for something just to google addresses and business numbers. my mistake im used to seeing 500mb all over this thread!

The new data plans should kick in after the current promo expires which is the the $30-6gb promo for the iphone launch. It ends at the end of this month so you will prob be able to add it on then.

[Jonavin]

Somebody on hofo was able to add the 150mb data plan today, so it's already in the system.

[jokadeska]

so Rogers is now lowering the bundled discount by 5% it seems and they're making you commit to their services for 2 years in order to get the discount. Anyone try bargaining with them to get a better deal than that?

[Jonavin]

so Rogers is now lowering the bundled discount by 5% it seems and they're making you commit to their services for 2 years in order to get the discount. Anyone try bargaining with them to get a better deal than that?

Called yesterday and got 20% off for a 1 yr commitment. I only have cable/internet and wireless... no home phone. Told them I didn't want VOIP. I would only have gotten 10% off based on their new bundle discount.

[bluevektor]

Do you think there's any point in waiting until the student deals come out or should I try to negotiate a retentions deal now? I looked over the 2008 deals and if 2009's deals are similar, I don't think they will compete with a retention deal. The only benefit I can see is changing the MY5 to MY10. Any thoughts?

[wolfie1010]

I'm willing to paypal $20 to the person who can get me the best possible deal on my Rogers mobile phone plan. If you think you can get me a significantly better deal (save me more than $10/month) against what I'm currently paying then I will give you my details and you can call Rogers and negotiate on my behalf. If you're successful in improving my situation by more than $10/month I'll paypal you immediately upon confirming the changes with Rogers.

Are you up for the challenge? I hope so cause I'd love the help:
Please read thoroughly and PM me with what you think you can get for me.....




I'm about a year into my three year contract and here is what I have right
now:

Blackberry pearl phone, no data plan (and I don't want it either)

Mega incoming 30 $30 gives me 150 outgoing weekday minutes, and
unlimited local incoming
Evenings and weekends after 8PM
Monthly Plan credit -$5 (for the length of my contract)
Better choice bundle 10% discount -$2.50 (I currently have Rogers Hi Speed
Lite, Digital VIP and a Rogers Turbo stick too)
My 5 $10
Value Pack $12 (includes expanded VM, CD, CW)
911 $0.50 and SAF $6.95
TOTAL $51.95 before taxes


My usage really varies a lot which is why I added the MY5 and I really get
a lot of use out of the incoming local option. I'd like to keep that to
avoid having a nasty usage spike in a busy month.

I could switch to a business account as I do own a small home
business.

What I would like to get is a similar plan for less money (duh). I have no
interest in adding data, and I don't care about a hardware upgrade. My
plan is to push them on a better deal because I have so much other
business with them and I feel the rocket stick is a rip off but I'm
obligated to keep using it for another six months.

I use yak wireless to place long distance calls so I don't care about long
distance minutes.

I'd like to keep the unlimited incoming. My total minutes vary from about
550 minutes total (incoming and outgoing, both daytime and evening). 80%
of my calls are during daytime hours. By adding the My5 and unlimited
incoming I've managed to avoid going over my plan.

I would really appreciate any advice or tips from people who've made a big
improvement over my plan with a focus on high daytime usage and voice
only. Expanded voicemail is critical.

[bunnyfoo]

Does anyone know the hours for retentions? Any point in calling now or are they closed?

[michaelyi]

Does anyone know the hours for retentions? Any point in calling now or are they closed?

it is still opened, you can call

[Champ22]

With rogers I have:

Express Internet
Voip Local + LD
Digital TV + HD
Wireless BB (1 yr in HUP, contract restarted 3 years December)

I'm paying for wireless:

150/1000 Eve/Weekend Plan - $25.00
Network Calling

BlackBerry Messaging Value Pack - $25.00
# Unlimited Personal Email and, IM on BlackBerry1
# Call Display with Name Display2
# Enhanced Voicemail
# Unlimited Sent/Received Text Messages3
# Unlimited Sent/Received Picture/Video Messages
# WhoCalledTM

+ tax + saf

I beleive they are only giving a 15% bundle discount, but as a whole I think its possible to get a better deal on all the serivices combined elsewhere. Is there any way to deal with rogers on the whole rather than trying each retention line? (I've tried wireless, never gotten anywheres).

[casperr]

soo I called in today not expecting much because I last HUP just over 1.5 years ago... iphone 16gig 3gs for $299 and the plan looks like this

250 WD/unlimited at 6pm
R2R
100 CLD
VVM, CID, unlimited sms/mms
500 MB

for 58.75 all in after tax and sys access fee.


This is the plan that I want but I am having hard time getting it.

I still have year contract left on my account and I was actually thinking of moving to either Telus or GlobalLive when it launches. But I tried to see their offer anyways

300 daytime minutes
unlimited after 6pm
CID, VM, 2500 SMS
500MB Data

Total of $59 dollars before taxes and system access fee.
It's pretty crappy eh? I am not in a rush to get an iPhone, I can wait for telus/GlobalLive but if they were to offer me a decent plan, I can sign another three year contract.

If I called today, when should I call back? For sure the next agent I will speak with will see the notes of the plan offered so I was thinking they would just refer to that again? :confused:

[captawesom3]

With rogers I have:

Express Internet
Voip Local + LD
Digital TV + HD
Wireless BB (1 yr in HUP, contract restarted 3 years December)

I'm paying for wireless:

150/1000 Eve/Weekend Plan - $25.00
Network Calling

BlackBerry Messaging Value Pack - $25.00
# Unlimited Personal Email and, IM on BlackBerry1
# Call Display with Name Display2
# Enhanced Voicemail
# Unlimited Sent/Received Text Messages3
# Unlimited Sent/Received Picture/Video Messages
# WhoCalledTM

+ tax + saf

I beleive they are only giving a 15% bundle discount, but as a whole I think its possible to get a better deal on all the serivices combined elsewhere. Is there any way to deal with rogers on the whole rather than trying each retention line? (I've tried wireless, never gotten anywheres).

actually you can get this done as a whole, ive done it.. you simply reach the "consolidated" i think its called. and you tell them that its getting quite pricey for what your getting, i used Primus as an example for my phone, and bell for my internet. and telus for wireless. just simply tell them that its getting to be a lot of money. for my wireless, they gave me a new plan..cheaper by like 20 bucks, home phone, they took 10 dollars off each month and gave me 500 ld minutes, and they took 20% off my internet bill. basically making my bill cheaper by 50 bucks each month .. so yeah its possible

[JT94]

Bundle discount is only on the base voice or data plan. So any valuepacks and extra features don't get a discount.

...

Also, as already posted earlier in the thread, because of this funny business, changing a $35 data valuepack to a $30 6GB + $10 valuepack will net you 5.5Gb extra data for only 50 cents since the 6G qualifies for bundle discount (-$4.50) but the valuepack doesn't.


Whoah, are all data plans (not in a value pack) subject to the bundling discount?! Or is it just on the 6GB data plan? Just wondering whether it would apply on my $15/150MB data plan.

[captawesom3]

okay quick question. if I'm on an account with my mom and we're on consolidated. and i've only called in for my own phone, and my mom wants a blackberry now with a data plan.. shes only been on contract since nov.08.is it possible to get her a new blackberry?

[zaidyboy]

okay quick question. if I'm on an account with my mom and we're on consolidated. and i've only called in for my own phone, and my mom wants a blackberry now with a data plan.. shes only been on contract since nov.08.is it possible to get her a new blackberry?

They have something thats called an early upgrade. Just say your mom got a new job or something and it requires having a blackberry. And say you are willing to add on a data plan if its a good deal.

BTW RFD'ers this is my plan:

250/Unlimited Eve/Wkds Plan - $20.00


6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.
250 Wkday/Unltd. Eve/Wkends
100 Bonus minutes


Additional Services
Call Forward/Trans.Pay Per Use
Detailed Billing
10000 Picture or Video Msgs.
BlackBerry (BIS) Svc 500MB
10000 Sent/Unl.Received Txt


Additional Charges**
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?


TAXES IN : $48.**

[captawesom3]

if i use the early upgrade thing. will they make me renew for another three years? and will they give me a deal on the phone too? or will they make me pay regular pricing for it..becuase I think she only needs email on it because she is actually starting some sort of business for renovation with my dad.. soo. i dunno. will they ask for like a company name or number if i tell them that her job requires a blackberry?

[zaidyboy]

if i use the early upgrade thing. will they make me renew for another three years? and will they give me a deal on the phone too? or will they make me pay regular pricing for it..becuase I think she only needs email on it because she is actually starting some sort of business for renovation with my dad.. soo. i dunno. will they ask for like a company name or number if i tell them that her job requires a blackberry?

check ur pm!

[tommystery]

Renewed my contract with Rogers for 3 years a few weeks ago.

Got the LG Xenon for $30 and the Iphone 3gs 16gb for $200; no activation on either.
I sold them for $220 and $700 respectively.

Account 1:

$25 Student Plan
MY10
100 weekday minutes
500 incoming minutes
1000 weekend/eve after 6pm

R2R Added on

$30 Data Promotion
6GB

$8 CallerID with Name Display

- $8 Credit
------------------
Total with SAF + Taxes: $70.56

Account 2:

$20 Retention Plan
200 Anytime minutes
Unl. Evenings weekends after 8pm

R2R Added on
100 LD Canada Minutes Added on
50 Bonus Minutes Added on

$8 CallerID with Name Display

- $8 Credit
- $5 Credit
- $10 Credit
------------------
Total with SAF + Taxes: $14.06

[imajin]

I love my plan...

http://farm4.static.flickr.com/3255/2794369401_160284e115.jpg

[yklivan]

if i use the early upgrade thing. will they make me renew for another three years? and will they give me a deal on the phone too? or will they make me pay regular pricing for it..becuase I think she only needs email on it because she is actually starting some sort of business for renovation with my dad.. soo. i dunno. will they ask for like a company name or number if i tell them that her job requires a blackberry?

I have just renewed my contract after 2 years and have talked with many reps recently. Finally, last week I found a rep who was willing to offer me the Sony Ericsson C905 at $249 upon renewal of contract. 3 or 4 reps insisted I needed to pay $449 for the phone with the reason that my account has not been able to generate enough profit to enable me to buy at a better price. Anyway, I renewed my plan at $20 with 250 daytime mins and 6pm unlimited weeknight/wkend, plus free callerID. However, I needed to add $7/month for the data plan. Yesterday, I called again complaining the data plan only enabled me to browse limited pages but not as described by a rep. The guy agreed to waive this. So now, I save $7/month for the next 3 years. :lol:

[J_u_n_i_o_r_3]

I love my plan...

http://farm4.static.flickr.com/3255/2794369401_160284e115.jpg

How long have you had this plan? They didn't audit you?

[Octavius]

I love my plan...

http://farm4.static.flickr.com/3255/2794369401_160284e115.jpg

Wow :-0

If you removed the $15.00 BB email plan and the Evenings @ 6PM option ($5.00), your bill would be SAF+911+Tax

Pretty awesome plan in either case, but paying $8.50/month for all that (less the early evening and the BB email) would be ridiculously awesome.

No doubt doing so would get your account audited though ^_~

[zaidyboy]

To be honest, they won't audit you. They barely do it. They got hundreds of thousands of customers. A buddy of mine told me that when he worked for rogers.

[mech9t5]

I love my plan...

http://farm4.static.flickr.com/3255/2794369401_160284e115.jpg

i'd pass on that. no data and no text.

[murdoc2k]

To all negotiating professionals out there:

The first page talks about the "strategy" but no one ever explains how to "being" the conversation with the REP to get yourself into a position of a retention plan.

My friend tried calling and he was told by the rep to just cancel.

How can I avoid myself from running into such a negotiation? How do you guys start off so that you can lead the rep into giving you the opportunity to tell him/her what you want?

[mlerner]

To be honest, they won't audit you. They barely do it. They got hundreds of thousands of customers. A buddy of mine told me that when he worked for rogers.

They do audits all the time especially if you have too many credits applied. Just because your buddy who worked for Rogers didn't see it often doesn't mean it rarely happens.

[Jonavin]

They do audits all the time especially if you have too many credits applied. Just because your buddy who worked for Rogers didn't see it often doesn't mean it rarely happens.

+ They don't need reps to manually check every single account. They can just run a mass query and look for accounts that has too many credits.

I think though, he's technically safe because I think the current rule is that Monthly credit can't be > than base plan. He's only got $20 in plan credit for a $20 plan. The other credits are for options.

[VIKKO]

so today i called in to cancel
the rep i got didnt care and put an order for cancellation in 30 days

does anybody know if they will call you in an attempt to salvage your business?

[HowEver]

so today i called in to cancel
the rep i got didnt care and put an order for cancellation in 30 days

does anybody know if they will call you in an attempt to salvage your business?

Call back and ask about the cancellation. See if they offer anything. Try again if you need to. Unless you really want to cancel, which seems unlikely.

[TimBitz]

so today i called in to cancel
the rep i got didnt care and put an order for cancellation in 30 days

does anybody know if they will call you in an attempt to salvage your business?

I called in once comparing my plan with what Bell and Telus was "offering me". And I mentioned I may be forced to switch carriers due to my "tight budget". Short story, they couldn't offer me what I was looking for so I said thanks anyways and that I'll think this over.
Some customer rep called me back twice the next week (my parents answered because I was not home both times). Seemed that they were concerned about my lack of satisfaction and were trying to "win me back".

Hopefully they will do the same for you and offer you better deals. If you really aren't looking to switch, better remember to call back during the last week. =p Good luck

[MobileMuck]

so today i called in to cancel
the rep i got didnt care and put an order for cancellation in 30 days

does anybody know if they will call you in an attempt to salvage your business?

For some reason this thread and others like it make people forget that when you play a game of "cancellation roulette" you might well end up blowing your own metaphorical brains out. Nobody should ever call "to cancel" unless they want to hear the person on the other end say "Ok". They know as well as well as we do about the abuse of the retention mechanism. Every now and then (but still far from often enough to curb the abuse) they just give you exactly what you ask for rather than playing your game.

[shopper-X]

For some reason this thread and others like it make people forget that when you play a game of "cancellation roulette" you might well end up blowing your own metaphorical brains out. Nobody should ever call "to cancel" unless they want to hear the person on the other end say "Ok". They know as well as well as we do about the abuse of the retention mechanism. Every now and then (but still far from often enough to curb the abuse) they just give you exactly what you ask for rather than playing your game.

That is why they should ask open ended questions like "I'm wondering if I switch/port to [insert another carrier name here] next week how much would it be for me to cancel?"

[Aznsilvrboy]

Tried opening a new line with the exact same plan as my first line and failed twice...I'm really tired of talking to retentions now lol.

[mattt33]

Hi, i've heard some individuals say that monthly plan credits are automatically renewed when you renew for a 3yr term, but it doesn't seem like that's the case when i check my account online.

I just renewed for 3yrs, and my existing two MSF credits still show the SAME expiry date as before (April 2010). I would have thought that renewing today would automatically extend them through to July 2012....is that not the case??

If any of you can shed some light as to whether you've seen it automatically changed on your online account that would be super.

thanks

[darkzeal0tx]

To all negotiating professionals out there:

The first page talks about the "strategy" but no one ever explains how to "being" the conversation with the REP to get yourself into a position of a retention plan.

My friend tried calling and he was told by the rep to just cancel.

How can I avoid myself from running into such a negotiation? How do you guys start off so that you can lead the rep into giving you the opportunity to tell him/her what you want?


Anyone please, I want to know how do you guys start off / thx

[starfire]

My 3yr contract is about to expire in the next 2 weeks. Just called in to retentions for the first time after doing a bit of reading here. Didn't have much luck though because she wasn't able to do better than this:

$20
250 weekday
Unlimited weeknights 8pm and weekends
R2R
Call waiting, Conference calling, Call display

And she said if I wanted to get text messaging, I can get it for $3 (don't recall exactly how many texts she said). I asked her about whether I can get any feature credits and she said I was already getting a deal by paying $3. So she wasn't budging on giving me any credits at all. I also told her I don't need call waiting or conference calling, just wanted call display and voicemail instead, but she said it just comes that way (waiting, conference, display) in a package with the base plan.

Any way for me to get a better deal.. or should I just keep calling back? How should I start the next call, now that I already tried calling in once and they already have 1 plan written down on my account?

[mc9180]

hey I'm in the same boat as you. I'm going to call Rogers and complain about gettign my credits extended. Let me know if you have any progress with this



Hi, i've heard some individuals say that monthly plan credits are automatically renewed when you renew for a 3yr term, but it doesn't seem like that's the case when i check my account online.

I just renewed for 3yrs, and my existing two MSF credits still show the SAME expiry date as before (April 2010). I would have thought that renewing today would automatically extend them through to July 2012....is that not the case??

If any of you can shed some light as to whether you've seen it automatically changed on your online account that would be super.

thanks

[mattt33]

hey I'm in the same boat as you. I'm going to call Rogers and complain about gettign my credits extended. Let me know if you have any progress with this

I've been busy all day so wasn't able to call, but since they're now closed i'll just have to wait until Monday.

Will definitely keep you updated on how it goes - let me know about yours as well.

[Aznsilvrboy]

It seems to me that retentions is really frugal about giving any deals these days. My last few calls got me NOTHING.

[mattt33]

It seems to me that retentions is really frugal about giving any deals these days. My last few calls got me NOTHING.

I agree, seems like they have been a lot harder to "negotiate" with as of late.

The last time i was determined to get what i wanted, i had to call in nearly 20 times - span of approx. 2+ weeks, believe it or not.

[bluevektor]

I agree, seems like they have been a lot harder to "negotiate" with as of late.

The last time i was determined to get what i wanted, i had to call in nearly 20 times - span of approx. 2+ weeks, believe it or not.

I'm surprised you didn't get one of those "special" stars for calling so much, lol. That's a lot of calls!

[azn_dan]

well just called in today to complain about my plan and was talked to by a very helpful lady.

Ended up getting:

250 daytime
8pm unlimited evenings and weekends
unlimited txt, called ID, voicemail
100 mins long distance
rogers to rogers
and a new htc dream for 99$ (tried for free but she wouldn't budge)

Plan ends up being $20+SAF+911

Just told her i was thinking about cancelling my phone since my txt msging bill was too high and that i was getting killed on long distance. So she just added them on :P She did offer the option of 500 LD minutes for 5$, but i really didn't need that much.

Just make sure they are serious about you cancelling and when u get to retentions just tell them what you need and why. Just tell them koodoo would be cheaper.

[thetenken]

Just make sure they are serious about you cancelling and when u get to retentions just tell them what you need and why. Just tell them koodoo would be cheaper.

Yea I call in a lot for my friends and family also and have noticed that they are getting tighter with their offers UNLESS you sound like your seriously cancelling.

Remember this group is a customer retentions group...their job is to make you happy to stay with Rogers, not to find you the best deal just because you call in. It sounds as if the group is being told to seriously assess the likelihood of callers cancelling.

Anyways my advice is always be polite. Know what you want in advance and what is possible, so that you sound honest and serious about considering cancelling as you 'recieved' an offer from somewhere else.

Good luck to everyone calling in.

FTR I talk to Rogers for myself or others* about 2-3 hours a week and the best thing I've found is be polite and firm.

* LOL I had to add that I just counted...I'm attached to 7 different accounts so far as authorized to speak for the account holder. I'm wondering if I can get more negotiating power if I get on more accs?

[hhm007]

Well still no luck on my end.

I have called at least 5 or 6 times, all I got was a credit of 5 dollars.

They offered me everything related to my plan at full price.

The only thing I did manage to get from them was a 8900 HUP for 199.99 + 35 (PM to FS)

Henry.

[man_alone]

well just called in today to complain about my plan and was talked to by a very helpful lady.

Ended up getting:

250 daytime
8pm unlimited evenings and weekends
unlimited txt, called ID, voicemail
100 mins long distance
rogers to rogers
and a new htc dream for 99$ (tried for free but she wouldn't budge)

Plan ends up being $20+SAF+911

Just told her i was thinking about cancelling my phone since my txt msging bill was too high and that i was getting killed on long distance. So she just added them on :P She did offer the option of 500 LD minutes for 5$, but i really didn't need that much.

Just make sure they are serious about you cancelling and when u get to retentions just tell them what you need and why. Just tell them koodoo would be cheaper.

you should consider yourself lucky since CSR didn't force you to get any data plan with HTC Magic purchase. When I called rep told me that even if they try to ship smartphone to me, it will never arrive until I sign up for data plan. If you actually will get a phone without any data plan attached to it, your case will be an exception to a very strict rule that Rogers applies on all smartphone purchases. :lol:

[coconut_head]

you should consider yourself lucky since CSR didn't force you to get any data plan with HTC Magic purchase. When I called rep told me that even if they try to ship smartphone to me, it will never arrive until I sign up for data plan. If you actually will get a phone without any data plan attached to it, your case will be an exception to a very strict rule that Rogers applies on all smartphone purchases. :lol:

To be honest, it's pretty pointless to have an Android OS phone without a data plan. Simple features such as Google search can't even be used without wifi. I had a HTC Dream without a data plan for a day and sold it the next day.

[mattt33]

hey I'm in the same boat as you. I'm going to call Rogers and complain about gettign my credits extended. Let me know if you have any progress with this

Hey there, after speaking with a couple reps i was able to get the monthly credits extended to go with the whole duration of my new contract term. Good luck with yours as well.

[skanji]

Here's the deal I got through Retentions (customer since 95 and 8310 died 15 months into 3 year contract):
- 3 year renewal
- 8900 for $224 + $35 activation
- 3 months credit ($75/total)
- 200 + 50 bonus daytime mins
- eve/wee after 6
- VP (cd, vm, etc.) with personal email ($30 - $10 credit)
25 - 5 - 3 + 30 - 10 + SAF
= 50.23/mo

So, I am happy with it. I was behind the 8 ball as I needed a phone, and didn't want to go the used route, but am happy with the deal.

[bluevektor]

Well still no luck on my end.

I have called at least 5 or 6 times, all I got was a credit of 5 dollars.

They offered me everything related to my plan at full price.

The only thing I did manage to get from them was a 8900 HUP for 199.99 + 35 (PM to FS)

Henry.

Are you sure you're even getting the retentions dept?

[Havo]

Are you sure you're even getting the retentions dept?

Prob is... but it seems like other posters have mentioned... retentions seems to be getting tight on what they give out.

[wchengw]

Anyone knows what this is?

Video/Radio Discount
$8 credit Video/Radio

This shows up under my Discounts section on myRogers after I changed the value pack to $15. Am I getting a $8 credit every month when I use video/radio? What's the video/radio?

[tail_duck]

I got 500 txt messages added for $3 to my bill per month. Good negotiation? The rep was initially offering $5 for 500 txts or $3 for 125 txts. Unsure how good this is as never had it before.

[cupofmilk]

called in just now this is what i got:

$25

300 minutes
weeknights and weekends from 6pm
unlimited txt
CID
VM
unlimited LD in canada(thast what the lady said... but i think i need to clarify)
R2R


i asked them to PM an EPP from Bell.

comments?

[starfire]

Just called in to retentions again - my 2nd attempt. This time, I got:

250 daytime
Unlimited after 6pm/weekends
Voicemail
Caller ID
2500 outbound texts/unlimited incoming
R2R

$32.45 including SAF, 911, taxes

They said the base plan was $25 and I got credits for all the other features. Should I take this deal or can I do better? Anyone know if I can get 250minutes for $20 instead - is this possible nowadays? The lady I spoke to said "no"...

[bluevektor]

called in just now this is what i got:

$25

300 minutes
weeknights and weekends from 6pm
unlimited txt
CID
VM
unlimited LD in canada(thast what the lady said... but i think i need to clarify)
R2R


i asked them to PM an EPP from Bell.

comments?

That would be amazing if you got unlimited LD in Canada. I highly doubt you could get that for that cheap of a price. I think it's normally a $15 retention option. $25 for the rest of your plan is pretty good though. What was the EPP plan that you price matched?

[VIKKO]

finally pulled the trigger...was getting tired of calling so often

350 min
unl evening & weekend @ 6pm - 7am
unl R2R
unl inc2inc
500 mb
unl send/receive text
unl send/receive picture/video msg
call display
voicemail
100 LD
who called
= $52 + tax
bold for $199.

i think i could have gotten more but the difference is not too much less.
happy retentioning everyone!

[bluevektor]

What do you guys think of this plan?

300 DT min
UL E+W @ 6pm
unlimited incoming
500 MB data
CID/VM/2500 texts
MY5 National
100 LD

$45+SAF+911+tax = $55.07

I'd like to lower it by another $5 but I don't know if it's going to happen. Any thoughts/suggestions?

[Havo]

What do you guys think of this plan?

300 DT min
UL E+W @ 6pm
unlimited incoming
500 MB data
CID/VM/2500 texts
MY5 National
100 LD

$45+SAF+911+tax = $55.07

I'd like to lower it by another $5 but I don't know if it's going to happen. Any thoughts/suggestions?

Good deal... It would prob be a stretch to get it down by another $5 considering you're getting MY5 and unlimited incoming.

[Havo]

Just called in to retentions again - my 2nd attempt. This time, I got:

250 daytime
Unlimited after 6pm/weekends
Voicemail
Caller ID
2500 outbound texts/unlimited incoming
R2R

$32.45 including SAF, 911, taxes

They said the base plan was $25 and I got credits for all the other features. Should I take this deal or can I do better? Anyone know if I can get 250minutes for $20 instead - is this possible nowadays? The lady I spoke to said "no"...

Depends where the credits are... if there isn't a credit and the base plan is supposed to have unlimited e/w @ 8pm instead of 6pm then you can prob have them remove the early e/w and you can save $5.

[invisible]

My plan got even better..

250 minutes
6pm evenings and weekends
Unlimited text/picture/video
Call display
Voicemail
500MB data
1,000 Canadian LD minutes
System Access

..For a grand total of $50.00 (including SAF and taxes). I have been with Rogers for 8 months :)

[Havo]

My plan got even better..

250 minutes
6pm evenings and weekends
Unlimited text/picture/video
Call display
Voicemail
500MB data
1,000 Canadian LD minutes
System Access

..For a grand total of $50.00 (including SAF and taxes). I have been with Rogers for 8 months :)

How did you manage to get this? Did you renegotiate after being with them for a while? What did you say?

[McLaren__F1]

How much does it cost to upgrade from 500MB to 6GB Data?

[Havo]

How much does it cost to upgrade from 500MB to 6GB Data?

Depends what you have... if you have the iphone value pack which is $35... it will be a downgrade of $5 cuz the 6gb add on is $30. If you have the 500mb smartphone VP which is $25 then it will cost you $5 more.

[Jonavin]

It may be less than $5 if you have bundle discounts. I will know in a couple of days whether my discount applies to the 3G data plan or not. I've seen conflicting posts saying both yes and no.

The difference would be only 50 cents if you have the 15% off $30 6GB (-$4.50), since the 500 mb value pack does not get bundling discount.

[mcg]

value packs are not eligible for the BCB, data packages alone are.

ie. 500mb VP's are ineligible

500mb / 6GB / 1GB standalone packages are all eligible

So, if you could do away with MMS and 10000 texts, there is more value in going 6GB and $10 RVP

[adam west]

I was offered something very similar for $62 so I say take it and enjoy the time you spent harassing Rogers over $5 a month ;)



What do you guys think of this plan?

300 DT min
UL E+W @ 6pm
unlimited incoming
500 MB data
CID/VM/2500 texts
MY5 National
100 LD

$45+SAF+911+tax = $55.07

I'd like to lower it by another $5 but I don't know if it's going to happen. Any thoughts/suggestions?

[skyrink]

QUESTION: Does Rogers (or any other SIM card using company) have a $10 plan?

I just need a plain simple $10+tax per month plan (no SAF) that has like 50 anytime minutes and that's it. Thanks.

[sgnl]

Initially I agreed to a 3yr renewal at a ******** monthly bill, with the intention of renegotiating a bit later on. After thinking about it I decided to cancel the upgrade and stay on my old month to month plan, and switch to a corporate discount plan with Bell when the Pre came out. I called up to cancel and this is what I was offered:

$199 16Gb 3GS
500 Daytime, 8pm E/W
Unl. incoming
Unl. messaging
CID/VM
500mb

for 47.45 + tax

She couldn't give me early E/W so she bumped me from 250 Daytime to 500, which is more than good enough for me. Honestly I was pretty discouraged with my first few calls, as none of the reps would budge at all on price plans, but I'm pretty excited it finally worked out.

Many <3s to Anna in retentions!

[raskal]

She couldn't give me early E/W so she bumped me from 250 Daytime to 500,

so all she was offering was the $5 for 6pm? You just said no or "can't afford it" ?

[fooit]

QUESTION: Does Rogers (or any other SIM card using company) have a $10 plan?

I just need a plain simple $10+tax per month plan (no SAF) that has like 50 anytime minutes and that's it. Thanks.

Fido has it for $15 + tax.

[Jonavin]

QUESTION: Does Rogers (or any other SIM card using company) have a $10 plan?

I just need a plain simple $10+tax per month plan (no SAF) that has like 50 anytime minutes and that's it. Thanks.

There's a $15 plan that has 100 minutes and 1000 minutes after 6pm, + 50 text. You can talk them into giving a $5 credit (worked for me). There's also an $8 plan with 40 minutes. Both have to add an extra SAF.

[mcg]

There is an emergency airtime plan worth $5 + SAF + tax, not sure if it is 40 or 50 minutes

[sgnl]

so all she was offering was the $5 for 6pm? You just said no or "can't afford it" ?

I don't think she even mentioned it; I think the idea was to get the total price lower than Bell's ($53.20 all in for more or less the same plan, but 200DT w/ 6pm). She was also going off my previous usage, and I probably won't even break 500 minutes total, let alone take advantage of early evenings.

[CurryStick]

I'm on a corporate plan right now and want to renegotiate my contract with retentions and grab a new phone.

But would I have any problems negotiating because of the corp plan?

I have no problem switching to a 'regular' type plan as long as what I'm looking for is met.

[i-o_o-i]

I switched over to this plan from a corporate plan (I didn't actually work for that company that I had a corporate plan with, just got it from a dealer a few years ago). I just called and told the rep that I wanted to upgrade my phone an switch over to a regular plan because I didn't have the employee id that they always ask for when I call the corporate line and I really needed a new phone, she didn't waste any time (i.e. giving me some bs about how there's no way a regular plan can be better than a corporate plan that some reps had told me before), I told her I wanted a similar voice plan but with at least 500mb data and she gave me a HUP for Blackberry Bold and the following:
- 250 minutes
- unlimited evening/weekends starting at 6pm
- caller id/who called
- 500mb data
- voicemail
- unlimited text/picture/video messages
For $50+SAF+911+tax=$64/month
It is split up $25 for 250minutes, unlimited evening/weekend, caller id + $25 for 500mb, voicemail, unlimited text (this should be the $35 value pack discounted to $25), perhaps I can do better on the voice portion but I would have to make sure that is how they split it up on the bill.
Corporate plan I was on:
- 250 minutes
- unlimited evening/weekends starting at 6pm
- caller id, voice mail, per second billing (plus other corporate extra things that I don't use)
For $30/month all in.

[HamsterGirl35]

With the HUP program, does that mean that the price of the phone they quoted based on HUP, cannot be negotiated further?

This evening, retention CSR quoted $275 for iphone with data plan ($475 without data plan).

Does that mean there's no further negotiation as she has looked up phone prices based on my HUP eligibility already?

Thanks.

[itchyfingers]

Has anyone ordered a iPhone 3GS after July 9th received their iPhone yet? I ordered mine that day over retentions since I signed a new contract. However, they said the iPhone 3GS were out of stock and they should ship it out in 1-2 weeks. Well, it's almost 2 weeks now and I still haven't received it. Anyone else in the same boat as me?

[tnguyenviet]

Some people here ordered in June and still haven't received it so your not the unluckiest one !! :D

[Punky Hunky]

I'm on a corporate plan right now and want to renegotiate my contract with retentions and grab a new phone.

But would I have any problems negotiating because of the corp plan?

I have no problem switching to a 'regular' type plan as long as what I'm looking for is met.

You wouldn't have any problem switching over a voice plan. I have 2 lines. One was off contract and I had no problem getting retentions and a 3G iphone for 99 bucks. When I went to do the second line, I had no problem getting a new voice plan but the price I was given on the Iphone was ridiculous. The Corporate HUP people said it's because Rogers isn't discounting the iphone for corporate customers. So I had to take off the Corporate code that was attached to my account. It didn't change anything.

[bunnyfoo]

It may be less than $5 if you have bundle discounts. I will know in a couple of days whether my discount applies to the 3G data plan or not. I've seen conflicting posts saying both yes and no.

The difference would be only 50 cents if you have the 15% off $30 6GB (-$4.50), since the 500 mb value pack does not get bundling discount.

How does that discount work? When I HUP'ed to an iPhone I switched to a retentions VP and added on 6GB/$30. Does that qualify me for the discount? Is it something I'd have to ask for or automatically shows up?

[Jonavin]

Has anyone ordered a iPhone 3GS after July 9th received their iPhone yet? I ordered mine that day over retentions since I signed a new contract. However, they said the iPhone 3GS were out of stock and they should ship it out in 1-2 weeks. Well, it's almost 2 weeks now and I still haven't received it. Anyone else in the same boat as me?

Forget about waiting for it. Just go into an Apple store and get it there. You can cancel your order on the spot and get the phone there for the same price you negotiated. You won't be charged at the store ($0 receipt), Rogers will bill you later.

[Jonavin]

How does that discount work? When I HUP'ed to an iPhone I switched to a retentions VP and added on 6GB/$30. Does that qualify me for the discount? Is it something I'd have to ask for or automatically shows up?

The discount is a Rogers bundle discount for having more than 1 service with them. So you'll only get this if you have cable/internet/home phone with Rogers.

[bestknightmare]

I've asked this before, but since this thread is so active, I lost my reply some 50 or 60 pages ago...

so i'll ask again..

I am currently on a retention plan already that will end in oct.
can i call them now to ask to cancel? if they see that i am already on a "special" plan, will they give me new offer? or will they not want my business anymore? i called in once already and they didnt budge.

[skyrink]

There's a $15 plan that has 100 minutes and 1000 minutes after 6pm, + 50 text. You can talk them into giving a $5 credit (worked for me). There's also an $8 plan with 40 minutes. Both have to add an extra SAF.

That definitely sounds like what I'm looking for....but doesnt Fido not have SAF anymore? I will also look into the Rogers emergency plan b/c that also suits my needs.
For small priced plans like these....are you still eligible for the 3 year term priced phones? it seems that they may be losing money if they did offer them.

[hOrnizuka]

I've asked this before, but since this thread is so active, I lost my reply some 50 or 60 pages ago...

so i'll ask again..

I am currently on a retention plan already that will end in oct.
can i call them now to ask to cancel? if they see that i am already on a "special" plan, will they give me new offer? or will they not want my business anymore? i called in once already and they didnt budge.

Yes, you can call in and cancel.

They will give you a new offer.

They will want your business.

Keep on trying. I have made countless calls.

[bestknightmare]

Just called again right now from 1877 number. told to cancel and switch to telus for their free txt msg. They didnt even bother to transfer me to CxR. they just gave me a lecture that rogers is not the first to start charging for incoming txt and insisted telus need special plan to get text msgs even when I told them they dont. They just told me i need to pay $20 as cancellation fee and left me there to decide. offered me $3/$5 for 30/250 sms respectively, which sucks!


so in the end, my 2nd attempt failed

i think i really need to wait until my contact is finished before they will budge to give good plans
btw, my agent was an old chinese guy trying to speak english.

[bunnyfoo]

The discount is a Rogers bundle discount for having more than 1 service with them. So you'll only get this if you have cable/internet/home phone with Rogers.

Gotcha! I'll keep that in mind for next year. I'll be moving to a new place and will need internet, cable etc.

Thanks!

[bluevektor]

I called into retentions yesterday and got the exactly what I wanted. It took a little bit of price matching and having them match some of the credits they offered me on a different line, but in the end I got my ideal plan. I'm really hoping it shows up properly when my first bill comes

300 daytime
unl E/W @ 6 pm
MY5 Canada-wide
500 MB
unl incoming
CID/VM/2500 text

$40+SAF+911+tax= $49.82

I really wanted an additional 100 LD min but they said it's not compatible if you have MY5 Canada-wide. Not sure if that's true or not, but I wasn't going to argue anymore. I also ordered a black 16 GB iphone 3GS for $174. Hopefully it will come within a few weeks :S. Good luck to everyone else!

[andrew2good4u]

I called into retentions yesterday and got the exactly what I wanted. It took a little bit of price matching and having them match some of the credits they offered me on a different line, but in the end I got my ideal plan. I'm really hoping it shows up properly when my first bill comes

300 daytime
unl E/W @ 6 pm
MY5 Canada-wide
500 MB
unl incoming
CID/VM/2500 text

$40+SAF+911+tax= $49.82

I really wanted an additional 100 LD min but they said it's not compatible if you have MY5 Canada-wide. Not sure if that's true or not, but I wasn't going to argue anymore. I also ordered a black 16 GB iphone 3GS for $174. Hopefully it will come within a few weeks :S. Good luck to everyone else!

Wow you dominated those guys

[Havo]

Just called again right now from 1877 number. told to cancel and switch to telus for their free txt msg. They didnt even bother to transfer me to CxR. they just gave me a lecture that rogers is not the first to start charging for incoming txt and insisted telus need special plan to get text msgs even when I told them they dont. They just told me i need to pay $20 as cancellation fee and left me there to decide. offered me $3/$5 for 30/250 sms respectively, which sucks!


so in the end, my 2nd attempt failed

i think i really need to wait until my contact is finished before they will budge to give good plans
btw, my agent was an old chinese guy trying to speak english.

It depends on the reps... did you actually call the retentions #? Or did you just call in to the reg numbers?

[bestknightmare]

It depends on the reps... did you actually call the retentions #? Or did you just call in to the reg numbers?

called Rogers Customer Relations Department(CxR)# is: 1-888-936-7283

[hOrnizuka]

call 611 and yell "Cancel Plan" as loud as you can. When some1 picks up the phone, just say "i would like to cancel my plan" :D

[Havo]

called Rogers Customer Relations Department(CxR)# is: 1-888-936-7283

You're prob just getting bad reps... keep at it... if the approach you're using isn't working try a different one.

[cupofmilk]

That would be amazing if you got unlimited LD in Canada. I highly doubt you could get that for that cheap of a price. I think it's normally a $15 retention option. $25 for the rest of your plan is pretty good though. What was the EPP plan that you price matched?

this is what it really ended up to be...

350min(250+100bonus)
R2R
VM
CD
2500txt
100 CDN LD minutes
Early evenings 6pm

$25+6.95+.5+tax=36.16


comments???

[BanjoKen]

Currently I have 1 month left on my 3 year contract (been with rogers wireless for almost 6years now). I called first time and they offered me this.

$20 +tax (SAF/911 waived)
250 weekday mins
Caller ID
weekend/after 8pm unlimited

I haven't accepted the offer yet, I tried to get them to waive the $35 activation fee and the rep wouldn't budge. She also told me the cheapest text plan she can offer is $5 for 500text. The rep told me she saved this into my account and told me to take my time.

Could i do better? I really want a text plan plus getting them to at least give me a bigger discount on the phone and waiving the $35 one time activation fee.

[VIKKO]

need help determining what the final costs are?

250/Unlimited Eve/Wkds Plan - $20.00
BlackBerry (BIS) Svc Value Data plan - $35.oo
9-1-1 Emergency Access Fee - $0.50 - Monthly
System Access Fee - $6.95 - Monthly - What is this?

Discount(s)
33.3% Value Pack Add-on Disc.

where does the discount kick in?
on the value pack only?


nvm i found out.
if i add any other features, 33% discount on it ..FYI

[Havo]

Currently I have 1 month left on my 3 year contract (been with rogers wireless for almost 6years now). I called first time and they offered me this.

$20 +tax (SAF/911 waived)
250 weekday mins
Caller ID
weekend/after 8pm unlimited

I haven't accepted the offer yet, I tried to get them to waive the $35 activation fee and the rep wouldn't budge. She also told me the cheapest text plan she can offer is $5 for 500text. The rep told me she saved this into my account and told me to take my time.

Could i do better? I really want a text plan plus getting them to at least give me a bigger discount on the phone and waiving the $35 one time activation fee.

Surprised they're willing to waive the SAF for you. You can see if they will give you the retention VP which has 2500 text, CID and VM. Your plan is ok but it lacks quite a few things... the only upside is having SAF waived. It doesn't have unlimited incoming or R2R, doesn't have early e/w and has no text or VM. I think you can do better but it might cost a bit more. If they were willing to waive SAF for me I wouldn't mind paying the $35 admin fee for a HUP since I will easily save that money with the waived SAF in a few months.

[BanjoKen]

Surprised they're willing to waive the SAF for you. You can see if they will give you the retention VP which has 2500 text, CID and VM. Your plan is ok but it lacks quite a few things... the only upside is having SAF waived. It doesn't have unlimited incoming or R2R, doesn't have early e/w and has no text or VM. I think you can do better but it might cost a bit more. If they were willing to waive SAF for me I wouldn't mind paying the $35 admin fee for a HUP since I will easily save that money with the waived SAF in a few months.

Well that's probably because SAF+911 is already waived for me in my current 3year plan lol, and its not really waived, rogers just gave me an additional $5 monthly credit. And yes the plan really lacks quite a lot of features, the rep told me i have to pay extra for more features such as R2R, text and early e/w.
I'm just wondering is it possible for rogers to give a bigger discount on phones (more than the regular listed price) or is that non negotiable.

[wysiwyg]

QUESTION: Does Rogers (or any other SIM card using company) have a $10 plan?

I just need a plain simple $10+tax per month plan (no SAF) that has like 50 anytime minutes and that's it. Thanks.

I have a second line which is $15 including Call display and per second billing. I have no SAF and get $5 credit and 15% bundles credit as well. The downside is that it only provides 20 mins/month.

[McLaren__F1]

Depends what you have... if you have the iphone value pack which is $35... it will be a downgrade of $5 cuz the 6gb add on is $30. If you have the 500mb smartphone VP which is $25 then it will cost you $5 more.

i currently have:

200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
Unlimited Local Calling to/fromRogers Wireless, Rogers Home Phonecustomers
Caller ID
500MB

$35 after taxes and SAF

[watungga]

Can somebody help?

I have a Rogers blackberry, no SIM, no wireless account yet. ONLY digital cable with them.

My goal is to reach the retention department after a month. First step would be buying a plan, right?

As per website, the Mega Value Plan $45 (+SAF+911+$35 Activation and 3-year contract?!), is freaking too costly. But that's my type of plan, with 500MB email and CID.

How will I start?

[watungga]

How can I get this thread alive again? No one's trying to help me out..

[Jonavin]

I have a second line which is $15 including Call display and per second billing. I have no SAF and get $5 credit and 15% bundles credit as well. The downside is that it only provides 20 mins/month.

Is this an old plan? The only two low minute plan I know about are the 40 minute $8 plan and a $15 100/EW1000/50text plan. Both requires SAF unless you get a credit on it.

[tnguyenviet]

i currently have:

200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
Unlimited Local Calling to/fromRogers Wireless, Rogers Home Phonecustomers
Caller ID
500MB

$35 after taxes and SAF


Seriously?

with a data plan and under 40$?

how the hell

[tigger03]

well, he IS missing early evenings, VM, & txt msgs... But it still is a very good price. I have something similar, but more expensive:

$45+SAF+tax
- 200 mins
- eve/wknds after 6
- unltd network calling
- CID & VM
- 500 MB

... And I was with Rogers for only a few days!!



Seriously?

with a data plan and under 40$?

how the hell

[sneak_around]

i currently have:

200 Weekday Minutes
Unlimited Evening and Weekends (9pm to 7am)
Unlimited Local Calling to/fromRogers Wireless, Rogers Home Phonecustomers
Caller ID
500MB

$35 after taxes and SAF

this ive never seen or heard of.. would not be surprised if it was a rep mistake

[P0rkchop]

I got a few questions but first some background info.

I'm on a family plan (There are 4 of us all on the same plan ranging from 5 years to 1 year been with rogers). 2 of us pay extra for text. 10$ for 2500 and I pay 5$ for 500 which only work individually for our unique phones. All bills have always been paid on time.

I really would like caller id but I think it was when I called they quoted me 5$ a phone for it(last summer). Sounds like everyone here has a way better plan. Do you think if I called in they would give us caller id?

[Jonavin]

Looks like $20 plan + $15 UNC + $7 CID + $25 500mb data
-$15 UNC credit -$7 CID credit -$20 msf? = $25+SAF+tax

That's maxing out on all credits. Essentially only paying for 500mb data because there's no applicable credit left to give. It doesn't seem like a mistake. It looks pretty deliberate.

[mattt33]

Looks like $20 plan + $15 UNC + $7 CID + $25 500mb data
-$15 UNC credit -$7 CID credit -$20 msf? = $25+SAF+tax

That's maxing out on all credits. Essentially only paying for 500mb data because there's no applicable credit left to give. It doesn't seem like a mistake. It looks pretty deliberate.

I never knew UNC-specific credit existed. Always thought if the rep gave credit for the feature, that it was actually a MSF credit in disguise...no?

[Jonavin]

I don't know. I don't work at Rogers haha.

Maybe he started with a higher $45 that include the 500mb data so that more msf credits are available.

[Havo]

I got a few questions but first some background info.

I'm on a family plan (There are 4 of us all on the same plan ranging from 5 years to 1 year been with rogers). 2 of us pay extra for text. 10$ for 2500 and I pay 5$ for 500 which only work individually for our unique phones. All bills have always been paid on time.

I really would like caller id but I think it was when I called they quoted me 5$ a phone for it(last summer). Sounds like everyone here has a way better plan. Do you think if I called in they would give us caller id?

You'll never know unless you try... I've seen some pretty good retention family plans here.

[krazykanuck87]

Do you get these plans only if you're a current customer? I'm planning to switch from Telus to Rogers in the coming weeks. Will one of the retail store reps be able to give me a better deal on plans?

[P0rkchop]

You'll never know unless you try... I've seen some pretty good retention family plans here.

I've been reading many posts in this thread and I remember seeing one that said retention plans only work for single lines? I'm pretty confused about this all, we get nothing with our family plan and there's four lines :/

[mattt33]

I don't know. I don't work at Rogers haha.

Maybe he started with a higher $45 that include the 500mb data so that more msf credits are available.

Even though it's true that with a higher base plan you can get more msf credits, it only goes up to a max of $30 anyway right? i.e. one each of $15, $10, $5

[Jonavin]

Even though it's true that with a higher base plan you can get more msf credits, it only goes up to a max of $30 anyway right? i.e. one each of $15, $10, $5

Yes, but if the plan has 200 minutes + UNC + data for $45, then add feature credits for CID.
$45 - $15/$5/$7 msf credit = $25+SAF+tax
Only $27 msf credit. So it's doable.

This is why it's better to go on a higher monthly plan than the usual $20 retention one, especially the plans that have some CID/vm/text instead of having to add the valuepack and eating into your msf credits.

[Pyro]

Yes, but if the plan has 200 minutes + UNC + data for $45, then add feature credits for CID.
$45 - $15/$5/$7 msf credit = $25+SAF+tax
Only $27 msf credit. So it's doable.

This is why it's better to go on a higher monthly plan than the usual $20 retention one, especially the plans that have some CID/vm/text instead of having to add the valuepack and eating into your msf credits.

i'd like to try this

whats the base 40/45 renentions plan then?

[Jonavin]

i'd like to try this

whats the base 40/45 renentions plan then?

I don't know of a base like that, that's currently available. Maybe it's a grand-fathered plan.

[hOrnizuka]

I have a question regarding data credit, is it MSF credit in disguise?

[mattt33]

I don't know of a base like that, that's currently available. Maybe it's a grand-fathered plan.

I have a base plan of 750 minutes, eve/wkends, and network calling, for $40.

[weedb0y]

Is there a way to negotiate a plan due to the economic circumstances? (ie, losing a job?)

Family member lost her job and I don't see why is there a need for the $20 BB email/chat option now. She barely uses it anyway. Just got excited when rep offered it. Since, I have to pay all the bills now, its not nice to pay $60/month for something that no one is using.

[mattt33]

Is there a way to negotiate a plan due to the economic circumstances? (ie, losing a job?)

Family member lost her job and I don't see why is there a need for the $20 BB email/chat option now. She barely uses it anyway. Just got excited when rep offered it. Since, I have to pay all the bills now, its not nice to pay $60/month for something that no one is using.

You can definitely make a case for it as i've heard of it working, but unfortunately it ultimately comes down to the rep and how "lucky" you get sometimes.

[bluevektor]

Do you get these plans only if you're a current customer? I'm planning to switch from Telus to Rogers in the coming weeks. Will one of the retail store reps be able to give me a better deal on plans?

You definitely won't be able to sign up with Rogers and get one of these retention plans. People have succeeded in switching over from the introductory plan to a retention plan within 6 months or so, but that takes a slick negotiator and a lot of luck with the CxR. The retail store reps can't even give you these plans as the options aren't even on their computer. They basically only see what you see on the Rogers website.

[Jonavin]

Got this for my brother-in-law today:

250 minutes, EW @ 8pm + 100 + 250 bonus minutes (=600 minutes)
unlimited incoming (Unl Incoming credit)
Roger to Rogers (R2R credit)
100 minutes LD (free)
Call Display (CID credit)
Unlimited text (MSF credit)
SAF+911
= $27.45+tax

Mind you he's got 10+ year tenure with Rogers, and have been using unlocked phones all this time (no HUP in ten years).

So YMMV.

[mquan10]

Got this plan on weekend
Voice
200 min plus unlim weekends and evenings for $20
Data
$35 smartphone pack which has 500mb data, CID, VM and unlimited texts - $35
Less $15 in credits
Total $40 + SAF + 911 + taxes = $53.14 per month
HTC Dream for $75
all on 3 yr contract

[prynce]

Thought i would share my plan which i renogiated back in Feburary:

Epp Plan $17.50
200 Daytime
+50 Bonus
+Unlimited After 6
+Retention Value Pack (2500 text, VM,CID)
+Unlimited Network Calling
All for about 31.00 before taxes

[captawesom3]

okay I have a quick question, right now my credits are as follows
Caller Id- $8(Credit)
Early Evening- $5(Credit)
Monthly Savings Credit- $10
Monthly Savings Credit- $5
now i want to have a blackberry messaging value pack which is $25, and it comes with Unlimited Text/Im, Caller Id, Voicemail, Unlimited Personal Email

do you think they will apply my $28 dollar credits towards the BB messaging Value pack?

[Jonavin]

okay I have a quick question, right now my credits are as follows
Caller Id- $8(Credit)
Early Evening- $5(Credit)
Monthly Savings Credit- $10
Monthly Savings Credit- $5
now i want to have a blackberry messaging value pack which is $25, and it comes with Unlimited Text/Im, Caller Id, Voicemail, Unlimited Personal Email

do you think they will apply my $28 dollar credits towards the BB messaging Value pack?

When you get rid of your Caller ID, the credit for it would be useless and cannot be applied to the value pack. The other monthly credits can go towards anything, but the rep is not obligated to continue to give you those if you change plans... but often do.

[bradatkins]

Hey -

Got this plan from a very awesome rep:

600 weekday minutes
Unlim eve/wknd @ 6PM
rogers to rogers local
unlimited incoming
1GB BES bb data
smartphone value pack

64.92 with saf and taxes

I think it's pretty rocken. I'm happy with it.

[sneak_around]

Got this for my brother-in-law today:

250 minutes, EW @ 8pm + 100 + 250 bonus minutes (=600 minutes)
unlimited incoming (Unl Incoming credit)
Roger to Rogers (R2R credit)
100 minutes LD (free)
Call Display (CID credit)
Unlimited text (MSF credit)
SAF+911
= $27.45+tax

Mind you he's got 10+ year tenure with Rogers, and have been using unlocked phones all this time (no HUP in ten years).

So YMMV.

thats a sweet plan you got

[Leviathan3328]

Hey guys I had a question for you guys, hope someone could anwser. Currently I have 16 months remaining on my current contract. I got the contract when I upgrade to a w580i which recently broke.

I called in to see if I could get my hands on iPhone with a cheap plan and got offered this for a plan.

250 minutes
1000 LD minutes
Caller ID
VM
2500 Text messages
6 gig iPhone data plan special
for about 62 bucks.

The lady that offered this plan also said that I could get a iPhone 3Gs at the 199/299 price point. I told her to note everything and I would think about it. Well I called back and asked if they could take another 5 bucks off and add 6pm week day and weekend unlimited minutes to it.

She started to look into this and then when I asked about the iPhone she said I couldnt get it at the 199/299 price point since I hadnt generated enough revenue, which she claimed was currently at 2200 dollars. Not sure if this is with the second line that I have on my account (which is actualy up for renewal in a month but I dont want to lock into a contract for it just right this minute since it barley gets used).

Am I mistaken in saying that other people in my situation have been getting the iPhone since they have a non-smart phone like me and would now be required to get a data plan? What disturbs me most about this is that one service rep seemed to be able to do this while the other couldnt do it?

She did say that she could offer me the plan as stated previously just without the iPhone (the data of course would be usless to me at this point) but I would have to sign another 3 year contract). Do you guys think I should try again and try to get a iPhone again, at this point I dont feel like signing a contract without it.

[bluevektor]

How do you know which phones you can use the mail-in rebate on?
I'm assuming you can't use it on any of the iphones. Is the LG Xenon eligible?

[Havo]

How do you know which phones you can use the mail-in rebate on?
I'm assuming you can't use it on any of the iphones. Is the LG Xenon eligible?

To my knowledge... every phone is applicable except the iphones.

[shopper-X]

How do you know which phones you can use the mail-in rebate on?
I'm assuming you can't use it on any of the iphones. Is the LG Xenon eligible?


To my knowledge... every phone is applicable except the iphones.

Yup, all phones except iPhones is correct.

[raskal]

Yup, all phones except iPhones is correct.

sorry, can't see in the thread, but what MIR are we talking about?

[Pyro]

sorry, can't see in the thread, but what MIR are we talking about?

its RIGHT in his signature.....

[raskal]

its RIGHT in his signature.....

I turned off signatures years ago,... guess they have to go back on :(

[JamieO]

So even if I got a new phone through Retentions, am I eligible for the rebate?

[bluevektor]

So even if I got a new phone through Retentions, am I eligible for the rebate?

As long as it's through the Hardware Upgrade Program and it's not an iphone (at least that's my interpretation of all the stuff they're posting).

[mattt33]

As long as it's through the Hardware Upgrade Program and it's not an iphone (at least that's my interpretation of all the stuff they're posting).

Yup, that's correct.

[LeafsWillWin]

Hi so called again and got
250 minutes, evenings at 6 pm and free weekends = $25
2500 text, CID, VM = $10
6 gb data = $30
1000 LD minutes = $5
then
Free Rogers to Rogers
-$15 monthly credit

= $65 including everything.
Overall I am pretty happy. She was really really nice.
But the one thing that was weird was she said she couldnt give me any more monthly credit because your credit can't equal your monthly service charge or something. So my monthly service charge is $20? Thats what she said and if she gave me $5 then it would equal it and I would get audited. Is this true?

[Jonavin]

Hi so called again and got
250 minutes, evenings at 6 pm and free weekends = $25
2500 text, CID, VM = $10
6 gb data = $30
1000 LD minutes = $5
then
Free Rogers to Rogers
-$15 monthly credit

= $65 including everything.
Overall I am pretty happy. She was really really nice.
But the one thing that was weird was she said she couldnt give me any more monthly credit because your credit can't equal your monthly service charge or something. So my monthly service charge is $20? Thats what she said and if she gave me $5 then it would equal it and I would get audited. Is this true?

There's no $25 6pm plan anymore. It's $20 8pm plan with a $5 add-on to get the 6pm. So your base is $20. You only have $15 monthly plan credit so you could still get $5 more, but some reps won't do it.

[Aznsilvrboy]

There's no $25 6pm plan anymore. It's $20 8pm plan with a $5 add-on to get the 6pm. So your base is $20. You only have $15 monthly plan credit so you could still get $5 more, but some reps won't do it.

Since when?

[happyplato]

Quick question. Can you get the Rentention Value Pack, $10(CID, VM, 2500txt), when you don't have other services with Rogers? I.E. No cable, no phone, etc.

[JamieO]

I was wondering if you guys have any luck negotiating other ppl's accounts? Does it work if they add your name on their account? Apparently even if my name has been added I can't help cancel the account

[Jonavin]

Since when?

A few months now I think. Might be July 1st. I noticed retention plans I've gotten for myself and others have been just the $20 250min/EW@8 plan + bonus minutes. Even though the price is the same when you add the $5 6pm add-on, your available monthly service credit has now dropped by $5.

Most people would actually be better off with the $30 retention plan unless you need a lot of daytime minutes. It comes with 200 minutes (+ whatever bonus you're entitled to) EW@8 and text and VM. Adding CID is free since there's a feature credit for that. Then you have $30 of month plan credit to play with instead of a $20+ $10 vp that only gives you $20 max monthly credits.

So in theory you could do:
$30 200 min / EW@7pm + 100 bonus minutes
$8 Call Display (-$8 call display Credit)
$30 6GB data
= $60
- $30 ($15+$10+$5 stacked) monthly credit
+ SAF+tax
= 37.45 + tax

Then tack on any of the standard retention free-bees like unlimited incoming, 100 LD, etc..

Unfortunately knowing this plan exists didn't help me as I was unable to steer any of the reps towards this. All the reps just give out the standard $20 plan. Also, I would think it is very difficult to get the max monthly credit, although this doesn't break any of the retention rules: monthly credits cannot be > base plan; and cannot be > $30 total.

EDIT: I think I've seen posts of $40 plans with 6G of data and this may be how they are doing it.

[LeafsWillWin]

There's no $25 6pm plan anymore. It's $20 8pm plan with a $5 add-on to get the 6pm. So your base is $20. You only have $15 monthly plan credit so you could still get $5 more, but some reps won't do it.

Oh ok so she was telling the truth somewhat lol. Why won't some reps do that though? Was she telling the truth that I could/would get audited if she gave me an extra $5 credit?

[Jonavin]

Oh ok so she was telling the truth somewhat lol. Why won't some reps do that though? Was she telling the truth that I could/would get audited if she gave me an extra $5 credit?

Probably because you'll be getting max credits when they add the extra $5. Maybe they just don't want to deal with the paper work. In reality they don't have to give you anything. So just be happy with what you got.

Maybe a few months later, try to get that final $5 when you complain about your LD costs ;)

[thetenken]

I was wondering if you guys have any luck negotiating other ppl's accounts? Does it work if they add your name on their account? Apparently even if my name has been added I can't help cancel the account

only the account holder can cancel.

My post for today is for our members that are doing a HUP as well as negotiating a plan deal. By understanding what ur eligible for will hopefully get you a decent phone at the same time.

TIERS
Tier levels are based on account revenue generated since activation/last HUP.

Tier 1 : under $1000
Tier 2 : $1000 - $1200
Tier 3 : $1200 - $1500
These levels will give a discount from the price of a retail phone and will carry an activation fee.


Tier 4 : $1500 - $2500
Tier 5 : $2500 and higher
These levels will give a discount from the price of a contract phone and no activation fee.

ELIGIBILITY
12 months from activation/last HUP of a non smartphone

24 months from activation/last HUP of a smartphone

This is based on cellular account revenue, not line revenue, so if you're eligible for a HUP and have more than 1 line, do all the lines as it will restart the revenue counted.

*which also makes me wonder, wasn't the N95 originally considered a non smartphone?

Best of luck RFDers

[bluevektor]

only the account holder can cancel.

My post for today is for our members that are doing a HUP as well as negotiating a plan deal. By understanding what ur eligible for will hopefully get you a decent phone at the same time.

TIERS
Tier levels are based on account revenue generated since activation/last HUP.

Tier 1 : under $1000
Tier 2 : $1000 - $1200
Tier 3 : $1200 - $1500
These levels will give a discount from the price of a retail phone and will carry an activation fee.


Tier 4 : $1500 - $2500
Tier 5 : $2500 and higher
These levels will give a discount from the price of a contract phone and no activation fee.

ELIGIBILITY
12 months from activation/last HUP of a non smartphone

24 months from activation/last HUP of a smartphone

This is based on cellular account revenue, not line revenue, so if you're eligible for a HUP and have more than 1 line, do all the lines as it will restart the revenue counted.

*which also makes me wonder, wasn't the N95 originally considered a non smartphone?

Best of luck RFDers

Thanks for the informative post!

I have a question though. Say I have 2 lines on one account and both are eligible for the HUP. Obviously I'll be in the same tier for both lines. If I'm on Tier 5, then I should get the activation fee waived for both HUP's right?? I ask this because I recently (last week) ordered two new phones, but they could only waive the activation fee on one of the upgrades. Do you think I can call Rogers and get them to waive the second fee? Are consumers supposed to know all the stuff you pointed out above?

[Jonavin]

I'm wondering about the account revenue as well. Say I have one line that generates a lot of revenue and another that has low revenue. The account as a whole qualifies, so can you do HUP for both at the revenue tier of the entire account?

Also, are there any minimum monthly plan requirements to get HUP on a line?

[thetenken]

Thanks for the informative post!

I have a question though. Say I have 2 lines on one account and both are eligible for the HUP. Obviously I'll be in the same tier for both lines. If I'm on Tier 5, then I should get the activation fee waived for both HUP's right?? I ask this because I recently (last week) ordered two new phones, but they could only waive the activation fee on one of the upgrades. Do you think I can call Rogers and get them to waive the second fee? Are consumers supposed to know all the stuff you pointed out above?

to get both waived would depend on the rep I think, besides what's more important is if you got both phones at a decent price. If they were two seperate lines would you still be in Tier 4 or 5?

If you really want to try to go for it, call in and ask why it wasn't and play on the loyalty bit. If they don't budge see if you can score some plan credits instead.

I collected all this information with a few different CSRs while trying to figure out a way for someone on Fido to do a TOR (Transfer of Responsibility) to Rogers in a way that they wouldn't get penalized with an ECF. I confirmed that the HUP eligibility would still be in place BUT account revenue would not therefore lowering your Tier :(

So is this information available to the average consumer, yes. Do they make it easy for you to find out, no >.<

I just hope it helps people because after I did my HUP I realized I could have negotiated a lower price still...but it was for an Iphone so they knew I would grab any decent discount at the time lol.

[thetenken]

I'm wondering about the account revenue as well. Say I have one line that generates a lot of revenue and another that has low revenue. The account as a whole qualifies, so can you do HUP for both at the revenue tier of the entire account?

Also, are there any minimum monthly plan requirements to get HUP on a line?

From my understanding it was from the account revenue which is why I said to do the HUP for more than one phone at the same time otherwise you would lose your Tier status.

Think of it this way, eligibility is based on time since activation/last HUP and discounting is based on total account revenue generated since activation/last HUP.

Good Luck!

*forgot to add revenue = plan + overages . So if you have a huge monthly it is the same as having a lower monthly with overage charges.

[sonkinglo]

Hey all, I just HUP a HTC magic for 99 bucks + tax. And i also joined the 150mb for 15 bucks data plan. I'm just wondering, does rogers has some kinda data alert that notify you when you are about to go over the limit or so?

I'm mostly gonna use the phone for IM, emails and browsing. I hope 150mb is enough otherwise i would have to upgrade to 500mb

Thx all

[narcosis219]

Does the revenue count SAF, 911 and taxes? Or is it just what you pay before those fees and taxes?

[Jonavin]

Hey all, I just HUP a HTC magic for 99 bucks + tax. And i also joined the 150mb for 15 bucks data plan. I'm just wondering, does rogers has some kinda data alert that notify you when you are about to go over the limit or so?

I'm mostly gonna use the phone for IM, emails and browsing. I hope 150mb is enough otherwise i would have to upgrade to 500mb

Thx all

As long as you're not streaming YouTube or internet radio all the time you should be fine. You could've asked them for a one month unlimited data (aka "data bonus") just to see what your usage is. I know that available... not sure how easy it is to get.

Actually, do just that. Call them and ask them if there's a way to check how much data you're using do you can see whether you need to upgrade the data plan or not. This line of conversation might lead you into the free month offer.

[Havo]

Hey all, I just HUP a HTC magic for 99 bucks + tax. And i also joined the 150mb for 15 bucks data plan. I'm just wondering, does rogers has some kinda data alert that notify you when you are about to go over the limit or so?

I'm mostly gonna use the phone for IM, emails and browsing. I hope 150mb is enough otherwise i would have to upgrade to 500mb

Thx all

Judging from the UR magazine I just received in the mail... they send text updates when you're close to your limit.

[mattt33]

Hey all, I just HUP a HTC magic for 99 bucks + tax. And i also joined the 150mb for 15 bucks data plan. I'm just wondering, does rogers has some kinda data alert that notify you when you are about to go over the limit or so?

I'm mostly gonna use the phone for IM, emails and browsing. I hope 150mb is enough otherwise i would have to upgrade to 500mb

Thx all

The data plans have a notification text sent to you once you reach 80% and 100% of your data usage.

Also, for any people worried about the $10,000+ data overage bills incurred in the past, fear no more. The Rogers policy is now a MAX of $100 in overage charges if you do go over your monthly allowance.

[dmpP]

I've never heard of anyone getting a retention plan from PAYG :o

I got a retentions plan as a new signup when I potted from bell....

[surfguy17]

Initially I agreed to a 3yr renewal at a ******** monthly bill, with the intention of renegotiating a bit later on. After thinking about it I decided to cancel the upgrade and stay on my old month to month plan, and switch to a corporate discount plan with Bell when the Pre came out. I called up to cancel and this is what I was offered:

$199 16Gb 3GS
500 Daytime, 8pm E/W
Unl. incoming
Unl. messaging
CID/VM
500mb

for 47.45 + tax

She couldn't give me early E/W so she bumped me from 250 Daytime to 500, which is more than good enough for me. Honestly I was pretty discouraged with my first few calls, as none of the reps would budge at all on price plans, but I'm pretty excited it finally worked out.

Many <3s to Anna in retentions!

i have something similar to that (check my sig) but im on a corp plan and i dont have UNI but i have corp long distance rates and im trying to get what you have. im on month-month rite now. did u have to re sign to get this plan?

[sonkinglo]

The data plans have a notification text sent to you once you reach 80% and 100% of your data usage.

Also, for any people worried about the $10,000+ data overage bills incurred in the past, fear no more. The Rogers policy is now a MAX of $100 in overage charges if you do go over your monthly allowance.


Thx man!! I hope my magic arrive likeee RIGHT NOW :D

[dk87]

Thanks for the great thread =)
Just called roger, i have been a customer for over 4 years, used HUP last year for an iphone.

250DT minutes + 25 bonus
E&W @6
R2R
Detailed billing
Retention Value Pack (2500txt, vm, cd, who called)

$35 + SAF + 911 + tax = $48

can you guys give me some feedback on this? i have looked through many pages of this thread and i am still feeling like what they offered me is overpriced.

[Havo]

Thanks for the great thread =)
Just called roger, i have been a customer for over 4 years, used HUP last year for an iphone.

250DT minutes + 25 bonus
E&W @6
R2R
Detailed billing
Retention Value Pack (2500txt, vm, cd, who called)

$35 + SAF + 911 + tax = $48

can you guys give me some feedback on this? i have looked through many pages of this thread and i am still feeling like what they offered me is overpriced.

It is overpriced... they prob aren't giving you much credits. You HUP'd last year so I don't see them giving you much since you aren't extending your contract.

[thetenken]

As long as you're not streaming YouTube or internet radio all the time you should be fine. You could've asked them for a one month unlimited data (aka "data bonus") just to see what your usage is. I know that available... not sure how easy it is to get.

Actually, do just that. Call them and ask them if there's a way to check how much data you're using do you can see whether you need to upgrade the data plan or not. This line of conversation might lead you into the free month offer.

Actually if you check their site they claim that they don't actually charge on overages for the first two months to help consumers decide if they are on the correct price plan for their data.

from their site:

Rogers gives you Worry-Free Data, helping you to control data costs in 3 ways:

1. Use your first 2 months to see how much data you really need, with no overage fees. This gives you 2 full months to monitor your usage and make sure that you're on the right plan to get the best value.
2. Overage rates at only 3¢ per MB.
3. Receive text message alerts when you've used up the data allotment in your monthly plan.


I haven't gone over my 500mb so I can't confirm, but for anyone even thinking about 500mb get the 150mb first and go nuts for two months :P then upgrade

[thetenken]

Does the revenue count SAF, 911 and taxes? Or is it just what you pay before those fees and taxes?

That is a good question. I'll see if I can find out on my next call to them.:)

[Jonavin]

Rogers 250dt | R2R | EV/W6pm | Unlmtd txt/pic/vid messages | VVM | CID | WhoCalled | 500mb data | $42.45 + tax

If my math is right you got $25 monthly plan credit on a $20 base plan? Or did you get the 6pm as part of the old $25 retention plan (no longer available)?

In any case. Well done. $35+SAF+911+tax. It HOTs. :D

[thetenken]

Yea I'm on the old $25. I just wish I could get them to match discounts again for others.

It seems alot harder now to get them to match :(

Besides, the next coming months we will see how good our retention plans are with the new guys coming to play on GSM.

*meaning unless you get a plan that you are really really really happy with be very careful about signing away another 3 years because you never know what the new guys might offer to try and carve out their share of the GSM pie :P

[Aznsilvrboy]

A few months now I think. Might be July 1st. I noticed retention plans I've gotten for myself and others have been just the $20 250min/EW@8 plan + bonus minutes. Even though the price is the same when you add the $5 6pm add-on, your available monthly service credit has now dropped by $5.

Most people would actually be better off with the $30 retention plan unless you need a lot of daytime minutes. It comes with 200 minutes (+ whatever bonus you're entitled to) EW@8 and text and VM. Adding CID is free since there's a feature credit for that. Then you have $30 of month plan credit to play with instead of a $20+ $10 vp that only gives you $20 max monthly credits.

So in theory you could do:
$30 200 min / EW@7pm + 100 bonus minutes
$8 Call Display (-$8 call display Credit)
$30 6GB data
= $60
- $30 ($15+$10+$5 stacked) monthly credit
+ SAF+tax
= 37.45 + tax

Then tack on any of the standard retention free-bees like unlimited incoming, 100 LD, etc..

Unfortunately knowing this plan exists didn't help me as I was unable to steer any of the reps towards this. All the reps just give out the standard $20 plan. Also, I would think it is very difficult to get the max monthly credit, although this doesn't break any of the retention rules: monthly credits cannot be > base plan; and cannot be > $30 total.

EDIT: I think I've seen posts of $40 plans with 6G of data and this may be how they are doing it.

How many texts does this $30 retention plan include?

[DarkPaladin56]

Been lookin to HUP since my previous 3yr contract was finished.

I got this:

HUP to Iphone 3G 8GB for $99

PLAN:
300 Daytime minutes
E/W @ 9
My5 Canada-Wide
500MB data (First two months unlimited)

$45 + SAF + Tax

I was trying to get them to throw in a free CID/Voicemail, but they wouldn't budge. I asked them to match the smartphone deal Telus had (similar plan). I took the deal, what do you folks think about it? Since I'm a student, I'm going to try to get free CID/Voicemail in August/Sept., hope I can get that.

[starfire]

As long as it's through the Hardware Upgrade Program and it's not an iphone (at least that's my interpretation of all the stuff they're posting).


Yup, that's correct.

I'm eligible for the LG Neon for free and the rep said it's free because of a mail in rebate.

For example, after this "mail in rebate" that the rep is talking about on her end, if I still have to pay a remaining amount of $60 let's say on some phone, can I still use the MIR posted here to get an additional $50 credit?? Net amount that I'll pay for the phone = $10? Is that how it works?

[superbpx]

Does the revenue count SAF, 911 and taxes? Or is it just what you pay before those fees and taxes?


That is a good question. I'll see if I can find out on my next call to them.:)

I believe the answer is yes...cause when I last spoke to a normal rep and she told me to "wait" until after my sept bill roles around cause ill jump into the next revenue level and its based on total monthly bill.

$1300 or whatever it was puts you in the level where you can get any phone at the 3 yr new activation price (that is what I was told). Being a blackberry user, I may wait to see if I want the new 3G curve or until the next true big one comes out near Christmas (Pluto = Bold with touchscreen) :)

[thetenken]

I believe the answer is yes...cause when I last spoke to a normal rep and she told me to "wait" until after my sept bill roles around cause ill jump into the next revenue level and its based on total monthly bill.

$1300 or whatever it was puts you in the level where you can get any phone at the 3 yr new activation price (that is what I was told). Being a blackberry user, I may wait to see if I want the new 3G curve or until the next true big one comes out near Christmas (Pluto = Bold with touchscreen) :)

Can you confirm what your total revenue is? If it is $1300 then I think there must be alot more room for negotiation than what I originally found. From the posts I've read here I know they do bend the rules for HUPs but now you're making me wonder how much they will bend :P

[Jonavin]

How many texts does this $30 retention plan include?

Monthly service fee $30
Weekday local airtime 200 Minutes
Off-peak local airtime Unlimited Evening & Weekend Minutes
Monday to Friday 7pm - 6:59 am
Weekends Friday 7 pm - Monday 6:59 am
Overage $0.35/minute
local airtime
System Access Fee $6.95
911 Access Fee $0.50
Included Features 2500 text messages
Voicemail
Call Waiting
Group Calling (Conference Calling)
Rogers to Rogers Calling

[thetenken]

Been lookin to HUP since my previous 3yr contract was finished.

I got this:

HUP to Iphone 3G 8GB for $99

PLAN:
300 Daytime minutes
E/W @ 9
My5 Canada-Wide
500MB data (First two months unlimited)

$45 + SAF + Tax

I was trying to get them to throw in a free CID/Voicemail, but they wouldn't budge. I asked them to match the smartphone deal Telus had (similar plan). I took the deal, what do you folks think about it? Since I'm a student, I'm going to try to get free CID/Voicemail in August/Sept., hope I can get that.

I wish I had posted earlier so you could have read it :(

All Rogers customers get unlimited for their first two months. If anything maybe you could call back and complain that they were trying to trick you by pretending to offer something that everyone gets.

*As I suggested in my earlier post, since you are getting a data plan, get the 150mb and save yourself $10/month for the first two months since its unlimited anyhow

[bluevektor]

I'm eligible for the LG Neon for free and the rep said it's free because of a mail in rebate.

For example, after this "mail in rebate" that the rep is talking about on her end, if I still have to pay a remaining amount of $60 let's say on some phone, can I still use the MIR posted here to get an additional $50 credit?? Net amount that I'll pay for the phone = $10? Is that how it works?

Well to give you an example. My sister got her HUP earlier this week. She purchased an LG Xenon for $90, but she had a $25 credit because her account was Tier 5. And then the Rogers rep gave her the MIR card so she could send it in to get another $50 credit.

Lg Xenon $90-$25 credit-$50 credit = $15 (in the end, although the $50 credit takes 6-8 weeks to process) +taxes and whatnot.

I hope that helps explain things for you.

[hiredmuscle]

Any opinions on this deal would be appreciated: I'm currently a Rogers customer on an old corp plan ( $18 + $5 early evening + $6 texting plan + 10 dollar credit) for almost 3 years now and would like to upgrade to the 3GS and take advantage of the 6gb plan. I know my revenue is low too because of the monthly price.

They offered me this when I called retentions

iPhone 3GS for $399

250 anytime
unlim E/W after 8
100 free LD

$20

CID/VM/2500 txt $10

6 GB Data/30

-10 dollar credit

and was quoted 57.45 after SAF.

I'm inclined to jump and get this, but I just wanted opinions to see if this was fair.

[anhquy]

Hi all,

i have 3 years contract with Rogers, still 1 year left. i have been using rogers for almost 6 years.

last time i renewed my contract for my stupidity i got

$25 for 100 day time mins/ 1000 Night and WK
$12 for value pack of message, voice, call display.
$10 un/incoming call

total i paid about $56 monthly if not over use

when i discovered this thread, i called in to cancel. they transferred me to customer relation, one representative asked me reason for cancelling. i said my phone bill is over price. so he offer me to DISCOUNT $5 from that. it was shocking me, all the bill i paid for rogers in last 3 month NEVER UNDER $100 (sometime my bill is over $500)

then i told him to cancel the lines, take me about 3' to talk to him, and my line will be canceled by next month.

Have any chance for me to fightback? and get other deal. or just keep canceling it.

Thanks for any input.

[thetenken]

Hi all,

i have 3 years contract with Rogers, still 1 year left. i have been using rogers for almost 6 years.

last time i renewed my contract for my stupidity i got

$25 for 100 day time mins/ 1000 Night and WK
$12 for value pack of message, voice, call display.
$10 un/incoming call

total i paid about $56 monthly if not over use

when i discovered this thread, i called in to cancel. they transferred me to customer relation, one representative asked me reason for cancelling. i said my phone bill is over price. so he offer me to DISCOUNT $5 from that. it was shocking me, all the bill i paid for rogers in last 3 month NEVER UNDER $100 (sometime my bill is over $500)

then i told him to cancel the lines, take me about 3' to talk to him, and my line will be canceled by next month.

Have any chance for me to fightback? and get other deal. or just keep canceling it.

Thanks for any input.

Ouch...

I sent you a pm, I'll help if I can.

[bluevektor]

Hi all,

i have 3 years contract with Rogers, still 1 year left. i have been using rogers for almost 6 years.

last time i renewed my contract for my stupidity i got

$25 for 100 day time mins/ 1000 Night and WK
$12 for value pack of message, voice, call display.
$10 un/incoming call

total i paid about $56 monthly if not over use

when i discovered this thread, i called in to cancel. they transferred me to customer relation, one representative asked me reason for cancelling. i said my phone bill is over price. so he offer me to DISCOUNT $5 from that. it was shocking me, all the bill i paid for rogers in last 3 month NEVER UNDER $100 (sometime my bill is over $500)

then i told him to cancel the lines, take me about 3' to talk to him, and my line will be canceled by next month.

Have any chance for me to fightback? and get other deal. or just keep canceling it.

Thanks for any input.

Wow that is an outrageous amount of money to pay for a monthly cell phone bill. How much do you have to go over to be over $500?? You should definitely be able to get a good retentions deal of some sort.

[dk87]

Quick question. Can you get the Rentention Value Pack, $10(CID, VM, 2500txt), when you don't have other services with Rogers? I.E. No cable, no phone, etc.

yes you can. i got it without having any other services

[dk87]

Thanks for the great thread =)
Just called roger, i have been a customer for over 4 years, used HUP last year for an iphone.

250DT minutes + 25 bonus
E&W @6
R2R
Detailed billing
Retention Value Pack (2500txt, vm, cd, who called)

$35 + SAF + 911 + tax = $48

can you guys give me some feedback on this? i have looked through many pages of this thread and i am still feeling like what they offered me is overpriced.


It is overpriced... they prob aren't giving you much credits. You HUP'd last year so I don't see them giving you much since you aren't extending your contract.

so i guess that's the best i could do without a HUP?
thanks for your input =)

[anhquy]

Wow that is an outrageous amount of money to pay for a monthly cell phone bill. How much do you have to go over to be over $500?? You should definitely be able to get a good retentions deal of some sort.

yes, i used a lot of long distance call that time.

and this month my bill $120, over charge for texting :(

[redwings_patriots]

Hi so called again and got
250 minutes, evenings at 6 pm and free weekends = $25
2500 text, CID, VM = $10
6 gb data = $30
1000 LD minutes = $5
then
Free Rogers to Rogers
-$15 monthly credit

= $65 including everything.
Overall I am pretty happy. She was really really nice.
But the one thing that was weird was she said she couldnt give me any more monthly credit because your credit can't equal your monthly service charge or something. So my monthly service charge is $20? Thats what she said and if she gave me $5 then it would equal it and I would get audited. Is this true?


There's no $25 6pm plan anymore. It's $20 8pm plan with a $5 add-on to get the 6pm. So your base is $20. You only have $15 monthly plan credit so you could still get $5 more, but some reps won't do it.

so rogers to rogers is free? no credit required?

[Jonavin]

so rogers to rogers is free? no credit required?

It's $5, but there's a $5 feature credit so you don't have to use the generic monthly plan credit. You can have as many feature credits as they'll give you, but your monthly plan credit cannot be more than your base plan value or > $30 (in case where your base plan is more than $30).

[Amuse]

I need your advice.

My dad's contract is expiring in August. He's been on Rogers since 1998.
Never had a retention plan.

His current plan is:
350 weekday/unlimited eve/wnds $55.00 (don't know what time)
Savings: monthly fee credit: -$15.00
value pack: $12
SAF 6.95
911 .5

total: $59.45
after tax total: $66.58

I think 350 weekday minutes are ok for him. He doesn't need text message or data.
Is there some retention plan that is better than this?

[Jonavin]

Ouch.

$20 - 250 minutes (might get bonus minutes to bump it up to 350) Eve/Weekend @ 8pm
$10 retention valuepack
+$5 early evening @ 6pm (if necessary)
+SAF+911+taxes
= $42.24+tax

And that's without ANY credits, just special retention pricing. So for sure he can do much better.

[Amuse]

Ouch.

$20 - 250 minutes (might get bonus minutes to bump it up to 350) Eve/Weekend @ 8pm
$10 retention valuepack
+$5 early evening @ 6pm (if necessary)
+SAF+911+taxes
= $42.24+tax

And that's without ANY credits, just special retention pricing. So for sure he can do much better.
Thanks
Will I be able to call and talk to the CSR for my dad?
How do you get that above plan? What do you mention?

[Jonavin]

Thanks
Will I be able to call and talk to the CSR for my dad?
How do you get that above plan? What do you mention?

You can't unless he calls to add you to the account.

The thing is, you can't ask for this plan, you just have to let them decide to give it to you. Sounds strange but steps I would take is telling them that the plan doesn't meet your dad's needs and you need to cut down on your expenses.. . "and oh, Bell made me this offer that seem like it's so much better".

[bluevektor]

Thanks
Will I be able to call and talk to the CSR for my dad?
How do you get that above plan? What do you mention?

You can't call for your dad, but you can pretend to BE your dad. You just need to know his name, birth date, and postal code. Granted, it's not the most honest thing to do, but it's a lot simpler IMO.

But if you're not comfortable with that, then get your dad to add you on the account as someone who can make changes and then you can go about trying to negotiate things.

And it is kind of interesting trying to say certain things to get them to offer you the retention deal. Good luck!

[samirziz]

I havent called retentions in a while, contract was up in may, here's what i would like.

1. 350-450 weekday min
2. Unlimited Text
3. Voice mail and Caller ID
4. Unlimited Incoming.

Thats it how much would it cost? assumptions anyone?

Thanks

[ninety09]

My 3-year contract ended last week, so I called retentions to get a new plan. Here's what I was offered:

Iphone 3GS 16GB Black $199 (Admin fee waved)

250 minutes
Unlimited evenings (8pm) and weekends
6GB data
Caller ID / Voicemail / txt messages

20 + 30 + 10 - 10 = $50 before SAF and taxes.

I'll probably call back in a few weeks to get 6pm evenings or R2R, but for now I'm satisfied. I just wonder how long it'll take for my iphone to arrive...

[coconut_head]

Recently called into Rogers retention and got this offer:

300 minutes
Unlimited Weekend and Weeknight @ 9PM
Unlimited Incoming Call
My5
500MB Data
Retention Value Pack (2500 Text/Caller ID/Voicemail)

$45 + SAF + 911

I'm really hoping that Rogers can add early evening @ 6 and 100 Canadian Long Distance minutes into the plan, just wondering what are the chances?

Thanks!

[sonkinglo]

Thx for the info...I'll go crazy on the first two month then :D


Actually if you check their site they claim that they don't actually charge on overages for the first two months to help consumers decide if they are on the correct price plan for their data.

from their site:

Rogers gives you Worry-Free Data, helping you to control data costs in 3 ways:

1. Use your first 2 months to see how much data you really need, with no overage fees. This gives you 2 full months to monitor your usage and make sure that you're on the right plan to get the best value.
2. Overage rates at only 3¢ per MB.
3. Receive text message alerts when you've used up the data allotment in your monthly plan.


I haven't gone over my 500mb so I can't confirm, but for anyone even thinking about 500mb get the 150mb first and go nuts for two months :P then upgrade

[Aznsilvrboy]

I havent called retentions in a while, contract was up in may, here's what i would like.

1. 350-450 weekday min
2. Unlimited Text
3. Voice mail and Caller ID
4. Unlimited Incoming.

Thats it how much would it cost? assumptions anyone?

Thanks

$20: 250 minutes + 100 bonus minutes, unlimited evening and weekends from 8pm
$10: Caller ID, Voice Mail, 2500 text
$10: Unlimited Incoming Calls

Total is $40 + $6.95 SAF + $0.50 911 + taxes = $53.62

If you can get the Unlimited Incoming Credit + $10 MSF credit. Then your total is $20 + $6.95 SAF + $0.50 911 + taxes = $31.02

[Jonavin]

I just wonder how long it'll take for my iphone to arrive...

I hope you enjoy waiting. There's already other threads about this, but don't expect it to ship in a month. If you want it, just book a personal shopping appointment with an Apple Store, or find a Rogers store that has it in stock. They will honor the price you negotiated.

[capone20]

Is this $15 150mb data plan advertised on the web site because i cant seem to find it or is it a retention offer??

[Jonavin]

Recently called into Rogers retention and got this offer:

300 minutes
Unlimited Weekend and Weeknight @ 9PM
Unlimited Incoming Call
My5
500MB Data
Retention Value Pack (2500 Text/Caller ID/Voicemail)

$45 + SAF + 911

I'm really hoping that Rogers can add early evening @ 6 and 100 Canadian Long Distance minutes into the plan, just wondering what are the chances?

Thanks!

100 LD is easy because that's a retention feature with zero costs. 6pm has a $5 cost associated with it, so they would have to give you a monthly service credit.

Looks like you're already eating into your msf credits, so I would say it's challenging but not impossible. I find getting more bonus minutes easier than getting the 6pm for some reason.

[Jonavin]

Is this $15 150mb data plan advertised on the web site because i cant seem to find it or is it a retention offer??

Retention only and is so new some reps don't even know it exists.

[coconut_head]

100 LD is easy because that's a retention feature with zero costs. 6pm has a $5 cost associated with it, so they would have to give you a monthly service credit.

Looks like you're already eating into your msf credits, so I would say it's challenging but not impossible. I find getting more bonus minutes easier than getting the 6pm for some reason.

Thanks for the advice!

How about My5 National? Is there any cost associated changing from My5 Local to My5 National?

Thanks again!

[hOrnizuka]

100 LD is easy because that's a retention feature with zero costs. 6pm has a $5 cost associated with it, so they would have to give you a monthly service credit.

Looks like you're already eating into your msf credits, so I would say it's challenging but not impossible. I find getting more bonus minutes easier than getting the 6pm for some reason.

wait....i thought 6pm credit is feature credit...

[mattt33]

wait....i thought 6pm credit is feature credit...

Even though there is apparently a feature-specific 6pm credit, both times i called in for it (my brother and i) they just added on a generic monthly plan credit.

[Jonavin]

Thanks for the advice!

How about My5 National? Is there any cost associated changing from My5 Local to My5 National?

Thanks again!

I think that's a $15 feature that doesn't have a feature credit. So your chance of getting it is slim to none, unless it's already part of your base plan. So your best bet is to get a plan with that feature included and get some free monthly credits and feature credits for your other stuff.

Also, the My5 National feature, I recall somebody posting that it is not compatible with the free 100 LD and $5 1000 LD plans.

[hOrnizuka]

Even though there is apparently a feature-specific 6pm credit, both times i called in for it (my brother and i) they just added on a generic monthly plan credit.

Oh! Okay, i'm going to call in and see if I could get CxR to use the feature specific credit on 6pm and still get to keep the monthly credit. :D

[mattt33]

Also, the My5 National feature, I recall somebody posting that it is not compatible with the free 100 LD and $5 1000 LD plans.

Yup that's correct, neither the 100LD nor the $5 1000LD add-ons are 'compatible' with the nationwide My5(or10)


Oh! Okay, i'm going to call in and see if I could get CxR to use the feature specific credit on 6pm and still get to keep the monthly credit. :D

Let us know how it goes. Good luck!

[litebrite]

Thanks
Will I be able to call and talk to the CSR for my dad?
How do you get that above plan? What do you mention?

I had called for my dad before when talking to retentions. They were ok w/ me negotiating for him, but they asked to talk to him for authorization before going through with the 3 year resigning.

[thetenken]

Retention only and is so new some reps don't even know it exists.

From earlier posts the $15 15mb data plan was added on their system on July 16th or 17th...and yes Fido retentions does have it also in case anyone was wondering.

[Danv]

I called tonight and manage to have this... it's not done... i think...

I'm planning to upgrade to 3GS + Data Plan..

Right now I have...

25$ [100 DT + 1000 EW@9 + Unlimited Network Calling (Fido/Rogers)] + 12$ [CID/VM/125TXT] + 6.95$ [SAF] + 0.50$ [911]

2.22$+3.50$
Tax (GST+QST)

50.17 TOTAL

When I called today, "Matt" offers me... the 3GS at 249.99$ (I'm going to be on my last YEAR next month... will the HUP price change at my 2nd year final month ?)

He suggest to add the iPhone Value Pack @ 35$ and wanted to take out 5$ from it to make it 30$ and accepted to remove 5$ credit on my 25$ plan..

25$ -5$ credit [*same as before] + 35$ - 5$ credit [CID/VM/TXT/500MB] + 6.95$ [SAF] + 0.50$ [911]

2.87$+4.52$
Tax (GST+QST)

64.84$ TOTAL

What do you guys think? Is there something more to ask ? It's over the 60$ bar which is kinda hard for me... Do you think that it is not to much to ask more credit ? How could I ask for it?

Thanks a lot guys =)

EDIT: I was thinking.. it there a way to have 500MB feature by itself.. and trying to have feature credit on CID/VM/TXT ?

[P0rkchop]

I called retentions and seemed to get the basic plan people are getting here:

I switched 4 phones from the family plan to:

2 @ $30
Rogers 2 Rogers
250 weekday minutes, free after 6/evening and weekends
2500 text,CID,VM
100 LD

2 @ 25

Rogers 2 Rogers
250 weekday minutes, free after 6/evening and weekends
CID
100 LD

Basically it was 5$ for VM and 2500 text. Anyone think I can do better? Tips are appreciated.

Also up for a hardware upgrade on all the phones:

I was offered $74 for the LG xenon, $30 for the LG Neon and $5 for the Sony W760A. :( I know with the Iphone you need a data plan but do you need a data plan for the HTC Dream?

BTW What is the cheapest data plan with retentions?

[Danv]

I know with the Iphone you need a data plan but do you need a data plan for the HTC Dream?

Every phone with the capacity to go on EDGE/3G ;)

[Jonavin]

BTW What is the cheapest data plan with retentions?

Lowest is 150mb for $15.

[banban]

to everyone who has chosen the iphone 3gs as their upgrade model:

1. Have you received it yet?
2. If you have, how long did you have to wait for it? (time difference between when it was ordered to when it was shipped)
3. If you haven't received it yet, what are you thinking of doing about it?
4. Have you done anything about it? What has Rogers credited you / offered you as a solution?


I don't think I should be paying for data if I haven't received the hardware upgrade. At this point in time, while I may have renewed for three years, I would say that part my of renewal was on the account of getting a new phone (which is not yet in my hands).

[Jonavin]

to everyone who has chosen the iphone 3gs as their upgrade model:

1. Have you received it yet?
2. If you have, how long did you have to wait for it? (time difference between when it was ordered to when it was shipped)
3. If you haven't received it yet, what are you thinking of doing about it?
4. Have you done anything about it? What has Rogers credited you / offered you as a solution?


I don't think I should be paying for data if I haven't received the hardware upgrade. At this point in time, while I may have renewed for three years, I would say that part my of renewal was on the account of getting a new phone (which is not yet in my hands).

They will credit back the data plan for all the days where you do not have your iPhone activated yet. This is official policy from what a rep told me so there's no issue getting this credit.

If you order the iPhone it'll take 2-4 weeks or even longer to get it. Most of us give up and just get it at the Apple Store.

Now, knowing these answers shouldn't stop you from calling retention and using these questions as a catapult to see what else they can offer you ;) Don't need to say much, just complain with your tone and not the words.

Some reps are good enough to detect that you're not happy and will go out of their way to make things rights. If they were unsympathetic to begin with, nothing you say will get you anywhere anyways.

[banban]

They will credit back the data plan for all the days where you do not have your iPhone activated yet. This is official policy from what a rep told me so there's no issue getting this credit.

If you order the iPhone it'll take 2-4 weeks or even longer to get it. Most of us give up and just get it at the Apple Store.

Now, knowing these answers shouldn't stop you from calling retention and using these questions as a catapult to see what else they can offer you ;) Don't need to say much, just complain with your tone and not the words.

Some reps are good enough to detect that you're not happy and will go out of their way to make things rights. If they were unsympathetic to begin with, nothing you say will get you anywhere anyways.

I did read an earlier thread to get the phone through the Apple Store.

As of today, all Apple stores in the GTA are OOS. They anticipate a shipment in sometime this coming week. I did have an appointment for today but they said that they were calling people to cancel. How they were going to call people when they only have an email address amazes me; they only offered an apology and nothing else (no priority line for the next appointment). I thought Apple was supposed to have good customer service, apparently they do not.

[surfguy17]

im off contract (have been since march of this year) i have a corp plan (in my sig) and im looking to add data to it. the $15 150mb seems sufficiant enough for me. do i have to go onto a contract to get that data plan and if i dont have to would i still get the 2 months free to see my usage?

[Bambinos]

Iphone 3GS 16g white - 250$

200 min + unlimited 6pm evenings/weekend -20$
Caller ID -8$ but I have an 8$ credit
Incoming SMS

20$+6.95+0.50$+tax = 31$


Is that good enough or can I get better?

[Havo]

Iphone 3GS 16g white - 250$

200 min + unlimited 6pm evenings/weekend -20$
Caller ID -8$ but I have an 8$ credit
Incoming SMS

20$+6.95+0.50$+tax = 31$


Is that good enough or can I get better?

You can do better than that... like the retention vp so you can get CID, VM and 2500 text.

[bluevektor]

Bah I went to the Apple store yesterday for my personal shopping appt to get my iphone 3gs. He brought it out from the back and all I had to do was cancel my Rogers iphone that was already ordered. Unfortunately, it was 7:50 pm and customer relations (which is supposed to be open until 8:00) wasn't taking any more phone calls. So I couldn't cancel my ordered phone and I couldn't pick up the new one in store. I was so close! I guess I'll just have to pick it up next week some time.

FYI, the Apple guy told me they get new shipments of iphones every Mon, Wed and Fri (this is for the Calgary Apple store).

[arctic-k20]

spoke to rogers - here is what they offered through customer relations:

100 week day mins
1000 weekend and evening mins from 6pm
unlimited txt
cid
vm
500mb

50 +saf/911/tax

feeling like that wasnt the best offer....

[Snoopygis]

Just got off the phone with both Business and Retentions. My plan is up in September.

This is what I have:

$18 - Corp
$5 - early evenings
$5 - 250 text

Pretty standard. Business offered:

HTC Magic for $99 and add the $30/6gig data plan.

That's it. She did transfer me to Retentions to see if they can do anything and they offered me a $10 credit. Which means instead of paying $73.95, I would pay $62.66.

$18 + $5 + $5 + $30 - $10 + $6.95 + $0.50 + tax = $62.66

No too bad, but I'd like to get it down to $55 after tax. Told them I'll think about it.

I've been with Rogers for 3 years on a plan, but around 10 years with paygo.

Any advice to get it lower? Thanks.

[jacjac_c]

Hey guys, i really need some help...

the following is my existing plan:
250 daytime min
Call display
500 txt
R2R
for $28 including tax and i still have ~1.5 yr remaining on my contract

so i called the *611 number (this is not the retention # right?), the guy told me that they are already giving me a lot of credits already so they can't offer me anything better and they could only offer me the 32Gb iphone for $399 (i know people got it for $299).

I asked the guy how much i'd hv to pay if i were to cancel and he said $400....so do I really have to pull the trigger to tell them that i want to cancel in order for me to be transferred to the retention/customer relation dept? I've called 5 times already....please please help....

I notice that a lot of people were able to get the 6Gb data plan + voice (vm, CID, txt and stuff) for <$60. they keep on telling me that i hv a lot of credits already....what should i do??? HELP

[Jigga]

FYI..

My retention plan...

$299 iPhone 3GS (32gb)

$20 -> 250 minutes (+100 Bonus minutes)
-> 8pm evenings + weekends
$30 -> 6gb data
$10 -> CD/VM/2500txt
-$10 -> monthly credit

free -> Rogers 2 Rogers
free -> 100 LD minutes

Total: $65 all-in

iPhone is on mega backorder, no ETA.

[Jonavin]

spoke to rogers - here is what they offered through customer relations:

100 week day mins
1000 weekend and evening mins from 6pm
unlimited txt
cid
vm
500mb

50 +saf/911/tax

feeling like that wasnt the best offer....

You pretty much got the $15 retention plan with the $35 valuepack with ZERO credits or bonus.
So you can do MUCH better.

[thetenken]

FYI..

My retention plan...

$299 iPhone 3GS (32gb)

$20 -> 250 minutes (+100 Bonus minutes)
-> 8pm evenings + weekends
$30 -> 6gb data
$10 -> CD/VM/2500txt
-$10 -> monthly credit

free -> Rogers 2 Rogers
free -> 100 LD minutes

Total: $65 all-in

iPhone is on mega backorder, no ETA.

Did you have the R2R from before? I've called a couple of times today but everyone keeps saying that R2R $5 is no longer in the system only network calling for $15.

Anyone?

[thetenken]

Hi all,

i have 3 years contract with Rogers, still 1 year left. i have been using rogers for almost 6 years.

last time i renewed my contract for my stupidity i got

$25 for 100 day time mins/ 1000 Night and WK
$12 for value pack of message, voice, call display.
$10 un/incoming call

total i paid about $56 monthly if not over use

when i discovered this thread, i called in to cancel. they transferred me to customer relation, one representative asked me reason for cancelling. i said my phone bill is over price. so he offer me to DISCOUNT $5 from that. it was shocking me, all the bill i paid for rogers in last 3 month NEVER UNDER $100 (sometime my bill is over $500)

then i told him to cancel the lines, take me about 3' to talk to him, and my line will be canceled by next month.

Have any chance for me to fightback? and get other deal. or just keep canceling it.

Thanks for any input.

Called in for anhquy and was offered:

Blackeberry Bold $299 (can use the $50 MIR)
-he said probably no admin fee but couldn't confirm since account is already scheduled for cancellation.

$20
250 DT
Unlim Ev/We (see below)

$35
Smartphone vp
-unlimited pic/vid/txt masg
-CID
-Who Called
-Enhanced VM

CREDITED
Unlimited Inc - $10 plan credit
Early Unlim Ev/W - $5 plan credit

Keep in mind this is someone who has already cancelled so I think I should have been able to squeeze out a tiny bit more at least :( but they really are getting tight fisted (BTW I called earlier today to negotiate another acc but couldn't get anything more than the $15 plan credit)

Anyways anhquy was happy with it and is considering.

I was suggesting if that is still too high to get the $10 retentions vp and $15 150mb which would save $10 a month

Anyone else have suggestions what I could try for?

Thanks!

[banban]

I did read an earlier thread to get the phone through the Apple Store.

As of today, all Apple stores in the GTA are OOS. They anticipate a shipment in sometime this coming week. I did have an appointment for today but they said that they were calling people to cancel. How they were going to call people when they only have an email address amazes me; they only offered an apology and nothing else (no priority line for the next appointment). I thought Apple was supposed to have good customer service, apparently they do not.


They will credit back the data plan for all the days where you do not have your iPhone activated yet. This is official policy from what a rep told me so there's no issue getting this credit.

If you order the iPhone it'll take 2-4 weeks or even longer to get it. Most of us give up and just get it at the Apple Store.

Now, knowing these answers shouldn't stop you from calling retention and using these questions as a catapult to see what else they can offer you ;) Don't need to say much, just complain with your tone and not the words.

Some reps are good enough to detect that you're not happy and will go out of their way to make things rights. If they were unsympathetic to begin with, nothing you say will get you anywhere anyways.

In case anyone is interested. I was able to locate an Iphone 32gb 3GS (I suppose I could be bribed to part with it :P ) and got it activated and what not. There are also a cache of random stores with Iphone 16 and 32 GBs

$274 no admin fee.

In return for all the hardship that I had, they added to me plan (for three years): unlimited incoming phone calls and for two months they added unlimited local calling.

Good luck everyone. I'd be welcome to share my random experiences dealing with Rogers. Being nice goes a long way. Arguing fairly and respectfully goes a long way. So does calling the retention line a number of times.

I also found out that they changed the 30 day 30 minute rule to 15 day 15 minutes

[Jonavin]

Did you have the R2R from before? I've called a couple of times today but everyone keeps saying that R2R $5 is no longer in the system only network calling for $15.

Anyone?

Not unless they just removed it this week. Last week I got it added to two lines with R2R credit.

[astigdealz]

Iphone 3GS 16g white - 250$

200 min + unlimited 6pm evenings/weekend -20$
Caller ID -8$ but I have an 8$ credit
Incoming SMS

20$+6.95+0.50$+tax = 31$


Is that good enough or can I get better?

i think that fact that they are not making u get a data plan is a deal enough!

[thetenken]

Not unless they just removed it this week. Last week I got it added to two lines with R2R credit.

Yea I got it added to an acc I looked at last week also...Maybe they finally flagged my name :confused:

lol

[Havo]

i think that fact that they are not making u get a data plan is a deal enough!

Agreed but iphone w/o a data plan is almost useless.

[Havo]

Hey guys, i really need some help...

the following is my existing plan:
250 daytime min
Call display
500 txt
R2R
for $28 including tax and i still have ~1.5 yr remaining on my contract

so i called the *611 number (this is not the retention # right?), the guy told me that they are already giving me a lot of credits already so they can't offer me anything better and they could only offer me the 32Gb iphone for $399 (i know people got it for $299).

I asked the guy how much i'd hv to pay if i were to cancel and he said $400....so do I really have to pull the trigger to tell them that i want to cancel in order for me to be transferred to the retention/customer relation dept? I've called 5 times already....please please help....

I notice that a lot of people were able to get the 6Gb data plan + voice (vm, CID, txt and stuff) for <$60. they keep on telling me that i hv a lot of credits already....what should i do??? HELP

Well your revenue is rather low and you're nowhere close to finishing off your current contract. Most people who got the iphone for $299 is getting it when their contract is up. Its rare to get it for $299 if you have so much time left on your contract and generating very little revenue.

[thetenken]

Agreed but iphone w/o a data plan is almost useless.

not unless you're surrounded by wifi all day...and I guess this has nothing to do with rogers retention so ima sthu now >.<

[Jonavin]

Agreed but iphone w/o a data plan is almost useless.

Far from being useless. I've been using my 2G iPhone for over two years with just wifi. Really, when there's wifi at home and the office you don't need any data. Data plan does come in handy when you're out and about, but I wouldn't call the iPhone useless without it.

If I didn't have to take data to get the iPhone 3GS, I would've skipped it. Luckily I was able to get a pretty decent data plan with my first call by price matching the Bell plans. Then I just build on it with more credit and free stuff thereafter. Every week my iPhone didn't ship was another semi-legitimate call to retention. :)

[JamieO]

Not unless they just removed it this week. Last week I got it added to two lines with R2R credit.

Yeah, I got R2R as a credit for renewing my line a few weeks ago. But when I was negotiating my mom's account they no longer offered it for renewed, said it was now an extra $5. Anyways here is what I got for my mom, she doesn't use text or anything so it's good for what she needs:

350 wd (250 + 100 bonus)
Unlimited Ev/We 8pm
Unlimited Incoming
CD
100 LD
$20 + SAF + Taxes

[Jonavin]

Yeah, I got R2R as a credit for renewing my line a few weeks ago. But when I was negotiating my mom's account they no longer offered it for renewed, said it was now an extra $5. Anyways here is what I got for my mom, she doesn't use text or anything so it's good for what she needs:

350 wd (250 + 100 bonus)
Unlimited Ev/We 8pm
Unlimited Incoming
CD
100 LD
$20 + SAF + Taxes

Unless I'm wrong, I think he was implying that you couldn't even get it for $5 extra. R2R is a $5 charge, but it's always been one of the easier feature credits to get.

[Havo]

Yeah, I got R2R as a credit for renewing my line a few weeks ago. But when I was negotiating my mom's account they no longer offered it for renewed, said it was now an extra $5. Anyways here is what I got for my mom, she doesn't use text or anything so it's good for what she needs:

350 wd (250 + 100 bonus)
Unlimited Ev/We 8pm
Unlimited Incoming
CD
100 LD
$20 + SAF + Taxes

Not too bad considering she's getting unlimited incoming... Usually it works out if someone has R2R... and they just call your mom... win win there. The plan is not bad but I would try to get voicemail and a text package since they're charging for incoming texts.

[JamieO]

Not too bad considering she's getting unlimited incoming... Usually it works out if someone has R2R... and they just call your mom... win win there. The plan is not bad but I would try to get voicemail and a text package since they're charging for incoming texts.

yeah my mom isn't too up to date with technology, so I kept it simple for her, she never gets texts or anything so i was happy with it. Just have to call back for her second number... this one is a bit more tricky because it has a lot of outdated features apparently

150 Wd
1000 Ev/Wk 6pm
Unlimited Incoming
Unlimited Network Calling
CD
52 + SAF + Taxes

I was just taking to a rep and he gave me 100 bonus minutes, 100 LD and free CD, so the bill comes out to 44 + SAF + Taxes

The problem is I really want to keep the unlimited incoming and unlimited networking and all the features are exactly what I need. So I just want the bill lowered, how much monthly credit do you guys think I could get?

[JamieO]

Unless I'm wrong, I think he was implying that you couldn't even get it for $5 extra. R2R is a $5 charge, but it's always been one of the easier feature credits to get.

Oh okay, no the rep definitely offered it to me for an extra $5, but I was surprise I couldn't get it for free... maybe cuz I already had unlimited incoming

[Jonavin]

Network calling is the challenging one. It's a $15 charge unless it's part of a plan.

Trying to deconstruct the plan I could come up with:

$15 100/1000EW@6pm + 50 bonus minute (could get $5 plan credit, I did).
$15 unlimited network calling (near impossible to reduce)
$10 unlimited incoming (more challenging, but can get feature credit)
$8 Call Display (easy credit)
= $15-5+$15+$10-10+8-8
= $25+SAF+tax

Under ideal conditions of course.

Not so ideal, it's another $10 for incoming. Oh, that $15 retention plan actually comes with 50 text... which is enough, if only to eliminate any incoming text charges.

[mattt33]

There's a $45 plan that comes with Network calling and 700 minutes - assuming it's still available.

[JamieO]

Network calling is the challenging one. It's a $15 charge unless it's part of a plan.

Trying to deconstruct the plan I could come up with:

$15 100/1000EW@6pm + 50 bonus minute (could get $5 plan credit, I did).
$15 unlimited network calling (near impossible to reduce)
$10 unlimited incoming (more challenging, but can get feature credit)
$8 Call Display (easy credit)
= $15-5+$15+$10-10+8-8
= $25+SAF+tax

Under ideal conditions of course.

Not so ideal, it's another $10 for incoming. Oh, that $15 retention plan actually comes with 50 text... which is enough, if only to eliminate any incoming text charges.

Thanks for the breakdown! I'm not exactly sure what the base plan is, maybe I should call in and ask because it comes out to $44 which is kind of odd. But thanks for the breakdown, I think I could at least get the $10 credit to offset unlimited incoming

[DarkPaladin56]

I wish I had posted earlier so you could have read it :(

All Rogers customers get unlimited for their first two months. If anything maybe you could call back and complain that they were trying to trick you by pretending to offer something that everyone gets.

*As I suggested in my earlier post, since you are getting a data plan, get the 150mb and save yourself $10/month for the first two months since its unlimited anyhow

Yeah, I realized that, but the price matching for the Telus Plan was a 500MB for $45, I didn't ask to move it down to 150MB... not sure if it'll affect the price since it's a price match.

[Havo]

not unless you're surrounded by wifi all day...and I guess this has nothing to do with rogers retention so ima sthu now >.<

You could be surrounded by wifi everywhere you go... but if they're all secure networks they won't do you much good.

[Danv]

Well I'm looking for the 500MB data plan to use it on road as my aGPS =D

Otherwise, I have a Wifi at home... I "made" one at job (plugged my own router in the network haha).. and we "made" one with the School network at school with some iMacs:D

[Havo]

Far from being useless. I've been using my 2G iPhone for over two years with just wifi. Really, when there's wifi at home and the office you don't need any data. Data plan does come in handy when you're out and about, but I wouldn't call the iPhone useless without it.

If I didn't have to take data to get the iPhone 3GS, I would've skipped it. Luckily I was able to get a pretty decent data plan with my first call by price matching the Bell plans. Then I just build on it with more credit and free stuff thereafter. Every week my iPhone didn't ship was another semi-legitimate call to retention. :)

If you're at home or at work why would you use it anyways? You would probably have access to a computer which would be much better when it comes to accessing the internet. Its not always possible to find non secured access points so I find myself not using wifi like 90-95% on my mobiles. The iphone will still update occasionally even if you have the updates turned off unless you have data blocked. I've had some friends who don't have data add ons and they've racked up some data charges because of this. Better off even getting the $15 for 150mb to cover overages or anything than not having anything because of the /mb cost unless you have it blocked that is.

[Jonavin]

Yeah, I realized that, but the price matching for the Telus Plan was a 500MB for $45, I didn't ask to move it down to 150MB... not sure if it'll affect the price since it's a price match.

You do it as separate calls. Get your price match and make your plan effective on your next billing cycle. Before that date, call back and say that you don't think you need that much data, can you be moved to that 150mb plan.

I started with the $45 500mb price match plan as well, but maneuvered my way into a 6GB plan (+$5) on the next call, and then got another $5 credit a later call, effectively making the price $45 for 6G+voice plan. I waited a week between these calls. Calling too often could get your account flagged, so be careful.

[Jonavin]

If you're at home or at work why would you use it anyways? You would probably have access to a computer which would be much better when it comes to accessing the internet. Its not always possible to find non secured access points so I find myself not using wifi like 90-95% on my mobiles. The iphone will still update occasionally even if you have the updates turned off unless you have data blocked. I've had some friends who don't have data add ons and they've racked up some data charges because of this. Better off even getting the $15 for 150mb to cover overages or anything than not having anything because of the /mb cost unless you have it blocked that is.

I used it for over 2 years without data and only missed not having data about 3 times. I don't boot up my computer every time I want to take a peak at the weather or find out what the CAD is worth or what gas prices will be tomorrow. So it depends on your usage.

Now, with the 6G plan, I can do some really crazy stuff like streaming on the SiriusXM app since I have a lifetime premium US sub. It's the only real use I have for it. Again, YMMV.

I was just commenting on the statement that I often see "the iPhone is next to useless without a data plan". So millions of people are buying "next to useless" iPod Touches? Let's just call it "reduced functionality" :D

[bluevektor]

Far from being useless. I've been using my 2G iPhone for over two years with just wifi. Really, when there's wifi at home and the office you don't need any data. Data plan does come in handy when you're out and about, but I wouldn't call the iPhone useless without it.

If I didn't have to take data to get the iPhone 3GS, I would've skipped it. Luckily I was able to get a pretty decent data plan with my first call by price matching the Bell plans. Then I just build on it with more credit and free stuff thereafter. Every week my iPhone didn't ship was another semi-legitimate call to retention. :)

Out of curiosity, what did you discuss in your follow-up calls to retentions? Did you try to get more credits or more features or just chat for a little bit? I'm currently waiting for an iphone (ordered it last Saturday, July 18), but I don't expect it for at least another 2-3 weeks. I'm fairly happy with my plan, but if you think I could squeeze them for some more credits or something, I am open to suggestions!

Current plan:
$45 mega value plan (-$10 credit)
300 DT min
unl EW @ 6
500 MB
MY5 Canada-wide
unl incoming (feature credit)
retentions vp (CID/VM/2500 txt) ($10-$5 credit)

Total= $40+SAF+911+tax ~$50

I was thinking I should try to get unlimited data for the first month since they didn't offer it. Perhaps unlimited texting for the first 3 months, although 2500 is a lot anyways. I wanted the 100 LD feature credit but it's incompatible with MY5. Do you think I could get them to change the MY5 to MY10 because I'm a student? Does retentions do that? Thanks!

[Jonavin]

I think your plan is pretty good already. I don't know how much more you can get. The My10 thing, just ask whether they can do it or not citing Bell's new student plan.

Those 1-3 month freebies are easier to get than the permanent credits, so it never hurts to ask. Most people forget to ask for those, myself included. It usually is only available when you commit to a new 3 yr contract though.

[Havo]

I used it for over 2 years without data and only missed not having data about 3 times. I don't boot up my computer every time I want to take a peak at the weather or find out what the CAD is worth or what gas prices will be tomorrow. So it depends on your usage.

Now, with the 6G plan, I can do some really crazy stuff like streaming on the SiriusXM app since I have a lifetime premium US sub. It's the only real use I have for it. Again, YMMV.

I was just commenting on the statement that I often see "the iPhone is next to useless without a data plan". So millions of people are buying "next to useless" iPod Touches? Let's just call it "reduced functionality" :D

Fair enough :lol:

[Havo]

Out of curiosity, what did you discuss in your follow-up calls to retentions? Did you try to get more credits or more features or just chat for a little bit? I'm currently waiting for an iphone (ordered it last Saturday, July 18), but I don't expect it for at least another 2-3 weeks. I'm fairly happy with my plan, but if you think I could squeeze them for some more credits or something, I am open to suggestions!

Current plan:
$45 mega value plan (-$10 credit)
300 DT min
unl EW @ 6
500 MB
MY5 Canada-wide
unl incoming (feature credit)
retentions vp (CID/VM/2500 txt) ($10-$5 credit)

Total= $40+SAF+911+tax ~$50

I was thinking I should try to get unlimited data for the first month since they didn't offer it. Perhaps unlimited texting for the first 3 months, although 2500 is a lot anyways. I wanted the 100 LD feature credit but it's incompatible with MY5. Do you think I could get them to change the MY5 to MY10 because I'm a student? Does retentions do that? Thanks!

They prob could change it for you... they can prob balance it out with a feature credit so it won't cost you more. Trying to figure out the breakdown of your plan... so the 500mb is a part of your voice plan as in voice+data combo? Cuz $45-10= 35+5 for the VP so that's 40. Frankly I think your plan is already pretty good... it may be hard to squeeze in anymore credits.

[Jonavin]

The interesting thing is that because his base plan is $45, he can actually have a maximum of $30 monthly credit... which $15 is already given. The chance of getting any of that other $15 credited is low but better than somebody who has a $20 base plan.

[thetenken]

I think your plan is pretty good already. I don't know how much more you can get. The My10 thing, just ask whether they can do it or not citing Bell's new student plan.

Those 1-3 month freebies are easier to get than the permanent credits, so it never hurts to ask. Most people forget to ask for those, myself included. It usually is only available when you commit to a new 3 yr contract though.

Thanks for reminding me what I forgot >.<

darn...

hmmm, actually I haven't considered working those integrated $45 plans, anyone know how credits are audited on those?

[thetenken]

The interesting thing is that because his base plan is $45, he can actually have a maximum of $30 monthly credit... which $15 is already given. The chance of getting any of that other $15 credited is low but better than somebody who has a $20 base plan.

Stop answering my posts before I post them lol
>.<

[custy]

Hi guys

I am trying to get a family plan running with 2 lines ~ 200 minutes per month. On one of my accounts, I have a single line, ~ $40.00 monthly average bill and the contract expired. Do you think I can get the new family plan (2 numbers, 1 being my old 1 and a new phone #) without a contract (ill get my own phone) and throw in free credits such as unlimited incoming and call display?

Thanks

[Sweetiexjenn]

Out of curiosity, what did you discuss in your follow-up calls to retentions? Did you try to get more credits or more features or just chat for a little bit? I'm currently waiting for an iphone (ordered it last Saturday, July 18), but I don't expect it for at least another 2-3 weeks. I'm fairly happy with my plan, but if you think I could squeeze them for some more credits or something, I am open to suggestions!

Current plan:
$45 mega value plan (-$10 credit)
300 DT min
unl EW @ 6
500 MB
MY5 Canada-wide
unl incoming (feature credit)
retentions vp (CID/VM/2500 txt) ($10-$5 credit)

Total= $40+SAF+911+tax ~$50

I was thinking I should try to get unlimited data for the first month since they didn't offer it. Perhaps unlimited texting for the first 3 months, although 2500 is a lot anyways. I wanted the 100 LD feature credit but it's incompatible with MY5. Do you think I could get them to change the MY5 to MY10 because I'm a student? Does retentions do that? Thanks!


Geez! That plan is amazing! You're getting your data for free, extras for free and $5 discount on your voice! That is insane! I guess you will be staying with Rogers for a VERY long time! :)

[prynce]

Hi guys

I am trying to get a family plan running with 2 lines ~ 200 minutes per month. On one of my accounts, I have a single line, ~ $40.00 monthly average bill and the contract expired. Do you think I can get the new family plan (2 numbers, 1 being my old 1 and a new phone #) without a contract (ill get my own phone) and throw in free credits such as unlimited incoming and call display?

Thanks

Thats going to be really hard considering retentions does not like to deal with people with family plans.

[whabs]

Hey guys, my IPhone 3G has some problems (the speakers)... do I have to go to a Rogers store or do I have to call Apple ?

[raskal]

Thats going to be really hard considering retentions does not like to deal with people with family plans.

true, I split my family plan into 3 accounts (all with free R2R) for more minutes, more features and a little less money.

however, they have improved the family plans somewhat since then.

[Intricated]

Recently re-negotiated my wireless plan over 2 calls within a month.

First call: Called in to try and reduce my bill since I was not using my original $25 retention plan to its potential. The rep had to terminated my plan to get the one below, but the ECF was waived. Had to discuss about a few base plans (EPP, $15, and finally $20), but in short, I gave up 6PM evenings for 100 text messages and saved about $10 after credits.

Second call: I was charged for some call forward/transfer minutes in my first billing cycle, so I called in about it, since I was use to having that for free on my grandfathered plan. Was able to get another $5 monthly credit to help balance out my monthly usage. Thus, I currently have:

$20 base plan
200 daytime minutes
Unlimited evening/weekends starting at 8 PM
100 LD minutes
Rogers-to-Rogers for $5 (minus feature credit of $5)
Call display w/ name display for $8 (minus feature credit of $8)
100 text messages for $3
Plan credit of $10 ($5 for base plan, $5 for text messaging)
Plan credit of $5 (to compensate for call forward/transfer usage)

Final cost: $20 + $3 - $10 - $5 + SAF + 911 + taxes = $17.46

I'm a light user, so I feel it fits me quite well. Probably will call in a few months to chat about a Blackberry HUP and data plan.

[Havo]

Hey guys, my IPhone 3G has some problems (the speakers)... do I have to go to a Rogers store or do I have to call Apple ?

Its best if you go to apple because the turnaround time would be much shorter. Just set up an appointment online and go to the store at the time you've schedule your appointment and they will take care of you. My friend has a 3GS that he got from Rogers and he had something wrong with it. Just made an appt. and went it... in and out in prob like 15 mins w/ a new unit.

[shopper-X]

spoke to rogers - here is what they offered through customer relations:

100 week day mins
1000 weekend and evening mins from 6pm
unlimited txt
cid
vm
500mb

50 +saf/911/tax

feeling like that wasnt the best offer....

Not the greatest.
You should ask about the Voice and Data plans as a base and work from there. For Ontario the WN/WE start at 9pm and it does NOT include CID and VM.
Start with the "Mega Value Combo $45 + Double Your Minutes":
* 200+ 50 Bonus Weekday Minutes
* Unlimited Evenings and Weekends from 9 PM
* double your minutes (from 100 to 200)
* 500 MB
Add 6pm and the $10 Retention Value Package (2500 txt, CID, VM).
If you can get the 6pm and $10 RVP credited you'll have a better deal for $5 less. If you can even get it for the same price ($50) you'll have more daytime & unlimited WN/WE but only 2500 txt.

http://i26.tinypic.com/2j10wsw.png

[Havo]

I think shopper-x has a good approach... 2500 text is more than enough for most people. You get 500mb of data for those who are looking to get that add on. You can try to max out your monthly plan credits but I'm not sure how much the reps would give you since you'd be getting voice+data for about $50/month all in as it is. I think that's how some people are getting voice+data for about $25.

[DarkPaladin56]

You do it as separate calls. Get your price match and make your plan effective on your next billing cycle. Before that date, call back and say that you don't think you need that much data, can you be moved to that 150mb plan.

I started with the $45 500mb price match plan as well, but maneuvered my way into a 6GB plan (+$5) on the next call, and then got another $5 credit a later call, effectively making the price $45 for 6G+voice plan. I waited a week between these calls. Calling too often could get your account flagged, so be careful.

How'd you manage to get the $5 credit for the 6GB? Did you just ask them straight-up to give you a discount because you felt like it was too much money?

[kt112]

I got this from plan from retentions.... tell me if its ok or if i could get any more discounts and ive only been on contract for a year so far....i also want to add some data for minimum costs so if anyone could give me tips on that:D

25$ student plan:
150 +100 daytime minutes
My 10
500 incoming minutes
1000 even/weekend 6pm
Free caller ID
2500 txt- 5$
Rogers to Rogers- $5
total= 25+5+5+6.95= 41.95

[wchengw]

Hi guys

I am trying to get a family plan running with 2 lines ~ 200 minutes per month. On one of my accounts, I have a single line, ~ $40.00 monthly average bill and the contract expired. Do you think I can get the new family plan (2 numbers, 1 being my old 1 and a new phone #) without a contract (ill get my own phone) and throw in free credits such as unlimited incoming and call display?

Thanks

Don't think you could. Only after rogers screw up many times on me, then they offered me $10 credits for 2 yrs per line and $15 credits for 3 months per line.

Just on what happened to me. I signed up 2 yrs $55 family plan early June (1 old 604 line and 1 new 250 line) The CS offered no activation fee on new line. I did get a cheap phone for $25 so she offsets it by $25 off first month. She charge me $12 per line for CID & VM either and won't give me any deal. That makes my bill over $100 after everything. Called maybe 3 times to get to this, probably not with retention. (*611 and said "cancel" seems not always get you to retention)

I ended up keeps complaining that it is too expensive and want it to be down to about $90 after everything. Rogers keeps switching me to different plans including corporate plan saying that it also offers unlimited national calling between 2 lines (one 604 and one 250 area code), which it turns out to be not true. There is no corporate plan allows 2 different area code lines talk free national wide. They have to be same area code and local calling. Otherwise, You will get roaming charge.

Finally after they screw up so many times on wrong plans. The last business CS offered $10 credits on each line for 2yrs and another $15 credits on each line for 3 months. Now I am back to $55 family plan to get 500 shared minutes, instead of 300 shared minutes with all the credits they offered. This is only after 20 calls with Rogers in 2 months. I think I probably got a red star on my account:lol:

[Jonavin]

How'd you manage to get the $5 credit for the 6GB? Did you just ask them straight-up to give you a discount because you felt like it was too much money?

It wasn't directly for the 6G data. I got it after complaining about not having call forwarding on my new plan, but the old one had it.

[tenen]

My sisters 3 yr contract is up and she wants a BB, because she can't type on a touchscreen. What would you guys recommend? She will rarely use the internet but wants a 500mb data plan for GPS. How much is the Blackberry Curve 8900 on a new 3 yr contract?

[Havo]

My sisters 3 yr contract is up and she wants a BB, because she can't type on a touchscreen. What would you guys recommend? She will rarely use the internet but wants a 500mb data plan for GPS. How much is the Blackberry Curve 8900 on a new 3 yr contract?

Its normally 249.99 on 3yr. You might be able to get it for a bit cheaper but it depends on the rep.

[whabs]

Its best if you go to apple because the turnaround time would be much shorter. Just set up an appointment online and go to the store at the time you've schedule your appointment and they will take care of you. My friend has a 3GS that he got from Rogers and he had something wrong with it. Just made an appt. and went it... in and out in prob like 15 mins w/ a new unit.

Thx I didn't know you could do that. Just made an appointment for tomorrow.

Thank you again

[Havo]

Thx I didn't know you could do that. Just made an appointment for tomorrow.

Thank you again

No prob... keep us posted with your results.

[casey5]

Has anyone been able to obtain the N95 for lower than $250 on a 3 year contract with data plan on a HUP (excluding any MIR)?

[Jonavin]

Has anyone been able to obtain the N95 for lower than $250 on a 3 year contract with data plan on a HUP (excluding any MIR)?

Yes $99 from Retention.

[casey5]

Yes $99 from Retention.

Thanks Jonavin. How recent was this and what was the client's Tier?

[Jonavin]

Thanks Jonavin. How recent was this and what was the client's Tier?

His contract was expired and he was prepare to leave Rogers. The first offer was $199, but he said no and was finally offered $50. The account holder has 5 years tenure with Rogers and last HUP (non-smart phone) was a year ago. Monthly billing was about $50 with taxes.

Hope this helps. With retention, anything is possible if you get the right rep in the right mood.

[wilu]

Hey guys, I just need some advice here. I've been with Rogers for almost 3 years now. When I first started with Rogers and called into retentions, they messed up my plan. They gave me:

$40 Student plan (with a $15 monthly plan credit, they were supposed to take this off after the first month but they didn't)
250 min, my 10 Canada wide, unlimited incoming
6 pm E/W (student offer only)

$11 - 125 text, VM, CID (with a $10 monthly plan credit)

They also gave me an addition $5 monthly plan credit
So I was paying $21 + saf + 911 + tax

So, last month I called in to change my entire plan and they messed up again (in a good way again). They gave me:

$20
250 + 100 bonus + 50 bonus = 400 min
E/W at 8pm
1000 LD min ($5 credit)
R2R ( with R2R credit)
2500 txt, VM ,CID ($10 credit)
6GB data
** and they didn't take off the $15 credit (which expires next year) and $5 credit (which never expires) from my previous plan
So now I pay
$30 + saf + 911 + tax

The reps did promise to take off SAF for one year but they forgot to add the credit on. I know i have way too many credits so i'm debating if i should call in again to ask for that SAF credit. I also want to know how I could renew that $15 credit since it expires next year.
Thanks for any suggestions or advice.

[Havo]

Hey guys, I just need some advice here. I've been with Rogers for almost 3 years now. When I first started with Rogers and called into retentions, they messed up my plan. They gave me:

$40 Student plan (with a $15 monthly plan credit, they were supposed to take this off after the first month but they didn't)
250 min, my 10 Canada wide, unlimited incoming
6 pm E/W (student offer only)

$11 - 125 text, VM, CID (with a $10 monthly plan credit)

They also gave me an addition $5 monthly plan credit
So I was paying $21 + saf + 911 + tax

So, last month I called in to change my entire plan and they messed up again (in a good way again). They gave me:

$20
250 + 100 bonus + 50 bonus = 400 min
E/W at 8pm
1000 LD min ($5 credit)
R2R ( with R2R credit)
2500 txt, VM ,CID ($10 credit)
6GB data
** and they didn't take off the $15 credit (which expires next year) and $5 credit (which never expires) from my previous plan
So now I pay
$30 + saf + 911 + tax

The reps did promise to take off SAF for one year but they forgot to add the credit on. I know i have way too many credits so i'm debating if i should call in again to ask for that SAF credit. I also want to know how I could renew that $15 credit since it expires next year.
Thanks for any suggestions or advice.

That's a pretty good deal... its like you're just paying for the data+saf and tax.

[wchengw]

Hey guys, I just need some advice here. I've been with Rogers for almost 3 years now. When I first started with Rogers and called into retentions, they messed up my plan. They gave me:

$40 Student plan (with a $15 monthly plan credit, they were supposed to take this off after the first month but they didn't)
250 min, my 10 Canada wide, unlimited incoming
6 pm E/W (student offer only)

$11 - 125 text, VM, CID (with a $10 monthly plan credit)

They also gave me an addition $5 monthly plan credit
So I was paying $21 + saf + 911 + tax

So, last month I called in to change my entire plan and they messed up again (in a good way again). They gave me:

$20
250 + 100 bonus + 50 bonus = 400 min
E/W at 8pm
1000 LD min ($5 credit)
R2R ( with R2R credit)
2500 txt, VM ,CID ($10 credit)
6GB data
** and they didn't take off the $15 credit (which expires next year) and $5 credit (which never expires) from my previous plan
So now I pay
$30 + saf + 911 + tax

The reps did promise to take off SAF for one year but they forgot to add the credit on. I know i have way too many credits so i'm debating if i should call in again to ask for that SAF credit. I also want to know how I could renew that $15 credit since it expires next year.
Thanks for any suggestions or advice.

WOW.. I'd say it is a GOOD deal. :-0 If I am you, I would afraid that they would take it off next time I call.

[Jonavin]

Hey guys, I just need some advice here. I've been with Rogers for almost 3 years now. When I first started with Rogers and called into retentions, they messed up my plan. They gave me:

$40 Student plan (with a $15 monthly plan credit, they were supposed to take this off after the first month but they didn't)
250 min, my 10 Canada wide, unlimited incoming
6 pm E/W (student offer only)

$11 - 125 text, VM, CID (with a $10 monthly plan credit)

They also gave me an addition $5 monthly plan credit
So I was paying $21 + saf + 911 + tax

So, last month I called in to change my entire plan and they messed up again (in a good way again). They gave me:

$20
250 + 100 bonus + 50 bonus = 400 min
E/W at 8pm
1000 LD min ($5 credit)
R2R ( with R2R credit)
2500 txt, VM ,CID ($10 credit)
6GB data
** and they didn't take off the $15 credit (which expires next year) and $5 credit (which never expires) from my previous plan
So now I pay
$30 + saf + 911 + tax

The reps did promise to take off SAF for one year but they forgot to add the credit on. I know i have way too many credits so i'm debating if i should call in again to ask for that SAF credit. I also want to know how I could renew that $15 credit since it expires next year.
Thanks for any suggestions or advice.

I would strongly urge you NOT to call. $30 for voice+6GB data and you still want more? Most reps might just take away your $15 credit and offer you nothing. You already got $30 monthly on a $20 plan. This is the max you're allowed... and you've already broken the credits can't be more than base plan rule.

Many people will gladly pay $40+SAF for your plan, never mind the $30+SAF you're paying.

Call back just before your $15 credit expires.

[wilu]

WOW.. I'd say it is a GOOD deal. :-0 If I am you, I would afraid that they would take it off next time I call.

That is exactly what i'm afraid of. I'm more concerned about finding a way to renew the $15 credit before it expires.

[bluevektor]

That is exactly what i'm afraid of. I'm more concerned about finding a way to renew the $15 credit before it expires.

Just call back a month before it expires and live with your awesome plan for the next 11 months. Don't mess with a good thing! haha.

[wilu]

I would strongly urge you NOT to call. $30 for voice+6GB data and you still want more? Most reps might just take away your $15 credit and offer you nothing. You already got $30 monthly on a $20 plan. This is the max you're allowed... and you've already broken the credits can't be more than base plan rule.

Many people will gladly pay $40+SAF for your plan, never mind the $30+SAF you're paying.

Call back just before your $15 credit expires.

That is true, the amount of credits i have is definitely above what is allowed.
I guess the best bet is to call back before my $15 credit expires to re-negotiate again.

[mattt33]

That is true, the amount of credits i have is definitely above what is allowed.
I guess the best bet is to call back before my $15 credit expires to re-negotiate again.

So even though your base plan is worth only $20, since you've added the 6gb data service, that essentially bumps up your allowed monthly credits to $30?

[redg2]

Hi all,

Currently I have THREE lines on Rogers with following:

250 Day minutes
Unlimited evenings and weekends after 6pm
CID
VM
2500 txt msgs

All for about $28 a month after tax+saf+911 etc...

I did a HUP about 1.5 years ago, so I think I still have 1.5 years left. I want to get an Iphone 3GS along with a data plan for $60 a month in total after everything.

Do you guys think it's possible? Do I need to go to retentions for this?

[wilu]

So even though your base plan is worth only $20, since you've added the 6gb data service, that essentially bumps up your allowed monthly credits to $30?

I don't think so because on my bill, it says that the total amount of monthly plan credits i have is $35. I just think I'm really lucky with the reps I had since they screwed something up everytime i called in.

[1-anh]

Hey guys, I just need some advice here. I've been with Rogers for almost 3 years now. When I first started with Rogers and called into retentions, they messed up my plan. They gave me:

$40 Student plan (with a $15 monthly plan credit, they were supposed to take this off after the first month but they didn't)
250 min, my 10 Canada wide, unlimited incoming
6 pm E/W (student offer only)

$11 - 125 text, VM, CID (with a $10 monthly plan credit)

They also gave me an addition $5 monthly plan credit
So I was paying $21 + saf + 911 + tax

So, last month I called in to change my entire plan and they messed up again (in a good way again). They gave me:

$20
250 + 100 bonus + 50 bonus = 400 min
E/W at 8pm
1000 LD min ($5 credit)
R2R ( with R2R credit)
2500 txt, VM ,CID ($10 credit)
6GB data
** and they didn't take off the $15 credit (which expires next year) and $5 credit (which never expires) from my previous plan
So now I pay
$30 + saf + 911 + tax

The reps did promise to take off SAF for one year but they forgot to add the credit on. I know i have way too many credits so i'm debating if i should call in again to ask for that SAF credit. I also want to know how I could renew that $15 credit since it expires next year.
Thanks for any suggestions or advice.

if they catch this error in the system when they do their audits you may lose a few if not all of your credits so be careful!

[Jonavin]

Added a new line to my account and got this:

$15 100 / 1000 EW @6pm, 50 text, CW, CC, CF
$15 150mb data
- $5 credit for voice plan
- $5 credit for data
= $20+SAF+tax
No activation

+ Extra $15 credit for the first month
+ Free unlimited calling 1month
+ Free HTC Dream, HTC Magic, iPhone 3G (8GB), or any phone that they are selling for under $100 (3yr term)

Maybe call back and get CID and some other stuff when I decide on what phone.

[mcg]

Added a new line to my account and got this:

$15 100 / 1000 EW @6pm, 50 text, CW, CC, CF
$15 150mb data
- $5 credit for voice plan
- $5 credit for data
= $20+SAF+tax
No activation

+ Extra $15 credit for the first month
+ Free unlimited calling 1month
+ Free HTC Dream, HTC Magic, iPhone 3G (8GB), or any phone that they are selling for under $100 (3yr term)

Maybe call back and get CID and some other stuff when I decide on what phone.

Care to share how you go about spawning retention plans?

Would I just call in and negotiate a rate if I were to add a new line to the same account? I would be pretty interested in adding 3 lines, actually...

[thetenken]

Care to share how you go about spawning retention plans?

Would I just call in and negotiate a rate if I were to add a new line to the same account? I would be pretty interested in adding 3 lines, actually...

Yes I would love to know more if you're willing to share.

Thanks!

[thetenken]

I would strongly urge you NOT to call. $30 for voice+6GB data and you still want more? Most reps might just take away your $15 credit and offer you nothing. You already got $30 monthly on a $20 plan. This is the max you're allowed... and you've already broken the credits can't be more than base plan rule.

Many people will gladly pay $40+SAF for your plan, never mind the $30+SAF you're paying.

Call back just before your $15 credit expires.

The odds of getting a nice/blind rep aren't that good :P

Just enjoy the fact that you have one of the best plans out there and call back a month before the $15 expires.

Nice deal!

[JamieO]

yeah my mom isn't too up to date with technology, so I kept it simple for her, she never gets texts or anything so i was happy with it. Just have to call back for her second number... this one is a bit more tricky because it has a lot of outdated features apparently

150 Wd
1000 Ev/Wk 6pm
Unlimited Incoming
Unlimited Network Calling
CD
52 + SAF + Taxes

I was just taking to a rep and he gave me 100 bonus minutes, 100 LD and free CD, so the bill comes out to 44 + SAF + Taxes

The problem is I really want to keep the unlimited incoming and unlimited networking and all the features are exactly what I need. So I just want the bill lowered, how much monthly credit do you guys think I could get?


ok I was able to get a better offer on this deal and took it. Now it's

150 + 150 bonus = 300 Wd
1000 Ev/We from 5pm
Unlimited Incoming
Unlimited Networking
CD (free credit)
100 LD (free)
$10 montly credit
$34 +SAF + Taxes

Not the very best, but happy with it. Thanks to those who gave their input on this plan

[Snoopygis]

No one has any help for me? :(


Just got off the phone with both Business and Retentions. My plan is up in September.

This is what I have:

$18 - Corp
$5 - early evenings
$5 - 250 text

Pretty standard. Business offered:

HTC Magic for $99 and add the $30/6gig data plan.

That's it. She did transfer me to Retentions to see if they can do anything and they offered me a $10 credit. Which means instead of paying $73.95, I would pay $62.66.

$18 + $5 + $5 + $30 - $10 + $6.95 + $0.50 + tax = $62.66

No too bad, but I'd like to get it down to $55 after tax. Told them I'll think about it.

I've been with Rogers for 3 years on a plan, but around 10 years with paygo.

Any advice to get it lower? Thanks.

[mattt33]

No one has any help for me? :(

What does your plan come with?

[Jonavin]

Care to share how you go about spawning retention plans?

Would I just call in and negotiate a rate if I were to add a new line to the same account? I would be pretty interested in adding 3 lines, actually...

I started asking them about adding a low usage line weeks ago when discussing my other plan. Then I had then add notes about the offer at the time ($15 voice - $5 credit). Had a few other calls and would verify this offer was still good.

When I called to active the line I asked about phones and it became a conversation about needing data for some phones. Was immediately offered the retention $15 150mb data plan, but I told her I didn't want to pay any more than $10... that's when I got $5 extra credit.

Then she just volunteer the other credits. In hindsight, I probably should've asked for a CID credit right there and then; because there's no telling if the next rep would be in the same mood.

[thetenken]

I started asking them about adding a low usage line weeks ago when discussing my other plan. Then I had then add notes about the offer at the time ($15 voice - $5 credit). Had a few other calls and would verify this offer was still good.

When I called to active the line I asked about phones and it became a conversation about needing data for some phones. Was immediately offered the retention $15 150mb data plan, but I told her I didn't want to pay any more than $10... that's when I got $5 extra credit.

Then she just volunteer the other credits. In hindsight, I probably should've asked for a CID credit right there and then; because there's no telling if the next rep would be in the same mood.

/bow

nice work. Thanks for sharing the info :)

[mcg]

Cool, I'll give it a go. Thanks

[Guess_11]

Hey guys,

I am currently on a rogers retention plan.
I am trying to open up a new line for a family member. What is the best way to do this? I tried calling retentions and they said since they are a new customer they should just go to a Rogers kiosk.

Thanks

[dvan]

Hey,

I'm looking for my first ever phone plan, whats the best plan you guys think I can get?

[breakfasteatre]

Would i be able to phone the same retentions number and get a good deal on internet and tv?

[casey5]

His contract was expired and he was prepare to leave Rogers. The first offer was $199, but he said no and was finally offered $50. The account holder has 5 years tenure with Rogers and last HUP (non-smart phone) was a year ago. Monthly billing was about $50 with taxes.

Hope this helps. With retention, anything is possible if you get the right rep in the right mood.

TQ, Jonavin, if you want to conduct a web class on how to negotiate with retentions, I will gladly sign up for it..LOL.

Am negotiating for hubby, 19 months into a 3 yr plan, had the HUP (non-smart phone) when he signed for the 3 years. More than 15 years tenure with Rogers, still on old plan with $25/mth + SAF + taxes, per second billing, 100 + 50 minutes, unltd weekends (no evenings), CID, VM..and nothing else. Looking for more minutes + some LD and limited text messaging.

Was offered $250 on the N95 when I called in May and I refused...just didn't have the time to call weekly!

[tail_duck]

Currently have the following, about 2 yrs left on this contract :D

250 + 50 bonus weekday min
Unlimited eve/weekend starting @ 6pm
Unlimited incoming
Unlimted R2R
Caller ID
500 sent text msgs/unl. incoming (as with all Rogers plans)
Deactivated 3G & Edge on the account (have a 16GB iPhone 3G bought for $200, slightly used :D)-- don't need 3G or Edge/data when I'm driving anyway as GPS + offline Google maps works wonders. Wifi picks up automatically at 3-4 different locations I'm usually in.

total $34 with taxes and SAF

[Jonavin]

Everything I know has been from reading this thread and talking to customer relations (aka retention) reps. There are others who are getting way better deals than I am, but I post to give back to this thread what I got out of it.

It's a long thread, it's but worth reading all the posts within.

[starfire]

What do you guys think of this deal?

250mins
U/L after 8pm/weekends
Caller ID
Unlimited texting
100 Long Distance
= $22.45 (incl. SAF/911) +tax

Not sure where the credits lie or what the base plan the rep used was. Asked about unlimited incoming or R2R, but couldn't get that added for free. Anywhere to potentially improve on or I should just call back to take it because it's the best deal I've gotten so far after a couple of calls in.

Also thinking about getting the LG Xenon for my HUP; it would be $40 after MIR for me. Anyone know if this is a good phone?

[shopper-X]

Hey guys,

I am currently on a rogers retention plan.
I am trying to open up a new line for a family member. What is the best way to do this? I tried calling retentions and they said since they are a new customer they should just go to a Rogers kiosk.

Thanks

I usaully start by telling them "my [family members] contract is ending with [company x] and you would like them to come to Rogers. What company x is offering is this, is there anything close to that that Rogers can offer? as I would love to see them join the Rogers Family, if not they will be resigning with [company x]"

[hOrnizuka]

i just called. Unfortunately the agent said she can't waive the activation fee. I also asked if she could throw in unlimited incoming. She said Unlimited Incoming cost $15 and she can offer me for $10.

I thought unlimited incoming option cost $10 and there is a feature credit for it to offset the full cost?!:confused:

[bluevektor]

What do you guys think of this deal?

250mins
U/L after 8pm/weekends
Caller ID
Unlimited texting
100 Long Distance
= $22.45 (incl. SAF/911) +tax

Not sure where the credits lie or what the base plan the rep used was. Asked about unlimited incoming or R2R, but couldn't get that added for free. Anywhere to potentially improve on or I should just call back to take it because it's the best deal I've gotten so far after a couple of calls in.

Also thinking about getting the LG Xenon for my HUP; it would be $40 after MIR for me. Anyone know if this is a good phone?

Yeah I'm not too sure of the breakdown of your plan either. That's cool that you got unlimited texting though. Good price as well!

My sister got the LG Xenon last week and she's been thoroughly happy with it so far. She just uses it for voice and text, nothing fancy. Hope that helps.

[Jonavin]

250mins
U/L after 8pm/weekends
Caller ID
Unlimited texting
100 Long Distance
= $22.45 (incl. SAF/911) +tax

Looks like :
$20 standard retention plan (250 minutes, EW@8pm) (-$5 monthly plan credit)
+ Call Display (Call Display credit / free)
+ unlimited text (credit / free)
+ 100 long distance (this is always free)
= $15+SAF+911
= $22.45+tax

[Jonavin]

i just called. Unfortunately the agent said she can't waive the activation fee. I also asked if she could throw in unlimited incoming. She said Unlimited Incoming cost $15 and she can offer me for $10.

I thought unlimited incoming option cost $10 and there is a feature credit for it to offset the full cost?!:confused:

Maybe you weren't talking to Customer Relations. $15 is the standard, anybody can get it price. Or they meant that normally it's $15, but you get it for $10 through retention... which is true. You just have to work them a bit more or do a price-match to get the Incoming credit.

[hOrnizuka]

Maybe you weren't talking to Customer Relations. $15 is the standard, anybody can get it price. Or they meant that normally it's $15, but you get it for $10 through retention... which is true. You just have to work them a bit more or do a price-match to get the Incoming credit.

I'm pretty sure it was the relation department. She specifically said the Unlimited Incoming costs $15 and she can offer me for $10. I don't wanna push her so I said I have to think about it and hung up. I guess I just have to call in again.

[starfire]

Yeah I'm not too sure of the breakdown of your plan either. That's cool that you got unlimited texting though. Good price as well!

My sister got the LG Xenon last week and she's been thoroughly happy with it so far. She just uses it for voice and text, nothing fancy. Hope that helps.

Thanks for the feedback:). Could I also ask what came in the box along with the phone? Earphones? USB Cable to connect to PC?


Looks like :
$20 standard retention plan (250 minutes, EW@8pm) (-$5 monthly plan credit)
+ Call Display (Call Display credit / free)
+ unlimited text (credit / free)
+ 100 long distance (this is always free)
= $15+SAF+911
= $22.45+tax

Do you think I would be able to possibly work them into giving me any other credits... unlimited incoming/R2R/VM?

[Jonavin]

Do you think I would be able to possibly work them into giving me any other credits... unlimited incoming/R2R/VM?


R2R, if you tell them you have other people on other networks planning to switch to Rogers.

If you try to add VM without paying more, you will lose your unlimited texting; knock it down to 2500 text on the $10 retention pack -$10 credit.

Unlimited incoming is a bit harder to get. It's often offered to people with higher tenure (5+ years) and easier to get if you are signing a new 3 yr agreement. If you get a lot of wrong numbers or telemarketers during the day, you can complain about having to pay for these unknown callers. Also had it added after complaining about reception at home.

Another strategy is price-match with a Bell or Telus. Read the Telus retention thread and see what Telus could've offered you. ;) Everybody should be reading the other carrier retention threads as well.

[starfire]

R2R, if you tell them you have other people on other networks planning to switch to Rogers.

If you try to add VM without paying more, you will lose your unlimited texting; knock it down to 2500 text on the $10 retention pack -$10 credit.

Unlimited incoming is a bit harder to get. It's often offered to people with higher tenure (5+ years) and easier to get if you are signing a new 3 yr agreement. If you get a lot of wrong numbers or telemarketers during the day, you can complain about having to pay for these unknown callers. Also had it added after complaining about reception at home.

Another strategy is price-match with a Bell or Telus. Read the Telus retention thread and see what Telus could've offered you. ;) Everybody should be reading the other carrier retention threads as well.

Thanks for the advice Jonavin! Will try those strategies out, and read the other retention threads ;).

About the $10 retention pack though - I called that retentions number on the first page a couple of times already and twice, the rep I got would tell me they cannot give me a $10 credit for it, that there's no such thing and I would just have to pay the $10. Pretty annoying how it changes with every rep... do they not receive the same training? lol.

[Havo]

Thanks for the advice Jonavin! Will try those strategies out, and read the other retention threads ;).

About the $10 retention pack though - I called that retentions number on the first page a couple of times already and twice, the rep I got would tell me they cannot give me a $10 credit for it, that there's no such thing and I would just have to pay the $10. Pretty annoying how it changes with every rep... do they not receive the same training? lol.

Its up to their discretion... they don't have to give you anything if they don't have a just reason to. Most of the stuff they give people is because there's a valid reason to.

[bluevektor]

I'm fairly sure the majority of retention deals involve paying the $10. Maybe half of us get a $5 credit. Very few get the whole $10 credited. That's my impression at least.

[surfguy17]

im off contract (have been since march of this year) i have a corp plan (in my sig) and im looking to add data to it. the $15 150mb seems sufficiant enough for me. do i have to go onto a contract to get that data plan and if i dont have to would i still get the 2 months free to see my usage?

[Jonavin]

Thanks for the advice Jonavin! Will try those strategies out, and read the other retention threads ;).

About the $10 retention pack though - I called that retentions number on the first page a couple of times already and twice, the rep I got would tell me they cannot give me a $10 credit for it, that there's no such thing and I would just have to pay the $10. Pretty annoying how it changes with every rep... do they not receive the same training? lol.

Oh I think your rep go trained too well :D

[bluevektor]

Thanks for the feedback:). Could I also ask what came in the box along with the phone? Earphones? USB Cable to connect to PC?

Earphones w/ mic, USB cable, and AC adapter. That's about it.

[Jonavin]

I'm fairly sure the majority of retention deals involve paying the $10. Maybe half of us get a $5 credit. Very few get the whole $10 credited. That's my impression at least.

It'd be strange to get a $5 monthly credit for incoming though. Unlike the retention value pack and 6pm early evening, the unlimited incoming actually has its own feature credit.

[IBOPM]

Hey guys, I've wanted to call in and I tried to read as much of this thread as possible but it's sorta really difficult considering it is 1000+ pages long. So I hope you guys don't mind helping me out here.

This is what I currently have:


Account 1 (my own):
Mega Time 30($30):
-150 wkday minutes
-unlim. eve/wknd
-unlim. network calling
Comm. Pack ($12):
-voicemail
-call display
-125 txt msgs

30 + 12 - 1.5 (bundle savings) + 0.50 (911) + 6.95 (SAF) + taxes = ~$55

Account 2 (my father's):
Same as above, except he has "whocalled" instead of 125 txt msgs.

So the total = $55 x 2 = $110 per month

I'm sure most of you here would probably say that I am grossly overpaying. And I'd totally agree. I have a few questions:

1. What should I do?
2. How should I approach it when I call? Do I go for "Hi I'd like to cancel" or do I go in telling them "I am frustrated with the bills and am contemplating on cancelling asking for a better deal?"
3. I have 2 accounts to take care of, how do I deal with that seperately?
4. I'll be calling pretending to be my dad (of which I have his approval), anything I need to know?
5. I would really like to keep unlimited network calling.
6. What is this "feature credit" that you guys talk of?
7. My coworker tells me to get them to waive the SAF, is this possible?
8. If possible, I would like to increase my texts.

Thanks SO much in advance.

[thetenken]

i just called. Unfortunately the agent said she can't waive the activation fee. I also asked if she could throw in unlimited incoming. She said Unlimited Incoming cost $15 and she can offer me for $10.

I thought unlimited incoming option cost $10 and there is a feature credit for it to offset the full cost?!:confused:

How did you get routed to retentions? Everytime I call and say 'cancel my plan' to the automated system I get an crappy CxR unwilling to give anything but a $5 credit...

*sorry I should add everytime I've done this these CxR also only offer the $15 unlim incoming

[Skyline_Evo8]

Hey guys, I've wanted to call in and I tried to read as much of this thread as possible but it's sorta really difficult considering it is 1000+ pages long. So I hope you guys don't mind helping me out here.

This is what I currently have:



I'm sure most of you here would probably say that I am grossly overpaying. And I'd totally agree. I have a few questions:

1. What should I do?
2. How should I approach it when I call? Do I go for "Hi I'd like to cancel" or do I go in telling them "I am frustrated with the bills and am contemplating on cancelling asking for a better deal?"
3. I have 2 accounts to take care of, how do I deal with that seperately?
4. I'll be calling pretending to be my dad (of which I have his approval), anything I need to know?
5. I would really like to keep unlimited network calling.
6. What is this "feature credit" that you guys talk of?
7. My coworker tells me to get them to waive the SAF, is this possible?
8. If possible, I would like to increase my texts.

Thanks SO much in advance.

I can't really answer many of your questions, but I have more to add if anyone else wants to be nice to us. :)

9. What happens if they call your bluff and actually cancel your plan? If everything is monitored, wouldn't it be obvious that everything you call you have to "think about it" before you actually make the decision?
10. I suppose the above is just a big deal for people off their contracts. I'm only about 10 months into a 36-month contract, should I bother calling Retentions? What if they'd rather have me pay the giant $400 fee instead of giving me a better plan? I'm really paying a lot more than I need to.

Actually, I guess I can answer #7: I believe that it's incredibly, incredibly difficult for a CxR to waive the SAF. It may have been possible before, but from what I've read, everyone has to pay it now.

[thetenken]

I can't really answer many of your questions, but I have more to add if anyone else wants to be nice to us. :)

9. What happens if they call your bluff and actually cancel your plan? If everything is monitored, wouldn't it be obvious that everything you call you have to "think about it" before you actually make the decision?
10. I suppose the above is just a big deal for people off their contracts. I'm only about 10 months into a 36-month contract, should I bother calling Retentions? What if they'd rather have me pay the giant $400 fee instead of giving me a better plan? I'm really paying a lot more than I need to.

Actually, I guess I can answer #7: I believe that it's incredibly, incredibly difficult for a CxR to waive the SAF. It may have been possible before, but from what I've read, everyone has to pay it now.

I know for Rogers the cancellation process takes 30 days so you could 'cancel' your cancellation which is what anhquy did as he informed me today.

What's the breakdown of your current plan?

[hOrnizuka]

It'd be strange to get a $5 monthly credit for incoming though. Unlike the retention value pack and 6pm early evening, the unlimited incoming actually has its own feature credit.

Are you saying the 6pm early evening doesn't have its own feature credit?


How did you get routed to retentions? Everytime I call and say 'cancel my plan' to the automated system I get an crappy CxR unwilling to give anything but a $5 credit...

*sorry I should add everytime I've done this these CxR also only offer the $15 unlim incoming

Well...when you hear the first CSR talking. Just ask him/her to transfer your to the customer relation department. They will most likely ask you why. So just say...canceling service....or follow up plan....or...

[thetenken]

Are you saying the 6pm early evening doesn't have its own feature credit?



Well...when you hear the first CSR talking. Just ask him/her to transfer your to the customer relation department. They will most likely ask you why. So just say...canceling service....or follow up plan....or...

I don't think I made myself clear enough...everytime I've said 'cancel service' to the automated system I get directed to a CxR I confirm with them that they belong to customer relations BUT have never been offered anything particularly decent from any of them. Everytime I speak to a CxS first and say cancel because I'm unhappy with my plan and have been offered something better, the CxRs I deal with are alot more generous.

Believe me I know how to get to retentions lol

[Skyline_Evo8]

I know for Rogers the cancellation process takes 30 days so you could 'cancel' your cancellation which is what anhquy did as he informed me today.

What's the breakdown of your current plan?

I have the Student Plan 25, which includes:

MY10 Local
6:00pm Early Evenings
1000 Evening/Weekends
100 Weekday
500 Incoming

And I pay an extra $3.00 for 30 texts, for a total of $28 + fees + tax, which gets my total up to $40.06. My priorities are to lower the price, to add Caller ID, and to somehow not pay for my texts. I called a normal rep and they said there wasn't anything they could do or any credits I'm eligible for.

In a normal month, I'll have to try to use even 100 minutes in total.

Anything I can do? =\

[custy]

Thanks for the quick replies.

What is this deal about "Pay as You Go"? I see that I have to purchase a phone from them in order to use the service. Can't I just use my old unlocked GSM phone, go buy a Rogers SIM card and a Prepaid Airtime card and activate that?


Thanks in Advance

[captawesom3]

Thanks for the quick replies.

What is this deal about "Pay as You Go"? I see that I have to purchase a phone from them in order to use the service. Can't I just use my old unlocked GSM phone, go buy a Rogers SIM card and a Prepaid Airtime card and activate that?


Thanks in Advance
yeah you can go in and just get a rogers pre paid sim card. and use your old gsm phone, you dont necessarily have to buy one of their phones. those are just for people that don't own a phone in general, so yeah just go in and pay the 35 bucks or whatever and get the sim card.

[spity1]

Here's the deal....I have a Blackberry plan I recently negotiated with Rogers upon my contract expiring back in April, 2009. Cost is $47.50 + tax.

I am hoping to add a 2nd line solely with voice plan. I have an offer through my employer through Bell for the following:

250 anytime local minutes
Unlimited incoming
Unlimited evenings and weekend (6pm)
Call Display, Call waiting
Unlimited Text Messaging
No charge activation, system access fee and e911.

$22/mo. + tax.

Now before going through with that deal as it appears to be reasonable and exactly what I am looking for in a 2nd line, I was considering talking to Rogers to see if there would be any interest in matching such a deal with the additional inclusion of Rogers to Rogers calling.

What do you think my chances are if I contact Rogers retention? The more I think about it, the more I think I might just go with the contract offered through Bell.

Would love to hear anyone's opinion.....thanks.

[Jonavin]

Are you saying the 6pm early evening doesn't have its own feature credit?

If it's not already part of your base plan (no longer exists on retention plans), it's a $5 add-on and doesn't have any feature credit. If they give you a credit, it's going to be a monthly plan credit. Unlike feature credits, these credit reduces your bundle discount and the more of these you have the less they can do to reduce your price or add freebies later.

I don't actually have that 6pm option on any of my lines. Got R2R, unlimited incoming, and bonus minutes to make up for the need for early evening. Those are all free (depends on tenure/term) or have feature credits.

[Snoopygis]

What does your plan come with?

It's the corp plan.
$18, cd, vm.

I've added $5 early evenings and $5 for 250 text messages.

[Jonavin]

Here's the deal....I have a Blackberry plan I recently negotiated with Rogers upon my contract expiring back in April, 2009. Cost is $47.50 + tax.

I am hoping to add a 2nd line solely with voice plan. I have an offer through my employer through Bell for the following:

250 anytime local minutes
Unlimited incoming
Unlimited evenings and weekend (6pm)
Call Display, Call waiting
Unlimited Text Messaging
No charge activation, system access fee and e911.

$22/mo. + tax.

Now before going through with that deal as it appears to be reasonable and exactly what I am looking for in a 2nd line, I was considering talking to Rogers to see if there would be any interest in matching such a deal with the additional inclusion of Rogers to Rogers calling.

What do you think my chances are if I contact Rogers retention? The more I think about it, the more I think I might just go with the contract offered through Bell.

Would love to hear anyone's opinion.....thanks.

It'll be difficult but who knows. One of the lines I have is pretty exactly the same but have R2R and more minutes (EW@8pm) and it's $27+tax. So essentially the same as your $22 + the $5 fee for R2R.

Adding a new line, it's harder to get deals on it, some reps won't even let you add a new line because retention is technically for existing lines/customers. You could use your other line for leverage; suggest that you're thinking about switching the other line out to Bell as well if you can't get a deal from Rogers and Bell is willing to offer network calling.

[hOrnizuka]

If it's not already part of your base plan (no longer exists on retention plans), it's a $5 add-on and doesn't have any feature credit. If they give you a credit, it's going to be a monthly plan credit. Unlike feature credits, these credit reduces your bundle discount and the more of these you have the less they can do to reduce your price or add freebies later.

I don't actually have that 6pm option on any of my lines. Got R2R, unlimited incoming, and bonus minutes to make up for the need for early evening. Those are all free (depends on tenure/term) or have feature credits.

Thanks! Good to know. You just saved me some time on haggling for that feature credits. Apparently they have already maximized my monthly plan credit ($20). And now I'm working my way the other way around (maxed monthly credit then go for feature credits). So far I have gotten 100LD and RtoR. I would like to get the Unlimited Incoming and Activation Fee waived if possible.

One question. There is a $50 discount on the phone for me. Does it affect the chance of getting activation fee waived?

[mattt33]

It's the corp plan.
$18, cd, vm.

I've added $5 early evenings and $5 for 250 text messages.

I meant how many minutes does your plan come with?

[Havo]

I meant how many minutes does your plan come with?

I believe it comes with 200/250 unless he got bonus minutes added in.

[Jonavin]

Thanks! Good to know. You just saved me some time on haggling for that feature credits. Apparently they have already maximized my monthly plan credit ($20). And now I'm working my way the other way around (maxed monthly credit then go for feature credits). So far I have gotten 100LD and RtoR. I would like to get the Unlimited Incoming and Activation Fee waived if possible.

One question. There is a $50 discount on the phone for me. Does it affect the chance of getting activation fee waived?

Unlimited incoming is one of the hardest feature credits to get. Even more difficult now that you have max monthly credit. Reps looking at this won't be as sympathetic.

The activation fee is rarely waived now except for new lines or if your bill is consistently over 100/month.

You can always try anyways. I've been surprise at what I've been give in the past and was offered stuff I didn't know was possible. For me, I would give up and try 6 months later. Too many calls and your account could be marked and you might have trouble renewing credits you already have in the future.

[tweetie]

This thread has been really helpful for me! Just thought I would post what I've been offered to help others out:

iphone plan - 3 year contract
- waive activation fee for $299 32GB iphone 3GS
- 250 DT
- unlim eves/WE from 6 pm
- CID/VM
- 2500 texts
- 500 MB data
- unlimited R2R
- 100 min LD
- $45 + SAF/911

For basic plan - 1 year contract for no phone purchase
- 100 DT
- 1000 eves/WE from 6 pm
- CID/VM
- 50 texts
- 100 min LD
- $17 + SAF/911

I tried to negotiate a plan for a transferred line from Bell but no go. I suppose if you have better skills than me you might have some luck, but they were very clear to me that this was only for already existing Rogers' numbers.

[NerV]

It'd be strange to get a $5 monthly credit for incoming though. Unlike the retention value pack and 6pm early evening, the unlimited incoming actually has its own feature credit.

Does this mean that the student discount for 6pm early evenings is applied as a monthly credit? I always thought early evenings has it's own feature credit.

[Jonavin]

Thanks for posting. Both I would consider to be good plans. Good to know the 100 LD freebie is available on the $15 retention line.

[dvan]

Hey guys,

If I'm planning to get my first cellphone how would i go about getting a retentions plan, is it even possible?

Thanks

[NerV]

Does this mean that the student discount for 6pm early evenings is applied as a monthly credit? I always thought early evenings has it's own feature credit.

Answered my question by reading the previous page. Thanks for explanation.

[Jonavin]

Hey guys,

If I'm planning to get my first cellphone how would i go about getting a retentions plan, is it even possible?

Thanks

Not right away unless you already have another line with them and can leverage that. Try in 3 to 6 months into your contract. Technically the rule is that you have to be with them for at least 1 year. Having other products (cable/internet) might help your cause.

[Snoopygis]

I meant how many minutes does your plan come with?

200 min, sorry :D

[IBOPM]

http://www.redflagdeals.com/forums/showpost.php?p=9141413&postcount=23429

Can somebody please help me? Above is link to my original post.

[hOrnizuka]

Question: Roger offered me a $5 Data Credit. Is it Monthly Plan Credit in disguise? Is there a limit on how many data credit can be given?

[mattt33]

200 min, sorry :D

After looking at your plan it just doesn't seem all that 'great' to me, considering it's a corporate plan (ive never really believed them to be that much better anyway).

So compared to the standard retention plan, you're saving $2, but getting 50 less minutes. You're getting CID and VM (assuming it's part of the corporate plan?), but those two can be feature-credited anyway.

To be honest, it looks hard to 'restructure' your plan so that it will come down to your target total, without getting anymore credits, when you've got the $30 6gb data there.

Are you currently bundling multiple services? If so, that may just help get your monthly cost to where you want it.

[mattt33]

Hey guys, I've wanted to call in and I tried to read as much of this thread as possible but it's sorta really difficult considering it is 1000+ pages long. So I hope you guys don't mind helping me out here.

This is what I currently have:



I'm sure most of you here would probably say that I am grossly overpaying. And I'd totally agree. I have a few questions:

1. What should I do?
2. How should I approach it when I call? Do I go for "Hi I'd like to cancel" or do I go in telling them "I am frustrated with the bills and am contemplating on cancelling asking for a better deal?"
3. I have 2 accounts to take care of, how do I deal with that seperately?
4. I'll be calling pretending to be my dad (of which I have his approval), anything I need to know?
5. I would really like to keep unlimited network calling.
6. What is this "feature credit" that you guys talk of?
7. My coworker tells me to get them to waive the SAF, is this possible?
8. If possible, I would like to increase my texts.

Thanks SO much in advance.


While others on here may think otherwise, i don't think the canceling route is the best way to go - unless you're a real good negotiator, because you back yourself against the wall.

You can call in for both accounts at once to deal with them together.

Unlimited Network calling is not currently offered with any in market plans, so you would have to weigh the pros and cons of keeping your existing plan WITH network calling and just restructuring, vs. getting a new plan WITHOUT network calling.

Some credits are given specific for certain features - rather than applied as a generic monthly service fee credit. These feature-specific credits do not go towards your limit.

SAF credit is highly coveted but rarely accomplished on here. Try your luck and see.

To solve your text issue, and save another couple bucks, rather than getting the $12 comm. pack you have, try going with the retention pack for $10 that offers CID, VM, and 2500 texts.

While i and many others don't mind helping out here and there, i gotta say that the majority of the points i just addressed (and asked by others) are found numerous times throughout this thread. Sure, everyone's busy and i guess not a lot of people have time to read the entire thread, but if one just spends a bit of time going through it they'll be surprised how many of their questions have already been addressed thoroughly.

cheers

[thetenken]

Question: Roger offered me a $5 Data Credit. Is it Monthly Plan Credit in disguise? Is there a limit on how many data credit can be given?

If it really is a data credit that sounds yummy >.<

I guess I really should eat my lunch instead of hanging out on the board...

[MobileMuck]

While i and many others don't mind helping out here and there, i gotta say that the majority of the points i just addressed (and asked by others) are found numerous times throughout this thread. Sure, everyone's busy and i guess not a lot of people have time to read the entire thread, but if one just spends a bit of time going through it they'll be surprised how many of their questions have already been addressed thoroughly.
Agreed. I'll add to this admonition that this thread is already significantly bloated as a result of people's laziness (sorry, I calls 'em as I sees 'em...) and steadfast refusal to do their own homework causing unnecessary repetition of questions. Bumping a 14-hour-old post because you have not received a response in lieu of doing your own reading... well, that surely isn't doing anything but further cluttering things up.

[thetenken]

While others on here may think otherwise, i don't think the canceling route is the best way to go - unless you're a real good negotiator, because you back yourself against the wall.

You can call in for both accounts at once to deal with them together.

Unlimited Network calling is not currently offered with any in market plans, so you would have to weigh the pros and cons of keeping your existing plan WITH network calling and just restructuring, vs. getting a new plan WITHOUT network calling.

Some credits are given specific for certain features - rather than applied as a generic monthly service fee credit. These feature-specific credits do not go towards your limit.

SAF credit is highly coveted but rarely accomplished on here. Try your luck and see.

To solve your text issue, and save another couple bucks, rather than getting the $12 comm. pack you have, try going with the retention pack for $10 that offers CID, VM, and 2500 texts.

While i and many others don't mind helping out here and there, i gotta say that the majority of the points i just addressed (and asked by others) are found numerous times throughout this thread. Sure, everyone's busy and i guess not a lot of people have time to read the entire thread, but if one just spends a bit of time going through it they'll be surprised how many of their questions have already been addressed thoroughly.

cheers

As I pointed out earlier the cancel route can still be cancelled. When I called in for anhquy (who already scheduled a cancel from his last call) I said that I was calling in again to confirm the cancellation date and that my friend was surprised that I received such horrible service. I was very polite and friendly and simply asked if they could take the time to go over my account again and see if there was anything that could be done to better help manage my account if I stayed.

He ended up getting:

Blackberry Bold $275 no activation and will try using the MIR

$20 retention plan
$10 Unlim incoming
$5 Early evenings
$35 Smartphone VP
-$15 monthly plan credit

for $55 its a decent deal and he saved himself from cancellation since he didn't really want to cancel. So worse case scenario you can always just undo and try again. Though I'm willing to bet that if you try to often you will get flagged.

[Jonavin]

If it really is a data credit that sounds yummy >.<

I guess I really should eat my lunch instead of hanging out on the board...

No such thing as a data credit. You can be given a monthly plan credit for a data plan -- and that's what it'll say in your notes -- but your bill will show monthly plan credits. The notes are probably just in case your account gets audited and the auditor wants to know why you're getting a credit.

[mattt33]

As I pointed out earlier the cancel route can still be cancelled.
What i meant was IMHO, i would much rather use the other method to deal with retentions (i.e. being super nice and friendly, as i've always gone that route and it's worked wonders). I've never threatened to cancel, as i just don't see how you can be sincerely pleasant to the rep if you're trying to work the psychological technique of making it appear serious that you would like to cancel - thus conceding the upper hand in who has more power in the situation (i.e. you being willing to walk without fear of ECF). Most reps will see right through it, that you're just playing 'the game' that we all do here, which is to get a BETTER deal than what we currently have.


No such thing as a data credit. You can be given a monthly plan credit for a data plan -- and that's what it'll say in your notes -- but your bill will show monthly plan credits. The notes are probably just in case your account gets audited and the auditor wants to know why you're getting a credit.
Also to add, sometimes reps will go back to notes mades and check to see if a feature you're thinking of taking off was given WITH a msf credit. Thus, taking the credit off along with the feature.

[Jonavin]

Also to add, sometimes reps will go back to notes mades and check to see if a feature you're thinking of taking off was given WITH a msf credit. Thus, taking the credit off along with the feature.

Yes. To be safe, if you ever change your plan in the future, have the rep confirm you will be getting all your credits for the term of the contract.

Feature credits automatically gets removed when you remove the feature. For monthly credits, it's supposed to be the same but needs manual intervention. Even if your rep doesn't take off a mis-match monthly credit, an auditor certainly will. So, always make sure all your credits are applicable when changing plans.

[IBOPM]

Agreed. I'll add to this admonition that this thread is already significantly bloated as a result of people's laziness (sorry, I calls 'em as I sees 'em...) and steadfast refusal to do their own homework causing unnecessary repetition of questions. Bumping a 14-hour-old post because you have not received a response in lieu of doing your own reading... well, that surely isn't doing anything but further cluttering things up.

How many pages back should I read? Before asking my question I had already read the first 5 and last 5 pages. I apologize if this isn't enough homework done.

[NerV]

How many pages back should I read? Before asking my question I had already read the first 5 and last 5 pages. I apologize if this isn't enough homework done.

Read the last 5-10 pages. The first couple pages are introduction to this topic. Many things have been changed in rogers system since then, new retention plans and essential value packs came out. Look at the top of the page >>>>>>>>>>>>>

What i meant was IMHO, i would much rather use the other method to deal with retentions (i.e. being super nice and friendly, as i've always gone that route and it's worked wonders). I've never threatened to cancel, as i just don't see how you can be sincerely pleasant to the rep if you're trying to work the psychological technique of making it appear serious that you would like to cancel - thus conceding the upper hand in who has more power in the situation (i.e. you being willing to walk without fear of ECF). Most reps will see right through it, that you're just playing 'the game' that we all do here, which is to get a BETTER deal than what we currently have.


Also to add, sometimes reps will go back to notes mades and check to see if a feature you're thinking of taking off was given WITH a msf credit. Thus, taking the credit off along with the feature.

Here's an answer where you can find quite a bit of tips. If this technique doesn't work, try telling them that bell/telus offered you XYZ for $XYZ. Ask them is there anything they can do for u. There are many methods to negotiate. Each member of the forum posting an answer usually mentions how and what he told the CSR.

[watungga]

OK guys. After some reading on this thread, for me to get new account, there's no good plan at all.

So, I should get a normal plan instore and call back within 30 days?

Should I get normal plan with no contract? or with contract?

I have a Rogers Blackberry phone already.

[mattt33]

OK guys. After some reading on this thread, for me to get new account, there's no good plan at all.

So, I should get a normal plan instore and call back within 30 days?

Should I get normal plan with no contract? or with contract?

I have a Rogers Blackberry phone already.

From what i've heard, there's only limited plans that allow you to go month to month now. Regardless, you can still sign a contract and be 'eligible to cancel' if you call in. The new policy is 15 days and 30 minutes now if i'm not mistaken (compared to previously being 30 day/30min).

[watungga]

From what i've heard, there's only limited plans that allow you to go month to month now. Regardless, you can still sign a contract and be 'eligible to cancel' if you call in. The new policy is 15 days and 30 minutes now if i'm not mistaken (compared to previously being 30 day/30min).

Thanks for the info. Appreciate it.

When signing new accounts with a contract, I will be obliged to pay the remainder of the contract months (or $400) if I cancel?! Even without a phone ??!

So then, I must get a bargain or cancel in 15days, though.

[Shak]

Just called in and this is what I was offered:

- 250 DT $20 base plan with $10 credit)
- unlim eves/WE from 6 pm (i'm guessing $5?)
- CID/VM/- 2500 texts (relations package) ($10)
- 150 MB data ($15)
- unlimited R2R (credit)
- 100 min CDN LD (credit)
- $47.45 (i guess thats without SAF and 911)


Pearl $35
8310 $184
8900 $259
bold $359

She wouldn't budge on the price of the bold. Wondering what else I could have asked for or changed. Seems decent to me but not quite satisfied with it. 500 MB would have been an extra $10 per month so I guess that probably would have dropped the price of the Bold down.

I'm pretty sure I have less than 6months on my contract (probably closer to 3 or 4) so was expecting a little bit more

Its better than what I have right now which is


- 250 DT ($20 - $10)
- unlim eves/WE from 9 pm
- CID/VM/- 125 texts <- that kills me! ($12)
- unlimited R2R (credit)
- 100 min CDN LD (credit)
- approx $40 total

Any suggestions as to what I could do to make it just a little bit sweeter?

[MobileMuck]

How many pages back should I read? Before asking my question I had already read the first 5 and last 5 pages. I apologize if this isn't enough homework done.
I wouldn't focus on a set number of pages, but rather would say that you should read everything from past couple of months to get an idea of the current lay of the land. I would guess that 5 pages in this thread is no more than a few days and that's nowhere near far enough back to legitimately call having done research. Yes, there are a lot of posts and very few will really be interesting. But every question you asked will have been asked, answered and asked again in those entries. For the money you hope to save, it isn't unreasonable that some real effort be put into it.

EDIT: I don't want the quoted poster to think that I'm picking on him/her. What I just said I'd say to anyone asking these questions. There is a lot to gain by reading this thread... once you filter out the crap, that is! And it serves everyone here - those looking for answers as well as those following changes to what is being offered - to reduce the amount of "crap" added to this thread and keep it as information-based as it can be. What was relevant when this thread started, what was relevant a year ago, is not always so today and that's understood. But if someone asked a question last week or last month odds are you don't need to ask it again today. [/soapbox speech]

[watungga]

Isn't it correct to say that even having a Blackberry 7290 alone, does not matter anymore?

Because, as a new account, I will get start with a contract plan (bargain with retention in 15days) and rather get a newer model as I am okay to live with the duration of the contract.

I think my Blackberry is only useful for pay-as-you-go....

Am i thinking correct here?

[clipz2099]

a friend of mine who works at futureshop in toronto said i can get an iphone for $299 with a voice plan only, is this true? thought you had to get a voice+data plan to get an iphone

does rogers do this or not? anyone know?

[hOrnizuka]

No such thing as a data credit. You can be given a monthly plan credit for a data plan -- and that's what it'll say in your notes -- but your bill will show monthly plan credits. The notes are probably just in case your account gets audited and the auditor wants to know why you're getting a credit.

Oh I c. I guess I just got a little bit more than I bargained for. Thanks!

[thetenken]

I wouldn't focus on a set number of pages, but rather would say that you should read everything from past couple of months to get an idea of the current lay of the land. I would guess that 5 pages in this thread is no more than a few days and that's nowhere near far enough back to legitimately call having done research. Yes, there are a lot of posts and very few will really be interesting. But every question you asked will have been asked, answered and asked again in those entries. For the money you hope to save, it isn't unreasonable that some real effort be put into it.

EDIT: I don't want the quoted poster to think that I'm picking on him/her. What I just said I'd say to anyone asking these questions. There is a lot to gain by reading this thread... once you filter out the crap, that is! And it serves everyone here - those looking for answers as well as those following changes to what is being offered - to reduce the amount of "crap" added to this thread and keep it as information-based as it can be. What was relevant when this thread started, what was relevant a year ago, is not always so today and that's understood. But if someone asked a question last week or last month odds are you don't need to ask it again today. [/soapbox speech]

FYI If you look at my join date to RFD you'll see I joined quite recently....just the same time I started thinking about calling retentions. I didn't really ask much at the time but did go back about 2 months worth of posts to see what people were getting compared to what I was being offered.

The most useful advice I found was to be polite, friendly and firm, even when I have used the cancellation route I always kept in mind that this is someones job, so give them the opportunity to act professional and treat them with respect.

Even when calling regarding a mistake by Roger's remember they merely represent Rogers and by acting politely and respectful you usually get the same treatment in return.

Once you get them to start reviewing your usage thank them for looking further into the case and then try to start some chit chat about local weather or how busy work must be.

The point that people have to remember is that CxR are not obligated to give anything.

If it doesn't seem to be going anywhere politely thank them for whatever information they provided you and try again another time.

Just remember a few kind words can really go along way.

[NerV]

FYI If you look at my join date to RFD you'll see I joined quite recently....just the same time I started thinking about calling retentions. I didn't really ask much at the time but did go back about 2 months worth of posts to see what people were getting compared to what I was being offered.

The most useful advice I found was to be polite, friendly and firm, even when I have used the cancellation route I always kept in mind that this is someones job, so give them the opportunity to act professional and treat them with respect.

Even when calling regarding a mistake by Roger's remember they merely represent Rogers and by acting politely and respectful you usually get the same treatment in return.

Once you get them to start reviewing your usage thank them for looking further into the case and then try to start some chit chat about local weather or how busy work must be.

The point that people have to remember is that CxR are not obligated to give anything.

If it doesn't seem to be going anywhere politely thank them for whatever information they provided you and try again another time.

Just remember a few kind words can really go along way.

You've got a good plan for a decent price. I was wondering how much do you have in monthly credits? From I can see your plan is worth 77.45 before tax. So I'd assume you have $25 in monthly credits and $5 for R2R. Good job in negotiating $5 over the allowed max credit.

[thetenken]

You've got a good plan for a decent price. I was wondering how much do you have in monthly credits? From I can see your plan is worth 77.45 before tax. So I'd assume you have $25 in monthly credits and $5 for R2R. Good job in negotiating $5 over the allowed max credit.

Yes I have a $25 monthly plan credit on a $25 monthly plan so I am maxed .

But keep in mind you can have feature credits that don't count toward the max rule (plan credits =/< voice plan price)

[NerV]

Yes I have a $25 monthly plan credit on a $25 monthly plan so I am maxed .

But keep in mind you can have feature credits that don't count toward the max rule (plan credits =/< voice plan price)

Don't you have the base retention for $20? The 250 DT, unlim even/wknds from 8 pm.

[thetenken]

Don't you have the base retention for $20? The 250 DT, unlim even/wknds from 8 pm.

No its the old $25 from before 2007. The independant rep I originally signed up with somehow had access to retention plans and signed up a bunch of my friends and I on this plan with extra feature credits. That was why I was originally sent to retentions when I wanted to change my plan.

BTW, I just called in to try to spawn a retentions plan but it didnt work >.<.

This CxR was very informative even though I couldn't get much, the standard $20 with R2R and CID. Offerred the $10 retention vp but no credit.

Anyways, she told me that in the Rogers system the $20 retention plan is called "The Max Air" plan.

Good Luck everyone!

[thetenken]

I did think of one way to spawn a retentions plan but it requires someone with a good corporate plan and a long tenure.

[CHINAdeals]

Got the new iPhone 3gs for 399 with 35 act waived. Here's my new plan:

300 min
6pm e/w
enhanced vmail
caller id
2500 txt
r2r
unlim Incoming
1000 long d min
6gb data

comes to 57 +tax a mth (64 ish incl tax)

best I could get. ESP considering I got the older iPhone a few mths ago

[redg2]

Got the new iPhone 3gs for 399 with 35 act waived. Here's my new plan:

300 min
6pm e/w
enhanced vmail
caller id
2500 txt
r2r
unlim Incoming
1000 long d min
6gb data

comes to 57 +tax a mth (64 ish incl tax)

best I could get. ESP considering I got the older iPhone a few mths ago

Was your contract expiring or was this a HUP? Can you tell a little about what number you called and what you said to them?

Thanks, I'm trying to get something similar.

[BoldBerry]

Hi just called retention was offered

Bold for $275 with mail in rebate.
$35 activation fee waived.

250dt+50dt+25anytime(not sure if it extra)
Unlimited Early evening at 6 pm and Weekends
Unlimited incoming
100 Long Distance
R2R
EVM, ND, CID, WhoCalled
Unlimited TxT, Pic, Vids
Mobile Backup (don't know if it costs anything)
500Mb

$60.32 everything.

Is there any room to move in this plan? Thanks

[papazow]

i have a retentions planned negotiated, but i'm waiting out for a couple weeks..

i included the 6GB/$30 plan.. this plan is set to expire this week...

will i still be able to get it in august seeing as its written in my account?

thanks

[Jonavin]

i have a retentions planned negotiated, but i'm waiting out for a couple weeks..

i included the 6GB/$30 plan.. this plan is set to expire this week...

will i still be able to get it in august seeing as its written in my account?

thanks

Not to worry the 6GB promo has been extended until Sept 15th.

[argh]

Sharing my new plan:

250 Weekday Minutes
Unlimited Evenings and Weekends after 6pm
500 Outgoing Text, Unlimited Incoming Texts
Free R2R
100 LD
CD
CW

$25 after tax :)

[captawesom3]

i have a quesiton. my cousin wants me to get her a retention plan. and um i have a great plan. will retention be able to give her the same plan as me if i mention it?

[banban]

Hi just called retention was offered

Bold for $275 with mail in rebate.
$35 activation fee waived.

250dt+50dt+25anytime(not sure if it extra)
Unlimited Early evening at 6 pm and Weekends
Unlimited incoming
100 Long Distance
R2R
EVM, ND, CID, WhoCalled
Unlimited TxT, Pic, Vids
Mobile Backup (don't know if it costs anything)
500Mb

$60.32 everything.

Is there any room to move in this plan? Thanks

Can't comment on the Bold, but I got the 32 gb 3gs iphone for 274 with no activation/admin fee.

As for your plan, I have something similar if not exactly the same:
350 anytime minutes
Unlimited Early evening at 6 pm and Weekends
Unlimited incoming
100 Long Distance
VM, CD, CW, CF
2500 texts
6gb data plan
$59.27 tax and SAF in.

You may be able to get 6gb added and save a dollar. But from my own research, this deal is about as good as it could get it would seem.

[Victory11]

Hi, I'm new here and I read some of this topic but I'm not sure exactly how it works and I was wondering if someone could help me.

I have 2 years left on my 3 year contract. I currently pay 17.50 + SAF + taxes which comes out to around $27 a month for 200 daytime minutes, unlimited weekends and evenings after 6pm. I'm hoping to reduce the cost a little and getting call display at the very least.

Do I call Rogers CxR at 1-888-936-7283 and tell them what I want? Is the retentions plan on top of my current contract or is it a new contract?

Thanks for the help!

[NerV]

Sharing my new plan:

250 Weekday Minutes
Unlimited Evenings and Weekends after 6pm
500 Outgoing Text, Unlimited Incoming Texts
Free R2R
100 LD
CD
CW

$25 after tax :)

Very nice. I'm surprised you could get the 500 txt msgs value pack. I remember that the 500 txt msgs and 50 video/pic msgs was discounted couple months ago. I had for over a year, when I realized that I was going weigh over my txt msgs monthly limit.


No its the old $25 from before 2007. The independant rep I originally signed up with somehow had access to retention plans and signed up a bunch of my friends and I on this plan with extra feature credits. That was why I was originally sent to retentions when I wanted to change my plan.

BTW, I just called in to try to spawn a retentions plan but it didnt work >.<.

This CxR was very informative even though I couldn't get much, the standard $20 with R2R and CID. Offerred the $10 retention vp but no credit.

Anyways, she told me that in the Rogers system the $20 retention plan is called "The Max Air" plan.

Good Luck everyone!

Good job buddy. U were definitely lucky on getting the $25 retention plan. Could you plz expand on "The Max Air" plan? What did the rep mean?

Thanks.

[thetenken]

The $20 retention plan aka "The Max Air" plan

250 dt mins
Unlimited Evenings and Weekends after 8pm
usually offered with:
Free R2R ($5 feature credit)
CID ($8 feature credit)

[P0rkchop]

A quick question about phone packages.

I got the 2500 text caller ID and voicemail from retentions (10$ but with 5$ credit) Am I allowed to send pictures or is that extra? I also just ordered a phone with GPS, is that free or is that extra as well if I choose to use it.

[FlyingJ]

Hey guys, I've wanted to call in and I tried to read as much of this thread as possible but it's sorta really difficult considering it is 1000+ pages long. So I hope you guys don't mind helping me out here.

This is what I currently have:

Account 1 (my own):
Mega Time 30($30):
-150 wkday minutes
-unlim. eve/wknd
-unlim. network calling
Comm. Pack ($12):
-voicemail
-call display
-125 txt msgs

30 + 12 - 1.5 (bundle savings) + 0.50 (911) + 6.95 (SAF) + taxes = ~$55

Account 2 (my father's):
Same as above, except he has "whocalled" instead of 125 txt msgs.

So the total = $55 x 2 = $110 per month

I'm sure most of you here would probably say that I am grossly overpaying. And I'd totally agree. I have a few questions:

1. What should I do?
2. How should I approach it when I call? Do I go for "Hi I'd like to cancel" or do I go in telling them "I am frustrated with the bills and am contemplating on cancelling asking for a better deal?"
3. I have 2 accounts to take care of, how do I deal with that seperately?
4. I'll be calling pretending to be my dad (of which I have his approval), anything I need to know?
5. I would really like to keep unlimited network calling.
6. What is this "feature credit" that you guys talk of?
7. My coworker tells me to get them to waive the SAF, is this possible?
8. If possible, I would like to increase my texts.

Thanks SO much in advance.

I've been reading this thread and other retention threads all week and did my first two (generally successful) negotiations in the last couple days. Based on that experience, and what I've seen others posting here, and what I've heard from a CxR rep @ Rogers (friend of a friend), some answers:

1. Depends somewhat on your situation. If you're 2 months in to the contracts, you will probably have less luck than if you're 2 months from their end. If you always pay your bills on time and haven't been flagged in the Rogers system as a whinger, you'll have better luck. I was on a month-to-month plan (for the prior 2+ years), always paid on time, generated relatively low revenue for Rogers (~$35/mo.), and had called in maybe three or four times over the years for other issues, inquiries about services, etc., but never to haggle over features and the like. Keep in mind that your resuts will vary from rep to rep, from day to day, etc. You can always call back, say a day or two later, if you're getting stonewalled by a rep.

2. Dial *611 and at the prompt, say "Cancel phone." I suggest calling between 5pm and 8pm. Ideal is maybe 6pm-7pm, since most people are eating dinner then and not calling their cellphone customer relations rep. The CxR reps can see on their screens how many people are in the queue waiting to be served, and they can also see how many fellow reps are on duty serving those calls, so if there's like 100 calls in the queue and only a few reps, they'll be pressured to deal with you quickly. That could mean stonewalling, not listening to what you're looking for, not taking the time to check into your billing history to see what might work for you, not doing the math to figure out how to get you more features for less, etc. TWO APPROACHES HAVE WORKED FOR ME: a) Called in for a line that was costing about $45 a month, for a customer who had been with Rogers for 10 years. My opening line (approx): "Hi, I'm calling because I've been looking over my phone bills and am sort of hoping I could cut down on my costs a little, and I've heard, from my son actually, that it might be possible to get some of my features a little more economically. I was wondering if there's anything you could maybe do for me." Response: "Sure, I'll see what I can do. Let me bring up your billing history here..." The result: free 100 min LD, waived SAF for 12 months, free caller ID -- net savings approx. $17 per month. b) Called in on the above-mentioned $35 line, which was a month-to-month plan with 200 mins/eves@6 and CD/VM. Opening words: "Hi, I've been really happy with my Rogers service these last couple years and would be quite happy to stay with you, but I've recently been offered a really good plan from Telus, and I was wondering what you might be able to do to maybe match it." CxR rep: "Let me see...."

End result:
-250 dt
-unltd eves and wkds from 6
-unltd Rogers to Rogers
-unltd incoming
-retention value pack (Caller ID, voicemail, 2500 texts)
Total before taxes, including SAF: $27.45

This is not the best that people have negotiated -- if you read prior posts, you'll see that for the same price, people have also gotten 100 LD minutes, and for $5 less, one person even got 1000 LD minutes. But I was quite happy.

Incidentally, the Telus threat was very real, and I reckon other people could/should leverage it. See here (http://toronto.kijiji.ca/c-buy-and-sell-phones-PDAs-ipods-Telus-Plan-W0QQAdIdZ143747204). Only difference is that I got the 2500 texts, and this Telus promo plan (offered by a new dealership in Etobicoke) doesn't include any SMS.

In all cases, I was extremely genial on the phone, made small talk with the reps (ask them how well the iPhone 3GS has been selling -- one rep told me a story about a customer who drove three hours to the nearest Rogers store that had any in stock), always said it was "no problem at all" when they apologized for the time it takes to process these things on their computers, and ended with: "Thanks so much, you've been really helpful, have a great evening."

3. I dealt with my two accounts separately, even called on back-to-back days, once in the late afternoon, once in the early evening, just out of concern they'd catch on and think I was haggling too much. But others might have had better luck doing two accounts at the same time.

4. You'll need to know: the phone number of the account you're calling about, the name on the account, the postal code on the bill and the person's birthday. That's enough to pass the security check and let you pose as your parent (with permission, natch!).

5. I don't know about unlimited network calling (that means Canada-wide, right?), but unlimited local Rogers to Rogers calling is one of the "free" features that seem easy enough to get.

6. Basically there are three ways to get discounts on your phone service: feature credits, MSF (monthly service fee) credits, and bonus minutes. Feature credits are for specific features like Call Display, Unltd. Incoming, Rogers to Rogers, 100 minutes LD. One previous post says the only feature credits that are available are the first three (ie. CD, Unltd Incoming, R2R), but it seems, based on my experience, that 100 mins Cdn LD is also a feature credit, and others have suggested that so is VM. MSF credits are just a base amount of discount applied against your monthly base plan, eg. $10 off per month, $5 off per month, or a combo of $10 and $5 off. Bonus minutes are just that: 50 bonus minutes (bringing you up to 300, eg.). Now here's the catch: your total of MSF credits can never be MORE than your monthly voice plan cost. So if you have the standard $20 monthly voice plan, you can't get more than $20 in MSF credits. But you can STILL GET feature credits on top of that, and bonus minutes. For the plan I achieved in 2(b) above, the math is as follows: $25 base plan (250 mins and unltd eves/wkds @ 6pm), $10 retention VP (VM, CD, 2500 SMS), free R2R, free incoming, minus $15 MSF, plus SAF and taxes. Quite often several of these credits are set to expire at the end of your contract, or on some fixed date — my understanding is that you can usually get them extended for another period.

7. It is possible to waive the SAF, but rare, judging from the posts to this thread. As I mentioned in 2(a) above, I got the SAF waived on one plan -- but for just 12 months (at least for now; we'll see what they say this time next year). In fact, I didn't even specifically ask for that. The rep offered it when I kind of seemed hesitant that she had done all she could do for me. Of course, I expressed the utmost delight at her offer (positive feedback!). Note that this was on a decade-old account.

8. If you get the retention value pack ($10 for CD, VM and 2500 outgoing SMS and unltd incoming), you should be golden.

Hope this helps. Best advice I can offer: read a lot in these forums and get a good sense of other people's experiences and methods.

Cheers

[xchococatx]

I've been reading this thread and other retention threads all week and did my first two (generally successful) negotiations in the last couple days. Based on that experience, and what I've seen others posting here, and what I've heard from a CxR rep @ Rogers (friend of a friend), some answers:

...

Hope this helps. Best advice I can offer: read a lot in these forums and get a good sense of other people's experiences and methods.

Cheers

wow that was so informative! I'm usually the type of person that needs everything outlined for me..STEP BY STEP (word by word would be even better!)

Anyways I have a family plan which obviously contains two cellphone lines.
So when I call I would have to deal with both of the cellphone lines at the same time right? I mean that would make alot of sense since they are both grouped in one plan.

could anyone confirm this? (without flaming me teehee :) )

and if you reply to this...wish me LUCK...LOTS OF IT TOO...ill need it since i got birdshat on my face before. What are the odds of that ever happening, right?

[LeafsWillWin]

8. If you get the retention value pack ($10 for CD, VM and 2500 outgoing SMS and unltd incoming), you should be golden.

Hope this helps. Best advice I can offer: read a lot in these forums and get a good sense of other people's experiences and methods.

Cheers

the $10 retention value pack comes with unlimited incoming????

[IBOPM]

...

Wow, amazing reply. Thank you so much, I will try it later this week. Let me know if I can help you with anything with regards to sports/fitness as I'm in that forum a lot.

[Jonavin]

There's no 100 minuted LD credit because none is needed. It'll show up as a $0 item on your account. This is similar to bonus minutes.

Bonus minutes can be 25, 50, 100, 250, and can be combined. So if you can achieve 100+250 on the 250 plan, you'll end up with 600 minutes, which is the maximum I've seen. How do you get it? Try the Bell $45 650 minutes/1GB data price match.

Remember, you can never let them know that you know these exists, they have to find the solution for you after you discuss what you need.

[Jonavin]

the $10 retention value pack comes with unlimited incoming????

Unlimited incoming text is what he meant.

[Phat$]

I've been reading this thread and other retention threads all week and did my first two (generally successful) negotiations in the last couple days. Based on that experience, and what I've seen others posting here, and what I've heard from a CxR rep @ Rogers (friend of a friend), some answers:

1. Depends somewhat on your situation. If you're 2 months in to the contracts, you will probably have less luck than if you're 2 months from their end. If you always pay your bills on time and haven't been flagged in the Rogers system as a whinger, you'll have better luck. I was on a month-to-month plan (for the prior 2+ years), always paid on time, generated relatively low revenue for Rogers (~$35/mo.), and had called in maybe three or four times over the years for other issues, inquiries about services, etc., but never to haggle over features and the like. Keep in mind that your resuts will vary from rep to rep, from day to day, etc. You can always call back, say a day or two later, if you're getting stonewalled by a rep.

2. Dial *611 and at the prompt, say "Cancel phone." I suggest calling between 5pm and 8pm. Ideal is maybe 6pm-7pm, since most people are eating dinner then and not calling their cellphone customer relations rep. The CxR reps can see on their screens how many people are in the queue waiting to be served, and they can also see how many fellow reps are on duty serving those calls, so if there's like 100 calls in the queue and only a few reps, they'll be pressured to deal with you quickly. That could mean stonewalling, not listening to what you're looking for, not taking the time to check into your billing history to see what might work for you, not doing the math to figure out how to get you more features for less, etc. TWO APPROACHES HAVE WORKED FOR ME: a) Called in for a line that was costing about $45 a month, for a customer who had been with Rogers for 10 years. My opening line (approx): "Hi, I'm calling because I've been looking over my phone bills and am sort of hoping I could cut down on my costs a little, and I've heard, from my son actually, that it might be possible to get some of my features a little more economically. I was wondering if there's anything you could maybe do for me." Response: "Sure, I'll see what I can do. Let me bring up your billing history here..." The result: free 100 min LD, waived SAF for 12 months, free caller ID -- net savings approx. $17 per month. b) Called in on the above-mentioned $35 line, which was a month-to-month plan with 200 mins/eves@6 and CD/VM. Opening words: "Hi, I've been really happy with my Rogers service these last couple years and would be quite happy to stay with you, but I've recently been offered a really good plan from Telus, and I was wondering what you might be able to do to maybe match it." CxR rep: "Let me see...."

End result:
-250 dt
-unltd eves and wkds from 6
-unltd Rogers to Rogers
-unltd incoming
-retention value pack (Caller ID, voicemail, 2500 texts)
Total before taxes, including SAF: $27.45

This is not the best that people have negotiated -- if you read prior posts, you'll see that for the same price, people have also gotten 100 LD minutes, and for $5 less, one person even got 1000 LD minutes. But I was quite happy.

Incidentally, the Telus threat was very real, and I reckon other people could/should leverage it. See here (http://toronto.kijiji.ca/c-buy-and-sell-phones-PDAs-ipods-Telus-Plan-W0QQAdIdZ143747204). Only difference is that I got the 2500 texts, and this Telus promo plan (offered by a new dealership in Etobicoke) doesn't include any SMS.

In all cases, I was extremely genial on the phone, made small talk with the reps (ask them how well the iPhone 3GS has been selling -- one rep told me a story about a customer who drove three hours to the nearest Rogers store that had any in stock), always said it was "no problem at all" when they apologized for the time it takes to process these things on their computers, and ended with: "Thanks so much, you've been really helpful, have a great evening."

3. I dealt with my two accounts separately, even called on back-to-back days, once in the late afternoon, once in the early evening, just out of concern they'd catch on and think I was haggling too much. But others might have had better luck doing two accounts at the same time.

4. You'll need to know: the phone number of the account you're calling about, the name on the account, the postal code on the bill and the person's birthday. That's enough to pass the security check and let you pose as your parent (with permission, natch!).

5. I don't know about unlimited network calling (that means Canada-wide, right?), but unlimited local Rogers to Rogers calling is one of the "free" features that seem easy enough to get.

6. Basically there are three ways to get discounts on your phone service: feature credits, MSF (monthly service fee) credits, and bonus minutes. Feature credits are for specific features like Call Display, Unltd. Incoming, Rogers to Rogers, 100 minutes LD. One previous post says the only feature credits that are available are the first three (ie. CD, Unltd Incoming, R2R), but it seems, based on my experience, that 100 mins Cdn LD is also a feature credit, and others have suggested that so is VM. MSF credits are just a base amount of discount applied against your monthly base plan, eg. $10 off per month, $5 off per month, or a combo of $10 and $5 off. Bonus minutes are just that: 50 bonus minutes (bringing you up to 300, eg.). Now here's the catch: your total of MSF credits can never be MORE than your monthly voice plan cost. So if you have the standard $20 monthly voice plan, you can't get more than $20 in MSF credits. But you can STILL GET feature credits on top of that, and bonus minutes. For the plan I achieved in 2(b) above, the math is as follows: $25 base plan (250 mins and unltd eves/wkds @ 6pm), $10 retention VP (VM, CD, 2500 SMS), free R2R, free incoming, minus $15 MSF, plus SAF and taxes. Quite often several of these credits are set to expire at the end of your contract, or on some fixed date — my understanding is that you can usually get them extended for another period.

7. It is possible to waive the SAF, but rare, judging from the posts to this thread. As I mentioned in 2(a) above, I got the SAF waived on one plan -- but for just 12 months (at least for now; we'll see what they say this time next year). In fact, I didn't even specifically ask for that. The rep offered it when I kind of seemed hesitant that she had done all she could do for me. Of course, I expressed the utmost delight at her offer (positive feedback!). Note that this was on a decade-old account.

8. If you get the retention value pack ($10 for CD, VM and 2500 outgoing SMS and unltd incoming), you should be golden.

Hope this helps. Best advice I can offer: read a lot in these forums and get a good sense of other people's experiences and methods.

Cheers

Great first post FlyingJ. Very detaild and informative, I am sure it will help many.....me included.

[prynce]

wow that was so informative! I'm usually the type of person that needs everything outlined for me..STEP BY STEP (word by word would be even better!)

Anyways I have a family plan which obviously contains two cellphone lines.
So when I call I would have to deal with both of the cellphone lines at the same time right? I mean that would make alot of sense since they are both grouped in one plan.

could anyone confirm this? (without flaming me teehee :) )

and if you reply to this...wish me LUCK...LOTS OF IT TOO...ill need it since i got birdshat on my face before. What are the odds of that ever happening, right?

Sorry but i think your out of luck since retentions dont really much care for people that are on a family plan.

[NerV]

Sorry but i think your out of luck since retentions dont really much care for people that are on a family plan.

I heard that too. Why do they care more about individual lines?

[P0rkchop]

I heard that too. Why do they care more about individual lines?

They really don't care. When I called up about the 4 lines I had on family plan, they said I can't do anything for you and to switch them to individual lines to get much more.
I have a couple questions if someone can help:

I got the 2500 text caller ID and voicemail from retentions (10$ but with 5$ credit) Am I allowed to send pictures or is that extra? I also just ordered a phone with GPS, is that free or is that extra as well if I choose to use it.

Also if I buy a smart phone, not from Rogers but lets say from a person, am I allowed to use it or do I need data plan?

[FlyingJ]

The $10 retention value pack comes with unlimited incoming????


Unlimited incoming text is what he meant.

Correct — the $10 retention VP is VM, CD and 2500 outgoing SMS, unltd incoming SMS. Apologies for any confusion.

[mattt33]

I'm curious as to whether the retention value pack for $10 includes 'name display' as well? or is it simply just call display?

thanks

[casey5]

Once retention writes up a plan for you, is that the standard they go by even though the offer has expired? First time I called was in May, didn't take up the offer, as I was only offered a $5 credit on the $10 value pack.

I called again today and the person I spoke with said "well, the plan we offered you in May is the best we can do" and was stonewalled.

[eugeneo]

Hey guys, after pressuring my friend to call retentions he got the following plan

300 Minutes
250 Text Messages
Unlimited Evenings and Weekends @ 9PM
MY5 Canada Wide
Caller ID
500 MB Data

$43/Month + System Access Fee + 911 Fee

Not bad for his first time.

[TimBitz]

Hi all,

I just called in and talked to an extremely nice lady, the entire call lasted less than 5 minutes. Was offered the following with a 3 year renewal and HUP:

$20
250 mins + 150 bonus = 400 mins
Eve/wknd at 6pm - Credit
Unlimited incoming - Credit
$5 - 1000 long distance
-$5 Monthly credit
$10 - 2500 text, CID, VM value pack
-$10 Monthly credit

$20 +saf +911 = $27.45 before tax

Update (Aug 10th):
HUP to iPhone 3GS 16gb for $174, forced to take $15 150mb data plan, cancelled for $100
Picked up phone at local store today, planning to sell it



...
Here is the plan which I got about one year ago:

$20 - 250/Eve/Wkds 8pm
$5 - Canadian LD 1000 mins
$8 - Call Display
$3 - 100 Text (added last month)
Monthly Plan Credit -$5 (to offset LD)
Call Display Credit -$8

$23 + SAF/911 + tax
~$34 all in
No Contract
...

[mattt33]

Once retention writes up a plan for you, is that the standard they go by even though the offer has expired? First time I called was in May, didn't take up the offer, as I was only offered a $5 credit on the $10 value pack.

I called again today and the person I spoke with said "well, the plan we offered you in May is the best we can do" and was stonewalled.

No, not necessarily. While it will often be the case that they refer back to previous offers, it ultimately depends on the rep.

[usako]

Hi guys,

I currently have the following plan, but I feel like I'm paying a bit much for what I'm getting. Anyone got suggestions as to how I can make my monthly bill cheaper?

$17.50 - 200min DT + 50min bonus
$7 - unlimited E/W @ 6pm
$8 - call display
$10 - 2500txt msgs
$30 - 6GB data plan

$7CR early E/W
$8CR Monthly Plan Savings
$10CR Monthly Plan Savings

Total: $47.50 + SAF + 911 + tax = $62.09

The last time I called Rogers Retentions, the rep gave me the $10 and $8 credits to cover the costs of call display and txt messages...and I guess he decided to give it to me in the form of Monthly Plan Savings rather than feature specific credit.......so if I decide to change those features and get a value pack instead (maybe one w/ VM/CID/TXT), would they take away my $18 MPS credits??


Any help/suggestions would be greatly appreciated! Thanks!

[P4rtyboy]

5. I don't know about unlimited network calling (that means Canada-wide, right?), but unlimited local Rogers to Rogers calling is one of the "free" features that seem easy enough to get.


unlimited network calling is still within your area.. its unlimited calling to rogers home phones, rogers cell phones, and fido cell phones.

[jacjac_c]

Not to worry the 6GB promo has been extended until Sept 15th.

are you sure about this???
can some1 confirm as well?

[Haz]

are you sure about this???
can some1 confirm as well?

Here. (http://howardforums.com/showthread.php?t=1555188)

[Havo]

Hi guys,

I currently have the following plan, but I feel like I'm paying a bit much for what I'm getting. Anyone got suggestions as to how I can make my monthly bill cheaper?

$17.50 - 200min DT + 50min bonus
$7 - unlimited E/W @ 6pm
$8 - call display
$10 - 2500txt msgs
$30 - 6GB data plan

$7CR early E/W
$8CR Monthly Plan Savings
$10CR Monthly Plan Savings

Total: $47.50 + SAF + 911 + tax = $62.09

The last time I called Rogers Retentions, the rep gave me the $10 and $8 credits to cover the costs of call display and txt messages...and I guess he decided to give it to me in the form of Monthly Plan Savings rather than feature specific credit.......so if I decide to change those features and get a value pack instead (maybe one w/ VM/CID/TXT), would they take away my $18 MPS credits??


Any help/suggestions would be greatly appreciated! Thanks!

They won't take away your monthly credits since those go towards the voice plan. The thing is you have a $10 and an odd $8 credit... I thought they only came in multiples of 5 ex 5,10,15,20 etc. If its true... it odd how your MPC totals more than the value of your voice plan... $18>17.50 which should be a nono. Anwyayz... what you can try to get the $10 retention VP with the 2500 text, CID, VM. It would save $8 off your bill since it would cover your CID and text which you are paying $18 for and it would add VM for you.

[Jonavin]

That $8 credit is kind of strange are you sure it isn't a Call Display credit? Are you actually seeing an $8 monthly plan credit on your bill?

The monthly credits only comes in $5, $10, and $15 increments, but you can have more than one of each up to a maximum of your base plan (or $30 absolute max). So a $30 credit might look like $5/$10/$15 (one of each).

I notice a sharp difference this week when trying to negotiate for other lines. I'm hitting a brick wall and not getting the kind of deals I was able to attain in the past month.

It really does feel like they are tightening up. One rep told me that the $20 retention plan was a good deal and is worth $0 or something like that and I should be happy with just that. No monthly credits or features added.

Keep posting those successful attempts folks. I need some inspiration. I'm done for now.

[u0dcameron]

I signed up with Rogers on a 3 year term in January think I have any shot of calling in and getting like 100 free LD minutes ? And possible R to R.

I currently have the 17.50 EPP and 35$ BB pack

[Aznsilvrboy]

I signed up with Rogers on a 3 year term in January think I have any shot of calling in and getting like 100 free LD minutes ? And possible R to R.

I currently have the 17.50 EPP and 35$ BB pack

Usually the 100 free LD minutes are really easy to get because it doesn't cost anything extra, so they don't have to credit you anything. However I'm not sure if the $17.60 EPP plan is compatible with it. Anything can happen, it mostly depends on your luck. I negotiated my very first retention plan when I was 1.5 months into my 3 year contract, but that was more than 2 years ago, and I think retentions is a lot more stingy about giving out free stuff now.

[$ThaDealer$]

i recently got a plan from retentions

-250mins
-Free after 6pm + weeknds
-Unlimited TXT
-caller id

$25+saf+taxes=$36.67

[Danv]

I tried to search but I can't find it.. is there a 500MB feature all alone that I can add (not the one in the iPhone Pack)? Like the 15$ 150MB ? And how much is it ? Thanks a lot!

[thetenken]

I tried to search but I can't find it.. is there a 500MB feature all alone that I can add (not the one in the iPhone Pack)? Like the 15$ 150MB ? And how much is it ? Thanks a lot!

$25 500mb

[mcg]

I tried to get the $15/150MB today. Apparently my plan was ineligible because I had "too many discounts."

...but all I have is a credit for unlimited incoming, SAF, and $15 off the MSF.

Going from 6GB to 150MB would bring my plan down from $47.50 to $32.20 all inclusive... I guess it was too good to be true after all.

The options they offered me were $25 for 500MB or $15 for 50MB :lol:

Perhaps I will call in later on during the school year to get it done.

[JugaJatt]

I ordered iphone fron Robers on July 13th and an today i called in to cancel and the girl offered me the following:

$20 - 250dt, CI, Unlimited evenings andf weekends after 8PM
$30 - 6/GB data
Total comes to $64 and some change.

And about the cancellation i wasn't kidding I was really going for it untilshe offered me the above mentioned plan.

Now, is there room to bargain for txt and VM? please and thanks in advance!

[Skyline_Evo8]

2. Dial *611 and at the prompt, say "Cancel phone." I suggest calling between 5pm and 8pm. Ideal is maybe 6pm-7pm, since most people are eating dinner then and not calling their cellphone customer relations rep. The CxR reps can see on their screens how many people are in the queue waiting to be served, and they can also see how many fellow reps are on duty serving those calls, so if there's like 100 calls in the queue and only a few reps, they'll be pressured to deal with you quickly. That could mean stonewalling, not listening to what you're looking for, not taking the time to check into your billing history to see what might work for you, not doing the math to figure out how to get you more features for less, etc. TWO APPROACHES HAVE WORKED FOR ME: a) Called in for a line that was costing about $45 a month, for a customer who had been with Rogers for 10 years. My opening line (approx): "Hi, I'm calling because I've been looking over my phone bills and am sort of hoping I could cut down on my costs a little, and I've heard, from my son actually, that it might be possible to get some of my features a little more economically. I was wondering if there's anything you could maybe do for me." Response: "Sure, I'll see what I can do. Let me bring up your billing history here..." The result: free 100 min LD, waived SAF for 12 months, free caller ID -- net savings approx. $17 per month. b) Called in on the above-mentioned $35 line, which was a month-to-month plan with 200 mins/eves@6 and CD/VM. Opening words: "Hi, I've been really happy with my Rogers service these last couple years and would be quite happy to stay with you, but I've recently been offered a really good plan from Telus, and I was wondering what you might be able to do to maybe match it." CxR rep: "Let me see...."

First of all, I'd like to thank you for this excellent post. I'll be sure to take your advice and call at that time. I'd never bothered calling after 5:00 because I thought the reps worked 9:00-5:00. =\

Just a quick question before I make the call though. With respect to the first thing you said, is the only point of saying "Cancel phone" to connect to Retentions? What if you say that, and then connect to them? Will they know that you only said that to negotiate a better plan? That is, will the reps know you said "cancel phone" to get right to them?

[quicksilver888]

First of all, I'd like to thank you for this excellent post. I'll be sure to take your advice and call at that time. I'd never bothered calling after 5:00 because I thought the reps worked 9:00-5:00. =\

Just a quick question before I make the call though. With respect to the first thing you said, is the only point of saying "Cancel phone" to connect to Retentions? What if you say that, and then connect to them? Will they know that you only said that to negotiate a better plan? That is, will the reps know you said "cancel phone" to get right to them?


Nope, they wont know what you said. I tend to just call the direct number and it's works out well for me. I just used it last week actually. I don't have it on hand so either you can look back through until you find it in the forums or maybe someone can post it again.... otherwise Just say cancel and that will work just fine.

[NerV]

Hey guys! Got my first bill with the new plan:

375 DT mins
Unlm even/wknds from 6pm
BB Value Pack ($35)
Rogers to Rogers
1000 LD mins

$52.45 + tax

[thetenken]

Hey guys! Got my first bill with the new plan:

375 DT mins
Unlm even/wknds from 6pm
BB Value Pack ($35)
Rogers to Rogers
1000 LD mins

$52.45 + tax

Whats in the $35 BB vp?

[Jonavin]

Whats in the $35 BB vp?

Same thing as the $35 500mb data value pack. So his deal is actually pretty good. Looks like about $15 worth of monthly plan credit.

[TimBitz]

...
Just a quick question before I make the call though. With respect to the first thing you said, is the only point of saying "Cancel phone" to connect to Retentions? What if you say that, and then connect to them? Will they know that you only said that to negotiate a better plan? That is, will the reps know you said "cancel phone" to get right to them?

From what I understand (maybe I'm wrong, anyone feel free to correct me), the CxR knows if you called in directly to them (either by saying "cancel phone" or calling the number), or if you got transfered over by a CxS after talking to them for a bit.
I've called in a few times this Summer and it feels like the CxR offered more to me when I told my concerns to a CxS before being transfered over to CxR.

I called in yesterday afternoon and spoke to a CxS for a couple minutes before getting transfered to a CxR, who immediately offered me an amazing plan with everything I asked for. I was not expecting anything other than R2R for free and possibly some bonus minutes, which completely caught me off guard so I did not even try to bargain with her.
(here (http://www.redflagdeals.com/forums/showpost.php?p=9151683&postcount=23505) is my post with what I was offered)

Additionally, I try to call in during the afternoon as FlyingJ already mentioned:

...
The CxR reps can see on their screens how many people are in the queue waiting to be served, and they can also see how many fellow reps are on duty serving those calls, so if there's like 100 calls in the queue and only a few reps, they'll be pressured to deal with you quickly.
...

Hope this helps. =)
Can anyone else share experience/advice on what times and how they reach retentions? Thanks

[NerV]

Whats in the $35 BB vp?

It's the $35 Smartphone Data Value Pack.

Includes:

* 500 MB for e-mail, IM browsing
* Call Display with Name Display
* Enhanced Voicemail
* Unlimited Sent/Received Text Messages
* Unlimited Sent/Received Picture/Video Messages
* WhoCalled


Same thing as the $35 500mb data value pack. So his deal is actually pretty good. Looks like about $15 worth of monthly plan credit.

I have $25 monthly credits. I'm quite happy with my plan. I have a lot of friends who are on Rogers network, so I can call them for free 24/7. I also travel and work a lot outside my area code, so the 1000 LD cover me. Overall I worked out the plan in the way that I'm covered from any possible extra charges, unless I go crazy on day time talking, make US or international calls (and txt msgs).

[iankiller]

do i call the retentions number right away, or the regular number and then say cancel? because all i want is the $10 value pack

[sonkinglo]

just wondering..all these LD mins that lots of ppl are getting it for free. Is it nation wide LD or worldwide?
and what kinda LD add on rentention has for free? thx

[JamieO]

I was wondering if there is a retention system for things like digital cable or to get better rogers bundles? Thanks in advance

[iankiller]

i heard for free you can only get 100 canadian ld. correct me if i'm wrong

[mattt33]

do i call the retentions number right away, or the regular number and then say cancel? because all i want is the $10 value pack
The $10 value pack is offered only from retentions.



just wondering..all these LD mins that lots of ppl are getting it for free. Is it nation wide LD or worldwide?
and what kinda LD add on rentention has for free? thx
Those long distance minutes given out are for use within Canada only.

[iankiller]

yes but what if i really dont want to threaten them with cancelling. i just want that value pack. is there a difference between calling and then saying cancel and making a story up or just calling retentions straight?

[pkwok]

I have spent some time to read through this thread and find it really helpful. Most importantly: IT WORKS. Therefore, I would like to share my plan the I got recently

250Day time + 50 bonus
Free caller ID
Day time Unlimited from 6pm / Weekend Unlimited
6GB Data

$40 + SAF + taxes

[intercollector]

just wondering..all these LD mins that lots of ppl are getting it for free. Is it nation wide LD or worldwide?
and what kinda LD add on rentention has for free? thx

Called CsX last week to ask about long distance. Without any negotiation, or threatening to cancel, she immediately offered me 1000LD minutes for $5. I accepted, considering I already have $35 worth of credits, I wasn't going to complain considering I just called as an inquiry into it.

This seems like the standard "non-advertised" plan that CS reps can offer without question. My guess would be that people getting it for free with a $5 credit added.

[Kaitlyn]

Is there ANY sort of retention/general addon that gives you discounted calls to the US?

[NerV]

Called CsX last week to ask about long distance. Without any negotiation, or threatening to cancel, she immediately offered me 1000LD minutes for $5. I accepted, considering I already have $35 worth of credits, I wasn't going to complain considering I just called as an inquiry into it.

This seems like the standard "non-advertised" plan that CS reps can offer without question. My guess would be that people getting it for free with a $5 credit added.

That's correct. I have it for free, but it shows up as monthly credit. I don't think it has an individual feature credit.

[Jonavin]

There are a bunch of LD offers from retention.

100 Canadian LD -- FREE, if you get it, this is a $0 item in their system

1000 Anytime Cdn LD - $5 feature add-on. Need monthly credit of $5 if it's offered for free (rarely)

1000 Weekend Cdn LD - $5 -- this one isn't given out often except in the case of price-matching one of Bell's free weekend LD plans.

Unlimited Cdn LD - $20 feature

Unlimited North American LD - $30 feature

These add-ons are for calls within Canada only, they don't include roaming outside of Canada.

[mattt33]

That's correct. I have it for free, but it shows up as monthly credit. I don't think it has an individual feature credit.

Nope, the 1000 LD add-on doesn't have a feature credit, so it would eat up some of your allowed msf credits.

[bluevektor]

I have a question with regards to MY5 Canada-wide. Does that mean I can call those numbers whenever and wherever I am in Canada? I.e. if my local calling area is in Edmonton and I want to call my MY5 contact in Toronto, is it any different if I'm calling from the Calgary area or from Vancouver or anywhere else in Canada?

Similarly, if I'm traveling around Canada and one of my MY5 contacts calls me, that should also be covered, right?

[mattt33]

I have a question with regards to MY5 Canada-wide. Does that mean I can call those numbers whenever and wherever I am in Canada? I.e. if my local calling area is in Edmonton and I want to call my MY5 contact in Toronto, is it any different if I'm calling from the Calgary area or from Vancouver or anywhere else in Canada?

Similarly, if I'm traveling around Canada and one of my MY5 contacts calls me, that should also be covered, right?

Correct, you're covered calling those 5 numbers regardless of where you are in the country.

[usako]

They won't take away your monthly credits since those go towards the voice plan. The thing is you have a $10 and an odd $8 credit... I thought they only came in multiples of 5 ex 5,10,15,20 etc. If its true... it odd how your MPC totals more than the value of your voice plan... $18>17.50 which should be a nono. Anwyayz... what you can try to get the $10 retention VP with the 2500 text, CID, VM. It would save $8 off your bill since it would cover your CID and text which you are paying $18 for and it would add VM for you.


Can they offer me the $10 retention VP (2500txt/CID/VM) even though I'm not on a retention voice plan? Previous times I've called, I've gotten a lot of crxp for having the $17.50 EPP, when i tried to get R2R, they would say no because R2R is only for retention plans. And then the reps tell me that $17.50 EPP plan is the cheapest best plan out there, better than any retention plan.... But if they would be able to give me the $10 retention VP, I would totally go for it....should I still try to call and ask?



That $8 credit is kind of strange are you sure it isn't a Call Display credit? Are you actually seeing an $8 monthly plan credit on your bill?

The monthly credits only comes in $5, $10, and $15 increments, but you can have more than one of each up to a maximum of your base plan (or $30 absolute max). So a $30 credit might look like $5/$10/$15 (one of each).

I notice a sharp difference this week when trying to negotiate for other lines. I'm hitting a brick wall and not getting the kind of deals I was able to attain in the past month.

It really does feel like they are tightening up. One rep told me that the $20 retention plan was a good deal and is worth $0 or something like that and I should be happy with just that. No monthly credits or features added.

Keep posting those successful attempts folks. I need some inspiration. I'm done for now.


And yes, I do have two MPS credits for 3Y on my account one for $10 and the other for $8. I know it's very strange...but it's there on my bill. I could scan a copy of my bill and post it up later. I've been reading this forum since March, and I know everyone says that the credits comes in $5/10/15 and you can only have 1 of each, so maximum of $30 but then the credits cannot exceed your voice plan price. I have no idea why that retentions rep chose to give me the credits in this way. When I spoke with him, I thought he was giving me the call display CR of $8 as a feature specific credit too because back then I thought $8 MPC did not exist. But I guess it does because he put it on my account, and I've been seeing it on my bill.

[dorko]

I've been with rogers for 2 yrs and i had one month left to my contract.
Initially I had 200min, unlimited eve/we from 8, 1000cdn LD, caller id/vm/125 txt and i was paying around 35$ a month

I called a few times back in June to HUP to a BB but they quoted 274 for the Curve 8310 and wouldn't budge so I waited until last week.

Last week: Got the Curve 8310 for 149 (I said new customers get it for 150 and telus gives it for 50$) + 35$ activation fee
Then the rep just added the BB 35$ plan, free unlimited incoming, replaced 1000LD min by 100 (I just moved back home so i dont need them anymore)
Everything was 60$ tax-in. I still thought it was expensive but accepted anyways because I really wanted to try out the BB.

Two days after getting my BB (yesterday, still in my 30days/30 mins trial period): Called back and said I wasnt sure I liked my BB and made sure that if I return it, I got back to a month-to-month basis, no contract. Once the rep assure me that it was a yes, I ventured out and said that I would keep the phone and contract if she can lower the price of my plan. That's when I scored a 10$ MSF, maxing out on credits I am eligible for.

So right now I stand at
200min, 100LD,
unlimited eve/we from 8,
unlimited incoming,
BB value pack (unlimited messaging, whocalled, 500mb, CID, VM bla bla bla)
48 and pennies tax-in :D (to me, it seems enough)

Pretty satisfied but if I see that I use less than 150mb a month, I'll probably call back and get the 150mb+retention value pack (VM, CID, 2500txt) and lower my bill to a bit under 40 tax-in.. which is not bad for a plan with data.

[mvd88]

Hi, ok I've got some questions and I imagine some are repetitive, I'm pretty new to this so if anyone can just bear with me that would be great. I've been with rogers for nearly 3 years now, my 3 year contract ends at September so I figure now is a good time to do this...

First off like an idiot I just ruined my phone by dropping it into a pool. I've had the same crappy Nokia 6103 so am very overdue for a HUP, that being said I've tried calling the retentions number directly from my house phone that my landlord pays for, as well as the numbers on rogers support site (1 888 764 3771), and also the number that the "my rogers" website gives me when I try to upgrade my phone online and it says it cannot do it and I should call in to (1 877 764 3772), no matter what number I call I hear it dial the numbers and then no ringtone no nothing, is this normal?? Am I just calling when they are too backed up? Do I need to be using my cell phone, because its broken.

Next as far as the actual plan, right now I feel I'm getting pretty ripped off, $27/month for 250 weekday + unlimited evening/weekend and $8 for call display. I'd like to get something with some text messages and free call display or whatever else they can offer me... plus of course a new phone, and this would be with signing a new contract for 3 years.

Any input would be really appreciated... especially as to why I cannot get through with any of there phone numbers....

[206bw]

I have the 17.50 EPP for about a year. Would it be reasonable for me to ask them for a $15 value pack for free?

or add some text, CID and voice mail for free?

[Square240]

trust me they wont budge because you have a EPP. This is also the cheapest plan so unless rogers literally screwed you they have no reason.

BTW does anyone know about the new student plans for 2009? is it possible to add campus calling which has unlimited local calling and 1000 text to a retention plan?
250 anytime
evenings after 6
and weekends unlimited
Smartphone data plan
$57.50

[thetenken]

I finally got my first fully billed month and my plan is exactly as we agreed on so I am happy :)

This post is just to confirm I did go over my 500mb limit and was not charged, so remember everyone that the first two months on a data plan is supposed to be unlimited.

just in case you are renewing and already have data I'd ask the rep to confirm their policy for you though.

*If anyone does confirm...this could be a loophole then, change your data plan every two months to something new and get unlimited data >.< NOT LIKELY!

Have Fun :)

[Demosthenes X]

Called in today and talked to retentions, and got this for my iPhone 3G (previously did not have a data plan, so adding that was my big rationale).

300 Anytime Minutes
Unlimited EW @ 6:00
100 Canadian Long Distance Minutes
2500 Sent SMS
Call ID/Enhanced Voicemail
6 GB Data

62.49 including SAF, or about $55 before. You might be able to do better - some of the people on HowardForums I used when making my case are getting similar plans for $40-45, but I'm happy with this one.

[BoldBerry]

Can't comment on the Bold, but I got the 32 gb 3gs iphone for 274 with no activation/admin fee.

As for your plan, I have something similar if not exactly the same:
350 anytime minutes
Unlimited Early evening at 6 pm and Weekends
Unlimited incoming
100 Long Distance
VM, CD, CW, CF
2500 texts
6gb data plan
$59.27 tax and SAF in.

You may be able to get 6gb added and save a dollar. But from my own research, this deal is about as good as it could get it would seem.

Thx for the reply Well I just called in and was offered to switch the 500mb to the 6gb data plan but losing my unlimited txt,vid,pics for the same price of 60.32+taxes+saf. the only difference i see compared to your plans is that you have about 25 more minutes than me, R2R unless you got that too and the 1 dollar difference. Do u think theres anymore room for credits features etc....? Thanks

[napoleon1769]

Could someone post the best plan that's possible so far? Like one without data, one with 500mb, and one with 6gb? It'll help all of us a lot if we are negotiating from the best plan that we could get.

Also would some of the Bell student plans be better consideirng you could get My10 and unlimited data for only $50. And Telus has a Smartphone plan for only $45 too!

[fuc847]

how do u guys negotiate to get credits or discounts? like those -$5 credit off your data plan or voice plan.

do you say that u've been with them for 5-6 years and you feel like you should have some kinda loyalty discount? how do you start the conversation about this?

[napoleon1769]

Correct — the $10 retention VP is VM, CD and 2500 outgoing SMS, unltd incoming SMS. Apologies for any confusion.

I heard from a rep that it includes Name Display as well. Is this true?

Does it include picture messaging?

[bluevektor]

I finally got my first fully billed month and my plan is exactly as we agreed on so I am happy :)

This post is just to confirm I did go over my 500mb limit and was not charged, so remember everyone that the first two months on a data plan is supposed to be unlimited.

just in case you are renewing and already have data I'd ask the rep to confirm their policy for you though.

*If anyone does confirm...this could be a loophole then, change your data plan every two months to something new and get unlimited data >.< NOT LIKELY!

Have Fun :)

I recently renewed my contract and added new data. There was no talk of any unlimited data for the first couple of months. I called them yesterday after I picked up my new iphone to see if they could offer 1 month of unlimited data. The rep was very accommodating and agreed to it. She was pretty sure that the promotion is NOT offered on renewals usually.

[Leonie]

I called in today around 2 and spoke with relation, they offered:

300day time
1000 Canadian LD
Unlimited evening, weekend at 6
Unlimited txt, pic, video message
500mb Data
Call display
Who called
Voice mail

$62.xx + tax, SAF included.

I tried to ask for more credit by saying I don't need Voice mail, but the rep can't do anything..

monthly plan seem a bit high for me.. I want to stay within $52.. I may call back and check if the better choice bundle discount can be applied..

what do you guys think about this plan? I may want to upgrade the data to 6G and not take the txt thing..

[mcg]

I heard from a rep that it includes Name Display as well. Is this true?

Does it include picture messaging?

Yup it has name display, works well with my BB.

No MMS though.

[angiechau]

I have the 17.50 EPP for about a year. Would it be reasonable for me to ask them for a $15 value pack for free?

or add some text, CID and voice mail for free?

How about the $15 value pack with 10 dollar credit?

[Tonyshibo]

I called in today around 2 and spoke with relation, they offered:

300day time
1000 Canadian LD
Unlimited evening, weekend at 6
Unlimited txt, pic, video message
500mb Data
Call display
Who called
Voice mail

$62.xx + tax, SAF included.

I tried to ask for more credit by saying I don't need Voice mail, but the rep can't do anything..

monthly plan seem a bit high for me.. I want to stay within $52.. I may call back and check if the better choice bundle discount can be applied..

what do you guys think about this plan? I may want to upgrade the data to 6G and not take the txt thing..

You can definately do better, I'm getting the same as you but with unlimited incoming and r2r for $45+tax+saf.

[thetenken]

I recently renewed my contract and added new data. There was no talk of any unlimited data for the first couple of months. I called them yesterday after I picked up my new iphone to see if they could offer 1 month of unlimited data. The rep was very accommodating and agreed to it. She was pretty sure that the promotion is NOT offered on renewals usually.

Sorry I didn't state it correctly, its not a promotion its a policy. They say on their website when you sign up for a data plan that there are no overage charges for the first two months. That does not mean its unlimited, simply means you're not charged the excess.

*cough*unlimited*cough*

[bluevektor]

Sorry I didn't state it correctly, its not a promotion its a policy. They say on their website when you sign up for a data plan that there are no overage charges for the first two months. That does not mean its unlimited, simply means you're not charged the excess.

*cough*unlimited*cough*

Oh interesting. That's good to know. Now I have 2 months to download all the stuff that I need, lol. Thanks for the info!

[napoleon1769]

Yup it has name display, works well with my BB.

No MMS though.

Darn! And I thought that the rep misquoted me! I wonder why my Name Display doesn't work with my retention value pack then. :confused:

[mattt33]

Darn! And I thought that the rep misquoted me! I wonder why my Name Display doesn't work with my retention value pack then. :confused:

I've always been under the impression that it didn't come with name display... ?

[FlyingJ]

I've always been under the impression that it [the $10 retention value pack] didn't come with name display... ?

I just got the $10 retention VP added on Tuesday, and it seems it does come with name display, because all of a sudden the names of people who aren't in my address book are showing up when they call.

[FlyingJ]

how do u guys negotiate to get credits or discounts? like those -$5 credit off your data plan or voice plan.

do you say that u've been with them for 5-6 years and you feel like you should have some kinda loyalty discount? how do you start the conversation about this?

read back through this thread, especially the last 5-10 pages, or more. That's exactly what people talk about. I recently posted my experience from two calls to retentions (here (http://www.redflagdeals.com/forums/showthread.php?t=111887&page=1567)).

[FlyingJ]

yes but what if i really dont want to threaten them with cancelling. i just want that value pack. is there a difference between calling and then saying cancel and making a story up or just calling retentions straight?

If you say "cancel phone" at the prompt, in my experience you're not committed to that course of action when the retentions rep picks up. They'll ask, "What can I do for you today?" not "Why do you want to cancel?" And that's when you present your case, without having to threaten to nix your subscription. You might start with, "I noticed I've been incurring a lot of charges for extra text messages each month, and I was wondering whether there's anything you could do for me to help me bring the cost down, maybe by combining texts and caller ID and voicemail..." Then let *them* suggest the $10 VP without you specifically asking for it (and thus revealing that you're a cunning client who's seeking to haggle). The less they realize you know all their vaguely confidential corporate strategies for retentions, probably the better.

My thoughts, at least.

[tail_duck]

You can definately do better, I'm getting the same as you but with unlimited incoming and r2r for $45+tax+saf.

And I'm getting next to similar (sans the data plan and VM) for $33 incl. tax + SAF :D

[tail_duck]

I'm wondering why people here are calling Rogers and saying 'cancel my plan' instead of dialing the 800-number from the first post of this thread.

Am I missing something here or is that not Retentions?

[Mardos]

Is my plan any good?
Can i get something better or no ?




Ending Jul 22 Wireless usage 0.30
Jul 23 - Aug 22 250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -10.00
5PM Early Eve. Calling Option 7.00
Blackberry Service 6GB 30.00
Savings: Better Choice Bundles 15% Disc -4.50
Unlimited Incoming Calls Opt. 10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus-5.00
Smartphone Value Pack 15.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $65.25
GST (#86239 5381) 3.26
PST 5.22
Total for Wireless: $73.73

[TimBitz]

I'm wondering why people here are calling Rogers and saying 'cancel my plan' instead of dialing the 800-number from the first post of this thread.

Am I missing something here or is that not Retentions?

I for one call 611 because we don't have a landline here at our house (student housing), and I know for sure that 611 doesn't get counted in airtime costs.
I'm not sure if the 1 800 uses up airtime, so I rather not risk it. XD

[mattt33]

I for one call 611 because we don't have a landline here at our house (student housing), and I know for sure that 611 doesn't get counted in airtime costs.
I'm not sure if the 1 800 uses up airtime, so I rather not risk it. XD

Calling the direct number does count towards daytime minute usage.

[casey5]

searched this thread and couldn't find the answer to this question:
Has anyone successfully used the MIR for the W705a?

[casey5]

Just called retentions again, looking to add another line to the account (low usage), was offered:

150 Mins
Unltd E/W starting at 9pm
unltd incoming
1000 text

1 yr contract - $25 + SAF + 911 +taxes

No CID/VM which is more important to me than the 1000 text.

Looks like there are more calls to be made.

[pintobean]

Is my plan any good?
Can i get something better or no ?




Ending Jul 22 Wireless usage 0.30
Jul 23 - Aug 22 250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit -10.00
Savings: Monthly Plan Credit -10.00
5PM Early Eve. Calling Option 7.00
Blackberry Service 6GB 30.00
Savings: Better Choice Bundles 15% Disc -4.50
Unlimited Incoming Calls Opt. 10.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus-5.00
Smartphone Value Pack 15.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $65.25
GST (#86239 5381) 3.26
PST 5.22
Total for Wireless: $73.73
These kinds of questions are impossible to answer without knowing what your usage is like. For example, I rarely use my phone between 5:00 pm and 7:00 pm, so I wouldn't pay $7 for the early evening option, but if you use your phone a lot during that time period, then it is obviously worth it for you...

For what it's worth, I was very impressed when I saw that your entire voice plan was being credited, but then I frowned when I saw that your monthly fees are still over $70.

If I were you, I would evaluate whether it's really necessary to have the early evening option, and unlimited incoming and rogers to rogers. Those three items are adding $17 to your monthly bill. Sit down and figure out whether you make a lot of calls during the early evenings time period; if you do, then try to figure out whether the majority of your calls during that time period are to Rogers numbers or are incoming calls. If they are primarily incoming calls or outgoing calls to Rogers numbers, then those would be free anyways even if you didn't have the early evenings option. In that case, I would drop that option and save yourself the $7.

You could also call in to Retentions and try to replace your Smartphone value pack with the $10 Retentions Value Package that people have been talking about over the last few pages. That would save you another $5 every month.

All in all, if you could bring your plan down to the $65 range from $73, I think you'd be doing pretty well.

[Mardos]

Thanks for the well detailed info. i will look into eliminating something.
Thanks agin.

[michael10]

can you get retentions on a family plan?

[bluevektor]

can you get retentions on a family plan?

Yep in theory you can do it. It's apparently a lot tougher than the personal plans, but it is possible. Good luck!

[doubleds]

Thanks RFD for all the help!

I ordered a 16gb3GS a couple weeks ago from Rogers for 174 incudling taxes and no fees plus a $35 credit to my account for the remainder of my contract after speaking to retentions. I have all the options I could want including 6gb/month

It took way too long to arrive and I saw a thread indicating I can pick it up at a wirelesswave anywhere in the GTA on Wednesday the 29th. By the end of the day most stores were sold out except Thornhill Promenade, Vaughan Mills and Upper Canada Mall in Newmarket. Just call around to find out and keep in mind they dont place phones on hold.

The guys at Vaughan mills gave me a hard time and said it may not be possible. Some loser who works at Wirelesswave in Promenade mall said it was impossible because "we are not rogers we are seperate we can not do anything at all". Such a load of BS, I recommend to avoid that location.

Then the very helpful and nice ladies at the store at Upper Canada mall hooked me up! First I had to cancel my currrent order, then they had to cancel the data plan, then they can do a phone upgrade in store and finally they add back on the data plan and voila! brand new iPhone and no waiting for it in the mail.

This plus the invisibleshield thread and the iPhone dock charger for $7.99 at CT has made me one happy RFDr these last few days :D

[bluevektor]

Thanks RFD for all the help!

I ordered a 16gb3GS a couple weeks ago from Rogers for 174 incudling taxes and no fees plus a $35 credit to my account for the remainder of my contract after speaking to retentions. I have all the options I could want including 6gb/month

It took way too long to arrive and I saw a thread indicating I can pick it up at a wirelesswave anywhere in the GTA on Wednesday the 29th. By the end of the day most stores were sold out except Thornhill Promenade, Vaughan Mills and Upper Canada Mall in Newmarket. Just call around to find out and keep in mind they dont place phones on hold.

The guys at Vaughan mills gave me a hard time and said it may not be possible. Some loser who works at Wirelesswave in Promenade mall said it was impossible because "we are not rogers we are seperate we can not do anything at all". Such a load of BS, I recommend to avoid that location.

Then the very helpful and nice ladies at the store at Upper Canada mall hooked me up! First I had to cancel my currrent order, then they had to cancel the data plan, then they can do a phone upgrade in store and finally they add back on the data plan and voila! brand new iPhone and no waiting for it in the mail.

This plus the invisibleshield thread and the iPhone dock charger for $7.99 at CT has made me one happy RFDr these last few days :D

You have $35 of credit for your monthly bill? How did you manage that? What is your plan and everything if you don't mind me asking?

[samm]

Has anyone been able to get a full or partial credit for the $15 BB add-on?

[Danv]

Hi, I was wondering if this could work ?

Original plan
25$ 100DT+1000EW+Network Calling
12$ CID/VM/125TXT
7$ SAF911
45$+tx (approx 51$)

Offered plan
25$ 100DT+1000EW+Network Calling -5$ MPC
35$ iPhone VP (CID/VVM/TXT/500MB) -5$ MPC
7$ SAF911
57$+tx (approx 63$)

Wanted plan
25$ 100DT+1000EW+Network Calling -5$ MPC *as promised on Voice Plan
10$ Retention VP (CID/VVM/2500TXT) -10$ MPC*have to make him waived the Retention VP
25$ 500MB -5$ MSC *as promised on Data Plan
7$ SAF911
47+tx (approx 53$)

Is this too much =/ to ask for the VP to be completly waived.. That will make me 20$ on 25$ of MPC... it was already done right ? If not, i'll take the promised plan.. and try to take 5$ credit more... to make it 57$...:o

[JT94]

36-month renewal:

$20 - 250 Daytime/Unlim eve. from 8PM/Unlim wknds + 250 BONUS MINUTES FREE = Total 500 Daytime Minutes
$15 - Data Service Plan 150MB + APN3CON (APN3-Blackberry.Net W/GPRS)
$8 - Caller ID/Name Display
$7 - Voicemail
$5 - 500 Sent Text Messages
$5 - Rogers to Rogers Calling
$5 - 1000 Canadian Long Distance Minutes
FREE - 100 Canadian Long Distance Minutes
TOTAL CHARGES --> $65

-$10 Monthly Plan Credit
-$7 Monthly Plan Credit (offset voicemail)
-$5 Monthly Plan Credit
-$8 Digital Call Display Credit
-$5 Rogers to Rogers 3Yr Bonus
-$2.25 (15% bundling discount - 15% taken off only the cost of the data plan since the voice plan is fully credited)
TOTAL CREDITS --> $37.25

TOTAL CHARGES - TOTAL CREDITS = $65 - $37.25 = $27.75

+ $6.95 - System Access Fee
+ $0.50 - 9-1-1 Emergency Access Fee
+ 13% tax

$39.78 ALL INCLUSIVE

[hOrnizuka]

I'm just waiting for my phone to be in stock before signing. Here is what CxR offered me:

$20 voice plan
250min
unlimited early eve @ 6pm $5
RtR
100LD
$35 smartphone value plan

credits: $20 MSC (15+5) + $5 data credit

Total: $42.45 + tax

OR

$20 voice plan
250min
unlimited early eve @ 6pm $5
RtR
100LD
$10 retention value plan
$30 6gb

credits: $20 MSC (15+5) + $5 data credit

Total: $47.45 + tax


It was extremely hard to get unlimited incoming added for free. Almost all agent quoted me $15 and minus $5 or $10 discount . I thought there is a specific feature credit for it? Most likely i'm going for the 6gb plan for few months and then switch back if i'm not using much data.

PS. CxR agent made a mistake on the note. She wrote down $42.45 for the second offer that has 6gb data(should be $47.45). I'm going to call back next week and see if they could offer me that price. :D

[unzari]

Since rogers recently started charging for incoming text messages, doesn't that mean our existing contracts are void? :confused: Technically, the original agreement were to include incoming text messages free of charge.

[captawesom3]

well if you have a text messaging plan then you'll be fine, don't worry they can't change your plan on you randomly.

[Samson45]

Had a very frustrating experience with a local Rogers store.

Motorola Razor v2 has an issue with the screen and was not working. So I returned it to a local Rogers store which sent it out for repair (owned for less than 1 year, still under warranty) and gave me a loaner. They said it will be back within 10 days. I let 10+ days go by and I call them -- they can not find it. They have NO record of it whatsoever, he (manager) seems to even be doubting me about it until it was quite clear that I had a receipt (which he did track down on his end) for the deposit on the loaner. Anyways, finally they found it by using the serial number and tracking it from the repair centre. I get a call saying the phone is back from repairs and fixed (30 days it took in total). I go and get it (manager not there) and the kid says he is not sure it is actually fixed because there is no repair statement with it. It was not working turning on due to the battery being drained so no way to know its status when I was in the store. I take it back (return loaner of course) and guess what? It is not working. ARGH! So now what? I have no desire to have it sent out again and wait at least 2 or 3 more weeks using their crap loaner phone. Can I jump the queue on a HUP to replace this thing, based on a poor experience with the Rogers store (the user of the phone would love an LG Xenon instead)? Can I talk to Customer Relations about store/repair issues? I am a 10+ year customer with 3 phones on my account (two with Tier 5 HUP status) in case that helps.

[Samson45]

In parallel to my previous post (http://www.redflagdeals.com/forums/showpost.php?p=9166393&postcount=23582) I am trying to get the best possible deal on an iPhone.

I want to get my wife an iPhone to replace her old Motorola v551. The local Rogers store told me I am a tier 5 for a HUP, which means I can get the iPhone 3G S 16gb for $175 ($199 - $25) and waive the admin fee. But that I MUST have a data plan. The issue is that I don't envision her using much data and wifi would be enough. But they insist on a data plan... so my goal keep my monthly bill to as close as it is today and still get this iphone with some minimal data plan, since they are insisting.

The current voice plan is this:
250/Unlimited Eve/Wkds Plan (6pm) $25
R2R $5
R2R 3YR Bonus -$4.50
Call Display / Name Display $7
SAF $6.95
911 $0.50
Rogers Wireless VIP 10% Savings
=
$40 (with tax included, give or take some pennies)

I am hoping perhaps I can get them to add a 150mb plan for $15 as mentioned on various other posts in this thread and some how negotiate $5, $10 or even $15 in monthly credits? Thoughts/comments/advise before I call retentions? Thanks!

[doubleds]

You have $35 of credit for your monthly bill? How did you manage that? What is your plan and everything if you don't mind me asking?

Long time customer who has paid a lot of $$ over the years ...I just was not happy with what I had. After speaking with a rep we discussed a new monthly plan after re-negotiating for a new contract.

Pretty much just got a good rep like JT94

[banban]

Thx for the reply Well I just called in and was offered to switch the 500mb to the 6gb data plan but losing my unlimited txt,vid,pics for the same price of 60.32+taxes+saf. the only difference i see compared to your plans is that you have about 25 more minutes than me, R2R unless you got that too and the 1 dollar difference. Do u think theres anymore room for credits features etc....? Thanks

The way I worked out my deal was to tell them what I wanted to pay and then let them deal with all the different types of credits.

Keep in mind that I'm paying about $59.27 everything in. That works out to around $45 + SAF + Tax; thats much different than your 60.32 + tax + SAF

R2R doesn't mean much to me, factoring in 6pm evenings and weekends and unlimited incoming, there's really no way I think I woudl ever go over minutes.


Could someone post the best plan that's possible so far? Like one without data, one with 500mb, and one with 6gb? It'll help all of us a lot if we are negotiating from the best plan that we could get.

Also would some of the Bell student plans be better consideirng you could get My10 and unlimited data for only $50. And Telus has a Smartphone plan for only $45 too!

Look for one of my old posts in this thread. It may not necessarily be the best deal available, but its very much near close to it

[dmak]

called in to get my wife some LD minutes to mirror my own plan, so they both are as follows

Mega Promotional Plan - $10.00

6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend

Additional Services
Call Forward/Trans.Pay Per Use
Partial Detail Billing
Unlimited Network Calling
10000 Picture or Video Msgs.
BlackBerry (BIS) Svc 500MB
10000 Sent/Unl.Received Txt
100 Canada LD

Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly
System Access Fee - $6.95 - Monthly
9-1-1 Emergency Access Fee - $0.50 - Monthly

Discount(s)
Early Evening Option Cr
Monthly Plan Credit 3 Yr - To be removed on 01/12/2011 ($10)
100 Canada LD Option Cr
33.3% Value Pack Add-on Disc.

each plan is ruffly $42 so the bill is usually around $85

[shopper-X]

Had a very frustrating experience with a local Rogers store.

Motorola Razor v2 has an issue with the screen and was not working. So I returned it to a local Rogers store which sent it out for repair (owned for less than 1 year, still under warranty) and gave me a loaner. They said it will be back within 10 days. I let 10+ days go by and I call them -- they can not find it. They have NO record of it whatsoever, he (manager) seems to even be doubting me about it until it was quite clear that I had a receipt (which he did track down on his end) for the deposit on the loaner. Anyways, finally they found it by using the serial number and tracking it from the repair centre. I get a call saying the phone is back from repairs and fixed (30 days it took in total). I go and get it (manager not there) and the kid says he is not sure it is actually fixed because there is no repair statement with it. It was not working turning on due to the battery being drained so no way to know its status when I was in the store. I take it back (return loaner of course) and guess what? It is not working. ARGH! So now what? I have no desire to have it sent out again and wait at least 2 or 3 more weeks using their crap loaner phone. Can I jump the queue on a HUP to replace this thing, based on a poor experience with the Rogers store (the user of the phone would love an LG Xenon instead)? Can I talk to Customer Relations about store/repair issues? I am a 10+ year customer with 3 phones on my account (two with Tier 5 HUP status) in case that helps.

I would call tech support by phone and explain your case. They may be able to ship you a replacement and it will not count as a HUP. Save your HUP for another phone. There is a one year warranty for a reason.

[captawesom3]

Two questions , First, will unlimited mobile browsing work on a blackberry? and Secondly. If I called back in April, and received a retention plan, do you think I could call in today, and negotiate a mobile browsing plan ? It would be could if they only charged me $5 for the Unlimited Mobile Browsing. And I've heard that you can only have credits up to the amount of your base plan. And I've got $15 in monthly plan credits and like $13 in option credits. Do both of them count towards my base plan of $25 before my account gets audited? thanks for the help!

[captawesom3]

And if the mobile browsing doesn't work on a Blackberry, How would you guys suggest I ask for the $15 - 150mb plan?

[CHINAdeals]

Was your contract expiring or was this a HUP? Can you tell a little about what number you called and what you said to them?

Thanks, I'm trying to get something similar.

i was about 9 mths into one contract (3 years) then from the pt of my new purchase of my new iphone i started a new 3 year contract (not double / 6 years.. but just 3 years from the new signing)

it's a HUP in think but i got a pretty decent price b/c i haven't had my account for that long (i've actually had it for 7/8 years under another name but i JUSt transfered it over to mine)

so now i can start building up credit and next time i HUP in a year/2 i'll have good revenue saved up (goes towards new phone)

[771sign]

I have two phones, on one bill - I believe I have an amazing deal, just wondering what anybody else thinks? Did I miss anything?

First line:
700/Unltd Early Eve/Wkds Plan - $50.00
* 700 Weekday, Unltd Eve/Wkend (6PM)
Additional Services
* Network Features *
* Detailed Billing
* Unltd Picture or Video Msgs.
* iPhone Data Access 500 MB
* Visual Voicemail
* Unlimited Text Messages
Additional Charges**
* System Access Fee - $6.95 - Monthly - What is this?
* 9-1-1 Emergency Access Fee - $0.50 - Monthly
Discount(s)
* Rogers Wireless Ambassador 20%
* Better Choice Bundles 5% Disc
* System Access Fee Credit
* $5 Data Discount
* Monthly Plan Credit 3 Yr ($15.00)
* Monthly Plan Credit 3 Yr ($10.00)
* Monthly Plan Credit 3 Yr ($5.00)

Second line:
700/Unltd Early Eve/Wkds Plan - $25.00
* 700 Weekday, Unltd Eve/Wkend (6PM)
Additional Services
* Network Features *
* Unltd Picture or Video Msgs.
* iPhone Data Access 500 MB
* Visual Voicemail
* Unlimited Text Messages
Additional Charges**
* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?
Discount(s)
* Better Choice Bundles 5% Disc
* System Access Fee Credit
* $5 Data Discount
* Monthly Plan Credit 3 Yr ($10.00)
* Monthly Plan Credit 3 Yr ($15.00)
* 33.3% Value Pack Add-on Disc.

Both phones are on the iPhone value pack, so have WhoCalled/Caller ID, etc and assorted features as well, and are old plans so include: Network Features include Group Calling, Busy Transfer, Call Forwarding, Call Waiting, No Answer Forwarding and Transfer Calls.

Both phones also have 100 minutes of Canada-wide Long Distance.

I received two 16GB iPhone 3G-S phones for $0 after rebates and credits, and did not pay hardware upgrade fees.

Long story short, after all fees are added, and all credits applied, my monthly bill is about $76~ including SAF, since they are credited - also am FN so the account is tax exempt.

I think I have a GREAT plan, I have heard of some people getting 1000 minutes of Canada-wide, but I think my other credits more than make up for it.

Thoughts?

[mcg]

The unlimited browsing option is for dumbphones and stuff like N95, HTC touch...

you will need data for browsing

[TimBitz]

In parallel to my previous post (http://www.redflagdeals.com/forums/showpost.php?p=9166393&postcount=23582) I am trying to get the best possible deal on an iPhone.

I want to get my wife an iPhone to replace her old Motorola v551. The local Rogers store told me I am a tier 5 for a HUP, which means I can get the iPhone 3G S 16gb for $175 ($199 - $25) and waive the admin fee. But that I MUST have a data plan. The issue is that I don't envision her using much data and wifi would be enough. But they insist on a data plan... so my goal keep my monthly bill to as close as it is today and still get this iphone with some minimal data plan, since they are insisting.

...

I am hoping perhaps I can get them to add a 150mb plan for $15 as mentioned on various other posts in this thread and some how negotiate $5, $10 or even $15 in monthly credits? Thoughts/comments/advise before I call retentions? Thanks!

I am somewhat in the same boat as you. Tier 5, just recently called in to renew my plan for 3 years and was thinking of HUP to a smartphone but do not want a data plan as my campus has wifi everywhere. (also thinking about selling it instead since i got a phone recently in HK)

Try arguing about the wifi part; that you do not want to pay for something you would not be using. I can imagine them giving you at least a monthly credit if you can show that it really bothers you (assuming they still force you to add data).

Post any updates on your situation (I will vice versa Xp). Good luck!

[mcg]

Just sign up for the data plan, cancel it and take the DECF... only $100 :o

[mattt33]

Just sign up for the data plan, cancel it and take the DECF... only $100 :o

^^good idea. Just don't let the CxR agent threaten you saying that if you cancel the data with the $100 ECF, that you will automatically be re-charged the difference for the subsidized HUP.... that's pure bs.

Many people have gone this route, it's totally 'legit' since you're abiding by the terms of their ECF (i.e. forking over the $100).

[Samson45]

Just sign up for the data plan, cancel it and take the DECF... only $100 :o

I told the local store rep that and he said it is not advised because you can not completely shut off the 3G data connection and thus updates (and some other BS) will come down as data, incurring charges. He said they make everyone sign a paper to acknowledge that fact so they don't complain when they get data charges on their bills later.

[Taknarosh]

I told the local store rep that and he said it is not advised because you can not completely shut off the 3G data connection and thus updates (and some other BS) will come down as data, incurring charges. He said they make everyone sign a paper to acknowledge that fact so they don't complain when they get data charges on their bills later.

If you mess around with the APN settings there is no way for any downloads to trickle through.

[mcg]

http://www.unlockit.co.nz/unlockit/

Change your APN to a random one, then you can never access any data no matter what you do

[TimBitz]

Just sign up for the data plan, cancel it and take the DECF... only $100 :o

Clearly I didn't do any research into this yet. Totally awesome, thanks for the tip.


... not advised because you can not completely shut off the 3G data connection and thus updates (and some other BS) will come down as data, incurring charges. ...

Not a problem for me if I sell it =)

I guess you should try asking for credits then. Try mentioning the $45 Bell plan and see what they can offer to you.
Btw, your voice plan is not the cheapest one out there, so there is definitely room for you to push it cheaper. (here (http://www.redflagdeals.com/forums/showpost.php?p=9151683&postcount=23504) is mine for example)

Best of luck.

[kcirtap78]

Well i just tried calling rention to see if they were will to help , told them about the telus plan posted above and was told that cancelation would be 200$ and that best he could do was extent my 2 monthly credits that were going to expire this month....Shrug....

Current plan.
250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Voicemail 7.00
Call Display w/Name Display 8.00
Savings: Digital Call Display Credit - ends Jul -8.00
100 long distance mins (0$)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $34.45

[bluevektor]

Well i just tried calling rention to see if they were will to help , told them about the telus plan posted above and was told that cancelation would be 200$ and that best he could do was extent my 2 monthly credits that were going to expire this month....Shrug....

Current plan.
250/Unlimited Eve/Wkds Plan 25.00
Savings: Monthly Plan Credit -5.00
Voicemail 7.00
Call Display w/Name Display 8.00
Savings: Digital Call Display Credit - ends Jul -8.00
100 long distance mins (0$)
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $34.45

I thought retentions was closed on Sundays? I guess not...

[Western2012]

Called CsX last week to ask about long distance. Without any negotiation, or threatening to cancel, she immediately offered me 1000LD minutes for $5. I accepted, considering I already have $35 worth of credits, I wasn't going to complain considering I just called as an inquiry into it.

This seems like the standard "non-advertised" plan that CS reps can offer without question. My guess would be that people getting it for free with a $5 credit added.

oh so basically I could call the regular number, without going through retentions & be able to get the 1000 long distance for $5?

I tried calling the regular CS number last week to inquire about what long distance options there are currently available & I ended up talking to 3 different reps, only to find out that they were only able to offer me 25 min for $5, 125 min. for $15 or 500 min. for $25...basically the options that were listed on the website. $25 add-on just for long distance is way too much for someone on a tight student budget.

[Samson45]

I guess you should try asking for credits then. Try mentioning the $45 Bell plan and see what they can offer to you.
Btw, your voice plan is not the cheapest one out there, so there is definitely room for you to push it cheaper. (here (http://www.redflagdeals.com/forums/showpost.php?p=9151683&postcount=23504) is mine for example)

Best of luck.

Agreed... so hopefully they can give me some credits off of the existing voice plan to get the net result as close to $40 as possible. Is a $40 iPhone monthly plan, with no or very limited data plan, realistic?

[771sign]

Agreed... so hopefully they can give me some credits off of the existing voice plan to get the net result as close to $40 as possible. Is a $40 iPhone monthly plan, with no or very limited data plan, realistic?

As I just posted on, and was waiting for replies on, I have two iPhones - each has 700 mins prime, unlimited evening/weekend (6pm), call forwarding, call answer, visual voicemail, 500mb data, 100min long distance, call display, etc... total bill all-in is ~$76/mo - which works out to ~$38/phone. Now, one phone is slightly more than the other, because of the way they are discounted, the more expensive one runs about $45.50 and the cheaper runs about $35.50 and probably helps that they are on the same bill - but an iPhone around $40 is possible for sure!

[kcirtap78]

maybe, i don't know. Called *611 and said cancel my phone and i got this guy who was un willing to help what so ever....Said he could extend the credits and if that wasn't enoough i could cancel and pay 200$. I toalk to rentetion about 2 years ago when i got my current plan and guy was so helpful. Gonna call back sometime during the week.



I thought retentions was closed on Sundays? I guess not...

[12senators12]

Hey guys, I'm new here so bare with me lol.

I currently have 4 cellphones for my family and I and have been a member for a long time, I go offered this for 3 of my phones.

----------------------
$199 for Iphone 3gs
$ 99 for Iphone 3g
$199 for Blackberry 8900

250 daytime minutes
unlimited evenings at 6, and weekends
2500 text messages
caller id
voice-mail
1000 long distance
Rogers to Rogers
500 mb

= $51 after tax


Do you guys think that is a good deal or could i possibly be getting better, keep in mind I have been with Rogers for over ten years and have my cable, internet, home phone and 4 cellphone with rogers.

Thanks in advance for your help

[thinksimple]

I've been having a lot of trouble with re-negotiating a contract with Rogers because I am on a corporate account. After calling in a few times this month (my contract expired last week), I am going month-to-month with my voice contract, and locked into a 3-year iPhone value pack. I also managed to get the 3GS for $199, but since it's out of stock, I have to call back to order it. This is the plan I'm on now:

200 daytime, detailed billing (billed by the second)
Unlimited ev/weekend at 6PM
Visual Voicemail
Caller ID w/ Whocalled
Unlimited text
Unlimited picture messaging
500mb data

54.25 + tax

Not amazing, but not bad either. I'm basically on a $23/mo plan, plus the $35 value pack, minus a $10 credit for the term, plus a discounted SAF ($6.25)

[hOrnizuka]

+saf +911 +tax?


hey guys, i'm new here so bare with me lol.

I currently have 4 cellphones for my family and i and have been a member for a long time, i go offered this for 3 of my phones.

----------------------
$199 for iphone 3gs
$ 99 for iphone 3g
$199 for blackberry 8900

250 daytime minutes
unlimited evenings at 6, and weekends
2500 text messages
caller id
voice-mail
1000 long distance
rogers to rogers
500 mb

= $51 a month


do you guys think that is a good deal or could i possibly be getting better, keep in mind i have been with rogers for over ten years and have my cable, internet, home phone and 4 cellphone with rogers.

Thanks in advance for your help

[mcg]

Hey -

If you don't use MMS at all cancel your VP and go with the $25 500MB + $10 retention value pack.

you'll get:

CID w/ ND
VM
2500 texts
500mb

and the $25 of $35 will be eligible for a better choice bundle discount, depending on how many services you have with rogers.

This way you can save a couple of bucks for basically the same thing.


I've been having a lot of trouble with re-negotiating a contract with Rogers because I am on a corporate account. After calling in a few times this month (my contract expired last week), I am going month-to-month with my voice contract, and locked into a 3-year iPhone value pack. I also managed to get the 3GS for $199, but since it's out of stock, I have to call back to order it. This is the plan I'm on now:

200 daytime, detailed billing (billed by the second)
Unlimited ev/weekend at 6PM
Visual Voicemail
Caller ID w/ Whocalled
Unlimited text
Unlimited picture messaging
500mb data

54.25 + tax

Not amazing, but not bad either. I'm basically on a $23/mo plan, plus the $35 value pack, minus a $10 credit for the term, plus a discounted SAF ($6.25)

[12senators12]

+saf +911 +tax?

Yea all included after tax

51$

Do you think it is a good deal?

[hOrnizuka]

Yea all included after tax

51$

Do you think it is a good deal?

If that's the case then it's actually an extremely good deal. Pretty much you have to max your monthly service credit to get that kind of price. It's strange that they didn't offer you the smartphone value plan, instead they offered you the retention value plan + 500mb data. Price wise they are the same however for smartphone value plan you get a little bit more.

[12senators12]

If that's the case then it's actually an extremely good deal. Pretty much you have to max your monthly service credit to get that kind of price. It's strange that they didn't offer you the smartphone value plan, instead they offered you the retention value plan + 500mb data. Price wise they are the same however for smartphone value plan you get a little bit more.

Thanks for your response!

Do you think I could be getting more though or am I just being to greedy? I do have have 4 cell phones with rogers and have been a customer for over 10 years. Is it possible to get more? and what should I expect if I do get more?

again that's what they offered

250 daytime minutes
unlimited evenings at 6, and weekends
2500 text messages
caller id
voice-mail
1000 long distance
rogers to rogers
500 mb

= $51 a month

[hOrnizuka]

Yes, you can get more but it won't be that easy. I think you should start from asking "data credits". If that didn't work, then ask for unlimited incoming. If you want unlimited text/mms/etc. You can ask them to combine the data + 2500 txt etc. and give you the smartphone value plan instead. This smarphone value plan should be the easiest.



Thanks for your response!

Do you think I could be getting more though or am I just being to greedy? I do have have 4 cell phones with rogers and have been a customer for over 10 years. Is it possible to get more? and what should I expect if I do get more?

again that's what they offered

250 daytime minutes
unlimited evenings at 6, and weekends
2500 text messages
caller id
voice-mail
1000 long distance
rogers to rogers
500 mb

= $51 a month

[xchococatx]

Would Rogers still give me a good deal if i switch my family plan to individual plans? As well, would this be harder to do? I only have 2 phones on the family plan so i dont think its make that much of a difference.

THANKS IN ADVANCE :D:D:D:D:D:D:D:D:D

Edit: OMGGGGGGGG HORNIZUKA I KNOW YOU FROM OUTIE!!!!!

[itchyfingers]

When you pick up an iPhone from the Apple store, do they need to be activated by the people first? Or can you just buy a brand new box sealed and set up up at home by just popping in the sim card?

[Havo]

When you pick up an iPhone from the Apple store, do they need to be activated by the people first? Or can you just buy a brand new box sealed and set up up at home by just popping in the sim card?

You can do it at home.

[bluevektor]

When you pick up an iPhone from the Apple store, do they need to be activated by the people first? Or can you just buy a brand new box sealed and set up up at home by just popping in the sim card?

Yeah you can take your old SIM card and pop it into the iphone yourself. But they also warned me that my SIM card is an older model (3+ yrs old) and may not work as well with the new iphone. So if yours is older, you might as well get them to activate the new one for you and transfer over your contacts and whatnot for you.

[shopper-X]

Yeah you can take your old SIM card and pop it into the iphone yourself. But they also warned me that my SIM card is an older model (3+ yrs old) and may not work as well with the new iphone. So if yours is older, you might as well get them to activate the new one for you and transfer over your contacts and whatnot for you.

I think they are warning you about the 3020 and 4000 series SIM cards. Look at the 9th-12th digit of the SIM card, if it's 3020 then it's an older one and if it's 4000 you have a newer one. The only difference is the 4000's have more memory on the card to hold contacts. I keep reading the debate if the 4000's are better for HSDPA or not.

[MayorBee-]

I got this from Rogers just before the long weekend...through their retention line. I'm usually the one reading the post...not typically the type to participate but it's only fair contribute to the forum-

250 + 100bonus Daytime Minutes
2500 Text Messages (outgoing)
CID+VM+CW
Weekends/Evenings 6pm-7am
Rogers to Rogers calling
SAF+911
+Tax
_______________
$27.85

[bluevektor]

I got this from Rogers just before the long weekend...through their retention line. I'm usually the one reading the post...not typically the type to participate but it's only fair contribute to the forum-

250 + 100bonus Daytime Minutes
2500 Text Messages (outgoing)
CID+VM+CW
Weekends/Evenings 6pm-7am
Rogers to Rogers calling
SAF+911
+Tax
_______________
$27.85

Wow that's pretty good. You got them to credit your entire retentions VP and you got 100 bonus min. You could probably add 100 LD min for free if you asked. Good deal though :)

[itchyfingers]

You can do it at home.

If you do it at home, do you have to pay for activation fee? When I ordered through retentions on the phone, the guy said they will send an iPhone to me with activation fee waived.

[itchyfingers]

I think they are warning you about the 3020 and 4000 series SIM cards. Look at the 9th-12th digit of the SIM card, if it's 3020 then it's an older one and if it's 4000 you have a newer one. The only difference is the 4000's have more memory on the card to hold contacts. I keep reading the debate if the 4000's are better for HSDPA or not.

Does Rogers have HSDPA network? From what I hear they can go up to 7.5 mbps. Is this true?

[Haz]

I think they are warning you about the 3020 and 4000 series SIM cards. Look at the 9th-12th digit of the SIM card, if it's 3020 then it's an older one and if it's 4000 you have a newer one. The only difference is the 4000's have more memory on the card to hold contacts. I keep reading the debate if the 4000's are better for HSDPA or not.

Does Rogers have HSDPA network? From what I hear they can go up to 7.5 mbps. Is this true?I'm using a 3030 card from 2002 in my Tilt. I can only go up to ~1.7 mbps. Just got a 4000 series card and not sure if it'll actually improve it to go anywhere near the theoretical 7.5 mbps that the Rogers HSDPA network supposedly has.

Also, I read over at Hofo that Rogers is suppose to upgrade the network to HSDPA+ (before the not-backwards-compatible 4G network) so we can theoretically reach 21 mbps or something like that.

[SinGularity]

i got this:

250 + ev/we 6pm
unlimited texting
VM CID (CID I had orignially for $8 - $5, couldn't talk that extra $3 down)

$23 + fees

my contract was going to expire in a week

[12senators12]

Does anyone know what time they close at on weekdays?

[JT94]

Renewed two more lines on my account:

36-month renewal:

$20 - 250 Daytime/Unlim eve. from 8PM/Unlim wknds + 100 BONUS MINUTES FREE = Total 350 Daytime Minutes
$15 - Value Pack (Caller ID/Name Display, Enhanced Voicemail, 1000 Messaging Bundle, Unlimited Mobile Browsing, WhoCalled, Mobile Backup)
$5 - Rogers to Rogers Calling
FREE - 100 Canadian Long Distance Minutes
TOTAL CHARGES --> $40

-$10 Monthly Plan Credit
-$5 Monthly Plan Credit
-$5 Rogers to Rogers 3Yr Bonus
-$0.75 (15% bundling discount - 15% taken off only the cost of the data plan since the voice plan is fully credited)
TOTAL CREDITS --> $20.75

TOTAL CHARGES - TOTAL CREDITS = $40 - $20.75 = $19.25

+ $6.95 - System Access Fee
+ $0.50 - 9-1-1 Emergency Access Fee
+ 13% tax

$30.18 ALL INCLUSIVE

Second line has a $5 - 1000 Canadian Long Distance Minutes plan for $5. Total for that one comes to $35.83.

[Havo]

If you do it at home, do you have to pay for activation fee? When I ordered through retentions on the phone, the guy said they will send an iPhone to me with activation fee waived.

No... its not an activation fee they normally charge when you first open a line. Its an admin fee to process the hardware upgrade. If its waived then you have nothing to worry about. The only difference between you doing it yourself and doing it at the store is that you're the one that opens it and you're the one that plugs it into the computer and syncs it with itunes... simple as that.

[tbagg]

It sounds better than what I have. The only thing you seem to be missing is unlimited incoming.

I am about to upgrade my plan as well. haven't called retentions for 2 years so I'm due. Right now I pay $60 after tax for a similar plan. I only get 100 daytime mins, 125 txt messages and I don't have a 500mb data plan. (the only thing I have that you don't is unlimited incoming which you could probably add for $10).

So... thanks for posting to give me an idea.

I was thinking now is a good time to lock into a 3 year contract since there is supposed to be a bunch of inflation coming! haha.




Thanks for your response!

Do you think I could be getting more though or am I just being to greedy? I do have have 4 cell phones with rogers and have been a customer for over 10 years. Is it possible to get more? and what should I expect if I do get more?

again that's what they offered

250 daytime minutes
unlimited evenings at 6, and weekends
2500 text messages
caller id
voice-mail
1000 long distance
rogers to rogers
500 mb

= $51 a month

[fuc847]

has anyone been able to negotiate for a free HTC diamond as a HUP / retention?

i noticed bell offers the HTC diamond for $49 on a 3 yr plan for anyone even without a data plan. Where as rogers offers it for $199 and most likely needs a data plan.

If i told rogers CSR what bell is offering and why cant Rogers match the phone price, what do you think they'll tell me?

[TM!!]

This may sound stupid, but I had to ask anyway.

I'm a bell customer currently. Do I have any chance of actually getting through to Rogers retentions and getting an offer from them or does my plan have 0 chance of success?

[ahbong]

^^good idea. Just don't let the CxR agent threaten you saying that if you cancel the data with the $100 ECF, that you will automatically be re-charged the difference for the subsidized HUP.... that's pure bs.

Many people have gone this route, it's totally 'legit' since you're abiding by the terms of their ECF (i.e. forking over the $100).

how long do I need to wait before I call in to cancel the data plan and pay the ECF? I spoke with someone at Tbooth yesterday and he said I should wait for 3 months to call in, which incurs $25x3 + $100 ECF to total cost of the iphone.

I am deciding to upgrade to a 3gs 16gb for $199 + $25 add-on monthly data plan to my existing plan:

200 mins + unlimited evenings/weekends - $18
early evenings - $5
cid, vm, other jazz that I don't care - free
SAF+tax

Thanks in advance!!

[can't get 'nough dealz]

how long do I need to wait before I call in to cancel the data plan and pay the ECF? I spoke with someone at Tbooth yesterday and he said I should wait for 3 months to call in, which incurs $25x3 + $100 ECF to total cost of the iphone.

I am deciding to upgrade to a 3gs 16gb for $199 + $25 add-on monthly data plan to my existing plan:

200 mins + unlimited evenings/weekends - $18
early evenings - $5
cid, vm, other jazz that I don't care - free
SAF+tax

Thanks in advance!!

the reason why they tell u three months is that they will get a clawback on their commission if you cancel it right away.

Theoretically, you can cancel the minute u leave the store

however, when u call, thye will transfer you to data retention and they might give you a good deal

ANNOUNCEMENT: get your damn iphones now cause the 35 dollar iphone data value pack will increase to 40 on August 5

[bluevektor]

the reason why they tell u three months is that they will get a clawback on their commission if you cancel it right away.

Theoretically, you can cancel the minute u leave the store

however, when u call, thye will transfer you to data retention and they might give you a good deal

ANNOUNCEMENT: get your damn iphones now cause the 35 dollar iphone data value pack will increase to 40 on August 5

Well that's good to know. Good luck to those of you who are trying to track them down. :)

[bluevektor]

Does anyone know what time they close at on weekdays?

It should be 8 PM local time.

Although if you live in the East, I don't know if you would get your call routed to a Western call centre or not and therefore make it later. But in my experience (in Alberta), I haven't gotten a rep past 8:00 MST. To be safe, I would call at the latest at 7:30 (because you need to factor in the talk time as well).

[josun45]

I just recently got the $10 value pack.. and was hoping you guys could help me try and get a better deal

right now my plan is

100/1000 Even/Weekend Plan - $25
SAVINGS: Monthly Plan Credit - -$5
SAVINGS: Better Choice Discount - -$2
Unlimited Incoming - $10
Savings: Unlimited Incoming Credit - -$10
Value Pack (2500 texts/VM/CID) - $10
911 - $0.50
SAF - $6.95

35.45 x 1.13 = $40.06/month

let me know

thanks

[samm]

Just got off the phone with retentions. I had the old $10 2500 text, but I wanted to add the $10 value pack. So here is my new plan:

250 day time minutes
UL after 5pm + Weekends
100 LD
R2R
CID/VM/2500 text messages

$15 + SAF + 911

So happy with retentions, just called once and had the nicest lady ever!

[bluevektor]

Just got off the phone with retentions. I had the old $10 2500 text, but I wanted to add the $10 value pack. So here is my new plan:

250 day time minutes
UL after 5pm + Weekends
100 LD
R2R
CID/VM/2500 text messages

$15 + SAF + 911

So happy with retentions, just called once and had the nicest lady ever!

Wow you got them to credit you $5 on your plan AND the entire VP?
How much is the 5 pm evenings worth? I know the 6 pm evenings is $5 of credit worth. That's pretty impressive. How long have you been with Rogers? And what sort of arguing points did you use to get it down that low?

[darkensky]

My dad has been with Rogers for 3 years... Currently 12 months into his 2 year contract... His plan is

100 Weekday + 50 Bonus Minutes
1000 Evenings and Weekends starting at 9 pm
Unlimited incoming calling optional (credit)
I THINK he has Rogers to Rogers Calling (Not sure)

$25 + SAF + 911 = ~$37 after tax / month

I plan to get a cellphone plan when I head back to school in Septmber so I was wondering if it's possible to have a deal for their family plan or open up a new line on the account... And possiblely get a discount on their cellphones... (Nokia Xpress Music 5800, LG Vu or LG Xenon)

Thanks...

1 last question, if you call the retentions, does the plan comes in effect after your contract ends or it comes in effect immediately?

[J-Wo]

How much are people able to get the 8900 Curve for? I'm trying to help a friend with a 1st time HUP, she's never gotten one since 2001. They gave me a good deal for voice and data but as for the device, they are only offering -$50 off the device and no HUP fee. As the 8900 Curve is currently selling for $224, the most they are giving me is $174. I've heard of people getting it for a lot less, any tips?

[Shak]

How much are people able to get the 8900 Curve for? I'm trying to help a friend with a 1st time HUP, she's never gotten one since 2001. They gave me a good deal for voice and data but as for the device, they are only offering -$50 off the device and no HUP fee. As the 8900 Curve is currently selling for $224, the most they are giving me is $174. I've heard of people getting it for a lot less, any tips?


You're lucky, retentions is offering it to me for $259. Thats with my contract almost up.

[P4rtyboy]

Just got off the phone with retentions. I had the old $10 2500 text, but I wanted to add the $10 value pack. So here is my new plan:

250 day time minutes
UL after 5pm + Weekends
100 LD
R2R
CID/VM/2500 text messages

$15 + SAF + 911

So happy with retentions, just called once and had the nicest lady ever!

nicely done. i have that, with unlimited incoming, but only @ 6PM. and the fact your in ONT is even better. ^^b

[samm]

Wow you got them to credit you $5 on your plan AND the entire VP?
How much is the 5 pm evenings worth? I know the 6 pm evenings is $5 of credit worth. That's pretty impressive. How long have you been with Rogers? And what sort of arguing points did you use to get it down that low?

If I can find my statement, then I can tell you how much credit I have. I always had the $10 credit for the 2500 text, so crediting the $10 value pack didn't have any chances to my plan. The account has been with Rogers for 8+ years. I negotiated the plan two years ago, so I don't really remember how i argued the plan. This time around, I just asked for it and the lady gave it to me. Plus I didn't have to renew my contract.


nicely done. i have that, with unlimited incoming, but only @ 6PM. and the fact your in ONT is even better. ^^b

Thanks!

[da_hool]

Just got off the phone with retentions. I had the old $10 2500 text, but I wanted to add the $10 value pack. So here is my new plan:

250 day time minutes
UL after 5pm + Weekends
100 LD
R2R
CID/VM/2500 text messages

$15 + SAF + 911

So happy with retentions, just called once and had the nicest lady ever!

Trying to break this down and it doesn't seem to work out unless I'm missing something here.

250 day time minutes $20.00
5 PM Early Evenings $9.00 (there is no feature credit available for this)
100 LD $0.00 ($5 less $5 feature credit)
R2R $0.00 ($5 less $5 feature credit)
CID/VM/2500 text messages $10.00 (there is no feature credit available for this)
System Access Fee $6.95
911 Emergency Fee $0.50

$46.45 before monthly plan credits...

Monthly Plan Credits (MPC): For the stuff that doesn't have a specific corresponding feature credit available, generic MPC's can be given. You are limited to the cost of your rate plan, so even if you maxed out at $20 MPC's the lowest your bill could possibly be is $26.45 (before taxes).

Very nice plan if it works though! Congrats!

[samm]

Trying to break this down and it doesn't seem to work out unless I'm missing something here.

250 day time minutes $20.00
5 PM Early Evenings $9.00 (there is no feature credit available for this)
100 LD $0.00 ($5 less $5 feature credit)
R2R $0.00 ($5 less $5 feature credit)
CID/VM/2500 text messages $10.00 (there is no feature credit available for this)
System Access Fee $6.95
911 Emergency Fee $0.50

$46.45 before monthly plan credits...

Monthly Plan Credits (MPC): For the stuff that doesn't have a specific corresponding feature credit available, generic MPC's can be given. You are limited to the cost of your rate plan, so even if you maxed out at $20 MPC's the lowest your bill could possibly be is $26.45 (before taxes).

Very nice plan if it works though! Congrats!

The only thing I'm unsure about is the UL after 5pm. When I negotiated two years ago, I'm pretty sure she said 5pm. On my statement, it doesn't specify. I've been using the plan for already 2 years, so I assume it works. My dad's plan is $5+SAF+911, which is the same as mine. But he doesn't have voice mail + text messages + 8pm (I think), but not like he cares.

[SinGularity]

HTC Dream and Magic are now 79.99 with data plan

[watungga]

I'm planning for a $45 voice+data plan (with CID and 250 text). No phone and no rogers wireless account yet.

Can someone advice about technique in order to get this plan?

[Skyline_Evo8]

Just called Rogers. Not sure if I got to Retentions or not, but here's what I have now:

Signed up for Student Plan 25 back in September '08, which includes:

MY10 Local
6:00pm Early Evenings
1000 Evening/Weekends
100 Weekday
500 Incoming
$3 text pack

Total = $40.06/month

Spoke to a Joanna and she was dead set on saying that the $25 plan was the lowest they offered. Also couldn't tell me the number of someone who called me.

Should I try again?

[mcg]

I'm planning for a $45 voice+data plan (with CID and 250 text). No phone and no rogers wireless account yet.

Can someone advice about technique in order to get this plan?

lol don't they offer these straight up on the site? Or do you mean incl. SAF?

[shopper-X]

I'm planning for a $45 voice+data plan (with CID and 250 text). No phone and no rogers wireless account yet.

Can someone advice about technique in order to get this plan?

If you're not porting, I would select the $45 plan with Voice and 500 MB data on a new account and then call in to cancel in about a day or too. Do not go over the return policy of 30 minutes or 30 days. Tell them without CID, VM and Text included it's too much. If you do get retentions you could get the $10 retentions value pack and possibly credited.

[watungga]

If you're not porting, I would select the $45 plan with Voice and 500 MB data on a new account and then call in to cancel in about a day or too. Do not go over the return policy of 30 minutes or 30 days. Tell them without CID, VM and Text included it's too much. If you do get retentions you could get the $10 retentions value pack and possibly credited.

Thank you.

I still gotta suffer on activation fee..and the $150 BBerry8320.. darn!!!!

[clipz2099]

inquiring about the iphone:

it's regarding this video http://www.youtube.com/watch?v=V2Lpv8b-p2s

i know it was posted in dec 2008, read the comments and i know $17.50 plan is gone for sure but was wondering about how he said he paid an extra $50 to avoid getting a data plan, is this still available?

and near the end he mentioned about some rogers store telling consumers that you NEED a data plan with an iphone and other stores saying it's NOT necessary, anyone know a rogers store that is replying with "not necessary"? if not i'll call and look around

[bluevektor]

inquiring about the iphone:

it's regarding this video http://www.youtube.com/watch?v=V2Lpv8b-p2s

i know it was posted in dec 2008, read the comments and i know $17.50 plan is gone for sure but was wondering about how he said he paid an extra $50 to avoid getting a data plan, is this still available?

and near the end he mentioned about some rogers store telling consumers that you NEED a data plan with an iphone and other stores saying it's NOT necessary, anyone know a rogers store that is replying with "not necessary"? if not i'll call and look around

I believe you can purchase an iphone without a data plan, but it will cost you an extra $200 or so. As mentioned a few pages ago, it's probably cheaper to get the phone with the $200 discount with a data plan and then cancel it soon after; you will have to pay the $100 ECF, but you're still saving $100 in theory. If any other members want to correct/clarify, please be my guest :)

[P4rtyboy]

Trying to break this down and it doesn't seem to work out unless I'm missing something here.

250 day time minutes $20.00
5 PM Early Evenings $9.00 (there is no feature credit available for this)
100 LD $0.00 ($5 less $5 feature credit)
R2R $0.00 ($5 less $5 feature credit)
CID/VM/2500 text messages $10.00 (there is no feature credit available for this)
System Access Fee $6.95
911 Emergency Fee $0.50

$46.45 before monthly plan credits...

Monthly Plan Credits (MPC): For the stuff that doesn't have a specific corresponding feature credit available, generic MPC's can be given. You are limited to the cost of your rate plan, so even if you maxed out at $20 MPC's the lowest your bill could possibly be is $26.45 (before taxes).

Very nice plan if it works though! Congrats!

base plan = $20
evenings ~ 5 lets say (if @ 6PM), just for calculations sake.
VP pack = $10.
max credits = ~ 20 (MSF)
R2R, 100 LD free. (note: 100LD is $0, no $5 credit necessary)
so... 20 + 5 + 10 - 20 = 15 + fees
its possible... and s/he stays within the max MSF

[shopaholik]

i wish i had read this thread earlier!! i have been a rogers customer for 10+ years and had upgraded to an iphone in November 08. my plan before today was:

250 daytime
free evenings after 6pm
free weekends
100 canadian long distance minutes
CID
= $25

i added the $10 retention pack which included
vm, CID, 2500 sent text msgs, who called.

i knew i was paying a lot so today i called and they simply gave me $10 credit each month for the next 3 years (didnt even have to hassle them) so i was pretty happy this brought me down to $25... i probably could've negotiated for more eh?

anyways i told the rep i wanted to upgrade to a BB but apparently you can only upgrade SMART phone hardware every TWO years now? is that true? anyways i would be due for a BB upgrade in November 2010 (too long of a wait) but she said she would do it for me today (which is why i think it's BS because she's letting me upgrade after 9 months?)
she offered the bb 8900 for $224 + $35 activation fee which she couldn't waive.. then she said there's a $15 data plan for unlimited email, IM (bbm etc) and 50mb data... i said i'd think about it.

my question is.. are there any better data plans i can get? can i keep the $10 credit and cancel the retention bonus plan if i choose to get a $25 data plan instead? (since it includes CID, vm, text etc..) the $15 50mb data does NOT include the 2500 texts, VM, CID... and lastly is 50MB enough?!?!

thanks for your help!

[mcg]

lol, 50MB is like only having enough fuel to go on the ramp of the highway... need more data to cruise along :D

[3patel]

Hi, I've been using this plan over a year now...Been with rogers about 5 years and I got this plan last year.

500 daytime mins
unlimited eve/weekend @ 6pm
R2R
unlimited incoming
CID/VM/2500 text messages
1000 LD mins

= $42.64 after all taxes included.

[Moiz]

i have a corporate plan, been on the contract since july '07 and im looking to get more credits, long distance or add data... currently at about $800 of revenue... 6 more months to next tier.

$18 - 200mins, CID, VM
$5 - 6pm unltd evenings/weekend
$15 - value pack (1000txt, unltd mobile browsing, CID, VM)
-$10 - credit*
$7.45 - SAF + 911
comes to $40.06 after taxes

*I got this because CID and VM is supposed to be included in my base plan and there was no 'value' in paying $15 for 1000txt and unltd browsing

i'm thinking to switch off the corporate base plan and get the $25 retentions plan and ask for an additional $5 credit and for 100 LD mins, since i only pay $0.10/min for canadian/american LD (but i never call the US)

anyone think this is achievable?

also, i called in yesterday and asked about data packages, the cheapest i was offered was $25 for 500mb... i kept repeating myself, "do you have anything cheaper available? i dont think i would use that much data" in an attempt to be offered the $15 - 150mb plan... is this still available? any strategies on how to get it? I dont have a smart phone yet....

[Elusive]

I am also corporate (4 yrs), as long as you call into corporate retentions and get the right CSR.

I got offered almost the same plan (except mines was 200mins, no LD mins) and 500MB data and everything else you have, except my total $47 + SAF + taxes

If I were you I would call back and get what you have now plus 500MB data!


I just got off the phone with Rogers and got a pretty decent deal, considering that I have been on a corporate plan for the past 3 years. Apparently being on a corporate plan doesn't mean as much as being on a regular customer plan.

So, the goods. What I got:

250 Daytime minutes
Unlimited evenings/weekends (starting @6pm)
CID/VM/2500 text msgs
R2R
100 LD in Canada (which I'm not going to use, but she insisted upon putting it on instead of taking off $5 or whatever)
for $55/mth + SAF + 911

16GB iPhone 3Gs for $199


It's not as good as I've seen in this thread, but considering I'm coming from a rather cheap corporate plan (which made me very concious of using my cell), I think I did alright.

[casey5]

Made a fifth call last night to fine tune a new plan for hubby:

250 mins
Unltd eve/wkd 8pm
VM/CID/100 texts
R2R
100 LD
=$31.02 all in.

Not as good as some of the plans posted here but something that I'm satisfied with for now. Couldn't get retentions to credit the full $10 for the value pack before (the last 3 times i called, 2500 texts were offered with $5 credit), so I asked for less texts (100 text cld last hubby for a year!) hoping the CRR wld offer full credit, which he did.

Also caved in and HUP for the Sony w705a for $149.99 + $35 activation (last few calls they absolutely refused to waive it) with $10 credit off MSF for 5 months although hubby was still in Tier 1 for HUP. CRR said he offered that based on hubby's long tenure with Rogers, otherwise he'd have to pay $299 or wait for 1 more yr. Don't know if he was b/sing but got the plan we wanted for now.

Will try to add low usage a/c later on.

Keep sharing your plans, folks.

[Dazog]

MY5 20 20.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
6 Gigs Data 30.00
CID 8.00
Credit -15.00

HTC Magic for 79.99
plus 35.00 activation

Its ok :/ i will call back and try and get r2r and incoming added.

[shukriya]

Hey guys, i need some advices on doing an hup, i've got a iphone 3g last year and i'll be eligible for another upgrade this 12th,

I just bought an bold off internet few days ago and got screwed with a stolen phone and i had to give it back to the police. So i'm thinking about doing the HUP instead of buying a used one again.

I'm not sure which tier i'll be one when doing the upgrade for bold, here is a list of my payment history after the last upgrade. Anyone could give me an general idea on how much i would be expecting to get the bold will be appericated.

July 24, 2009 $145.55
May 15, 2009 $109.11
March 16, 2009 $128.45
January 25, 2009 $118.64
November 06, 2008 $434.28
October 01, 2008 $200.00

And here is my current plan

Student Plan 25 25.00
Savings: Monthly Plan Credit 3 Yr -5.00
50 Bonus minutes 0.00
Value Pack 20.00
Savings: Value Pack $5 off MSF -5.00
Savings: Value Pack $5 off -5.00
6PM Early Eve. Calling Option 7.00
Savings: 6 pm Eve Student Discount -7.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

[NerV]

Hey guys, i need some advices on doing an hup, i've got a iphone 3g last year and i'll be eligible for another upgrade this 12th,

I just bought an bold off internet few days ago and got screwed with a stolen phone and i had to give it back to the police. So i'm thinking about doing the HUP instead of buying a used one again.

I'm not sure which tier i'll be one when doing the upgrade for bold, here is a list of my payment history after the last upgrade. Anyone could give me an general idea on how much i would be expecting to get the bold will be appericated.

July 24, 2009 $145.55
May 15, 2009 $109.11
March 16, 2009 $128.45
January 25, 2009 $118.64
November 06, 2008 $434.28
October 01, 2008 $200.00

And here is my current plan

Student Plan 25 25.00
Savings: Monthly Plan Credit 3 Yr -5.00
50 Bonus minutes 0.00
Value Pack 20.00
Savings: Value Pack $5 off MSF -5.00
Savings: Value Pack $5 off -5.00
6PM Early Eve. Calling Option 7.00
Savings: 6 pm Eve Student Discount -7.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

It's better to call CSR. They will be able to tell you. Have you been with Rogers since October, 2008?

[shukriya]

It's better to call CSR. They will be able to tell you. Have you been with Rogers since October, 2008?

Called them today and told them the situation. but the csr said she cannot do anything until the 12th and cannot quote any price for the bold. I've been with rogers for almost 4 years now.

[itchyfingers]

Are we suppose to get so-called "prorated" charges on the first month after we made changes to the account? How does that work? Although I didn't get my official bill yet, when I checked online under "my current balances" (isn't detailed, just shows balance), it says my bill is $107 even though it's suppose to be $88.

[bluevektor]

Are we suppose to get so-called "prorated" charges on the first month after we made changes to the account? How does that work? Although I didn't get my official bill yet, when I checked online under "my current balances" (isn't detailed, just shows balance), it says my bill is $107 even though it's suppose to be $88.

If you start your new plan in the middle of the billing cycle, then yes you will be "prorated". If you end your current contract at the end of billing cycle and start the new plan at the beginning of the next cycle, then it will just transfer over by the month.

Being prorated essentially means you will be charged for whatever fraction of the cycle you have on your initial plan and being charged for whatever fraction is leftover on your new plan. This also includes fractionating all of the parts of the plan as well.

For example:
If your current play is $50/month and your new plan is $30/month and you switch over 15 days into the cycle, then you should pay 50/2 + 30/2 = $40 (for that one transition month). Then each subsequent month, you will be on your new $30/month plan.

It gets more confusing when you have to breakdown the plan. So using the above example, if your $50/month plan included 200 DT min, they will fraction it off so you only had 100 DT min for that first 15 days. If you went over the 100 DT min in those 15 days, then you will be charged for overuse (even if you did stay under 200 min). Similarly, they will split the data, text messages, etc. accordingly.

Hope that long explanation helps you!

[Moiz]

Are we suppose to get so-called "prorated" charges on the first month after we made changes to the account? How does that work? Although I didn't get my official bill yet, when I checked online under "my current balances" (isn't detailed, just shows balance), it says my bill is $107 even though it's suppose to be $88.

i'm not sure if this would apply to you, but when you make a new account in the middle of a billing cycle, say the cycle starts/ends on the 7th of each month, and you made the account on the 21st of the month, then the first bill you receive will be for those 14days + the subsequent month. they wont send you a bill after the first 14 days, but a "pro-rated" bill upon the completion of an uninterrupted billing cycle... maybe something similar happened to you? how long after you made changes to your account did you get this "pro-rated" bill?

[fuc847]

i've had this plan for 9 years now, very old plan:

300+300mins daytime/nighttime minutes (on weekdays)
1000mins on weekends
per second billing
First minute incoming free
CID, CW , CF included , no VM (dont need)

$50+saf+911

should i try to get a better deal? would it be realistic to get:

500 mins day
1000 mins weekend/night startig at 6pm
unl incoming
CID, CW, CF included

$30+saf+911 ?

[drhorrible]

this thread has helped me a lot, so i'll post my plan.

HUP to iPhone 3GS 16GB, $199

400 anytime, 8PM evenings/weekends
100 LD
unlimited incoming
unlimited r2r
retention value pack
6GB data

$50 after credits but before 911+SAF+taxes.

It would be nice to get 6PM evenings soon with the student promotion, but I'm very happy with it regardless, and the retention people I've spoken to have all been super helpful. I definitely feel like I'm getting a very good deal relative to all of the plans I've seen on the market.

[mcg]

Hey Everyone,

I need some help..I have been a rogers customer for almost 8 years and have a really good retentions voice plan right now however I am looking to get some DATA added. Here is my current plan details:

250 Mins + 250 Bonus Mins DT
Unlimited EVE/WKDS @ 6PM
Unlimited Incoming
UNLIMITED R2R
VM/Caller ID
100 Long Distance mins

All this for $36.XX (Taxes IN)

I just called in today hoping to add 500MB data for another $15 or something however I was offered $25, 500MB data plan with no discounts...

I tried to get some discounts but no luck... I am currently eligible for a hardware upgrade..I just extended my contract for two years in April 2009 but did not take HUP at that time.
I was even ready to do a three year contract for BOLD for $299 but she wouldn't give me a penny off...

ANybody have any ideas that could work?

ALL THE HELP IS APPRECIATED>> PM ME or just post in the forum :(

$15 for 150MB is what you will want... RET150MB3. Take it with the BB!

[bluevektor]

this thread has helped me a lot, so i'll post my plan.

HUP to iPhone 3GS 16GB, $199

400 anytime, 8PM evenings/weekends
100 LD
unlimited incoming
unlimited r2r
retention value pack
6GB data

$50 after credits but before 911+SAF+taxes.

It would be nice to get 6PM evenings soon with the student promotion, but I'm very happy with it regardless, and the retention people I've spoken to have all been super helpful. I definitely feel like I'm getting a very good deal relative to all of the plans I've seen on the market.

You should be able to get the student 6 pm evenings starting today! Rogers just released its student plans/deals and they are active as of today. I'm assuming you have to go into a Rogers store so that they can verify your student ID.

[drhorrible]

You should be able to get the student 6 pm evenings starting today! Rogers just released its student plans/deals and they are active as of today. I'm assuming you have to go into a Rogers store so that they can verify your student ID.

thanks for the heads up! i'm going to wait a couple of days before i call again, but i'll post in the thread if i'm successful.

[5abi_boy]

Hey Everyone,

I need some help..I have been a rogers customer for almost 8 years and have a really good retentions voice plan right now however I am looking to get some DATA added. Here is my current plan details:

250 Mins + 250 Bonus Mins DT
Unlimited EVE/WKDS @ 6PM
Unlimited Incoming
UNLIMITED R2R
VM/Caller ID
100 Long Distance mins

All this for $36.XX (Taxes IN)

I just called in today hoping to add 500MB data for another $15 or something however I was offered $25, 500MB data plan with no discounts...

I tried to get some discounts but no luck... I am currently eligible for a hardware upgrade..I just extended my contract for two years in April 2009 but did not take HUP at that time.
I was even ready to do a three year contract for BOLD for $299 but she wouldn't give me a penny off...
She offered me $15 2MB DATA Package which I think is useless.

ANybody have any ideas that could work?

ALL THE HELP IS APPRECIATED>> PM ME or just post in the forum

[bionicsamm]

I'm constantly over my daytime minutes since I bought my blackberry, so I called Rogers to re-negotiate.

500 daytime minutes
early evenings & weekends
caller id etc.
1000 LD minutes
500mb blackberry data bundle
$5 credit for LD
$10 credit for blackberry plan

$45 plus taxes & saf

[Ninki]

this thread has helped me a lot, so i'll post my plan.

HUP to iPhone 3GS 16GB, $199

400 anytime, 8PM evenings/weekends
100 LD
unlimited incoming
unlimited r2r
retention value pack
6GB data

$50 after credits but before 911+SAF+taxes.

It would be nice to get 6PM evenings soon with the student promotion, but I'm very happy with it regardless, and the retention people I've spoken to have all been super helpful. I definitely feel like I'm getting a very good deal relative to all of the plans I've seen on the market.

Wow, that is an amazing plan.
How did you go about getting it?? I wasn't able to get much from them today :P

[clipz2099]

The Early Cancellation Fee (“ECF”) is the greater of (i) $100 or (ii) $20 per month remaining in the service agreement, to a maximum of $400 (plus applicable taxes), and applies for each line in the plan that is terminated. In connection with your wireless data service, a Data Early Cancellation Fee (“DECF”) also applies if, for any reason, your service is terminated prior to the end of your plan’s commitment term (Data Term). The DECF is the greater of (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your service agreement. If you subscribe to a plan combining both voice and data services, both the ECF and the DECF apply.

this is from rogers website link given to me by bluevektor

just want to ask those of you who have done this I'm planning to get an iphone 3g 8g one for $99 with a data plan probably the $25 for 500MB from retentions, if i go about cancelling the data, from what is posted above i will get charged $100 only right? no other charges to my account? who should i call to cancel my data plan, retentions or regular rogers customer service # ?

[Hahutzy]

Just got off the phone with retentions. I had the old $10 2500 text, but I wanted to add the $10 value pack. So here is my new plan:

250 day time minutes
UL after 5pm + Weekends
100 LD
R2R
CID/VM/2500 text messages

$15 + SAF + 911

So happy with retentions, just called once and had the nicest lady ever!

This plan wins the thread. In my future negotiations, this plan will be the benchmark.

samm, how long have you been with Rogers?

[pgdsm]

I am currently with telus and planning on switching to Rogers ( still have two phone with until april 2010)

I want to get the best deal I can (at least better than what they offer)

Will be getting two 16bg 3gs

What I want to know is what will give me more leverage with retentions.

1. Do I take over some one elses account and call retentions?
2. Start a new account and call in the first day and talk to retentions (30 min 30 day rule)

I was told by retentions that they cannot make deals with new customers without an account and you must be with them for 6 month min before they will negotiate.
I am a rogers home phone customer but that doesnt seem to change anything as far as talking to retentions.

what I want in a plan is
350 anytime
eve and weekend at 6
rogers to rogers network (not local)
at least 1000 text
100 cd ld
and 500 mb
for $45 plus saf
this should not be that hard but they will not give this as a new customer

So what is my best bet?

oh and I plan on porting my number over, is it possible to just swap numbers?

[drhorrible]

Wow, that is an amazing plan.
How did you go about getting it?? I wasn't able to get much from them today :P

I've only made about 4 calls to retentions. I was offered the core of the plan on the second call, got rid of early evenings on the third, and added the LD minutes and some anytime minutes on the fourth.

I've tried to be really polite and ask them for different options, and just choose the best of whatever they offer. I have $25 in credits (covers incoming, r2r, and the retention value pack) which is good but not the $40+ in credits that some people in this thread have. Prior to this plan, I had been paying about $60/mo for the past three years, so I wasn't exactly generating amazing amounts of revenue for rogers.

I don't see why a similar plan wouldn't be attainable for anyone with a contract near expiry.

[Ruehasa]

How much are people able to get the 8900 Curve for? I'm trying to help a friend with a 1st time HUP, she's never gotten one since 2001. They gave me a good deal for voice and data but as for the device, they are only offering -$50 off the device and no HUP fee. As the 8900 Curve is currently selling for $224, the most they are giving me is $174. I've heard of people getting it for a lot less, any tips?

I actually got mine for 100 dollars. Well its a funny story actually, I really wanted the 8900, but they wouldn't give me any discount even after 1 hour of arguing. The best they gave me was 100 dollar for the bold, and I was on an iPhone 3G before. And they had me switch over to a bit of a cheaper plan, so I agreed. Three days later a package came from Rogers, and it was the Curve 8900. Which was really a nice surprise.

[darkzeal0tx]

Just called Rogers. Not sure if I got to Retentions or not, but here's what I have now:

Signed up for Student Plan 25 back in September '08, which includes:

MY10 Local
6:00pm Early Evenings
1000 Evening/Weekends
100 Weekday
500 Incoming
$3 text pack

Total = $40.06/month

Spoke to a Joanna and she was dead set on saying that the $25 plan was the lowest they offered. Also couldn't tell me the number of someone who called me.

Should I try again?

Same situation here, currently I still have no luck either...

[mvd88]

Kind of curious how I did... contract was ending at September so I called in and negotiated a new phone/plan... I'm pretty minimal when it comes to usage, especially during the day but I wanted something nice for once while sticking with a pretty bare bones plan...

$79.99 HTC Dream

$15 100 anytime/1000 6pm evening/weekend minutes
50 Text Messages
$15 150mb data plan
$8 Caller Display
$7.88 = $6.95 + $0.50 + $.043 SAF etc.

$15 credit for the first four months

TOTAL : $45.88 monthly ($30.88 for the first four months)

It seems like the EPP $17.50/month plan would have probably been a better deal... but I just really won't use the minutes anyway...

I had to call in a second time to get the phone reduced to $79.99 from originally it going to be $99.99, the woman I got the second time was kind of rude too about it... I mean the website price is $79.99 when signing a new contract, and my local rogers place its only $49.99 when signing up... seemed really weird I was given such a hard time about simply asking for the advertised/public price... Oh well.

[IceQue]

250+100 = 350 Daytime mins
Free after 5pm
Rogers 2 Rogers
Unlimited Incoming
1000 Cdn Long distance mins
Iphone Value pack = Caller Id, VVM, 500mb of data, unlimited txt, mms.

Discounts:

Discount(s)

* Digital Call Display Credit - To be removed on 24/08/2011
* Monthly Plan Credit
* Monthly Plan Credit - To be removed on 07/09/2011
* Monthly Plan Credit - To be removed on 18/07/2011
* 6 pm Eve Student Discount - To be removed on 11/12/2011
* Better Choice Bundles 15% Disc
* Incoming Calling Opt. Cr - To be removed on 06/05/2011
* Rogers to Rogers 2 Yr Bonus - To be removed on 24/06/2011
* 33.3% Value Pack Add-on Disc.

Comes out to about $50 a month. used to be $45 but I changed the data package from the BB value pack ($30) to the Iphone value pack ($35)

[IceQue]

My ex-gf now whose plan I got for her, she had;

250 daytime mins
Caller Id
500 txt msgs
100 Cdn LD mins
Free after 5pm
Rogers 2 Rogers

Total after taxes came out to $20ish dollars a month

[casey5]

Hey Everyone,

I need some help..I have been a rogers customer for almost 8 years and have a really good retentions voice plan right now however I am looking to get some DATA added. Here is my current plan details:

250 Mins + 250 Bonus Mins DT
Unlimited EVE/WKDS @ 6PM
Unlimited Incoming
UNLIMITED R2R
VM/Caller ID
100 Long Distance mins

All this for $36.XX (Taxes IN)

I just called in today hoping to add 500MB data for another $15 or something however I was offered $25, 500MB data plan with no discounts...

I tried to get some discounts but no luck... I am currently eligible for a hardware upgrade..I just extended my contract for two years in April 2009 but did not take HUP at that time.
I was even ready to do a three year contract for BOLD for $299 but she wouldn't give me a penny off...
She offered me $15 2MB DATAPackage which I think is useless.

ANybody have any ideas that could work?

ALL THE HELP IS APPRECIATED>> PM ME or just post in the forum

+1 I was also offered that package 2 weeks ago.

[par1000]

Hey everyone,

Just wondering if a few of you could help me out here:

I am on a corporate contract and I renewed my contract and did a HUP August 2008 and in one year I have already brought rogers close to $1900 in revenue.

My question is what the tier system is at Rogers?

2ndly What are the current HUP prices being provided by Rogers?

Thanks to everyone that responds.

My plan is the following:

900 Daytime Minutes
Unlimited Weekend/Eve
1 GB BES data plan
$15 Blackberry value pack with 2500 txt msgs
1000 North American Long Distance minutes
-----------------------------
Total: $100 + tax + the other charges
And I currently have the Curve and really want the 8900.

Anyone think I can get anything else for free..... such as overage for like 10 cents rather than 30 cents?

[thetenken]

Hey everyone,

Just wondering if a few of you could help me out here:

I am on a corporate contract and I renewed my contract and did a HUP August 2008 and in one year I have already brought rogers close to $1900 in revenue.

My question is what the tier system is at Rogers?

2ndly What are the current HUP prices being provided by Rogers?

Thanks to everyone that responds.

My plan is the following:

900 Daytime Minutes
Unlimited Weekend/Eve
1 GB BES data plan
$15 Blackberry value pack with 2500 txt msgs
1000 North American Long Distance minutes
-----------------------------
Total: $100 + tax + the other charges
And I currently have the Curve and really want the 8900.

Anyone think I can get anything else for free..... such as overage for like 10 cents rather than 30 cents?

At that revenue you would be at Tier 4 (pricing the same or a little cheaper than new activations and no admin fee) but they will tell you that you can't HUP if you got the Curve last August since HUP on smartphones is two years. Not to say it can't be done just may take a few calls to find a willing CxR.

[DarkPaladin56]

I just called Rogers CSR in hopes of dumbing down my data plan from 500MB to 150MB to save myself some cash because the first two months of data are supposed to be unlimited. The CSR told me that there was no two months of unlimited data for my Iphone 3G's plan, but I recalled the CSR that gave me the plan said that I'd have 2 months free data. I'm confused, do I or don't have 2 months free data?

[Moiz]

I just called Rogers CSR in hopes of dumbing down my data plan from 500MB to 150MB to save myself some cash because the first two months of data are supposed to be unlimited. The CSR told me that there was no two months of unlimited data for my Iphone 3G's plan, but I recalled the CSR that gave me the plan said that I'd have 2 months free data. I'm confused, do I or don't have 2 months free data?


http://www.rogers.com/web/content/wireless-plans/iphone_smartphone_plans




Rogers gives you “worry free” data! Rogers helps you control data costs in 3 ways:

Use your first 2 months to see how much data you really need, with no overage fees. This gives you 2 full months to monitor your usage and make sure that you're on the right plan to get the best value.
Overage rates at only 3¢ per MB.
Receive text message alerts when you've used up the data allotment in your monthly plan.


its not free data, its "worry free" as in pay for your subscribed amount with no overage fees for 2 months. this is why ppl are saying to be on the 150mb plan for the first two months, cuz you're essentially getting unltd data for the $15 you pay for 150mb.

[DarkPaladin56]

http://www.rogers.com/web/content/wireless-plans/iphone_smartphone_plans





its not free data, its "worry free" as in pay for your subscribed amount with no overage fees for 2 months. this is why ppl are saying to be on the 150mb plan for the first two months, cuz you're essentially getting unltd data for the $15 you pay for 150mb.

I just called back and they said since I'm doing a HUP (After my previous 3yr contract expired) and doing a retentions plan, I'm not eligible for this 2 month "worry free" data. =/

[dmak]

I redid a plan for a friend of mine, she now has:

2000 min with evenings at 6
1000 canadian long distance
unlimited txt
on device browsing (dumb phone)

final cost is $85 all said and done

[MoreYummy]

At that revenue you would be at Tier 4 (pricing the same or a little cheaper than new activations and no admin fee) but they .

How do you calculate the tier im at currently?

[mattt33]

How do you calculate the tier im at currently?
Here you go...

Tier 1 = < $1000
Tier 2 = $1001 - 1300
Tier 3 = $1301 - 1500
Tier 4 = $1501 - 2500
Tier 5 = $2501+

[bluevektor]

I just called back and they said since I'm doing a HUP (After my previous 3yr contract expired) and doing a retentions plan, I'm not eligible for this 2 month "worry free" data. =/

Yeah I got a similar response from a CxR when I just did my HUP. I managed to convince her to give me "unlimited data" for the first month of my contract just to test out how much data I'm actually going to use. Of course I'm still paying for my 500 MB because it's a mega value plan, but I'm just happy I won't have any overage fees for that first month.

If you call them back and ask nicely, they should be able to give you unlimited data for 1 month at least.

[bombers408]

Can someone help me

I just called
and i said i wanna know if there is any good plan
and she gave me this
20 dollars 250 daytime unlimited @8pm and caller Id and rogers to rogers
5 dollars for 1000 long distance
3 dollars for 500 msgs
after tax is 40.05


and at that time is said ok i'll get it
but i asked what if i cancel during my contract period
she said u will get 400 fine.
i said then no i'll think about then i don't want contract.
and she siad ok she gave me reference number and she said if i'm interested
i can call them.

why mine is so expensvie ?
what should i do now?

do i call again and said i wanna cancelled?
someone help me


i

[bombers408]

oh i wanna ask
which numbers do u guys call in
and do u say to representive u wanna cancel?
or u just talk to machine u wanna cancel?

[bluevektor]

Can someone help me

I just called
and i said i wanna know if there is any good plan
and she gave me this
20 dollars 250 daytime unlimited @8pm and caller Id and rogers to rogers
5 dollars for 1000 long distance
3 dollars for 500 msgs
after tax is 40.05


and at that time is said ok i'll get it
but i asked what if i cancel during my contract period
she said u will get 400 fine.
i said then no i'll think about then i don't want contract.
and she siad ok she gave me reference number and she said if i'm interested
i can call them.

why mine is so expensvie ?
what should i do now?

do i call again and said i wanna cancelled?
someone help me


i

I don't get it. You have the standard retention deal. What else are you expecting? Plans are only good if they suit your needs. You could try to get maybe a $5-10 credit, but that'll depend on your past usage and your history with Rogers. What price are you thinking?

[IBOPM]

I just called, the CxR said that they're doing some kind of upgrade and they can't even login to their computers. :( So I have to call another day.

[darkensky]

I just called them and I tried to change my dad's monthly $25 plan to a family $40 dollar plan... I asked him if I could get some bonus minutes and he said "no, I can't do that"... Does that happen often? :confused: I guess I'll try again tomorrow...

[wchengw]

I just called them and I tried to change my dad's monthly $25 plan to a family $40 dollar plan... I asked him if I could get some bonus minutes and he said "no, I can't do that"... Does that happen often? :confused: I guess I'll try again tomorrow...

That happens all the time but you will get a nice cs eventually. However, it is hard to get some free deals for family plan though.

[J-Wo]

Here you go...

Tier 1 = < $1000
Tier 2 = $1001 - 1300
Tier 3 = $1301 - 1500
Tier 4 = $1501 - 2500
Tier 5 = $2501+

Thanks Matt. Do you have an explanation of the what the Tiers mean? For example, I'm pretty sure if you're in Tier 1 then any HUP you have to add like $100 or $200, plus $35 admin fee... By Tier 5 your HUP is minus $50, then no admin fee

[Fp1]

Just wanted to tell everyone that I have been calling Rogers for the last week. I had 3 phones on month to month and signed them up on 2 and 3 year contracts based on some really good retention plans (very similar to ones in this thread, some better and worse, paying $25,$25,and $45/w/data).

I was offered 2 free phones with 2 of the accounts but wanted to decide which ones I wanted so I said I would call back. And then when I called in yesterday, the representative said that I am not eligible for them because my existing plans were too good already and rogers was not making any money on my account.

The rep put a note on my account saying all previous offers are null and void with no exceptions. So I cant even give an old reference ID# anymore to get what I was told I was allowed to get, its even very clear in the notes I was offered that (I tried many times).

I then complained that they made me sign contracts and they are not fullfilling their end of the bargain and they said they would allow me to cancel my plan back to month to month but I'm no longer allowed for retentions plans but only "market plans".

Not happy. I've been with them since 2000. Never thought I would be blacklisted.

[mattt33]

Thanks Matt. Do you have an explanation of the what the Tiers mean? For example, I'm pretty sure if you're in Tier 1 then any HUP you have to add like $100 or $200, plus $35 admin fee... By Tier 5 your HUP is minus $50, then no admin fee
Sorry, can't believe i left that out...being the actual useful information.

Tier 1 - $100 more than new activation price PLUS admin fee
Tier 2 - $75 more.......................................PLUS admin fee
Tier 3 - New activation price PLUS admin fee
Tier 4 - New activation price; NO admin fee
Tier 5 - $25 less than new activation price; NO admin fee

Hope that helps.

[mattt33]

The rep put a note on my account saying all previous offers are null and void with no exceptions.


Yikes...never thought this was a possibility. Anyone else ever heard of this?!:confused:

[rsftl]

hey everyone..just wondering if someone could help me out a bit

currently i have
$25 250 anytime min with unlimited evenings after 6 and weekends
unlimited txting for $10
$8 Call display but i get credited for that so its basically free
so my bills around $35 + saf+tax+911 fees

im moving away for university soon so first of all i guess id be looking to change my number and get some long distance minutes. I have a blackberry so i also want some data (500mb should be more than enough). However the last time i called retentions the lady said i'd have to pay $25 for the 500mb and that WOULD NOT include any txting and id have to pay another $10 for unlimited txting. that would mean by bill wouldve been $60 BEFORE saf, tax ,etc and thats too much.

Now, what i want is some value pack that includes SOME DATA (preferably 500mb but less is okay) and txting (2500 txt is okay, dont really need unlimited), along with some LD mins so i can call back home from uni. Is there something like that which i can get? Anyone have a good plan for their blackberry that they'd like to share? I wanna know what to ask retentions before i call them...

[echandler]

Hey all,
first time poster. read the retentions thread thoroughly. Here is the 'deal' i got.

since i am a student, i opted for the new data plan ($50, on another post). called retentions and got a $5 retentions value pack (CiD, VM, 2500 txt) so my plan looks like

200 mins
evenings @ 6pm
My5 Canada-wide
500mb data
CiD
VM
2500 text

$55+saf+taxes (was paying $55 for my10 and same features sans data)

unfortunately, i couldn't get any extra minutes or free incoming/r2r. i think this has to do with the fact that the student deals aren't very flexible. Anyways, just thought i would share my experience with Retentions.

[Dazog]

hey everyone..just wondering if someone could help me out a bit

currently i have
$25 250 anytime min with unlimited evenings after 6 and weekends
unlimited txting for $10
$8 Call display but i get credited for that so its basically free
so my bills around $35 + saf+tax+911 fees

im moving away for university soon so first of all i guess id be looking to change my number and get some long distance minutes. I have a blackberry so i also want some data (500mb should be more than enough). However the last time i called retentions the lady said i'd have to pay $25 for the 500mb and that WOULD NOT include any txting and id have to pay another $10 for unlimited txting. that would mean by bill wouldve been $60 BEFORE saf, tax ,etc and thats too much.

Now, what i want is some value pack that includes SOME DATA (preferably 500mb but less is okay) and txting (2500 txt is okay, dont really need unlimited), along with some LD mins so i can call back home from uni. Is there something like that which i can get? Anyone have a good plan for their blackberry that they'd like to share? I wanna know what to ask retentions before i call them...

I just got the 6 gig plan for 15 dollars after 15 dollar credit from retentions, first they offered me 500 mb for 25 minus 10 dollars, i said the 6 gig is still on they checked and gave me 6 gig for 30 minus 15 credit.

I just stated what the competitors are offering unlimited usage on there networks and they budged, or threated to buy out ur contract and walk.

[ECBomb]

Just wanted to tell everyone that I have been calling Rogers for the last week. I had 3 phones on month to month and signed them up on 2 and 3 year contracts based on some really good retention plans (very similar to ones in this thread, some better and worse, paying $25,$25,and $45/w/data).

I was offered 2 free phones with 2 of the accounts but wanted to decide which ones I wanted so I said I would call back. And then when I called in yesterday, the representative said that I am not eligible for them because my existing plans were too good already and rogers was not making any money on my account.

The rep put a note on my account saying all previous offers are null and void with no exceptions. So I cant even give an old reference ID# anymore to get what I was told I was allowed to get, its even very clear in the notes I was offered that (I tried many times).

I then complained that they made me sign contracts and they are not fullfilling their end of the bargain and they said they would allow me to cancel my plan back to month to month but I'm no longer allowed for retentions plans but only "market plans".

Not happy. I've been with them since 2000. Never thought I would be blacklisted.

I don't quite understand why you got blacklisted though...just because they offered you good deals on retention plans? the rep offered you the plans for a reason: to keep your business. Now Rogers claiming that they are not making any money off of your lines is stupid. The rep is stupid and is abusing his/her power. I'm paying about $33 for my current plan and I haven't had a rep talk to me like I'm robbing them. So how about those people who pay $100/month? Rogers doesn't exactly treat those people like gold either, so either way I look at it, Rogers can't be losing money. The iPhone, data plans, and text messaging plans will compensate for whatever $$ they claim they are "losing".

Now, I'm not sure how you can get around to disputing this, but I say you should give Rogers retentions a call and explain your situation to them. It seems to me that you were treated unfairly, and maybe say something like "with the current economic crisis, I STILL committed to 3 phone lines. I don't quite understand why the rep thought I was stealing money from your company and why he/she blacklisted me. I was offered 2 free phones by another rep, and if that rep thought I was stealing money from Rogers, they would not have offered me the 2 free phones to begin with.".

Maybe cuz I've heard too many stories of Rogers ripping people off so I wanna help others get a more reasonable offer from them. I really will consider Fido after this current contract expires, just not for another 3 years lol (since I just recently renewed).

[drhorrible]

welp I called about free student 6pm evenings today and was denied (in-market plans only). It doesn't make much of a difference as I have plenty of voice minutes, but free stuff is always nice.

[belowzeros]

Here you go...

Tier 1 = < $1000
Tier 2 = $1001 - 1300
Tier 3 = $1301 - 1500
Tier 4 = $1501 - 2500
Tier 5 = $2501+


are tiers factoring only wireless billing? I have a Onebill account that hits about $200 a month so am hoping maybe I'll get lucky =p

tks

[mcg]

I'm guessing it's PER LINE. lol

And well, what can the cable dept. give you at Tier 5? A HUP on channels? :lol: maybe

[bluevektor]

welp I called about free student 6pm evenings today and was denied (in-market plans only). It doesn't make much of a difference as I have plenty of voice minutes, but free stuff is always nice.

What exactly does "in-market plans only" mean? Just basically excludes retentions plans? So if I have a mega value plan with monthly credits, I should still be eligible for the free 6 pm evenings right? Well it doesn't really matter. I'm going to wait and see if they come up with My10 like last year and then perhaps I will call Rogers up and see if I can negotiate something.

[exploreanu]

I called them this evening, and told them I was changing to another operator, the girl asked why and I told her abt their "òffer"; and she asked if Rogers matched their offer, would I stay with them, and i gladly said yes :D
(took me everything I had not to yell score ) lol

She offered me:

250mins daytime , free evenings and week-ends after 6
100mins Canadian Long Distance
Caller ID ,voicemail, conferencing etc
Unlimited txtg *after i told her i was still iffy*
$25


OR


250mins daytime , free evenings and week-ends after 6
100mins Canadian Long Distance
Caller ID, Voicemail etc.
500mb data
2500text,picture, IM
$45


So I told her I'd think about it and call back.

I checked the other carriers website, , called back,, and told them that the same offer (#2), I was getting with the other carrier for $50, plus I would get a Blackberry for cheap.


So i got a Blackberry for $9.99 (+ Activation fee) and she docked $5 off the offer ,making it $40.



:D :D :D :D

AWESOME THREAD!!!!!

[bombers408]

i already called 4 times today
this is the best i got
20 dollar plan 250airtime plus unlimited at 6pm and with caller ID
5 dollars for 1000 long distance
3 dollar for txt msgs
plus unlimited incloming call
total is 28 plus fees is 40.55

it's so expensvie, why i saw so many had cheap deal?
i wanna rogers to rogers too and i want it cheaper

do i have to call again todayt??

how can someone help me and teach me how to negotiate

thanks

[da_hool]

What exactly does "in-market plans only" mean? Just basically excludes retentions plans?

Yes.


So if I have a mega value plan with monthly credits, I should still be eligible for the free 6 pm evenings right?

I got it on my plan but I think it might be YMMV (depending on the CSR).

http://members.shaw.ca/dahool/rogers.jpg

[bluevektor]

Yes.



I got it on my plan but I think it might be YMMV (depending on the CSR).

http://members.shaw.ca/dahool/rogers.jpg

Wow that has got to be one of the best plans I have ever seen!

How did you manage to get $30 worth of MSF? I have similar except only $15 worth. I would love to get that extra $15. What sort of bargaining did you do to get it? I'm just in so much awe right now.

[lordiablo9]

I did the same thing today, and managed to get the 6pm for students for free, at least that's what they told me.
don't call retentions, just call the normal number, and they'll tell u to go to a rogers store and show ur student id. they'll add it on the spot.

I'm on the 250 minutes retention plan btw...so i guess it differs from person to person.




What exactly does "in-market plans only" mean? Just basically excludes retentions plans? So if I have a mega value plan with monthly credits, I should still be eligible for the free 6 pm evenings right? Well it doesn't really matter. I'm going to wait and see if they come up with My10 like last year and then perhaps I will call Rogers up and see if I can negotiate something.

[lookingforstufffff]

Wow that has got to be one of the best plans I have ever seen!

How did you manage to get $30 worth of MSF? I have similar except only $15 worth. I would love to get that extra $15. What sort of bargaining did you do to get it? I'm just in so much awe right now.
From the looks of it there's no CD/VM, I got the same thing for +.50 cents more.

[bluevektor]

From the looks of it there's no CD/VM, I got the same thing for +.50 cents more.

He's got the CID/VM/2500 text $10 value pack. You got a similar thing?! Man, how are you guys doing it?

[casey5]

Sorry, can't believe i left that out...being the actual useful information.

Tier 1 - $100 more than new activation price PLUS admin fee
Tier 2 - $75 more.......................................PLUS admin fee
Tier 3 - New activation price PLUS admin fee
Tier 4 - New activation price; NO admin fee
Tier 5 - $25 less than new activation price; NO admin fee

Hope that helps.

Wow, that explains a lot! :) Well, almost...so the rep told me hubby was still in tier 1 (only $500+ revenue on his current contract) but agreed to discount $50 off new activation price for the w705 and all they "asking" is that he pays the activation fee.

[J-Wo]

So i got a Blackberry for $9.99 (+ Activation fee) and she docked $5 off the offer ,making it $40.

Good deal, I got my friend a similar deal with retentions just the other day. What Blackberry did you get for $9.99 though? My friend got the 8900 Curve but for $174

[J-Wo]

Sorry, can't believe i left that out...being the actual useful information.

Tier 1 - $100 more than new activation price PLUS admin fee
Tier 2 - $75 more.......................................PLUS admin fee
Tier 3 - New activation price PLUS admin fee
Tier 4 - New activation price; NO admin fee
Tier 5 - $25 less than new activation price; NO admin fee

Hope that helps.

That is really really helpful Matt, thanks so much! I just really wish someone (the OP perhaps?) could update post #1 with some of this useful info

[captawesom3]

Good deal, I got my friend a similar deal with retentions just the other day. What Blackberry did you get for $9.99 though? My friend got the 8900 Curve but for $174
The blackberry he got is probably the Pearl Flip.. its the only one i know that they'll let go for 9.99...

[MountainM]

I called them this evening, and told them I was changing to another operator, the girl asked why and I told her abt their "òffer"; and she asked if Rogers matched their offer, would I stay with them, and i gladly said yes :D
(took me everything I had not to yell score ) lol

She offered me:

250mins daytime , free evenings and week-ends after 6
100mins Canadian Long Distance
Caller ID ,voicemail, conferencing etc
Unlimited txtg *after i told her i was still iffy*
$25


OR


250mins daytime , free evenings and week-ends after 6
100mins Canadian Long Distance
Caller ID, Voicemail etc.
500mb data
2500text,picture, IM
$45


So I told her I'd think about it and call back.

I checked the other carriers website, , called back,, and told them that the same offer (#2), I was getting with the other carrier for $50, plus I would get a Blackberry for cheap.


So i got a Blackberry for $9.99 (+ Activation fee) and she docked $5 off the offer ,making it $40.



:D :D :D :D

AWESOME THREAD!!!!!


This is a killer deal I think, did you use bells $45 data\400 min voice plan? Can I get away with just saying I have a friend that has this plan and I would like to get the same thing? I've been a customer for 4 years, the last year has been month to month contract and I'm about 75$ a month on my line and 45 on another line.

[exploreanu]

This is a killer deal I think, did you use bells $45 data\400 min voice plan? Can I get away with just saying I have a friend that has this plan and I would like to get the same thing? I've been a customer for 4 years, the last year has been month to month contract and I'm about 75$ a month on my line and 45 on another line.

I know right, FREAKIN' AWESOME deal IMO. I used the Virgin Mobile plan that they have on their website. The $50 BB plan. And I have been a customer for 3 years+ as well, I think it works better if you;ve been with Rogers for a while.

The girl was REALLY nice on the phone with me, and before hanging up, I told her that she had been really helpful and said thanks and she was like aww thank you, no one's ever said that to me on the phone lol :P

[MountainM]

I was just reading telus retention thread and saw that a lot of them are getting unlimited internet too... so I might try to use that as a bargaining tool. the telus customers are getting unlimited in like 50$ plans. Thats unbelievable!


Ether way I'm defintely calling tomorrow

[ECBomb]

He's got the CID/VM/2500 text $10 value pack. You got a similar thing?! Man, how are you guys doing it?

i thought the $10 value pack only includes CID/VM/125 texts

when did they up it to 2500 texts?

[ECBomb]

Yes.



I got it on my plan but I think it might be YMMV (depending on the CSR).

http://members.shaw.ca/dahool/rogers.jpg

that's a great deal. i would love to have the MY5 as well, but i already have R2R and unlimited incoming. and i'm $3 cheaper than yours, so i guess i shouldn't complain XD

[mattt33]

i thought the $10 value pack only includes CID/VM/125 texts

when did they up it to 2500 texts?
It's 2500 texts - for as long as i've known.

[bluevektor]

i thought the $10 value pack only includes CID/VM/125 texts

when did they up it to 2500 texts?

Well the retentions value pack is $10 for CD/VM/2500 text. It's one of the first things retentions usually offers you. At least in my experience.

[ECBomb]

OH! retentions lol, ya i totally forgot that they offer that. i thought it was the normal value pack that Rogers offers. i actually have that, and got the credits for it lol, woohoo!

and seriously, 2500 is pretty much unlimited. i pretty much text as much as i can, and i can't even exceed 300 texts per month LOL

[samm]

OH! retentions lol, ya i totally forgot that they offer that. i thought it was the normal value pack that Rogers offers. i actually have that, and got the credits for it lol, woohoo!

and seriously, 2500 is pretty much unlimited. i pretty much text as much as i can, and i can't even exceed 300 texts per month LOL

For the most of us, 2500 is pretty much unlimited like you said. Unless you have a kid/teen that can text 14,528 in a month!

http://www.mercurynews.com/living/ci_11907423

[sneak_around]

My ex-gf now whose plan I got for her, she had;

250 daytime mins
Caller Id
500 txt msgs
100 Cdn LD mins
Free after 5pm
Rogers 2 Rogers

Total after taxes came out to $20ish dollars a month

..she used you :D

[da_hool]

Wow that has got to be one of the best plans I have ever seen!

How did you manage to get $30 worth of MSF? I have similar except only $15 worth. I would love to get that extra $15. What sort of bargaining did you do to get it? I'm just in so much awe right now.

I've been with Rogers since about 1996 or so. I'd negotiate every couple years and my plans were usually on par with most retention plans posted here. Back in November I did a $49 BlackBerry 8900 and negotiated the following.

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Rogers Wireless Ambassador 20% -1.00
BB Data Value Pack 30.00
Savings: Value Pack Credit -10.00
5PM Early Eve. Calling Option 7.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
911 Emergency Svc Access Fee 0.50
System Access Fee 6.95

Total before taxes: $38.45

After the first bill, my plan got screwed up because the $10 Value Pack feature credit vanished. Technically this value pack wasn't supposed to be $20 but that is what was offered and I got the rep to document it on my account notes at the time.

This feature credit couldn't be added to my account anymore so I was given an extra $10 Monthly Plan Credit to compensate. The problem with this is that I was already at $15 MPC's and my plan is only $20. After several more months of dealing with incompetent reps who messed up my plan even further, I finally got a knowledgable rep who changed me to my current plan (minus the 6PM Early Eve Student Discount which I added later on).

I'm extremely happy with my plan now!

[bluevektor]

I've been with Rogers since about 1996 or so. I'd negotiate every couple years and my plans were usually on par with most retention plans posted here. Back in November I did a $49 BlackBerry 8900 and negotiated the following.

...

I'm extremely happy with my plan now!

Yeah I would be extremely happy if I were you too. I just started my contract which is almost identical to yours and I got it for $50ish all-in. And I thought that was a good deal. Now I need to think of some way to try and get those last $15 credits. I doubt it'll be possible, but I'll just have to keep my eyes open for price match opportunities or something. Thanks for sharing though!

[mcg]

Just wanted to tell everyone that I have been calling Rogers for the last week. I had 3 phones on month to month and signed them up on 2 and 3 year contracts based on some really good retention plans (very similar to ones in this thread, some better and worse, paying $25,$25,and $45/w/data).

I was offered 2 free phones with 2 of the accounts but wanted to decide which ones I wanted so I said I would call back. And then when I called in yesterday, the representative said that I am not eligible for them because my existing plans were too good already and rogers was not making any money on my account.

The rep put a note on my account saying all previous offers are null and void with no exceptions. So I cant even give an old reference ID# anymore to get what I was told I was allowed to get, its even very clear in the notes I was offered that (I tried many times).

I then complained that they made me sign contracts and they are not fullfilling their end of the bargain and they said they would allow me to cancel my plan back to month to month but I'm no longer allowed for retentions plans but only "market plans".

Not happy. I've been with them since 2000. Never thought I would be blacklisted.

This sorta actually happened to me too, the rep also said to me that she would hand off my account over to audit.

I just called back immediately after and just basically told the other rep that the previous one was rude and blah blah, and they did a coachback and well, everything was fine afterwards.

[omgbbqpizza369]

OH! retentions lol, ya i totally forgot that they offer that. i thought it was the normal value pack that Rogers offers. i actually have that, and got the credits for it lol, woohoo!

and seriously, 2500 is pretty much unlimited. i pretty much text as much as i can, and i can't even exceed 300 texts per month LOL

Hey I was wondering if the 2500 txts in the retention value pack are only out-going? Because now that Rogers charges for incoming texts I'm confused about whether I should try to get this value pack, or a $15 one that includes a 1000 text messaging bundle.

[ECBomb]

This sorta actually happened to me too, the rep also said to me that she would hand off my account over to audit.

I just called back immediately after and just basically told the other rep that the previous one was rude and blah blah, and they did a coachback and well, everything was fine afterwards.

are they allowed to just hand you over to audit like that though? i mean it's not like you blackmailed the rep that offered you the plan...

[captawesom3]

Hey I was wondering if the 2500 txts in the retention value pack are only out-going? Because now that Rogers charges for incoming texts I'm confused about whether I should try to get this value pack, or a $15 one that includes a 1000 text messaging bundle.

this includes 2500 outgoing texts, but you get unlimited receiving texts, it is basically counted as a messaging plan so you wont get charged for incoming texts.

[Flyhigh]

This is my current plan. with so many good plans now, I don't know if my plan is hot or only average. Please let me know.

250/unlimited Eve/Wkds Plan 25
Savings: Monthly plan credit -10
Savings: Monthly plan credit -5
100 Bonus minutes 0
BB DAta value pack 30
Unlimited Incoming 10
Savings: Unlimited incoming -10
Rogers to Rogers calling 5
Savings: Rogers to rogers -5
Call display 8
Savings: call display -8
911 0.50
SAF 6.95

Total before taxes 47.45
Total after taxes 53.62

*One thing I wanted to ask is the BB data value pack included the following

* 500 MB for e-mail, IM, browsing
* Call Display with Name Display
* Enhanced Voicemail
* 10,000 sent Text Messages
* 10,000 Picture/Video Messages
* WhoCalledTM

Then Why am I being charged for the call display again? I added the data pack after the call display was in place for years of course. Thank you!

[da_hool]

*One thing I wanted to ask is the BB data value pack included the following

* 500 MB for e-mail, IM, browsing
* Call Display with Name Display
* Enhanced Voicemail
* 10,000 sent Text Messages
* 10,000 Picture/Video Messages
* WhoCalledTM

Then Why am I being charged for the call display again? I added the data pack after the call display was in place for years of course. Thank you!

It looks like just sloppy work from the rep that did your plan who didn't remove the individual feature and corresponding discount code.

[mcg]

are they allowed to just hand you over to audit like that though? i mean it's not like you blackmailed the rep that offered you the plan...

Yeah they are, and as long as your account credits are noted then it will work out. In my case everything was documented including the SAF waive, which was actually tacked on by ROGERS automatically when my dad was still MTM on an AT&T plan.

[MountainM]

Well called in today.

I got the basic

250min plan
CID,VM,unlimited txt, 500meg data, 100 LD min.
59.27 inc. taxes, saf, 911


I was going to tell her that I would think about it, but then she said that was on a month to month basis so I took it for now.

Phones
Dream\Magic - 54.99
8900 - 199
Iphone 3GS 16GB - 174

no admin fee on any of them

[Havo]

Well called in today.

I got the basic

250min plan
CID,VM,unlimited txt, 500meg data, 100 LD min.
59.27 inc. taxes, saf, 911


I was going to tell her that I would think about it, but then she said that was on a month to month basis so I took it for now.

Phones
Dream\Magic - 54.99
8900 - 199
Iphone 3GS 16GB - 174

no admin fee on any of them

try to get R2R or unlimited incoming or both if u can and your plan should be pretty good. As for the HUP prices... those are good considering most people got their 3GS for 199. You're basically getting a $25 discount on your HUP as opposed to paying the new activation price.

[P0rkchop]

Make sure you double/ triple check the bill. I have 4 lines on mine and one was missing the rogers to rogers and 2 were missing the 5$ credit for the value pack. Also on the hardware upgrades all the credits were missing. I called and the first lady I spoke to was actually causing me to lose my mind. She was telling me it wasn't possible to wave the hardware fee. I was looking at my bill and one of the 4 phones did have it waved and I tried ever so hard to have her understand (she wouldn't even add my rogers to rogers when I explained all other 3 lines had it and I arranged them all same day) until I asked to speak to a different representative. The new representative could see how distraught I was and fixed it. I think she even took an additional $50 off because I still have a $50 mail in rebate :shrug:

Long story short it all worked out, just check your bills :)

[ahbitheman]

Well called in today.

I got the basic

250min plan
CID,VM,unlimited txt, 500meg data, 100 LD min.
59.27 inc. taxes, saf, 911


I was going to tell her that I would think about it, but then she said that was on a month to month basis so I took it for now.

Phones
Dream\Magic - 54.99
8900 - 199
Iphone 3GS 16GB - 174

no admin fee on any of them

thats a joke that the 8900 is more expensive than the iphone 3gs right? Iphone OWNS

[wchengw]

Anyone has data on a family plan? Is it really shared between lines? I am thinking about get $30 6GB and shared between 2 lines family plan.

[TimBitz]

I noticed a few of you mentioning $3 - 500 text addons. (Last month they only offered me $3 - 100 or $5 - 500)
I asked about the $10 retention pack with 2500 and they gave me a $5 credit.

I'm looking into getting rid of voicemail, as it charges my out-of-town friends long distance when I reject their calls to call them back (they dont have LD, and I have 1000).
Planning to ask about getting a normal text addon and CID credit instead of the pack.

So just curious, what text options have Rogers reps recently offered you guys? XD

[wchengw]

I noticed a few of you mentioning $3 - 500 text addons. (Last month they only offered me $3 - 100 or $5 - 500)
I asked about the $10 retention pack with 2500 and they gave me a $5 credit.

I'm looking into getting rid of voicemail, as it charges my out-of-town friends long distance when I reject their calls to call them back (they dont have LD, and I have 1000).
Planning to ask about getting a normal text addon and CID credit instead of the pack.

So just curious, what text options have Rogers reps recently offered you guys? XD

Don't you have a pretty good deal already though?? I mean 400 mins, eve at 6pm, incoming, 1000 Can LD, 2500 text, CID/VM = $25 +SAF +tax :-0 I doubt you can save more by add txt and CID separately.

[pgdsm]

so would a new customer have more barganing power (call in as soon as you get the phone and ask for better deal or cancel) 30 min or 30 day canellation policy

or would it be better to take over someones plan and call retentions?

[TimBitz]

Don't you have a pretty good deal already though?? I mean 400 mins, eve at 6pm, incoming, 1000 Can LD, 2500 text, CID/VM = $25 +SAF +tax :-0 I doubt you can save more by add txt and CID separately.

Mhhh good point =)
But somehow I got hit by this "retentions bug", symptoms include pushing for the absolute best plan possible for $20 +SAF. XD

I'm hoping the only way they can deactivate my VM is to get me off the retention pack. If I switch to, say $3 - 500, and get CID credit while keeping my $5 credit, I'll effectively be cutting my price by $7.
(I don't even hit close to 500 text a month anyways)



so would a new customer have more barganing power (call in as soon as you get the phone and ask for better deal or cancel) 30 min or 30 day canellation policy

or would it be better to take over someones plan and call retentions?

I've noticed some (basic) retention plans and normal (market) plans for take over posted in the BST forum (and some on Craigslist/etc). If you are planning to take over, look for plans that are near the end of contract period so you can bargain for more. Hope that helps.

[ClemixMedia]

Can someone please quickly let me know if this is a good plan (I told the guy to call me back at 6:45 so i can get some feedbacks from you guys lol):

THIS IS WHAT I AM USING RIGHT NOW:

* 100 Wkday/unlimited Eve/Wkend
* FREE 6PM Early Eve. Calling Option
* 50 Min Bonus minutes
* Partial Detail Billing
* Call Forward/Trans.Pay Per Use
* $8 discount monthly credit.
* Free Call Display

So my total including SAF and tax would be somewhere around $31.

This is what the guy offered me:

Same Voice Plan except:

Up my 100 Wkday to 200

Data plan -> 500 meg, unlimited txt,pic,video Call display, name display, who called, visual vociemail (sure everyone gets those anyway). and HUP Iphone for $199.

Everything with SAF and Tax would come out to be $63...

SOOOOoo.. is this a good deal?

[mcg]

Is that you Clement? LOL

Umm chances are he is offering you the newly revised $40 data VP which is not a "value" pack at all, and rather a cash grab.

If you have more services with rogers I'd suggest having CXR give you their $10 retention value pack and tack on your own data package of choice. That way the better choice bundles discount can cut down on your data costs.

For me, I am on the $10 pack with 6GB $30.

[mjdavila]

this is what mine looks like:



250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Option 5.00
Data Service Plan 6GB 30.00
Unlimited Incoming Calls Opt. 10.00
250 Bonus minutes 0.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc -3.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Incoming Calling Opt. Cr -10.00
Savings: Value Pack Credit -20.00
33.3% Value Pack Add-on Disc.

Very happy :)

[redg2]

this is what mine looks like:



250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Option 5.00
Data Service Plan 6GB 30.00
Unlimited Incoming Calls Opt. 10.00
250 Bonus minutes 0.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc -3.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Incoming Calling Opt. Cr -10.00
Savings: Value Pack Credit -20.00
33.3% Value Pack Add-on Disc.

Very happy :)

So how much exactly do u pay after everything a month? Can you tell us how you got this (e.g. was your plan up or is this a HUP)

Thanks

[bluevektor]

Wow that plan is ridiculous. Your base plan is only $20, yet somehow you managed to get $30 worth of monthly credits along with all of those features credits. I'm impressed. I am also curious how you managed to negotiate that.

[Jonavin]

this is what mine looks like:



250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Option 5.00
Data Service Plan 6GB 30.00
Unlimited Incoming Calls Opt. 10.00
250 Bonus minutes 0.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc -3.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Incoming Calling Opt. Cr -10.00
Savings: Value Pack Credit -20.00
33.3% Value Pack Add-on Disc.

Very happy :)

Well, that's something I haven't seen before. I didn't know that was a possible credit. And you managed to get more monthly credits than your base plan. Very impressive.

[ClemixMedia]

Is that you Clement? LOL

Umm chances are he is offering you the newly revised $40 data VP which is not a "value" pack at all, and rather a cash grab.

If you have more services with rogers I'd suggest having CXR give you their $10 retention value pack and tack on your own data package of choice. That way the better choice bundles discount can cut down on your data costs.

For me, I am on the $10 pack with 6GB $30.

omg chris LOL. wow a dedicated rfd member huh...how are you doing? anyway

I am gonna try to bargain some more and see if I can get some monthy plan credit and knock it down to fifty something dollars.

[redg2]

Hi guys,

I currently have 3 lines with rogers + cable.

All 3 lines have the same corporate plan:

250 mins
Evening after 6pm/Weekends Free
2500 txt
caller ID
Voicemail

All for about $29 after tax and SAF etc...

I called retentions wanting to do a HUP for Iphone3GS with 6 gig data plan, and they said the best they could do was about $64 (data plan ($30) + voice plan)).

They basically said something about how they can't give me much if I'm on corporate plan.

Does anyone have any suggestions on how I can get a better deal? I'm looking to either have:

1) Monthly bill about $55 after tax + SAF etc

or

2) Get something added like Rogers 2 Rogers or Unlmted incoming.

Thanks for any help

[omgbbqpizza369]

Hey guys I noticed on the Bell website that they offer a My10 kind of deal for their student plans. It has the features that match Rogers, for $25; I was wondering if anyone is able to get Rogers My10 through a comparison with Bell's plans.

[JT94]

I renewed the last remaining line on my account:

36-month renewal:

$20 - 250 Daytime/Unlim eve. from 8PM/Unlim wknds
$15 Unlimited Nation-Wide Network Calling (Rogers Cellular, Fido Cellular, Rogers Home Phone)
$8 - Caller ID/Name Display
$3 - 100 Sent Text Messages/Unlimited Received
FREE - 100 Canadian Long Distance Minutes
TOTAL CHARGES --> $46

-$15 Monthly Plan Credit
-$5 Monthly Plan Credit
-$8 Digital Call Display Credit
-$0 (15% bundling discount - No discount since my $20 plan fee is fully credited with $20 in monthly plan credits)
TOTAL CREDITS --> $28

TOTAL CHARGES - TOTAL CREDITS = $46 - $28 = $18

+ $6.95 - System Access Fee
+ $0.50 - 9-1-1 Emergency Access Fee
+ 13% tax

$28.76 ALL INCLUSIVE

Other two recently negotiated plans:
1. http://www.redflagdeals.com/forums/showpost.php?p=9165567&postcount=23578 - Blackberry + Voice

2. http://www.redflagdeals.com/forums/showpost.php?p=9178679&postcount=23626 - Unlimited Mobile Browsing + Voice

I'm done for the next 2-3 years. Hope this helps all of you looking for better plans!

[murdoc2k]

I just got a nice lady on the line helping me out with my new plan

3yrs contact

250 mins weekday
unlimited evening (8pm-7am) and weekends
caller Id
500 txt MSG sent / unlimited received
R2R

$20 + tax + saf = $30.45/ mo

[mcg]

omg chris LOL. wow a dedicated rfd member huh...how are you doing? anyway

I am gonna try to bargain some more and see if I can get some monthy plan credit and knock it down to fifty something dollars.

Cool, let us know how it goes lol.

Doing summer school :o

[mahpoaht]

My sister just called and got the following

500 DT minutes
Unlimited incoming
Unlimited R2R Nation Wide
VM/CID
2500 sent/Unlimited receive text
Unlimited weekday after 8 and weekend
100 LD

All for $36.xx (tax/SAF/911 included).

Her monthly bill was over $100 before. I told her to call them and they offered her that plan.

[murdoc2k]

My sister just called and got the following

500 DT minutes
Unlimited incoming
Unlimited R2R Nation Wide
VM/CID
2500 sent/Unlimited receive text
Unlimited weekday after 8 and weekend
100 LD

All for $36.xx (tax/SAF/911 included).

Her monthly bill was over $100 before. I told her to call them and they offered her that plan.

=O So I'm guessing R2R Nation wide means free R2R long distance?

[bluevektor]

Weird I've never seen R2R nation-wide. Did she specifically ask for that? or did the rep just offer it? I wonder how much its worth...

[ClemixMedia]

Cool, let us know how it goes lol.

Doing summer school :o

apparently thats the best they can do... the bundle of internet, phone and cable was already discounted in the plan.

$10 off a $40 value plan
$8 monthly credit
free early 6pm and

since i already have an iphone, i should do the HUP anyway and sell it to cover maybe 7 months of my bill lol

should i pull the trigger?

[whabs]

My evening starts at 8pm... I don't know if it's true, but when you are a student u can get the evening to start from 6pm for free

Is it true?

[omgbbqpizza369]

My evening starts at 8pm... I don't know if it's true, but when you are a student u can get the evening to start from 6pm for free

Is it true?

As long as you have student ID for highschool/university, yea for sure, I just did it today; but it was quite a hassle for me. Called Customer Service in the morning, they told me to go instore and get it done to validate my ID. Went instore and they said they didnt have the authority to add it in and called Rogers from their store; after a long talk Rogers says the plans is only eligible with their $35 and $50 student plans (just came out Aug 5th).

I hung up and went home and called retentions and they were more than happy to add it in.

So yes, its true; just in my experience it took a while to get it :razz:

Forgot to mention I'm on the mega value my 5 plan $25

[wchengw]

My evening starts at 8pm... I don't know if it's true, but when you are a student u can get the evening to start from 6pm for free

Is it true?

Check the fine print on rogers website.

http://www.rogers.com/web/content/studentoffers (http://www.rogers.com/web/content/studentoffers)

[BoldBerry]

RFD is the only thing i ever go on now haha. So after paying a 400ish phone bill which includes the hup I re-negotiated my plan saying i couldn't afford it as I was still in school. I then mentioned that I heard there was a student discount for the early evenings @6. At first she said this wasn't possible but I told her I'm tired of going around in circles (CS -> rogers store -> CS) and before she responded I gave her my ID number. She gave me an extra credit but noted that i was not allowed to receive anymore credits in the future. I wonder does that mean that after my 3 yrs is up can i still negotiate/keep my credits? BTW on rogers website it shows an extra Rogers 3yr Credit not the Student Discount Early evenings /credit. Now that my end bill should be 55ish i'm happy.

250daytime+50bonus+25anytime
6pm early evening / weekends
2500 txt / unlimited receiving txt
Free Unlimited Incoming
Free R2R
100 Long Distance
6gb Data
EVM / ND / CID

20 + 30 + 10 + SAF + 911 - 20Credits + Tax = 55.07

BTW does this mean i'm blacklisted?

[TeeusBaggus]

I was hoping someone could offer me some advice:

I had a 3-Yr Plan under my parents with Rogers that expired in September 08. The original phone I received was the Nokia 5510(i think) but it was garbage and i replaced it with a Motorola PEBL destined for t-mobil in the US that I got as a gift (my bro-in-law works for Motorola and he was able to unlock it for me). Rogers never knew about the switch in phones. Anyways, in September 08, I moved the account under my name and got the following plan:

Student Plan 25: $25
navigate mobile internet: $7
Savings: 33.3% Value Pack Add-on Disc: -$2.33
Savings: 33.3% Value Pack Add-on Disc: -$1.56
Essential Value PAck: $12
6PM Early Evening: $7
Savings: 6pm Evening Student Discount: -$7
911: 0.50
SAF: 6.95
Total(inc. GST): approx. $50

I did not accept the offer of a phone-upgrade at that time. I am supposedly signed into a 3-yr contract because of this offer but I do not recall actually agreeing to it and I wonder if I can be held to it since I never received a phone upgrade. I tried to request a phone upgrade recently and was told that since I did not upgrade at the time of my renewal I was not eligible till around the 1-year mark. This ticked me off cause, at least according to them, I have not had a new phone in 4 years!!!! :mad:

Also, i have never used the mobile internet add-on. That add-on was a remnant of my prior package and just noticed on my recent bill that it was still there. Any advice on what I should do to try and get a credit for the mobile inernet add-on and also to get them to upgrade my phone?

[redg2]

Hi guys,

I currently have 3 lines with rogers + cable.

All 3 lines have the same corporate plan:

250 mins
Evening after 6pm/Weekends Free
2500 txt
caller ID
Voicemail

All for about $29 after tax and SAF etc...

I called retentions wanting to do a HUP for Iphone3GS with 6 gig data plan, and they said the best they could do was about $64 (data plan ($30) + voice plan)).

They basically said something about how they can't give me much if I'm on corporate plan.

Does anyone have any suggestions on how I can get a better deal? I'm looking to either have:

1) Monthly bill about $55 after tax + SAF etc

or

2) Get something added like Rogers 2 Rogers or Unlmted incoming.

Thanks for any help

Any help?

[chlorine]

I'm looking to call them soon... however, I cannot call the toll-free # (1-888-936-7283) listed on the first page as I am not in Canada at the moment.

Does anyone know of a direct 416 number?


Also, I'm wondering if anyone thinks I can get a decent plan with data without signing a contract? I say this because I'm not ready to HUP yet... I guess I can ask them when I talk to them.

[Jonavin]

I'm looking to call them soon... however, I cannot call the toll-free # (1-888-936-7283) listed on the first page as I am not in Canada at the moment.

Does anyone know of a direct 416 number?


Also, I'm wondering if anyone thinks I can get a decent plan with data without signing a contract? I say this because I'm not ready to HUP yet... I guess I can ask them when I talk to them.

You can try using one of the sipbroker gatewyas
http://www.sipbroker.com/sipbroker/action/pstnNumbers

Then dial *1-888-936-7283

Other things to try:
replace 888 with 881, so dial +1-881-936-7283

Or

Dial +1-416-935-5555 to get the 611 equivalent then say Cancel to get retention or ask to be transferred to "Customer Relations"

[watungga]

I have a friend who have 3 wireless accounts, he just managed to get all them onto Retention plans via my advice. On the outset, he has OneBill for all - cable, wireless, homephone... and maintaining some balances every month, by not paying in full.

Now my question is, he could NOT get one of his wireless account TRANSFERED to his fiancee's name, due to unsettled balances. The CSR told him that.

Is this true? What was the objective of this denial?

[tomtomtom]

I have a friend who have 3 wireless accounts, he just managed to get all them onto Retention plans via my advice. On the outset, he has OneBill for all - cable, wireless, homephone... and maintaining some balances every month, by not paying in full.

Now my question is, he could NOT get one of his wireless account TRANSFERED to his fiancee's name, due to unsettled balances. The CSR told him that.

Is this true? What was the objective of this denial?

yes. it is a totally legit reason. Pay up the bill and try again.

PS. how much is the unsettled balance? how long outstanding for?

[watungga]

yes. it is a totally legit reason. Pay up the bill and try again.

PS. how much is the unsettled balance? how long outstanding for?

Its like the previous month's balance are left and paying the current bills alone. I dunno the figures and how long...

Legit reason? Could it be in opposite direction of helping the account holder to REALLY settle the balances, once and for all, if they pursued outsourcing of accounts as requested?

[timmytard]

I just bought 2 cell phones , I don't have them with me or I'd post the models.
A friend gave me a sim card, so now I need to hook them up, but I have no idea of how much plan/contract will/would be, or am I better off getting pay as you go/minutes(if that is an option I don't even know).
Any info would be helpful

Thanks
TT

[lordiablo9]

read about 10 pages of threads and do a little calculation..it's not super hard, really.


I just bought 2 cell phones , I don't have them with me or I'd post the models.
A friend gave me a sim card, so now I need to hook them up, but I have no idea of how much plan/contract will/would be, or am I better off getting pay as you go/minutes(if that is an option I don't even know).
Any info would be helpful

Thanks
TT

[aaquib]

So, how exactly do you guys go about starting to ask for discounts? I'm already getting a pretty damn good deal. I called asking if there was anything I could do to save some money as it's getting harder to afford my bill and was told "Nope, you seem to be getting the best we can offer." BS, but how do I go about asking for a deal?

Current plan: $35 (w/SAF, tax, 911) for 200 minutes, evenings and weekends starting at 5, 2500 texts, caller id, voicemail, etc.

My brother pays $45 and gets 6GB of data on top of what I get.

[mcg]

^ The rep was telling you the truth. lol

[darkzeal0tx]

Im still on the 2008 rogers Student Plan. Does anyone think Im paying what Im getting for?
100/1000 WD/EV @ 6pm
500 incoming
my 10

+

10$ regular vp w/3yr

i called alot of times saying that my plan is too expensive and if rogers can do anything to lower the price a little. They said they cant do anything for me. What am i missing here? Please advice. Plus, I dont use my10 that often.

[JamieO]

Does anyone know if they have a specific feature credit just for VM?

[Jonavin]

"Loyalty Voicemail Credit" or something like that.

[JamieO]

Ok Thanks, do you know if it's hard to get? Or is it like caller display?

[12senators12]

My plan is expiring in 2 days, and I'm really considering terminating my plan with Rogers. I have 4 phones with them and this is what they offered me so far.

Iphone 3gs = $199
Iphone 3g = $99
Blackerberry 8900 = $199

- 250 daytime minutes
- Free after 6 and weekends
- Caller Id and Voice Mail
- 2500 text messages
- 100 long distance
- Rogers to Rogers
- 500 mb

= 47$ after tax with system access fee and 911

Where do you think i can improve?

LOL its expiring in two days!

Thanks in advance

[Jonavin]

Ok Thanks, do you know if it's hard to get? Or is it like caller display?

It's more rare than Call Display. Maybe because by the time you get to VM, most people are looking at the retention value pack for $10 and possible $10 monthly plan credit.

[watungga]

It's more rare than Call Display. Maybe because by the time you get to VM, most people are looking at the retention value pack for $10 and possible $10 monthly plan credit.

When you wanted a "$10 monthly credit", do you have to remind them if they don't offer it?

[Jonavin]

My plan is expiring in 2 days, and I'm really considering terminating my plan with Rogers. I have 4 phones with them and this is what they offered me so far.

Iphone 3gs = $199
Iphone 3g = $99
Blackerberry 8900 = $199

- 250 daytime minutes
- Free after 6 and weekends
- Caller Id and Voice Mail
- 2500 text messages
- 100 long distance
- Rogers to Rogers
- 500 mb

= 47$ after tax with system access fee and 911

Where do you think i can improve?

LOL its expiring in two days!

Thanks in advance

I would just take it. There isn't that much more room left.

Your plan break up looks like this:

$20 250 minutes EW @9
$5 early 6pm EW
$25 500mb data
$10 retention value pack
$5 Rogers to Rogers
$0 100 minute LD
= $65+SAF+tax

-$5 Rogers to Roger Credit
-$15/$10 monthly plan credit (technically $5 over the base plan, but I've seen people go over when there is a data plan attached)
= $35+SAF+tax

If you really want to know what the absolute limit is, there's a $5 monthly credit to put you to the absolute max of $30, and then there's unlimited incoming credit of $10; but that's going to be a challenge to get since you already have all those monthly credits.

[Jonavin]

When you wanted a "$10 monthly credit", do you have to remind them if they don't offer it?

No. You can't ask them for it. You have to be offered it. Sounds kind of weird but that's how retention works. I have tried the "ask for it" method and it almost always fail.

You just ask for VM and ask if there's anything they can do for you because $7 is ridiculous for VM. That's how you usually get to the retention value pack and $10 credit.

[watungga]

No. You can't ask them for it. You have to be offered it. Sounds kind of weird but that's how retention works. I have tried the "ask for it" method and it almost always fail.

You just ask for VM and ask if there's anything they can do for you because $7 is ridiculous for VM. That's how you usually get to the retention value pack and $10 credit.

You the man!! Thanks a lot!

[macaximx]

Anyone has data on a family plan? Is it really shared between lines? I am thinking about get $30 6GB and shared between 2 lines family plan.

It was a NO for me. Family plan with 2 iPhones. :(

[KrayZeeMofo]

Hi,
I am noticing quite a few very good plans here and find it funny how rogers reps ALWAYS say that they have been working for X number of years and have never seen such plans. lol.

anyways, on my last bill I was noticing something odd; one of my recurring credits was removed (old bills state it was for 3 years). I've called in to get it adjusted/re-added, but the rep mentioned something about revenue insurance and that it is not possible to add it back to my plan...is that complete BS and is there anything else I should do/say?

Thanks in advance.

[mcg]

Wow, that's a first. It means you've been audited :o

Guess what I would recommend is to wait a while before trying to do so again?

[Jonavin]

Hi,
I am noticing quite a few very good plans here and find it funny how rogers reps ALWAYS say that they have been working for X number of years and have never seen such plans. lol.

anyways, on my last bill I was noticing something odd; one of my recurring credits was removed (old bills state it was for 3 years). I've called in to get it adjusted/re-added, but the rep mentioned something about revenue insurance and that it is not possible to add it back to my plan...is that complete BS and is there anything else I should do/say?

Thanks in advance.

What kind of credits did you have on your account?

[TeeusBaggus]

I was hoping someone could offer me some advice:

I had a 3-Yr Plan under my parents with Rogers that expired in September 08. The original phone I received was the Nokia 5510(i think) but it was garbage and i replaced it with a Motorola PEBL destined for t-mobil in the US that I got as a gift (my bro-in-law works for Motorola and he was able to unlock it for me). Rogers never knew about the switch in phones. Anyways, in September 08, I moved the account under my name and got the following plan:

Student Plan 25: $25
navigate mobile internet: $7
Savings: 33.3% Value Pack Add-on Disc: -$2.33
Savings: 33.3% Value Pack Add-on Disc: -$1.56
Essential Value PAck: $12
6PM Early Evening: $7
Savings: 6pm Evening Student Discount: -$7
911: 0.50
SAF: 6.95
Total(inc. GST): approx. $50

I did not accept the offer of a phone-upgrade at that time. I am supposedly signed into a 3-yr contract because of this offer but I do not recall actually agreeing to it and I wonder if I can be held to it since I never received a phone upgrade. I tried to request a phone upgrade recently and was told that since I did not upgrade at the time of my renewal I was not eligible till around the 1-year mark. This ticked me off cause, at least according to them, I have not had a new phone in 4 years!!!!

Also, i have never used the mobile internet add-on. That add-on was a remnant of my prior package and just noticed on my recent bill that it was still there. Any advice on what I should do to try and get a credit for the mobile inernet add-on and also to get them to upgrade my phone?

[ahbitheman]

So I called rogers today to talk to a rep about my phone bill and the credits I was getting. When I originally negotiated the contract they only gave me a 5 dollar credit on Voicemail ($7) but later on I talked to an agent and he said he'd just give me the full 7 but he never did. So today talking to a new agent I asked where was my 7 dollar credit and she just added one just like that but now that I look at it I still have the previous 5 buck credit lol. So now I have like 6 credits on my account instead of 5. Thing is, I was going to call in and ask about getting the free 6pm evening calling as a student but now I'm afraid they might see the error? Any suggestions?

With all the credits my plan is 45.50 pretax and 51.42 after tax for:

250 DT/ult even and weekend starting at 8 pm
Unlimited incoming
Unlimited text
Voicemail
Caller ID
100 min Cdn Long distance
6 gb data

Discount(s)
Digital Call Display Credit - To be removed on 20/06/2012
System Access Fee Credit - To be removed on 19/06/2010
Monthly Plan Credit 3 Yr - To be removed on 19/06/2012
Monthly Plan Credit - To be removed on 09/08/2012
Text Messaging Credit - To be removed on 19/06/2012
Incoming Calling Opt. Cr - To be removed on 19/06/2012

[ahbitheman]

BTW every1 with an iphone and data plan needs to jailbreak and use Skype over 3g. It is the greatest thing ever! Unlimited Canada and US calling for 3 bucks a month and whats great is multiple people can be logged on at the same time. I cancelled my skype account and just use my dad's which he essentially gets for free through business. Don't have to worry about roaming and long distance. When i'm out of town I just call ppl back using skype. Tested it out on the highway driving 100 km/h ++ and worked great. Gotta love Skype over 3g

[zzricezz]

I currently have rogers to rogers credits, is it possible to switch that up for my5 instead?

[Badman]

I currently have rogers to rogers credits, is it possible to switch that up for my5 instead?

It all depends on the rep but i'm sure it's possible. I had R2R but wasn't using it much and asked for a $5 credit instead. ended up getting it.

[bombers408]

i called like 7 times, this is the best i can get.
$15 plan
150/1000 @6pm,100 long distance, caller id,50 txts,rogers to rogers.
dunno if it's good enough? cuz like i'm asking for more minutes
she said she can give me 200 but she can't give me rogers to rogers....
and for phone
iwanna buy a phone and sell it,
do u guys have any suggestions?
cuz i was gonna getting a htc magic, but she said i have to get data plan...
but i dun want it ....

[Jonavin]

i called like 7 times, this is the best i can get.
$15 plan
150/1000 @6pm,100 long distance, caller id,50 txts,rogers to rogers.
dunno if it's good enough? cuz like i'm asking for more minutes
she said she can give me 200 but she can't give me rogers to rogers....
and for phone
iwanna buy a phone and sell it,
do u guys have any suggestions?
cuz i was gonna getting a htc magic, but she said i have to get data plan...
but i dun want it ....

That's the low usage retention plan. I got this on my first call when asking for a low usage plan. There's not much they can do with this one. I got a $5 monthly credit to make this a $10 plan, but getting any extra is tough.

For a data plan the best they'll be able to do is the 150mb $15 plan.

[Sajiko]

Here is my plan:

$45 Student Plan
450 Local Weekday Minutes
Unlimited Incoming (From anywhere)
My5 Canada Wide

$30 Blackberry Value Pack
500MB of Data Usage
10000 Voice/Picture/Text Msg
Enchanced Voicemail
Caller ID (Name/Number)
Who Called Feature

$5 discount on my plan, so let's say system access + 911 fee is $2.45

Total a month taxes in is $88


What do you guys think?

[bluevektor]

Here is my plan:

$45 Student Plan
450 Local Weekday Minutes
Unlimited Incoming (From anywhere)
My5 Canada Wide

$30 Blackberry Value Pack
500MB of Data Usage
10000 Voice/Picture/Text Msg
Enchanced Voicemail
Caller ID (Name/Number)
Who Called Feature

$5 discount on my plan, so let's say system access + 911 fee is $2.45

Total a month taxes in is $88


What do you guys think?

I think that is ridiculously expensive, especially for a student! What is your Rogers history like? How long have you been with them and what was your previous plan? I have pretty much the same thing as you but for $50 all-in.

[TimBitz]

iwanna buy a phone and sell it,
do u guys have any suggestions?
cuz i was gonna getting a htc magic, but she said i have to get data plan...
but i dun want it ....

As I mentioned earlier, I was offered a HUP with my renewal and was thinking of selling a phone as well.

I was informed by mcg (http://www.redflagdeals.com/forums/showthread.php?p=9170025#post9170025) and a CxR that cancelling data is $100. The CxR said it is totally legit if I cancel data and just pay the $100 fee. She mentioned there is a possibility that I will be forced to pay full price for the phone; however, she said she has never ever heard of a case where someone had to pay full price, and she only mentioned that because it is part of a disclosure note.

Go search through local stores for the iPhone 3GS, more guaranteed buyers than HTC. (easy $400+ profit)

[captawesom3]

Here is my plan:

$45 Student Plan
450 Local Weekday Minutes
Unlimited Incoming (From anywhere)
My5 Canada Wide

$30 Blackberry Value Pack
500MB of Data Usage
10000 Voice/Picture/Text Msg
Enchanced Voicemail
Caller ID (Name/Number)
Who Called Feature

$5 discount on my plan, so let's say system access + 911 fee is $2.45

Total a month taxes in is $88


What do you guys think?

yeah that is A LOT , you can do much better, I was offered all the same stuff but with unlimited texting for 45 + SAF + tax.. soo you can do way better

[redg2]

I ordered a data plan with the Iphone 3GS, but it is out of stock and I don't get it till the next month.

So If I cancel my data plan before I get the phone, will I still have to pay 100$ cancellation fee?

It just seems like I'm getting ripped off my rogers, when I compare what other ppl here get.

[whabs]

hey guys, need a little advice.

i got a retention plan a year ago, it was much better than what i had, but it has to be one of the worst deals in this thread. i don't even have text messages... anyway... so by the time i got 2 other lines (both still 2 years left, so 3 lines with 2 years left)

What do you suggest ? My friend got a really nice deal, and I'd like to get the same he got. If I get what he got (minus the internet...), I'm even gonna add a 4th line.

this is what he got :


250 min
unlimited weekend/evening 6pm
unlimited rogers to rogers
unlimited wap internet access (for rogers TV, RADIO, BROWSER etc)
1000 sms
voicemail
caller id

---------
12.50 + SAF + TAXES = total around 22.80 all in.

If I call and tell them yea I want to cancel, they are going to laugh at me and say ok pay $1200.

So what do I do?

[captawesom3]

I ordered a data plan with the Iphone 3GS, but it is out of stock and I don't get it till the next month.

So If I cancel my data plan before I get the phone, will I still have to pay 100$ cancellation fee?

It just seems like I'm getting ripped off my rogers, when I compare what other ppl here get.

regardless if you cancel the data before it actually finishes, you'll get charged a maximum of $100

[asdf123]

Hey guys

I'm a student and I'm going to need a long distance plan in september.. but the thing is I've been using pay as you go for like 2+ years so I'm wondering if there's anyway to get a cool long distance plan still..?

[redg2]

regardless if you cancel the data before it actually finishes, you'll get charged a maximum of $100

What if I cancel the data before I even use it? Like I didn't even get a phone to use it yet and I cancel it all?

Do ppl have 30 days to cancel or anything similar like that to voice plans?.

Thanks

[asdf123]

Hey guys

Ill be needing a long distance student plan in september so I need some help with that.

The thing is, all I've been using is pay as you go for 2+ years so would they even offer me a good long distance deal ? lol

[captawesom3]

What if I cancel the data before I even use it? Like I didn't even get a phone to use it yet and I cancel it all?

Do ppl have 30 days to cancel or anything similar like that to voice plans?.

Thanks


that I'm not 100% sure, but I think if you cancel the data, before you use it, your iphone order might cancel with the order, your better off just going in and picking one up from the apple store and then cancelling your data afterwards.

[redg2]

that I'm not 100% sure, but I think if you cancel the data, before you use it, your iphone order might cancel with the order, your better off just going in and picking one up from the apple store and then cancelling your data afterwards.

What if I don't want the phone, and am willing to return that too? Like say I order the data plan and phone today, then 2 days later I say cancel the phone order + the data plan.


BTW
Do u guys think I can do better than this?


250 mins
Evening after 6pm/Weekends Free
2500 txt
caller ID
Voicemail
6gb data plan

64$ after tax = saf + 911 etc...

Ive been with rogers since 1990, and have 2 other lines added for the past 4 years, so 3 lines in total. I also have cable with them, so my revenue should be pretty high.

I just don't know how to bargain that down to about $55 after tax and everything.

Any tips?

[daftpooky]

What if I don't want the phone, and am willing to return that too? Like say I order the data plan and phone today, then 2 days later I say cancel the phone order + the data plan.


BTW
Do u guys think I can do better than this?


250 mins
Evening after 6pm/Weekends Free
2500 txt
caller ID
Voicemail
6gb data plan

64$ after tax = saf + 911 etc...

Ive been with rogers since 1990, and have 2 other lines added for the past 4 years, so 3 lines in total. I also have cable with them, so my revenue should be pretty high.

I just don't know how to bargain that down to about $55 after tax and everything.

Any tips?

You can definitely get better than that.
Just tell the rep that you want to negotiate a better price for your plan. Tell them that you have been with rogers for 15+ years and that you love their service, but you want to reduce costs for your bills. Mention that you ahve 3 phone lines with them and cable as well.

Never be shy to keep asking/ insisting on a discount, especially since you have such GREAT bargaining chips.

As for your phone plan, you can probrably get the retentions package of VM,CID, and 2500 text (is that what you ahve now?) credited, and maybe a 5 to 10 dolalr credit for dataplan. Or you can just get an Iphone or BB value pack and ask them to credit some of it back to you.

It maybe a good idea (or not, as the rep may give you a better price) to tell the rep what you want the monthly bill to be after SAF and taxes. I'd aim for 40-50$ after taxes

[daftpooky]

What if I cancel the data before I even use it? Like I didn't even get a phone to use it yet and I cancel it all?

Do ppl have 30 days to cancel or anything similar like that to voice plans?.

Thanks

Since data is added to your contract when you ordered your 3gs ( i heard that they don't sell iphone without the data plan, so i am assuming that is what happened to you), and you do not want data at all, they will make you pay the 100$ cancellation fee because you signed a contract saying you will be using data. It does not matter if you cancel the data before you use it, you will still ahve to pay. It sucks, but thats how rogers rips you off to get money.



that I'm not 100% sure, but I think if you cancel the data, before you use it, your iphone order might cancel with the order, your better off just going in and picking one up from the apple store and then cancelling your data afterwards.


No they will not take your iphoen away for canceling data. You payed for the phone, why will they take it away?
Besides, if you accidentally use data without a data plan, they will charge you arm and leg, so rogers will still make money off of you.

[BanjoKen]

I signed up a new 3 year agreement with about 1month left on my current 3 years contract and this is what i got.

250mins
unlimited weekend/after 8pm
caller ID
100 text
-$50 mail in rebate on the Lg xenon + no activiation fee

comes to around 26.50 after tax and everything, i know i probably could've got a lot more but they woudn't budge on any extra features since i already have a -$5 monthly credit so I gave up and just took this.

[daftpooky]

I signed up a new 3 year agreement with about 1month left on my current 3 years contract and this is what i got.

250mins
unlimited weekend/after 8pm
caller ID
100 text
-$50 mail in rebate on the Lg xenon + no activiation fee

comes to around 26.50 after tax and everything, i know i probably could've got a lot more but they woudn't budge on any extra features since i already have a -$5 monthly credit so I gave up and just took this.

that's an ok plan, but you definitely could of got a better plan.
I was in the exact same situation as you. I got

250 DT
unlimited EW starting at 6pm
CID, VM, 2500 text
- 50 MIR on SE c510a + no activation fee.

Comes out to $28.82 taxes, saf and 911 included

I knew i could have gotten a better deal, but i didnt think about what a wanted before signing the contract ><

[Ninster]

What is the best deal you can get if you are a new Rogers Wireless Customer?

Any way to negotiate?

We do have Rogers Internet, Cable and Home Phone. Looking to switch over from Telus cell plan to take advantage of bundling discount.

[Jonavin]

What is the best deal you can get if you are a new Rogers Wireless Customer?

Any way to negotiate?

We do have Rogers Internet, Cable and Home Phone. Looking to switch over from Telus cell plan to take advantage of bundling discount.

Try the Bundle Relations number 1-866-295-0686.

[nexposure]

We have an ancient (by phone standards) LG (2004) and a Telus $25/200 minute plan (since 2006) and are looking to both replace the phone and the plan -- the latter doesn't match our use, as we're topping 200 about 60% of the time, averaging 260 in those months (mostly under 300) and using some long distance as well, about 30 minutes a month.

We're debating whether to get a smart phone since I have a blackberry through my work. What are the best plans I might pursue for both a regular and smart phone and corresponding plans?? I already have Rogers for Internet, phone and cable (and just negotiated nearly 30% off our rates, plus bundles discount, and some other goodies).

Thanks for any and all suggestions.

[captawesom3]

We have an ancient (by phone standards) LG (2004) and a Telus $25/200 minute plan (since 2006) and are looking to both replace the phone and the plan -- the latter doesn't match our use, as we're topping 200 about 60% of the time, averaging 260 in those months (mostly under 300) and using some long distance as well, about 30 minutes a month.

We're debating whether to get a smart phone since I have a blackberry through my work. What are the best plans I might pursue for both a regular and smart phone and corresponding plans?? I already have Rogers for Internet, phone and cable (and just negotiated nearly 30% off our rates, plus bundles discount, and some other goodies).

Thanks for any and all suggestions.

You could just use the fact that you're already a rogers customer and that you are quite happy with their service and then ask them if they can get you a good plan considering you are a customer already and are quite satisfied. wouldn't hurt to try.

[azncapcom]

I have 3 plans on fido and one plan on rogers. recently i've been offered a loyalty plan from fido.
its is $25 and includes 200/1000eve/weekend/unlim incoming/caller id
this price includes the SAF and 911, as you know new plans include them at no additional cost. and whats even better is that I've had a monthly credit of $15 on my previous plan and they were able to pull that over too...

so im paying $10 a month for each fido plan... thats pretty damn good i would say. So i called rogers to try n get similar plan, but they instantly said they cannot match it and advised me to switch to fido. The problem is that i cannot get that same plan with fido because its a loyalty plan and only applies if you your number has been on fido for at least a few years.

Does anyone know if theres any similiar good rogers loyalty plans? or at least get them to give me the best deal they could. oh and my rogers contract was done a year ago. i want to open a new contract so i can get a new phone.

[azncapcom]

Ok so i have these pretty awesome loyalty plans with fido. I have 3 lines with them with this exact same plan but i also have one on rogers, which wasnt smart of me because... this is my fido plan:
Its a $25 plan which includes the SAF+911
200 anytime
1000 eve/weekend
unlim incoming calls
call display
AND i get a $15 credit for the term of my plan

so my Total = $10 plus taxes
so i only pay $30 plus taxes for 3 lines with fido!

the dumb thing is that im paying the same price for one line with rogers and theres no call display on that one too!

i tried to get rogers to match it, but they wont, even though this line has been with rogers for 4 years now. Does anyone know how to get the best loyalty plan with rogers thats as close to my fido one as possible?

[bluevektor]

Ok so i have these pretty awesome loyalty plans with fido. I have 3 lines with them with this exact same plan but i also have one on rogers, which wasnt smart of me because... this is my fido plan:
Its a $25 plan which includes the SAF+911
200 anytime
1000 eve/weekend
unlim incoming calls
call display
AND i get a $15 credit for the term of my plan

so my Total = $10 plus taxes
so i only pay $30 plus taxes for 3 lines with fido!

the dumb thing is that im paying the same price for one line with rogers and theres no call display on that one too!

i tried to get rogers to match it, but they wont, even though this line has been with rogers for 4 years now. Does anyone know how to get the best loyalty plan with rogers thats as close to my fido one as possible?

Well there's no way Rogers can match a plan like that. Why don't you just port your Rogers number over to Fido and get them to match it? I'm not sure if they would do that or not, but since you have 3 lines with them already, they might be willing.

I believe Rogers has a $15 100 DT/1000 EW plan, but that's still more expensive than your Fido and you have to add SAF/911 and CID/VM, etc.

[KrayZeeMofo]

What kind of credits did you have on your account?

-$5 and -$7 (total after tax was around 30.xx)

[Jonavin]

-$5 and -$7 (total after tax was around 30.xx)

That's not a lot of credits. It's strange that they would take it away.

[stse]

regardless if you cancel the data before it actually finishes, you'll get charged a maximum of $100

I am actually looking to just upgrade my voice plan with no new data options. But I like the HTC Magic, even without data plan, i can make use of it. However, I have 2 choices

1) Get voice plan + data options ~ $50 after taxes and fees - Then once I receive the HTC Magic (which should be $80 or less), I cancel the data plan and pay a penalty of $100. So All in all, it would be $80 + $100 + $15 (data) ~ $200.

2) Get a voice plan - Then I would have to pay pretty much a full price for the phone. But then less risk of getting charged the full cost of the phone + 100 penalty and one month of data.


I like 1), but has anyone else tried this? i don't want to get dinged and still have to pay for the full price of the phone. Because My guess is that full prices of HTC Magic is $400. A $200 difference is huge. I just don't want to be dinged and still have to pay $400 after cancelling. What do you think?

[MizuRyuu]

Hi,

My contract is expiring in September, and I am thinking of talking to Retention for a better plan. However, would agreeing to a retention plan sign me up for another 3 years? Is there any way of getting a retention plan and going month to month?

[ahbitheman]

I am actually looking to just upgrade my voice plan with no new data options. But I like the HTC Magic, even without data plan, i can make use of it. However, I have 2 choices

1) Get voice plan + data options ~ $50 after taxes and fees - Then once I receive the HTC Magic (which should be $80 or less), I cancel the data plan and pay a penalty of $100. So All in all, it would be $80 + $100 + $15 (data) ~ $200.

2) Get a voice plan - Then I would have to pay pretty much a full price for the phone. But then less risk of getting charged the full cost of the phone + 100 penalty and one month of data.


I like 1), but has anyone else tried this? i don't want to get dinged and still have to pay for the full price of the phone. Because My guess is that full prices of HTC Magic is $400. A $200 difference is huge. I just don't want to be dinged and still have to pay $400 after cancelling. What do you think?

The first plan is the better choice. I have a friend that got the G1 with a data plan, then cancelled right away. He only paid 150 plus tax for it. Rogers wants to get rid of android stock. Plus, i doubt even if they charged you full price that they would tag on the 100 cancellation fee. Voice cancellation is 400 and data is 100 to make a total of 500 which is the discount that is applied to most smartphones on a 3 year contract. So if they charged you full price plus added 100 that would be a rip off.

[ahbitheman]

Hi,

My contract is expiring in September, and I am thinking of talking to Retention for a better plan. However, would agreeing to a retention plan sign me up for another 3 years? Is there any way of getting a retention plan and going month to month?

I don't think so. The benefit Rogers gets is you being with them for 3 years. You just need to make sure you negotiate a sick plan to make up for it. Also, since your contract is expiring I would recommend getting a new phone at discount with a new 3 year contract. Since you save hundreds on the phone, say you did decide to cancel, you could pay off the cancellation fees by selling your discounted phone at nearly full price (works well with smartphones).

[db16]

Hi,

My contract is expiring in September, and I am thinking of talking to Retention for a better plan. However, would agreeing to a retention plan sign me up for another 3 years? Is there any way of getting a retention plan and going month to month?

I have phoned in a couple times and have been offered retention plans on a 1 or a 2 year term. on a 1 year term the plans arent as good and if you want a new phone you have to sign up for at least 2 years.

i have been with rogers (month to month) for a year and they offered me this:

1 year term
250 min
unlimited evening and weekend
caller id/voicemail
250 texts
100 LD

for $30 +SAF + tax....

pretty much just free caller id/voicemail/100 LD...nothing too special

[JamieO]

I was able to get early 6pm evenings for free, but they had to give me a $5 credit. They said the student discount wasn't eligible on the retention plans

[captawesom3]

I was able to get early 6pm evenings for free, but they had to give me a $5 credit. They said the student discount wasn't eligible on the retention plans

Isn't the student discount ONLY available on the Student plans? thats what I was told.

[Chemical2001]

I called Rogers this morning and was eventually put through to the Customer Relations department after complaiining about how unfair it was that as a current existing Rogers Wireless customer, I'd have to pay $200 for a phone upgrade instead of whatever the cost of a new phone would be with a 3 yr plan.

So I managed to get the HTC Magic for $79 + $35 admin fee (wouldn't budge on that $35).

As for the plan, he basically threw a 500 mb data plan on top of my existing plan. So after my bundle discount it came to $67 I think. Breakdown: $25 data plan + $25 phone plan: 250 minutes, unlimited evenings/weekends, call display (but i have a credit).

I then asked if there was a student plan and after putting me on hold to check, he came back with: $50 - $5 bundle discount + SAF + 911 + Taxxes for $64.52... :(

As noted on another thread, the student plan is: 200 minutes, unlimited evening/weekends (6pm), My5 Canada, 500 MB..

I asked if there was anyway to get a cheaper plan since I was going back to school and trying to reduce my expenses and he flat out said "He can't do anything else"...

So fellow RFDers... Is there anything I can do? I don't want to spend $65 a month! Any tips on how to negotiate a better deal? Any things I should say? I asked about the cancellation fee and was quoted $140.

Thanks

[TimBitz]

...
1) Get voice plan + data options ~ $50 after taxes and fees - Then once I receive the HTC Magic (which should be $80 or less), I cancel the data plan and pay a penalty of $100. So All in all, it would be $80 + $100 + $15 (data) ~ $200.
...


They will not charge you full price for data if you cancel. Data will be "pro-rated" that month (as in you will be paying daily). So if you cancel the day of your HUP, the max you would be charged is for that one day.

I recently HUP'ed to iPhone 3GS, sold it, and cancelled data for $100. They will not force you to pay full price for your phone because the contract only states that a $100 max data cancellation fee will be applied. There is nothing about paying full price for phone, so legally "your ass is covered".

Hope that helps

Edit: So I believe your first option would be the best.

[captawesom3]

I am actually looking to just upgrade my voice plan with no new data options. But I like the HTC Magic, even without data plan, i can make use of it. However, I have 2 choices

1) Get voice plan + data options ~ $50 after taxes and fees - Then once I receive the HTC Magic (which should be $80 or less), I cancel the data plan and pay a penalty of $100. So All in all, it would be $80 + $100 + $15 (data) ~ $200.

2) Get a voice plan - Then I would have to pay pretty much a full price for the phone. But then less risk of getting charged the full cost of the phone + 100 penalty and one month of data.


I like 1), but has anyone else tried this? i don't want to get dinged and still have to pay for the full price of the phone. Because My guess is that full prices of HTC Magic is $400. A $200 difference is huge. I just don't want to be dinged and still have to pay $400 after cancelling. What do you think?

Your better off doing Plan #1 because, if your doing an upgrade you won't be paying the listed price for the phone probably, last time i checked you can get it for like $49.99 if you really push, then if you cancel data after 15 days, your golden, its like $170 for the phone $200 max. for a phone you like and you don't have to use the data plan although it is good. but yeah do plan number one. don't pay the ridiculous rogers prices off contract.

[JamieO]

Isn't the student discount ONLY available on the Student plans? thats what I was told.

Yeah I was told the same thing but on the website I think it says it's applicable on any IN MARKET plans

[stse]

Your better off doing Plan #1 because, if your doing an upgrade you won't be paying the listed price for the phone probably, last time i checked you can get it for like $49.99 if you really push, then if you cancel data after 15 days, your golden, its like $170 for the phone $200 max. for a phone you like and you don't have to use the data plan although it is good. but yeah do plan number one. don't pay the ridiculous rogers prices off contract.

Thanks for the great feedback guys.

You mentioned after 15days, why 15 days? How does it take to receive the phone? I would have thought that I could just take off the option once I receive the phone (I guess it takes around 15 days to get the phone?)

[captawesom3]

Thanks for the great feedback guys.

You mentioned after 15days, why 15 days? How does it take to receive the phone? I would have thought that I could just take off the option once I receive the phone (I guess it takes around 15 days to get the phone?)

No no, it doesn't take 15 days to receive the phone, I remember reading that you have to keep the data option for atleast 15 days before you can cancel the data, I'm not 100% sure but yeah .

[bluevektor]

Yeah I was told the same thing but on the website I think it says it's applicable on any IN MARKET plans

Yeah some RFDers have gotten the student discount on in-market plans other than the student plans. Some have even managed to get it on retention plans. It all depends on the rep you get. YMMV.

[TimBitz]

No no, it doesn't take 15 days to receive the phone, I remember reading that you have to keep the data option for atleast 15 days before you can cancel the data, I'm not 100% sure but yeah .

Legally you can cancel the moment they add it on...

I waited one day before cancelling mine, same $100, and less data plan charge (only one day). If you cancel 15 days after you'll get charged 15 days worth of the data plan added.

Sometimes the store tell you that you can only cancel after 3 months, this is because they receive commission for the 3 months, so they don't want you to cancel too soon (they barely make any money on the phone).

[TripleHelix]

So I was looking for a good plan for my girlfriend on Rogers. She already has internet with them but cell phone and landline from Bell. She is looking to replace both lines with a cellphone with rogers.

I called in through my account to see if they could give her some of my deals.
What do you think about this.

First three months she has to get a regular plan which is this:
25$ - 250 WD minutes
7$ - Early evenings and Weekends
15$ - CD, Voicemail and 1000 txts
5$ - 1000 Long distance Minutes (CSR was able to give her that from my account which surprised me)
+ SAF and 911
Comes up to like 59.45$ + tax for the first three months.
First month has a 25$ credit applied and no 35$ activation fee on phone

Now after 3 months, she told me we call her again and then she can give her parts of my plan for some reason (She works in consolidations).

Her plan after 3 months will look like this:
20$ - 250 WD
5$ Early evenings and weekends
15$ - CD, VM and 1000txts
-5$ credit for ^
5$ 1000 LD mins
+ SAF and 911 = 47.50 +tax

I think it's pretty good for a new customer since the plans on the website suck. The real clincher is her being able to get in on that 1000 LD mins for 5$ that I have. She would of had to opt for a MY5 Canada-Wide to replace her LD on her land-line.

What do you guys think?

She should also be able to bundle two services for 10% off if what I remember her saying is correct. Although I thought they changed it to 10% for 3 services but I might be wrong.

[ahbitheman]

Speaking of cancelling the data part of the plan, do you think they will take away all my other credits if I cancel my 6 gb data and pay the cancellation fee?

If I was to take off the 30 dollar data I would theoretically get:

250 Daytime (Unlimited weekend and after 8pm)
Unlimited Incoming
Unlimited text msg
Voicemail
Caller ID
100 long distance

All for $17.52 (this includes fees and taxes)
I was hoping to throw in the 6pm evening for students before I do this too lol.

btw, TimBitz, your plan is amazing

[TripleHelix]

Speaking of cancelling the data part of the plan, do you think they will take away all my other credits if I cancel my 6 gb data and pay the cancellation fee?

If I was to take off the 30 dollar data I would theoretically get:

250 Daytime (Unlimited weekend and after 8pm)
Unlimited Incoming
Unlimited text msg
Voicemail
Caller ID
100 long distance

All for $17.52 (this includes fees and taxes)
I was hoping to throw in the 6pm evening for students before I do this too lol.

btw, TimBitz, your plan is amazing


Were these credits given to you as long as you got the data plan or you had them on there before?

[Jonavin]

It depends on if your credit was for the data plan in the notes. Sometimes they will forget to check the notes and leave the credit, but certainly when your account gets audited it will be removed.

If you credits were for other items that you still have, then it shouldn't be a problem.

[ahbitheman]

It depends on if your credit was for the data plan in the notes. Sometimes they will forget to check the notes and leave the credit, but certainly when your account gets audited it will be removed.

If you credits were for other items that you still have, then it shouldn't be a problem.

How often do accounts get audited? I'm not sure if my credits were just because I got the data plan. I know i got a discounted phone due to the data plan but I know when I negotiated the contract I told them how unsatisfied I was with the service and fees I was paying. For the longest time I had my10 and I never called longdistance to my10 until 9pm cuz thats what they told my mom or else i'd get charged long distance. It's time to make up for it with super cheap plans i say

[Jonavin]

How often do accounts get audited? I'm not sure if my credits were just because I got the data plan. I know i got a discounted phone due to the data plan but I know when I negotiated the contract I told them how unsatisfied I was with the service and fees I was paying. For the longest time I had my10 and I never called longdistance to my10 until 9pm cuz thats what they told my mom or else i'd get charged long distance. It's time to make up for it with super cheap plans i say

Random auditing happens all the time, but I'm sure they have software that will pick out the most likely problem accounts. Your plan of what looks like $8+SAF+tax ($17.xx) with $22 worth of credits will certainly raise a red flag.

If all the notes are in place and are logical, you might just get away with it. Though, I suspect that you got extra credits for taking the data plan.

[Moiz]

Hi guys,

I currently have 3 lines with rogers + cable.

All 3 lines have the same corporate plan:

250 mins
Evening after 6pm/Weekends Free
2500 txt
caller ID
Voicemail

All for about $29 after tax and SAF etc...

I called retentions wanting to do a HUP for Iphone3GS with 6 gig data plan, and they said the best they could do was about $64 (data plan ($30) + voice plan)).

They basically said something about how they can't give me much if I'm on corporate plan.

Does anyone have any suggestions on how I can get a better deal? I'm looking to either have:

1) Monthly bill about $55 after tax + SAF etc

or

2) Get something added like Rogers 2 Rogers or Unlmted incoming.

Thanks for any help


When did you get this corporate plan? i signed 2 years ago and only got 200mins ($18) with evenings and weekends at 6pm ($5) plus SAF and taxes. I'd love to get more minutes added, but CxR say you've never gone over your day time minutes (thats because I use the phone at work)...

is there a such a thing as corporate retentions? do they have a direct line??

[wchengw]

Thinking about getting HUP on iphone 3gs for $299. The problem is whether I can get them to extend the 3month $15 credits that expire in Oct to 3yrs for me.

I already have following credits on two lines in my $55 family plan with $12 value pack on each line:
$5 credits with no expire date
$10 credits for 2 yrs
$15 credits for 3 months (expire in Oct)


Do you guys think cxr will go for it if I ask them to extend the $15 credits for 2 or 3 yrs when I sign up for 3 yrs $30 6GB data plan with iphone 3gs?

[Jusdem]

Thinking about getting HUP on iphone 3gs for $299. The problem is whether I can get them to extend the 3month $15 credits that expire in Oct to 3yrs for me.

I already have following credits on two lines in my $55 family plan with $12 value pack on each line:
$5 credits with no expire date
$10 credits for 2 yrs
$15 credits for 3 months (expire in Oct)


Do you guys think cxr will go for it if I ask them to extend the $15 credits for 2 or 3 yrs when I sign up for 3 yrs $30 6GB data plan with iphone 3gs?

If you don;t already have a data plan, and plan on purchasing one - I don;t see why they won't extend that credit for the 3 years that you sign for.

I always work the deals, then at the last moment say "if you can extend credit, then Ill sign for 3 years right now" - kinda like an ultimatum that they find hard to refuse.

Try it out, but be nice, and pretend their your best friend :)

[wchengw]

If you don;t already have a data plan, and plan on purchasing one - I don;t see why they won't extend that credit for the 3 years that you sign for.

I always work the deals, then at the last moment say "if you can extend credit, then Ill sign for 3 years right now" - kinda like an ultimatum that they find hard to refuse.

Try it out, but be nice, and pretend their your best friend :)

LOL...thx...I will give it a try. I better call in customer relation for this one....

[Jonavin]

Well don't feel too bad if you can't get it done. Family plans aren't known to get great retention deals.

[Shak]

Here's my new plan:

250 dt mins + 150 bonus $20 (-$10)
(free after 8)
Retention VP $10
(Call Id/vm/2500 sms)
unlimited incoming $0
100 Cdn LD $0
150 mb data plan $15

final bill comes out to just under $48.

I would have loved to get free after 6 and even asked about the student plan but no luck with that.

Doesn't seem to be anything great but I'm still pretty happy with my plan.

[Bulba28]

I was wondering if anyone would have any suggestions/ideas how I can negotiate a better deal with Roger? I'm thinking of getting the iphone 3gs.and of course I would need to data plan to go with it as well..but currently I"m already paying around ~$60..and this is what i get:

$25 bucks for 100 day time minutes, 1000 evening and weekend minutes starting at 8pm

Then $7.00 bucks for On-Device Browsing
$11.00 bucks VP(voicemail, call display, 100 SMS)
$5.00 Rogers to Rogers
$5 bucks for Canadian long distance minute (1000 mins)
$6.95 fo SAF
$0.50 for 911

After tax and everything...$60..:(

If i was to get a data plan slapped on on top..I would be paying close to a whopping ~100 bucks..>_<...I"ve been with Rogers for 5 years..and just did a hardware upgrade and a 3 yr renewal last June. So I would have had the phone and the plan for just a bit over a year. They said they can give me the iphone 3gs 16 gig for $299..which I"m willing to pay..but I need to find a cheaper plan fist...any suggestions?:confused:

Thx!

[Havo]

I was wondering if anyone would have any suggestions/ideas how I can negotiate a better deal with Roger? I'm thinking of getting the iphone 3gs.and of course I would need to data plan to go with it as well..but currently I"m already paying around ~$60..and this is what i get:

$25 bucks for 100 day time minutes, 1000 evening and weekend minutes starting at 8pm

Then $7.00 bucks for On-Device Browsing
$11.00 bucks VP(voicemail, call display, 100 SMS)
$5.00 Rogers to Rogers
$5 bucks for Canadian long distance minute (1000 mins)
$6.95 fo SAF
$0.50 for 911

After tax and everything...$60..:(

If i was to get a data plan slapped on on top..I would be paying close to a whopping ~100 bucks..>_<...I"ve been with Rogers for 5 years..and just did a hardware upgrade and a 3 yr renewal last June. So I would have had the phone and the plan for just a bit over a year. They said they can give me the iphone 3gs 16 gig for $299..which I"m willing to pay..but I need to find a cheaper plan fist...any suggestions?:confused:

Thx!

It wouldn't really be $100... you would get rid of you $7 on-device mobile browsing of course cuz it doesn't work with the iphone. Depending on how much data you want (500mb vs 6gb) you can either go for the $20 voice plan + 6gb for $30 or the double mins voice plans and get the 500mb data with it... I think that would be like $50. Keep the 1000 LD mins because its a good deal. If you're going for the 6gb and cheap voice plan, try to get the value pack with 2500 text, CID and VM for $10 cuz its much better than the one you have now. You can get either of these plans for about what you're paying now.

[MisterJ]

[QUOTE=Shak;9225475]Here's my new plan:

250 dt mins + 150 bonus $20 (-$10)
(free after 8)
Retention VP $10
(Call Id/vm/2500 sms)
unlimited incoming $0
100 Cdn LD $0
150 mb data plan $15
QUOTE]

Was that 150mb data plan offered to you or did you see it advertised? I've got an iPhone and the smallest data plan I can choose from is a 500mb at $25. I probably only use 75mb a month though so I'd like to downgrade if possible.

Thanks,
J

[db16]

I was wondering if anyone would have any suggestions/ideas how I can negotiate a better deal with Roger? I'm thinking of getting the iphone 3gs.and of course I would need to data plan to go with it as well..but currently I"m already paying around ~$60..and this is what i get:

$25 bucks for 100 day time minutes, 1000 evening and weekend minutes starting at 8pm

Then $7.00 bucks for On-Device Browsing
$11.00 bucks VP(voicemail, call display, 100 SMS)
$5.00 Rogers to Rogers
$5 bucks for Canadian long distance minute (1000 mins)
$6.95 fo SAF
$0.50 for 911

After tax and everything...$60..:(

If i was to get a data plan slapped on on top..I would be paying close to a whopping ~100 bucks..>_<...I"ve been with Rogers for 5 years..and just did a hardware upgrade and a 3 yr renewal last June. So I would have had the phone and the plan for just a bit over a year. They said they can give me the iphone 3gs 16 gig for $299..which I"m willing to pay..but I need to find a cheaper plan fist...any suggestions?:confused:

Thx!

yes,

ask about the "right fit" plan. it is 250 min with 1000 evening and weekends for $25, it's a standard in-market plan; just one of their older ones. it isnt advertised in store and i had to phone in and specifically ask for it when i signed up last year, but it exists. don't know how it works with you being in contract and all.

[Shak]

Was that 150mb data plan offered to you or did you see it advertised? I've got an iPhone and the smallest data plan I can choose from is a 500mb at $25. I probably only use 75mb a month though so I'd like to downgrade if possible.

Thanks,
J

I asked for it. I found about it from this thread..a couple of pages back

[Havo]

[QUOTE=Shak;9225475]Here's my new plan:

250 dt mins + 150 bonus $20 (-$10)
(free after 8)
Retention VP $10
(Call Id/vm/2500 sms)
unlimited incoming $0
100 Cdn LD $0
150 mb data plan $15
QUOTE]

Was that 150mb data plan offered to you or did you see it advertised? I've got an iPhone and the smallest data plan I can choose from is a 500mb at $25. I probably only use 75mb a month though so I'd like to downgrade if possible.

Thanks,
J

Its only offered through retentions... its not an in-market add on so you would have to call in for it.

[BBAtoMBA]

I'm a first year university student looking for a new phone and plan. My family has about 3 cell phones with rogers, Cable(2 HDPVR's from retentions, 1 HD box and one SD box) and high speed internet. Whats the best plan and phone I can get i can get from retentions since I am a new customer under my dads account?

Thanks in advance,
BBAtoMBA

[gdong]

If you don;t already have a data plan, and plan on purchasing one - I don;t see why they won't extend that credit for the 3 years that you sign for.

I always work the deals, then at the last moment say "if you can extend credit, then Ill sign for 3 years right now" - kinda like an ultimatum that they find hard to refuse.

Try it out, but be nice, and pretend their your best friend :)
I renewed my contract about a week ago and found out that my credits didn't get renewed. I called now asking to have them renewed and essentially got the shaft.

Anyone have a strategy to get my existing monthly plan credits renewed after already signing the 3 year contract?

[TimBitz]

I renewed my contract about a week ago and found out that my credits didn't get renewed. I called now asking to have them renewed and essentially got the shaft.

Anyone have a strategy to get my existing monthly plan credits renewed after already signing the 3 year contract?

That totally sucks =S

Did they say they would renew the credits as part of the 3 year contract?
If so you can argue that the credits were suppose to carry over and renewed as part of your new 3 year contract, and that you only resigned because the rep assured you would keep those credits.
Don't give up when you are clearly in the right, be firm but polite. If they don't budge, ask to speak to someone who can help you (ie. supervisor). Good luck.

[pcbrand]

That totally sucks =S

Did they say they would renew the credits as part of the 3 year contract?
If so you can argue that the credits were suppose to carry over and renewed as part of your new 3 year contract, and that you only resigned because the rep assured you would keep those credits.
Don't give up when you are clearly in the right, be firm but polite. If they don't budge, ask to speak to someone who can help you (ie. supervisor). Good luck.

I think there is a grace period where you can cancel the phone (ie. return it to Rogers) if you don't like it in the first 30 days and have less than 30 minutes. I wonder if it applies to the entire contract or just the phone...

In any case, I found the CS people to be fairly reasonable on an individual basis, just call their cancellation dept. and explain the situation.

[jimmy025]

i am currently on a family plan with rogers. i called and tried to split up the plan but all they could offer me is a $30 plan. they said it was the cheapest they can give me and i also tried to match it up with the epp 17.30. what should i do to get a cheaper plan?

[Haz]

I renewed my contract about a week ago and found out that my credits didn't get renewed. I called now asking to have them renewed and essentially got the shaft.

Anyone have a strategy to get my existing monthly plan credits renewed after already signing the 3 year contract?

That totally sucks =S

Did they say they would renew the credits as part of the 3 year contract?
If so you can argue that the credits were suppose to carry over and renewed as part of your new 3 year contract, and that you only resigned because the rep assured you would keep those credits.
Don't give up when you are clearly in the right, be firm but polite. If they don't budge, ask to speak to someone who can help you (ie. supervisor). Good luck.I've had that happen and all I did was call in and kindly asked for it to be carried over to the new contract. Took all of a few minutes.

[MisterJ]

[QUOTE=MisterJ;9228562]

Its only offered through retentions... its not an in-market add on so you would have to call in for it.

Thanks for the tip. Called in and spoke to a wireless sales rep. and asked for this plan. I ended up switching my $45 smartphone plan w/ data to a $20 Employee Purchase Plan (200 weekday, unlimited e/w starting at 9pm), and the $15 150 mb data plan.
All-in I will end up saving $10 a month.

Thanks for the tip on the smaller data plan! I get so pissed off that they have all these unadvertised plans. I love red flag deals!

[redg2]

Anyone got any ideas on how to go from a corporate plan to a retention plan? Willing to resign 3 years + add a data package.

I have 3 lines with rogers, one of them over 15 years, the other 2 about 3-4 years. All 3 lines have about 1-1.5 years left on contract.

Currently have :

250 day
unlimited after 6pm/weekends
caller id
voicemail
2500 text

All for about 30$ after tax + saf + 911...

They told me if I add a data plan, it'll be 30$ on top with no discounts possible since i'm on corporate plan.

Any ideas on how to get a data plan on top but keeping it about 55$ after tax and everything each month?

Thanks in advance

[monty613]

i got a quote earlier for the following:

free Blackberry Curve + $35 admin fee

250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
=$20 + SAF + 911 + tax

however, they were unwilling to budge about no data plan. cheapest was $15 for the email/PIN only plan.

can anyone confirm 100% that if i take the cheapest data plan on a 3 year contract, then cancel it, it will only be $100?

edit - forgot to mention this is a 3 year contract renewal

[fredpenr]

I have the 6gb plan with EP. I want caller ID. I called retentions to try and get it thrown in but don't seem to have any luck. What exactly are people saying inorder for retentions to give you something for free?

[ld83]

Has anyone dealt with the rententions dept for MY5 couples plans (canada wide)?
Just curious if there is a better deal out there.
Thanks!

[TripleHelix]

I have the 6gb plan with EP. I want caller ID. I called retentions to try and get it thrown in but don't seem to have any luck. What exactly are people saying inorder for retentions to give you something for free?

It depends on your history with them.

I was able to get a deal for my girlfriend even though she is a new wireless customer just because I have been with Rogers for a long time.

It all depends on your history with them. But if you really want to get it, just keep trying. You are going to get the right CSR eventually who will do it for ya. At the end of the day, it's only a 5$ credit to the account for free call display.

I was able to get this for my girlfriend also in the form of a 5$ credit to the 15$ CD, VM and TXT option.

[casey5]

I got the N95 through The Source ($0 + $35 activation + $50 in-store credit) a few days ago and called today to cancel my data plan. Was transferred to retentions who didn't offer me anything less than the 500mb data plan so I asked her to process the cancellation ($100 ECF). Starting from my next billing cycle, I will be on the $25 mega value crappy voice plan only.

Has anyone been able to get the 150mb $15 data plan added to a voice plan or must you get the 500mb plan first then downgrade by going thru retentions?

[casey5]

It depends on your history with them.

I was able to get a deal for my girlfriend even though she is a new wireless customer just because I have been with Rogers for a long time.

It all depends on your history with them. But if you really want to get it, just keep trying. You are going to get the right CSR eventually who will do it for ya. At the end of the day, it's only a 5$ credit to the account for free call display.

I was able to get this for my girlfriend also in the form of a 5$ credit to the 15$ CD, VM and TXT option.

Does she have a new line on your account or on a separate account?

[fredpenr]

It depends on your history with them.

I was able to get a deal for my girlfriend even though she is a new wireless customer just because I have been with Rogers for a long time.

It all depends on your history with them. But if you really want to get it, just keep trying. You are going to get the right CSR eventually who will do it for ya. At the end of the day, it's only a 5$ credit to the account for free call display.

I was able to get this for my girlfriend also in the form of a 5$ credit to the 15$ CD, VM and TXT option.

Do you just ask for them to include it for free, or do you threaten to leave or something like that? Do you give them some excuse or sob story?

[TripleHelix]

Does she have a new line on your account or on a separate account?

Seperate account, but I did everything through mine. The catch is (as posted in a previous post) that it's only after 3 months that these things can be applied.

When I called back today, she said it would be much easier if I opened it under my account and then just switch it over if we wanted to after the 3 months since she would piggy back on my bundle discount.

This was through calling a regular CSR which then transfered me to Consolidations and she was extremely helpful.

[TripleHelix]

Do you just ask for them to include it for free, or do you threaten to leave or something like that? Do you give them some excuse or sob story?

The plan I got back in the day was when I threatened to cancel and go to Telus. So all my deals I got because of that pretty much. I had been with them for two years I think when I did it and only had a voice plan.

The last time I got deals, I told them my roommates wanted to cancel Cable and Internet and move to Bell and that I wanted to stay with them because I had my cellphone with them.

I ended up consolidating all three services (TV/Internet was under my roomate's name), they gave me 20% off both services and 10% off wireless (due to bundle) and they started waiving a bunch of fees like the SAF on my phone and other stuff for the other services.

The Call display thing I think was applied when I threatened to cancel and then when I got my iPhone, they just applied the credit (5$) to my value pack for CD VVM and whatever else. No discount on the data plan though.

[monty613]

i got a quote earlier for the following:

free Blackberry Curve + $35 admin fee

250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
=$20 + SAF + 911 + tax

however, they were unwilling to budge about no data plan. cheapest was $15 for the email/PIN only plan.

can anyone confirm 100% that if i take the cheapest data plan on a 3 year contract, then cancel it, it will only be $100?

edit - forgot to mention this is a 3 year contract renewal

just a follow up to this - renewing my line + the girlfriends for 3 years

haggled to this offer after producing an offer Bell gave me. note i have 2 cells with Rogers, home phone, internet, cable (15% off better bundle discount - do they still do this?). don't have many discounts other than a free HDPVR rental.


-----------------
Free Blackberry Curve + $35 Admin
Free V9 Moto RAZR + $35 Admin

Line 1 (Curve)
250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
Rogers 2 Rogers
$15 email/PIN data plan
=$35 + SAF + 911 + tax

Line 2 (RAZR)
250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
Rogers 2 Rogers
=$20 + SAF + 911 + tax

LESS: 15% Better Choice Bundles Discount
-----------------

they wouldn't budge on waiving the $35 admin fees per phone. what i plan to do (at the advice of this thread) is call and cancel the data/email plan and take the $100 hit.

the funniest part about my 3rd call today was the rep was almost in tears saying "this will get audited!" and went on to explain the entire auditing process to me. RFD effect?! lol. he really didn't want to do it even though it was documented in the notes. maybe he'll get in trouble for it?

i don't understand because there are far better plans/deals posted here. oh well - pretty happy with the free phones!

[mattt33]

just a follow up to this - renewing my line + the girlfriends for 3 years

haggled to this offer after producing an offer Bell gave me. note i have 2 cells with Rogers, home phone, internet, cable (15% off better bundle discount - do they still do this?). don't have many discounts other than a free HDPVR rental.


-----------------
Free Blackberry Curve + $35 Admin
Free V9 Moto RAZR + $35 Admin

Line 1 (Curve)
250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
Rogers 2 Rogers
$15 email/PIN data plan
=$35 + SAF + 911 + tax

Line 2 (RAZR)
250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
Rogers 2 Rogers
=$20 + SAF + 911 + tax

LESS: 15% Better Choice Bundles Discount
-----------------

they wouldn't budge on waiving the $35 admin fees per phone. what i plan to do (at the advice of this thread) is call and cancel the data/email plan and take the $100 hit.

the funniest part about my 3rd call today was the rep was almost in tears saying "this will get audited!" and went on to explain the entire auditing process to me. RFD effect?! lol. he really didn't want to do it even though it was documented in the notes. maybe he'll get in trouble for it?

i don't understand because there are far better plans/deals posted here. oh well - pretty happy with the free phones!
The rep you spoke to was being ridiculous.... i don't see how either of those two plans would be a target for audit.

p.s. noticed your previous post - not sure if you got the answer already, but anyway if you're still wondering the data cancellation is going to be $100 regardless of which data plan you go on.

[captawesom3]

just a follow up to this - renewing my line + the girlfriends for 3 years

haggled to this offer after producing an offer Bell gave me. note i have 2 cells with Rogers, home phone, internet, cable (15% off better bundle discount - do they still do this?). don't have many discounts other than a free HDPVR rental.


-----------------
Free Blackberry Curve + $35 Admin
Free V9 Moto RAZR + $35 Admin

Line 1 (Curve)
250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
Rogers 2 Rogers
$15 email/PIN data plan
=$35 + SAF + 911 + tax

Line 2 (RAZR)
250 weekday
unlim evening after 8pm/unlim weekends
free voicemail/call display
2500 text
Rogers 2 Rogers
=$20 + SAF + 911 + tax

LESS: 15% Better Choice Bundles Discount
-----------------

they wouldn't budge on waiving the $35 admin fees per phone. what i plan to do (at the advice of this thread) is call and cancel the data/email plan and take the $100 hit.

the funniest part about my 3rd call today was the rep was almost in tears saying "this will get audited!" and went on to explain the entire auditing process to me. RFD effect?! lol. he really didn't want to do it even though it was documented in the notes. maybe he'll get in trouble for it?

i don't understand because there are far better plans/deals posted here. oh well - pretty happy with the free phones!

Which curve are they offering to you for free? Im going to assume its the 8310 because its the lowest curve of the three.

[monty613]

The rep you spoke to was being ridiculous.... i don't see how either of those two plans would be a target for audit.

p.s. noticed your previous post - not sure if you got the answer already, but anyway if you're still wondering the data cancellation is going to be $100 regardless of which data plan you go on.

i think it's the free phones that are causing him alarm moreso than the plans, i guess.

thanks re: the cancellation. i'm going to do it as soon as i get the phone.


Which curve are they offering to you for free? Im going to assume its the 8310 because its the lowest curve of the three.

8900

[stse]

Just renewed 2 lines for girl friend's family

Line 1 - not as good
250 Weekdays minutes
E/W starting at 6pm
Unliminted Incoming
CID
20 + SAF + 911 + tax ~ 31?
Nokia 5310 for $50 then minus $50 MIR for the phone $5-7?

Line 2
250 Weekday minutes
E/W starting at 8pm
Unlimited incoming
R2R
CID
500 SMS
500MB = $25

$20 + $25 + SAF + 911 + Tax = $60

Phone: HTC Magic for $79 - wouldn't budge on the price of the phone.

Going to cancel the Data plan once I get the phone and just take a total of $79 + $100(penalty) + $9 (prorated data plan)


Hope this gives an idea what they are offering. Sucks how they never really give any credits on Data. At least no good credits.

[BBAtoMBA]

I'm a first year university student looking for a new phone and plan. My family has about 3 cell phones with rogers, Cable(2 HDPVR's from retentions, 1 HD box and one SD box) and high speed internet. Whats the best plan and phone I can get i can get from retentions since I am a new customer under my dads account?

Thanks in advance,
BBAtoMBA

bump

[noodlesalad]

Hi guys, I currently have the iphone 3G 8 gig on a 3 year contract (currently 1 year into my 3 year contract). I do NOT have a data plan .. just a voice plan - $25/month for 300 minutes, free evenings and weekends, cw/vm/cid for an extra $11.

Is there any way to do a HUP to get a new blackberry (curve, bold or something newer) and add on data/email for $xx.xx?

Anybody have experience in doing this? Will they pm Bells offer of 650 minutes + 1 Gig Data for $45?

Thanks

[kaged]

Hi guys, recently renewed for 3 years and this is what I got:

250 daytime
Unlim eve / wkds 6pm
Unlimited Incoming
R2R
CID
VM
2500 sent txt / unlim receive
500 MB data

$35 + SAF + emergency = $42.45 + taxes

Hope this helps!

[sukhvail]

I'm currently looking to get an iPhone 3GS from a Rogers Plus store. Ill pick it up tmrw, after calling in to confirm stock (In stock as of today). All that's left is getting the plan now.

I'm looking for a pretty basic plan. I would like 200-250 Daytime mins, Evenings/ Wknds @6pm, CID and 125 texts. Plus the obligatory data plan ($30 for 6GB). Would this be feasible for 60 + SAF and taxes?? I currently have no phones with them, but have Cable TV and Express internet with a bill of ~130 with overages/month.

Also, should I call retentions for this, or should I go to CS? Would it be helpful if i told them that i was offered a comparable offer for bell and then mention after that I would like the iPhone? Any insight would be appreciated.

Oh, and does anyone know when Rogers CS/Retentions opens/closes? I wont be able to call until 9:30 tonight or tmrw morning.

[samm]

Hi guys, recently renewed for 3 years and this is what I got:

250 daytime
Unlim eve / wkds 6pm
Unlimited Incoming
R2R
CID
VM
2500 sent txt / unlim receive
500 MB data

$35 + SAF + emergency = $42.45 + taxes

Hope this helps!

I'm really jealous of this plan!

[TimBitz]

Which curve are they offering to you for free? Im going to assume its the 8310 because its the lowest curve of the three.
8900

Wow...the 8900 for FREE?
no wonder "the rep was almost in tears" =)

When calling to cancel the data, try asking first about lowering the price a bit, and mention you have no need for a data plan. Cause clearly, even if they give it to you for $5/mo they will still make more than the $100 DECF.

Either way, yes, if you cancel any data plans they will charge you $100, and thats it (you should not be forced to pay full price for your phone).

[drhorrible]

Hi guys, recently renewed for 3 years and this is what I got:

250 daytime
Unlim eve / wkds 6pm
Unlimited Incoming
R2R
CID
VM
2500 sent txt / unlim receive
500 MB data

$35 + SAF + emergency = $42.45 + taxes

Hope this helps!

haha with no discounts your plan would be 20+5+10+5+10+25 = 75 + SAF + 911 + taxes, well done.

[shukriya]

I'm in the same situation as you do. Just did a hup at rogers store to Blackberry 8900 today and paid $400 plus taxes on that one, i was in tier 1 so it is 224+130+45 admin fees. and i added a $30 blackberry messaging package on it with $15 credit that transferred from my old value pack.

I was first trying to get this through retention department, they wont allow me and saying that i will not be able to get a hup until next year since you have to wait 2 years for smartphones.

I know it is a ridicules price, but i guess i'm just not that good at negotiation.



Hi guys, I currently have the iphone 3G 8 gig on a 3 year contract (currently 1 year into my 3 year contract). I do NOT have a data plan .. just a voice plan - $25/month for 300 minutes, free evenings and weekends, cw/vm/cid for an extra $11.

Is there any way to do a HUP to get a new blackberry (curve, bold or something newer) and add on data/email for $xx.xx?

Anybody have experience in doing this? Will they pm Bells offer of 650 minutes + 1 Gig Data for $45?

Thanks

[MS MSP]

bump

read the thread

[redg2]

Talked to retentions today. Was able to get this:

250 mins
unlimited evenings at 6pm + weekends
caller id
voicemail
500 texts
6gb data plan

Total is $54 including tax + saf + 911 etc...

I think it's not bad. Not sure what else I can bargain for.

[gdong]

I've had that happen and all I did was call in and kindly asked for it to be carried over to the new contract. Took all of a few minutes.

Yea I tried today, but this one guy was being an ass. I'm going to try again tomorrow.

The guy kept giving me a run around saying they aren't supposed to get extended, I can't extend it, you're not even supposed to have it etc

[captawesom3]

i think it's the free phones that are causing him alarm moreso than the plans, i guess.

thanks re: the cancellation. i'm going to do it as soon as i get the phone.



8900

DAMN they are actually giving you a 8900 for free? you must have some negotiable powers that none of us have, ive been trying for soo long to get a free one the best she could do for me was like 199.. damn your good! haha

[mike200015]

Spoke to CxR this evening, took a couple tries to get them to add more credits onto my account, the first lady insisted no more credits can be added since I already have a great retention plan, second lady managed to do it :)

So this is what my plan looks like now:

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Bonus 0.00
Data Service Plan 6GB 30.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc
Savings: Monthly Plan Credit 3 Yr -8.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -15.00

Not sure exactly what each credit amount looks like until next bill, but the Total is now: $48.87

Very happy, bill used to be $59, without the 6pm eve, and just texting/CID instead of the Value Pack.

[whabs]

Spoke to CxR this evening, took a couple tries to get them to add more credits onto my account, the first lady insisted no more credits can be added since I already have a great retention plan, second lady managed to do it :)

So this is what my plan looks like now:

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Bonus 0.00
Data Service Plan 6GB 30.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc
Savings: Monthly Plan Credit 3 Yr -8.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -15.00

Not sure exactly what each credit amount looks like until next bill, but the Total is now: $48.87

Very happy, bill used to be $59, without the 6pm eve, and just texting/CID instead of the Value Pack.

Did you have to extend your contract?

[Jonavin]

Spoke to CxR this evening, took a couple tries to get them to add more credits onto my account, the first lady insisted no more credits can be added since I already have a great retention plan, second lady managed to do it :)

So this is what my plan looks like now:

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Bonus 0.00
Data Service Plan 6GB 30.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc
Savings: Monthly Plan Credit 3 Yr -8.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -15.00

Not sure exactly what each credit amount looks like until next bill, but the Total is now: $48.87

Very happy, bill used to be $59, without the 6pm eve, and just texting/CID instead of the Value Pack.

That 6pm bonus, I have it on my account as well but I was told it's only for 6 months. $5 extra if I want to keep it after that.

[monty613]

DAMN they are actually giving you a 8900 for free? you must have some negotiable powers that none of us have, ive been trying for soo long to get a free one the best she could do for me was like 199.. damn your good! haha

backstory - i have been a Rogers customer for ~8 years, and have been on month-to-month for a little over a year on a pretty inflated plan. i also have very little discounts on my other services (home phone, internet, some discounts on cable).

the first girl at retentions offered this to me (!) after i presented an offer from Bell, and saying i would switch all my services. i don't call retentions often. i'm really worried though because i spent an hour with the rep this afternoon when i called back to go through with it. he was losing his mind trying to explain that this deal is IMPOSSIBLE, however, the entire thing was documented in my comments (i made sure he acknowledged this numerous times on the taped line).

after pressing him he finally put it through. he did say i might get a call/letter about the offer be reneged though (after being audited?).

truthfully i think the girl at retentions must have been new or something, because i wasn't pressing her that hard.

i'll report back here if i hear anything

[mike200015]

Did you have to extend your contract?
Nope, didn't have to extend contract! Usually if you are just changing things around with your account you don't need to extend.


That 6pm bonus, I have it on my account as well but I was told it's only for 6 months. $5 extra if I want to keep it after that.
The rep. never said anything about that to me, if that is the case, I will just call back in 6 months and get them to add it back on.. and maybe get extra credits for the hassle ;)

[wchengw]

Nope, didn't have to extend contract! Usually if you are just changing things around with your account you don't need to extend.


I swtiched from small business plan to family plan and the rep automatically put me on 3 yrs plan without asking and I am pretty sure I told her to keep my plan as 2 yrs plan.

I didn't know until I get the bill yesterday. Call customer relation to ask them to fix it and it took 20 minutes and she said to make sure there is no "downgrade" charge of $400 on my next bill. Otherwise, call again. Better check your bill after you switch things around.

[Bulba28]

Talked to retentions today. Was able to get this:

250 mins
unlimited evenings at 6pm + weekends
caller id
voicemail
500 texts
6gb data plan

Total is $54 including tax + saf + 911 etc...

I think it's not bad. Not sure what else I can bargain for.

Wicked deal!! How long did you have to bargain for before they offer that to you? I am hoping to negotiate something like this..so $54 bucks is everything( tax included) Or tax on top?

[Bulba28]

Spoke to CxR this evening, took a couple tries to get them to add more credits onto my account, the first lady insisted no more credits can be added since I already have a great retention plan, second lady managed to do it :)

So this is what my plan looks like now:

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Bonus 0.00
Data Service Plan 6GB 30.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc
Savings: Monthly Plan Credit 3 Yr -8.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -15.00

Not sure exactly what each credit amount looks like until next bill, but the Total is now: $48.87

Very happy, bill used to be $59, without the 6pm eve, and just texting/CID instead of the Value Pack.

How long were you a Roger customer before they offer this to you? This is also an awesome deal and I'm more or less skeptical whether I am able to pull of asking them for something simliar to this..

[bubble.tea]

...[B]Free Blackberry Curve + $35 Admin...
Did the rep tell you 'free curve' or 'free 8900'

If free 8900, did you just type out curve for us here? If 8900., good on ya.

...8900


Either way, what you got was simply the ideal type of rep. "Everything and the kitchen sink". Negotiations are...


...truthfully i think the girl at retentions must have been new or something, because i wasn't pressing her that hard....
(as you've clearly said it) hardly 10%. The rest is pure luck.

Methinks, the last person you spoke to was just being verbose, and throwing out some scare tactics. If an offer is stupidly a mistake, then the agent that puts it will definately be reprimanded and coached back on it...so yes-you were lucky...extremely., first to get the first rep to offer it, and secondly to get this other guy who clearly 'sounded' like you shouldn't have gotten it (at which point as reported usually the offer crashes and dies)-but you did nevertheless LOL. I'm lovin' it!

[monty613]

Did the rep tell you 'free curve' or 'free 8900'

If free 8900, did you just type out curve for us here? If 8900., good on ya.

Either way, what you got was simply the ideal type of rep. "Everything and the kitchen sink". Negotiations are...

(as you've clearly said it) hardly 10%. The rest is pure luck.

Methinks, the last person you spoke to was just being verbose, and throwing out some scare tactics. If an offer is stupidly a mistake, then the agent that puts it will definately be reprimanded and coached back on it...so yes-you were lucky...extremely., first to get the first rep to offer it, and secondly to get this other guy who clearly 'sounded' like you shouldn't have gotten it (at which point as reported usually the offer crashes and dies)-but you did nevertheless LOL. I'm lovin' it!

It's a free 8900 Curve. When she presented the offer to me she gave me the model names/versions of each phone so I could compare (I told her I was going to check back with Bell). I don't even know the difference between the versions.

I am still worried this will not go through - the rep yesterday afternoon told me i might get a call from someone, or a letter saying the account was audited. He blabbered for literally an hour about how their pricing works, audits, coachbacks, etc.

bubble.tea - do you work there? if the offer was clearly presented to me on a taped line, and documented in my "notes", will they honour it?

[mike200015]

I swtiched from small business plan to family plan and the rep automatically put me on 3 yrs plan without asking and I am pretty sure I told her to keep my plan as 2 yrs plan.
Hm, thats strange, I have never had to extend when changing things on my account, but then again I have always just had a regular plan (non-corporate/family).


How long were you a Roger customer before they offer this to you? This is also an awesome deal and I'm more or less skeptical whether I am able to pull of asking them for something simliar to this..
I have had rogers cellphone for about 1 year, but I have had other Rogers services for many (10+) years. They didn't offer me these things either, I had to more or less tell them what to add, and that I didnt want to pay extra for them, so they added credits towards the things like the Value pack and LD option. This forum is great, since you can see the types of options and credits Rogers has, and then mention them when you speak to them, and they may add them. How long have you been with Rogers?

[ahbitheman]

Spoke to CxR this evening, took a couple tries to get them to add more credits onto my account, the first lady insisted no more credits can be added since I already have a great retention plan, second lady managed to do it :)

So this is what my plan looks like now:

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Bonus 0.00
Data Service Plan 6GB 30.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc
Savings: Monthly Plan Credit 3 Yr -8.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -15.00

Not sure exactly what each credit amount looks like until next bill, but the Total is now: $48.87

Very happy, bill used to be $59, without the 6pm eve, and just texting/CID instead of the Value Pack.

Yea I love how they manage to somehow drop your current bill when you call them to less than it should be. Doing the quick math on your plan, shouldn't your total be more like $52.30 a month? I need to get that extra 15% discount on my plan. My mom has had rogers for ages and shes got the 15% bundle on all our services but for some reason my plan is on a different account number all under the same name. Is it possible to put it all under one account so I can therefore apply the 15% discount? I feel like i should call in to complain cuz they have been gipping us the 15% on my plan alone which I dont see as fair as we have all four services with them.

[LordofX]

Hey,

first off i just want to thank everyone whos contributed to this thread, i've been reading over it and there's tons of info.

however i was still wondering if someone could offer me a bit of guidance as to what is reasonable to ask for.

right know my bill is as follows

student plan 25 - $25 (give me my5 + 5, 100 weekday, 1000 nights, ect)
Data 6GB - $30
Iphone Value Pack - $15
Saving: $5 - -$5
Tethering - $0
6pm early calling - $7
saving on evening - -$7

Then i have about $53 dollars in wireless usage, mostly long distance, this brings my bill to like $140 this month after tax.

I am hoping to get some long distance added no charge, maybe some credit towards the data like -$10, and the system access fee and 911 fee credited as well.

this would bring my bill to around $60 a month, do you think this is too much to ask.

any advice would be much appreciated, and if anyone has suggestion of other thing to ask please let me know.

Thanks again for a great thread

[ahbitheman]

Hey,

first off i just want to thank everyone whos contributed to this thread, i've been reading over it and there's tons of info.

however i was still wondering if someone could offer me a bit of guidance as to what is reasonable to ask for.

right know my bill is as follows

student plan 25 - $25 (give me my5 + 5, 100 weekday, 1000 nights, ect)
Data 6GB - $30
Iphone Value Pack - $15
Saving: $5 - -$5
Tethering - $0
6pm early calling - $7
saving on evening - -$7

Then i have about $53 dollars in wireless usage, mostly long distance, this brings my bill to like $140 this month after tax.

I am hoping to get some long distance added no charge, maybe some credit towards the data like -$10, and the system access fee and 911 fee credited as well.

this would bring my bill to around $60 a month, do you think this is too much to ask.

any advice would be much appreciated, and if anyone has suggestion of other thing to ask please let me know.

Thanks again for a great thread

From what I've experienced they don't really credit the 30 dollar 6 gb data plan but you could credit your SAF, and get 1000 LD for 5 bucks or 100 for free. If u really need tons of LD then the 5 bucks is a great price. If you need longdistance to the states and have an iphone, jailbreak and use skype and pay 3 bucks a month for unlimited canada and US (if u jailbreak u can use this over 3g). You pretty much have to call them and tell them ur a student and this is ridiculous ur paying 140 a month and that u want something around 60. Be firm but reasonable. Waiting for the right agent is well worth it. My first time i got a lady that wouldnt budge. Second time i got this dude that didnt care and like credited everything lol

[ahbitheman]

Spoke to CxR this evening, took a couple tries to get them to add more credits onto my account, the first lady insisted no more credits can be added since I already have a great retention plan, second lady managed to do it :)

So this is what my plan looks like now:

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Bonus 0.00
Data Service Plan 6GB 30.00
Canadian 1000 LD Anytime Option 5.00
iPhone Value Pack+Vvmail 20.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Discount(s)
Savings: Better Choice Bundles 15% Disc
Savings: Monthly Plan Credit 3 Yr -8.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -15.00

Not sure exactly what each credit amount looks like until next bill, but the Total is now: $48.87

Very happy, bill used to be $59, without the 6pm eve, and just texting/CID instead of the Value Pack.

Oh wait, and isnt the 15% bundle just on your base plan?!? So since yours is a 20 dollar base you save just 3 bucks extra a month. Therefore wouldn't your bill be ilke $58.14 a month? Lets hope their system keeps messing up and keeps charging you 48 lol. I asked them to fully credit voicemail for me ($7) and they already had a $5 credit for voicemail. The agent ended up adding the $7 credit and forgot to remove the $5 one. I hope it all stays!:lol:

Now i remember why I didnt bother to switch all numbers to the same account.

[TripleHelix]

Oh wait, and isnt the 15% bundle just on your base plan?!? So since yours is a 20 dollar base you save just 3 bucks extra a month. Therefore wouldn't your bill be ilke $58.14 a month? Lets hope their system keeps messing up and keeps charging you 48 lol. I asked them to fully credit voicemail for me ($7) and they already had a $5 credit for voicemail. The agent ended up adding the $7 credit and forgot to remove the $5 one. I hope it all stays!:lol:

Now i remember why I didnt bother to switch all numbers to the same account.

Better choice bundles apply to the entire bill of the service before tax...

[bemui]

Better choice bundles apply to the entire bill of the service before tax...

No, the BCB discount is applied to your base plan less monthly credits only. That's why a lot of retention plans will not have this discount (eg. if you have your base plan fully credited)

Not sure if it applies to data plan though...

[SENSEI]

Better choice bundles apply to the entire bill of the service before tax...

On a side note, Rogers is changing up the current Better Choice Bundles.

Used to be 3 services save 15%.

Now you have to have 4 services for 15%, 3 services for 10%, 2 services for 5%. On top of that, you have to renew everything for 24 months.

Took everything off the better choice bundles, called consolidated retentions, and got 20% off internet, 20% off cable bill. They won't combine deals.

Also, I'm canceling my Rogers cell. Although I've been my current corp plan for 6 years with them.

I'm getting a new pretty decent deal with BELL through my corporate office that includes:

$18.75 per month includes:
250 day time minutes
Unlimited nights and weekends (6pm-7am)
1000 incoming minutes free
Message center
Call display
Bell mobility to Bell mobility national calling
Call forwarding, call waiting and three way calling

Additional costs
System access fee and 911 fee $7.70 per month

$30 extra gets me UNLIMITED DATA and EMAIL on BB.

Talked to retentions, corp retentions, consolidated retentions 5 times over the past month and they won't even come close to matching this.

[noodlesalad]

so the phone was $400 .. what is your voice/data plan like?


I'm in the same situation as you do. Just did a hup at rogers store to Blackberry 8900 today and paid $400 plus taxes on that one, i was in tier 1 so it is 224+130+45 admin fees. and i added a $30 blackberry messaging package on it with $15 credit that transferred from my old value pack.

I was first trying to get this through retention department, they wont allow me and saying that i will not be able to get a hup until next year since you have to wait 2 years for smartphones.

I know it is a ridicules price, but i guess i'm just not that good at negotiation.

[dmpP]

Here's my plan - been on it since October (when I ported from Bell)

I started with 6-mo unlimited data, and the iphone value plan for $15. When the unlimited data expired end of April, I removed the value plan, and added the iPhone Data Value Pack. This is what my plan looks like now.

Anyone have any suggestions on how I can improve it? I think I'm getting a pretty good deal. Is it too soon for me to try to improve it - seeing as how it hasn't even been a year?

Also, I have my wife's cell with them (basically same as what I have but no R2R, no iPhone plan or data, no early eve, not all the same discounts either, hers comes to $27.18 after tax, saf, and 911) - she rarely uses her cell.

I have all 4 rogers services.

Here is my cell plan:

My retentions plan

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 3 Yr -10.00
Savings: Monthly Plan Credit 3 Yr -5.00
Savings: Monthly Plan Credit 3 Yr -5.00
iPhone Data Value Pack 35.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
6PM Early Eve. Calling Option 5.00
Canadian LD Anytime Option (this is the 1000 CDN LD) 5.00
Visual Voicemail 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
.............
Total before taxes: $52.45
Total for Wireless (incl. taxes): $59.27


My wife's retentions plan

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit 1 Yr -5.00
Call Display 8.00
Savings: Digital Call Display Credit -8.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
.............
Total before taxes: $22.45
Total for Wireless (incl. taxes): $25.37

[Jonavin]

No, the BCB discount is applied to your base plan less monthly credits only. That's why a lot of retention plans will not have this discount (eg. if you have your base plan fully credited)

Not sure if it applies to data plan though...

It applies to data IF it's a separate data add-on and not part of a value pack.

That's for the bundle discount. For the Ambassador (20%), only the base plan is discounted. So in some cases, you're better off with a 10% bundle discount than a 20% Ambassador.

[ahbitheman]

It applies to data IF it's a separate data add-on and not part of a value pack.

That's for the bundle discount. For the Ambassador (20%), only the base plan is discounted. So in some cases, you're better off with a 10% bundle discount than a 20% Ambassador.

Do it could apply to data? I created a voice plan through retention and then simply added the 30 dollar 6gb data plan. Therefore would the 15% discount be applied to my base voice and also to my 30 dollar data? Btw, whats this ambassador thing? I've never heard of it. Do you just have to call and tell them your sick of paying high bills and to apply 20% on all? I recently just got all 4 services with rogers because my mom just did it. I was thinking about getting us one of thos VOIP services thats ilke 30 bucks a year!

[bubble.tea]

....I'm canceling my Rogers cell. Although I've been my current corp plan for 6 years with them.

I'm getting a new pretty decent deal with BELL through my corporate office that includes:...
So long! :)

Providers pick and chose which corporations they want to offer the best plans to. If you feel Bellus has the best for you., Enjoy!


...will they honour it?
Having the audio tape to prove it never hurts...with that said, as I've always said., Rogers (and possibly moreso retentions) itself is a random sequence of events. You might get lucky you might not. Those blasted dealers who were fraudulently activating corp accounts got nothing more than a slap on the wrist and their accounts probably went by for YEARS before anybody even remotely bothered to do anything about them.

YOUR concern from now is to ensure what you 'were promised' is actually what shows up on the bill. If it isn't., use smarts., not 'hissy fits' to get it corrected. I have faith in you young grasshopper.

[TripleHelix]

Do it could apply to data? I created a voice plan through retention and then simply added the 30 dollar 6gb data plan. Therefore would the 15% discount be applied to my base voice and also to my 30 dollar data? Btw, whats this ambassador thing? I've never heard of it. Do you just have to call and tell them your sick of paying high bills and to apply 20% on all? I recently just got all 4 services with rogers because my mom just did it. I was thinking about getting us one of thos VOIP services thats ilke 30 bucks a year!

I got the 20% off on internet and cable but not wireless, just 10% BCB on that one. I'm saving 3.80 with the BCB 10% on my wireless which doesn't make much sense to me.

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Option 5.00
iPhone Value Pack+VVmail 15.00
Savings: Value Pack $5 off MSF -5.00
Data Service Plan 6GB 30.00
Canadian LD Anytime Option 5.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Savings: Better Choice Bundles 10% Disc -3.80
Savings: Monthly Plan Credit -5.00
Savings: Monthly Fee Credit -7.00

How do you get 38$ combining any of those...

EDIT: Nevermind... Base plan plus data = 50 minus the 12$ credit at bottom gives 38$

[Jonavin]

I got the 20% through consolidate billing (aka bundle billing or One Bill). It's part of a whole cable/internet, your home phone is VOIP and I don't want it deal. :D

[Jonavin]

I got the 20% off on internet and cable but not wireless, just 10% BCB on that one. I'm saving 3.80 with the BCB 10% on my wireless which doesn't make much sense to me.

250/Unlimited Eve/Wkds Plan 20.00
6PM Early Eve. Calling Option 5.00
iPhone Value Pack+VVmail 15.00
Savings: Value Pack $5 off MSF -5.00
Data Service Plan 6GB 30.00
Canadian LD Anytime Option 5.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Savings: Better Choice Bundles 10% Disc -3.80
Savings: Monthly Plan Credit -5.00
Savings: Monthly Fee Credit -7.00

How do you get 38$ combining any of those...

EDIT: Nevermind... Base plan plus data = 50 minus the 12$ credit at bottom gives 38$

Yes. And if you had the 20% ambassador discount, it would only be 20% off the $8 = $1.60. So your bill is an example where 10% BCD > 20% AmD

[mike200015]

Oh wait, and isnt the 15% bundle just on your base plan?!? So since yours is a 20 dollar base you save just 3 bucks extra a month. Therefore wouldn't your bill be ilke $58.14 a month? Lets hope their system keeps messing up and keeps charging you 48 lol. I asked them to fully credit voicemail for me ($7) and they already had a $5 credit for voicemail. The agent ended up adding the $7 credit and forgot to remove the $5 one. I hope it all stays!:lol:

Now i remember why I didnt bother to switch all numbers to the same account.
Before I made the changes, the 15% was applied to my base plan, as well as my LD option and my texting option, so it was 15% of $35. I'm not sure now if the 15% is applied only to the base $20, or if it includes the $20 values pack and LD options too (hope so). As for the bill price, the rep calculated with everything and said it will come to $48, dont remember exactly how much each credit was for, but when I look online there are 3 credits + the 15% bundle disc. Gotta wait for next bill and see.

[JamieO]

What is this about consolidated retentions? Is there a number for that? Currently I have wireless, internet, home phone, and HD cable with Rogers and have the 15% discount. Is there a way to get retention for cable and internet similar to wireless?

[Jonavin]

What is this about consolidated retentions? Is there a number for that? Currently I have wireless, internet, home phone, and HD cable with Rogers and have the 15% discount. Is there a way to get retention for cable and internet similar to wireless?

1-866-295-0686

There's another thread on Red Flag on getting deals on cable/internet. Seems like 20% off and free HD PVR is a common deal you can get. I was offered that as well, but I skipped the free PVR because they wouldn't credit the digital and HD package fees. My brother-in-law got the free PVR with the fees credited.

So like wireless retention, YMMV.

[JamieO]

1-866-295-0686

There's another thread on Red Flag on getting deals on cable/internet. Seems like 20% off and free HD PVR is a common deal you can get. I was offered that as well, but I skipped the free PVR because they wouldn't credit the digital and HD package fees. My brother-in-law got the free PVR with the fees credited.

So like wireless retention, YMMV.

Cool, thanks. I'll check out that thread as well

[BearBear2]

I called 1-888-936-7283, I said I want to cancel my phone, because I think I'm overpaying. The guy on the phone tried to offer me a better plan.

Currently I'm sharing a plan with my father:
350 WD to share
6pm eve/wkends
+value pack for caller ID, etc.

My father is paying $58 after tax, and I'm paying $40 after tax.

The guy was only able to offer me to separate the plans and get 250 WD, 6pm, and value pack for $40 after tax each. I told him this is still too much, then he said if I want to cancel, he needs my father to call to process the cancellation, because he is the primary holder. I was like....are you not going to transfer me to customer retentions.... and he said "This is Customer Retentions..." what the hell?

Anyone please help! What do I need to do to get to the customers retentions dept and get a better deal?

[MrWhite]

I've called in to retentions 3 times now, and so far, this is the best I've managed (which I took because I'm tired of haggling with them).

250 daytime minutes
Unlimited eve/wknds @ 6pm
CID
VM
2500 txt
6GB of data
100 LD in Canada (she offered R2R, but most of my friends are non-Rogers, so I asked for the LD instead, and she obliged)
$55 (after 2x$5 credits) + SAF + 911 + tax = $70.57/month

My questions is, should I call again tomorrow to try to get something better, or should I stay happy with this?

[Havo]

I've called in to retentions 3 times now, and so far, this is the best I've managed (which I took because I'm tired of haggling with them).

250 daytime minutes
Unlimited eve/wknds @ 6pm
CID
VM
2500 txt
6GB of data
100 LD in Canada (she offered R2R, but most of my friends are non-Rogers, so I asked for the LD instead, and she obliged)
$55 (after 2x$5 credits) + SAF + 911 + tax = $70.57/month

My questions is, should I call again tomorrow to try to get something better, or should I stay happy with this?

Its up to you... we aren't you so we wouldn't know whether or not you would be satisfied with this. People forget that this thread is to help people meet their needs instead of getting the ultimate plan possible and brag about it.

[champion_qh]

Generally speaking if the corporate plan is better than regular or retention plan??

That's my current plan (corporate plan) with Rogers

200 mins day time
unlimited after 6pm
CID/VM

Totoal: $25 + SAF+911+tax....ends up around $33/month

Also, I got my wife on the same plan with me.

So, I paid $66, sometimes up to $70 for two lines a month, since my silly friends like to text me a lot and I don't have any text msg coverage :o

I want to get more daytime and some text msg package. Do you know what I should do? If I switch from corp plan to regular or retention plan, can I get a better deal for us, like a good family plan?

Thanks!

[ahbitheman]

I've called in to retentions 3 times now, and so far, this is the best I've managed (which I took because I'm tired of haggling with them).

250 daytime minutes
Unlimited eve/wknds @ 6pm
CID
VM
2500 txt
6GB of data
100 LD in Canada (she offered R2R, but most of my friends are non-Rogers, so I asked for the LD instead, and she obliged)
$55 (after 2x$5 credits) + SAF + 911 + tax = $70.57/month

My questions is, should I call again tomorrow to try to get something better, or should I stay happy with this?

No unlimited incoming calls? They are usually pretty easy about giving the 100 LD so try to get the unlimited incoming credit of 10 bucks. You could also try to credit ur SAF. It all takes time, be patient. Also, try to get a guy. I find guy agents are much more lenient than woman lol

[MrWhite]

Its up to you... we aren't you so we wouldn't know whether or not you would be satisfied with this. People forget that this thread is to help people meet their needs instead of getting the ultimate plan possible and brag about it.

True. I did go in wanting an iPhone plan under $70 all in, and I since I've pretty much managed that, I will call it a win for me :D Thanks for the dable of perspective, definitely makes me feel better.

[bluevektor]

Generally speaking if the corporate plan is better than regular or retention plan??

That's my current plan (corporate plan) with Rogers

200 mins day time
unlimited after 6pm
CID/VM

Totoal: $25 + SAF+911+tax....ends up around $33/month

Also, I got my wife on the same plan with me.

So, I paid $66, sometimes up to $70 for two lines a month, since my silly friends like to text me a lot and I don't have any text msg coverage :o

I want to get more daytime and some text msg package. Do you know what I should do? If I switch from corp plan to regular or retention plan, can I get a better deal for us, like a good family plan?

Thanks!

Well as an example, I got my dad the following plan:

250+25 DT min ($20)
unl EW @ 6pm
CID/VM/2500 text ($10-$5 credit)
100 LD min (feature credit)
unlimited incoming (credited)

Total= $25+SAF/911 = $32.45 +tax

Back history- he's been with Rogers for 7 or 8 years and was on a month to month thing when I renewed him. You should be able to get the basic retention plan of 200-250 DT min with unl EW at 8pm plus the retentions value pack (CID/VM/2500 text) for $30+SAF/911 at the bare minimum, then just try to get a $5 credit somehow and you're good to go. Hope that helps.

Edit: You should also try to add in R2R or 100 LD min for free. They usually give one or both with little hassle.

[preshans]

Hey guys, anyone with a bb successful getting the 150 MB for $15 with the APN3CON? I called liek 20 times. the reps were soo ********. is it even possible? What do you say to the rep?

[jimmy025]

i am currently on a family plan with rogers. i called and tried to split up the plan but all they could offer me is a $30 plan. they said it was the cheapest they can give me and i also tried to match it up with the epp 17.30 but they said they couldnt beat that offer.. what should i do to get a cheaper plan?

[raskal]

currently on hold with these twits and the message about the "Canadian launch of the iphone 3gs" repeats constantly.

any way of bypassing it??!!!


ARGGG!

[raskal]

i am currently on a family plan with rogers. i called and tried to split up the plan but all they could offer me is a $30 plan. they said it was the cheapest they can give me and i also tried to match it up with the epp 17.30 but they said they couldnt beat that offer.. what should i do to get a cheaper plan?

compare the dollar values of what you're on now vs the family plan.

I had a fam plan of 2, $20 plus $15, total = $35. It had a pathetic 100 min (shared) and nothing else. (this was 3 years ago though)

then I moved to a $25 (250min, CID, R2R, 100LD) , so yes my cost went up, but the value went way up

cell phones are not cheap, people lately seem to think they can get all the bells and whistles cheap. Move to Sweden for cheap cell service. If you want a cheap plan it's $15 for 50 minutes everywhere

[TripleHelix]

I've called in to retentions 3 times now, and so far, this is the best I've managed (which I took because I'm tired of haggling with them).

250 daytime minutes
Unlimited eve/wknds @ 6pm
CID
VM
2500 txt
6GB of data
100 LD in Canada (she offered R2R, but most of my friends are non-Rogers, so I asked for the LD instead, and she obliged)
$55 (after 2x$5 credits) + SAF + 911 + tax = $70.57/month

My questions is, should I call again tomorrow to try to get something better, or should I stay happy with this?

It's almost exactly what I have except mine comes up to 69 something and I have the 1000 LD rather than 100...

[BearBear2]

I called Rogers 3 times today, and still they won't transfer me to the retentions department, they said they can help me do the cancellations. OK, so if this is the kind of service I'm getting, maybe I should really cancel.

What they offered me on the iphone was exactly what was on the web site. $45 data and voice with 150WD, 9pm EV, 500mb. No CID, VM, nothing. The only offer they gave me was $5 discount.

Can someone tell me what I need to do to get to retentions???? Pleasssssssssse..

[keithse]

Have been calling retention dept 4 times in 3 days trying to lower the Blackberry data plan for my uncle's account. Finally got a nice rep able to get what I want in my price range.

$25 retention plan
- 250 daytime min + 25 bonus min
- unlimited evening starting at 6pm
- unlimited weekend
$10 voicemail package
- caller id
- voice mail
- 2500 sent txt msg, unlimited received msg
$25 data plan
- 500 MB of data

The rep simply told me she will give full credit for voicemail package, which make the total below $65 all in.

Having heard that she is willing to give VM package for free, I ask if she can do the same for another wirelese number under the same account, she immedicately do the same.

After all is done with my uncle's accounts, I asked if she can apply the same VM package and corresponding credit to my own wireless account. Then, she opened up my account and ask me which one of three wireless numbers I want to add the free VM package, I asked her to add them to all 3 number. So, try your luck.

[TripleHelix]

I called Rogers 3 times today, and still they won't transfer me to the retentions department, they said they can help me do the cancellations. OK, so if this is the kind of service I'm getting, maybe I should really cancel.

What they offered me on the iphone was exactly what was on the web site. $45 data and voice with 150WD, 9pm EV, 500mb. No CID, VM, nothing. The only offer they gave me was $5 discount.

Can someone tell me what I need to do to get to retentions???? Pleasssssssssse..

How long have you been with Rogers?

[raskal]

I called Rogers 3 times today, and still they won't transfer me to the retentions department, they said they can help me do the cancellations. OK, so if this is the kind of service I'm getting, maybe I should really cancel.

What they offered me on the iphone was exactly what was on the web site. $45 data and voice with 150WD, 9pm EV, 500mb. No CID, VM, nothing. The only offer they gave me was $5 discount.

Can someone tell me what I need to do to get to retentions???? Pleasssssssssse..

in the first post, 1-888-936-7283 direct number

[horco]

Got the following:

250minutes
evenings weekends @ 8pm
rogers 2 rogers
$10 vm/callid/2500 package
$15 150 mb data

$-10 credit
$-5 credit

Pearl Flip for free no activation.

Comes to about $48 including taxes and SAF

I think I did ok. Thanks to all for sharing your plans.

[BearBear2]

How long have you been with Rogers?

I have been with Rogers since 2000, both my father and I. And I believe each of us only upgraded once. We have our home phone, TV, Internet, everything with them.

[BearBear2]

in the first post, 1-888-936-7283 direct number

That's the number I called, and they won't transfer me to retentions, they said they will do the cancellation for me. :s

[bluevektor]

That's the number I called, and they won't transfer me to retentions, they said they will do the cancellation for me. :s

If they were able to give you a $5 credit, then you probably were talking to retentions already. It's my understanding, that they are the only Rogers department that can give monthly credits.

You can call *611 from your Rogers phone and say "customer relations" when it asks and you should get sent to the right department. Usually (but not always) works for me.

[MrWhite]

I called Rogers 3 times today, and still they won't transfer me to the retentions department, they said they can help me do the cancellations. OK, so if this is the kind of service I'm getting, maybe I should really cancel.

What they offered me on the iphone was exactly what was on the web site. $45 data and voice with 150WD, 9pm EV, 500mb. No CID, VM, nothing. The only offer they gave me was $5 discount.

Can someone tell me what I need to do to get to retentions???? Pleasssssssssse..

What has worked for me is just calling *611, and when they ask for your account info (but before you do give it to them), just ask to be put through to customer retentions because to want to follow up on a conversation you had with them previously, even if you haven't spoken to customer retentions yet. That being said, you will probably get a better offer if you get transfered to customer rententions from a customer service rep with notes on your account saying you want to cancel. And like many people have said in the thread YMMV. I definitely found that out.

[12senators12]

I've called in to retentions 3 times now, and so far, this is the best I've managed (which I took because I'm tired of haggling with them).

250 daytime minutes
Unlimited eve/wknds @ 6pm
CID
VM
2500 txt
6GB of data
100 LD in Canada (she offered R2R, but most of my friends are non-Rogers, so I asked for the LD instead, and she obliged)
$55 (after 2x$5 credits) + SAF + 911 + tax = $70.57/month

My questions is, should I call again tomorrow to try to get something better, or should I stay happy with this?

you can def. do better.

i got

250 daytime
Free evenings and weekends at 6
100 long distance
2500 text
caller id/voice mail
R2R
500 mbs

48$ after tax

[Jesus Moses]

I just HUP'd to a bold for 299 and I dealt with retentions when negotiating a new plan. After a half hour of shmoozing i got:

350 Anytime Mins
1000 CDN Long distance
Unlimited txting
500 mb data
Free Evening + Weekends after 6pm
VM
CID

$48 after tax


Its all based on revenue. The more money you give them on a month to month basis the more willing they are to satisfy your demands. FYI, my family has 4 cell phones and digital cable through rogers all on the same account.

Good Luck!

[surfguy17]

I just HUP'd to a bold for 299 and I dealt with retentions when negotiating a new plan. After a half hour of shmoozing i got:

350 Anytime Mins
1000 CDN Long distance
Unlimited txting
500 mb data
Free Evening + Weekends after 6pm
VM
CID

$48 after tax


Its all based on revenue. The more money you give them on a month to month basis the more willing they are to satisfy your demands. FYI, my family has 4 cell phones and digital cable through rogers all on the same account.

Good Luck!

thats the plan im lookin for. does that include 911/SAF?

[Jesus Moses]

thats the plan im lookin for. does that include 911/SAF?

yes it does

[thusnani]

I just HUP'd to a bold for 299 and I dealt with retentions when negotiating a new plan. After a half hour of shmoozing i got:

350 Anytime Mins
1000 CDN Long distance
Unlimited txting
500 mb data
Free Evening + Weekends after 6pm
VM
CID

$48 after tax


Its all based on revenue. The more money you give them on a month to month basis the more willing they are to satisfy your demands. FYI, my family has 4 cell phones and digital cable through rogers all on the same account.

Good Luck!

Is this the blackberry data plan you have?
Im looking to also get a plan like that with a bold?
My phone is messed up and I really need a new one, specifically a bold?

That really sounds like a good deal. What did you say exactly?
All your help will be greatly appreciated!!!
Thanks in advance

[whabs]

When you call a 2nd and 3rd time, can you say I called earlier/yesterday, and I wasn't satisfied with what was offered, or you have to talk like nothing happened...
doesn't the CxR see that you have called earlier and that the previous CxR has written notes?

[mklop]

First of all what is HUP? Sorry for being a noob.

Anyways I called last week after Rogers made a massive mistake. My "Airmiles member" plan comes with unlmited 6pm but they put 9pm on the account for I was $90 over. I called and complained and they could only credit half of that, which I believe is ********.

Then I changed my plan to
250 weekday
unlimited eve + week @6pm
$10 texting
CID but no VM
100 LD min

+SAF/911 for $32 a month. decent deal or should I try again?

The thing is they made me sign for 3 years again. Now at the time I signed up I was eligible for an upgrade but didn't do it, I was wondering if they would still give it to me since I just signed.

As well my mom plans to RE-sign with Rogers, I was wondering if I could work in a good plan for her, and get a better plan for myself, such as getting free R2R.

No matter how much I tried the REP told me he couldn't give me unlmited incoming for free, but gave me 100 LD for free, which is useless for me.

If I can upgrade I want to get an iPhone (already have an American 2G but rogers doesn't know) and get a cheap data plan. I know it's $30 for 6GB but I've heard of people getting cheaper rates, how can I obtain this?

Keep in mind I"m willing to sign up a new contract (mom) if that helps.

[lordiablo9]

HUP is a hardware upgrade.


First of all what is HUP? Sorry for being a noob.

Anyways I called last week after Rogers made a massive mistake. My "Airmiles member" plan comes with unlmited 6pm but they put 9pm on the account for I was $90 over. I called and complained and they could only credit half of that, which I believe is ********.

Then I changed my plan to
250 weekday
unlimited eve + week @6pm
$10 texting
CID but no VM
100 LD min

+SAF/911 for $32 a month. decent deal or should I try again?

The thing is they made me sign for 3 years again. Now at the time I signed up I was eligible for an upgrade but didn't do it, I was wondering if they would still give it to me since I just signed.

As well my mom plans to RE-sign with Rogers, I was wondering if I could work in a good plan for her, and get a better plan for myself, such as getting free R2R.

No matter how much I tried the REP told me he couldn't give me unlmited incoming for free, but gave me 100 LD for free, which is useless for me.

If I can upgrade I want to get an iPhone (already have an American 2G but rogers doesn't know) and get a cheap data plan. I know it's $30 for 6GB but I've heard of people getting cheaper rates, how can I obtain this?

Keep in mind I"m willing to sign up a new contract (mom) if that helps.

[ahbitheman]

First of all what is HUP? Sorry for being a noob.

Anyways I called last week after Rogers made a massive mistake. My "Airmiles member" plan comes with unlmited 6pm but they put 9pm on the account for I was $90 over. I called and complained and they could only credit half of that, which I believe is ********.

Then I changed my plan to
250 weekday
unlimited eve + week @6pm
$10 texting
CID but no VM
100 LD min

+SAF/911 for $32 a month. decent deal or should I try again?

The thing is they made me sign for 3 years again. Now at the time I signed up I was eligible for an upgrade but didn't do it, I was wondering if they would still give it to me since I just signed.

As well my mom plans to RE-sign with Rogers, I was wondering if I could work in a good plan for her, and get a better plan for myself, such as getting free R2R.

No matter how much I tried the REP told me he couldn't give me unlmited incoming for free, but gave me 100 LD for free, which is useless for me.

If I can upgrade I want to get an iPhone (already have an American 2G but rogers doesn't know) and get a cheap data plan. I know it's $30 for 6GB but I've heard of people getting cheaper rates, how can I obtain this?

Keep in mind I"m willing to sign up a new contract (mom) if that helps.

You already have a decent deal. You could actually try to HUP your mom's account if that would be cheaper with her 3 year renewal and just get that phone (unless of course she wants it for herself). If your renewed your contract you should have done an HUP as they pretty much give u instant discount. For example, if you get an iphone, you can sometimes HUP to a 16gb 3gs and save ilke 500 bucks off retail, which you could (if you want) just sell and pay off your year's phone bills with!

[R8247]

I just renewed my contract and received my first bill.

Does anyone know if the 100 LD minutes should show up on the bill?

I'm not seeing it on the bill, but the rep had thrown it in for free.

Just wondering.

[captawesom3]

Okay, Um here is my question right now I have a retention plan that is in my sig. But I want to add the $15 email plan but get like a discount on it. How do you guys think i should Go about this?

[JamieO]

I just renewed my contract and received my first bill.

Does anyone know if the 100 LD minutes should show up on the bill?

I'm not seeing it on the bill, but the rep had thrown it in for free.

Just wondering.

It doesn't show up on my bill either but it's there, I wasn't charged for using 85 mins LD

[Jonavin]

I just renewed my contract and received my first bill.

Does anyone know if the 100 LD minutes should show up on the bill?

I'm not seeing it on the bill, but the rep had thrown it in for free.

Just wondering.

You should see it in your online account under "Update Wireless Essentials". Just don't make any changes in there because have been known to lose features. Always call to make changes.

[texj82]

Hey everyone!

So my 3-year contract is over and I called customer service to inquiry about renewing my contract with a new plan for the new Iphone 3GS.

So here is the plan I used to have (probably the crappiest one I've ever heard of) :

50 min day + 50 bonus
Unlimited evening starting a 8pm
CID
Rogers to Rogers
Texting is credited
All of this for $40 after SAF & taxes

After spreaking with customer service, they only offered me a plan for the Iphone that was available on the website, which is :

250 min day including Rogers to Rogers $20
Unlimited evening starting at 6pm $5
6gig Data $30
Total $55 + SAF + taxes

I called back today and got through to customer relations and told the rep that I wanted to cancel since the new plan was not interesting at all for me.

She repeated the same plan to me and all she offered was CID for free.

So I tried explaining to her that my "friend" got a plan for the Iphone for about $50, to which she offered me the $40 Iphone package. Adding that to the base plan, it gave me a grand total of $81.78.

That is completely absurd, the plan gets more and more expensive the more I try to get them to lower it!

So my questions are;
- Am I speaking to the right department? (Customer relations vs Retention)
- Should I call back again and tell them to cancel yet again to see if they will offer me anything else?
- Because I live in Quebec, does Retention even exist when I call customer service?

Thanks!

[familyguy88]

ok so i just signed up for a new 3 yr contract.

I got the blackberry curve 8900 for 225- 35 credit - 50 rebate for a total of $140.

my plan is

anytime 250min + 150 bonus
1000 LD
unlimted text
500mb
VM
CID
all for $64.50 including all taxes and fees.

what do you guys think? could I have done better?

[bluevektor]

Hey everyone!

So my 3-year contract is over and I called customer service to inquiry about renewing my contract with a new plan for the new Iphone 3GS.

So here is the plan I used to have (probably the crappiest one I've ever heard of) :

50 min day + 50 bonus
Unlimited evening starting a 8pm
CID
Rogers to Rogers
Texting is credited
All of this for $40 after SAF & taxes

After spreaking with customer service, they only offered me a plan for the Iphone that was available on the website, which is :

250 min day including Rogers to Rogers $20
Unlimited evening starting at 6pm $5
6gig Data $30
Total $55 + SAF + taxes

I called back today and got through to customer relations and told the rep that I wanted to cancel since the new plan was not interesting at all for me.

She repeated the same plan to me and all she offered was CID for free.

So I tried explaining to her that my "friend" got a plan for the Iphone for about $50, to which she offered me the $40 Iphone package. Adding that to the base plan, it gave me a grand total of $81.78.

That is completely absurd, the plan gets more and more expensive the more I try to get them to lower it!

So my questions are;
- Am I speaking to the right department? (Customer relations vs Retention)
- Should I call back again and tell them to cancel yet again to see if they will offer me anything else?
- Because I live in Quebec, does Retention even exist when I call customer service?

Thanks!

Wow your original plan was crappy!

Have you only been with Rogers for 3 years? or longer?

Customer relations and retentions are the same department FYI. If they offered you that $20 plan, then you were most likely speaking with retentions since they are the only department that can offer that. You may want to call back in a couple of days and try again. It depends a lot on the rep that you get. As for being in QC, I have no idea what sorts of deals you can swing there. Perhaps a fellow RFDer from QC can comment on that.

[Sparkle]

1 year remaining on a 3 year retention contract (dumbphone). Current contract is at about $25/month + tax. I am considering the iPhone, so I was offered a 3-year extension of the credits I'm currently receiving plus some additional credits/changes:

$15 airtime
100 weekdays
1000 evenings after 6pm
(forgot to ask about weekends)

-$5 monthly plan credit (carried over)

$10 value package
caller ID
voicemail
2500 sent text

-$10 value package credit

$25 iPhone value package
500MB data
can't remember what else I get here
-or-
$30 6GB data plan

TOTAL: $35 or $40 + $0.50 911 + $6.95 SAF = $42.45 or $47.45 before tax

------

Does anyone know what's included in the $25/500MB package?

[Jonavin]

If it's $25, it's just the 500mb data. Nothing else.

[dorko]

ok so i just signed up for a new 3 yr contract.

I got the blackberry curve 8900 for 225- 35 credit - 50 rebate for a total of $140.

my plan is

anytime 250min + 150 bonus
1000 LD
unlimted text
500mb
VM
CID
all for $64.50 including all taxes and fees.

what do you guys think? could I have done better?

I got the same plan (before i sent my BB back) 300mins, BB package and ultd incoming without the 1000 LD (100 LD instead) for 50 tax-in. I called within the 15days/30 mins, said i wasnt sure and i'd keep it if they could lower my bill to something around 50$/month

Anyhow, just got of retentions -again- for a voice plan:

1-yr contract
200 day, 100LD
Unltd eve/we @ 6pm, unltd incoming
Vm/caller ID/2500txts
25.50$ tax-in


both plans were given to me by Tracy, lovely rep.

[Newbinat0r]

Hey I jsut got off the phone with retention, I had 16 months left on my contract
i got
250 DT
6pm E/W
CID/VM/2500txt
15$ Data Plan
1000 LD Mins
$40 +SAF + tax
and a 8900 for 200$

[noisewater]

Hey everyone!

I want to try this out but I'm looking for a little advice.

After this month I will have been with Rogers for 2 years on a 3 year contract. My monthly bill is generally ~ $80 or so, with the occassional $150 (I forgot to add my gf's new number to my My5 a couple times and LD killed me...). As of payment at the start of last march, my total is at $1560 or so, and since I had my phone for about 6 months before that, my total revenue is over $2000. I need a new phone because my BB Pearl is pretty much shot, and I want to get a BB Curve 8900 if possible. I've never used the HUP before. I want to extend my contract, but I want to get a good price.

Here is what I have now:

MY5 + 5 Canada-Wide Student Plan - $40.00
- 10 numbers, unlimited LD calling and unlimited texting
- 250 anytime minutes, evenings (9PM) and weekends
$20 Communication value pack
- 2500 sent texts, VM, CD, Name display, 5 MB mobile internet, 1000 picture/video messages
SAF, 911 and Taxes (GST + PST)

I like having the My5+5 Canada-wide, but I wouldn't care if I had to drop to regular My5 so long as I can keep the Canada-wide aspect. What generally kills me is LD charges with people who aren't in my My5. I don't use picture messages and I don't use the internet on my phone, although I wouldn't mind getting a data plan for BB messenger.

Telus is offering a student BB plan for $35 which includes:
cheap BB curve
unlimited texts, fb, messenger
my5 nationwide
200 anytime minutes
unlimited evenings (9pm) and weekends
for $12 you get CD and VM

So with that said, here is what I want:

BB 8900 for cheap
CD
VM
Unlimited/2500 texts
Something that gives me either a lot of LD and local minutes, or continuation with my My10.

Here's my questions for you:

a) What's a reasonable price I should be aiming for? With the telus bundle, after adding CD and VM it was ~ $60 per month after SAF etc., which is roughly $20 cheaper per month than what I'm paying now. I'd still like to go lower than $60 though if at all possible.

b) Seeing as you have to tell them you want to cancel, what happens if they're like "go for it?" I want to get a good deal, but I don't want to have to follow through and go over to Telus -> I'd planned on using the Telus price as my main reason for wanting to cancel. I tried earlier today talking to a regular rep and he was just like "ok well I have to transfer you to customer service because I can't match Telus." I hung up between the transfer because I didn't know what to do.

c) if you don't get a deal that you're liking, do you just tell them you're not interested and hang up or what? I've read you may need to call back, but I don't see how to end the conversation so that it leaves you with the option of being able to call back and try bargain again.

d) how exactly do you push for credits, etc.? do they just offer them to you when you say you want to cancel or what?

Thanks for reading this far lol. I'm kind of nervous about this because I want to get a way better deal than what I'm getting, but I don't want them to know they have me by the balls because I don't actually want to go over to Telus.

[Jonavin]

You may want to think about what's more important to you and how you use your minutes. The free 100 LD and $5 1000 LD is not compatible with My5 Canada-Wide. This means if you have one, you can't have the other.

Pick one of the other, you can't have both. The system will not let them enter it.

[bluevektor]

You may want to think about what's more important to you and how you use your minutes. The free 100 LD and $5 1000 LD is not compatible with My5 Canada-Wide. This means if you have one, you can't have the other.

Pick one of the other, you can't have both. The system will not let them enter it.

Yeah it's kind of a pain in the butt. I have the Canada-wide My5 and I really wanted additional LD minutes to cover random calls, but it's just not compatible.

I would suggest using Yak for LD min if you absolutely have to keep your My5. In my case, I call home a lot and would've been using more than 1000 LD min per month so I went for the My5.

[noisewater]

alright then, I'd definitely want the 1000 minutes LD if I could get it. I usually only hit like 300 - 400 minutes or so of LD per month.

I still am not to sure about how to go about this though? outside of the first post, is there any advice you can offer?

and sorry for repeating the question, but what would be a good price for me to aim for?

[CatFrame]

I got the same plan (before i sent my BB back) 300mins, BB package and ultd incoming without the 1000 LD (100 LD instead) for 50 tax-in. I called within the 15days/30 mins, said i wasnt sure and i'd keep it if they could lower my bill to something around 50$/month

Anyhow, just got of retentions -again- for a voice plan:

1-yr contract
200 day, 100LD
Unltd eve/we @ 6pm, unltd incoming
Vm/caller ID/2500txts
25.50$ tax-in


both plans were given to me by Tracy, lovely rep.

Very VERY nice plan.

[jimmy025]

i got this family plan in 2006 renewed last year in december. contract expired in dec 2011.

first line
$32 pooled 100 minutes
call display $8
between us calling $5
evening @ 6pm
unlimited weekends
free incoming

second line
$32 pooled 100 minutes
value pack (caller id, who called, 125 txt msg) $12
evening @ 6pm
unlimited weekends
free incoming

total for both lines is about $120
not a good plan but i dont want to switch plan because right now cancellation fee is only $200 for each line not $400.
any tips on what i should do??

[ahbitheman]

i got this family plan in 2006 renewed last year in december. contract expired in dec 2011.

first line
$32 pooled 100 minutes
call display $8
between us calling $5
evening @ 6pm
unlimited weekends
free incoming

second line
$32 pooled 100 minutes
value pack (caller id, who called, 125 txt msg) $12
evening @ 6pm
unlimited weekends
free incoming

total for both lines is about $120
not a good plan but i dont want to switch plan because right now cancellation fee is only $200 for each line not $400.
any tips on what i should do??

Yea thats pretty bad. You dont have to actually cancel, you just have to threaten to cancel. Tell them your thinking of switching to bell. My advice would be to look at both Bell and Roger's websites and look at their plans that fit you. Then demand to be credited for all those extra features like free incoming, caller id, etc. Btw who called is so useless and annoying

[R8247]

It doesn't show up on my bill either but it's there, I wasn't charged for using 85 mins LD


You should see it in your online account under "Update Wireless Essentials". Just don't make any changes in there because have been known to lose features. Always call to make changes.

Thanks guys cheers :)

[jimmy025]

Yea thats pretty bad. You dont have to actually cancel, you just have to threaten to cancel. Tell them your thinking of switching to bell. My advice would be to look at both Bell and Roger's websites and look at their plans that fit you. Then demand to be credited for all those extra features like free incoming, caller id, etc. Btw who called is so useless and annoying


i called today nd they offered me
250 mins
caller id
evening after 6
$25 + saf + 911 + tax

plus i will have to add in my text msg 250 txt for $5 so total will be 42.32

is this a good deal or can i do better?

[noisewater]

How often and how soon should I call back?

I tried tonight and I didn't get so lucky off the first go.

They dude was friendly but he didn't seem to want to budge on giving credit or anything. He offered me on a 3 year renewal:
$35 ->
-500 DT
-unlimited evenings and weekends starting at 6PM
-Unlimited incoming calls
- Call display, conference calling and call waiting

+ $10 ->
- Voicemail
- 2500 texts

+ $5 -> 1000 Long distance minutes

On top of that, for me to get a new BB, I had to get a data plan @ $15

Grand total: $75 + tax and SAF

This is more than I'm paying now for a plan that's worse than what I have now lol.

Am I best to wait for a couple days before calling again? And when I do call back should I act like I haven't called before?

[Newbinat0r]

the way i asked for the 1000 LD was say i work in toronto but i live in a GTA area that is LD to pick up my phone TO and/or make calls to TO from my home. and they immediately offered the 1000LD its not too hard to get and a good deal

[captawesom3]

How often and how soon should I call back?

I tried tonight and I didn't get so lucky off the first go.

They dude was friendly but he didn't seem to want to budge on giving credit or anything. He offered me on a 3 year renewal:
$35 ->
-500 DT
-unlimited evenings and weekends starting at 6PM
-Unlimited incoming calls
- Call display, conference calling and call waiting

+ $10 ->
- Voicemail
- 2500 texts

+ $5 -> 1000 Long distance minutes

On top of that, for me to get a new BB, I had to get a data plan @ $15

Grand total: $75 + tax and SAF

This is more than I'm paying now for a plan that's worse than what I have now lol.

Am I best to wait for a couple days before calling again? And when I do call back should I act like I haven't called before?

Well if that plan was offered to you, they might have noted it on the account, you could try calling in and seeing if anything was noted, if not. try asking them to see if they can match a telus/bell plan they are usually more than willing to match plans from the competitor, its what I did to get my plan. I just explained to them what telus gave me and said if they can match it I won't switch providers. :)

[Jonavin]

If you're asking for the LD minute, make sure you're getting the "Anytime" LD. There's also a Weekend only LD for $5 that gives you 1000 minutes. Obviously the Anytime LD is better for the same price.

[char049]

Hi guys, newbie here
Got offered bythe retention center on this plan today:
- 500 mins any time
- Caller ID, conference and call waiting
- 500 text messages
- 100 mins canadian LD
- R2R
- unlimited call after 6pm (weekend and weeknight)

added
$15 data plan (150mb)

Credit
$5

All together $25+SAF+911+tax=$36

Tried to get the iphone 3gs but the 2nd rep said no cause the new 3gs require a higher price data plan. What do you guys think? Thanks.

[JamieO]

Was able to get a friend this deal earlier today

150 + 150 Bonus Daytime
1000 Evening Starting at 6pm
Unlimited Network Calling
CD/VM/2500 text
100 LD

$25 + SAF + Taxes = so $34.xx

The 1000 evening and weekend is bothering me a bit since it's not unlimited but didn't want to change the plan too much because of the unlimited network calling option. What do you guys think?

[guessboi]

^ my gf's plan is pretty much the same as yours without the 100LD for 20 + SAF + Tax. seems like Rogers and Fido's retention plan ain't as good any more compared to last month.

[yangger]

looks like calling Rogers Customer Relations Department(CxR): 1-888-936-7283 will be redirected to the regular Cx and you will need to ask for cancel when you get hold of a rep there as when I first talked to a rep by calling 1-888-936-7283 apparently she did not aware of the retention plan and then I insisted then ask put me on hold then transferred to a real CxR. can any one confirm?
Thanks

[bluevektor]

alright then, I'd definitely want the 1000 minutes LD if I could get it. I usually only hit like 300 - 400 minutes or so of LD per month.

I still am not to sure about how to go about this though? outside of the first post, is there any advice you can offer?

and sorry for repeating the question, but what would be a good price for me to aim for?

The price you should aim for depends on what components you want in your plan. If you're willing to part with the My10 and go for the 1000 LD min, then you can switch over to the retentions voice plan ($20). However, if you need data, then you have to decide how much you need (15MB vs 500MB vs 6GB). I'm assuming since you want a BB, that you'll want at least 500MB. You can look at the $45 mega value plans or you can just add data to the retentions voice plan ($20 voice+$25 data). Then I would try to get $5-15 worth of monthly credits.

On top of that you'll need to add the $5 1000 LD min option and then probably the $10 retention VP (CD/VM/2500 txt).

So in total:
200-250 DT min ($20)
unl EW @ 8? (maybe get 6pm here especially if a student)
CD/VM/2500 txt ($10)
500 MB data ($25)
1000 LD min ($5)
R2R? (often can get this thrown in)

Total before credits = 20+10+25+5 = $60
Try to get between 10-15 monthly credits = $45-50
Add SAF/911/tax = ~$60 all-in

I realize you want cheaper than $60, and it is possible if you can eke out more credits or if you take down the data to 15 MB (save another $10). In order to get credits you might want to leverage a Telus/Bell/Koodo or similar plan depending on your needs. You do have less bargaining power since you still have a whole year left on your contract. Hope that helps and good luck!

[noisewater]

Cool thanks a lot for you help! Even @ $60 all in that would be nice savings to what I'm getting now.

I'm going to wait until Monday morning and call again so I can hopefully get a bright and cheery service rep this time.

[jimmy025]

everytime i called rogers, a lady picked up..called 5 times and all 5 times were a woman. they wont let me change my plan unless my mom speaks to them but yesterday they were willing to let me do it because i said i was going to cancel. urghhhh

[texj82]

Wow your original plan was crappy!

Have you only been with Rogers for 3 years? or longer?

Customer relations and retentions are the same department FYI. If they offered you that $20 plan, then you were most likely speaking with retentions since they are the only department that can offer that. You may want to call back in a couple of days and try again. It depends a lot on the rep that you get. As for being in QC, I have no idea what sorts of deals you can swing there. Perhaps a fellow RFDer from QC can comment on that.

Thanks for the answer. I have been with Rogers for about 3 and a half years now. I know that we usually pay more for pretty much anythings here in QC...

I guess I'll call back again in a few days and express my unhappiness and try my luch again!

[VC15]

This is the deal I got:

350 Anytime minutes
100 Long Distance
500 MB Data
R2R, Caller ID, Unlimited text, etc
Free evenings and weekends after 6

all in $59.26
Signed up for a Bold for 3 years for 249.99

[1800XP]

Guys, I need help. I just called retention for my mom who is still using an old Nokia cell phone without any hardware upgrades, and had been a Rogers customer for over 10 years. So I called in and they said she is on a contract, which I was totally surprised. Turns out they said she renewed her monthly plan, which gave her a 3 year term.

She only switched her really old plan to an EPP plan, without getting a new phone or anything, and they put her back onto a contract ?!!

I've explained that we never agreed to be on a term on a simple plan change, which the rep agree that this can be done without signing to a term, but she cannot take the contract off the account nevertheless. What can I do to get off this contract. BTW I asked to speak with a senior rep and they still wouldn't budge.

[mlerner]

Guys, I need help. I just called retention for my mom who is still using an old Nokia cell phone without any hardware upgrades, and had been a Rogers customer for over 10 years. So I called in and they said she is on a contract, which I was totally surprised. Turns out they said she renewed her monthly plan, which gave her a 3 year term.

She only switched her really old plan to an EPP plan, without getting a new phone or anything, and they put her back onto a contract ?!!

I've explained that we never agreed to be on a term on a simple plan change, which the rep agree that this can be done without signing to a term, but she cannot take the contract off the account nevertheless. What can I do to get off this contract. BTW I asked to speak with a senior rep and they still wouldn't budge.

EPP plans are mandatory 3 yrs which is applied when the plan is added, there is no way to add it on a monthly term. The terms she got in writing should have specified that fact and there is nothing you can do except pay the ECF. If it was over the phone and the rep did not mention it then you might have a case but you're in for a long fight.

[buriboi]

Well, I just called Rogers up and, in exchange for not quitting, they've offered me the following plan...to me (layman), it seems decent, but I was wondering if anybody else (you guru-types) agree, because I haven't a clue!

Plan:

-200 daytime mins
-unlimited incoming calls at no charge
-unlimited mins from 8 p.m.-7 a.m. + weekends
-call display and voicemail included
-waived $35 administration fee

New phone: Samsung A436 or A516 OR Sony Ericsson W200 (all pretty basic, to say the least)


Total monthly cost, including the system access fee and 911 fee: $27.45 + tax. (an extra $3 for unlimited text messaging, if i want it)

I was hoping maybe I can coax them to give me a better free phone, at the very least!

Thoughts, anybody?

[Pavel]

I made several calls today to Retentions about several issues on my account. To make a long story short. Rogers doesn't seem interested in keeping myself or my wife as a customer. In the past, they never were like this. Perhaps (at this time) they realize Bell and Telus don't offer much of an incentive for a Rogers customer to switch as Rogers is continuously shaping the mobile phone market in terms of price plans in Canada.

[Aznsilvrboy]

Does the direct number on the front page still work or do we need to ask to be transferred to customer relations?

[jasperlin]

does anyone have any tips on negotiating with rogers and not renewing my contract???

current plan is
200 min $20
eve/wkd 6pm $5
call display $8
100 text $3
rogers to rogers $5
CREDIT $5 (probably for evening and weekend)
CREDIT $5 (rogers to rogers to end in 4 days!!)
911 $0.50
SAF $6.95

Total $43.06 after tax.

can anyone help me? i want to wait to see what telus has in store after they upgrade themselves to gsm so i dont want to renew contract.

HELP ME!!!!!!!!!!!!!!

[captawesom3]

Does the direct number on the front page still work or do we need to ask to be transferred to customer relations?

That direct number does actually work, I just called in this morning to get my plan changed.

250 Wkday/Free After 8pm- $20
CID/VM/2500 texts- $10
50mb BB data- $15
$10 Monthly Plan Credit
$5 Monthly Plan Credit
$5 Monthly Plan Credit
+SAF and Taxes
36.xx

[Jonavin]

That direct number does actually work, I just called in this morning to get my plan changed.

250 Wkday/Free After 8pm- $20
CID/VM/2500 texts- $10
50mb BB data- $15
$10 Monthly Plan Credit
$5 Monthly Plan Credit
$5 Monthly Plan Credit
+SAF and Taxes
36.xx

Very nice plan, but why 50mb when 150mb is the same price? Typo? Or are you using a BlackBerry? I noticed reps are reluctant to give out the 150mb to BB users, and instead offer the 50mb.

[captawesom3]

Very nice plan, but why 50mb when 150mb is the same price? Typo? Or are you using a BlackBerry? I noticed reps are reluctant to give out the 150mb to BB users, and instead offer the 50mb.

I would the the 150mb but she said the 150mb is only for users other than blackberry users. if anyone else could shed some light on this and let me know if it is for bb users too please let me know and I will call in and ask them what is up with that?

[Tiger_Shark]

Long time reader, first time poster

Just renew 3 year contract with Rogers today.
This is my plan,

250 daytime
Unlimited Evening/Weekend starts @ 6PM
Unlimited Incoming
2500 Text Message, Call Display, Voice Mail
6 GB Data

45.50 + Tax

iPhone 3GS 16GB for $199 (no activation fee)

With Rogers for 3 years, first time HUP

Not the best plan out there, but I am really happy with it. :lol:

What do you guys think?

[captawesom3]

So if I call in and say that my friend was offered the 150mb plan, and she asks for a friends name and number, what do I do then?

EDIT: okay I got the 150mb "data service plan" , she says its diffferent from a "blackberry service plan" will this affect the sped of my data on my phone?

[Jonavin]

Does anyone know how the credits work? How much is too much credits, I recall someone saying that it cannot exceed your "base" plan but I've seen quite a few plans where the credits definitely exceeded such base plans. I'm already getting $35 worth but if I could squeeze just a little more and avoid getting audited, why not right?

The basic rule is that feature credits can be add on as needed. So you can have all of the $5 R2R, $10 unlimited incoming, VM loyalty $7, Call Display credit $8, etc... without ever breaking the rules.

These feature credits are useless if you do not have the specific feature. e.g. you have a Cal Display credit of $8, switch it to a $10 vallue pack. That call display credit is now useless because it doesn't have a matching feature; it doesn't matter if the value pack includes CD.

Monthly Plan credits -- these are credits that don't have specific feature credits -- cannot exceed your base plan value or $30 (whichever is less). The cases where I've seen it exceed the base plan is when the user also has data plan added... but nobody has ever posted a plan that breaks that $30 max rule.

These monthly credits do stay even if you change your plan... at least the system allows it. In practice, the rep would've added some notes about why you were given a monthly credit. So let's say you got $10 credit for adding a data plan, but then you remove it later. The rep that removes the data should review the notes and remove the $10 credit also. Even if they don't do it, or forget to do this, the credit will be removed when your account is randomly audited.

I've seen monthly credits given for adding a data plan, retention value pack, call forwarding ($3-$5, so $2 net gain), and price match discount (credits used to lower the price to a competitor's plan).

When negotiating, always try to have get them to add stuff that has feature credits first... because once you have a lot monthly plan credits, most reps are reluctant to give you any kind of credits (feature or monthly).

[captawesom3]

Is it normal that what my plan has and the rogers online service are different? I was told I would be getting three monthly plan credits totalling $20, but on the site it says i have 2 month plan credits and a digital call display credit.. I asked for the call display credit to be removed since the value pack comes with call display and its been credited.

[Jonavin]

If you're in between changes, the account could look strange. 2 monthly credits could be $15+$5 credits.

You don't have to ask for the Call Display credit to be removed, it has no effect on your price if you don't have that feature.

[captawesom3]

is there a major difference between a bb data service and a regular data service ? Since I've switched to the 150mb data service my bbm wont work and I can't sign into windows live.. anyone else have the 150mb data service on their blackberry?

[Jonavin]

Get them to add the code APN3CON. You can just call the Blackberry/data support line.

[azncapcom]

Ok so i just received this retention plan.

200daytime,100LD
unl eve/week @6
unl incoming
VM/CID/2500 text

27.45 +tax ($20 plan +6.95 +.50)

I do have to sign a 2/3yr depending on wat fone i want.

I wanted to add data and get a blackberry on 3 yrs, i was wondering wat is the cheapest they will give me data for?