[Merged] Hot deal for Rogers Wireless Customers

[mrmccowcow]

Sweetened my deal a bit that i got over a year ago.

Previously:
Base plan - 250 mins, 8 pm, unlimited weekends $20
Smartphone Pack 1000 pix, 10000 txt, cid, vm, who called - $15 (credited)
r2r - $5 (credited)
unlimited incoming - $10 (credited)
SAF - $7 approximately
After taxes, was paying $32 approximately

Now:
Base plan - 200 mins and got a 25 minute bonus, 6 pm, unlimited weekends $17.50
Smartphone Value 1000 pix, 10000 txt, cid, vm, who called - $15 (credited)
r2r - $5 (credited)
unlimited incoming - $10 (credited)
SAF - $2.58 approximately
***JUST ADDED 150 mb data plan - $15
After taxes, paying $39 approximately. I think a few people here have the same plan as i do.

so for 7 bux more, i get data which i am happy with. I also got the bold 9700 for 149 + admin fee. The funny thing is that i just did a HUP in august (5 months ago) and I was still able to convince then to allow me to get the bold for the regular price. A little bit of sweet talk goes a long way. =)

As far as the 150 mb data, they will tell you that it doesnt work with the blackberry.They will offer the 50 mb but just tell them that you are using a nokia e71 and you will be giving your new bb to your wife/hubby/gf/bf. You can call support after and just get the add that ap3con that has been mention in this thread before.

Just a tip for everyone,

-I suggest that you DO NOT agree to the first offer that they give you. Write it down and make sure that the rep has their notes in your record. Tell them that you will think about it and that you will call back. At the very least, you will get what they have written down but it may take 1 or 2 more calls to really add any other feature you want along with what has been promised (r2r or unlimited incoming or both credited).

-Dont be frustrated with the rep. If they are not giving you what you want, just talk about other features you may be interested in and tell them that you will think about it. This way, your account wont get flagged.

- Sweet talk. Doesnt matter if its a guy or girl. Talk about the weather, sports, etc while they look into what they can do for you. You will be surprised with the results.

Good luck to everyone

When you switched over to the EPP plan did you just outright ask for it?

[rp_guy]

Did you talk to normal CSR or retention CSR to get your $50 discount( from $199 down to $149)?

always always always talk to retentions reps if you are on a retention plan. just ask to be transferred because you are either on a retention plan or were 'previously talking to a retention rep'


This means that 500 mb + value retention pack come to $35. It's the same price as the BB package, but BB package offers some extra like who called, unlimited txt, etc.

How about canceling the entire data plan and going only with retention package. Is it still $100? And how are the CSR responding to this request?

Thanks.

DECF is $100, i think you are right. and as mentioned, BB pack is $40, and offers minimal improvements for most people (the most attractive thing would be voicemail to text)


I see. Thanks for informing me. I see Rogers is trying to compensate for SAF by increasing prices on various essentials.

haha yup.. they removed SAF but increased base plans by $5, and continually increase the price of value packs and such.

[stormyoutside]

I was looking to bring my monthly bill down a little so they made some changes-

Old Bill-
- $25
- 250 daytime
- 100 min bonus
- 100 min bonus
- My5 Canada wide

- Unlimited e/w at 6pm $7
- 6pm credit -$7
- BB 50 mb $15
- Value pack CID/VM/2500txt $10

$50 + $7.88 SAF+911 = $57.88


New Bill-
- $25
- 250 Daytime
- My5 Canada wide
- 6pm unlimited

- 6pm unlimited $6
- 6pm unlimited credit -$6
- Caller ID $8
- Caller ID credit -$8
- BB 50mb $15

$40 + 7.88 SAF = $47.88 total

I traded my bonus minutes that I didnt use, for Caller ID credit, and ditched the value pack. I did give up alot but it works for me. All I wanted was to get the price down.

[hot_dice21]

When you switched over to the EPP plan did you just outright ask for it?

Pretty much. The first thing i did was ask if the "rumors" were true that EPP was back, knowing full well that it is. I then asked if he can switch me to it. He insisted that it was going to cost the same but i knew that it was going to save me 7 bux right away.

I did have to renew again for 3 yrs but like i said in my previous post, i did my HUP back in august so it just adds 5 months to my account. No biggie.

[hta]

I called in last week, told them I lost my job and was looking to cancel to save some money. He looked back on previous bills and saw I made some ld calling, so he threw in 100 min ld and gave me $10 bill credit every month, no need to extend my contract either. Took 1 call.

I'll try for something else in a few more months.

[clevelandindians]

I recently upgrade my phone to BOLD9700 for $199 last week
I think Rogers dropped the price for the phone to $149 sometimes today (I remember seeing it $199 two days ago)

do they have similar policy as they do for futureshop where they will give you the difference if the price dropped within 30 days?
cuz I'd like to get that difference of $50 credited to my account....:P

[trip_vanwinkle]

it wont work, the browsing is only for select rogers dumb phones, once its unlocked/debranded it needs the regular data plan.Thanks for the help!

[Homeo]

Wondering if anyone has been successful recently in getting an iphone without signing up for a data plan, or alternatively, adding the data manually online through rogers, getting the iphone, then cancelling data after 1 month or so.
Curious, since this is the only phone In rogers lineup that I can consider keeping for 3 years. My last phone SE K790 was solid for 3+ years.
My contract is over.

[iwantjasper]

Hi, I'm looking to get a blackberry, probably the newest bold.

What is the best plan out there right now? I'm leaning towards 500mb of data

Thanks in advance!!

[next_godfather]

I recently upgrade my phone to BOLD9700 for $199 last week
I think Rogers dropped the price for the phone to $149 sometimes today (I remember seeing it $199 two days ago)

do they have similar policy as they do for futureshop where they will give you the difference if the price dropped within 30 days?
cuz I'd like to get that difference of $50 credited to my account....:P

im gonna recommend you add some long distance minutes to ur supped up plan, since the LCA (local calling area) is changing in march (ref. hofo) you should have no problems pulling it off.

[next_godfather]

I was looking to bring my monthly bill down a little so they made some changes-

Old Bill-
- $25
- 250 daytime
- 100 min bonus
- 100 min bonus
- My5 Canada wide

- Unlimited e/w at 6pm $7
- 6pm credit -$7
- BB 50 mb $15
- Value pack CID/VM/2500txt $10

$50 + $7.88 SAF+911 = $57.88


New Bill-
- $25
- 250 Daytime
- My5 Canada wide
- 6pm unlimited

- 6pm unlimited $6
- 6pm unlimited credit -$6
- Caller ID $8
- Caller ID credit -$8
- BB 50mb $15

$40 + 7.88 SAF = $47.88 total

I traded my bonus minutes that I didnt use, for Caller ID credit, and ditched the value pack. I did give up alot but it works for me. All I wanted was to get the price down.

your new plan has no provisions for texting, unless you missed out on the texting details. so if you were to receive or send any texts you are screwed.

[MadCowTom]

I recently upgrade my phone to BOLD9700 for $199 last week
I think Rogers dropped the price for the phone to $149 sometimes today (I remember seeing it $199 two days ago)

do they have similar policy as they do for futureshop where they will give you the difference if the price dropped within 30 days?
cuz I'd like to get that difference of $50 credited to my account....:P

I just call and the retention csr says $199 is already a discounted price and it is the price we agree on when I did the HUP and therefore will not give me the $50 difference.

Give them a call anyhow and let me know your result.

[MadCowTom]

I send in my rebate on Jan 25 and receive an email today confirming approval. Check my balance online and saw a $50 credit had been applied.

Happy Happy!! :razz::razz:

[ykshum]

I just call and the retention csr says $199 is already a discounted price and it is the price we agree on when I did the HUP and therefore will not give me the $50 difference.

Give them a call anyhow and let me know your result.

You can try saying that you havn't used the phone yet and could send it in for full credit and just go through the entire HUP process with the new price.. which will be a waste of time and resources for them.. and see if they bite

[MadCowTom]

You can try saying that you havn't used the phone yet and could send it in for full credit and just go through the entire HUP process with the new price.. which will be a waste of time and resources for them.. and see if they bite

I can't because it has already past the 15 days deadline(ordered on Jan 20). Any other suggestions? Thanks

[jmedora]

im gonna recommend you add some long distance minutes to ur supped up plan, since the LCA (local calling area) is changing in march (ref. hofo) you should have no problems pulling it off.

Could you explain/post a link for this?
I could only get a $5 credit on my minutes plan (250 mins + E/W 6PM).
I need to grab a bunch of long distance minutes and retentions is budging on crediting my value pack (500MB, 2500txt, VVM, CID etc.) so I need a good reason to keep calling.
Any advice godfather would be greatly appreciated.
PM if necessary.

[Persuade]

I went to futureshop and they said they could sell it to me for $299 on a 3yr + adding data. The salesperson however suggested that I should talk to Rogers and they would sell me the iphone for the 3 year price of 199 and get a better plan.

I called retentions and told them I wanted to upgrade my w810i to a iphone 3GS. They told me that it would cost $499 on a 3yr + I have to add Data to my account. I am currently on the $25 student plan with my10 and my contract expires September 2011. I had this phone since 2007 but I had to renew my contract for the student plan in 2008.

Am I getting shafted or can I just not get the iphone 3GS for 199? I really don't want to wait till next year with the w810i as its getting really old. The only benefit I could see from waiting would be the announcement of an Apple iphone 4G :|

[Phantomtib]

Rogers (4 years)
-----------------
250 mins
6pm eve/weekends
Incoming calls
VM 10 msg
Call ID
125 text
SAF+911+Tax= ~$44

I am out of my contract and on month to month billing.
I need a new phone too, maybe an iphone 3gs?
Can I get 5pm eve/weekends?
I also have a Telus line:

Telus (8 years)
-----------------
200 mins
6pm eve/weekends
VM 3 msg
Call ID
250 text
My 5
SAF+911+Tax= $33.60



I just negotiated with Telus 2x...

I got:
200mins
Eve week 6pm
500MB
call id/call wait/VM
unlim text
unlim incoming
telus 2 telus
My 5
saf+tax
$52.50

I told them i'd think about it. I am going to ask for 100ld mins and 100extra daytime mins.

[shopper-X]

I got my SAF credited for one year today.

Line 1:
$10 Megatime plan (SK)

250 daytime minutes
Rogers Network Calling
Unlimited WN/WE @ 6pm

$30 Blackberry Value Pack

500mb
10,000 SMS
10,000 MMS
Enhanced Voice Mail
Caller ID w/Name Display
WhoCalled

$5 1,000 Canadian Long Distance
$10 Monthly Plan Credit
$6.95 SAF Credit
$0.50 e911
$0.38 SK 911
Total: $35.88 + 10% tax = $39.47

Line 2:
$20 Wireless Plan

250 daytime minutes
Unlimited WN/WE @9pm

$10 Retention Value Package

2,500 SMS
Enhanced Voice Mail
Caller ID w/Name Display

$5 Unlimited Calling @ 6pm
$5 Rogers to Rogers Wireless Calling
$15 Retentions 150mb Data Plan w/APN3CON
$10 Unlimited Incoming Calls
$5 1,000 Canadian Long Distance
$5 Credit - Rogers to Rogers Wireless Calling
$10 Credit - Unlimited Incoming Calls
$15 Monthly Plan Credits
$6.95 SAF Credit
$0.50 e911
$0.38 SK 911
Total: $40.88 + 10% tax = $44.97

[MadCowTom]

I got my SAF credited for one year today.



How did you manage to get them credit your SAF and do you have to extend your contract to 3 years?
How is this credit appears on your MyRogers i.e. is it a monthly plan credit or feature credit ?

[jitzblitz]

I had a rep tell me today that the credits I get can't exceed the value of the voice plan.

(Is this true?)

So, for example, with the $25 voice plan, they're able to credit the unlimited incoming ($10), early evening option ($5), and retention pack CID/EV/2500 text msgs ($10). But I see a lot of folks here who have other features as well such as R2R, Who Called, My5, etc. and the cost is the same... How are y'all pulling that off?

TIA! :cheesygri

[mrmccowcow]

They cannot exceed the monthly plan amount for MSF credits only. If you get feature credits which are specific to that feature, they do not count towards the limit.

[breally]

I just resigned a 2 year contract with Rogers in September. They gave me:

250 daytime (nights and weekends from 6)
250 texts
unlimited incoming
voicemail, caller id
r2r
blackberry email
100 ld minutes

all for $45 tax in.

At this point, I want to buy the Bold9700 and add data. They will sell me the phone for 149.99 (plus 35$ admin fee) and adding the data plan will be an additional 10$ per month. They won't budge at all on the plan or offer me additional credits.

Anyone have some tips that might help me get them to lower the price on my plan or give me the data plan with no increase?

Thanks

[subsector]

I can't because it has already past the 15 days deadline(ordered on Jan 20). Any other suggestions? Thanks

When you got your BB9700 delivered via UPS, when did you physically turn your phone on to activate it? I had a bad UPS experience so my "BB activation date" was over a week after my original transaction date. The reps can see this and verified it, and you are so close to the 15 day deadline! But alas, I couldn't get mine (tried phoning twice) because I was >> 15 days, more like 30 days, so I hope you can get yours...

[MadCowTom]

When you got your BB9700 delivered via UPS, when did you physically turn your phone on to activate it? I had a bad UPS experience so my "BB activation date" was over a week after my original transaction date. The reps can see this and verified it, and you are so close to the 15 day deadline! But alas, I couldn't get mine (tried phoning twice) because I was >> 15 days, more like 30 days, so I hope you can get yours...

According to the rep the activation date is the date you order the phone and not the date you actually receive/use it. Also i exceed the 30minutes criteria and cannot use the excuse of returning the phone.

[Newman26]

For those who recently upgraded to the bold 9700 I did this as well on January 25th to be exact and did not get the phone due to UPS going to the wrong address rather than checking the box. Anyways I called in 2 days ago when i noticed the price dropped $50 and called in and complained really nicely about it and was given every run around (this is for new customers only, did you do the rebate, etc.) I politely asked the CSR to get me to customer loyalty and she did and they were able to give me two $25 credits in back to back months. So it is possible to get the credit just have to be able talk your way through their defense.

[drhorrible]

I got my SAF credited for one year today.

Line 1:
$10 Megatime plan (SK)

250 daytime minutes
Rogers Network Calling
Unlimited WN/WE @ 6pm

$30 Blackberry Value Pack

500mb
10,000 SMS
10,000 MMS
Enhanced Voice Mail
Caller ID w/Name Display
WhoCalled

$5 1,000 Canadian Long Distance
$10 Monthly Plan Credit
$6.95 SAF Credit
$0.50 e911
$0.38 SK 911
Total: $35.88 + 10% tax = $39.47

Line 2:
$20 Wireless Plan

250 daytime minutes
Unlimited WN/WE @9pm

$10 Retention Value Package

2,500 SMS
Enhanced Voice Mail
Caller ID w/Name Display

$5 Unlimited Calling @ 6pm
$5 Rogers to Rogers Wireless Calling
$15 Retentions 150mb Data Plan w/APN3CON
$10 Unlimited Incoming Calls
$5 1,000 Canadian Long Distance
$5 Credit - Rogers to Rogers Wireless Calling
$10 Credit - Unlimited Incoming Calls
$15 Monthly Plan Credits
$6.95 SAF Credit
$0.50 e911
$0.38 SK 911
Total: $40.88 + 10% tax = $44.97

Both plans are (obviously) good, but I find it very funny that your second plan has twice as many credits as the first one, yet is still more expensive and has less features. The mega promotional plan and $30 data value pack combo sure is nice!

[syd23]

if i do a phone upgrade for the blackberry bold 9700 for $149, do i still get a $50 mail in rebate??

So i called a few minute ago to do a HUP. At first they said I couldnt do an upgrade with my $15 retentions data plan, then after a few mins of hold , they offered the bb 9700 for $149 + 35 admin fee. I asked if there was a $50 mail in rebate and they said no. I wanted to ask for a $35 credit but I had a good idea she was gunna say no so I didnt.

[shopper-X]

How did you manage to get them credit your SAF and do you have to extend your contract to 3 years?
How is this credit appears on your MyRogers i.e. is it a monthly plan credit or feature credit ?

I mentioned that Rogers Wireless development in SK has been stagnant and no future development is on the books. The rep mentioned that because of my on-time payments they can give me the SAF credit for one year. There was no extension of the contract. It looks like a feature credit not a MSF credit.
http://i50.tinypic.com/el1oqu.png
I would try the same story for your area. Ask if there are any new towers going up in your area and when? When was the last time a tower went up in your area? Why are you paying for the SAF if it's being used out in BC or AB instead of in your backyard.


Both plans are (obviously) good, but I find it very funny that your second plan has twice as many credits as the first one, yet is still more expensive and has less features. The mega promotional plan and $30 data value pack combo sure is nice!
I know, I'm still kicking myself for not getting the $10 Megatime plan when it was out. My wife was on Speakout Prepaid and not using the phone very much. Well things changed when the $10 plan was gone :mad:. It's come back to MB but not SK since. Now that the 2nd line is a new BB user (bought 2nd hand), the BB VP is $40 so we got the $15 150mb plan. The 2nd line does have unlimited incoming which got used a lot, not so much now.

I look at the overall monthly bill paid and at just under $85 combined, and I'm happy (well till the SAF credit expires:twisted:).

[next_godfather]

Could you explain/post a link for this?
I could only get a $5 credit on my minutes plan (250 mins + E/W 6PM).
I need to grab a bunch of long distance minutes and retentions is budging on crediting my value pack (500MB, 2500txt, VVM, CID etc.) so I need a good reason to keep calling.
Any advice godfather would be greatly appreciated.
PM if necessary.

go to howardforums and check the rogers section.
there is info there,

http://www.howardforums.com/showthread.php?t=1611046

http://www.howardforums.com/showthread.php?t=1617043

[Newman26]

thanks for the link godfather i totally did not see the changes to local calling areas and it just so happens I'm in one of the affected cities so it seems I'll be calling retention yet again to see if I can get some LD minutes added to my plan and whatever else I can get.

[subsector]

According to the rep the activation date is the date you order the phone and not the date you actually receive/use it. Also i exceed the 30minutes criteria and cannot use the excuse of returning the phone.

I debated with the rep and made my point that I didn't physically receive the phone until over 1 week later, which the rep verified and potentially agreed to my point. BUT, once the rep saw that I had already acquired the $50 MIR, the rep came back to me to say something similar to the following, which was the run around that I could not argue my way out of:


if i do a phone upgrade for the blackberry bold 9700 for $149, do i still get a $50 mail in rebate??

So i called a few minute ago to do a HUP. At first they said I couldnt do an upgrade with my $15 retentions data plan, then after a few mins of hold , they offered the bb 9700 for $149 + 35 admin fee. I asked if there was a $50 mail in rebate and they said no. I wanted to ask for a $35 credit but I had a good idea she was gunna say no so I didnt.

...basically alluding to the fact that if I got the MIR, I could not get the price adjustment, since it was also > 15 days. My case is a bit weak, since it's more like 30-31 days. And I did try phoning twice.

MadCowTom, did you at least get the $50 MIR?

[Sniper001]

go to howardforums and check the rogers section.
there is info there,

http://www.howardforums.com/showthread.php?t=1611046

http://www.howardforums.com/showthread.php?t=1617043
Blah this is going to effect me and I didn't even realize this was happening until now. But some of those cities are not new. If I am in Toronto and I make a call to Aurora, it is long distance, isn't it? I just know that right now when I call newmarket it is free... (if I do it after 6 PM since I have early evenings).
To be frank though, I have already exceeded my credits... the chances of me getting any long distance minutes are slim to none. Any help on that? I don't mind paying $5 for 1000 CDN Long distance minutes like the poster above had, but I recall it being $5 for 100 CDN Long Distance minutes and $10 for 1000.

I appreciate clarification!

[Chocolinx]

Blah this is going to effect me and I didn't even realize this was happening until now. But some of those cities are not new. If I am in Toronto and I make a call to Aurora, it is long distance, isn't it? I just know that right now when I call newmarket it is free...
To be frank though, I have already exceeded my credits... the chances of me getting any long distance minutes are slim to none. Any help on that? I don't mind paying $5 for 1000 CDN Long distance minutes like the poster above had, but I recall it being $5 for 100 CDN Long Distance minutes and $10 for 1000.

I appreciate clarification!

It's $5 for 100 or 1000 for any retention plan. Weird I know, but that's what I was told. That's why it's possible to get the 1000 minutes credited sometimes. Since it works on the same credit.

[kcirtap78]

i was told by retention that the 100ld is no longer avaiable. those who have it can keep it, but they no longer offer it. not sure if that is true or not. But i have had mine for a couple of years now (credited of course), whould be nice to have 1000ld minutes if it is the same credit.



It's $5 for 100 or 1000 for any retention plan. Weird I know, but that's what I was told. That's why it's possible to get the 1000 minutes credited sometimes. Since it works on the same credit.

[ben_liu]

Hey, can anyone post the user that has the HUP Mail-In-Rebate forms under ther signature? I can't find in this thread... too many pages !

TIA!

[MadCowTom]

I debated with the rep and made my point that I didn't physically receive the phone until over 1 week later, which the rep verified and potentially agreed to my point. BUT, once the rep saw that I had already acquired the $50 MIR, the rep came back to me to say something similar to the following, which was the run around that I could not argue my way out of:



...basically alluding to the fact that if I got the MIR, I could not get the price adjustment, since it was also > 15 days. My case is a bit weak, since it's more like 30-31 days. And I did try phoning twice.

MadCowTom, did you at least get the $50 MIR?

Actually, it is funny that after i get off the phone with the ret. rep who refuse my request to adjust the difference of $50 I get an email confirming my MIR had been accepted. I log on to MyRogers to check my balance and it is true the $50MIR had been applied.

[shopper-X]

Hey, can anyone post the user that has the HUP Mail-In-Rebate forms under ther signature? I can't find in this thread... too many pages !

TIA!

I posted on the last page :confused:
Anyway :arrowd:

[Sniper001]

It's $5 for 100 or 1000 for any retention plan. Weird I know, but that's what I was told. That's why it's possible to get the 1000 minutes credited sometimes. Since it works on the same credit.
So I can call in and get 1000 CDN Long Distance for $5?

[stratux]

No I doubt it last time I check 2 days ago it was $10

[subsector]

Actually, it is funny that after i get off the phone with the ret. rep who refuse my request to adjust the difference of $50 I get an email confirming my MIR had been accepted. I log on to MyRogers to check my balance and it is true the $50MIR had been applied.

Good! Glad to hear that! :razz:
At least you and I got to benefit from that...
Thanks again shopper-X! ;)

[Oilers]

Is there anyway I can get a bb bold with 150mb data plan? I want to take the advantages of both the $50 MIR For bb and the flexibility of switching phones between bb and iPhone with the apn3con code

[syd23]

so can someone confirm there is no $50 mail in rebate if we upgraded the bb9700 at $149. I'm kinda confused now lol

[pathogenic]

what do you guys think of this?

250 daytime minutes
unlimited eve/wknd starting at 8pm
unlimited incoming
rogers to rogers
1000 LD mins
2500 texts, caller ID, voicemail
500MB

for $42.45 + tax + (not sure if it's SAF or GRF)

Do you think if I let go of some options like unlimited incoming or rogers to rogers or 150mb (I have a bb) I could get the plan down to around 30ish?

[jmedora]

go to howardforums and check the rogers section.
there is info there,

http://www.howardforums.com/showthread.php?t=1611046

http://www.howardforums.com/showthread.php?t=1617043

Thanks for the info, guess I'm SOL because neither Kingston or Ottawa are on that list.

[Elusive]

Its TRUE bro. I don't need to lie.

I also have the 100LD minutes as well credited too :)

I've been reading this thread religiously up until I got that plan and thought I would join the forums to show what I received.

You can get good plans if you get a good rep and call in with a good gameplan. I was on the phone with the rep for over an hour. Telling them your a student definitley helps as well :)

Good luck everyone and my advice is tell them u dont wanna spend more than x amount of money and they can make it happen.


Sorry bro, my bad.
Good plan! Actually it looks insane! lol...

Thank you, thank you and thank you for words of wisdom.

[sindh1963]

I was wondering if i can improve this plan; been with rogers for about 4 years, contract ends Mar 17 of this year...

I've got

200 minutes
Caller Id
100 Cdn Long distance
Unlimited E/WE starting at 8 pm
Unlimited text

$ 30 + SAF and tax etc

Thanks

[ykshum]

I was wondering if i can improve this plan; been with rogers for about 4 years, contract ends Mar 17 of this year...

I've got

200 minutes
Caller Id
100 Cdn Long distance
Unlimited E/WE starting at 8 pm
Unlimited text

$ 30 + SAF and tax etc

Thanks

you definitely should be able to do better. Early evening along with R2R or unlim. incoming should be pretty easy.

You could also try pushing to make the plan $25 instead of $30 as it's a somewhat naked plan.. but prices are harder to push down compare to getting random stuff added for free. And you should be paying that GRF or whatever instead of SAF if you renew.

[sindh1963]

you definitely should be able to do better. Early evening along with R2R or unlim. incoming should be pretty easy.

You could also try pushing to make the plan $25 instead of $30 as it's a somewhat naked plan.. but prices are harder to push down compare to getting random stuff added for free. And you should be paying that GRF or whatever instead of SAF if you renew.

Whats GRF?

[vittycent]

Whats GRF?

$2.58 Government Recovery Fee instead of the $6.95 System Access Fee

[mistry?]

anyone know if the $50 rebate still works and if so, have a link for the pdf file?

[ykshum]

anyone know if the $50 rebate still works and if so, have a link for the pdf file?

I hope shopper-x doesn't come out again to help these guys because this is just getting annoying. It's posted multiple times not long ago and I say we just ignore these guys unless it's really been awhile since it was last posted..

Try browsing for it yourself before you ask..

[MadCowTom]

I hope shopper-x doesn't come out again to help these guys because this is just getting annoying. It's posted multiple times not long ago and I say we just ignore these guys unless it's really been awhile since it was last posted..

Try browsing for it yourself before you ask..

+1.
It was asked and posted on LAST page.

[TimoCruz]

Hey guys,

I have been with rogers for over 4 to 5years. I have had a w810i for about 2 years. Recently my sisters friend who works for rogers renewed our contract without telling us in an attempt to get us a better plan that we had back than.

I really need a new phone. Is there any chance that rogers can give me a new phone for free?

Thanks,

[Dazog]

Hey guys,

I have been with rogers for over 4 to 5years. I have had a w810i for about 2 years. Recently my sisters friend who works for rogers renewed our contract without telling us in an attempt to get us a better plan that we had back than.

I really need a new phone. Is there any chance that rogers can give me a new phone for free?

Thanks,


Ask them, not us.

[tnguyenviet]

All these new users just don't bother to read a few pages of this thread at least!..

[ykshum]

+1.
It was asked and posted on LAST page.

and the page before lol

[essales]

hey guys i currently have this plan it seems good does anyone knwo if its possible to get a my5 plan that is similar in pricing instead of incomming?

Looking for My5 Nationwide - with CD/vm/Tcting Voicemail and possible data for a bb curve.

----
my plan
250-unl eve wkds $20 plan
50 bonus min
6pm early evn
unlim incoming
roger2rogers
$5 Cdn long D 1000Mins
CD
VM
1000TxTmsg
Mobile borwsing

$41.48 After tax.




im guessing somthign liek this would be prety good, any tipis on wht i shoudl say to get this? been trying but nothing close to that .

200 Daytime
| Unl E&W 6pm |
Unl Incoming |
My5 National |
CID/EVM/2500TXT |
500mb BIS Data
$40 +$2.58+tax= $48.12/month

[next_godfather]

Thanks for the info, guess I'm SOL because neither Kingston or Ottawa are on that list.

this is where you are wrong..wrong...wrong

technically speaking, when you signed the contract...you were under the assumption that when you traveled to the areas in questions, you would have a larger calling areas.

however, due to the shrinkage the long distance minutes that you would have used up before is a lot less...

eg. say if LCA of Toronto shrank, even though you lived in Ottawa but you travelled to Toronto... and you made calls to say Oshawa (assuming it was in the lca of Toronto before the shrinkage) you would not have to use yoru allocated long distance minutes or incur long distance charges for call that was supposed to be in the calling area. however, do to the change you are incurring these charges...which contradicts with the contract you signed for x amounts of day time minutes at your disposal... why should you have to incur long distance minutes for calls that should otherwise be local, as per your original contact. this is a material change to the contact, and as a consumer it is your right to say NO!

i would read into this if i were you RDFers, because if you want something this is your chance to score a ECF=0, unlimited long distance minutes in canada. i believe these two are the ideal remedies that rogers can provide to appease the contract... otherwise you can push rogers into mediation.

for more info, rather than messaging me, please ask here so everyone can learn as well.. and before asking me, please use "google" and search up stuff like "LCA CHANGE" or search it at howard forums (im not discouraging anyone from messaging me, but these are things a simple search buttion can provide)

[essales]

hi next_godfather

I was wondering if you had any tips on how i should ask fo rht eplan that you have . i posted above wha ti have so far but im trying to get somthing similar to yours.

Rogers: (1 line) 300 mins, MY-5 Canada Wide, free incoming, R2R, Even/Wknd 6pm-7am, CID/VM/2500 text, 100 LD mins & 500 mb data
$40 + grrf (2.58)*1.13 (Ontario Tax)= $48.12

[shandrew]

when were these changes made? i signed a contract 3 weeks ago... do I have any leg room?

[pathogenic]

Hi,
is the 150MB for the smartphone not compatible with the blackberry?
after I got it I couldn't use any of my apps like bbm, IM or facebook
do I have to switch back to the 50MB bb plan?
Thanks

[MadCowTom]

Hi,
is the 150MB for the smartphone not compatible with the blackberry?
after I got it I couldn't use any of my apps like bbm, IM or facebook
do I have to switch back to the 50MB bb plan?
Thanks

Call and ask any CSR to add the code APN3CON.

[next_godfather]

hi next_godfather

I was wondering if you had any tips on how i should ask fo rht eplan that you have . i posted above wha ti have so far but im trying to get somthing similar to yours.

Rogers: (1 line) 300 mins, MY-5 Canada Wide, free incoming, R2R, Even/Wknd 6pm-7am, CID/VM/2500 text, 100 LD mins & 500 mb data
$40 + grrf (2.58)*1.13 (Ontario Tax)= $48.12

i would be glad to answer a question for you, but please before you ask, please click on the person's name and look at prior posts before asking a question, because for 1) when i asked it a couple of post prior, my memory was good it was detailed, so if i was to rewrite it, i wouldve get out some detail which would be to your benefit to read.

to answer your question short: try, and try,...i didnt built this in a day, it took me a year and a half to get to where i am.

[bonzo]

Are the Nokia 5800 in stock now? If so how much are people getting this phone on a 2 or 3 year contract?

[next_godfather]

hi next_godfather

I was wondering if you had any tips on how i should ask fo rht eplan that you have . i posted above wha ti have so far but im trying to get somthing similar to yours.

Rogers: (1 line) 300 mins, MY-5 Canada Wide, free incoming, R2R, Even/Wknd 6pm-7am, CID/VM/2500 text, 100 LD mins & 500 mb data
$40 + grrf (2.58)*1.13 (Ontario Tax)= $48.12


your SOL today, as their $50 smart phone plan does not include MY-5 Canada wide, its just local... and the recent plan change Suck.

you might want to take a another route to get the same price bracket as me... if you want the My-5 canadawide feature, moreover the newer plans have 50 minutes taken off.

[stormsong]

does anyone know what happens when you try to cancel contract and change to pay as you go? I'm in an odd position where I'm waiting for the se X10 to come out, supposably Q2, but my contract ends in about a week, so I don't want to sign a new retention because I'll be tied down for 1 - 3 yrs but I really need a new phone (my current phone doesn't even have blue tooth), it seems like for My5 prepaid I get unlimited everything for 5 ppl and it's $25 a month? and you also get CID/VM and no grf/saf whateva fees?

I guess I'm asking, would rogers try to stop me / make me offer trying to change to pay as you go, or this is pretty common

[hot_dice21]

does anyone know what happens when you try to cancel contract and change to pay as you go? I'm in an odd position where I'm waiting for the se X10 to come out, supposably Q2, but my contract ends in about a week, so I don't want to sign a new retention because I'll be tied down for 1 - 3 yrs but I really need a new phone (my current phone doesn't even have blue tooth), it seems like for My5 prepaid I get unlimited everything for 5 ppl and it's $25 a month? and you also get CID/VM and no grf/saf whateva fees?

I guess I'm asking, would rogers try to stop me / make me offer trying to change to pay as you go, or this is pretty common

After your contract ends, you will be automatically switched to month to month. I suggest doing that until the phone you like is finally out. The advantage of doing this is that your account will stay active and gives you a better chance on getting a decent deal with retentions once you are ready to commit for another term.

[206bw]

Just called and got the $17.50 EPP (my original plan form a couple of years back)
plus value pack - CID, VM, 2500 text
Full credit toward value pack

bill comes to 17.50 + SAF + Tax

good deal?

[TwztedElegance]

Just called and got the $17.50 EPP (my original plan form a couple of years back)
plus value pack - CID, VM, 2500 text
Full credit toward value pack

bill comes to 17.50 + SAF + Tax

good deal?
That's pretty sweet getting a $10 credit on that plan, how many months were left on your contract before you called?

Shouldn't it be 17.50+GRRF instead of SAF if you renewed right now? That makes it even cheaper.

[羽羽]

Call and ask any CSR to add the code APN3CON.



what is the code for?

[206bw]

That's pretty sweet getting a $10 credit on that plan, how many months were left on your contract before you called?

Shouldn't it be 17.50+GRRF instead of SAF if you renewed right now? That makes it even cheaper.

I asked for the GRRF instead of SAF and she said she couldn't do it (that plan does not exist anymore ect ect.)

I'm about 1.5 to 2 year into my 3 year plan, with homephone, internet and tv all bundled with them

[rfdrfd]

Just called and got the $17.50 EPP (my original plan form a couple of years back)
plus value pack - CID, VM, 2500 text
Full credit toward value pack

bill comes to 17.50 + SAF + Tax

good deal?

Quite good. I got the exact same thing (except I got the GRRF, not SAF), but they only gave me $5 credit. Hmm, never even occured to be to ask for $10 back !! Stupid me.

[ahbitheman]

Got my gf this plan when she upgraded to BB 9700.

350 DT minutes ($25-$5)
150 mb data ($15)
Evenings at 6pm
Unlimited Incoming (credited)
Retention Value Pack (CID, VM, 2500 text) $10
100 LD
SAF (credited for all 3 years)
911 fee ($0.50)

$45.50 * (1.13) = $51.42 total

My question is..have you guys been able to get similar plans with value pack credited? Think I can get that credited? I would call Rogers right now but ive been calling them non stop this past week helping ppl with their plans lol.

[rick89]

I just wanted to know if there is a way to get unlimited incoming on my plan and have it credited as well.

my plan right now is :

250 mins
25 any time mins
retentions value pack
1000 ld minutes
free after 6
R2R

and ive got saf waived

my plan comes up to 20.50 then with tax its 23.17

[ultra]

anyone did a hup recently? Just wondering if there is any good deal from retention for non data plan

[Slapshot747]

Just called and got the $17.50 EPP (my original plan form a couple of years back)
plus value pack - CID, VM, 2500 text
Full credit toward value pack

bill comes to 17.50 + SAF + Tax

good deal?

Sorry im late to the party on this deal?..I am looking for a low talk and high text plan .. What are the details of the 17.50 plan? how much talk time is included in that.....I do have rogers internet, phone and cable bundled.. thanks for your help.

[drhorrible]

Sorry im late to the party on this deal?..I am looking for a low talk and high text plan .. What are the details of the 17.50 plan? how much talk time is included in that.....I do have rogers internet, phone and cable bundled.. thanks for your help.

200 anytime and evenings @ 6PM.

[ezack]

200mins $17.50
6PM Early Eve.- credited
Unlimited Incoming Calls Opt.-credited
Unlimited Eve/Wknd Minutes
$10 Value Pack: caller id, vm + 2500 txt
1gb $30- $5 Data Discount

Total: $37.50+grrf+tax

Originally had a 500mb data plan. I wanted to tether but there's is a minimum 1gb required so I called and was transferred to data dept. Talked for a bit and rep came back said I'll knock $5 off per month on 1gb data plan so I wouldn't have to pay a cent more. Worried I would get a monthly plan credit because I'm capped out but code shows up specific to the data only. Hopefully no auditing on my account.

edit: will probably change to the 6gb for $30 when the promo starts again.

[jmedora]

200mins $17.50
6PM Early Eve.- credited
Unlimited Incoming Calls Opt.-credited
Unlimited Eve/Wknd Minutes
$10 Value Pack: caller id, vm + 2500 txt
1gb $30- $5 Data Discount

Total: $37.50+grrf+tax

Originally had a 500mb data plan. I wanted to tether but there's is a minimum 1gb required so I called and was transferred to data dept. Talked for a bit and rep came back said I'll knock $5 off per month on 1gb data plan so I wouldn't have to pay a cent more. Worried I would get a monthly plan credit because I'm capped out but code shows up specific to the data only. Hopefully no auditing on my account.

edit: will probably change to the 6gb for $30 when the promo starts again.

How is that $37.50?
17.50+10+25 = 52.50

[Rugman29]

I have a question that one of you may have the answer to. I have 4 lines on my account and my daughter turned 19 and wants to put her phone in her name. All lines are in a contract. She also wants to do a hardware upgrade too. Any ideas if this is possible without any penalties?

[essales]

I have a question that one of you may have the answer to. I have 4 lines on my account and my daughter turned 19 and wants to put her phone in her name. All lines are in a contract. She also wants to do a hardware upgrade too. Any ideas if this is possible without any penalties?

i know you can change the nam eon i tbut it would still be on the same contract. only diff is on your bill it will say her name insead. and her caller id would be in her name , but im not sure if u can take it as a seperate contract. i was thinking about doing the same.

[ezack]

How is that $37.50?
17.50+10+25 = 52.50

Plus $15 montly plan credit.

[froggy2059]

I called in yesterday and got:

350 minutes anytime
rogers 2 rogers
unlimited evenings starting at 6pm
caller id/ voicemail
500 text

all for 30.89 after tax.

is this good?

[Oilers]

do i have to hup a smart phone in order to get the $15/150mb regular data pack, or i can hup a blackberry as well.
i want to get a bold+rebate instead of iphone

[Terrific_Deals2k8]

I called in yesterday and got:

350 minutes anytime
rogers 2 rogers
unlimited evenings starting at 6pm
caller id/ voicemail
500 text

all for 30.89 after tax.

is this good?

I think that's a very good deal, especially given that it includes tax so the plan actually only costs $27.58 before taxes :D

[guti]

Here is the deal I just get

Term: 12 months
200 min ( wd`s after 6pm and we`s free )
100 min can. long distance
call display, voicemail
2500 text msg, ( unlimited incoming text )
and the best part.....


28.34 TAX IN!!!;)

[next_godfather]

I have a question that one of you may have the answer to. I have 4 lines on my account and my daughter turned 19 and wants to put her phone in her name. All lines are in a contract. She also wants to do a hardware upgrade too. Any ideas if this is possible without any penalties?

you can change it to her name without any penalties...

[ykshum]

I have a question that one of you may have the answer to. I have 4 lines on my account and my daughter turned 19 and wants to put her phone in her name. All lines are in a contract. She also wants to do a hardware upgrade too. Any ideas if this is possible without any penalties?

I always wanted to do these with my family's plans too. But never gotten around to it for we were scared that we'll lose the bundle discounts. But I'm guessing it's just a simple account name change and no effect to the bill at all?

I also figured we had a better chance at negotiating plans by saying all the plans are used by myself :lol:

[cmbing]

My 3 yr contract (on a regular phone) w/ rogers is ending in like 2 months, and I was thinking of giving a call to customer relations sometime very soon. I'm looking to renew for another 3 years but this time with a blackberry and I'm trying to get the best deal I can get on the data plans.. Would I be able to negotiate prices with them even though I was on a regular wireless plan, paying $36.xx a month?

[integra99]

Just did a HUP to the 3gs.

What do you guys think of think plan? should i still try to get it lowered?

350 daytime min
unlimited incoming
unlimited evening wknd 6pm
unlimited txt, pic and video msging
caller ID, voicemail
500 MB data

$57.58 b4 taxes

opinions?

[ezack]

Just did a HUP to the 3gs.

What do you guys think of think plan? should i still try to get it lowered?

350 daytime min
unlimited incoming
unlimited evening wknd 6pm
unlimited txt, pic and video msging
caller ID, voicemail
500 MB data

$57.58 b4 taxes

opinions?

That's pretty good. See if they can credit the unlimited incoming or give a monthly plan credit of $10 off.

[integra99]

Just did a HUP to the 3gs.

What do you guys think of think plan? should i still try to get it lowered?

350 daytime min
unlimited incoming
unlimited evening wknd 6pm
unlimited txt, pic and video msging
caller ID, voicemail
500 MB data

$57.58 b4 taxes

opinions?


That's pretty good. See if they can credit the unlimited incoming or give a monthly plan credit of $10 off.

The unlimited incoming is already credited, how should i go about asking for the monthly plan credit

[essales]

Does anyone know what is the cheapest price for bb 8900 by renewing contract? do they still waive the $35 activation fee anytime rescently?

[AcidBomber]

anyone know what kind of retention VOICE plans that they can offer?

[drhorrible]

The unlimited incoming is already credited, how should i go about asking for the monthly plan credit

Looks like you already have a $15 plan credit.

[vorthex]

Whew, got a $50 credit back. Just bought a BlackBerry 9700 on like Jan 28th, for 199 now it dropped to 150

[MadCowTom]

Whew, got a $50 credit back. Just bought a BlackBerry 9700 on like Jan 28th, for 199 now it dropped to 150

So you are able to argue with them and get the $50 difference back..good for you.

[jeffyjai]

i wasn't able to get the $50 credit back... HOWEVER, the billing lady said what she could do was credit my account for 3 months for $15 each... so $45 over the next 3 months... was good enough imo since its been over a month alrdy since i got my 9700

[ykshum]

$25 plan
(-$15 monthly credit)
250 Day minutes
Unlim. eve + weekend starting at 8pm (6pm for first 6months)
Unlim. incoming
VM + CID And those Who Called/Call Manager stuff
100 CDN LD mins (free from my previous plan)
100 sent sms / unlim incoming (+$3)
+that $2.95 government charge thing
(-15% Rogers Bundle)

3 yrs contract. Works out to around $15-16 after tax

Plans never work out as perfect as the CSR said it will be. Got my bill today and was charged $10 for unlim. incoming and I lost the Who called/call manager option. The $10 unlim. incoming credit was easily fixed but the rep couldn't find notes for who called option and I wasn't able to get her to swap me to a value pack which included it either. I would loose the $8 CID credit I have now and she wasn't willing to give me credits towards the Value pack. Oh wells, project for another day I guess.

[Newman26]

Just got off the phone and renegotiated my deal to the following since I'll be affected by the local calling rezoning.

$17.50 EPP Plan
200 daytime minutes
Unlimited evenings/weekends (6 pm)

$5.00 retention LD plan
1000 long distance minutes

$20 Smartphone Value pack
Caller ID
Enhanced Voicemail
Unlimited text (sent/and receive)
Unlimited picture or video send

$30 Data
1 GB

Credits:
$20 for smart phone value pack for the whole term (monthly)
$10 credit for data (monthly)

$42.50 + 2.58 (GRRF) + $5.86 (tax) = $50.94 (monthly)

I don't usually talk much on the phone till after 6PM so this plan is great for me.

[dnyc]

generally speaking, how early is early upgrade?

[banban]

Just did a HUP to the 3gs.

What do you guys think of think plan? should i still try to get it lowered?

350 daytime min
unlimited incoming
unlimited evening wknd 6pm
unlimited txt, pic and video msging
caller ID, voicemail
500 MB data

$57.58 b4 taxes

opinions?



The unlimited incoming is already credited, how should i go about asking for the monthly plan credit


I got the same, except it's 6GB and that price is all taxes and fees included.

[jmedora]

this is where you are wrong..wrong...wrong

technically speaking, when you signed the contract...you were under the assumption that when you traveled to the areas in questions, you would have a larger calling areas.

however, due to the shrinkage the long distance minutes that you would have used up before is a lot less...

eg. say if LCA of Toronto shrank, even though you lived in Ottawa but you travelled to Toronto... and you made calls to say Oshawa (assuming it was in the lca of Toronto before the shrinkage) you would not have to use yoru allocated long distance minutes or incur long distance charges for call that was supposed to be in the calling area. however, do to the change you are incurring these charges...which contradicts with the contract you signed for x amounts of day time minutes at your disposal... why should you have to incur long distance minutes for calls that should otherwise be local, as per your original contact. this is a material change to the contact, and as a consumer it is your right to say NO!

i would read into this if i were you RDFers, because if you want something this is your chance to score a ECF=0, unlimited long distance minutes in canada. i believe these two are the ideal remedies that rogers can provide to appease the contract... otherwise you can push rogers into mediation.

for more info, rather than messaging me, please ask here so everyone can learn as well.. and before asking me, please use "google" and search up stuff like "LCA CHANGE" or search it at howard forums (im not discouraging anyone from messaging me, but these are things a simple search buttion can provide)

Thanks again, got the 100 LD mins free after about an hour complaining about LCA.
I've been with Rogers for 5 years, and they still won't credit my $35 value pack. I didn't even subsidize my iPhone 3G from them, bought it unlocked.
I'm trying to some credit on my value pack, any advice godfather?

[AcidBomber]

just called retention, able to negotiate this on a 1 year contract:

$20 Retention Plan:

100 Weekday mins
WhoCalled/Call Manager/Call Fwd
100 LD mins - Credited
Unlimited Eve/Wkd @ 6 PM - Credited
Mobile Browsing - Credited
$10 Retention Value Pack (2500 txt/CD/VM)

$32.58 + tax :cheesygri

[breally]

They won't budge on my plan. I thought they might be willing to satisfy a customer but in the end they decided I wasn't worth the money. I have to figure out a way to get out of my contract now.

[drhorrible]

They won't budge on my plan. I thought they might be willing to satisfy a customer but in the end they decided I wasn't worth the money. I have to figure out a way to get out of my contract now.

As per your last post in this thread, you have a perfectly reasonable plan...

[Sniper001]

Just did a HUP to the 3gs.

What do you guys think of think plan? should i still try to get it lowered?

350 daytime min
unlimited incoming
unlimited evening wknd 6pm
unlimited txt, pic and video msging
caller ID, voicemail
500 MB data

$57.58 b4 taxes

opinions?
I have the exact same plan except 250 minutes instead of 350, but I also have R2R and I'm paying $40 + GRF + taxes...


Guys quick question, I called Rogers and they budged on the 1000 CDN Long distance minutes for $5. Has anybody gotten this credited or been offered something better? They offered me 100 CDN Free, but I figured for $5 its worth it for 1000 long distance minutes.

But get this... the rep told me that its strictly long distance, so if I only use 500 long distance minutes, the other 500 don't get transfered to my local daytime minutes that month. :(

[armstrr]

someone mentioned that the 6gb plans could not be transferred to another person. does anyone know if this is true? i am in ontario, and the plan owner is in alberta...is that a problem?

thanks!

[adrianf74]

As per your last post in this thread, you have a perfectly reasonable plan...

Some people feel they're owed the world... that's all. The poster's plan was indeed reasonable.

[cmbing]

Finally got off the phone with retentions..and here's what I got:

- $10 voice (250 wkday mins after 6/unlimited weekends)
- $10 vp (CID, vm, 2500 txts)
- $25 500mb data (5$ credited - so 20$ for data)

40$ + SAF + tax

total = $53.14

How did I do for my first time? ha.

p.s just wanted to say thanks to all those on this board who helped me get to retentions, tips about talking to retentions, and with all the deals they have. Thanks so much.

[ykshum]

Finally got off the phone with retentions..and here's what I got:

- $10 voice (250 wkday mins after 6/unlimited weekends)
- $10 vp (CID, vm, 2500 txts)
- $25 500mb data (5$ credited - so 20$ for data)

40$ + SAF + tax

total = $53.14

How did I do for my first time? ha.

p.s just wanted to say thanks to all those who helped me get to retentions, tips about talking to retentions, and with all the deals they have. Thanks so much.


You can probably squeeze R2R or incoming free, but the price is pretty good anyays for a data plan. But you may try to get GRF instead of SAF since it's a new plan?

[cmbing]

You can probably squeeze R2R or incoming free, but the price is pretty good anyays for a data plan. But you may try to get GRF instead of SAF since it's a new plan?

The 10$ voice plan was from way back when they were having a mega promotion, so I don't think I'd be able to get GRF. And I believe my voice plan includes R2R.

[MadCowTom]

The 10$ voice plan was from way back when they were having a mega promotion, so I don't think I'd be able to get GRF. And I believe my voice plan includes R2R.

If that is the case, I think you may try to get $5 credit towards the VP.

[darshan_4]

Hey guys...

Called retentions 3 times *n having one agent swear under his breath once* in order for my girlfriend to get the following plan

im not too impressed by it

and tell me if you guys agree or what more can be done *n how*

calling u out ShopperX n clevelandindians n next_godfather

plan she had before:

250 weekday min
evening weekend starting 6 pm
rogers-to-rogers
caller ID, voicemail, 2500 text

for 36

offered now:

250 weekday min
evening weekend starting 6 pm
rogers-to-rogers
caller ID, voicemail, 2500 text

+150 mb data *she says its 15$ with $5 credit

for 47 including tax

they didnt even budge on giving her the n71 *which is for 29.99 for free

she has under her name:
2 wireless lines + home phone with 3 calling features + cable tv with premium international programming

giving rogers close to $200~$250 of business each month

[babydru]

I got a pretty basic plan for my phone since I barely use it in the first place. It's a 2 year contract with the following:

- 100 daytime minutes
- 1000 evening (starting at 6pm) / weekend minutes
- Call Display / Voicemail / 2500 texts
- 150MB data

For $32.58 plus tax.

[next_godfather]

Hey guys...

Called retentions 3 times *n having one agent swear under his breath once* in order for my girlfriend to get the following plan

im not too impressed by it

and tell me if you guys agree or what more can be done *n how*

calling u out ShopperX n clevelandindians n next_godfather

plan she had before:

250 weekday min
evening weekend starting 6 pm
rogers-to-rogers
caller ID, voicemail, 2500 text

for 36

offered now:

250 weekday min
evening weekend starting 6 pm
rogers-to-rogers
caller ID, voicemail, 2500 text

+150 mb data *she says its 15$ with $5 credit

for 47 including tax

they didnt even budge on giving her the n71 *which is for 29.99 for free

she has under her name:
2 wireless lines + home phone with 3 calling features + cable tv with premium international programming

giving rogers close to $200~$250 of business each month

LOLL :D tamil TV?


hmmm nice, u got her on r2r, im guess u got r2r as well?? very cute

LOL.. im guessing u can tackle on some long distance minutes for her and u, so when u guys r at niagra or w.e, u guys can call each other without being dinged...(go back to some of my previous posts, i outlined how to get it)


then 2) she can for sure get some incoming...

wut i recommend is switching over to the 50 dollar combo plan with her credits, as it looks like she is got plenty of them, and moving features such as r2r to the new plans (might) be beneficial.

dont be too tamil, $47 is a good price after tax :P, if you are looking for a lower price then moving to the combo plan with her credits might make it 35 plus grrf fee then tax...

cheers to u, ur a good bf... my gf pays over a bill in her phone bill and i dont bother with it


ps. give us a break down of the charges, so we can estimate where u can save from

[next_godfather]

Thanks again, got the 100 LD mins free after about an hour complaining about LCA.
I've been with Rogers for 5 years, and they still won't credit my $35 value pack. I didn't even subsidize my iPhone 3G from them, bought it unlocked.
I'm trying to some credit on my value pack, any advice godfather?

as always, just call them up, explain how telus gives you more value in their value packs, and your mother has a retention plan with telus and she scored another deal for u, and you were considering switching.

[Chocolinx]

I ended up getting this plan for one of my other lines:

$17.50 - 200min, Eve/Week@6
$0 - R2R
$0 - Incoming
$10 - Value Pack (2500txt, CID, Voicemail)
$2.58 - Government Fee
-$5 - Monthly Credit
$10 - Long D 1000min
Total: $40

I'm thinking of calling in next month and cancelling the LongD Minutes since it isn't a LD credit, letting me keep my $5 a month. Hopefully it works lol If it does my plan will be like $28 after taxes. Probably going to add data to this line in 6 months from now when I qualify for another HUP.

[mattt33]

I have the exact same plan except 250 minutes instead of 350, but I also have R2R and I'm paying $40 + GRF + taxes...


Guys quick question, I called Rogers and they budged on the 1000 CDN Long distance minutes for $5. Has anybody gotten this credited or been offered something better? They offered me 100 CDN Free, but I figured for $5 its worth it for 1000 long distance minutes.

But get this... the rep told me that its strictly long distance, so if I only use 500 long distance minutes, the other 500 don't get transfered to my local daytime minutes that month. :(
I guess you're not aware of how 'long distance minutes' work... it's not ANYTIME minutes.

So what the 1000 LD minutes you received gives you is 1000 minutes of 'NO LD CHARGES"... i.e. all weekday minutes are still used on your plan up until your unlimited evening hours start.

[rfdrfd]

I ended up getting this plan for one of my other lines:

$17.50 - 200min, Eve/Week@6
$0 - R2R
$0 - Incoming
$10 - Value Pack (2500txt, CID, Voicemail)
$2.58 - Government Fee
-$5 - Monthly Credit
$10 - Long D 1000min
Total: $40

I'm thinking of calling in next month and cancelling the LongD Minutes since it isn't a LD credit, letting me keep my $5 a month. Hopefully it works lol If it does my plan will be like $28 after taxes. Probably going to add data to this line in 6 months from now when I qualify for another HUP.


If you can take away your $10 long D, and still keep those credits and $0 for R2R, Incoming, that would be an awesome plan.

For Long D, you may wish to use Skype out ($2.95 per month), unlimited Long D anywhere in Canada and USA. Cheap rates for overseas. Of course, you are stuck at home when you make the calls from Skype on your computer, but they may not be a problem for you.

[Sniper001]

I guess you're not aware of how 'long distance minutes' work... it's not ANYTIME minutes.

So what the 1000 LD minutes you received gives you is 1000 minutes of 'NO LD CHARGES"... i.e. all weekday minutes are still used on your plan up until your unlimited evening hours start.
Yeah, I understand that now. I was just wondering if its worth it for $5 for 1000 CDN Long Distance Minutes.... and if anybody has gotten that waived or gotten more for less (since the boundaries are changing.)

[P10n33R]

What do you guys think is the current best deal being offered from retentions?

I've been going through the thread for the last month trying to find the best deal. I am currently in the last six months of my current 3 year contract.

I plan on HUPing to the 9700 too.



I plan on calling them after class today.

[Newman26]

What do you guys think is the current best deal being offered from retentions?

I've been going through the thread for the last month trying to find the best deal. I am currently in the last six months of my current 3 year contract.

I plan on HUPing to the 9700 too.



I plan on calling them after class today.

it really depends on how you use your wireless device. IE. talk more on evenings/weekends, do you make any long distance calls, how much time do you normally use during the day etc...

[P10n33R]

it really depends on how you use your wireless device. IE. talk more on evenings/weekends, do you make any long distance calls, how much time do you normally use during the day etc...

True, I plan on using my phone a lot more after I do the HUP and get a new plan. I currently have a standard retentions plan from two and a half years ago.

I plan on using the wireless most of the time when using the device when at school and home. Since I am a student I do talk more on the weekends and after 6. My mom lives out in BC so I would like some LD minutes or the MY5 National. I don't text too much, but I might do it more wit ha full keyboard phone. A lot of my friends use BBM so I will need some BIS data.

[Chocolinx]

If you can take away your $10 long D, and still keep those credits and $0 for R2R, Incoming, that would be an awesome plan.

For Long D, you may wish to use Skype out ($2.95 per month), unlimited Long D anywhere in Canada and USA. Cheap rates for overseas. Of course, you are stuck at home when you make the calls from Skype on your computer, but they may not be a problem for you.

How I got the extra $5 was, I complained that I need long d, and said that I had $5 for 1000 on my other account. I was told it was $10 now because prices went up. But, then he was like, I'll add the $10 but give you $5 credit. But instead of labeling it as LongD Option Credit he put it as $5 so should be able to remove it without hassle.

It's nice to have it though right? Like especially when you're out of Toronto sometimes. The Skype idea is nice, only if it worked with my other phone's data plan that'd be sweet. Or, Google Voice in Canada would be even sweeter, no data required haha

[DealioManio]

Hey Everyone!

So a little background info. I've been with Telus (under my mom's account) for 3 years. My contract is fully expired and I'm trying to deal in the best offer. Now I DO want an Iphone, and that's almost unconditional so the prices apparently start at 50$/month. Now here's what they're offering me.

Feature / Specs or Included/ Price

CID, VM, Text / Unlimited / Free for retention but 15$ otherwise
Minutes / 200 / This is normally 100 but x 2
Unlimited Incoming / no / The want 10$ extra for this - I plan to haggle this
Unlimited EW / Yes- after 6pm / Free but $2 to have this start @ 5pm - I plan to haggle this
Telus-to-Telus / Yes / Negotiated for this one
Data / Yes / 500MB Mandatory
SAF fee / No / free bc retention- $7.7 otherwise
Phone Subsidy / Yes / $500
My Faves / Yes / negotiated for this in lieu of LD

Total Price taxes in is $56.50 and I have the Reps name

Ok so basically they gave me free cid/vm/text and waived the SAF. I think 200 is kinda small. I took the name of the agent. Can anyone else tell me what I should ask for or how I should ask? I'm gonna call Bell/Rogers and see if they'll match it but so far they aint offering much. Im also new to owning an iphone so is there anything I might be overlooking? what's this about unlimited IM/Email - isnt that just data?


Thanks!


DM

[drhorrible]

this is the wrong thread for you, and rogers at least won't offer you anything but new customer pricing

[MadCowTom]

Sign up for the NEW customer pricing and within 15 days (not more than 30 minutes talk time) call the retention department and see if they are willing to give you retention plan.

[ilovetimhortons]

Hey guys,

After calling in 4 times I wasn't offered anything that great, actually, they kept offering me worse stuff the more I called in. So I was ready to pretty much quit so I called to cancel, until they offered me this:

200 daytime minutes $17.50
250 bonus minutes
unlimited incoming
100 LD minutes
6pm evenings and weekends
call display, voice mail and 2500 text $10
unlimited received text
$2.58 Govt. regulatory fee

As well I got the Nokia 5800 phone for $99
They wouldn't wave the $35 hookup fee but they gave me a credit for $17.50 for the first month to discount it

Total monthly with taxes: $33.69

I've only been with Rogers for a year so I believe this is the best I can get from them, well, with my negotiating skills anyways!

What do you guys think?

[Chocolinx]

Sign up for the NEW customer pricing and within 15 days (not more than 30 minutes talk time) call the retention department and see if they are willing to give you retention plan.

I really doubt that'd work. The rule of thumb for retention is no less then 6 months isn't it? I've told by multiple reps that I should call every 6 months because that's when the system lets them add more stuff (credits) to your account, assuming you still have room for credits or credits can be replaced by bigger credits.

[myk0]

Just got off with the phone with a very nice rep. So i go this on a 1 year renewal:

$25 plan ($10 monthly credit):
200 DT minutes
Eve/weekend at 6

$10:
2500 txts/CID/VM value pack (credited)

$5:
R2R (credited)

= 15 + 6.95 + 0.5 = 22.45*1.13 = $25.37

I also had another option of adding a data plan (not sure which) which would bring my bill to $48, but I said I would think about it. All in all, hope this is what I see when my next bill arrives =) Good luck everyone.

[RealDealSeeker]

This isn't a huge deal but I just wanted to share that tonight I managed to get a $5 data discount on my plan in case anyone else is interested.

This took two calls to retentions. The first call I just asked for savings in my plan without much focus to my call. Then I did some research here and at Howardforums and went in with a gameplan and more confidence.

This time I said the following:

-I wasn't happy having to pay an extra $5 for double my data because some months I use the extra data, some months I don't. Those months where I don't use it all I'd be better off paying the $0.03/MB overage charge and save money.
-I find paying $30 for 1 GB expensive because there is a competitor (didn't have to name them, it's WIND) that charges $35 for unlimited data. For 1 GB data it should be much cheaper than $30! I'd just like to have my plan more in line with the competition.
-I'd like to have the $5 charge waived.

The rep countered by saying for an extra $5 she thought I was getting a lot of service. But I shot that down because some months I use it, some months I don't. Plus, I shouldn't have to pay extra for this data because your competitors offer unlimited data for almost the same price.

She went away for a bit and came back with the $5 credit.

So now my plan is this:

$50 voice+data plan
300 anytime minutes
My5 Canada-wide
500 MB data
Unlimited evenings and weekends at 6 pm - $7 (credited)
Retentions value pack - $10
Double data to 1 GB - $5 (credited)
100 Canadian LD Minutes - $5 (credited)
Monthly plan credit - $10
Total: $50 + grrf + tax = $59.41

Also this rep seemed pretty nice so luck came into it. In retrospect this was almost "too easy" to get so I maybe I could have gotten a $10 credit instead...but I got what I wanted and didn't want to push my luck.

I hope this helps someone..

[bonzo]

Hey guys,

After calling in 4 times I wasn't offered anything that great, actually, they kept offering me worse stuff the more I called in. So I was ready to pretty much quit so I called to cancel, until they offered me this:

200 daytime minutes $17.50
250 bonus minutes
unlimited incoming
100 LD minutes
6pm evenings and weekends
call display, voice mail and 2500 text $10
unlimited received text
$2.58 Govt. regulatory fee

As well I got the Nokia 5800 phone for $99
They wouldn't wave the $35 hookup fee but they gave me a credit for $17.50 for the first month to discount it

Total monthly with taxes: $33.69

I've only been with Rogers for a year so I believe this is the best I can get from them, well, with my negotiating skills anyways!

What do you guys think?

So I assume the nokia 5800 is now back in stock I called last week and they said it would 2-3 weeks before they get some in.

Is that 99 for 3 year contract?

[ilovetimhortons]

So I assume the nokia 5800 is now back in stock I called last week and they said it would 2-3 weeks before they get some in.

Is that 99 for 3 year contract?

It's in stock and should be in my hands within 5 business days. And yes that's a 3 year contract.

[HamsterGirl35]

Hi, how much did the 3gs cost to you for upgrade?


Just did a HUP to the 3gs.

What do you guys think of think plan? should i still try to get it lowered?

350 daytime min
unlimited incoming
unlimited evening wknd 6pm
unlimited txt, pic and video msging
caller ID, voicemail
500 MB data

$57.58 b4 taxes

opinions?

[MadCowTom]

And it looks like you don't have to subscribe to a data plan to get this phone??

[beatbox]

so 1-866-438-4195 no longer works.....

anyone have another direct number?

thanks

[sindh1963]

Got a question:

I've read over the past 100 or so pages of the thread and still need some help

Been with rogers for 3 years, contract expires Mar 17, 10

Current plan:

200 minutes
Called ID (- $ 8 credit)
Unlimited text
Unlimited E/WE starting at 8 pm
100 CD LD minutes

Caller ID credit expires soon, so i'll be paying around $ 47 for this plan

Need to get:

200 min (minimum)
Unlimited text
Called ID
Unlimited incoming
Early evenings (if possible)
Voicemail (if possible)

I know they removed the SAF for GRF so that's a saving to begin with and i'm willing to sign a 2 year contract and get a LG Xenon

Can i get the above for around $ 30 + GRF + tax



Thanks a lot

[dasaylay]

I think I did alright for my new plan:

250 daytime minutes
Call ID/Voicemail
U/L Incoming
U/L eve/wknds at 6PM
U/L texting
500MB data

$41.xx before taxes, including SAF
$129.99 for BB 9700

[next_godfather]

This isn't a huge deal but I just wanted to share that tonight I managed to get a $5 data discount on my plan in case anyone else is interested.

This took two calls to retentions. The first call I just asked for savings in my plan without much focus to my call. Then I did some research here and at Howardforums and went in with a gameplan and more confidence.

This time I said the following:

-I wasn't happy having to pay an extra $5 for double my data because some months I use the extra data, some months I don't. Those months where I don't use it all I'd be better off paying the $0.03/MB overage charge and save money.
-I find paying $30 for 1 GB expensive because there is a competitor (didn't have to name them, it's WIND) that charges $35 for unlimited data. For 1 GB data it should be much cheaper than $30! I'd just like to have my plan more in line with the competition.
-I'd like to have the $5 charge waived.

The rep countered by saying for an extra $5 she thought I was getting a lot of service. But I shot that down because some months I use it, some months I don't. Plus, I shouldn't have to pay extra for this data because your competitors offer unlimited data for almost the same price.

She went away for a bit and came back with the $5 credit.

So now my plan is this:

$50 voice+data plan
300 anytime minutes
My5 Canada-wide
500 MB data
Unlimited evenings and weekends at 6 pm - $7 (credited)
Retentions value pack - $10
Double data to 1 GB - $5 (credited)
100 Canadian LD Minutes - $5 (credited)
Monthly plan credit - $10
Total: $50 + grrf + tax = $59.41

Also this rep seemed pretty nice so luck came into it. In retrospect this was almost "too easy" to get so I maybe I could have gotten a $10 credit instead...but I got what I wanted and didn't want to push my luck.

I hope this helps someone..



there is definitely room for improvement... i wud stack on some r2r or incoming (why not both) to what you are paying.

[jmedora]

I think I did alright for my new plan:

250 daytime minutes
Call ID/Voicemail
U/L Incoming
U/L eve/wknds at 6PM
U/L texting
500MB data

$41.xx before taxes, including SAF
$129.99 for BB 9700

So SAF you got credited? Any advice on that?

[RealDealSeeker]

there is definitely room for improvement... i wud stack on some r2r or incoming (why not both) to what you are paying.

Hey godfather. Certainly my plan isn't as good as your incredible one!

Both R2R and unlimited incoming don't mean all that much to me since I stay well within my voice limits with my current plan. Sure I could probably get them but honestly I have no motivation to. I'd rather have more credits to get my plan closer to yours in price! Easier said than done.

[next_godfather]

Hey godfather. Certainly my plan isn't as good as your incredible one!

Both R2R and unlimited incoming don't mean all that much to me since I stay well within my voice limits with my current plan. Sure I could probably get them but honestly I have no motivation to. I'd rather have more credits to get my plan closer to yours in price! Easier said than done.

definitely... u gotta tinker ur plan up to how it suits u :)

but great job with gettign a credit on the data, nice negotiation skills

[RealDealSeeker]

but great job with gettign a credit on the data, nice negotiation skills

Thanks man. When you get what you want this is fun.

[dasaylay]

So SAF you got credited? Any advice on that?

I calculated it backwards. It should be:

$35+6.95SAF+50c 911=$42.45

I was off on my numbers earlier but I took a look at my notes and found the total they gave me, so I worked it backwards.

[essales]

hey guys has anyone tried callcheap . com? i was thining of getin the my5 nation wide and adding this to it any tips?

[next_godfather]

hey guys has anyone tried callcheap . com? i was thining of getin the my5 nation wide and adding this to it any tips?

there is a free trial on their site, i would recommend it

[alment]

Just got the following offer from Rogers retention:

250 minutes
Evening & wkds unlimited after 6
50MB data plan
Value pack (CID, VM, 2,500 text)
Unlimited incoming
R to R
$42.85 + taxes

BB 9700: $184 on 3 year term and $484 on 2 year

Comments?

[ykshum]

Finally got a response for my HUP and was rejected.

It should be because of a corporate code on my account from a decade ago that I told the CSR to remove. He didn't and said the rebate will go through just fine. I'm going to do a little bit of whining so I don't have to go out of my way for Rogers intelligent mistake.

[MadCowTom]

Finally got a response for my HUP and was rejected.

It should be because of a corporate code on my account from a decade ago that I told the CSR to remove. He didn't and said the rebate will go through just fine. I'm going to do a little bit of whining so I don't have to go out of my way for Rogers intelligent mistake.

It should not have anything to do with the corporate code on your account as long as your HUP was done thru the normal department. Check your Proof Of Purchase, if it did not have a line that says "your company name - Reimbursed", then you should be fine.

[phoomp]

Just got the following offer from Rogers retention:

250 minutes
Evening & wkds unlimited after 6
50MB data plan
Value pack (CID, VM, 2,500 text)
Unlimited incoming
R to R
$42.85 + taxes

BB 9700: $184 on 3 year term and $484 on 2 year

Comments?
Is that 50MB or 500MB?

[alment]

It's 50MB ($15 / month)

[phoomp]

Is it possible to get an iPhone data plan for less than $45/month?

[shopper-X]

Is that 50MB or 500MB?


It's 50MB ($15 / month)

To clarify, it's $15 for:
150 mb for smartphones excluding Blackberry's
50 mb for Blackberry's.

Please use the search function to see how some are getting 150 mb for Blackberry's. I will not detail it as it has been explained way too many times.

[shopper-X]

Hey guys...

Called retentions 3 times *n having one agent swear under his breath once* in order for my girlfriend to get the following plan

im not too impressed by it

and tell me if you guys agree or what more can be done *n how*

calling u out ShopperX n clevelandindians n next_godfather

plan she had before:

250 weekday min
evening weekend starting 6 pm
rogers-to-rogers
caller ID, voicemail, 2500 text

for 36

offered now:

250 weekday min
evening weekend starting 6 pm
rogers-to-rogers
caller ID, voicemail, 2500 text

+150 mb data *she says its 15$ with $5 credit

for 47 including tax

they didnt even budge on giving her the n71 *which is for 29.99 for free

she has under her name:
2 wireless lines + home phone with 3 calling features + cable tv with premium international programming

giving rogers close to $200~$250 of business each month

So for $11 a month she's getting 150mb of data, not bad. Is this plan with or without SAF? If it is with, then try getting the SAF credited for one year at a time (that is the max credit for SAF). Complain about the lack of 3G HSDPA development and that Bell and Telus are expanding at a quicker rate.

As for all the other Rogers services, try signing up for the Better Choice Bundle.


The following products are available:
Wireless + Home Phone* + Personal TV + Internet +Portable Internet
Combine 2 services and save 5%
Combine 3 services and save 10%
Combine 4 services and save 15%

3 services @ 10% of $200-$250 = an additional $20-$25 savings per month.

[blushingcherryblossom]

Hey, I was wondering if I can negotiate with CxS for a Family Plan and does anyone think I can get a better deal than this one:
We have two lines in this plan and only have unlimited weekends.

Mine:
Couple and Family Plan (100 minutes) $20
Savings: Monthly Plan Credit $5 Credited
Saving Better Choice Bundles 15% --> 2.25 Credited
50 bonus minutes *free
Call Display w/Name Display $8
Between Us Calling $5
Savings: Between us Discount $5 Credited
911 Fee $.50
SAF $6.95

Total + Tax = 31.87

My mom's:
Couple and Family Plan (100 minutes) $20
Saving Better Choice Bundles 15% --> $3 Credited
50 bonus minutes *free
Call Display w/Name Display $8
Between Us Calling $5
Savings: Between us Discount $5 Credited
911 Fee $.50
SAF $6.95

Total + Tax = 36.67

We uses Rogers for Internet, Cable T.V., and Homephone under my mother's name and pay about $210/month. What do you guys think?

[Wrongbutton]

I'm a current Rogers wireless customer on a month-to-month basis (no contract). I'm on the 200 Anytime plan for $20; at the time, I was told it was the cheapest "maintenance" plan available. For the past few years, I've barely used my Rogers phone since I was provided a cell phone through work.

Now I'm looking to acquire a 3GS iPhone through Rogers and am obviously interested in the best deal.

In reading through this thread, I see that most people engage the Retention department when they already have an existing contract. Does it make sense for me to engage Retention given that I'm NOT on a contract? If so, what leverage can I use to bargain a better deal? Keep in mind that Rogers only has a record of a few minutes of voice usage a month for me since most of my usage has been on my Bell work line.

In chatting with Sales last week (not Retention), I was offered the standard $50 Voice and Data plan and the $20 value pack. I am sure I can do better, but I'm not sure what strategy to take.

I should also point out that I also have Rogers Internet, Cable, and my wife's cell phone.

I appreciate the input of the contributors on this forum. Lots of wisdom here. Thanks in advance.

[drhorrible]

IIn reading through this thread, I see that most people engage the Retention department when they already have an existing contract. Does it make sense for me to engage Retention given that I'm NOT on a contract? If so, what leverage can I use to bargain a better deal? Keep in mind that Rogers only has a record of a few minutes of voice usage a month for me since most of my usage has been on my Bell work line.

Tell them that you are looking to upgrade to an iPhone, that you have a Bell corporate plan through work, and Bell has offered you a good iPhone plan (say, 250 minutes, evenings at 6, unlimited incoming, bell to bell, 1GB of data, CID/text/VM for $50+tax, and that you were wondering what Rogers could offer you based on your tenure with them. Say that you'll be porting your line out if they can't offer a competitive plan.

[next_godfather]

To clarify, it's $15 for:
150 mb for smartphones excluding Blackberry's
50 mb for Blackberry's.

Please use the search function to see how some are getting 150 mb for Blackberry's. I will not detail it as it has been explained way too many times.

i second that, a lot of people just go by the principle "ignorance is bliss"... why ask for something that is probably answered or is a rhetorical question... when you can use the search button and get the answer within few seconds..

however, a lot of people keep asking the same question, which takes away the authenticity of this thread (and becomes labelled as a noob's place)

guys, just use the search button. you will get the answer a lot faster, rather than waiting for an answer.

[Sniper001]

NOTE: To all the posters about family plans... you are better of breaking off a family plan if you want them to spice up what they give you. I don't get the point of a family plan if you get 150 minutes per phone pooled for ~$30 when people here have 250 minutes each + R2R (so the phones would be free with each other anyway) I was originally on a 4 cell-phone family plan, I broke all of them apart, got data plans on them, and kept the price I paid the same... It will also make things easier in the future. Take it from somebody who knows...

[shopper-X]

i second that, a lot of people just go by the principle "ignorance is bliss"... why ask for something that is probably answered or is a rhetorical question... when you can use the search button and get the answer within few seconds..

however, a lot of people keep asking the same question, which takes away the authenticity of this thread (and becomes labelled as a noob's place)

guys, just use the search button. you will get the answer a lot faster, rather than waiting for an answer.

That's why I've been sitting low the last while. Same old questions.
To help with the search function here are some keywords: $50 MIR Rebate

[next_godfather]

NOTE: To all the posters about family plans... you are better of breaking off a family plan if you want them to spice up what they give you. I don't get the point of a family plan if you get 150 minutes per phone pooled for ~$30 when people here have 250 minutes each + R2R (so the phones would be free with each other anyway) I was originally on a 4 cell-phone family plan, I broke all of them apart, got data plans on them, and kept the price I paid the same... It will also make things easier in the future. Take it from somebody who knows...

i share the same sentiments... its funny how people fall prey to marketing, they use words that sentimentally move us like "family" (something i learned from marketing) to get us to spend more

[Wrongbutton]

Tell them that you are looking to upgrade to an iPhone, that you have a Bell corporate plan through work, and Bell has offered you a good iPhone plan (say, 250 minutes, evenings at 6, unlimited incoming, bell to bell, 1GB of data, CID/text/VM for $50+tax, and that you were wondering what Rogers could offer you based on your tenure with them. Say that you'll be porting your line out if they can't offer a competitive plan.

Thanks very much. This sounds like a good strategy.

Should I ask the sales person to transfer me to Retentions right away? I'm a little nervous about having this dialogue, worried they might see right through my ploy.

[syd23]

Tried to negociate a deal for my other line and wasnt satisfied with what they offered. Heres what I have right now

350min+350 bonus = 700min weekday + R2R - $40
VP - 2500txt/CID/VM - $10
SAF + tax

Total: $64.34

now heres my problem. I only use around 200 mins a month and Im def. overpaying for what Im using right now. So i called up retentions and they offered me:

200min weekday
E/W - 6pm -$17.50
VP - 2500 txt/CID/VM -$10
R2R - $5
Unlimited Incoming $10 (he said if we get both r2r and unlimt. incoming, he'll give me the r2r for free)
GRRF + Tax

= $44.89

I asked if he could give the r2r and unlimited incoming for free and he said no and wouldnt offer me anything else. I have been with them for 5.5 years and contract ending sept 2010. Thoughts?

[Sniper001]

Tried to negociate a deal for my other line and wasnt satisfied with what they offered. Heres what I have right now

350min+350 bonus = 700min weekday + R2R - $40
VP - 2500txt/CID/VM - $10
SAF + tax

Total: $64.34

now heres my problem. I only use around 200 mins a month and Im def. overpaying for what Im using right now. So i called up retentions and they offered me:

200min weekday
E/W - 6pm -$17.50
VP - 2500 txt/CID/VM -$10
R2R - $5
Unlimited Incoming $10 (he said if we get both r2r and unlimt. incoming, he'll give me the r2r for free)
GRRF + Tax

= $44.89

I asked if he could give the r2r and unlimited incoming for free and he said no and wouldnt offer me anything else. I have been with them for 5.5 years and contract ending sept 2010. Thoughts?
I would have hung up and called again... nothing special with what you were offered. At the least you should have gotten incoming calls credited instead of r2r.

[zz24]

300 daytime
unlimited evenings and weekends starting at 6pm
VM/CallerID/2500 Texts

GRF $2.58
Plan $17.50

= $22.69 all in

[Diversified]

not everyone could think of the keywords that would bring up the results plus some information could be outdated. if so, they can be argued/challenged. i say ppl should keep asking and some of us should try not to get boggle ourselves up too much about our interpretation of what's happening... i.e. "taking away the authenticity of the thread"... and if you want to be fancy and use such terms maybe you should start a new thread with some guidelines that most people probably won't follow (unless you are one of the ruthless admins of rdf)

[hoon]

Wow! Please change the font size. You're just making things worse.

Anyways, using the search button helps. But sometimes it can be old information.

But ya, PLEASE use the search before you ask.

[shopper-X]

not everyone could think of the keywords that would bring up the results plus some information could be outdated. if so, they can be argued/challenged. i say ppl should keep asking and some of us should try not to get boggle ourselves up too much about our interpretation of what's happening... i.e. "taking away the authenticity of the thread"... and if you want to be fancy and use such terms maybe you should start a new thread with some guidelines that most people probably won't follow (unless you are one of the ruthless admins of rdf)

I'm not going to get in to a pissing match with you but tone down the font, there is no need.
I put the search terms in there to help out. Even with out the search terms the rebate question has been answered numerous times and if someone used the "Search this thread" function it can be easily found. Even if a person just look back one-two posts or even one-two pages back and used the find function in the browser my Sig would come up. I post quite a bit in this forum and I have explained quite a bit and helped out many RFD'ers that have asked for help. Your actions make me wonder why I bother.

The issue is people not using the search, it goes as far as people not using the web search engines to research and instead demanding people to answer question without any effort on their part.

That's my peace, take it how you will and comment as you like.

[ykshum]

not everyone could think of the keywords that would bring up the results plus some information could be outdated. if so, they can be argued/challenged. i say ppl should keep asking and some of us should try not to get boggle ourselves up too much about our interpretation of what's happening... i.e. "taking away the authenticity of the thread"... and if you want to be fancy and use such terms maybe you should start a new thread with some guidelines that most people probably won't follow (unless you are one of the ruthless admins of rdf)

lol:lol:

[next_godfather]

[SIZE="7"]not everyone could think of the keywords that would bring up the results plus some information could be outdated. if so, they can be argued/challenged. i say ppl should keep asking and some of us should try not to get boggle ourselves up too much about our interpretation of what's happening... i.e. "taking away the authenticity of the thread"... and if you want to be fancy and use such terms maybe you should start a new thread with some guidelines that most people probably won't follow [SIZE="1"](unless you are one of the ruthless admins of rdf)


I think the op, is referring to me as it me that employed "fancy" terms such as "authenticity. LOL... last time i checked, that word wasn't as eloquent as I thought it would be.

anyway, i hope your day gets better. (are you on your second or third day, my gf usually gets agitated like this when she is on it)

u take care now.

cheers.

and to everyone else, good luck with retentioning..
and keep work of using the search button (my my, its such a tedious thing to do)

[TwztedElegance]

^

hahahahahaha

[shopper-X]

I think the op, is referring to me as it me that employed "fancy" terms such as "authenticity. LOL... last time i checked, that word wasn't as eloquent as I thought it would be.

anyway, i hope your day gets better. (are you on your second or third day, my gf usually gets agitated like this when she is on it)

u take care now.

cheers.

and to everyone else, good luck with retentioning..
and keep work of using the search button (my my, its such a tedious thing to do)

:lol:

[drhorrible]

I think the op, is referring to me as it me that employed "fancy" terms such as "authenticity. LOL... last time i checked, that word wasn't as eloquent as I thought it would be.

in fairness to him, referring to the 'authenticity of the thread' makes no sense whatsoever.

that being said, it's not clear how a reader unfamiliar with retentions is supposed to extract any sort of useful information out of this thread. I mean, I read dozens of pages of this thread before I called retentions, and it's certainly reasonable to expect others to read a substantial portion of this thread before asking simple questions, but it's not at all clear that that's the way things should be. for starters, the first 1500 pages of this thread (at the very least) are basically useless in terms of extracting any sort of meaningful information.

What this thread needs is an OP with the following information (actually, IMO, this thread should be replaced with a new one, but I digress):

1) What retentions is/how to contact them
- note that there's no direct number anymore (to be updated with a direct number when it becomes unavailable)
- also should note that saying 'cancel my phone' at the voice prompt doesn't actually forward one to retentions.

2) Retention voice plans

- 250 daytime/8PM evening $25 plan
- 200 daytime/6PM evening $17.50 plan
- 700 daytime/8PM evening $45 plan
- 2000 daytime/6PM evening $70 plan
- 40 anytime emergency plan

The $50 voice+data plan should also be mentioned here as it's the base for a lot of good retention plans.

3) Retention addons

- Retention VP
- 100/1000/unlimited Canadian LD for $5/$10/$20
- Unlimited NA LD for $30
- 50MB BIS/150 MB for $15, 3GB for $40 (APN3CON should be mentioned here)
- R2R/unlimited incoming/UNC+LD

4) List of credits available through Retentions

- (too many to write out here)
- credit guidelines should also be posted (e.g., can't exceed cost of voice plan, shouldn't exceed $30)

5) HUP policies/handset pricing

- Link to MIR in shopper-X's signature could go here.

6) How to negotiate with retentions, and, how NOT to negotiate with retentions.

7) A list of good retention plans (20 or so).

These could be verified, e.g. by taking a screenshot of one's bill and then obscuring all personal information, and sending it to someone. These would preferably be based off of in-market plans, or plans close to in-market plans. Someone's plan from 5 years ago with 1200 anytime minutes and $90 in monthly credits might be one of the best retention plans out there, but isn't too useful to most readers of the thread. Of course, nothing would stop someone with that plan from posting it in the thread.

I would be willing to write out a draft of such a post, but only if it would be used as the beginning of a new retention thread. I don't want to waste my time having it buried out on page 1879 where it will be forgotten about forever in 2 weeks.

[RealDealSeeker]

that being said, it's not clear how a reader unfamiliar with retentions is supposed to extract any sort of useful information out of this thread. I mean, I read dozens of pages of this thread before I called retentions, and it's certainly reasonable to expect others to read a substantial portion of this thread before asking simple questions, but it's not at all clear that that's the way things should be. for starters, the first 1500 pages of this thread (at the very least) are basically useless in terms of extracting any sort of meaningful information.


You make a ton of intelligent points in this post. You can also point out that this thread has become a place for people to post their plans (often perhaps with an element of bragging?) without any explanation of how they achieved those plans in the slightest. Sure it's helpful to post your plan, but in the absence of concrete tips, it's hard for someone else to match the plan without saying "my friend on the internet has such-and-such plan". Like that will hold a lot of weight with retentions.

I agree, with drhorrible's specific points--they should be made clear in the first post of this thread. Why not just modify the first post that already exists but is completely outdated? Instead of starting a new thread. There is still lots of useful stuff here and it shouldn't be separated from a new thread.

We could also include a list of negotiating strategies that have worked for people in this new post. I'd be willing to help write this.

[TimBitz]

What this thread needs is an OP with the following information:....

I agree with drhorrible's ideas.

The main "points of interest" with a summary of the information would be only be useful if it was updated often though. ie: everytime new deals are being offered/changed/etc.

Would it be posible to get a MOD to let you add/change the OP of this current thread instead of creating a new one? The numerous posts recorded here is a great source of information, and I think a separate thread would be confusing if people continued posting here.

[next_godfather]

i would imagine reps. working for rogers and hofo, read this and it would be of no surprise to me that Rogers Retentions Managers. supervise their staff as tohow to deal with people with 'more knowledge'.

if i was a rep, and i had someone calling in stating exactly what is offerred, i would realize instantly that he or she is not going to cancel, rather he just called to hustle.

so wuts the use, when everyone calls in stating exactly the same thing and strategy...

i personally dont think that we should feed grapes to people..

im not being cynical or narcissistic, ... if they really want a good plan or need it, they will be hungry for info.

[RealDealSeeker]

i would imagine reps. working for rogers and hofo, read this and it would be of no surprise to me that Rogers Retentions Managers. supervise their staff as tohow to deal with people with 'more knowledge'.

if i was a rep, and i had someone calling in stating exactly what is offerred, i would realize instantly that he or she is not going to cancel, rather he just called to hustle.

so wuts the use, when everyone calls in stating exactly the same thing and strategy...

i personally dont think that we should feed grapes to people..

im not being cynical or narcissistic, ... if they really want a good plan or need it, they will be hungry for info.

I think it goes without saying that if Rogers knows what they are doing, they would have started monitoring this thread YEARS ago. With a half hour's work, it's easy to find the information you need and we haven't been hiding it.

Nonetheless, people here keep getting deals from retentions. So there's a disconnect there. Clearly Rogers hasn't felt the need to stop handing out deals if there are solid, logical arguments made by us. I find that's the key in dealing with them: you can't just call them and look for savings without some solid basis for it, based on competitors pricing, price vs. usage arguments, etc. Clearly Rogers has room in their revenue structure to accommodate the deals we get and STILL make money from us.

Personally I don't think anything will change whatsoever with how retentions deals with us if we make this thread just a bit more organized. It would have happened already.

[KevC]

Great thread. Totally agree - we should consolidate arguments for simplicity's sake.

Planning to call in within the next few days to get myself on a retention plan, paying way too much for way too little. (some stupid my5 with a package of 125txts)

We have two lines on this invoice, is it difficult to add another under the 17.50 200dt/ew@6 plan?

Aiming for
200+ bonus (would like at least 300) daytime
e/w @ 6
CID/VM/2500txt
150mb
and bb9700 for <=$150

for ~$50/mo all said and done. r2r/incoming would be a bonus.

and would like the basic 17.50 plan plus the cid/vm/2500txt for as close to the 17.50 as possible. For the other line, plus a new one.

At least that's what i'm aiming for.

[jamezgt]

hey guys
i was wondering is it impossible to get credits if you have the 17.5$ plan?
i tried calling a few times and i was unable to get any credits.. i wasnt even able to get r2r.
right now i have
$17.5 200min/6pm eve
$30 6gb of data
$20 iphone value pack (unl text/cid/vm)
$5 rogers to rogers
any suggestions?

[sindh1963]

Just called and got a deal with one year extension (i've been with them for 3 years and didn't want to sign more than 1 or 2 years)

200 Min's
100 LD
Unlimited E/WE at 8 pm
Unlimited text
Called ID

$ 20 + 10 + 8 + SAF + tax
Discounts: - $ 10, - $ 8 (for caller id and unlimited text)

Monthly bill around # 30 (was paying a lot more before)

Thanks to all those who posted here :-)

[TwztedElegance]

Great thread. Totally agree - we should consolidate arguments for simplicity's sake.

Planning to call in within the next few days to get myself on a retention plan, paying way too much for way too little. (some stupid my5 with a package of 125txts)

We have two lines on this invoice, is it difficult to add another under the 17.50 200dt/ew@6 plan?

Aiming for
200+ bonus (would like at least 300) daytime
e/w @ 6
CID/VM/2500txt
150mb
and bb9700 for <=$150

for ~$50/mo all said and done. r2r/incoming would be a bonus.
.That should be pretty easy..even without any credits the above should be $50 after tax. I have the same thing with a $5 credit and its $45.xx after tax.

[KevC]

That should be pretty easy..even without any credits the above should be $50 after tax. I have the same thing with a $5 credit and its $45.xx after tax.

Thanks. Credits mean more to me than R2R/Incoming, but I'll take it if none else.

$17.50 200dt, e/w@6
+$10 cid/vm/2500txt
+$15 150mb
+$2.58 grrf
===========
$45.08+tax = $50.94

Good plan so far, but I'd very much like more. 200 daytime is too little. Need 300 or more. 400 would be perfect. Approx 22 business days/mo ... 200min is less 10min/day. 300 gives me 13, 400 is 18. More reasonable.

As said before, R2R/Incoming would likely cut down on this ... but minutes are always safer I find ...

[TwztedElegance]

Thanks. Credits mean more to me than R2R/Incoming, but I'll take it if none else.

$17.50 200dt, e/w@6
+$10 cid/vm/2500txt
+$15 150mb
+$2.58 grrf
===========
$45.08+tax = $50.94

Good plan so far, but I'd very much like more. 200 daytime is too little. Need 300 or more. 400 would be perfect. Approx 22 business days/mo ... 200min is less 10min/day. 300 gives me 13, 400 is 18. More reasonable.

As said before, R2R/Incoming would likely cut down on this ... but minutes are always safer I find ...
I don't think it should be too hard to get either atleast a $5 credit or R2R/Incoming for free along with that plan. Good luck.

[Sniper001]

in fairness to him, referring to the 'authenticity of the thread' makes no sense whatsoever.

that being said, it's not clear how a reader unfamiliar with retentions is supposed to extract any sort of useful information out of this thread. I mean, I read dozens of pages of this thread before I called retentions, and it's certainly reasonable to expect others to read a substantial portion of this thread before asking simple questions, but it's not at all clear that that's the way things should be. for starters, the first 1500 pages of this thread (at the very least) are basically useless in terms of extracting any sort of meaningful information.

What this thread needs is an OP with the following information (actually, IMO, this thread should be replaced with a new one, but I digress):

1) What retentions is/how to contact them
- note that there's no direct number anymore (to be updated with a direct number when it becomes unavailable)
- also should note that saying 'cancel my phone' at the voice prompt doesn't actually forward one to retentions.

2) Retention voice plans

- 250 daytime/8PM evening $25 plan
- 200 daytime/6PM evening $17.50 plan
- 700 daytime/8PM evening $45 plan
- 2000 daytime/6PM evening $70 plan
- 40 anytime emergency plan

The $50 voice+data plan should also be mentioned here as it's the base for a lot of good retention plans.

3) Retention addons

- Retention VP
- 100/1000/unlimited Canadian LD for $5/$10/$20
- Unlimited NA LD for $30
- 50MB BIS/150 MB for $15, 3GB for $40 (APN3CON should be mentioned here)
- R2R/unlimited incoming/UNC+LD

4) List of credits available through Retentions

- (too many to write out here)
- credit guidelines should also be posted (e.g., can't exceed cost of voice plan, shouldn't exceed $30)

5) HUP policies/handset pricing

- Link to MIR in shopper-X's signature could go here.

6) How to negotiate with retentions, and, how NOT to negotiate with retentions.

7) A list of good retention plans (20 or so).

These could be verified, e.g. by taking a screenshot of one's bill and then obscuring all personal information, and sending it to someone. These would preferably be based off of in-market plans, or plans close to in-market plans. Someone's plan from 5 years ago with 1200 anytime minutes and $90 in monthly credits might be one of the best retention plans out there, but isn't too useful to most readers of the thread. Of course, nothing would stop someone with that plan from posting it in the thread.

I would be willing to write out a draft of such a post, but only if it would be used as the beginning of a new retention thread. I don't want to waste my time having it buried out on page 1879 where it will be forgotten about forever in 2 weeks.
I like the idea!!

Except..
- 100/1000/unlimited Canadian LD for $5/$10/$20
- Unlimited NA LD for $30

100 CDN LD not valid anymore... and it was for $0. 1000 CDN LD can be obtained for $5 with a $5 credit (since it is $10 regular).

Also, I've never heard of Unlimited NA LD for $30 OR $20 for Unlimited CDN LD... can anybody confirm?

[drhorrible]

Except..
- 100/1000/unlimited Canadian LD for $5/$10/$20
- Unlimited NA LD for $30

100 CDN LD not valid anymore... and it was for $0. 1000 CDN LD can be obtained for $5 with a $5 credit (since it is $10 regular).

Also, I've never heard of Unlimited NA LD for $30 OR $20 for Unlimited CDN LD... can anybody confirm?

There is 100 CDN LD for $5 with a $5 feature credit (making it $0, just as it was before). There is also a $5 feature credit for the 1000 CDN LD. That would go under the proposed 'list of credits' section, of course.

[killertiger]

Been browsing but couldn't find anything on HUP if someone could help.

My 3 year contract ends in 6 months and I want to get an iphone. However I don't want the data plan is that possible?

And what are HUP prices for the phones usually? The 3 year new contract prices?

Thanks.

[hoon]

Been browsing but couldn't find anything on HUP if someone could help.

My 3 year contract ends in 6 months and I want to get an iphone. However I don't want the data plan is that possible?

And what are HUP prices for the phones usually? The 3 year new contract prices?

Thanks.

Yes you are able to get a HUP after 2 years on your contract.
It's possible to get an iPhone without a data plan but you won't get a full discount, I believe. The HUP prices will depend on your tier level in some cases. There are other factors but I'm not exactly sure myself.
You can check online to see what prices might look like.

However, if I were you, I would negotiate a better plan and with a new phone as you only have 6 months left (or wait till it's closer to the end of the contract). You're stuck with them for another 3 years when you do a HUP. Might as well negotiate everything at once.

[Seal]

I need some help here. My contract is near end in couple of months. I been with Rogers for about 6 years. Here are my current plan:

250/unlimited Eve/Wkds Plan $20.00
Savings: Monthly Plan Credit -$ 7.00
Savings: Monthly plan Credit -$ 5.00
Voicemail $ 7.00
R2R $ 5.00
Savings: R2R 3yrs Bonus -$ 5.00
Call Display w/Name Display $ 8.00
Savings: Digital call Display Credit -$8.00
SAF $6.95
911 $ .50

* plan includes 100 mins Canadian Long distance

Total before taxes: $22.45

I don't need a data plan. I probably go for a new phone that means 3 more years with them. Is it possible to get ridded of SAF and maybe add free text messaging? Please tell me what should I ask? Thanks in advanced.

[killertiger]

Yes you are able to get a HUP after 2 years on your contract.
It's possible to get an iPhone without a data plan but you won't get a full discount, I believe. The HUP prices will depend on your tier level in some cases. There are other factors but I'm not exactly sure myself.
You can check online to see what prices might look like.

However, if I were you, I would negotiate a better plan and with a new phone as you only have 6 months left (or wait till it's closer to the end of the contract). You're stuck with them for another 3 years when you do a HUP. Might as well negotiate everything at once.

Ok cool my 24 months are up. I'll try calling to see what they can do. HUP is through retentions or regular CSR? I doubt I can change the plan any further but I'll try. If anyone else knows some of the HUP prices that would be great. Thanks

[phoomp]

in fairness to him, referring to the 'authenticity of the thread' makes no sense whatsoever.

that being said, it's not clear how a reader unfamiliar with retentions is supposed to extract any sort of useful information out of this thread. I mean, I read dozens of pages of this thread before I called retentions, and it's certainly reasonable to expect others to read a substantial portion of this thread before asking simple questions, but it's not at all clear that that's the way things should be. for starters, the first 1500 pages of this thread (at the very least) are basically useless in terms of extracting any sort of meaningful information.

What this thread needs is an OP with the following information (actually, IMO, this thread should be replaced with a new one, but I digress):

1) What retentions is/how to contact them
- note that there's no direct number anymore (to be updated with a direct number when it becomes unavailable)
- also should note that saying 'cancel my phone' at the voice prompt doesn't actually forward one to retentions.

2) Retention voice plans

- 250 daytime/8PM evening $25 plan
- 200 daytime/6PM evening $17.50 plan
- 700 daytime/8PM evening $45 plan
- 2000 daytime/6PM evening $70 plan
- 40 anytime emergency plan

The $50 voice+data plan should also be mentioned here as it's the base for a lot of good retention plans.

3) Retention addons

- Retention VP
- 100/1000/unlimited Canadian LD for $5/$10/$20
- Unlimited NA LD for $30
- 50MB BIS/150 MB for $15, 3GB for $40 (APN3CON should be mentioned here)
- R2R/unlimited incoming/UNC+LD

4) List of credits available through Retentions

- (too many to write out here)
- credit guidelines should also be posted (e.g., can't exceed cost of voice plan, shouldn't exceed $30)

5) HUP policies/handset pricing

- Link to MIR in shopper-X's signature could go here.

6) How to negotiate with retentions, and, how NOT to negotiate with retentions.

7) A list of good retention plans (20 or so).

These could be verified, e.g. by taking a screenshot of one's bill and then obscuring all personal information, and sending it to someone. These would preferably be based off of in-market plans, or plans close to in-market plans. Someone's plan from 5 years ago with 1200 anytime minutes and $90 in monthly credits might be one of the best retention plans out there, but isn't too useful to most readers of the thread. Of course, nothing would stop someone with that plan from posting it in the thread.

I would be willing to write out a draft of such a post, but only if it would be used as the beginning of a new retention thread. I don't want to waste my time having it buried out on page 1879 where it will be forgotten about forever in 2 weeks.
Very nice. The size of this thread has basically turned it into an exclusive club for those who have been following it for the last 1000 pages. It should be condensed with the most recent information and definitions for the acronyms, lest it become as confusing and exclusive as the retentions department it is intended to combat.

[next_godfather]

Very nice. The size of this thread has basically turned it into an exclusive club for those who have been following it for the last 1000 pages. It should be condensed with the most recent information and definitions for the acronyms, lest it become as confusing and exclusive as the retentions department it is intended to combat.

oh yeah, we have an exclusive club... me and shopper x, bubble tea, twisted elegance, dr horrible and the rest of us just chill out and play golf together when we are not on this thread.

[Danv]

Been browsing but couldn't find anything on HUP if someone could help.

My 3 year contract ends in 6 months and I want to get an iphone. However I don't want the data plan is that possible?

And what are HUP prices for the phones usually? The 3 year new contract prices?

Thanks.

Wait for this summer for iPhone 4G if this thing is coming out or you'll only have more discount since your contract will be at 2-3 months left.

Must have Data plan, you could cancel it after a month but it's around 100$ or 200$ of fees.

Yes, 3-year contract price... there's the activation fee also like new customers.

[Wrongbutton]

Tell them that you are looking to upgrade to an iPhone, that you have a Bell corporate plan through work, and Bell has offered you a good iPhone plan (say, 250 minutes, evenings at 6, unlimited incoming, bell to bell, 1GB of data, CID/text/VM for $50+tax, and that you were wondering what Rogers could offer you based on your tenure with them. Say that you'll be porting your line out if they can't offer a competitive plan.

Dr Horrible, thank you again for this advice. I called today with this script and was offered exactly what you suggested for a total of $50 + GRRF + tax. The rep told me that I was getting $35 in credits.

I was told that I was a customer in very good standing with Rogers, having a 9 year account that has generated over $7k, an amount that is apparently more than 96% of Rogers customers. I'm surprised they look at metrics like that.

Having had success with my own upgrade, would it be advisable to see what can be done about my wife's 1.5 year old iPhone contract, or would that be pushing my luck at present?

Thanks again.

[drhorrible]

Dr Horrible, thank you again for this advice. I called today with this script and was offered exactly what you suggested for a total of $50 + GRRF + tax. The rep told me that I was getting $35 in credits.

I was told that I was a customer in very good standing with Rogers, having a 9 year account that has generated over $7k, an amount that is apparently more than 96% of Rogers customers. I'm surprised they look at metrics like that.

Having had success with my own upgrade, would it be advisable to see what can be done about my wife's 1.5 year old iPhone contract, or would that be pushing my luck at present?

Thanks again.

Excellent. The plan I quoted is a very good one, even by the standards of this thread. $35 in credits is a lot (and you can even try getting some LD minutes or bonus minutes at a later date). Glad you had so much success!

re: your wife's plan, I'd just ask retentions to move her to the exact same plan as you. There shouldn't be an issue with this, save for them requiring a new 3 year contract. Assuming she has an iPhone 3G, I doubt she'd want to HUP to a 3GS, and rather, wait for the next-gen iPhone model in June or July or whenever -- ask if she'll be able to do so at new customer pricing.

[Futureshopguy]

Ok guys so my new retentions plan kicked in Feb. 1st, and my total was supposed to be $48.12 (confirmed by the relations rep and a regular rep).

I checked my monthly balance and it says I will owe Rogers $56.xx for the motnh of February, so obviously there was a mistake somewhere.



My Plan

*
250/Unlimited Eve/Wkds Plan
Change plan
Plan Change Pending
$25.00/month

*
Additional Minute Rate

* 250 Wkday/Unltd. Eve/Wkends
* Early Evening/Weekend 6pm

Included with My Plan

* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt
* Detailed Billing
* Van./Vic. Rate Following

Additional Charges

*
Gov't Regulatory Recovery Fee
$2.58/month

*
Call Forwarding/Transfer
$3.00/month

Discounts

* Digital Call Display Credit
* $5 Data Discount
* Monthly Plan Credit 3 Yr
* Monthly Plan Credit 3 Yr
* WhoCalled Service
* Call Manager
* Call Forwarding/Transfer

My Add-ons

*
500 MB Data Service Plan (3 year subscription)
$25.00/month
Value Pack
$10.00/month

TalkspotTM

Copy and pasted my plan from My Rogers.


So when I get my bill, and I call in telling them they have made a mistake, will they have a note on their system saying that $48.12 was what I supposed to pay, or will they con me and say that $48.12 was never agreed to or that I was getting too many discounts?

I would like unlimited incoming, 100LD minutes(1000 would be nice, but it would be overkill), or an extra $5-10 knocked off the monthly bill. They have shrunken my LCA(Vancouver), and they are going to make further shrinkages to the interior of BC. I was never aware of the shrinkages in Greater Vancouver and now I'm gonna be going to UBC and it will cost me LD, but in December I was still in the LCA.

What leverage will I have? The LCA shrinkage has nothing to do, I'm just upset, but I don't want to pay an extra $8, and I am sure they are conning me somehow when $48.12 was CONFIRMED by 2 reps and miracously my bill has risen, F*** I HATE ROGERS. What should I say to them and how should I approach getting soem more freebies, if not freebies, I want the $8 refunded back to me.

[drhorrible]

So when I get my bill, and I call in telling them they have made a mistake, will they have a note on their system saying that $48.12 was what I supposed to pay, or will they con me and say that $48.12 was never agreed to or that I was getting too many discounts?

I would like unlimited incoming, 100LD minutes(1000 would be nice, but it would be overkill), or an extra $5-10 knocked off the monthly bill. They have shrunken my LCA(Vancouver), and they are going to make further shrinkages to the interior of BC. I was never aware of the shrinkages in Greater Vancouver and now I'm gonna be going to UBC and it will cost me LD, but in December I was still in the LCA.

What leverage will I have? The LCA shrinkage has nothing to do, I'm just upset, but I don't want to pay an extra $8, and I am sure they are conning me somehow when $48.12 was CONFIRMED by 2 reps and miracously my bill has risen, F*** I HATE ROGERS. What should I say to them and how should I approach getting soem more freebies, if not freebies, I want the $8 refunded back to me.

I would check to make sure you don't have any usage charges (LD, data overages, whatever) first, or that some portion hasn't been prorated. If it was 53.xx or 58.xx, I would believe that they just hadn't added the proper credits, but 56.xx is a funny number and my guess is that you have the proper credits.

As I posted in the other thread, you renewed your contract after the LCA shrinkage was announced and hence I don't think you have a particularly compelling claim for free LD minutes (although 100 Canadian LD minutes are really easy to get so you can probably get them anyways). I really doubt that you're magically going to get your monthly bill reduced by $5 or $10 though -- I don't think you have any sort of valid grievance.

As an aside, from your posts in this thread it really seems that you have a (false) sense of entitlement. Rogers has already given you a plan much better than the average consumer, even though you were already under contract and they had no obligation to do so, yet you constantly whine about them and ask for ways that you can get out of the contract that you willingly signed.

[Futureshopguy]

I would check to make sure you don't have any usage charges (LD, data overages, whatever) first, or that some portion hasn't been prorated. If it was 53.xx or 58.xx, I would believe that they just hadn't added the proper credits, but 56.xx is a funny number and my guess is that you have the proper credits.

As I posted in the other thread, you renewed your contract after the LCA shrinkage was announced and hence I don't think you have a particularly compelling claim for free LD minutes (although 100 Canadian LD minutes are really easy to get so you can probably get them anyways). I really doubt that you're magically going to get your monthly bill reduced by $5 or $10 though -- I don't think you have any sort of valid grievance.

As an aside, from your posts in this thread it really seems that you have a (false) sense of entitlement. Rogers has already given you a plan much better than the average consumer, even though you were already under contract and they had no obligation to do so, yet you constantly whine about them and ask for ways that you can get out of the contract that you willingly signed.

First of all, no overages. Second of all, I will attemp to get the LD. Valid grievance? Just because the LCA shrinkage happened well before I found out about it, doesn't mean I'm not seriously P*SSED. Like I said, I'm out of the LCA now from my university to home, so it's gonna cost me LD, so I think it's fair for me to get free LD minutes, or free incoming just because I didn't read the size 5 font on page 7 of their online billing.

"Rogers has already given you a plan much better than the average consumer..." That's what it takes for them to keep my business, and right they are messing up big time, screwing me over with the LCA shrinkage without properly informing customers, and they are charging me more than what we agreed to, so I'm whining because they are a bunch of screw ups that have ripped me off for 5 years prior to me getting this retentions plan, so obviously I want out because I am FED UP with these Big 3 companies conning you. I want out of my contract to join Wind, and if I can't get out of my contract, I want my plan to suit me perfectly, so when my 3 years is over, I can jump ship right away. Oh and I signed up for $48.12/month for 3 years, not $56.xx.

My dad has been constantly getting calls from Rogers because his plan is up in like a month, what a bunch of desperate rats eh? I know they are getting desperate because competition is finally coming. My dad pays $45 a month for 200 anytime minutes and CID....I think everywhere else in the world CID is a free feature.

PS. And I for sure know I am not getting enough credits because like I said, two different reps from 2 different departments said I would be paying $48.12, and I'm not, so right now I'm sitting here thinking "HOW THE F*** DID SOMETHING GO WRONG WHEN IT WAS CORRECT RIGHT IN FRONT OF THEIR EYES."

Rogers has made me so angry the last couple of years, that when they finally make me feel like I am getting my moneys worth, they con me again.

Please if ANYBODY has tips on what leverage I have, reply, and if you are just gonna call me a whiner, that I'm already very lucky to have such a great plan, well it ain't so great with $8 slapped on on top of it.

EVERYBODY CHECK YOUR BILLS!!!

[drhorrible]

First of all, no overages.

how do you know this? have you checked, you know, the detailed bill that itemizes everything you are being charged for that month? The no credits, no tax price of your bill is $67.58. $42.58*1.13 is $48.12. So you should have $25 in credits. Do your two MPCs and your data discount add up to $25? If not, then there is a problem. If yes, then you have some usage charges. It happens.



"Rogers has already given you a plan much better than the average consumer..." That's what it takes for them to keep my business, and right they are messing up big time, screwing me over with the LCA shrinkage without properly informing customers, and they are charging me more than what we agreed to, so I'm whining because they are a bunch of screw ups that have ripped me off for 5 years prior to me getting this retentions plan, so obviously I want out because I am FED UP with these Big 3 companies conning you. I want out of my contract to join Wind, and if I can't get out of my contract, I want my plan to suit me perfectly, so when my 3 years is over, I can jump ship right away. Oh and I signed up for $48.12/month for 3 years, not $56.xx.


If you hate Rogers so much, perhaps you shouldnt've resigned a three year contract with them. If you wanted to be able to easily break your contract, perhaps you shouldnt've accepted a subsidized phone. And you agreed to the new LCA boundaries, so it works both ways. Ultimately, it's your responsibility to inform yourself.



PS. And I for sure know I am not getting enough credits because like I said, two different reps from 2 different departments said I would be paying $48.12, and I'm not, so right now I'm sitting here thinking "HOW THE F*** DID SOMETHING GO WRONG WHEN IT WAS CORRECT RIGHT IN FRONT OF THEIR EYES."

EVERYBODY CHECK YOUR BILLS!!!

If you had checked your bill, it would be extremely easy to see the exact credit breakdown. And if it were wrong, it would probably take a <10 minute phone call to retentions to fix it (this is my preferred course of action, instead of spewing profanities at Rogers on the internet, but to each their own). Instead you are taking the most dramatic and whiny (and least productive) route possible.

[shopper-X]

oh yeah, we have an exclusive club... me and shopper x, bubble tea, twisted elegance, dr horrible and the rest of us just chill out and play golf together when we are not on this thread.


Dr Horrible, thank you again for this advice. I called today with this script and was offered exactly what you suggested for a total of $50 + GRRF + tax. The rep told me that I was getting $35 in credits.

I was told that I was a customer in very good standing with Rogers, having a 9 year account that has generated over $7k, an amount that is apparently more than 96% of Rogers customers. I'm surprised they look at metrics like that.

Having had success with my own upgrade, would it be advisable to see what can be done about my wife's 1.5 year old iPhone contract, or would that be pushing my luck at present?

Thanks again.

With Wrongbutton joining the exclusive club to play golf now, we can share a gold cart instead of me having to jump on the back of one. :cheesygri

Seriously, good job Wrongbutton.
For your wifes account I would get back to retentions using your account as the opening. You can say something like, "I was speaking to retentions and needed something clarified about my new plan". The key is to get transferred back to retentions and then ask about her account. Just explain that she wants to stay with Rogers but her work is offering a better Bell/Telus deal or since you got a better deal you were wondering if they can have a look at her account.

Personally, once I get a good rep on the phone I start asking about two to three accounts that I manage. I have rights to about seven family accounts that I inquire and change on a regular basis. I know what they need and try to save them all money when I can.

[Persuade]

Think it is a good idea to call Rogers in the morning? Maybe get a groggy CR rep to deal with? ;)

Does anyone know when the shift change would be approx? Maybe get a yay-its-home-time CR rep that is more willing to hand out a good plan? :D

[Persuade]

I just talked to customer relations (decided to go with the first). I mentioned the drhorriible script that WrongButton used successfully and this is what I was offered.

$399 iPhone 3GS 3yr renewal

250 days
even/wknd @ 6
incoming
R2R
500mb
CID/text/VM
= $62.58+tax

He mentioned the voice was $25, the data was $20, and a $20 pack.

I have been with Rogers since 2007 I believe and my contract expires next year (year tacked on because i added the $25 student plan).

I am upset with this offer. I asked him flat out why new customers get a better price that existing and he basically said it was a marketing tactic.

Maybe I haven't generated enough revenue for them to be valued.enough to keep.

[KevC]

I just talked to customer relations (decided to go with the first). I mentioned the drhorriible script that WrongButton used successfully and this is what I was offered.

$399 iPhone 3GS 3yr renewal

250 days
even/wknd @ 6
incoming
R2R
500mb
CID/text/VM
= $62.58+tax

He mentioned the voice was $25, the data was $20, and a $20 pack.

I have been with Rogers since 2007 I believe and my contract expires next year (year tacked on because i added the $25 student plan).

I am upset with this offer. I asked him flat out why new customers get a better price that existing and he basically said it was a marketing tactic.

Maybe I haven't generated enough revenue for them to be valued.enough to keep.

Maybe you need to keep going up the ladder and talk to retentions?

[Persuade]

Maybe you need to keep going up the ladder and talk to retentions?

Isnt that the same thing? relations = retentions?

When I was talking to the first rep on *611 she said Customer Relations Reps are meant to talk to customers who want to cancel their phone. I was able to get the transfer.

[deeman101]

FYI 1000LD minutes is NOT overkill if you roam within the rogers network in Canada. Roaming within the network counts as LD charge, which comes off the 1000 minutes, and not as separate roaming charges. So its like having nationwide talking/roaming up to a 1000 mins, which is pretty sweet. With 100mins I would be sweating about overage charges. With 1000 mins I don't really have to care while roaming out of my area. :D

Now if they would only fix the travesty that is rogers US roaming I would stop having dreams of dropping their ass for windmobile.

[deeman101]

Isnt that the same thing? relations = retentions?

When I was talking to the first rep on *611 she said Customer Relations Reps are meant to talk to customers who want to cancel their phone. I was able to get the transfer.

I think retentions offered you a standard plan. In other words, that rep thought he could play you for a fool. I'd be PISSED if I were you.

[Persuade]

I think retentions offered you a standard plan. In other words, that rep thought he could play you for a fool. I'd be PISSED if I were you.

What do you suggest?

I pretty much prepared myself to get low balled before calling. I figure all I can do now is to wait and call again in a few days to a week.

[shopper-X]

FYI 1000LD minutes is NOT overkill if you roam within the rogers network in Canada. Roaming within the network counts as LD charge, which comes off the 1000 minutes, and not as separate roaming charges. So its like having nationwide talking/roaming up to a 1000 mins, which is pretty sweet. With 100mins I would be sweating about overage charges. With 1000 mins I don't really have to care while roaming out of my area. :D

Now if they would only fix the travesty that is rogers US roaming I would stop having dreams of dropping their ass for windmobile.

Not just roaming but just to call across Canada.
All my family is in Ontario and I can call with out hesitation or using a calling card. Just straight dialing. It's great.

[send2toonie]

Hi do you guys think these plans are good? I feel like i'm paying too much. Thanks for any input.

I'm itching for a new phone on my plan 3 line. Is it better to bargain for a plan change along with a hup? or is it better to do one and at a later time do the other?

If it helps at all I'm a Tier 5 (i think).

Plan 1
700/Unltd Early Eve/Wkds Plan 50.00
Savings: Monthly Plan Credit 3 Yr -10.00
Canadian LD Anytime Option 5.00
Communicate Value package 12.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Plan 2
iPhone Voice and Data Package (1gb) 60.00
Text Messaging 10.00
Unlimited Incoming Calls Opt. 10.00
Savings: Incoming Calling Opt. Cr -10.00
Call Display 8.00
Rogers to Rogers Calling 5.00
Savings: Rogers to Rogers 3Yr Bonus -5.00
Tethering Access 0.00
250 Weekday Minutes 0.00
iPhone Data Access 1 GB 0.00
Rogers/Fido Hotspot Access 0.00
Unlimited Eve/Wknd Min 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Visual Voicemail 0.00


Plan 3
Mega Incoming 30 30.00
Savings: Monthly Plan Credit 3 Yr -15.00
100 Bonus minutes 0.00
BB Data Value Pack 35.00
5PM Early Eve. Calling Option 9.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

[deeman101]

What do you suggest?

I pretty much prepared myself to get low balled before calling. I figure all I can do now is to wait and call again in a few days to a week.

I suggest you continue calling back. But first make up a plan that you want. Look at what people have on here, look at how much they pay, and try to come up with your own plan.

Then call back and see what they throw at you. Usually I find when you finally get a reasonable rep they will give you almost what you want but then hold back something, ex: 100 less daytime mins. Then you say you're going to check with Bell/Telus and call back. Then call back the next day and push for that little bit extra (no goodwill developed with new rep yet so its easier) and then sign. Thats pretty much the only way to get EXACTLY what you want.

And I always seem to get best results when I complain about another representative. Ex: one time one of the CSRs were laughing at me under their breaths when I laid out what I wanted. That gave me the leverage to get my initial plan from a very nice rep. Ironically she said on a personal level I should "go with whoever I feel comfortable with". I was like "are you saying I shouldn't be with rogers??" But now I see what she meant....LOL. I still remember her name, Melinda from somewhere out west.

Once in a while you'll get an awesome rep. My last rep worked 7 yrs in retentions and knew everything. Of course part of the reason why she was so helpful was probably because I was trying to launch an official complaint on another CSR, lol. But anyways she cleaned up all the freaking mess of notes on my account, took off all the 'DONT GIVE ANY MORE CREDITS!' ********, took off the previous corporate code that was on my account (which apparently was causing me problems in negotiations), actually wrote a dollar amount of what my plan is supposed to be (and she actually just took my word for it, but I wasn't gonna try to lie and get more), etc. Your luck is really variable.

[NASCAR Fan]

First of all kudos to the members who have provided great information on negotiating a better retention deal from Rogers over the course of some 1800 pages of posts. I might possibly have the oldest and most expensive Rogers wireless plan still being used. I will tell you I pay $0.60 cents a minute during the day, but will not embarrass myself further. Needless to say I have not been under contract for years. The only upgrade from Rogers was actually a replacement phone received when their network phased out analog service. Now to my question. One thing that eludes me in these posts is what happens to your "please cancel service on this phone" request if you do not accept the initial retention offer made by the Rogers Cx agent? Some of the posts mention calling back retentions one or more times to see if you can improve the retention offer?

[Vov86]

Now to my question. One thing that eludes me in these posts is what happens to your "please cancel service on this phone" request if you do not accept the initial retention offer made by the Rogers Cx agent? Some of the posts mention calling back retentions one or more times to see if you can improve the retention offer?

Just tell them you will think about the offer and then call back. Depending on the plan, you can ask them to leave notes on your account. Some reps don't leave any notes, some do.

Before you call, have a good idea of what you want to get from them. Check Bell/Telus websites and see what they are offering.

[KrazyDesi]

Called into retentions, after three different and reps I managed to confuse them enough to get a pretty good deal because the reps were leaving vague notes so the next rep just took my word for it lol. Had about 18 months remaining on the contract, renewed back to 3 years with the 149.99 BB 9700.

Went in with

$25 Voice Pack (150 Daytime/1000 Eve/Weekend)
R2R
Early Evening @ 6 PM w/ Full Credit
$15 Value Pack (1000 Txt/VM/CD)

Totaled about $51.xx w/ taxes


Came out with

$25 Voice Pack (150 Daytime/1000 Eve/Weekend) - $10
R2R
Early Evening @ 6 PM w/ Full Credit
$5 Value Pack (2500 Txt/VM/CD)
$25 500 BIS Data plan
SAF removed and replaced with the govt fee

Totaled $50.40 w/ Taxes

Im pretty happy with the result, came away with 500MB data + 1500 more txt messages while my bill goes down $1. :)

[dmak]

One of my two phone's screen broke (a bb 9000) and its out of warranty. I called in to ask what my options are and they said I have one replacement token for each device that can be used to get a phone of equal or lesser value as long as its refurbished.

Has anyone experience with this process? what is the 'value' of a bb 9000? They also said that the value could be put towards a different handset. Anyone know how this works?

[syd23]

Tried to negociate a deal for my other line and wasnt satisfied with what they offered. Heres what I have right now

350min+350 bonus = 700min weekday + R2R - $40
VP - 2500txt/CID/VM - $10
SAF + tax

Total: $64.34

now heres my problem. I only use around 200 mins a month and Im def. overpaying for what Im using right now. So i called up retentions and they offered me:

200min weekday
E/W - 6pm -$17.50
VP - 2500 txt/CID/VM -$10
R2R - $5
Unlimited Incoming $10 (he said if we get both r2r and unlimt. incoming, he'll give me the r2r for free)
GRRF + Tax

= $44.89

I asked if he could give the r2r and unlimited incoming for free and he said no and wouldnt offer me anything else. I have been with them for 5.5 years and contract ending sept 2010. Thoughts?

Ok so I just called back to finalize the deal and and I didn't do any negociating just listening

200 min + e/w @ 6 -$17.50
r2r - $0.00 ($5 credit)
Retention VP- $10
GRRF + Tax = $33.69

I checked myrogers and it doesnt say i have rogers to rogers but the rep said I have it so I'll take her words.

I aiming for another $5 credit hopefully in the future because for my other 17.50 line, i have a $10 credit with that line.

Not that great, but its better than paying $65 a month for just a voice plan + vp for the past 5 years...

[zoolander]

oh yeah, we have an exclusive club... me and shopper x, bubble tea, twisted elegance, dr horrible and the rest of us just chill out and play golf together when we are not on this thread.

I'm not going to do any boasting on the details here, it's unnecessary, I got exactly what I was hoping for after reading tons of pages and checking out the sweetest retention deals.

I just wanted to thank the golf buddies up there, lol, for their informative posting and the OP of course for making it all happen... (bowing) with gratitude :D

[mattt33]

Can anyone please tell me whether CxR's (be it regular customer service or customer relations) is able to see the phone number of the phone being used to call in?

I realize they ask you for you phone # when you call, but is that just to confirm it or do they really not see it 'on screen' just from your call?

The reason i'm asking is i'd like to call in for my cousin but our area codes aren't even remotely close, so i figured they may find it a bit fishy as to why he (me who's calling for him) is calling from another phone area - or another Rogers customer (me) for that matter.

thanks very much!!

[Octavius]

Can anyone please tell me whether CxR's (be it regular customer service or customer relations) is able to see the phone number of the phone being used to call in?

I realize they ask you for you phone # when you call, but is that just to confirm it or do they really not see it 'on screen' just from your call?

The reason i'm asking is i'd like to call in for my cousin but our area codes aren't even remotely close, so i figured they may find it a bit fishy as to why he (me who's calling for him) is calling from another phone area - or another Rogers customer (me) for that matter.

thanks very much!!

Even if they do see, it doesn't matter. People are allowed to have more than one phone number - even one with a different area code.

If the CSR starts to ask questions, just tell them you've got a VOIP number with a different area code from that of your Rogers phone. Assuming that the number you're calling from isn't a Rogers number (if it is, I wouldn't use this line...), you'll be fine with that excuse.

[shopper-X]

Can anyone please tell me whether CxR's (be it regular customer service or customer relations) is able to see the phone number of the phone being used to call in?

I realize they ask you for you phone # when you call, but is that just to confirm it or do they really not see it 'on screen' just from your call?

The reason i'm asking is i'd like to call in for my cousin but our area codes aren't even remotely close, so i figured they may find it a bit fishy as to why he (me who's calling for him) is calling from another phone area - or another Rogers customer (me) for that matter.

thanks very much!!

Pretty sure the system will pickup both the ANI (Automatic number identification) and DNIS (Dialed Number Identification Service) when you call in. You can block your number and the ANI will be blank and the system will prompt you enter you for your 10-digit number. However the number you dialed (DNIS) can never be block. This I'm pretty sure is how Rogers keeps finding out the direct Retentions line is abused and shuts them down (changes them).

Calling from another area code is fine. Your account will populate on the first CSR's screen. Just say I'm calling about telephone number xxx-xxx-xxxx. They will open that account and you're set to go. You will not have to explain anything and if you have to, just say you wanted to speak to Tech Support about YOUR phone and you're borrowing another phone since you can not be on yours when speaking to them.

[Vov86]

Can anyone please tell me whether CxR's (be it regular customer service or customer relations) is able to see the phone number of the phone being used to call in?

I realize they ask you for you phone # when you call, but is that just to confirm it or do they really not see it 'on screen' just from your call?

The reason i'm asking is i'd like to call in for my cousin but our area codes aren't even remotely close, so i figured they may find it a bit fishy as to why he (me who's calling for him) is calling from another phone area - or another Rogers customer (me) for that matter.

thanks very much!!

They can see the number. A few times I called from work and they immediately asked me to confirm my name, DOB and postal code.

I had to tell them I'm going to ask them about a different account and provide them with my phone number. After that everything was fine.

[mike200015]

Does anyone know if the Enhanced Voicemail thats included in the $10 retention value pack is Visual Voicemail if you have an iPhone?

[TwztedElegance]

Does anyone know if the Enhanced Voicemail thats included in the $10 retention value pack is Visual Voicemail if you have an iPhone?
No.

[Crewman]

I had my phone stolen on vacation. I returned home and called rogers to cancel my plan. My contract was up in December and without a phone it was worthless. The plan was an OLD corporate plan and I am no longer with the company. They did not even try to keep me and were very willing to cancel.

Very interesting...

[deeman101]

I don't think you need to cancel your plan for that. If anything call tech support and deactivate the SIM card. LOL. Theres no way in hell I'd want to lose my plan like that.

And I've never had a problem with calling from another number. My house number is 416 and my cell number is 647 area code. Just say you're calling from work or something.

[zoolander]

I had my phone stolen on vacation. I returned home and called rogers to cancel my plan. My contract was up in December and without a phone it was worthless. The plan was an OLD corporate plan and I am no longer with the company. They did not even try to keep me and were very willing to cancel.

Very interesting...

Make sure you are speaking with Retentions, I thought I was the first time and she budged on nothing, turns out I was talking to Corporate who can't change your plan, I mean give you a completely different retentions plan. Retentions has all the power.

[freddyprinze]

Pulled the trigger on an iPhone 3Gs 32 GB and received it yesterday from Rogers. Today I called to set up the plan I had negotiated with them last week(and quoted the interaction number I was given). This is what they originally agreed to:

3 Yr plan, $299.99 for phone

$47.58 + taxes, LESS 10% off bundle (3 svcs w Rogers) per month. I confirmed this with the rep four times!

250 free weekday mins 150-100 mins bonus
unlimited evgs (starts at 6pm) and wkds
call display
voicemail
2500 free text msgs
1000 free LD mins
Option I chose: Unlimited network calling (Rogers to Rogers/Rogers-Fido)
(I could have chosen My 5 local (unlimited to & from 5 specific numbers OR double-up mins to 500 weekday mins)
+
500 MB Data

Thought it was a great deal until I called today. Now they tell me it is $47.58 + taxes and that the 10% bundle discount was already applied. I asked to speak to a manager who then proceeded to increase the amount to $49.08 + taxes as he said that they had miscalculated!

I asked to speak to a 2nd level manager and was told I had to wait 48 hrs for a call back.

Don't know if I am making a big deal about nothing but based on principle, this whole situation is wrong....I am very careful and took detailed notes on the original deal with Rogers and this really is frustrating.

Any ideas while I wait for the 2nd level manager to call? Rogers also failed to disclose that they charge $35.00 + taxes admin fee for the new phone.

[infernalaffairs]

Make sure you are speaking with Retentions, I thought I was the first time and she budged on nothing, turns out I was talking to Corporate who can't change your plan, I mean give you a completely different retentions plan. Retentions has all the power.

Same thing happen to me, try talking to the Corporate people to see if I can get a better plan and extend my contract since my plan is ending in a few months. Nothing. No deal at all.

Anyone know if I can talk to retention when my plan is up, or will I have to talk to the Corporate dept. again?

[tnguyenviet]

Pulled the trigger on an iPhone 3Gs 32 GB and received it yesterday from Rogers. Today I called to set up the plan I had negotiated with them last week(and quoted the interaction number I was given). This is what they originally agreed to:

3 Yr plan, $299.99 for phone

$47.58 + taxes, LESS 10% off bundle (3 svcs w Rogers) per month. I confirmed this with the rep four times!

250 free weekday mins 150-100 mins bonus
unlimited evgs (starts at 6pm) and wkds
call display
voicemail
2500 free text msgs
1000 free LD mins
Option I chose: Unlimited network calling (Rogers to Rogers/Rogers-Fido)
(I could have chosen My 5 local (unlimited to & from 5 specific numbers OR double-up mins to 500 weekday mins)
+
500 MB Data

Thought it was a great deal until I called today. Now they tell me it is $47.58 + taxes and that the 10% bundle discount was already applied. I asked to speak to a manager who then proceeded to increase the amount to $49.08 + taxes as he said that they had miscalculated!

I asked to speak to a 2nd level manager and was told I had to wait 48 hrs for a call back.

Don't know if I am making a big deal about nothing but based on principle, this whole situation is wrong....I am very careful and took detailed notes on the original deal with Rogers and this really is frustrating.

Any ideas while I wait for the 2nd level manager to call? Rogers also failed to disclose that they charge $35.00 + taxes admin fee for the new phone.

Have a ticket number to the conversation you were having with the rep? If you do - give it to them so they can verify it.

[Persuade]

Pulled the trigger on an iPhone 3Gs 32 GB and received it yesterday from Rogers. Today I called to set up the plan I had negotiated with them last week(and quoted the interaction number I was given). This is what they originally agreed to:

3 Yr plan, $299.99 for phone

$47.58 + taxes, LESS 10% off bundle (3 svcs w Rogers) per month. I confirmed this with the rep four times!

250 free weekday mins 150-100 mins bonus
unlimited evgs (starts at 6pm) and wkds
call display
voicemail
2500 free text msgs
1000 free LD mins
Option I chose: Unlimited network calling (Rogers to Rogers/Rogers-Fido)
(I could have chosen My 5 local (unlimited to & from 5 specific numbers OR double-up mins to 500 weekday mins)
+
500 MB Data

Thought it was a great deal until I called today. Now they tell me it is $47.58 + taxes and that the 10% bundle discount was already applied. I asked to speak to a manager who then proceeded to increase the amount to $49.08 + taxes as he said that they had miscalculated!

I asked to speak to a 2nd level manager and was told I had to wait 48 hrs for a call back.

Don't know if I am making a big deal about nothing but based on principle, this whole situation is wrong....I am very careful and took detailed notes on the original deal with Rogers and this really is frustrating.

Any ideas while I wait for the 2nd level manager to call? Rogers also failed to disclose that they charge $35.00 + taxes admin fee for the new phone.

holy crap! I was offered a 16GB 3GS for $399! How long have you been with rogers?

[freddyprinze]

Have a ticket number to the conversation you were having with the rep? If you do - give it to them so they can verify it.

I have the interaction numbers for all conversations and they tell me that their notes don't mention the 10% off and they were already calculated in, even though my notes and 4 confirmations with the original rep say different. In other words, the interaction number is useless. I asked them to pull up a recording of the conversation and they say they cannot do this for first line conversations, only manager's conversations....

[freddyprinze]

holy crap! I was offered a 16GB 3GS for $399! How long have you been with rogers?

I've been with wireless 5 yrs and with internet & cable for 10 yrs, however, anyone can get the iPhone 3Gs for $299.99 on 3 yr plan:

http://www.rogers.com/web/link/wirelessBuyFlow?forwardTo=PhoneThenPlan&productType=normal&N=52+11+4294945848

They were also supposed to send a bluetooth headset and case for this price (verified by rep on my original call) that did not arrive....

[Persuade]

Yeah Rogers is just trying to strong arm me.

I just phoned again and I was offered a better deal:

iPhone 3GS for $199 3yr! (just yesterday I was offered $399 for that term :mad:)

How ever this rep did not budge on the plan. I was offered this just now:

my5 nation or R2R
150 mins
eve/wk @ 6
500mb
CID/VM/2500 text

57.58+tax

Yesterday I was offered:

250 mins
eve/wl @ 6
incoming
R2R
CID/VM/2500 text
500 mb

62.58+tax


I was trying to get 100LD mins added and she wouldn't budge from the $5 charge.

I will try again some time soon. Think its bad to phone back in a few hours? I would like to pick up the phone tonight.

[P10n33R]

What time is the retention department open until?

[TwztedElegance]

What time is the retention department open until?9 PM eastern time, I believe.

[aenation]

do they ever offer any shared plan?

like share minutes and share let say 1gb data, then the rest like unlimited incoming, R2R, unlimited text, VM, CD for a retention price?

i tried to look for it within this thread but never see this kind of sharing package, is it possible or my imagination just went too wild?

thanks

[McMaggot]

I genuinely called to cancel my service today(no contract) as I was thinking of cutting my costs. Ended up agreeing to something that is going to cost me more instead. Last few months I've been billed for LD by Rogers due to change in LCA so I ran my conversation on that theme.

What I was offered initially:

250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
$25.xx all in

I was also given new customer phone pricing w/o activation fee but required data for a smartphone. Got the BB9700 for $150 w/ 500mb data added to the above plan for $15 +tax.

What I agreed to on a 3yr term:

BB9700 $150
250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
500mb
$42.xx all in

I am wondering if I can milk them a little more after I get the phone, because really it is something I can do w/o and won't mind cancelling.

Last but not least, my appreciation and thanks go to next_godfather for tremendous help.

[drhorrible]

That plan is 92.58+taxes without credits so somehow you've gotten $55 in credits. It is an audit just waiting to happen so I wouldn't recommend pushing your luck. Great job though!

[tnguyenviet]

I genuinely called to cancel my service today(no contract) as I was thinking of cutting my costs. Ended up agreeing to something that is going to cost me more instead. Last few months I've been billed for LD by Rogers due to change in LCA so I ran my conversation on that theme.

What I was offered initially:

250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
$25.xx all in

I was also given new customer phone pricing w/o activation fee but required data for a smartphone. Got the BB9700 for $150 w/ 500mb data added to the above plan for $15 +tax.

What I agreed to on a 3yr term:

BB9700 $150
250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
500mb
$42.xx all in

I am wondering if I can milk them a little more after I get the phone, because really it is something I can do w/o and won't mind cancelling.

Last but not least, my appreciation and thanks go to next_godfather for tremendous help.


You seriously want more?

Unbelievable.

[integra99]

Just talked to retentions and lowered my plan to $52.58 per month.

250 daytime
unlimited evening wknd 6pm
unlimited incoming calls
unlimited txt, pic, vid msging
caller ID, VM
who called (is this supposed to be free?)
500 mb data

thoughts???
did HUP to iphone 3gs, can we still call retentions to negotiate once in awhile after we do HUP and sign for another 3 yrs?

[TimBitz]

I have the interaction numbers for all conversations ... I asked them to pull up a recording of the conversation and they say they cannot do this for first line conversations, only manager's conversations.

Last summer I called in to have R2R credited because they forgot to do that for my first month. Rep said the notes don't mention anything about a credit, but I stood my ground and told her to check the recording. I heard her playing a recording of my previous call in the background and then she added the credit for me.
I believe it is a "first line rep" and not a manager I was talking to previously, so they may be lying to you (or they changed their policies recently).

Best of luck...

[RealDealSeeker]

You seriously want more?

Unbelievable.

I'm paying 52.58 + tax for the roughly the same plan. Count yourself incredibly lucky on this plan.

[McMaggot]

That plan is 92.58+taxes without credits so somehow you've gotten $55 in credits. It is an audit just waiting to happen so I wouldn't recommend pushing your luck. Great job though!

So I should count my blessings and leave things alone if everything is all good on the first bill?


You seriously want more?

Unbelievable.

I want to pay less, capisci?

[TwztedElegance]

So I should count my blessings and leave things alone if everything is all good on the first bill?



I want to pay less, capisci?

Pay less? You're already paying so less for SO much, stop being so greedy.

[dunlop]

My daughter submerged the cell that my wife uses. Unbelievably Rogers allowed me to upgrade my phone (I was told in the past that it would not be an option once my contract expires..I get a bucketload of features and my bill is $23 tax in).

This is not a smartphone however, literally every phone I was offered has a slide out keyboard which is useless to my wife. When I went to the store there was however on phone that operated only by touch screen

Samsung A 886 Forever

http://www.rogers.com/web/link/wirelessBuyFlow?forwardTo=PhoneThenPlan&productType=normal&productId_Detailed=A886BLKR&N=52+11+4294966826

outside of the 2 reviews on the site I cannot find a single review good or bad on the web.

Anyone had experience with this phone, I purchased it but have a vey limited time I can return it.

[next_godfather]

I genuinely called to cancel my service today(no contract) as I was thinking of cutting my costs. Ended up agreeing to something that is going to cost me more instead. Last few months I've been billed for LD by Rogers due to change in LCA so I ran my conversation on that theme.

What I was offered initially:

250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
$25.xx all in

I was also given new customer phone pricing w/o activation fee but required data for a smartphone. Got the BB9700 for $150 w/ 500mb data added to the above plan for $15 +tax.

What I agreed to on a 3yr term:

BB9700 $150
250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
500mb
$42.xx all in

I am wondering if I can milk them a little more after I get the phone, because really it is something I can do w/o and won't mind cancelling.

Last but not least, my appreciation and thanks go to next_godfather for tremendous help.



GOOD JOB.

The protoge has out did his mentor :D (im very happy for you)

when you stated, about asking for more : I was thinking, this guy is crazy. But if you manage to pull it off, i would be amazed.

what i recommend you do is bundle up your services to get a lower price. what i personally think you shud do is, seeing that you have tons of credits... i wud transfer my credits over to a MY5 plan for 50, as you can score my5 from them, as is find that about 60 percent of my calls are to my5, and you will find that you will pay roughly the same 42 plus tax, and you will get a bigger 15% discount, as the discount is taken from your base voiceplan minus your MSF credits... with your existing voice plan and your credits, the 15 percent discounts might work out to a measly pennies.

food for thought.

great job.

you shud stick around in RDF more often, and provide tips to others.

[McMaggot]

Pay less? You're already paying so less for SO much, stop being so greedy.

You misunderstood. Remember, I had initially called in to cancel my service because $35 or so I was paying for my previous plan was a little hard on my finances but now I will be paying more because I couldn't resist the temptation of BB9700. Does that make sense? I certainly don't mind losing a few addons, considering I was paying $35 or so for a lot less before.

Anyway, carry on.

[J-Wo]

Just talked to retentions and lowered my plan to $52.58 per month.

250 daytime
unlimited evening wknd 6pm
unlimited incoming calls
unlimited txt, pic, vid msging
caller ID, VM
who called (is this supposed to be free?)
500 mb data

thoughts???
did HUP to iphone 3gs, can we still call retentions to negotiate once in awhile after we do HUP and sign for another 3 yrs?

I got the exact same plan from retentions back in Dec when I got my iphone 3GS, except instead of unlimited incoming I have unlimited R2R. Also have 100 long distance mins within Canada, so you might be able to swing for that too (although I already had that from my previous non-smartphone plan so that might be why).

What I'd really want is more data. They should have offered you a promo for 2 months worth of unlimited data. I just finished my 2nd month and found I used 496 mb this month. I know I'm within my limits and actually used the 3G for data a lot while I'm at work, so I'd feel more comfortable if I had a 1 gig limit. But I really don't want to pay more, that's my problem! :)

[Futureshopguy]

ok so my cousins 3 year contract with Telus is set to expire in 2 months so this is what he wants:

iphone 3gs 32gb $299 on 3 year contract
250 daytime minutes
unltd evenings/weekends from 6pm
CID
VM
around 200 outgoing texts, unlimited incoming
500mb data

$55 after taxes and GRRF, or $60 after taxes and GRRF.

I called rogers and talked to 2 different relations reps and they said they dont match plansand that he would have to sign an in market deal and wait until he's built up a history with them.

I seen people on RFD get plans from relations as new activations with no previous history so it can be done, is it just like a hit and miss? some reps will be able to and others wont or have they changed their policy to "lets reject potential customers."

PS. Also can my cousin take over my plan even though he's had no previous history with Rogers? my plan is a data plan that's $48.xx all in, and all he has to do is get a phone from Rogers (3gs in a 3 year contract). Would he be eligable to take my plan, and if he is is he free to just get a iphone with it and just continue the duration. and what happens to me if i transfer my plan over do i lose leverage with rogers because ill be out of a contract and just treated as a new customer? or will I be able to call in and say ok so Im thinking of switching carriers now that im out of a contract

[Persuade]

ok so my cousins 3 year contract with Telus is set to expire in 2 months so this is what he wants:

iphone 3gs 32gb $299 on 3 year contract
250 daytime minutes
unltd evenings/weekends from 6pm
CID
VM
around 200 outgoing texts, unlimited incoming
500mb data

$55 after taxes and GRRF, or $60 after taxes and GRRF.

I called rogers and talked to 2 different relations reps and they said they dont match plansand that he would have to sign an in market deal and wait until he's built up a history with them.

I seen people on RFD get plans from relations as new activations with no previous history so it can be done, is it just like a hit and miss? some reps will be able to and others wont or have they changed their policy to "lets reject potential customers."

PS. Also can my cousin take over my plan even though he's had no previous history with Rogers? my plan is a data plan that's $48.xx all in, and all he has to do is get a phone from Rogers (3gs in a 3 year contract). Would he be eligable to take my plan, and if he is is he free to just get a iphone with it and just continue the duration. and what happens to me if i transfer my plan over do i lose leverage with rogers because ill be out of a contract and just treated as a new customer? or will I be able to call in and say ok so Im thinking of switching carriers now that im out of a contract

I am not sure if they can match plans like that without being an existing customer. What I have read in this thread is that people sign with Rogers then after the trial period (72 hours or 30 mins talk time i think...double check!) you can try calling retentions and get a better plan....it has worked for others but YMMV.

[Persuade]

My daughter submerged the cell that my wife uses. Unbelievably Rogers allowed me to upgrade my phone (I was told in the past that it would not be an option once my contract expires..I get a bucketload of features and my bill is $23 tax in).

This is not a smartphone however, literally every phone I was offered has a slide out keyboard which is useless to my wife. When I went to the store there was however on phone that operated only by touch screen

Samsung A 886 Forever

http://www.rogers.com/web/link/wirelessBuyFlow?forwardTo=PhoneThenPlan&productType=normal&productId_Detailed=A886BLKR&N=52+11+4294966826

outside of the 2 reviews on the site I cannot find a single review good or bad on the web.

Anyone had experience with this phone, I purchased it but have a vey limited time I can return it.

GSMarena has some user reviews (albeit very brief)

http://www.gsmarena.com/samsung_a886_forever-reviews-3088.php

[mattt33]

THANKS for your quick responses you all! Much appreciate the help :)



Even if they do see, it doesn't matter. People are allowed to have more than one phone number - even one with a different area code.

If the CSR starts to ask questions, just tell them you've got a VOIP number with a different area code from that of your Rogers phone. Assuming that the number you're calling from isn't a Rogers number (if it is, I wouldn't use this line...), you'll be fine with that excuse.


Pretty sure the system will pickup both the ANI (Automatic number identification) and DNIS (Dialed Number Identification Service) when you call in. You can block your number and the ANI will be blank and the system will prompt you enter you for your 10-digit number. However the number you dialed (DNIS) can never be block. This I'm pretty sure is how Rogers keeps finding out the direct Retentions line is abused and shuts them down (changes them).

Calling from another area code is fine. Your account will populate on the first CSR's screen. Just say I'm calling about telephone number xxx-xxx-xxxx. They will open that account and you're set to go. You will not have to explain anything and if you have to, just say you wanted to speak to Tech Support about YOUR phone and you're borrowing another phone since you can not be on yours when speaking to them.


They can see the number. A few times I called from work and they immediately asked me to confirm my name, DOB and postal code.

I had to tell them I'm going to ask them about a different account and provide them with my phone number. After that everything was fine.

[dunlop]

GSMarena has some user reviews (albeit very brief)

http://www.gsmarena.com/samsung_a886_forever-reviews-3088.php


thanks, it seems to be the same phone as the Samsung Solstice in the US

http://reviews.cnet.com/cell-phones/samsung-solstice-sgh-a887/4505-6454_7-33743662.html

[ericz0r]

These people really aren't budging for me.. I've called in to relations for the first time in 4 months. They aren't really offering me anything...

I have three lines w/ Rogers,

250 + 100
6pm
R2R credited
Caller ID/Name Display credited
100 Canadian LD minutes
$25
500 text (making me pay $5 for it)

15% Better Choice Bundles Discount, which only applies to the $25 fee, so:
25-3.75 = 21.25
$21.25 + $5 + SAF + 911

=$33.77 / month


The plan is fine; but I wish I could squeeze the $5 charge for 500 texts out, as well as lower the general plan down to a $17.50 one with 150 Weekday minutes, + 150 "BONUS" minutes to match what I currently have.

The other two plans I have are the same thing, except I'm also paying an extra $30 for 6GB of data. (30 x .85 better choice bundles applies to this too).

..upon typing this stuff, I realized that I talked to regular Rogers call centre about a month ago, and this is the first time I actually got forwarded to retentions and I didn't even say anything about "canceling".. my fault for this phone call; but soon.. soon I will mention the secret word.



[edit: it's my fault for being a pussy, instead of saying "Hi I was calling to inquire about canceling my wireless phone lines" (the line I used to use vs. Rogers before forwarded to retentions), I ended up saying "Hi there, I was actually calling to inquire about the plan you guys offer for $17.50 to customers.." ..... sigh, so stupid.. flame me now :( too scared that they'll catch my bluff and actually cancel..]

[edit: should I retry my strategy and call back again in 5 minutes?!]



Also, what's up with the system access fees nowadays? Should I still be paying it?..

[TwztedElegance]

You misunderstood. Remember, I had initially called in to cancel my service because $35 or so I was paying for my previous plan was a little hard on my finances but now I will be paying more because I couldn't resist the temptation of BB9700. Does that make sense? I certainly don't mind losing a few addons, considering I was paying $35 or so for a lot less before.

Anyway, carry on.
Hmm, are all your addons credited then? You can drop the one that isn't since you probably won't be using all of them then.

[Sniper001]

I genuinely called to cancel my service today(no contract) as I was thinking of cutting my costs. Ended up agreeing to something that is going to cost me more instead. Last few months I've been billed for LD by Rogers due to change in LCA so I ran my conversation on that theme.

What I was offered initially:

250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
$25.xx all in

I was also given new customer phone pricing w/o activation fee but required data for a smartphone. Got the BB9700 for $150 w/ 500mb data added to the above plan for $15 +tax.

What I agreed to on a 3yr term:

BB9700 $150
250DT
EW 6 - 8(confirmed it 2x w/ rep)
UL Incoming
R2R
CID/VM/2500tx
1,000LD
500mb
$42.xx all in

I am wondering if I can milk them a little more after I get the phone, because really it is something I can do w/o and won't mind cancelling.

Last but not least, my appreciation and thanks go to next_godfather for tremendous help.
$42 tax included and GRF included? No way... how is that even possible? And I also have $50 in credits!
I'm assuming the 1000 minutes are CDN Long distance, right? Mind sharing the breakdown? It is a really nice plan if its $42 tax in for all of that, I don't think you will ever be offered better.

I have something identical to you, the only thing that I have that you do not is unlimited text/picture/video messages and voicemail to text, and I pay $10 more than you (including tax iand GRF).

250 Daytime Minutes/Unlimited Evenings/Weekends Plan = $25 ($25 monthly plan credit 3 years) = $0
NOTE: Part of the $25 monthly plan credit is a credit for my data value pack below (That’s how it came up as $25).
Smartphone Data Value Pack = $40
• 500 MB of data for email, instant messaging, browsing and application use
• Unlimited Sent/Received Text/Picture/Video Messages
• Call Display with Name Display
• Enhanced Voicemail
• Voicemail to Text
1000 Canadian Long Distance Minutes: $10 ($5 credit) = $5
Unlimited Incoming Calls: $10 ($10 credit) = $0
6 PM Early Evenings Option: $5 ($5 credit) = $0
Rogers to Rogers Calling $5 ($5 credit) = $0
Call Forwarding/Transfer $3 ($3 credit) = $0
Government Regulatory Fee = $2.58
GST + PST = $6.19
Total AFTER taxes: $53.77

[kkancho]

How are you guys negotiating or what do you ask for once they offer you something?

I'm nearing the end of my 3 year plan and I got offered:

100 mins daytime
1000 mins evenings 6pm and weekends
VM CD 2500 txts
Unlimited incoming
Unlimited network calling

for $32 + tax

[integra99]

I got the exact same plan from retentions back in Dec when I got my iphone 3GS, except instead of unlimited incoming I have unlimited R2R. Also have 100 long distance mins within Canada, so you might be able to swing for that too (although I already had that from my previous non-smartphone plan so that might be why).

What I'd really want is more data. They should have offered you a promo for 2 months worth of unlimited data. I just finished my 2nd month and found I used 496 mb this month. I know I'm within my limits and actually used the 3G for data a lot while I'm at work, so I'd feel more comfortable if I had a 1 gig limit. But I really don't want to pay more, that's my problem! :)


Oh i forgot to mention that i did get the promo for data :) but i got 3 months unlimited.

[Persuade]

How are you guys negotiating or what do you ask for once they offer you something?

I'm nearing the end of my 3 year plan and I got offered:

100 mins daytime
1000 mins evenings 6pm and weekends
VM CD 2500 txts
Unlimited incoming
Unlimited network calling

for $32 + tax

You should be able to squeeze out 250mins + unlimited eve/wknds @ 6 from them.

I used the drhorrible strategy of stating that Bell offered me 250mins+eve/wknd@6 plus the stuff u were offered. They pretty much started from there and charged me more. I haven't got them to successfully get the 17.50 plan added to my account yet (gonna try soon).

[TwztedElegance]

I got them to add the 17.50 plan but they wouldn't budge on credits (I only have a $5 credit). I'm tired of calling in so I'm just gonna leave it at that now, it's cheaper than in-market plans so whatever. Might call in a couple of months or at the end of my contract.

[deeman101]

$42 tax included and GRF included? No way... how is that even possible? And I also have $50 in credits!
I'm assuming the 1000 minutes are CDN Long distance, right? Mind sharing the breakdown? It is a really nice plan if its $42 tax in for all of that, I don't think you will ever be offered better.


I have something similar to him. Except I have 375 daytime and no incoming. Basically:

375daytime
6p-7am eve/wknd (the 7-8am thing is not major imo, nobody should be awake and talking that early :cheesygri)
R2R
CID/VM/2500txt
1000LD CDN
500mb

for $37.58 after GRRF and $42.48 after ON tax. I've had it since october. The bill has NEVER worked! LOL. NEVER. I call in every month to get them to credit money back to me. And they all ***** about how its a $20 base plan with $40 in credit so the system rejects it. For those people getting amazing deals, be forewarned that you might have to deal with this crap too. So far they've tried putting all the credits into monthly plan credits back and doing it feature-by-feature. No luck either way.

Although the last rep I talked with said its cause I had a corporate tag that was still on my account. She removed it, and I'm just gonna hope it works this month...

[eXtacy]

Been wanting to post what I got but I thought I wait until I received the bill anyhow.. Last month renewed my contract and negotiated a new plan.

First try, I got a customer service who claimed to be working for customer relations. She even had the guts to offer me BB9700 for full price ($299 or was it $399?) luckily during that phone call I got disconnected.
So called back again and this time I got the REAL customer relation (woohoo!)
I ended up getting this for signing my life for 3year :lol: :
300 DT (200DT + 100 Bonus)
Unl E/W 6-8
CID/VM
Unl Incoming
Unl Txt (yes not 2500txt but unl text)
100 LD (will ***** at them again if LCA does affect me, but I reconfirm with them and all the area I'm usually at is covered according to them)
500mb BIS data

All that for $45.09 tax incl

I did a HUP and got the bb9700 for 179.99 (-50 MIR) = $129.99

As standard with contract renewal for 2 months I got unlimited data, unlimited local calling.

I was about to leave them for WIND but for me this plan worked out much better.

Anybody know if I port a fido account to rogers I can get the same deal?

[kt112]

Ok, so i currenty have the following plan and called recently in attempt to get more discounts but the rep insisted i could not get any more discounts because i have the max discounts already? do you guys think she is correct or i still have a chance?

My Plan
Student Plan 25-$25.00/month
My10
500 Incoming Minutes
100 Weekday Minutes+50 bonus
1000 Eve/Weekend Minutes 6 p.m
rogers to rogers -5$ credit
call display name display- 8$ credit
500 text msgs-5$
SAF-$7
500 mb data- 15$
10% bundle disocount
total= 46.80$


6PM Early Eve. Calling Option$7.00/monthSystem Access Fee$6.95/month9-1-1 Emergency Access Fee$0.50/month

[deal_with_singh]

Ok, so i currenty have the following plan and called recently in attempt to get more discounts but the rep insisted i could not get any more discounts because i have the max discounts already? do you guys think she is correct or i still have a chance?

My Plan
Student Plan 25-$25.00/month
My10
500 Incoming Minutes
100 Weekday Minutes+50 bonus
1000 Eve/Weekend Minutes 6 p.m
rogers to rogers -5$ credit
call display name display- 8$ credit
500 text msgs-5$
SAF-$7
500 mb data- 15$
10% bundle disocount
total= 46.80$


6PM Early Eve. Calling Option$7.00/monthSystem Access Fee$6.95/month9-1-1 Emergency Access Fee$0.50/month

Oh yea lol I'm sure you have more than max credits if indeed the bolded is included in your total

[deal_with_singh]

Ok Guys...I think I now have one of the best retentions deal besides the $10 one...
Anyways now I'm getting this:

$25 voice plan - $5 credit + $30 6GB Data - $5 Credit + 2.58 GRRF - 10% Bundle Discount + 13% Tax
250 minutes
Unlimited Evening and Weekend 6pm
100 long distance anytime
Enhanced Voice Mail
Call Display with Name Display
Unlimited Texting
unlimited Incoming
Unlimited Rogers to Rogers
Who Called
Call Manager
2500 Call Forwarding Minutes
Detailed Billing

My Total Comes to: $48.39

I think this plan is completly AWESOME!!!

I posted receiving that retentions deal....and got my first full billing cycle bill today...well after checking my mailbox after a month since i was in india... and everything that was mentioned was received Total after taxes $48.39....the 10% bundle discount didn't come out right on my bill but I got it fixed and the rep credited my account so it would = 48.39 after taxes!....I'm pretty happy!

[kt112]

Oh yea lol I'm sure you have more than max credits if indeed the bolded is included in your total

no only the 7$ from the 6pm early option is credited not the SAF my total is 46.80

[skyrink]

Is there any way to get around the "mandatory data plan" when doing a hardware upgrade to get a smartphone (iphone and/or blackberry)? I'm planning to renew for another 3 years too.

I'm already on a sweet retention $20 plan and I don't wanna change any of it. I also tried to switch to the cheaper $17.50 EPP plan, but thats not even available so now I have 2 problems to solve. (tried asking for free early evening at 6pm, but they say my grandfather plan can't be manipulated)

[drhorrible]

Is there any way to get around the "mandatory data plan" when doing a hardware upgrade to get a smartphone (iphone and/or blackberry)? I'm planning to renew for another 3 years too.

Not if you want new customer pricing. Why would they give you a $500 subsidy on a new phone when you're only giving them $250 of revenue per year?

[next_godfather]

Not if you want new customer pricing. Why would they give you a $500 subsidy on a new phone when you're only giving them $250 of revenue per year?

not to be rude or anything, but i gotta agree with dr. h, ...rogers is not exactly world vision

there is no motivation for them to give u a great subsidy and expect nothing (there is no such thing as a free lunch, even if its free there is a cost you pay)

[Panzer505]

anyone knows if i tranfer my plan to someoneelse, would i be able to keep my phone number after the tranfer? no paln but have the original number?

[drhorrible]

I'm already on a sweet retention $20 plan and I don't wanna change any of it.

btw, if this is your plan:


250 anytime miniutes
U/L Night and Weekends at 8pm

-2500 txts *credit*
Caller ID
Voicemail

-100 Canadian LD minutes *credit*


$20 + 6.95 +0.50 = $31.xx

Fantastic!

then it is not sweet at all -- it is below average compared to most plans in this thread.

[clevelandindians]

+1

btw, if this is your plan:



Then it is not sweet at all -- it is below average compared to most plans in this thread.

[McMaggot]

$42 tax included and GRF included? No way... how is that even possible? And I also have $50 in credits!
I'm assuming the 1000 minutes are CDN Long distance, right? Mind sharing the breakdown? It is a really nice plan if its $42 tax in for all of that, I don't think you will ever be offered better.

42.xx is the final price inclusive of Steven's, Dalton's and Ted's cut. I guess I won't know the final breakdown until the first Bill.



My Current Price Plan
200 Wkday/Unltd. Eve/Wkends - $17.50

1. 6PM Early Eve. Calling Option
2. 200 Weekday Minutes
3. Unlimited Incoming Calls Opt.
4. 50 Bonus minutes
5. Unlimited Eve/Wknd Minutes


Additional Services

1. Detailed Billing
2. 2500 Sent/Unl. Received Txt
3. Call Forward/Trans.Pay Per Use


Additional Charges**

1. 6PM Early Eve. Calling Option - $7.00 - Monthly
2. Gov't Regulatory Recovery Fee - $2.58 - Monthly


Discount(s)

1. $5 Data Discount - To be removed on 17/02/2013
2. Monthly Plan Credit 3 Yr - To be removed on 17/02/2013
3. Incoming Calling Opt. Cr - To be removed on 17/02/2013
4. Rogers to Rogers 3Yr Bonus - To be removed on 17/02/2013
5. 1000 Anytime CDN LD Mins
6. WhoCalled Service
7. Call Manager
8. Call Forwarding/Transfer

[drhorrible]

I think you are going to be in for a surprise because there is no way that those credits work out to make your plan $42 after tax.

[RealDealSeeker]

I just have a quick question: does anyone know how much My5 Canada-wide costs from retentions as an add-on to a plan?

I'm just curious if it's better to have My5 or R2R+Free incoming integrated as part of my base plan, this depends on how much these services cost as add-ons.

Thanks.

[13sundin]

So I should count my blessings and leave things alone if everything is all good on the first bill?



I want to pay less, capisci?

go to the max, i have 2x10 dollar, 2xSAF credits for my phones

30% off internet and TV + 2 PVRs

free language pack for 3 months or something like that

my PVR credits alone overrun your credits :)
calling soon for homephone :twisted:

[intercollector]

My girlfriend just got off the phone with retentions. Gave her as much advice as I could, and she did a good job (other than chatting with the CxR girl about boys). So much for the theory posted way back stating : "if you're a girl, you want a guy, if you're a guy you want a girl". These girls chatted about boyfriends and pink phones for over an hour. In any event, this is what she got:

250 minutes - $17.50 ($5 credit + $2.50 credit)
6pm early evenings - $0 ($5 credit)
1000 LD for $5 - I have this one too, as we live in different cities and it is an absolute steal
Retentions Value Pack - 2500TXT,CID,VM - $10
500MB data - $15
$2.50 SAF (I have no idea where this number came from)

$50.08 before tax ($56 after). Not a bad price if you ask me. There's obviously better out there. Mine for example, is about 3 dollars cheaper :P

[bonez07]

I was at Best Buy Mobile the other day. One of the employees said if you're a student you automatically get after 6 free as well as 1000 texts or 200 minutes (one or the other).

[drhorrible]

250 minutes - $17.50 ($5 credit + $2.50 credit)
6pm early evenings - $0 ($5 credit)
1000 LD for $5 - I have this one too, as we live in different cities and it is an absolute steal
Retentions Value Pack - 2500TXT,CID,VM - $10
500MB data - $15
$2.50 SAF (I have no idea where this number came from)


You have the credits all wrong. There's a feature credit for early evenings on this plan (the $17.50 base plan), a $5 feature credit on LD (assuming that she didn't already have the 1000LD for awhile), a $10 credit towards the data, there's no $5 credit or $2.50 credit, and the GRRF is $2.58.

It's an okay plan, but the voice portion is a bit weak for that price -- she probably could have gotten free R2R at least.


I was at Best Buy Mobile the other day. One of the employees said if you're a student you automatically get after 6 free as well as 1000 texts or 200 minutes (one or the other).

I don't think this is correct -- the free student 6PM evenings should have expired Feb 8, and neither of the other two are correct unless something big has changed (and there's no news about it on HoFo or anything).

[McMaggot]

I think you are going to be in for a surprise because there is no way that those credits work out to make your plan $42 after tax.

I only stated as I was told on the phone, I obviously can't see what the hell I will pay until the bill arrives. Before that, it is anybody's guess. Are you guessing that final price would be a lot higher? Should I call to inquire?

[drhorrible]

I only stated as I was told on the phone, I obviously can't see what the hell I will pay until the bill arrives. Before that, it is anybody's guess. Are you guessing that final price would be a lot higher? Should I call to inquire?

Well, let's assume that your monthly plan credit is $15 (that's the largest possible size)

Your plan is:

$17.50 for 200 minutes (plus 50 bonus), with a $15 plan credit
$7 for 6PM evenings (should be a credit, but I don't see one)
$10 for unlimited incoming (credited)
$5 for R2R (credited)
$10 for 1000 Canadian LD minutes ($5 of it is credited)
$10 for Retention Value Pack
$25 for 500 MB of data ($5 credit)
$2.58 GRRF

This adds up to $2.50+7+5+10+20+2.58, or $47.08+tax.

I would call and inquire, and ask them to break down the credits for you.

[ericz0r]

250 wd + 100 "bonus" ($25)
6gb data ($30)
6pm eves/wkends
R2R
Caller ID/Name Display
100 Canadian LD minutes
500 text ($5)

This plan is excellent for my usage, except I'm not exactly happy paying $62~ a month for it after discounts/credits/fees/taxes.

I have better choice bundles that gives me 15 percent off of the $25 and the $30 data plan.

What can I do to lower my costs?.. I see a lot of people getting a
"$17.50 plan" which I've been unsuccessful at doing. I think my next plan is to call in and say I'd like to cancel etc; but if they are really going to go ahead and cancel my phone, then when they are about to cancel, I intend on stating, "I'd like to keep my phone number.. how would I go about doing that?"

Sound like a plan?..

[drhorrible]

What can I do to lower my costs?.. I see a lot of people getting a
"$17.50 plan" which I've been unsuccessful at doing. I think my next plan is to call in and seriously cancel; but if they are really going to go ahead and cancel my phone, then when they are about to cancel, I intend on stating, "I'd like to keep my phone number.. how would I go about doing that?"

Sound like a plan?..

Oh, you can port out your number if you cancel without a problem. It's keeping your number if you do a TOR that's the problem.

[ericz0r]

Oh, you can port out your number if you cancel without a problem. It's keeping your number if you do a TOR that's the problem.

Port out my number? This plan was just what I intended to do to "bluff" them in lowering my costs.. I don't have any real $dollar value credits to my account.. they are just discounts for the add-ons that are thrown onto it.

My real problem is paying $25 for the voice, and $30 for data.. and I guess $6.95 SAF.

I know that I can get another provided to import my number if I really decided to go with them though.

BTW, I got a BB Curve 8900 back in September; I suppose it is highly unlikely for them to give me a deal on a BB9700 eh?..

[drhorrible]

I'm just saying that I'm not sure what you hope to accomplish with that question in particular. When you tell them that you want to cancel they probably will try to make some effort to keep your business at that point anyways.

Also, why do you have the 6GB plan on a phone with no 3G? Seems like the most obvious way for you to save money is to switch to the 50/150MB data plan (unless, somehow, you are using a ton of data over EDGE)

[ericz0r]

Also, why do you have the 6GB plan on a phone with no 3G? Seems like the most obvious way for you to save money is to switch to the 50/150MB data plan (unless, somehow, you are using a ton of data over EDGE)

Yeah, I was offered it when I got the BB8900 so I took it.. I could obviously switch over to the $25 / 500MB plan.. just procrastinating it.

What is the 50/150MB data? What's up with the "unlimited facebook" etc plans and stuff? I don't get it.. can't browse youtube etc?

[McMaggot]

Well, let's assume that your monthly plan credit is $15 (that's the largest possible size)

Your plan is:

$17.50 for 200 minutes (plus 50 bonus), with a $15 plan credit
$7 for 6PM evenings (should be a credit, but I don't see one)
$10 for unlimited incoming (credited)
$5 for R2R (credited)
$10 for 1000 Canadian LD minutes ($5 of it is credited)
$10 for Retention Value Pack
$25 for 500 MB of data ($5 credit)
$2.58 GRRF

This adds up to $2.50+7+5+10+20+2.58, or $47.08+tax.

I would call and inquire, and ask them to break down the credits for you.

Does the $25.xx all in for the same plan less data make sense or that doesn't work out either? I am hoping things work out.

[TwztedElegance]

Does the $25.xx all in for the same plan less data make sense or that doesn't work out either? I am hoping things work out.
25.xx for all that is beyond impossible.

[Tonyshibo]

I've been reading the forums over the past while and sometimes see people with bonus daytime minutes. Do they give the bonus minutes if you ask for it? Or is there some kind of credit?

[McMaggot]

25.xx for all that is beyond impossible.

Therein lies my dilemma, if the such is true it would be stupid for me to call and have somebody audit the account. If my bill ends up being something else, then that isn't what I agreed to.

[drhorrible]

Does the $25.xx all in for the same plan less data make sense or that doesn't work out either? I am hoping things work out.

Well, it's closer, at least, since you only have a $5 credit on your data plan as far as I can see. My guess is it would be $27.08+tax if you cancelled data. I would at least call in and ask a front-line CSR how big your monthly plan credit is (retentions isn't open today).

TwztedElegance, you have the $17.50 plan -- do you see a 6PM Early Evening Credit in the discounts section of MyRogers?

[TwztedElegance]

TwztedElegance, you have the $17.50 plan -- do you see a 6PM Early Evening Credit in the discounts section of MyRogers?Yeah, it's listed as Early Evening Option Cr.

[sketchED]

I was offered the following two plans on a 3 year term

250 daytime + 100 bonus = 350 mins
Unlimited Incoming, Unlimited E/W 6pm
Caller ID/VM 2500 texts, who called
500 MB of data
100 mins of Canadian long distance or 1000 mins for $5
= $52.58 + tax = $59.41 /mnth

or

350 daytime + 100 bonus = 450 mins
Unlimited Incoming, Unlimited E/W 6pm
Caller ID/VM/2500 texts, who called
1 GB of data
100 mins of Canadian long distance or 1000 mins for $5
=$62.58 + tax = $70.71 /mnth

Iphone would cost $99/8GB, $199/16GB3GS, $299/32GB3GS

What do you guys think are these good plans ? is there anything else I could get out of them ???? Please help she's gonna call me back tomorrow ... thanks

[skyrink]

btw, if this is your plan:

Originally Posted by skyrink
250 anytime miniutes
U/L Night and Weekends at 8pm

-2500 txts *credit*
Caller ID
Voicemail

-100 Canadian LD minutes *credit*


$20 + 6.95 +0.50 = $31.xx

Fantastic!


then it is not sweet at all -- it is below average compared to most plans in this thread.

Well what do you guys suggest I do. They cant modify my plan any further since its a very old plan. I can only switch to one of their newer plans which start at $25 and theyre reluctant to add anything on.

I also dont want to add a data plan just so I can get a smartphone. So theres absolutely no way around it?

Also is the EPP plan still active? I asked about it and they say theres no promo code for it.

[mattt33]

Have you considered the $100 early data cancellation fee route? You'd end up paying $100 more, but this may be a good compromise between paying for a monthly data plan and getting a subsidized smartphone without having to keep the data plan.



Well what do you guys suggest I do. They cant modify my plan any further since its a very old plan. I can only switch to one of their newer plans which start at $25 and theyre reluctant to add anything on.

I also dont want to add a data plan just so I can get a smartphone. So theres absolutely no way around it?

Also is the EPP plan still active? I asked about it and they say theres no promo code for it.

[Elusive]

go to the max, i have 2x10 dollar, 2xSAF credits for my phones

30% off internet and TV + 2 PVRs

free language pack for 3 months or something like that

my PVR credits alone overrun your credits :)
calling soon for homephone :twisted:


Let me know how it goes!

I'm having difficulty getting my 40% back, they only gave me 20% and nothing on home phone :( bAHHH!

[u0dcameron]

Very happy I called back.

Last month I called and didn't get a whole lot of progress, they gave me an extra 100 minutes and dropped my bill by 5$ I didn't really need the extra minutes but they were still happily accepted.

So this is what I had

200 Minutes + 100 Bonus minutes
2500 Sent text messages
Unlimited Incoming Text messages
CID
VM
Whocalled
150 MB Data
SAF
911 Free

And it basically came out to exactly 50$ a month after everything, I don't exactly know how I actually thought it was supposed to be around 63$ after taxes but my bill was only 50$.

Now I have everything the exact same except I got the 100 free LD minutes I had asked for before and she dropped my bill another 5$ so it will be 45$ a month which I'm extremely pleased with.

[TwztedElegance]

^

That's still very overpriced just for a voice plan. My voice+data plan costs $45 all in and it's nothing to brag about. Maybe you should switch to one of the newer plans without SAF or see if they'll somehow give you the 17.50 plan (not sure if that's active anymore though, seems like they aren't giving it out anymore)

Are you on the retentions value pack?

[u0dcameron]

^

That's still very overpriced just for a voice plan. My voice+data plan costs $45 all in and it's nothing to brag about. Maybe you should switch to one of the newer plans without SAF or see if they'll somehow give you the 17.50 plan (not sure if that's active anymore though, seems like they aren't giving it out anymore)

Are you on the retentions value pack?

Sorry should have included the 150MB data lol my bad

Also I AM on the 17.50 EPP, when I asked the woman for some free LD minutes she said she'd give me the 100 minutes and than she said she had to change my plan to a different 17.50 EPP plan that would allow her to add the minutes she said everything was the exact same except that before I was paying for the SAF and 911 and now I'm paying some different fee that's 4$ cheaper.

[drhorrible]

Well what do you guys suggest I do. They cant modify my plan any further since its a very old plan.

Your plan isn't that old (I have the same base plan, and there's a 'new' version of it which is exactly the same except it costs $5 more, but substitutes GRRF ($2.58) for SAF+911 ($7.45). The net difference is 13 cents). Besides, retentions can always add R2R and unlimited incoming credits.

Are you sure you were actually talking to retentions?

[Persuade]

I finally got a good deal today and re-signed!

new 3 year contract

iPhone 3GS for $199

- 200 mins day
- evenings/weekends @ 6
- Rogers 2 Rogers wireless (not network)
- unlimited incoming
- 100 Long distance
- VP (CD/VM/2500text)
- 500mb

all for 50.08+tax = 56.59!

I got 2 really nice female reps who seemed like they genuinely wanted to help me.

I was trying for a 1000LD and free my5 or my5 canada wide but 3 reps wouldn't budge saying long distances minutes and my5 Canada conflict in plans. It took me 4 calls to get this deal. If I kept trying I could probably get one more thing added but I think this is pretty good for me. I have only been with Rogers for 3 years now spending $35.

A massive thanks to everyone in this thread, especially drhorrible for the script that led me to this plan.

[KevC]

What is the retention data base plan?

[bard]

Hi There!

So i've read a bunch of threads, re-negotiated my plan, and am looking to do it again... just wanted to share with you my current plan in hopes that I would receive some feedback on how my plan could be improved. Feedback is much appreciated!

My plan:

700 daytime minutes (350+350 bonus);
evenings at 9pm and weekends (no longer a huge evening user) - $45
$15 credit
unlimited incoming
unlimited network
call id VM-2500 text package - $10
BES Data plan - $45 (BES is more expensive, but i need it for work)
corporate discount - $9 credit
just added 250 more minutes for $10
1000 cdn LD minutes - $5
SAF and 911- $7.45

total:
98.45+ taxes

it's steep, but i go through like 1500 daytime minutes a month...

I was offered a 2k minute plan, but that's more expensive... and they don't have unlimited incoming...

[struongg]

hey guys
after reading a this forum i think i have one of the best plans. it is possible to get much more discounts i thought i would share this with you guys. i have tried getting this exact same plan for my friend but they wont budge on giving me the unlimited incoming calls and evenings at 6 for free also i was unable to get my friend a 15$ credit,,any suggestions?
thanks

voice and data plan $50
100 day time mins + bonus 100 day time mins
unlimited text messaging of any type
who called, call forward, call waiting
500mb of data
evenings at 6pm (credit)
rogers to rogers (credit)
unlimited incoming (credit)
caller id (credit)
monthly credit -$15
and better choice bundle -$5.25
total of $36.12

[Persuade]

What is the retention data base plan?

Was this targeted to me or a general question? If to me then $25 for 500mb of data.

[KevC]

I was offered:

Blackberry Bold $184 ($149+$35 activation fee)

I asked if he could waive the fee, no can do ... all phone from Relations have that fee.

250 Daytime + 100 Bonus
Unlimited Incoming
Unlimited R2R
Evenings / Weekends @ 6pm
VM/CID/2500txt
500MB

$59.98 tax-in. This was the "best" he could do ... because there was already $15 in credits.

Also, for my mom:

200 Daytime
Evenings / Weekends @ 6pm
VM/CID/2500txt

$34.55 tax-in. No credits, as the plan was already so cheap. Or so he says.

I pushed gently, asking politely ... reminding him of our tenure (8+years). Nothing. It sounded like he wanted to go home ... it was pretty late, so I told him to note our whole conversation and I'd think about it. Neither of us wanted to speak on the phone much longer anyway.

I would prefer to pay $50 tax-in for the above plan, maybe losing R2R or Incoming. And $30 tax-in for my mom's plan would be perfect.

The CR wouldn't budge. I'll call back in a couple days.

//edit: They would also not add another line with any retention plan .... anyone have success with this? I was told I could add a line with the current in-market pricing, then nearing the end of the term switch to a retention plan. Hm. I have to rethink a strategy to speak with them ... as they are potentially losing my sister as a customer to wind.

[Futureshopguy]

Does anyone know how much the LD add-ons are?

I need like 100LD minutes, but 1000 would be nice, and I'm pretty sure I can get some LD credited because of the recent LCA changes.

Also I heard that university students get R2R for free?

[drhorrible]

Does anyone know how much the LD add-ons are?

I need like 100LD minutes, but 1000 would be nice, and I'm pretty sure I can get some LD credited because of the recent LCA changes.

$5 for 100LD, $10 for 1000LD, $20 for unlimited Canada-wide LD, $30 for unlimited NA LD.



Also I heard that university students get R2R for free?

no.

[lostinpangea]

I just have a quick question: does anyone know how much My5 Canada-wide costs from retentions as an add-on to a plan?

I'm just curious if it's better to have My5 or R2R+Free incoming integrated as part of my base plan, this depends on how much these services cost as add-ons.

Thanks.

Can anyone answer this? I'd really like to know how much the My5 Canada-wide costs as well with retentions. It's $20 as a regular price add-on.


BTW-I believe that R2R is worth $5 and Incoming is worth $10.

Thanks!

[TypeS_A-Spec]

Just called customer relation about my brothers line and got this:

200 minutes
Unlimited Evenings and Weekends @6pm
Call Display, Voicemail, 2500 Text Messages
100 Canadian Long Distance Minutes

All in after taxes, $22.69.

[Persuade]

I was offered:

Blackberry Bold $184 ($149+$35 activation fee)

I asked if he could waive the fee, no can do ... all phone from Relations have that fee.

250 Daytime + 100 Bonus
Unlimited Incoming
Unlimited R2R
Evenings / Weekends @ 6pm
VM/CID/2500txt
500MB

$59.98 tax-in. This was the "best" he could do ... because there was already $15 in credits.

Also, for my mom:

200 Daytime
VM/CID/2500txt

$34.55 tax-in. No credits, as the plan was already so cheap. Or so he says.

I pushed gently, asking politely ... reminding him of our tenure (8+years). Nothing. It sounded like he wanted to go home ... it was pretty late, so I told him to note our whole conversation and I'd think about it. Neither of us wanted to speak on the phone much longer anyway.

I would prefer to pay $50 tax-in for the above plan, maybe losing R2R or Incoming. And $30 tax-in for my mom's plan would be perfect.

The CR wouldn't budge. I'll call back in a couple days.

//edit: They would also not add another line with any retention plan .... anyone have success with this? I was told I could add a line with the current in-market pricing, then nearing the end of the term switch to a retention plan. Hm. I have to rethink a strategy to speak with them ... as they are potentially losing my sister as a customer to wind.

Keep trying. It took me 4 calls to relations until I got what I wanted. From what I understand, unless they try to input the credit through the computer they cannot say 'our system won't allow that' or a related excuse.

[KrayZeeMofo]

Just called customer relation about my brothers line and got this:

200 minutes
Unlimited Evenings and Weekends @6pm
Call Display, Voicemail, 2500 Text Messages
100 Canadian Long Distance Minutes

All in after taxes, $22.69.

wow, i only have 50 more mins and am paying almost $10 more. what was the plan before and how long have you been a rogers customer?

[AcidBomber]

Just called customer relation about my brothers line and got this:

200 minutes
Unlimited Evenings and Weekends @6pm
Call Display, Voicemail, 2500 Text Messages
100 Canadian Long Distance Minutes

All in after taxes, $22.69.


oh damn... that's a sick plan.
how you manage to get that? :D

[ISF10]

They are offering me this for iPhone plan today:

200 minutes daytime $17.50
unlimimted weeknight start at 8pm
Value pack (CID, VM, 2500 text) $10
500 MB data $25
Fee $2.50

Total $55+tax = $62.15

I've asked for credits but the representative refused to give me anything! Is there any strategy to ask for credits?? Please help. Thanks!

[Z24gta]

This is my current plan is there anyway to wiggle around it and get unlimited incoming for the remainder of my contract i just got unl incoming for 2 months, but everything else comes up to 51.42 after taxes any way i can get 1000 ld min or too many credits that they wont give me 1000 LD or unlimited incoming.

300 daytime
my 5 local
6 pm evenings
r2r

6 gb data plan

cid with nd
2500 text
enhanced voicemail

[jmedora]

This is my current plan is there anyway to wiggle around it and get unlimited incoming for the remainder of my contract i just got unl incoming for 2 months, but everything else comes up to 51.42 after taxes any way i can get 1000 ld min or too many credits that they wont give me 1000 LD or unlimited incoming.

300 daytime
my 5 local
6 pm evenings
r2r

6 gb data plan

cid with nd
2500 text
enhanced voicemail

Just wondering what credits you have on that?

Also if you want some more LD minutes call up retentions and bring up how the GTA is changing their LCA. I was offered either free 100 LD mins or $5 1000 LD minutes. Look back about 5-10 pages for godfathers advice on how to talk to retentions.

[KevC]

Just called customer relation about my brothers line and got this:

200 minutes
Unlimited Evenings and Weekends @6pm
Call Display, Voicemail, 2500 Text Messages
100 Canadian Long Distance Minutes

All in after taxes, $22.69.

Wow, your line and that line is what I'm aiming for. I will call in maybe today or tomorrow.

The $17.50 plan plus $10 retention VP credited and free 100 LD is a good deal.

I'm looking for that one for my mom, but they said they couldn't credit such a low plan.

Hm. I'll try again, if it's been done ... it should be able to be done.

What I'm a bit concerned about though: Has anyone tried adding a line with a retention plan? The rep said it only works for existing customers ...

[urir10]

Im about 1.5 year into my 3 year contract and my iphone just died. I dont have a data plan and only a voice plan. What are my options, will i be able to get a new iphone 3gs (maybe wait till 4g) or a Blackberry with HU? i dont mind signing up for a new data plan.

[kkancho]

How are the responses when you tell them you got a better offer from Telus or Bell?

I've been with rogers for over 3 years and I'm near the end of a 3 year contract. I got offered

100 day time
1000 evening/weekends 6pm
unlimited incoming
vm/cd/2500 txt

for $32 + the 911/tax

kinda disappointed after seeing that my friend who is with Telus just got:
250 day time
unlimited evening/weekend 6pm
unlimited incoming
unlimited network calling
vm/cd/2500 txt
for $25

[babydru]

How are the responses when you tell them you got a better offer from Telus or Bell?

I've been with rogers for over 3 years and I'm near the end of a 3 year contract. I got offered

100 day time
1000 evening/weekends 6pm
unlimited incoming
vm/cd/2500 txt

for $32 + the 911/tax

kinda disappointed after seeing that my friend who is with Telus just got:
250 day time
unlimited evening/weekend 6pm
unlimited incoming
unlimited network calling
vm/cd/2500 txt
for $25

Do you need data? I have almost the exact same plan that you got quoted but instead of Unlimited Incoming, i got 150 MB of data. Mine is $32.58 plus tax.

[P10n33R]

How are the responses when you tell them you got a better offer from Telus or Bell?

I've been with rogers for over 3 years and I'm near the end of a 3 year contract. I got offered

100 day time
1000 evening/weekends 6pm
unlimited incoming
vm/cd/2500 txt

for $32 + the 911/tax

kinda disappointed after seeing that my friend who is with Telus just got:
250 day time
unlimited evening/weekend 6pm
unlimited incoming
unlimited network calling
vm/cd/2500 txt
for $25

Is that a current Telus deal? or was that from their rententions?

[kkancho]

Is that a current Telus deal? or was that from their rententions?

it was their retentions

[pink_panda]

How are the responses when you tell them you got a better offer from Telus or Bell?

I've been with rogers for over 3 years and I'm near the end of a 3 year contract. I got offered

100 day time
1000 evening/weekends 6pm
unlimited incoming
vm/cd/2500 txt

for $32 + the 911/tax

kinda disappointed after seeing that my friend who is with Telus just got:
250 day time
unlimited evening/weekend 6pm
unlimited incoming
unlimited network calling
vm/cd/2500 txt
for $25


i got that exact same plan from fido for $25 plus tax. so i dont' why you're paying more for Rogers....

you should really try again and see if you can a better deal.

[Persuade]

How are the responses when you tell them you got a better offer from Telus or Bell?

I've been with rogers for over 3 years and I'm near the end of a 3 year contract. I got offered

100 day time
1000 evening/weekends 6pm
unlimited incoming
vm/cd/2500 txt

for $32 + the 911/tax

kinda disappointed after seeing that my friend who is with Telus just got:
250 day time
unlimited evening/weekend 6pm
unlimited incoming
unlimited network calling
vm/cd/2500 txt
for $25

Do you want a new phone?

This is what I would do:

Call into customer relations and tell them Telus is offering you that plan with [insert phone here]. Say you would like to stay with Rogers but the Telus offer is very tempting and that you wnat to see if Rogers can come up with something similar.

At this point the rep SHOULD offer you something similar but at a higher monthly price. Ask for some credits to lower the price. Then you can say you will think about it (only to call back later with a different rep ie a fresh start) and ask them to put a note on the account about the offer.

Keep trying. I was in a very similar situation and it took me 4 calls to get my plan.

[luckyking]

What I'm a bit concerned about though: Has anyone tried adding a line with a retention plan? The rep said it only works for existing customers ...[/QUOTE]

A couple of months ago, I tried to add another phone to my existing 4 lines , all on the same retention plan, BUT was unsucessful after MANY tries. They all said you have to start with a regular plan and then switch to the retention plan after 6 months+, i think i even spoke to a CR manager, but no luck.
Anyways...long story short, added the fifth lineon a regular costly plan and called in3 months later and changed it over to the retention plan, without any problems.

[TimBitz]

kkancho

I argued for my current plan based on the same telus rentenions plan, but the girl would only give me R2R instead of network, so I asked for a $5 credit and some extra mins which she agreed to give.

See if you can get some free LD mins as well Xp

[darshan_4]

Hey i called in retentions asking for this plan

they said they can give it to me for 45 + GRRF (2.58) + tax = 53.XX

im wondering what the extra 5 dollars of credit is for...

BECAUSE

this is how i broke it down to her

$50 Data+Voice Combo
150 min with My 5 Canada wide + 100 bonus min

+$10 Retentions value pack
+$10 Incoming
+$5 Rogers to rogers
+$5 Data Credit
+$5 Evenin and weekends starting at 6pm

-10 retentions value
-10 incoming
-5 rogers to rogers
-5 evenings and weekends
-5 DATA (it seems this the only credit thats reducing the $50 plan to $45)

Hence the total of $45 + 2.58 (GRRF) + 13% tax = 53.XX

she cant justify the extra $5 dollars of credit hence she cant give it to me

can you help me out with this please

right now i have

$25 base plan with 250 min
+/- $5 rogers to rogers
+/- $10 incoming
+/- $5 evenings and weekends starting at 6pm
+ $10 retentions value pack

=$35 + 6.95 +.50 + tax = ~$46-47








I think I figured out the breakdown of my plan...

My Plan's Features
200 Weekday Minutes
Unlimited Evening & Weekends (6pm-7am)
Unlimited Incoming
My 5 Canada-Wide
Caller ID/Enhanced VM/2500 TXT
500 MB Data (BIS)
Call Waiting, Group Calling, Who Called™, Call Manager™ and 2,500 Call Forwarding minutes

Credits Breakdown

$50 Package
100 Weekday Minutes + 100 Bonus Minutes
Unlimited Evening & Weekends 9pm
My 5 Canada-Wide OR Unlimited Networking Calling OR Double Your Weekday Minutes (Excluding Bonus Minutes)
500 MB Data (BIS)
Call Waiting, Group Calling, Who Called™, Call Manager™ and 2,500 Call Forwarding minutes

+

$10 - Caller ID / Enhanced Voice Mail / 2500 Text Messages


Discount = $35
$10 - Unlimited Incoming (FREE)
$5 - Early E/W starting @ 6pm (FREE)
$20 - Monthly Plan CREDIT

TOTAL
$50 + $10 - $20 = $40 + $2.58 (GRRF (http://www.redflagdeals.com/forums/10227125-post27788/)) + ON Tax (http://www.procurement.utoronto.ca/policy/pst.cfm) (13%) = $48.12

I can only answer so many ppl's question....
when in doubt, use SEARCH (http://www.redflagdeals.com/forums/search.php?searchthreadid=111887) !!!!

[lostchild83]

hey guys,

I called retentions last friday and this is what I got:

300 daytime minutes
unlimited incoming calls
unlimited evenings/weekends @ 6pm
2500 outgoing txt, unlimited incoming txt
exhanced voicemall, caller id, call waiting, 2500min call forwarding
3Gb of data

All this for $55.08 + tax = $62.24 Total.

I also got a blackberry bold 9700 for 184$.

Is this worth it? I told my friend that works at telus and he said its a sick plan and dunno how they managed to give me that.

What do you guys think?

[darshan_4]

thats totally worth it

however, i've heard from friends that with blackberry you barely cross 200-300 MB

so 3GB might be a bit of an overkill

so unless you're planning on getting a data heavy unit in near future *which u wont be able to do on a HUP since ure getting a phone right now*

there's no point for u to get the 3gb data *even thou its priced really nicely*

write your detail break down of the plan and credits to help others who are trying to acquire your plan


hey guys,

I called retentions last friday and this is what I got:

300 daytime minutes
unlimited incoming calls
unlimited evenings/weekends @ 6pm
2500 outgoing txt, unlimited incoming txt
exhanced voicemall, caller id, call waiting, 2500min call forwarding
3Gb of data

All this for $55.08 + tax = $62.24 Total.

I also got a blackberry bold 9700 for 184$.

Is this worth it? I told my friend that works at telus and he said its a sick plan and dunno how they managed to give me that.

What do you guys think?

[Z24gta]

Just wondering what credits you have on that?

Also if you want some more LD minutes call up retentions and bring up how the GTA is changing their LCA. I was offered either free 100 LD mins or $5 1000 LD minutes. Look back about 5-10 pages for godfathers advice on how to talk to retentions.

10 monthly credit 3 years
10 data discount 3 years
rogers to rogers credit 3 years
system access fee credit 1 year

total credits 31.95 and voice plan is 25 with added min 150 bonus and 6 pm in the plan and retetetion value pack comes to 45.50 a month plus taxes

[Brian2k1]

My plan:

250 Weekday & Unlimited Eve/Weekends After 6PM - $25.00

1. 250 Weekday Minutes
2. Unlimited Incoming Calls
3. Free Rogers to Rogers
4. Call Forwarding, Call Display, Conference Calling, Call Waiting
5. 100 Minutes Canadian Long Distance

Additional Charges**

1. 9-1-1 Emergency Access Fee - $0.50 - Monthly
2. System Access Fee - $6.95 - Monthly

Took me a long time to negotiate this.

[lostchild83]

Here's what I was able to find, I don't know howmuch credit I get but I will find out in my next bill I guess:


My Plan
200 Wkday/Unltd. Eve/Wkends $17.50/month

* 200 Weekday Minutes
* 6PM Early Eve. Calling Option
* Unlimited Eve/Wknd Minutes
* Unlimited Incoming Calls Opt.
* 100 Bonus minutes

Included with My Plan

* Detailed Billing
* 2500 Sent/Unl. Received Txt
* Call Forward/Trans.Pay Per Use

Additional Charges

*6PM Early Eve. Calling Option $7.00/month
*Gov't Regulatory Recovery Fee $2.98/month

Discounts

* System Access Fee Credit
* Monthly Plan Credit 3 Yr
* Incoming Calling Opt. Cr
* WhoCalled Service
* Call Manager
* Call Forwarding/Transfer
* $5 Data Discount

My Add-ons

*Data Service Plan 3GB $40.00/month
Unlimited Incoming Calls Opt. $10.00/month
Value Pack $10.00/month
TalkspotTM


thats totally worth it

however, i've heard from friends that with blackberry you barely cross 200-300 MB

so 3GB might be a bit of an overkill

so unless you're planning on getting a data heavy unit in near future *which u wont be able to do on a HUP since ure getting a phone right now*

there's no point for u to get the 3gb data *even thou its priced really nicely*

write your detail break down of the plan and credits to help others who are trying to acquire your plan

[tnguyenviet]

As a BB user - I don't even cross 60mb a month - and thats if im using it HEAVY... most months I just get up to 30mb.

Don't know how some of you guys need the 1gb 3gb!

[KevC]

A couple of months ago, I tried to add another phone to my existing 4 lines , all on the same retention plan, BUT was unsucessful after MANY tries. They all said you have to start with a regular plan and then switch to the retention plan after 6 months+, i think i even spoke to a CR manager, but no luck.
Anyways...long story short, added the fifth lineon a regular costly plan and called in3 months later and changed it over to the retention plan, without any problems.

Thanks. I asked once again, and still no avail. They didn't seem to want to budge on the $35 activation fee either.

Called in again just now. This rep was a bit less patient with me, fast talker and "suggests I take it now or else it wont be available much longer". Really..? lol

300 daytime
e/w@6pm
unlimited incoming
vm/cid/2500txt
500mb

$50.94 tax-in

Basically the previous plan offered but -50min, and no r2r .. and saving $8. I forgot to push for R2R or LD (even 100/mo Canadian LD would be nice).

As for the cheaper plan, the best he could do was 22.69 tax-in. 200 daytime, E/W@6, CID thrown in. No VM or 2500txt though. I mentioned that I know people that have gotten the retention value pack credited and he mumbled something saying that's not possible.

I'm tempted to take it, cos I'm tired of dealing with these people on the phone ... and they might raise a flag on my account for how much pestering I'm doing ... $50.94/mo isn't bad .. I just wish it included R2R and 100LD. Maybe this one last time I speak to them I'll ask them for that.

[mattt33]

hey guys,

I called retentions last friday and this is what I got:

300 daytime minutes
unlimited incoming calls
unlimited evenings/weekends @ 6pm
2500 outgoing txt, unlimited incoming txt
exhanced voicemall, caller id, call waiting, 2500min call forwarding
3Gb of data

All this for $55.08 + tax = $62.24 Total.

I also got a blackberry bold 9700 for 184$.

Is this worth it? I told my friend that works at telus and he said its a sick plan and dunno how they managed to give me that.

What do you guys think?

To say whether having 3GB data is excessive, one would need to figure out how much usage is intended - what streaming, tethering, etc. habits would be.

How much is the 3GB being charged for anyway? My guess is it wouldn't save very much to downgrade to a lower package since the savings would not be proportional to the reduction in data allotment.

[mattt33]

As a BB user - I don't even cross 60mb a month - and thats if im using it HEAVY... most months I just get up to 30mb.

Don't know how some of you guys need the 1gb 3gb!
I was in the same boat as you up until a couple of months ago. I've had the 6GB data plan for the longest time, using only 20-30MB per month on my 2G blackberry 8310. Then i discovered radio streaming and now i'm using just under 90MB per day - just from the radio streaming alone.

I knew i'd one day find good use out of it :D

[lostchild83]

I'm actually gonna trade my BB 9700 for my friends iphone 3GS.

So I think I'll need the 3gb with the uncompressed data of the iphone vs compressed of the BB.



however, i've heard from friends that with blackberry you barely cross 200-300 MB

so 3GB might be a bit of an overkill

so unless you're planning on getting a data heavy unit in near future *which u wont be able to do on a HUP since ure getting a phone right now*

[3klipze]

disappointed actually. I called retention center today to renew my plan.. have been on for 12 years now. This number was strictly for other purposes, and i asked for an upgrade to Iphone 3gs

i been offered

200 day time 17.50
2500/CID/VM 10.00
500MB data 25.00
-10.00 Credit total

pay about 45.08 After government fee

+ tax.. about $51.00

i was asking for more, but i wasn't offered anything. no free stuff. somewhat disappointed..


i got the Iphone for 199$. 3gS 16GB.

edit: a question: does rogers wireless have the same option with fido, where you can check your usage online? (500mb data isn't a lot on an iphone).. with my blackberry i use about 300mb (The blackberry i have signed with FIDO)

[mattt33]

disappointed actually. I called retention center today to renew my plan.. have been on for 12 years now. This number was strictly for other purposes, and i asked for an upgrade to Iphone 3gs

i been offered

200 day time 17.50
2500/CID/VM 10.00
500MB data 25.00
-10.00 Credit total

pay about 45.08 After government fee

+ tax.. about $51.00

i was asking for more, but i wasn't offered anything. no free stuff. somewhat disappointed..


i got the Iphone for 199$. 3gS 16GB.

edit: a question: does rogers wireless have the same option with fido, where you can check your usage online? (500mb data isn't a lot on an iphone).. with my blackberry i use about 300mb (The blackberry i have signed with FIDO)
Yup, just sign up on the Rogers website and you can check your usage (data, minutes, etc.) as well as manage all your other Rogers services if applicable.

[dverse]

Hey guys, I am actually a dealer for rogers in montreal ( franchised ). I have a family friend who has been with rogers since 1997 and I was wondering if you might be able to guide me as I will probably talk to retention as him.

His contract finishes in April 2011 although he has been with rogers since '97

He currently has

50$ 700 minutes
EW6 - part of the plan

monthly credit - dunno how much

12$VP CI/VM
SMS bundle - promotion, not paying for it and im guessing 500 sent txt.


I am trying to get him on an iphone with something like this.


700 minutes
EW6
1g
Retention VP 2500txt/CI/VM

and hopefull have some sort of credit.


I can give him all of this easily in store but it would spike his account 40$ more a month, he also has a second line on the same BAN that pays about 50$/month


Is there a way I can make this work? Considering he is willing to AGAIN renew, and add a data package. He has been receiving TXT from Rogers encouraging him to upgrade, that might help.

[3klipze]

since there's a 30 day contract cancellation, i am planning to call in again later on..

i am not happy with my plan at the moment. I've read a lot of you guys who have more options than i have..

I'm only looking for more data..

i'm trying to find out of these 1800 pages, the retention data...

i've read there's a retention data 3GB for 25$. and i'm paying 25$ for 500MB data right now..

wth is going on? LOL

should i waiver the 500MB and ask for the 3GB data for 25$? I've been on rogers for about 12 Years now.

[deftpunk]

I've been lurking in this thread for the past couple weeks and finally started making some calls. Thanks for all the tips! I'd like to get some thoughts on what I've been offered from both Rogers and Telus so far. A 3 year commitment is a long time so I don't want to jump into anything too quickly.....

Rogers offer after 3 phone calls to cust. relations:
350 daytime mins
Eve and wknds at 6pm
Unlimited incoming OR Rogers to Rogers (they said they can't do both....but i've seen ppl here getting both?)
CID/VM/2500 txt
1000 mins can long distance
500 mb data

$150 for BB 9700
$50.49 monthly total cost

Telus offer through a WBS contact:
350 daytime mins
Eve and wknds at 6pm
CID/VM/unlimited txt
10 cent long distance in Can
500mb data

$50 for BB 9700
62.15 monthly total cost
$300 activation credit

What do you guys think...which deal looks better? Telus said that's all they can do for me as a new business solutions customer. Do you think Rogers can do anything more?

[RealDealSeeker]

I just have a quick question: does anyone know how much My5 Canada-wide costs from retentions as an add-on to a plan?

I'm just curious if it's better to have My5 or R2R+Free incoming integrated as part of my base plan, this depends on how much these services cost as add-ons.

Thanks.


Can anyone answer this? I'd really like to know how much the My5 Canada-wide costs as well with retentions. It's $20 as a regular price add-on.


BTW-I believe that R2R is worth $5 and Incoming is worth $10.

Thanks!

Anyone? None of the vets like godfather, horrible, bubbles can answer this?

I think this is an important question as it could result in savings for people in an unexpected way.

[tnguyenviet]

Anyone? None of the vets like godfather, horrible, bubbles can answer this?

I think this is an important question as it could result in savings for people in an unexpected way.

Why wait when you can just call and find the right person to talk to and ask them? Maybe they even overlooked your posts - they don't got to answer every question lol =/

[TwztedElegance]

I've been lurking in this thread for the past couple weeks and finally started making some calls. Thanks for all the tips! I'd like to get some thoughts on what I've been offered from both Rogers and Telus so far. A 3 year commitment is a long time so I don't want to jump into anything too quickly.....

Rogers offer after 3 phone calls to cust. relations:
350 daytime mins
Eve and wknds at 6pm
Unlimited incoming OR Rogers to Rogers (they said they can't do both....but i've seen ppl here getting both?)
CID/VM/2500 txt
1000 mins can long distance
500 mb data

$150 for BB 9700
$50.49 monthly total cost

That is a pretty damn good plan, I would sign in an instant if I were you. Is your contract almost over or something?

[ezack]

Changed from epp plan to My5 Can-wide

$60 250min UNLIMITED MY5 Canada-Wide
$10 CID/VM/2500 txt
$5 1gb data
-$30 monthly plan credit
-$5 data credit
R2R
Free incoming
Even/Wknd 6pm-7am
100 LD mins

Total $40+grrf+tax

Took more than a few tries to get my plan to as close to next_godfather :cheesygri

[AcidBomber]

changed from epp plan to my5 can-wide

$60 250min unlimited my5 canada-wide
$10 cid/vm/2500 txt
$5 1gb data
-$30 monthly plan credit
-$5 data credit
r2r
free incoming
even/wknd 6pm-7am
100 ld mins

total $40+grrf+tax

took more than a few tries to get my plan to as close to next_godfather :cheesygri

:-0...

[ezack]

:-0...

$5 for doubling the data from 500mb to 1gb and then getting it credited back.

[darshan_4]

Changed from epp plan to My5 Can-wide

$60 250min UNLIMITED MY5 Canada-Wide
$10 CID/VM/2500 txt
$5 1gb data
-$30 monthly plan credit
-$5 data credit
R2R
Free incoming
Even/Wknd 6pm-7am
100 LD mins

Total $40+grrf+tax

Took more than a few tries to get my plan to as close to next_godfather :cheesygri

how were u able to get the 1GB data as appose to the 500 MB data that's included in the package...

i got the same thing as you but my base plan is $50 with canada LOCAL my 5

can you put in details what each credit is for... *i.e. you mentioned u;re getting $30 worth of credits... break them down so it can be of help to other people when they phone retentions*

[darshan_4]

50 Base Plan (Data + Voice)

150 Min + 500MB data + My 5 Local
100 Free min
+$5 Evenings and Weekends start at 6pm
+$5 Rogers to Rogers
+$10 Incoming Free
+$10 Retentions Value Pack *2500 Text/Caller ID/VoiceMail*
+Free 100 LD min

Credits:
-$5 Evenings and Weekends start at 6pm
-$5 Rogers to Rogers
-$10 Incoming Free
-$10 Retentions Value Pack *2500 Text/Caller ID/VoiceMail*
-$5 Data
-$5 Monthly Plan Credit

$40 + 2.58 GRRF + 13% Tax = $48.12

thx to all those who helped

[ezack]

how were u able to get the 1GB data as appose to the 500 MB data that's included in the package...

i got the same thing as you but my base plan is $50 with canada LOCAL my 5

can you put in details what each credit is for... *i.e. you mentioned u;re getting $30 worth of credits... break them down so it can be of help to other people when they phone retentions*

Pretty much was aiming for my5 Canada wide plan with 500mb of data and being with rogers for a while rep noted my tenure and offered me the plan.

Well I have $5,$10 and a $15 monthly plan credit equaling $30 plus I got another $5 credit for data for the extra 500mb equaling 1gb ($60 plan has already a 500mb data).

Features specifically being credited are R2R, free incoming, Even/Wknd 6pm-7am and 100 LD mins.

And it does help to have an easy going retention's rep of the opposite sex when negotiating your plan.
Hope that helps.

[deftpunk]

That is a pretty damn good plan, I would sign in an instant if I were you. Is your contract almost over or something?

Yes, I've been out of my contract for a few months. I'm on a semi-decent corporate voice plan that was a 3 year commitment, but the same plan/costs continue after the 3 years. I've been with Rogers wireless for about 7 years now. To get this deal I will no longer be a corporate customer.

I might try for 1GB of data for the same cost.......or keep the offer and try to get another $5 off per month. All depends on the rep I get....I should have pushed for a bit more with the last rep who was great to deal with!

[delhite]

so i upgraded to the bold 9700 from a bold9000 last month(jan 28th) and paid 199 i'm looking now and it sells for 149 will i be able to get the 50$ price drop back?

[TypeS_A-Spec]

wow, i only have 50 more mins and am paying almost $10 more. what was the plan before and how long have you been a rogers customer?

I was on the $20 retention plan with free @6pm, 500 text and call display and rogers to rogers. After taxes it cost roughly $25. But i gave up that plan for the new $17.50 retention plan because my brother doesn't need the 250minutes and needed more text. So I got them to switch out the $20 retention for the $17.50 retention plan with GRRF


oh damn... that's a sick plan.
how you manage to get that? :D

Just ask to be switched to the $17.50 retention plan

[mattt33]

so i upgraded to the bold 9700 from a bold9000 last month(jan 28th) and paid 199 i'm looking now and it sells for 149 will i be able to get the 50$ price drop back?
Looks like you're still within the first 30-day period. I'd call in asap to try and get them to make the adjustment!

[Persuade]

so i upgraded to the bold 9700 from a bold9000 last month(jan 28th) and paid 199 i'm looking now and it sells for 149 will i be able to get the 50$ price drop back?

Don't forget about the $50 rebate form! that's another $50 bucks in ur pocket!

The form is somewhere in this thread (shopper-x sig maybe?)

[MadCowTom]

so i upgraded to the bold 9700 from a bold9000 last month(jan 28th) and paid 199 i'm looking now and it sells for 149 will i be able to get the 50$ price drop back?

Looks like you're still within the first 30-day period. I'd call in asap to try and get them to make the adjustment!

I think it is 15 days not 30 days anymore. I call on the 17th day early this month and they won't give it to me but anyway no harm trying.

[Vov86]

Just signed up for another three years. I'm on Tier 1, Rogers customer since 2005. Retention CSR and their manager claim I cannot get more discounts, this is the maximum. I'm not sure about that but I didn't have too much time and energy to argue. I only needed a voice plan, no data.

Here's what I got:

LG Xenon GR500 $49.99 ($50 MIR)
Hardware upgrade fee $0
$17.50 200 Wkday Unitd Eve/Wkends
6 p.m. Early Evenings Option $7
GRRF $2.58
Retention Value Pack (Who Called, voicemail etc.) $10

Early Evening Option Cr $7
Monthly Plan Credit $5

Total $25.08 + Taxes = $28.34

[P10n33R]

Took the first plan I was offered. Not the greatest deal, but I think it's alright and should fit my requirements

200 weekday minutes
100 ld
voice mail
caller id
Unlimited E/W starting at 6
r2r
500 mb
100 text

for 40.08+grrf and tax

Got the Bold 9700 for 149.99 + $35 administration fee - $35 credit on my cable bill.

[babysham]

Looking to possibly add Rogers home phone and/or internet. Any deals or alternatives out there?

[next_godfather]

Changed from epp plan to My5 Can-wide

$60 250min UNLIMITED MY5 Canada-Wide
$10 CID/VM/2500 txt
$5 1gb data
-$30 monthly plan credit
-$5 data credit
R2R
Free incoming
Even/Wknd 6pm-7am
100 LD mins

Total $40+grrf+tax

Took more than a few tries to get my plan to as close to next_godfather :cheesygri



very nice... props to you,
you have outdone me, as you have 1gb data, not 500mb :)

[P10n33R]

Quick question, I posted my plan a few posts up.

I got the r2r option, but my plan doesn't become active until the 3rd of March, sine I already agreed to r2r would it be possible to switch it to unlimited incoming?

[Newman26]

My new plan came into effect today and asked rogers to review my plan and managed to get Rogers to Rogers added for free. Just when I didn't think I could get more out of them... at this point I don't think I can since the retentions guy even said this is one of the best plans he's ever seen.

So my plan is the following:

- EPP plan $17.50
200 day time minutes
Unlimited Evenings and Weekends
6 PM Early evenings

- 1GB Data Plan $30.00

- Smartphone Value Pack $20.00
Caller ID
Voicemail
Unlimited text incoming/outgoing
Unlimited picture incoming/outgoing

- Unlimited Incoming calls $10.00

- Rogers to Rogers $5.00

- 1000 Long Distance Minutes $10.00

Discounts:

$15.00 monthly on plan
$10.00 monthly on data
$10.00 monthly on long distance minutes
$10.00 monthly on unlimited incoming calls
$5. 00 monthly on Rogers to Rogers

total $92.50 (plan) - $50.00 (credits) = $42.50 + $2.58 (GRRF) + $5.86 (Tax) = $50.94

Basically told them that I changed my plan a few weeks ago and was promised all of the above and Rogers to Rogers and that was the sticking point of changing from a My-5 Canada and renewing for 3 years and the guy was very helpful and added them after changing the credits around from my initial post. Don't matter what he credits so long as it comes out the same. :)

[drhorrible]

After my last call in, this is what my plan should be:

500 anytime minutes
evenings at 5PM
unlimited incoming
1000 Canadian LD minutes
retention value pack
6GB data plan

Total is $40+SAF+911+taxes = $53.14

I say 'should' because I think my next bill is going to be wrong and I'm going to have to call in again.

[dorko]

My new plan came into effect today and asked rogers to review my plan and managed to get Rogers to Rogers added for free. Just when I didn't think I could get more out of them... at this point I don't think I can since the retentions guy even said this is one of the best plans he's ever seen.

So my plan is the following:

- EPP plan $17.50
200 day time minutes
Unlimited Evenings and Weekends
6 PM Early evenings

- 1GB Data Plan $30.00

- Smartphone Value Pack $20.00
Caller ID
Voicemail
Unlimited text incoming/outgoing
Unlimited picture incoming/outgoing

- Unlimited Incoming calls $10.00

- Rogers to Rogers $5.00

- 1000 Long Distance Minutes $10.00

Discounts:

$15.00 monthly on plan
$10.00 monthly on data
$10.00 monthly on long distance minutes
$10.00 monthly on unlimited incoming calls
$5. 00 monthly on Rogers to Rogers

total $92.50 (plan) - $50.00 (credits) = $42.50 + $2.58 (GRRF) + $5.86 (Tax) = $50.94

Basically told them that I changed my plan a few weeks ago and was promised all of the above and Rogers to Rogers and that was the sticking point of changing from a My-5 Canada and renewing for 3 years and the guy was very helpful and added them after changing the credits around from my initial post. Don't matter what he credits so long as it comes out the same. :)

Sweet plan but if I were you, I'd be worried to get audited.
you're having 25$ of credits on a 17.50$ plan (there is no feature credit for long distance)
If you go through 3 yrs w/o being audited, major props!
And if you don't need picture msgs, I'd go with the 2500txts/cid/vm and save another 10$ :cheesygri

[Newman26]

Sweet plan but if I were you, I'd be worried to get audited.
you're having 25$ of credits on a 17.50$ plan (there is no feature credit for long distance)
If you go through 3 yrs w/o being audited, major props!
And if you don't need picture msgs, I'd go with the 2500txts/cid/vm and save another 10$ :cheesygri

thanks,
Yeah I thought about getting the retentions value pack but 2500txt per month isn't enough or else I probably would have changed it over to that. and like you said if I cut this plan anymore I'm sure it'll raise a red flag soon, and I'm pretty confident that the plan will stick for 3 years as I don't really plan on calling them anymore unless they screw up my bill which i highly doubt as I see all the discounts applied on my account.

[TwztedElegance]

Took the first plan I was offered. Not the greatest deal, but I think it's alright and should fit my requirements

200 weekday minutes
100 ld
voice mail
caller id
Unlimited E/W starting at 6
r2r
500 mb
100 text

for 40.08+grrf and tax

Got the Bold 9700 for 149.99 + $35 administration fee - $35 credit on my cable bill.
That's sweet, how'd you get them to offer you that? And was your contract ending when you called in?

[3klipze]

nvm

[Rx-87]

So are there any ways to get the Iphone without a data contract??

Looking into options or hook ups. I just renewed a 3 year contract with a decent contract.

250 Weekday / unlimited evening after 6pm / unlimited weekend
2500 text
R2R
CID, enhanced VM
no SAF but has the Government fee ($2.58)

Total under $26 dollars after tax.

[subsector]

What's up with Rogers' Voice And Data Plans lately on their website?

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WLRS_Plans

First, they changed the $50 Voice And Data Plan for less daytime minutes and downgraded the My5 from NationWide to Local. Then, Rogers added the My5 NationWide and a bit more minutes to become the $60 Voice And Data Plan. Now, they only have a $70 Voice And Data Plan on their website...

Rogers, oh Rogers...what is going on???

[mattt33]

So are there any ways to get the Iphone without a data contract??

Looking into options or hook ups. I just renewed a 3 year contract with a decent contract.

250 Weekday / unlimited evening after 6pm / unlimited weekend
2500 text
R2R
CID, enhanced VM
no SAF but has the Government fee ($2.58)

Total under $26 dollars after tax.
Are you saying you just renewed a new 3 year contract without doing an upgrade? Well it would have been ideal to negotiate for the data when you signed on for this new plan.

However, it may still be doable if you're willing to add a data package. How much usage are you looking at?

With regards to 'options' you speak of, what exactly are you looking for? As well, what 'hook up' do you have in mind, since your wireless is already connected - unless your intentions are to add another line to your existing account.

[mattt33]

What's up with Rogers' Voice And Data Plans lately on their website?

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WLRS_Plans

First, they changed the $50 Voice And Data Plan for less daytime minutes and downgraded the My5 from NationWide to Local. Then, Rogers added the My5 NationWide and a bit more minutes to become the $60 Voice And Data Plan. Now, they only have a $70 Voice And Data Plan on their website...

Rogers, oh Rogers...what is going on???
Apparently the MY5 option on the $50 plan there STILL DOES come with the Canada-wide feature - i know of two individuals who just signed on within the past week who received it even though it says local on the website (and they didn't even ask for nation-wide).

[P10n33R]

That's sweet, how'd you get them to offer you that? And was your contract ending when you called in?


My 3 year contract was ending in September of 2010. I've been a customer for nearly half my life and I had a retentions agent match a deal Telus "offered" me.


The first agent I spoke to had no interest in offering me anything and told me when the earliest date I could be canceled by was. Our phone conversation was disconnected briefly after that.

I might call back in to see if they can modify anything to add more credits.

[humpy]

Thought I'd post my non-negotiated plan I've had for years and see if there's a reason for me to call Rogers.

Their website says my plan is:

Corporate Business Plan
$40 a month for 450 Weekday / Unltd Weekends
+ $6.95 SAF
+ $0.50 911
+ $5.00 6pm Evenings
+ tax

I pay $0.15 for text messages, but rarely go over a few dollars.

I get inter-company calls free as far as I know (my biz partner), plus voicemail, caller ID, and it says "cdn corporate long distance" and "canada to US long distance" and "exact pricing" if that really means anything at all.

I have no contract, and will not enter into one.

I have an iphone, but won't pay more to have data, as I'm usually home. I doubt I'd be able to get a good data package without paying a lot or entering into a contract.

Unlimited incoming sounds good to me, as I'd like to cancel my VOIP phone with Primus. Maybe having that added would be nice, so we could talk in the day without worrying about it.

Going through my bills we usually use around 200-300 minutes of weekday a month, only once going over to the tune of $25.. Wonder what happened that month... Always pay $2-4 in text messaging, and sometimes a few bucks in LD, probably mostly to Mexico so no deal there.

Any advice appreciated!

[onkelhans]

My new plan came into effect today and asked rogers to review my plan and managed to get Rogers to Rogers added for free. Just when I didn't think I could get more out of them... at this point I don't think I can since the retentions guy even said this is one of the best plans he's ever seen.

So my plan is the following:

- EPP plan $17.50
200 day time minutes
Unlimited Evenings and Weekends
6 PM Early evenings

- 1GB Data Plan $30.00

- Smartphone Value Pack $20.00
Caller ID
Voicemail
Unlimited text incoming/outgoing
Unlimited picture incoming/outgoing

- Unlimited Incoming calls $10.00

- Rogers to Rogers $5.00

- 1000 Long Distance Minutes $10.00

Discounts:

$15.00 monthly on plan
$10.00 monthly on data
$10.00 monthly on long distance minutes
$10.00 monthly on unlimited incoming calls
$5. 00 monthly on Rogers to Rogers

total $92.50 (plan) - $50.00 (credits) = $42.50 + $2.58 (GRRF) + $5.86 (Tax) = $50.94

Basically told them that I changed my plan a few weeks ago and was promised all of the above and Rogers to Rogers and that was the sticking point of changing from a My-5 Canada and renewing for 3 years and the guy was very helpful and added them after changing the credits around from my initial post. Don't matter what he credits so long as it comes out the same. :)

Great plan - it's just like mine (credit for credit) but I have 50 bonus daytime and 6 GB data and no R2R or incoming, only 100 LD and the $10 retentions value pack for a $39.64 total.
Well Done! :-0

[mike200015]

Great plan - it's just like mine (credit for credit) but I have 50 bonus daytime and 6 GB data and no R2R or incoming, only 100 LD and the $10 retentions value pack for a $39.64 total.
Well Done! :-0

Nice plan guys! I have a similar type of plan, but I'm paying about $55 now, without the UL incoming or R2R. Looking to see how to change it around to get the price down to about the $40-45 mark. Any suggestions?

Here's what I got:

- 250 UL eve/wknd plan $20.00
250 day time minutes
Unlimited Evenings and Weekends

- 6PM early eve. option $5.00
- 6GB Data Plan $30.00

- Caller ID $7.00 (part of the voice plan)
- Visual Voicemail $8.00
- 2,500 Text $10

- 1000 Long Distance Minutes $5.00

Discounts:

$20.00 monthly on plan
$5.00 monthly on data
$7.00 monthly on Caller ID
$5.00 monthly on 6PM early eve.

So about $48 - 15% discount + SAF + tax = ~$55

[subsector]

Apparently the MY5 option on the $50 plan there STILL DOES come with the Canada-wide feature - i know of two individuals who just signed on within the past week who received it even though it says local on the website (and they didn't even ask for nation-wide).

Thanks mattt33 for the info. I checked the Rogers website this morning and apparently it's corrected now, as it reflects the $50, $60 and $70 Voice And Data Plans once again. I might just give Rogers a call very very soon...

[Newman26]

Nice plan guys! I have a similar type of plan, but I'm paying about $55 now, without the UL incoming or R2R. Looking to see how to change it around to get the price down to about the $40-45 mark. Any suggestions?

Here's what I got:

- 250 UL eve/wknd plan $20.00
250 day time minutes
Unlimited Evenings and Weekends

- 6PM early eve. option $5.00
- 6GB Data Plan $30.00

- Caller ID $7.00 (part of the voice plan)
- Visual Voicemail $8.00
- 2,500 Text $10

- 1000 Long Distance Minutes $5.00

Discounts:

$20.00 monthly on plan
$5.00 monthly on data
$7.00 monthly on Caller ID
$5.00 monthly on 6PM early eve.

So about $48 - 15% discount + SAF + tax = ~$55

Hey,

just a few quick questions about your plan so I have some background info so i may suggest ways to make your plan better. How long have you been on your current contract, how long have you been a rogers wireless customer, and do you or any of your relatives (immediate family) have rogers services? If you can answer those i would gladly help you out in getting more for your buck.

[mike200015]

Hey,

just a few quick questions about your plan so I have some background info so i may suggest ways to make your plan better. How long have you been on your current contract, how long have you been a rogers wireless customer, and do you or any of your relatives (immediate family) have rogers services? If you can answer those i would gladly help you out in getting more for your buck.

Hey thanks for the help. I have been on this contract for close to 2 years now, expires some time mid 2011. We have been customers for 10+ years, but wireless only 2. As for services, we currently have all rogers services (phone, internet, digital cable, wireless).

[Ix2L]

swapped out from 6gb to 150mb .. as I am using a blackberry and never exceed 150mb without tethering.

current plan is below ..
http://img708.imageshack.us/img708/2253/pland.png
http://img444.imageshack.us/img444/2752/plan2.png

If you are confused .. breakdown of my plan is:
$15 for 150mb data
$10 for 250mins/caller ID/voice mail
$5 for 500 texts
+ 6.95 SAF + 0.50 911 + TAXES

TOTAL
~$42.32/month

I am going to call right on feb. 18 next year, when I am eligible for a hardware upgrade again. To try and get a $5 credit on the texts. As of now I am really happy with what I am currently paying.

[pathogenic]

I have something similar to him. Except I have 375 daytime and no incoming. Basically:

375daytime
6p-7am eve/wknd (the 7-8am thing is not major imo, nobody should be awake and talking that early :cheesygri)
R2R
CID/VM/2500txt
1000LD CDN
500mb

for $37.58 after GRRF and $42.48 after ON tax. I've had it since october. The bill has NEVER worked! LOL. NEVER. I call in every month to get them to credit money back to me. And they all ***** about how its a $20 base plan with $40 in credit so the system rejects it. For those people getting amazing deals, be forewarned that you might have to deal with this crap too. So far they've tried putting all the credits into monthly plan credits back and doing it feature-by-feature. No luck either way.

Although the last rep I talked with said its cause I had a corporate tag that was still on my account. She removed it, and I'm just gonna hope it works this month...

I have something similar...I just got my first bill and everything was correct. I'm still on the SAF instead of the GRRF for some reason.
250 daytime
unlim eve/wknd from 8pm
unlimited incoming
2500 texts/VM/CID
1000 LD
150mb
for 42.XX (including tax, SAF)

I want 500mb of data but I'm not sure if I can squeeze that out of them without increasing my bill.

[integra99]

my cousin just signed a 3 yr contract with rogers and is over paying monthly. $70+/month... can we still call retentions and negotiate to lower the monthly plan even though he just signed with rogers?(2 weeks ago)

[allyl100]

I just went to the rogers store, and ugpraded my phone to the lg neon, they charged me 69$+activation fee, with 50$ MIR. Is this a bad deal?
I had wanted to get a blackberry but they told me it was going to be like 300$, even though I would sign on for a data plan and was due for an upgrade.
I'm just a bit confused as the service in the store was very poor...
What is the going rate to upgrade to a blacberry curve, I thought it would just be the internet price?

[Newman26]

I just went to the rogers store, and ugpraded my phone to the lg neon, they charged me 69$+activation fee, with 50$ MIR. Is this a bad deal?
I had wanted to get a blackberry but they told me it was going to be like 300$, even though I would sign on for a data plan and was due for an upgrade.
I'm just a bit confused as the service in the store was very poor...
What is the going rate to upgrade to a blacberry curve, I thought it would just be the internet price?

Did you call customer relations (retentions) before you went to the store to do the HUP? Rogers Stores have pretty much no discounts if any.

[mike200015]

my cousin just signed a 3 yr contract with rogers and is over paying monthly. $70+/month... can we still call retentions and negotiate to lower the monthly plan even though he just signed with rogers?(2 weeks ago)

You can try calling to get some discounts added on, ask to be transferred to Customer Relations and speak to them. Usually they tell you to wait about 6 months after signing a new contract (as a new customer) to get any discounts, but depending on the rep, some may do it for you.

[Goonish]

How did I do? I'm personally quite pleased with it.

300 weekday (200 + 100 bonus)
unlimited evenings after 6pm / unlimited weekends
2500 sent texts / unlimited incoming
caller ID
enhanced voicemail

Total: $17.50 + $2.58 + tax

How does this rank on the scale?

[MadCowTom]

I just went to the rogers store, and ugpraded my phone to the lg neon, they charged me 69$+activation fee, with 50$ MIR. Is this a bad deal?
I had wanted to get a blackberry but they told me it was going to be like 300$, even though I would sign on for a data plan and was due for an upgrade.
I'm just a bit confused as the service in the store was very poor...
What is the going rate to upgrade to a blacberry curve, I thought it would just be the internet price?

Definitely you are way over paid for lg neon. If you talk to customer retention for HUP, you will probably get the curve8900 for $99.

[ezack]

How did I do? I'm personally quite pleased with it.

300 weekday (200 + 100 bonus)
unlimited evenings after 6pm / unlimited weekends
2500 sent texts / unlimited incoming
caller ID
enhanced voicemail

Total: $17.50 + $2.58 + tax

How does this rank on the scale?

That's pretty sweet that you were able to add another 100 bonus mins on the epp price.

[u0dcameron]

How did I do? I'm personally quite pleased with it.

300 weekday (200 + 100 bonus)
unlimited evenings after 6pm / unlimited weekends
2500 sent texts / unlimited incoming
caller ID
enhanced voicemail

Total: $17.50 + $2.58 + tax

How does this rank on the scale?

Somehow I don't believe this a tall.

So your getting the 17.50 EPP plan and they gave you the 15$ (Or 10$ if you get through retentions) VP for free... doesn't make sense at all to me :s

I mean I have exactly what you have and I have 150MB of Data and my plan is about 45$ after tax which isn't great it's decent not great. But still that big of a difference, little crazy.

[ezack]

Somehow I don't believe this a tall.

So your getting the 17.50 EPP plan and they gave you the 15$ (Or 10$ if you get through retentions) VP for free... doesn't make sense at all to me :s

You can get this vp beacuse I was on it before minus the extra 100 bonus min.

[kcirtap78]

why not. i have the 17.50plan
with rentention VP (credited)
Unlimited incoming (credited)
100ldmins (credited)


Somehow I don't believe this a tall.

So your getting the 17.50 EPP plan and they gave you the 15$ (Or 10$ if you get through retentions) VP for free... doesn't make sense at all to me :s

[craziecreampuff]

other than working for some huge company is there another way to qualify for EPP?

[kcirtap78]

actually gonna call tommorrow and try and get either 5pm evenings added for free or r2r.

[kcirtap78]

retention didn't even ask for a company name or anything for that matter. Dont think they care. But heard airmiles works and a few other member reward programs.


other than working for some huge company is there another way to qualify for EPP?

[u0dcameron]

why not. i have the 17.50plan
with rentention VP (credited)
Unlimited incoming (credited)
100ldmins (credited)

What I don't understand is why you have way more credits than your base plan, and it's not like your base plan is giving Rogers a decent chunk of change every month where they don't mind giving you credits..

You have basically the absolute cheapest plan Rogers offers, why would they give you 100 bonus minutes, 100 LD min free VP and 100 LDmins....

Just makes no sense to me I'd have to see a bill to believe it :s

[ezack]

How did I do? I'm personally quite pleased with it.

300 weekday (200 + 100 bonus)
unlimited evenings after 6pm / unlimited weekends
2500 sent texts / unlimited incoming
caller ID
enhanced voicemail



why not. i have the 17.50plan
with rentention VP (credited)
Unlimited incoming (credited)
100ldmins (credited)


unlimited incoming text not unlimited incoming call, possible but a stretch.

[kcirtap78]

ok well plan takes effect at 12am tonight. will post my bill. But the 100ld mins i have had for a couple of years and when i sign for my new plan they said i could keep it. Unlimited incoming was offered (didn't ask for it) and VP was credited as i already had voicemail and callerid with feature credits. which was 15$ credits. they just switched it to the VP with a 10$ credit. Now also added 15$ 150mb data to this plan. Total is suppose to be 32.50$ plus grrf + tax. but it seems they didnt remove one of my old monthly plan credits for 5$. So the plan might be 27.50.


What I don't understand is why you have way more credits than your base plan, and it's not like your base plan is giving Rogers a decent chunk of change every month where they don't mind giving you credits..

You have basically the absolute cheapest plan Rogers offers, why would they give you 100 bonus minutes, 100 LD min free VP and 100 LDmins....

Just makes no sense to me I'd have to see a bill to believe it :s

[kcirtap78]

and it is unlimited incoming calling, not text.

[zz24]

I have the exact same plan as him.. I posted it further back. It's legit. It's not the EPP plan, it's a 17.50 retention plan.

200 mins + 100 bonus
call id/vm/2500 text
unlimited even and weekend at 6

17.50 + 2.58
$22.69 all in with tax

I do not have unlimited incoming calls though..

[Goonish]

I have the exact same plan as him.. I posted it further back. It's legit. It's not the EPP plan, it's a 17.50 retention plan.

200 mins + 100 bonus
call id/vm/2500 text
unlimited even and weekend at 6

17.50 + 2.58
$22.69 all in with tax

I do not have unlimited incoming calls though..
I can see how my post could have been misinterpreted. Unlimited incoming texts, not calls.

[ZiggyStardust]

My 3 year contract ends in a couple days. Called Rogers and they offered me the following (assuming purchase of 2 x iPhone 3G 8GB phones). Please let me know if I should be asking for anything else.

1GB Shared Data
Unlimited local/Long Distance between my 2 lines
600 shared daytime minutes
Unlimited evening/weekend minutes starting at 6pm
2500 outgoing texts per phone, unlimited incoming texts per phone
Detailed Billing
Call display w/Name display
Enhanced voicemail
My5 (5 numbers per line)

One-time fee of $99 per phone
One-time admin fee of $35 per phone
$141.43 (all in) per month

Thanks for your input.

-ZS

[Newman26]

My apologize, after looking at my services more closely it seems the unlimited incoming calling feature was added to my plan and is not being credited hence I'm only getting a $40.00 monthly credit which makes it less likely to get flagged for too many credits. So in other words they do have a code to add unlimited incoming calls to your plan for $0.00 and a credit would not show up as it looks like its part of your plan on paper.

[drhorrible]

My apologize, after looking at my services more closely it seems the unlimited incoming calling feature was added to my plan and is not being credited hence I'm only getting a $40.00 monthly credit which makes it less likely to get flagged for too many credits. So in other words they do have a code to add unlimited incoming calls to your plan for $0.00 and a credit would not show up as it looks like its part of your plan on paper.

If you have unlimited incoming credited, it should show up in the discounts section of your plan as "Incoming Calling Opt. Cr". If you do not see this, you probably will be paying $10 for it.

[kcirtap78]

here is what it looks like online. Will post a image of my bill when it is generated.
Updated just called in to get my credit extended. so now
3. Monthly Plan Credit 1 Yr - To be removed on 01/08/2010
=
Monthly Plan Credit 3 Yr - To be removed on 25/02/2013

So total price is 27.50 + grrf + tax = 34.44


My Current Price Plan
200 Wkday/Unltd. Eve/Wkends - $17.50

1. 6PM Early Eve. Calling Option
2. Unlimited Incoming Calls Opt.
3. 200 Weekday Minutes
4. Unlimited Eve/Wknd Minutes


Additional Services

1. Detailed Billing
2. 2500 Sent/Unl. Received Txt
3. Call Forward/Trans.Pay Per Use


Additional Charges**

1. 6PM Early Eve. Calling Option - $7.00 - Monthly
2. Gov't Regulatory Recovery Fee - $2.98 - Monthly


Discount(s)

1. Digital Call Display Credit - To be removed on 26/02/2010
2. Early Evening Option Cr
3. Monthly Plan Credit 1 Yr - To be removed on 01/08/2010 (5$ credit)
4. Monthly Plan Credit 3 Yr - To be removed on 30/01/2013 (10$ credit)
5. Incoming Calling Opt. Cr - To be removed on 25/02/2013
6. WhoCalled Service
7. Call Manager
8. Call Forwarding/Transfer


My Current Wireless Essentials

Miscellaneous
$0.00 100 Canadian LD Minute
More Info
$0.00 APN3-Blackberry.Net W/GPRS
More Info
$10.00 Unlimited Incoming Calls Opt.
More Info
$10.00 Value Pack
More Info
$15.00 Data Service Plan 150MB
- term expires on 05/02/2013


What I don't understand is why you have way more credits than your base plan, and it's not like your base plan is giving Rogers a decent chunk of change every month where they don't mind giving you credits..

You have basically the absolute cheapest plan Rogers offers, why would they give you 100 bonus minutes, 100 LD min free VP and 100 LDmins....

Just makes no sense to me I'd have to see a bill to believe it :s

[Newman26]

If you have unlimited incoming credited, it should show up in the discounts section of your plan as "Incoming Calling Opt. Cr". If you do not see this, you probably will be paying $10 for it.

Nope, if you go to add-ons and go all the way to the bottom it lists it under miscellaneous and the price clearly indicates $0.00. So why would they need to credit something that is being given to me for free?

[u0dcameron]

here is what it looks like online. Will post a image of my bill when it is generated.
Updated just called in to get my credit extended. so now
3. Monthly Plan Credit 1 Yr - To be removed on 01/08/2010
=
Monthly Plan Credit 3 Yr - To be removed on 25/02/2013

So total price is 27.50 + grrf + tax = 34.44


My Current Price Plan
200 Wkday/Unltd. Eve/Wkends - $17.50

1. 6PM Early Eve. Calling Option
2. Unlimited Incoming Calls Opt.
3. 200 Weekday Minutes
4. Unlimited Eve/Wknd Minutes


Additional Services

1. Detailed Billing
2. 2500 Sent/Unl. Received Txt
3. Call Forward/Trans.Pay Per Use


Additional Charges**

1. 6PM Early Eve. Calling Option - $7.00 - Monthly
2. Gov't Regulatory Recovery Fee - $2.98 - Monthly


Discount(s)

1. Digital Call Display Credit - To be removed on 26/02/2010
2. Early Evening Option Cr
3. Monthly Plan Credit 1 Yr - To be removed on 01/08/2010 (5$ credit)
4. Monthly Plan Credit 3 Yr - To be removed on 30/01/2013 (10$ credit)
5. Incoming Calling Opt. Cr - To be removed on 25/02/2013
6. WhoCalled Service
7. Call Manager
8. Call Forwarding/Transfer


My Current Wireless Essentials

Miscellaneous
$0.00 100 Canadian LD Minute
More Info
$0.00 APN3-Blackberry.Net W/GPRS
More Info
$10.00 Unlimited Incoming Calls Opt.
More Info
$10.00 Value Pack
More Info
$15.00 Data Service Plan 150MB
- term expires on 05/02/2013

Ok well having 15$ Data changes everything I can understand the plan because you just almost doubled your monthly income for Rogers so if you had mentioned that it would have been more believable.

[kcirtap78]

actuall the data was added last to the plan. The voice part was all negotiated before i took the data. Except for the 5$ extra monthly credit which is just an added bonus by mistake i think. Once i had the deal set for the voice i asked about maybe getting a BB and she offered me the 150mb plan for 15$. Didn't even bother trying to get a credit on the data as i was paying 39.40 after tax in with no incoming, no text and no data. My bill originally was set to be 40.04all in. But now at 34.45 all in i am more then happy. If i decide to cancel the data my bill would be 12.50 + grrf (2.98 in quebec) + tax = 17.50 tax in :), but that might be an audit waiting to happen.



Ok well having 15$ Data changes everything I can understand the plan because you just almost doubled your monthly income for Rogers so if you had mentioned that it would have been more believable.

[Sniper001]

I have something similar...I just got my first bill and everything was correct. I'm still on the SAF instead of the GRRF for some reason.
250 daytime
unlim eve/wknd from 8pm
unlimited incoming
2500 texts/VM/CID
1000 LD
150mb
for 42.XX (including tax, SAF)

I want 500mb of data but I'm not sure if I can squeeze that out of them without increasing my bill.
I pay literally $10 more than you exactly (including tax,SAF/GRF) and I have everything the same as you (250 daytime/1000 LD) except I have 6 PM early evenings instead of 8 PM, I have unlimited text/picture/video messages instead of just 2500 texts, and I have 500 MB instead of 150 MB...

Something I think is much worth it that I think you should try and match.

[jayace]

Tell them that you are looking to upgrade to an iPhone, that you have a Bell corporate plan through work, and Bell has offered you a good iPhone plan (say, 250 minutes, evenings at 6, unlimited incoming, bell to bell, 1GB of data, CID/text/VM for $50+tax, and that you were wondering what Rogers could offer you based on your tenure with them. Say that you'll be porting your line out if they can't offer a competitive plan.

Took this same advice and was able to get 250 daytime, unlimited evenings/weekends after 6pm, 100min Cdn LD, CD/CID/enhanced VM, 500 outgoing txt, unlimited incoming txt and 1GB Data, for $45.58 + GRF & GST.

32GB iphone 3gs (black) for $299 on 3 year term.

I was 18 months into my 2 year term and have been a Rogers customer for 16 years and was most recently on the N95 with a $60 plan so all that probably helped.

Thanks for the awesome advice drhorrible!

[next_godfather]

I pay literally $10 more than you exactly (including tax,SAF/GRF) and I have everything the same as you (250 daytime/1000 LD) except I have 6 PM early evenings instead of 8 PM, I have unlimited text/picture/video messages instead of just 2500 texts, and I have 500 MB instead of 150 MB...

Something I think is much worth it that I think you should try and match.

i agree with you, he should match providing he is not on a blackberry (or if he was, he was using ridiculous amounts of data and text)... if he has no need for such amount of data.. the texting part (2500, is plenty)... he has no need, then adding 5 bucks more (or saying u r a student) should help him in matching the price plan.

[kanechart]

Is this a good deal. I have issues with rogers and my iPhone but they will send me a HTC Magic+ ( http://www.rogers.com/web/link/wirelessBuyFlow?forwardTo=PhoneThenPlan&productType=normal&productId_Detailed=MAGICPLUSR&N=52+11+4294965972 )

For the price listed there so $80 + $35 admin fee + 5 months added to my contract..

I was really upset and easily willing to quit their services.

Anyways I was wonder can i do better?

[subsector]

Apparently the MY5 option on the $50 plan there STILL DOES come with the Canada-wide feature - i know of two individuals who just signed on within the past week who received it even though it says local on the website (and they didn't even ask for nation-wide).

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WLRS_Plans

Oh look, today Rogers has updated their Voice And Data Plans "again". And yes, mattt33, they updated My5 to the Canada-Wide type for all of the Voice And Data Plans!

[Vov86]

Is this a good deal. I have issues with rogers and my iPhone but they will send me a HTC Magic+ ( http://www.rogers.com/web/link/wirelessBuyFlow?forwardTo=PhoneThenPlan&productType=normal&productId_Detailed=MAGICPLUSR&N=52+11+4294965972 )

For the price listed there so $80 + $35 admin fee + 5 months added to my contract..

I was really upset and easily willing to quit their services.

Anyways I was wonder can i do better?

Ask them to waive admin fee. They will tell you it's mandatory but keep insisting.

[kanechart]

I got owned hardcore by Rogers.

they said 5 months I called today they said 3 years.. And shes like well your almost at 1 year 5 months you must be mistaken. I told her no..

Then she said she is offering me a good deal the HTC Magic for 79.99 or the dream for 49.99 (cough) She said even new customers can't get it for this deal lol +3 year contract :(

I said I feel that you are mistaken and beep beep yeah some how the call got disconnected and how does that only happen when I'm on the phone with rogers? Is that so they can do a clean log if I asked the chief privacy officer for a transcription?

Anyways she calls me on my cell phone and we finish the talk.

I explained how even new customers get it for the price she offered.


And Holy crap I was really mad. Here I was hoping get a admin fee waived and instead I was lied twice once about the 5 months only added to the contract and again by this Ashley and she was the supervisor about the even new customers can't get this plan.

I told her straight up I went to the apple store they said there is for sure a defect its common sometimes on the layering of the I got confused but something about the sensor layer blah blah.

Anyways what happen he said just call rogers and your golden they will send you a new one and your good to go..

But now I find out after 12 months rogers will do NOTHING.


Now I'm like super angry and bahhh

Anyways I told her I will hang up now I would like a transcripts of the call and now I'm writing a letter to the chief privacy officer at rogers.

[struongg]

hey guys!
i just got this plan for my friend
$17.50
200 weekday mins
unlimited eve and weekend at 6pm
$40 iphone package (-$10 data credit)
500mb of data
unlimited texting
caller id
voice mail
$5 rogers to rogers (-$5 rogers to rogers credit)
$2.58 govt fee
-1.75 bundle discount
so basically im looking at a total around 51.7

QUESTION: since my discounts are all featured credits would i be able to get a $10 monthly plan credit even though my base plan is only $17.5? and do you guys think would be able to get unlimited incoming call option added on my account for free? i want to try to bring my bill down to like 40$ do you think thats gonna get my account flagged?
please help

[TwztedElegance]

hey guys!
i just got this plan for my friend
$17.50
200 weekday mins
unlimited eve and weekend at 6pm
$40 iphone package (-$10 data credit)
500mb of data
unlimited texting
caller id
voice mail
$5 rogers to rogers (-$5 rogers to rogers credit)
$2.58 govt fee
-1.75 bundle discount
so basically im looking at a total around 51.7

QUESTION: since my discounts are all featured credits would i be able to get a $10 monthly plan credit even though my base plan is only $17.5? and do you guys think would be able to get unlimited incoming call option added on my account for free? i want to try to bring my bill down to like 40$ do you think thats gonna get my account flagged?
please help
Try this to get your bill down a bit, switch to the 500 MB normal data plan ($25-10=$15), and then ask for the retentions value pack (2500txt, CID,VM). Your data credit shouldn't get taken off and so you'll save a couple of bucks, assuming you don't need unlimited texting and 2500 is good enough.

[struongg]

Try this to get your bill down a bit, switch to the 500 MB normal data plan ($25-10=$15), and then ask for the retentions value pack (2500txt, CID,VM). Your data credit shouldn't get taken off and so you'll save a couple of bucks, assuming you don't need unlimited texting and 2500 is good enough.

i need the unlimited texting because i usually send out about 4000 texts.... before i called retention had a $10 monthly credit but i had an older plan ($20 200 mins and eves at 8 with saf) but he said that i do not qualify for that $10 monthly credit...im not sure if thats true or not

[ZiggyStardust]

I told her straight up I went to the apple store they said there is for sure a defect its common sometimes on the layering of the I got confused but something about the sensor layer blah blah.

To what defect are you referring?

-ZS

[kanechart]

To what defect are you referring?

-ZS

what do you mean referring to? the sensor layer glitching up i really don't know much about it but apparently apple gets a crap load of returns and a lot of companies now offer refurbs.


I was hoping for advice on what to do about a company that lies to your face :S

[gocanadago]

hey everyone!

this is my first post on RFD. i've been lurking on these forums for some time, and really owe it to everyone here in this particular thread for teaching me about the customer relations dept, and ultimately helping me get a good deal from rogers.

so, i just got off the phone with retentions, and upgraded to an iphone 3gs (16 gb) for $199. here is the deal that i negotiated:

250 minutes/unltd 6 pm evenings/wknds
500 MB data
2500 text/CID/VM
1000 LD minutes

total (including tax) = $53.77

i think i did well. the customer service rep that i spoke with was really nice, and was very accommodating.

what do you guys think?

thanks again, RFD! :)

[thetenken]

I called up Rogers just to see if they would give me anything since Wind is offering a $150 credit for people to port over. He asked what I would be interested in and I said I wanted unlimited incoming added (I know in theory I could get it but have been waiting for a good opportunity to ask for it) Right away he said no problem.

So if anyone is in a decent leverage position might be good to mention it.

*FYI I also called Fido and tried the same for my gf but all I got offered was +200 mins credited/month

Best of luck all!

[desiii]

i know this is retention thread only but,
rogers has a new student plan thats effective till march 31st.
$25
50 mins ( lol yea only 50)
unlimited texting
@6pm
+GRF+ Tax .

[Persuade]

i know this is retention thread only but,
rogers has a new student plan thats effective till march 31st.
$25
50 mins ( lol yea only 50)
unlimited texting
@6pm
+GRF+ Tax .

TERRIBLE! The most basic retention plan will out do this.

My old student plan for 4 years ago that I gave up this week for a retentions was this:

100 wkday
1000 eve/wknds @ 6
500 incoming
my5+5
$25+SAF+tax

[olwe]

How do you guys approach Retentions if you were told you were going to have a feature credited and when you got your bill, you see a charge for it?

When I called in a month ago, that credit was the reason I re-signed with Rogers and now seeing it on my bill not credited, I'm so angry. I even called in after I re-signed with them and made sure everything was in order and the lady on the other line said at first that she couldn't see the credit, then after I told her thefirst guy I talked to gave me that credit, she said yeah and it was there.

Any advise on what to tell them before I make the call?

[Averroes]

What do you all think of this plan? Can I get a better deal by calling retentions (maybe say that I am thinking about taking the Wind $150 credit offer).

I would like to have voicemail, a text messaging plan, and call forwarding for free.

I have been with Rogers for 10 months, and the contract is for 3 years. I am currently a student and the company I work for also has a corporate plan with Rogers.

CURRENT PLAN:

$45 Smartphone Voice and Data Plan with My5 Canadawide
200 weekday minutes
Unlimited evenings and weekends
My5 nationwide
+ $8 Call Display with Name Display
+ $7 Early evenings Starting at 6 pm
Credits: $10 Call Display + $7 Early Evenings

Total Bill: $43 + $6.95 (SAF) + $0.90 (911) + taxes = $57.20

BTW, I want to keep the My5 Canadawide, because I have family across Canada that I call regularly.

[ezack]

How do you guys approach Retentions if you were told you were going to have a feature credited and when you got your bill, you see a charge for it?

When I called in a month ago, that credit was the reason I re-signed with Rogers and now seeing it on my bill not credited, I'm so angry. I even called in after I re-signed with them and made sure everything was in order and the lady on the other line said at first that she couldn't see the credit, then after I told her thefirst guy I talked to gave me that credit, she said yeah and it was there.

Any advise on what to tell them before I make the call?

Say you will cancel if they don't put the credits back on and see if they can add calling options like unlimited incoming or r2r for your trouble.

[matrix_xrs]

Hey guys,

called retention and this is what i got offered.

200 daytime min
unlim evening and weekends starting at 6
called ID
voicemail
100 LD Min
500 mb data
first month bill free

all for $52.28

bold 9700 $149 and $35 admin fee



is this a good deal? what else can i do to get more credits?

i appreciate everyone comments.

thanks

[kcirtap78]

might want to try getting them to put you on the retention value pack. which included caller id, voice mail and 2500 txt, and either rogers to rogers or unlimited incoming with a credit.



Hey guys,

called retention and this is what i got offered.

200 daytime min
unlim evening and weekends starting at 6
called ID
voicemail
100 LD Min
500 mb data
first month bill free

all for $52.28

bold 9700 $149 and $35 admin fee



is this a good deal? what else can i do to get more credits?

i appreciate everyone comments.

thanks

[olwe]

How do you guys approach Retentions if you were told you were going to have a feature credited and when you got your bill, you see a charge for it?

When I called in a month ago, that credit was the reason I re-signed with Rogers and now seeing it on my bill not credited, I'm so angry. I even called in after I re-signed with them and made sure everything was in order and the lady on the other line said at first that she couldn't see the credit, then after I told her thefirst guy I talked to gave me that credit, she said yeah and it was there.

Any advise on what to tell them before I make the call?


So I called them and they discounted my total bill for another $5. The original credit that was promised was $7 but that's ok. I'm getting $21.95 in discounts already on a $20 plan.

[Raptors4Life]

Sisters Cell Phone Plan

My sister is currently in her first year at university and she is in the last year of a 3 year corporate (CIBC) contract with rogers, her contract expires Feb 2011.

My sister's plan is as follows:

http://www.zone.at/memberpages/member/filebase_new/S/sadio/plan.jpg

My sister was always on the 2500 sent text messages for $10 option. I called Rogers/Retentions in January 2010 and they were only able to offer her free unlimited text messaging until March 20, 2010. After this, my sister is back on the $10 for 2500 sent text messages option.

A few questions here then:

1. Since my sisters contract is expiring next Feb and she will be a student at university for the next 3 years, is it advisable for her to switch her account to one of the student plans or to stay on with the corporate plan?
2. My sister never sends more than 1000 text messages a month. Does Rogers have text messaging plans that are priced for 1000 text messages?



My Cell Phone Plan

Some notes about my plan:

Signed a 3 year corp (CIBC) plan contract in Feb 2007
Renewed contract for 3 years in Sept 2009
I have Activation Fee and Evening/Weekend Option Credits


My plan is as follows:
http://zone.at/memberpages/member/filebase_new/S/sadio/rogersbill_page_4.jpg

I was just wondering with my plan, I am happy with everything since I don't text that message and don't require a data plan. But, I was wondering if it would actually be possible for me to lower the monthly price of my plan by any chance?


Other Notes


My family also has Rogers Internet from May 2000
My family also has Rogers Cable since July 1990
My family's Rogers Cable and Rogers Internet are under one account number
My sister's cell phone and my cell phone are under one account number as well (different account number than the one for Cable and Internet)


Okay so there's my life story about Rogers and myself. I was wondering if anyone could help me out or provide any help or opinions:)

[tonytman]

hi everyone,

thanks so much to all for your posts. without your help I would not have been able to get such a good deal.

I've currently been offered the standard plans that have been discussed here, 250mins, R2R, 6pm calling, etc, etc. but with ONLY 1 gb of data.

the rep said that the 6gb was last offered in Oct of 2009 and is currently NOT available to these discounted retention plans.

Has anyone been able to get the 6gb data? If so, what do I say?

I am getting an iPhone and subscribe to Sirius sat radio so I will be streaming music, so I want the 6gb just as a safety net in case streaming uses a lot of data.


also, who knows the difference between Rogers 2 Rogers and Network Calling?


thanks again everyone,
tman

[CatDog]

you can get the SAF waved, and see if they will apply $5, $10 or $15 credit.

Finding a rep who will do any of that on a $25 plan will be the problem, but its possible.

[Tyop]

Just called Rogers and talked to CxR 'Ian' and I brought up the fact that Wind Mobile offered a $15 Voice Plan(Same)+$5 for Unlimited Texting and no system accessing fees whatsoever. So he offered me the extra same plan for $20+gst only.

[skyrink]

Done and done:

Old plan:
250 anytime miniutes
U/L Night and Weekends at 8pm

-2500 txts *credit*
Caller ID
Voicemail

-100 Canadian LD minutes *credit*

$20 + 6.95 +0.50 = $31.xx

New Plan:
200 anytime minutes
U/L Night and Weekends at 6pm

-2500 txts $10 - *$5 credit*
Caller ID
Voicemail

-100 Canadian LD minutes *credit*

$17.50 + $5 + $2.58 = $28.xx

$30 for Curve 8520 + $35 activation.
(I was also required to add on a 50 MB $15 data feature, but I'm cancelling after 1 month...so I'm basically paying an extra $115 for the curve)

[羽羽]

Done and done:

Old plan:
250 anytime miniutes
U/L Night and Weekends at 8pm

-2500 txts *credit*
Caller ID
Voicemail

-100 Canadian LD minutes *credit*

$20 + 6.95 +0.50 = $31.xx

New Plan:
200 anytime minutes
U/L Night and Weekends at 6pm

-2500 txts $10 - *$5 credit*
Caller ID
Voicemail

-100 Canadian LD minutes *credit*

$17.50 + $5 + $2.58 = $28.xx

$30 for Curve 8520 + $35 activation.
(I was also required to add on a 50 MB $15 data feature, but I'm cancelling after 1 month...so I'm basically paying an extra $115 for the curve)



how do you get that 5 dollars credit?

[Persuade]

Hey guys,

called retention and this is what i got offered.

200 daytime min
unlim evening and weekends starting at 6
called ID
voicemail
100 LD Min
500 mb data
first month bill free

all for $52.28

bold 9700 $149 and $35 admin fee



is this a good deal? what else can i do to get more credits?

i appreciate everyone comments.

thanks

You could do better than that. I got the same deal + 2500 texts, unlimited incoming, and Rogers 2 Rogers for 50.08+tax.

Tell them you need R2R and incoming and that Bell offered you a deal that included them.

[crownme]

Quick question:

Does R2R and unlimited incoming include calls made/received outside your local calling area?

I'm studying in London but I live in Toronto.

[jmedora]

might want to try getting them to put you on the retention value pack. which included caller id, voice mail and 2500 txt, and either rogers to rogers or unlimited incoming with a credit.


How much is this plan?

[kcirtap78]

not sure i understand you question, but caller id, 2500 txt and voicemail Value pack is 10$ from retention, 10$ for unlimited incoming, and 5$ for rogers to rogers. But they can all be credited with alittle convincing.


How much is this plan?

[MadCowTom]

Quick question:

Does R2R and unlimited incoming include calls made/received outside your local calling area?

I'm studying in London but I live in Toronto.

It does not. What R2R and Uld incoming means is those minutes are not count against your daytime minutes, long distance charge still apply if applicable.

[Newman26]

It does not. What R2R and Uld incoming means is those minutes are not count against your daytime minutes, long distance charge still apply if applicable.

Best way to get around LD charges of course is to get retentions to add 1000 anytime minutes on your plan and have them credit the whole amount of $10.00

[deftpunk]

Well I signed up on the plan I was promised as posted a few pages back:

350 daytime
Eve/wknds @ 6pm
UL incoming
CID/VM/unlim. text
1000 mins LD
500MB

$50.94 total including taxes and fees. (re-confirmed price right before placing the final order)

The plan took affect today so I went online to view the account changes. There were some mistakes.

So I phoned into cust. relations again and they fixed the plan........but they would NOT give me the price I agreed to! They are now saying $62 total. They said the price I was promised is not in the notes! So they would not adjust the price.

They advised me to contact the chief privacy officer by letter (regular mail) to have the call recording pulled and listened to. They suggested that I not accept the UPS delivery of my new Blackberry which would revert my account back to the way it was before.

I called in a second time and spoke to another rep and after they read the previous notes they would only give the same advice. I was not pleased so I cancelled my home phone and let them know they were at risk of losing ALL of my business over this. (cell phone + high speed extreme).

Has anyone ever gone through the chief privacy officer? Any suggestions? What do you guys think about all this?

[emoo69]

I called up Rogers just to see if they would give me anything since Wind is offering a $150 credit for people to port over. He asked what I would be interested in and I said I wanted unlimited incoming added (I know in theory I could get it but have been waiting for a good opportunity to ask for it) Right away he said no problem.

So if anyone is in a decent leverage position might be good to mention it.

*FYI I also called Fido and tried the same for my gf but all I got offered was +200 mins credited/month

Best of luck all!

EDIT!:
$61 not $70 since I found out the monthly credit was 15 not 5.

Thank you sir for the info, it helped me alot!!!.
My plan now is about $61

This is what I got

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $25.00

1. 250 Bonus Airtime Minutes
2. 250 Wkday/Unltd. Eve/Wkends
3. 25 Anytime Minutes
4. Early Evening/Weekend 6pm


Additional Services

1. Call Forward/Trans.Pay Per Use
2. Detailed Billing
3. Windsor/Detroit Rate Following
4. Unlimited Text Messages
5. Unltd Picture or Video Msgs.


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly
2. Call Forwarding/Transfer - $3.00 - Monthly
3.iPhone Value Pack+Vvmail - $20
4. Ringbacks -$1
6. 6gb data - $30

Discount(s)

1. $10 Data Discount - To be removed on 28/02/2013
2. Monthly Plan Credit 3 Yr ($15) - To be removed on 28/02/2013
3. Rogers to Rogers 3Yr Bonus - To be removed on 28/02/2013
4. 100 Anytime CDN LD Mins
5. WhoCalled Service
6. Call Manager
7. Call Forwarding/Transfer
8. Bonus Airtime Minutes - To be removed on 30/12/2012

[kcirtap78]

what is the break down of the credit on the plan. because to get to 50.94 it would have to be 42.50 before tax and gffr. Sounds like your at 52.50 before tax which = 62 with with tax and gffr. So you are missing a 10$ credit. what isn't credited?


Well I signed up on the plan I was promised as posted a few pages back:

350 daytime
Eve/wknds @ 6pm
UL incoming
CID/VM/unlim. text
1000 mins LD
500MB

$50.94 total including taxes and fees. (re-confirmed price right before placing the final order)

The plan took affect today so I went online to view the account changes. There were some mistakes.

So I phoned into cust. relations again and they fixed the plan........but they would NOT give me the price I agreed to! They are now saying $62 total. They said the price I was promised is not in the notes! So they would not adjust the price.

They advised me to contact the chief privacy officer by letter (regular mail) to have the call recording pulled and listened to. They suggested that I not accept the UPS delivery of my new Blackberry which would revert my account back to the way it was before.

I called in a second time and spoke to another rep and after they read the previous notes they would only give the same advice. I was not pleased so I cancelled my home phone and let them know they were at risk of losing ALL of my business over this. (cell phone + high speed extreme).

Has anyone ever gone through the chief privacy officer? Any suggestions? What do you guys think about all this?

[deftpunk]

what is the break down of the credit on the plan. because to get to 50.94 it would have to be 42.50 before tax and gffr. Sounds like your at 52.50 before tax which = 62 with with tax and gffr. So you are missing a 10$ credit. what isn't credited?

Thanks for the response. I'm not sure what isn't being credited....I think maybe the base plan they put me on is not right. When they quoted the original price of $50.94 I never asked for a brakedown, I was just happy with the total amount. Perhaps they were quoting me the $17.50 base plan + $40 data pack - $15 credit + $2.58 + 13%?

Here is what shows on Rogers.com right now:

250/Unlimited Eve/Wkds Plan - $25.00

1. 100 Bonus minutes
2. Early Evening/Weekend 6pm
3. Unlimited Incoming Calls Opt.
4. 250 Wkday/Unltd. Eve/Wkends
5. 25 Anytime Minutes


Additional Services

1. Detailed Billing
2. Call Forward/Trans.Pay Per Use
3. Unltd Picture or Video Msgs.
4. BlackBerry (BIS) Svc 500MB
5. Unlimited Text Messages


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly
2. Call Forwarding/Transfer - $3.00 - Monthly


Discount(s)

1. Better Choice Bundles 10% Disc
2. Digital Call Display Credit - To be removed on 28/02/2013
3. Early Eve/Wknd Option Cr - To be removed on 01/03/2010
4. Monthly Plan Credit 3 Yr - To be removed on 28/02/2013
5. Incoming Calling Opt. Cr - To be removed on 28/02/2013
6. 1000 Anytime CDN LD Mins
7. WhoCalled Service
8. Call Manager
9. Call Forwarding/Transfer


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount
$40 BlackBerry Data Value Pack (3-yr term) - term expires on 01/03/2013 RIM 9700BLKR
1000 Anytime CDN LD Mins All
Unlimited Incoming Calls Opt. All

[Newman26]

Well I signed up on the plan I was promised as posted a few pages back:

350 daytime
Eve/wknds @ 6pm
UL incoming
CID/VM/unlim. text
1000 mins LD
500MB

$50.94 total including taxes and fees. (re-confirmed price right before placing the final order)

The plan took affect today so I went online to view the account changes. There were some mistakes.

So I phoned into cust. relations again and they fixed the plan........but they would NOT give me the price I agreed to! They are now saying $62 total. They said the price I was promised is not in the notes! So they would not adjust the price.

They advised me to contact the chief privacy officer by letter (regular mail) to have the call recording pulled and listened to. They suggested that I not accept the UPS delivery of my new Blackberry which would revert my account back to the way it was before.

I called in a second time and spoke to another rep and after they read the previous notes they would only give the same advice. I was not pleased so I cancelled my home phone and let them know they were at risk of losing ALL of my business over this. (cell phone + high speed extreme).

Has anyone ever gone through the chief privacy officer? Any suggestions? What do you guys think about all this?

I have a similar plan except you have 350 mins and only 500MB where as I have 200 mins, 1GB, and rogers to rogers. And my total is suppose to be $50.94. my plan just switched on the 24th and the discounts wer not fully applied so I spent a good hour with the CSR explaining the total breakdown of how the plan was suppose to look. Afterward she agreed that there was obvious mistakes on the bill and credited my account. I also had her notate my account that my monthly bill is suppose to end up $50.94 no more no less. i will just have to wait and see next month if they've got the credit issues resolved.

[freddyprinze]

Well I signed up on the plan I was promised as posted a few pages back:

350 daytime
Eve/wknds @ 6pm
UL incoming
CID/VM/unlim. text
1000 mins LD
500MB

$50.94 total including taxes and fees. (re-confirmed price right before placing the final order)

The plan took affect today so I went online to view the account changes. There were some mistakes.

So I phoned into cust. relations again and they fixed the plan........but they would NOT give me the price I agreed to! They are now saying $62 total. They said the price I was promised is not in the notes! So they would not adjust the price.

They advised me to contact the chief privacy officer by letter (regular mail) to have the call recording pulled and listened to. They suggested that I not accept the UPS delivery of my new Blackberry which would revert my account back to the way it was before.

I called in a second time and spoke to another rep and after they read the previous notes they would only give the same advice. I was not pleased so I cancelled my home phone and let them know they were at risk of losing ALL of my business over this. (cell phone + high speed extreme).

Has anyone ever gone through the chief privacy officer? Any suggestions? What do you guys think about all this?

The same thing happened to me a couple of weeks ago. I was fuming mad as I had detailed notes on the conversation and was told that not all first line calls are recorded. The price difference was approx. $9 + taxes. I ended up taking lesser services (100 free LD minutes instead of 1000 mins) to keep the total bill low.

Rogers seems to be even more aggresive and arrogant with their cutomers (I've been with them 15 yrs on cable, internet and 6 yrs wireless)

[kcirtap78]

if you were qouted the 17.50 base plan then it would make sense. 17.50 plus 25 = 50.94. but you would lose some minutes. !7.50 plan only has 200mins but if you could keep your bonus mins you would be at 300. If the 50min doesn't bother you maybe try calling and have them put you on the 17.50 retention plan.



Thanks for the response. I'm not sure what isn't being credited....I think maybe the base plan they put me on is not right. When they quoted the original price of $50.94 I never asked for a brakedown, I was just happy with the total amount. Perhaps they were quoting me the $17.50 base plan + $40 data pack - $15 credit + $2.58 + 13%?

Here is what shows on Rogers.com right now:

250/Unlimited Eve/Wkds Plan - $25.00

1. 100 Bonus minutes
2. Early Evening/Weekend 6pm
3. Unlimited Incoming Calls Opt.
4. 250 Wkday/Unltd. Eve/Wkends
5. 25 Anytime Minutes


Additional Services

1. Detailed Billing
2. Call Forward/Trans.Pay Per Use
3. Unltd Picture or Video Msgs.
4. BlackBerry (BIS) Svc 500MB
5. Unlimited Text Messages


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly
2. Call Forwarding/Transfer - $3.00 - Monthly


Discount(s)

1. Better Choice Bundles 10% Disc
2. Digital Call Display Credit - To be removed on 28/02/2013
3. Early Eve/Wknd Option Cr - To be removed on 01/03/2010
4. Monthly Plan Credit 3 Yr - To be removed on 28/02/2013
5. Incoming Calling Opt. Cr - To be removed on 28/02/2013
6. 1000 Anytime CDN LD Mins
7. WhoCalled Service
8. Call Manager
9. Call Forwarding/Transfer


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount
$40 BlackBerry Data Value Pack (3-yr term) - term expires on 01/03/2013 RIM 9700BLKR
1000 Anytime CDN LD Mins All
Unlimited Incoming Calls Opt. All

[deftpunk]

if you were qouted the 17.50 base plan then it would make sense. 17.50 plus 25 = 50.94. but you would lose some minutes. !7.50 plan only has 200mins but if you could keep your bonus mins you would be at 300. If the 50min doesn't bother you maybe try calling and have them put you on the 17.50 retention plan.

The $17.50 plan is just a guess on my part. I didn't ask for a breakdown so I'm not sure how the 2 reps thought they would reach the $50.94 price with the plan they offered. :( It was either the $17.50 base plan, or as someone suggested above a $10 credit is missing.

Do you think it's worth a 3rd call to customer relations today? My 2nd call didn't go well......once he saw that the previous rep told me to go through the Chief Privacy Officer it was as if he was too scared to even touch my plan. I'm not sure what kind of notes the girl I talked to before him put on there..........she was typing up a storm.

I would rather work this out with cust. relations vs. writing a letter to the CPO.........but I don't know how at this point

[jamezgt]

Hi
can someone please confirm that on their bill the data credit is called data credit and monthly plan credit.... I was told I would get a data credit but now I'm told there's no such thing and I cannot get anotheronthly plan credit

[Newman26]

Hi
can someone please confirm that on their bill the data credit is called data credit and monthly plan credit.... I was told I would get a data credit but now I'm told there's no such thing and I cannot get anotheronthly plan credit

Shows plain as day on my bill "$10 Data Discount". If they say there isn't one and it's a monthly credit well then it's a monthly credit and not specifically attached to Data.

[Newman26]

The $17.50 plan is just a guess on my part. I didn't ask for a breakdown so I'm not sure how the 2 reps thought they would reach the $50.94 price with the plan they offered. :( It was either the $17.50 base plan, or as someone suggested above a $10 credit is missing.

Do you think it's worth a 3rd call to customer relations today? My 2nd call didn't go well......once he saw that the previous rep told me to go through the Chief Privacy Officer it was as if he was too scared to even touch my plan. I'm not sure what kind of notes the girl I talked to before him put on there..........she was typing up a storm.

I would rather work this out with cust. relations vs. writing a letter to the CPO.........but I don't know how at this point

I would call back if I was you. write down your plan and see what it is thats not being credited. like i said in an earlier post I went through it section for section with the CSR and then applied the discounts and she even got the final total to be $50.94. They can't argue against something they themselves add up.

[kcirtap78]

i would call in to speak with retention. Explain to them that you are missing a 10$ credit somewhere and how you are upset about how you were treated by the first rep you spoke to. If you are not getting anywhere with the 3rd rep as to speak with a manager. Tell them you feel you should not have been treated so poorly by the first rep. But i can't see where the 10$ is missing. unlimited incoming is credited, as is you 1000ld minutes. Maybe requesting to get on the 17.50 plan might be you best hope.



The $17.50 plan is just a guess on my part. I didn't ask for a breakdown so I'm not sure how the 2 reps thought they would reach the $50.94 price with the plan they offered. :( It was either the $17.50 base plan, or as someone suggested above a $10 credit is missing.

Do you think it's worth a 3rd call to customer relations today? My 2nd call didn't go well......once he saw that the previous rep told me to go through the Chief Privacy Officer it was as if he was too scared to even touch my plan. I'm not sure what kind of notes the girl I talked to before him put on there..........she was typing up a storm.

I would rather work this out with cust. relations vs. writing a letter to the CPO.........but I don't know how at this point

[deftpunk]

I would call back if I was you. write down your plan and see what it is thats not being credited. like i said in an earlier post I went through it section for section with the CSR and then applied the discounts and she even got the final total to be $50.94. They can't argue against something they themselves add up.

Thanks for your help as well! Are you on the $17.50 base plan? If so that's probably what they were using to price my offer since we were quoted the same total price. What exactly is included for the $17.50?

[Newman26]

Thanks for your help as well! Are you on the $17.50 base plan? If so that's probably what they were using to price my offer since we were quoted the same total price. What exactly is included for the $17.50?

no problem, i'm on the $17.50 EPP plan which has 200 mins, unlimited evenings and weekends, evenings start at 6pm. it's not much but i'm getting $15 credited off my base plan and I have unlimited incoming like yourself.

[thetenken]

Thank you sir for the info, it helped me alot!!!.

My plan now is about $70.70

This is what I got

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $25.00

1. 250 Bonus Airtime Minutes
2. 250 Wkday/Unltd. Eve/Wkends
3. 25 Anytime Minutes
4. Early Evening/Weekend 6pm


Additional Services

1. Call Forward/Trans.Pay Per Use
2. Detailed Billing
3. Windsor/Detroit Rate Following
4. Unlimited Text Messages
5. Unltd Picture or Video Msgs.


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly
2. Call Forwarding/Transfer - $3.00 - Monthly
3.iPhone Value Pack+Vvmail - $20
4. Ringbacks -$1
6. 6gb data - $30

Discount(s)

1. $10 Data Discount - To be removed on 28/02/2013
2. Monthly Plan Credit 3 Yr ($5) - To be removed on 28/02/2013
3. Rogers to Rogers 3Yr Bonus - To be removed on 28/02/2013
4. 100 Anytime CDN LD Mins
5. WhoCalled Service
6. Call Manager
7. Call Forwarding/Transfer
8. Bonus Airtime Minutes - To be removed on 30/12/2012

so does that mean you have in total :

525 daytime + 100 CDN LD
unlimited eve/wkends @ 6pm
R2R
who called
Unltd Txt, Picture, and Video Msgs
VVM
6GB Data
and Ringbacks

for $70.70

a little rich for my blood but nice. Glad to be of service.

*FYI

For non-Rogers customers using this thread for referencing:

Fido is still not being very friendly I have spoken to 4 reps over the weekend for 2 accounts. Best I was offerred was +200 mins and -$5 data credit on their $25 data plan

Bell is didn't have any qualms adding a 3 year $5 credit to offset the Wind promo for 1 call I made

For anyone thinking about the LG Eve:

I got an Iphone HUP in June that I gave to my GF and have been using my old trusty ATT Tilt. Unfortunately its life has been winding down and I thought I'd give Rogers a call just in case.

Once I got to retentions I was able to get the standard contract pricing offers with the exception of the Iphone. I tried calling 3 times and got the same response.

The Eve was offered for $19.99 and I do like the form factor and have played with Android a little bit.

I have been quite happy with the phone except for two items:

1. The home and back touch buttons on the bottom are uber sensitive and my largish hands keep touching them when holding the phone to watch movies ><

2. This phone does not yet have any cases available...just pouches :( which means after the first 'hard' drop from about 3 feet my touch screen calibration went way off >< Since its still in the first 30 Rogers is sending em a new one.

All in all though I do like the phone and for anyone looking for a cheap smartphone this is a good deal.

Best of Luck all!

[jamezgt]

Shows plain as day on my bill "$10 Data Discount". If they say there isn't one and it's a monthly credit well then it's a monthly credit and not specifically attached to Data.

yeah but I don't think I can get another 10$ monthly plan credit because I already have a 10$ monthly plan credit and if they give me another one it will be 20$ which will exceed my base plan of $17.5.... And I read on this fourm that ur monthly plan credits can not be more than ur base plan

[mike200015]

yeah but I don't think I can get another 10$ monthly plan credit because I already have a 10$ monthly plan credit and if they give me another one it will be 20$ which will exceed my base plan of $17.5.... And I read on this fourm that ur monthly plan credits can not be more than ur base plan

Most of the time they will not credit more than your base plan, it is pretty rare to get that, and usually the extra credits are removed eventually. So since you have the $17.50 plan then you should be able to get $15 worth of monthly plan credits.

[JosePP]

I just called into Rogers as my contract is expiring in a couple of months.
They offered me the following:

HTC Magic + for $128.82 tax in on a 3 year term with the following monthly plan:

Caller ID, Voicemail, 2500 txt messages, Call waiting
200 Weekday minutes
Unlimited E&W starting @ 6pm
Unlimited incoming
100 Canadian Long Distance minutes
150mb data

All for $22.69 tax in per month

I think that it's a no brainer...what do you guys think?

[Goonish]

I just called into Rogers as my contract is expiring in a couple of months.
They offered me the following:

HTC Magic + for $128.82 tax in on a 3 year term with the following monthly plan:

Caller ID, Voicemail, 2500 txt messages, Call waiting
200 Weekday minutes
Unlimited E&W starting @ 6pm
Unlimited incoming
100 Canadian Long Distance minutes
150mb data

All for $22.69 tax in per month

I think that it's a no brainer...what do you guys think?
Whoa, what? I'd be all over that. :-0

[NASCAR Fan]

Thanks again to all of the posters (a special thank you to Vov86) who unselfishly provided information and tips on getting a better retention deal from Rogers. With your help I was able to negotiate the following plan. I'm sure it's not the best available, but it's a heck of a lot better than what I had. :)

300 DT mins
U/L incoming
Even/Wknd 6pm-7am
U/L local R2R
CID/VM
2500 text outgoing/unlimited text incoming
100 LD mins
500 mg data (3 months unlimited)

$42.50 + $2.58 (GRRF) + $5.86 (tax) = $50.94

bold 9700 $149 and $35 admin fee

[kcirtap78]

wow and someone said my plan was hard to believe... did you get a data crdit for the data or 15 monthly credit plus 10 for the value pack.
I just called into Rogers as my contract is expiring in a couple of months.
They offered me the following:

HTC Magic + for $128.82 tax in on a 3 year term with the following monthly plan:

Caller ID, Voicemail, 2500 txt messages, Call waiting
200 Weekday minutes
Unlimited E&W starting @ 6pm
Unlimited incoming
100 Canadian Long Distance minutes
150mb data

All for $22.69 tax in per month

I think that it's a no brainer...what do you guys think?

[Newman26]

yeah but I don't think I can get another 10$ monthly plan credit because I already have a 10$ monthly plan credit and if they give me another one it will be 20$ which will exceed my base plan of $17.5.... And I read on this fourm that ur monthly plan credits can not be more than ur base plan

My base plan is $17.50

here's the list of credits i'm suppose to be getting each month.

$10 data credit
$15 monthly credit (towards the plan)
$10 Long distance credit
$10 unlimited incoming calling credit
$5 rogers to rogers credit

You can't exceed your base plan as in if you're base plan is $17.50 your monthly credit can't be over it everything else is fair game just have to get a CSR to actually put it on your account.

[ezack]

My base plan is $17.50

here's the list of credits i'm suppose to be getting each month.

$10 data credit
$15 monthly credit (towards the plan)
$10 Long distance credit
$10 unlimited incoming calling credit
$5 rogers to rogers credit

You can't exceed your base plan as in if you're base plan is $17.50 your monthly credit can't be over it everything else is fair game just have to get a CSR to actually put it on your account.

;)

[ilias]

Hi,

I'm new here (not really on RFD, but on the forums!). I've been with Rogers since august 2005. Back then I had the Megaminutes 25 plan which supposedly had unlimited incoming and free R2R. After the free 6months everything unlimited, I realized I did not have free R2R: I call but the rep told me that it was impossible to get both on the same plan, so I just let it go.

Here is basically my plan:
25$
100min+50min bonus+25min bonus (student)
Unlimited incoming
100min LD
2000min call forward
Evenings and Weekends 1000min 8pm-7am (i think it's 7am)
PLUS: 15$ value pack with
- 1000sms+free incom. txt.
- VM & CID
- Unlimited on-device browsing
MINUS 5$ credit
PLUS6.95
PLUS0.5
PLUS Tx
---------------
= 47.9$

I never asked for an upgrade since 2005. I know I am stupid, but I loved my former SE K790a, but got it to break in the cineam, and bought an Iphone 2G on the cheap so I have free internet included (but that's not the point here! ;)

______________

So here is what I would like to get:
Basically keeping the same plan
+more minutes (perhaps 200 more)
+early evenings at 6
+MY5 Local or canada (just for calling, that's good enough)
(+ if possible a 150mb or more of data, thus I'd get the new Iphone)

______________

I have three questions basically:

1. So what strategy to adopt? I saw people here getting more or less this kind of plan for about 50$. But I don't think that i can call retention and basically tell them, I want to pay the same, but throw those 3 or 4 addons please.

Perhaps I should try the Bell Corporate plan for 22$ (250 minutes,free from 6pm,free incoming,incoming free,unlimited text,caller id,voicemail,ld 8 cents within canada) and tell them I was offered that? Then what do you say: "I called bell and told them I was thinking about switching from Rogers and they offered me this plan"?

2. Do you think that in Ontario, because of Wind Mobile, Rogers is sweeter than here in Québec? Do you think I should wait for Videotron before trying to negociate?

3. And finally, can I call retention get a deal, renew for 3years without asking for a phone, and then during summer ask for a new phone and get a good deal on it?

Thank you very very much for any insight!!!! This is an amazing forum!!! I have work to do but spent the last 3 hours reading stories of people dealing with the retention department of Rogers!!!! ;) Well I should get back to work now!!! ;)

[Raptors4Life]

So after March 20 my free unlimited texting comes to an end and I am back on the $10 for 2500 text messages plan.

Plan is as follows: http://www.zone.at/memberpages/member/filebase_new/S/sadio/plan.jpg

Trying to see if I can get the $10 monthly charge reduced as I only send about 1000 text messages per month. Currently on a corp plan. Any suggestions as to what i can say? Call two times already and both CSR's said that there was nothing they could do (when I called I said wireless and then corporate.... not sure if I should have said retentions?).

[Korea69]

I've been sifting through the pages, wondering is how to contact retentions, i know from a while back they "were" gonna remove the number to directly contact them, is that true? how do you reach them now, call customer service and just asked to be transfer to customer relations(retentions?) im in BC, any help would be appreciated

Im trying to knock down this plan i got a year ago

$45 Smartphone & Blackberry Data Plan
200 weekday minutes
unlimited evening and weekend from 6pm
500MB data
unlimited incoming
$15 Value Pack it includes the usual, CD, VM, 3way, who called, etc
i added unlimited network calling for $10

Monthly bill with taxes and fees comes to ~$86 a month
$45 + $15 + +10 +SAF/911 + tax = ~$86

Thanks

[ilias]

I've been sifting through the pages, wondering is how to contact retentions, i know from a while back they "were" gonna remove the number to directly contact them, is that true? how do you reach them now, call customer service and just asked to be transfer to customer relations(retentions?) im in BC, any help would be appreciated


Hi,

It's not very difficult to reach the retention, I did it for a friend, and basically just called asking for retention, when the rep told me why, I told him that I need to and that he probably knew why I was calling retention.

Or you can ask the rep for something big (like your dream plan!) when he will say no, ask for retention.

Good luck!

[rogerrabbit168]

I just called into Rogers as my contract is expiring in a couple of months.
They offered me the following:

HTC Magic + for $128.82 tax in on a 3 year term with the following monthly plan:

Caller ID, Voicemail, 2500 txt messages, Call waiting
200 Weekday minutes
Unlimited E&W starting @ 6pm
Unlimited incoming
100 Canadian Long Distance minutes
150mb data

All for $22.69 tax in per month

I think that it's a no brainer...what do you guys think?

that's an awesome plan!

[eriver]

I am under corporate plan, but it seems many people have a better plan than I got even though not under corporate plan.
My contract is about to expire, I am thinking of switching out but not sure if I will lose my credibility as I have been with Rogers since 2003.
Here is my plan:
200 weekday minutes
Unlimited Weekend and evening @6
VM/CID/detail billing/call forwarding
250 text bundle
Company calling (no LD charge and airtime)
Cost is 23 + 6.95 + tax

Should I opt out of the corporate plan? What do you folks think?
Thanks.

[MadCowTom]

I just called into Rogers as my contract is expiring in a couple of months.
They offered me the following:

HTC Magic + for $128.82 tax in on a 3 year term with the following monthly plan:

Caller ID, Voicemail, 2500 txt messages, Call waiting
200 Weekday minutes
Unlimited E&W starting @ 6pm
Unlimited incoming
100 Canadian Long Distance minutes
150mb data

All for $22.69 tax in per month

I think that it's a no brainer...what do you guys think?

Unbelievable, I will accept it in no time if it is true because you are gettting $35 credit for a $17.5 voice plan.

$15 credit for your data plan.
$10 credit for ULD incoming
$10 credit for retention value pack.

[kcirtap78]

yes that is why i was asking if they gave him a data credit if so how much. cause or else it would show up as 25$ monthly plan credit since there is no feature credit for the value pack...this is basicly my plan for 12$ less. mine is 34$ tax in.


Unbelievable, I will accept it in no time if it is true because you are gettting $35 credit for a $17.5 voice plan.

$15 credit for your data plan.
$10 credit for ULD incoming
$10 credit for retention value pack.

[TwztedElegance]

I just called into Rogers as my contract is expiring in a couple of months.
They offered me the following:

HTC Magic + for $128.82 tax in on a 3 year term with the following monthly plan:

Caller ID, Voicemail, 2500 txt messages, Call waiting
200 Weekday minutes
Unlimited E&W starting @ 6pm
Unlimited incoming
100 Canadian Long Distance minutes
150mb data

All for $22.69 tax in per month

I think that it's a no brainer...what do you guys think?
Just getting a credit for the retentions VP on that plan is hard/awesome, and you're saying you got a full $15 data credit too? ********. Either you're making things up/mistook something or the rep made a mistake.

Either way, that's not gonna last.

[hybridx.02]

if i already accepted a new 2yr-plan, could i still try and negotiate for more?
i accepted it last month, but it doesn't seem to be that good so i want to call back and ask for 100LD min or try and get a credit.

i have:

200 weekday min
unlimited e/w after 6pm
retentions VP (VM, CID, 2500txt, unlimited incoming txt)
GRRF

all for 30 bucks after tax

[Korea69]

Hi,

It's not very difficult to reach the retention, I did it for a friend, and basically just called asking for retention, when the rep told me why, I told him that I need to and that he probably knew why I was calling retention.

Or you can ask the rep for something big (like your dream plan!) when he will say no, ask for retention.

Good luck!

thanks

[Korea69]

Im trying to knock down this plan i got a year ago

$45 Smartphone & Blackberry Data Plan
200 weekday minutes
unlimited evening and weekend from 6pm
500MB data
unlimited incoming
$15 Value Pack it includes the usual, CD, VM, 3way, who called, etc
i added unlimited network calling for $10

Monthly bill with taxes and fees comes to ~$86 a month
$45 + $15 + +10 +SAF/911 + tax = ~$86

Thanks

So after one call to customer relations today, i was able to keep the exact same plan, but i get credits that drop down my monthly bill to ~$52 with tax

[ZiggyStardust]

My 3 year contract ends in a couple days. Called Rogers and they offered me the following (assuming purchase of 2 x iPhone 3G 8GB phones). Please let me know if I should be asking for anything else.

1GB Shared Data
Unlimited local/Long Distance between my 2 lines
600 shared daytime minutes
Unlimited evening/weekend minutes starting at 6pm
2500 outgoing texts per phone, unlimited incoming texts per phone
Detailed Billing
Call display w/Name display
Enhanced voicemail
My5 (5 numbers per line)

One-time fee of $99 per phone
One-time admin fee of $35 per phone
$141.43 (all in) per month

Thanks for your input.

-ZS

*Bump*

Anyone have some words of wisdom to share regarding the above quoted plan? Maybe I'm just cheap, but $141 still seems a bit high to me.

After doing some further research, I'm probably going to go for the 16GB 3GS iPhone instead. Advice gratefully accepted.

-ZS

[Dazog]

MY5 20 20.00
100 Sent/Unl. Received Txt 0.00
Call Display w/Name Display 8.00
Data Service Plan 6GB 30.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Monthly Plan Credit -8.00

plus SAF + 911

47 a month tax in

I should see if I can get LD added too

[struongg]

hey guys
this is what my plan shows up as on my rogers account

My Current Price Plan
200 Wkday/Unltd. Eve/Wkends - $17.50

6PM Early Eve. Calling Option
200 Weekday Minutes
Unlimited Eve/Wknd Minutes

Additional Services
Detailed Billing
Call Forward/Trans.Pay Per Use
Unltd Picture or Video Msgs.
Visual Voicemail
iPhone Data Access 500 MB
Unlimited Text Messages

Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly
Gov't Regulatory Recovery Fee - $2.58 - Monthly

Discount(s)
Better Choice Bundles 10% Disc
Digital Call Display Credit - To be removed on 01/03/2010
Early Evening Option Cr
$5 Data Discount - To be removed on 28/02/2013
$10 Monthly Plan Credit 3 Yr - To be removed on 25/02/2013
WhoCalled Service
Call Manager
Call Forwarding/Transfer

My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount

$40 iPhone Data Value Pack (3-yr term) - term expires on 01/03/2013 IPHN3GSR/F
IPHN3GSR/F
Rogers to Rogers Calling All




so at the bottom under my wireless essential it says rogers to rogers calling but it doenst say that anywhere else...i should have rogers to rogers as a credit but it didnt show up...so i just want to make sure i was still getting rogers to rogers for free...anyone have any idea?.

another question: do you guys think i will be able to get another $5 data credit or $5 monthly credit ? i really want to bring my plan down to around 45$ all in...any suggestions>?

[Newman26]

MY5 20 20.00
100 Sent/Unl. Received Txt 0.00
Call Display w/Name Display 8.00
Data Service Plan 6GB 30.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Monthly Plan Credit -8.00

plus SAF + 911

47 a month tax in

I should see if I can get LD added too

Is your My 5 Canada-wide? Because I had My 5 Canada wide and tried to get them to add in LD and the CSR who was very nice and friendly couldn't do it as it clashed with one another...of course this was the 1000 LD mins I was trying to get added on. But Let us know how you do.

[emoo69]

Srry for the mistake but I called to make sure I got all the credits and it was $15 monthly not 5. So in total im paying.

about $61 with tax!

and I get

525 daytime + 100 CDN LD
unlimited eve/wkends @ 6pm
R2R
who called
Unltd Txt, Picture, and Video Msgs
VVM
6GB Data
and Ringbacks

[lostinpangea]

MY5 20 20.00
100 Sent/Unl. Received Txt 0.00
Call Display w/Name Display 8.00
Data Service Plan 6GB 30.00
100 Bonus Minutes 0.00
50 Bonus Minutes 0.00
6PM Early Eve. Calling Option 7.00
Savings: Early Evening Option Cr -7.00
Savings: Monthly Plan Credit 3 Yr -15.00
Savings: Monthly Plan Credit -8.00

plus SAF + 911

47 a month tax in

I should see if I can get LD added too

What does the MY5 20 include? Do you know the code for it? Is it still available? I couldn't find it on the Rogers website.

Thanks!

[tonytman]

hi everyone,


I've currently been offered the standard plans that have been discussed here, 250mins, R2R, 6pm calling, etc, etc. but with ONLY 1 gb of data.


the rep said that the 6gb was last offered in Oct of 2009 and is currently NOT available to these discounted retention plans.


Has anyone been able to get the 6gb data? If so, what do I say?


thanks,
tman

[AcidBomber]

What does the MY5 20 include? Do you know the code for it? Is it still available? I couldn't find it on the Rogers website.

Thanks!

i think its just the regular My5 Local "20" (code name) for $20; hence "My5 20" (plan name) $20.00

on a different note, is it easy to get the 200 mins/unlimited eve/wknd $17.50 plan?

[ilias]

So after one call to customer relations today, i was able to keep the exact same plan, but i get credits that drop down my monthly bill to ~$52 with tax


Hi,

Could you tell me what did you say exactly to keep the plan but get the credit?

Thanks!!!

[Korea69]

Hi,

Could you tell me what did you say exactly to keep the plan but get the credit?

Thanks!!!

i just said i want to cancel my contract and/or port my number to the customer service rep, she asked why, i said i cannot afford such a high plan(the reason why im calling), then transferred me to customer relations, and they made some changes for me, and pretty much plan wise they couldnt find a better one to keep all the stuff i wanted, even though i didnt use unlim incoming that much, but i said i needed it, and they added some credits for me

[ilias]

i just said i want to cancel my contract and/or port my number to the customer service rep, she asked why, i said i cannot afford such a high plan(the reason why im calling), then transferred me to customer relations, and they made some changes for me, and pretty much plan wise they couldnt find a better one to keep all the stuff i wanted, even though i didnt use unlim incoming that much, but i said i needed it, and they added some credits for me

Thanks!!!!

I'll try that! But do you think it's the best as I'm trying to get more features? (see bellow)


Hi,

I'm new here (not really on RFD, but on the forums!). I've been with Rogers since august 2005. Back then I had the Megaminutes 25 plan which supposedly had unlimited incoming and free R2R. After the free 6months everything unlimited, I realized I did not have free R2R: I call but the rep told me that it was impossible to get both on the same plan, so I just let it go.

Here is basically my plan:
25$
100min+50min bonus+25min bonus (student)
Unlimited incoming
100min LD
2000min call forward
Evenings and Weekends 1000min 8pm-7am (i think it's 7am)
PLUS: 15$ value pack with
- 1000sms+free incom. txt.
- VM & CID
- Unlimited on-device browsing
MINUS 5$ credit
PLUS6.95
PLUS0.5
PLUS Tx
---------------
= 47.9$

I never asked for an upgrade since 2005. I know I am stupid, but I loved my former SE K790a, but got it to break in the cineam, and bought an Iphone 2G on the cheap so I have free internet included (but that's not the point here! ;)

______________

So here is what I would like to get:
Basically keeping the same plan
+more minutes (perhaps 200 more)
+early evenings at 6
+MY5 Local or canada (just for calling, that's good enough)
(+ if possible a 150mb or more of data, thus I'd get the new Iphone)

______________

I have three questions basically:

1. So what strategy to adopt? I saw people here getting more or less this kind of plan for about 50$. But I don't think that i can call retention and basically tell them, I want to pay the same, but throw those 3 or 4 addons please.

Perhaps I should try the Bell Corporate plan for 22$ (250 minutes,free from 6pm,free incoming,incoming free,unlimited text,caller id,voicemail,ld 8 cents within canada) and tell them I was offered that? Then what do you say: "I called bell and told them I was thinking about switching from Rogers and they offered me this plan"?

2. Do you think that in Ontario, because of Wind Mobile, Rogers is sweeter than here in Québec? Do you think I should wait for Videotron before trying to negociate?

3. And finally, can I call retention get a deal, renew for 3years without asking for a phone, and then during summer ask for a new phone and get a good deal on it?

Thank you very very much for any insight!!!! This is an amazing forum!!! I have work to do but spent the last 3 hours reading stories of people dealing with the retention department of Rogers!!!! ;) Well I should get back to work now!!! ;)

[MadCowTom]

hey guys
this is what my plan shows up as on my rogers account

so at the bottom under my wireless essential it says rogers to rogers calling but it doenst say that anywhere else...i should have rogers to rogers as a credit but it didnt show up...so i just want to make sure i was still getting rogers to rogers for free...anyone have any idea?.



You are not getting R2R for free because I did not see a R2R feature credit under Discounts column.

[sacabeans]

Thanks!!!!

I'll try that! But do you think it's the best as I'm trying to get more features? (see bellow)

I think you should read back the last 30 pages.

[lostinpangea]

i think its just the regular My5 Local "20" (code name) for $20; hence "My5 20" (plan name) $20.00

on a different note, is it easy to get the 200 mins/unlimited eve/wknd $17.50 plan?


What does the MY 5 20 include, other than My 5 Local? 200 DT min? E/W @ 6pm? Other?

Thanks!

[deftpunk]

i would call in to speak with retention.

Thanks again to Newman26 and kcirtap78. So I took your advice and phoned into retentions again........actually by the end of the day yesterday I had to phone in 5 seperate times! Each time the reps were more helpful and they apologized for how I was treated by the first 2 reps.

My plan is still a bit messed up, but i'm going to let the dust settle and wait until my bill comes in. You can see how it's messed up by looking at what's showing for my plan on Rogers.com:

250/Unlimited Eve/Wkds Plan - $25.00

1. 100 Bonus minutes
2. Early Evening/Weekend 6pm
3. 100 Bonus Airtime Minutes
4. Unlimited Incoming Calls Opt.
5. 250 Wkday/Unltd. Eve/Wkends
6. 25 Anytime Minutes


Additional Services

1. Detailed Billing
2. Call Forward/Trans.Pay Per Use
3. Unltd Picture or Video Msgs.
4. BlackBerry (BIS) Svc 500MB
5. Unlimited Text Messages


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly


Discount(s)

1. Better Choice Bundles 10% Disc
2. Digital Call Display Credit - To be removed on 28/02/2013
3. $5 Data Discount - To be removed on 28/02/2013
4. Monthly Plan Credit 3 Yr - To be removed on 28/02/2013
5. Monthly Plan Credit 3 Yr - To be removed on 28/02/2013
6. Incoming Calling Opt. Cr - To be removed on 28/02/2013
7. 1000 Anytime CDN LD Mins
8. WhoCalled Service
9. Call Manager
10. Call Forwarding/Transfer
11. Bonus Airtime Minutes - To be removed on 28/02/2013


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount
$40 BlackBerry Data Value Pack (3-yr term) - term expires on 01/03/2013 RIM 9700BLKR
100 Bonus Airtime Minutes - to be removed on 01/03/2013 All
1000 Anytime CDN LD Mins All
Unlimited Incoming Calls Opt. All


So I'm getting more daytime minutes than I originally asked for according to that. But unless they charge me for them I don't mind at all. Here is how the last rep broke the cost down for me:

+$25 max air? retentions voice plan
+$40 data pack
+$10 Ul incoming
+$10 1000 LD
+$7 100 bonus mins
+$2.58 grf
-$7 100 mins credit
-$5 data credit
-$5 plan credit
-$15 plan credit
-$10 UL incoming
-$10 1000 LD

= $42.58 + 13% = 48.12 (excluding the 10% bundle discount)

The other exception they made....which they claim is a huge exception (whether it is or not?)....is that I activated a 2nd line and they agreed that I can also move the new line to this plan after 3 months. Sorry for the long post!

[Newman26]

hi everyone,


I've currently been offered the standard plans that have been discussed here, 250mins, R2R, 6pm calling, etc, etc. but with ONLY 1 gb of data.


the rep said that the 6gb was last offered in Oct of 2009 and is currently NOT available to these discounted retention plans.


Has anyone been able to get the 6gb data? If so, what do I say?


thanks,
tman

6GB for $30 is currently not available. Wait until the new Iphone is released ibn the summer where i'm sure they'll roll it out again. Besides what are you planing on doing with all that data? Tethering?

[Newman26]

Thanks again to Newman26 and kcirtap78. So I took your advice and phoned into retentions again........actually by the end of the day yesterday I had to phone in 5 seperate times! Each time the reps were more helpful and they apologized for how I was treated by the first 2 reps.

My plan is still a bit messed up, but i'm going to let the dust settle and wait until my bill comes in. You can see how it's messed up by looking at what's showing for my plan on Rogers.com:

250/Unlimited Eve/Wkds Plan - $25.00

1. 100 Bonus minutes
2. Early Evening/Weekend 6pm
3. 100 Bonus Airtime Minutes
4. Unlimited Incoming Calls Opt.
5. 250 Wkday/Unltd. Eve/Wkends
6. 25 Anytime Minutes


Additional Services

1. Detailed Billing
2. Call Forward/Trans.Pay Per Use
3. Unltd Picture or Video Msgs.
4. BlackBerry (BIS) Svc 500MB
5. Unlimited Text Messages


Additional Charges**

1. Gov't Regulatory Recovery Fee - $2.58 - Monthly


Discount(s)

1. Better Choice Bundles 10% Disc
2. Digital Call Display Credit - To be removed on 28/02/2013
3. $5 Data Discount - To be removed on 28/02/2013
4. Monthly Plan Credit 3 Yr - To be removed on 28/02/2013
5. Monthly Plan Credit 3 Yr - To be removed on 28/02/2013
6. Incoming Calling Opt. Cr - To be removed on 28/02/2013
7. 1000 Anytime CDN LD Mins
8. WhoCalled Service
9. Call Manager
10. Call Forwarding/Transfer
11. Bonus Airtime Minutes - To be removed on 28/02/2013


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount
$40 BlackBerry Data Value Pack (3-yr term) - term expires on 01/03/2013 RIM 9700BLKR
100 Bonus Airtime Minutes - to be removed on 01/03/2013 All
1000 Anytime CDN LD Mins All
Unlimited Incoming Calls Opt. All


So I'm getting more daytime minutes than I originally asked for according to that. But unless they charge me for them I don't mind at all. Here is how the last rep broke the cost down for me:

+$25 max air? retentions voice plan
+$40 data pack
+$10 Ul incoming
+$10 1000 LD
+$7 100 bonus mins
+$2.58 grf
-$7 100 mins credit
-$5 data credit
-$5 plan credit
-$15 plan credit
-$10 UL incoming
-$10 1000 LD

= $42.58 + 13% = 48.12 (excluding the 10% bundle discount)

The other exception they made....which they claim is a huge exception (whether it is or not?)....is that I activated a 2nd line and they agreed that I can also move the new line to this plan after 3 months. Sorry for the long post!

Awesome! you got more minutes and your plan is $2 less than mine lol. way to go :)

[hikki414]

Kind of off topic...but I just got the hardware upgrade Samsung F406 phone. I was trying to change the ringtone to a mp3 that I put into the phone, but it won't allow me to.

Does anyone know if there's something wrong with the phone or it's the fact that Rogers has put limitations on using other ringtones other than the ones they have put into the phone?

Thanks!

[JosePP]

wow and someone said my plan was hard to believe... did you get a data crdit for the data or 15 monthly credit plus 10 for the value pack.

I believe she said that it was a data credit. It starts in a week's time and I am expecting them to mess it up so I confirmed with her 10 times and told her to make a note of it. We'll see what shows up in 7 days.

[KevC]

cross-posted from HoFo ... thought you guys might like to see:

=====

I'm tired of negotiating (keep getting disconnected, it's either a reception issue or the reps are tired of hearing from me - lol!) so I settled on a plan. Not the best, but it suits my needs .... I'd rather cut down on my monthly costs than have something like 100LD, R2R, my5, 500MB (vs 150MB) ... cos I really don't talk/data that much.

Line1.
300dt
e/w@6pm
unlimited incoming
vm / cid / 2500txt
150MB
35.08 + tax = $39.64
BB9700 $149 + $35activation

Line2.
200 daytime
e/w@6pm
vm / cid / 2500txt
22.08 + tax = $24.95
Nokia 5310 $19 + $35activation

[skidoomike]

I have worked out awesome deals for my buddys and parents thru rogers cancel service retention deals and then i go to get a deal for my wife as a NEW customer for her cell plan as a switch from Bell to Rogers and they offer ****!!! Tried 3 different reps and nothing meanwhile yest i halfed my buddys rogers internet, 4 cells and cable 400$ to 200$ and i cant get jack for my wife!! Looking for..
800 mins datime
unlimited incming
100 ld
free after 6
cd/cw/vmail free
no system fee
1000 text
my 5

Cheers been reading for about 5 hrs!!!

[joneeboi]

Before calling 611 this morning, I had

17.50 EPP
40 iPhone Value Pack
6.95 SAF
0.50 911
5 credit
100 bonus minutes

After calling this morning and using Wind Mobile's 150 + 1 month free as leverage, I now have

17.50 EPP
20 iPhone Value Pack
30 1GB
10 credit
Unlimited incoming
100 LD (they refused to just throw this at me earlier for some reason)

So now I have more features (hello tethering) for more or less the same price. I used Wind's 150 + free month and their 35 unlimited province-wide + 30 unlimited data for comparison. If they don't match features for a similar price, they'll just credit your account. Yay for competition. Even if it'd cost me 500 to leave, I said (truthfully) that I'd be okay buying out my iPhone 3GS 32GB and getting a Google Nexus One for the Wind network, and they transferred me to retentions. Sweet deal.

[lovepizza]

Hey,

Does anyone know how much are the blackberry data plans? 500 mb one?
(Any promos)

Planning on adding bb data pack.

Thanks in advance!

[pooyaj]

Hi Guys,

Just wanted to post my deals and details that I got thanks to you guys.

Background: Rogers Wireless Customer since 2005 (1st line)/2007(2nd Line). Last HUP was done on Dec 12, 2008 on both lines.

I called in on Sunday and a lovely Diana helped me out.

The Plans:
200 Wkday/Unltd. Eve @ 6/Wkends - $17.50
$40 Smartphone Data Value Pack (3-yr term)
500 MB Data
Unltd TXT/PIC/VID Msgs
Call Display
Name Display
Enhanced Voicemail
Voicemail to Text
Unl. Network Calling (Fido & Rogers)
FINAL PRICE including GRRF & Taxes = ~$46 per line. (as quoted by Diana, will confirm when first bill arrives)

Also, she arranged for HUP on both lines to HTC Magic for $79.99 plus Activation Fee of $35. (I know you can get it waived but she was so helpful that I didn't want to push it. After all, it had only been 15 months since my last upgrade and the policy is 24 months now)

THANKS RFD!

[Derka]

FROM HOFO:::::

Free tethering will be ending on May 3, 2010.

Customers on the $30 1GB / 6GB will lose their free tethering abilities.

A new $45 for 2GB plan will launch and include tethering.

For customers on the 6GB, a $10 addon will be available (total $40) to reenable tethering.

For customers on the 3GB ($60) and 5GB ($80) data plans, tethering will remain free.

[mattt33]

FROM HOFO:::::

Free tethering will be ending on May 3, 2010.

Customers on the $30 1GB / 6GB will lose their free tethering abilities.

A new $45 for 2GB plan will launch and include tethering.

For customers on the 6GB, a $10 addon will be available (total $40) to reenable tethering.

For customers on the 3GB ($60) and 5GB ($80) data plans, tethering will remain free.

Apparently that may not necessarily be the case.

[wendell095]

My current Plan


Pooled Family Eve/Wkend Plan
Change plan
Plan Change Pending
$30.00/month
+$8 caller id


each line has

* 150 Bonus Minutes
* Unlimited Incoming Local Calls
* 200 Pooled Weekday Minutes
* Between Us CDN LD
* Between Us Calling
System Access Fee
$6.95/month
so i have 3 family lines...each $45.45 exclude tax
so decided to call to get better deal...all i got is bs and i even got cut off...they did called back once but not the second time! so i gave up any ideas. i have no negotiations skills.

[rchun044]

How have you guys been for getting upgrades???

I was trying to get a BB curve 8520 for free with an upgrade ( I have 3 lines on a business account, 2 have data and plans total about $80/month base and one voice only but usually the bills run way over like $400/month) on my voice only line and they want me to get data with it to get the rebate... so I do the usual and I act dissapointed, thank the rep and ask for retentions and this guy was just as tough....

He gave me the 8520 for 29.99 + $35 activation without getting getting data and told me on numerous occassions he could get in trouble for this...what a butthead... but in no way was this guy going to waive the activation fee...

just wanted to find out from you guys what's been going down lately.... I even asked about getting an iphone 3GS and he said because I was on a corporate plan the 16gb would cost almost retail....this sounds crazy.... I never had this much trouble from retentions...

[jmedora]

How have you guys been for getting upgrades???

I was trying to get a BB curve 8520 for free with an upgrade ( I have 3 lines on a business account, 2 have data and plans total about $80/month base and one voice only but usually the bills run way over like $400/month) on my voice only line and they want me to get data with it to get the rebate... so I do the usual and I act dissapointed, thank the rep and ask for retentions and this guy was just as tough....

He gave me the 8520 for 29.99 + $35 activation without getting getting data and told me on numerous occassions he could get in trouble for this...what a butthead... but in no way was this guy going to waive the activation fee...

just wanted to find out from you guys what's been going down lately.... I even asked about getting an iphone 3GS and he said because I was on a corporate plan the 16gb would cost almost retail....this sounds crazy.... I never had this much trouble from retentions...

Ummm this is pretty standard practice. Rogers makes 75-80% of their cash in Wireless from texts/data. They can't subsidize you an expensive phone for cheap if they aren't pulling in the revenue they would be getting if you were getting overpriced data/text plans.

On another note I changed my plan to the new student plan, plus 500mb of data and 100LD for $52 after tax with a couple nice credits. A good idea for any students looking for a good deal!

[Newman26]

On another note I changed my plan to the new student plan, plus 500mb of data and 100LD for $52 after tax with a couple nice credits. A good idea for any students looking for a good deal!

Can you post your new student plan for everyone to see please and thanks.

[hauton]

Here's what I was offered - apparently all I need to do is go pickup the phone.

Nokia Surge - $9
2500 txts/VM/CD
$17.50 EPP
unlimited incoming
6PM Evenings/WE

all for $32+tax/month

it doesn't seem that great, but I'm not asking for a lot of features, which might be why I can't seem to get much of a deal. Thoughts?

I'm thinking of calling in again and just saying "screw it I'm going to Wind" - for $10 more I get the same features (minus VM which I don't use) but I get unlimited province-wide calling, period. More importantly, I'm not tied down to a contract.

Yay/nay?

[jmedora]

Can you post your new student plan for everyone to see please and thanks.


Here are the details;
There is only 50 daytime, but what student uses daytime minutes? LOL.
6PM E/W is enough for me. +100LD and 500MB and I'm happy for around $50 a month.


Effective today, and expiring on March 31, 2010, Rogers has released a new $25 student plan that targets individuals who do much more text messaging than calling.

The new plan primarily features unlimited text messaging (not video or photo) and evenings start at 6PM for free (usually $7).

New $25 Student Plan:

Daytime: 50 minutes
Evenings & Weekends: Unlimited at 6PM
Features included: Unlimited Text Messages, Call Waiting, Group Calling, Call Forwarding, Who Called, Call Manager
The new student plan is available on a monthly/1/2/3-year agreement. and to high-school/post-secondary individuals only.

The restrictions are as follows:

High-School and Post-Secondary individuals only
Students must activate in-store
Student must have valid ID card from High School or Post-Secondary institution
iPhone owners/existing customers (who are students) are eligible for the plan. If you want data, you must purchase a $25 or higher data plan on a monthly/1/2/3-year agreement. However, to get an iPhone at promotional pricing, a 3-year Voice and Data agreement is required.


Credit to: iphoneincanada.ca

[drhorrible]

Ummm this is pretty standard practice. Rogers makes 75-80% of their cash in Wireless from texts/data. They can't subsidize you an expensive phone for cheap if they aren't pulling in the revenue they would be getting if you were getting overpriced data/text plans.

Ummm if his 3 lines are costing 400 a month then he is generating a ton of revenue and a ton of profit for Rogers. It's not as if the cost to Rogers of providing voice services is substantially higher than the cost of providing data services (text costs basically nothing though).


Here are the details;
There is only 50 daytime, but what student uses daytime minutes? LOL.
6PM E/W is enough for me. +100LD and 500MB and I'm happy for around $50 a month.


man, this is terrible.

[rchun044]

Ummm this is pretty standard practice. Rogers makes 75-80% of their cash in Wireless from texts/data. They can't subsidize you an expensive phone for cheap if they aren't pulling in the revenue they would be getting if you were getting overpriced data/text plans.

On another note I changed my plan to the new student plan, plus 500mb of data and 100LD for $52 after tax with a couple nice credits. A good idea for any students looking for a good deal!

its 3 lines....... 2 of them are around $80/month each on text/data plans but each line runs around $150/month with the over usage this third line is the only one without data, but trust me combined rogers makes enough money on roaming and long distance off me... I just figured rogers tightened up or this guy was just trying to be a hero

[Newman26]

Here are the details;
There is only 50 daytime, but what student uses daytime minutes? LOL.
6PM E/W is enough for me. +100LD and 500MB and I'm happy for around $50 a month.


Effective today, and expiring on March 31, 2010, Rogers has released a new $25 student plan that targets individuals who do much more text messaging than calling.

The new plan primarily features unlimited text messaging (not video or photo) and evenings start at 6PM for free (usually $7).

New $25 Student Plan:

Daytime: 50 minutes
Evenings & Weekends: Unlimited at 6PM
Features included: Unlimited Text Messages, Call Waiting, Group Calling, Call Forwarding, Who Called, Call Manager
The new student plan is available on a monthly/1/2/3-year agreement. and to high-school/post-secondary individuals only.

The restrictions are as follows:

High-School and Post-Secondary individuals only
Students must activate in-store
Student must have valid ID card from High School or Post-Secondary institution
iPhone owners/existing customers (who are students) are eligible for the plan. If you want data, you must purchase a $25 or higher data plan on a monthly/1/2/3-year agreement. However, to get an iPhone at promotional pricing, a 3-year Voice and Data agreement is required.


Credit to: iphoneincanada.ca

if it works for you then I guess that's good however why not try and get the $17.50 EPP or retention plan which has 200 mins, U/L evening and weekend, early evenings @6pm. then add $20 value plan giving you all those features and also add in 500MB or 1GB of data and then have them apply a few credits on your account? But like i said if it works for you then that's all that matters right...

[deens]

My contract is expired and I called retentions today.

Here's their offer for me:

350 Daytime
Unlimited evenings/weekends @ 6pm
500MB data
Retention Pack (Caller ID/VM/2500 outgoing text)
$50mth + 2.58 GRF + tax

HUP to Blackberry 8520
$29 + 35 activation + tax

What do you guys think...should i do it?

[ilias]

I think you should read back the last 30 pages.

I really think I read more than the last 30 pages, but I see that the leverage for Ontario is more or less the new competition. I was wondering if I could get the deals from Montreal as we have less leverage.

But I guess, I ll read more seriously the last 30 pages ... thanks! ;)

[crownme]

Best way to get around LD charges of course is to get retentions to add 1000 anytime minutes on your plan and have them credit the whole amount of $10.00

I had them do that. They called back and told me they had made a mistake, and changed my credit to one for Unlimited Incoming.

So mad.

[Newman26]

I had them do that. They called back and told me they had made a mistake, and changed my credit to one for Unlimited Incoming.

So mad.

Well you can still call and get them to give you some sort of deal for LD since the new local calling area is coming into effect sometime this month. that's now I got them to give me the LD minutes.

[wendell095]

how long do these credit usually last for...a month or for the full contract.

[bargainhuntercanada]

I called Retentions recently and got an awesome deal on a new plan, YET, because I didn't want to jump on it too fast, I said I would think about it.

Now, after sleeping on it, it really is too good a deal to pass up, so I call in today, and what I THOUGHT was Retentions was actually Consolidated Retentions (WTF?--- such a thing?) but he didn't want to say I got transferred to the wrong department.

Anyways, the guy at Consolidated Retentions said it would be best to wait until the end of your billing cycle to call back and apply any changes to my plan, in case credits and discounts, etc, gets missed and he didn't want to mess anything up.

Is this wise strategy? He said it would "start a clean slate". He has a point. I've always gone a little insane trying to work out all the adjustments on my bill when they're made.

So do you recommend calling at the end of your billing cycle or right when you wanna grab that great deal, regardless of the time of month? Thoughts?

[Vov86]

how long do these credit usually last for...a month or for the full contract.

Full contract.

[tomjose]

Hey guys,
I have a quick question:

I am currently on a Rogers Retentions plan and this contract ends on Dec 2010.
I currently get
350 mins
Eve/Wkends from 6p
Unl incoming
Rogers to Rogers
CID
VM
1000 text, unl incoming txt
The gorogers data bypass thingy aka pseudo-data.

all for 40.06 tax inclusive.

What I want to know is wether I can get the same as above except:

instead of R2R, i get Rogers Network Calling
I get unl. texting
Couple of canadian LD mins
A blackberry data plan inclusive of data to use, BIS etc.

For the same price or maybe even cheaper:cheesygri:cheesygri (eey, thats y im on RFD rite)???

Anyone has any luck at all getting a deal like that.?
thanks

[AcidBomber]

Hey guys,
I have a quick question:

I am currently on a Rogers Retentions plan and this contract ends on Dec 2010.
I currently get
350 mins
Eve/Wkends from 6p
Unl incoming
Rogers to Rogers
CID
VM
1000 text, unl incoming txt
The gorogers data bypass thingy aka pseudo-data.

all for 40.06 tax inclusive.

What I want to know is wether I can get the same as above except:

instead of R2R, i get Rogers Network Calling
I get unl. texting
Couple of canadian LD mins
A blackberry data plan inclusive of data to use, BIS etc.

For the same price or maybe even cheaper:cheesygri:cheesygri (eey, thats y im on RFD rite)???

Anyone has any luck at all getting a deal like that.?
thanks


instead of R2R, i get Rogers Network Calling ---> depends on rep i guess
I get unl. texting ---> change to the retention value pack, you get 2500 sms instead of 1000.
Couple of canadian LD mins ---> 100 LD for $5 with credit shouldnt be hard
A blackberry data plan inclusive of data to use, BIS etc. ---> doubt it, at least not for a plan like yours with $40 after tax

[jmedora]

Ummm if his 3 lines are costing 400 a month then he is generating a ton of revenue and a ton of profit for Rogers. It's not as if the cost to Rogers of providing voice services is substantially higher than the cost of providing data services (text costs basically nothing though).



man, this is terrible.

Yes you're correct about the 3 lines statement.
However you misread my poorly sharpened and grammatically incorrect statement. I concurred voice+text cost next to nothing, data on the other hand......

Data in texts = send a few bits over the network.
Data in data usage = send a few megaBYTES (of gb if you're a heavy DLer)

This costs important revenue, they want to make money on crappy value packs that make the most (ie that terrible $35 iPhone pack with 2500 texts, VVM, CD etc. plus 500mb data) cash for rogers.

Terrible for daytime minutes? Yes.
Terrible for my budget? No.
Student plan is $25 -$10 voice credit, -$5 off LD and $10 of data = make my wallet fit just right.

[drhorrible]

Yes you're correct about the 3 lines statement.
However you misread my poorly sharpened and grammatically incorrect statement. I concurred voice+text cost next to nothing, data on the other hand......

Data in texts = send a few bits over the network.
Data in data usage = send a few megaBYTES (of gb if you're a heavy DLer)

This costs important revenue, they want to make money on crappy value packs that make the most (ie that terrible $35 iPhone pack with 2500 texts, VVM, CD etc. plus 500mb data) cash for rogers.


I don't even get what you're saying here, once the infrastructure is in place the marginal cost of providing data services for Rogers is negligible. I also doubt that you can substantiate the claim that 'Rogers makes 75-80% of their cash' on texts/data.

I also don't see why that iPhone pack was so terrible at $35 (it's $40 now)



Terrible for daytime minutes? Yes.
Terrible for my budget? No.
Student plan is $25 -$10 voice credit, -$5 off LD and $10 of data = make my wallet fit just right.

If you have a $10 voice credit and a $10 credit on data shouldn't the price be $25+$25-$10-$10=$30+GRRF? That sounds okay, but paying $50ish for that plan is ridiculous -- I have 10 times the daytime minutes, 10 times the LD minutes, and 12 times the data for around $50 a month.

[Korea69]

Thanks!!!!

I'll try that! But do you think it's the best as I'm trying to get more features? (see bellow)

depends on what you need, and how much you wanna pay

[cocoyogurt]

Sounds good...

[clevelandindians]

i'm sure you can do better than that.....
first of all, ask them to waive the $35 activation fee


My contract is expired and I called retentions today.

Here's their offer for me:

350 Daytime
Unlimited evenings/weekends @ 6pm
500MB data
Retention Pack (Caller ID/VM/2500 outgoing text)
$50mth + 2.58 GRF + tax

HUP to Blackberry 8520
$29 + 35 activation + tax

What do you guys think...should i do it?

[hauton]

Here's what I was offered - apparently all I need to do is go pickup the phone.

EPP 200 Anytime/6PM Evenings/Weekends
Unlimited Incoming
Retentions Value Pack 2500txt/CD/VM
HUP to Nokia Surge for $10, no Admin fees or whatever

all for $32+tax/month

it doesn't seem that great, but I'm not asking for a lot of features, which might be why I can't seem to get much of a deal. Thoughts?

I'm thinking of calling in again and just saying "screw it I'm going to Wind" - for $10 more I get the same features (minus VM which I don't use) but I get unlimited province-wide calling, period. More importantly, I'm not tied down to a contract.

Yay/nay?

Any thoughts?

I'm picking up the phone tonight if I'm biting the bullet on this one. Would appreciate any input.

[KevC]

Any thoughts?

I'm picking up the phone tonight if I'm biting the bullet on this one. Would appreciate any input.

Ask them to credit the $10 retention value pack.... (see my line2)

Tell them (any combination of the following, all for best effect).

1. Bell is offering same, without a contract corporate plan thru work.
2. Wind is offering $150 credit, without a contract.
3. You've seen other people have the same plan, you demand to be treated equally as a customer. Reiterate how many years you've been with them, how many services you purchase from them .. etc etc.

You should be able to get the 17.50 plan + 2.58 epp + $10 retentionVP (credited) = 20.08+tax/mo.

[wendell095]

how would i know if i'm with a retention agent.

[jmedora]

I don't even get what you're saying here, once the infrastructure is in place the marginal cost of providing data services for Rogers is negligible. I also doubt that you can substantiate the claim that 'Rogers makes 75-80% of their cash' on texts/data.

I also don't see why that iPhone pack was so terrible at $35 (it's $40 now)



If you have a $10 voice credit and a $10 credit on data shouldn't the price be $25+$25-$10-$10=$30+GRRF? That sounds okay, but paying $50ish for that plan is ridiculous -- I have 10 times the daytime minutes, 10 times the LD minutes, and 12 times the data for around $50 a month.

How did $30 change to 50ish in the same paragraph. lol.
Again, I got a plan for my needs. I don't care whatsoever what you have,
this is the best deal IMO for students that need some data + free E/W. Daytime minutes are a joke.

[drhorrible]

You said you were paying around $50 a month. I was just pointing out that he numbers don't work out. Do you even have caller ID and the like?

As noted, getting the $17.50 plan plus the data value pack is a much better option. A guy posted about getting that for $46, tax included, like two pages ago.

[KevC]

how would i know if i'm with a retention agent.

First level you speak with is Customer Service Representative (CSR) ... you need to ask to speak with Retentions or Customer Relations (CR).

[napoleon1769]

The early evenings start at 8 for the standard retention plan right? Or is it 9?

[deens]

Decided I didn't really need data and a BB.

Old plans: contract finished-going month to month
150 Daytime minutes
Evenings / Weekends @ 7pm (20)
CID, VM + little outgoing texts (12)
SAF, 911 fee+ Tax~ just under $45/mth


Took this offer on 2 lines:
200 Daytime
Evening / Weekends starting at 6pm (17.50)
Retention value pack (CID, VM, 2500 Outgoing/unlimited incoming text) ($10)
Rogers 2 Rogers (credit $5)

17.50+10+2.58 GRF= 30.08 plus 12% Tax (British Columbia)=$33.68/mth
It's not the greatest plan but I'm happy. This equals a 25% discount over my old plan and this plan is so much better =P Thank you to the very helpful people in this thread.

[gmx373]

this is my current plan...a family plan 3 lines each has-:
Pooled Family Eve/Wkend Plan $30.00/month
150 Bonus Minutes
Unlimited Incoming Local Calls
included in plan:
# Between Us CDN LD
# Between Us Calling

+Additional Charges:
9-1-1 Emergency Access Fee- $0.50/month
System Access Fee -$6.95/month
Call Display-$8.00/month
so i'm paying around $45 bux each line...now one of my phone contract ends september this year n other 2 in 2012(had no idea primary phone line gets re-entered into a contract when any secondary line gets renewed)...so what leverage i have and how do i go about doing it, i tried 3 times with no deals or credit. i do have other services and have been with them since 2004. any suggestion appreciated! sory for long post n thanks.

[wendell095]

First level you speak with is Customer Service Representative (CSR) ... you need to ask to speak with Retentions or Customer Relations (CR).

thanks for ur response!...so i call like 3 times wasn't offered any deals guess it was a (CSR)...couple of question b4 i call again 1.does it matter if i'm still under contract. 2.do they offer it to u or would i have to ask about it!/u threaten to cancel phone service. thanks

[Shameless]

I followed the advice in previous posts and got through to retention quite quickly.
I told the person the package I wanted and after 90 minutes or so he created the following package for me.
This is a 3 year contract and I switched form a Canada one rate pkg I have had since 2001.

2000 Day time minutes.
Unlimited evenings 6pm to 7 am.
Unlimited text messages and caller id.
Unlimited long distance within Canada.
Unlimited email.
Enhanced voice mail.
Rogers to Rogers unlimited

TOTAL $80.00
Government Fee $2.58
Total $82.58
ALL TOTAL $93.32 per month including tax

[hauton]

Called Customer Service again today.

The girl was very friendly but when I explained to her my situation (offered plan from Retentions, reconsidering due to more competitive plans out there), she would not patch me through to Retentions.

So I guess I'm joining Wind. Heading out to the mall right now to pick a phone up.

As for my Roger's account - it's up in limbo. I can't cancel since I'm not the Account Holder (maybe that's why the rep wouldn't put me through to Retentions?), so I'll have to get that person to do it for me. I'll give Wind a shot (I'm paying for this month from Roger's either way) - if there's no glaring faults, and my Account Holder can't get a better deal when she calls in to do the cancellation, then I guess Roger's isn't the right fit for me and I'll move on..

[hoon]

I followed the advice in previous posts and got through to retention quite quickly.
I told the person the package I wanted and after 90 minutes or so he created the following package for me.
This is a 3 year contract and I switched form a Canada one rate pkg I have had since 2001.

2000 Day time minutes.
Unlimited evenings 6pm to 7 am.
Unlimited text messages and caller id.
Unlimited long distance within Canada.
Unlimited email.
Enhanced voice mail.
Rogers to Rogers unlimited

TOTAL $80.00
Government Fee $2.58
Total $82.58
ALL TOTAL $93.32 per month including tax

Wow you really use 2000 day time minutes? Even with R2R?

[gmx373]

so can u negotiate...while ur still in a contract or have to wait till contract ends....also has any one been turn down by retention(CR) representative?once u got in!

[jamezgt]

okayy so i tried to change my plan again and this is have i accepted on a 3 year term

$50 its a retention plan
300 daytime mins
unlimited eve at 6pm
unlimited weekends
rogers to rogers
500 mb of data
$20 value pack
unlimited text
voicemail
caller id

credits
$15 monthly plan
$5 rogers to rogers
$5 data discount

total it around 60$


so im thinking that it would be better if i just switched to the 17.5 plan and add the $40 value pack. this way i will have all the same stuff but my bill be come up to $45...do you guys think this will work or will they take away some of my credits?..do u think i can add anymore credits to this account?

[emoo69]

so can u negotiate...while ur still in a contract or have to wait till contract ends....also has any one been turn down by retention(CR) representative?once u got in!


I was with rogers only for 6 months and they gave me 525 mins instead of 200 with no extra charge. Took a couple of tries but it worked. Just called in last week and told them about the wind mobile 150 credit and they gave me 25 dollar credit , free r2r and free 100 ld cnd mins. IT HASN'T BEEN A YEAR YET! and no 3 year term sign up. So just keep trying, You will never know what you get.

Good luck!

E-man

[tigger03]

I've had this plan for a year. Unsure if I can get more credits:

$45+SAF+tax= $60
- 200 mins
- eve/wknds after 6 pm
- 100 Cdn LD mins
- unlimited network calling
- CID/VM/2500 txt
- 500 MB

I'm hoping to lower the TOTAL monthly bill to around $40 or $45. I wouldn't mind lowering the data, getting rid of the 6 pm calling (making it 8 pm to save $?), but slightly increasing the DT mins to 300.

Any suggestions before I call? I've had this plan for 1 year into my 3 year contract.

[emoo69]

I've had this plan for a year. Unsure if I can get more credits:

$45+SAF+tax= $60
- 200 mins
- eve/wknds after 6 pm
- 100 Cdn LD mins
- unlimited network calling
- CID/VM/2500 txt
- 500 MB

I'm hoping to lower the TOTAL monthly bill to around $40 or $45. I wouldn't mind lowering the data, getting rid of the 6 pm calling (making it 8 pm to save $?), but slightly increasing the DT mins to 300.

Any suggestions before I call? I've had this plan for 1 year into my 3 year contract.

Tell them you are thinking of switching to wind mobile bc they have better plans and they are giving you $150 credit if you port your number to them. Im pretty sure that your can get you bill lowered. You pay almost the same price as I do.(1 dollar more bc of ringbacks). I get the following
about $61 with tax!

525 daytime + 100 CDN LD
unlimited eve/wkends @ 6pm
R2R
who called
Unltd Txt, Picture, and Video Msgs
CID/VVM
6GB Data
and Ringbacks

[Veronica.Roberts99]

I can't wait for more competition in the telecom space! I hope the government's plan to allow increased foreign ownership will attracts lots of players to an exceptionally high-priced market, so we can all benefit from fair prices one day...

[hybridx.02]

Ok, so I called retentions about a month ago and accepted the following offer:

200 DT min
unltd. e/w after 6pm
VP (2500 sent txt/unltd. received txt, CID, VM)
GRRF

this comes out to 17.50 + 10 + 2.58 + tax (13%) = 33.99

and i also did a HUP to LG Xenon for 49.00 + 35 admin fee


Now, i tried calling retentions again earlier today and ask them to credit my VP and give me 100 LD min by comparing bell corp plan and wind mobile. They would not budge. At all. Have i lost all my bargaining power because i already accepted the new plan/contract? Or could i bargain for more? I submitted a 50 dollar MIR for the phone, but that was rejected because it was 1 dollar short of 50 bucks, so it didn't qualify. Is there anything i can do?

[sneak_around]

Just did a hardware upgrade. Blackberry 9700 for $150 + 35 I asked to get it waived and said when I signed up with rogers as a new customer I had it waived and she said they dont credit that anymore but I accepted anyways. Will be sending in the MIR form asap.

350 mins
R2R
8PM
2500/id/vm
150mb apn
100 LD
42.xx (tax included)

[t6ho]

Might I also suggest going at it through a different route?

I've been trying to get free Caller ID for my wireless for a while now (though my plan still sucks, I only have 1.5 yr left on the contract. So I'm going to wait til it's almost over to get a better one); however, didn't succeed until moments ago.

My family has Rogers Internet, cable and home phone, so I called to get onto the better choice bundle (for some reasons they didn't renew us on the bundle probably b/c we usually ignore calls with a weird ringing rhythm). But anyway, I called Rogers Customer Service @ 1-888-764-3771, spoke with Leyla (very helpful, courteous and friendly), got the bundle. Then she asked if I'm satisfied with all of the Rogers services and if I have any questions or concerns on any of the Rogers services. I explained how I wanted Caller ID for free as a bonus for being such a loyal customer but wireless CSRs don't have the authority to offer me such benefit. So, to cut out the crap, she gave me free Caller ID until my contract ends and gave me some helpful pointers (similar to the ones RFDealers posted here) on how to negotiate a better plan.

Maybe this is a probable route for some of you, too.

[KevC]

Has anyone tried using the $50 MIR for a $19 phone?

I resigned 3 year contract for my mom's line, upgraded to a Nokia 5310 for $19 + $35 activation fee. (4 CR reps, none of them budged)

Gonna try it anyway lol.

[mike200015]

So, to cut out the crap, she gave me free Caller ID until my contract ends and gave me some helpful pointers (similar to the ones RFDealers posted here) on how to negotiate a better plan.

Maybe this is a probable route for some of you, too.

Can you share some of the pointers she gave you? Might be helpful for some of us RFDers, especially coming straight from a rep.

[Sniper001]

Just did a hardware upgrade. Blackberry 9700 for $150 + 35 I asked to get it waived and said when I signed up with rogers as a new customer I had it waived and she said they dont credit that anymore but I accepted anyways. Will be sending in the MIR form asap.

350 mins
R2R
8PM
2500/id/vm
150mb apn
100 LD
42.xx (tax included)
That's a bit cold...
I pay $10 more than you (tax included) and although I only have 250 daytime minutes, I have unlimited text/video/pic messages, evenings at 6 PM (not 8), 500 MB of data (not 150), and 1000 CDN LD minutes, as well as free incoming calls.

Try calling in again, you can get something better for sure! At the very least for what you are paying, you should get free incoming calls + evenings at 6 PM.

[Shameless]

:)
Wow you really use 2000 day time minutes? Even with R2R?

I do not use 2000 day time minutes, yet.......

I regularly go over my previous 1250 minute package so when offered 2000 minutes I jumped at it knowing I would never exceed that amount with the R2R included.

I lowered my cost by 50% from my previous package and get a lot more features.

Thank all those who maintain this site!!!!

And a special thanks for all the advise given that helped me save a bundle!!!!

[sneak_around]

That's a bit cold...
I pay $10 more than you (tax included) and although I only have 250 daytime minutes, I have unlimited text/video/pic messages, evenings at 6 PM (not 8), 500 MB of data (not 150), and 1000 CDN LD minutes, as well as free incoming calls.

Try calling in again, you can get something better for sure! At the very least for what you are paying, you should get free incoming calls + evenings at 6 PM.

I guess you get more bang for your buck. I dont use much minutes or much data. I text and email.. I was thinking of lowering my monthly bill but think im pretty much strapped? possibly get the r2r feature credit and switch it to a regular credit?

[hybridx.02]

Has anyone tried using the $50 MIR for a $19 phone?

I resigned 3 year contract for my mom's line, upgraded to a Nokia 5310 for $19 + $35 activation fee. (4 CR reps, none of them budged)

Gonna try it anyway lol.

if it didn't work for me with a $49 phone, i doubt it would work for your $19 phone

but lemme know if you're successful

[Stav]

Just had a quick question..been following this thread for some time (really valuable info here), finally thought I'd sign up.

Might be a dumb one to ask but I'll ask anyway. If you were to call Rogers, could you get a switch from the SAF to the GRFF? Is that even worthwhile?

Thanks.

[mike200015]

Just had a quick question..been following this thread for some time (really valuable info here), finally thought I'd sign up.

Might be a dumb one to ask but I'll ask anyway. If you were to call Rogers, could you get a switch from the SAF to the GRFF? Is that even worthwhile?

Thanks.

If you are on an older plan with the SAF you cannot just get them to switch it to the GRFF, I tried to do that. You need to switch to a newer plan if you want the GRFF instead, but it may not be worth it depending on your current plan. What they did to make it seem like you aren't paying the SAF, is increase the base plan prices, and then take away the SAF in place of the GRFF.

Hope that helps!

[lyinsea]

if it didn't work for me with a $49 phone, i doubt it would work for your $19 phone

but lemme know if you're successful

just mailed out the rebate voucher yesterday for my LG EVE, which also only costs $49. Damn......... They should mention the MIR only works for handsets over $50. FTW!

[hoon]

:)

I do not use 2000 day time minutes, yet.......

I regularly go over my previous 1250 minute package so when offered 2000 minutes I jumped at it knowing I would never exceed that amount with the R2R included.

I lowered my cost by 50% from my previous package and get a lot more features.

Thank all those who maintain this site!!!!

And a special thanks for all the advise given that helped me save a bundle!!!!

My mom does around 1200 mins/monthly but R2R covers most of her day time minutes. She uses about 500 day time minutes on a $45 700 minute plan.
You should try to get free incoming as well.
See how many minutes you use this month. You can probably reduce your plan more. Hope that helps.

[Ikerr1974]

You should be able to get the 17.50 plan + 2.58 epp + $10 retentionVP (credited) = 20.08+tax/mo.

Which plan would this be?

[jmedora]

You said you were paying around $50 a month. I was just pointing out that he numbers don't work out. Do you even have caller ID and the like?

As noted, getting the $17.50 plan plus the data value pack is a much better option. A guy posted about getting that for $46, tax included, like two pages ago.

Your were right, I ended up switching from the silly student plan to the $50 iPhone plan with a few mods.

So for $45 + GRRF + tax:
300 daytime mins
Free E/W at 5PM (not sure how possible, but confirmed twice)
100 Canada wide LD mins
unlimited text
CD, VVM, 500 MB.

My tactic was one that godfather suggested, call rogers tell them Bell offered you (insert plan) for (insert amount of money paid) as long as you have created significant revenue, if not forget it.


Tried getting it down to $40 +GRRF+tax but the retentions agent wasn't having any of it, stating I already had $15 in credits. Hopefully this summer when the iPhone 3.5/4G comes out I can grab another $5 credit bringing me complete plan down to $40 + fees.

[Stav]

If you are on an older plan with the SAF you cannot just get them to switch it to the GRFF, I tried to do that. You need to switch to a newer plan if you want the GRFF instead, but it may not be worth it depending on your current plan. What they did to make it seem like you aren't paying the SAF, is increase the base plan prices, and then take away the SAF in place of the GRFF.

Hope that helps!

Well this is my plan currently:
$20 250 daytime mins, unlim E/W starting at 8 (got this last yr, thinking about going on that $17.50 plan)
$10 retention value pack
$15 email/pin
$6.95 SAF
$0.50 911
+ tax
approx $59

Does this plan exclude me from going over to GRFF? Does anyone have any suggestions on what plan I should try to get with Retentions? Been a customer for 6-7 years.
Any and all input is greatly appreciated.

[snappyl]

Out of curiosity, I was wondering if anyone knows if there are any legal terms in Roger's contracts with regards to data cancellation after signing on with an iPhone? I renewed my plan recently, added $25 for a data plan to get a discounted iPhone, and when I called today to cancel, they said in addition to the DECF, I'll have to pay the full price of the iphone too :/

[kcirtap78]

i think the resp it full of crap. 100$ is all you gotta pay.


Out of curiosity, I was wondering if anyone knows if there are any legal terms in Roger's contracts with regards to data cancellation after signing on with an iPhone? I renewed my plan recently, added $25 for a data plan to get a discounted iPhone, and when I called today to cancel, they said in addition to the DECF, I'll have to pay the full price of the iphone too :/

[AcidBomber]

Out of curiosity, I was wondering if anyone knows if there are any legal terms in Roger's contracts with regards to data cancellation after signing on with an iPhone? I renewed my plan recently, added $25 for a data plan to get a discounted iPhone, and when I called today to cancel, they said in addition to the DECF, I'll have to pay the full price of the iphone too :/


i think the resp it full of crap. 100$ is all you gotta pay.


correct, only the $100 + tax data cancellation fee.
you dont have to pay extra for your subsidized iPhone price when you cancel data.

[CSR]

Out of curiosity, I was wondering if anyone knows if there are any legal terms in Roger's contracts with regards to data cancellation after signing on with an iPhone? I renewed my plan recently, added $25 for a data plan to get a discounted iPhone, and when I called today to cancel, they said in addition to the DECF, I'll have to pay the full price of the iphone too :/


i think the resp it full of crap. 100$ is all you gotta pay.


correct, only the $100 + tax data cancellation fee.
you dont have to pay extra for your subsidized iPhone price when you cancel data.

Only $100 extra. If you leave entirely, then pay the $400 ECF as well.

[drhorrible]

So for $45 + GRRF + tax:
300 daytime mins
Free E/W at 5PM (not sure how possible, but confirmed twice)
100 Canada wide LD mins
unlimited text
CD, VVM, 500 MB.


Well done -- getting more for less is always good :)

[Shameless]

My mom does around 1200 mins/monthly but R2R covers most of her day time minutes. She uses about 500 day time minutes on a $45 700 minute plan.
You should try to get free incoming as well.
See how many minutes you use this month. You can probably reduce your plan more. Hope that helps.

Most of my daytime minutes are to land line phones.
the R2R is an added bonus that I will use to contact any of my Rogers contacts.
I learned that there are 3 types of R2R.
R2R local, you must be local to your area or long distance charges apply.
R2R network that allows you to call Rogers Cell or Home and Fido, again only if you are local to your area or long distance charges apply.
R2R unlimited, allowing you to contact any Rogers home or cell Canada wide regardless of where you are in Canada.
I opted for the unlimited R2R.

The free incoming minutes again only apply if you are local.
I thought about this as I have the unlimited long distance.
With 2000 minutes and unlimited R2R and unlimited long distance I stopped while I was ahead.
The CSR would not give it the free unlimted incoming calls for free and I think it was $20.00.
It would have been over kill even more than what I already have....

[drhorrible]

Most of my daytime minutes are to land line phones.
the R2R is an added bonus that I will use to contact any of my Rogers contacts.
I learned that there are 3 types of R2R.
R2R local, you must be local to your area or long distance charges apply.
R2R network that allows you to call Rogers Cell or Home and Fido, again only if you are local to your area or long distance charges apply.
R2R unlimited, allowing you to contact any Rogers home or cell Canada wide regardless of where you are in Canada.
I opted for the unlimited R2R.

The free incoming minutes again only apply if you are local.
I thought about this as I have the unlimited long distance.
With 2000 minutes and unlimited R2R and unlimited long distance I stopped while I was ahead.
The CSR would not give it the free unlimted incoming calls for free and I think it was $20.00.
It would have been over kill even more than what I already have....

If you have the unlimited Canadian LD option (which you do), then there is no difference between unlimited local network calling and unlimited LD network calling, and you will never be charged for incoming calls in Canada.

[M.D.]

350 daytime mins.
Unlimited Evening/Weekend starting @ 6pm
Unlimited Incoming
Caller ID
Voicemail
2500 txt
100 LD mins.
500mb

All this for $47.xx + tax.

[mattt33]

350 daytime mins.
Unlimited Evening/Weekend starting @ 6pm
Unlimited Incoming
Caller ID
Voicemail
2500 txt
100 LD mins.
500mb

All this for $47.xx + tax.

It's an alright plan there. So you're saving $15/mo so that's not bad.

[jmedora]

350 daytime mins.
Unlimited Evening/Weekend starting @ 6pm
Unlimited Incoming
Caller ID
Voicemail
2500 txt
100 LD mins.
500mb

All this for $47.xx + tax.

Awesome plan, probably the best student plan for around $50. I'm trying to break the $50 mark before tax, congrats on that.

The thing I'm pissed about is the tethering policy which is changing May 1st according to the customer relations (retentions) rep. If you have the 500mb plan you'll be either be charged per kb/mb/gb depending on whatever rogers decides. For $5 you can upgrade to 1GB, but does this include tethering or do I need another add-on?

Thanks to anybody that knows about tethering, my retentions rep was kind and helpful, but not knowledgeable about the change in policy.

[Shameless]

If you have the unlimited Canadian LD option (which you do), then there is no difference between unlimited local network calling and unlimited LD network calling, and you will never be charged for incoming calls in Canada.

You are correct.

I was not being offered unlimited incoming calls for free so I opted for the Unlimited R2R, a $15/month add on credited back each month.

My aim was to increase my daytime minutes from 1250 to something higher.

I wanted unlimited incoming calls and Canada long distance to match my day time minutes in order to compensate for the Canada One Rate pkg I have at present.
I also wanted unlimited email and VM2500.

I explained my wants to the CSR and then explained that I wanted that pkg for $75.00 per month. ( thus cutting my costs down from $150.00 to 200.00 per month average)

I was assured that the pkg I asked for would never happen.

Well 90 minutes later I got pretty close to what I asked for.

If the CSR would have offered unlimited incoming calls at no charge I would have had the perfect package.

I learned that the unlimited incoming calls are in your local area, just like the basic R2R, so I would need the unlimited long distance in order for the unlimited incoming calls to suit my needs.
Of course I did not want to pay for the unlimited incoming so it went away by default.

My concern was long distance charges.
Remember I have been on a Canada One Rate pkg since 2001.
My problem is, I have exceeded my minutes on a regular basis and the excess is charged for minutes and long distance so it adds up REALLY fast!

I was able to get most of the features I asked for as well as almost double the day time minutes of my present package for $5 more than I requested.

The unlimited incoming calls feature ad on would have put my monthly cost to over $100.00 including tax.

My future bills will be $93.32 including tax.
I no longer need to monitor my minutes with this package.

This forum has taught me to ask for a better deal.

Thanks to all.

[hoon]

......

My future bills will be $93.32 including tax.
I no longer need to monitor my minutes with this package.

This forum has taught me to ask for a better deal.

Thanks to all.

Well it looks like you know what you're doing. Great plan either way.

Ya this thread is awesome.

[chadjustine]

350 daytime mins.
Unlimited Evening/Weekend starting @ 6pm
Unlimited Incoming
Caller ID
Voicemail
2500 txt
100 LD mins.
500mb

All this for $47.xx + tax.

Just for reference, I have the same plan except without the Unlimited Incoming but add in My5 Canada Wide and its the same price.

[mike200015]

Well this is my plan currently:
$20 250 daytime mins, unlim E/W starting at 8 (got this last yr, thinking about going on that $17.50 plan)
$10 retention value pack
$15 email/pin
$6.95 SAF
$0.50 911
+ tax
approx $59

Does this plan exclude me from going over to GRFF? Does anyone have any suggestions on what plan I should try to get with Retentions? Been a customer for 6-7 years.
Any and all input is greatly appreciated.

I'm also on the same base plan ($20 for 250). Do you have any credits/discounts on the plan or any of the addon features like the retention value pack? I'm guessing you don't since your plan comes to $59 like you said. You should definitely call retentions and get some credits added on to your account, that price is a bit expensive for what you are getting now. You can also get them to throw in 6pm evenings for free, and maybe unlimited incoming or rogers to rogers.

[M.D.]

Just for reference, I have the same plan except without the Unlimited Incoming but add in My5 Canada Wide and its the same price.

Damn, I would've rather have My5 Canada Wide!!
Is it possible to renegotiate? The plan doesn't come into effect until my next billing cycle.

[MadCowTom]

Well this is my plan currently:
$20 250 daytime mins, unlim E/W starting at 8 (got this last yr, thinking about going on that $17.50 plan)
$10 retention value pack
$15 email/pin
$6.95 SAF
$0.50 911
+ tax
approx $59

Does this plan exclude me from going over to GRFF? Does anyone have any suggestions on what plan I should try to get with Retentions? Been a customer for 6-7 years.
Any and all input is greatly appreciated.

By my own calculation, I don't think you have any credit and if that is the case, then you should at least ask for your VP credited($10) and maybe add R2R for free.

[deftpunk]

Hey, I'm just wondering what the MIR is that a few people have mentioned? $50 back on the 2 9700's I got this week would be great! Link please? :)


Just did a hardware upgrade. Blackberry 9700 for $150 + 35 I asked to get it waived and said when I signed up with rogers as a new customer I had it waived and she said they dont credit that anymore but I accepted anyways. Will be sending in the MIR form asap.

350 mins
R2R
8PM
2500/id/vm
150mb apn
100 LD
42.xx (tax included)

[deftpunk]

Nevermind, I found it....


Hey, I'm just wondering what the MIR is that a few people have mentioned? $50 back on the 2 9700's I got this week would be great! Link please? :)

[Captainsave26]

My wife(currently with Bell) received a letter in the mail from Rogers saying if she signed up that she would receive a $100 credit. I'm assuming this is to offset any ECF that she may incur if she decided to switch. Anyone else receive this promo?

[Flyhigh]

With all the hot plans posted, am I getting a good deal?

250/unlimited Eve @ 6PM/Wkds Plan 25
Savings: Monthly plan credit 3 yr -5
Canadian LD 1000 mins 5
100 Bonus minutes 0
BB Data value pack 30
^--includes 500MB data/10000sent txt/mms/CID/VM
Unlimited incoming 10
Savings Unlimited incoming -10
Rogers to Rogers Calling 5
Savings Rogers to Rogers -5
911 Access 0.50
SAF 6.95

Total before taxes $62.45
Total after taxes $70.57

Could I do better? thanks!

[mike200015]

With all the hot plans posted, am I getting a good deal?

250/unlimited Eve @ 6PM/Wkds Plan 25
Savings: Monthly plan credit 3 yr -5
Canadian LD 1000 mins 5
100 Bonus minutes 0
BB Data value pack 30
^--includes 500MB data/10000sent txt/mms/CID/VM
Unlimited incoming 10
Savings Unlimited incoming -10
Rogers to Rogers Calling 5
Savings Rogers to Rogers -5
911 Access 0.50
SAF 6.95

Total before taxes $62.45
Total after taxes $70.57

Could I do better? thanks!

Its not a bad plan, but you could do better. You can increase the monthly plan credit amount to help reduce the price (try for 15 or 20, instead of the 5). Also see if you can get any credits towards the value pack, not sure if that specific one has any direct feature credits or not, but worth a shot. All depends on the rep you speak with, if they won't budge you can always call back and try someone else.

Let me know how it works out!

[bard]

Hi There!

pretty happy about my updated plan. =)

700 DT -$40
credit for -$15
unlimited incoming
unlimited network calling
250 additional DT - $10
1000 LD min - $5
retention Value pack for VM-CId-txt - $10
BES 1 GB data plan - $45
corp discount on BES - -$9
SAf - $6.95
credit for SAF - -$6.95
credit for 6pm EVE - -$7
911- $0.50 (not sure if this will be a credit too)

total:
$76.50 +taxes = $85.12

My daytime usage for my last bill was over 1500 mins, so lots of daytime minutes are needed in my plan.


good luck!

[NASCAR Fan]

Hi There!

pretty happy about my updated plan. =)

700 DT -$40
credit for -$15
unlimited incoming
unlimited network calling
250 additional DT - $10
1000 LD min - $5
retention Value pack for VM-CId-txt - $10
BES 1 GB data plan - $45
corp discount on BES - -$9
SAf - $6.95
credit for SAF - -$6.95
credit for 6pm EVE - -$7
911- $0.50 (not sure if this will be a credit too)

total:
$76.50 +taxes = $85.12

My daytime usage for my last bill was over 1500 mins, so lots of daytime minutes are needed in my plan.


good luck!

I don't recall ever seeing a post showing a offsetting credit for the SAF. I recently renewed my contract and Rogers replaced the $6.95 SAF with a $2.58 GRRF charge.

[mike200015]

Hi There!

pretty happy about my updated plan. =)

700 DT -$40
credit for -$15
unlimited incoming
unlimited network calling
250 additional DT - $10
1000 LD min - $5
retention Value pack for VM-CId-txt - $10
BES 1 GB data plan - $45
corp discount on BES - -$9
SAf - $6.95
credit for SAF - -$6.95
credit for 6pm EVE - -$7
911- $0.50 (not sure if this will be a credit too)

total:
$76.50 +taxes = $85.12

My daytime usage for my last bill was over 1500 mins, so lots of daytime minutes are needed in my plan.


good luck!

Nice plan. Did they add on the SAF credit easily? I am going to try to get that waived on my plan as well. Did you get a credit for the retention pack? Seems like most people have been getting that credited.

[T.O.SuperSaver]

250 weekday min
500mb data
Caller ID/Voicemail/2500 text
Unlimited weeknight/weekends 6pm-7am
My 5 Local
Unlimited Incoming
100 min long distance w/in Canada
Detailed Billing

$40 + $2.58 GRRF (1st yr waived) + taxes

BlackBerry 9700 $149 + $35 activation fee (waived)

[RealDealSeeker]

250 weekday min
500mb data
Caller ID/Voicemail/2500 text
Unlimited weeknight/weekends 6pm-7am
My 5 Local
Unlimited Incoming
100 min long distance w/in Canada
Detailed Billing

$40 + $2.58 GRRF (1st yr waived) + taxes

BlackBerry 9700 $149 + $35 activation fee (waived)

That's a SOLID, SOLID plan. Did you try getting My5 Canada-wide with that?

Was this a brand new activation? Can you comment on your tenure with Rogers?

[T.O.SuperSaver]

Was this a brand new activation? Can you comment on your tenure with Rogers?

This plan was offered through the retention department after my 3 year contract ended. I tried to get the Canada-wide My5 but they wouldn't budge on that. In the end the CxR, who was extremely nice, said "honestly there is nothing else that we can give you..."

[RealDealSeeker]

This plan was offered through the retention department after my 3 year contract ended. I tried to get the Canada-wide My5 but they wouldn't budge on that. In the end the CxR, who was extremely nice, said "honestly there is nothing else that we can give you..."

Cool, thanks for this.
I was curious because you have the same plan as me but I'm paying $10 more.
This must come from the fact that I used my $5 data credit to offset the $5 charge for 1 GB data, and also I have My5 Canada-wide vs. your local.

[DRGN89]

renewed contract today with 16 months left in my contract. i was offered a 17.50 plan with a 10 dollar value pack bundle.

300 daytime minutes
Unlimited evenings and weekends starting at 6pm
2500 text msgs
Caller ID
Voicemail

33.99 after taxes monthly.

i MIGHT put my contract up for sale if anyone is interested.

[Sniper001]

renewed contract today with 16 months left in my contract. i was offered a 17.50 plan with a 10 dollar value pack bundle.

300 daytime minutes
Unlimited evenings and weekends starting at 6pm
2500 text msgs
Caller ID
Voicemail

33.99 after taxes monthly.

i MIGHT put my contract up for sale if anyone is interested.
Meh nothing special. I have one cell line with Rogers with the same thing + incoming calls ($10 credit) for the same price. Only difference is it is 250 minutes, not 300. And I pay $36 after taxes.

[Sniper001]

Cool, thanks for this.
I was curious because you have the same plan as me but I'm paying $10 more.
This must come from the fact that I used my $5 data credit to offset the $5 charge for 1 GB data, and also I have My5 Canada-wide vs. your local.
Rogers plan: 300 mins, My5 Cda-wide, unl. eve/weekends@6, 1 GB data, VM/CID/2500 text, 100 Cda LD mins. $50 + grrf = 52.58.

How'd you get 1 GB of data? I believe you are on the voice+data plan combined, but that only has 500 MB of data? I'm in a dilemma where I'd like 1 GB of data (I only have 500 MB), and I don't mind paying $5 extra, but it's not allowed?

[intercollector]

renewed contract today with 16 months left in my contract. i was offered a 17.50 plan with a 10 dollar value pack bundle.

300 daytime minutes
Unlimited evenings and weekends starting at 6pm
2500 text msgs
Caller ID
Voicemail

33.99 after taxes monthly.

i MIGHT put my contract up for sale if anyone is interested.

Seems like a common offer from Retentions as of late. I've heard of 3 people in the last 3 weeks (not on RFD) all getting this same offer for a voice plan and value pack, with the variation of a $15 data plan. To really sell a plan to someone you have to somehow get them to throw in some LD minutes (I have 1000LD for $5), or R2R, or free incoming calls.

[H8TR]

Posted on HoFo but this thread seems to be much more active. Dad has been a Rogers Wireless customer for at least 15 years. Called this evening and got some more credits. Left is the old plan, right is the new. Changes that were made were 6.95 for SAF is being credited plus the $5 data discount.


$20 - 250/Unlimited Eve/Wkds Plan | $20 - 250/Unlimited Eve/Wkds Plan
$35 - iPhone Value Pack | $35 - iPhone Value Pack
$5 - 6PM Evenings | $5 - 6PM Evenings
|
- $5 Monthly Plan Credit | - $11.95 Monthly Plan Credit
- $5 Call Display Credit | - $5 Call Display Credit
| - $5 Data Discount
|
+ SAF/911 | +SAF/911
|
$57.45 before tax in Ontario | $45.45 before tax in Ontario
$57.75 (with 75 cent 911 fee) | $45.75 (with 75 cent 911 fee)

Going from $64.92 to $51.70 is huge (for me). Gonna call back in two or so weeks and see what can be done with my Dad's phone line.

[ezack]

Rogers plan: 300 mins, My5 Cda-wide, unl. eve/weekends@6, 1 GB data, VM/CID/2500 text, 100 Cda LD mins. $50 + grrf = 52.58.

How'd you get 1 GB of data? I believe you are on the voice+data plan combined, but that only has 500 MB of data? I'm in a dilemma where I'd like 1 GB of data (I only have 500 MB), and I don't mind paying $5 extra, but it's not allowed?

It's called "double your data", cost $5 more for another 500mb.

[Sniper001]

It's called "double your data", cost $5 more for another 500mb.
Do they have that offer for the 500MB Smartphone value pack of $40?

[drhorrible]

Do they have that offer for the 500MB Smartphone value pack of $40?

Nope.

[wendell095]

i'd like to thank everyone in this forum...showing me i can get lots more for less.;)keep this thread going!!!!

[AcidBomber]

so i just got my bill, and it seems like they screwed it up in my favour and gave me a $10 monthly plan credit instead of feature credit.

100 DT mins - $20 base plan
1000 eve/weekends starting @ 6 PM
100 LD mins
detailed billing
call fwd/waiting/manager/whocalled

with:
retention value pack (CD/VM/2500 sms) - $10

Discounts:
Monthly Plan Credit 1 Yr (-$10)
100 Anytime CDN LD Mins (-$5)
WhoCalled Service (-$3)
Call Manager (-$5)
Call Forwarding/Transfer (-$3)


so now im paying $20 + GRRF + tax = $25.52...


am i pushing it if i ask for the $17.50 plan with 200 DT mins and unlimited eve/weekends? :confused:...

[kcirtap78]

yeah you got a 10$ mpc because they is no feature credit for the value pack.
and yeah you should get them to switch you to the 17,50 plan. u would egt 100 more mins and free evening and weekends and save an extra 2.50

so i just got my bill, and it seems like they screwed it up in my favour and gave me a $10 monthly plan credit instead of feature credit.

100 DT mins - $20 base plan
1000 eve/weekends starting @ 6 PM
100 LD mins
detailed billing
call fwd/waiting/manager/whocalled

with:
retention value pack (CD/VM/2500 sms) - $10

Discounts:
Monthly Plan Credit 1 Yr (-$10)
100 Anytime CDN LD Mins (-$5)
WhoCalled Service (-$3)
Call Manager (-$5)
Call Forwarding/Transfer (-$3)


so now im paying $20 + GRRF + tax = $25.52...


am i pushing it if i ask for the $17.50 plan with 200 DT mins and unlimited eve/weekends? :confused:...

[DRGN89]

do you guys think it's possible to get them to waive the 10 value pack fee on top of my 17.50 plan?

[next_godfather]

i called in regaring the lca change and expressed my dissatisfaction and i went from 100 ld minutes from the previous lca change to 1000 ld minutes at no charge (10 dollar credit) at the customer service level.

pretty happy with my outcome, as i was always near the borderline of my 100 ld minutes allocated when i am visiting nearby cities (my plan is essentially fool proof for me)

[1-anh]

I currently have:

300 anytime minutes
unlimited e/w @ 6pm
2500 text messages
caller id
voicemail
100 canadian ld
6GB Data
rogers to rogers
unlimited incoming

and i pay $58.74 all in. I got this a while ago but have gotten lazy to call in. Has anyone got this for cheaper? or should i just leave it?

[drhorrible]

I currently have:

300 anytime minutes
unlimited e/w @ 6pm
2500 text messages
caller id
voicemail
100 canadian ld
6GB Data
rogers to rogers
unlimited incoming

and i pay $58.74 all in. I got this a while ago but have gotten lazy to call in. Has anyone got this for cheaper? or should i just leave it?

I have

500 anytime
evenings at 5PM
unlimited incoming
1000 canadian LD minutes
retention value pack
6GB data

for $47.45+tax.

[1-anh]

I have

500 anytime
evenings at 5PM
unlimited incoming
1000 canadian LD minutes
retention value pack
6GB data

for $47.45+tax.

oh wow, what did you say to get the extra credit? Right now I have a $15 and $5 generic credit, a rogers to rogers and unlimited incoming specific credit. and I pay $5 more than you before tax. Any suggestions?

[drhorrible]

oh wow, what did you say to get the extra credit? Right now I have a $15 and $5 generic credit, a rogers to rogers and unlimited incoming specific credit. and I pay $5 more than you before tax. Any suggestions?

You could always try getting 1000 LD minutes for free due to the LCA changes in November, then switch the 1000 LD minutes back to 100 LD minutes a few months later to save $5.

You could also try switching to the $17.50+GRRF plan with 200 anytime minutes and evenings at 6 included. They might take away one of your $5 credits in the process (you'd have too many MPCs) but it would still save you $7.

[jamezgt]

You could always try getting 1000 LD minutes for free due to the LCA changes in November, then switch the 1000 LD minutes back to 100 LD minutes a few months later to save $5.

You could also try switching to the $17.50+GRRF plan with 200 anytime minutes and evenings at 6 included. They might take away one of your $5 credits in the process (you'd have too many MPCs) but it would still save you $7.

right now my plan is 60$ and all i got is 300 mins, eve at 6, 500mb data for 50$ and the 40$ vp and rogers to rogers for free...i have 15$ mpc and then 5$ data discount and rogers to rogers....do u think i can change it to the 17.5 plan and the 40 iphone vp and keep all my credits to bring my plan to 45$? let me know what u think
thankss

[justinwu86]

does the price incl 911 and saf?

Well it looks like you know what you're doing. Great plan either way.

Ya this thread is awesome.


350 daytime mins.
Unlimited Evening/Weekend starting @ 6pm
Unlimited Incoming
Caller ID
Voicemail
2500 txt
100 LD mins.
500mb

All this for $47.xx + tax.

[Ikerr1974]

You should be able to get the 17.50 plan + 2.58 epp + $10 retentionVP (credited) = 20.08+tax/mo.

Can anyone please tell me what the $10 retentionVP is?

[AcidBomber]

yeah you got a 10$ mpc because they is no feature credit for the value pack.
and yeah you should get them to switch you to the 17,50 plan. u would egt 100 more mins and free evening and weekends and save an extra 2.50

hmmm... i guess i'll give it a try near the end of my billing cycle. hopefully they wont take away the VP credit. :cheesygri



Can anyone please tell me what the $10 retentionVP is?

its the $10 Retention Value Pack, it includes Caller ID, Voicemail and 2500 SMS.

[justinwu86]

my plan i got 1.5 yr ago when i got the iphone 3G.

$25
250mins
unlimited eve/weekend after 6
callID
100 LD min
rogers to rogers

$30 for 6GB data plan.

total after 911/SAF and taxes is about $70.
my bill shows $13 monthly credit.

what do you guys think i can get now?
can i get a better deal even tho i still have 1.5 yrs left on my contract?

do you think it's possible for me to get some txt msg, voice mail, unlimited incomming and get my plan to about $50 flat?

thanks.

[1-anh]

You could always try getting 1000 LD minutes for free due to the LCA changes in November, then switch the 1000 LD minutes back to 100 LD minutes a few months later to save $5.

You could also try switching to the $17.50+GRRF plan with 200 anytime minutes and evenings at 6 included. They might take away one of your $5 credits in the process (you'd have too many MPCs) but it would still save you $7.

awesome! thanks for the tips

[1-anh]

my plan i got 1.5 yr ago when i got the iphone 3G.

$25
250mins
unlimited eve/weekend after 6
callID
100 LD min
rogers to rogers

$30 for 6GB data plan.

total after 911/SAF and taxes is about $70.
my bill shows $13 monthly credit.

what do you guys think i can get now?
can i get a better deal even tho i still have 1.5 yrs left on my contract?

do you think it's possible for me to get some txt msg, voice mail, unlimited incomming and get my plan to about $50 flat?

thanks.

Hey i think it spossible for you to get txt msg and voice mail through the retention value pack which is $10, and with a $10 credit you arent really paying anything. Unlimited incoming is harder to come by, for me i was going over my monthly minutes a couple of times and i called and told them and they offered it for free so thats how I got it for myself. But it varies based on the persons need. All these things should be based on if you really need it or not, if you dont feel like you are going to be recieving tons of calls I dont suggest trying to get unlimited incoming. Instead aim to lower the overall cost of your plan. Good luck!

[bargainhuntercanada]

renewed contract today with 16 months left in my contract. i was offered a 17.50 plan with a 10 dollar value pack bundle.

300 daytime minutes
Unlimited evenings and weekends starting at 6pm
2500 text msgs
Caller ID
Voicemail

33.99 after taxes monthly.

i MIGHT put my contract up for sale if anyone is interested.

Mine's is a little bit different, and I pay about $30 with taxes, except:
200 min, calling from 7pm,
unlimited incoming
unlimited R2R

If you ended up getting the VP credited, then it's a better sale. :P

[bargainhuntercanada]

do you guys think it's possible to get them to waive the 10 value pack fee on top of my 17.50 plan?

Yeah, they will if you ask. Asked outright when I called in to change my dad's plan just yesterday, and no questions asked, it was done. Now instead of paying $45.xx taxes in, he's getting the same 200 DT (w/o the R2R, which he doesn't use much) AND the texts he never had before and it's $22.49, all in.

He's sooooo happy he's saving over $20/month now!

[bargainhuntercanada]

right now my plan is 60$ and all i got is 300 mins, eve at 6, 500mb data for 50$ and the 40$ vp and rogers to rogers for free...i have 15$ mpc and then 5$ data discount and rogers to rogers....do u think i can change it to the 17.5 plan and the 40 iphone vp and keep all my credits to bring my plan to 45$? let me know what u think
thankss

I was going to switch to the 17.50 plan because it sounded like a no brainer, but after talking to two different reps (and a manager was consulted --- could be a minus, tho), they couldn't let the system let me keep my Unlimited Incoming or my Unlimited Network/R2R. Apparently it wouldn't let me. So in order to keep that I had to switch to another plan that had R2R already, apply an MPC, THEN credit the Incoming.

has anyone had luck getting the 17.50 AND getting the incoming and Network/R2R credited? That would've save me another 7.50, I think! I just renewed yesterday, doesn't take into effect until tomorrow....so I have time to complain! :D

[Leafs4ever]

I called in to retention looking to cancel my wirless plan without a contract. Was put on hold for almost 30 mins. Lady said that they need 30 day notice to cancell plan. Is this in line with what other people are getting?

[faken]

Just renewed a contract - 2yrs LG POP

250mins + 50 daytime bonus
$15 value pack - CID, VM, 500 text, -- some reason I get e-mail too and unlimited browsing using WAP
Rogers 2 Rogers
Evening at 6
Free weekends

after SAF it comes to $36.24.

[kcirtap78]

i am on the 17.50$ plan and have unlimited incoming credited. But no r2r. Didn't bother asking for that althought i realized after i should have. maybe someone who has both can chime in



I was going to switch to the 17.50 plan because it sounded like a no brainer, but after talking to two different reps (and a manager was consulted --- could be a minus, tho), they couldn't let the system let me keep my Unlimited Incoming or my Unlimited Network/R2R. Apparently it wouldn't let me. So in order to keep that I had to switch to another plan that had R2R already, apply an MPC, THEN credit the Incoming.

has anyone had luck getting the 17.50 AND getting the incoming and Network/R2R credited? That would've save me another 7.50, I think! I just renewed yesterday, doesn't take into effect until tomorrow....so I have time to complain! :D

[kcirtap78]

actually found someone with both r2r and unlimited incoming and 17.50 base plan.


My new plan came into effect today and asked rogers to review my plan and managed to get Rogers to Rogers added for free. Just when I didn't think I could get more out of them... at this point I don't think I can since the retentions guy even said this is one of the best plans he's ever seen.

So my plan is the following:

- EPP plan $17.50
200 day time minutes
Unlimited Evenings and Weekends
6 PM Early evenings

- 1GB Data Plan $30.00

- Smartphone Value Pack $20.00
Caller ID
Voicemail
Unlimited text incoming/outgoing
Unlimited picture incoming/outgoing

- Unlimited Incoming calls $10.00

- Rogers to Rogers $5.00

- 1000 Long Distance Minutes $10.00

Discounts:

$15.00 monthly on plan
$10.00 monthly on data
$10.00 monthly on long distance minutes
$10.00 monthly on unlimited incoming calls
$5. 00 monthly on Rogers to Rogers

total $92.50 (plan) - $50.00 (credits) = $42.50 + $2.58 (GRRF) + $5.86 (Tax) = $50.94

Basically told them that I changed my plan a few weeks ago and was promised all of the above and Rogers to Rogers and that was the sticking point of changing from a My-5 Canada and renewing for 3 years and the guy was very helpful and added them after changing the credits around from my initial post. Don't matter what he credits so long as it comes out the same. :)


I was going to switch to the 17.50 plan because it sounded like a no brainer, but after talking to two different reps (and a manager was consulted --- could be a minus, tho), they couldn't let the system let me keep my Unlimited Incoming or my Unlimited Network/R2R. Apparently it wouldn't let me. So in order to keep that I had to switch to another plan that had R2R already, apply an MPC, THEN credit the Incoming.

has anyone had luck getting the 17.50 AND getting the incoming and Network/R2R credited? That would've save me another 7.50, I think! I just renewed yesterday, doesn't take into effect until tomorrow....so I have time to complain! :D

[Chocolinx]

actually found someone with both r2r and unlimited incoming and 17.50 base plan.

On my plan I have the 17.50 and R2R with Incoming free.

[AcidBomber]

I called in to retention looking to cancel my wirless plan without a contract. Was put on hold for almost 30 mins. Lady said that they need 30 day notice to cancell plan. Is this in line with what other people are getting?

if you're not on a contract, you need to give 30 days notice if you want to CANCEL your plan. (your number will be lost)

however, if you want to keep your number and port it over to a different carrier, you DO NOT have to tell them. Just contact your new carrier and they will deal with Rogers. and since you're not on a contract, you will not be charged the Early Cancellation Fee.

[bargainhuntercanada]

The credits are supposed to max at out equal to your base plan amount.

SOOO....do data credits count as credits to max equal to the base plan?

I currently have $28 worth of credits on a $35 base plan. Thinking on adding some kind of data if I HUP to a Bold 9700, either 150mb (how much is that?) or 500mb (that's $25?)

Would my best bet be get the 500mb for $25, ask for the $5 credit, or, seeing that I don't need a lot of data (I don't get ANY reception while at work...concrete tower, no windows) so data's only really good on the w/ends if not at home, can I get 150mb discounted or even 50mb free?

[Newman26]

I was going to switch to the 17.50 plan because it sounded like a no brainer, but after talking to two different reps (and a manager was consulted --- could be a minus, tho), they couldn't let the system let me keep my Unlimited Incoming or my Unlimited Network/R2R. Apparently it wouldn't let me. So in order to keep that I had to switch to another plan that had R2R already, apply an MPC, THEN credit the Incoming.

has anyone had luck getting the 17.50 AND getting the incoming and Network/R2R credited? That would've save me another 7.50, I think! I just renewed yesterday, doesn't take into effect until tomorrow....so I have time to complain! :D

As another member noted on an above post I have the $17.50 EPP plan with Unlimited incoming and Rogers to Rogers both credited. Now mind you it took a bit of negotiating and the rep seemed like he didn't really care as long as I got off the phone...makes me wonder what else I could have gotten...lol

[bargainhuntercanada]

On my plan I have the 17.50 and R2R with Incoming free.

Crap....I guess it sucks to be me! Rep #1 told me I could, then I slept on it, called back and Rep #2 & #3 said they can't. Rep #2 gave me an excuse that the system won't let her do it, Rep #3 put me on hold, had tried to consult with someone on why he was getting error msgs, and finally gave up saying he couldn't get around the system.

Sometimes "sleeping on it" and just jumping at a good deal instead of over-analyzing it isn't the best strategy! :P

The problem now: I can't just call back and say "well, some guy on RFD has this, so it's possible!".....or has someone tried that already? Isn't this a, cough, "secret" thread. :D

[shoppingkart]

Well, just finished off the second year of a three year retention plan. I was thinking of adding some text messaging to my plan, but after calling in twice I was told by the retention reps that they cannot give me any extra features or credits, because I have the max credits what they can offer. I was willing to sign up for another three years. Like the plan what I have now, but like to save a little more money or get something extra. Here is my current plan

250min day time $20
Free after 6pm and weekend
R2R and free unlimited incoming $15 credit
Call display/Name display $8 credit
100min Canada long distance

$27.60 inc. SAF and 911+taxes each (have to phones with them)

What would you suggest? Wait till closer to the end of the plan and call or there are some other credits that can be added to this plan now?

[justinwu86]

is there credit for 6gb data plan ?

i'm paying $30 and would like to lower it.

[Newman26]

is there credit for 6gb data plan ?

i'm paying $30 and would like to lower it.

Some how i don't see any credits for 6GB for $30 being applied seeing as its $80 for 5GB... and the factthat right now the 6GB for $30 is not available...but give them a call and let us know.

[Chocolinx]

Crap....I guess it sucks to be me! Rep #1 told me I could, then I slept on it, called back and Rep #2 & #3 said they can't. Rep #2 gave me an excuse that the system won't let her do it, Rep #3 put me on hold, had tried to consult with someone on why he was getting error msgs, and finally gave up saying he couldn't get around the system.

Sometimes "sleeping on it" and just jumping at a good deal instead of over-analyzing it isn't the best strategy! :P

The problem now: I can't just call back and say "well, some guy on RFD has this, so it's possible!".....or has someone tried that already? Isn't this a, cough, "secret" thread. :D

TBH, I had to jump through hoops to get it happen. I got this like 2 months ago, and so far both my bills have been screwed up. Of course, I got credited accordingly, but it's getting ridiculous. Gonna upscale it to "Office of the President" if it isn't resolved on my next bill.

As to how to get them to add it for you, keep on trying like once a week, and say that your "friend" not "RFD" has this plan. The will to keep on trying is power! If you can live with it for a bit though, with what you have, try again
in 6 months. If it really is their system, they'll be able to add it in then.


is there credit for 6gb data plan ?

i'm paying $30 and would like to lower it.

You should've gotten a data discount credit when you got the 6GB. Not sure if you'd be able to get anything now. Give yourself 6 months between the time you change something in your plan. Then ask for a discount then.

[RealDealSeeker]

Rogers plan: 300 mins, My5 Cda-wide, unl. eve/weekends@6, 1 GB data, VM/CID/2500 text, 100 Cda LD mins. $50 + grrf = 52.58.

How'd you get 1 GB of data? I believe you are on the voice+data plan combined, but that only has 500 MB of data? I'm in a dilemma where I'd like 1 GB of data (I only have 500 MB), and I don't mind paying $5 extra, but it's not allowed?

As ezack said, it was the $5 double your data option.

I don't know the rest of your plan, but if you are getting your data from a $40 Smartphone value pack, you should really consider switching your plan so it's based on the $10 retentions value pack and a data plan (say $25 for 500 MB + $5 double data + $5 data credit). This would get you the 1 GB data and save you $5.

[Newman26]

TBH, I had to jump through hoops to get it happen. I got this like 2 months ago, and so far both my bills have been screwed up. Of course, I got credited accordingly, but it's getting ridiculous. Gonna upscale it to "Office of the President" if it isn't resolved on my next bill.


My 1st bill after the change was also screwed up majorly and had to call in to get it all settled. We'll see when my 2nd bill comes in. if it's still messed up can you say Credits...

[Ikerr1974]

I signed a one year agreement today with Rogers. Called to cancel my phone and they offered one plan and then I suggested the 17.50 plan + 2.58 grrf + taxes. The only thing that I did not get was the 100 bonus minutes because I did not want to sign a 3 yr agreement. Much better plan then I had previously.

[justinwu86]

TBH, I had to jump through hoops to get it happen. I got this like 2 months ago, and so far both my bills have been screwed up. Of course, I got credited accordingly, but it's getting ridiculous. Gonna upscale it to "Office of the President" if it isn't resolved on my next bill.

As to how to get them to add it for you, keep on trying like once a week, and say that your "friend" not "RFD" has this plan. The will to keep on trying is power! If you can live with it for a bit though, with what you have, try again
in 6 months. If it really is their system, they'll be able to add it in then.



You should've gotten a data discount credit when you got the 6GB. Not sure if you'd be able to get anything now. Give yourself 6 months between the time you change something in your plan. Then ask for a discount then.

what kinda discount credit did you see people getting for the 6gb data?
why would i not be able to get it now?

thanks.

[bargainhuntercanada]

TBH, I had to jump through hoops to get it happen. I got this like 2 months ago, and so far both my bills have been screwed up. Of course, I got credited accordingly, but it's getting ridiculous. Gonna upscale it to "Office of the President" if it isn't resolved on my next bill.

As to how to get them to add it for you, keep on trying like once a week, and say that your "friend" not "RFD" has this plan. The will to keep on trying is power! If you can live with it for a bit though, with what you have, try again
in 6 months. If it really is their system, they'll be able to add it in then.



Comforting to know that even if they can credit the R2R and incoming with the 17.50 EPP that they are STILL getting it screwed up! :eek:

So even if my contract will start tomorrow, I can still call and update/change the plan? I'll give it a try again, though I might wait a few months or until a do a HUP/add data. I can live with what I've got now, though it would've been a lot better with the 17.50 EPP and the credited R2R & incoming.

This is what's starting tomorrow:

200 DT, calling from 7pm-7am ($35, -$10 MPC)
includes: VM/2500 texts (don't know yet if this is SMS only) & R2R
unlimited incoming (-$10)
CID (-$8)

$25 + GRRF + taxes = $30.88

(I was spending $32.98 for 100+50 DT, calling from 9pm, $12 value pack with 125 texts, unlim network and incoming + SAF not GRRF)

I would've liked the 250 DT with the EPP, but 200 works for me. I rarely go over 150 these days. I had to give up network for R2R but that really only covered me calling my Rogers Home Phone.

When I do call back to try and switch to that EPP, I'll go and add the free 100 LD to each of my plans (I have another cell with a slightly better plan and a bit cheaper). Always nice to have a little buffer when travelling. :D

'll let you know what happens when I do.

[tigger03]

$45.xx taxes in for the following:

- 300 mins
- eve/wknds free after 6 pm
- unlimited network calling
- 200 Cdn LD mins
- CID/VM/2500 txt
- call forwarding, conference calling, who called
- 500 MB

Decent for my needs. Think it's possible to add unlimited incoming?

[justinwu86]

$45.xx taxes in for the following:

- 300 mins
- eve/wknds free after 6 pm
- unlimited network calling
- 200 Cdn LD mins
- CID/VM/2500 txt
- call forwarding, conference calling, who called
- 500 MB


Decent for my needs. Think it's possible to add unlimited incoming?

what is your total monthly credit?
also can you tell me which credit for which service?

thanks.

[tigger03]

what is your total monthly credit?
also can you tell me which credit for which service?

thanks.

I have no clue what the credits are. I figure it's the retention $10 credit for the CID/VM/2500 txt, the $7 early evening, and another monthly credit. The base plan is $17.50 with 100 bonus mins.

[emoo69]

I have a credit for Caller ID. So what I want is to find a way to get cheap messages, either unlimited or 2500 and visual voice mail. I hate enhanced voice mail. Can you guys help me out? I know theres a retention value pack but it has enhanced voice mail and I already have caller ID.

Can anyone help me out?

Please and thank you

E-man

[AcidBomber]

I have a credit for Caller ID. So what I want is to find a way to get cheap messages, either unlimited or 2500 and visual voice mail. I hate enhanced voice mail. Can you guys help me out? I know theres a retention value pack but it has enhanced voice mail and I already have caller ID.

Can anyone help me out?

Please and thank you

E-man

so what do you want exactly?
SMS messages or visual voicemail?

why dont you ask to switch your caller ID credit to the retention value pack credit?
you still get caller ID with that along with 2500 sms + voice mail.

[drhorrible]

$45.xx taxes in for the following:

- 300 mins
- eve/wknds free after 6 pm
- unlimited network calling
- 200 Cdn LD mins
- CID/VM/2500 txt
- call forwarding, conference calling, who called
- 500 MB

Decent for my needs. Think it's possible to add unlimited incoming?

I have never seen a plan with 200 Canadian LD minutes before and I doubt that this is what you actually have -- you should check your plan details online to verify this. In fact, if you have the $17.50 plan, I would recommend posting your plan details for every one to see, since I haven't previously seen a $17.50 plan with UNC.

[emoo69]

so what do you want exactly?
SMS messages or visual voicemail?

why dont you ask to switch your caller ID credit to the retention value pack credit?
you still get caller ID with that along with 2500 sms + voice mail.

Both, but I can ask to switch it? What would I say?? If I could do that then I would take the enhanced voice mail any day.

Thx for your help

E-man

[tigger03]

I have never seen a plan with 200 Canadian LD minutes before and I doubt that this is what you actually have -- you should check your plan details online to verify this. In fact, if you have the $17.50 plan, I would recommend posting your plan details for every one to see, since I haven't previously seen a $17.50 plan with UNC.

Online, it says 100 Cdn Ld mins. I didn't see the unlimited network calling, so I called Rogers (regular csr) to confirm the details of my plan. She indicated everything that I mentioned above, and she also said that I had 200 Cdn LD mins instead of 100. It doesn't really matter to me whether it's 100 or 200 -- I only use about 10-15 mins per month.

[drhorrible]

Online, it says 100 Cdn Ld mins. I didn't see the unlimited network calling, so I called Rogers (regular csr) to confirm the details of my plan. She indicated everything that I mentioned above, and she also said that I had 200 Cdn LD mins instead of 100. It doesn't really matter to me whether it's 100 or 200 -- I only use about 10-15 mins per month.

Can you copy what it says online?

[emoo69]

Both, but I can ask to switch it? What would I say?? If I could do that then I would take the enhanced voice mail any day.

Thx for your help

E-man

I forgot to mention that I do have the iphone value pack but the Caller ID credit has nothing to do with that pack. I will cancel if this deal thing works. Do you think they will go for it?

My plan would be $38 total
and I get this amazing deal!!!!

525 daytime + 100 CDN LD
unlimited eve/wkends @ 6pm
R2R
who called
CID/VM/2500 txt
6GB Data
and Ringbacks
$10 data discount
$15 monthly credit

[drhorrible]

Both, but I can ask to switch it? What would I say?? If I could do that then I would take the enhanced voice mail any day.

Thx for your help

E-man

The chances of getting a rep who will allow you to switch a CID feature credit for a $10 MPC credit to offset the retention VP is basically 0, so don't get your hopes up.

[tigger03]

Can you copy what it says online?

I just TOLD you what it says online. It does NOT have the UNC on the list, but I called and it is confirmed to be there. I'll just have to wait for my bill with the prorated charges to confirm everything.

Here's another person with the same plan as me, except that his is $10 more after taxes because his data is 1GB instead of 500MB. He has R2R, but I have unlimited network -- it's the same to me: first here http://www.howardforums.com/showpost.php?p=13552843&postcount=8555, then here http://www.howardforums.com/showpost.php?p=13563014&postcount=8589

And here is someone else with the same plan as me, except that she has 150MB of data instead of 500MB, and her bill is $5 less than mine after taxes. She also has unlimited incoming instead of unlimited network. I also have 100 Cdn LD mins added, which she doesn't: http://www.howardforums.com/showpost.php?p=13552316&postcount=8554

My OLD plan had 100 less DT mins, and was $15 more. I'm sorry if you have a hard time believing that UNC is possible with my plan! I definitely have 100 Cdn LD mins, but since the lady confirmed it as 200 Cdn LD mins, that's what I wrote down.

[justinwu86]

I forgot to mention that I do have the iphone value pack but the Caller ID credit has nothing to do with that pack. I will cancel if this deal thing works. Do you think they will go for it?

My plan would be $38 total
and I get this amazing deal!!!!

525 daytime + 100 CDN LD
unlimited eve/wkends @ 6pm
R2R
who called
CID/VM/2500 txt
6GB Data
and Ringbacks
$10 data discount
$15 monthly credit

so you have the $30 6gb plan and you have $10 monthly credit for it?

is it still possible to get this credt if i ask retentions right now?

also what is your base plan? is it the 17.50?

thanks.

[emoo69]

so you have the $30 6gb plan and you have $10 monthly credit for it?

is it still possible to get this credt if i ask retentions right now?

also what is your base plan? is it the 17.50?

thanks.

All I did was I told them about the wind $150 credit if you port your number and they gave me a $25 credit and some freebies. $15 monthly, $10 off data. I have a $25 base plan.

[justinwu86]

if i do anything through retention, does it require me to extend my contract again?

[jmedora]

so you have the $30 6gb plan and you have $10 monthly credit for it?

is it still possible to get this credt if i ask retentions right now?

also what is your base plan? is it the 17.50?

thanks.

You can get any credit you want if its warranted, if you've only been with rogers for less than a year its not likely you'll get a good offer. All these people posting up $10 in credits have created significant revenue for Rogers before they get that offer. Depending on what phone you subsidized (for example Apple charges around $800 for an iPhone 3GS for Rogers/Fido/Telus/Bell) you can't get a good deal because at first they're losing money subsidizing. Once your monthly bills have been payed, you've most likely paid off your _insert_dataphone_here, and any profit beyond the break even point is sheer profit.

[justinwu86]

You can get any credit you want if its warranted, if you've only been with rogers for less than a year its not likely you'll get a good offer. All these people posting up $10 in credits have created significant revenue for Rogers before they get that offer. Depending on what phone you subsidized (for example Apple charges around $800 for an iPhone 3GS for Rogers/Fido/Telus/Bell) you can't get a good deal because at first they're losing money subsidizing. Once your monthly bills have been payed, you've most likely paid off your _insert_dataphone_here, and any profit beyond the break even point is sheer profit.

i'v been with rogers for about 5 yrs now.
i've had my iphone with them for about 1.5 yrs now with monthly bills of $70 but always end up being around $80.

[jmedora]

i'v been with rogers for about 5 yrs now.
i've had my iphone with them for about 1.5 yrs now with monthly bills of $70 but always end up being around $80.

Negotiation is needed. They don't want you to leave as customer. Tell them someone else offers this plan, can you match it?

I've had my iPhone 3G for 2 years now. Paid Monthly bills of $75, re-negotiated my plan which comes to $50 per month, features I listed a few pages back. Please new readers of this post read through of much of this thread as possible including godfathers posts, excellent way to save money per month.

[justinwu86]

Negotiation is needed. They don't want you to leave as customer. Tell them someone else offers this plan, can you match it?

I've had my iPhone 3G for 2 years now. Paid Monthly bills of $75, re-negotiated my plan which comes to $50 per month, features I listed a few pages back. Please new readers of this post read through of much of this thread as possible including godfathers posts, excellent way to save money per month.

your new plan is $50 flat?! including the 911/SAF and tax?

[mattt33]

i'v been with rogers for about 5 yrs now.
i've had my iphone with them for about 1.5 yrs now with monthly bills of $70 but always end up being around $80.


Negotiation is needed. They don't want you to leave as customer. Tell them someone else offers this plan, can you match it?

I've had my iPhone 3G for 2 years now. Paid Monthly bills of $75, re-negotiated my plan which comes to $50 per month, features I listed a few pages back. Please new readers of this post read through of much of this thread as possible including godfathers posts, excellent way to save money per month.

Yup, being a 5+ year customer i'd imagine you've generated a good chunk of revenue so they'll see you as a good standing customer. Hence, you technically 'should' be able to wiggle around and get them to offer you much more (for even less) for sure!

[justinwu86]

no one anwered this yet, so i'll ask again.

do i have to extend my contract when i negotiate a better deal?
i have 1.5 yr left on a 3 yr contract.

[Chocolinx]

what kinda discount credit did you see people getting for the 6gb data?
why would i not be able to get it now?
thanks.

If you've agreed to a plan (retention), you have to wait 6 months until the system can add or remove add-ons; includes discounts as well. Unless you have some maddening reason to have changes made before 6 months, you'll have to ask someone from the office of the president to change it.

[drhorrible]

I just TOLD you what it says online. It does NOT have the UNC on the list, but I called and it is confirmed to be there. I'll just have to wait for my bill with the prorated charges to confirm everything.

...

My OLD plan had 100 less DT mins, and was $15 more. I'm sorry if you have a hard time believing that UNC is possible with my plan! I definitely have 100 Cdn LD mins, but since the lady confirmed it as 200 Cdn LD mins, that's what I wrote down.

I don't know why you think I disbelieve you. I was just interested in seeing how things show up on the bill, and, in particular, what the price of UNC is as an addon for the $17.50 plan. Knowing whether things like this are possible is useful to all posters in this thread.

[jmedora]

your new plan is $50 flat?! including the 911/SAF and tax?

It is the iPhone $50 plan with a bunch of extras credited -$5 credit.
50-$5 + GRRF (no SAF on new plans thought most plans are now $5 more expensive to compensate) X 1.13 = 54.xx

[bargainhuntercanada]

It's $15 for Blackberry w/50mb or non-Blackberry w/150mb.
To get the 150mb for a Blackberry for $15, you have to tell the CSR that you decided to move to a non-Blackberry phone. Wait about 30-60 minutes and call the Blackberry Data Department and say that when switching the data plan the rep forgot to add the Blackberry APN (if they are not finding it, mention APN3CON needs to be added). In the end, you will have 150mb (instead of 50mb) for your Blackberry.

How would this scenario pan out if I was doing a HUP to the BB 9700 at the same time? Kinda odd to HUP to a BB and add the 150mb, saying you're switching to a non-BB phone.

Anyone call in for the 150mb while HUP'ing and say "the guys in Data need to add a code to make it work for the BB, so just add it in", THEN calling those guys to add the code? Being more straight-up with them? They're not going to believe I'm HUP'ing and NOT using the phone I'm getting data for. :D

[Vov86]

no one anwered this yet, so i'll ask again.

do i have to extend my contract when i negotiate a better deal?
i have 1.5 yr left on a 3 yr contract.

You don't have to extend your contract.

There are different features/pland they can offer you. You will not be able to get a new phone unless you sign for 2-3 years, however if you would like to keep the same phone you have right now, you can definitely get more credits without extending your contract.

[bargainhuntercanada]

Oh, and just so I get this straight (I've been reading pages and pages and pages of this thread since page 1600!!!)...

If I ask for the 150mb data for a BB for $15, does this INCLUDE the BBM'ing feature (unlim email/IM'ing) that you can also get for $15 or is that a separate thing altogether?

I'm still trying to understand: although BBM'ing uses data, it's different than using the 150mb/500mb/1GB/etc data that you can buy on top of that feature?

So, if I get the 150mb, then I can BBM AND keep up with my social networking sites too?

Sorry, I'm a BB noob! Someone enlighten me! Thanks a lot!

[tigger03]

I don't know why you think I disbelieve you. I was just interested in seeing how things show up on the bill, and, in particular, what the price of UNC is as an addon for the $17.50 plan. Knowing whether things like this are possible is useful to all posters in this thread.

You previously mentioned that you didn't believe me. Anyway, moving on ... =)

it definitely is possible to add UNC. I had a GREAT rep, and I pretty much told him what my needs were (after researching similar plans offered by retentions here & on Hofo). I was just a little alarmed when the UNC didn't show up online, but I was reassured that it was part of my plan when I called in.

Just as I have benefitted from using other plans as a reference point, I thought that I would post my plan so that others would know what's out there.

I've been with Rogers for about a year now, & was on a retention plan 2 weeks into the contract (no fault on my own -- Rogers had screwed up some stuff & I wasn't happy). They put me on a retention plan right away.

[shopper-X]

How would this scenario pan out if I was doing a HUP to the BB 9700 at the same time? Kinda odd to HUP to a BB and add the 150mb, saying you're switching to a non-BB phone.

Anyone call in for the 150mb while HUP'ing and say "the guys in Data need to add a code to make it work for the BB, so just add it in", THEN calling those guys to add the code? Being more straight-up with them? They're not going to believe I'm HUP'ing and NOT using the phone I'm getting data for. :D

Tell them that you have [another Smartphone] and you'll be busy with [something] for a few weeks. Ask them to add the regular 150mb data and you'll call back when your ready to activate the BB.

When you get your BB call the Data Customer Service (not customer service or data tech support) tell them that you got your BB and the previous rep mentioned you need a code added for BIS access. If they do not know tell them "is it something like APN3CON, I think that is what the rep said".

I used this method on my wife's line. She has a BB 8220 and it worked.

[TwztedElegance]

Oh, and just so I get this straight (I've been reading pages and pages and pages of this thread since page 1600!!!)...

If I ask for the 150mb data for a BB for $15, does this INCLUDE the BBM'ing feature (unlim email/IM'ing) that you can also get for $15 or is that a separate thing altogether?

I'm still trying to understand: although BBM'ing uses data, it's different than using the 150mb/500mb/1GB/etc data that you can buy on top of that feature?

So, if I get the 150mb, then I can BBM AND keep up with my social networking sites too?

Sorry, I'm a BB noob! Someone enlighten me! Thanks a lot!
Yes, if you get the 150 MB you get BBM/IM/Email AND browsing facebook etc. Basically anything that uses data (like BBM).

[bargainhuntercanada]

How would this scenario pan out if I was doing a HUP to the BB 9700 at the same time? Kinda odd to HUP to a BB and add the 150mb, saying you're switching to a non-BB phone.

Anyone call in for the 150mb while HUP'ing and say "the guys in Data need to add a code to make it work for the BB, so just add it in", THEN calling those guys to add the code? Being more straight-up with them? They're not going to believe I'm HUP'ing and NOT using the phone I'm getting data for. :D


Tell them that you have [another Smartphone] and you'll be busy with [something] for a few weeks. Ask them to add the regular 150mb data and you'll call back when your ready to activate the BB.

When you get your BB call the Data Customer Service (not customer service or data tech support) tell them that you got your BB and the previous rep mentioned you need a code added for BIS access. If they do not know tell them "is it something like APN3CON, I think that is what the rep said".

I used this method on my wife's line. She has a BB 8220 and it worked.

Perfect! Thanks. I will give this a shot. I figure all I'll need is 150mb for occasional browsing. 500mb would be too much for me. If I can score a $5 credit off the $15, I'd be so psyched! It'll be a $35 plan, then + GRRF + taxes.

The rep I spoke to for my dad's plan said I can call back anytime and HUP and add data, and that, her words "you should call us back here at Customer Retentions for a data pack and ask for a $5 credit and we can give it to you, because regular Customer Service can't give you anything you want". I need that rep back! She was super nice!

Someone here got $5 off the $15 150mb, so it can be done. I'll call in soon.


Oh, and just so I get this straight...
If I ask for the 150mb data for a BB for $15, does this INCLUDE the BBM'ing feature (unlim email/IM'ing) that you can also get for $15 or is that a separate thing altogether?

So, if I get the 150mb, then I can BBM AND keep up with my social networking sites too?

Sorry, I'm a BB noob! Someone enlighten me! Thanks a lot!


Yes, if you get the 150 MB you get BBM/IM/Email AND browsing facebook etc. Basically anything that uses data (like BBM).

I get, seriously 100 emails a day through gmail (mostly newsletters), but I have my netbook at home to read them all. With wifi at most places I go to, 150mb should suffice.

[mike200015]

Crap....I guess it sucks to be me! Rep #1 told me I could, then I slept on it, called back and Rep #2 & #3 said they can't. Rep #2 gave me an excuse that the system won't let her do it, Rep #3 put me on hold, had tried to consult with someone on why he was getting error msgs, and finally gave up saying he couldn't get around the system.

Sometimes "sleeping on it" and just jumping at a good deal instead of over-analyzing it isn't the best strategy! :P

The problem now: I can't just call back and say "well, some guy on RFD has this, so it's possible!".....or has someone tried that already? Isn't this a, cough, "secret" thread. :D

You don't have to say you saw it on RFD, just say Rep #1 was supposed to add it, but you don't see it on your account and you want it added on. That is usually my strategy, but may take a few calls to get the right rep.

[mike200015]

I've seen a lot of posts about the $10 retention value pack everyone is adding, but can anyone post a copy of their online account/bill or confirm whether the credit is a feature credit applied specifically to that VP, or whether its just a monthly plan credit. My MPCs are maxed out, but if it is a feature credit I may still be able to add it on.

[MadCowTom]

I've seen a lot of posts about the $10 retention value pack everyone is adding, but can anyone post a copy of their online account/bill or confirm whether the credit is a feature credit applied specifically to that VP, or whether its just a monthly plan credit. My MPCs are maxed out, but if it is a feature credit I may still be able to add it on.

Definitely, it is a MPC and not a feature credit.

[newt_101]

My phone broke, so I called up Rogers.
I'm not on a contract and was offered a 3-year renewal, as follows:

250 Daytime Mins
Free Evenings/Weekends (6pm-8am)
Free Rogers to Rogers
Free Incoming
2,500 Text Messages
Call Forwarding, Voicemail, Caller ID
Free phone (Nokia 6790 seems to be the best from the list)

Total: $32.95 plus tax (this includes the $6.95 system access fee)

---

Based on what I currently have, they are giving me 2500 text messages (instead of 500 text messages), and a $5-monthly savings.
I wouldn't mind having a data plan to check Email/Google/Facebook on occasion, instead of the 2500 Text Messaging, as 500 is enough for me.

Can I do better?
Different plan, or better phone?

[emoo69]

Definitely, it is a MPC and not a feature credit.

Yeah that is true. Rogers told me told me they could get it for free for me but the catch was using my 15 dollar monthly credit towards it. I didnt know this untill they made the changes. Since they told me the max I could get was $25. $10 off data and $15 monthly. They took out the $10 off data and make another $10 MCP(which made no ******* sense) but he made a mistake and forgot to add it in! So I had to call about 5 times to fix the issue and everytime they try to fix it another mistake comes by(ex. oh total credits is over 25 cant give you $10 off data, oh theres nuthin in the bills to to show,)Why the hell will it show on my bill? The 3rd time I called the lady took out my extra 225 mins!But anywayz the 6th call was a charm and they fixed it and gave me my $10 data and returned my $20 iphone value pack(with 1 month free) Since I just wanted everything to be back to normal.

[Derka]

http://i49.tinypic.com/2r289kp.jpg
What do you guys think of it ?

[shwinn]

your plan is pretty good.

37$/month of credits.

I have 30$ credits.

[mike200015]

What do you guys think of it ?

Yea you have quite a bit of credits. You can probably get another $5 monthly plan credit added, and maybe a $5 or $10 data discount added. May be tricky to add since you already have $37 in credits, but it's worth a shot.

[emoo69]

your plan is pretty good.

37$/month of credits.

I have 30$ credits.

Whoa I thought I had a low amount but I have $69/month worth of credits! You guys can do so much better.

[mike200015]

Whoa I thought I had a low amount but I have $69/month worth of credits! You guys can do so much better.

:O you have $69 of credits? What is the breakdown of your credits? I have $41 worth, and I thought that was pretty high.

[emoo69]

:O you have $69 of credits? What is the breakdown of your credits? I have $41 worth, and I thought that was pretty high.

250 Bonus Airtime Minutes - $10
50 Bonus minutes - $0 (thats what it says on it)
Early Evening/Weekend 6pm - $5
Call Forwarding/Transfer - $3
Data Discount - $10
Monthly Plan Credit 3 Yr - $15
WhoCalled Service - $3 (they gave me a credit when they took it out of the $20 iphone value pack)
100 Anytime CDN LD Mins - $5
Rogers to Rogers Calling - $5
Call Manager - $5
Digital Call Display Credit - $8 (pretty much worthless tho)

[mike200015]

250 Bonus Airtime Minutes - $10
50 Bonus minutes - $0 (thats what it says on it)
Early Evening/Weekend 6pm - $5
Call Forwarding/Transfer - $3
Data Discount - $10
Monthly Plan Credit 3 Yr - $15
WhoCalled Service - $3 (they gave me a credit when they took it out of the $20 iphone value pack)
100 Anytime CDN LD Mins - $5
Rogers to Rogers Calling - $5
Call Manager - $5
Digital Call Display Credit - $8 (pretty much worthless tho)

That's a lot of credits! I want to see if I can get any more on my account, I've called in a few days ago to try to get a SAF credit, but so far no luck. Is there a specific SAF credit that can be added?

[CatDog]

yes SAF can be waved ^

[mike200015]

yes SAF can be waved ^

Ok thanks, ya I just found an old post that answered my question too. When I called in to get it waived they told me my data discount was actually there to credit my SAF, which is complete BS, since I added that credit a different time, plus it makes no sense since the data credit is $5 and the SAF is $6.95. I will call later to try again, and hopefully add more discounts.

[CatDog]

Try calling in the evening, they seem to be more flexible than from personal experience.

[mike200015]

Try calling in the evening, they seem to be more flexible than from personal experience.

Yea it seems so. I called last Saturday, and the lady was very rude, and kept saying, no sorry I can't add any more credits, you already have too many.

[RealDealSeeker]

Ok thanks, ya I just found an old post that answered my question too. When I called in to get it waived they told me my data discount was actually there to credit my SAF, which is complete BS, since I added that credit a different time, plus it makes no sense since the data credit is $5 and the SAF is $6.95. I will call later to try again, and hopefully add more discounts.

I have found in my experience with Rogers retentions, it really helps if you have a REAL reason for asking for a discount. You can't just say "I want it to be cheaper" or "I want the SAF waived". You have to say something like "none of your competitors charge the SAF for plans that are comparable in services".

This kind of argument will also help you counter when they come up with stupid arguments like your data credit was there to offset the SAF, because you are pointing out the specific purposes of credits, not just for blanket discounts.

[mike200015]

I have found in my experience with Rogers retentions, it really helps if you have a REAL reason for asking for a discount. You can't just say "I want it to be cheaper" or "I want the SAF waived". You have to say something like "none of your competitors charge the SAF for plans that are comparable in services".

This kind of argument will also help you counter when they come up with stupid arguments like your data credit was there to offset the SAF, because you are pointing out the specific purposes of credits, not just for blanket discounts.

Right, that is what I said when I originally called in (about the competition), and the rep was going to add the SAF discount, but he didnt. So when I called last the main reason was that the credit was supposed to be there but was never added.

[mattt33]

I have found in my experience with Rogers retentions, it really helps if you have a REAL reason for asking for a discount. You can't just say "I want it to be cheaper" or "I want the SAF waived". You have to say something like "none of your competitors charge the SAF for plans that are comparable in services".

This kind of argument will also help you counter when they come up with stupid arguments like your data credit was there to offset the SAF, because you are pointing out the specific purposes of credits, not just for blanket discounts.

Often times they'll then say that the only way to remove the SAF is to 'switch' plans...and then will go on to explain that the new plans which don't have the fee were increased by $5 to offset the SAF removal - at which point they'll come full circle and come to the conclusion / suggestion that it's in your best interest to keep your rate plan as it is.... as if they're doing you a favour :|

[mike200015]

Often times they'll then say that the only way to remove the SAF is to 'switch' plans...and then will go on to explain that the new plans which don't have the fee were increased by $5 to offset the SAF removal - at which point they'll come full circle and come to the conclusion / suggestion that it's in your best interest to keep your rate plan as it is.... as if they're doing you a favour :|

LOL, that is exactly what they had told me as well. Basically they try to make you think you are getting a discount, without ever having to add any at all.

[Jerico_G]

does this deal apply to blackberry's on a 3 year plan? (sorry if this has been answered already) I currently have a bold and my plan isnt that great
i pay about $55 for
250 text messages
200 minutes a month during the week
unlimited weekends
free after 8
500mb (data plan)
caller id

im roughly a year and 3 months into my plan

[RealDealSeeker]

Often times they'll then say that the only way to remove the SAF is to 'switch' plans...and then will go on to explain that the new plans which don't have the fee were increased by $5 to offset the SAF removal - at which point they'll come full circle and come to the conclusion / suggestion that it's in your best interest to keep your rate plan as it is.... as if they're doing you a favour :|

You are right, this is what happened to me when I tried to get the SAF removed from my sister's plan. If you keep your plan or switch, they end up costing the same thing.

But, the fact remains that this price may be more than the competition which does not charge SAF. You can still ask them to credit the SAF based on this. Now if your plan is already cheaper than the competition, obviously this tactic will fail. Then you'll have to come up with another argument.

Sorry mike200015 if I missed your post pointing out that the first rep you spoke to said he would credit the SAF. He should have documented this. You can call back and ask what that guy wrote in his notes.

[kanimara]

Finally got what I wanted out of Rogers. After speaking to 5 reps the past few weeks, finally got a good one and described an offer I was receiving from Telus.

200/Unlimited Eve/Wkds Plan $25.00
Data Service Plan 500MB $25.00
Value Pack VM/CID/2500texts $10.00
9-1-1 Emergency Access Fee $0.75
System Access Fee $6.95
-$25 in credits
$2.14 GST
=$44.84

Not as many bells and whistles as other plans, but this is all I need.
And only $200 to cancel contract

[shmeesa]

I was just wondering what strategy should I use to get the $15/150mb plan and HUP to bb bold 9700

My current plan is
250 + 100 bonus daytime minutes
Unlimited @ 5pm
Unlimited incoming
2500/vm/CID
Total: 25+grrf+tax

My credits are
MPC - 10
early evenings at 5 - 7
100 bonus - 7
Unlimited incoming - 10
Total: $34

I called in earlier and they offered my the unlimited email package for bb for $15 with a $5 data credit, should I just add that and switch to the 150mb plan later on and hope they don't take off the credit or just ask them? Do they give the data credit for the 150mb plan?

[mike200015]

You are right, this is what happened to me when I tried to get the SAF removed from my sister's plan. If you keep your plan or switch, they end up costing the same thing.

But, the fact remains that this price may be more than the competition which does not charge SAF. You can still ask them to credit the SAF based on this. Now if your plan is already cheaper than the competition, obviously this tactic will fail. Then you'll have to come up with another argument.

Sorry mike200015 if I missed your post pointing out that the first rep you spoke to said he would credit the SAF. He should have documented this. You can call back and ask what that guy wrote in his notes.

So I called back tonight about the SAF credit, and the rep added it no problem! Weekday evenings is definitely the best time to call. I also managed to get my bill reduced a few extra dollars, not sure if its $3 or $6, will see on next bill.

Here is the new plan, I am really happy with it:

Edit: Called back because my SAF credit did not show online. They fixed that, and added another $5 credit on towards my Cdn LD mins :)

- 250 UL eve/wknd plan $20.00
250 day time minutes
Unlimited Evenings and Weekends

- 6PM early eve. option $5.00
- 6GB Data Plan $30.00

- $20 iPhone VP
Call Display+Name Display
Visual Voicemail
Unlimited text
Unlimited pic/video msg

- 1000 Cdn Long Distance Minutes $5.00

Discounts:

Edit: credits now look like:

$15.00 Monthly Plan 3 Yr
$10.00 Monthly Plan 3 Yr
$5.00 Monthly Plan 3 Yr
$5.00 Data Discount
$5.00 6PM early eve.
$6.95 SAF credit
15% Bundle Discount
*$8 credit for call display; tied to voice plan but is not being applied to anything, so basically useless

Total: $40.00 + $0.50(911 fee) + tax

What do you guys think?

[Magoomba]

Last week I received a letter from Rogers saying that I can get a bonus of extra 100 daytime minutes if I call in and renew my contract for 3 years.

Anyone else get letters like this in the past?
While I don't mind 100 extra minutes, can I get something better?
What have other people been offered when calling in and referencing such a letter?

Thanks.

[drhorrible]

250 Bonus Airtime Minutes - $10
50 Bonus minutes - $0 (thats what it says on it)
Early Evening/Weekend 6pm - $5
Call Forwarding/Transfer - $3
Data Discount - $10
Monthly Plan Credit 3 Yr - $15
WhoCalled Service - $3 (they gave me a credit when they took it out of the $20 iphone value pack)
100 Anytime CDN LD Mins - $5
Rogers to Rogers Calling - $5
Call Manager - $5
Digital Call Display Credit - $8 (pretty much worthless tho)

This is kind of a silly calculation, since $11 of those credits are 'free' on every plan now, your $8 call display credit doesn't do anything for you, and lots of people have the 250 bonus minutes for $0. So you really have like $40 in credits, which is still very respectable.

[deeman101]

When you guys do a HUP, are you able to avoid the $35 BS fee? I want to upgrade to a bb9700 and I can get it for $150, but then they want to slap me with that $35.

[nba416]

Hey can i add 6gb data right now
currenty i have 500mb for (25-10) $15
Can anyone help me to add 6 gb data
Thanks

[gmx373]

When you guys do a HUP, are you able to avoid the $35 BS fee? I want to upgrade to a bb9700 and I can get it for $150, but then they want to slap me with that $35.

I also ask to waive the $35 service fee and was told it was mandatory...but got the (SAF) fee waived for a year in return.

[mike200015]

Hey can i add 6gb data right now
currenty i have 500mb for (25-10) $15
Can anyone help me to add 6 gb data
Thanks

The 6GB data plan is not available now, its only around as a promotion when the new iPhone comes out. They will probably bring it back in June in time with the new iPhone release.

[DRGN89]

I also ask to waive the $35 service fee and was told it was mandatory...but got the (SAF) fee waived for a year in return.

with over a year left in my contract i was able to get a HUP and the 35 fee waived with a new 3 year contract agreement. i was offered a 17.50 plan with a 10 dollar value pack.

[aznxtambOy]

The 6GB data plan is not available now, its only around as a promotion when the new iPhone comes out. They will probably bring it back in June in time with the new iPhone release.

Check out this thread...

http://www.redflagdeals.com/forums/borat-sexy-time-hot-6gb-30-available-rogers-get-while-its-available-863496/

From what the OP is saying in the thread the 6GB/$30 is on Rogers system and can be added.

[jamezgt]

hey matt33 i notice your rogers plan is 450 weekday | 6pm eve/wkend | 100 Cdn LD | Unlimited Network Calling | 6GB Data | CD VM 2500 SMS
44.00 +tax = $49.72
how did u manage to get that and what kinda to credits do you have? can you give me a breakdown of ur plan and credits? .. you have an amazing plan

[justinwu86]

hey matt33 i notice your rogers plan is 450 weekday | 6pm eve/wkend | 100 Cdn LD | Unlimited Network Calling | 6GB Data | CD VM 2500 SMS
44.00 +tax = $49.72
how did u manage to get that and what kinda to credits do you have? can you give me a breakdown of ur plan and credits? .. you have an amazing plan

i also would like a break down. also, how many years have you been with rogers?

thanks.

[Intro]

The robbers CR wouldn't do anything for me after I mentioned switching to windmobile. I'm halfway into my 3year plan and paying $71 every bill.. It's ridiculous. Anyone want?:

* 1000 Eve/Weekend Minutes
* 500 Incoming Minutes
* 100 Weekday Minutes
* Data Service Plan 6GB Limited Time Offer
* Messaging Bundle - 250

Seeing some of these people's plans is depressing. :P

[T.O.SuperSaver]

Check out this thread...

http://www.redflagdeals.com/forums/borat-sexy-time-hot-6gb-30-available-rogers-get-while-its-available-863496/

From what the OP is saying in the thread the 6GB/$30 is on Rogers system and can be added.

Verified with Rogers this deal is not currently being offered.

[DragnMagic]

Hey guys i just decided to post my plan to show everyone. So the UNC+LD is 15$ but there is a 10$ credit on that and the value pack for 10$ includes 2500txt, CD, VM and there is also a 10$ credit on that so its free =P. My plan comes up to be 25$ b4 tax but i still need to pay the SAF and 911 fee. Oh yah this is a 3 year contract.

Some questions tho do you think i can get like a 5$ credit if i call in and just ask? and ive been going thru pages trying to find out how to waive the SAF and 911 fee but i cant find it, i think someone mentioned it. Lastly wen my plan comes to an end will i be able to keep this exact plan and get more on it like free incoming or more credits lol. Thx in advance

My Current Price Plan
250/Unlimited Eve/Wkds Plan - $20.00

1. 250 Wkday/Unltd. Eve/Wkends


Additional Services

1. Call Forward/Trans.Pay Per Use
2. Detailed Billing
3. 2500 Sent/Unl. Received Txt


Additional Charges**

1. 9-1-1 Emergency Access Fee - $0.50 - Monthly
2. System Access Fee - $6.95 - Monthly


Discount(s)

1. Monthly Plan Credit 2 Yr - To be removed on 19/07/2011
2. Monthly Plan Credit 3 Yr - To be removed on 18/12/2011


My Current Wireless Essentials

Unl. Network Calling + LD - to be removed on 19/12/2011
Value Pack All

[mike200015]

Hey guys i just decided to post my plan to show everyone. So the UNC+LD is 15$ but there is a 10$ credit on that and the value pack for 10$ includes 2500txt, CD, VM and there is also a 10$ credit on that so its free =P. My plan comes up to be 25$ b4 tax but i still need to pay the SAF and 911 fee. Oh yah this is a 3 year contract.

Some questions tho do you think i can get like a 5$ credit if i call in and just ask? and ive been going thru pages trying to find out how to waive the SAF and 911 fee but i cant find it, i think someone mentioned it. Lastly wen my plan comes to an end will i be able to keep this exact plan and get more on it like free incoming or more credits lol. Thx in advance


I just got the SAF credit added yesterday, try calling in and saying that other competing companies do not charge SAF, and they are offering a better plan + $150 to switch over (WIND mobile). That may get them to add at least the SAF credit.

On another note, I found out from one of the CxR a new way to get transferred directly to customer relations from the automated system. Apparently by saying "Consolidated Customer Relations" it will transfer you over there.

[mattt33]

hey matt33 i notice your rogers plan is 450 weekday | 6pm eve/wkend | 100 Cdn LD | Unlimited Network Calling | 6GB Data | CD VM 2500 SMS
44.00 +tax = $49.72
how did u manage to get that and what kinda to credits do you have? can you give me a breakdown of ur plan and credits? .. you have an amazing plan


i also would like a break down. also, how many years have you been with rogers?

thanks.
The plan has been a work in progress for over a year and a half - although the account's been open since 2001 with the other Rogers services bundled (don't think that has much bearing though with regards to the cell line) the wireless line wasn't created until 2008.

It's a MegaTime 25 plan:
100 weekday minutes (+100 bonus promotion)
Unlimited Network calling
9pm evenings/weekends

Added on:
$7 - 6pm evenings
$10 - value pack
$30 - 6GB data

Negotiated free:
250 weekday minutes
100 Cdn LD minutes

Savings:
$5 data credit
$5 plan credit
$15 plan credit
$7 early evenings credit
15% better choice bundles (off remainder of base plan, minus said plan credits)

**The next items on my list to do:
--> waive SAF

I would say once i found out about retentions, i began calling - about 7 months upon activation. The initial plan at sign up and for the first 7 months was pretty much...

200 weekday, 6pm eve/weekends, CD, CM, 125 sms, for a whopping $61 - and this was with NO data nor long distance minutes.

My best advice is to just start calling in! The more you call, the better your chances - obviously there's a fine line you must be aware of in fear of getting 'starred', and it definitely helps to be organized. I always have a game plan when i make my attempts.

Spend some time figuring out what you want and what you think you can get. Have options for various scenarios available in the event that you do get shut down initially so you can play it smooth and possibly still salvage the call. If it does look bleak, you just have to patiently and respectfully end the call.

I'd say the whole process the shape that plan to where it is now took just over a year. I would on average call in about twice a month and slowly tweak things here and there - they're way more likely to offer you something small than give you to big kahuna all at once, so i just accepted whatever i was given each time and moved on knowing that it'll only get better with subsequent attempts to come.

Always look over your bills thoroughly!!! I'd say it's the easiest way to call in, regardless of how small the problem may seem - you're actually having a legit. issue to deal with, rather than being forced to rationalize why you deserve this and that or make up stories.

If i had to put a figure out, the whole process from when i began the 'shaping' to getting where it is now took about 50 hours or so. Although that really only amounts to just over 4 hours per month - which is definitely worth it if you ask me, considering the amount i'm saving over the long run.

I'm not going to lie, this whole retentions process can be quite addicting once you get into it... the more you do, the better you'll feel and before you know it the results will just keep coming in. I'm saving about $90/mo between the two lines, so having an extra $1000 over a year's worth of bills is definitely something that i see being very worth all the time i've spent into it :)

[catwalk]

Hi RFDers! My aunt wants an iPhone (which she will barely use) and is with Rogers for wireless & cable right now. I'm with Telus and haven't researched the Rogers plans and wondered what I could get for her....

Right now she's on a plan with 2 regular cell phones with 200 anytime minutes shared for $40 +SAF +tax so ends up about $60 month.

Rogers offered her the iPhone for $299 on 3 yr contract and this plan:
600 anytime mins shared between iPhone and other regular cell
1GB data (she'll use maybe 50MB a month)
unlimited text (she'll use maybe 20 texts a month)
= $100 a month +SAF +tax! So over $120 all together.
Seem like a pretty crap deal to me.

I'd like to see her with the 600 anytime minutes (shared with other phone), including 100 long distance minutes, 250MB data, 100 texts, voicemail & SAF waived for under $80 including tax. This is reasonable right? Is it possible? How would I go about asking for this or something similar?

Thanks for your help guys! :D

[MadCowTom]

The plan has been a work in progress for over a year and a half - although the account's been open since 2001 with the other Rogers services bundled (don't think that has much bearing though with regards to the cell line) the wireless line wasn't created until 2008.



Do you have to extend your contract to 3 yrs each time they give you sometime for free??

[Sniper001]

Verified with Rogers this deal is not currently being offered.
+1. Don't bother calling in. The $30 6GB plan is NOT being offered... its being rumored that it might in ~2 months before the new Iphone release, but whoever made that post that it is being offered now wasted 15 minutes of my life.

[mike200015]

Do you have to extend your contract to 3 yrs each time they give you sometime for free??

Usually they don't extend your contract when you make changes or add credits on to the account. I've called many times to change my plan around / add credits, and have never had to extend.

[thetenken]

I already posted regarding the $30 6gb...It was in the system last night due to maintenance and should already be removed. Technically if you called in last night you could get it added on depending on how nice your rep was. The only reason it was put back in was to correct some accounts that had somehow had it dropped from the system.

I didn't jump on it simply because I don't use more than 200mb usually...I just wanted to confirm if it was there and my rep did offer it to me ><

best of luck all!!!

[firefly_20]

I gave Rogers a call yesterday asking to see if I can get my iphone 3GS.
They offered me the iphone 3GS 16gb 2 months ago for upgrade for $299.99. I didn't take it because the price was too high.
I called yesterday and they said the offer is no longer available (I had a hardware upgrade a year ago). I complained and they said, "I am sorry but there is nothing we can do"
Is it that difficult to get an iphone as an upgrade these days?

[gurlcrazeeh]

I gave Rogers a call yesterday asking to see if I can get my iphone 3GS.
They offered me the iphone 3GS 16gb 2 months ago for upgrade for $299.99. I didn't take it because the price was too high.
I called yesterday and they said the offer is no longer available (I had a hardware upgrade a year ago). I complained and they said, "I am sorry but there is nothing we can do"
Is it that difficult to get an iphone as an upgrade these days?


Same thing happened to me: I got the offer for 299/399 on the 3GS and thought i would wait till its around New contract pricing; and it was available to both my lines. 1 was 8 months into a 9000 Bold and the other about 16 months into the Nokia Music Phone(5800?).

To make a long story short, neither phone is available for an upgrade, even the Nokia one... is there anything that can be done?? Both phones must wait the 2 years.

[jamezgt]

hey mike
can you also give me a break down of your plan and credits please...right now i have a data and voice plan 300 mins, eve at 6pm, 500mb, and the $20 value pack and rogers to rogers everything comes up to 60$...i asked about switching my plan to the 17.5 and the $40 value pack but they told me i will lose my $15 monthly plan credit...can suggestions to how i can get my plan as good as yours

[mattt33]

Do you have to extend your contract to 3 yrs each time they give you sometime for free??

Nope, you don't usually have to extend contract. That wireless line was activated on a 1-yr contract initially, and it's just in the middle of a 3-yr term which was renewed after the 1 year was up to get the 32gb 3GS for $299 :)

[stormyoutside]

I called in yesterday to change my price plan to get the GRRF instead of the old SAF and had the sweetest female rep A have ever talked to there. She changed my old $25 MY5 Canada Wide 250 daytime mins plan to this......I counted 1485 daytime mins. Im not sure once I get my bill I will see if they expire and when. Also on the is unlimited incoming and 5pm early daytime...didnt ask for those. Its too good to be true.
Im also paying $15 for a value pack CID/VM/500 message bundle/who called/mobile backup....and $15 for BB 50mb.
$62.96- $8 monthly plan credit that does not show here, but shows on my bill. She said it will stay and noted my account. TOTAL = $54.96 +tax.

Unlimited Value w/MY5 LD - $30.00
Additional Minute Rate - $0.35
Target Message Tag - $0.00

Target Message Tag - $0.00


Unlimited Eve/Wknd Minutes
50 Minute Bonus
CIBC Bonus Airtime 100 min
Goodwill 25 Minute Credit
Tenure Reward - 10 min Bonus
50 Minutes Bonus
Unl. Incoming local calls
Unlimited Incoming Calls Opt.
150 Weekday Minutes
6PM Early Eve. Calling Option
50 Bonus minutes
100 Bonus minutes
5pm Early Evenings
50 Bonus Airtime Minutes
50 Bonus Airtime Minutes
50 Bonus Airtime Minutes
100 Bonus Airtime Minutes
250 Bonus Airtime Minutes
100 Bonus Minutes
100 Bonus Minutes
100 Bonus Minutes
Unltd Inc Calling Bonus
Unltd Inc Calling Bonus
Unltd Inc Calling Bonus
Local Airtime Bonus
150 Bonus Weekday Minutes


--------------------------------------------------------------------------------

Additional Services
MY5 + Canada Wide
Call Forward/Trans.Pay Per Use
Partial Detail Billing


--------------------------------------------------------------------------------

Additional Charges**
6PM Early Eve. Calling Option - $7.00 - Monthly (credited- included with plan)
Call Forwarding/Transfer - $3.00 - Monthly (credited- included with plan)
Gov't Regulatory Recovery Fee - $2.96 - Monthly

[areby50]

does anyone know what the new retentions # is? thx

[Newman26]

Unlimited Value w/MY5 LD - $30.00
Additional Minute Rate - $0.35
Target Message Tag - $0.00

Target Message Tag - $0.00


Unlimited Eve/Wknd Minutes
50 Minute Bonus
CIBC Bonus Airtime 100 min
Goodwill 25 Minute Credit
Tenure Reward - 10 min Bonus
50 Minutes Bonus
Unl. Incoming local calls
Unlimited Incoming Calls Opt.
150 Weekday Minutes
6PM Early Eve. Calling Option
50 Bonus minutes
100 Bonus minutes
5pm Early Evenings
50 Bonus Airtime Minutes
50 Bonus Airtime Minutes
50 Bonus Airtime Minutes
100 Bonus Airtime Minutes
250 Bonus Airtime Minutes
100 Bonus Minutes
100 Bonus Minutes
100 Bonus Minutes
Unltd Inc Calling Bonus
Unltd Inc Calling Bonus
Unltd Inc Calling Bonus
Local Airtime Bonus
150 Bonus Weekday Minutes


When I change my plan to the EPP and it was in "pending" i had all those minutes on there as well However once the plan officially changed it went to the normal 200 daytime minutes. However when I go on "My Accounts" on my blackberry under airtime usage it has "Unlimited" right beside Weekday minutes. I suppose I should call and get that clarified at some point but I've called so many times in the last month and half that I don't need to get that "star" on my account lol

[mike200015]

hey mike
can you also give me a break down of your plan and credits please...right now i have a data and voice plan 300 mins, eve at 6pm, 500mb, and the $20 value pack and rogers to rogers everything comes up to 60$...i asked about switching my plan to the 17.5 and the $40 value pack but they told me i will lose my $15 monthly plan credit...can suggestions to how i can get my plan as good as yours

Here is a link (http://www.redflagdeals.com/forums/10444857-post28691/) to my previous post that has a breakdown of my plan and credits. It took a while to get all of my credits added, I only added/ changed 1 or 2 things each time I called. So it may take a little while to get your plan to where you want it to be. Try to call in and change to the EPP (17.50) plan, and then see if they will do anything else, if not then call back another time to make more changes. As for the monthly credit, they may not want to give you the $15 on a $17.50 plan, so you can try to reduce it to $10, and get another $5 or $10 added towards the value pack.


does anyone know what the new retentions # is? thx

There is no direct # to reach them. I posted earlier that one of the reps mentioned you can say "Consolidated Customer Relations" on the automated system, and it should transfer you there. Try it out, let me know if it works.

[jamezgt]

does anyone know if there is a feature credit for visual voice mail?

[newt_101]

My phone broke, so I called up Rogers.
I'm not on a contract and was offered a 3-year renewal, as follows:

250 Daytime Mins
Free Evenings/Weekends (6pm-8am)
Free Rogers to Rogers
Free Incoming
2,500 Text Messages
Call Forwarding, Voicemail, Caller ID
Free phone (Nokia 6790 seems to be the best from the list)

Total: $32.95 plus tax (this includes the $6.95 system access fee)

---

Based on what I currently have, they are giving me 2500 text messages (instead of 500 text messages), and a $5-monthly savings.
I wouldn't mind having a data plan to check Email/Google/Facebook on occasion, instead of the 2500 Text Messaging, as 500 is enough for me.

Can I do better?
Different plan, or better phone?

Anyone?

[thetenken]

Anyone?

I got the LG eve2 weeks ago for $19.99 w/ the $35 admin fee even though I wasn't supposed to be allowed to HUP since I got an Iphone in June 2009.

I am going to try sending the MIR to hopefully make it $5 lol.

Anyways if you do want to add a data plan its a decent smartphone.

[KC108]

I got the LG eve2 weeks ago for $19.99 w/ the $35 admin fee even though I wasn't supposed to be allowed to HUP since I got an Iphone in June 2009.

I am going to try sending the MIR to hopefully make it $5 lol.

Anyways if you do want to add a data plan its a decent smartphone.

They said it was $49.99 + the $35 Admin fee when I called today. :/ Is there any way to get this phone and then cancel the data plan? All I really need is phone and text messaging but I like the look of the LG Eve.

[how2redflagdeals]

So I have a Smartphone (Voice + Data) plan with a $20 iPhone value pack attached. Ends up +$70 a month. I've been on contract for 15 months or so.

Since the OP's instructions are no longer valid, what is the general procedure for this? Link me an old post if that's helpful. There's so many pages and I can't possibly read them all.

[mike200015]

Had to call back this evening since I did not see the SAF credit online that was supposed to be added. The rep said it only starts on Mar. 20 so it should show up then. While I had them on the phone I tried to see if I can milk any more credits or features out of them, mentioning the deals I can get from WIND mobile. The rep was very nice, and added another $5 credit to offset my Cdn LD charge, as well he waived my monthly fee from my current bill! I mentioned I can get free UL incoming calls from WIND, and he was willing to add it for free, but he looking at my past usage he said I don't need it, so there is really no point to add it. I could have pushed him to do it, but I didn't want to try, so I just left it at that. He did say if my usage changes to give them a call back and they can add it on. :cheesygri

Edit: I found out something new talking to the rep. The credit he added was added as a Monthly Plan credit, and I asked him to add it as a feature credit, since I already had my maximum amount of monthly plan credits, so it may not show up on the bill. He told me that since I had the $30 6GB data plan, that actually applies towards your maximum credits, so I can technically have up to $50 for monthly plan credits ($20 voice plan + $30 data plan). Now if he is correct or not I will find out when my next bill comes, but he assured me it will show up on my bill.

To how2redflagdeals; look through the recent pages, and you can see what people have been able to get recently. Plan looks a bit expensive, you can probably get some credits added.

[gmx373]

is there any Canadian & U.S.Long Distance Minutes package?

[bargainhuntercanada]

I was just wondering what strategy should I use to get the $15/150mb plan and HUP to bb bold 9700

My current plan is
250 + 100 bonus daytime minutes
Unlimited @ 5pm
Unlimited incoming
2500/vm/CID
Total: 25+grrf+tax

My credits are
MPC - 10
early evenings at 5 - 7
100 bonus - 7
Unlimited incoming - 10
Total: $34

I called in earlier and they offered my the unlimited email package for bb for $15 with a $5 data credit, should I just add that and switch to the 150mb plan later on and hope they don't take off the credit or just ask them? Do they give the data credit for the 150mb plan?

I HUP'ed to the 9700 this morning and straight-up asked them for the 150mb plan and a $5 credit. Not a single argument from the agent! I was almost, like, ok, what's the catch....why aren't you arguing? LOL.

You may be able to switch it later, but because some of the agents know that the 150mb plan is only for non-bb phones, they're gonna try to convince you that you it's not going to work for your bb, and get you to take the 50mb option.

I'm thinking you might want to do what was suggested to me, and it worked for me: switch to the 150mb, telling them that you're using another smartphone in the meantime, until your 9700 comes in. THEN, if they say, "you know that won't work with the bb", you can pipe in and say you'll call back later to switch it to the 50mb (you don't, of course!). They may or may not mention anything about the 150mb being incompatible, but have a back up plan in case they do.

But, to answer your question, I think the credit comes up as a feature credit, ie, it will be labelled as a data credit as opposed to just another monthly plan credit. They SHOULD recredit you the $5 if it comes off during the change, but being said, not all agents are created equal.

Keep in mind, though, it looks like the agent may pick up that you have too many credits already.

[bargainhuntercanada]

When you guys do a HUP, are you able to avoid the $35 BS fee? I want to upgrade to a bb9700 and I can get it for $150, but then they want to slap me with that $35.

I heard some have, but I didn't want to even try since, I think I got my $5 data credit, which offsets even the cost of the phone.

Much luck to you!

[Intro]

So I have a Smartphone (Voice + Data) plan with a $20 iPhone value pack attached. Ends up +$70 a month. I've been on contract for 15 months or so.

Since the OP's instructions are no longer valid, what is the general procedure for this? Link me an old post if that's helpful. There's so many pages and I can't possibly read them all.

Okay. Just yesterday I was in almost the exact same predicament. $70/month and 15 months into my contract. I called *611 late last night, said cancel and got a rep. I mentioned that my plan was too expensive and everything that windmobile was offering me but she wouldn't budge.

I called in again this morning and got the nicest lady. I mentioned the same things and it generally seemed like she was sympathizing with me. She basically ended up crediting the value pack and switched SAF to the GRF. I'm down to $52/month which is a bit better. Still seems like everyone on here has a better plan.

[bargainhuntercanada]

Here's what I managed to scrape together this past week:

My last plan:
100+50 DT min, 1000 E/W, calling from 9pm ($25 Mega 25)
$12 Value Pack (VM/CID/125 texts)
Unlimited incoming (-10 credit)
Unlimited Network (included with plan)
-15 monthly plan credits
Total = $22 + SAF + tax = $32.98 ($25 in credits)

New plan:
200 DT min, unlim E/W, calling from 7pm ($35)
VM/2500 texts (included with plan)
CID (-8 credit)
Unlimited incoming (-10 credit)
Unlimited R2R (included with plan)
$15 150mb apn code
-10 monthly plan credit
-5 data credit
Total = $35 + GRRF + tax = $42.09 ($33 in credits)

HUP to BB9700 $149.99 + admin fee

I think I did alright for now. I'm pretty happy with it. Next time around I'll shoot for early calling, LD minutes, some bonus DT minutes. But this pretty much suits my needs. We'll just see what the first beill is gonna look like! :D

[stormyoutside]

This is to add to my post from yesterday. Just got off the phone with the actual Wireless Customer Relations, and not the CSR that u get when you say "cancel".

Old Plan-
-MY5 $25
-250 daytime
-Unlimited E/W @ 6pm
-My5 Canada Wide
-100 Canadian LD.....$5
-VP (CID,VM,500txt,mobile back up) .....$15
-BB 50mb.....$15
-SAF....$6.95
-Monthly Plan Credit.....-$8
TOTAL.....$58.95

New Plan-
-Unlimited Value $30
-300 daytime
-Unlimited E/W @ 6pm
-My5 LD
-1000 Canadian LD.....$5 ($10 minus $5)
-VP (CID,VM,2500txt).....$10
-BB 50mb.....$15
-GRRF.....$2.96
-Monthly Plan Credit.....-$8 (no expiry now, she removed the 2012 expiry)
NEW TOTAL.....$54.96


I have 21 months left on my 3 year term. She offered me a BB 8520 for $29 to re-sign for another 3 years, which I declined, but she made notes to allow the regular CSR's to do the early HUP if I change my mind.

Also I would like to answer a few questions that the lovely CR rep answered for me
1- Saying "cancel" only puts you through to a regular CSR (Consolidated Retentions/Consolidated Billing). You have to request, and have what they call a valid reason for a CSR to put you through to Wireless Customer Relations. That is the proper name of their department.
2- WCR can easily over ride the 24 month HUP in place for smartphones
3- The 1000 Canadian Long Distance is still available, and for $5. I have been trying for 2 months to get it, and regualar CSR's kept telling me there is no such thing, and would only offer me 100 Canadian LD for $5
4- The 1000 Candian LD is stackable with MY5 LD. She had no problem adding it today.
5- You can bargain to not have credits expire. She removed my 2/14/2012 expiry.

I am very happy. I only have the one monthly plan $8 credit, but still have alot for what im paying. Getting a good WCR rep is the key. Mine was awesome, very friendly and very helpful. I think you have to be reasonable. You have to spend a bit, to get return. Im sorry but spending $17.50 on your plan and wanting everything else for free is not reasonable.

[RealDealSeeker]

Hi all,
I noticed something new on my bill lately. A charge for Hotspot internet usage, which I thought was included in my $50 Smartphone Mega Value Combo plan. I guess not.
Sometimes I use WiFi at Second Cup, which I thought was free, to reduce my 3G data usage.

Does anyone have any experience with this? I mean, getting it added on for free with retentions? I couldn't even find anything about this feature on the Rogers website.

[Randoza]

4- The 1000 Candian LD is stackable with MY5 LD. She had no problem adding it today.


Wait till you get your bill. Your LD outside of your My5 will be charged LD charges. Even though you have the 1000 Canadian LD, it will conflict with the My5. It happened to me and I had to call in three months in a row to get credited for the LD charges until i decided to just drop the 1000 Canadian LD in place for My-10

[Saje]

500 Daytime Minutes
Evening & Weekend from 6pm
Incoming Free
Caller Id, VM n 2500 Text Messages
500 mb of data

with tax $53 and change

[celtic-redhead]

On the phone with them right now. My contract expires this month and I was planning to go with WIND if Rogers didn't come through (except I adore my UK Samsung wi-fi smartphone that isn't compatible with WIND and is only 6 months old.)

What I had (on a family plan, with both other lines now disconnected):

100 weekday minutes
100 bonus minutes
unlimted evenings and weekends at 6 pm
1000 CDN long distance
2500 sent texts, call display, name display, voice mail

It was costing me about $76 per month with the SAF, plus taxes

What I just got:

250 weekday minutes
250 bonus minutes
unlimited evenings and weekends at 6 pm
1000 CDN long distance
1000 Incoming minutes free
2500 sent texts, call display, name display, voice mail AND (after I asked for it) voice mail to text service.

Total price = $37.95 all inclusive of taxes, GRF etc. etc.

I did agree to an additional 1 year - she was firm on not offering retention plans without renewal and was ready to let me go to WIND... but she said she'd absolutely beat WIND's price for me, and made sure to bump up minutes based on what I use. (I was going about 20 minutes over my 200 every month, so she bumped it to 500 total minutes plus the incoming free) and I got the exclusive voicemail to text. I was going to ask for some data as well, but I don't actually need it. I can always add it later.

I just cut my bill in half and got everything I wanted. I wouldn't have thought of it it weren't for RFD - I'd have just moved.

[RealDealSeeker]

Wait till you get your bill. Your LD outside of your My5 will be charged LD charges. Even though you have the 1000 Canadian LD, it will conflict with the My5. It happened to me and I had to call in three months in a row to get credited for the LD charges until i decided to just drop the 1000 Canadian LD in place for My-10

I completely disagree.

100 Canadian LD worked perfectly fine with My5 Canada-wide for me.

Check out my post at Howard Forums with proof that it worked for me:
http://www.howardforums.com/showthread.php?p=13499736&highlight=My5#post13499736

[Randoza]

I completely disagree.

100 Canadian LD worked perfectly fine with My5 Canada-wide for me.

Check out my post at Howard Forums with proof that it worked for me:
http://www.howardforums.com/showthread.php?p=13499736&highlight=My5#post13499736

Interesting. Did the CR have to do anything special? Maybe it's just the 1000 LD that doesn't work? All I know is that It didn't work for me for three months in a row.

[RealDealSeeker]

Interesting. Did the CR have to do anything special? Maybe it's just the 1000 LD that doesn't work? All I know is that It didn't work for me for three months in a row.

I don't know if she had to do anything special, but I was very clear with him to verify to me that it would work on my bill. He said it is a recent change to the system. I can't say if the 1000 LD would work or not, I never asked about that..

[McLaren__F1]

Can anyone confirm HUP are every 2 years on smartphones (iPhone,Blackberry)?

[drhorrible]

Can anyone confirm HUP are every 2 years on smartphones (iPhone,Blackberry)?

They are at most every 2 years (and at least one) on smartphones, less if you are a high revenue customer.

[how2redflagdeals]

Just got off the phones. Here's an update for those of you in similar situations...

$52 before taxes:

250 DT
6pm
100LD
150MB
iPhone Value Pack (VVM, CID, unlim text/pictures/etc)

So it's not great but it's a lot better than paying ~$80 all-in before.

I'm going to try to get at *least* 1000LD minutes added on. The lady I spoke to mentioned that Rogers is going to start charging for tethering within a month. Whether or not that's true, I don't know. No reason to lie to me though (she was dissuading me from 1GB data based on my ~100MB monthly usage).

So I don't know how far I can push for data, it depends on who I talk to tomorrow I guess. It's not a big deal in the end since I really don't use that much without the ability to tether.

Any advice?

[phonzy]

Here is the deal I have... Not sure if its a good deal

700 Daytime Minutes
Unlimited Eve/Wknds - After 6pm
Smartphone Value Pack
Rogers to Rogers Calling
Unlimited Incoming Calls
System Access Fee

Price would be $68 plus tax


What do you think... Lost my phone should I sign another 3 year deal

I used about

350-400 mins Daytime
200 incoming
100 Rogers to Rogers
1000 Weekend Minutes

Dont require Data

Thanks

[Flipcharmer]

Our current plan is about to end and we're trying to negotiate a new contract with Rogers for a good price but it seems a bit high. Our tenure with Rogers is 6 years now so I was expecting some good discounts but I was disappointed. So, any help would be appreciated on how to get a better monthly fee.

The Customer Relations Rep gave us two options for an iPhone HUP.

HUP for 32GB iPhone 3GS - $299 + $35(Admin Fee)

First Plan
- 200 Weekdays
- Unlimited Evening, weekends
- Evening starts at 6 PM
- Rogers to Rogers
$40 value pack for iPhone
- 500MB
- CID w/ Name Display
- Visual VM
- 2500 text messaging
- Government fee

Monthly Price - $57.40 + 2.50 + taxes

Second Plan
- 200 Weekdays
- Unlimited Evening, weekends
- Evening starts at 6 PM
- 1GB data
- CID w/ Name Display
- Visual VM
- Unlimited Text/Picture messaging
- Government Fee

Monthly Price - $65.08 + government fee + taxes

I saw a post earlier with a better deal and he was paying around $56 taxes in with 1GB of data with a lot more features. Anyone have any advice on how to get extras added in? Some voice+data plan comparison would help.

Thanks.

[bernZ]

Call a few times - different reps get different responses.

As for my first try, this is what I got.

$50 voice/data base plan
+5 double your data
+8 CID

for supposedly 57 taxes in. We'll see how much truth there is in this once I get my bill.

I was also offered any rogers phone except for the iphone for 3yr HUP price - 2*$50 credits on my bill should I choose to do the HUP.

[deal_with_singh]

Just got off the phone with rogers:

This is how the Call went....On my phone it shows total call was 6 Minutes...approximatly 1.5 minutes to connect to agent...lets just say 5 minutes....

Anyways...got to a really nice Customer Service agent....Asked for a price match with Wind....asked me what was offered...I said $150. She said that it is too big of a discount to price match as my services are already deeply discounted. She said she can however ask if the Customer Relations department had any options...30 seconds later, she comes back to me with an even nicer retentions agent (Even though I didn't even ask her for retentions lol...she offered :P)...

anyways after speaking to the rep....she told me she can't apply a straight $150 credit to my account, but she can give me a $10 discount for the rest of my contract...(34 months left to the contract) or give me a new non smart phone for free....she also offered me 100 bonus minutes to my plan...and I accepted...tried to get her to do both the free phone and $10 discount lol but she said that would be too much....anyways i took the $10 discount + 100 bonus minutes...

Now heres my plan....

Previous Plan (Retentions):
$20 for Voice + $25 for 6GB Data + 2.58 GRRF + 10% Bundle Discount...Last Bill: $48.68
Voice
250 Minutes
Evening Weekends After 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

NEW PLAN (Even Better Retentions Plan)
$10 Voice + $25 Data + 2.58 GRRF - 10% Bundle Discount + Tax = $38.51
Voice
250 + 100 Weekday minutes
Early Evening and weekends
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

Basically I'm now only paying $38.51 per month for all of these services which I believe is cheaper than anything WIND can offer and possibly even one of the cheapest plan for the most services....especially if I cancel my Data plan...I'll only be paying $10/month for all this lol....I checked the rogers.com website...and its showing all the previous discounts still being there and the new ones as well


NOTE** Ive been with Rogers since June 2009 only, and rewnewed my contract in january

Note....This was the first and only attempt I made to pm the wind $150 to port offer

[jmedora]

Just got off the phones. Here's an update for those of you in similar situations...

$52 before taxes:

250 DT
6pm
100LD
150MB
iPhone Value Pack (VVM, CID, unlim text/pictures/etc)

So it's not great but it's a lot better than paying ~$80 all-in before.

I'm going to try to get at *least* 1000LD minutes added on. The lady I spoke to mentioned that Rogers is going to start charging for tethering within a month. Whether or not that's true, I don't know. No reason to lie to me though (she was dissuading me from 1GB data based on my ~100MB monthly usage).

So I don't know how far I can push for data, it depends on who I talk to tomorrow I guess. It's not a big deal in the end since I really don't use that much without the ability to tether.

Any advice?

It's not likely you'll be able to add the 1000 LD for free, they'll give you the same $5 credit as before making the total $5 for 1000LD through retentions. I'm not saying it's impossible to get it for free, but it's very difficult.

It is true they are starting to charge for tethering as of May 1st IF you have 1GB of data or greater. I tried to get my retentions agent to upgrade me from the $50 iPhone plan to 1GB data, but she wasn't able to based on the credits I already have. I hope in the future I can upgrade to that plan with 1GB of data. I guess it all comes with time.

[Tyop]

My plan now after talking to a few representitives.
$15 Voice Plan (200 Daytime Minutes)
$10 2500 Text
$10 Voice Mail and Caller ID I think
$6.95 System Access Fee
$0.50 911 Fee
It comes down to $20.50+tax every month,but I have the better choices bundle and it comes down to less than $21 a month, which is pretty good. The SAF was waived for the remainder of the plan. :cheesygri

[vinnie33]

Hi, i've been reading this site for a bit and will be a 5 yr customer with Rogers in June. I am looking to upgrade to 2 Iphones for my wife and i. I just called Rogers and asked to speak to a Wireless Customer Relations person that deals with consolidating retentions. They put me through to a nice fellow that offered me this plan. Please tell me what you think!!!!!


2 I Phone 3gs 32 gb for @274.99 + 35 Admin Fee each.
300 mins daytime
unlim. incoming
1000 long distance mth
1gb data
I Phone bundle (Visual call display,Unlimited Text, Voicemail ETC)
$62.58 Mth + 13% tax = $70.72 Mth per line.

They gentleman also told me that maybe i should wait for a new 4g I phone that should be out in june(when my contract is up). He said he can't promise that the phones will be the same price but i should be able to keep the package he offered me today. Thx for your responses.

[jmedora]

Hi, i've been reading this site for a bit and will be a 5 yr customer with Rogers in June. I am looking to upgrade to 2 Iphones for my wife and i. I just called Rogers and asked to speak to a Wireless Customer Relations person that deals with consolidating retentions. They put me through to a nice fellow that offered me this plan. Please tell me what you think!!!!!


2 I Phone 3gs 32 gb for @274.99 + 35 Admin Fee each.
300 mins daytime
unlim. incoming
1000 long distance mth
1gb data
I Phone bundle (Visual call display,Unlimited Text, Voicemail ETC)
$62.58 Mth + 13% tax = $70.72 Mth per line.

They gentleman also told me that maybe i should wait for a new 4g I phone that should be out in june(when my contract is up). He said he can't promise that the phones will be the same price but i should be able to keep the package he offered me today. Thx for your responses.

Rogers is indeed upgrading their network to either 3.5G or 4G, and Apple never neglects industry standards in terms of wireless spectrums. Your relations person is right about holding off until sumer......

[vinnie33]

Thx JMEDORA...i wanted to wait until the summer but i couldn't resist calling to see what kind of deal i could get. Plus i was worried the 1000 mth long distance minutes would be gone. Thought i'd at least secure them now even though they say the plan is only good for 1 mth.

[drhorrible]

HSDPA (what Rogers is currently using) is 3.5G. LTE is 4G.

[vinnie33]

Lte?

[Persuade]

Off topic question:

Is there a Rogers Retentions program with Cable, Internet, and Phone similar to the Wireless one?

I just recently got a pretty good deal on my wireless through retentions and I want to see if I can negotiate some good deals for internet, cable, and even home phone.

[AcidBomber]

Off topic question:

Is there a Rogers Retentions program with Cable, Internet, and Phone similar to the Wireless one?

I just recently got a pretty good deal on my wireless through retentions and I want to see if I can negotiate some good deals for internet, cable, and even home phone.

yes.

here's the thread for cable retentions: http://www.redflagdeals.com/forums/rogers-cable-retentions-new-customers-deal-thread-785331

[McLaren__F1]

Lte?

Long Term Evolution

http://www.iphoneincanada.ca/iphone-news/rogers-lte-in-2010-all-in-one-voicedata-plans/

[jamezgt]

Just got off the phone with rogers:

This is how the Call went....On my phone it shows total call was 6 Minutes...approximatly 1.5 minutes to connect to agent...lets just say 5 minutes....

Anyways...got to a really nice Customer Service agent....Asked for a price match with Wind....asked me what was offered...I said $150. She said that it is too big of a discount to price match as my services are already deeply discounted. She said she can however ask if the Customer Relations department had any options...30 seconds later, she comes back to me with an even nicer retentions agent (Even though I didn't even ask her for retentions lol...she offered :P)...

anyways after speaking to the rep....she told me she can't apply a straight $150 credit to my account, but she can give me a $10 discount for the rest of my contract...(34 months left to the contract) or give me a new non smart phone for free....she also offered me 100 bonus minutes to my plan...and I accepted...tried to get her to do both the free phone and $10 discount lol but she said that would be too much....anyways i took the $10 discount + 100 bonus minutes...

Now heres my plan....

Previous Plan (Retentions):
$20 for Voice + $25 for 6GB Data + 2.58 GRRF + 10% Bundle Discount...Last Bill: $48.68
Voice
250 Minutes
Evening Weekends After 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

NEW PLAN (Even Better Retentions Plan)
$10 Voice + $25 Data + 2.58 GRRF - 10% Bundle Discount + Tax = $38.51
Voice
250 + 100 Weekday minutes
Early Evening and weekends
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

Basically I'm now only paying $38.51 per month for all of these services which I believe is cheaper than anything WIND can offer and possibly even one of the cheapest plan for the most services....especially if I cancel my Data plan...I'll only be paying $10/month for all this lol....I checked the rogers.com website...and its showing all the previous discounts still being there and the new ones as well


NOTE** Ive been with Rogers since June 2009 only, and rewnewed my contract in january

Note....This was the first and only attempt I made to pm the wind $150 to port offer



SO RIGHT NOW you have a $10 monthly plan credit, $5 data discount, $8 digital call display credit, and $8 enhanced voicemail credit, $10 texting msging credit, $10 unlimited incoming credit, $5 rogers to rogers credit, $5 long distance credit?????......THATS INSANSEE how did you manage tog et all of that ?

[justinwu86]

Just got off the phone with rogers:

This is how the Call went....On my phone it shows total call was 6 Minutes...approximatly 1.5 minutes to connect to agent...lets just say 5 minutes....

Anyways...got to a really nice Customer Service agent....Asked for a price match with Wind....asked me what was offered...I said $150. She said that it is too big of a discount to price match as my services are already deeply discounted. She said she can however ask if the Customer Relations department had any options...30 seconds later, she comes back to me with an even nicer retentions agent (Even though I didn't even ask her for retentions lol...she offered :P)...

anyways after speaking to the rep....she told me she can't apply a straight $150 credit to my account, but she can give me a $10 discount for the rest of my contract...(34 months left to the contract) or give me a new non smart phone for free....she also offered me 100 bonus minutes to my plan...and I accepted...tried to get her to do both the free phone and $10 discount lol but she said that would be too much....anyways i took the $10 discount + 100 bonus minutes...

Now heres my plan....

Previous Plan (Retentions):
$20 for Voice + $25 for 6GB Data + 2.58 GRRF + 10% Bundle Discount...Last Bill: $48.68
Voice
250 Minutes
Evening Weekends After 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

NEW PLAN (Even Better Retentions Plan)
$10 Voice + $25 Data + 2.58 GRRF - 10% Bundle Discount + Tax = $38.51
Voice
250 + 100 Weekday minutes
Early Evening and weekends
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

Basically I'm now only paying $38.51 per month for all of these services which I believe is cheaper than anything WIND can offer and possibly even one of the cheapest plan for the most services....especially if I cancel my Data plan...I'll only be paying $10/month for all this lol....I checked the rogers.com website...and its showing all the previous discounts still being there and the new ones as well


NOTE** Ive been with Rogers since June 2009 only, and rewnewed my contract in january

Note....This was the first and only attempt I made to pm the wind $150 to port offer

i tired the exact same method you did and i got shut down.
did you have to extend your contract?

my current plan:
250min
ullimted eve after 6 and weekendds
call ID
R2R
100 LD mins
6GB data plan

all this for $70 after tax

the plan the offered me was exact same thing but with VM and 2500 txt.

all this for the same price of $70.

what can i do? how often can i call back?

[Flyhigh]

Unless you post your most recent bill, I am gonna call BS on this one. I would believe $50 cause thats how much I am paying and I have almost exact same plan you have. $38.51? lol most others are paying $70+ and thats already with discouts. Enlighten us.


Just got off the phone with rogers:

This is how the Call went....On my phone it shows total call was 6 Minutes...approximatly 1.5 minutes to connect to agent...lets just say 5 minutes....

Anyways...got to a really nice Customer Service agent....Asked for a price match with Wind....asked me what was offered...I said $150. She said that it is too big of a discount to price match as my services are already deeply discounted. She said she can however ask if the Customer Relations department had any options...30 seconds later, she comes back to me with an even nicer retentions agent (Even though I didn't even ask her for retentions lol...she offered :P)...

anyways after speaking to the rep....she told me she can't apply a straight $150 credit to my account, but she can give me a $10 discount for the rest of my contract...(34 months left to the contract) or give me a new non smart phone for free....she also offered me 100 bonus minutes to my plan...and I accepted...tried to get her to do both the free phone and $10 discount lol but she said that would be too much....anyways i took the $10 discount + 100 bonus minutes...

Now heres my plan....

Previous Plan (Retentions):
$20 for Voice + $25 for 6GB Data + 2.58 GRRF + 10% Bundle Discount...Last Bill: $48.68
Voice
250 Minutes
Evening Weekends After 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

NEW PLAN (Even Better Retentions Plan)
$10 Voice + $25 Data + 2.58 GRRF - 10% Bundle Discount + Tax = $38.51
Voice
250 + 100 Weekday minutes
Early Evening and weekends
Unlimited Incoming
Unlimited Rogers to Rogers
Unlimited Text
Enhanced Voice Mail
Call Display with Name Display
100 Canadian Long Distance Minutes
2500 Call Forwarding Minutes
Who Called Service
Detailed Billing

Data: 6GB Data Plan for $30 - $5 Credit

Basically I'm now only paying $38.51 per month for all of these services which I believe is cheaper than anything WIND can offer and possibly even one of the cheapest plan for the most services....especially if I cancel my Data plan...I'll only be paying $10/month for all this lol....I checked the rogers.com website...and its showing all the previous discounts still being there and the new ones as well


NOTE** Ive been with Rogers since June 2009 only, and rewnewed my contract in january

Note....This was the first and only attempt I made to pm the wind $150 to port offer

[deal_with_singh]

SO RIGHT NOW you have a $10 monthly plan credit, $5 data discount, $8 digital call display credit, and $8 enhanced voicemail credit, $10 texting msging credit, $10 unlimited incoming credit, $5 rogers to rogers credit, $5 long distance credit?????......THATS INSANSEE how did you manage tog et all of that ?

Actually you missed quite a bit of credits....

Right now I have....

$5 Monthly Plan Credit (from original retentions deal in january 2010)
$10 monthly Plan Credit (The one I got today)
$5 Data Monthly Plan Credit
$8 For Digital Call Display with Name Display
$10 for Unlimited Texting Credit
$8 Enhanced Voice Mail Credit
$15 Unlimited Incoming Credit
$5 Rogers 2 Rogers
$5 100 CDN Long Distance Minutes
$5 Early Evenings at 6pm credit
$3 Detailled Billing Credit
$3 Call Forwarding/Call Manager Credit

Total Credits: Roughly $82
Paying <$40 /month lol

[deal_with_singh]

Unless you post your most recent bill, I am gonna call BS on this one. I would believe $50 cause thats how much I am paying and I have almost exact same plan you have. $38.51? lol most others are paying $70+ and thats already with discouts. Enlighten us.

I have no problem posting the bill....my most recent bill should come in 2-3 days as my billing cycle ends today...before this I was paying about $48 inc. Taxes etc....on the bill I will get during march billing cycle and forward will state $38....

[deal_with_singh]

i tired the exact same method you did and i got shut down.
did you have to extend your contract?

my current plan:
250min
ullimted eve after 6 and weekendds
call ID
R2R
100 LD mins
6GB data plan

all this for $70 after tax

the plan the offered me was exact same thing but with VM and 2500 txt.

all this for the same price of $70.

what can i do? how often can i call back?

To get my original plan for $48...had everything except $10 discount....I called in 3 times....at that point i really was thinking about switching to wind...but with the deal i was offered....I think i'll stay with rogers

[jamezgt]

how did u get all those credits?!?!?! ...right nwo i have the 50$ plan with 200 mins and 500mb of data with a 20 credit and they wont give me caller id and voicemail as a credit...do you have voicemail as a 8$ credit or as a feature voicemail credit?

[deal_with_singh]

how did u get all those credits?!?!?! ...right nwo i have the 50$ plan with 200 mins and 500mb of data with a 20 credit and they wont give me caller id and voicemail as a credit...do you have voicemail as a 8$ credit or as a feature voicemail credit?

I have it as a $8 plan credit....its not a feature credit for some reason

[AcidBomber]

Actually you missed quite a bit of credits....

Right now I have....

$5 Monthly Plan Credit (from original retentions deal in january 2010)
$10 monthly Plan Credit (The one I got today)
$5 Data Monthly Plan Credit
$8 For Digital Call Display with Name Display
$10 for Unlimited Texting Credit
$8 Enhanced Voice Mail Credit
$15 Unlimited Incoming Credit
$5 Rogers 2 Rogers
$5 100 CDN Long Distance Minutes
$5 Early Evenings at 6pm credit
$3 Detailled Billing Credit
$3 Call Forwarding/Call Manager Credit

Total Credits: Roughly $82
Paying <$40 /month lol


and you joined Rogers in June 2009...?
does your friend work for Customer Relations or something?! :confused:

[Gohst]

$44.36

200 daytime minutes
Unlim W/E starting at 6pm
Unlim incoming
Unlim R2R
2500 texts
CID/VM/Forwarding/Holding, etc.
500MB data

Called and told them I'd be switching to Wind Mobile/Bellus. I had 2 months left on my contract, been with Robers for 10+ years. I'm pretty sure I could get better. Am intrigued by the 150MB data plan deal hmm

[justinwu86]

To get my original plan for $48...had everything except $10 discount....I called in 3 times....at that point i really was thinking about switching to wind...but with the deal i was offered....I think i'll stay with rogers

how long should i wait to do the next call? is next day too soon? how about 1 week?.

[e46_323]

under 40$ for all that stuff is balln

[Reddevil07]

Actually you missed quite a bit of credits....

Right now I have....

$5 Monthly Plan Credit (from original retentions deal in january 2010)
$10 monthly Plan Credit (The one I got today)
$5 Data Monthly Plan Credit
$8 For Digital Call Display with Name Display
$10 for Unlimited Texting Credit
$8 Enhanced Voice Mail Credit
$15 Unlimited Incoming Credit
$5 Rogers 2 Rogers
$5 100 CDN Long Distance Minutes
$5 Early Evenings at 6pm credit
$3 Detailled Billing Credit
$3 Call Forwarding/Call Manager Credit

Total Credits: Roughly $82
Paying <$40 /month lol


This is what I hate about retentions, it depends all on the Rep and not how long or how many services you have with rogers. If your with Rogers with so many years you should be able to get X credits. How does giving $80 in credits to a person who joined in 2009 make any sense while I don't even get offered half of that.

[ionic]

Would appreciate help forming a strategy:

Right now I pay $18 plan fee + $6.95 SAF + $5 Early Evenings + $ 0.9 for 911/Municipal (I get 200 day time minute, unlimited ev/weekend)

Going to contact customer service tonight.

I want to replace the $6.95 with the new "government" fee of $2-4

I want to get early evenings for FREE and put that $5 towards something else. Either unlimited text or 1000 minutes long distance. I will ask for 100 minutes LD for free anyway.

I would like them to add the my favourite 5 canada wide to my account as well.

Thats my goal for first attempt. What do you guys think? Been a customer for 7 years now, always with the same rate.

When the X10 comes out, I'm going to try and add a data plan of 6GB for $25.

Thanks in advance.

[jmedora]

HSDPA (what Rogers is currently using) is 3.5G. LTE is 4G.

Correct, though Rogers network is much slower than Bell/Telus current network.

[mike200015]

Actually you missed quite a bit of credits....

Right now I have....

$5 Monthly Plan Credit (from original retentions deal in january 2010)
$10 monthly Plan Credit (The one I got today)
$5 Data Monthly Plan Credit
$8 For Digital Call Display with Name Display
$10 for Unlimited Texting Credit
$8 Enhanced Voice Mail Credit
$15 Unlimited Incoming Credit
$5 Rogers 2 Rogers
$5 100 CDN Long Distance Minutes
$5 Early Evenings at 6pm credit
$3 Detailled Billing Credit
$3 Call Forwarding/Call Manager Credit

Total Credits: Roughly $82
Paying <$40 /month lol

Do you have the Texting/CD/VM etc.. as separate add-ons, or do you have a Value Pack?

[thetenken]

$44.36

200 daytime minutes
Unlim W/E starting at 6pm
Unlim incoming
Unlim R2R
2500 texts
CID/VM/Forwarding/Holding, etc.
500MB data

Called and told them I'd be switching to Wind Mobile/Bellus. I had 2 months left on my contract, been with Robers for 10+ years. I'm pretty sure I could get better. Am intrigued by the 150MB data plan deal hmm

It looks like you are in a similar boat that I am in... credit wise I don't think there's any more leeway except for feature credits. I was thinking of asking for more minutes or LD but I don't really need LD but I have seen a few others in our price range with almost similar pricing but with 400-450 daytime.

Anyone know if Unlim network calling has a feature credit?

For those of you reading wondering "how do these guys get these deals?" few people are lucky and get everything right away. For the most part I consider my plan a work in progress, I usually call every 2 or 3 months and I don't necessarily accept or am offered anything significant.

If you don't get offered something you want be gracious and thank the person for all the help they offered and politely tell them you will think about whatever you discussed and will call back.

Best of Luck All!!!

[casey5]

It looks like you are in a similar boat that I am in... credit wise I don't think there's any more leeway except for feature credits. I was thinking of asking for more minutes or LD but I don't really need LD but I have seen a few others in our price range with almost similar pricing but with 400-450 daytime.

Anyone know if Unlim network calling has a feature credit?

For those of you reading wondering "how do these guys get these deals?" few people are lucky and get everything right away. For the most part I consider my plan a work in progress, I usually call every 2 or 3 months and I don't necessarily accept or am offered anything significant.

If you don't get offered something you want be gracious and thank the person for all the help they offered and politely tell them you will think about whatever you discussed and will call back.

Best of Luck All!!!

+1 It definitely depends on which rep you get on the phone when you call. I tried to get a sweet plan last Aug by asking them to add a new line under my hubby's account (he's been with Rogers for at least 15 years) but the rep refused.

So I got an in-market plan that same month (Aug '09), the voice & data combo plan, and slowly worked my way towards what I wanted. Got the $10 VP added in Nov '09 with a full $10 credit, then got the 6pm early evenings in Jan '10, and the $4 International & US text msg plan, with a $5 credit, last month.

I'm not done yet:cheesygri

For my hubby, for the longest time, he had the $25 voice plan, with:

100 min weekday/weeknights (yep, weeknights too!)
Unlimited weekends
VM/CID
Per second billing

I found out about the retention dept in June '09, thanks for RFD, called several times for him, kept getting shut down. Finally got him the following plan, not the best, but good enough for him, also in Aug '09:

$20 voice plan-
250 mins
Unlimited evenings/weekends @8pm
$15 value pack (VM/CID/1000 messaging bundle, unltd mobile browsing)
unltd R2R
100 Cdn long distance
$15 MSF credit for value pack

Total after taxes, SAF = $31.02

The only thing his tenure helped with was to get a better price for his HUP (SE w705a), because he had previously HUP in Nov. '07. He got the new customer price and $10 credit for 5 months to further offset the price.

[philelmo]

I talked with a very nice lady in Customer Relations (Denise). I could've asked for more, but she was very nice and I'm paying 40% less. Why they don't just advertise these plans is beyond me and very annoying. Thank you RFD and OP.

$25 plan + 2.58GRRF + No System Access Fee
250 anytime
6PM Evenings Weekends
Unlimited Incoming
Unlimited Rogers to Rogers
100 Long Distance Canada (Free, normally $10)

$10 for Value Pack
2500 Text Msgs
Voice mail
Caller ID etc

$30 - $5 = $25 for 6GB Plan

Total = $62.58

Check out my post on Yak Callback if you have unlimted incoming minutes from retentions
http://www.redflagdeals.com/forums/yak-callback-service-excellent-plans-unlimited-incoming-864770/

[nba416]

philelmo
How did u get 6gb for $25.00
Can u tell how to so i can add this one to my package
Thanks

[justinwu86]

I talked with a very nice lady in Customer Relations (Denise). I could've asked for more, but she was very nice and I'm paying 40% less. Why they don't just advertise these plans is beyond me and very annoying. Thank you RFD and OP.

$25 plan + 2.58GRRF + No System Access Fee
250 anytime
6PM Evenings Weekends
Unlimited Incoming
Unlimited Rogers to Rogers
100 Long Distance Canada (Free, normally $10)

$10 for Value Pack
2500 Text Msgs
Voice mail
Caller ID etc

$30 - $5 = $25 for 6GB Plan

Total = $62.58

Check out my post on Yak Callback if you have unlimted incoming minutes from retentions
http://www.redflagdeals.com/forums/yak-callback-service-excellent-plans-unlimited-incoming-864770/

this is what i was offered last night too!
but i didn't take it.
how is this a deal? it's still $70 after tax.

for my current plan i'm getting $13 monthly credits.
i'm trying to get more.

how long should i wait before calling in again? the first call i made was a fail.

[mike200015]

philelmo
How did u get 6gb for $25.00
Can u tell how to so i can add this one to my package
Thanks

I've got the 6GB for $25 as well, and many others have. There is a $5 data discount credit that can be added by retentions. Call in and see if they will add it for you.



for my current plan i'm getting $13 monthly credits.
i'm trying to get more.

how long should i wait before calling in again? the first call i made was a fail.

Don't have to wait very long, call back the next day, or even later the same day if you didn't manage to get anything from the rep. My favourite time to call is weekday evenings, after 5 or 6pm. Usually its the beginning of a new shift, so the reps tend to be more giving. Post an update if you manage to get anything!

[philelmo]

philelmo
How did u get 6gb for $25.00
Can u tell how to so i can add this one to my package
Thanks

I called *611 and said I wanted to cancel my phone because the plan I want is no longer available and that wind mobile is offering $150 and the key word is "frustrated". She asked what plan I was looking for, and I told her the mega value $25 (which was a older plan). She said I have something better and access to plans which nobody else has.

She offered this plan without me saying anything. I could've probably asked for more, but I didn't want to haggle too much. It is already a great deal for me with 40% savings and double features

[emoo69]

I've got the 6GB for $25 as well, and many others have. There is a $5 data discount credit that can be added by retentions. Call in and see if they will add it for you.
!


Sometimes they will give you $10 data discount. That what they did to me. $20 bucks for 6gb is not bad at all.:lol:

[TimBitz]

...
Anyone know if Unlim network calling has a feature credit?
...


AFAIK, there is no feature credit, only monthly credits can offset the $15(?) charge

My friend recently resigned to a similar plan as yours, except instead of R2R and incoming he has the Network...total $45 before fees/tax

[mike200015]

Sometimes they will give you $10 data discount. That what they did to me. $20 bucks for 6gb is not bad at all.:lol:

Definitely not a bad deal lol. That's my next move, but I will wait a few months to do a HUP to the new iPhone at the same time.

[Chocolinx]

I talked with a very nice lady in Customer Relations (Denise). I could've asked for more, but she was very nice and I'm paying 40% less. Why they don't just advertise these plans is beyond me and very annoying. Thank you RFD and OP.

$25 plan + 2.58GRRF + No System Access Fee
250 anytime
6PM Evenings Weekends
Unlimited Incoming
Unlimited Rogers to Rogers
100 Long Distance Canada (Free, normally $10)

$10 for Value Pack
2500 Text Msgs
Voice mail
Caller ID etc

$30 - $5 = $25 for 6GB Plan

Total = $62.58

Check out my post on Yak Callback if you have unlimted incoming minutes from retentions
http://www.redflagdeals.com/forums/yak-callback-service-excellent-plans-unlimited-incoming-864770/

That's practically my exact plan from September. Except mine was $65 after taxes and I had 1000 LD Minutes. You're missing another $5 discount for data. Seeing how you already agreed to it, probably can't change much. Call back in 6 months and get it lowered. Today I called in and lowered mine even more! Same plan, but now paying $51 after taxes and 100 bonus minutes :)

[elleberry]

I was offered this today but I did not take it yet:

250 daytime
e/w after 6
2500 txt msgs
500mb data (bbm and all that)
call id and vm

= 45 plus tax and that service charge thingy.

that's decent i guess...but i'm going to negotiate it down to 40. btw that's all i need, i don't need no fancy voice plan or anything.

what i want to know is, how do i get a cheaper deal for the phone? i want a blackberry bold 9700 but it's 150 + 35 (promo price). can i do any better? TIA!

[mcaj2]

Do I need to inform my current carrier if I'm switching to Wind by porting my number? I heard cases where some people were charged for the entire month despite porting out. This apparently in line with their "1 month notice" policy. But, does this apply if you're not in a contract?

[deal_with_singh]

and you joined Rogers in June 2009...?
does your friend work for Customer Relations or something?! :confused:
Actually I've been a Rogers customer Since the 90's :P, It's just that I've only been with them for cable and internet....and usually all the time I had promos for 3 months free...or 1 year free etc. on these services...Its just that I first signed up for my first cellphone from Fido for a Iphone 3g (Rogers technically) in 2008, then ported over to Rogers and got the 3Gs in June 09...then called rogers in Jan 2010 for retentions deal and got what i'm getting now for $10 more and renewed my contract for 3 years....then I called last night for more discounts :)...wasn't expecting anything seeing that i was only 2 months in to the contract...but got $10 off further to my already discounted plan


how long should i wait to do the next call? is next day too soon? how about 1 week?.
I'd say skip a day.....


This is what I hate about retentions, it depends all on the Rep and not how long or how many services you have with rogers. If your with Rogers with so many years you should be able to get X credits. How does giving $80 in credits to a person who joined in 2009 make any sense while I don't even get offered half of that.
As I said i only joined as a Wireless customer in 09...I've been with rogers for as long as i can remember :P


Do you have the Texting/CD/VM etc.. as separate add-ons, or do you have a Value Pack?
Seperate add ons...all receiving feature credits


philelmo
How did u get 6gb for $25.00
Can u tell how to so i can add this one to my package
Thanks
Standard $30 plan - $5 retentions data credit


Sometimes they will give you $10 data discount. That what they did to me. $20 bucks for 6gb is not bad at all.:lol:
Wow....never seen this before....


AFAIK, there is no feature credit, only monthly credits can offset the $15(?) charge

My friend recently resigned to a similar plan as yours, except instead of R2R and incoming he has the Network...total $45 before fees/tax

There is a feature credit and that is what is applied to my account...
On rogers website account details this is the credit....
Incoming Calling Opt. Cr - To be removed on 04/01/2013

[mattt33]

This is what I hate about retentions, it depends all on the Rep and not how long or how many services you have with rogers. If your with Rogers with so many years you should be able to get X credits. How does giving $80 in credits to a person who joined in 2009 make any sense while I don't even get offered half of that.

Sure, it adds up to around $80, but i wouldn't necessarily consider it "$80 in credits LOL. Call me crazy, and i honestly don't mean any disrespect to deal_with_singth, but as far as how i see it, there's maybe around $25-30 in monthly credits - not all of them are considered in as high a regard as others. e.g. $3 call fwd, $3 detail billing and $5 100 Cdn LD credit are a joke...as is voicemail haha.

Call display credit is alright, and i guess the unlimited texting, rogers to rogers, and unlimited incoming are somewhat decent offers.

The real deal is the fact that he has the nice $25 or so in monthly plan credits!






Actually you missed quite a bit of credits....$20

Right now I have....

$5 Monthly Plan Credit (from original retentions deal in january 2010)
$10 monthly Plan Credit (The one I got today)
$5 Data Monthly Plan Credit
$8 For Digital Call Display with Name Display
$10 for Unlimited Texting Credit
$8 Enhanced Voice Mail Credit
$15 Unlimited Incoming Credit
$5 Rogers 2 Rogers
$5 100 CDN Long Distance Minutes
$5 Early Evenings at 6pm credit
$3 Detailled Billing Credit
$3 Call Forwarding/Call Manager Credit

Total Credits: Roughly $82
Paying <$40 /month lol


I talked with a very nice lady in Customer Relations (Denise). I could've asked for more, but she was very nice and I'm paying 40% less. Why they don't just advertise these plans is beyond me and very annoying. Thank you RFD and OP.

$25 plan + 2.58GRRF + No System Access Fee
250 anytime
6PM Evenings Weekends
Unlimited Incoming
Unlimited Rogers to Rogers
100 Long Distance Canada (Free, normally $10)

$10 for Value Pack
2500 Text Msgs
Voice mail
Caller ID etc

$30 - $5 = $25 for 6GB Plan

Total = $62.58

Check out my post on Yak Callback if you have unlimted incoming minutes from retentions
http://www.redflagdeals.com/forums/yak-callback-service-excellent-plans-unlimited-incoming-864770/


Do I need to inform my current carrier if I'm switching to Wind by porting my number? I heard cases where some people were charged for the entire month despite porting out. This apparently in line with their "1 month notice" policy. But, does this apply if you're not in a contract?
No, you do NOT need to contact any existing carrier before you port your number over.

[drhorrible]

Sure, it adds up to around $80, but i wouldn't necessarily consider it "$80 in credits LOL. Call me crazy, and i honestly don't mean any disrespect to deal_with_singth, but as far as how i see it, there's maybe around $25-30 in monthly credits - not all of them are considered in as high a regard as others. e.g. $3 call fwd, $3 detail billing and $5 100 Cdn LD credit are a joke...as is voicemail haha.

Definitely agree. I'd count the feature credits for CID,VM, and text as another $10 credit (that's what the retention VP costs) though. And unlimited incoming is a $10 credit, not $15 like he has it listed at.

[ezack]

Actually you missed quite a bit of credits....

Right now I have....

Total Credits: Roughly $82
Paying <$40 /month lol

Good job getting all the attention for last couple of pages :cheesygri.

Nice plan btw!

[Chocolinx]

Good job getting all the attention for last couple of pages :cheesygri.

Nice plan btw!

I swear people only come to this thread to brag :( That dude who said he had $80 worth in credits is fooling himself and everyone else trying to look for help :| I do find it weird now though, I remember people used to say that you can't get more credits then your total worth of your voice plan, but clearly people have more then that. Like now I have $35 credits (everything under discounts) on my $17.50 Retention plan. Double the size of my voice! Well really minus $10 since I have data.

I think if people come here to report their plans, they should simply post what is written on their MyRogers page. As it gives a better look on what people can and can't have. Got 2 more lines I want to deal with, with retention, using the "WIND's got $150 credit for me" excuse.

[jmedora]

I swear people only come to this thread to brag :( That dude who said he had $80 worth in credits is fooling himself and everyone else trying to look for help :| I do find it weird now though, I remember people used to say that you can't get more credits then your total worth of your voice plan, but clearly people have more then that. Like now I have $35 credits (everything under discounts) on my $17.50 Retention plan. Double the size of my voice! Well really minus $10 since I have data.

I think if people come here to report their plans, they should simply post what is written on their MyRogers page. As it gives a better look on what people can and can't have. Got 2 more lines I want to deal with, with retention, using the "WIND's got $150 credit for me" excuse.

Agreed, though who cares how many credits you have.
At the end of the day getting the most features for the least amount of money is all that matters in my books. Why bring up a "you don't have this much in credits, YOU HAVE THIS MUCH", you look like an idiot posting up that. This isn't a "who can get the most credits" post, it's a post to help other Rogers customers get the best deal.

/rant

[mike200015]

There is a feature credit and that is what is applied to my account...
On rogers website account details this is the credit....
Incoming Calling Opt. Cr - To be removed on 04/01/2013

I believe he was referring to Unlimited Network Calling, not just Unlimited Incoming calling.


I do find it weird now though, I remember people used to say that you can't get more credits then your total worth of your voice plan, but clearly people have more then that. Like now I have $35 credits (everything under discounts) on my $17.50 Retention plan. Double the size of my voice! Well really minus $10 since I have data.

I think that still holds though - not being able to have more credits than your base plan. Your base plan is the voice plan + the data plan costs, and this only applies to actual monthly plan credits. Any feature credits do not count towards the limit.



I think if people come here to report their plans, they should simply post what is written on their MyRogers page. As it gives a better look on what people can and can't have. Got 2 more lines I want to deal with, with retention, using the "WIND's got $150 credit for me" excuse.

I totally agree with you. I think anyone that wants to brag/post their plan should post what is shown on My Rogers. It makes it a lot easier for everyone to see how the credits are applied, so we don't need people asking all the time to break down the credits / plan. This should really be the new standard for posting plans on here!

[drhorrible]

re: credit limits, the only real one is that you cannot have more monthly plan credits+monthly fee credits than the amount of your base plan, although occasionally you see someone who has more. there are no restrictions for feature credits and data discounts and the like.


Agreed, though who cares how many credits you have.
At the end of the day getting the most features for the least amount of money is all that matters in my books. Why bring up a "you don't have this much in credits, YOU HAVE THIS MUCH", you look like an idiot posting up that. This isn't a "who can get the most credits" post, it's a post to help other Rogers customers get the best deal.

/rant

No, how much you have in credits has always been a meaningful way of looking at how good a retention plan is. If someone's plan has $40 in credits, then it is probably a good retention plan (assuming that you're not counting things like a CID credit or a VM credit towards that). When he posts silly things like having $82 in monthly credits using a completely different calculation than everyone else uses, e.g. including stuff like 'detailed billing' or the call forwarding included in every plan that has the GRRF, or counts CID+VM+text as $26 in monthly credits when the retention VP has almost the exact same thing for $10, it just confuses people new to the thread.

[Stv]

OK, Just got off the phone with Wireless customer retentions again, last date was Feb 2.

Before Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
0 text msgs


After Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
Vm pack


After Today: $32.40+txes ($4.21) = $36.61
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
VM pack
1 gig data


Don't know if they added the 911 fee or not when I was told the new plan's price.

Was also offered the 3gs 32gig for $299, but renew contract. Will wait till Jun or Jul to MAYBE renew.

:arrow:........................................... ....:)

[TwztedElegance]

After Today: $32.40+txes ($4.21) = $36.61
250 mins + 100 bonus mins
100 LD
unlimited incoming
free after 6 and weekends
2500 text msgs
VM pack
1 gig data

:arrow:........................................... ....:)

wtf thats sick, how'd you pull that off? i pay 10 bucks more and i don't have 100 LD and only 150 MB data, not to mention less DT minutes

[justinwu86]

after getting a new plan from retentions, how soon should i be able to see the changes on my rogers online account?

do i have to wait for my next billing cycle?
i juust talked to them this afternoon but i don't see it updated on my online account yet.

[AcidBomber]

after getting a new plan from retentions, how soon should i be able to see the changes on my rogers online account?

do i have to wait for my next billing cycle?
i juust talked to them this afternoon but i don't see it updated on my online account yet.

if you changed your plan to a different one, it will come into effect after the next billing cycle.

you can always call them to confirm the changes.

[pogs]

OK, Just got off the phone with Wireless customer retentions again, last date was Feb 2.

After Today: $32.40+txes ($4.21) = $36.61
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
VM pack
1 gig data

:arrow:........................................... ....:)

What technique did you use to get the 1 gig of data?

What type of phone do you have? Is this poss with a BB plan? Or are BB plans usually more expensive?

thanks,
pogs

[Newman26]

OK, Just got off the phone with Wireless customer retentions again, last date was Feb 2.

Before Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
0 text msgs


After Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
Vm pack


After Today: $32.40+txes ($4.21) = $36.61
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
VM pack
1 gig data


Don't know if they added the 911 fee or not when I was told the new plan's price.

Was also offered the 3gs 32gig for $299, but renew contract. Will wait till Jun or Jul to MAYBE renew.

:arrow:........................................... ....:)

I too would like to know how you managed to get the 1GB which is normally $30 for a mere $5 according to your plans...

[Stv]

wtf thats sick, how'd you pull that off? i pay 10 bucks more and i don't have 100 LD and only 150 MB data, not to mention less DT minutes

For the Dt mins, I basically just told them that I keep on getting close to my 250 mins and have went over once or twice, whicj I didn't lke. Than they offerred 50 mins. I countered 100 would be safer and better.



What technique did you use to get the 1 gig of data?

What type of phone do you have? Is this poss with a BB plan? Or are BB plans usually more expensive?



I too would like to know how you managed to get the 1GB which is normally $30 for a mere $5 according to your plans...

I was using a V3i, love this phone, up till mid Dec.


No clue on what plans are avail and also no clue on almost anything. :)


I informed them that I was considering moving over to WIND due to the $150 credit and 1st month free. My wanting to move is simply price.

My sister gave me her old iPhone 2 months ago, and I was wanting to try a data plan. He offered me a normally "$25" 500 meg plan for $15. Told him that my amazing sister has a 6 gig plan. He goes on explaing how I am not going to use that much of data, etc..which mostly likely is true. I let him banter on a bit more, then I said "do you a 1 gig plan?". After a bit of conservation, I just said, If you can make it 1 gig, that would make me quite happy and a loyal customer. Than he goes blah, blah, blah...and said I can give you the 1 gig and a 10 credit.

[DRGN89]

I got a friend who is 17 months of a 36 month contract. She's on a family plan with her mom and is paying $52 taxes in a month.

Plan is
250 shared daytime minutes
Unlimited evenings and weekends @ 9

I wonder if I call into retentions for her if I can get something with texting on one of the lines and have a cheaper plan than what she's paying for cuz I know paying 52 bucks for a family plan and what she's getting for it is a bit overpriced

[emoo69]

You guys can do soo much better. Ive been with rogers for only 8 months and I got a great deal! Just check out my plan and credits I have. The monthly credit I have is $15.

http://i44.tinypic.com/9ad06d.png

[MadCowTom]

My sister gave me her old iPhone 2 months ago, and I was wanting to try a data plan. He offered me a normally "$25" 500 meg plan for $15. Told him that my amazing sister has a 6 gig plan. He goes on explaing how I am not going to use that much of data, etc..which mostly likely is true. I let him banter on a bit more, then I said "do you a 1 gig plan?". After a bit of conservation, I just said, If you can make it 1 gig, that would make me quite happy and a loyal customer. Than he goes blah, blah, blah...and said I can give you the 1 gig and a 10 credit.

It doesn't really add up. If the csr said he is giving you a $10 credit for the 1 gig data, then you are paying $20 extra for your data and not $5 as what you have post above. Do you mind explain how you comes out with the final price of $36.61?

[TimBitz]

...

After Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
...

After Today: $32.40+txes ($4.21) = $36.61
1 gig data
...


From what I see, it would make sense if the Rep had given you a $20 monthly credit for your $30/mo 1GB data. Since you also switched from SAF -> GRRF (about $5 cheaper), it effectively makes your data seem like $5 extra

$20 voice plan + $10 data + $2.xx GRRF = $32.xx before tax

[TimBitz]

I got a friend who is 17 months of a 36 month contract. She's on a family plan with her mom and is paying $52 taxes in a month.

Plan is
250 shared daytime minutes
Unlimited evenings and weekends @ 9
...


Call in and ask them to break up the family plan into two plans

EPP plan (hope these are still available)
$17.50 + GRRF + tax (per line)
200 mins, eve/wknd at 9pm
(i think it used to be 6pm eve but got changed...)

Ask about getting R2R to "match" the unlimited family member calling between you two as well.
Additionally, mention that Wind mobile is offering similar plans with caller ID/voicemail/texting for about the same price WITH 1st month free + $150 credit, see if you'll get the $10 2500text retention value pack for free.

Good luck =)

[burnt_toast]

ok i havent really paid attention to this thread in a while and just noticed
"Govt Regular Recovery Fee", what is that? and can i change the SAF to that?

[Vov86]

ok i havent really paid attention to this thread in a while and just noticed
"Govt Regular Recovery Fee", what is that? and can i change the SAF to that?

http://www.cellphones.ca/news/post009963/

http://mobilesyrup.com/2009/09/21/rogers-internal-document-of-the-new-government-regulatory-recovery-fee-your-monthly-service-fee-increased-by-5-also/

[mike200015]

after getting a new plan from retentions, how soon should i be able to see the changes on my rogers online account?

do i have to wait for my next billing cycle?
i juust talked to them this afternoon but i don't see it updated on my online account yet.

Ya as AcidBomber said it should change for your next billing cycle. But, if it was credits or add-ons that were changed/added, you should see them right away. If they did mess something up it can be a good thing. That gives you a reason to call back retentions, and while you have them, try to get some more out of them!

[Chocolinx]

ok i havent really paid attention to this thread in a while and just noticed
"Govt Regular Recovery Fee", what is that? and can i change the SAF to that?

If you do switch over to one of their newer voice plans, you will be force to sign a new 3 year contract. As a rule of thumb, if you ever change your main voice feature, it renews your contract. Sometimes they get sneaky and don't tell you about it, so be sure to confirm with that before they make any changes to your account.

If you switch over to the new $17.50 retention voice plan, it comes with free eve/wkn@6. Usually if you switch over to it, you can ask them to throw in bonus minutes or they'll tell you. Because the $17.50 one only has 200 day minutes. If you're switching over from a regular plan, don't expect tooooo much on your first retention. Every 6 months call back and you can usually add another credit or feature each time. Retention plans usually get better over time. Not everyone can one-shot amazing stuff.

[mike200015]

ok i havent really paid attention to this thread in a while and just noticed
"Govt Regular Recovery Fee", what is that? and can i change the SAF to that?

Why change the SAF to that fee? Why not just get them to waive the SAF, then you don't have to pay any fee! (except maybe the 911)

[m2teach]

OK, Just got off the phone with Wireless customer retentions again, last date was Feb 2.

Before Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
0 text msgs


After Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
Vm pack


After Today: $32.40+txes ($4.21) = $36.61
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
VM pack
1 gig data


Don't know if they added the 911 fee or not when I was told the new plan's price.

Was also offered the 3gs 32gig for $299, but renew contract. Will wait till Jun or Jul to MAYBE renew.

:arrow:........................................... ....:)

After reading all the thousands of psots on this...i may have missed a couple:)

I am with bell and tried the whole retention thing and for anyhting close to what i wanted it was over 80 bucks and i'm seeing 50 on telus and rogers. A plan like the one above is freakin amazing. Not expecting this, but Do I have any chance of getting this kid of deal as a new customer looking at switching. Would I call rogers up? What would that number be? I tried in store, but got almost nothing. Am i spinning my wheels as a new cusotmer?

I am looking for somethings like:
250 min
250 texts
100 long distance (at least)
e/w at 6
call display, wating, and voice
1 gig data
unlimited incoming

Looking at picking up an iphone so credtis towards that would be nice.

Should i call and say "my friend has this" and use the one above or is that a little obvious. Any help would be great. Thanks guys

[drhorrible]

You will not get offered anything but in-market plans as a new customer.

[mike200015]

After reading all the thousands of psots on this...i may have missed a couple:)

I am with bell and tried the whole retention thing and for anyhting close to what i wanted it was over 80 bucks and i'm seeing 50 on telus and rogers. A plan like the one above is freakin amazing. Not expecting this, but Do I have any chance of getting this kid of deal as a new customer looking at switching. Would I call rogers up? What would that number be? I tried in store, but got almost nothing. Am i spinning my wheels as a new cusotmer?

I am looking for somethings like:
250 min
250 texts
100 long distance (at least)
e/w at 6
call display, wating, and voice
1 gig data
unlimited incoming

Looking at picking up an iphone so credtis towards that would be nice.

Should i call and say "my friend has this" and use the one above or is that a little obvious. Any help would be great. Thanks guys

As a new customer it will be hard to get a good deal on what you want. You may need to start with the basics and stick it out for a few months, and then you can start getting some retention deals. It doesn't hurt to try tho, you can call in and see what happens, mention you are looking to switch, and ask if they can offer something similar to what you want. Another option, you can take over someone's plan, preferably retention plan. You can take a look on here and on howardforums, there's always people looking to get rid of their plans.

[TimBitz]

As a new cusotmer?
...
Should i call and say "my friend has this" and use the one above or is that a little obvious.


You will not get offered anything but in-market plans as a new customer.

Most likely, you will need to sign up as a new customer with the "stock" plans (ie. $50/mo voice+data plan on their website). Call in a bit later (within 15 days or 30 mins of usage) and mention a plan you want saying that Telus is offering you this and that for $$.
Because of Roger's policy regarding new customers, you should be transfered to retentions and credits/features will be added. If not then you can just cancel without pentalty (just have to return your phone).

[myk0]

Just got off with the phone with a very nice rep. So i go this on a 1 year renewal:

$25 plan ($10 monthly credit):
200 DT minutes
Eve/weekend at 6

$10:
2500 txts/CID/VM value pack (credited)

$5:
R2R (credited)

= 15 + 6.95 + 0.5 = 22.45*1.13 = $25.37



LOL so my bill became available today showing a total of 58.25! Not only did the rep not add the value pack credit, she removed the monthly credit that I had before too. I guess i'll give a call later on tonight. Any tips on how to approach this (and possibly even further reducing my plan)?

[mike200015]

LOL so my bill became available today showing a total of 58.25! Not only did the rep not add the value pack credit, she removed the monthly credit that I had before too. I guess i'll give a call later on tonight. Any tips on how to approach this (and possibly even further reducing my plan)?

Yea that happens a lot. How does it show on the My Rogers website, can you see any of the credits/VP on there? Definitely call and tell them that retentions was supposed to add on the credits/VP and it didnt show on your bill, and then make sure to get transferred to the retention department. They should add it on for you, and confirm it with them. Then you can tell them about a great WIND mobile deal you saw, and they're offering $150 to switch, plus whatever else you want to try to get added (don't say too many things, just 1 or 2). Say you are thinking of switching, and you are very frustrated with the screw up on your bill etc..

[drhorrible]

Most likely, you will need to sign up as a new customer with the "stock" plans (ie. $50/mo voice+data plan on their website). Call in a bit later (within 15 days or 30 mins of usage) and mention a plan you want saying that Telus is offering you this and that for $$.
Because of Roger's policy regarding new customers, you should be transfered to retentions and credits/features will be added. If not then you can just cancel without pentalty (just have to return your phone).

This is definitely not guaranteed to work, and in general, I don't exactly think it's a good idea to encourage people to do this. When people sign up and cancel in 15 days, it raises prices for everyone since that phone then has to be sold as a refurb. And even if he does get offered some sort of retention plan it likely will be nowhere close to the ones mentioned in this thread since he will have no tenure whatsoever.

[Stv]

OK, Just got off the phone with Wireless customer retentions again, last date was Feb 2.

Before Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
0 text msgs


After Feb 2, The plan was: $20+SAF($6.97)+911($.50)+txes ($3.46) = $31.02
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
Vm pack


After Today: $32.40+txes ($4.21) = $36.61
250 mins + 100 bonus mins
100 LD
Call Display w/Name Display
unlimited incoming
free after 6 and weekends
2500 text msgs
VM pack
1 gig data


Don't know if they added the 911 fee or not when I was told the new plan's price.

Was also offered the 3gs 32gig for $299, but renew contract. Will wait till Jun or Jul to MAYBE renew.

:arrow:........................................... ....:)


This is what comes up from Rogers.
I don't know what type of credit nor the amounts they added.
I just say "Thank you" to them and am happy with it.

Will post the bill, next month.


Wireless Plan Details

My Plan

*
250/Unlimited Eve/Wkds Plan
Change plan
Plan Change Pending
$20.00/month

*
Additional Minute Rate

* 250 Wkday/Unltd. Eve/Wkends
* Unlimited Incoming Calls Opt.
* 100 Bonus minutes

Included with My Plan

* Call Forward/Trans.Pay Per Use
* Detailed Billing
* 2500 Sent/Unl. Received Txt

Additional Charges

*
9-1-1 Emergency Access Fee
$0.50/month

*
System Access Fee
$6.95/month

Discounts

* Digital Call Display Credit
* Monthly Plan Credit
* Monthly Plan Credit 1 Yr
* Monthly Plan Credit 1 Yr
* Incoming Calling Opt. Cr

My Add-ons
Add or Modify Add-ons

*
Unlimited Incoming Calls Opt.
Modify Add-on
$10.00/month
Value Pack
Modify Add-onUpdate Voicemail Password
$10.00/month
1 GB Data Service Plan (1 year subscription)
Modify Add-on
$30.00/month

[blue_moon]

Renewed a new 3-year term today, got following...

Iphone 3GS 16 GB 199+35+taxes.

350 DT mins
Eve/WE at 5 pm
UI calls
1000 LD
500 MB data
2500/VM/CI

for 40.08+taxes = $45.09

Any good?

Thanks RFD and people for all the tips and tricks.

[drhorrible]

Well done.

[deal_with_singh]

Renewed a new 3-year term today, got following...

Iphone 3GS 16 GB 199+35+taxes.

350 DT mins
Eve/WE at 5 pm
UI calls
1000 LD
500 MB data
2500/VM/CI

for 40.08+taxes = $45.09

Any good?

Thanks RFD and people for all the tips and tricks.

Actually thats an excellent plan....I would love to get my Eve/WE at 5pm..(thats when i make most of my calls), but unfortunatly they start at 6...didn't even know that rogers had a 5pm early evening :S

[myk0]

Say you are thinking of switching, and you are very frustrated with the screw up on your bill etc..

Thanks..so I called them up again, and the rep adjusted my previous bill and also changed my plan to the following:

200 DT minutes ($20)
Early evening/weekends at 6pm ($5)
2500 txts/CID/VM value pack ($10)
R2R ($5)

Credits:
$15 monthly credit
$10 value pack credit
$5 r2r credit

= 10 + 6.95 + 0.5 = 17.45*1.13 = $19.71

I hope it is right this time. On MyRogers it currently shows 2 monthly credits, r2r credit, but a call display credit rather than a vp credit. The monthly credits also say 3 yr, so I hope my contract is still 1 year and not extended to 3 lol.

[mike200015]

Thanks..so I called them up again, and the rep adjusted my previous bill and also changed my plan to the following:

200 DT minutes ($20)
Early evening/weekends at 6pm ($5)
2500 txts/CID/VM value pack ($10)
R2R ($5)

Credits:
$15 monthly credit
$10 value pack credit
$5 r2r credit

= 10 + 6.95 + 0.5 = 17.45*1.13 = $19.71

I hope it is right this time. On MyRogers it currently shows 2 monthly credits, r2r credit, but a call display credit rather than a vp credit. The monthly credits also say 3 yr, so I hope my contract is still 1 year and not extended to 3 lol.

Thats a good deal for $20 all in. The credits usually show 3 yr, I dont think it necessarily means your plan is for the 3 years though, but you can call to double check. That Call Display credit is probably included in the voice plan, but it is not being applied to anything, since you do not have a separate call display add on. So Im guessing the 2 monthly plan credits are the $15 towards voice plan, and then a $10 towards the VP, since the VP does not have a specific feature credit. Now if only you can get the SAF credited that'd be amazing, $11 plan all-in :lol:

[deal_with_singh]

Thanks..so I called them up again, and the rep adjusted my previous bill and also changed my plan to the following:

200 DT minutes ($20)
Early evening/weekends at 6pm ($5)
2500 txts/CID/VM value pack ($10)
R2R ($5)

Credits:
$15 monthly credit
$10 value pack credit
$5 r2r credit

= 10 + 6.95 + 0.5 = 17.45*1.13 = $19.71

I hope it is right this time. On MyRogers it currently shows 2 monthly credits, r2r credit, but a call display credit rather than a vp credit. The monthly credits also say 3 yr, so I hope my contract is still 1 year and not extended to 3 lol.

umm you might wanna check....im almost 100% sure you just renewed your contract lol

[deal_with_singh]

Thats a good deal for $20 all in. The credits usually show 3 yr, I dont think it necessarily means your plan is for the 3 years though, but you can call to double check. That Call Display credit is probably included in the voice plan, but it is not being applied to anything, since you do not have a separate call display add on. So Im guessing the 2 monthly plan credits are the $15 towards voice plan, and then a $10 towards the VP, since the VP does not have a specific feature credit. Now if only you can get the SAF credited that'd be amazing, $11 plan all-in :lol:

Technically thats how mine is but I also have a $25 6GB data package so it brings total up to $35 + tax

[myk0]

umm you might wanna check....im almost 100% sure you just renewed your contract lol

LOL ok will do. I don't really mind I guess as long as the plan is correct, as I can still add/modify features within the term right lol.

[kpsxtyone]

Call in and ask them to break up the family plan into two plans

EPP plan (hope these are still available)
$17.50 + GRRF + tax (per line)
200 mins, eve/wknd at 9pm
(i think it used to be 6pm eve but got changed...)

Ask about getting R2R to "match" the unlimited family member calling between you two as well.
Additionally, mention that Wind mobile is offering similar plans with caller ID/voicemail/texting for about the same price WITH 1st month free + $150 credit, see if you'll get the $10 2500text retention value pack for free.

Good luck =)

First of all.. Thank you TimBitz for the idea and i think i got a good deal

Just finished calling at 9 pm.

450 DT (+100 first 3 months) , R2R, Unlimited Incoming, VM CID, 2500 Text, 1000 LD. 31.08 + tax = 33.99 . I wanted to get my5 too but couldn't.

I think i will be happy for this plan for it will serve my monthly voice needs.

[thetenken]

LOL ok will do. I don't really mind I guess as long as the plan is correct, as I can still add/modify features within the term right lol.

You didn't necessarily renew. You can have credits extending past your contract period.

[phoomp]

Yea that happens a lot. How does it show on the My Rogers website, can you see any of the credits/VP on there? Definitely call and tell them that retentions was supposed to add on the credits/VP and it didnt show on your bill, and then make sure to get transferred to the retention department. They should add it on for you, and confirm it with them. Then you can tell them about a great WIND mobile deal you saw, and they're offering $150 to switch, plus whatever else you want to try to get added (don't say too many things, just 1 or 2). Say you are thinking of switching, and you are very frustrated with the screw up on your bill etc..
Is it possible to get the retentions agent to email the quote to you so that you have something on paper?

[blue_moon]

Well done.

Thanks!


Actually thats an excellent plan....I would love to get my Eve/WE at 5pm..(thats when i make most of my calls), but unfortunatly they start at 6...didn't even know that rogers had a 5pm early evening :S

I actually had 5 pm calling credited in my previous contract. So I asked for the same in this contract as well.

I wish I could get 1 GB data and 35 bucks waived.

[kcirtap78]

its a 2$ add on. not that pricey. worst come to worst add it on and then when you call retention again in a couple of months, try and get a credit for it. but 2$ is worth it if a lot of your calls start at that time.


Actually thats an excellent plan....I would love to get my Eve/WE at 5pm..(thats when i make most of my calls), but unfortunatly they start at 6...didn't even know that rogers had a 5pm early evening :S

[shmeesa]

I called retentions earlier and was able to get the 150mb data plan for $10 and upgrade to a bold 9700. I asked if the data plan would work for blackberrys and she told me yes. But I got my bold yesterday and the data wasn't working. So I called today and the rep told me that the plan doesn't work for bb and is trying to get me to switch to the 50mb for $10. Does anyone know if the APN3CON code still works for bbs?

[5abi_boy]

I called retentions earlier and was able to get the 150mb data plan for $10 and upgrade to a bold 9700. I asked if the data plan would work for blackberrys and she told me yes. But I got my bold yesterday and the data wasn't working. So I called today and the rep told me that the plan doesn't work for bb and is trying to get me to switch to the 50mb for $10. Does anyone know if the APN3CON code still works for bbs?


150MB for $10 is a good deal :)

[ellement]

been learning a lot from this thread... thank you all!

could use your expertise: i'm 4 months away from the end of a 3 year contract. currently on a w810i.

i have:
40.00 my10 canadawide + ui + 250 dt and 500 rollover min (2007 student plan)
6.95 saf
0.50 911
15.00 valuepack with vm stuff + umb
with tax bill totals close to 70 each month

the bill seems high for what it is relative to what some of the 6gbers are paying.

mostly i use the umb to browse basic news sites. like having email & web.
would like to keep my10 or at least get 1000 ld minutes
would like to keep ui

if i were to go iphone, i'd have to go some sorta datapack. if i go nokia 5800, could keep umb and hopefully get a non-pathetic hup price.

anyone have any experience with retentions coming from a student plan? best to wait for new iphone release or 2010 fall student plans? or just go to wind once it arrives in vanc for unlim ld and unlim data?

what would you go for in the rogers negotiations?

i thank you muchly.

[mike200015]

Is it possible to get the retentions agent to email the quote to you so that you have something on paper?

I have asked them before, but they won't email you anything. The cable retentions does email you the confirmation if you ask, but it sounds like the wireless retentions doesn't/can't.

[ezack]

Is it possible to get the retentions agent to email the quote to you so that you have something on paper?

I just ask them for a interaction # and call them back to verify the offer.

[Goonish]

It has been quite frustrating dealing with Rogers over the phone. After renewing my contract, I had to call back several times to have mistakes corrected on my bill. Now, I find that I'm missing 100 bonus minutes that they promised during my negotiations which means I'm going to have to call back again, probably several more times after that too.

It's ridiculous in the sense that this entire process can be so much simpler.

[emoo69]

It has been quite frustrating dealing with Rogers over the phone. After renewing my contract, I had to call back several times to have mistakes corrected on my bill. Now, I find that I'm missing 100 bonus minutes that they promised during my negotiations which means I'm going to have to call back again, probably several more times after that too.

It's ridiculous in the sense that this entire process can be so much simpler.

I know how you feel. Everytime they try to fix a mistake they go and make another:mad:

[cleardevil]

I know how you feel. Everytime they try to fix a mistake they go and make another:mad:

+1

I renewed my contract and upgraded to a BB. I had to phone in 2 times to fix their mistakes. They even said they couldn't find the 40$ credit that they promised me to counter-act the 35$ activation fee. Liars. :evil:

[sindh1963]

It has been quite frustrating dealing with Rogers over the phone. After renewing my contract, I had to call back several times to have mistakes corrected on my bill. Now, I find that I'm missing 100 bonus minutes that they promised during my negotiations which means I'm going to have to call back again, probably several more times after that too.

It's ridiculous in the sense that this entire process can be so much simpler.

Always ask for reference number for call and get the time of the call noted...i did that and was able to tell them to piss of when they tried to screw me..i had everything ready so they coudn't say i was making that stuff up lol

[emoo69]

+1

I renewed my contract and upgraded to a BB. I had to phone in 2 times to fix their mistakes. They even said they couldn't find the 40$ credit that they promised me to counter-act the 35$ activation fee. Liars. :evil:

Yeah he said to me they couldn't find the 1000 LD credit only 100 but im pretty sure he said 1000 bc I told him about how wind mobile plans and how for $45 is unlimited voice(canada wide) and text(canada and us) but he was like you already got too many credits. Then I was like can I give you some? he likes my system wont allow it. :mad: Liars!

[ykoumna]

Hello everyone, I'm going to call retentions tomorrow to see what I can get but I dont know how to go about it. My plan is the 50 Smartphone student plan, I get:

Unlimited Evenings/Weekends
Early Evenings 6pm
200 weekday minutes
500mb
My5+5 Canada wide

On the HTC Dream phone 6 months in a 3 year contract.

I have no caller ID which is driving me crazy. Anyone know how I can better my plan? I was told my plan is too expensive but rogers said my plan was amazing. This will be my first time trying to change my plan since I was always on a prepaid phone. I barely use half of my minutes or talk to half of the my 10 all in the same month. Anyone have any suggestions? Would really appreciate it.

[annbung]

i called rogers yesterday and got 100 day time minutes, unlimited evenings and weekends after 6pm, 50 mb of data and caller ID for $42 a month. i'm using the bold 8520

[UberN00b]

i called rogers yesterday and got 100 day time minutes, unlimited evenings and weekends after 6pm, 50 mb of data and caller ID for $42 a month. i'm using the bold 8520

you could be getting ALOT more out of this.. it looks like you didn't get much of a deal. :/

you could have also gotten a new phone as you just signed a data contract..

[TwztedElegance]

i called rogers yesterday and got 100 day time minutes, unlimited evenings and weekends after 6pm, 50 mb of data and caller ID for $42 a month. i'm using the bold 8520
sorry, but that's really bad. i don't have even close to the deals people get here, but i pay $45 for 200 minutes, E/W after 6, 150 MB and CID/VM/2500txt.

[thetenken]

i called rogers yesterday and got 100 day time minutes, unlimited evenings and weekends after 6pm, 50 mb of data and caller ID for $42 a month. i'm using the bold 8520

Maybe they meant in addition to their regular plan...which would make more sense...

[bargainhuntercanada]

I think that still holds though - not being able to have more credits than your base plan. Your base plan is the voice plan + the data plan costs, and this only applies to actual monthly plan credits. Any feature credits do not count towards the limit.





I hope you're right....at least I prefer to think you're right! The rep I spoke to last week when trying to get a $5 data credit for my dad's $17.50 plan said he's already over his allowance of monthly plan credits (my dad only had a $10 credit for the retentions value pack). He mentioned that the allowance is HALF of the base plan.

Load of crap, really, I thought, and tried to argue, and he still wouldn't give him the $5 credit. Unfortunately I lost all patience and agreed to add the data on.

[mike200015]

I hope you're right....at least I prefer to think you're right! The rep I spoke to last week when trying to get a $5 data credit for my dad's $17.50 plan said he's already over his allowance of monthly plan credits (my dad only had a $10 credit for the retentions value pack). He mentioned that the allowance is HALF of the base plan.

Load of crap, really, I thought, and tried to argue, and he still wouldn't give him the $5 credit. Unfortunately I lost all patience and agreed to add the data on.

Ya it looks like adding any credits on to the $17.50 plan is tough, so trying to get an extra $5 will be for sure. But it's good you added on the data, because it is usually easier to get credits added for something you already have, and have been paying for, rather than trying to get it added with a credit from the start.

[justinwu86]

how often can you do a HUP?

does it require you to extend you contract?

how much cheaper are the phones if done with HUP?

[Newman26]

Just to inform ppl who have a problem with any hardware they get through HUP. I initially got my Bold 9700 at the end of January and a week later it was having software issues so I called and they sent me a replacement which I received a few days later. I had already sent in the Mail in rebate which was coincidentally applied on my account the day I picked up my new Bold 9700 from UPS. Upon looking at the "add on" on rogers.com I noticed that there was a "rebate applied" with an end date of 03/05/10. So just for kicks I waited till the beginning of this month to mail in yet ANOTHER mail in rebate just to see if it would work since it's a whole new unit with a new proof of purchase and today the $50 rebate was applied. So after all that i have received $100 in mail in rebate, $35 credit for admin fees, and an additional $35 to lower the price of the phone which was offered to me when i renewed my contract. Bold 9700 = $149.00...Credits $135...So I got the Bold for a messily $14...lol

[kumar2003]

My 3 year contract is up for renewal...so I contact the retention department several times to get this plan for 3 year term

200 minutes after 6pm/unlimited eve and weekend
Unlimited Incoming
Rogers to Rogers
2500 text
Caller Id, Voice mail
1GB data

for all with tax $56.59

I tried to bring down to under $50 as many ppl posted here...but they said they can't reduce.

Also I got the Iphone 3gs black 16GB for 199 + 35 dollars activation.

I wanted to waive off the 35 dollar activation....they said.they can't do that....even if they give....it will be terminate and applied again in future.

Anywayz...I have a good plan eventhough not the best.....I am happy now....thanks everyone for ur posting and tips

[Chocolinx]

My 3 year contract is up for renewal...so I contact the retention department several times to get this plan for 3 year term

200 minutes after 6pm/unlimited eve and weekend
Unlimited Incoming
Rogers to Rogers
2500 text
Caller Id, Voice mail
1GB data

for all with tax $56.59

I tried to bring down to under $50 as many ppl posted here...but they said they can't reduce.

Also I got the Iphone 3gs black 16GB for 199 + 35 dollars activation.

I wanted to waive off the 35 dollar activation....they said.they can't do that....even if they give....it will be terminate and applied again in future.

Anywayz...I have a good plan eventhough not the best.....I am happy now....thanks everyone for ur posting and tips

Why not get the 6GB instead of the 1GB? I swear they're the same price right now.

[Tyop]

Why not get the 6GB instead of the 1GB? I swear they're the same price right now.

They don't have that offer anymore, called in today.

[Chocolinx]

They don't have that offer anymore, called in today.

It disappeared already? That was quick.

[Tyop]

It disappeared already? That was quick.

That's what the rep told me, I'm going to try another one.
Btw, you guys think I should wait 2 months for a HUP on an iPhone or just take a 9700 right now?

[DRGN89]

this is something that i plan on trying to do and need to know if its possible in any way. I'll be with fido for 1 year next month, which means i can port over to rogers for free. i had a line with rogers before and was given the 17.50 deal with the 10 value pack, which a 3 year renewal which i did a TOR to someone else last week. i wonder if its possible that i call rogers up, tell them i want to port over to them, and tell them about my TOR and if its possible that i can get the same offer.

[mike200015]

That's what the rep told me, I'm going to try another one.
Btw, you guys think I should wait 2 months for a HUP on an iPhone or just take a 9700 right now?

I'd say definitely wait for the next iPhone!

[Tyop]

I'd say definitely wait for the next iPhone!

So wait for a 4G or the 3GS in 2 months?

[mike200015]

So wait for a 4G or the 3GS in 2 months?

Wait for the 4G version, if you waited this long, might as well hold out a little longer for the latest one.

[mcaj2]

Wait for the 4G version, if you waited this long, might as well hold out a little longer for the latest one.

And what improvements is 4G iPhone going to have? Oh I know .. its going to have a 4G sticker on its back. That's revolutionary!

[jmedora]

And what improvements is 4G iPhone going to have? Oh I know .. its going to have a 4G sticker on its back. That's revolutionary!

LTE won't be here for a while.
Most likely upgrades are a 1 GHz Snapdragon ARM chip, 64GB storage capacity, new software (multi-tasking most likely), and a new camera.
Hopefully a little thinner....

[myk0]

are there any news/rumours of a new blackberry coming out this summer? debating whether to upgrade to a 9700 or hold off for a new model...

[drhorrible]

Why not get the 6GB instead of the 1GB? I swear they're the same price right now.

The 6GB never was supposed to be offered this month. It was just in the system to allow users who had their grandfathered addons removed erroneously to have them re-added.

[Speedv1]

how often can you do a HUP?

does it require you to extend you contract?

how much cheaper are the phones if done with HUP?

1. There's no set time period. I get one every 3-5 months. However I have EARLY HUP - regular HUP is 2 years for smartphones, 1 year for everything else (so the Rogers rep said).

2. It DOES require a renewal on your contract

3. Just got the $149.99 BB 9700 instead of paying $549.99 website price.


ALSO there's a $50 HUP (http://downloads.rogers.com/wireless/forms/hup_rebate_coupon_e.pdf) credit that you can get that can take off $50 on anything but the iPhone

[Tyop]

So I called Rogers and an agent offered me a retention plan with an upgrade to a Blackberry Bold 9700 for 149.99+$35 Activation Fee. The offer is:
200 Minutes
1000 Evening/Weekend Minutes
2500 Text Messages
500MB Blackberry Data Plan
Voice Mail
Caller ID
No SAF and 911 Fee
The agent said that the offer can be $35+tax or $30+tax for a 150MB Data Plan. Is this a good deal? I can also get the $50 Credit like the above poster mentioned after renewing the contract. The only problem is I don't need the Data, so I would basically need to cancel it for $100. If anyone wants this contract let me know, I might sell it.

[Chocolinx]

So I called Rogers and an agent offered me a retention plan with an upgrade to a Blackberry Bold 9700 for 149.99+$35 Activation Fee. The offer is:
200 Minutes
1000 Evening/Weekend Minutes
2500 Text Messages
500MB Blackberry Data Plan
Voice Mail
Caller ID
No SAF and 911 Fee
The agent said that the offer can be $35+tax or $30+tax for a 150MB Data Plan. Is this a good deal? I can also get the $50 Credit like the above poster mentioned after renewing the contract. The only problem is I don't need the Data, so I would basically need to cancel it for $100. If anyone wants this contract let me know, I might sell it.

If it really is $35+Tax I will take lol

[duckian]

When Rogers says a 3-year voice+data plan (i.e. most smartphones, iPhone) required, does it mean it has to be a $50 or over combo plan, or I can do a normal $20 voice + 15 data, for example?

[HamsterGirl35]

I just tried to do HUP on Iphone 16gb for 2 phones on the account. The rep told me it is $199.99 + activation $35 for each phone (plus data plan).
And I can only be on $25 / month plan for 500mb as minimum data plan and she's willing to give me first 2 months free on data plan.

Few inquiries/questions came up to my mind,
Q1: I said my friends got for $15/month for data; she said it doesn't work through HUP ?!
Q2: she said data plan is for 3 yrs and anytime prior to term to cancel for data will be $100. (I thought it's only for 1 yr)

I think I got a regular CSR; not retention.

Any help would be great!

Thanks!!!

[Straw Hat Mugen]

I called today and was offered the following:

200 Minutes
Unlimited Evening/Weekend Minutes (6pm)
2,500 Text Messages
500MB
Voice Mail
Caller ID
No SAF and 911 Fee

For $55 after tax...can i do better? If so, how much better? it seems like the retention rep wouldn't budge at all....how soon should i call back to bargain more out of them?

Thanks!

[xcmtber]

I signed a 3 year contract in 2007 for a cell phone was paying around 60 bucks a month for this
150/Unltd Eve/Weekend Plan 30.00
Communicate Value package 12.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $53.65
GST (#86239 5381) 2.68
PST 4.29
Total for Wireless: $60.62

Given the current climate was not really wanting to sign another 3 years, and did not need a new phone as this contract is just for the wife who is at home with the kids.

Ended up with
200 weekday min
1000 Evening and weekend starting at 6pm
Unlimited incoming
VM and CLID
50 txt out and unlimited receive

All in with Tax for $25.52 - It fit in my wife's usage so pretty happy to save over 50%!

Was almost going to go with a BB Curve for her ( FB and IM) and was offered 50Meg for $15 and 2 months unlimited data to see how she got on. But there was some confusion over a 2year price on the BB (expensive)

Was going to sign a 2 year contract to get a LG Xeon or Pop for almost nothing but the wife is happy with her phone and the reviews sucked + not worth a 2 year commitment.

Thanks for all the help in this thread, gave me some great pointers to get what I wanted on my first call. It lasted 2 hours after talking to 2 different agents and my contract was up in 2 days.:razz:

[bobbings]

When Rogers says a 3-year voice+data plan (i.e. most smartphones, iPhone) required, does it mean it has to be a $50 or over combo plan, or I can do a normal $20 voice + 15 data, for example?

iPhone only "works" on the 25 dollar data plan. BB can work on the 15 dollar plan.

[drhorrible]

iPhone only "works" on the 25 dollar data plan. BB can work on the 15 dollar plan.

This is false, I have a friend with an iPhone and the retention 150MB data plan. I also have been offered the 150MB data plan, and I have an iPhone.

[bargainhuntercanada]

I called retentions earlier and was able to get the 150mb data plan for $10 and upgrade to a bold 9700. I asked if the data plan would work for blackberrys and she told me yes. But I got my bold yesterday and the data wasn't working. So I called today and the rep told me that the plan doesn't work for bb and is trying to get me to switch to the 50mb for $10. Does anyone know if the APN3CON code still works for bbs?

Yes it does. Got the code added last week. Call the BB Data Support, say you need need the Access Point Name code APN3CON added to the account. They can't do it for you but will transfer you to Customer Care who will be walked through what to do by Data Support, and they will add the code for you.

Easy peasy.

[bargainhuntercanada]

I called retentions earlier and was able to get the 150mb data plan for $10 and upgrade to a bold 9700. I asked if the data plan would work for blackberrys and she told me yes. But I got my bold yesterday and the data wasn't working. So I called today and the rep told me that the plan doesn't work for bb and is trying to get me to switch to the 50mb for $10. Does anyone know if the APN3CON code still works for bbs?

Yes it does. Got the code added last week. Call the BB Data Support, say you need the Access Point Name code APN3CON added to the account. They can't do it for you but will transfer you to Customer Care who will be walked through what to do by Data Support, and they will add the code for you.

Easy peasy.

[bargainhuntercanada]

I hope you're right....at least I prefer to think you're right! The rep I spoke to last week when trying to get a $5 data credit for my dad's $17.50 plan said he's already over his allowance of monthly plan credits (my dad only had a $10 credit for the retentions value pack). He mentioned that the allowance is HALF of the base plan.

Load of crap, really, I thought, and tried to argue, and he still wouldn't give him the $5 credit. Unfortunately I lost all patience and agreed to add the data on.


Ya it looks like adding any credits on to the $17.50 plan is tough, so trying to get an extra $5 will be for sure. But it's good you added on the data, because it is usually easier to get credits added for something you already have, and have been paying for, rather than trying to get it added with a credit from the start.

Good point. Even for $15, a little data at 150mb is better than $15 for the BB email/IM pack: you get to do both that and browsing. And, in any case, I can always try and call back in a few months and see if they can give him that $5 off his data. Like you said: I think it will be easier to get credits added for something already added than trying to get it added with a credit from the start.

[bargainhuntercanada]

i called rogers yesterday and got 100 day time minutes, unlimited evenings and weekends after 6pm, 50 mb of data and caller ID for $42 a month. i'm using the bold 8520


sorry, but that's really bad. i don't have even close to the deals people get here, but i pay $45 for 200 minutes, E/W after 6, 150 MB and CID/VM/2500txt.

I've had my line for 3 years and right now, I'm paying $42, taxes in, for what TwztedElegance has, but add R2R, unlim I, but called from 7pm. Try calling back, maybe?

[bargainhuntercanada]

Just to inform ppl who have a problem with any hardware they get through HUP. I initially got my Bold 9700 at the end of January and a week later it was having software issues so I called and they sent me a replacement which I received a few days later. I had already sent in the Mail in rebate which was coincidentally applied on my account the day I picked up my new Bold 9700 from UPS. Upon looking at the "add on" on rogers.com I noticed that there was a "rebate applied" with an end date of 03/05/10. So just for kicks I waited till the beginning of this month to mail in yet ANOTHER mail in rebate just to see if it would work since it's a whole new unit with a new proof of purchase and today the $50 rebate was applied. So after all that i have received $100 in mail in rebate, $35 credit for admin fees, and an additional $35 to lower the price of the phone which was offered to me when i renewed my contract. Bold 9700 = $149.00...Credits $135...So I got the Bold for a messily $14...lol

That's messed up! Good job! I hope they don't catch on! :D

[Intro]

I called today and was offered the following:

200 Minutes
Unlimited Evening/Weekend Minutes (6pm)
2,500 Text Messages
500MB
Voice Mail
Caller ID
No SAF and 911 Fee

For $55 after tax...can i do better? If so, how much better? it seems like the retention rep wouldn't budge at all....how soon should i call back to bargain more out of them?

Thanks!

I called in last week but on top of all that she also gave me my5 + 100 mins for the same price. It seems like I could do better though..

[Zangetsu]

My play was...
250min unlimited eve, weekands past 6
Call Display
R2R
Voice Mail
100 C LD
-10 credit

for 33 dollars in total at the end.


I'm off contract since January and I called first time after they screw my phone bill again. Also ask them what they offer me for the 7 months of calling back mistakes I went through and WIND was offering better to new customers with the 150 promo and free month. So, I spoke to this guy and in the end he did nothing and offering me a crappier updated plan that had me paying 45 dollars+tax. I'm like WTF.

Then I went to buy a phone for WIND and as a last ditch effort I called them again and they screwed up on my account and signed me for 3 years just for transferring ownership, which is stupid. They fixed it and offering me the same plan as before. But, at that time I was already pissed at all those stupid mistakes and I just told them if you don't do better im leaving its to stressful for my health to deal with you guys every month. Then they said the can't do better and I joined WIND today on the same day.


Now I am having this Issue of them not canceling my previous wireless phone, its still getting signal and I can still make calls with the sim card. The WIND Representative said it takes 3 hours to cancel but now its past 3 hours. What do I do?? I was off contract too. Is it this hard to cancel rogers even off contract???

[ExcelPremium]

What do you guys think of this?

300 Daytime Minutes
Unlimited Network Calling
500MB Data
Caller ID/Voice Message and whatevers included in the $10 bundle
Unlimited Incomings
Unlimited Weekends / Unlimited Weekdays after 6
2500 Texts

Apparently, I'm getting the $10 bundle for free, unlimited Incoming for free, unlimited weekends and weekdays after 6 for free.

$42 before tax. What do you guys think? and a Blackberry Bold 9700 for $125(After a $50 like the poster above) with the $35 HUP fee waived. No SAF/911 fee as well.

If it matters, my last plan was a $25 plan with 250minutes, free Caller ID, Voice Mail, Call Forwarding and all of that fun stuff, Rogers-2-Rogers, Unlimited After 6pm, Unlimited on Weekends, all free. $25 + SAF/911 + Taxes.

I believe the CSR rep told me I can give my plan to someone, if someones interested, shoot me a offer via PM.

Which is decent but I've seen plans that blew my previous one out of the water. The CSR told me that I have 15 days to do a full reversal, I get my previous plan back etc. Should I call again and see if I can get something better for the BB9700 and the new plan?

Do you think I can get a $5 or $10 credit if I call again and tell them about WIND? WIND Mobile is apparently launching very soon within a month in Vancouver and would that be a good enough grounds for some credits or a better plan in general and do they have the upper hand in negotiating when my phone is on the way and I've "signed" for 3yrs but theirs the 15day option of reversing everything ;)

Thanks!

[thetenken]

What do you guys think of this?

300 Daytime Minutes
Unlimited Network Calling
500MB Data
Caller ID/Voice Message and whatevers included in the $10 bundle
Unlimited Incomings
Unlimited Weekends / Unlimited Weekdays after 6
2500 Texts

Apparently, I'm getting the $10 bundle for free, unlimited Incoming for free, unlimited weekends and weekdays after 6 for free.

$42 before tax. What do you guys think? and a Blackberry Bold 9700 for $125(After a $50 like the poster above) with the $35 HUP fee waived. No SAF/911 fee as well.

If it matters, my last plan was a $25 plan with 250minutes, free Caller ID, Voice Mail, Call Forwarding and all of that fun stuff, Rogers-2-Rogers, Unlimited After 6pm, Unlimited on Weekends, all free. $25 + SAF/911 + Taxes.

Which is decent but I've seen plans that blew my previous one out of the water. The CSR told me that I have 15 days to do a full reversal, I get my previous plan back etc. Should I call again and see if I can get something better for the BB9700 and the new plan?

Thanks!

The 9700 is $149 on their site so for $175 with the $50 HUP rebate your price is not bad.

You don't see many people have unlimited incoming and unlimited network calling as they are credited with the same feature code I think.

So all of this for $42 with 500mb data is very good.

[Chocolinx]

My play was...
250min unlimited eve, weekands past 6
Call Display
R2R
Voice Mail
100 C LD
-10 credit

for 33 dollars in total at the end.


I'm off contract since January and I called first time after they screw my phone bill again. Also ask them what they offer me for the 7 months of calling back mistakes I went through and WIND was offering better to new customers with the 150 promo and free month. So, I spoke to this guy and in the end he did nothing and offering me a crappier updated plan that had me paying 45 dollars+tax. I'm like WTF.

Then I went to buy a phone for WIND and as a last ditch effort I called them again and they screwed up on my account and signed me for 3 years just for transferring ownership, which is stupid. They fixed it and offering me the same plan as before. But, at that time I was already pissed at all those stupid mistakes and I just told them if you don't do better im leaving its to stressful for my health to deal with you guys every month. Then they said the can't do better and I joined WIND today on the same day.


Now I am having this Issue of them not canceling my previous wireless phone, its still getting signal and I can still make calls with the sim card. The WIND Representative said it takes 3 hours to cancel but now its past 3 hours. What do I do?? I was off contract too. Is it this hard to cancel rogers even off contract???

When cancelling you actually have to give them a month notice. So say you want to end your contract in April, then you'd have to tell them in March that you'll be ending your term with them at the end of the cycle in April.

[duckian]

This is false, I have a friend with an iPhone and the retention 150MB data plan. I also have been offered the 150MB data plan, and I have an iPhone.


how about Android phones and 5800xm?

Also can I have data on month-by-month?

[HamsterGirl35]

This is false, I have a friend with an iPhone and the retention 150MB data plan. I also have been offered the 150MB data plan, and I have an iPhone.

Did your friend get iphone through HUP? According to the rep, with HUP, one MUST be on $25 data plan as minimum! Am I being fooled again?!

[Exocet77]

My contract with rogers ended a while ago. I didnt have a data plan. Just 200mins and unlimited txt/browsing.

Im looking @ getting a Bold 9700. Called retentions today. There only offering me there standard plan. $50 - txt/500mb data/200mins. $179 -50 Rebate on the phone and waived system access fee.

Bell offered there standard plan (same price), waiving the system access fee etc. but charging $7 for who called + $35 activation fee.

Is there any other phone companies straight up offering better prices to compare to try and get retentions to give me an actual deal?

[turbotwo]

I negotiated this plan in Novermber 2008:

Smartphone Plan with Data 35.00
Savings: Monthly Plan Credit -5.00
Smartphone Value Pack 15.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $52.45
GST (#86239 5381) 2.62
PST 3.67
Total for Wireless: $58.74

Smartphone Plan included 300 Minutes, 500mb, and my5 Canada Wide.

Based on what I've read here I should easily be able to get some more credits, but on what basis should I ask for them? Would a good starting point be to try to get the SAF waived? Also I don't really want to HUP because there aren't really any phones I want (holding out for Nokia E72). Would I be better off waiting until they offer it before I try anything?

Also, how does one go about contacting retentions these days, from what I've read it no longer works to say "cancel my phone" at the voice prompt?

Any advice would be greatly appreciated!

[Zangetsu]

When cancelling you actually have to give them a month notice. So say you want to end your contract in April, then you'd have to tell them in March that you'll be ending your term with them at the end of the cycle in April.

I called in on both ends right now they fixed it. and the 30 days only applies to cancellations. But I ported my number over at the WIND store. Apparently rogers gave me the wrong account number. Why am I not surprised. mistake after mistakes for past 7 months.

[Tyop]

Called Rogers again and they gave me a BB 9700 for $149.99 without the $35 fee and I think I can get the $50 credit with that coupon. I got a $10 Data Plan on top of my $15 Voice Plan. The CSR told me I've called 6 times within the last week LOL, so he just gave me the deal and didn't want to bother talking to me.

[ExcelPremium]

What do you guys think of this?

300 Daytime Minutes
Unlimited Network Calling
500MB Data
Caller ID/Voice Message and whatevers included in the $10 bundle
Unlimited Incomings
Unlimited Weekends / Unlimited Weekdays after 6
2500 Texts

Apparently, I'm getting the $10 bundle for free, unlimited Incoming for free, unlimited weekends and weekdays after 6 for free.

$42 before tax. What do you guys think? and a Blackberry Bold 9700 for $125(After a $50 like the poster above) with the $35 HUP fee waived. No SAF/911 fee as well.

Do you guys think I can get something better or get more credits on my account? :)

[3klipze]

Do you guys think I can get something better or get more credits on my account? :)

not really , the plan you quoted is already pretty good.

current plan now:
500MB of Data
200 DT minutes
unlimted after 6PM
unlimited network calling
2500text/VIM/CD

paying 45.08 +tax

what you guys think?

[AHHHRT]

So you're all still getting through to retentions? :( I seem to be getting the most stubborn reps.

Perhaps it'd help if I wasn't on a family term?

[ben_liu]

This is false, I have a friend with an iPhone and the retention 150MB data plan. I also have been offered the 150MB data plan, and I have an iPhone.

Hence the quotes around WORKS.

We all know that's not the case but CSR reps says otherwise :lol:

[tigger03]

Do you guys think I can get something better or get more credits on my account? :)

I have the same plan as you, except that I have 100 Cdn LD mins instead of UL incoming. My bill is supposed to be $45 taxes/fees in.

[TwztedElegance]

Did your friend get iphone through HUP? According to the rep, with HUP, one MUST be on $25 data plan as minimum! Am I being fooled again?!When I HUP'd to an iPhone, the rep put me on a $25 500 MB plan to get the promotional pricing, then immediately switched me to the $15 150 MB plan. Immediately as in within the next 5 minutes. So yes, the rep is messing around with you.

[jkamau]

So I just made a HUP and got 16gig 3gs iphone for 199 + 35 administration fee.

Here is my plan:

$25/month plan -$15 credit

250 daytime minutes
U/L evening and weekends starting at 6pm
U/L incoming
Free Rogers to Rogers
100 CD Long distance mins
Call waiting, Conference calling, Call forwarding, Who called, Call manager

$10 Value pack - 2500 texts, Voice mail and Caller id

$25 500MB data -$10 credit

$2.58 Goverment fee


10 % rogers bundle discount

$38 after taxes

What do you guys think of the plan?

[Chocolinx]

So I just made a HUP and got 16gig 3gs iphone for 199 + 35 administration fee.

Here is my plan:

$25/month plan -$15 credit

250 daytime minutes
U/L evening and weekends starting at 6pm
U/L incoming
Free Rogers to Rogers
100 CD Long distance mins
Call waiting, Conference calling, Call forwarding, Who called, Call manager

$10 Value pack - 2500 texts, Voice mail and Caller id

$25 500MB data -$10 credit

$2.58 Goverment fee




$38 after tax and rogers bundle discount.

What do you guys think of the plan?

No need to be bragging. Please give us some details when you get your first bill.

[dunhilldarts]

Is the 6gb for $30 data plan back or a cheaper variation, i.e. $25 for 6gb ($5 credit)? I notice a few posts mentioning it a few pages back, but when I called yesterday the CSR said it didn't exist anymore. Tried retentions, but it was closed when I called last night. Thanks.

[Tyop]

Is the 6gb for $30 data plan back or a cheaper variation, i.e. $25 for 6gb ($5 credit)? I notice a few posts mentioning it a few pages back, but when I called yesterday the CSR said it didn't exist anymore. Tried retentions, but it was closed when I called last night. Thanks.
Called and they said they did not offer it anymore.

[ExcelPremium]

What do you guys think of this?

300 Daytime Minutes
Unlimited Network Calling
500MB Data
Caller ID/Voice Message and whatevers included in the $10 bundle
Unlimited Incomings
Unlimited Weekends / Unlimited Weekdays after 6
2500 Texts

Apparently, I'm getting the $10 bundle for free, unlimited Incoming for free, unlimited weekends and weekdays after 6 for free.

$42 before tax. What do you guys think? and a Blackberry Bold 9700 for $125(After a $50 like the poster above) with the $35 HUP fee waived. No SAF/911 fee as well.


I have the same plan as you, except that I have 100 Cdn LD mins instead of UL incoming. My bill is supposed to be $45 taxes/fees in.

Hmm, 100 LD minutes would be good too but I think I have more usage for UL incoming then 100 LD since I dont have very many friends that I'd like to keep in contact outside of Vancouver lol

You guys should DEFINITELY double check after you bargain a plan. I just called them to ask about my MIR for the BB9700 and I wanted a clarification on my plan and turns out, I only have $10 in credits, making my bill total to $62 before tax I think. The lady was extremely nice and I just told her "Ohh the rep before told me this and that" and she told me to hold on and she double checked it and turns out it wasn't added on the account and she added it for me.

Very nice rep, she said this bill she can't backtrack it but she'll just call me next week when my bill comes out and tell me how much I should pay instead of the $62. Apparently they can only add $30 in credits in one sitting since I pushed for $5 more but she can't budge and she can't waive the $2 government fee or something.

$50 plan = $10 credit which equates to $40
$10 bundle free = $10
and the unlimited after 6pm/weekends = $10

$40 plan with 30 credits, total comes to $42 excluding tax.

[J-Wo]

Just got a great plan for my parents.

250 daytime/unlimited after 6pm
CID/VM/2500 sent text
100 LD mins

They pay $17.50 + $2.58 GRRF + tax = $22.69 a month

All I had to do was say Bell is offering me my old plan plus a lot more features for $25 with a $5 plan credit and what could they do to make me stay with Rogers.

[jkamau]

No need to be bragging. Please give us some details when you get your first bill.


Noone is bragging here. Everyone is here to save some money. So if u don't want to provide some valuable input on how i can save more money or get more features then stay out of it.

its funny how everyone posts their plans and asks for opinions but if someone gets a somewhat good deal and posts their plan its called bragging.

[Zangetsu]

Noone is bragging here. Everyone is here to save some money. So if u don't want to provide some valuable input on how i can save more money or get more features then stay out of it.

its funny how everyone posts their plans and asks for opinions but if someone gets a somewhat good deal and posts their plan its called bragging.

I dont mind it but your right. Long as its true ^_^ and not misleading to others for better deals. Well thank god im free from rogers grasp now and with the WINDs of change

[drhorrible]

Noone is bragging here. Everyone is here to save some money. So if u don't want to provide some valuable input on how i can save more money or get more features then stay out of it.

its funny how everyone posts their plans and asks for opinions but if someone gets a somewhat good deal and posts their plan its called bragging.

Didn't come across as bragging to me, don't worry about it. You posted details and that's all anyone can ask for. By my count, you have $50 in credits, + the 10% bundle discount -- that's pretty crazy.

[jkamau]

I dont mind it but your right. Long as its true ^_^ and not misleading to others for better deals. Well thank god im free from rogers grasp now and with the WINDs of change

exactly! if no1 posted their plans then we would have to believe everything the rogers CSRs had to say. I called in yesterday and got a pretty crappy rep who would not let me do a HUP without getting a data plan. I looked around a bit and realized that all the good phones with ROBBERS are considered smartphones. I also have nokia E71 on my account which i was able to get last august without a data plan on a new activation. Bell is offering Blackberry 9700 on their website without data for $149. they also have other good phones which you can get without data. just incase anyone is wondering of switching to bell.



Didn't come across as bragging to me, don't worry about it. You posted details and that's all anyone can ask for. By my count, you have $50 in credits, + the 10% bundle discount -- that's pretty crazy.

i guess the bundle discount really helps. i didnt get all those credits or features in one call. i bought a retention voice plan last year for $40. I just got the early evening credit, monthly credit and data credit this time around. i got a really nice female rep today and talking politely helps who just added all these credits without the need for arguing.

[drhorrible]

i guess the bundle discount really helps.

the bundle discount only saves you $2.50, actually, since it's only applied to your voice and data plan, minus MPCs and data discounts.

[jkamau]

the bundle discount only saves you $2.50, actually, since it's only applied to your voice and data plan, minus MPCs and data discounts.

not exactly. i asked the rep for my wireless total and she said $42.46.
then i asked if it included the bundle discount and she got back to me with $38.
so its about $4-5
i hope thats what it shows up on my bill. if not i have the conversation recorded on a voice recorder so that i can argue my case to give me what i was told initially.

[Straw Hat Mugen]

So I just made a HUP and got 16gig 3gs iphone for 199 + 35 administration fee.

Here is my plan:

$25/month plan -$15 credit

250 daytime minutes
U/L evening and weekends starting at 6pm
U/L incoming
Free Rogers to Rogers
100 CD Long distance mins
Call waiting, Conference calling, Call forwarding, Who called, Call manager

$10 Value pack - 2500 texts, Voice mail and Caller id

$25 500MB data -$10 credit

$2.58 Goverment fee


10 % rogers bundle discount

$38 after taxes

What do you guys think of the plan?

That's a very good plann..i'd love to get something like that...i was offered something similar but less...for like +$50...how did u get all that?

[Zangetsu]

not exactly. i asked the rep for my wireless total and she said $42.46.
then i asked if it included the bundle discount and she got back to me with $38.
so its about $4-5
i hope thats what it shows up on my bill. if not i have the conversation recorded on a voice recorder so that i can argue my case to give me what i was told initially.

Your smart. But I dont like using voice recorder to record conversation is there a way to record conversations with the new phones now?? I have Samsung Galaxy I7500

[1barginxhunter91]

Just got a great plan for my parents.

250 daytime/unlimited after 6pm
CID/VM/2500 sent text
100 LD mins

They pay $17.50 + $2.58 GRRF + tax = $22.69 a month

All I had to do was say Bell is offering me my old plan plus a lot more features for $25 with a $5 plan credit and what could they do to make me stay with Rogers.

WOW! For me this would be a great plan at that price im gonna call in tommrow and see if i can get this:cheesygri

[Newman26]

i hope thats what it shows up on my bill. if not i have the conversation recorded on a voice recorder so that i can argue my case to give me what i was told initially.

Not really sure how they would believe a recording of your own since you can easily get a friend to call you and record a call to sound like a Rogers employee promising you what it is that's missing... best way to have ir on your account is to ALWAYS ask them to document every important detail in the notes and ask for the ID#, I've found that's the best way to get it on record on your account.

[matrix_xrs]

called in today and was got the following:

200 min e/w starting 6
100 bonus min
2500 text/caller id/vm
rogers to rogers
100 LD min.
500 mb data

bb9700


discounts:
data discount
plan discount
rogers to rogers
LD discount

monthly plan is $42 plus taxes.



if anyone needs to know more about my plan let me know.

[justinwu86]

called in today and was got the following:

200 min e/w starting 6
100 bonus min
2500 text/caller id/vm
rogers to rogers
100 LD min.
500 mb data

bb9700


discounts:
data discount
plan discount
rogers to rogers
LD discount

monthly plan is $42 plus taxes.



if anyone needs to know more about my plan let me know.

that what i pretty much got.
but i have the 6gb data.
did you have to extend your contract?

[matrix_xrs]

that what i pretty much got.
but i have the 6gb data.
did you have to extend your contract?

Yup extended another 3 years.

[ExcelPremium]

called in today and was got the following:

200 min e/w starting 6
100 bonus min
2500 text/caller id/vm
rogers to rogers
100 LD min.
500 mb data

bb9700


discounts:
data discount
plan discount
rogers to rogers
LD discount

monthly plan is $42 plus taxes.



if anyone needs to know more about my plan let me know.

Do you mean $42 + tax or $42 tax included?

I got the same plan but without LD. and I pay $42($46 after tax I would guess) FML.

[HamsterGirl35]

When I HUP'd to an iPhone, the rep put me on a $25 500 MB plan to get the promotional pricing, then immediately switched me to the $15 150 MB plan. Immediately as in within the next 5 minutes. So yes, the rep is messing around with you.

Man.....good for you for good plan.
What kind of rep did you get? Retention or just regular CSR?

I guess I have to brush up my phone skills.....

[J-Wo]

Here's a tip I found to get transferred to Retentions right away. When you say "CANCEL WIRELESS" at the first prompt, you only get to a CSR where you have to lie about wanting to cancel your wireless account, hem and haw with them as they give you warnings on cancellation fees, etc etc before they transfer you to Customer Relations / Retentions. However if you say "CANCEL CABLE" you magically get sent to Retentions right away! This is what I discovered last night, give it a try and let me know if it works for you too.

[wysiwyg]

Isn't Cable's retention dept (and Internet) separate from Cell phones?

[TwztedElegance]

Man.....good for you for good plan.
What kind of rep did you get? Retention or just regular CSR?

I guess I have to brush up my phone skills.....
I called CSR and asked for a Retentions rep.

[TimBitz]

I called CSR and asked for a Retentions rep.

I tried that twice and it never worked :(
They usually ask for a reason...what did you say?

[J-Wo]

Isn't Cable's retention dept (and Internet) separate from Cell phones?

I thought so too but I actually had some cable changes I wanted to make. After that I asked for some cell phone changes but wasn't happy with the offer they gave. So I hung up and tried again, this time also saying "CANCEL CABLE". That's when the rep gave me some amazing deals for my parent's cell plan so I guess retentions is system wide.

[jkamau]

That's a very good plann..i'd love to get something like that...i was offered something similar but less...for like +$50...how did u get all that?

its one step at a time. you will hardly ever get all the credits or features in one go. so if you feel that a CSR gives you a good enough deal, take it. call back after couple of months and try to negotiate further. if you dont like the offer just say that you will think about it and call back.

[jkamau]

Your smart. But I dont like using voice recorder to record conversation is there a way to record conversations with the new phones now?? I have Samsung Galaxy I7500

i had a crappy phone when i made the call with a low internal memory so i couldnt record it on the phone. so i used the voice recorder. but i used to have Sony Ericsson K850i in the past and that would record the conversations while ur making a call. so it is possible

[jkamau]

Not really sure how they would believe a recording of your own since you can easily get a friend to call you and record a call to sound like a Rogers employee promising you what it is that's missing... best way to have ir on your account is to ALWAYS ask them to document every important detail in the notes and ask for the ID#, I've found that's the best way to get it on record on your account.


well i obviously do have the name of the CSR and the confirmation number for the transaction. I made the CSR repeat everything that was offered and all the credits that were offered and i recorded that. rogers record calls on their side and if you feel that a CSR misguided you tehy will check back their records and get back to you in a month or so. i just wanted some proof on my side.

[Vov86]

Isn't Cable's retention dept (and Internet) separate from Cell phones?

It is different. After I finished with Cable retentions I asked the agent if he can check my wireless plan. He said he doesn't deal with wireless, asked me why I want to talk to wireless retentions and then transfered my call.

[qmark]

Just got a great plan for my parents.

250 daytime/unlimited after 6pm
CID/VM/2500 sent text
100 LD mins

They pay $17.50 + $2.58 GRRF + tax = $22.69 a month

All I had to do was say Bell is offering me my old plan plus a lot more features for $25 with a $5 plan credit and what could they do to make me stay with Rogers.

Tried at noon, and they offer me the same plan but only give $5 credit on the CID/VM/2500 sent text package. It's like:
$17.50 + $2.58 GRRF + $10 - $5 + tax =$28.34

what other discount you got ? Thanks!

well, I think I should ask it for free.

[pogs]

I have a bb, and I am wondering if I switch to a data plan, from the ulim email plan, will I have to access my email differently?

I mean, currently, my email gets sent to my phone. If I switch to a data plan, will I have to open a browser and check my email that way instead?

Thanks,
pogs

[shopper-X]

I have a bb, and I am wondering if I switch to a data plan, from the ulim email plan, will I have to access my email differently?

I mean, currently, my email gets sent to my phone. If I switch to a data plan, will I have to open a browser and check my email that way instead?

Thanks,
pogs

No it will not change if you're switching from the $15 Unlimted Email and IM plan to a data plan. All that changes is that you'll be able to surf.
Are you switching to the $15 50mb (150 mb creatively)?

[pogs]

No it will not change if you're switching from the $15 Unlimted Email and IM plan to a data plan. All that changes is that you'll be able to surf.
Are you switching to the $15 50mb (150 mb creatively)?

So I will still have the push email?...along with the ability to surf the web?

I am contemplating the switch...if I can get some data for a reasonable amt.

I am also thinking about getting a val pack, since I pay for call dis and VM. Any thoughts on how to get credits for that?

Also, what are the avail data plans? I only see the 500 MB and the 1 GB. Is there actually a smaller data plan? I wonder if it will be enough?

[mrhellas71]

200 weekday
unlimited evenings/weekends after 6 p.m
unlimited incoming calls
unlimited rogers to rogers/fido
500 mb browsing
call display + voicemail
2500 texts

$52 including all taxes.

Thoughts?

[darshan_4]

200 weekday
unlimited evenings/weekends after 6 p.m
unlimited incoming calls
unlimited rogers to rogers/fido
500 mb browsing
call display + voicemail
2500 texts

$52 including all taxes.

Thoughts?

you can do better check out my last post in this thread...

[shopper-X]

So I will still have the push email?...along with the ability to surf the web?

I am contemplating the switch...if I can get some data for a reasonable amt.

I am also thinking about getting a val pack, since I pay for call dis and VM. Any thoughts on how to get credits for that?

Also, what are the avail data plans? I only see the 500 MB and the 1 GB. Is there actually a smaller data plan? I wonder if it will be enough?

Are you strickly a BB user? If yes, then 150mb is fine if you're also not a streamer (YouTube, Internet Radio, etc). I rarely hit the 45MB mark in a month, but I also use Wifi at home.

There is a $40 BB Value pack with 500mb data. You might be able to get a credit towards it.

[pogs]

Are you strickly a BB user? If yes, then 150mb is fine if you're also not a streamer (YouTube, Internet Radio, etc). I rarely hit the 45MB mark in a month, but I also use Wifi at home.

There is a $40 BB Value pack with 500mb data. You might be able to get a credit towards it.

I just spoke to retentions and they said the 150 does not exists...they lie....and would not provide any credits on the 500 mb data. I have 20 in credits already...so I guess being with rogers for 15 years is worth nothin.

They even threatened me with the ECF of 400 dollars....LOL. Now let me tell you that is NOT good business.

Geezus..I will have to calm down and call in later on.

[joey003]

200 weekday
unlimited evenings/weekends after 6 p.m
unlimited incoming calls
unlimited rogers to rogers/fido
500 mb browsing
call display + voicemail
2500 texts

$52 including all taxes.

Thoughts?


you can do better check out my last post in this thread...

even better than that? geez, i wouldnt mind that kind of plan including data for $52 tax in

Edit: nevermind, just read back 3-4 pages and saw some awesome retention plans lol. i'd love to know how you guys do this

[J-Wo]

Tried at noon, and they offer me the same plan but only give $5 credit on the CID/VM/2500 sent text package. It's like:
$17.50 + $2.58 GRRF + $10 - $5 + tax =$28.34

what other discount you got ? Thanks!

well, I think I should ask it for free.

Sounds like you're almost there! I got lucky on the first try, because she said she would offer me the $17.50 plan + $2.58 GRRF, and then throw in the $10 value pack for free. I was frankly surprised but I'm living proof it's possible! Just call back and say Bell is offering you this plan for $30 but with a $10 discount, or some variation of that. :) GOOD LUCK let me know if it works. BTW did you say "CANCEL CABLE" like I did to reach retentions?

[J-Wo]

200 weekday
unlimited evenings/weekends after 6 p.m
unlimited incoming calls
unlimited rogers to rogers/fido
500 mb browsing
call display + voicemail
2500 texts

$52 including all taxes.

Thoughts?

you can do better check out my last post in this thread...
Love to know how you guys are getting better than that too. What discounts are you offered? I have a similar plan for my iPhone but 250 weekday mins and 100 LD mins, unlim text and MMS but I pay $59 including taxes/GRRF.

[deal_with_singh]

For all those who wanted to see whats on the my rogers website here you go:


http://img249.imageshack.us/img249/2831/randomt.png
http://img683.imageshack.us/img683/6716/randomu.png

[joey003]

^ lol at the long list of discounts..

whats your final monthly $ ?

[deal_with_singh]

Also if someone can help me out with this....I have an iphone 3Gs, but from the first day I got it I've been telling rogers that it seems defective because my calls keep dropping...(almost every call)....and they keep transferring me to tech support who tell me to do the stupidest things...and its been almost a year now (got this first day of release) and rogers has failed to do anything....although last time I called they said they can replace my phone for me but it will be a refurb that i get. However I do not want a refurb as Rogers should've replaced this first time i called while i was still in the position to return the phone...Anyone have any suggestions on what to do? Can I get them to give me a HUP even after getting my amazing plan??

[deal_with_singh]

^ lol at the long list of discounts..

whats your final monthly $ ?

I mentioned this a few pages back when no one believed me lol....it is $35 per month +2.58 - about $3 in bundle discount and plus the taxes

I haven't got my first bill with these discounts but they gave me an estimate of $39 including everything

[hot3sang]

^ lol at the long list of discounts..

whats your final monthly $ ?

+1 So how much does it cost per month? That is impressive though...

[joey003]

Also if someone can help me out with this....I have an iphone 3Gs, but from the first day I got it I've been telling rogers that it seems defective because my calls keep dropping...(almost every call)....and they keep transferring me to tech support who tell me to do the stupidest things...and its been almost a year now (got this first day of release) and rogers has failed to do anything....although last time I called they said they can replace my phone for me but it will be a refurb that i get. However I do not want a refurb as Rogers should've replaced this first time i called while i was still in the position to return the phone...Anyone have any suggestions on what to do? Can I get them to give me a HUP even after getting my amazing plan??

close friend of mine was having issues with his and went to apple and got a refurb unit. the refurbs are actually pretty good. but someone had told him how to push. he had issues with the refurb and got it replaced as well. the 2nd refurb had some sort of problem, and then he called apple directly to complain. after pushing quite a bit with them apple shipped a completely new unit and he had to send the refurb back. real PITA way to go about it, but might be an option to get a new one.

[joey003]

I mentioned this a few pages back when no one believed me lol....it is $35 per month +2.58 - about $3 in bundle discount and plus the taxes

I haven't got my first bill with these discounts but they gave me an estimate of $39 including everything

thats amazing. any advice at all when calling to push for discounts?

[deal_with_singh]

thats amazing. any advice at all when calling to push for discounts?

Actually I'd say it all depends on the rep...It took me quite a bit of phone calls to finally get this plan. First call I ended up with same plan i had before which I was paying $90 after tax for and got it discounted to about $60+tax
Included:
Call #1: Switching to wind, they are way cheaper
250 mins $25
CID credited
VM credited
6GB data $30
Early evenings + weekends at 6 $5

Call #2: I'm still double minded, i don't think i like this plan and can be better off with wind
Got a discount added for data $5 discount
Got a discount added for early evenings +weekends
Got Free Rogers to rogers

Call #3: Wind is offering me much better plans but I think I want to stay with rogers, is there anything you can do for me?
Got unlimited incoming
Got $5 monthly plan discount
Got 100 LD Minutes free
Got 100 free text messages

Call #4: Wind has unlimited Texting, why am i only receiving 100 free.
Got Unlimited Texting (including mms)
Rep asked me if I wanted Name display with Call display for free....I say why not? :P

Call #5: Wind is offering me enough credit to cover my ECF if I port over as well as $150 credit towards my account. Is Rogers willing to PM the $150. I'd like to stay with rogers but will rather move to wind if its cheaper.

Rep comes and tells me...I can see you've been a loyal cutomer for almost a year now, so I can credit your account $10 for rest of cycle

Got $10 credit
Got 100 bonus minutes

*Note there were numerous calls in between but I got nothing from those so I didn't mention them lol

[J-Wo]

deal_with_singh: excellent strategy on the Wind covering ECF, will have to give it a try. Regardless I think it would be impossible for me to get the 6GB data plan since it's not currently being offered, is that right? I'm told they got rid of the promo last September, did you have the 6GB data before that point or were you able to add that on recently?

[joey003]

deal_with_singh - thats awesome.. i need to start calling more often to get better reps. i guess some of the calls that got nowhere they just call the bluff on threatening to leave for Wind?

[qmark]

Sounds like you're almost there! I got lucky on the first try, because she said she would offer me the $17.50 plan + $2.58 GRRF, and then throw in the $10 value pack for free. I was frankly surprised but I'm living proof it's possible! Just call back and say Bell is offering you this plan for $30 but with a $10 discount, or some variation of that. :) GOOD LUCK let me know if it works. BTW did you say "CANCEL CABLE" like I did to reach retentions?

I even mention that Bell is also offering me a $149 BB9700 HUP without data plan - that's true on bell's website, just a regular $30 voice plan will do. But she said data plan is mandatory for BB8700 in Rogers, then threw me the $15/50MB data which is useless. I just told her to mark down the voice plan, I will think and call back later.

Had past 3 yrs contract, so I call the regular CS and say Cancel Wireless, then tell the bell story, cause I'm on Corporate Business Plan, the regular CS can do nothing on my account, so he transferred me to CR.

[deal_with_singh]

deal_with_singh: excellent strategy on the Wind covering ECF, will have to give it a try. Regardless I think it would be impossible for me to get the 6GB data plan since it's not currently being offered, is that right? I'm told they got rid of the promo last September, did you have the 6GB data before that point or were you able to add that on recently?
Yeah my 6GB plan was from the start in June when the 3Gs was released


deal_with_singh - thats awesome.. i need to start calling more often to get better reps. i guess some of the calls that got nowhere they just call the bluff on threatening to leave for Wind?
Yeah they probably were calling it bluff...but most just said there was already too much credits on my account and the computer won't let them add anymore in....like that was true lmao

[SuperDealer]

Just talked to Rogers Retentions and got:

2000 Daytime Minutes
Unlimited Evenings and Weekends starting at 6pm
Unlimited Rogers to Rogers Calling
Unlimited Text Messaging
5$ Rebate /mth for 911 and System Access

$75

Add ons:
1000 Canadian Long Distance Minutes - $5
Visual Voicemail, Ultd. Conf Calling, Ultd. Call Forward $8
500mb Data $25

Total: $113 per month

[rshaikh]

Hi,

Just called Rogers and told them about the wind promo. Here is what they gave me,

250 daytime mins
unlimited (early instead of 8) evenings/weekends after 6pm
free incoming
rogers to rogers
2500 texts msgs/voicemail/call display

with tax $34 the plan is called MAX AIR PLAN

3 of my friends called in and told them i got this and they got the same thing.

Only thing you have to renew for 2 or 3 year contract!

Still an amazing deal!:D

[blue_moon]

deal_with_singh: Amazing list of credits.


Renewed a new 3-year term today, got following...

Iphone 3GS 16 GB 199+35+taxes.

350 DT mins
Eve/WE at 5 pm
UI calls
1000 LD
500 MB data
2500/VM/CI

for 40.08+taxes = $45.09

Any good?

Thanks RFD and people for all the tips and tricks.

So, I had called again to check my plan as lot of people complain about not getting credits and such.

What I'm now getting is:

400 DT mins (got 50 extra bonus, have no idea how :cheesygri) $17.50 - $15 credit
Eve/WE at 5 pm credited
UI calls credited
1000 LD $10 - $5 credit (though I can't see this one)
500 MB data $25 - $5 credit
2500/VM/CI/CF/Trans/CM

for $40.48+taxes = $45.xx

Question is, can you check 1000 LD on your profile or it will only appear in the invoice?

Also, I can still cancel the plan as I have until 25th to decide, since I didn't buy the iphone yet and since I wanted to get more data. Just wondering if I should be greedy. :razz:

[ExcelPremium]

Hi,

Just called Rogers and told them about the wind promo. Here is what they gave me,

250 daytime mins
unlimited (early instead of 8) evenings/weekends after 6pm
free incoming
rogers to rogers
2500 texts msgs/voicemail/call display

with tax $34 the plan is called MAX AIR PLAN

3 of my friends called in and told them i got this and they got the same thing.

Only thing you have to renew for 2 or 3 year contract!

Still an amazing deal!:D

Think this is possible with a new activation?

[deal_with_singh]

Just talked to Rogers Retentions and got:

2000 Daytime Minutes
Unlimited Evenings and Weekends starting at 6pm
Unlimited Rogers to Rogers Calling
Unlimited Text Messaging
5$ Rebate /mth for 911 and System Access

$75

Add ons:
1000 Canadian Long Distance Minutes - $5
Visual Voicemail, Ultd. Conf Calling, Ultd. Call Forward $8
500mb Data $25

Total: $113 per month
I wouldn't say your plan is so great unless you need 2000 DT minutes just to call...you could easily get that plan with 1000 minutes letss and UL incoming free for atleast $20 cheaper


deal_with_singh: Amazing list of credits.



So, I had called again to check my plan as lot of people complain about not getting credits and such.

What I'm now getting is:

400 DT mins (got 50 extra bonus, have no idea how :cheesygri) $17.50 - $15 credit
Eve/WE at 5 pm credited
UI calls credited
1000 LD $10 - $5 credit (though I can't see this one)
500 MB data $25 - $5 credit
2500/VM/CI/CF/Trans/CM

for $40.48+taxes = $45.xx

Question is, can you check 1000 LD on your profile or it will only appear in the invoice?

Also, I can still cancel the plan as I have until 25th to decide, since I didn't buy the iphone yet and since I wanted to get more data. Just wondering if I should be greedy. :razz:
Thanks!, and your plan is looking good as well...As for your question on LD minutes....you can check on your profile...if you see my Screen shots....it shows my 100 LD minutes and then the 100LD minute discount


Think this is possible with a new activation?

Nope Retentions only...must be customer for 1 year now....used to be 6 months :(

[Zangetsu]

I wouldn't say your plan is so great unless you need 2000 DT minutes just to call...you could easily get that plan with 1000 minutes letss and UL incoming free for atleast $20 cheaper


Thanks!, and your plan is looking good as well...As for your question on LD minutes....you can check on your profile...if you see my Screen shots....it shows my 100 LD minutes and then the 100LD minute discount



Nope Retentions only...must be customer for 1 year now....used to be 6 months :(

LOL I have to agree might as well switch to wind. Well I prefer wind thier canada LD is not charges extra. As for the MAX Air plan I had a plan similar to that before and still choose wind. 5 dollars more gets you unlimited calling inside the province.

[drhorrible]

LOL I have to agree might as well switch to wind. Well I prefer wind thier canada LD is not charges extra. As for the MAX Air plan I had a plan similar to that before and still choose wind. 5 dollars more gets you unlimited calling inside the province.

Good retention plans blow away anything Wind has to offer, and you don't have to worry about roaming in Canada or port blocking.

[Straw Hat Mugen]

Just called in and i got:

200min day time
Unlimited eveing (6pm)/weekend
Call Forwarding/Waiting
2,500 txts
Voice Mail
Call Display
500mb

$40.20 all in!! :cheesygri

my buddy used to work at Rogers and he said retention closes at 9pm so he advised me to call them around 8:30ish cuz they'd just offer you whatever and go home..and it worked! God Is GOOD!

[icedout23]

Just called in and i got:

200min day time
Unlimited eveing (6pm)/weekend
Call Forwarding/Waiting
2,500 txts
Voice Mail
Call Display
500mb

$40.20 all in!! :cheesygri

my buddy used to work at Rogers and he said retention closes at 9pm so he advised me to call them around 8:30ish cuz they'd just offer you whatever and go home..and it worked! God Is GOOD!

wow good job man..shud of pushed for R2R and 100LD probably could of got it for 5 dollars more but good job either way

[Straw Hat Mugen]

wow good job man..shud of pushed for R2R and 100LD probably could of got it for 5 dollars more but good job either way

yeahh..lol now that i think of it...i should've pushed it...i asked for R2R or unlimited incoming but she said she already too too much off...i'll call back a few months later and try again

[J-Wo]

Just called in and i got:

200min day time
Unlimited eveing (6pm)/weekend
Call Forwarding/Waiting
2,500 txts
Voice Mail
Call Display
500mb

$40.20 all in!! :cheesygri!good deal! I'd want somethig like that but with visual voicemail for my iPhone. Anyone get something like that?

[blue_moon]

Just called in and i got:

200min day time
Unlimited eveing (6pm)/weekend
Call Forwarding/Waiting
2,500 txts
Voice Mail
Call Display
500mb

$40.20 all in!! :cheesygri

my buddy used to work at Rogers and he said retention closes at 9pm so he advised me to call them around 8:30ish cuz they'd just offer you whatever and go home..and it worked! God Is GOOD!

Not bad, some feature credits would have been awesome. :)


Thanks!, and your plan is looking good as well...As for your question on LD minutes....you can check on your profile...if you see my Screen shots....it shows my 100 LD minutes and then the 100LD minute discount

Here's what it looks like, no mention of 1000 LD mins and credit towards it. :(

http://img34.imageshack.us/img34/9791/37918042.jpg

[rshaikh]

$20-Corporate Plan-No System Access Fee

150 daytime mins + 50 bonus mins ($5 Credit)
1000 evenings and weekends after 6pm
Value pack-Voicemail, call display and 2500 text msgs-$10.00 ($5 Credit)
Free Incoming ($10 Credit)
Rogers to Rogers ($5 Credit)
150MB Data Plan-$15 ($15 Credit)
0.50-911 fee

Total after taxes--> $25.50 plus taxes $28!!!:D:D:D

[jamezgt]

$20-Corporate Plan-No System Access Fee

150 daytime mins + 50 bonus mins ($5 Credit)
1000 evenings and weekends after 6pm
Value pack-Voicemail, call display and 2500 text msgs-$10.00 ($5 Credit)
Free Incoming ($10 Credit)
Rogers to Rogers ($5 Credit)
150MB Data Plan-$15 ($15 Credit)
0.50-911 fee

Total after taxes--> $25.50 plus taxes $28!!!:D:D:D

how did u manage to get a $15 credit on your data?..is it a monthly plan credit or a data discount? if its a data discount does it say $5 data discount 3 times or just $15 data discount? i have a $5 data discount and they wont budge on giving me another $5 do you have any suggestions?
thanks

[Chocolinx]

Not bad, some feature credits would have been awesome. :)



Here's what it looks like, no mention of 1000 LD mins and credit towards it. :(

http://img34.imageshack.us/img34/9791/37918042.jpg

Since your 1000 LD minutes aren't showing. That means it hasn't be added to your account yet. You'll have to call in at your next bill and tell them to check and make sure its there. However if they promised you a credit for it, I'd see it being hard to get it back. Because, you already have 4 credits on there already. 4 is the limit for any normal credits. You can get more by VIP credits or Bundle credits, but those ones are separate. If you're wondering normal credits on your account include: Early Evening, Monthly, Incoming, and Data. The other 3 are pure non-sense and aren't actually "real" credits.

[deal_with_singh]

Not bad, some feature credits would have been awesome. :)



Here's what it looks like, no mention of 1000 LD mins and credit towards it. :(



I would recommend calling and making sure its apart of your plan...it could just be that it will start appearing on your next billing cycle.

[rayray913]

Since your 1000 LD minutes aren't showing. That means it hasn't be added to your account yet. You'll have to call in at your next bill and tell them to check and make sure its there. However if they promised you a credit for it, I'd see it being hard to get it back. Because, you already have 4 credits on there already. 4 is the limit for any normal credits. You can get more by VIP credits or Bundle credits, but those ones are separate. If you're wondering normal credits on your account include: Early Evening, Monthly, Incoming, and Data. The other 3 are pure non-sense and aren't actually "real" credits.

actually I dont think that is entirely true though, following is my plan and i got like 6 credits: $15 monthly credit, $5 monthly credit, rogers to rogers, unlimited incoming, $5 data and 50% monthly disc.

There is no limit in their system for giving out credits, I think it is all depends on the rep. So just keep trying until you get to a nice rep, and I can assure you that you will!!


http://img194.imageshack.us/img194/6113/picture3ob.png

[pogs]

Regarding the Govt Reg Recovery Fee, how does one go about switching to that fee instead of the SAF of 4.95?

Do we still pay the 911 fee on top of the GRRF?

Is it a simple swap of the fees?

Thanks,
pogs

[blue_moon]

Since your 1000 LD minutes aren't showing. That means it hasn't be added to your account yet. You'll have to call in at your next bill and tell them to check and make sure its there. However if they promised you a credit for it, I'd see it being hard to get it back. Because, you already have 4 credits on there already. 4 is the limit for any normal credits. You can get more by VIP credits or Bundle credits, but those ones are separate. If you're wondering normal credits on your account include: Early Evening, Monthly, Incoming, and Data. The other 3 are pure non-sense and aren't actually "real" credits.

I actually have the confirmation number and reps name noted with me. Actually two reps confirmed the same plan.


I would recommend calling and making sure its apart of your plan...it could just be that it will start appearing on your next billing cycle.

So, I guess I make a call again to confirm and maybe renegotiate the plan, since I have the opportunity to. Then, I will get my iphone. :cheesygri

[blue_moon]

Regarding the Govt Reg Recovery Fee, how does one go about switching to that fee instead of the SAF of 4.95?

Do we still pay the 911 fee on top of the GRRF?

Is it a simple swap of the fees?

Thanks,
pogs

Probably you need to change the plan or maybe even sign a contract. Probably you can get away with the contract and just change the plan to something better. I don't think there's 911 anymore with GRRF.

[kamzaf]

$31.75 incl tax

600 minutes daytime
500 min LD
Free incomong UL
CID, CC, CT, CW ( VISUA CID)
EVM 35 MESSAGES
One year contract ( retention deal)

2500 txt message unlimited

i was asking him to add vmm, but he was insisting on $5 more, How is this plan ?

thx

[HamsterGirl35]

Regarding the Govt Reg Recovery Fee, how does one go about switching to that fee instead of the SAF of 4.95?

Do we still pay the 911 fee on top of the GRRF?

Is it a simple swap of the fees?

Thanks,
pogs

Am I mistaken with GRRF?
I remembered reading some posts previoulsy that once one update from SAF (why is mine $6.95 and yours is only $4.95?) to GRRF, the basic plan is up by approx $5?

[grant]

Looks like a wicket plan to me! I thought mine was good but yours is better fo'sho

$31.75 incl tax

600 minutes daytime
500 min LD
Free incomong UL
CID, CC, CT, CW ( VISUA CID)
EVM 35 MESSAGES
One year contract ( retention deal)

2500 txt message unlimited

i was asking him to add vmm, but he was insisting on $5 more, How is this plan ?

thx

[pogs]

Am I mistaken with GRRF?
I remembered reading some posts previoulsy that once one update from SAF (why is mine $6.95 and yours is only $4.95?) to GRRF, the basic plan is up by approx $5?

Sorry, I meant 6.95....I was typing late at night. :o

[pogs]

Has anyone with a BB managed to get a $40 value pack with a 10 credit?

I am hoping a couple of calls will do the trick. :cheesygri

[flainers]

Right now I have the $12 CID/VM/125 texts plan from a few years back and I'm hoping to get it changed to the $10 CID/VM/2500 texts retentions plan... should I just call Rogers and say I want to cancel so they'll put me through to retentions, or should I be "honest" with what I want and see if I'll get the $10 plan.

Thanks!

[thetenken]

Right now I have the $12 CID/VM/125 texts plan from a few years back and I'm hoping to get it changed to the $10 CID/VM/2500 texts retentions plan... should I just call Rogers and say I want to cancel so they'll put me through to retentions, or should I be "honest" with what I want and see if I'll get the $10 plan.

Thanks!

Marge: Mr. Hutz! You're not suggesting that I bend the truth!
Lionel Hutz: Marge, there's "the truth" (frowns) and there's "the truth!" (smiles wide). Just take a look at some of our properties.
Marge: That house is tiny.
Lionel Hutz: We prefer to say "cozy".
Marge: That house is dilapidated.
Lionel Hutz: "Handyman's dream".
Marge: That house is on fire!
Lionel Hutz: "Motivated seller".

LOL just say whatever you need to say to get to retentions, regular CSRs cannot do much to help usually.

best of luck all!!!

[rshaikh]

Right now I have the $12 CID/VM/125 texts plan from a few years back and I'm hoping to get it changed to the $10 CID/VM/2500 texts retentions plan... should I just call Rogers and say I want to cancel so they'll put me through to retentions, or should I be "honest" with what I want and see if I'll get the $10 plan.

Thanks!

just be honest, that's how i got it!

[mike200015]

actually I dont think that is entirely true though, following is my plan and i got like 6 credits: $15 monthly credit, $5 monthly credit, rogers to rogers, unlimited incoming, $5 data and 50% monthly disc.

There is no limit in their system for giving out credits, I think it is all depends on the rep. So just keep trying until you get to a nice rep, and I can assure you that you will!!


http://img194.imageshack.us/img194/6113/picture3ob.png

:-0 What is the 50% monthly discount?? I've never seen that before. Does it credit 50% of your entire bill, or how does it work?

[rshaikh]

how did u manage to get a $15 credit on your data?..is it a monthly plan credit or a data discount? if its a data discount does it say $5 data discount 3 times or just $15 data discount? i have a $5 data discount and they wont budge on giving me another $5 do you have any suggestions?
thanks

well, i called and spoke to a very nice customer relations lady. She asked me what i wanted i said, "I don't use the data plan $25 one, but i don't want to cancel it because then ill have to pay a $100 cancellation fee."

So the rep said ok, i'll give you the retention data plan $15, plus a monthly credit for $15 each month.

I was happy after that! :D

[deal_with_singh]

well, i called and spoke to a very nice customer relations lady. She asked me what i wanted i said, "I don't use the data plan $25 one, but i don't want to cancel it because then ill have to pay a $100 cancellation fee."

So the rep said ok, i'll give you the retention data plan $15, plus a monthly credit for $15 each month.

I was happy after that! :D

ConGraatz!

[TimBitz]

rshaikh - you should have said you don't use your voice plan much...and see if she would've credited that as well...:cheesygri


Am I mistaken with GRRF?
I remembered reading some posts previoulsy that once one update from SAF to GRRF, the basic plan is up by approx $5?

Yeah, that is true. And I got stonewalled by 2 CSR's and 1 CR when asking for a SAF discount or $5 monthly credit recently. =/

[mike200015]

Yeah, that is true. And I got stonewalled by 2 CSR's and 1 CR when asking for a SAF discount or $5 monthly credit recently. =/

You should keep trying to get the SAF credit, I recently got them to add it to my account, but it did take about 4 calls. Try saying the previous rep was supposed to add it, but you don't see it on your account.

[vinnie33]

Right now I have the $12 CID/VM/125 texts plan from a few years back and I'm hoping to get it changed to the $10 CID/VM/2500 texts retentions plan... should I just call Rogers and say I want to cancel so they'll put me through to retentions, or should I be "honest" with what I want and see if I'll get the $10 plan.

Thanks!


I had that exact same plan and they offered me CID/VM/unlimited for $10. I didn't even ask. 5 yr Rogers customer.

[pogs]

No it will not change if you're switching from the $15 Unlimted Email and IM plan to a data plan. All that changes is that you'll be able to surf.
Are you switching to the $15 50mb (150 mb creatively)?

Is the $15 for 50 mb only avail out west?

[cutesnoopydoll]

You need to switch to a new plan, all existing old plan that has SAF and 911 cannot be removed.


Regarding the Govt Reg Recovery Fee, how does one go about switching to that fee instead of the SAF of 4.95?

Do we still pay the 911 fee on top of the GRRF?

Is it a simple swap of the fees?

Thanks,
pogs

[joey09]

Hi guys new to this thread and called into Rogers today for the first time and was offered...

$17.50 - 200min even/week@6
$10 - Call id, 2500text, Voicemail
$15 - 50mb
$2.58 grrf=
$44.18 Total

I took the deal as i was paying $65 for pretty much the same. How did i do ? Is this ok ?

[J-Wo]

Hi guys new to this thread and called into Rogers today for the first time and was offered...

$17.50 - 200min even/week@6
$10 - Call id, 2500text, Voicemail
$15 - 50mb
$2.58 grrf=
$44.18 Total

I took the deal as i was paying $65 for pretty much the same. How did i do ? Is this ok ?
Welcome aboard! You should be able to get 250 daytime mins and a $10 credit on your value pack. Did you have them save this offer in your file or did you already take it? Regardless just call back and say "Bell/Wind is offering me the following for $35 and I'm thinking of switching. They are giving me blah blah blah" and state the plan you want.

[Rohin]

Actually I'd say it all depends on the rep...It took me quite a bit of phone calls to finally get this plan. First call I ended up with same plan i had before which I was paying $90 after tax for and got it discounted to about $60+tax
Included:
Call #1: Switching to wind, they are way cheaper
250 mins $25
CID credited
VM credited
6GB data $30
Early evenings + weekends at 6 $5

Call #2: I'm still double minded, i don't think i like this plan and can be better off with wind
Got a discount added for data $5 discount
Got a discount added for early evenings +weekends
Got Free Rogers to rogers

Call #3: Wind is offering me much better plans but I think I want to stay with rogers, is there anything you can do for me?
Got unlimited incoming
Got $5 monthly plan discount
Got 100 LD Minutes free
Got 100 free text messages

Call #4: Wind has unlimited Texting, why am i only receiving 100 free.
Got Unlimited Texting (including mms)
Rep asked me if I wanted Name display with Call display for free....I say why not? :P

Call #5: Wind is offering me enough credit to cover my ECF if I port over as well as $150 credit towards my account. Is Rogers willing to PM the $150. I'd like to stay with rogers but will rather move to wind if its cheaper.

Rep comes and tells me...I can see you've been a loyal cutomer for almost a year now, so I can credit your account $10 for rest of cycle

Got $10 credit
Got 100 bonus minutes

*Note there were numerous calls in between but I got nothing from those so I didn't mention them lol

deal_with_singh, i think your plan blows everyone else's out of the water. I guess I feel a little ashamed to keep calling back like you did, but if it saves me a bundle then why not? I'm curious as to how long you waited between calls? Did you make several calls in one day or did you wait a couple of days between calls? And was this all within the 15 day period after you signed the new contract? My sense is that there is a lot more bargaining power if it is done within the 15 days.

Here's what I got (not great, i think I will call back and get more):

Base plan: $50 Smartphone-My5 Canada plan

250 DT mins (150+50 bonus+50 bonus)
1GB data (500 MB data + 500 MB data for free, $5 double data fee waived)
2500 Text/VM/CID
My5 Canada-Wide
Added unlimited network calling ($10 extra)
Iphone 3GS $299 + $35 Activation Fee
First four months free (I complained about Wind's $150 credit and they took 4 x $50 off)

Total = $50 + $10 + 2.58 = $62.58 per month before taxes

Note: I had to call back and ask for an additional 50 bonus minutes...I already had 250 DT mins with my previous Rogers retentions plans and they cut me down to 200 with this one, so I made them give me back what I was already getting, but they wouldn't budge on much more than that.

I just signed on yesterday and I haven't even received my phone in the mail yet. What else do you guys think I can bargain for and how do you suggest i approach them? I really think my plan should only be about $50 + tax and that I should also have unlimted incoming. I've been with Rogers since 2004.

[blizzah]

I call in referencing Wind.

Ask to cancel.

Ok, I'll get the cancel done for you.


Wtf

[Zangetsu]

I call in referencing Wind.

Ask to cancel.

Ok, I'll get the cancel done for you.


Wtf

lol , i know how u feel. i talked to retention to get a better grandfather plan, they couldnt do it. so i canceled now im on wind. they admited to me thier plans cant beat winds unlimited. i been with rogers for 8 years too. soo much for loyalty it means nothing at rogers..

[blue_moon]

I call in referencing Wind.

Ask to cancel.

Ok, I'll get the cancel done for you.


Wtf

Too bad! Maybe little patience could have worked.


I would recommend calling and making sure its apart of your plan...it could just be that it will start appearing on your next billing cycle.

So, I called and 1000 LD appears now with credits towards it.

[blue_moon]

Here's what I got (not great, i think I will call back and get more):

Base plan: $50 Smartphone-My5 Canada plan

250 DT mins (150+50 bonus+50 bonus)
1GB data (500 MB data + 500 MB data for free, $5 double data fee waived)
2500 Text/VM/CID
My5 Canada-Wide
Added unlimited network calling ($10 extra)
Iphone 3GS $299 + $35 Activation Fee
First four months free (I complained about Wind's $150 credit and they took 4 x $50 off)

Total = $50 + $10 + 2.58 = $62.58 per month before taxes

Note: I had to call back and ask for an additional 50 bonus minutes...I already had 250 DT mins with my previous Rogers retentions plans and they cut me down to 200 with this one, so I made them give me back what I was already getting, but they wouldn't budge on much more than that.

I just signed on yesterday and I haven't even received my phone in the mail yet. What else do you guys think I can bargain for and how do you suggest i approach them? I really think my plan should only be about $50 + tax and that I should also have unlimted incoming. I've been with Rogers since 2004.

You can do much better, maybe try switching to 17.50 plan and get My 5 credited which could lower down your bills by atleast 15 bucks.

[ezack]

I just signed on yesterday and I haven't even received my phone in the mail yet. What else do you guys think I can bargain for and how do you suggest i approach them? I really think my plan should only be about $50 + tax and that I should also have unlimted incoming. I've been with Rogers since 2004.

You could ask for free incoming and early evenings but as far as I know msf credits will not work with any new voice/data combo plans. I had what you have with more features for far less but the credits would not work so I end up splitting data and voice apart to get the discounts.

[mike200015]

Just called in and mentioned WIND is offering a better deal with free incoming, network calling and bonus minutes. It took a few calls, but I got a rep to add on free UL Incoming and another rep added 100 Bonus mins.

Here is my plan from the website, the LD is 1000LD mins but the old $5 version. The monthly plan credits are $5, $10 and $15, and there is also a SAF credit for $6.95 but doesn't show yet since it only kicks in end of March. I am pretty happy with this :razz: Can probably get more added on speaking to other reps.
So keep calling and get some free stuff added on!
http://img65.imageshack.us/img65/2628/screenshot20100318at915.png

[ezack]

You can do much better, maybe try switching to 17.50 plan and get My 5 credited which could lower down your bills by atleast 15 bucks.

I thought my5 Canada wasn't compatible with the 17.50 plan? That's what retentions was telling me.

[macross_2ca]

Hi this is my first time trying to get my phone down on price but was rejected cause I didn't know what to say.
My plan is roughly $70 on a iPhone plan.
-$10 voiceplan with 250 mins
-$20 iPhone value pack with unlimited text/picture/photo/CID/vvmail
-$30 6gb data plan
-$7 SAF
-$5 Rogers to Rogers
discount
-$5 credit 3years
-free early 6pm

I'm in Manitoba and don't have wind and don't understand what you say to retentions for a better deal. Still have 2 years left on my iPhone plan

[Newman26]

I thought my5 Canada wasn't compatible with the 17.50 plan? That's what retentions was telling me.

I'd like clarification on this as well. I've called 3 times now since switching to the $17.50 EPP plan and asked if I could get My-5 Canada back on my account so I could switch my smart phone value pack ($20) to the retentions value pack ($10) as I text 5 numbers mostly and 2500txt/month would more than suffice but was told that it could not be done in their system.

[ezack]

I'd like clarification on this as well. I've called 3 times now since switching to the $17.50 EPP plan and asked if I could get My-5 Canada back on my account so I could switch my smart phone value pack ($20) to the retentions value pack ($10) as I text 5 numbers mostly and 2500txt/month would more than suffice but was told that it could not be done in their system.

The only thing that's compatible with the $17.50 plan is the unlim canada for $20 or unlim na for $30. Personally I would stick to the $45 400min my5 canada wide bang for buck.

[Newman26]

The only thing that's compatible with the $17.50 plan is the unlim canada for $20 or unlim na for $30. Personally I would stick to the $45 400min my5 canada wide bang for buck.

Hmmm...I was already on the $45 my-5 but they refused to do any credits whats so ever towards the actually voice plan. I will have to call again and hope I get a good rep and let him/her know exactly what I need. Thanks ezack.

[drhorrible]

*amazing plan*

this is by far the best plan in the thread

[blue_moon]

I thought my5 Canada wasn't compatible with the 17.50 plan? That's what retentions was telling me.

Maybe this is wrong, but there's probably two 17.50 plans. One is EPP and another is retention (need to be confirmed). Because, before signing up the new contract, it used to say EPP on my profile and they could never add any features, not even 100 LD mins. And when I said, I want to sign up for new contract with these many features and would like to keep the present plan, they did. But when I look at my profile, it's not EPP anymore. I was offered My-5 and I said I would like 1000 LD instead.

[ezack]

I had a sweet plan but my msf credits wouldn't work with the new voice/data combo plans so I had to separate the voice and data. This is setup in their systems so the combo plans wouldn't be further discounted by any msf credits.

Before:
200 MY5 Canada-Wide with 500mb
VisualVM / UL sms/mms
500mb double data
R2R
Free incoming
Even/Wknd 6pm-7am
100 LD mins

$50+$20+$5-$30msf-$10data

Total $35+grrf+tax

Credits didn't work, ended up paying full price for plan...Lol, but got them to credit me $55 for 3 next months(total credits including features) for the problem.

Now :

400 MY5 Canada-Wide
CID/VM/2500TXT with Vvm & no mms
1gb data
R2R
Free incoming
Even/Wknd 6pm-7am
100 LD mins

$45+$30+$10-$30msf-$15data

Total $40+grrf+tax

Okay with it but I'll be paying more for minutes that I won't use. And I was able to keep the 3x$55.

[drhorrible]

How do you have visual voicemail with the retention value pack?

[ezack]

Maybe this is wrong, but there's probably two 17.50 plans. One is EPP and another is retention (need to be confirmed). Because, before signing up the new contract, it used to say EPP on my profile and they could never add any features, not even 100 LD mins. And when I said, I want to sign up for new contract with these many features and would like to keep the present plan, they did. But when I look at my profile, it's not EPP anymore. I was offered My-5 and I said I would like 1000 LD instead.

Are you sure its my5 local not my5 Canada that works with the $17.50 plan. As far as I know the epp is dead and gone and only $17.50 plan available is the retentions one.


How do you have visual voicemail with the retention value pack?

What rep did was charged me for the $10 retention value pack then another for vvm for another $8 then had that credited back.

[shopper-X]

Is the $15 for 50 mb only avail out west?

No, this is a nationwide retentions only offer. The plan details are:
$15 will give you 150 mb for any non-Blackberry smartphone
or
$15 will give you 50 mb for any Blackberry smartphone.

How you get 150 mb for a Blackberry is you tell the rep you are switching to an Android or other brand cell phone in the next day or two.
After that call is done and you lose your Blackberry Internet Service (BIS), so you have to call the Data Customer Service line (not tech support) and say that the rep switched your plan and your Blackberry stopped working. If they seem confused, ask them to check "if the rep added the APN3CON or something-a-rather" to your account. They should add the APN3CON (better known as BIS access) to your account and that's it, 150mb of BB data for $15!