[Merged] Hot deal for Rogers Wireless Customers

[DaiMikeGor]

Buy with an early HUP you would have to pay the full price right??

No, they give you the phone @ a subsidized price not full price. You'll have to renew your contract though.

[jcforum]

No, they give you the phone @ a subsidized price not full price. You'll have to renew your contract though.

so what is the HUP reset trick for then?? to get it at a more subsidized price??

[excessnet]

So I called Rogers today to verify the 6GB Term.... They said that once the term is over I am on a month to month...

It doesnt make sense...

I dont want to lose the 6GB data in 2011.

Can I ask them to extend it and if they would offer me more credits

I asked 3 rep to be sure, the alll told me the same things.

in 2011, the promotion will be removed, but not the 6GB until you touch it. They explain me is like a protection so they won't move you to 1GB/30$ if the 6GB/30$ is not available anymore.

[DaiMikeGor]

so what is the HUP reset trick for then?? to get it at a more subsidized price??
i believe so, it marks your eligibility date back more so you can get the phone at a more subsidized price. i'm not really too sure though, should ask the gurus here


I asked 3 rep to be sure, the alll told me the same things.

in 2011, the promotion will be removed, but not the 6GB until you touch it. They explain me is like a protection so they won't move you to 1GB/30$ if the 6GB/30$ is not available anymore.

HA! don't believe them, they just want to keep you "locked up" when i got the 6gig plan it was when i upgraded to the iphone 3g. at that time the reps keep telling me to get it because the "promo" was for a limited time only! HAHA now its back again, i highly think they will extend the promo AGAIN.

[Hata]

I asked 3 rep to be sure, the alll told me the same things.

in 2011, the promotion will be removed, but not the 6GB until you touch it. They explain me is like a protection so they won't move you to 1GB/30$ if the 6GB/30$ is not available anymore.

Yup. I got the same answer as well.

[Shadow79]

Is it better to negotiate all the features you want before you sign a 3 yr contract OR just accept a decent one and then add features later?

I assume you'll have more bargaining power if you're nearing the end of contract; How do you ask to add and credit features if you're a newly renewed customer?

Thanks.

[cashinstinct]

Is it better to negotiate all the features you want before you sign a 3 yr contract OR just accept a decent one and then add features later?

I assume you'll have more bargaining power if you're nearing the end of contract; How do you ask to add and credit features if you're a newly renewed customer?

Thanks.

You say stuff like: I have family, I have both a girlfriend and a wife, I forgot to ask about this, I thought I had this included, I wondered if we could do something...

Anything, try.

Good luck.

[yeungnga]

Anyone managed to get an iPhone 4 thru Customer Relations today?

[S_A_W]

anyone have the inside scoop on when iPhone 4's will be in stock again? How about the white ones?

[Ice]

I asked 3 rep to be sure, the alll told me the same things.

in 2011, the promotion will be removed, but not the 6GB until you touch it. They explain me is like a protection so they won't move you to 1GB/30$ if the 6GB/30$ is not available anymore.

Rogers and many places (e.g. banks) are usually good about letting you "grandfather" your plan - letting you keep what you already have even if it's no longer available. Occasionally they'll force everybody off but it's not as common.



Is it better to negotiate all the features you want before you sign a 3 yr contract OR just accept a decent one and then add features later?

I assume you'll have more bargaining power if you're nearing the end of contract; How do you ask to add and credit features if you're a newly renewed customer?

Thanks.

People say both, but personally I agree you have more bargaining power if you're nearing the end of the contract. After all, they have a lot more to lose (YOU) if you have no obligations to stay. It costs a company a LOT more money acquire a new/old customer than to keep an existing one...

On the other hand, after you sign up with a contract, you can still call in to have a chat and get more things added/credited on your account. As long as you play by the rules and play nice, you can get a lot done... just take it slow. I say get something you're okay with and then commit to a contract, then after you can work on bonuses!

[ThinkFast23]

I just called Track and Trace department. Within 24 hours, my HUP Reset should be good to go! I am so excited! I will let you all know if I can get the iPhone for 159/269 tommorow.

[noisewater]

I just called Track and Trace department. Within 24 hours, my HUP Reset should be good to go! I am so excited! I will let you all know if I can get the iPhone for 159/269 tommorow.

Nice work! I was just about to do the same thing right now lol

Edit

bahhh their systems are going through unscheduled maintenance lol

[ivylai]

Hi all,

I have this plan before
29 tax in for

250 min
6@ wd free, free weeend
voice, display, call waiting
R2R

Now I got offer:
200 min
6@ wd free, free weeend
voice, display, call waiting
R2R
Call forward
2500 text
unlimited incoming call
tax in $28.34

They also offer data plan 150mb for 10 (5off)

Do you think i am able to ask 500mb for 10 with 10 off?

What else I can ask?

I realllly need to update my phone but i am still within the 24 month upgrade period....Did anyone can ask them to lower the hardware price over the phone?

thanks you

[Kirbyprime]

Nice work! I was just about to do the same thing right now lol

Edit

bahhh their systems are going through unscheduled maintenance lol

I think I'm going to give up calling retentions and just call track/trace. Are they able to put notes on your account or is that only customer services?

Just to confirm, is their # 1-800-704-2474 ?

[noisewater]

I think I'm going to give up calling retentions and just call track/trace. Are they able to put notes on your account or is that only customer services?

Just to confirm, is their # 1-800-704-2474 ?

THat's the one. I have no idea about notes though

[msqrade]

Rogers and many places (e.g. banks) are usually good about letting you "grandfather" your plan - letting you keep what you already have even if it's no longer available. Occasionally they'll force everybody off but it's not as common.




People say both, but personally I agree you have more bargaining power if you're nearing the end of the contract. After all, they have a lot more to lose (YOU) if you have no obligations to stay. It costs a company a LOT more money acquire a new/old customer than to keep an existing one...

On the other hand, after you sign up with a contract, you can still call in to have a chat and get more things added/credited on your account. As long as you play by the rules and play nice, you can get a lot done... just take it slow. I say get something you're okay with and then commit to a contract, then after you can work on bonuses!

The one thing that annoyed me a few years back was the $9 value pack that became $10 then $11 then $12. It wasn't that good of a deal at all but that was one thing they for some reason didnt grandfather.

[starwatcher]

I just called Track and Trace department. Within 24 hours, my HUP Reset should be good to go! I am so excited! I will let you all know if I can get the iPhone for 159/269 tommorow.

Did you use the words HUP reset with track and trace?

[Sniper001]

Did you use the words HUP reset with track and trace?
Im interested to see if that goes through...

[noisewater]

Did you use the words HUP reset with track and trace?

Haha i didnt. I just told them that I've been stuck on my crappy old cell for a few weeks now.

Result: "I'll take the necessary steps to push this through in the next 24 hours and then you'll be able to get any phone you want."

GORLAMI!

[rg1980]

Hey everyone

I just got my iphone 4 yesterday but on rogers.com it says i'm still eligible for the subsidized pricing on their upgrade eligibility tool online.

Anyone else still see this after upgrading?

Thanks in advance for everyone's help :)

[noisewater]

Hey everyone

I just got my iphone 4 yesterday but on rogers.com it says i'm still eligible for the subsidized pricing on their upgrade eligibility tool online.

Anyone else still see this after upgrading?

Thanks in advance for everyone's help :)

Call and find out. If you are, order another and sell that bastard ASAP!

[starwatcher]

Hey everyone

I just got my iphone 4 yesterday but on rogers.com it says i'm still eligible for the subsidized pricing on their upgrade eligibility tool online.

Anyone else still see this after upgrading?

Thanks in advance for everyone's help :)

I don't think that tool updates too quick. CSR's say I am eligible as they received my phone back, but tools says I am not.

[rg1980]

Call and find out. If you are, order another and sell that bastard ASAP!

lol......thats the plan......I'll call and keep you guys posted :)

[bbdino]

I just called Track and Trace department. Within 24 hours, my HUP Reset should be good to go! I am so excited! I will let you all know if I can get the iPhone for 159/269 tommorow.

LOL Thinkfast! I was doing the same thing too.
I was talking to a nice rep @ track and trace and she told me they do get daily shipments!

So we'll just have to keep calling!!

Update: i'm still on the phone with the nice rep and she's trying to put me thru Iphone sales...
is there such dept??

Update 2: got transferred to Csr instead...darn
that guy sounded pretty new, he's reading to see if there's an exception he can made for me since I said I have no phone to use. But of course according to the "manual", he said you can only pick it up through stores.....
Again, NOT TRUE! The tracking dept rep was telling me she process hundreds of shipment each day

[noisewater]

Rogers main system is updating right now, so any calls to retentions are a waste of time.

I just spoke with a chick about improving my brother's plan, and after talking with her for a while she informed me at the end of the call that systems had been down and will be for another few hours haha.

[Ice]

The one thing that annoyed me a few years back was the $9 value pack that became $10 then $11 then $12. It wasn't that good of a deal at all but that was one thing they for some reason didnt grandfather.

I think I remember it being $9 too! Too bad grandfathering usually doesn't apply to changes (vs. discontinuing) feature/programs. Oh well...

[anwoo]

Did anybody get LD minutes added recently?

The rep I spoke to last night said it's no longer available in the system.

[cashinstinct]

Did anybody get LD minutes added recently?

The rep I spoke to last night said it's no longer available in the system.

got 1000 LD minutes Aug 25 (yesterday) by saying about how I miss calling my family with my cellphone.

I was offered 1000 LD free first, without much nego.

try another rep, good luck.

[bbdino]

Is it possible to combine the feature credits to mfc?

I have separate line items for each features (ie UI, LD, UNC...etc)

How can I get them to combine them? I eventually want to cancel the feature and save myself some $$

Any advice?

[skanji]

I don't think that tool updates too quick. CSR's say I am eligible as they received my phone back, but tools says I am not.

When I spoke with a CSR recently (ie. the last 48 hours), they told me Management has changed their policy and whatever it says on the website is what will be honored.

I do confess that I was told the same thing you were told leading up to 2 days ago a couple of times.

When she said they would honor the 159 price, I made her put a note on my account saying that it was okay. She said she would but there isn't a need as the website now trumps all.

Go get your iphone (if you can find one!)

[wiebecj]

I too upgraded my phone on launch day and it still shows as $159 / $249 on the website when i check. Not likely they'll give me a 2nd one though :-) That would be too sweet

[Ccmboy]

I too upgraded my phone on launch day and it still shows as $159 / $249 on the website when i check. Not likely they'll give me a 2nd one though :-) That would be too sweet

i'd go try if i were u ... some ppl have manage to get 2 from rogers for subsidized price

[mrperfect]

I just called Track and Trace department. Within 24 hours, my HUP Reset should be good to go! I am so excited! I will let you all know if I can get the iPhone for 159/269 tommorow.

Please dont put high hopes on that. It can take upto 10 BUSINESS days for the processing. After receiving your product the warehouse needs to verify everything and then send the paperwork to track and trace department. The track and trace department are very busy nowadays due to heavy traffic. There will be lots of paperwork already stacked. They will scan the barcode on the paper and then process your reset. Unless the agent specially gets up and pulls your paper among the stack to expediate your process please expect to see some time before you hear the confirmation.

[mrperfect]

I think I'm going to give up calling retentions and just call track/trace. Are they able to put notes on your account or is that only customer services?

Just to confirm, is their # 1-800-704-2474 ?

Yes they will put notes also. However be advised there are TWO TYPES of notes. One only for internal track and trace department and the other one is the regular one. A regular interaction note starts with i followed by 9 digits. Sometimes track and trace uses internal notes that are only available within their department. These will be any alphabet followed by 6 digits.

[phonzy]

So I called Rogers today to verify the 6GB Term.... They said that once the term is over I am on a month to month...

It doesnt make sense...

I dont want to lose the 6GB data in 2011.

Can I ask them to extend it and if they would offer me more credits

[wiebecj]

i'd go try if i were u ... some ppl have manage to get 2 from rogers for subsidized price

damn.... i really should

[bbdino]

Please dont put high hopes on that. It can take upto 10 BUSINESS days for the processing. After receiving your product the warehouse needs to verify everything and then send the paperwork to track and trace department. The track and trace department are very busy nowadays due to heavy traffic. There will be lots of paperwork already stacked. They will scan the barcode on the paper and then process your reset. Unless the agent specially gets up and pulls your paper among the stack to expediate your process please expect to see some time before you hear the confirmation.

I talked to the rep and she confirmed the two phones that was sent back were deactivated. That should mean it's been reset?

[mrperfect]

Did you use the words HUP reset with track and trace?
Yes you can simply enquire with them. A better way of asking is like this. Inform them that you returned an unopened hardware back to them and they received this on so and so date according to UPS. You are calling to find out when your "HARDWARE UPGRADE ELIGIBILITY WILL BE RESET" so that you can do a hardware upgrade. Tell them that there is a stock at your local store and you are in a bit of hurry if they could reset your eligibility so that you can go and get the iphone.

However I really caution everyone to avoid calling multiple times again and again.. Please be a little patient as you can really screw yourself up if you call too much and I recommend to let time do its due process. Eventhough most of them usually dont care what your intentions are there are certain mean and bad people who unnessecary will go out of their way to mark down your account with notes that will try to restrict you from getting an Iphone specfically while allowing anything else to be made available.

[mrperfect]

I talked to the rep and she confirmed the two phones that was sent back were deactivated. That should mean it's been reset?

If you sent the products unopened then there is nothing to deactivate. Also be advised that the retention reps usually dont have any idea about returns. They simply check the eligibility thru the system and have no further knowledge. It is always wise to directly talk to track and trace department. Just like sales and shipping department whose order number starts like 1500012345 and the regular reps will not be able to pull up this info except the sales and shipping department.

[phonzy]

Hello MrPerfect

Can you assist me with your expert advise....

Please see posting number #38035

Thanks

[mrperfect]

Can I ask them to extend it and if they would offer me more credits

Just tell them to resign you for the 6GB blackberry data plan. This will automatically extend you for the next 3 years. Getting any additional credits always depends on the individual agent you speak with. It is always a case of yes or no.
Option 2 is to wait till next July when iphone 5 will be launched and then resign the new 6gb data plan that will be definately available during this time period.

[phonzy]

Just tell them to resign you for the 6GB blackberry data plan. This will automatically extend you for the next 3 years. Getting any additional credits always depends on the individual agent you speak with. It is always a case of yes or no.
Option 2 is to wait till next July when iphone 5 will be launched and then resign the new 6gb data plan that will be definately available during this time period.

Thx

Right now I have $5 credit Data till 2013 so it might be better to wait..

The Retention dept also placed a note stating that once the term is over is month to month...

What would you do!!!!!

[bbdino]

If you sent the products unopened then there is nothing to deactivate. Also be advised that the retention reps usually dont have any idea about returns. They simply check the eligibility thru the system and have no further knowledge. It is always wise to directly talk to track and trace department. Just like sales and shipping department whose order number starts like 1500012345 and the regular reps will not be able to pull up this info except the sales and shipping department.

I was talking to the tracking dept and she told me both phones had been deactivated (mine were the defective and the replacement one). She said she put down notes in my account and saying close file. So that should be done?

and of cos stupid me, forgot to take down the interaction #, just got her name.

[mrperfect]

Rogers system are down therefore any department will be unable to pull up your account. They are also out of stock for Iphone 4 at the moment just asked them to do an inventory check. They are expecting some shipments on Tuesday and they are 'In transit"
Hopefully will be able to get my 3rd Iphone 4 and use the profit to pay them back the caller id fee for the next 4 years. This means I will stick to my promise of not paying them anything extra from my own pocket! :cheesygri

[Kokobomb]

Thx

Right now I have $5 credit Data till 2013 so it might be better to wait..

The Retention dept also placed a note stating that once the term is over is month to month...

What would you do!!!!!

Month to month just means that you're not on contract anymore and you can quit anytime. The plan should stay the same (except for credits, which may be removed whenever they are noted), so you won't lose your 6gb data. You keep your plan the same unless you decide to make any changes and agree with a representative.

[mrperfect]

I was talking to the tracking dept and she told me both phones had been deactivated (mine were the defective and the replacement one). She said she put down notes in my account and saying close file. So that should be done?

and of cos stupid me, forgot to take down the interaction #, just got her name.

You misunderstood. They have deactivated your IMEI for your phone. They do not have the ability to reset your elibility date, that can only be done by the track and trace department. However they do have the ability to offer you a early hardware upgrade. Both look the same but they are actually different situation. :o

[mrperfect]

Thx

Right now I have $5 credit Data till 2013 so it might be better to wait..

The Retention dept also placed a note stating that once the term is over is month to month...

What would you do!!!!!

The month to month is only for your data plan, means should you wish to cancel it you dont have to pay the cancellation fee. However your plan term should be till 2013 if you have recently negotiated a plan thru retentions. Personally there is no harm to wait till next july and then resign to the new 6GB made available then since you are good to go till then.

[Shadow79]

Has anyone tried to call and asked to be transfer to retentions because they offered them a plan?
Is this a good approach to speak to retentions immediately as there is a plan offered by them indicated on the note.?

[bbdino]

You misunderstood. They have deactivated your IMEI for your phone. They do not have the ability to reset your elibility date, that can only be done by the track and trace department. However they do have the ability to offer you a early hardware upgrade. Both look the same but they are actually different situation. :o

oh..I was talking to tracking and tracing dept but I guess I thought it's automatically reset when she said it's been deactivated.

I'll have to call back to tracking and tracing then to confirm?

[mrperfect]

To anyone reading the above notes and getting confused with the returns and reset process, I dont blame you. It is infact very complicated and confusing at times, I tried to be clear in my explanation but trust me the whole process is indeed confusing.

Also anyone wondering if this can only be done with the new Iphone 4 or anything else. This can be done with any phone that is hot in the market.
I have done this in 2008 with a Blackberry 8310 by a Blackberry 8700. In 2009 I did this again with a 3GS by getting a Palm pre. In 2010 I did this again for an Iphone 4 by returning a 3gs. Infact this year accidently it got reset twice somehow resulting in me getting two Iphone 4.

[icemasta]

No one answered my question for a week ago. So I'll just post it again.

Is it possible to takeover an account and port in a number all at a Rogers store or do I have to do everything over the phone? Also, which is a better idea overall if it matters?

I do have a Rogers Wireless account number, just no plan attached to it if it makes any difference.

[mrwinky]

So Ive got a question in regards to a new plan I nego for my Mother in Law, they documented it on file. But now we need to find an Iphone4, Should I switch her over to the plan now? ($5 a month more then she pays now) and go on the hunt for an Iphone 4? Or possible line up at the Apple Store to get her one? Cause if I go to Apple and get her one they will need data on the account in order to give her it. Not sure which comes first the horse or the cart on this one. As well She was told $399 through retentions, and website says $159. Now the retentions guy said cause her plan is only $28.xx is why its $399. If thats the Case does it make sense ot line up at apple and get it at $159, having them add some type of data plan, and then calling back in and getting it switched to the retentions plan. A little confused as to how to do it.


Winky

[mrperfect]

No one answered my question for a week ago. So I'll just post it again.

Is it possible to takeover an account and port in a number all at a Rogers store or do I have to do everything over the phone? Also, which is a better idea overall if it matters?

I do have a Rogers Wireless account number, just no plan attached to it if it makes any difference.

You can do it both ways but it is better to do it over the phone with retentions. If you walk into a store to do a TOR they will really PUSH you to get one of their "store plans" which are a downright ripoff.

[phonzy]

Mrprefect....

Did you get a reset twice on the same line......

Can you direct me to how did you pull that off with 2 iphone's...

i am strugling to get a first HUP blackberry...

[mrperfect]

1. You need a data plan to get the Iphone 4.
2. Convince retentions to offer you a early hardware upgrade for the subsidised price.
3. Get it from retentions. Not worth running around and standing in the lines. They are really ill equipped and downright negligent to keep customers informed as everyday people waste their times with high hopes due to no clear information.


So Ive got a question in regards to a new plan I nego for my Mother in Law, they documented it on file. But now we need to find an Iphone4, Should I switch her over to the plan now? ($5 a month more then she pays now) and go on the hunt for an Iphone 4? Or possible line up at the Apple Store to get her one? Cause if I go to Apple and get her one they will need data on the account in order to give her it. Not sure which comes first the horse or the cart on this one. As well She was told $399 through retentions, and website says $159. Now the retentions guy said cause her plan is only $28.xx is why its $399. If thats the Case does it make sense ot line up at apple and get it at $159, having them add some type of data plan, and then calling back in and getting it switched to the retentions plan. A little confused as to how to do it.


Winky

[mrperfect]

Mrprefect....

Did you get a reset twice on the same line......

Can you direct me to how did you pull that off with 2 iphone's...

i am strugling to get a first HUP blackberry...

yes same account and same line. Dont know how that happened. Since I was calling them all over with multiple interaction numbers. It got reset once and I got my iphone on launch day. Someone reset it again by mistake after two weeks so I got another iphone. I really dont know what went wrong but yeah thats what happened.
However the 3rd iphone im getting now is due to a completely different situation and does not involve the reset trick.

[Kokobomb]

I'm sure I should be thinking of this myself, but what sort of things can you inquire about when calling into retentions for an iphone 4? All I can think of is to check my eligibility (I know I'm eligible cuz I've never done a HUP) and where to get the iphone 4 other than rogers and apple stores. Anything else I can talk about with the reps to coerce them into offering me an iphone?

[leslie.leong]

I just called in to their direct line and the rep told me that their system is down. They don't have access to billing nor contract changes.
She said she was from Vancouver and it has been down since her shift started at 7am.

[Ccmboy]

I'm sure I should be thinking of this myself, but what sort of things can you inquire about when calling into retentions for an iphone 4? All I can think of is to check my eligibility (I know I'm eligible cuz I've never done a HUP) and where to get the iphone 4 other than rogers and apple stores. Anything else I can talk about with the reps to coerce them into offering me an iphone?

my fone fell into the toilet when i was peeing and now its filled with pee.. i tried to open it and dry it but it burned thru some connectors already ...
AND the fone is yellow now :mad:

[coldpower27]

my fone fell into the toilet when i was peeing and now its filled with pee.. i tried to open it and dry it but it burned thru some connectors already ...
AND the fone is yellow now :mad:

LOL eww....:lol:

[Ice]

my fone fell into the toilet when i was peeing and now its filled with pee.. i tried to open it and dry it but it burned thru some connectors already ...
AND the fone is yellow now :mad:

Are you familiar with the concept of too much information?? :razz:

[Kokobomb]

my fone fell into the toilet when i was peeing and now its filled with pee.. i tried to open it and dry it but it burned thru some connectors already ...
AND the fone is yellow now :mad:

lol i don't think any representative would want to give me an iphone if i say that.

[Snipeshow]

Argg so the systems are down? I was going to call in and try to get my Admin fees waived from the two iphones i bought. Hey mrP, did you get the fee outright waived, or just in the form of temporary credits?

[761349]

Does calling *611 use up my daytime minutes?

[Kirbyprime]

Does calling *611 use up my daytime minutes?

Nope.

[Ccmboy]

lol i don't think any representative would want to give me an iphone if i say that.

i thought u got my concept..
basically call in make up a story of ur fone dying .. no reception whatever ..
then after ur sad story say.."oh god what do u think i can do?"
let them go thru some fones with u .. eventually u guys will land on the iphone

[jon604]

Does calling *611 use up my daytime minutes?

but checking your voice mail does cost minutes. I wish i didn't give up my visual voice mail (data only) and r2r to check VM on the value pack.

I called Rogers a few times and they tell me they don't stock the iphone 4 in their call centre warehouse. They are directed to the stores. Is that true or they giving me BS so I don't keep calling back?

[Kokobomb]

i thought u got my concept..
basically call in make up a story of ur fone dying .. no reception whatever ..
then after ur sad story say.."oh god what do u think i can do?"
let them go thru some fones with u .. eventually u guys will land on the iphone

it was hard to tell whether that was a joke or a concept lol. But okay, i'll give it a try. Although, I have a feeling they'll just tell me to go to the nearest rogers store to get a replacement.

[Kokobomb]

but checking your voice mail does cost minutes. I wish i didn't give up my visual voice mail (data only) and r2r to check VM on the value pack.

I called Rogers a few times and they tell me they don't stock the iphone 4 in their call centre warehouse. They are directed to the stores. Is that true or they giving me BS so I don't keep calling back?

A few people have been getting their iphones through the call centers. Keep calling back. Although I'm not sure what they can do even if they had stock as it seems their systems are down...

[jon604]

A few people have been getting their iphones through the call centers. Keep calling back. Although I'm not sure what they can do even if they had stock as it seems their systems are down...

I didn't hear anyone getting iphones from the call centre lately. I've been calling in often but right away they tell me the same story, they don't stock them at the call centre anymore. Maybe they noted on my log, "direct him to store"?

[little_fatboy]

ahhh they re systems r down,

and they tried to offer me this ****** thing called a plan

unlimited text
early evenings and weekends
150 daytime

36.86 with tax included

BUT NO CALL DISPLAY!

whata a bad plan

my current plan is way better, i have no idea how to talk to them anny suggestions
my current plan is

200 day time
free after 8/weekends
call display
250 texts
1000 r2r

how do i try to talk to these ppl? the guy told me he thought what he offered is a pretty good deal but they cant look at current plans right now cuz the system is down, ahh i made the mistake of telling him what i wanted because he asked me what i was looking for, i should have asked him what kind of retentions plans they have .......

[Ice]

ahhh they re systems r down,

and they tried to offer me this ****** thing called a plan
...
how do i try to talk to these ppl? the guy told me he thought what he offered is a pretty good deal but they cant look at current plans right now cuz the system is down

Keep your cool, say thanks, and try again later with a different rep when the systems are up. There is no magic... it takes many tries with many reps for some of the better plans out there!

[noisewater]

Sweet. Just got unlimited incoming on my bro's account for him*. Now he's got

$40.08 + Tax | 200 + EW @ 6 | 1000 LD | Unlimited Incoming | 6 GB | CID / VM / 2500 Texts

Next I just need to smash another $10 off, get more bonus minutes and unlimited network calling and he's got my plan.

*And yes, systems are down, but I got the reference # for the offer, so same thing.

Now, back to getting another $10 data discount for me lol

[noisewater]

how do i try to talk to these ppl? the guy told me he thought what he offered is a pretty good deal but they cant look at current plans right now cuz the system is down, ahh i made the mistake of telling him what i wanted because he asked me what i was looking for, i should have asked him what kind of retentions plans they have .......

CHeck my sig for some great tutorials.

Don't ask what type of retention plans they have. They'll automatically know you're up to something.

Second, any time you get a rep who offer's you what they think is a "good deal", you are probably wasting your time. Hang up midsentence or end that call ASAP before they can note it.

Third, if they ask you what you want, skirt the issue somewhat. Tell them you think you're paying too much, you are worried about minutes, etc. That forces them to make offers.

[DaiMikeGor]

Sweet. Just got unlimited incoming on my bro's account for him*. Now he's got

$40.08 + Tax | 200 + EW @ 6 | 1000 LD | Unlimited Incoming | 6 GB | CID / VM / 2500 Texts

Next I just need to smash another $10 off, get more bonus minutes and unlimited network calling and he's got my plan.

*And yes, systems are down, but I got the reference # for the offer, so same thing.

Now, back to getting another $10 data discount for me lol

hey noisewater, my plan is $46 after taxes you can take a look in my signature. i'm REALLY running out of ideas as to what to say to the reps because i don't use my minutes at ALL. i probably use only 50 mins a month average. it'd be nice to bring down another $10 but $5 is pretty good still. what approach would you advice me to take a swing at? i see you did a good job with your brothers line with the 1000 LD and unlimited incoming.

[starwatcher]

Sweet. Just got unlimited incoming on my bro's account for him*. Now he's got

$40.08 + Tax | 200 + EW @ 6 | 1000 LD | Unlimited Incoming | 6 GB | CID / VM / 2500 Texts

Next I just need to smash another $10 off, get more bonus minutes and unlimited network calling and he's got my plan.

*And yes, systems are down, but I got the reference # for the offer, so same thing.

Now, back to getting another $10 data discount for me lol


How are the reps doing any changes or really anything if the systems are down?

[Kirbyprime]

How are the reps doing any changes or really anything if the systems are down?


*And yes, systems are down, but I got the reference # for the offer, so same thing.

I assume this is how.

[stenz]

Sweet. Just got unlimited incoming on my bro's account for him*. Now he's got

$40.08 + Tax | 200 + EW @ 6 | 1000 LD | Unlimited Incoming | 6 GB | CID / VM / 2500 Texts

Next I just need to smash another $10 off, get more bonus minutes and unlimited network calling and he's got my plan.

*And yes, systems are down, but I got the reference # for the offer, so same thing.

Now, back to getting another $10 data discount for me lol

Can I just have your name and phone number so I can call in and ask if they could match my "cousin's" plan?

[anwoo]

Second, any time you get a rep who offer's you what they think is a "good deal", you are probably wasting your time. Hang up midsentence or end that call ASAP before they can note it.


I keep getting reps telling me my deal is awesome (it's really not).

I've been wondering about the "just hang up" advice being thrown around here.
Shouldn't you say a quick (but polite) goodbye?

Won't they give you bad notes if you hang up on them?

[Kirbyprime]

Can I just have your name and phone number so I can call in and ask if they could match my "cousin's" plan?

Don't do this. Plus, reps aren't allowed to pull up other people's accounts regardless of whether they're your friends, family, significant other, pet, etc.

[Kirbyprime]

I keep getting reps telling me my deal is awesome (it's really not).

I've been wondering about the "just hang up" advice being thrown around here.
Shouldn't you say a quick (but polite) goodbye?

Won't they give you bad notes if you hang up on them?

When they say, just hang up. They mean hang up in mid-sentence. Basically make them think you accidentally hung up or went under a bridge and lost signal etc.

[trevorb]

Or just say something and when they reply.. repeat it as if they never said anything then wait a couple seconds and say Hello? Hello? Hellooooooooo? And then hang up :)

[noisewater]

hey noisewater, my plan is $46 after taxes you can take a look in my signature. i'm REALLY running out of ideas as to what to say to the reps because i don't use my minutes at ALL. i probably use only 50 mins a month average. it'd be nice to bring down another $10 but $5 is pretty good still. what approach would you advice me to take a swing at? i see you did a good job with your brothers line with the 1000 LD and unlimited incoming.

||250 daytime mins|unltd eve&wknds $20-15 credit|| This is good
||6gig data $30-5 credit|| We can work on this.
||rogers to rogers $5-5 credit|| Nice!
||value pack $10||
||911 eaf $0.75|| BAD
||saf $6.95-6.95 credit|| WORSE
||SUBTOTAL|$40.75||
||TOTAL|$46.05||

Well my first suggestion would be to call and inquire about removing the SAF and 911 fee and replacing them with the GRRF. It's not fair that you are paying that, whereas none of the new plans have it. It's an extra $5 per month for the same service that everyone else gets. That will be an immediate $5 drop in plan price (albeit you may need to sign on for another 3 years, I'm not sure.)

I would try and get another data credit if you can. I'm working on doing this myself, so I don't have any solid advice for that one besides be nice and friendly. Hopefully I'll have this accomplished by tomorrow, so I'll keep you updated. I guess it never hurts to ask if there is something they can do to lower the price somewhat lol.

I would also try and get unlimited incoming credited. Say that your brother/sister has the exact same phone and data plan as you ($20 plan and 6 GBs of data), and they called to add unlimited incoming to their account. When they did so, the customer service agent told them that because of their plan type they were eligible to get it credited for their 3 year term. Since you have the same plan type, you would like to know if you could get the same discount. -----> this is exactly what I did to get unlimited incoming for my bro today.

Next option, ask if you can switch to the $17.50 plan and keep all of your credits. It'll save you $2.50, you'll still get 200 minutes (likely more than that seeing as many reps throw bonus minutes at you with this plan).

That would be how I would approach this off the start. That should save you roughly $7.50 per month and net you unlimited incoming for free if you're lucky. At the very least, get rid of SAF and 911. Those are BS that you needn't pay.



I assume this is how.

Correct lol


Can I just have your name and phone number so I can call in and ask if they could match my "cousin's" plan?

Sorry man, but I don't want any unauthorized access to my account by reps.

[stenz]

Don't do this. Plus, reps aren't allowed to pull up other people's accounts regardless of whether they're your friends, family, significant other, pet, etc.

That's gotta be false. After I got a nice retentions plan on my account, I called in on my mom's account and asked the first rep I got if she could match her plan to my account. She did so immediately with no questions asked.

[stenz]

Sorry man, but I don't want any unauthorized access to my account by reps.

Dang, I guess I'll have to work on getting my plan knocked down $10 more by myself.

[4Sure]

||250 daytime mins|unltd eve&wknds $20-15 credit|| This is good
||6gig data $30-5 credit|| We can work on this.
||rogers to rogers $5-5 credit|| Nice!
||value pack $10||
||911 eaf $0.75|| BAD
||saf $6.95-6.95 credit|| WORSE
||SUBTOTAL|$40.75||
||TOTAL|$46.05||

Well my first suggestion would be to call and inquire about removing the SAF and 911 fee and replacing them with the GRRF. It's not fair that you are paying that, whereas none of the new plans have it. It's an extra $5 per month for the same service that everyone else gets. That will be an immediate $5 drop in plan price (albeit you may need to sign on for another 3 years, I'm not sure.)

I would try and get another data credit if you can. I'm working on doing this myself, so I don't have any solid advice for that one besides be nice and friendly. Hopefully I'll have this accomplished by tomorrow, so I'll keep you updated. I guess it never hurts to ask if there is something they can do to lower the price somewhat lol.

I would also try and get unlimited incoming credited. Say that your brother/sister has the exact same phone and data plan as you ($20 plan and 6 GBs of data), and they called to add unlimited incoming to their account. When they did so, the customer service agent told them that because of their plan type they were eligible to get it credited for their 3 year term. Since you have the same plan type, you would like to know if you could get the same discount. -----> this is exactly what I did to get unlimited incoming for my bro today.

Next option, ask if you can switch to the $17.50 plan and keep all of your credits. It'll save you $2.50, you'll still get 200 minutes (likely more than that seeing as many reps throw bonus minutes at you with this plan).

That would be how I would approach this off the start. That should save you roughly $7.50 per month and net you unlimited incoming for free if you're lucky. At the very least, get rid of SAF and 911. Those are BS that you needn't pay.




Correct lol



Sorry man, but I don't want any unauthorized access to my account by reps.

Any advice on how to get an additional $5 data discount? Please let me kno if ur successful, and what did u say :)

My Current Plan:

250 Daytime Minutes + 100 Bonus Minutes $20.00
Eves & Weekends @ 6pm - Credited
Unlimited Incoming - Credited
1000 LD Minutes - Credited
Value Pack - Credited

6GB Data $25.00

SAF + 911 $7.45
-------------------------------------------------------------------
$52.45 + HST

I told them I didnt want to pay SAF, so the rep says he can give me $5 data discount to make up for it, I kindly asked for another $5 discount but he says i'm getting a real good deal already, so I thanked him, and hung up. Now I'm gonna call in again....but what should I say to get an additional $5 credit on data....any tips/suggestions :)

[noisewater]

Dang, I guess I'll have to work on getting my plan knocked down $10 more by myself.

Haha yeah, well so does everyone else.

Know what you want, be persistent, and keep calling

[jcforum]

any ideas on how to get a 6gb data plan with credits?? i've only be able to negotiate a $5 credit so far.

[Kirbyprime]

That's gotta be false. After I got a nice retentions plan on my account, I called in on my mom's account and asked the first rep I got if she could match her plan to my account. She did so immediately with no questions asked.

=/ Hummm, I honestly hope it was because your personal informations matched on those accounts, or else it would be a serious breach to be able to get into other people's accounts.

[Snipeshow]

Said I called about cancellation on one account, and billing on another and they said they can't help til 6 or 7 tonight. :[

[mrperfect]

Can I just have your name and phone number so I can call in and ask if they could match my "cousin's" plan?


That's gotta be false. After I got a nice retentions plan on my account, I called in on my mom's account and asked the first rep I got if she could match her plan to my account. She did so immediately with no questions asked.


Dang, I guess I'll have to work on getting my plan knocked down $10 more by myself.

Maybe it is just me but I find your attitude extremely distasteful. You are cocky and too lazy to try anything from your own. You ask for help but when advice is provided you diss it outright. If you are sure about everything then why ask? These people are not paid workers or volunteers, they are going out of their way to help out and thats more than we could ever ask for.
Asking for their phone number, cutting them off or nagging about how you need to do things by yourself now would not yield you any results here and if you carry the same attitude then you wont find any luck with retentions either.

Please dont be offended with my rant Im just trying to correct you so that you dont make the same mistakes when dealing with a CXR because you will be going around circles for a long long long time if you pull something like this with them. :|

[Slick_Rick]

I talked to rogers reps today and basically they told me that when you switch over to the 17.50 plan...your monthly plan credits get wiped because they're are only applicable to your old plan. Is there any truth to this? These rogers reps are driving me insane with all their 'different' information.

[noisewater]

I talked to rogers reps today and basically they told me that when you switch over to the 17.50 plan...your monthly plan credits get wiped because they're are only applicable to your old plan. Is there any truth to this? These rogers reps are driving me insane with all their 'different' information.

Lies. Mine carried over just fine.

[p912043]

strange, just called retention, they said system are down, cannot do anything now, ask me to call back after dinner or tomorrow. damn!

[noisewater]

Maybe it is just me but I find your attitude extremely distasteful. You are cocky and too lazy to try anything from your own. You ask for help but when advice is provided you diss it outright. If you are sure about everything then why ask? These people are not paid workers or volunteers, they are going out of their way to help out and thats more than we could ever ask for.
Asking for their phone number, cutting them off or nagging about how you need to do things by yourself now would not yield you any results here and if you carry the same attitude then you wont find any luck with retentions either.

Please dont be offended with my rant Im just trying to correct you so that you dont make the same mistakes when dealing with a CXR because you will be going around circles for a long long long time if you pull something like this with them. :|

Hahahaha

http://fc02.deviantart.net/fs27/f/2008/066/1/3/You_got_served_by_GoSco.png

[mrperfect]

strange, just called retention, they said system are down, cannot do anything now, ask me to call back after dinner or tomorrow. damn!

Thats true. This has been happening since past two days also. According to the agent apprarently this is not one of their regular system maintanence. He thinks there is something more to it because its been like htat since past 3 days and is obviously affecting their business big time. :o

I wouldnt be surprised if we all have to reregister again.

[stenz]

Maybe it is just me but I find your attitude extremely distasteful. You are cocky and too lazy to try anything from your own. You ask for help but when advice is provided you diss it outright. If you are sure about everything then why ask? These people are not paid workers or volunteers, they are going out of their way to help out and thats more than we could ever ask for.
Asking for their phone number, cutting them off or nagging about how you need to do things by yourself now would not yield you any results here and if you carry the same attitude then you wont find any luck with retentions either.

Please dont be offended with my rant Im just trying to correct you so that you dont make the same mistakes when dealing with a CXR because you will be going around circles for a long long long time if you pull something like this with them. :|

Hah, sorry for the misunderstanding... I wasn't being serious when I mentioned my first post asking for his name and phone number. My second post about the copying of accounts was just a reply to someone else's post; I wasn't using it as a backup to ask for noisewater's name and phone number. And again, my last post was meant to be in a joking kind of tone. Unfortunately you can't really do anything about tone when you're posting on a forum, apart from these silly things of course :cheesygri

[mrperfect]

Hah, sorry for the misunderstanding... I wasn't being serious when I mentioned my first post asking for his name and phone number. My second post about the copying of accounts was just a reply to someone else's post; I wasn't using it as a backup to ask for noisewater's name and phone number. And again, my last post was meant to be in a joking kind of tone. Unfortunately you can't really do anything about tone when you're posting on a forum, apart from these silly things of course :cheesygri

No problem - All is well :) The one common advice that anyone will give you out regardless of their approach in dealing with Rogers is this. Be persistent, be polite and always know what you want. If you follow this expect to have your super plan very soon, just might take a little bit of hardwork but can be done.
Good luck and keep us posted!

[icemasta]

You can do it both ways but it is better to do it over the phone with retentions. If you walk into a store to do a TOR they will really PUSH you to get one of their "store plans" which are a downright ripoff.

OK thanks for the info, looks I'll do it over the phone.

One more question, out of yours or others opinion, should I discuss credits during the TOR with retentions or after I have already taken over an account?

[cashinstinct]

Is it a good time to call when systems are down?

For example, could agent be willing to give unlimited incoming or R2R if he-she does not know what a person currently has?

Trying to get rid of my current 6 months unlimited as their argument for not giving me stuff! :cheesygri

[mrperfect]

OK thanks for the info, looks I'll do it over the phone.

One more question, out of yours or others opinion, should I discuss credits during the TOR with retentions or after I have already taken over an account?

Really depends on your plan situation. If the plan you are taking over already has lots of credits and is a good plan then I recommend that you take it first and then call back later to push for more.
If the plan is crappy then the original owner should talk to retentions and threaten to cancel and have their plan adjusted as much as possible. Then you can proceed with the TOR with a seperate call.

Most of the times it is always wise to take a plan first then discuss credits. I rather discuss the entire plan change than asking for credits. Always good idea to have a solid plan before asking for credits. You will save a ton of money by downgrading to a basic plan and removing unnessacary things and starting over again and then finally asking for credits..

[mrperfect]

Is it a good time to call when systems are down?

For example, could agent be willing to give unlimited incoming or R2R if he-she does not know what a person currently has?

Trying to get rid of my current 6 months unlimited as their argument for not giving me stuff! :cheesygri

Agent will be unable to pull up your account. If you call right now they can only answer general questions not related specifically to your account. Makes no sense to warm up your oil when you are out of groceries.

[ahcow]

with the help of everybody who posted i wasn't able to get as gd of a plan as some ppl here, but i'm very satisifed with what i got.


Rogers Plan with Iphone 4

- 550 Day Minutes + 6 Months Unlimited
- Unlimited Eve+Weekends
- Early Eve 6PM
- MY 5 Local
- 1000 Long Distance
- Rogers 2 Rogers
- 6GB Data Plan
- Call Manager
- Who Called
- Unlimited sms + mms
- Unlimited incoming

for 45.08

Thanks everybody :)

[cashinstinct]

Agent will be unable to pull up your account. If you call right now they can only answer general questions not related specifically to your account. Makes no sense to warm up your oil when you are out of groceries.

Noise got unlimited incoming with a reference number, so that's why I wondered.

You can warm oil hoping to make believe supper is coming soon! :lol:

[mrperfect]

Noise got unlimited incoming with a reference number, so that's why I wondered.

You can warm oil hoping to make believe supper is coming soon! :lol:

hmm I dunno. If they cannot pull up your account then they cannot leave interaction notes in your account. Im not sure how he got it done maybe the system was partially working at that time ?:o also its always good to get things down same time instead of relying on interaction notes so i see no reason for you to try and call them right now on their downtime..

Calling robbers on their downtime is like........ sorry i will keep it pg :cheesygri

[bbdino]

Is it possible to ask the rep to combine all my feature credits into mfc?

All my credits right now are listed separately (ie UI, UNC, early evening, LD, data)

How do I get them to combine it into mfc?
I don't want to let them rep thinks I have lots of discount already when I call.

Also, maybe if they can combine, I can call in later to cancel a feature and not lose a credit?

Any advice?

[Kokobomb]

Any advice on how to get an additional $5 data discount? Please let me kno if ur successful, and what did u say :)

My Current Plan:

250 Daytime Minutes + 100 Bonus Minutes $20.00
Eves & Weekends @ 6pm - Credited
Unlimited Incoming - Credited
1000 LD Minutes - Credited
Value Pack - Credited

6GB Data $25.00

SAF + 911 $7.45
-------------------------------------------------------------------
$52.45 + HST

I told them I didnt want to pay SAF, so the rep says he can give me $5 data discount to make up for it, I kindly asked for another $5 discount but he says i'm getting a real good deal already, so I thanked him, and hung up. Now I'm gonna call in again....but what should I say to get an additional $5 credit on data....any tips/suggestions :)

So you got the data discount? Great! If you call in again and ask to get the SAF waived with another rep, you just might get it. Or you can always use it as an excuse to get more credits to offset the SAF, then get it waived later.

[mrperfect]

Is it possible to ask the rep to combine all my feature credits into mfc?

All my credits right now are listed separately (ie UI, UNC, early evening, LD, data)

How do I get them to combine it into mfc?
I don't want to let them rep thinks I have lots of discount already when I call.

Also, maybe if they can combine, I can call in later to cancel a feature and not lose a credit?

Any advice?

Unfortunately that is not possible. I tried doing that with all my credits into one lumpsum credit. Agent said it is just not possible to have that huge chunk of discount reflect as a single credit.

[icemasta]

Really depends on your plan situation. If the plan you are taking over already has lots of credits and is a good plan then I recommend that you take it first and then call back later to push for more.
If the plan is crappy then the original owner should talk to retentions and threaten to cancel and have their plan adjusted as much as possible. Then you can proceed with the TOR with a seperate call.

Most of the times it is always wise to take a plan first then discuss credits. I rather discuss the entire plan change than asking for credits. Always good idea to have a solid plan before asking for credits. You will save a ton of money by downgrading to a basic plan and removing unnessacary things and starting over again and then finally asking for credits..

The plan has no credits. The plan has less than a year left and will come with an incentive so I mean I don't mind negotiating myself. So I'll TOR it as it is and then "fix" it up myself.

Also, you mentioned to do the TOR with a retention rep. What would be the difference if I did the TOR with just a regular csr?

Thanks for the help.

[noisewater]

hmm I dunno. If they cannot pull up your account then they cannot leave interaction notes in your account. Im not sure how he got it done maybe the system was partially working at that time ?:o also its always good to get things down same time instead of relying on interaction notes so i see no reason for you to try and call them right now on their downtime..

Calling robbers on their downtime is like........ sorry i will keep it pg :cheesygri

It's because they get to see the same type of thing we do. You can log in to MyRogers, but it can't bring up your plan details. They can still make notes on your account, but they aren't able to change/look at anything.

That's why she was able to give me a reference # for my bro's but couldn't actually add anything to it.

[Kirbyprime]

Hummm NoiseWater, I was wondering if you had anymore tips on the HUP reset. How did you get them to specifically note that you were ok for the $159 subsidized pricing?

I've only been able to get them to agree that I should have subsidized pricing, but they all say it should be the $399 price and not the $159 price.

[Ccmboy]

I talked to rogers reps today and basically they told me that when you switch over to the 17.50 plan...your monthly plan credits get wiped because they're are only applicable to your old plan. Is there any truth to this? These rogers reps are driving me insane with all their 'different' information.

dont take anything they say for granted ..
almost anything can be done by retention reps . just check out mr perfect's plan
and dont argue about seeing some1 else get it either cuz they wont buy it ... just say "thx ill htinkg abt it" and hang up and pray ur next rep is nice

[Kokobomb]

For those of you who are looking for unltd texting, WIND is having a promotional offer for free unltd texting for a year for North America wide and International and $5 a month after that. This could give you an edge on crediting unltd texting.

[noisewater]

Hummm NoiseWater, I was wondering if you had anymore tips on the HUP reset. How did you get them to specifically note that you were ok for the $159 subsidized pricing?

I've only been able to get them to agree that I should have subsidized pricing, but they all say it should be the $399 price and not the $159 price.

I just use what they tell me and make it work.

It started off that I called in after ordering the Xperia and tried to get them to give me early HUP pricing because my brother's account said he was eligible and mine wasn't, even though we've done the exact same upgrades and account changes since day one.

The agent told me that the Xperia was already processed, but if I just send it back upon arrival I will be able to get the iPhone at the same price as my brother.

I later made a few calls about this to verify the HUP reset procedure (having the whole process officially confirmed TWICE - return, process, reset), and then the one time that the chick told me it wouldn't work, I told her that I'd been told it would, so she said that she would note on my account that I AM ELIGIBLE for $159/$269 pricing through retentions. Every time I called, I always mentioned that the agent before had told me I would be eligible for the cheap pricing upon return of the phone. Since this was true, they couldn't really tell me otherwise.

Today, I called track and trace again to get them to move my Xperia through the system, and the dude told me that once it's through in 24 - 48 hours, I will be able to get any phone I want.

[Kirbyprime]

Hummm, I guess I'll have to start from scratch then since it's already been noted that I'm ok for the $399 price. Ah... I dislike "nice" reps now.

Thanks again! More calls to go.

[noisewater]

Hummm, I guess I'll have to start from scratch then since it's already been noted that I'm ok for the $399 price. Ah... I dislike "nice" reps now.

Thanks again! More calls to go.

You can always try telling them that you were promised you would get subsidized pricing @ $159/$259, which is the whole reason you sent the phone back to begin with. You never know what'll work

[noisewater]

Is it a good time to call when systems are down?

For example, could agent be willing to give unlimited incoming or R2R if he-she does not know what a person currently has?

Trying to get rid of my current 6 months unlimited as their argument for not giving me stuff! :cheesygri

I'm thinking as long as you can get a reference # you're golden.

In fact, I think this is an excellent opportunity for anybody to work on their cold calling skills, even if you don't get anything from it. At the very least, for the people who aren't comfortable calling retentions, this is the perfect time to build your confidence. Since you really can't mess up here, you can at least try and get something offered to you with a reference #.

EDIT

OH MY GOD I'M AN OFFICIAL RFD MEMBER NOW!

[Kirbyprime]

You can always try telling them that you were promised you would get subsidized pricing @ $159/$259, which is the whole reason you sent the phone back to begin with. You never know what'll work

Oh, I've done that, but they just look back at notes and only see a $399 pricing. I'm going to try to call after work since their system is down and see if I can get a new note added in while they still can't see.

Other than that is to wait until the Rogers system updates since the reset still works, which should be reflected on the Rogers site in... I guess another week or 2?

[Ice]

I'm thinking as long as you can get a reference # you're golden.

In fact, I think this is an excellent opportunity for anybody to work on their cold calling skills, even if you don't get anything from it. At the very least, for the people who aren't comfortable calling retentions, this is the perfect time to build your confidence. Since you really can't mess up here, you can at least try and get something offered to you with a reference #.

EDIT

OH MY GOD I'M AN OFFICIAL RFD MEMBER NOW!

CONGRATULATIONS!!! By the way, you do NOT get seniors discount when you make it as a Sr. Member. Maybe you can use your excellent cold calling + negotiation skills to arrange something with RFDX (Relations/Retentions)... :lol:

[DaiMikeGor]

||250 daytime mins|unltd eve&wknds $20-15 credit|| This is good
||6gig data $30-5 credit|| We can work on this.
||rogers to rogers $5-5 credit|| Nice!
||value pack $10||
||911 eaf $0.75|| BAD
||saf $6.95-6.95 credit|| WORSE
||SUBTOTAL|$40.75||
||TOTAL|$46.05||

Well my first suggestion would be to call and inquire about removing the SAF and 911 fee and replacing them with the GRRF. It's not fair that you are paying that, whereas none of the new plans have it. It's an extra $5 per month for the same service that everyone else gets. That will be an immediate $5 drop in plan price (albeit you may need to sign on for another 3 years, I'm not sure.)

I would try and get another data credit if you can. I'm working on doing this myself, so I don't have any solid advice for that one besides be nice and friendly. Hopefully I'll have this accomplished by tomorrow, so I'll keep you updated. I guess it never hurts to ask if there is something they can do to lower the price somewhat lol.

I would also try and get unlimited incoming credited. Say that your brother/sister has the exact same phone and data plan as you ($20 plan and 6 GBs of data), and they called to add unlimited incoming to their account. When they did so, the customer service agent told them that because of their plan type they were eligible to get it credited for their 3 year term. Since you have the same plan type, you would like to know if you could get the same discount. -----> this is exactly what I did to get unlimited incoming for my bro today.

Next option, ask if you can switch to the $17.50 plan and keep all of your credits. It'll save you $2.50, you'll still get 200 minutes (likely more than that seeing as many reps throw bonus minutes at you with this plan).

That would be how I would approach this off the start. That should save you roughly $7.50 per month and net you unlimited incoming for free if you're lucky. At the very least, get rid of SAF and 911. Those are BS that you needn't pay.


so that government fee replaces saf AND eaf as well? i never knew that. i don't think i'm as worried about the data credit than my voice plan. the reason is i have a lot of credits towards my voice plan and if i change to the 17.5 plan i MIGHT lose them all but i'll never know until i try right?! i'm going ot give it a try tomorrow and i'll keep you updated. i hope i get something out of it. as for the unlimited incoming, i don't really NEED it but hey if its free why not right? lol right now my priority is to keep my monthly bill as low as possible.

[Kirbyprime]

so that government fee replaces saf AND eaf as well? i never knew that. i don't think i'm as worried about the data credit than my voice plan. the reason is i have a lot of credits towards my voice plan and if i change to the 17.5 plan i MIGHT lose them all but i'll never know until i try right?! i'm going ot give it a try tomorrow and i'll keep you updated. i hope i get something out of it. as for the unlimited incoming, i don't really NEED it but hey if its free why not right? lol right now my priority is to keep my monthly bill as low as possible.


Just keep calling and ask for a plan that doesn't have the saf since new plans don't. If they say no for any reason or can't keep the credits just thank them, hang up, and call back.

Saf and the eaf are combined as the fak gov. Tax yes.

Also tried to call into retention to get my hip sorted out. The regular #611 line wasn't working, probably congested. Anyways since they couldn't get into the system I couldn't get them to write any notes one way or another. I'll try some more in an hour or so.

[-go-leafs-go-]

Has anyone been fortunate enough to receive a defective iphone 4? lol

if so, have you milked either apple or rogers for upgrades / discounts?

I don't want the warranty to kick in but rather a replacement with benefits :-)
has anyone gone through this?

[noisewater]

Just keep calling and ask for a plan that doesn't have the saf since new plans don't. If they say no for any reason or can't keep the credits just thank them, hang up, and call back.

Saf and the eaf are combined as the fak gov. Tax yes.

Also tried to call into retention to get my hip sorted out. The regular #611 line wasn't working, probably congested. Anyways since they couldn't get into the system I couldn't get them to write any notes one way or another. I'll try some more in an hour or so.

That's odd that they couldn't write notes. I even called for myself about 10 minutes ago, and they could access my account, just not my wireless profile.

That's why I believe they were able to write notes for my brother's account this morning - they could access the account itself, just not the wireless profile.

[-go-leafs-go-]

so that government fee replaces saf AND eaf as well? i never knew that. i don't think i'm as worried about the data credit than my voice plan. the reason is i have a lot of credits towards my voice plan and if i change to the 17.5 plan i MIGHT lose them all but i'll never know until i try right?! i'm going ot give it a try tomorrow and i'll keep you updated. i hope i get something out of it. as for the unlimited incoming, i don't really NEED it but hey if its free why not right? lol right now my priority is to keep my monthly bill as low as possible.

Yes, the grrf replaces saf + 911. And from the looks of your plan, i wouldn't switch to grrf. You're getting the saf credited - saving of $6.95. So, you're only paying $.75 for 911. If you switch to grrf, unless waived, you will have to pay $2.58 - adding an extra $1.83 to your bill.

[msqrade]

Has anyone actually gotten the GRRF waived?

I've heard of the SAF being waived...

[shadowjeff]

noisewater thanks for the SAF tip! :) will try that tmr when i get an iphone 4 :p

oh yea i wanna ask, i was given a transaction number yesterday starting with and i##### and the customer rep lady told me to give it in when im buying the iphone 4 in the store. So i was wondering would i be able to give in the number when im purchasing the iphone 4 at an apple store? Or can i only buy it/do it at the rogers store?

[mrperfect]

Those who are wondering for some additional info or have similar questions please see this from my earlier post today..

It can take upto 10 BUSINESS days for the processing. After receiving your product the warehouse needs to verify everything and then send the paperwork to track and trace department. The track and trace department are very busy nowadays due to heavy traffic. There will be lots of paperwork already stacked. They will scan the barcode on the paper and then process your reset. Unless the agent specially gets up and pulls your paper among the stack to expediate your process please expect to see some time before you hear the confirmation.

Yes they will put notes also. However be advised there are TWO TYPES of notes. One only for internal track and trace department and the other one is the regular one. A regular interaction note starts with i followed by 9 digits. Sometimes track and trace uses internal notes that are only available within their department. These will be any alphabet followed by 6 digits.

Yes you can simply enquire with them. A better way of asking is like this. Inform them that you returned an unopened hardware back to them and they received this on so and so date according to UPS. You are calling to find out when your "HARDWARE UPGRADE ELIGIBILITY WILL BE RESET" so that you can do a hardware upgrade. Tell them that there is a stock at your local store and you are in a bit of hurry if they could reset your eligibility so that you can go and get the iphone.

However I really caution everyone to avoid calling multiple times again and again.. Please be a little patient as you can really screw yourself up if you call too much and I recommend to let time do its due process. Eventhough most of them usually dont care what your intentions are there are certain mean and bad people who unnessecary will go out of their way to mark down your account with notes that will try to restrict you from getting an Iphone specfically while allowing anything else to be made available.

[starwatcher]

Those who are wondering for some additional info or have similar questions please see this from my earlier post today..

.

Have you found that the iPhone Eligibility Page gets updated for you when they reset? According to someone at Track and Trace my return was processed on August 20 and I should be eligible to buy another phone. Even CxR's say the same thing. But the iPhone Eligibility page has not been reset. In fact it originally said $399/$499 and since about 2 days after my order went through for my early HUP it says $649/$749. Just wondering about your experience?

Thanks.

[noisewater]

Yes, the grrf replaces saf + 911. And from the looks of your plan, i wouldn't switch to grrf. You're getting the saf credited - saving of $6.95. So, you're only paying $.75 for 911. If you switch to grrf, unless waived, you will have to pay $2.58 - adding an extra $1.83 to your bill.

Oh crap! I didn't even notice the credit. Sorry dude, bad advice on my end.

[Ccmboy]

i dont think that eligibility test resets at all
im still on the same price according to the page even after upgrade
if u can get a rep to buy the fact that the site's price is legit u can probably score urself a cheap iphone..
but i doubt it.. the site says its 399 for me but a rep still gave me 159$

[Snipeshow]

http://www2.windmobile.ca/en/Pages/WINDMobileDataAdd-ons50Off.aspx

50% unlimited data, comes to 17.50 a month for the data addon. Can use in your bargaining I hope. :D

[Aznkid2000]

so anyone know if rogers system back up? called about an hour ago and they said it was down.

[Snipeshow]

so anyone know if rogers system back up? called about an hour ago and they said it was down.

Called 5 minutes ago and it was still down.

[Ccmboy]

so anyone know if rogers system back up? called about an hour ago and they said it was down.

log in myrogers urself.. if u can get in they are back up

[Ice]

so anyone know if rogers system back up? called about an hour ago and they said it was down.


Called 5 minutes ago and it was still down.

RFD Effect... ;)

Seriously though, if in doubt just try calling. They'll tell you it's down and no harm done and barely any time wasted.

[Snipeshow]

Anybody know if Customer 'Relations' or whatever can give deals with internet, cable, and/or home phone cancellations?

[JamieO]

Anybody know if Customer 'Relations' or whatever can give deals with internet, cable, and/or home phone cancellations?

Yea, theres another thread on that in the HOME section under hot deals

[starwatcher]

Anybody know if Customer 'Relations' or whatever can give deals with internet, cable, and/or home phone cancellations?

Probably not while system is down. But if you have all 3 then you can get (with a 2 year commitment, always a commitment with Rogers):

1st year: 30% off all 3 services. Everything but system access for home phone.
2nd year: 20% off all 3 services. Again everything but sys.acc for home phone.

Though you can get the home phone sys.acc fee credits once in your lifetime. They seem to keep track and when I tried again last week, they told me right away, nope, you already had it credited in 2008. Can't have it twice.

I have also had commitments before with these services to get credits. 3-6 months into year 2, call back again and have them start it all again.

There is a thread on redflag that talks all about this.

[JamieO]

I got off the phone with a rep earlier this morning. The system was down but she was still able to offer things. She asked for a lot of details about my plan, than after explaining myself she offered to add 250 bonus minutes or unlimited incoming for $10 but if I renew my contract it could be free.

Didn't know 250 bonus minutes costs $10! Usually get it for free

She made a note of it and said I could get it if I wanted after the systems come back up

[stenz]

No problem - All is well :) The one common advice that anyone will give you out regardless of their approach in dealing with Rogers is this. Be persistent, be polite and always know what you want. If you follow this expect to have your super plan very soon, just might take a little bit of hardwork but can be done.
Good luck and keep us posted!

Thanks, but the question I was asking earlier (a lot of pages earlier so it perhaps got skipped), is how to get my plan down $10 so I can get the $20 value pack instead of the $10 one but pay the same amount.

Currently I have voice, vp, 6gb data, all for $45 + tax. That is with the credits included which are: $5 data, and $10 monthly discount. All I really want is unlimited texting (i text my gf a lot), but I don't want to lose my caller id. Voicemail is meh but visual voicemail would be nice.

I don't see anyone on here with the $20 vp that includes unlimited texting (I believe). Any tips? What should I try to get credited and what do I answer to "you already have maxed out all your credits" or "you have the cheapest plan".. etc.. etc..

Thanks in advance.

[phonzy]

Are the systems back up!!

[raj7979]

Hi all,

I've been with rogers for last 10 or so years, my contract is expiring next month. I currently have this corporate plan:

200 daytime minutes
Unlimited evening/weekends @ 6PM
125 text msg's
VM called ID etc
$28 after taxes.

I haven't called their retention in quite a while, I just need a some simple voice plan with text N LD, no data.

so, was curious what are the latest deals everyone is getting these days in light of new companies i.e. mobilicity, wind etc???? Also, whats their retention number or 611 cancel thing????

Thanks for all ur suggestions!!!

[Kirbyprime]

Also, whats their retention number or 611 cancel thing????

Thanks for all ur suggestions!!!

#31#8663044248 is the current # according to my call records though the #31# part if I remember is for calling from cellphones.

[Ice]

Thanks, but the question I was asking earlier (a lot of pages earlier so it perhaps got skipped), is how to get my plan down $10 so I can get the $20 value pack instead of the $10 one but pay the same amount.

Currently I have voice, vp, 6gb data, all for $45 + tax. That is with the credits included which are: $5 data, and $10 monthly discount. All I really want is unlimited texting (i text my gf a lot), but I don't want to lose my caller id. Voicemail is meh but visual voicemail would be nice.

I don't see anyone on here with the $20 vp that includes unlimited texting (I believe). Any tips? What should I try to get credited and what do I answer to "you already have maxed out all your credits" or "you have the cheapest plan".. etc.. etc..

Thanks in advance.

I don't know if I completely understand what you're asking for... so right now you have the $10 value package - 10 = $0 net effect? But you want to lower it to net effect -$10 with +$20 value package?

If that's right, you need another $20 worth of credits... that's going to be hard. What I'd say is just ask for unlimited text because some people on here have it. It will probably be very hard to get another $10 plan credit in the same call. If you achieve one of these, congrats... try again later for that last $10 of credit.

[pinkster]

Hi,

I read the first couple of pages in this huge thread, and some more recent posts and I'm a little confused as to how to go upon this.

Some info about myself, I've been with Rogers for 7 years, my contract has been over for 3 weeks and I would like an iphone4.

Problem is I don't know how to go upon getting forwarded to retentions. Most of the time I talked to a sales rep on the phone and they just say out of stock. As to getting deals for phones, am I supposed to say, "Can I get a deal for caller id?" or "I'm a student, all these deals are really expensive, etc, etc, what can you do for me"

Anyone care to help me out?

[WalterQ]

I'm interested in getting this plan.

Who do I contact; what do I reference?

Is there a website with the details,

Thks

[Kirbyprime]

Hi,

I read the first couple of pages in this huge thread, and some more recent posts and I'm a little confused as to how to go upon this.

Some info about myself, I've been with Rogers for 7 years, my contract has been over for 3 weeks and I would like an iphone4.

Problem is I don't know how to go upon getting forwarded to retentions. Most of the time I talked to a sales rep on the phone and they just say out of stock. As to getting deals for phones, am I supposed to say, "Can I get a deal for caller id?" or "I'm a student, all these deals are really expensive, etc, etc, what can you do for me"

Anyone care to help me out?

Don't talk about the iPhone. That's secondary. Don't bother with that until you get a deal to begin with.

There are a lot of ways to get transferred, depending on the rep it could be easy or stupidly easy. The I'm a student and the plans seem too expensive works. You could also leverage the fact that you've been with them for 7 years by saying how Wind etc are offering so and so but since you like Rogers and would like to know if they could do anything to match them.

There is always the "I would like to cancel" option, but don't overuse that one, and be nice about it. There are reps that will call your bluff and not offer you anything, especially if you're rude about it.

Once you get to Retentions there's a lot of methods for getting the plan you want and how much you should pay while getting it. Read through the last ... oh 50 odd pages? and that should give you a good enough idea of what's available.

[cashinstinct]

Was told systems would be back in a hour, to call back later. Yeah right, one hour! :lol:

The "we talk about stuff even if I don't have access to details" plan did not work much!

[Ice]

Hi,

I read the first couple of pages in this huge thread, and some more recent posts and I'm a little confused as to how to go upon this.

Some info about myself, I've been with Rogers for 7 years, my contract has been over for 3 weeks and I would like an iphone4.

Problem is I don't know how to go upon getting forwarded to retentions. Most of the time I talked to a sales rep on the phone and they just say out of stock. As to getting deals for phones, am I supposed to say, "Can I get a deal for caller id?" or "I'm a student, all these deals are really expensive, etc, etc, what can you do for me"

Anyone care to help me out?


Check out the signatures in some of the posts on the last few pages, they have links to great ways to start and how to approach the whole situation. In short though - explain how difficult it is for you as a student, about money, calling home, etc etc. Share your story with them and they'll come back with ways to help you out - offering credits to save you money, free long distance, etc.

Rules of thumb: always be polite and courteous. Be persistent, if they don't offer you something, maybe more hang up and try again with another rep. Don't give up, and don't be greedy... in the end you'll get a lot of stuff thrown your way. Goodluck!

[JamieO]

Was told systems would be back in a hour, to call back later. Yeah right, one hour! :lol:

The "we talk about stuff even if I don't have access to details" plan did not work much!

The rep I just talked told me to not bother calling in today...apparently its been down since she started work this morning at 8am

[Ice]

I'm interested in getting this plan.

Who do I contact; what do I reference?

Is there a website with the details,

Thks

Unless things have changed... corporate plans aren't discussed here because really you have to be part of that corporation. Plus, you can get a better deal than a corporate plan. If you're an established Rogers Wireless customer, talk to Relations. If you're new, there's not much you can get.

[starwatcher]

Are the systems back up!!


not!

[pinkster]

Don't talk about the iPhone. That's secondary. Don't bother with that until you get a deal to begin with.

There are a lot of ways to get transferred, depending on the rep it could be easy or stupidly easy. The I'm a student and the plans seem too expensive works. You could also leverage the fact that you've been with them for 7 years by saying how Wind etc are offering so and so but since you like Rogers and would like to know if they could do anything to match them.

There is always the "I would like to cancel" option, but don't overuse that one, and be nice about it. There are reps that will call your bluff and not offer you anything, especially if you're rude about it.

Once you get to Retentions there's a lot of methods for getting the plan you want and how much you should pay while getting it. Read through the last ... oh 50 odd pages? and that should give you a good enough idea of what's available.


Check out the signatures in some of the posts on the last few pages, they have links to great ways to start and how to approach the whole situation. In short though - explain how difficult it is for you as a student, about money, calling home, etc etc. Share your story with them and they'll come back with ways to help you out - offering credits to save you money, free long distance, etc.

Rules of thumb: always be polite and courteous. Be persistent, if they don't offer you something, maybe more hang up and try again with another rep. Don't give up, and don't be greedy... in the end you'll get a lot of stuff thrown your way. Goodluck!

Thank you both. I'll look in to reading more of the beginning posts in this thread. Dinner reading ftw.

So should I try to get the deal for the plan now? I currently don't have a data plan but I planned to get one when I did get an iphone though. This may seem like a silly question, being a newbie at this (did not know that retentions or the idea to get a good deal from Rogers even existed before 2 weeks ago) but should I try to get the good phone plan deal *when* they have iphones in stock via phone?

I'm going to assume that going to the store to pick up an iphone4 and getting a generic phone plan is out of the question?

[Aznkid2000]

yes you should always deal with the plan first than when you have the plan you want, should you start asking about the phone.

I don't know about the iphone but when i called relation they told me they don't order over the phone any more? is that true?

[jZee]

Just letting everybody know that their systems are back up but not the Rogers site. They were able to access my account and take note of what my plan was.

[noisewater]

Just letting everybody know that their systems are back up but not the Rogers site. They were able to access my account and take note of what my plan was.

+1

Just got that unlimited incoming officially added to my bro's account without a hitch.

[crazycanucks]

Has anyone actually gotten the GRRF waived?

I've heard of the SAF being waived...

I do...

http://i33.tinypic.com/x2p3qd.png

[Sellmestuff]

Retentions seems to be back up but not other departments lol..

[raj7979]

I called their retentions and got the following:

New Plan Offered:
200 + 250 daytime
Unlimited EW @ 6PM
2500 Text Msgs
1000 Long Distance
Unlimited Rogers to Rogers
VM and caller ID

for $35 and with taxes $39.54

Old Plan:

200 daytime minutes
Unlimited evening/weekends @ 6PM
125 text msg's
VM called ID etc
$28 after taxes.

How do i go about bringing them from $40 to $20 for the same deal???? and what additional features i can ask for and get??? I've been with rogers for last 7-8 years.

Thanks a ton for all your help!

[pinkster]

yes you should always deal with the plan first than when you have the plan you want, should you start asking about the phone.

I don't know about the iphone but when i called relation they told me they don't order over the phone any more? is that true?


I don't have a smart phone at the moment, it would be hard to come up with an excuse as to why I want a plan with a data plan. Are you saying I should get an iphone4 plan and then get the phone? What about getting the phone at the store and then trying?

[msqrade]

I do...

http://i33.tinypic.com/x2p3qd.png

Thanks. I'm going to try and see if I can get this then!

[McLaren__F1]

New Customer and got this:

http://img80.imageshack.us/img80/2654/111ol.png

$62.xx taxes included

[jZee]

Hi guys,

I've just recently bought my phone and been with Rogers for a total for 2 days now and I can't seem to get over the "short tenure" wall. Every time I call in they tell me that they can't do anything because my stay with Rogers is too short and that the student plan I already have is very good.

I've tried pulling off the "I'm a student and I'm on a very tight budget" excuse and it seems to fall on deaf ears for all the customer representatives I've spoken to.

I have been very polite with all of the customer representatives that I've spoken to and even had chitchats with them but nothing seems to be working. I've already suggested taking my unlimited messaging feature which came along with the student plan and breaking it down to 500 text messages as a way of giving away features to offset the price that I'm paying for my bill.

I've told them that I'm a student who is going to be living away from home in a different city, who has to pay for his cell phone bill, tuition fees, and had to leave my part-time job in the city to go to post-secondary and study hard there which means me not taking a part-time job there.

What more can I say to these customer representatives because I seem to have hit a wall that I simply cannot seem to rise above. Please, I would really like some advice.

Thanks in advance.

[Kirbyprime]

Hi guys,

I've just recently bought my phone and been with Rogers for a total for 2 days now and I can't seem to get over the "short tenure" wall. Every time I call in they tell me that they can't do anything because my stay with Rogers is too short and that the student plan I already have is very good.

I've tried pulling off the "I'm a student and I'm on a very tight budget" excuse and it seems to fall on deaf ears for all the customer representatives I've spoken to.

I have been very polite with all of the customer representatives that I've spoken to and even had chitchats with them but nothing seems to be working. I've already suggested taking my unlimited messaging feature which came along with the student plan and breaking it down to 500 text messages as a way of giving away features to offset the price that I'm paying for my bill.

I've told them that I'm a student who is going to be living away from home in a different city, who has to pay for his cell phone bill, tuition fees, and had to leave my part-time job in the city to go to post-secondary and study hard there which means me not taking a part-time job there.

What more can I say to these customer representatives because I seem to have hit a wall that I simply cannot seem to rise above. Please, I would really like some advice.

Thanks in advance.

Unfortunately, if you had read the thread and help topics in people's signatures you would already know that new accounts are no good. You would have to wait a minimum of 6 months before you can even start to talk to Retentions.

The best you can do now is to try and return the phone / cancel your plan then buy someone else's account then talking to Retentions through them.

If you've used up too many minutes already then I'm afraid you'll have to suck up the charges for 6 months and try then.

[infared_vision]

Looks like they are back up and running....

On the line with them right now..bunch of A$$es...they gave me a data plan for a smart phone when they upgraded me to a BB....now they are saying they can't honor the plan.

[anwoo]

Hey guys, I need some recommendations from the pros in here.

Hopefully the gurus like mrperfect/noisewater/everyone else can help me out!

Just got off the phone with a very tired/bored-sounding rep. This was my third call.

The second and third rep both saw the notes from the offer that the first rep gave me, and they all said that the offer from my first call is the BEST they can do.

On the first call I was offered:
$17.50 200min/unlm eve+wknd 6pm
$10.00 2500/CID/VM
$20.00 500MB

That's over $56 taxes in. I've been paying $60+ for two years, and just want to finally get a good price/value.


At this point I'm not sure what I can do. It seems like every rep just sees the above offer written in my notes from my first call, and says it's the best they can do. It's as if they don't want to spend the extra effort to make their OWN offers.

Any advice for this? I've been calling to say I want to "continue negotiations from the last call", but they just take a look at what I've been offered in my first call, and stand their ground.

Is there a way to "start over" and get a fresh set of offers from the next rep?

I've said that I'm a student who needs LD minutes to call home, and has tuition to pay.
I've compared their above offer to the cheaper $45-$50 unlimited+500MB plans that Wind and Mobilicity have (to which they just said "Rogers never price matches").
And I've been very friendly & polite each time.

Maybe it's just because I'm calling at 8:30PM (the end of their shift?)...
I don't know. I'm out of ideas.

Any thoughts on this situation? Thanks.

[ice_cap]

Just called into retentions directly (for about the 8 or 9th time in the past 1.5 weeks) and spoke with a nice rep. I told her that while I was at work today the internet was down and so I would like to add data to both lines on my account so that if it happened again, I could at least get important e-mails, etc. I said I was considering the 6GB for $30 on both lines, but paying an extra $60 per month is way out of reach for me. She did not hesitate and offered me the 6GB on both lines with a $10 data discount on each line. I was pleased and I took the offer. Now my quest for an iPhone 4 continues!

She also said they are out of stock for iPhone 4 and it may be "a while" until they get more stock.

[Ice]

I don't have a smart phone at the moment, it would be hard to come up with an excuse as to why I want a plan with a data plan. Are you saying I should get an iphone4 plan and then get the phone? What about getting the phone at the store and then trying?

You don't need to hide the fact you want the iPhone4, it just shouldn't take precedence over getting a good plan. Somebody earlier (many pages back) was in a similar situation and the rep set him up on a plan + giving him data credit until he gets the iPhone.

[Ice]

Hey guys, I need some recommendations from the pros in here.

Hopefully the gurus like mrperfect and noisewater can help me out!

Just got off the phone with a very tired/bored-sounding rep. This was my third call.

The second and third rep both saw the notes from the offer that the first rep gave me, and they all said that the offer from my first call is the BEST they can do.

On the first call I was offered:
$17.50 200min/unlm eve+wknd 6pm
$10.00 2500/CID/VM
$20.00 500MB

That's over $56 taxes in. I've been paying $60+ for two years, and just want to finally get a good price/value.


At this point I'm not sure what I can do. It seems like every rep just sees the above offer written in my notes from my first call, and says it's the best they can do. It's as if they don't want to spend the extra effort to make their OWN offers.

Any advice for this? I've been calling to say I want to "continue negotiations from the last call", but they just take a look at what I've been offered in my first call, and stand their ground.

Is there a way to "start over" and get a fresh set of offers from the next rep?

I've said that I'm a student who needs LD minutes to call home, and has tuition to pay.
I've compared their above offer to the cheaper $45-$50 unlimited+500MB plans that Wind and Mobilicity have (to which they just said "Rogers never price matches").
And I've been very friendly & polite each time.

Maybe it's just because I'm calling at 8:30PM (the end of their shift?)...
I don't know. I'm out of ideas.

Any thoughts on this situation? Thanks.

Assuming you're being courteous, not flat out asking for features, etc... maybe you're just having bad luck today! The reps aren't having a good day either as their system has been down all day. Take a breather and try again tomorrow or some time. Maybe take a more passive approach to it- directly comparing to Wind/etc doesn't always help.

[Princess_q]

with the help of everybody who posted i wasn't able to get as gd of a plan as some ppl here, but i'm very satisifed with what i got.


Rogers Plan with Iphone 4

- 550 Day Minutes + 6 Months Unlimited
- Unlimited Eve+Weekends
- Early Eve 6PM
- MY 5 Local
- 1000 Long Distance
- Rogers 2 Rogers
- 6GB Data Plan
- Call Manager
- Who Called
- Unlimited sms + mms
- Unlimited incoming

for 45.08

Thanks everybody :)

This seems like a very good plan and price to me!

[761349]

Is it ok to call twice in a day? Or is that pushing it?

[Kirbyprime]

I called 5 times today. 3 of them were noted. The last rep actually went into my notes and checked and saw that I called 3 times (that were noted). Which in itself should be a good reason to be nice to the reps in case they put something bad in your notes.

So yes, you can call twice in a day.

[Aznkid2000]

I don't have a smart phone at the moment, it would be hard to come up with an excuse as to why I want a plan with a data plan. Are you saying I should get an iphone4 plan and then get the phone? What about getting the phone at the store and then trying?

ok so if you want the iphone + data, this is something i did.

I got the plan i wanted and than asked for a blackberry. Told me i had to get a data plan too. So i told them i was student and couldn't afford it and asked if there was anything they can do for me.

Took some convincing but at the end i got 10$ off data plan :lol:

[SimonPhoenix]

Is there any cache in having been a Pay As You Go customer trying to swtich to a contract? I'm guessing no but I'm trying to find some way to make the transition more palatable. What are my options? Thanks

[chiefsparten]

I don't have a smart phone at the moment, it would be hard to come up with an excuse as to why I want a plan with a data plan. Are you saying I should get an iphone4 plan and then get the phone? What about getting the phone at the store and then trying?

There not gonna say no to you asking for a feature that you'd be paying them more money for. weather you have a smartphone or not. The hard part is getting credits towards these new features.

[Bamelin]

Guys is this a good deal?

So I bought 2 Iphone 4's. Here is the retention plan I got:

300 anytime minutes
Unlimited evenings after 6 and Unlimited weekends
Voice value pack (call waiting, forwarding, voice mail, caller id etc)
Unlimited Network calling (Rogers to Rogers AND Rogers to Fido -- Canada wide, I think this includes Rogers Home phone too)
2500 text messages (Canada only) per month
6 gig data

Total cost = 50 + tax per line (comes out to about 56/57 per line)


Did I do ok? Good plan? I'm really happy about the rogers to rogers and rogers to fido ... I would have really liked some LD minutes or at least an extra 100 anytime minutes. I believe they gave me the 250 minute deal + bonus 50, a credit for the network calling, and a 15 dollar loyalty credit per line per month on top (for 12 months).

What is the difference between the value pack and the Iphone value pack? Not sure which one they gave me ...

[Ccmboy]

Guys is this a good deal?

its a good deal as long as u think u got ur moneys worth
thats roughly what i paid for a yr ago and i was happy

but there is always gona be better plans out there .. u only have to look thru a few page

[Aznkid2000]

Is there any cache in having been a Pay As You Go customer trying to swtich to a contract? I'm guessing no but I'm trying to find some way to make the transition more palatable. What are my options? Thanks

nope pretty easy, i called for my sister and got her contract with the 17.50 EPP plan :cheesygri

[Ice]

There not gonna say no to you asking for a feature that you'd be paying them more money for. weather you have a smartphone or not. The hard part is getting credits towards these new features.

Some reps I talked to wouldn't give me a data package because I currently don't have a smartphone. Others acknowledged it and offered me a credit until I got one.

[iceman86]

Hello everyone,

I've been following this thread for quite a while now. I would really like a plan that is under $50 after taxes. Here is what I have now...

Current Plan:

$20
250 Mins
Unlimited Eve/Wkds Plan @ 9PM

$30 - Blackberry Plan
Unlimited Personal Email and IM for BlackBerry
Unlimited Extreme Text Messages
Unlimited Picture/Video Messages
Call Display
Name Display
Enhanced Voicemail
Voicemail to Text
Mobile Backup
Ringbacks

$6.95 - SAF
$0.75 - 911 Emergency Access Fee

$57.70 Before taxes
$65.20 After taxes

I would like ask for some suggestions on what directions should I be focus on when talking to CSR or CXR?

I am currently a student and a seasonal worker (based on Leafs/Raptors seasons schedule). I have 1 year left in my contract. I don't want to sound demanding once again, but I would really like to have a phone plan under $50 before taxes. Ideally, I would like something that contain these features:

250-300 Mins
Unlimited Eve/Wkds Plan @ 6PM
500-2500 Texts
500MB
Call Display
Name Display

What can I do since I am under 1 year left on my contract? Do they want me? :(

[Aznkid2000]

iceman,

i have almost the same plan as you. My best bet is call in and say you don't want the data plan because its too expensive and was wondering if they can help you credit it.

you most likely with either get a 5$ or 10$ credit which brings you closer to 50$

[bobbyroar]

is it best to accept an offer and work on getting it reduced later? or trying to get the offer tailored to exactly what you want before accepting it? i have an offer i'm pretty happy with and none of the reps seem to want to budge but its around $56 after tax and i'd like for it to be $50.
also, does anyone have the $20 add on credited? i keep asking for unlimited texting but all they ever say is that there is a $20 add on that you can purchase...

[Kokobomb]

is it best to accept an offer and work on getting it reduced later? or trying to get the offer tailored to exactly what you want before accepting it? i have an offer i'm pretty happy with and none of the reps seem to want to budge but its around $56 after tax and i'd like for it to be $50.
also, does anyone have the $20 add on credited? i keep asking for unlimited texting but all they ever say is that there is a $20 add on that you can purchase...

If you think it's a good offer, you should take it. You can always call back and get credits after. I have unltd texting credited on my plan, but it wasn't easy to get it. Try making up stories as to why you need it, but can't pay for it.

[excessnet]

From my experience, it's better to accept the offert once they seems to be staled. You'll be able to negociate later.

[Sniper001]

Hello everyone,

I've been following this thread for quite a while now. I would really like a plan that is under $50 after taxes. Here is what I have now...

Current Plan:

$20
250 Mins
Unlimited Eve/Wkds Plan @ 9PM

$30 - Blackberry Plan
Unlimited Personal Email and IM for BlackBerry
Unlimited Extreme Text Messages
Unlimited Picture/Video Messages
Call Display
Name Display
Enhanced Voicemail
Voicemail to Text
Mobile Backup
Ringbacks

$6.95 - SAF
$0.75 - 911 Emergency Access Fee

$57.70 Before taxes
$65.20 After taxes

I would like ask for some suggestions on what directions should I be focus on when talking to CSR or CXR?

I am currently a student and a seasonal worker (based on Leafs/Raptors seasons schedule). I have 1 year left in my contract. I don't want to sound demanding once again, but I would really like to have a phone plan under $50 before taxes. Ideally, I would like something that contain these features:

250-300 Mins
Unlimited Eve/Wkds Plan @ 6PM
500-2500 Texts
500MB
Call Display
Name Display

What can I do since I am under 1 year left on my contract? Do they want me? :(
For starters, call in and say you're paying too much for what you have.. try to get a monthly plan credit (either a $10 or a $15 monthly plan credit.. maybe $20 (which would be a $15 monthly plan credit + $5 monthly plan credit) if you have a nice rep. Remember, make sure you have a nice rep before negotiating a plan. Now since you will be signing a new contract, mention to the rep that you were told individuals would get free Rogers to Rogers when signing a new 3 yer contract. You will have to sign a new contract to get these credits. Don't worry... upgrade will still be 2 years after you did your last one.
When you call in, say that you were wondering how much it would cost to port your number since you are paying too much. Be polite, respectful, and persistent. See if the rep can make you any deals to make your plan CHEAPER.

Than next call, try to get feature credits (I would really aim for Free Incoming Calls, which is a $10 feature, $10 credit.) If possible, try to get early evenings at 6 PM waived as well.

Finally, last call (or last call of the month) get rid of that $30 package.. get the 6GB for $30 and get the $10 Retentions Value pack (Caller ID + Voicemail + 2500 Texts.)

Than from there on, you got a dream plan... than focus on getting it cheaper.
Try to get all of this done before September ends....

It takes several calls to get the plans you see (at least the good ones!) Remember, not all reps are nice.... if you feel the rep is hesitant, hang up, call back again...

Get the 6GB data, not the $25 500 MB. For $5 more, it is worth to upgrade... mainly since in the future, reps are more lenient in giving $10 credit to 6GB/1Gb data plans and only $5 credit to 500MB plans..... why pay the same?

[Kokobomb]

Hey guys, I need some recommendations from the pros in here.

Hopefully the gurus like mrperfect/noisewater/everyone else can help me out!

Just got off the phone with a very tired/bored-sounding rep. This was my third call.

The second and third rep both saw the notes from the offer that the first rep gave me, and they all said that the offer from my first call is the BEST they can do.

On the first call I was offered:
$17.50 200min/unlm eve+wknd 6pm
$10.00 2500/CID/VM
$20.00 500MB

That's over $56 taxes in. I've been paying $60+ for two years, and just want to finally get a good price/value.


At this point I'm not sure what I can do. It seems like every rep just sees the above offer written in my notes from my first call, and says it's the best they can do. It's as if they don't want to spend the extra effort to make their OWN offers.

Any advice for this? I've been calling to say I want to "continue negotiations from the last call", but they just take a look at what I've been offered in my first call, and stand their ground.

Is there a way to "start over" and get a fresh set of offers from the next rep?

I've said that I'm a student who needs LD minutes to call home, and has tuition to pay.
I've compared their above offer to the cheaper $45-$50 unlimited+500MB plans that Wind and Mobilicity have (to which they just said "Rogers never price matches").
And I've been very friendly & polite each time.

Maybe it's just because I'm calling at 8:30PM (the end of their shift?)...
I don't know. I'm out of ideas.

Any thoughts on this situation? Thanks.

If the reps say that Rogers never price matches, they probably aren't willing to give you any discounts or credits. Thank the rep and try again. It really depends on the rep what sort of deal you're getting. Since you're a student, pull the student card. Say you have tuition fees coming soon as well as residence bills to pay. Ask if they can help with lowering the bill because it's a very expensive bill for a student to pay while in school. Be persistent, you'll get something soon.

[titus67]

Today was sort of a good day...
I spoke with one of the nicest CxR's today and even though I still can't reduce my bill I keep getting little titbits to keep me happy.

My Current Plans now looks like this (x2) - similar plan (x2) without data.

250 Wkday/Unltd Eve @ 6pm/Unltd WE - $20
100 LD
100 Bonus Min./ 3 mnts
Value Plan / 2500 Text/CID/VM - $10
R2R - $5
500mb - $25
Unlimited Data - 6 mnts
SAF + 911 - $7.70
MFD - (-$10)
MPC - (-$5)
Data Credit (-$5)

still $47.70 + tax.

I enquired about getting the 6gb data plan but was told that it is for the iphone only - is this true? Nevertheless, the nice rep gave me 6mnths unlimited data to compensate for it. I also got $35 credits taken of my bill for Texting + R2R features last month. I think the only way to reduce my bill would be to remove the R2R and hopefully keep the MPC $5 credit....and then add it back one day as a feature credit. What do you guys think...is R2R any use anyway?

Cheers,

titus67

[SimonPhoenix]

nope pretty easy, i called for my sister and got her contract with the 17.50 EPP plan :cheesygri
May I ask how you managed such a feat?
Thank you

[pinkster]

ok so if you want the iphone + data, this is something i did.

I got the plan i wanted and than asked for a blackberry. Told me i had to get a data plan too. So i told them i was student and couldn't afford it and asked if there was anything they can do for me.

Took some convincing but at the end i got 10$ off data plan :lol:

Did you do this all in one phone call? So okay so here's what i gathered so far;

Talk to a rep; explain my situation as a poor student and how i want to stay with rogers, they say no, i say can you forward me to someone who can.

Talk to retentions; customer for 7 years, would like to stay with rogers, plans are expensive, what can you do for me. Explain that I would like to get an iphone when the stock is in, tell them I'm patient and i will wait but the iphone4 plan is too expensive.

And throughout the phone call, be calm, collective and nice. If i get an angry rep, call back another time.

That how it goes? I don't know, i think it might be hard to swing a deal for a phone plan i won't have immediately?

[Kokobomb]

Today was sort of a good day...
I spoke with one of the nicest CxR's today and even though I still can't reduce my bill I keep getting little titbits to keep me happy.

My Current Plans now looks like this (x2) - similar plan (x2) without data.

250 Wkday/Unltd Eve @ 6pm/Unltd WE - $20
100 LD
100 Bonus Min./ 3 mnts
Value Plan / 2500 Text/CID/VM - $10
R2R - $5
500mb - $25
Unlimited Data - 6 mnts
SAF + 911 - $7.70
MFD - (-$10)
MPC - (-$5)
Data Credit (-$5)

still $47.70 + tax.

I enquired about getting the 6gb data plan but was told that it is for the iphone only - is this true? Nevertheless, the nice rep gave me 6mnths unlimited data to compensate for it. I also got $35 credits taken of my bill for Texting + R2R features last month. I think the only way to reduce my bill would be to remove the R2R and hopefully keep the MPC $5 credit....and then add it back one day as a feature credit. What do you guys think...is R2R any use anyway?

Cheers,

titus67

That's good, at least you got something out of that call. The 6 gb data plan is not specific for iphone, keep at it. However, you should really try to get rid of your SAF + 911, that's another unnecessary $5 on your bill. Or you can try to use it as a bargaining tool to get credits and then try to get rid of it later.

[Lucky75]

Wondering what people thought of the plan I just got from Rogers. Is it good? Or should I have held out for a better plan?


3 year contract, of course
250 anytime minutes
Rogers to Rogers
evenings & weekends after 6
Caller ID
100 long distance minutes
2500 text messages
500 mb data (including internet, blackberry)

$48 a month after taxes and fees, so something like $35 before.

[Kirbyprime]

I guess it's time for this again... props goes out to the people quoted who originally wrote these guides.



Originally Posted by 7KXakq
F'ing genius tips.

You hit upon about 4 of my own 5 most effective tips in schmoozing reps. For Rog or any other company.

People always ask on this board - how did some_poster get such a good deal? It's NOT by saying some magic buzzwords: "I want a LRQ-304 with a side order of PTP-47", or whatever ... it's by making a connection with the rep and getting them on your side.

I've never (or not recently, anyway) gone into as much detail as you did (for reasons) so I thank you for covering some of this stuff off.


MrP: "a) start your conversation by always saying their NAME. when you are done verifying your account and they say what can i do for you.. "

a) This works because people respond better when their name is used. Human psych, 101. Don't over-do it so as to sound obvious, but use the reps name from time to time during the call.



MrP: "b) surprise them by asking how are you doing."

b) works because EVERYBODY likes to be asked how they are doing, and likely so few cx's ask this the rep is PLEASANTLY STARTLED to have someone actually ask THEM how they're doing. Never mind that everybody likes to be asked their opinion. This question also has the benefit of 'breaking' the rep out of their robotic script, and you've now begun a conversation with a fellow human being. That's the way to get 'BFF' status with the rep - get them on your team, make them your friend and wanting to help YOU out.



MrP: "c) then say you guys having pretty busy night today i know its hard to deal with grumpy people all day long and i have so much respect for you blah blah blah.. then say moving forward the reason im calling you is for blah-blah"

c) Though phrased a little heavily ("respect" the reps job) what you're doing here is showing you understand them and their difficult job. Other tactics might be:
- if calling late at night, say "I'll bet you get some crazy calls from folks who just left the bar, eh?"
- if calling during the a known busy period - e.g. iP4 launch - say "I'll bet it's crazy with everybody demanding their new phone yesterday, eh?" This adds humour to the conversation, and shows you understand and sympathize with the rep's situation.



MrP: "d) present your case well, dont get excited or frustated, be smooth with your words and know the game,"

d) Yep, but this is one that is tough to 'teach' - some people can just think quickly on their feet, other people don't have that gift. If you don't, at least have an idea about what you think you want as opposed to just wanting 'mo' free stuff'. Greedy = unsexy.

If you want to just lower your bill start off by saying that cash is tight and you want to see if there's anything "that we can do" that can HELP you reduce your monthly bill - maybe even be prepared to give something up? Can they adjust you to a lower $ plan that doesn't drop your minutes too much, that sort of thing.



MrP: "e) dont commit to anything untill they are done "offering" then weigh all pros and cons and if you like it ask them to document this in the file and ask for a interation number it will start something like "i300200100"."

e) great tip - start the conversation off by wanting to 'just get an idea what Rog maybe has that can "help" you lower your bill, or let you use your phone more (more minutes, more features) since you like the service SO MUCH already. Reps get grief all day so by your saying you're a happy cx and want to use the Rog service more you're a pleasant change from their usual grumpy, demanding cx. By keeping the conversation GENERAL you avoid the rep documenting a formal offer made to you (so you can call back and try with another rep, without that later rep seeing a previous offer made to you and just parroting it) ... UNTIL it's a great offer that you think you want snaggle (then you want notes made on your account about what exactly was offered). If you see the call heading nowhere you want as little record of that as possible - be polite and say, ok, it doesn't sound like Rog has much leeway, you'll maybe try one of the new carriers and see what other offers are out there - but don't be snarky when you say this, just say it like you're kinda sad (you don't really want to leave the Rog family, and might not, but have to see what else is out there to be fair to yourself.)


MrP: "f) However sometimes if the offer is too good to resist TAKE IT as sometimes you wont get it again even if you call back.."

f) this is covered a little in my e) comments, but if you should get a situation where a rep hasn't fully document the GOLD offer they made to you, and you discover this when you call back to accept, you'll maybe want to have a review of the call-recording performed - for info see:
s://RogersWatch.wordpress.com/Recording


Here are some other general ideas:
- say you call in and rep sounds tired, beleaguered
- maybe mention to rep they sound pooped - are they are end of shift, or have had some really bad cx's to deal with today
- maybe rep says 'no, my kid is sick and was up half the night'
- A HA you think, an opportunity to ingratiate yourself...
-- maybe ask, very, very gently, and say: 'Can I ask, are you a single parent maybe' (probably more single-parents at CSR jobs then in general population)
- if rep says yes, you say how much you respect single parents - parenting is such a tough job ... your sister, self, mom (be truthful!) was a single parent and you really admire them for how hard it is
- or if rep says no, they're not, make a light-hearted crack about how their hubby/wife needs to take a turn and coddling their little one and let you be rested for all the pesky, difficult cx's they have to deal with
- etc ... you're looking for chances to say something nice, yet personal and specific, about this rep - MILD flattery (or it sounds obvious like you're heaping BS upon them, which is a BIG turn-off for anyone) .. and humour helps too

Ok, that's hopefully a little polish to put onto the GOLD tips from mrperfect.

All this stuff above is general schmoozing of people - use their name, respect them, understand them, sympathize with them/their job, get them on board with you (your team), etc.

Don't over-do it tho, or you sound like a BS'er.

For those who know this stuff already and want to get into the really advanced stuff, consider reading a little on the "Reid's Nine Steps of psychological manipulation" (oh, you didn't want to acknowledge that your schmoozing was, at its base, manipulation?):
http://en.wikipedia.org/wiki/Reid_technique

You'll see stuff about, e.g.: how to give someone two choices, both of which you'd like - they get to pick one. A rep (a human in general, actually) will tend to try to give you one of the two choices instead of saying "none of the above". An example might be:
"I'd be really happy if I could get R2R with a credit to offset it, or else maybe even unlimited incoming, credited? I have a friend who has the unlimited incoming with a credit and they say it really helps to them save money and let them get way more use out of their phone, and I'd be totally THRILLED if we could do something similar for me".

(Did you notice my use of the word "we" there - remember, you want the rep on YOUR team, helping YOU solve your dilemma - think like that, speak like that ... and the rep will act like that.)

- the rep will think about the two choices you have given them, forgetting (or avoiding) the other option "none", since by way of your phrasing the invitation (you'd be just tickled) they'd be stealing that 'thrilled happiness' from you if they gave you neither - and it's human nature not to want to 'bum out' your new-found BFF.

You might not get the WHOLE R2R or UnlimIncoming credited (maybe only get $5 off) ... but that's not bad for this call ... (and you'll be calling in again anyway, in maybe 3 mos time, to try to save a little more, or get a little more).

Great plans are not born - they are raised, nurtured, developed ... over time.

So good luck, finaglers.

One last tip: when you're all done thank the rep - tell them how much you appreciate their help. You want them to make good notes on your account after all. And you'd also like their happy-brain-chemies to be firing away too, just like yours are. They're human, help them feel really good about what they're done for you (a "do unto others", sort of thing) ... and hopefully the cx who calls in next will get a happy rep, ready to help them out. Pay it forward.

Hang up, and THEN do the BOOYA, fist-pump into the air : )

[Kirbyprime]

And this...


Here was some additional stuff mrperfect said:

I use a three prong trick when dealing with the reps..
1. If you are looking for extra minutes or anything in your voice section,, i will simply complain about having so "few" minutes and how you are always worrying about overcharges and how your buddies all on rogers have bonus minutes or some extra voice goodies...

2. If it is money/credits you are going after than i would use the cancellation trick and say im paying too much this and that and have them try to apply a credit to offset my concerns..

3. If it is for some addon/goodie that you really like then I would call and enquire about it, how much it costs, and sometimes simply ask straight way for a freebie.. if this doesnt work I usually ask to try out the addon.. they should have no problem giving you one to try out or one month.. after adding this i would call back after a few days and argue and argue that this goodie was added on permanently and not just on a trial basis.. i would be persistent to have it as originally "promised" untill a rep finally caves in and gives it "forever". sometimes you need to try with multiple reps for the right rep to do this..



Originally Posted by next_godfather View Post
A member from RFD sent me a pm, and I rather address the question here as it would be helpful for the whole community.

Im not great at negotiating, I think I am "decent", I scored a great deal because of many things combined such as

-I have been a customer for 2 years, I got a credit or two, per each call, I didnt get to the plan I have now all of a sudden due to a really generous rep
-I have 4 services with them (consolidated customer relations reps. are more willng to negotiate with you, than regular wireless reps I find), and I always mention that to them
-I researched competition


MYTHS
I find that these below statments are myths and absured
-some reps are really mean and not helpful
-I can't do it its too hard to bargain with them

Yes, some reps are quite difficult but it is not 'impossible' to bargain with them. Remember they have a quota to maintain. If you have ever worked in sales you would know that you have sell a number of products or you get coached, more coaching, until you get fired. These difficult reps, are the ones that can pick out the "b.s" we are giving them. Its like playing hard, if the other party whos what is in your hand, they will not fear you. Likewise, the rep on the other line should not know that you possess info from forums such as HOWARDFORUMS, OR RFD.

IF YOU TELL THEM THAT YOU KNOW ABOUT HOFO OR RFD, or the internet, these reps will care to bargain with you. They KNOW you WONT cancel. And they will call you a bluff. Unless, in certain circumstances you can mention hofo or rfd, otherwise dont mention it. Be ignorant as possible, dont mention words like "retention vlaue pack" or make sure the jargon you use is not language a person who is well verse in retention deal. Stay away from these jargons we often use in RFD, or hofo.

Another thing is, dont be afraid to be "aggressive". You have to be aggressive to get what you want.

Look up government agencies, such as CRTC, Better Business Bureau, and other agencies which the telco companies are signatories to. Arm your self with legal jargon, and be prepared to excercise your "right" to speak to a manager if you do not get what you want.

A lot of the credits I received are from the manager, or office of the pres. as they do not wish to deal with you, and give you what you want.

-things like Rogers changing the LCA, changes to the contracts you see in the bulletons in your wireless bill are GOLD. keep them handy, and call within 30 days, as those are your jailfree cards, as those contracts can help you rid you of your contract, and thus you get leverage to negotiating a better deal. Tell them either you go because they made these changes, or they give you what you want?
TRUST ME, IT WORKS

If Rogers, is gonna screw you over using loopholes, arm yourself with loopholes against them. And be prepared to speak to a manager. If they say a manager will call you back, be firm and say you wish to speak to them now. Chances are the manager wont call you back, and they just want to get rid of you.

STEPS
1. Call 611, and say Cancel (dont use the direct number, as they know you have insider info)

2) tell the customer relations representative nicely, that you are displeased with what you are paying and that competition is offering such and such and thus you want to cancel. BE FIRM, AND ASK THEM HOW MUCH IS IT TO CANCEL.
-
-
-
-

the representative will say "oh well the competition is not that great"

you have to offer a rebuttal (always write down your points and rebuttals before making the call)

if the representative does not have any rebutalls for you, chances are that they will give in.

In your points, bring up what Changes Rogers made to the contract, and how you have 30 days to cancel. They will bring up things such as Rogers can change the agreement, then you bring up "cwta.ca" and how it mandates that agreements cannot be changed.

remember, if you are for say fighting for long distance minutes due to the lca change, you always have a right to request arbitration, if office of of pres. or manager does not help you

3) if you are satisfied with your deal, say accept and make sure you get an interaction id. otherwise if you are not happy say you are displeased, and tell them to make a note of the offer, and forward your call to the manager. Mention the same things, and mention your rights as a customer, and how rogers owes you a duty of care eg. not changing the local calling area

(i would google: lca change) and you will see a lot of people got rid of their contracts, or gotten freebies because they voiced their themselves

4)come back to rfd or hofo, and celebrate your success

POINTS TO NOTE


-REMEMBER YOU CAN ALWAYS GO AHEAD WITH THE CANCELLATION, AS ROGERS "WILL" CALL YOU BACK, AND TRY THEIR BEST TO KEEP YOU, THEREFORE DONT BE AFRAID

I DID THAT ONE TIME

another point to note is that REPS dont want to cancel you. The rep has like a quota to maintain, if the rep is doing a lot of cancellation, it gonna look bad on him and he will get discipline, and moreoever he is gonna do paperwork for you cancelling. No one wants to do paperwork.

The key is to be
- FIRM
-WRITE DOWN WHAT YOU ARE GONNA SAY AND REBUTTALS
-RESEARCH COMPETITION, LAWS THAT TELCOS. HAVE TO FOLLOW
-dont give in to their first offer, the first offer is just a bait to see if you will bite. unless the first offer is great, dont take it, trust me they are train to give less, and if customer is persistant on cancelling they will give you more.

good luck guys.

(pardon my grammer i typed too fast of a reply)


So there we go lol. Good luck to everyone!

[Kirbyprime]

And while we're at it, read this link

http://rogerswatch.wordpress.com/

[raj7979]

I called their retentions and got the following:

New Plan Offered:
200 + 250 daytime
Unlimited EW @ 6PM
2500 Text Msgs
1000 Long Distance
Unlimited Rogers to Rogers
VM and caller ID

for $35 and with taxes $39.54

Old Plan:

200 daytime minutes
Unlimited evening/weekends @ 6PM
125 text msg's
VM called ID etc
$28 after taxes.

How do i go about bringing them from $40 to $20 for the same deal???? and what additional features i can ask for and get??? I've been with rogers for last 7-8 years.

Thanks a ton for all your help!

Is it a good idea to tell them that mobilicity is offering unlimited province-wide and local calling/texting for $35 and no contracts either or this would be more on a rude/threatening side?

Sorrie, i'm somewhat of a newbiee:)

Any help from all you pro's out there??? greatly appreciated!

[Aznkid2000]

May I ask how you managed such a feat?
Thank you

Back when i got the EPP, all you needed was to be a member of a certain program (Air Miles). But from reading now, it seems rogers doesn't offer it anymore.

But there was some RFDer that got the plan, so its a hit or miss.


Did you do this all in one phone call? So okay so here's what i gathered so far;

Talk to a rep; explain my situation as a poor student and how i want to stay with rogers, they say no, i say can you forward me to someone who can.

Talk to retentions; customer for 7 years, would like to stay with rogers, plans are expensive, what can you do for me. Explain that I would like to get an iphone when the stock is in, tell them I'm patient and i will wait but the iphone4 plan is too expensive.

And throughout the phone call, be calm, collective and nice. If i get an angry rep, call back another time.

That how it goes? I don't know, i think it might be hard to swing a deal for a phone plan i won't have immediately?

Nope took a lot of time and effort :lol:

Yes sounds about right. But when you call in you get a regular rep so you can either tell them to just transfer you to relation and talk to relation about plans and such.

what are you looking for really? this is something standard


250/Unlimited Eve/Wkds Plan - 20$

than plus w.e else you want

[Yuz]

guys, got new plan, just checked MYrogers, some options looks unfamiliar(in bold).


250/Unlimited Eve/Wkds Plan
250 Wkday/Unltd. Eve/Wkends
25 Anytime Minutes
6PM Early Eve. Calling Option
Unlimited Incoming Calls Opt.

Included with My Plan
Windsor/Detroit Rate Following
Detailed Billing
Call Forward/Trans.Pay Per Use
2500 Sent/Unl. Received Txt

Call Forwarding/Transfer $3.00/month

[shadowjeff]

Hi guys, i was given a transaction number from retentions and was told to bring it to the rogers representative when im buying my iphone 4 at the store.

I will be queuing up tomorrow at the apple store and was wondering would the apple guys be able to change my plan using that transaction id?

[jmedora]

Hi guys, i was given a transaction number from retentions and was told to bring it to the rogers representative when im buying my iphone 4 at the store.

I will be queuing up tomorrow at the apple store and was wondering would the apple guys be able to change my plan using that transaction id?

Nope, Apple employees can't see Rogers notes.

[rg1980]

I tried calling in to Retentions to see how much my Monthly fee Discounts are (I have 2 of them on myrogers) but they say that they can't tell the amount.

How can I find out this info?

Thanks :)

[Kirbyprime]

Ahhh, they can see it fine. Not sure why they would have to lie about something that simple.

[pinkster]

Back when i got the EPP, all you needed was to be a member of a certain program (Air Miles). But from reading now, it seems rogers doesn't offer it anymore.

But there was some RFDer that got the plan, so its a hit or miss.



Nope took a lot of time and effort :lol:

Yes sounds about right. But when you call in you get a regular rep so you can either tell them to just transfer you to relation and talk to relation about plans and such.

what are you looking for really? this is something standard


250/Unlimited Eve/Wkds Plan - 20$

than plus w.e else you want

I can't view Rogers plans for iphones atm, i hate their website, so very un-userfriendly. But something along the lines of:

Importance going from top to bottom:
- Data.. I heard 500mb is too little but I would love the 6gb data add-on that some of you have gotten.
- Caller ID, Voicemail definitely (i don't really care for the visual voicemail, regular voicemail is fine)
- Text messages, at least 1000
- Unlimited Incoming minutes
- I don't care too much about early evenings but definitely unlimited weekends

Ideally I want their cheapest General Plan with a few extras (thrown in by them hopefully) I don't mind paying $50+ including taxes.

edit: but like, I'm not going to object if they give me something i don't necessarily want but they are giving it to me for free lol

[faceman]

Update, just called in again for the hell of it, reduced my plan further -

My plan:
250min./unltd. eve+wknd 6pm
VP-cid/vm/2500
unltd. incoming
500mb
$25.08 +hst = $28.34ish

My 500mb data is discounted $15, pretty sweet. I use a BB so don't need 6gb

I want some LD minutes, North America texts, and either r2r or network to network, but they won't budge, might need to just pay for it. Otherwise I I'll need some bonus minutes.

[Aznkid2000]

I can't view Rogers plans for iphones atm, i hate their website, so very un-userfriendly. But something along the lines of:

Importance going from top to bottom:
- Data.. I heard 500mb is too little but I would love the 6gb data add-on that some of you have gotten.
- Caller ID, Voicemail definitely (i don't really care for the visual voicemail, regular voicemail is fine)
- Text messages, at least 1000
- Unlimited Incoming minutes
- I don't care too much about early evenings but definitely unlimited weekends

Ideally I want their cheapest General Plan with a few extras (thrown in by them hopefully) I don't mind paying $50+ including taxes.

yes thats very possible, in fact i think with all those features you want 1 call with a nice rep will work for you.

The breakdown for the plan should be something like this

250/unlimited weekend/evening after 7 - 20
value pack (voice mail, caller id, 200 txt) - 10
6GB data - 30
incoming call - 10

you can prob get incoming call credited and a 5-10$ credit for the data.

[titus67]

That's good, at least you got something out of that call. The 6 gb data plan is not specific for iphone, keep at it. However, you should really try to get rid of your SAF + 911, that's another unnecessary $5 on your bill. Or you can try to use it as a bargaining tool to get credits and then try to get rid of it later.

Thanks for the advice. I tried to get the SAF removed but the rep told me that its because I have an old plan and the only way she can remove it is by putting me on a new plan and then I will lose my credits. How would I use it as a bargaining tool, since I have no control of it, i.e. its not a feature that I can just cancel because I don't need it?
As for the 6Gb I've been denied by 2 reps so far, so i'm puzzled on that one!!

Cheers,

titus67

[infared_vision]

So i escalated a call to the managers office and they screwed my plan up...who do i escalate too now ?

Basically i had a smart phone with no data package...i wanted to upgrade to a BB..the manager gave me a 150MB data plan for $15, which was suppose to be for a BB but was actually for a smart phone...we called in because the BB wasn't working and the tech guy told us Rogers screwed up.....we call back to retentions the lady wants to give us 50MB for $10, this would be a BB data plan........we accept it.....now when i try to use my BB its still not working....we have called over 5 times for the same issues within the last 48hrs....everytime i call in to get some type of compensation they tell me they can't credit my account anymore......

I have a $20 package....with 20$ in credits

Someone please help...

[AsiansVancouver]

Hi, I have been calling Rogers 3 or 4 times now. Today, I have been offered:
500 Anytime Minutes
Unlimited Eve & W/E @ 6
Unlimited Incoming
1000 Long Distance
Call display / Name Display
2500 Incoming Messages Unlimited Outgoing
Detailed Billing
6GB data plan

For $67.58 per line for 2 lines + HST.

I don't have a contract with them since November last year and I never got my phone replaced.
I tried to get the activation fee waived but the agent will not budge saying that they cannot give me anymore credit as this is a very good plan!!!

Also I cannot get Network Calling or Rogers to Rogers.
As I said this price is per line and I have 2 lines that would get the same price plan.

What do you think of this offer? Is it still too expensive? If I take it, I am planning to call back in a few weeks to get Network Calling or Rogers to Rogers.

As for the details of the Credits & Discounts I would see them on my first billing. It seems not that bad for starter. I would give up my Family Plan that is not great at today’s price standards.

Can mrperfect & or noisewater answer me?
Thanks guys. :)

[visualpurple]

So i escalated a call to the managers office and they screwed my plan up...who do i escalate too now ?

Basically i had a smart phone with no data package...i wanted to upgrade to a BB..the manager gave me a 150MB data plan for $15, which was suppose to be for a BB but was actually for a smart phone...we called in because the BB wasn't working and the tech guy told us Rogers screwed up.....we call back to retentions the lady wants to give us 50MB for $10, this would be a BB data plan........we accept it.....now when i try to use my BB its still not working....we have called over 5 times for the same issues within the last 48hrs....everytime i call in to get some type of compensation they tell me they can't credit my account anymore......

I have a $20 package....with 20$ in credits

Someone please help...
You should have kept the 150MB plan and told tech support to add APN3CON to your account for BB access

[surfguy17]

Thanks for the advice. I tried to get the SAF removed but the rep told me that its because I have an old plan and the only way she can remove it is by putting me on a new plan and then I will lose my credits. How would I use it as a bargaining tool, since I have no control of it, i.e. its not a feature that I can just cancel because I don't need it?
As for the 6Gb I've been denied by 2 reps so far, so i'm puzzled on that one!!

Cheers,

titus67

tell them to waive the SAF since none of the newer plans have it. they will waive it for 1 year (which is the max they can do for that specific credit at a given time) then just call in once a year to get it waived again.

[pinkster]

yes that's very possible, in fact i think with all those features you want 1 call with a nice rep will work for you.

The breakdown for the plan should be something like this

250/unlimited weekend/evening after 7 - 20
value pack (voice mail, caller id, 200 txt) - 10
6GB data - 30
incoming call - 10

you can prob get incoming call credited and a 5-10$ credit for the data.

Ya hopefully! I think the hard part is getting the actual iphone4. So I get them to activate my new plan when I get my new iphone4? Is there like a reference # or something or a plan that I have to write down? Sorry just a little confused about the process of getting a good phone plan before getting the actual phone lol

[shadowjeff]

Ya hopefully! I think the hard part is getting the actual iphone4. So I get them to activate my new plan when I get my new iphone4? Is there like a reference # or something or a plan that I have to write down? Sorry just a little confused about the process of getting a good phone plan before getting the actual phone lol

Just got off the phone with a customer rep and he said after getting a plan you want you can ask the customer rep to give you a reference number. Get the iphone 4 from any store, if rogers provide the reference number to them. If you are getting at the apple store they will upgrade the plan for you and than you have to go home and call retentions to activate the plan you were given.

[Kokobomb]

So i escalated a call to the managers office and they screwed my plan up...who do i escalate too now ?

Basically i had a smart phone with no data package...i wanted to upgrade to a BB..the manager gave me a 150MB data plan for $15, which was suppose to be for a BB but was actually for a smart phone...we called in because the BB wasn't working and the tech guy told us Rogers screwed up.....we call back to retentions the lady wants to give us 50MB for $10, this would be a BB data plan........we accept it.....now when i try to use my BB its still not working....we have called over 5 times for the same issues within the last 48hrs....everytime i call in to get some type of compensation they tell me they can't credit my account anymore......

I have a $20 package....with 20$ in credits

Someone please help...

Keep calling in. Tell them that this is causing a lot of inconvenience for you to try and get some features or credits. As long as it's not working for you, you have the right to complain (nicely of course). If you don't get the right rep, try again. It's all about finding the right person to help you.

[Aznkid2000]

Ya hopefully! I think the hard part is getting the actual iphone4. So I get them to activate my new plan when I get my new iphone4? Is there like a reference # or something or a plan that I have to write down? Sorry just a little confused about the process of getting a good phone plan before getting the actual phone lol

well if your lucky they might have the iphone 4g in stock. So your plans begins right away.

but if rogers don't have it in stock and refuse to order it for you when it arrives than you can still go ahead with the plan you got offered and keep calling to get the iphone 4g.

but i am not sure if its a good idea to get the plan first and the phone afterwards..

[sgdnfan]

Just logged into My Rogers account after a couple days of issues...

I see on one of my lines the following discounts:

"Basic Voicemail Discount"
and
"Call Display/Name Display Disc"

Does anyone know what those discounts amount to? (if anything?). I have the $10 retention value pack on both of my lines, and I only see these discounts on the one line???

Any input would be appreciated ;) This would be awesome if they were worth something! :)

[Kokobomb]

Thanks for the advice. I tried to get the SAF removed but the rep told me that its because I have an old plan and the only way she can remove it is by putting me on a new plan and then I will lose my credits. How would I use it as a bargaining tool, since I have no control of it, i.e. its not a feature that I can just cancel because I don't need it?
As for the 6Gb I've been denied by 2 reps so far, so i'm puzzled on that one!!

Cheers,

titus67

You can tell them that since the new plans have it you find it unfair that you have to pay the SAF + 911 when new customers don't. If they say they can't, try to bargain for a monthly credit to offset it. If you do get it, that's awesome and you can call again to try and waive your SAF + 911 or replace it with the GRRF.

As for the 6 gb, I don't know why the reps won't add the 6 gb data for you, as it is both a blackberry and smartphone add-on on the website. What happened with me was I came across a really nice rep (who was a student, I might add, which made things easier) and she gave me the 6 gb data to begin at the start of September. I told her that I was waiting for the iphone, so she had no hesitations, even though I'm on a dumb phone right now. If they still won't give it to you, you can try saying that you're waiting for the iphone, but you don't want to risk missing the 6 gb data plan, and ask them to add it on now.

[jZee]

Sigh. I was just told by a rep that in their notes they have it noted to not give me discounts.

What now?

[pinkster]

well if your lucky they might have the iphone 4g in stock. So your plans begins right away.

but if rogers don't have it in stock and refuse to order it for you when it arrives than you can still go ahead with the plan you got offered and keep calling to get the iphone 4g.

but i am not sure if its a good idea to get the plan first and the phone afterwards..

ya i mentioned this a couple pages ago, i thought it would be hard for me to argue for a plan i won't immediately have.

perhaps i should start negotiating the plan when i can get the phone, in the same phone call.

i don't mind waiting, but it has been almost a month since its release, i didn't think i'd be waiting THIS long.. oh well.

i'm going to try calling in tomorrow morning, see if they have stock

[Kokobomb]

well if your lucky they might have the iphone 4g in stock. So your plans begins right away.

but if rogers don't have it in stock and refuse to order it for you when it arrives than you can still go ahead with the plan you got offered and keep calling to get the iphone 4g.

but i am not sure if its a good idea to get the plan first and the phone afterwards..

I don't know, but for me, I think if a good offer comes along, securing a good plan is more important. You can always get the phone later. If it's the data you're worried about, you can always try and get the data waived for a month until you get the iphone. Most reasonable reps will do that.

[Snipeshow]

Sigh. I was just told by a rep that in their notes they have it noted to not give me discounts.

What now?

You call with dumb questions about billing and stuff to bump those notes down and far away from their sight. But be warned, I've had a rep look back through 2-3 weeks of notes to see if I was trying to ******** her.

[Kokobomb]

Sigh. I was just told by a rep that in their notes they have it noted to not give me discounts.

What now?

Call into customer care and inquire about products. Ask about different phones, features associated with them, plans that they're promoting right now, features that interest you. Tell them your side of the story, and ask them for their opinion, whether they think it's worth having or not. Anything to fill up your notes so that the bad notes get pushed down. After about 5 calls or so, you should be good to go again.

[justinwu86]

how about can i go to get $10 credit added to my 6gb plan?

any tips?

thanks.

[-go-leafs-go-]

Has anyone been fortunate enough to receive a defective iphone 4? lol

if so, have you milked either apple or rogers for upgrades / discounts?

I don't want the warranty to kick in but rather a replacement with benefits :-)
has anyone gone through this?

Bump lol

i have an "appointment" (they are so formal lol) with the apple guys tomorrow and would love to have a game plan going in lol

Would love to hear some feed back from you guys. anyone experience this situation before?

[iamgold]

Hi, I'm a soon to be rogers customers. I will port my fido to rogers in order to get a Iphone 4 with a 3 yrs contracts. Because stacking contracts with fido til 2015.. its just crazy!

What's the best plan right now i could get with rogers?
Can i call rogers retention to deal with a plan?

It seem i can't get my5 and early calling features.. 9PM evening = USELESS :evil:

[titus67]

tell them to waive the SAF since none of the newer plans have it. they will waive it for 1 year (which is the max they can do for that specific credit at a given time) then just call in once a year to get it waived again.


You can tell them that since the new plans have it you find it unfair that you have to pay the SAF + 911 when new customers don't. If they say they can't, try to bargain for a monthly credit to offset it. If you do get it, that's awesome and you can call again to try and waive your SAF + 911 or replace it with the GRRF.

As for the 6 gb, I don't know why the reps won't add the 6 gb data for you, as it is both a blackberry and smartphone add-on on the website. What happened with me was I came across a really nice rep (who was a student, I might add, which made things easier) and she gave me the 6 gb data to begin at the start of September. I told her that I was waiting for the iphone, so she had no hesitations, even though I'm on a dumb phone right now. If they still won't give it to you, you can try saying that you're waiting for the iphone, but you don't want to risk missing the 6 gb data plan, and ask them to add it on now.

Thanks for the help guys, You both seem to suggest the same strategy, so I will try and get the SAF waived since I can no longer apply monthly credits to my account. As for the 6gb data, I will try and get it added closer to the end of september, since I've got unlimited data for 6months it's not a big deal yet.

Cheers,

titus67

[1pkz]

For the hup reset can I just tell them i dropped my phone in the water or somthin fishing and get them to send me an xpieria or somthing?

[Ccmboy]

For the hup reset can I just tell them i dropped my phone in the water or somthin fishing and get them to send me an xpieria or somthing?

if u say ur fone is defective they might send u a free refurb fone as a replacement
make sure u get charged in order to be considered a HUP

[1pkz]

Also, if I still have warrenty on my current phone what are the chances they won't just offer me the same phone again? And not give me the hup, sorry for all the questions

[1pkz]

From someone that's actually done it an been succesful , what have you said to them to convince them to give you a early hup? I need some tips on what to say before I call them

[tcharged]

any stock for the iphone 4 at call centres??

[stenz]

any stock for the iphone 4 at call centres??

From the CxR rep I spoke to today, I learned that they have no stock as all stock goes to Rogers stores first.

However... he also thought that you can order iPhone 4s on the Rogers website so I'm not sure about how reliable his other statement was.

[trevorb]

Ahoy hoy.. hey so I'm going to spain at the end of september and wondering if theres any retention specific international LD minutes/texts that you can get added on from them..

[surfguy17]

Thanks for the help guys, You both seem to suggest the same strategy, so I will try and get the SAF waived since I can no longer apply monthly credits to my account. As for the 6gb data, I will try and get it added closer to the end of september, since I've got unlimited data for 6months it's not a big deal yet.

Cheers,

titus67

let us know the outcome. if it doesnt work the first time hang up n talk to a different rep

[cashinstinct]

Hi, I'm a soon to be rogers customers. I will port my fido to rogers:
Stacking can be avoided at fido by talking to right rep, a friend got it... Keep calling fido.

Rogers will treat you as new client.

Enjoy fido dollars ;)

Good luck

[infared_vision]

I have been waiting for 28:50 to speak with someone at rogers as my BB is still not working...

How can I contact the office of the president...is there a phone number ?

I know there was a post but i can't seem to find it.

After 3 days and several calls no luck with getting my BB to work...

ok so i found the link on the rogers web site....if i go through the office of the president does my account get black listed ?

[cashinstinct]

Also, if I still have warrenty on my current phone what are the chances they won't just offer me the same phone again? And not give me the hup, sorry for all the questions

Say the phone is not fun/good/functional/enough/etc

[jcforum]

does anybody have any thoughts on the $40 smartphone data value pack?? is it a good idea to get it or should i get everything separately?

[Lucky75]

I have been waiting for 28:50 to speak with someone at rogers as my BB is still not working...

How can I contact the office of the president...is there a phone number ?

I know there was a post but i can't seem to find it.

After 3 days and several calls no luck with getting my BB to work...

ok so i found the link on the rogers web site....if i go through the office of the president does my account get black listed ?

I had retentions put my call though to them before, but it took an hour and a half of being on hold for anyone to pick up.

Luckily, they're actually very helpful there if you get through using the proper channels, and they gave me a direct line back if I had any more problems. Not sure if its a great idea to go to them yet though. Spend a little more time getting pissed off and gathering reasons to be pissed. Then you have ammunition :)


does anybody have any thoughts on the $40 smartphone data value pack?? is it a good idea to get it or should i get everything separately?

If you don't mind re-signing a 3 year contract, go through retentions/customer relations. And do you really need all that other useless garbage in there? Just go with the 6 GB plan for $30 if you must. The 500MB plan is 25 by itself I think.

[DaiMikeGor]

Yes, the grrf replaces saf + 911. And from the looks of your plan, i wouldn't switch to grrf. You're getting the saf credited - saving of $6.95. So, you're only paying $.75 for 911. If you switch to grrf, unless waived, you will have to pay $2.58 - adding an extra $1.83 to your bill.

yeah when i called couple of days ago, i asked to be switched over to a lower voice plan but i didn't specify the 17.5 one (playing dumb :D) she said she couldn't because then my previous $10 mpc would be removed. anyhow, she decided to waive the saf for a whole year so i agreed to it. now my mpc totals to $15 as you can see in my sig. thats not bad at all!!!


Oh crap! I didn't even notice the credit. Sorry dude, bad advice on my end.

hey man, thats ok don't worry about it. when i read your reply i was like am i not getting what he's saying? LOL. its all good though thanks for your help!!!

[Snipeshow]

I had retentions put my call though to them before, but it took an hour and a half of being on hold for anyone to pick up.

Luckily, they're actually very helpful there if you get through using the proper channels, and they gave me a direct line back if I had any more problems. Not sure if its a great idea to go to them yet though. Spend a little more time getting pissed off and gathering reasons to be pissed. Then you have ammunition :)



If you don't mind re-signing a 3 year contract, go through retentions/customer relations. And do you really need all that other useless garbage in there? Just go with the 6 GB plan for $30 if you must. The 500MB plan is 25 by itself I think.

its probably easier to credit the 500mb and then change it over to 6gb for $5 more

[jcforum]

If you don't mind re-signing a 3 year contract, go through retentions/customer relations. And do you really need all that other useless garbage in there? Just go with the 6 GB plan for $30 if you must. The 500MB plan is 25 by itself I think.

Well the thing is my plan has only voice right now, but i have:

* 350 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 6PM Early Eve. Calling Option
* Unl. Incoming local calls
* Network Calling
* Detailed Billing
* 2500 Sent/Unl. Received Txt
* Call Forward/Trans.Pay Per Use

Discounts
* Early Evening Option Cr
* 1000 Anytime CDN LD Mins
* WhoCalled Service
* Call Manager
* Call Forwarding/Transfer
* Monthly Fee Discount
* Monthly Fee Discount

My Add-Ons
Value Pack *$10.00/month
1000 Anytime CDN LD Mins *$10.00/month

Paying 17.5+2.58+tax

what i'm not sure of is how much my monthly fee discounts are... so if i get that smartphone pack i'm basically only upgrading to get data plus the extreme texting... not sure how hard it is to get discounts on the value pack though, anybody have experience?

[kid_icarus]

Attention:
I was able to do a HUP about 10 minutes ago with retentions for a 16gb Iphone4
After 4 days of OOS, Friday seemed to finally bring the stock in!

I'm sure someone is going to ask soon anyways if anyone managed to get one!!

Good luck!!

[Zaphiro]

^^ Ive been on hold for 20 minutes.... Will post my results.

[sunkids]

Attention:
I was able to do a HUP about 10 minutes ago with retentions for a 16gb Iphone4
After 4 days of OOS, Friday seemed to finally bring the stock in!

I'm sure someone is going to ask soon anyways if anyone managed to get one!!

Good luck!!


Thank you for the information. I have kept calling them in last 4 days. Allways OOS. I am calling them again.

[visionqueen]

Attention:
I was able to do a HUP about 10 minutes ago with retentions for a 16gb Iphone4
After 4 days of OOS, Friday seemed to finally bring the stock in!

I'm sure someone is going to ask soon anyways if anyone managed to get one!!

Good luck!!

That's great news! Are they mailing it to you or do you have to pick up from the Roger's store or Apple store?

[Zaphiro]

^^ Ive been on hold for 20 minutes.... Will post my results.

IN STOCK CALL NOW!!!!!!!!!

16GB only I think!

[-go-leafs-go-]

From someone that's actually done it an been succesful , what have you said to them to convince them to give you a early hup? I need some tips on what to say before I call them

Tell them you have recently done a hup and ever since then the phone has been giving you nothing but problems, i.e. It cut offs during calls, it gives you a blank screen everytime you turn it on, etc. Come up with something creative that indicates to the rep you want a diff phone. The rep will suggest to transfer you over to tech support. reply with something like "oh please dont. I just dont want this phone anymore, it will just give me more hassles in the future. I'd really appreciate it if you can please provide me with another phone instead." The idea is to sound frustrated with the phone while remaining your composure with them.

Also, i suspect if you use the "dropping it in the toilet" (yuck lol) excuse they will just send you a replacement of the existing phone, not a new phone, as you dont have any issues with the phone itself - was just a mishap.

If the rep doesnt agree, thank them and call back. Another rep will be sympathetic and oblige you a with new phone.

Keep us informed of your progress.

[Snipeshow]

called 3 times today. arrgggh

first was for the home bundle stuff, bell offers better STILL

second i got legit d/ced half way through. But she was like "You have a great offer, and can't get any more discounts"

Next person parroted her exactly. Time to start with the random calls. :mad:

[lonelyme]

Attention:
I was able to do a HUP about 10 minutes ago with retentions for a 16gb Iphone4
After 4 days of OOS, Friday seemed to finally bring the stock in!

I'm sure someone is going to ask soon anyways if anyone managed to get one!!

Good luck!!


This is awesome..thanks for our fellow RFDer who keep us posted on this.

I would suggest everyone would do the same in the coming days so that we can save some effort for each other :) I know I would :)

Calling retention and trying my luck...

[kid_icarus]

That's great news! Are they mailing it to you or do you have to pick up from the Roger's store or Apple store?

they'll be mailing it to me at my workplace! =)
since UPS has the worst pickup locations

[thelefteyeguy]

called 3 times today. arrgggh

first was for the home bundle stuff, bell offers better STILL

second i got legit d/ced half way through. But she was like "You have a great offer, and can't get any more discounts"

Next person parroted her exactly. Time to start with the random calls. :mad:

you've been blacklisted on their computers...too many call in a day...it's barely 10 yet

[sgdnfan]

Has anyone in this thread (Mr Perfect?) been able to successfully get $15 in data credits ($10+$5) AS WELL as $15 in general monthly credits?

Just curious... I'm currently at $10 data discount, and $15 data credit. But my other line (on the same account) has a $10+$5 data discount. Wondering if I can call up and squeeze that extra $5 data discount on my other line, saying something like "Well, the last agent I talked to said that data discount was going to be applied to both lines...".

Any input appreciated. This is addicting ;)

[Slingshot377]

Just called in.
I can confirm that they DO have the iPhone 4 16GB in stock right now, OoS on the 32GB though so I am going to continue to wait this out.

[sunkids]

Thank you for the information. I have kept calling them in last 4 days. Allways OOS. I am calling them again.

I DID IT. After 20 minutes waiting and extra 5 minutes holding. That nice male rep found an iPhone 4 for HUP. Now I am just waiting for the email confirmation. Good luck to everyone and special thanks to kid_icarus.:lol::lol::lol:

[DaiMikeGor]

ok guys need a little help here. i'm on myrogers and i see that i have a call display credit? how come i have that because i have the $10 value pack (voice mail, call id, 2500 texts).

[visionqueen]

they'll be mailing it to me at my workplace! =)
since UPS has the worst pickup locations

I think that's the best option! Have fun with your phone!

[phonzy]

Received this email today....

"Rogers Hardware Return Notification Status"


Does that mean the HUP reset is done!!!

[-go-leafs-go-]

Has anyone in this thread (Mr Perfect?) been able to successfully get $15 in data credits ($10+$5) AS WELL as $15 in general monthly credits?

Just curious... I'm currently at $10 data discount, and $15 data credit. But my other line (on the same account) has a $10+$5 data discount. Wondering if I can call up and squeeze that extra $5 data discount on my other line, saying something like "Well, the last agent I talked to said that data discount was going to be applied to both lines...".

Any input appreciated. This is addicting ;)

Are both plans similar in features? If so, you can tell them you were negotiating for both plans simultaneously and went to myrogers to confirm the change but noticed a missing credit on one plan. The rep may grant you the extra credit.

If the plans are dissimilar but the data was added on the same day for both phones, you can try a similar plea. Some reps will honour the double plan deal.

Good luck!!

[Slingshot377]

Read the eMail. :P

That clearly states that it is an update on the status of your hardware return.

[hitek0007]

OMG YES! Just got an iPhone 4 16gb from rogers!

[iris888]

did not get one.. rep was not willing to give it to me :(

[kid_icarus]

I DID IT. After 20 minutes waiting and extra 5 minutes holding. That nice male rep found an iPhone 4 for HUP. Now I am just waiting for the email confirmation. Good luck to everyone and special thanks to kid_icarus.:lol::lol::lol:

AWESOME CONGRATS! haha well worth the anxious excitement of being on hold! lol

seems like lots of stock today as my friend was able to get one too!

[bbdino]

OMG YES! Just got an iPhone 4 16gb from rogers!

from retention?

[sunkids]

AWESOME CONGRATS! haha well worth the anxious excitement of being on hold! lol

seems like lots of stock today as my friend was able to get one too!

That's right. As soon as he put me on hold, I know it's my lucky day today! It is quite straight forwad, I asked for HUP to iPhone4 and then he start to looking. :lol::lol: Actually this is my second iPhone4, got one 2 weeks ago in the store.

[noisewater]

Received this email today....

"Rogers Hardware Return Notification Status"


Does that mean the HUP reset is done!!!

Just got mine too. Kick ass

[bishopper]

2 iPhone 4 16gb ordered through HUP. thanks!

[hitek0007]

from retention?

yes!!!

[Ice]

2 iPhone 4 16gb ordered through HUP. thanks!

How do you get two as HUP??

[Slingshot377]

How do you get two as HUP??

Two lines.

[bbdino]

yes!!!

OMG! I'm calling rite now!

Thx for the tip!

[bishopper]

two lines.

+1

[bishopper]

For those who are still looking for iPhone 4. I confirmed with retentions department (direct line 866 304 4248) that they received a moderate size of stock last night. They still have stock as of 10:45am EST. They only have 16gb black. Call now!

iPhone 4 purchased before September 30, 2010, you are eligible to receive an iPhone 4 Bumper or a select third-party case from Apple at no charge. More details are available at the iPhone 4 Case Program website (http://www.apple.com/iphone/case-program).

[Ice]

Two lines.

That makes too much sense! I know a couple people had access to a second iPhone as subsidized price/HUP and wondered if there was something else to know!

[lucians]

+1 hup

[sosofly]

For those who are still looking for iPhone 4. I confirmed with retentions department (direct line 866 304 4248) that they received a moderate size of stock last night. They still have stock as of 10:45am EST. They only have 16gb black. Call now!

iPhone 4 purchased before September 30, 2010, you are eligible to receive an iPhone 4 Bumper or a select third-party case from Apple at no charge. More details are available at the iPhone 4 Case Program website (http://www.apple.com/iphone/case-program).


I'm on hold right now and getting a bit nervousss..... what should I say??? " Hi, I'm looking for a Hardware Upgrade?" Sorry I'm a noob.

[sunkids]

I'm on hold right now and getting a bit nervousss..... what should I say??? " Hi, I'm looking for a Hardware Upgrade?" Sorry I'm a noob.

I just asked for a HUP iPhone 4. That's it.

[jZee]

I'm speaking with the manager regarding having discounts, good idea bad idea?

[adot111]

Why you guys ask retention to get the iphone4? Not local rogers retailer?

[Kirbyprime]

Sigh, ok, well after yet another call through Track & Trace, Retentions, and Customer Care, I still haven't been able to get them to give me the $159/$269 pricing in my notes.

Starting to get frustrated so I'm going to stop calling for a while <_< hopefully the Rogers tool will update soon.

[nelly29]

I called a regular rep and she checked the warehouse and told me they are OOS :mad: I wounder if she was pulling my leg ??

[DaiMikeGor]

I called a regular rep and she checked the warehouse and told me they are OOS :mad: I wounder if she was pulling my leg ??

talk to retentions?

[bbdino]

I called a regular rep and she checked the warehouse and told me they are OOS :mad: I wounder if she was pulling my leg ??

call retention...

[starwatcher]

Really want a 32GB. If anyone hears about 32GB at retentions or anywhere. PLEASE let me know.
(In Ottawa)

[nelly29]

talk to retentions?


I talked to retentions this morning and got them to agree to let me get an iphone4 as they said I didnt qualify when I negotiated my plan Monday cause it is not over $40 :cheesygri but this morning she put in my notes I qualify for an iphone4 so I did not want to call retentions back so soon :)

So I tried the regular hardware upgrade desk and they said OOS lol

[sosofly]

I just asked for a HUP iPhone 4. That's it.

The lady I was on the phone with said I do qualify...HOWEVER...they are not doing HUP's on the phone anymore?? And I need to go to a store. Any advice?

EDIT: That was pretty much it, then she made a note on my file so if I were to go into a store they would know right away.

[CrazyYoshi]

just on the phone with retention and she told me OOS?
anybody else got any luck?

[purple_everything]

I got a better plan added to my phone, was wondering when it takes into effect and if anyone knows the number for vm. I changed mine for the speed dial slot. thanks

[Ice]

I got a better plan added to my phone, was wondering when it takes into effect and if anyone knows the number for vm. I changed mine for the speed dial slot. thanks

Where are you? VM access in Toronto is 416-357-3229

[purple_everything]

Where are you? VM access in Toronto is 416-357-3229

Edmonton, I just googled and i think it's 1-403-561-3172. But i don't think it's set up yet.

[sosofly]

I just asked for a HUP iPhone 4. That's it.

FAIL. :(
Didn't give me a HUP. Oh well, better luck next time.

Thanks though sunkids!

[iris888]

after 3 calls, i was finally able to do the Hup for my 2 lines. I was able to get through at 11:05am EST.

11:21AM - got email confirmation for the HUP

Just keep trying until you find a nice rep. I called 1-866-304-4248.

Good Luck :)

[DaiMikeGor]

im not looking for the iphone 4 but i told my sister to call retentions and SHE GOT ONE!!! 16GIG WOOhoo rep says she got the LAST ONE i don't know about that though.

[-go-leafs-go-]

I got a better plan added to my phone, was wondering when it takes into effect and if anyone knows the number for vm. I changed mine for the speed dial slot. thanks

I find dialing the vm # to be a long procedure. Try this instead ..

press and hold 1

or

dial your cell number with a #1 attached at the end. Like so, 123-456-7890#1. press send. this will connect you directly to your voicemail. Press # and then your password. Voila lol

[Kokobomb]

after 3 calls, i was finally able to do the Hup for my 2 lines. I was able to get through at 11:05am EST.

11:21AM - got email confirmation for the HUP

Just keep trying until you find a nice rep. I called 1-866-304-4248.

Good Luck :)

Yay! I got my HUP for iphone!! Finally after all that running around :)

[yeungnga]

Just ordered one iPhone through Customer Relations. At first, he said it's reserved for ppl who are unable to go to the store. But I pleased him so he ordered it for me...haha

[thelefteyeguy]

i got one around 11.25 est time...

system is increbility slow right now...been trying to setup my account for the last 20 mins

[thelefteyeguy]

Just ordered one iPhone through Customer Relations. At first, he said it's reserved for ppl who are unable to go to the store. But I pleased him so he ordered it for me...haha

phone sex with happy ending?

[Lucky75]

How much does it cost to get the iPhone4 with a HUP?

[sosofly]

I guess second times the charm! Got it!
I guess talking to the opposite sex does get you better results.

[iris888]

$159 + 35 admin fee + tax


How much does it cost to get the iPhone4 with a HUP?

[funkybudha]

I signed up for the $30 6GB plan back when it were first introduced in July 2008. Naturally, this 3-year term expires in July 2011.

I've recently renewed my voice contract (including credits) until August 2013. However, the "Limited Time Offer" shows the 6GB data term expiring in July 2011.

Am I better off to leave it as is, releasing my data obligation until July 2011, or have it renewed until August 2013 in case Rogers *happens* to increase my 6GB rate to whatever it might cost starting in July 2011?

[Lucky75]

I signed up for the $30 6GB plan back when it were first introduced in July 2008. Naturally, this 3-year term expires in July 2011.

I've recently renewed my voice contract (including credits) until August 2013. However, the "Limited Time Offer" shows the 6GB data term expiring in July 2011.

Am I better off to leave it as is, releasing my data obligation until July 2011, or have it renewed until August 2013 in case Rogers *happens* to increase my 6GB rate to whatever it might cost starting in July 2011?

Might as well let it expire. They will always usually give you the grandfathered package if you had it before. More negotiating power to you that way. Also, as they increase their infrastructure and the competitors get better infrastructure, the competition will surely drive the price of data plans down, especially with the increase in smart phones we're seeing.

[Ice]

I signed up for the $30 6GB plan back when it were first introduced in July 2008. Naturally, this 3-year term expires in July 2011.

I've recently renewed my voice contract (including credits) until August 2013. However, the "Limited Time Offer" shows the 6GB data term expiring in July 2011.

Am I better off to leave it as is, releasing my data obligation until July 2011, or have it renewed until August 2013 in case Rogers *happens* to increase my 6GB rate to whatever it might cost starting in July 2011?

If you have Data credits, you can d renew it to ensure you keep those credits, though it wouldn't matter at this rate with retentions. Otherwise, grandfathering the 6gb data itself will probably be fine. Also, you won't have to negotiate so many credits all at the same time in 2013. Lucky7s is right though, if leave it, it's better leverage for negotiating. I don't think it's a big deal either way.

[Yuz]

ordered my 16Gb black thru HUP 11:55 EST

Lady on phone were sounds really horny :)

Question: does Value Pack comes with Name Display?

[AA0913]

:)people:

Order date (dd/mm/yyyy)

27/08/2010



Date de la commande (jj/mm/aaaa)

27/08/2010







Hardware details



Détails de l'équipement

Item ordered (make/model/color)

Qty.



Article commandé (marque/modèle/couleur)

Qté.

ROGERSSIM3FF - 3FF SIM CARD - ROGERS

1



ROGERSSIM3FF - 3FF SIM CARD - ROGERS

1

APPLE IPHN416BLK/WHT GSM Black


DONE!

picked up the news from hofo and confirmed it here.


IF THIS POST CHANGED UR LIFE, hit the THANKS button.

[mrperfect]

Its the time to disco!!!!! :lol:

Just ordered my 3rd Iphone thru retentions. 16GB Black model for $399. Wow I cant believe this is happening that I got third time lucky :cheesygri
Rogers 0 Me 3 :D

[Ice]

...how, and why? You don't have 3 lines do you?? :cheesygri

[jcforum]

Its the time to disco!!!!! :lol:

Just ordered my 3rd Iphone thru retentions. 16GB Black model for $399. Wow I cant believe this is happening that I got third time lucky :cheesygri
Rogers 0 Me 3 :D

hey mrperfect have a question for you (if you don't mind giving your opinion) what do you think about the $40 smartphone value pack? do you think i'm better off trying to get credits off data instead?

[mrperfect]

Has anyone in this thread (Mr Perfect?) been able to successfully get $15 in data credits ($10+$5) AS WELL as $15 in general monthly credits?

Just curious... I'm currently at $10 data discount, and $15 data credit. But my other line (on the same account) has a $10+$5 data discount. Wondering if I can call up and squeeze that extra $5 data discount on my other line, saying something like "Well, the last agent I talked to said that data discount was going to be applied to both lines...".

Any input appreciated. This is addicting ;)

Yes that is possible.
I have total $20 data discount towards my $30 6gb. I also have $35 monthly credits towards my $40 plan. :)

[Rob76]

Its the time to disco!!!!! :lol:

Just ordered my 3rd Iphone thru retentions. 16GB Black model for $399. Wow I cant believe this is happening that I got third time lucky :cheesygri
Rogers 0 Me 3 :D

You're so d@mn lucky. I tried three times and got declined three times. But finally Wireless Etc (at my local Costco) called me as they got three 16GB in stock so I went picked one up last Friday ($159 + $35). This is my 1st iPhone and I absolutely love this thing. :)

[mrperfect]

hey mrperfect have a question for you (if you don't mind giving your opinion) what do you think about the $40 smartphone value pack? do you think i'm better off trying to get credits off data instead?

Always take seperate data plan and voice plan. It gives you more room to wiggle your discounts. Any family plan/shared services or combos are their cash cows! stay away from any bundle.

[starwatcher]

Man. Reading all of these gets me soooo p****'d. I want a 32GB and for some reason retentions does get those.

[mrperfect]

...how, and why? You don't have 3 lines do you?? :cheesygri

Man I wished I had three lines, i would have sold my other two:( All my iphones are on single line. I explained sometime yesterday that I got my first iphone on launchday and it is a factory unlocked model given by mistkae. Something went wrong in hardware reset trick and I was eligible again two weeks later so I got another Iphone. This time I pulled off another Iphone thanks to some sheer luck, ingenious excuse and their hardware protection guarantee.

[mrperfect]

You're so d@mn lucky. I tried three times and got declined three times. But finally Wireless Etc (at my local Costco) called me as they got three 16GB in stock so I went picked one up last Friday ($159 + $35). This is my 1st iPhone and I absolutely love this thing. :)

Congratulations.. I never knew costco had these too. That is pretty slick getting one from there. You will also have double year guarantee now i believe? awesome man!

[DaiMikeGor]

Yes that is possible.
I have total $20 data discount towards my $30 6gb. I also have $35 monthly credits towards my $40 plan. :)

hey mrperfect, do you want to switch plans with me?!! LOL dude, you're awesome i can't believe you can pull it off like that PROPS to you. sorry to ask again but i posted just a little earlier this morning. like i mentioned, i noticed i have a call display credit and i have the value pack. so if i take off the value pack which is $10 and add call id does it mean i'm getting it for free? also i heard theres a $5 for 500 texts is that true? is it 500 outgoing and unlimited incoming? i don't really care about voice mail since i don't use it. by doing this i can save another $5 a month. what do you think?

[mrperfect]

hey mrperfect, do you want to switch plans with me?!! LOL dude, you're awesome i can't believe you can pull it off like that PROPS to you. sorry to ask again but i posted just a little earlier this morning. like i mentioned, i noticed i have a call display credit and i have the value pack. so if i take off the value pack which is $10 and add call id does it mean i'm getting it for free? also i heard theres a $5 for 500 texts is that true? is it 500 outgoing and unlimited incoming? i don't really care about voice mail since i don't use it. by doing this i can save another $5 a month. what do you think?

That is possible, if you have the credit towards it then why not.. Nothiing to lose since you can always readd the value package if something goes on. You can remove the value package and add just caller id since you have a feature credit towards it??
Dont pay for text messages either that will save you money. If you can survive with 125 messages per month then you should be able to add this for free if you ask nicely with multiple tries...

I dont have caller id since i removed my value package too, and i been trying to get a feature credit with no luck.

[mrperfect]

Someone was wondering about my total credits last night so here is the breakdown.

Activation fee credit $35
Monthly fee discount $35
Data discounts $20
Early eve credit $7
Rogers to Rogers $5
1000LD $7
Call manager $5
Who called $3
Call forwarding $3

The 500 bonus minutes + My 5 is at no charge.

[DaiMikeGor]

That is possible, if you have the credit towards it then why not.. Nothiing to lose since you can always readd the value package if something goes on. You can remove the value package and add just caller id since you have a feature credit towards it??
Dont pay for text messages either that will save you money. If you can survive with 125 messages per month then you should be able to add this for free if you ask nicely with multiple tries...

I dont have caller id since i removed my value package too, and i been trying to get a feature credit with no luck.

yes i can always re add it in the future. i average at about 500 texts a month, so i can not survive with only 125 haha. i'm definitely going to give them a call and see what they can do for me. i'll keep you updated thanks for the help.

[AA0913]

how to get iphone4 activation credit?

that is the question????,,,

[JamieO]

Finally able to land a Iphone4 after 3 weeks! Thanks for posting the update guys.

So for ppl who want reference plans,

250 wkday - 17.50
early evening at 6
Unlimited incoming - credited
R2R - credited (this was suppose to be unlimited network calling, maybe argue this later)
1000 LD - $5
VP - credited
500mb - $15 (will probably upgrade to 6gb after I get the iphone)
Total is 40.08 + taxes

[mrperfect]

how to get iphone4 activation credit?

that is the question????,,,

If you try now it is going to be very hard. I highly suggest dont waste any minute on trying this and instead lock your Iphone 4 first. Then you can always call back and try again later. If retentions dont budge try billing department at the end of the month. Getting this waived for Iphone is pretty hard but not impossible.

[JamieO]

Someone was wondering about my total credits last night so here is the breakdown.

Activation fee credit $35
Monthly fee discount $35
Data discounts $20
Early eve credit $7
Rogers to Rogers $5
1000LD $7
Call manager $5
Who called $3
Call forwarding $3

The 500 bonus minutes + My 5 is at no charge.

1000LD is a $7 credit?? Always thought it was $10

[mrperfect]

1000LD is a $7 credit?? Always thought it was $10

Actually I was getting it for $7 dont know how, but I actually moved this into my plan now to trim one "credit"

[mrperfect]

Wow that is a crazy plan dude.. Congratulations on your hardwork. Please continue to be persistent and dont give up. Also please continue to give back to the community whenever you can.

Good job!


Finally able to land a Iphone4 after 3 weeks! Thanks for posting the update guys.

So for ppl who want reference plans,

250 wkday - 17.50
early evening at 6
Unlimited incoming - credited
R2R - credited (this was suppose to be unlimited network calling, maybe argue this later)
1000 LD - $5
VP - credited
500mb - $15 (will probably upgrade to 6gb after I get the iphone)
Total is 40.08 + taxes

[anwoo]

Hey guys, I need some recommendations from the pros in here.

Hopefully the gurus like mrperfect/noisewater/everyone else can help me out!

Just got off the phone with a very tired/bored-sounding rep. This was my third call.

The second and third rep both saw the notes from the offer that the first rep gave me, and they all said that the offer from my first call is the BEST they can do.

On the first call I was offered:
$17.50 200min/unlm eve+wknd 6pm
$10.00 2500/CID/VM
$20.00 500MB

That's over $56 taxes in. I've been paying $60+ for two years, and just want to finally get a good price/value.


At this point I'm not sure what I can do. It seems like every rep just sees the above offer written in my notes from my first call, and says it's the best they can do. It's as if they don't want to spend the extra effort to make their OWN offers.

Any advice for this? I've been calling to say I want to "continue negotiations from the last call", but they just take a look at what I've been offered in my first call, and stand their ground.

Is there a way to "start over" and get a fresh set of offers from the next rep?

I've said that I'm a student who needs LD minutes to call home, and has tuition to pay.
I've compared their above offer to the cheaper $45-$50 unlimited+500MB plans that Wind and Mobilicity have (to which they just said "Rogers never price matches").
And I've been very friendly & polite each time.

Maybe it's just because I'm calling at 8:30PM (the end of their shift?)...
I don't know. I'm out of ideas.

Any thoughts on this situation? Thanks.


Assuming you're being courteous, not flat out asking for features, etc... maybe you're just having bad luck today! The reps aren't having a good day either as their system has been down all day. Take a breather and try again tomorrow or some time. Maybe take a more passive approach to it- directly comparing to Wind/etc doesn't always help.


If the reps say that Rogers never price matches, they probably aren't willing to give you any discounts or credits. Thank the rep and try again. It really depends on the rep what sort of deal you're getting. Since you're a student, pull the student card. Say you have tuition fees coming soon as well as residence bills to pay. Ask if they can help with lowering the bill because it's a very expensive bill for a student to pay while in school. Be persistent, you'll get something soon.


Thanks guys.
So basically I should say I'm paying too much, ask what can be done, but WITHOUT mentioning competitors' pricing?
I always thought it would be alright to quote the plans from the Wind/Mobilicity/Telus websites.

I'll call tomorrow MORNING instead of weekday evenings, so the reps I get won't already be annoyed from a whole day of RFDers asking for deals :D

Anyone else have advice to offer?
Much appreciated :)

[-go-leafs-go-]

No one here has received a defective iphone 4??

Oh the possibilities..

[JamieO]

Actually I was getting it for $7 dont know how, but I actually moved this into my plan now to trim one "credit"

When you say move into your plan, do you mean that the plan you are on right now included 1000 LD? So bascially they aren't crediting it or anything?

[rg1980]

Hey mrperfect

Do you ever worry about their "audit" department looking at your rate plan and taking away your credits?

When I was talking to Retentions for my rate plan I had a couple of ppl say that to me that their "audit" dept or whatever they call it will just remove it all b/c it goes against the available credits allowed. Not sure if its true or just some scare tactic.

[mrperfect]

Sorry to hear about your situation. You can definately do a lot better than that. I would have told you to go for it had it contained 6gb but for 500mb that is a ripoff. You still have a month to get the 6gb so I will say keep trying on. Filling up your existing notes with some other notes instead of the offers will also be helpful in your situation. Call them and ask them about their other services, and make up things to ask anything silly that doesnt link to your account. Be polite and try to have as many good notes as possible in your file to push down your "offer notes".


Thanks guys.
So basically I should say I'm paying too much, ask what can be done, but WITHOUT mentioning competitors' pricing?
I always thought it would be alright to quote the plans from the Wind/Mobilicity/Telus websites.

I'll call tomorrow MORNING instead of weekday evenings, so the reps I get won't already be annoyed from a whole day of RFDers asking for deals :D

Anyone else have advice to offer?
Much appreciated :)

[mrperfect]

When you say move into your plan, do you mean that the plan you are on right now included 1000 LD? So bascially they aren't crediting it or anything?

They were crediting me for the long distance. However i asked them to move this addon into my plan. They were able to "push" it so that it is now included into my base plan.. This saves me from showing one less credit in the discounts section :)

[Sellmestuff]

Hey mrperfect

Do you ever worry about their "audit" department looking at your rate plan and taking away your credits?

When I was talking to Retentions for my rate plan I had a couple of ppl say that to me that their "audit" dept or whatever they call it will just remove it all b/c it goes against the available credits allowed. Not sure if its true or just some scare tactic.

My plan is $28 all-in which includes 6gb data and other stuff and the auditing department tried to take a $5 credit off my plan. I just called them up and gave them hell for it, saying I had been paying the same price for a year and that randomly raising my monthly rate was total BS and they put the credit back on. :)

[dlhunter]

Update (12:30pm)
Was able to HUP to iPhone4, 16GB

Whoever calls, say that your current phone is dead/broken/whatever. Stock reserved for special occasions.

GL

[mrperfect]

Hey mrperfect

Do you ever worry about their "audit" department looking at your rate plan and taking away your credits?

When I was talking to Retentions for my rate plan I had a couple of ppl say that to me that their "audit" dept or whatever they call it will just remove it all b/c it goes against the available credits allowed. Not sure if its true or just some scare tactic.

Have yet to see someone who was audited. Everyone I heard so far has been screwed by the cxr where they failed to honour the earlier quoted offer. Im yet to see someone who had things taken away from them after certain period of time.
Personally Im not too concerned about it since these things were given to me by their own authorized agents. Its not like I did it on my own. A offer was made and a contract was agreed upon both parties.. Worst case scenario whatever happens happens.. There is more to life than worrying about a cellphone.. Im just enjoying the ride and not too concerned about the destination :)

[JamieO]

They were crediting me for the long distance. However i asked them to move this addon into my plan. They were able to "push" it so that it is now included into my base plan.. This saves me from showing one less credit in the discounts section :)

Cool, didn't know you could do that. I was hoping I could do that with my early evening credit on my other line. Right now its a $5 monthly credit so if I add it on to my plan I would have more wiggle room for future monthly discounts. I was wondering, do you call relations to do this or just regular CSR? And do you just ask for it? As always thanks

[nanoboy]

lmao my brother just called to fix his bill and asked if he can hup to an ip4 and the representative named Dawn or Don said they don't do them over the phone. It was nicely presented too because he talked about his overcharges, then opening a new line for my dad, then finally closed with the ip4 and she still said that.

[starwatcher]

Someone was wondering about my total credits last night so here is the breakdown.

Activation fee credit $35
Monthly fee discount $35
Data discounts $20
Early eve credit $7
Rogers to Rogers $5
1000LD $7
Call manager $5
Who called $3
Call forwarding $3

The 500 bonus minutes + My 5 is at no charge.

How is the 'activation fee credit' applied. Is it that everytime you buy a new phone with Rogers they will credit the Activation Fee. Or do you get that every month some how?

Also how did you get the 1000LD transfered into your base plan. I would like to do the same as I have $69 in credits each month and I worry about audits.

[rg1980]

Have yet to see someone who was audited. Everyone I heard so far has been screwed by the cxr where they failed to honour the earlier quoted offer. Im yet to see someone who had things taken away from them after certain period of time.
Personally Im not too concerned about it since these things were given to me by their own authorized agents. Its not like I did it on my own. A offer was made and a contract was agreed upon both parties.. Worst case scenario whatever happens happens.. There is more to life than worrying about a cellphone.. Im just enjoying the ride and not too concerned about the destination :)

Ya thats a good attitude to have.....Thanks man..........Just keeps pushing me for more haha

[kid_icarus]

quick question for you who have done an hup through retentions:

does a tracking number come via email once it's shipped?
or do I need to call in to get it?

[mrperfect]

How is the 'activation fee credit' applied. Is it that everytime you buy a new phone with Rogers they will credit the Activation Fee. Or do you get that every month some how?

Also how did you get the 1000LD transfered into your base plan. I would like to do the same as I have $69 in credits each month and I worry about audits.

I have the activation fee credit since past 3 years. Therefore every year when I upgrade to a new phone I can argue about it and have it waived. I never asked for this and I really dont rememebr how i ended up having this on my plan permanently, it doesnt have a expiry date even.

Talked to retentions one fine day with one fine lady and asked her if she can move my long distance into my plan.. she didnt seem to care or understand my intentions and did it with no problem.

[dlhunter]

Thanks guys.
So basically I should say I'm paying too much, ask what can be done, but WITHOUT mentioning competitors' pricing?
I always thought it would be alright to quote the plans from the Wind/Mobilicity/Telus websites.

I'll call tomorrow MORNING instead of weekday evenings, so the reps I get won't already be annoyed from a whole day of RFDers asking for deals :D

Anyone else have advice to offer?
Much appreciated :)

From my experience, you should say that you're satisfied with Rogers service and looking to minimize your bill for some reason. Mentioning competitors offer will get you nowhere as these retention offers are way below anything Wind and Co can offer.

You can push for VP credit ($10) and settle for now, then call back in few weeks and ask for data credit.

[mrperfect]

quick question for you who have done an hup through retentions:

does a tracking number come via email once it's shipped?
or do I need to call in to get it?

Yes as soon as you order, you will receive a email with confirmation order number.. Once billing information is received and item has been picked up by ups you will hae your next email with the tracking number. Expect to receive this by tuesday morning.

[pinkster]

quick question for you who have done an hup through retentions:

does a tracking number come via email once it's shipped?
or do I need to call in to get it?

Yeah I have the same predicament:

I just did a HUP and the retentions rep said she couldnt give me a tracking # via email or confirmation. She did give me a reference # and put an order in for me

I dont have a Rogers Account setup on their website.

Do we have to call in again and ask for another rep to do this for us??

[mrperfect]

lmao my brother just called to fix his bill and asked if he can hup to an ip4 and the representative named Dawn or Don said they don't do them over the phone. It was nicely presented too because he talked about his overcharges, then opening a new line for my dad, then finally closed with the ip4 and she still said that.

Try again man.. we all know how the make up the rules..

[-go-leafs-go-]

Can someone (mrperfect) please help me with this technical question. This is unchartered territories for me. I did some research and was unable to find a definitive answer.

The APN3CON code is for the iphone data plan only (and not the blackberry data plan also) in order to access BB services, right?

And if you have an iphone, would it be better to have the BB data plan or the iphone data plan? I've heard of some issues with visual vm in iphone if you have the bb data plan. Is that true?

Thanks in advance

[kid_icarus]

Yes as soon as you order, you will receive a email with confirmation order number.. Once billing information is received and item has been picked up by ups you will hae your next email with the tracking number. Expect to receive this by tuesday morning.

awesome! thanks for the details mrP
can't wait to get that email with the tracking number lol

[mrperfect]

awesome! thanks for the details mrP
can't wait to get that email with the tracking number lol

Dont think about it too much or you are goiing to have one "restless weekend"

[crazycanucks]

I ordered my iphone this morning from retentions while driving into work!!! 3-5 business days!!!! WHOO0-HOOOOOO. Finally

[mrperfect]

Can someone (mrperfect) please help me with this technical question. This is unchartered territories for me. I did some research and was unable to find a definitive answer.

The APN3CON code is for the iphone data plan only (and not the blackberry data plan also) in order to access BB services, right?

And if you have an iphone, would it be better to have the BB data plan or the iphone data plan? I've heard of some issues with visual vm in iphone if you have the bb data plan. Is that true?

Thanks in advance

Man I covered this so many times.
If you have a blackberry plan you dont need to add any codes.
Blackberry plan is absolutely compatible with any smartphone/ipad/dumbphone even. There are 0 issues with this. Blackberry data plan is highly recommended.

[dlhunter]

Can someone (mrperfect) please help me with this technical question. This is unchartered territories for me. I did some research and was unable to find a definitive answer.

The APN3CON code is for the iphone data plan only (and not the blackberry data plan also) in order to access BB services, right?

And if you have an iphone, would it be better to have the BB data plan or the iphone data plan? I've heard of some issues with visual vm in iphone if you have the bb data plan. Is that true?

Thanks in advance

blackberry data plan will work with all smart phones, but in case of iphone, you won't be able to activate tethering.
just switched from BB data to iphone data for this reason.

[mrperfect]

I ordered my iphone this morning from retentions while driving into work!!! 3-5 business days!!!! WHOO0-HOOOOOO. Finally

Wow! Congratulations dude that is awesome. Didnt you pulled the reset trick?:o

[mrperfect]

blackberry data plan will work with all smart phones, but in case of iphone, you won't be able to activate tethering.
just switched from BB data to iphone data for this reason.

Thats a negative. Im currently typing this thru my laptop tethering to my iphone 4 with a blackberry data plan. Everything works perfect with a blackberry data plan..

[DaiMikeGor]

@mrperfect

well, i tried my luck, got on the phone with a male rep. got nothing out of him keep on saying i have a very good plan already. asked him about the call display credit on my account and he said its been removed because i have the value pack? he even added by saying the only way that i'll be able to save is take away some of the features that i have sigh. i dislike male reps hahahahah.

[-go-leafs-go-]

Man I covered this so many times.
If you have a blackberry plan you dont need to add any codes.
Blackberry plan is absolutely compatible with any smartphone/ipad/dumbphone even. There are 0 issues with this. Blackberry data plan is highly recommended.


blackberry data plan will work with all smart phones, but in case of iphone, you won't be able to activate tethering.
just switched from BB data to iphone data for this reason.

Thank you. Thank you.

I appologize for the repetitve query but the thread is overwhelming to keep up with every post. I did some research and was getting conflicting reports and thought to clarify them here.

Thanks again. Going to switch to the bb data plan :cheesygri

[mrperfect]

@mrperfect

well, i tried my luck, got on the phone with a male rep. got nothing out of him keep on saying i have a very good plan already. asked him about the call display credit on my account and he said its been removed because i have the value pack? he even added by saying the only way that i'll be able to save is take away some of the features that i have sigh. i dislike male reps hahahahah.

I hardly had any luck dealing with them. As I always say just try again.... untill you get what you want.

[starwatcher]

For those that did HUP reset, what do you see if you go to upgrade your current wireless phone on My Rogers. It does show my phones but only about 6 of them. It does not show me any iPhones, BB, Android, etc.

Does this mean that I have not been reset properly?

Who does the reset, Track and Trace? I do have it marked on my account that I returned the HUP reset phone, and that I am eligible for $269 but I find that each CSR tells me something different and they all say that unless the iPhone 4 32GB is in stock they cannot really confirm my upgrade price.

[dlhunter]

Thats a negative. Im currently typing this thru my laptop tethering to my iphone 4 with a blackberry data plan. Everything works perfect with a blackberry data plan..

well, I called twice when Rogers announced tethering is free with 6GB data plan and reps were not able to activate this feature for me. I assume you're using Apple's built in tethering and NOT third party app? Cause third party worked for me as well...

[bobbyroar]

From my experience, it's better to accept the offert once they seems to be staled. You'll be able to negociate later.

isn't it hard to negotiate once you've already signed on for another 3 years? it seems like you have less negotiating power if you're already locked in.

[adrianf74]

@mrperfect:

Thanks again for my earlier questions about CxR, etc... I'm one step closer to "joining the darkside" as they say because my work has the $20 (including GRRF) plan with early evenings and weekends included (6pm-7am). From the business office, I was told that _I CAN_ add the $30/6GB on the iPhone without issue. The only feature I really want on top of this is a "My5" type deal. She told me (in the business office at least) that there us no way to add this or unlimited network calling. I can have R2R for $3 (not needed for me, anyhow)... so my question is this:

Do I make the jump and then call CxR after I've just made the switch and see if they can add something like one of those for me? Or should I just call them first (I have no account to reference at this point).

Thanks.

[ice_cap]

Called in directly to retentions this morning (9AM PST) and told them a story. I actually do live 2.5 hrs away from the closest Rogers store and I told them I got conflicting info from Rogers reps that they can/cannot send me an iphone, not done over the phone, etc. So, after phoning the closest store to me, I was told they have some stock. Wife and I decided to drive there for a chance at getting one each. Got there and was told OOS!
This retentions rep was super nice (I forgot her name) and told me that she felt bad that I wasted time and gas and that Rogers just got a shipment today. She ordered one for me and for my wife. Got email order confirmation as soon as I hung up! WOW, the wait is FINALLY over!!! :D:D

Good luck everyone and thank you to everyone who has ever given tips on this thread!!! Much appreciated!
BTW, this was like the 10th try for me, so don't despair...just keep calling. It is true - eventually you will luck out!

[nanoboy]

ROFL he just called again, he straight up just asked if he can do his handset upgrade and the lady was like ok one second lets take a look here, she read the last note by "Dawn" and shes like well I did speak with Dawn about you calling this morning, did you get a chance to go see if they are in stock at the Rogers stores? He's like yeah all out of stock and its embarassing to call everyday, and she went ahead and processed it!

[iris888]

Question:
I should be receiving the iphone in 3-5 days. If there is no one in the house to receive the phone from UPS, do they leave the package at the door? or would they take it to the UPS Center?

Thanks

[noisewater]

@mrperfect:

Thanks again for my earlier questions about CxR, etc... I'm one step closer to "joining the darkside" as they say because my work has the $20 (including GRRF) plan with early evenings and weekends included (6pm-7am). From the business office, I was told that _I CAN_ add the $30/6GB on the iPhone without issue. The only feature I really want on top of this is a "My5" type deal. She told me (in the business office at least) that there us no way to add this or unlimited network calling. I can have R2R for $3 (not needed for me, anyhow)... so my question is this:

Do I make the jump and then call CxR after I've just made the switch and see if they can add something like one of those for me? Or should I just call them first (I have no account to reference at this point).

Thanks.

Although you directed this at mrperfect, allow me to interject.

Originally, they told me during initial offers that 1000 LD minutes weren't available with the 17.50 plan. I got them. They told me there was no way I could get unlimited incoming added to my plan because it's the 17.50 and I have 1000 LD minutes. I then went ahead and got unlimited incoming added to my plan and credited as well. They told me that if you have unlimited incoming on the 17.50 plan, you can't get the unlimited network calling at a discount. I went ahead and got the unlimited network calling with long distance for $5 (which incidentally I will have credited soon).

Point being? They tell you a lot of things aren't possible. But when they say that, it's very likely that it's not only possible, but they can do even more.

[Kokobomb]

ROFL he just called again, he straight up just asked if he can do his handset upgrade and the lady was like ok one second lets take a look here, she read the last note by "Dawn" and shes like well I did speak with Dawn about you calling this morning, did you get a chance to go see if they are in stock at the Rogers stores? He's like yeah all out of stock and its embarassing to call everyday, and she went ahead and processed it!

Haha that's hilarious! Congrats on the iphone!

[trevorb]

Anyone know if retention has any retention-specific international minutes/text features I can hound them for

[Kokobomb]

Thanks guys.
So basically I should say I'm paying too much, ask what can be done, but WITHOUT mentioning competitors' pricing?
I always thought it would be alright to quote the plans from the Wind/Mobilicity/Telus websites.

I'll call tomorrow MORNING instead of weekday evenings, so the reps I get won't already be annoyed from a whole day of RFDers asking for deals :D

Anyone else have advice to offer?
Much appreciated :)

IMO I think that it really depends on your situation and how you want to go about getting what you want. For example, WIND is having quite a big deal with texting and data right now, so if you wanted to cancel your plan, you could tell them about what WIND has to offer. Otherwise, like I said before, you're a student, so pull the student card and say you're paying too much for your cell phone bill. You have tuition and residence fees, textbooks to buy, all that stuff. Just be persistent and you'll get there.

[yeungnga]

I have the activation fee credit since past 3 years. Therefore every year when I upgrade to a new phone I can argue about it and have it waived. I never asked for this and I really dont rememebr how i ended up having this on my plan permanently, it doesnt have a expiry date even.

Talked to retentions one fine day with one fine lady and asked her if she can move my long distance into my plan.. she didnt seem to care or understand my intentions and did it with no problem.

I have an activation fee credit as well. Does it mean that I can call in and ask them to credit the $35 administration fee??

But what if they say the administration fee is not the same as the activation fee? Any idea to get ard it?

[starwatcher]

I have the activation fee credit since past 3 years. Therefore every year when I upgrade to a new phone I can argue about it and have it waived. I never asked for this and I really dont rememebr how i ended up having this on my plan permanently, it doesnt have a expiry date even.

Talked to retentions one fine day with one fine lady and asked her if she can move my long distance into my plan.. she didnt seem to care or understand my intentions and did it with no problem.

Thanks for the reply. Will probably try this out.

About the HUP reset. Who should be reseting my last HUP date. I got early HUP on August 12th. Returned it on August 16th. Spoke to Track and Trace who said they put phone returned note in my file on 21st. I spoke to a CxR yesterday she says my last HUP date of 2009 is still in the system. Do you think mine failed? Should I call Track and Trace again and say that my eligibility does not seem to be updated and when will they do it?

Thanks for any info.

[adrianf74]

Although you directed this at mrperfect, allow me to interject.

Originally, they told me during initial offers that 1000 LD minutes weren't available with the 17.50 plan. I got them. They told me there was no way I could get unlimited incoming added to my plan because it's the 17.50 and I have 1000 LD minutes. I then went ahead and got unlimited incoming added to my plan and credited as well. They told me that if you have unlimited incoming on the 17.50 plan, you can't get the unlimited network calling at a discount. I went ahead and got the unlimited network calling with long distance for $5 (which incidentally I will have credited soon).

Point being? They tell you a lot of things aren't possible. But when they say that, it's very likely that it's not only possible, but they can do even more.
No harm in interjecting, noisewater. The issue here is that I'm not currently a Rogers subscriber but am in the midst of walking away from Telus (I'm just waiting to talk to L&R - for what it's worth - to see what they'll offer me before I pull the trigger). Right now, I've got the EPP1730 with Telus and had them add some freebies (such as voice mail, caller id, and telus-to-telus) and have the $15 unlimited data plan on CDMA. They've already said they won't allow anybody to port the data plan to HSPA nor will they allow me to renew my EPP plan on HSPA... it's really a sham in itself.

The only thing I'd really like is either some free LD minutes as my family in north of Barrie, or preferably, unlimited network calling with LD as my family uses Rogers Home Phone. I'm kinda guessing my best solution here would be to sign up with the business office (as a new customer) and then get CxR to add the one thing I'm still "missing" from my plan. I'd also like to get them to eat the activation/administration fees (if applicable) and perhaps offer me free data for a couple of months to lessen the blow from my ECF at Telus. I know it's possible; it's just a matter of finding the right person to do it.

[presencegirl]

Hi all,

I've been on this plan for a while (and moving to Ottawa in a few days) so I called retentions today.

Current plan:

$17.50

200 wkday mins
6pm eve for $7 (with $7 credited back to me)
unlim wknd

+ $5 for
250 txts, unlim incoming

+ $6.95 SAF
+ $.75 911 fee
+ tax
Total = 34.13

She offered me this:

$17.50 for

200 wkday mins
unlim incoming
6pm eve/ unlim wkds
2500 txts/VM/CID

+ 1000LD mins for $10 (minus $5 credit)

+ Govfee for $2.50

Total = 25.08 + tax

OR instead of the 1000 LD I can get unlim CAN R2R /fido for $15 (minus $5 credit)

She told me that because my old plan was $17.50, she can only credit me maximum of half of that at $8.75. Is that just BS?

I'm looking to get a new phone too with wifi, either the Nokia5800 or LG Shine, but they said that both were out of stock and I had to go to the store. That sounds like a headache too =(

Do you guys think I can do better?


Thanks guys,

[sidthekid]

Called retentions today and ordered my iphone 4 and resigned the following plan:

250 daytime min, Evenings/weekends unlimited starting at 6pm
Call Display, Voicemail and 2500 texts
100 Long distance minutes
Free Rogers to Rogers calling
6GB Data

TOTAL = $49 incl. taxes.

Do you guys think this is a good deal?

[nanoboy]

Hi all,

I've been on this plan for a while (and moving to Ottawa in a few days) so I called retentions today.

Current plan:

$17.50

200 wkday mins
6pm eve for $7 (with $7 credited back to me)
unlim wknd

+ $5 for
250 txts, unlim incoming

+ $6.95 SAF
+ $.75 911 fee
+ tax
Total = 34.13

She offered me this:

$17.50 for

200 wkday mins
unlim incoming
6pm eve/ unlim wkds
2500 txts/VM/CID

+ 1000LD mins for $10 (minus $5 credit)

+ Govfee for $2.50

Total = 25.08 + tax

OR instead of the 1000 LD I can get unlim CAN R2R /fido for $15 (minus $5 credit)

She told me that because my old plan was $17.50, she can only credit me maximum of half of that at $8.75. Is that just BS?

I'm looking to get a new phone too with wifi, either the Nokia5800 or LG Shine, but they said that both were out of stock and I had to go to the store. That sounds like a headache too =(

Do you guys think I can do better?


Thanks guys,

ya thats bs, im on the 17.50 plan and i got a 15$ data credit for the 6gb option

[sosofly]

I had the iphone value pack added to my account so I could upgrade to the iphone4 but I told the rep that I'm going to be using my berry for the time being. So they added the APN3CON code no problem- the rep said that I should have no trouble using my berry.

But for some reason its not working, I couldn't get on bbm even though they said it would be fine. So they switched the iphone vp to the blackberry and now I still can't bbm. I've been on the phone/on hold for 1:02:46.

What should I tell them to do next?

[bluekayaker]

Thanks for the reply. Will probably try this out.

About the HUP reset. Who should be reseting my last HUP date. I got early HUP on August 12th. Returned it on August 16th. Spoke to Track and Trace who said they put phone returned note in my file on 21st. I spoke to a CxR yesterday she says my last HUP date of 2009 is still in the system. Do you think mine failed? Should I call Track and Trace again and say that my eligibility does not seem to be updated and when will they do it?

Thanks for any info.

I'm having a problem with HUP reset as well. Returned the HUP phone a day after receiving, because it wasn't what my husband thought it was. Tracked it and called in the day after it had been received by Rogers. Track and Trace said they see it has been returned, but can't log this onto my account for 24 hours. Call back the next day, and they say it wasn't logged by some mistake, will be another 24 hours. Called back 2 days later, still not logged, will be another 3-5 days!

And oh, by the way, we don't do hardware upgrades over the phone, you have to go into a Rogers store. WTF? So annoyed. Way too many hours wasted on the phone with Rogers and their ridiculously annoying on hold advertising.

I guess it'll be worth it since my husband's plan is 250 mins, unlimited e/w at 6pm, unlimited R2R for $18 + tax.

[speed]

Blackberry data plan is the best and will work with any smartphone. There is no true approach. All depends on who you talk to. Dont hesitate to be creative in your excuses as why you need such and such feature. Eventually you will be able to get thru their defenses and mount your flag pole.

I will be getting an iPhone 4 and will be signing up for a 6gb data plan too; what advantages does the BB dataplan have over the iPhone dataplan? I know BB use compression but can an iPhone take advantage of

I also want to say that there is some great info on this site, thanks to everyone who has contributed! :)

[anwoo]

IMO I think that it really depends on your situation and how you want to go about getting what you want. For example, WIND is having quite a big deal with texting and data right now, so if you wanted to cancel your plan, you could tell them about what WIND has to offer. Otherwise, like I said before, you're a student, so pull the student card and say you're paying too much for your cell phone bill. You have tuition and residence fees, textbooks to buy, all that stuff. Just be persistent and you'll get there.

On that note, how often do you get a rep who will actually give a damn that you're a student? The last couple of reps I had just shrugged it off.

Need to get a good rep I guess. Thanks Kokobomb, I'll keep that in mind. The "I'm a student" card is probably my best chance.


Question: When you guys call in and hear that the rep's voice is extremely tired/annoyed (maybe because of an annoying RFDer from their earlier calls), and has the whole "I hate my job" tone in their speaking, what do you do? Everyone probably has a different way of handling this.

I suppose you could take that chance to be extra friendly/be a nice person and say something along the lines of "You sound tired...?"..."I know what you mean, I used to work in sales and hated nagging customers..."
And then proceed with negotiations after getting on their good side?

Or do you end the call as quickly as you can and try to call another happier rep?

[d_w31]

I got unlimited CAN/US texting ($15 option) with a $10 monthly plan credit


Anyone know if retention has any retention-specific international minutes/text features I can hound them for

[Firestorm]

Got my iPhone 4 shipping confirmation from Rogers after ordering from them 2 hours ago. Finally! So glad for the HoFo in-stock threads. Been trying to get it for two weeks. Sadly need to wait 30 more days to do my ToR and get all this over with.

Getting the $35 charge. First lady I spoke with said it would be waived because it was a promotion but I think she was mistaken. I really don't mind one way or another. Had to quickly do this on my break. I'll be reworking my plan after my ToR.

Hopefully they still have stock in about 5 hours. I need to call for another for my cousin but I don't have another break to use up :(

[Yuz]

I had the iphone value pack added to my account so I could upgrade to the iphone4 but I told the rep that I'm going to be using my berry for the time being. So they added the APN3CON code no problem- the rep said that I should have no trouble using my berry.

But for some reason its not working, I couldn't get on bbm even though they said it would be fine. So they switched the iphone vp to the blackberry and now I still can't bbm. I've been on the phone/on hold for 1:02:46.

What should I tell them to do next?

been there. Initially they activate my 6gb data as BB plan. BB works, but iphone doesn't. Called back ask why - they switch me to "iphone data", after that I asked to add APN for BB - now works both.

[sosofly]

been there. Initially they activate my 6gb data as BB plan. BB works, but iphone doesn't. Called back ask why - they switch me to "iphone data", after that I asked to add APN for BB - now works both.

So it was a RIM problem, they said that my request was still pending and it could take about 2 hours before I could use my bbm.

20 mins later got my first PING! lol

[McLaren__F1]

mrperfect any comments, for this plan as a new customer?

$62.xx after tax

http://img80.imageshack.us/img80/2654/111ol.png

[starwatcher]

Just got off the phone with Rogers.

First Track and Trace:
Yes we see you returned the phone.
Your account has been updated.
We are not sure why you are not eligible for a smart phone upgrade.
He passed me to CSR

Told CSR the whole story. He said that my account showed last HUP was in 2009 to the iPhone 3Gs. New offer was an offer by retentions, so he had to pass me to them.

Waited for retentions. They said, let me look into that. He also saw last HUP was 2009 iPhone 3Gs. I told him that 2 weeks ago retentions offered me an early upgrade and a new plan. I took it (iPhone 4 16GB) but then decided I wanted a 32GB. Called retentions. They told me to refuse shipment. Did that.

He said no problem. We can offer and sell you a 32GB through customer relations when they are back in stock. At the early HUP 3 year price. But he would not guarantee the price. Though he doubts it will rise.

He said I will just have to keep on calling back until they have stock.

I asked if I could buy at full price at Apple and he would not authourize that. Not sure why. Will have to try again. But for now I have to wait for retentions to get 32GB.

Looks like the HUP reset does now work any longer. Or maybe it is just because I ended up using a iPhone4 16GB as my device to return.

[rkrk]

Got my iPhone 4 shipping confirmation from Rogers after ordering from them 2 hours ago. Finally! So glad for the HoFo in-stock threads. Been trying to get it for two weeks. Sadly need to wait 30 more days to do my ToR and get all this over with.

Getting the $35 charge. First lady I spoke with said it would be waived because it was a promotion but I think she was mistaken. I really don't mind one way or another. Had to quickly do this on my break. I'll be reworking my plan after my ToR.

Hopefully they still have stock in about 5 hours. I need to call for another for my cousin but I don't have another break to use up :(

Lucky you!

Those who ordered today please post if you got a shipping confirmation ..
I ordered at 11 but no shipping confirmation yet :(

Wasnt expecting it today but love to get the confirmation today!

[Firestorm]

Sorrywasnt thinking straight. It was an order confirmation. Not a shipping!

[Sellmestuff]

I have a $15 MPC. $10 MPC and $5 MPC on my account and have been told that I am not eligible for any more discounts because they can only give one of each type of these.

Can anyone confirm this?

[bobbyroar]

which looks better? this is my "final offer." i was looking for unlimited messaging and she did it through giving me a student deal which gives me unlimited picture and video messaging as well but it doesn't include voicemail.

offer 1
200+100 daytime $17.50
unlimited incoming (credited)
my5 local (credited)
u/l after 6pm (credited)
addon 2500 text, cid, v/m $10
6gb $30 - $10 credit
100 l/d (credited)

50.08 + tax = 56.59

offer 2
250 daytime with cid and u/l picture/video/text messaging $20
e/w at 6pm (credited)
my5 local (credited)
r2r (credited)
6gb $30 - $10 credit
1000ld $10 - $5 credit

52.11 + tax = 58.89

the math seems wrong here but those are the final prices for sure and the offers i got. i was thinking of adding the visual voicemail at some point but i don't know if it's possible on the second offer and on the first offer it would be the $20 add on instead of the $10. i think the second offer works for me but voicemail would be nice. kinda stumped i know it's a personal issue i'm just wondering which one would be easier to reduce in the future and to add to. and also if she was bluffing about the "final offer" thing. thanks.

[thelefteyeguy]

just to let you know the reps are pissed off because the system is very very slow the last few days...

literally it's taking about 5 times longer to get everything inputted into the system.

[ivylai]

I worked two iphones with different accounts arond 1pm and I received the confirmation within 5 mins (excepted, they got a wrong phone number on the confirmation and I need to call back later)

Mr Perfect or someone else many can help me?
I accepted the following offer
200min +6pm unlimited
week free
100 long distance
2500 text
CF,CD,CW
R2R
unlimited incoming calls

for 28 tax in

with Data plan only 150mb for $10

Total 38.05 tax in.

Is there any room to pay less for my phone plan?
Actually 38 already out of my budget but I just want ot get a smartphone....I forced me to get data plan. =(

[thelefteyeguy]

Got my iPhone 4 shipping confirmation from Rogers after ordering from them 2 hours ago. Finally! So glad for the HoFo in-stock threads. Been trying to get it for two weeks. Sadly need to wait 30 more days to do my ToR and get all this over with.

Getting the $35 charge. First lady I spoke with said it would be waived because it was a promotion but I think she was mistaken. I really don't mind one way or another. Had to quickly do this on my break. I'll be reworking my plan after my ToR.

Hopefully they still have stock in about 5 hours. I need to call for another for my cousin but I don't have another break to use up :(

was this the shipping confirmation or the hardware upgrade confirmation?

[bbdino]

Update on my HUP reset.

Called to confirm my defective and replacement phone was returned to tracking and tracing this morning.

Called this morning but the rep said the system is not updated yet but he saw the note of my return. He even called tracking for me! I knew I hit the jackpot!!

He even offered to order the iphone on the other line ( I got 2 lines), once they system is updated, he'll switch over and charge to this account. And I confirm with him that this way it would not affect HUP for my other line in the future. (BTW, this is a new thing, never knew they can do this, but i have a bad feeling there will be a mess up later on, but oh well...get the phone first)

He told me the micro sim that comes with the iphone will be for another line, all I have to do is pick up a new microsim from the store and I'm good to go!

I asked for some int'l calling and txt, he gave me one month free, not questions ask! He even ask if 25 int'l txt is enough for me...lol


Along the conversation, I asked him to see if there's anyway he can reduce my bill, he just went ahead and give me a mfc of $5

I'm happy!

[mrperfect]

Wohoo congratulations! Get the phone first and talk later. By the way can you explain briefly if your processing is over?


Update on my HUP reset.

Called to confirm my defective and replacement phone was returned to tracking and tracing this morning.

Called this morning but the rep said the system is not updated yet but he saw the note of my return. He even called tracking for me! I knew I hit the jackpot!!

He even offered to order the iphone on the other line ( I got 2 lines), once they system is updated, he'll switch over and charge to this account. And I confirm with him that this way it would not affect HUP for my other line in the future. (BTW, this is a new thing, never knew they can do this, but i have a bad feeling there will be a mess up later on, but oh well...get the phone first)

He told me the micro sim that comes with the iphone will be for another line, all I have to do is pick up a new microsim from the store and I'm good to go!

I asked for some int'l calling and txt, he gave me one month free, not questions ask! He even ask if 25 int'l txt is enough for me...lol


Along the conversation, I asked him to see if there's anyway he can reduce my bill, he just went ahead and give me a mfc of $5

I'm happy!

[mrperfect]

Your post is confusing. If you really wanted to wait till 32gb is in stock and know that they dont have one right now then why did you pushed them in hurry? Also if you were offered a 16gb model you should have taken it. A 16gb iphone is better than no iphone. Your reset did worked but you complicated it with several calls and confusions..
Hope everything works out for you man, all the best.


Just got off the phone with Rogers.

First Track and Trace:
Yes we see you returned the phone.
Your account has been updated.
We are not sure why you are not eligible for a smart phone upgrade.
He passed me to CSR

Told CSR the whole story. He said that my account showed last HUP was in 2009 to the iPhone 3Gs. New offer was an offer by retentions, so he had to pass me to them.

Waited for retentions. They said, let me look into that. He also saw last HUP was 2009 iPhone 3Gs. I told him that 2 weeks ago retentions offered me an early upgrade and a new plan. I took it (iPhone 4 16GB) but then decided I wanted a 32GB. Called retentions. They told me to refuse shipment. Did that.

He said no problem. We can offer and sell you a 32GB through customer relations when they are back in stock. At the early HUP 3 year price. But he would not guarantee the price. Though he doubts it will rise.

He said I will just have to keep on calling back until they have stock.

I asked if I could buy at full price at Apple and he would not authourize that. Not sure why. Will have to try again. But for now I have to wait for retentions to get 32GB.

Looks like the HUP reset does now work any longer. Or maybe it is just because I ended up using a iPhone4 16GB as my device to return.

[mrperfect]

Your plan is very good, There is nothing i can recommend you except to push for more bonus minutes later on. For that price with a iphone to go you have done really well.. Congratulations.


I worked two iphones with different accounts arond 1pm and I received the confirmation within 5 mins (excepted, they got a wrong phone number on the confirmation and I need to call back later)

Mr Perfect or someone else many can help me?
I accepted the following offer
200min +6pm unlimited
week free
100 long distance
2500 text
CF,CD,CW
R2R
unlimited incoming calls

for 28 tax in

with Data plan only 150mb for $10

Total 38.05 tax in.

Is there any room to pay less for my phone plan?
Actually 38 already out of my budget but I just want ot get a smartphone....I forced me to get data plan. =(

[mrperfect]

Please dont complicate your situation by pushiing them or calling so much. I have already stated several times that it takes 10 business days sometimes for the processing to finish. Let things take it time automatically without any interference. I understand you want your iphone and are restless and wont blame you for that but please be patient and dont screw up by getting frustrated and taking it out on them.


I'm having a problem with HUP reset as well. Returned the HUP phone a day after receiving, because it wasn't what my husband thought it was. Tracked it and called in the day after it had been received by Rogers. Track and Trace said they see it has been returned, but can't log this onto my account for 24 hours. Call back the next day, and they say it wasn't logged by some mistake, will be another 24 hours. Called back 2 days later, still not logged, will be another 3-5 days!

And oh, by the way, we don't do hardware upgrades over the phone, you have to go into a Rogers store. WTF? So annoyed. Way too many hours wasted on the phone with Rogers and their ridiculously annoying on hold advertising.

I guess it'll be worth it since my husband's plan is 250 mins, unlimited e/w at 6pm, unlimited R2R for $18 + tax.

[rg1980]

Just an update for everyone on my new plan!

Rogers messed up (at least I think they did....will confirm when my bill arrives) and I now have the following:

300 daytime minutes
Unlimited Evening/weekends 5pm - 7am
Unlimited Incoming calls
Unlimted Network calling
Cid, Vm, 2500 text
6GB Data

Total = $27.08 including GRFF plus taxes :)

I called into customer service and the rep added up all my charges and subtracted my discounts.......even did it twice lol......Who knows if he made a mistake or not but I'll keep my fingers crossed :)

[mrperfect]

haha that is crazy! good job. take a breather for sometime to have this solid onto your new bill.. dont negotiate aything else for a week so that everything sets in stone then you are good to go:)


Just an update for everyone on my new plan!

Rogers messed up (at least I think they did....will confirm when my bill arrives) and I now have the following:

300 daytime minutes
Unlimited Evening/weekends 5pm - 7am
Unlimited Incoming calls
Unlimted Network calling
Cid, Vm, 2500 text
6GB Data

Total = $27.08 including GRFF plus taxes :)

I called into customer service and rep added up all my charges and subtracted my discounts.......even did it twice lol......Who knows if he made a mistake or not but I'll keep my fingers crossed :)

[rg1980]

haha that is crazy! good job. take a breather for sometime to have this solid onto your new bill.. dont negotiate aything else for a week so that everything sets in stone then you are good to go:)

Ya I'm going to just lay low till the bill comes and confirms it all...........and then next month work on some ld minutes for free :)

[bbdino]

Just an update for everyone on my new plan!

Rogers messed up (at least I think they did....will confirm when my bill arrives) and I now have the following:

300 daytime minutes
Unlimited Evening/weekends 5pm - 7am
Unlimited Incoming calls
Unlimted Network calling
Cid, Vm, 2500 text
6GB Data

Total = $27.08 including GRFF plus taxes :)

I called into customer service and the rep added up all my charges and subtracted my discounts.......even did it twice lol......Who knows if he made a mistake or not but I'll keep my fingers crossed :)

Nice!! I want them to mess up my bill too then...only in a good way.

[bbdino]

Wohoo congratulations! Get the phone first and talk later. By the way can you explain briefly if your processing is over?

You mean my reset processing or the switching between account thing?

[noisewater]

haha that is crazy! good job. take a breather for sometime to have this solid onto your new bill.. dont negotiate aything else for a week so that everything sets in stone then you are good to go:)

Haha that's what I'm doing right now. Waiting sucks lol. My bill comes in 3 days, and once that manager calls me back I can spearhead this thing again.

[jikuty]

I just called Retentions (4:00pm) and got an order placed for a 16GB iPhone4 (159.99 + 35 administration fee). Funny thing is, I called ten minutes earlier and talked to a different lady from Retentions who lied to me and said that they were out of stock.

[mrperfect]

You mean my reset processing or the switching between account thing?

Yes your return reset processing?

[DaiMikeGor]

Just an update for everyone on my new plan!

Rogers messed up (at least I think they did....will confirm when my bill arrives) and I now have the following:

300 daytime minutes
Unlimited Evening/weekends 5pm - 7am
Unlimited Incoming calls
Unlimted Network calling
Cid, Vm, 2500 text
6GB Data

Total = $27.08 including GRFF plus taxes :)

I called into customer service and the rep added up all my charges and subtracted my discounts.......even did it twice lol......Who knows if he made a mistake or not but I'll keep my fingers crossed :)

that is an amazing deal now im jealous good work!!!

[yoyogu]

Hey everyone, im back!

i was calling for my friend and i managed to get this. took 1.5 hrs in 1 day!

350min
6pm
100 long distance
500 txt, 50 video/pic msg (old msg pack)
R2R
unlimited incoming calls
Callerid (Credited for free) ;) mr.p
150mb data

for 22.58 + tax

[mrperfect]

I thought your plan was $11? :o


Hey everyone, im back!

i was calling for my friend and i managed to get this. took 1.5 hrs in 1 day!

350min
6pm
100 long distance
500 txt, 50 video/pic msg (old msg pack)
R2R
unlimited incoming calls
Callerid (Credited for free) ;) mr.p
150mb data

for 22.58 + tax

[crazycanucks]

Wow! Congratulations dude that is awesome. Didnt you pulled the reset trick?:o

yep. I dont have the shipping confirmation yet, but It's all good!

[adrianf74]

@mrperfect

I know you're busy with stuff but I was wondering your thoughts on my question a few pages back (it might've gotten lost in all of this):

http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2558/#post11414655

Thanks...

[mrperfect]

You were suppose to post your bill on September and remember we had a deal :D


Alright, heres my proof.

I forgot to add, I the rep who i spoke with gave me a SAF credit when i had GRRF, so i called in next month and they applied a recurring credit of 6.95+tax on my account. So essentially im paying $15.11 for 1 yr, and 22.96 for the remaining 2 years. :)

EDIT

Scratch that,

$20.76 for the first year..
$28.61 for the remaining two years

http://img153.imageshack.us/img153/7196/imgmy.png

[mrperfect]

yep. I dont have the shipping confirmation yet, but It's all good!

Congratulations buddy Im so glad for you. Hope you enjoy your new shiny iphone. Please walk with it in the mall and show it off to eveyone on behalf of me :cheesygri

You have done well. By the way I recall I posted a thanks note to everyone some weeks ago and iforgot to incude your name and confused it with cashinstinct lols..

[Oilers]

my old contract is soon over this sunday, and i just called retention dept. today,
talked to a really nice girl, and she offered me the following for HUP&renew
(but i did not take it, instead i asked her to make a note for later signup)

Old plan：

250 daytime
Unlimited after 6pm & weekend
R to R
Value Pack (2500 SMS/VM/CID)
100 Canadian LD minutes

= $29.09 all in



New plan

300 daytime
Unlimited after 6pm & weekend
R to R
Unlimited Incoming
Value Pack (2500txt/VM/CallerID)
100 Canadian LD
6GB Data

= $47.7 all in

plus a $35 credits for activation


what do you guys think? can i do any better? i am looking to get this plan around $40, thanks

[mrperfect]

I tried reading your post but im lost. Can you please explain what exactly are you looking for.
Are you trying to trade off one feature credit for some other?


@mrperfect

I know you're busy with stuff but I was wondering your thoughts on my question a few pages back (it might've gotten lost in all of this):

http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2558/#post11414655

Thanks...

[crazycanucks]

Congratulations buddy Im so glad for you. Hope you enjoy your new shiny iphone. Please walk with it in the mall and show it off to eveyone on behalf of me :cheesygri

You have done well. By the way I recall I posted a thanks note to everyone some weeks ago and iforgot to incude your name and confused it with cashinstinct lols..

hahaha, no biggy! Now I have to wait for 2 packages in teh next couple of weeks, the iphone 4 and my canucks season tix!

http://i34.tinypic.com/2qa1r2x.png

[mrperfect]

Man!! DOnt waste any time. Call back and take it ASAP before it disappears. We will talk further with what elsecan you do but take it the way it is offered like now!


my old contract is soon over this sunday, and i just called retention dept. today,
talked to a really nice girl, and she offered me the following for HUP&renew
(but i did not take it, instead i asked her to make a note for later signup)

Old plan：

250 daytime
Unlimited after 6pm & weekend
R to R
Value Pack (2500 SMS/VM/CID)
100 Canadian LD minutes

= $29.09 all in



New plan

300 daytime
Unlimited after 6pm & weekend
R to R
Unlimited Incoming
Value Pack (2500txt/VM/CallerID)
100 Canadian LD
6GB Data

= $47.7 all in

plus a $35 credits for activation


what do you guys think? can i do any better? i am looking to get this plan around $40, thanks

[starwatcher]

Your post is confusing. If you really wanted to wait till 32gb is in stock and know that they dont have one right now then why did you pushed them in hurry? Also if you were offered a 16gb model you should have taken it. A 16gb iphone is better than no iphone. Your reset did worked but you complicated it with several calls and confusions..
Hope everything works out for you man, all the best.


Thanks for all your assistance. Just wanted to list that I thought I was following your guidelines on how to do a HUP. I know I was a little impatient. So hopefully it will just teach others who try this to hold back a little.

I wanted a retention plan and an iPhone 4 32GB at the best price. iPhone eligility page said $499.

I called retentions 2 weeks ago (August 13th). Got my retention plan and an offer right away for an iPhone4. Said for sure. I would like the 32GB. She said all I have in stock is 16GB. I remembered your HUP reset procedure and accepted the 16GB with the intention of returning it to get my HUP reset. I still have my iPhone 3Gs 32GB and can wait for the 4-32GB.

I waited until I received shipping confirmation. Called Rogers back and said, wait I changed my mind, I would like the 32GB. Retentions said no problem. But it is on its way with UPS, just refuse delivery. I got interaction #.

I refused delivery on the 18th.

UPS delivered it to Don Mills on the 20th.

I received confirmation e-mail of my return from Rogers. Indicating 48 hours to update my account on the 21st.

Before I got the HUP, the iPhone HUP page said my cost would be $499. During the delivery it switched to $749 and the upgrade my phone page on My Rogers said I was only eligible for NO TERM prices on any Rogers phone.

About 3 days ago, I noticed my ability to upgrade my phone on My Rogers changed from no ability to only have the ability to upgrade non - smart phones. iPhone Eligibility page still says $749.

Anyway, in your How to do a HUP reset docs, you say to call Rogers CSR once HUP reset has been done. I did not know how I would know when RESET occured, but since Roges e-mail said my account would be updated by now (48hours) and since it has been 5 days since they received return and My Rogers upgrade phone page has changed, I thought I would call Track and Trace and see what the status is. They said it has been updated. And then passed me to a regular CSR who then passed me to a CxR who basically said what I wrote.

"System shows phone returned. System shows last HUP was iPhone 3Gs in 2009. We can honour your original offer and order you a 32GB, but only through retentions." Anyway, like I said I was excited and wanted the 32GB from a local store. But could not get it until this was complete.

If the HUP reset works between the 5-10 days you said it should take, then all is not lost. It still can. All the latest CxR did was put a note on my account that I can call retentions back and get it from them when they have stock.

The frustrating this is that we do not know when the RESET is done, so we do not know when we can call Rogers back to get them to check the eligibility and mark it down in our account.

Thanks for all your assistance in helping us all. So the moral is that WE ALL really should wait the 10 days.

[mrperfect]

hahaha, no biggy! Now I have to wait for 2 packages in teh next couple of weeks, the iphone 4 and my canucks season tix!

http://i34.tinypic.com/2qa1r2x.png

I think i saw your address :idea: peekaboo lols jk.. Expect to have your shipment by tuesday morning.. dont think about it too much and you will enjoy your weekend :D
havent received my email yet :(

[Amourek]

I've called in twice and neither CSR would budge from this:

200 mins, 6pm evenings, weekends
cid, vm, 2500 texts
500MB data
=========
$35.08 before tax
$40.08 before tax for 6GB

(basically $17.50 + whatchamacallit fee, $10 credit for value pack, $10 credit for data)

Should I bother trying again, or am I going to piss somoene off? Any tips? The two women I spoke to seemed to almost be reading from a script.

[msqrade]

That looks pretty good. well if you can get some freebies for it but otherwise the pricepoint for voice + data

Edit: http://forums.redflagdeals.com/just-heard-rogers-they-removing-retention-plan-credits-932646/ is this true?

[Oilers]

Man!! DOnt waste any time. Call back and take it ASAP before it disappears. We will talk further with what elsecan you do but take it the way it is offered like now!

hey mrperfect, thanks for the advice, i will probably sign up the plan tomorrow.
btw, can you pls give me some other advices regarding more credits towards to my new plan? coz i really want to bring it down to/around $40:D

[mrperfect]

Thank you for your detail explanation. You are not screwed. The ball is still in your court. You returned back the device to them so now they are obligied to give you one back when you want it. Try again after a few days and start over. They will offer you an iphone again. However im just not sure if they will be able to give you a 32gb due to stocks. This is the only part that makes your entire situation so tricky. I wouldnt worry about it too much though just try again and speak to a different rep. Dont quote any unnecessary info to them next time. Simply call upand enquire for an iphone. Tell them you returned an item to them and you were promised that by so and so date your eligibility will be reset, and then go from there.

You should have really got the Iphone 4 when they sent you one. You misunderstood my guide the whole intention for that was for people to get an Iphone instead of getting a crappy xperia or something like that. It was not meant to be used to exchange a 16gb to a 32gb.

Anyways like i said before all is not lost yet, please try again with a different agent and start over, you should still be able to pull this off.


Thanks for all your assistance. Just wanted to list that I thought I was following your guidelines on how to do a HUP. I know I was a little impatient. So hopefully it will just teach others who try this to hold back a little.

I wanted a retention plan and an iPhone 4 32GB at the best price. iPhone eligility page said $499.

I called retentions 2 weeks ago (August 13th). Got my retention plan and an offer right away for an iPhone4. Said for sure. I would like the 32GB. She said all I have in stock is 16GB. I remembered your HUP reset procedure and accepted the 16GB with the intention of returning it to get my HUP reset. I still have my iPhone 3Gs 32GB and can wait for the 4-32GB.

I waited until I received shipping confirmation. Called Rogers back and said, wait I changed my mind, I would like the 32GB. Retentions said no problem. But it is on its way with UPS, just refuse delivery. I got interaction #.

I refused delivery on the 18th.

UPS delivered it to Don Mills on the 20th.

I received confirmation e-mail of my return from Rogers. Indicating 48 hours to update my account on the 21st.

Before I got the HUP, the iPhone HUP page said my cost would be $499. During the delivery it switched to $749 and the upgrade my phone page on My Rogers said I was only eligible for NO TERM prices on any Rogers phone.

About 3 days ago, I noticed my ability to upgrade my phone on My Rogers changed from no ability to only have the ability to upgrade non - smart phones. iPhone Eligibility page still says $749.

Anyway, in your How to do a HUP reset docs, you say to call Rogers CSR once HUP reset has been done. I did not know how I would know when RESET occured, but since Roges e-mail said my account would be updated by now (48hours) and since it has been 5 days since they received return and My Rogers upgrade phone page has changed, I thought I would call Track and Trace and see what the status is. They said it has been updated. And then passed me to a regular CSR who then passed me to a CxR who basically said what I wrote.

"System shows phone returned. System shows last HUP was iPhone 3Gs in 2009. We can honour your original offer and order you a 32GB, but only through retentions." Anyway, like I said I was excited and wanted the 32GB from a local store. But could not get it until this was complete.

If the HUP reset works between the 5-10 days you said it should take, then all is not lost. It still can. All the latest CxR did was put a note on my account that I can call retentions back and get it from them when they have stock.

The frustrating this is that we do not know when the RESET is done, so we do not know when we can call Rogers back to get them to check the eligibility and mark it down in our account.

Thanks for all your assistance in helping us all. So the moral is that WE ALL really should wait the 10 days.

[AcidBomber]

Thanks for all your assistance. Just wanted to list that I thought I was following your guidelines on how to do a HUP. I know I was a little impatient. So hopefully it will just teach others who try this to hold back a little.

I wanted a retention plan and an iPhone 4 32GB at the best price. iPhone eligility page said $499.

I called retentions 2 weeks ago (August 13th). Got my retention plan and an offer right away for an iPhone4. Said for sure. I would like the 32GB. She said all I have in stock is 16GB. I remembered your HUP reset procedure and accepted the 16GB with the intention of returning it to get my HUP reset. I still have my iPhone 3Gs 32GB and can wait for the 4-32GB.

I waited until I received shipping confirmation. Called Rogers back and said, wait I changed my mind, I would like the 32GB. Retentions said no problem. But it is on its way with UPS, just refuse delivery. I got interaction #.

I refused delivery on the 18th.

UPS delivered it to Don Mills on the 20th.

I received confirmation e-mail of my return from Rogers. Indicating 48 hours to update my account on the 21st.

Before I got the HUP, the iPhone HUP page said my cost would be $499. During the delivery it switched to $749 and the upgrade my phone page on My Rogers said I was only eligible for NO TERM prices on any Rogers phone.

About 3 days ago, I noticed my ability to upgrade my phone on My Rogers changed from no ability to only have the ability to upgrade non - smart phones. iPhone Eligibility page still says $749.

Anyway, in your How to do a HUP reset docs, you say to call Rogers CSR once HUP reset has been done. I did not know how I would know when RESET occured, but since Roges e-mail said my account would be updated by now (48hours) and since it has been 5 days since they received return and My Rogers upgrade phone page has changed, I thought I would call Track and Trace and see what the status is. They said it has been updated. And then passed me to a regular CSR who then passed me to a CxR who basically said what I wrote.

"System shows phone returned. System shows last HUP was iPhone 3Gs in 2009. We can honour your original offer and order you a 32GB, but only through retentions." Anyway, like I said I was excited and wanted the 32GB from a local store. But could not get it until this was complete.

If the HUP reset works between the 5-10 days you said it should take, then all is not lost. It still can. All the latest CxR did was put a note on my account that I can call retentions back and get it from them when they have stock.

The frustrating this is that we do not know when the RESET is done, so we do not know when we can call Rogers back to get them to check the eligibility and mark it down in our account.

Thanks for all your assistance in helping us all. So the moral is that WE ALL really should wait the 10 days.


Well, here's my HUP reset attempt:


X10 was received by Rogers on Monday.
Called yesterday, system was down.
Called Track&Trace this morning, rep said he'll have the phone deactivated, will take 48 hours
Called Track&Trace again, got the rep to do the deactivation and credits while i was on the phone - he said i can get any handset from the store/phone
Called CSR to confirm HUP eligibility, said i was NOT eligible
Called Track&Trace for the 3rd time, they said everything is complete on their end
Went to a Rogers Plus store, rep at store checked and said i still wasnt eligible



so now... im waiting on the phone, going to see if they'll give me an iPhone 4... :twisted:

i really hope it just didnt update in their system yet... also, i DIDNT receive any e-mail confirming my return.

[sunkids]

Order iPhone 4 from rentantion at 10am. Received shippment tracking number at 4PM. Nice:lol:

[mrperfect]

hey mrperfect, thanks for the advice, i will probably sign up the plan tomorrow.
btw, can you pls give me some other advices regarding more credits towards to my new plan? coz i really want to bring it down to/around $40:D


Man im repeating again please take the offer asap dont wait till tomorrow. Also please stop comparing it with mine and screwing yourself up. The offer made to you generally most people dont get like that you should really jump on it.. if you start lookng at others plan you will never get a chance again.

[adrianf74]

I tried reading your post but im lost. Can you please explain what exactly are you looking for.
Are you trying to trade off one feature credit for some other?

I know the Government Plan is the Government Plan and it comes with what it comes with. I know noisewater said "nothing is impossible" (which I agree with).

What I'm trying to determine is my best course of action. Telus gave me nothing worthwhile (as expected) - if you want, check out my comments in the Telus Retentions thread for the chain of events.

Would I be smart to strike up my next conversation with the Business Office (as a new customer) and see if they can waive the $35 activation for me as a new signup on the $20 plan (with GRRF), add the 6GB for $30, get the iPhone and then call retentions a few days later and see if I can get them to add on My5, Unlimited Network Calling or some LD minutes to cover off my losses from my move over? Basically I want to get something that will allow me to call family from out of town a couple of times without any major costs (they're on Rogers Home Phone).

>> Then I have to figure out what to do with Telus since I'm about 3 months away from the end of my contact - would I be better to ride out my contact with Telus and drop the data plan, pay the $75 and then port my number the day after my contact ends? What would Rogers charge me for the port if I already activated a phone with a specific number? And could I get them to eat that?

Thanks.

[mech9t5]

Just an update for everyone on my new plan!

Rogers messed up (at least I think they did....will confirm when my bill arrives) and I now have the following:

300 daytime minutes
Unlimited Evening/weekends 5pm - 7am
Unlimited Incoming calls
Unlimted Network calling
Cid, Vm, 2500 text
6GB Data

Total = $27.08 including GRFF plus taxes :)

I called into customer service and the rep added up all my charges and subtracted my discounts.......even did it twice lol......Who knows if he made a mistake or not but I'll keep my fingers crossed :)


I am pretty sure that is impossible. Most reps are idiots... you might have discounts on your account but the system won't apply them to your monthly total.

Do data credits exist now?

[adrianf74]

my old contract is soon over this sunday, and i just called retention dept. today,
talked to a really nice girl, and she offered me the following for HUP&renew
(but i did not take it, instead i asked her to make a note for later signup)

New plan

300 daytime
Unlimited after 6pm & weekend
R to R
Unlimited Incoming
Value Pack (2500txt/VM/CallerID)
100 Canadian LD
6GB Data

= $47.7 all in

plus a $35 credits for activation


what do you guys think? can i do any better? i am looking to get this plan around $40, thanks

I'm with mrperfect on this one... it's a good plan for what you're getting and paying. You can't compare "the best" with what you have; that takes years and luck to obtain. :)

[mrperfect]

That looks pretty good. well if you can get some freebies for it but otherwise the pricepoint for voice + data

Edit: http://forums.redflagdeals.com/just-heard-rogers-they-removing-retention-plan-credits-932646/ is this true?

Calm down. Nothing is going to happen. People really need to stop getting paranoid. Retentions deals are nothing new and has been there and will be there. Infact it is going to get better as time goes by expect to see more better offers within 6 months.!

[yoyogu]

You were suppose to post your bill on September and remember we had a deal :D

thats my plan. i actually changed that for the sacrifice for more DT mins. in my sig :P. i never said 11 dollars, if i had a 11 dollar plan, i'd be going crazy :cheesygri

--

i was calling for my friend.

[mrperfect]

Im so sorry im still having hard time getting to your story. You are mixing too many things and queries into one.
Anyways I think if im not wrong you are tryingto sign up for a new plan with rogers thru a goverment corporate plan? is that right? and you are trying to get a retentions like deal on that new plan?

Please avod corporate plans if possible. I suggest that you instead take an existing contract from craigslist (you will make money) and then negotiate with retentions by doing a TOR since you will be able to get better offers and discounts on that.


I know the Government Plan is the Government Plan and it comes with what it comes with. I know noisewater said "nothing is impossible" (which I agree with).

What I'm trying to determine is my best course of action. Telus gave me nothing worthwhile (as expected) - if you want, check out my comments in the Telus Retentions thread for the chain of events.

Would I be smart to strike up my next conversation with the Business Office (as a new customer) and see if they can waive the $35 activation for me as a new signup on the $20 plan (with GRRF), add the 6GB for $30, get the iPhone and then call retentions a few days later and see if I can get them to add on My5, Unlimited Network Calling or some LD minutes to cover off my losses from my move over? Basically I want to get something that will allow me to call family from out of town a couple of times without any major costs (they're on Rogers Home Phone).

>> Then I have to figure out what to do with Telus since I'm about 3 months away from the end of my contact - would I be better to ride out my contact with Telus and drop the data plan, pay the $75 and then port my number the day after my contact ends? What would Rogers charge me for the port if I already activated a phone with a specific number? And could I get them to eat that?

Thanks.

[yoyogu]

I've called in twice and neither CSR would budge from this:

200 mins, 6pm evenings, weekends
cid, vm, 2500 texts
500MB data
=========
$35.08 before tax
$40.08 before tax for 6GB

(basically $17.50 + whatchamacallit fee, $10 credit for value pack, $10 credit for data)

Should I bother trying again, or am I going to piss somoene off? Any tips? The two women I spoke to seemed to almost be reading from a script.

I think you can do a bit better. A few plan credits should fit there.

[mrperfect]

I think you can do a bit better. A few plan credits should fit there.

Please dont give incorrect advice. The second offer made to the OP is excellent with the 6gb for that price. OP can always call back later and add bonus minutes and few addons.

[mrperfect]

thats my plan. i actually changed that for the sacrifice for more DT mins. in my sig :P. i never said 11 dollars, if i had a 11 dollar plan, i'd be going crazy :cheesygri

--

i was calling for my friend.

Well your new plan is pretty good with 600 minutes. I havent seen many plans with that much minutes so that is a job well done. Adding that many minutes onto your plan is not easy so for that total price you did good :)

[canuck98]

Does anyone know if accepting a data plan in order to attain the iphone upgrade then canceling upon receiving the phone is subject to only the early cancellation fee of $100. Is there any other way around it.

[mrperfect]

Im so sorry I wasnt able to reply earlier. Please take the second offer with the 6GB. I just stated all the reasons to someone else in my above price. If you are getting all that for $40 that is crazy. Dont waste any time enquiring about how good or bad it is but rather just take it.

I've called in twice and neither CSR would budge from this:

200 mins, 6pm evenings, weekends
cid, vm, 2500 texts
500MB data
=========
$35.08 before tax
$40.08 before tax for 6GB

(basically $17.50 + whatchamacallit fee, $10 credit for value pack, $10 credit for data)

Should I bother trying again, or am I going to piss somoene off? Any tips? The two women I spoke to seemed to almost be reading from a script.

[yoyogu]

Please dont give incorrect advice. The second offer made to the OP is excellent with the 6gb for that price. OP can always call back later and add bonus minutes and few addons.

With the amount of time that i've spent talking to robbers, I've learned that the standard 25 retention plan is far better than the 17.50. if you get a good rep, you can get the 25$ plan credited down to 10$

[UncleRico.]

Please dont give incorrect advice. The second offer made to the OP is excellent with the 6gb for that price. OP can always call back later and add bonus minutes and few addons.
Yes, lock that plan down, then call later. I feel like people reading this thread see the sub-$30 plans and think they're getting screwed, even though the plans they're getting are fine.

All you guys putting your plans in your sigs are like hanging meat in front of hungry rfders ::lol:

[crazycanucks]

I think i saw your address :idea: peekaboo lols jk.. Expect to have your shipment by tuesday morning.. dont think about it too much and you will enjoy your weekend :D
havent received my email yet :(

Hopfully it is still 4.01 and not 4.02

[mrperfect]

Please forgive me if im not able to keep up with.. So much is going around and it is hard to reply to everyone and my mind is itself not in place right now. Please hold onto this question as there will be someone else shortly who will be able to reply it much better. I just dont know where everyone disappeared today since there is no one helping out :o

cmon guys remember giving back to the community, you dont have to be any "expert" to help out just share whatever you know. Nobody is going to shoot you for your advice even if its not perfect. Any help is better than no help, we all gain with more knowledge. :)


I know the Government Plan is the Government Plan and it comes with what it comes with. I know noisewater said "nothing is impossible" (which I agree with).

What I'm trying to determine is my best course of action. Telus gave me nothing worthwhile (as expected) - if you want, check out my comments in the Telus Retentions thread for the chain of events.

Would I be smart to strike up my next conversation with the Business Office (as a new customer) and see if they can waive the $35 activation for me as a new signup on the $20 plan (with GRRF), add the 6GB for $30, get the iPhone and then call retentions a few days later and see if I can get them to add on My5, Unlimited Network Calling or some LD minutes to cover off my losses from my move over? Basically I want to get something that will allow me to call family from out of town a couple of times without any major costs (they're on Rogers Home Phone).

>> Then I have to figure out what to do with Telus since I'm about 3 months away from the end of my contact - would I be better to ride out my contact with Telus and drop the data plan, pay the $75 and then port my number the day after my contact ends? What would Rogers charge me for the port if I already activated a phone with a specific number? And could I get them to eat that?

Thanks.

[sosofly]

My 5 Nationwide
Unlimited Incoming (credited)
200 Minutes + 50 bonus
Unlimited evenings and weekends, starting at 6pm (credited)
Caller ID, Voicemail, 2500 texts
500MB
Unlimited social networking (the guy said its only good for the iphone though??)
= $47.08 + tax

Should I accept? What can I work on?

[AcidBomber]

Well, here's my HUP reset attempt:


X10 was received by Rogers on Monday.
Called yesterday, system was down.
Called Track&Trace this morning, rep said he'll have the phone deactivated, will take 48 hours
Called Track&Trace again, got the rep to do the deactivation and credits while i was on the phone - he said i can get any handset from the store/phone
Called CSR to confirm HUP eligibility, said i was NOT eligible
Called Track&Trace for the 3rd time, they said everything is complete on their end
Went to a Rogers Plus store, rep at store checked and said i still wasnt eligible



so now... im waiting on the phone, going to see if they'll give me an iPhone 4... :twisted:

i really hope it just didnt update in their system yet... also, i DIDNT receive any e-mail confirming my return.



Just an update!

I just got off the phone with a customer relations rep, she gave me a iPhone 4 HUP no questions asked!!! :eek: :cool:

already got HUP confirmation e-mail!!! WOOHOO! :cheesygri

she wouldn't bulge on giving me a $10 data discount though... guess i'll try that once i have the phone.

thanks for the tip Mr.P!

[mrperfect]

With the amount of time that i've spent talking to robbers, I've learned that the standard 25 retention plan is far better than the 17.50. if you get a good rep, you can get the 25$ plan credited down to 10$

I dont blame you, but please be aware that we are setting the scale too high. It is not possible for anyone to get everything in one call. we cannot use the same lens to compare our plans to decide if the other offer is good or bad. Many people are lost and are still hesititating what to take because they are super confused looking at some other plans.. Im trying to clear away the myths that you cannot have a $15 dollar plan in one try.. :o They really need to get going before the 6gb promo ends and there is always tomorrow for further negotiations but for what it is these retention offers are great.

For $40 with voice and $6gb data is crazy. Even for $50 dollars it is excellent deal because all a person is paying for the entire voice plan is $20 after you remove the $30 6gb which itself is a deal considering that is a promo price.

[mrperfect]

Just an update!

I just got off the phone with a customer relations rep, she gave me a iPhone 4 HUP no questions asked!!! :eek: :cool:

already got HUP confirmation e-mail!!! WOOHOO! :cheesygri

she wouldn't bulge on giving me a $10 data discount though... guess i'll try that once i have the phone.

thanks for the tip Mr.P!

haha cheers mate ;) its about time you take back whats rightfully yours :cheesygri make sure you use a paper clip to eject the simcard, dont use the sim adapter becasue it is going to bend

[mrperfect]

Hopfully it is still 4.01 and not 4.02

Its going to be 4.01. DOnt lose your sleep over it :D you are all good to go

[mrperfect]

My 5 Nationwide
Unlimited Incoming (credited)
200 Minutes + 50 bonus
Unlimited evenings and weekends, starting at 6pm (credited)
Caller ID, Voicemail, 2500 texts
500MB
Unlimited social networking (the guy said its only good for the iphone though??)
= $47.08 + tax

Should I accept? What can I work on?

Are you getting any credit towards your data? If you can get a 6gb then go for it. Even if you have to pay $5 extra pay for it. Your plan is going to be excellent if you have 6gb in it, with 500mb right now it is so so. :o

[mrperfect]

Ok my fingers need a break sorry :cry:

[DaiMikeGor]

wow i've been following this thread for the pass week and its been with OK traffic now when people know theres iphone stock with retentions everybody started GOING CRAZY and started getting iphones damn i was sooo tempted to get the iphone 4 too but decided to wait for the captivate since i've owned a 3g before. but anyways, congrats to all that got an iphone today from retentions. the wait is over!

[adrianf74]

Im so sorry im still having hard time getting to your story. You are mixing too many things and queries into one.
Anyways I think if im not wrong you are tryingto sign up for a new plan with rogers thru a goverment corporate plan? is that right? and you are trying to get a retentions like deal on that new plan?

Please avod corporate plans if possible. I suggest that you instead take an existing contract from craigslist (you will make money) and then negotiate with retentions by doing a TOR since you will be able to get better offers and discounts on that.

That was what I was getting at. Unfortunately, I'm not seeing any good TOR offers anywhere of late. What I essentially want, and will be happy with, is the features of the Government Plan, with the 6GB/$30 deal and either some LD minutes added, UNC or My5 nationwide added via a credit on my data plan.

[adrianf74]

wow i've been following this thread for the pass week and its been with OK traffic now when people know theres iphone stock with retentions everybody started GOING CRAZY and started getting iphones damn i was sooo tempted to get the iphone 4 too but decided to wait for the captivate since i've owned a 3g before. but anyways, congrats to all that got an iphone today from retentions. the wait is over!

Between ex-Telus customers (myself and Aggy among some others) and other Rogers customers, this thread has gone insane.

When's the captivate due?

[sosofly]

Are you getting any credit towards your data? If you can get a 6gb then go for it. Even if you have to pay $5 extra pay for it. Your plan is going to be excellent if you have 6gb in it, with 500mb right now it is so so. :o

Thanks for your input mrperfect!! I'll work on getting the 6gb.

[Amourek]

Im so sorry I wasnt able to reply earlier. Please take the second offer with the 6GB. I just stated all the reasons to someone else in my above price. If you are getting all that for $40 that is crazy. Dont waste any time enquiring about how good or bad it is but rather just take it.

Thanks for your input. I know it's a good plan and I could definitely live with it, but my head may be a little big because this thread is filled with plans with a crazy amount of credits.

Do they keep close track of how many times you call and how often? I'm keen on trying one more time but I'll cave if they won't do anything more for me. I just want 100 LD mins or R2R, something that is supposedly easily credited.

[DaiMikeGor]

Between ex-Telus customers (myself and Aggy among some others) and other Rogers customers, this thread has gone insane.

When's the captivate due?

rumor has it it's going to be sometime in september but i'm not going to keep my hopes high, just gonna be patient and wait for it haha.

[SoGood]

wow...

all these plans are so crazy

i've called in 2x this week, once for my friend and once for me

and both times i've been offered the 17.50 + the $40 BB value pack w/ a $10 credit

i thought that was ok for my friend because he still had 1yr left on his contract, but with mine, i only have 3 months left.

can anybody provide a strategy of how to get them to add credits?
they weren't even offering CID/text free for either one....

[missbrampton]

hello mrperfect
thank you so much I got my iphone shipped today with your hardware trick.
I originally had iphone 3gs but ordered a blackberry bold when i got my new plan early august. i sent it back to them by ups and called last week and they said was still not eligible. today i called agin and i was told im now eligible and the agent update me to new iphone. my dad was very scared for sending back the new phone for the trick but its all ok now and im so happy. god bless you

[hitek0007]

Ordered my iPhone over the phone at 10am this morning, and got a shipment notice at 3:30~. The UPS code doesn't work yet; anyone know how long it usually takes to ship? Will I get it on Monday? :D

[Ccmboy]

i just got a call from a rogers ontario number 416 645-2105
didnt pick up tho ..
cuz i got into a small argument with an annoying rep last night so hopefully this was just some sales call :lol:
the number look familiar to any1?

[ndy4eva]

What's included in Retention Value Pack $10? Isn't MMS included?
From my MyRogers page, I have "2500 Sent/Unl. Received Txt". Does it mean I don't have MMS?

[ice_cap]

Ordered my iPhone over the phone at 10am this morning, and got a shipment notice at 3:30~. The UPS code doesn't work yet; anyone know how long it usually takes to ship? Will I get it on Monday? :D


I ordered one for each line on my account this morning at 10:10 Pacific time. Got order confirmation email but no shipping confirmation yet. Rep told me I'll have the iPhone by Monday or Tuesday at the latest.

[Amourek]

Third CSR, another woman, wouldn't budget on my plan either.

Oh well, at least I got an iPhone 4 - I'll have it in 3-5 business days. Get 'em before they're gone!

[oopsanal]

Long time lurker I had to sign up and say thanks for all the info here. Saved me a ton of money. I think I'm gonna like it here. :twisted:

[ezpoint]

I just wonder do you have to sign up an addition 2/3 year contract to do the HUP reset trick?

Also, is this trick work for FIDO too? anyone try?

[AcidBomber]

What's included in Retention Value Pack $10? Isn't MMS included?
From my MyRogers page, I have "2500 Sent/Unl. Received Txt". Does it mean I don't have MMS?

retention VP is only 2500 SMS, not MMS.
i want MMS as well and was told the only option was to switch to a different (non-retention) value pack since they didnt have any that offered MMS.

[adrianf74]

i just got a call from a rogers ontario number 416 645-2105
didnt pick up tho ..
cuz i got into a small argument with an annoying rep last night so hopefully this was just some sales call :lol:
the number look familiar to any1?

Looks vaguely like the Billing Office/Delinquency number. I got a call once because I'd paid a day late and they hadn't received my cable payment.

Google is your friend... I entered the number (as you typed it) and received the following 32 pages of information: :)

http://whocallsme.com/Phone-Number.aspx/4166452105

[Ccmboy]

Looks vaguely like the Billing Office/Delinquency number. I got a call once because I'd paid a day late and they hadn't received my cable payment.

Google is your friend... I entered the number (as you typed it) and received the following 32 pages of information: :)

http://whocallsme.com/Phone-Number.aspx/4166452105

yea i did that .. some ppl say its a fake num someppl say billing some say customer service.. anyways my bill is paid auto every month so i dont owe them anything fo sho

actually i jsut rmb getting a few calls credited on my bill yesterday (they charged me 7.75 for callin retention directly on my cell :lol:) .. it could be that.. thanks tho

[adrianf74]

yea i did that .. some ppl say its a fake num someppl say billing some say customer service.. anyways my bill is paid auto every month so i dont owe them anything fo sho

actually i jsut rmb getting a few calls credited on my bill yesterday (they charged me 7.75 for callin retention directly on my cell :lol:) .. it could be that.. thanks tho

Could be anything... it could be a manager following up on your issues. I'd definitely answer it the next time they call.

[hmm]

How much is the DECF ( Data Early Cancellation Fee) for the 500 Mb/ 6 GB plan?

I tried looking for it on their website but couldn't find anything.

[Arrow]

How much is the DECF ( Data Early Cancellation Fee) for the 500 Mb/ 6 GB plan?

I tried looking for it on their website but couldn't find anything.

Max of $100 I believe.

[ridgele]

To all those that feel bad for rogers (I doubt there is many/or any) take a quick look at this:

http://img340.imageshack.us/img340/7880/cellphonebills.png (http://img340.imageshack.us/i/cellphonebills.png/)

Read more here if you're interested http://wirelessnorth.ca/2010/08/27/its-2010-and-canadians-pay-the-highest-cell-phone-bills-in-the-world/

[Ice]

How much is the DECF ( Data Early Cancellation Fee) for the 500 Mb/ 6 GB plan?

I tried looking for it on their website but couldn't find anything.

Max of $100 I believe.

Yes, I was told $10/month max $100. You can switch down to a cheaper data plan without any penalty at any time so long as you have some data on your account until the end of the agreement.

[Phantomtib]

Hi guys,

I've been with Rogers for over 5 years now...

What do you think of my plan?
Is there something I could do to get a better deal?

----------------------
Base Plan Student 50

200 Minutes
My 5 Nationwide
Unlimited Text/Picture/Video
Call Fwd 2500mins, Group Call, Who Called, Call Waiting
Unlimited Data (credited for 3 months) then 500MB
Unlimited evenings and weekends, starting at 6pm (credited)
Unlimited Incoming (credited)
Caller ID (credited)
Local Rogers 2 Rogers (credited)
SAF+tax
= $56

[eyah]

question, is one able to add my5 local to a 17.50 plan? i think i remember somewhere in this thread that the 'system' doesn't allow it, but then i see some with that plan - so is it an old rule or can it actually 'technically' be added? if so, what would be the easiest way to add it with a credit? i tried the 'refer a friend' program, but some rep said they havent heard it, or that its old, or that its only in stores or something.

second, i have a 17.50 voice and 30 6gb data plan, im supossed to be getting a 10 mfd and 10 data disc, and the guy did confirm they were both $10, but when my bill came, one was 10, the other was 7.5, when i called to inquire, they said that the 'system' will not allow the credit to go through because it cannot exceed my base plan... how true? so with that said, can anyone confirm that data credits count towards the base plan..?

thanks.

Also, i check MyRogers.com and im eligible for iphone at 159 price for 16gb but then i can't get any because they 'replaced' my stolen phone with LG EVE on Aug 16, she said had i 'upgraded' before the 7th of june/july, i mightve been eligible but right now their system is a NO. i think i remember someone arguing about false ad, the post is lost somewhere here, so i thought anyone might have a better memory as to how that went?

[Ice]

Hi guys,

I've been with Rogers for over 5 years now...

What do you think of my plan?
Is there something I could do to get a better deal?

----------------------
Base Plan Student 50

200 Minutes
My 5 Nationwide
Unlimited Text/Picture/Video
Call Fwd 2500mins, Group Call, Who Called, Call Waiting
Unlimited Data (credited for 3 months) then 500MB
Unlimited evenings and weekends, starting at 6pm (credited)
Unlimited Incoming (credited)
Caller ID (credited)
Local Rogers 2 Rogers (credited)
SAF+tax
= $56


You can always get a better deal! :razz: But seriously, for $56 including tax ($49.56 before??) it's not bad considering the 'unlimited' features you have. Do you really call forward 2500 minutes or unlimited text? How about Group Call, etc?

You can try and talk yourself into the retentions value package which is caller ID, Voicemail, and 2500 SMS for $10 which will combine your caller ID credit with your text credit AND you get voicemail too. This might save you some. There's also the 6gb data promo for $30 ($5 more) and you might try to get it at the same price (or better if you're lucky).

Don't forget to be polite and courteous, and if you don't have any luck with a rep, try another time. Just try to accomplish a little at a time. Lastly - there are serious systems problems these days, so the reps aren't in a good mood. If you're not in a rush, try next week! :)

[AsiansVancouver]

Hi, I have been calling Rogers 3 or 4 times now. Today, I have been offered:
500 Anytime Minutes
Unlimited Eve & W/E @ 6
Unlimited Incoming
1000 Long Distance
Call display / Name Display
2500 Incoming Messages Unlimited Outgoing
Detailed Billing
6GB data plan

For $67.58 per line for 2 lines + HST.

I don't have a contract with them since November last year and I never got my phone replaced.
I tried to get the activation fee waived but the agent will not budge saying that they cannot give me anymore credit as this is a very good plan!!!

Also I cannot get Network Calling or Rogers to Rogers.
As I said this price is per line and I have 2 lines that would get the same price plan.

What do you think of this offer? Is it still too expensive? If I take it, I am planning to call back in a few weeks to get Network Calling or Rogers to Rogers.

As for the details of the Credits & Discounts I would see them on my first billing. It seems not that bad for starter. I would give up my Family Plan that is not great at today’s price standards.

Can mrperfect & or noisewater or any other nice people answer me?
Thanks guys.

[Phantomtib]

You can always get a better deal! :razz: But seriously, for $56 including tax ($49.56 before??) it's not bad considering the 'unlimited' features you have. Do you really call forward 2500 minutes or unlimited text? How about Group Call, etc?

You can try and talk yourself into the retentions value package which is caller ID, Voicemail, and 2500 SMS for $10 which will combine your caller ID credit with your text credit AND you get voicemail too. This might save you some. There's also the 6gb data promo for $30 ($5 more) and you might try to get it at the same price (or better if you're lucky).

Don't forget to be polite and courteous, and if you don't have any luck with a rep, try another time. Just try to accomplish a little at a time. Lastly - there are serious systems problems these days, so the reps aren't in a good mood. If you're not in a rush, try next week! :)

Thanks Ice!

I really didn't need the Unlimited text or the group call, call forwarding bundle.
I wanted VM, call id, 2500 text but they said i maxed out my credit on the account (is this possible?).

6gb data for $5 more? How does that work? I thought the 500MB was a $15 addon... Whats the best way of asking for a free 6gb add on? ("you told me it was 6GB, not 500MB!!!" haha)

I called them 3 times this month... I'll give it some time before I call them again.

[crazycanucks]

So I have recived my shipping confirmation 5 minutes ago and my phone will be sent, but my Sim card is on Back Order.... :cry: never gets easy for them does it. Hopefully I can find a microsim.... Never easy with Rogers.... :cry:

[visionqueen]

hello mrperfect
thank you so much I got my iphone shipped today with your hardware trick.
I originally had iphone 3gs but ordered a blackberry bold when i got my new plan early august. i sent it back to them by ups and called last week and they said was still not eligible. today i called agin and i was told im now eligible and the agent update me to new iphone. my dad was very scared for sending back the new phone for the trick but its all ok now and im so happy. god bless you

That's exactly how I felt too ...but after Mrperfect's words of wisdom and encouragement, I immediately went to the UPS store and dropped off the Xperia 10. Now it's a waiting game. I still have another Xperia 10 (BNB) for my mom, maybe considering an Iphone instead....:idea:

[rufryda]

So I have recived my shipping confirmation 5 minutes ago and my phone will be sent, but my Sim card is on Back Order.... :cry: never gets easy for them does it. Hopefully I can find a microsim.... Never easy with Rogers.... :cry:

Samething for me microsim is backordered..

[Ice]

Thanks Ice!

I really didn't need the Unlimited text or the group call, call forwarding bundle.
I wanted VM, call id, 2500 text but they said i maxed out my credit on the account (is this possible?).

6gb data for $5 more? How does that work? I thought the 500MB was a $15 addon... Whats the best way of asking for a free 6gb add on? ("you told me it was 6GB, not 500MB!!!" haha)

I called them 3 times this month... I'll give it some time before I call them again.

No problem... some people call 3 times a day but I think it's good to leave some time in between. :)

500mb = $25, 6gb promo = $30 (until end of Sept). Everybody is in a different situation, but ask them about the promo and see where the conversation goes. Strongarm "YOU TOLD ME" technique doesn't work well because things are documented. :P


So I have recived my shipping confirmation 5 minutes ago and my phone will be sent, but my Sim card is on Back Order.... :cry: never gets easy for them does it. Hopefully I can find a microsim.... Never easy with Rogers.... :cry:

Aww poor crazycanucks... you get what you pay for!
*look at your Rogers bill!* :lol:

[crazycanucks]

No problem... some people call 3 times a day but I think it's good to leave some time in between. :)

500mb = $25, 6gb promo = $30 (until end of Sept). Everybody is in a different situation, but ask them about the promo and see where the conversation goes. Strongarm "YOU TOLD ME" technique doesn't work well because things are documented. :P



Aww poor crazycanucks... you get what you pay for!
*look at your Rogers bill!* :lol:

My latest bill was 8.34 with all the partial credits and plan changes when negotiating :D

[CrazyYoshi]

Someone here made an arguement earlier about the elegbility to hup using rogers website tool
The website said im elegible.for hup but when I call up they say no
Full price
Can some shear me some light on the issue?

[Firestorm]

Ordered another iPhone on my cousin's account about 20 mins ago. Wouldn't budge on plan but I went with a story (the truth) that made it pretty obvious I'd dealt with retentions in the past.

250 weekday
Unlimited evenings / weekends from 8
2500 texts / voicemail / caller id
6gb data
47.08 + 12% hst

[girl_friend786]

Long time lurker and first time poster. Yay got my Iphone 4 order :cheesygri confirmation. Thank you mrperfect you are a life saver!!
Originally upgraded to Iphone 3gs in February 2010. After reading about your reset trick I decided to call them and negotiate my plan. I literally begged them to give me a smartphone because my 3gs is broken but they kept saying I just did update back in february. :cry: Anyways one nice guy finally gave in and gave me a cheapo LG EVE just to shut me up. I decided since it is long shot i will try to see if i can pull off with an iphone following your guide because i have nothing to lose.
August 4 received my LG eve and I dropped it off back to ups depot. They received it on August 10. Didnt call them and kept my fingers crossed. Called them on 19th and they said they received my return but my upgrade was done back in February 2010 so i cant get the iphone 4 so i thank and ended call. Called again today to try my luck and voila I WAS ELIGIBLE :lol:
Agent did not mention anything about my lg eve or 3gs and just went ahead and simply ordered the iphone with small simcard. WOW :-0:-0:-0

Should receive my brand spanking iphone by next week and all thanks to you for the tip. are you sure you dont work for rogers ;);) i think you do!! thank you

[hitek0007]

The tracking number from the iphone I ordered this morning works! Except its only billing information =(

[iris888]

Hi guys,

I'm a little bit confused on my Online Profile, I just did a hup today.

Hardware Eligibility States:

Based on your last hardware upgrade on this wireless number, you are not eligible for an upgrade at this time. You will be eligible for another hardware upgrade after: 08-Mar-2014

Please advise.. thank you

[sunkids]

The tracking number from the iphone I ordered this morning works! Except its only billing information =(

Status: In Transit - On Time
Scheduled Delivery Date: 08/30/2010

It seems like most of us who called this morning will have the iphone by Monday. Cheers.

[AA0913]

Status: In Transit - On Time
Scheduled Delivery Date: 08/30/2010

It seems like most of us who called this morning will have the iphone by Monday. Cheers.

ordered completed just nefore noon today, got the order email, but waiting on the ship/............ hmmmm

[shadowjeff]

hmm i just ordered the iphone 4 through retentions the past few minutes and i was given an order confirmation. Can you guys give me an estimate when it would arrive? Would i be able to get it latest by wednesday? Getting kind of worried as i will be moving to toronto on thursday.

[cmh91]

i just did the same thing. they told me that it will take 5-6 days.

[mynameizandy]

hmm i just ordered the iphone 4 through retentions the past few minutes and i was given an order confirmation. Can you guys give me an estimate when it would arrive? Would i be able to get it latest by wednesday? Getting kind of worried as i will be moving to toronto on thursday.


once you get the tracking number, call UPS and have them change the delivery address.

[Guess_11]

Upgraded to Iphone 4, got a nice rep.

17.50 plan
200 daytime
6pm evenings, unlimited evenings weekends
Unlimited Incoming
Rogers to Rogers
100 LD
Data 150mb
Retentions VP (2500txt/callerid/voicemail)

Approx. 37$

[yao416]

Guys , is it free to call the 1800 direct line for Rogers? If not. Then I'm ffffed lol

[oopsanal]

Guys , is it free to call the 1800 direct line for Rogers? If not. Then I'm ffffed lol

It'll be billed to your daytime minutes.... oops!

[adeel]

Guys , is it free to call the 1800 direct line for Rogers? If not. Then I'm ffffed lol

hmm id guess its not unless it comes under rogers 2 rogers lol

[AcidBomber]

Guys , is it free to call the 1800 direct line for Rogers? If not. Then I'm ffffed lol

1-800-ROGERS1 and *611 is free.

other departments, probably not.

[surfguy17]

hey all i had a question i was wondering if anyone on the older SAF plans was able to get the 911 fee credited?? tried calling today and the rep said it isnt possible since they dont have a feature credit for it.


btw hopefully all the iphone talk dies down hehe. almost ever single post i see is about the "toy"

[shadowjeff]

once you get the tracking number, call UPS and have them change the delivery address.

yea the thing is i really hope they could deliver latest by wednesday... would i be able to change the address on wednesday instead?

[AcidBomber]

yea the thing is i really hope they could deliver latest by wednesday... would i be able to change the address on wednesday instead?

if they ship it out on Monday (from Toronto warehouse), you'll get it by Wednesday for sure. Probably even late-day Tuesday. :)

[speed]

Guys , is it free to call the 1800 direct line for Rogers? If not. Then I'm ffffed lol

"*611" is a free call on your rogers mobile.

[shadowjeff]

if they ship it out on Monday (from Toronto warehouse), you'll get it by Wednesday for sure. Probably even late-day Tuesday. :)

Thanks great to hear that, now i have to hope that they will ship out on monday...

[iris888]

Hi, where do you see the Scheduled Delivery Date?



Status: In Transit - On Time
Scheduled Delivery Date: 08/30/2010

It seems like most of us who called this morning will have the iphone by Monday. Cheers.

[speed]

She told me that because my old plan was $17.50, she can only credit me maximum of half of that at $8.75. Is that just BS?


ya thats bs, im on the 17.50 plan and i got a 15$ data credit for the 6gb option

Isn't data credit different? FWIW, I was told that they can only credit upto 50% of the voice plan value. Therefore $17.50 = $8.75. It doesn't mean you can't get other credits though.

[canaboi]

Hi guys, thanks for sharing the info on how to deal with rogers to get better deals...special thks to mr.perfect, noisewater and other gurus in this thread. For those who haven't gotten anything, please keep trying...I called at least 10 times before a nicer retention csr actually offer something that is better than my plan. So far I got:
17.50 (200min Ultd E/W, CID, VM)
+ $30/6GB - $5data credit
= 45 +Taxes
I accepted the offer (3 yrs re-sign)with the hope that I can get more add-ons like bonus min, VP or more data credits later on with more calls :)

Now is the main question, in general, how tough is it to get VP credited and/or another $5 credited on my current account. What's the strategy? it would be nice to get the final price around $40 or cheaper...thks in advance guys...

[NiHaoMa]

which number do I use for wireless retentions?

1-866-304-4248
1-866-438-4195 <-- Retention for Cable
1-866-727-2141
1-888-936-7283

[kumakuma]

I currently join a company which provides EPP from Roger.

Should I switch to EPP? Do they usually have a better offer?

I would like to upgrade to Iphone 4 but it is out of stock? Is it I have to wait or there is other way I can get it?

DO you know the price for I4 with an upgrade?

What is the best strategy? Switch to EPP, then ask for upgrade and more credit?

Or not switching and ask for upgrade and credit?

Thanks

[iris888]

1-866-304-4248 is for wireless



which number do I use for wireless retentions?

1-866-304-4248
1-866-438-4195 <-- Retention for Cable
1-866-727-2141
1-888-936-7283

[jcforum]

My Plan

* 200 Wkday/Unltd. Eve/Wkends ($17.50/month)
* 200 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 6PM Early Eve. Calling Option
* 150 Bonus minutes
* Unl. Incoming local calls

Included with My Plan
* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt

Additional Charges
* 6PM Early Eve. Calling Option ($7.00/month)
* Gov't Regulatory Recovery Fee ($2.58/month)

Discounts
* Early Evening Option Cr
* 1000 Anytime CDN LD Mins
* WhoCalled Service
* Call Manager
* Call Forwarding/Transfer
* Monthly Fee Discount ($15)
* Monthly Fee Discount ($5)

My Add-ons
* Value Pack ($10.00/month)
* 1000 Anytime CDN LD Mins ($10.00/month)

so after all that my bill is supposed to be $10.08+tax... my first bill hasn't come out yet, but when i called in the retention person was threatening me that it wouldn't work and she was going to cancel my plan... should i be worried?

[Arrow]

I currently join a company which provides EPP from Roger.

Should I switch to EPP? Do they usually have a better offer?

I would like to upgrade to Iphone 4 but it is out of stock? Is it I have to wait or there is other way I can get it?

DO you know the price for I4 with an upgrade?

What is the best strategy? Switch to EPP, then ask for upgrade and more credit?

Or not switching and ask for upgrade and credit?

Thanks

Each company will have their own EPP. Check with your employer / telecommunications dept / Rogers.

You might get lucky with Rogers customer service / retentions, or an alternative is to go to a Rogers/Apple store. You may also wait until the demand settles down if you're in no rush.

Use the upgrade checker on the Rogers web site to check your pricing. For definitely pricing details, call Rogers.

When you switch to an EPP, the rep may or may not be willing to transfer credits over to the new plan.

There is no definitely "best-case scenario." It will depend on your negotiation skills, the rep you deal with, and your plan / EPP already in place.

[next_godfather]

any ideas how to waive grrf fee?

[Timbits93]

Since our account still shows a SAF Credit and we have the GRRF, what would the SAF Credit do? :lol:

[zoolander]

There was a major Rogers system upgrade yesterday...

You people following this?
BS or what?
http://forums.redflagdeals.com/just-heard-rogers-they-removing-retention-plan-credits-932646/

[AcidBomber]

Since our account still shows a SAF Credit and we have the GRRF, what would the SAF Credit do? :lol:

SAF doesnt work if you have the GRRF. it will do absolutely nothing.


There was a major Rogers system upgrade yesterday...

You people following this?
BS or what?
http://forums.redflagdeals.com/just-heard-rogers-they-removing-retention-plan-credits-932646/

pure bs.
rep making up their own rules.

[lmbrian]

Hey guys
i jut negotiated this for my plan

30$ student plan (new )
150 weekday minutes
unlimited evening at weekends starting at 9pm
unlimited text, pics, video messages
+ one of blah blah
i chose unlimited network calling (rogers to rogers/ rogers to fido)
- 15 $ credit
10 dollar value pack
I think its caller id + voice mail..
+ 15 $ for 150mb data
+ free 100 canadian long distance minutes
total
30-15+10+15 = 40 + gov fee
I will sign 3 yr contract and pick up an iphone with it.
i said I will think about it and told them to take notes on this offer.

The guy said something like that I have to pay 35 dollars administration fee:S what is that?
I was hoping to get that removed..and maybe get 150mb data plan for 10 dollars and maybe get 50 more weekly minutes.
Do you guys think its possible?
or am i already getting a good deal?

[Timbits93]

The $35 Administration Fee is a fee they charge to "activate" your phone with the provider.

Its not impossible to get it waived/credited but it takes work.

That reminds me, anyone know how i can waive/credit the $35 Admin Fee for my recent HUP? :razz:

[mynameizandy]

for those who got iphones, Which firmware does it come with. 4.0 ? or the most recent?

[ricky13579]

Just want to give rogers rep my two thumbs up, I called, renewed and hup 2 ip4 today, friendly and nice rep. Top notch customer service.

[d_w31]

The most recent, 4.0.2 (Rogers iPhone 4 from Future Shop)


for those who got iphones, Which firmware does it come with. 4.0 ? or the most recent?

[jmedora]

for those who got iphones, Which firmware does it come with. 4.0 ? or the most recent?

All should come with 4.0.1. Stay away from 4.0.2 at all costs.


Also, I HUPed on launch day of the iPhone4 (July 30th) and still haven't seen anything on my bill. Has anyone been charged yet?

[while[1];do;done]

All should come with 4.0.1. Stay away from 4.0.2 at all costs.


Also, I HUPed on launch day of the iPhone4 (July 30th) and still haven't seen anything on my bill. Has anyone been charged yet?

You can downgrade 4.02 to 4.01 through iTunes easily. If your doing it for the purpose of the jailbreak be sure to download the PDF exploit patch (or whatever it's called) from cydia.

I got my bill. I see all my charges. I got the $35 HUP fee. Rep wouldn't budge when I tried to waive it. It was some grumpy girl. I find the guys friendlier.

[silentsim]

;do;done;11419356']You can downgrade 4.02 to 4.01 through iTunes easily. If your doing it for the purpose of the jailbreak be sure to download the PDF exploit patch (or whatever it's called) from cydia.

I got my bill. I see all my charges. I got the $35 HUP fee. Rep wouldn't budge when I tried to waive it. It was some grumpy girl. I find the guys friendlier.

Wrong. You can no longer downgrade 4.0.2 to 4.0.1 since apple is no longer signing 4.0.1.

New iPhones should be shipping with 4.0.2. You'll have to wait for a 4.1 jailbreak.

[yoyogu]

any ideas how to waive grrf fee?

I would like to know this too!

[bbdino]

Yes your return reset processing?

My reset process (sorry, gonna be a bit long):

Mine is a little bit more complicated.

Ordered the X10 for the HUP initially. Got a defective one. Not gonna go into details how to get tech support to declare mine to be defective...

Got them to send me another X10...but then I changed my mine.
Wanted the Iphone instead.

According to Mr.P's notes, he suggested to return the package then call up retention later.

I called retention 1st. First I got a lady rep (again, never have luck with a chick), saying I can't return 'cos it's now deemed to be use 'cos I used the defective one for more than 30 mins, even tho it's less than 15 days.

I was pissed, they were the one telling me I can keep using the defective one until I get a replacement. Though I was pissed, I managed to squeeze the UI free from her.

Make another call to retention, got a guy instead (yay!)
He's was really nice, he was asking what's wrong with the phone so I told him straight up "bad user experience", want Iphone instead.
He told me once everything's return and updated, I can get the Iphone with HUP price (Sweet!). Got him to note that on the account too!

Made a call yesterday to tracking to see if they process the return yet. (somehow the rep was able to check even though the system is down? perhaps she's from east coast.)
They told me they were received and "deactivated". I thought that means everything is reset, but Mr. P said it's not the same?

So this morning I called tracking again, got them to confirm it's returned, deactivated, and reset

Saw the post this morning saying there's phone through retention, so I called, got a dude again! He checked for me in the system but somehow not showing i'm eligible for upgrade. (actually even as of this moment, it still doesn't say i'm eligible....weird...)
He called tracking for me, confirmed I can upgrade and he process for me right away.

He said he can't process for me without the system saying I'm eligible but he said he doesn't want me to lose the phone 'cos don't know when is the next shipment.

So he processed for me the HUP with the other line, saying once this account became eligible, he'll get it switch back to this account and won't affect the HUP for the other line in the future. (somehow I have a feeling this will get messed up)

Let see how it goes...

The sim card that comes with the phone will be programmed with the other #
He asked me to go pick up another sim from the store for this account and i'm good to go!

Shipment confirmed as of 7pm, leaving destination @ 9pm
Have a sim that comes with it too!

Question: I actually wanna sell the Iphone but I can't get him not to program my # to the sim? Does that affect my sale?

[jmedora]

My reset process (sorry, gonna be a bit long):

Mine is a little bit more complicated.

Ordered the X10 for the HUP initially. Got a defective one. Not gonna go into details how to get tech support to declare mine to be defective...

Got them to send me another X10...but then I changed my mine.
Wanted the Iphone instead.

According to Mr.P's notes, he suggested to return the package then call up retention later.

I called retention 1st. First I got a lady rep (again, never have luck with a chick), saying I can't return 'cos it's now deemed to be use 'cos I used the defective one for more than 30 mins, even tho it's less than 15 days.

I was pissed, they were the one telling me I can keep using the defective one until I get a replacement. Though I was pissed, I managed to squeeze the UI free from her.

Make another call to retention, got a guy instead (yay!)
He's was really nice, he was asking what's wrong with the phone so I told him straight up "bad user experience", want Iphone instead.
He told me once everything's return and updated, I can get the Iphone with HUP price (Sweet!). Got him to note that on the account too!

Made a call yesterday to tracking to see if they process the return yet. (somehow the rep was able to check even though the system is down? perhaps she's from east coast.)
They told me they were received and "deactivated". I thought that means everything is reset, but Mr. P said it's not the same?

So this morning I called tracking again, got them to confirm it's returned, deactivated, and reset

Saw the post this morning saying there's phone through retention, so I called, got a dude again! He checked for me in the system but somehow not showing i'm eligible for upgrade. (actually even as of this moment, it still doesn't say i'm eligible....weird...)
He called tracking for me, confirmed I can upgrade and he process for me right away.

He said he can't process for me without the system saying I'm eligible but he said he doesn't want me to lose the phone 'cos don't know when is the next shipment.

So he processed for me the HUP with the other line, saying once this account became eligible, he'll get it switch back to this account and won't affect the HUP for the other line in the future. (somehow I have a feeling this will get messed up)

Let see how it goes...

The sim card that comes with the phone will be programmed with the other #
He asked me to go pick up another sim from the store for this account and i'm good to go!

Shipment confirmed as of 7pm, leaving destination @ 9pm
Have a sim that comes with it too!

Question: I actually wanna sell the Iphone but I can't get him not to program my # to the sim? Does that affect my sale?

Take the microsim out and the phone will be locked to Rogers. Open the box and jailbreak it and unlock it and you can sell for more to anyone around the world because it is unlocked.

[Slick_Rick]

pure bs.
rep making up their own rules.

This happened to me. I switched from a megaplan to the 17.50 plan about 2 weeks ago on 3 seperate lines and was told that my $15 monthly plan credit on EACH account would stay by 3 different reps while I was tinkering around with the plan (i had to make sure they would stay). As soon as the new plan went into effect I checked my rogers account and realized that all 3 lines showed no credits so I called them back. The rep told me there was no way that you can get credits on the 17.50 plan and that as soon as the new plan went into effect all my credits were supposed to get wiped. I was pissed so I just hung up (didn't wanna yell) and I waited an hour and called back again. Again...a different rep told me the same thing so after some arguing I said I wanted to talk to a manager. The manager told me that there's nothing they can do and that the revenue people at rogers must have seen it and wiped it out. Even though I had reference numbers to all my conversations. I waited another day before calling back a couple more times to see if they would add the credits back and every single rep wouldn't budge on anything. They wouldn't even give me a discount on my value pack. One of them even said that they have been told that they cannot add any credits to the 17.50 plan. I called last night and gave up and told them to switch back to my old plan as there is no way i'm signing another 3 years with them. Finally a rep did something nice and said he'd give me the new plan for the rest of my term (only a couple more months) since it was cheaper. I CAN'T WAIT TO LEAVE THIS ****** COMPANY.

....i hope none of you have to go through this same ********

[jmedora]

Wrong. You can no longer downgrade 4.0.2 to 4.0.1 since apple is no longer signing 4.0.1.

New iPhones should be shipping with 4.0.2. You'll have to wait for a 4.1 jailbreak.

Actually there is a way around this, though I'll warn many it isn't simple.
Just Youtube it, the whole process tricks the iPhone into thinking that the 4.0.1 is being signed by Apple when it really is being signed by Cydia/Saurik.

[mrperfect]

First person to post on the new thread layout. Been refreshing the site since the past 7 hours while it was down. Really like the new layout and it feels fast. Good job to everyone for their hardwork in their vbulletin upgrade.

Wohoo anyone has the ability to thank my posts. Yay! :)

[starwatcher]

Actually there is a way around this, though I'll warn many it isn't simple.
Just Youtube it, the whole process tricks the iPhone into thinking that the 4.0.1 is being signed by Apple when it really is being signed by Cydia/Saurik.

You had to have your specific iPhone jailbroke before and registered SSH Blobs with Cydia on their server. Otherwise no go.
Believe me I have been doing this for a while and I am pissed I have not got my 4-32GB yet. I am pretty sure I will be getting one of the 4.02 or even 4.1 by the time I can get it from Retentions.

[mrperfect]

Congratulations. Dont worry about it too much you are almost there. Just go out and buy a micro sim card they are easily available at any wireless store for $9.99 call them back and activate your handset to this device. Make sure you use a paper clip to eject the sim adapter since the one that comes with it is not good enough to apply pressure. I recall yesterday that some people were able pull of the reset trick and got their Iphone 4 so eventhough your individual situation may vary Im almost sure you will be fine too. The online eligibility tool is broken and not reliable so please dont depend on that. Keep us posted and have fun with your new Iphone should be there by Tuesday :razz:

The phone is NOT locked to your account, and you can sell it to anyone you like as long as they are on Rogers the phone will work.


My reset process (sorry, gonna be a bit long):

Mine is a little bit more complicated.

Ordered the X10 for the HUP initially. Got a defective one. Not gonna go into details how to get tech support to declare mine to be defective...

Got them to send me another X10...but then I changed my mine.
Wanted the Iphone instead.

According to Mr.P's notes, he suggested to return the package then call up retention later.

I called retention 1st. First I got a lady rep (again, never have luck with a chick), saying I can't return 'cos it's now deemed to be use 'cos I used the defective one for more than 30 mins, even tho it's less than 15 days.

I was pissed, they were the one telling me I can keep using the defective one until I get a replacement. Though I was pissed, I managed to squeeze the UI free from her.

Make another call to retention, got a guy instead (yay!)
He's was really nice, he was asking what's wrong with the phone so I told him straight up "bad user experience", want Iphone instead.
He told me once everything's return and updated, I can get the Iphone with HUP price (Sweet!). Got him to note that on the account too!

Made a call yesterday to tracking to see if they process the return yet. (somehow the rep was able to check even though the system is down? perhaps she's from east coast.)
They told me they were received and "deactivated". I thought that means everything is reset, but Mr. P said it's not the same?

So this morning I called tracking again, got them to confirm it's returned, deactivated, and reset

Saw the post this morning saying there's phone through retention, so I called, got a dude again! He checked for me in the system but somehow not showing i'm eligible for upgrade. (actually even as of this moment, it still doesn't say i'm eligible....weird...)
He called tracking for me, confirmed I can upgrade and he process for me right away.

He said he can't process for me without the system saying I'm eligible but he said he doesn't want me to lose the phone 'cos don't know when is the next shipment.

So he processed for me the HUP with the other line, saying once this account became eligible, he'll get it switch back to this account and won't affect the HUP for the other line in the future. (somehow I have a feeling this will get messed up)

Let see how it goes...

The sim card that comes with the phone will be programmed with the other #
He asked me to go pick up another sim from the store for this account and i'm good to go!

Shipment confirmed as of 7pm, leaving destination @ 9pm
Have a sim that comes with it too!

Question: I actually wanna sell the Iphone but I can't get him not to program my # to the sim? Does that affect my sale?

[TripleH13]

just wondering what you guys think

I got offered this:

200 mins+50 bonus minutes eve/wkn @6pm
Retentions value pack(VM/CID/2500 texts)
6gb data

$42 taxes included

I really wanted unlimited incomming, but they would only offer it for $10 more.

[mrperfect]

Congratulations - Im glad thinks worked out well for you, you deserve it and I hope you enjoy your handset.

Sorry I dont work for them :confused::-0


Long time lurker and first time poster. Yay got my Iphone 4 order :cheesygri confirmation. Thank you mrperfect you are a life saver!!
Originally upgraded to Iphone 3gs in February 2010. After reading about your reset trick I decided to call them and negotiate my plan. I literally begged them to give me a smartphone because my 3gs is broken but they kept saying I just did update back in february. :cry: Anyways one nice guy finally gave in and gave me a cheapo LG EVE just to shut me up. I decided since it is long shot i will try to see if i can pull off with an iphone following your guide because i have nothing to lose.
August 4 received my LG eve and I dropped it off back to ups depot. They received it on August 10. Didnt call them and kept my fingers crossed. Called them on 19th and they said they received my return but my upgrade was done back in February 2010 so i cant get the iphone 4 so i thank and ended call. Called again today to try my luck and voila I WAS ELIGIBLE :lol:
Agent did not mention anything about my lg eve or 3gs and just went ahead and simply ordered the iphone with small simcard. WOW :-0:-0:-0

Should receive my brand spanking iphone by next week and all thanks to you for the tip. are you sure you dont work for rogers ;);) i think you do!! thank you

[hitek0007]

The phone is NOT locked to your account, and you can sell it to anyone you like as long as they are on Rogers the phone will work. But the micro-sim is locked to your account, right? So I can't use someone else's micro sim?

[mrperfect]

Wow. That is a greattt plan for the price you were offered. I would take it and then push them later for some more bonus minutes, and then call back for rogers to rogers, then call back for incoming, and a few more credits :lol: But right now for $42 that is a great price to start....


just wondering what you guys think

I got offered this:

200 mins+50 bonus minutes eve/wkn @6pm
Retentions value pack(VM/CID/2500 texts)
6gb data

$42 taxes included

I really wanted unlimited incomming, but they would only offer it for $10 more.

[trevorb]

Got a phone call thismorning.. Got hit by the credit police :O

Took off $10 in credits. I guess they do exist.


...took one phone call to get them added back on though :P Apparently they don't leave notes on your account when they take them off, lmao.

[mrperfect]

But the micro-sim is locked to your account, right? So I can't use someone else's micro sim?

Yes and no. If the microsim comes in a sealed plastic than its not locked. If it is only a card without any plastic than it is locked. If its the latter than just go and buy a new simcard for $9.99 from any store and it should work with your phone. You can simply activate this to your number and then pop it into your iphone and you are good to go. There is no need to provide them with a IMEI.

[AcidBomber]

Got a phone call thismorning.. Got hit by the credit police :O

Took off $10 in credits. I guess they do exist.


...took one phone call to get them added back on though :P Apparently they don't leave notes on your account when they take them off, lmao.

lol what... thats so random.
what did they say on the phone?

[bluekayaker]

Please dont complicate your situation by pushiing them or calling so much. I have already stated several times that it takes 10 business days sometimes for the processing to finish. Let things take it time automatically without any interference. I understand you want your iphone and are restless and wont blame you for that but please be patient and dont screw up by getting frustrated and taking it out on them.

Hey, you understand that I want my iPhone? I don't want an iPhone... are you confusing me with someone else? You may very well have said several times about 10 business days, but not in reference to me, I haven't read all 8-million pages of this thread. Additionally, I'm only calling back when Rogers keeps telling me to. They say "call back tomorrow" so I do. And my frustration has to do with hearing a different story each time, and doing what they ask, only to have them turn me away after 30 minutes on the phone each time. The lack of coordination between departments and the lack of consistency among the reps is enough to have me pulling my hair out.

[kkl1208]

Hey guys, I need some help here. I have called in twice to retentions, but both reps kept saying they can't lower the price on any parts of my plan because it's already too good. I'm looking to get a iphone with 6 GB data. Right now this is what I have:


My Plan
250/Unlimited Eve/Wkds Plan $20.00/month
* 6PM Early Eve. Calling Option

Additional Charges
System Access Fee $6.95/month
9-1-1 Emergency Access Fee $0.75/month
Discounts
* Digital Call Display Credit - to be removed on 12-Jun-2011
* Monthly Plan Credit - to be removed on 13-Jun-2011 ($5)
* Monthly Plan Credit - to be removed on 12-Jun-2011 ($7)
* Rogers to Rogers 3Yr Bonus - to be removed on 12-Jun-2011

6 PM Early Evening Calling $5.00/month
Voicemail $7.00/month
Rogers to Rogers Calling $5.00/month
Canadian Text Messaging - 30 $3.00/month

I was 'offered' the same plan along with 6GB data for 59.55 + tax. I felt that was a bit too much, but I have tried to ask if they can lower the voice plan to the $17.50 plan, but they said that would just increase the price on my voice plan overall. Any suggestions/advice on how to tackle this problem is greatly appreciated.

Thanks!

[trevorb]

lol what... thats so random.
what did they say on the phone?

That they were calling from Rogers Billing department and noticed my account had an unauthorized amount of monthly credits and they would be removing some of them in order to keep them within roger's policies and yada yada yada blah blah blah. I tried to argue but it wasn't going anywhere so hung up on them and then called back an hour later and had them put back on playing the "I don't know where they went" card :p

[Deals Deals Deals]

I don't see how they can go back on something you signed a contract on... I'd love to see the response if they do that.

[trevorb]

Hey guys, I need some help here. I have called in twice to retentions, but both reps kept saying they can't lower the price on any parts of my plan because it's already too good. I'm looking to get a iphone with 6 GB data. Right now this is what I have:


My Plan
250/Unlimited Eve/Wkds Plan $20.00/month
* 6PM Early Eve. Calling Option

Additional Charges
System Access Fee $6.95/month
9-1-1 Emergency Access Fee $0.75/month
Discounts
* Digital Call Display Credit - to be removed on 12-Jun-2011
* Monthly Plan Credit - to be removed on 13-Jun-2011 ($5)
* Monthly Plan Credit - to be removed on 12-Jun-2011 ($7)
* Rogers to Rogers 3Yr Bonus - to be removed on 12-Jun-2011

6 PM Early Evening Calling $5.00/month
Voicemail $7.00/month
Rogers to Rogers Calling $5.00/month
Canadian Text Messaging - 30 $3.00/month

I was 'offered' the same plan along with 6GB data for 59.55 + tax. I felt that was a bit too much, but I have tried to ask if they can lower the voice plan to the $17.50 plan, but they said that would just increase the price on my voice plan overall. Any suggestions/advice on how to tackle this problem is greatly appreciated.

Thanks!


Ask them about the 17.50 plan that your 'friend that works at rogers' suggested you ask about. It has 200 min and 6pm eve/weekend so you may be able to keep those monthly credits if you find a nice rep (as long as they're not feature specific which the 7$ looks like it may be) and then hopefully they'll offer you the 10.00 retention pack (CID/VM/2500text) and you can add data on on top of that.

Just call em back and say blah blah blah last rep's offer with data was over my price limit im swithcing to wind to take advantage of free worldwide texting half price data porting fee and cheaper plans it'll cost me around 50$ a month for unlimited min unlimited data unlimited text which is more than what i need yes but still much cheaper than you are offering etc etc. Bring other competitiors into the picture. Bell has a decent smartphone plan out right now too

[trevorb]

I don't see how they can go back on something you signed a contract on... I'd love to see the response if they do that.

Well I'm sure they'd say the credit was added on AFTER the fact(which it was I got it thru a phone call last weekend) but yea its still verbally binding blah blah blah. Anyways. Im happy I got it back.

Time to eat pho

[walshsurvey]

I just found this thread and I went back 3 or 4 pages and wondered if there is a current sticky or a up-to-date how-to on getting a better deal from Rogers.

Here is what I am currently paying:

Cell Phone #1:
350 unlimited eve and wkds plan $40
Monthly Plan Credit -$5
350 bonus minutes $0
Unlimited incoming $0
Rogers to Rogers $0
100 bonus minutes $0
Data plan 6G $30
Value Pack $12
911 fee $.75
SAF $6.95

Works out to about $100 a month taxes all in

Cell Phone #2
Mega Time 25 $25
Monthly Plan Credit -$5
911 fee $.75
SAF $6.95

Works out to $30 a month taxes all in. No features at all...no call display, no call answer, no nuthin.

Connie

[UncleRico.]

mrperfect, if you could somehow get your stuff into the OP, that would help people out immensely. Who knows where the original poster is anyways lol.

[starwatcher]

Long time lurker and first time poster. Yay got my Iphone 4 order :cheesygri confirmation. Thank you mrperfect you are a life saver!!
Originally upgraded to Iphone 3gs in February 2010. After reading about your reset trick I decided to call them and negotiate my plan. I literally begged them to give me a smartphone because my 3gs is broken but they kept saying I just did update back in february. :cry: Anyways one nice guy finally gave in and gave me a cheapo LG EVE just to shut me up. I decided since it is long shot i will try to see if i can pull off with an iphone following your guide because i have nothing to lose.
August 4 received my LG eve and I dropped it off back to ups depot. They received it on August 10. Didnt call them and kept my fingers crossed. Called them on 19th and they said they received my return but my upgrade was done back in February 2010 so i cant get the iphone 4 so i thank and ended call. Called again today to try my luck and voila I WAS ELIGIBLE :lol:
Agent did not mention anything about my lg eve or 3gs and just went ahead and simply ordered the iphone with small simcard. WOW :-0:-0:-0

Should receive my brand spanking iphone by next week and all thanks to you for the tip. are you sure you dont work for rogers ;);) i think you do!! thank you

I am glad to hear this too. I am doing the same thing and I became a little anxious but I think it is just taking longer these days. I refused delivery and Rogers received it back on Aug20th. I spoke to Rogers yesterday (27th) and even though all was in their system as it being returned my HUP was not reset. The CSR also saw my last HUP was June 2009 to the 3Gs. Yours took at least 10 days, so mine will probably take at least another 3-5. As I am away on vacation until after labour day, I will be able to keep it out of my mind and try again on Sept 7th.

Thanks for your post. Always good to hear about real situations and how long it is taking these days for the HUP to reset.

[trevorb]

I am glad to hear this too. I am doing the same thing and I became a little anxious but I think it is just taking longer these days. I refused delivery and Rogers received it back on Aug20th. I spoke to Rogers yesterday (27th) and even though all was in their system as it being returned my HUP was not reset. The CSR also saw my last HUP was June 2009 to the 3Gs. Yours took at least 10 days, so mine will probably take at least another 3-5. As I am away on vacation until after labour day, I will be able to keep it out of my mind and try again on Sept 7th.

Thanks for your post. Always good to hear about real situations and how long it is taking these days for the HUP to reset.

500 international texts I see... Hm... how did you manage that one?

I tried for even 25 today and he wouldn't budge a bit. Maybe its because he had just finished giving me a 10$ data discount haha

[west]

anyone that ordered the iphone 4 from retentions got their bills yet to confirm that they were charged the HUP pricing instead of the 659 stated in the letter?

[761349]

I currently have an iPhone and would like to switch to a Blackberry.

My current plan, for ~30 dollars, is:

200 anytime minutes
evenings and weekends from 6pm
SAF waived
911 fee waived
voicemail
caller id
2500 text add-on

I would like to get the BB 6GB data plan but don't want to pay anything (or much more). How do you guys work it out with them to get data for super cheap? Please help and thanks in advance :)

[starwatcher]

500 international texts I see... Hm... how did you manage that one?

I tried for even 25 today and he wouldn't budge a bit. Maybe its because he had just finished giving me a 10$ data discount haha

It took a few CxR's to do it. But it can be done. Call in saying you receive texts from friends who are in the U.S. and that as it would be rude to not reply it ends up costing you and it is very important that your plan stay at a fixed cost to fit into your budget. You will defintely find someone. You just so happen to already receive the $10 data in the same call. Like mrperfect says the plans are built over time and many calls.

[starwatcher]

anyone that ordered the iphone 4 from retentions got their bills yet to confirm that they were charged the HUP pricing instead of the 659 stated in the letter?

I am still waiting to be able to get the 32GB from retentions, but from what I understand retentions ONLY ever sells them at the retention 3 years renewal term price (the fully discounted $259/$269 for the iPhone4). The CxR's I have talked to say they do not sell them at any other price. I could of received the wrong info. But I thought I read this before on this LOOOOONNNGG thread.

[Timbits93]

Just got off the phone, got the GRRF waived for my line, i asked if they could do the same for the other line but its not showing up LOL

Guess if it doesn't show up tmr, i'll probably call them if they could do the same on the other line haha

[yeungnga]

I have the activation fee credit since past 3 years. Therefore every year when I upgrade to a new phone I can argue about it and have it waived. I never asked for this and I really dont rememebr how i ended up having this on my plan permanently, it doesnt have a expiry date even.

Talked to retentions one fine day with one fine lady and asked her if she can move my long distance into my plan.. she didnt seem to care or understand my intentions and did it with no problem.

Hi MrP, I have the activation fee credit too. Does it mean that I can call Rogers and ask them to waive the $35 administration fee?

[next_godfather]

Hi MrP, I have the activation fee credit too. Does it mean that I can call Rogers and ask them to waive the $35 administration fee?

doesnt hurt to try

[yeungnga]

doesnt hurt to try

They refused to waive the administration fee for me coz they said it's already an early upgrade!

[Kokobomb]

I just found this thread and I went back 3 or 4 pages and wondered if there is a current sticky or a up-to-date how-to on getting a better deal from Rogers.

Here is what I am currently paying:

Cell Phone #1:
350 unlimited eve and wkds plan $40
Monthly Plan Credit -$5
350 bonus minutes $0
Unlimited incoming $0
Rogers to Rogers $0
100 bonus minutes $0
Data plan 6G $30
Value Pack $12
911 fee $.75
SAF $6.95

Works out to about $100 a month taxes all in

Cell Phone #2
Mega Time 25 $25
Monthly Plan Credit -$5
911 fee $.75
SAF $6.95

Works out to $30 a month taxes all in. No features at all...no call display, no call answer, no nuthin.

Connie

Look for some of noisewater's posts and on his signature, you should find a few links with good tips on how to talk to reps.

[kcirtap78]

anyone know what my options would be if i want to add visual vm? I have retention vp. and was wondering bout visual voicemail

[Timbits93]

How would i go about crediting my Retentions VP?

[Kirbyprime]

While looking at every other post in this thread pretty much tells you how much MrP has helped RFD'ers @_@ should there really be a tag with his name in here... I can't really think of how that'll be helpful to him in any way.

[Kokobomb]

Got a phone call thismorning.. Got hit by the credit police :O

Took off $10 in credits. I guess they do exist.


...took one phone call to get them added back on though :P Apparently they don't leave notes on your account when they take them off, lmao.

Wow, I'm surprised they haven't hit mr. perfect yet haha! Well lucky for you it was just as easy to get it back.:razz:

[Kirbyprime]

Wow, I'm surprised they haven't hit mr. perfect yet haha! Well lucky for you it was just as easy to get it back.:razz:

If what's being said is true, they're targeting the $17.50 plans right now. I think Mr.P is on the $40 base plan? Or something higher anyways.

[dchabby]

Just got off the phone witrh retentions and was enquiring about a HUP to the IP4.

Am currently on :
Basic retention package, 200 mins, 6 pm evenings - $17.50
100 LD minutes - free
VP - $10 with $5 credit so $5
plus GRF and taxes - total $28.xx

Was offered the following :
choice of either My5, Network calling, or 200 extra minutes for $10
500 MB of data - $25
plus another $5 credit for something

so total would be $59.41 after taxes

Dont really need My5, network calling or the extra minutes so I could shave $10 off of that for a total of $49.xx which doesnt really work for me so I will try again

[hailbay]

Hi all,

After calling Rogers 3 times I was able to lock down a deal that I'm happy with. Got a great retentions rep who was super nice and really tried to help me out :)

350 daytime minutes
My10 Nationwide: 40-20 = 20
6gb data: 30-10 = 20
value pack (VM, CID, 2500 txt): 0
including negotiated freebies:
- 6pm evenings/weekends
- unlimited incoming
- rogers 2 rogers

40 + service fee + tax = $53

Not sure how helpful this will be for others since they don't offer the My10 deal anymore, but for those of you who do still have it maybe this can help with some wiggle room for the freebies. It's probably similar to getting 1000LD. The only downfall is that I have to keep the old service fees with the old plan :( Unless you guys think I can try to wiggle out of that too?

Price point was a bit higher than I wanted to pay, but I couldn't say no to having such a sweet amount of minutes/data/long distance/texts.

Happy negotiating!

[west]

Hi all,

After calling Rogers 3 times I was able to lock down a deal that I'm happy with. Got a great retentions rep who was super nice and really tried to help me out :)

350 daytime minutes
My10 Nationwide: 40-20 = 20
6gb data: 30-10 = 20
value pack (VM, CID, 2500 txt): 0
including negotiated freebies:
- 6pm evenings/weekends
- unlimited incoming
- rogers 2 rogers

40 + service fee + tax = $53

Not sure how helpful this will be for others since they don't offer the My10 deal anymore, but for those of you who do still have it maybe this can help with some wiggle room for the freebies. It's probably similar to getting 1000LD. The only downfall is that I have to keep the old service fees with the old plan :( Unless you guys think I can try to wiggle out of that too?

Price point was a bit higher than I wanted to pay, but I couldn't say no to having such a sweet amount of minutes/data/long distance/texts.

Happy negotiating!

From what you have posted you have the 6.95 added? Since most new plans do not have the system access fee I'd fight for them to take it off but still a pretty good plan.

[Timbits93]

Quickly switch the SAF to the GRRF and try to get it waived. That does make me wonder if the GRRF Credit ever expires since theres no end date for it.

You know what i've been wondering?

If i could apply for the $50 HUP Rebate even though this is an early upgrade.

Any thoughts?

[AsiansVancouver]

I just got off the phone with Retention and after about 5 or 6 calls this is what I got. :lol:
I got this nice plan from Marc in Ottawa on August 28th 2010

The plan is called MAXAIR PLAN and includes:

500 min Daytime Minutes

Unlimited Eve & W/E @ 5

Unlimited Incoming

1000 Long Distance

Call display / Name Display

2500 Outgoing Messages & Unlimited Receiving with Pictures & Video

Detailed Billing

Rogers to Roger

Enhance voicemail

So the Data plan is: $42.58 + tax per phone for 2 phones

My contract expired in November last year but I discovered RFD only about 2 months ago and so I wanted to negotiate my Voice plan FIRST and take the 6GB Data plan later; Marc already credited $5.00 of the $30.00 so I still have a lot of negotiating power for another $5.00 or $10.00 of the price.

I didn't want to take the Data plan right now because they don't have the phone I want so I decided to wait for the phone to be available so that I keep trying to get more credits before I resign.

I will work for other discounts before I get 2 Samsung Captivate and sign for a new contract.
How do you think I did? :lol:

[globoat]

anyone know what my options would be if i want to add visual vm? I have retention vp. and was wondering bout visual voicemail
Not sure if it is true, they told me I had to get the iPhone value pack as it didn't work with any other package...

[AcidBomber]

anyone know what my options would be if i want to add visual vm? I have retention vp. and was wondering bout visual voicemail


Not sure if it is true, they told me I had to get the iPhone value pack as it didn't work with any other package...

yeah, i've been told to get the iPhone value pack as well if i wanted visual VM.

but its $20 vs the $10 retention VP... i guess if you can get it with a $15 credit, then its good since it comes with unlimited sms/mms as well.

[Kokobomb]

Hi all,

After calling Rogers 3 times I was able to lock down a deal that I'm happy with. Got a great retentions rep who was super nice and really tried to help me out :)

350 daytime minutes
My10 Nationwide: 40-20 = 20
6gb data: 30-10 = 20
value pack (VM, CID, 2500 txt): 0
including negotiated freebies:
- 6pm evenings/weekends
- unlimited incoming
- rogers 2 rogers

40 + service fee + tax = $53

Not sure how helpful this will be for others since they don't offer the My10 deal anymore, but for those of you who do still have it maybe this can help with some wiggle room for the freebies. It's probably similar to getting 1000LD. The only downfall is that I have to keep the old service fees with the old plan :( Unless you guys think I can try to wiggle out of that too?

Price point was a bit higher than I wanted to pay, but I couldn't say no to having such a sweet amount of minutes/data/long distance/texts.

Happy negotiating!

Wow that's pretty good, especially with your $20 MPC and your $10 Data credit. You also got the VP Credit and a lot of features for free! Good job!
Yeah, like said before, you should get rid of your SAF and replace it with the GRRF. Also, it looks like there still is the My10 out there. That's really good to know.

[Aznkid2000]

so called Rogers today and got a really nice lady gave me SAF fee credit and 5$ credit to my plan

http://i80.photobucket.com/albums/j179/Aznkid2000/RogersPlan.jpg

[noisewater]

second, i have a 17.50 voice and 30 6gb data plan, im supossed to be getting a 10 mfd and 10 data disc, and the guy did confirm they were both $10, but when my bill came, one was 10, the other was 7.5, when i called to inquire, they said that the 'system' will not allow the credit to go through because it cannot exceed my base plan... how true? so with that said, can anyone confirm that data credits count towards the base plan..?



Just a quick note on this, I was speaking with a rep today and she told me that because 17.50 is a retention voice plan, credits don't apply correctly. They only give you half of their value, and this includes monthly plan credits and some feature credits. Since I don't have my bill yet (I get it in like 5 days or so), I can't confirm whether or not this is true. But if it is, then a lot of the 17.50 plans with data and features for cheap could be unacceptable by their system.

So whether or not you get full credits or not remains to be seen. I'll keep you updated with my bill.

To make sure I wasn't completely effed over though, she was nice enough to give me a back up offer where she could match my current price.

For $35.08 + Tax, I'd get:
$25 plan | 250 minutes + 100 Bonus, EW @ 6
Unlimited Incoming (Credited)
Unlimited Network Calling + Long Distance ($5)
1000 Long distance minutes (Credited)
6 GB Data
Value Pack
GRRF

If my bill doesn't work I will absolutely jump on that sucker, because it gives me more negotiation room in the future, and it'll make it much easier to get that damn network calling credited lol. I would have done it today, but because there's a note on my account saying a manager will call me in September, she wanted to wait until then.... Oh well, I have next month's bill paid for by Rogers, so no biggie.

[Ahzuz]

You guys know if there's still iPhone 4 in stock thru retentions ? Thanks

[kkl1208]

You guys know if there's still iPhone 4 in stock thru retentions ? Thanks

Don't think they have any. I just asked for it but they don't seem to have any.

Just got a decent deal after the 3rd attempt. Apparently the 2nd time I spoke with Rogers, the rep left some nasty messages in my account. The rep I was talking to didn't say what it was but he was saying it was nonsense what they were doing.
Before, my plan was 250 min, R2R, evening/weekend @6, CID, VM, 30 text msgs for 34.69
Now, 250 min, Value bundle (CID, VM, 2500 txt msg), R2R for 27.58 plus 20 for 500 MB which comes out to 53.77..not too bad..not the most ideal plan, but I'm happy with what I got.

[Firestorm]

I did hear that something had changed recently in respects to how credits work when I talked to a rep both yesterday and today. Not sure if that's true or not.

[JamieO]

Just a quick note on this, I was speaking with a rep today and she told me that because 17.50 is a retention voice plan, credits don't apply correctly. They only give you half of their value, and this includes monthly plan credits and some feature credits. Since I don't have my bill yet (I get it in like 5 days or so), I can't confirm whether or not this is true. But if it is, then a lot of the 17.50 plans with data and features for cheap could be unacceptable by their system.

So whether or not you get full credits or not remains to be seen. I'll keep you updated with my bill.

Unless they implemented something new in their system the credits should be ok. Haven't ppl in the forum been receiving bills already on the $17.50 plan? If someone can confirm that the credits were ok, that would be great

[willowmaker]

New member here, getting tired of waiting for an Telus Iphone in Manitoba,
Looking for a possible TOR and found this....What do you guys think, should I try it?


There is approximately two years left on the plan. The plan is:
6PM Early Eve. Calling Option
250 Wday/Unltd Eve/Wkend
Partial Detail Billing
Call Forward/Trans.Pay Per Use
Unlimited Text Messages
iPhone Data Access 500 MB
Visual Voicemail
After taxes it comes out to $65/month.


Any advice or input is appreciated

[rayray913]

Since some of my credits are going to expire soon, so I called rogers again several times, the main thing I want is 6G data and reduce my price.

After several phone calls, I got the following and they wont budge about the price anymore:

350 min,
Unlimited 6PM,
Unlimited incoming call,
R to R, R to fido, R to homephone,
My 5 local,
1000 canadian long distance,
callID, VM, 2500 text
6G dataplan

$45+2.58+tax = $53.77


The question I would like to ask is that I really want my price be under $50, I even said I would be OK to give up the my5 to lower my plan by $5, but they said no.
So what should I say to them? I saw some plan here that even under $20 and still got all the features I have. I will appreciate any help here!!!

Actually, thanks a lot for this post and many people contributed about their strategies.
I have one to share: always appreciate their work !!!! even when they are not willing to offer you what you want!!! because that way it will let them offer you great plans, not write bad notes on your account, etc!! It will always help!!!

Again, thank you so much for this forum!!!

[surfguy17]

hey had posted this earlier yesterday with no response.

hey all i had a question i was wondering if anyone on the older SAF plans was able to get the 911 fee credited?? tried calling today and the rep said it isnt possible since they dont have a feature credit for it.


btw hopefully all the iphone talk dies down hehe. almost ever single post i see is about the "toy"

[AcidBomber]

hey had posted this earlier yesterday with no response.

hey all i had a question i was wondering if anyone on the older SAF plans was able to get the 911 fee credited?? tried calling today and the rep said it isnt possible since they dont have a feature credit for it.


btw hopefully all the iphone talk dies down hehe. almost ever single post i see is about the "toy"

sounds reasonable. the 911 fee is like what, $0.75?
if you got the SAF waived already, then just suck up and pay the $0.75... its way less than the $2.58 GRRF that i HAVE TO pay because its nearly impossible to get a GRRF credit.

[drktl]

Unless they implemented something new in their system the credits should be ok. Haven't ppl in the forum been receiving bills already on the $17.50 plan? If someone can confirm that the credits were ok, that would be great

i have $15(10+5) monthly credits on 17.50 plan since Feb/Mar this year, and so far i haven't seen any issues with the bill. However i have had issues with call manager, call fwd/trans feature credits since last few month, i typically call them back and they manually credit back. Last time they made a note to add additional $8 monthly credits if the bill still has errors. I will wait for this month bill and call them back for it.

[JamieO]

i have $15(10+5) monthly credits on 17.50 plan since Feb/Mar this year, and so far i haven't seen any issues with the bill. However i have had issues with call manager, call fwd/trans feature credits since last few month, i typically call them back and they manually credit back. Last time they made a note to add additional $8 monthly credits if the bill still has errors. I will wait for this month bill and call them back for it.

Cool, thanks. Let us know if anything weird comes up in this month's bill, since ppl are saying they are changing the systems.

[AsiansVancouver]

Hi Mr. Perfect - I just got off the phone with Retention and after about 5 or 6 calls this is what I got.
I got this nice plan from Marc in Ottawa on August 28th 2010

The plan is called MAXAIR PLAN and includes:

500 min Daytime Minutes

Unlimited Eve & W/E @ 5

Unlimited Incoming

1000 Long Distance

Call display / Name Display

2500 Outgoing Messages & Unlimited Receiving with Pictures & Video

Detailed Billing

Rogers to Roger

Enhance voicemail

So the Voice plan is: $42.58 + tax per phone for 2 phones

My contract expired in November last year but I discovered RFD only about 2 months ago and so I wanted to negotiate my Voice plan FIRST and take the 6GB Data plan later; Marc already credited $5.00 of the $30.00 so I still have a lot of negotiating power for another $5.00 or $10.00 of the price.

I didn't want to take the Data plan right now because they don't have the phone I want so I decided to wait for the phone to be available so that I keep trying to get more credits before I resign.

I will work for other discounts before I get 2 Samsung Captivate and sign for a new contract.
How do you think I did?

[surfguy17]

sounds reasonable. the 911 fee is like what, $0.75?
if you got the SAF waived already, then just suck up and pay the $0.75... its way less than the $2.58 GRRF that i HAVE TO pay because its nearly impossible to get a GRRF credit.

yea i know what u mean. im not cheap or anything to pay it just thought i'd try my luck thats all :)

[kumakuma]

Each company will have their own EPP. Check with your employer / telecommunications dept / Rogers.

You might get lucky with Rogers customer service / retentions, or an alternative is to go to a Rogers/Apple store. You may also wait until the demand settles down if you're in no rush.

Use the upgrade checker on the Rogers web site to check your pricing. For definitely pricing details, call Rogers.

When you switch to an EPP, the rep may or may not be willing to transfer credits over to the new plan.

There is no definitely "best-case scenario." It will depend on your negotiation skills, the rep you deal with, and your plan / EPP already in place.

thanks

I need to add a new line as well and I called Rogers earlier and it was transfered to the sale department.

The rep offered me the plan I can get from the store. Is it uaually the case for new line? No Credit and special and will have to wait for few month for any credit?

Can I get a new line from the retention department?

As for my existing line, how should I start the conversation? I still have two years for my contract, I cannot say I want to cancel my line.... I guess

[cloudexsoldier]

I don't know how you guys get such a good voice plan. After talking to 2 rogers people, (after wasting 1 hour of my life waiting for those people to pick up their damn phone + on hold today ) they can only offer me $20.8 after taxes for 200 min, unlimited after 6, 2500 text, voice mail and caller ID. The catch is with a 3 year contract. I told her a buddy of mine got like 300 mins with like unlimited incoming, 2500 text, CID, voice mail for like $22 after taxes. The lady was like "oh i don't know why people are getting this deal, we don't have this deal. And we are not supposed to give deals like this, we will find these account and cancel their discount". From that point, i know i'm just wasting my time trying to talk to this person so i just said forget it. Dude i just got off a damn contract and they want me to sign with them again. Maybe this time i should switch to Wind of Mobilcity or something. Can somebody give me advice on what to say to them?

[doberman_baby]

Since some of my credits are going to expire soon, so I called rogers again several times, the main thing I want is 6G data and reduce my price.

After several phone calls, I got the following and they wont budge about the price anymore:

350 min,
Unlimited 6PM,
Unlimited incoming call,
R to R, R to fido, R to homephone,
My 5 local,
1000 canadian long distance,
callID, VM, 2500 text
6G dataplan

$45+2.58+tax = $53.77


The question I would like to ask is that I really want my price be under $50, I even said I would be OK to give up the my5 to lower my plan by $5, but they said no.
So what should I say to them? I saw some plan here that even under $20 and still got all the features I have. I will appreciate any help here!!!

Actually, thanks a lot for this post and many people contributed about their strategies.
I have one to share: always appreciate their work !!!! even when they are not willing to offer you what you want!!! because that way it will let them offer you great plans, not write bad notes on your account, etc!! It will always help!!!

Again, thank you so much for this forum!!!

Good deal. I pay the same amount, but no LD minutes, 100 < DT minutes and no My5. Congrats!

[kraziekpboy]

I was on hold for 30 min to talk to customer care.. very bitchy girl.. finally transferred me to the cancellation dept. I was on the hold again for another 30min. and it hung up automatically because it was 9pm. so angry!! wasted an hour waiting.

My 3 yr contract is more than 2 yrs done. I want to get an iphone but I want to hold off saying iphone until I negotiate a good plan..
currently I have
150min
1000 EW starting at 6
500 incoming
my10 local
CID, VM Text2500(i think)
6GB

69.70 - 5 data disc. - 5plan discount - 6.95 SAF disc.+ tax = 60.85

My goal is
350 min
unlimited incoming
unlimited EW starting 6
my10 local (canadawide?)
1000 LD
CID VM Text 2500
6GB

for about 40 +tax

Do you guys think its doable?

I was going to use Wind 150 port credit and 50% data disc. to negotiate.. Any more advice?
thank you ..
P.S. i am a daily reader here! Thank you everyone

[hunga]

Well the best I could do is..
200 WD unlimited weekend/evening after 5pm
500 MB date
unlimited messaging
call display
fb/twitter/bbm and stuff

51$/month on a 3 year plan and getting the 9700 bold for 49.99$

What I want to know is if I go pick up the phone, the customer service lady said they might not give me the promotion of 49.99$ and that she would have to fix it..what does it mean? And she also said that the 15$ credit im getting to make the deal 51$ might not show up for the rogers people at the store..is that true?

[coldpower27]

I don't know how you guys get such a good voice plan. After talking to 2 rogers people, (after wasting 1 hour of my life waiting for those people to pick up their damn phone + on hold today ) they can only offer me $20.8 after taxes for 200 min, unlimited after 6, 2500 text, voice mail and caller ID. The catch is with a 3 year contract. I told her a buddy of mine got like 300 mins with like unlimited incoming, 2500 text, CID, voice mail for like $22 after taxes. The lady was like "oh i don't know why people are getting this deal, we don't have this deal. And we are not supposed to give deals like this, we will find these account and cancel their discount". From that point, i know i'm just wasting my time trying to talk to this person so i just said forget it. Dude i just got off a damn contract and they want me to sign with them again. Maybe this time i should switch to Wind of Mobilcity or something. Can somebody give me advice on what to say to them?

Don't do that, they won't plan match.... 20.80 for the plan you listed is "decent" it at least has the basics. It's not as good as your buddies plan, but if you think like that there will "always" be someone above you who has a plan for less and has more then you.

[coldpower27]

thanks

I need to add a new line as well and I called Rogers earlier and it was transfered to the sale department.

The rep offered me the plan I can get from the store. Is it uaually the case for new line? No Credit and special and will have to wait for few month for any credit?

Can I get a new line from the retention department?

As for my existing line, how should I start the conversation? I still have two years for my contract, I cannot say I want to cancel my line.... I guess

In general no, your not supposed to get NEW Activations from the RETENTIONS department. It's for people who are leaving or really unhappy with their service. To shed some hope some people were able to do it, though not alot.

[vomer]

Hey guys so this is the best deal I have gotten out of retentions so far:

250Mins w/ unlimited evening/weekends
6GB data
CID,VM and 2500 Txt messages
Rogers to Rogers Free
100 LD mins

My bill before taxes is $47

IS this a good deal?

[doberman_baby]

250Mins w/ unlimited evening/weekends
6GB data
CID,VM and 2500 Txt messages
Rogers to Rogers Free
100 LD mins

My bill before taxes is $47

IS this a good deal?

Good deal! Next, try to add UL Incoming and Early Evening.

[buon77]

Has anyone had any luck having the OLD SAF waived - renogotiated my plan last year and am stuck still paying the $6.95...

[raps4lyfe]

Has anyone had any luck having the OLD SAF waived - renogotiated my plan last year and am stuck still paying the $6.95...
My cousin was able to get it waived for a year. She basically complained about how others aren't paying this anymore. The guy who she got was nice and actually told her it would be cheaper to stick with her $25 plan and he agreed to waive the saf. So yes it's doable

[buon77]

My cousin was able to get it waived for a year. She basically complained about how others aren't paying this anymore. The guy who she got was nice and actually told her it would be cheaper to stick with her $25 plan and he agreed to waive the saf. So yes it's doable

Thanks. I'll have to give them a call again. I've tried once and the rep told that they don't waive it. Let's hope I get a nice rep this time.

[noisewater]

Alright boys and girls,

Sorry I haven't been able to help people out much/ respond to the many messages I've received the last few days. I'm busy getting ready to move.

This is in response to the many questions of "is this offer good?", "should I ask for more?", "this plan is nowhere near as good as some of the ones I've seen..."

Here's some basic guidelines for determining if your plan/offer is good:

a) Does it make you happy?

This is the most important. Are you happy with your plan/offer? Because at the end of the day, if you aren't happy with it, it's probably not a good plan/offer. It doesn't matter if it's not as good as someone else's plan, if you're happy with it, then you did great!

Now in saying this, be realistic with your goal. Don't set yourself a goal that is stupidly unrealistic. Doing so just sets you up for disappointment. You won't get a sick plan like mine* or anyone else's here in one call. And you sure as hell will not get a plan like mrperfect's in one call. So don't use them as benchmark's for your happiness. Your initial offers will very, very rarely come close (but if they do, AWESOME).

b) Does your offer/plan meet your needs and is it close to your price point?

A lot of people here are looking at fantastic offers and thinking that they're crap because they don't have every feature under the sun. You need to get serious with yourself and ask, "what do I actually need at the end of the day?" Yes it's a lot of fun to get a ton of features credited, but just because your offer/plan doesn't have my5, unlimited incoming, 1000 long distance, 600 minutes, rogers2rogers, per second billing, and the iphone value pack, that doesn't mean it's bad.

When I started, my goal was to get 300 minutes, evenings and weekends @ 6, 1000 Long distance minutes, unlimited incoming, value pack and 6 GB of data. My price point was anything below $45. This is what I needed, so if I could get it, I would be fired up. I got an initial offer for 200 min | EW @ 6 | 1000 LD | VP | 6 GB for $60.08 + tax. Did I take it? No. I would not be happy with that. So I tried again. After another call, I took it for $40.08 + tax.

Now you will notice that my offer was missing the unlimited incoming at that point. But I didn't get my panties twisted up my ass because of it. My goal was to pay under $45. Did I manage? Yes. Did I get every other feature I was aiming for? Yes. So in my mind that was a great offer. It was damn close to my original goal, and I knew that I could get the unlimited incoming in a future call.

*Yes, this is purely opinion based. I'm stoked with my plan. Is the better ones? Absolutely, but following the theme here, I am happy with it because it met my goals and needs.

c) Will you be happy if you are stuck with it for 3 months?

This one is also important. If I still had the $40.08 deal going, I would be happy with it. Why? Because I know that after a couple of months, they will be much more willing to look at things again and start making big changes. Lucky for me, I managed to knock it down in price and get a couple features, but if I hadn't it wouldn't matter.

A lot of people here think that they are going to be able to get everything done within one phone call. Not happening. Some people are more reasonable and think they'll get it done within a week. Unlikely, but possible. The ones who have the absolutely fantastic plans work on things over the course of weeks and months. This approach is not only more realistic, it's much more effective.

I have currently hit a roadblock trying to get a certain feature credited. But does it matter? No, because if I pay for it for a few months it's not going to kill me. I will get it credited eventually, so I'm not going to worry about it.

Look, the fact that you are reading this thread means that you very likely have a plan that is better than 95% of Roger's customers. If your plan isn't perfect right now, just be grateful that you are getting a deal at all. You could be paying hundreds of dollars per month instead of $40 or $50.

d) Is it better than what you had before?

Well is it? If you are doing better than before you called retentions, your offer/plan can't be all bad. Any savings is good savings! Keep this in mind along with the other points listed. Sometimes being too greedy isn't a good thing. If Roger's throws you a good deal, take it! Don't wait, expecting some rep to be like, "Oh you know what? I saw that some dude named mrperfect has a kickass plan. Tell you what. Today is your lucky day. I'll copy that for you." It just won't happen.

e) IT'S JUST A PHONE PLAN!

Last point. IT'S JUST A PHONE PLAN! Yeah, you may not get the very best offer, but who cares? Are you able to speak and listen? That's pretty damn good in itself. Do you have a cellphone? Hey, that makes you pretty damn wealthy relative to the rest of the world. It's easy to lose sight of the great things in our lives when you see someone else getting something you aren't, but we've all got to realize that we've got it pretty good.

Look, it's fun to get deals. But if you don't get the one you want, your world will actually keep turning! This is an unbelievable concept I realize, but I promise you it's true!
At this point, I only try to improve my plan for fun. What I've got is pretty damn good by my standards, so anything extra is just a bonus. If I don't end up lowering my bill further, and if I never get the other features credited, it doesn't matter! It is just a phone plan!

I hope that clarifies and makes it easier for people to decide when to take offers. Sorry if I sounded preachy :)

[willjp]

My Plan
*Rogers Wireless Insider EPP
Change plan
Plan Change Pending
$17.50/month

Contract End Date:

*Additional Minute Rate
* 200 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 6PM Early Eve. Calling Option

Included with My Plan

* Call Forward/Trans.Pay Per Use
* Detailed Billing

Additional Charges

*6PM Early Eve. Calling Option
$7.00/month

*9-1-1 Emergency Access Fee
$0.75/month

*System Access Fee
$6.95/month

Discounts

* Early Evening Option Cr
* Monthly Plan Credit - to be removed on 28-Sep-2011

My Add-ons
Get Add-ons Add or Modify Add-ons

*Call Display w/Name Display

$8.00/month

This is my current plan. I am looking to get a HUP for iphone4. Thinking of getting the $10 VP added to replace the $8/month Call Display w/Name Display credit I got now. Talked to a nice lady on the phone about $10 VP that includes 2500 txt, she said they don't have it, it only comes with 75 send txt. Is that true?? How do many people get 2500 txt +VM+CID for $10 then?? I got cut off after an hour one the phone(30min waiting time+30min talking to her). I plan to get iphone 4 with the $10 VP credited and whatever data plan, then cancel the data plan and keep the VP at $10. Is it possible to do that?? Please help me. Thanks.

[oopsanal]

Thinking of getting the $10 VP added to replace the $8/month Call Display w/Name Display credit I got now. Talked to a nice lady on the phone about $10 VP that includes 2500 txt, she said they don't have it, it only comes with 75 send txt. Is that true?? How do many people get 2500 txt +VM+CID for $10 then?? I got cut off after an hour one the phone(30min waiting time+30min talking to her). I plan to get iphone 4 with the $10 VP credited and whatever data plan, then cancel the data plan and keep the VP at $10. Is it possible to do that?? Please help me. Thanks.

Retentions offers this only... best you try reaching to them.

[surfguy17]

Thanks. I'll have to give them a call again. I've tried once and the rep told that they don't waive it. Let's hope I get a nice rep this time.

you just need a good rep just tell them that u want it waived since it doesnt exist anymore cuz of the grrf. i've gotten mine done twice.

[Kirbyprime]

This is my current plan. I am looking to get a HUP for iphone4. Thinking of getting the $10 VP added to replace the $8/month Call Display w/Name Display credit I got now. Talked to a nice lady on the phone about $10 VP that includes 2500 txt, she said they don't have it, it only comes with 75 send txt. Is that true?? How do many people get 2500 txt +VM+CID for $10 then?? I got cut off after an hour one the phone(30min waiting time+30min talking to her). I plan to get iphone 4 with the $10 VP credited and whatever data plan, then cancel the data plan and keep the VP at $10. Is it possible to do that?? Please help me. Thanks.

I'm somewhat annoyed that people still only read 1/1000th of the current thread than post asking for help...

- Read the links in the person above you's sig.
- It doesn't look like you were talking to Retention to begin with
- If you were, you were probably lied to
- yes you can cancel your data and pay the $100 decf

[hunga]

hey guys..im lookin g on my bill and it says

Monthly Fee Discount
Any idea how much the discount is?

[AcidBomber]

hey guys..im lookin g on my bill and it says

Monthly Fee Discount
Any idea how much the discount is?

what? look at the charge breakdowns on your bill.
it'll tell you.

[doberman_baby]

I'm somewhat annoyed that people still only read 1/1000th of the current thread than post asking for help...

- Read the links in the person above you's sig.
- It doesn't look like you were talking to Retention to begin with
- If you were, you were probably lied to
- yes you can cancel your data and pay the $100 decf
+1 ... Kirbyprime was not talking to a relations rep. Only the relations has the $10 VP (CID, VM, 2500 sent txt).

[mrperfect]

hello mrperfect
thank you so much I got my iphone shipped today with your hardware trick.
I originally had iphone 3gs but ordered a blackberry bold when i got my new plan early august. i sent it back to them by ups and called last week and they said was still not eligible. today i called agin and i was told im now eligible and the agent update me to new iphone. my dad was very scared for sending back the new phone for the trick but its all ok now and im so happy. god bless you


That's exactly how I felt too ...but after Mrperfect's words of wisdom and encouragement, I immediately went to the UPS store and dropped off the Xperia 10. Now it's a waiting game. I still have another Xperia 10 (BNB) for my mom, maybe considering an Iphone instead....:idea:

Thank you for your kind words. Good luck and keep us posted :)

[mrperfect]

How do you negotiate?
Be persistent, polite and always know what you want. Never despair or discourage, try again untill you suceed. You will need to be creative, relentless, shameless and sometimes need to lie to. Always remember this is pure business. You are not going to marry the agent, dont think about how you sound or what they feel, do whatever it takes to get the job done!

Will I have to resign again if I negotiate a plan?
Most times you will need to resign if they offer you a excellent plan with discounts. Remember most retention plans are only offered to you because you are an existing customer, the agent has to be convinced that you are not going anywhere only then he will give you the best they got. Dont be afraid of signing a contract, there is no life in canada without contracts. Unless you are planning on running away there is no reason why you should hesitate for this.

How can I get a plan like XYZ?
You CANT. Every plan and every individual needs are different. Therefore YOU need to know first what you want without this you can never negotiate a plan.

Why cant I get a plan like XYZ?
Most superplans are heavily modified over weeks and months of hardwork and cannot be achieved in ONE call. You need to start with a good retention plan and trim it down according to your needs by calling back and renegotiating. It takes a while before you will have your dream plan because one agent will not be able to offer you that many discounts and modifications.

Why cant I get the features or credits like XYZ. The agent says he wont do it or it is impossible?
This all depends on the agent you talk to if they are willing to help you out they will otherwise try again. Each situation varies greatly and you need to keep trying on untill you find the right agent. There are several agents who are genuinely willing to help, there are others who dont want to, and then there are some who simply just dont care.

The agent said they cannot do this or that due to a policy.
Often times the agent will invent their own rules, procedures, policies and will try to enforce them. Therefore if you are not able to convince the agent simply call back again and you will have better luck next time.

Should I call Customer service or Customer relations.
Customer relations have better options at their disposal to modify your plan and offer you discounts that normal customer service agents will not be able to. However some people have better luck with a CSR and some with a CXR. It all depends on the individual situation.

Should I upgrade to a new phone or negotiate a plan first?
It is always a good idea to negotiate a plan that is suitable for you. Once you have what you need then you can proceed to do a hardware upgrade.

I have already signed a contract how can I negotiate now. Im also at so and so time into my term will I able to negotiate?
You can ALWAYS negotiate. It doesnt matter if you are into one day or the last day of your contract. It is your money that is going out of your pocket into theirs. Therefore you need to do whatever you can to maximize your savings. There is no reason to wait for set amount of time before calling.

How often can I call?
There is no limit to this. Contrary to what people tell you nothing will happen. You are in a market and you want the best bang for your buck. This is business pure and simple. If you are not happy for something you should always call and negotiate.

What should I say what I want?
Always let them offer you what they have. Compare two to three offers and go for the best one. Always take interaction number for record. Even after discounts you think you are still paying more. RESTART everything and build everything all over again. Often times this works best then asking for additional credit.

Agent refuses to honour a Plan I saw on this forum or from my friend
This is a bad approach. Never quote them any plans from the forums or of a friend because they would not match it . Always let them offer you what they can and then simply complain about too expensive, not much minutes or a feature that you dont have and want it.

I was polite and courteous with the agent but they still left bad notes in my account.
To overlap those bad notes you need to call customer service and talk random things. Anything that is not directly related to your account. Enquire about product and services or make up anything you can to start a positive conversation. Do this 5-6 times so that all your bad notes are pushed further down into your file and replaced by good notes. This opens the window of opportunity for you to try again for your credits/addons.

How do you speak with Retentions?
When you dial 611 you should hear "toon doon du du"
"Welcome to Rogers, bolosiviyase aturupse soleyui. If you are calling about the iphone 4 press pound now."

JUST WAIT:
Press 4, 1, 3, 2 it will say "Please hold while I transfer you to a representative. your call will be recorded for quality and training purposes" then it will connect to regular CSR tell him/her you were talking to retentions and ask to be transfered. Say your name, address and zip code..

This guide is a "work in progress" and, will be updated whenever possible

[mrperfect]

How much your your total? Did you meant your total is $42? I would really go for the 6GB. I have explained several times why you should always get the 6GB even if you have to pay 5 dollars more. Dont have any energy left to go into detail but you will thank youself for doing this.. For $42 with all that below I think you have done extremely well.. Good job!


Hi Mr. Perfect - I just got off the phone with Retention and after about 5 or 6 calls this is what I got.
I got this nice plan from Marc in Ottawa on August 28th 2010

The plan is called MAXAIR PLAN and includes:

500 min Daytime Minutes

Unlimited Eve & W/E @ 5

Unlimited Incoming

1000 Long Distance

Call display / Name Display

2500 Outgoing Messages & Unlimited Receiving with Pictures & Video

Detailed Billing

Rogers to Roger

Enhance voicemail

So the Data plan is: $42.58 + tax per phone for 2 phones

My contract expired in November last year but I discovered RFD only about 2 months ago and so I wanted to negotiate my Voice plan FIRST and take the 6GB Data plan later; Marc already credited $5.00 of the $30.00 so I still have a lot of negotiating power for another $5.00 or $10.00 of the price.

I didn't want to take the Data plan right now because they don't have the phone I want so I decided to wait for the phone to be available so that I keep trying to get more credits before I resign.

I will work for other discounts before I get 2 Samsung Captivate and sign for a new contract.
How do you think I did?

[mrperfect]

Man I feel so silly right now :( I wrote so many tips here and there and it has now been lost in the main threads and pms. I only wished there was a way for me to take out some time and compile them to update my faq. Everytime I think about doing something my knees feel weak and my head starts feeling heavy. :o

[Firestorm]

Crap, I thought when you do a HUP they just switch the SAF and 911 fee to GRRF? I'll have to call in later I guess =/
Man I feel so silly right now :( I wrote so many tips here and there and it has now been lost in the main threads and pms. I only wished there was a way for me to take out some time and compile them to update my faq. Everytime I think about doing something my knees feel weak and my head starts feeling heavy. :o
I would really recommend creating a new thread with your FAQ + the ones noisewater links to in his sig. Eventually, you are going to get bored with this topic and helping people will be taking too much out of your time so it would be useful to have the FAQ up in the OP for people to reference. This thread is very out of date and hard to jump in on.

The forums just changed. It's a good a time as any to start fresh. Just link to this thread in the OP of the new thread.

[noisewater]

Man I feel so silly right now :( I wrote so many tips here and there and it has now been lost in the main threads and pms. I only wished there was a way for me to take out some time and compile them to update my faq. Everytime I think about doing something my knees feel weak and my head starts feeling heavy. :o

haha I'm already on it bro. I'll have it up in just a little bit.

[mrperfect]

I don't know how you guys get such a good voice plan. After talking to 2 rogers people, (after wasting 1 hour of my life waiting for those people to pick up their damn phone + on hold today ) they can only offer me $20.8 after taxes for 200 min, unlimited after 6, 2500 text, voice mail and caller ID. The catch is with a 3 year contract. I told her a buddy of mine got like 300 mins with like unlimited incoming, 2500 text, CID, voice mail for like $22 after taxes. The lady was like "oh i don't know why people are getting this deal, we don't have this deal. And we are not supposed to give deals like this, we will find these account and cancel their discount". From that point, i know i'm just wasting my time trying to talk to this person so i just said forget it. Dude i just got off a damn contract and they want me to sign with them again. Maybe this time i should switch to Wind of Mobilcity or something. Can somebody give me advice on what to say to them?

If she doesnt believe that a buddy of yours got 300 minutes for $22, then please tell her that another buddy of yours got the things in my signature for $15 maybe she will fall of her chair :razz: haha anyways jokes aside my only advice for you is to TRY AGAIN.

[mrperfect]

Crap, I thought when you do a HUP they just switch the SAF and 911 fee to GRRF? I'll have to call in later I guess =/
I would really recommend creating a new thread with your FAQ + the ones noisewater links to in his sig. Eventually, you are going to get bored with this topic and helping people will be taking too much out of your time so it would be useful to have the FAQ up in the OP for people to reference. This thread is very out of date and hard to jump in on.

The forums just changed. It's a good a time as any to start fresh. Just link to this thread in the OP of the new thread.

I have given that a thought, we all agree that the thread should be locked and a new thread should be made, it has become laggy and too much outdated at times. However we both also know that this thread has also become the "comfort level" for many and it is a norm for them to be here. It is very hard to change human behaviour, im sure many have tried that before and eventually the new thread will go nowhere. :confused: I guess we need to do with what we have :D

[B]Update/B] Nowadays you need to remind Robbers for anything that has been left by "mistake". Some people are still getting charged even after taking a new contract. I guarantee you they make millions of extra money by these small mistakes.

[Firestorm]

The way to do it would be to make the new thread, then PM a mod who's online to lock this thread with the last post being a link to the new thread. Heck, even the topic title needs to be updated. This is a Retentions Thread =P

And another question from me, I remember it used to be that online billing automatically gave you detailed billing. Did that change and is there a way to get free detailed billing without fighting for it? It's not a big deal really, but was just wondering.

[mrperfect]

The way to do it would be to make the new thread, then PM a mod who's online to lock this thread with the last post being a link to the new thread. Heck, even the topic title needs to be updated. This is a Retentions Thread =P

And another question from me, I remember it used to be that online billing automatically gave you detailed billing. Did that change and is there a way to get free detailed billing without fighting for it? It's not a big deal really, but was just wondering.

I know it is becoming downright sneaky and decieitful at times. Online billing used to give you automatic detail billing. Some people get partial detaill billing now. While others dont even get that :-0 I heard they are also charging people for some kind of billing ?:confused: Technically every customer is entitled to a paper copy. It is exactly as a pay stub they are required to give you on paper without any ifs or buts if you ask.. However we all know how things have become with the corporations.. individual rights are non existent anymore. This morning some guy received call from audit department who proceeded to remove his credits. huh wtf a offer was made a contract was negotiated among both parties and the discounts were given by an authorized representative of the company.. there should be no more second thoughts or modifications!!!

[Firestorm]

Yeah, they switched to $2 per paper billing the month after I went online. To be honest, I know that's no pro-sumer but I really don't care too much as this probably will save a good amount of paper / trees.

[lkh5650]

Hey guys
i jut negotiated this for my plan

30$ student plan (new )
150 weekday minutes
unlimited evening at weekends starting at 9pm
unlimited text, pics, video messages
+ one of blah blah
i chose unlimited network calling (rogers to rogers/ rogers to fido)
- 15 $ credit
10 dollar value pack
I think its caller id + voice mail..
+ 15 $ for 150mb data
+ free 100 canadian long distance minutes
total
30-15+10+15 = 40 + gov fee
I will sign 3 yr contract and pick up an iphone with it.
i said I will think about it and told them to take notes on this offer.

The guy said something like that I have to pay 35 dollars administration fee:S what is that?
I was hoping to get that removed..and maybe get 150mb data plan for 10 dollars and maybe get 50 more weekly minutes.
Do you guys think its possible?
or am i already getting a good deal?

Bump :(

[Firestorm]

They seem really reluctant to waive the one time $35 fee if you get an iPhone (not to mention I was ordering on my 30 min break since it was finally in stock). It's possible, but I didn't feel like it was worth fighting so I just took it.

[mrperfect]

Bump :(

Anything is possible.
Your plan price is good.
Go for the 6GB if you can.
Adminstration fee will be charged to you when you do a hardware upgrade. This can be easily waived off if you are getting any other phone except the Iphone 4. If it is the iphone you are getting then it is going to be a bit harder as you need to really convince them to waive this off. If that doesnt work wait for your bill and complain to billing department that " you were promised to have the fee waived off" after enough tries you should be able to waive this off.

[mrperfect]

Yeah, they switched to $2 per paper billing the month after I went online. To be honest, I know that's no pro-sumer but I really don't care too much as this probably will save a good amount of paper / trees.

Instead of charging people $2 for paper billing, they should encourage people to sign up online by deducting $2 for people who sign up online billing.. Anyways thats how we think they obviously dont think like that.

[jcforum]

My Plan

* 200 Wkday/Unltd. Eve/Wkends ($17.50/month)
* 200 Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 6PM Early Eve. Calling Option
* 150 Bonus minutes
* Unl. Incoming local calls

Included with My Plan
* Detailed Billing
* Call Forward/Trans.Pay Per Use
* 2500 Sent/Unl. Received Txt

Additional Charges
* 6PM Early Eve. Calling Option ($7.00/month)
* Gov't Regulatory Recovery Fee ($2.58/month)

Discounts
* Early Evening Option Cr
* 1000 Anytime CDN LD Mins
* WhoCalled Service
* Call Manager
* Call Forwarding/Transfer
* Monthly Fee Discount ($15)
* Monthly Fee Discount ($5)

My Add-ons
* Value Pack ($10.00/month)
* 1000 Anytime CDN LD Mins ($10.00/month)

so after all that my bill is supposed to be $10.08+tax... my first bill hasn't come out yet, but when i called in the retention person was threatening me that it wouldn't work and she was going to cancel my plan... should i be worried?

Any ideas? I also heard your credits cannot exceed your plan amount (plan amount = plan without options)...

[mrperfect]

Any ideas? I also heard your credits cannot exceed your plan amount (plan amount = plan without options)...
Life is too short to worry about this my friend. Dont let them control your life. Do you really think she is going to remember you forever and one day come back and haunt you by cancelling your plan? If she wanted to do this she would have done it right there and then. I wouldnt be concerned about it too much just relax and enjoy:) I cannot truely answer your base plan question since I dont have the 17.50 plan and I ve been hearing mixed responses about your question. :confused:

[AsiansVancouver]

How much your your total? Did you meant your total is $42? I would really go for the 6GB. I have explained several times why you should always get the 6GB even if you have to pay 5 dollars more. Dont have any energy left to go into detail but you will thank youself for doing this.. For $42 with all that below I think you have done extremely well.. Good job!

My total is $85.16 + tax.
I have 2 lines with the exact features.
I didn't take the 6GB Data yet as I am waiting for the Samsung Captivate from Rogers; when they become available then I will take the 6GB Data. I didn't sign for a contract so I have more negotiating power to ask for more credits or discounts. I already have a $5.00 discount on the Data plan that will be in effect when I take it and I will ask for another $5.00 or $10.00 of.

I think, I did very good indeed :lol:
I followed your advices; it really pays to listen. Thanks a lot. :lol:

[noisewater]

The Negotiation and Retentions Bible and FAQ
Give mrperfect a huge thank you! Most of this is from him. Especially now that we can thank people for their posts, if he gives you advice (which he takes the time to do for literally every question we ask him) give him the thanks he deserves!
Contents:
1) FAQ
2) Negotiation Tutorials
3) HUP Reset

1) FAQ:

These are based off of the original post by mrperfect (http://forums.redflagdeals.com/11382445-post37293/), however I added some stuff of my own as well. Make sure you go to the original post and thank mrperfect!

How do you negotiate?

mrperfect:
Be persistent, polite and always know what you want. Never despair or discourage, try again until you succeed. You will need to be creative, relentless, shameless and sometimes need to lie too. Always remember this is pure business. You are not going to marry the agent, don’t think about how you sound or what they feel, do whatever it takes to get the job done!

Noisewater:
Use your strengths to your advantage! If you are a funny, outgoing person, let it shine through while you call! If you are morally opposed to lying, then don’t lie! You can get killer plans by being honest. On the flip side of that, if you are a fantastic actor, make up your story and play the part well! Remember, negotiation is about confidence! Be the “you” that you are most confident as.

Will I have to resign again if I negotiate a plan?

mrperfect:
Most times you will need to resign if they offer you a excellent plan with discounts. Remember most retention plans are only offered to you because you are an existing customer, the agent has to be convinced that you are not going anywhere only then he will give you the best they got. Don’t be afraid of signing a contract, there is no life in Canada without contracts. Unless you are planning on running away there is no reason why you should hesitate for this.

noisewater:
Precisely. From what I’ve been able to tell, anytime you change your base phone plan (and sometimes data plan), you will need to resign for 3 years. If you are just getting discounts or features credited, you usually will NOT need to, unless they give you an absolutely insane deal.

How can I get a plan like XYZ?

mrperfect:
You CANT. Every plan and every individual needs are different. Therefore YOU need to know first what you want without this you can never negotiate a plan.

noisewater:
And always keep in mind that there is tremendous variability between agents. One can be extremely helpful and make things easy, another can be a real dicklock and make it tough. It’s up to YOU to keep calling until you get the right person.

Why can’t I get a plan like XYZ?

mrperfect:
Most superplans are heavily modified over weeks and months of hard work and CANNOT BE ACHIEVED IN ONE CALL*. You need to start with a good retention plan and trim it down according to your needs by calling back and renegotiating. It takes a while before you will have your dream plan because one agent will not be able to offer you that many discounts and modifications.

*noisewater CAPS edit

Why can’t I get the features or credits like XYZ. The agent says they won’t do it or it is impossible?

mrperfect:
This all depends on the agent you talk to if they are willing to help you out they will otherwise try again. Each situation varies greatly and you need to keep trying on until you find the right agent. There are several agents who are genuinely willing to help, there are others who don’t want to, and then there are some who simply just don’t care.

noisewater:
Exactly. I’ve been told time and time again that something is impossible, but the next call it is not only possible, it happens. If you hear the words “it can’t be done,” or “I won’t do it,” mentally add the word “yet” to the end of that sentence. Because anything can be done, you ‘ve just got to find the person/tactic that will make it happen. You determine what’s possible, not the representative you speak with.

The agent said they cannot do this or that due to a policy.

mrperfect:
Often times the agent will invent their own rules, procedures, policies and will try to enforce them. Therefore if you are not able to convince the agent simply call back again and you will have better luck next time.

noisewater:
Agreed. The variability can astound you. If the agent sounds like they are a rules stickler, don’t waste your time with them, and better yet, don’t listen to their “rules”.

Should I call Customer service or Customer relations.

mrperfect:
Customer relations have better options at their disposal to modify your plan and offer you discounts that normal customer service agents will not be able to. However some people have better luck with a CSR and some with a CXR. It all depends on the individual situation.

noisewater:
And don’t be misled into thinking that customer relations agents are strictly in the customer relations department. Rogers has them scattered throughout. I’ve spoken to customer relations agents when I have the hardware upgrade department, the technical support department, and the billing department.

Should I upgrade to a new phone or negotiate a plan first?

mrperfect:
It is always a good idea to negotiate a plan that is suitable for you. Once you have what you need then you can proceed to do a hardware upgrade.

I have already signed a contract, how can I negotiate now? I’m also at so and so time into my term will I able to negotiate?

mrperfect:
You can ALWAYS negotiate. It doesn’t matter if you are into one day or the last day of your contract. It is your money that is going out of your pocket into theirs. Therefore you need to do whatever you can to maximize your savings. There is no reason to wait for set amount of time before calling.

noisewater:
Exactly. They want you to be happy with your plan, so they will do what it takes to get you to stay. It’s just a matter of finding the right person to do it. As an example of this, my plan started with an initial offer of $60 and tax, I accepted at $40, and then got it to $30. Mrperfect on the other hand, haha well he went from over $40 down to $17.

How often can I call?

mrperfect:
There is no limit to this. Contrary to what people tell you nothing will happen. You are in a market and you want the best bang for your buck. This is business pure and simple. If you are not happy for something you should always call and negotiate.

noisewater:
They might say something like, “I see you’ve been calling often,” but it doesn’t matter. Just politely tell them that you’ve been having trouble with your bill/service/whatever. They really don’t care, they’re just observing.

Is it better to call during the morning/day/night, or during the week/weekends?

Noisewater:
It doesn’t matter when you call. It all depends on the person you speak with. No one day is better, and no time of day is better. Call whenever you get the urge to.
Does it make a difference if I talk to male or female reps?
No. There are awesome male reps and there are awesome female reps. There are crappy male reps and there are crappy female reps. Just go with your gut on it.

When should I say what I want?

mrperfect:
Always let them offer you what they have. Compare two to three offers and go for the best one. Always take interaction numbers for record. Even after discounts you think you are still paying more. RESTART everything and build everything all over again. Often times this works best then asking for additional credit.

noisewater:
Once I accept a plan, I always take a screenshot of it from MyRogers as well. With this and an interaction ID, you’ve got great negotiation power and proof in the off chance that an agent accidently screws something up.

Agent refuses to honour a Plan I saw on this forum or from my friend

mrperfect:
This is a bad approach. Never quote them any plans from the forums or of a friend because they would not match it . Always let them offer you what they can and then simply complain about too expensive, not much minutes or a feature that you don’t have and want it.

noisewater:
The only way I’ve seen the “my friend/family member has” approach work is if you have said friend or family member nearby so that Rogers can access their account.

I was polite and courteous with the agent but they still left bad notes in my account.

mrperfect:
To overlap those bad notes you need to call customer service and talk random things. Anything that is not directly related to your account. Enquire about product and services or make up anything you can to start a positive conversation. Do this 5-6 times so that all your bad notes are pushed further down into your file and replaced by good notes. This opens the window of opportunity for you to try again for your credits/addons.

[noisewater]

2) Negotiations Tutorial – originally by mrperfect, added to by 7XKakq (http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2246/#post11255650)

People always ask on this board - how did some_poster get such a good deal? It's NOT by saying some magic buzzwords... it's by making a connection with the rep and getting them on your side.

mrperfect:
a) start your conversation by always saying their NAME. when you are done verifying your account and they say what can i do for you.. "
b) surprise them by asking how are you doing."
c) then say you guys having pretty busy night today i know its hard to deal with grumpy people all day long and i have so much respect for you blah blah blah.. then say moving forward the reason im calling you is for blah-blah"
d) present your case well, dont get excited or frustated, be smooth with your words and know the game,"

e) dont commit to anything untill they are done "offering" then weigh all pros and cons and if you like it ask them to document this in the file and ask for a interation number it will start something like "i300200100"."

f) However sometimes if the offer is too good to resist TAKE IT as sometimes you wont get it again even if you call back.."


Additions by 7XKakq:

a) This works because people respond better when their name is used. Human psych, 101. Don't over-do it so as to sound obvious, but use the reps name from time to time during the call.

b) works because EVERYBODY likes to be asked how they are doing, and likely so few cx's ask this the rep is PLEASANTLY STARTLED to have someone actually ask THEM how they're doing. Never mind that everybody likes to be asked their opinion. This question also has the benefit of 'breaking' the rep out of their robotic script, and you've now begun a conversation with a fellow human being. That's the way to get 'BFF' status with the rep - get them on your team, make them your friend and wanting to help YOU out.

c) Though phrased a little heavily ("respect" the reps job) what you're doing here is showing you understand them and their difficult job. Other tactics might be:
- if calling late at night, say "I'll bet you get some crazy calls from folks who just left the bar, eh?"
- if calling during the a known busy period - e.g. iP4 launch - say "I'll bet it's crazy with everybody demanding their new phone yesterday, eh?" This adds humour to the conversation, and shows you understand and sympathize with the rep's situation.

d) Yep, but this is one that is tough to 'teach' - some people can just think quickly on their feet, other people don't have that gift. If you don't, at least have an idea about what you think you want as opposed to just wanting 'mo' free stuff'. Greedy = unsexy.

If you want to just lower your bill start off by saying that cash is tight and you want to see if there's anything "that we can do" that can HELP you reduce your monthly bill - maybe even be prepared to give something up? Can they adjust you to a lower $ plan that doesn't drop your minutes too much, that sort of thing.

e) great tip - start the conversation off by wanting to 'just get an idea what Rog maybe has that can "help" you lower your bill, or let you use your phone more (more minutes, more features) since you like the service SO MUCH already. Reps get grief all day so by your saying you're a happy cx and want to use the Rog service more you're a pleasant change from their usual grumpy, demanding cx. By keeping the conversation GENERAL you avoid the rep documenting a formal offer made to you (so you can call back and try with another rep, without that later rep seeing a previous offer made to you and just parroting it) ... UNTIL it's a great offer that you think you want snaggle (then you want notes made on your account about what exactly was offered).
If you see the call heading nowhere you want as little record of that as possible - be polite and say, ok, it doesn't sound like Rog has much leeway, you'll maybe try one of the new carriers and see what other offers are out there - but don't be snarky when you say this, just say it like you're kinda sad (you don't really want to leave the Rog family, and might not, but have to see what else is out there to be fair to yourself.)

f) this is covered a little in my e) comments, but if you should get a situation where a rep hasn't fully document the GOLD offer they made to you, and you discover this when you call back to accept, you'll maybe want to have a review of the call-recording performed - for info see:
s://RogersWatch.wordpress.com/Recording

Here are some other general ideas (7XKakq):

- say you call in and rep sounds tired, beleaguered
- maybe mention to rep they sound pooped - are they are end of shift, or have had some really bad cx's to deal with today
- maybe rep says 'no, my kid is sick and was up half the night'
- A HA you think, an opportunity to ingratiate yourself...
-- maybe ask, very, very gently, and say: 'Can I ask, are you a single parent maybe' (probably more single-parents at CSR jobs then in general population)
- if rep says yes, you say how much you respect single parents - parenting is such a tough job ... your sister, self, mom (be truthful!) was a single parent and you really admire them for how hard it is
- or if rep says no, they're not, make a light-hearted crack about how their hubby/wife needs to take a turn and coddling their little one and let you be rested for all the pesky, difficult cx's they have to deal with
- etc ... you're looking for chances to say something nice, yet personal and specific, about this rep - MILD flattery (or it sounds obvious like you're heaping BS upon them, which is a BIG turn-off for anyone) .. and humour helps too

All this stuff above is general schmoozing of people - use their name, respect them, understand them, sympathize with them/their job, get them on board with you (your team), etc.

Don't over-do it tho, or you sound like a BS'er.

For those who know this stuff already and want to get into the really advanced stuff, consider reading a little on the "Reid's Nine Steps of psychological manipulation" (oh, you didn't want to acknowledge that your schmoozing was, at its base, manipulation?):
http://en.wikipedia.org/wiki/Reid_technique

You'll see stuff about, e.g.: how to give someone two choices, both of which you'd like - they get to pick one. A rep (a human in general, actually) will tend to try to give you one of the two choices instead of saying "none of the above". An example might be:

"I'd be really happy if I could get R2R with a credit to offset it, or else maybe even unlimited incoming, credited? I have a friend who has the unlimited incoming with a credit and they say it really helps to them save money and let them get way more use out of their phone, and I'd be totally THRILLED if we could do something similar for me".

(Did you notice my use of the word "we" there - remember, you want the rep on YOUR team, helping YOU solve your dilemma - think like that, speak like that ... and the rep will act like that.)

- the rep will think about the two choices you have given them, forgetting (or avoiding) the other option "none", since by way of your phrasing the invitation (you'd be just tickled) they'd be stealing that 'thrilled happiness' from you if they gave you neither - and it's human nature not to want to 'bum out' your new-found BFF.

You might not get the WHOLE R2R or Unlimited Incoming credited (maybe only get $5 off) ... but that's not bad for this call ... (and you'll be calling in again anyway, in maybe 3 mos time, to try to save a little more, or get a little more).

Great plans are not born - they are raised, nurtured, developed ... over time.

One last tip: when you're all done thank the rep - tell them how much you appreciate their help. You want them to make good notes on your account after all. And you'd also like their happy-brain-chemies to be firing away too, just like yours are. They're human, help them feel really good about what they're done for you (a "do unto others", sort of thing) ... and hopefully the cx who calls in next will get a happy rep, ready to help them out. Pay it forward.

Hang up, and THEN do the BOOYA, fist-pump into the air : )

Additional stuff by Mr.Perfect:

I use a three prong trick when dealing with the reps..
1. If you are looking for extra minutes or anything in your voice section,, i will simply complain about having so "few" minutes and how you are always worrying about overcharges and how your buddies all on rogers have bonus minutes or some extra voice goodies...

2. If it is money/credits you are going after than i would use the cancellation trick and say im paying too much this and that and have them try to apply a credit to offset my concerns..

3. If it is for some addon/goodie that you really like then I would call and enquire about it, how much it costs, and sometimes simply ask straight way for a freebie.. if this doesnt work I usually ask to try out the addon.. they should have no problem giving you one to try out or one month.. after adding this i would call back after a few days and argue and argue that this goodie was added on permanently and not just on a trial basis.. i would be persistent to have it as originally "promised" untill a rep finally caves in and gives it "forever". sometimes you need to try with multiple reps for the right rep to do this..

[noisewater]

Negotiation Tutorial by next_godfather: (http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2094/#post11001515) Make sure to thank him!

A member from RFD sent me a pm, and I rather address the question here as it would be helpful for the whole community.

Im not great at negotiating, I think I am "decent", I scored a great deal because of many things combined such as

-I have been a customer for 2 years, I got a credit or two, per each call, I didnt get to the plan I have now all of a sudden due to a really generous rep
-I have 4 services with them (consolidated customer relations reps. are more willng to negotiate with you, than regular wireless reps I find), and I always mention that to them
-I researched competition


MYTHS
I find that these below statments are myths and absured
-some reps are really mean and not helpful
-I can't do it its too hard to bargain with them

Yes, some reps are quite difficult but it is not 'impossible' to bargain with them. Remember they have a quota to maintain. If you have ever worked in sales you would know that you have sell a number of products or you get coached, more coaching, until you get fired. These difficult reps, are the ones that can pick out the "b.s" we are giving them. Its like playing hard, if the other party whos what is in your hand, they will not fear you. Likewise, the rep on the other line should not know that you possess info from forums such as HOWARDFORUMS, OR RFD.

IF YOU TELL THEM THAT YOU KNOW ABOUT HOFO OR RFD, or the internet, these reps will care to bargain with you. They KNOW you WONT cancel. And they will call you a bluff. Unless, in certain circumstances you can mention hofo or rfd, otherwise dont mention it. Be ignorant as possible, dont mention words like "retention vlaue pack" or make sure the jargon you use is not language a person who is well verse in retention deal. Stay away from these jargons we often use in RFD, or hofo.

Another thing is, dont be afraid to be "aggressive". You have to be aggressive to get what you want.

Look up government agencies, such as CRTC, Better Business Bureau, and other agencies which the telco companies are signatories to. Arm your self with legal jargon, and be prepared to excercise your "right" to speak to a manager if you do not get what you want.

A lot of the credits I received are from the manager, or office of the pres. as they do not wish to deal with you, and give you what you want.

-things like Rogers changing the LCA, changes to the contracts you see in the bulletons in your wireless bill are GOLD. keep them handy, and call within 30 days, as those are your jailfree cards, as those contracts can help you rid you of your contract, and thus you get leverage to negotiating a better deal. Tell them either you go because they made these changes, or they give you what you want?
TRUST ME, IT WORKS

If Rogers, is gonna screw you over using loopholes, arm yourself with loopholes against them. And be prepared to speak to a manager. If they say a manager will call you back, be firm and say you wish to speak to them now. Chances are the manager wont call you back, and they just want to get rid of you.

STEPS
1. Call 611, and say Cancel (dont use the direct number, as they know you have insider info)

2) tell the customer relations representative nicely, that you are displeased with what you are paying and that competition is offering such and such and thus you want to cancel. BE FIRM, AND ASK THEM HOW MUCH IS IT TO CANCEL.
-
-
-
-

the representative will say "oh well the competition is not that great"

you have to offer a rebuttal (always write down your points and rebuttals before making the call)

if the representative does not have any rebutalls for you, chances are that they will give in.

In your points, bring up what Changes Rogers made to the contract, and how you have 30 days to cancel. They will bring up things such as Rogers can change the agreement, then you bring up "cwta.ca" and how it mandates that agreements cannot be changed.

remember, if you are for say fighting for long distance minutes due to the lca change, you always have a right to request arbitration, if office of of pres. or manager does not help you

3) if you are satisfied with your deal, say accept and make sure you get an interaction id. otherwise if you are not happy say you are displeased, and tell them to make a note of the offer, and forward your call to the manager. Mention the same things, and mention your rights as a customer, and how rogers owes you a duty of care eg. not changing the local calling area

(i would google: lca change) and you will see a lot of people got rid of their contracts, or gotten freebies because they voiced their themselves

4)come back to rfd or hofo, and celebrate your success

POINTS TO NOTE


-REMEMBER YOU CAN ALWAYS GO AHEAD WITH THE CANCELLATION, AS ROGERS "WILL" CALL YOU BACK, AND TRY THEIR BEST TO KEEP YOU, THEREFORE DONT BE AFRAID

I DID THAT ONE TIME

another point to note is that REPS dont want to cancel you. The rep has like a quota to maintain, if the rep is doing a lot of cancellation, it gonna look bad on him and he will get discipline, and moreoever he is gonna do paperwork for you cancelling. No one wants to do paperwork.

The key is to be
- FIRM
-WRITE DOWN WHAT YOU ARE GONNA SAY AND REBUTTALS
-RESEARCH COMPETITION, LAWS THAT TELCOS. HAVE TO FOLLOW
-dont give in to their first offer, the first offer is just a bait to see if you will bite. unless the first offer is great, dont take it, trust me they are train to give less, and if customer is persistant on cancelling they will give you more.

good luck guys.

[noisewater]

More Negotiation Stuff: - http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2573/#post11422628

This is in response to the many questions of "is this offer good?", "should I ask for more?", "this plan is nowhere near as good as some of the ones I've seen..."

Here's some basic guidelines for determining if your plan/offer is good:

a) Does it make you happy?

This is the most important. Are you happy with your plan/offer? Because at the end of the day, if you aren't happy with it, it's probably not a good plan/offer. It doesn't matter if it's not as good as someone else's plan, if you're happy with it, then you did great!

Now in saying this, be realistic. Don't set yourself a goal that is stupidly unattainable. Doing so just sets you up for disappointment. You won't get a sick plan like mine* or anyone else's here in one call. And you sure as hell will not get a plan like mrperfect's in one call. So don't use them as benchmark's for your happiness. Your initial offers will very, very rarely come close (but if they do, AWESOME).

b) Does your offer/plan meet your needs and is it close to your price point?

A lot of people here are looking at fantastic offers and thinking that they're crap because they don't have every feature under the sun. You need to get serious with yourself and ask, "what do I actually need at the end of the day?" Yes it's a lot of fun to get a ton of features credited, but just because your offer/plan doesn't have my5, unlimited incoming, 1000 long distance, 600 minutes, rogers2rogers, per second billing, and the iphone value pack, that doesn't mean it's bad.

When I started, my goal was to get 300 minutes, evenings and weekends @ 6, 1000 Long distance minutes, unlimited incoming, value pack and 6 GB of data. My price point was anything below $45. This is what I needed, so if I could get it, I would be fired up. I got an initial offer for 200 min | EW @ 6 | 1000 LD | VP | 6 GB for $60.08 + tax. Did I take it? No. I would not be happy with that. So I tried again. After another call, I took it for $40.08 + tax.

Now you will notice that my offer was missing the unlimited incoming at that point. But I didn't get my panties twisted up my ass because of it. My goal was to pay under $45. Did I manage? Yes. Did I get every other feature I was aiming for? Yes. So in my mind that was a great offer. It was damn close to my original goal, and I knew that I could get the unlimited incoming in a future call.

*Yes, this is purely opinion based. I'm stoked with my plan. Is there better ones? Absolutely, but following the theme here, I am happy with it because it meets needs.

c) Will you be happy if you are stuck with it for 3 months?

This one is also important. If I still had the $40.08 deal going, I would be happy with it. Why? Because I know that after a couple of months, they will be much more willing to look at things again and start making big changes. Lucky for me, I managed to knock it down in price and get a couple features, but if I hadn't it wouldn't matter.

A lot of people here think that they are going to be able to get everything done within one phone call. Not happening. Some people are more reasonable and think they'll get it done within a week. Unlikely, but possible. The ones who have the absolutely fantastic plans work on things over the course of weeks and months. This approach is not only more realistic, it's much more effective.

I have currently hit a roadblock trying to get a certain feature credited. But does it matter? No, because if I pay for it for a few months it's not going to kill me. I will get it credited eventually, so I'm not going to worry about it.

Look, the fact that you are reading this thread means that you very likely have a plan that is better than 95% of Roger's customers. If your plan isn't perfect right now, just be grateful that you are getting a deal at all. You could be paying hundreds of dollars per month instead of $40 or $50.

d) Is it better than what you had before?

Well is it? If you are doing better than before you called retentions, your offer/plan can't be all bad. Any savings is good savings! Keep this in mind along with the other points listed. Sometimes being too greedy isn't a good thing. If Roger's throws you a good deal, take it! Don't wait, expecting some rep to be like, "Oh you know what? I saw that some dude named mrperfect has a kickass plan. Tell you what. Today is your lucky day. I'll copy that for you." It just won't happen.

e) IT'S JUST A PHONE PLAN!

Last point. IT'S JUST A PHONE PLAN! Yeah, you may not get the very best offer, but who cares? Are you able to speak and listen? That's pretty damn good in itself. Do you have a cellphone? Hey, that makes you pretty damn wealthy relative to the rest of the world. It's easy to lose sight of the great things in our lives when you see someone else getting something you aren't, but we've all got to realize that we've got it pretty good.

Look, it's fun to get deals. But if you don't get the one you want, your world will actually keep turning! This is an unbelievable concept I realize, but I promise you it's true!
At this point, I only try to improve my plan for fun. What I've got is pretty damn good by my standards, so anything extra is just a bonus. If I don't end up lowering my bill further, and if I never get the other features credited, it doesn't matter! It is just a phone plan!

I hope that clarifies and makes it easier for people to decide when to take offers. Sorry if I sounded preachy

[noisewater]

3) HUP RESET: http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2341/#post11303386

MAKE SURE TO THANK MRPERFECT FOR THIS JEWEL OF INFO!!!!!!


A hardware upgrade eligibility is based on (1 year for dumb phones) and (2 years for a smartphone). Therefore in order to do another hardware upgrade you need to wait this minimum period before you are eligible again. However a customer relations Manager can override this policy at his/her descretion.
Unfortunately if you are looking to upgrade to an Iphone 4 this becomes extremely hard if not possible to pull of due to its unique situation.

1. Negotiating your retentions plan with discounts & addons is itself (hard).

2. Then you need to somehow convince the same manager to offer you a subsidised handset and if it is your good day he/she will override the policy and offer you an early hardware upgrade (harder).

3. However due to the overwhelming popularity and demand of the Iphone 4 as well as its actual cost this becomes almost impossible for any manager to offer you this as a early hardware upgrade (hardest). Also because at this time they DO NOT SHIP the Iphone 4 from their location it becomes impossible for them to ORDER this device for you as a early hardware upgrade since they do not even have this on their system.

Therefore we need to somehow trick the system in order to get an Iphone 4 at a subsidised price. How do we do it? Its simple.

When the manager offers you a early hardware upgrade he bypasses the eligible date to offer you a handset. Once this is done this acts as a new date for your hardware upgrade. When you receive the product at your home either refuse the delivery or I suggest return the package back to Rogers. There will be a prepaid shipping envelope usually from UPS that you need to put the box in and paste the prepaid sticker with the printed return address and go to your nearest UPS store and drop this off. Then you can call a regular customer service agent and advise him that you have returned the item unopened because you do not want it as you have read some bad reviews about it.

Take this interaction id number and wait. Once your product reaches Rogers usually in Don Mills Ontario at a third party logistics they will start your processing. This takes about 7-10 business days and once this is done they will inform Rogers track and trace department of your return. Once this is done the computer will automatically RESET your hardware eligibility by erasing your previous HUP date. This makes you eligible for ANY phone including the iPhone because now you are not at the mercy/disposal of any manager so there is no need for anymore buttering, in otherwords you have not done any early hardware upgrade but rather you are now eligible for a normal Hardware upgrade!
At this time you can either proudly walk into a Rogers store and get your iPhone 4 at $159.99 price (If you find one in stock) or you can order any phone from their hardware department because it will show to them that you ARE eligible.

Remember Im writing you from my personal experience as I have done this successfully once but THRICE for a Blackberry 8310 (2008), Iphone 3gs (2009) and Iphone 4 (2010). However please do not rely on this as a surefire way that is written in stone as this loophole can change any minute. But as I said before you have nothing to lose since you didnt even had to pay for the return shipping and you can start over this process all over again incase it didnt work out.

Additional info: It can take up to 10 BUSINESS days for the processing. After receiving your product the warehouse needs to verify everything and then send the paperwork to track and trace department. The track and trace department are very busy nowadays due to heavy traffic. There will be lots of paperwork already stacked. They will scan the barcode on the paper and then process your reset. Unless the agent specially gets up and pulls your paper among the stack to expediate your process please expect to see some time before you hear the confirmation.

Yes they will put notes also. However be advised there are TWO TYPES of notes. One only for internal track and trace department and the other one is the regular one. A regular interaction note starts with i followed by 9 digits. Sometimes track and trace uses internal notes that are only available within their department. These will be any alphabet followed by 6 digits.

Yes you can simply enquire with them. A better way of asking is like this. Inform them that you returned an unopened hardware back to them and they received this on so and so date according to UPS. You are calling to find out when your "HARDWARE UPGRADE ELIGIBILITY WILL BE RESET" so that you can do a hardware upgrade. Tell them that there is a stock at your local store and you are in a bit of hurry if they could reset your eligibility so that you can go and get the iphone.

However I really caution everyone to avoid calling multiple times again and again.. Please be a little patient as you can really screw yourself up if you call too much and I recommend to let time do its due process. Eventhough most of them usually dont care what your intentions are there are certain mean and bad people who unnessecary will go out of their way to mark down your account with notes that will try to restrict you from getting an Iphone specfically while allowing anything else to be made available.

Update This method works better if you order a Smartphone from them. For the current situation a Sony Xperia x10 or better yet an Iphone 3gs will do!

Update 2 Once your eligibility is RESET it is a good idea to speak again with a nice CSR and have them check up on your eligibility and then ask them to document that "You are eligible to update an Iphone 4 at its subsidised price." Keep this interaction number when you go to a store.

Update 3 Anyone who still dont believe this method works can just call Rogers track and trace department (1800-704-2474 to enquire more about "Hardware upgrade eligibility reset". DO NOT ASK THEM about this trick in general for the iPhone but instead invent your own situation that you wanna enquire out of curiousity etc.. If you ask them if you can do this to get the iPhone 4 then (facepalm)

[surfguy17]

How do you negotiate?
How do you speak with Retentions?
When you dial 611 you should hear "toon doon du du"
"Welcome to Rogers, bolosiviyase aturupse soleyui. If you are calling about the iphone 4 press pound now."

JUST WAIT:
Press 4, 1, 3, 2 it will say "Please hold while I transfer you to a representative. your call will be recorded for quality and training purposes" then it will connect to regular CSR tell him/her you were talking to retentions and ask to be transfered. Say your name, address and zip code..

This guide is a "work in progress" and, will be updated whenever possible

it should be 4, 1, 3, 2 then 1 for wireless. dunno if it makes much difference but just thought i'd point it out.

[mikehole]

what do you guys think about this plan?

500 Minutes
Unlimited Eve+weekends (after 5)
Unlimited Incoming
2500 Texts
CID+ Voicemail
6GB Blackberry/iPhone data

for $48.65, plus SAF and tax.

im going to try to get the SAF waived tomorrow.

[canaboi]

Hi guys, I've noticed some of the postings in this thread expressed concern about the EPP 17.5 and the possibility that the credits associated with this could be potentially wiped out by Rogers Revenue Assurance team. Here's what I observed:
1) EPP 17.5 is not a new retention plan, people have been getting this plan for months now.
2) There are folks who have the epp 17.5 + VP credited and some even have monthly credits on top of these.
3) Lastly, there are folks who have epp 17.5 plan (as shown in point #2) + data plan( which also has monthly data credits)

So my question is, from your own experience, which group will be targeted by RRA team? For example, would they take away $10 credit if you have it to cover VP feature? How about the monthly data plan credits would they take that away ltoo? Please share your experience and thoughts on this. Thks

[mrperfect]

Please let me be the first to thank you for all your valuable contribution and tireless support to the community. You have done something that I would have never able to do. If people can truely take some time to read all the 5 posts there will be no more questions. It is never a bad idea to read it and I promise to everyone that you will leave from this forum tonight as a better person who is more informed. This thread should have been locked off and a new thread should have been created with your 5 posts and stickied. Any mods who are reading please lock this thread and let us make a new one. There is too much server load due to thousands of pages and we will all benefit with a fresh page with current info. :confused:

[surfguy17]

Please let me be the first to thank you for all your valuable contribution and tireless support to the community. You have done something that I would have never able to do. If people can truely take some time to read all the 5 posts there will be no more questions. It is never a bad idea to read it and I promise to everyone that you will leave from this forum tonight as a better person who is more informed. This thread should have been locked off and a new thread should have been created with your 5 posts and stickied. Any mods who are reading please lock this thread and let us make a new one. There is too much server load due to thousands of pages and we will all benefit with a fresh page with current info. :confused:

i second that!

[mrperfect]

Hi guys, I've noticed some of the postings in this thread expressed concern about the EPP 17.5 and the possibility that the credits associated with this could be potentially wiped out by Rogers Revenue Assurance team. Here's what I observed:
1) EPP 17.5 is not a new retention plan, people have been getting this plan for months now.
2) There are folks who have the epp 17.5 + VP credited and some even have monthly credits on top of these.
3) Lastly, there are folks who have epp 17.5 plan (as shown in point #2) + data plan( which also has monthly data credits)

So my question is, from your own experience, which group will be targeted by RRA team? For example, would they take away $10 credit if you have it to cover VP feature? How about the monthly data plan credits would they take that away ltoo? Please share your experience and thoughts on this. Thks

They have full control of the system and can infact modify anything they want. However please stop worrying about this. We should not empower them so much by talking about them. Please enjoy your weekend night and remove these concerns from your mind for good :)

[noisewater]

Please let me be the first to thank you for all your valuable contribution and tireless support to the community. You have done something that I would have never able to do. If people can truely take some time to read all the 5 posts there will be no more questions. It is never a bad idea to read it and I promise to everyone that you will leave from this forum tonight as a better person who is more informed. This thread should have been locked off and a new thread should have been created with your 5 posts and stickied. Any mods who are reading please lock this thread and let us make a new one. There is too much server load due to thousands of pages and we will all benefit with a fresh page with current info. :confused:

Man, Thank YOU! I just took what you wrote and brought it into one location. The info is all yours. Sorry if it seems like I'm being stealing the credit from you, I'm definitely not trying to at all lol.
I'm still trying to find the links to the original posts of yours so that people can go back and give you thanks for them directly.

+1 to lock this thread and let mrperfect make a new one so he gets the thanks and credit he deserves! :):):)

[mrperfect]

it should be 4, 1, 3, 2 then 1 for wireless. dunno if it makes much difference but just thought i'd point it out.

haha thank you never thought about that.. by the way do you know if the procedure is the same if you dial thru the toll free number?

[mrperfect]

Im surprised that you are even asking this question. I hope you know what they are giving you for that price. Anyone would be more than glad to take a offer like that. Your SAF is the only thing that kills it but they should actually give you GRRF. As long as you take care of the SAF your plan is excellent. 500 mins and 6gb is crazy.. Good job man


what do you guys think about this plan?

500 Minutes
Unlimited Eve+weekends (after 5)
Unlimited Incoming
2500 Texts
CID+ Voicemail
6GB Blackberry/iPhone data

for $48.65, plus SAF and tax.

im going to try to get the SAF waived tomorrow.

[mrperfect]

Man, Thank YOU! I just took what you wrote and brought it into one location. The info is all yours. Sorry if it seems like I'm being stealing the credit from you, I'm definitely not trying to at all lol.
I'm still trying to find the links to the original posts of yours so that people can go back and give you thanks for them directly.

+1 to lock this thread and let mrperfect make a new one so he gets the thanks and credit he deserves! :):):)

The thread is definately slower to post and load than other threads on this forum. Most of the info on the first page is outdated and the title itself needs to be fixed. It really doesnt matter who starts another thread, because we are all here and tomorrow we may be gone. Whats gonna be here to stay is the valuable info that is left behind for the betterment of community. As long as that stays on the first page for people to read we would all benefit from that.

[Kirbyprime]

There was a thread posted for Rogers Retentions maybe... a thousand pages back. The mod for some reason chose to move that one to the Cell phone discussion forums and kept this one active here.

[bbdino]

Congratulations. Dont worry about it too much you are almost there. Just go out and buy a micro sim card they are easily available at any wireless store for $9.99 call them back and activate your handset to this device. Make sure you use a paper clip to eject the sim adapter since the one that comes with it is not good enough to apply pressure. I recall yesterday that some people were able pull of the reset trick and got their Iphone 4 so eventhough your individual situation may vary Im almost sure you will be fine too. The online eligibility tool is broken and not reliable so please dont depend on that. Keep us posted and have fun with your new Iphone should be there by Tuesday :razz:

The phone is NOT locked to your account, and you can sell it to anyone you like as long as they are on Rogers the phone will work.

Thanks Mr.P!

I don't really need the micro sim since I'm gonna sell it.
Would the sim be inserted in the phone when it comes?

Just have to make sure they don't deactivate my old sim

I'll have to make sure they switch back the HUP to the proper account. Since you said the rogers.com tools is not working, I guess I'll have to call them to find out...

BTW, I finally got a $5 MFC!! Asked for a $10 but he wouldn't give me =(
Got some int'l calling and txt free for a month too..lol

finally my bill is under $50 all in..hehe

[hunga]

Well I accepted my plan
and here it is..
but I really want to negotiate and get the caller Id credited...

http://img26.imageshack.us/img26/3316/myplan.jpg

Do you guys think it's possible or to late now that I accepted it?
I also got the BlackBerry Bold 9700 for 49.99$ and the 35$ fee removed

[bbdino]

Quick question

I have another line that is still charging SAF fee but it's now the end of contract.

Would a regular CSR be able to waive off SAF fees or give any credits to the account? Or I have to go through retentions?

I don't want to renew my plan yet...

[Akronica]

Excuse my ignorance but what is GRRF

Thanks

[hunga]

If you look at my bill posted..it's the Gov't Regulatory Recovery Fee

[ridgele]

Excuse my ignorance but what is GRRF

Thanks

THE GOVERNMENT REGULATORY RECOVERY FEE:

The Government Regulatory Recovery Fee ranges from $2.46-$3.46/line/month (varies by province and plan selected). It is applied to help fund fees, costs and other amounts related to federal, provincial and/or municipal mandates, programs and requirements such as provincial 911 fees, spectrum acquisition, licensing charges, and contribution charges to help subsidize telephone service in rural and remote areas. It may include costs incurred in prior years that are still being fully recovered. It is not a tax or charge the government requires Rogers to collect. The fee and the components used to calculate the fee are subject to change as the fees/costs of government mandates/programs change.

[twist]

It’s up to YOU to keep calling until you get the right person.



Personally I'll have to disagree with this. Or at least to the degree that it's up to you if you're going to call them (repeatedly) at all, or vote with your feet.



I have had one of the worst experiences ever with retentions, or any other company for that matter. I've called them twice this month, which incidentally is twice as many times as I've called them since my Rogers-Cantel Motorola Brick days, and today I was treated like the enemy.

I actually wanted to give them more money for a second line (ported from telus) and add data to my existing (6 year old) dumb phone plan in preparation for a HUP. I was not looking for an exceptional deal, but a usable plan at a competitive cost. I really don't mind paying more.

Instead I was given the silent treatment and directed to their website <click>.



Sure, he may have been having a really bad day, but regardless Rogers should ensure that they are represented in a fair a consistent manner.

I know it's a fact of life, but I'm not so sure consumers should accept such tremendous variability in reps. Something about that just doesn’t sit right with me as a customer -- or my wallet.

[farlight]

Have read the last 105 pages of this thread but just wondering if anyone knows the following:

1) If I got the iPhone 3GS and signed up on a new 3 year contract in July 2009 through Rogers, can I realistically expect to get a 32G iPhone 4 for $269 & without the admin fee? Or is getting it at $499 actually a decent deal?

2) Does getting a HUP like the above require me to sign a new 3 year contract?

3) Is anyone getting any good deals for the 6G data plan in terms of being able to share it with one's iPad? The advertised cost is another $20 for tethering with an iPad.

Thanks in advance.

[cl3537]

Here is our situation.

Just got Iphone 4 today. July 30 I negotiated a plan and said I accept but will have to wait to change the plan till we get the phone.

500MB Data + 150 +50 bonus minutes $50 talk and data plan
Unlimited EW 6PM
My 5 Canada Wide Included In Plan
CID/ Enhanced VM + 2500 Text $10
GRRF

Credits
Unlimited EW 6PM -7
VP(CID VM + Text) - 10
Monthly Plan Credit -15

Total= 37.58 + Tax

The rep also told us that our existing bonus minutes of 250 on our existing plan would be carried over and I took down the interaction number.
On top of this promotions called us two weeks later and offered 100 Free LD minutes if we renewed that day but I didn't accept but I got the I number saying I would renew once we got the Iphone and spoke to retentions to ensure we got all our credits.

I called up a retentions today who had a different story for just about everything that happened the end result was close but:

1) Bonus Minutes of 250 are gone, she said cannot carryover to a new plan.
2) 100 Free LD Minutes not credited as we didn't accept

I didn't even bother asking about 6GB data as she pretty much said the plan was great and I was crazy for even calling asking for more.
She gave me 100 Anytime minutes for the next 3 months.

The whole call was surprisingly hostile, as they had Interaction numbers for everytime Rogers had called us and we refused to renew.
I asked her to put on the notes that we had expected 250 bonus minutes to be credited but she was nasty by the end and kept saying my name over and over.
--------------------------------------------
Here are my questions:

1) Do I have a case for getting our 250 bonus minutes recredited the other rep said it would and confirmed at the end with I number. If not could I shoot for the 100 bonus minutes put on for longer?
2) Any chance this can be reworked to get 6GB data or even 1GB data for $5 more?
3) We got charged a $35 admin upgrade fee which we were told we would not have to pay but did automatically as we got it at the apple store.
----------------------------------
Any suggestions?

[surfguy17]

haha thank you never thought about that.. by the way do you know if the procedure is the same if you dial thru the toll free number?

i've never used the toll free number before always just dialed 611 so i have no idea if its the same. maybe someone can shed sum light on it?

[Timbits93]

Well i spoke to a the RET this morning about exchanging the X10 i have.

They said its totally fine and can redo the upgrade to something else however he said the iPhone 4 wasn't on the list today [but said it was on it friday/saturday] for early HUP.

Just told me the HUP should be reset and i told him about the issues with the X10, in which he was gonna get either the iPhone 4 or X10 but since he wouldn't be able to use the BOSE headphones he has with it, he'd probably get the iPhone 4 haha.

So hmm trying to decide what to do haha.

[5abi_boy]

i've never used the toll free number before always just dialed 611 so i have no idea if its the same. maybe someone can shed sum light on it?
Yes,
The procedure is absolutely same if you use the Toll Free number (1-877-764-3772)

[stormyoutside]

Well i spoke to a the RET this morning about exchanging the X10 i have.

They said its totally fine and can redo the upgrade to something else however he said the iPhone 4 wasn't on the list today [but said it was on it friday/saturday] for early HUP.

Just told me the HUP should be reset and i told him about the issues with the X10, in which he was gonna get either the iPhone 4 or X10 but since he wouldn't be able to use the BOSE headphones he has with it, he'd probably get the iPhone 4 haha.

So hmm trying to decide what to do haha.

You sure you spoke to Customer Relations, as I am pretty sure they are not open Sundays.

[stormyoutside]

The thread is definately slower to post and load than other threads on this forum. Most of the info on the first page is outdated and the title itself needs to be fixed. It really doesnt matter who starts another thread, because we are all here and tomorrow we may be gone. Whats gonna be here to stay is the valuable info that is left behind for the betterment of community. As long as that stays on the first page for people to read we would all benefit from that.

Someone tried to start another thread a couple of months ago but it didnt go anywhere. The first 1000 pages of this one is pretty much outdated. You should start one though as you have lots of great advice.

[Flipcharmer]

Well i spoke to a the RET this morning about exchanging the X10 i have.

They said its totally fine and can redo the upgrade to something else however he said the iPhone 4 wasn't on the list today [but said it was on it friday/saturday] for early HUP.

Just told me the HUP should be reset and i told him about the issues with the X10, in which he was gonna get either the iPhone 4 or X10 but since he wouldn't be able to use the BOSE headphones he has with it, he'd probably get the iPhone 4 haha.

So hmm trying to decide what to do haha.

Interested in more details about this. When did you get the X10? Like when it first came out?

[kt112]

Got off the phone with retentions last night and was offered the following plan:

350 Weekday Min
Unlmd Evening/Wknd Min starting at 6 P.m
Unlmd Incoming Min
Unlmd Text, Video and Picture Messaging
My 5 Canada Wide
Rogers to Rogers
100 LD Min
Call Display w/ Name Display
Who Called, Call Manager, Call Forwarding/Transfer
1 GB Data
Unlm Local calling for 3 months.

Total = $45 + Tax + 5% Bundles Discount

Can I get any further discount?

[next_godfather]

Someone tried to start another thread a couple of months ago but it didnt go anywhere. The first 1000 pages of this one is pretty much outdated. You should start one though as you have lots of great advice.

i agree we gotta start a new thread, as much as i hate to admit it, its become quite useless and tiresome to read all the pages especially for newbies as majority of the pages are useless now

[Timbits93]

Interested in more details about this. When did you get the X10? Like when it first came out?

Its not really important since only got it a week ago on an early HUP haha.

So thats why :P

[Amourek]

This thread has gone crazy. I think there should be a rule that once a thread hits like 100 pages, a new one should be created.

[mrperfect]

Hello Everyone:
After going back and forth since several days I have finally decided to make a new thread, because this page has become very laggy, slow and outdated. The new thread is http://forums.redflagdeals.com/rogers-wireless-plans-933329/#post11424900
Im very new here and hardly know anyone. I would be very grateful if you can somehow reach this message to the mods to have this thread locked so that it does not put any more strain on the server and we could then continue to use the new thread that has been created. It has lots of valuable advices from several members and should benefit the whole community at large.
I really request the mods and anyone who knows the mods to do what they think is best for everyone.

[Magoomba]

CSR offered me something better than what I have now, but only
part way to what I am after.
She automatically put the notes in my account.

The question is should I ask them to remove the notes and start from
scratch or continue negotiations where I left off?
Does it make a difference?

[next_godfather]

Got off the phone with retentions last night and was offered the following plan:

350 Weekday Min
Unlmd Evening/Wknd Min starting at 6 P.m
Unlmd Incoming Min
Unlmd Text, Video and Picture Messaging
My 5 Canada Wide
Rogers to Rogers
100 LD Min
Call Display w/ Name Display
Who Called, Call Manager, Call Forwarding/Transfer
1 GB Data
Unlm Local calling for 3 months.

Total = $45 + Tax + 5% Bundles Discount

Can I get any further discount?

i would push for 6gb data within the same price range, cuz to the promo price, to be honest with you, im positive you can bring your bill down to 35 plus tax ..

call them up and threaten to cancel, and if they dont bite.. say "you will call back"
do it again, and say you want to proceed with cancellation(they will keep u)

[next_godfather]

CSR offered me something better than what I have now, but only
part way to what I am after.
She automatically put the notes in my account.

The question is should I ask them to remove the notes and start from
scratch or continue negotiations where I left off?
Does it make a difference?

it doesnt matter at all...

[cashinstinct]

Thanks mrpefect for your efforts on the new thread, it should be put in everyone's signature but it seems we will have to continue to use this old thread if we want a thread in Hot Deals.

Your thread could be renamed Guides for Rogers.

[mrperfect]

To Any RFD Moderators
Hello,
We have made a new thread in electronics section for Rogers retention deals. It has lots of tutorial guides on the first page by several RFD members and it has lots of fresh info and a easy layout. Please merge or lock the existing Red Flag Deals hot deals for wireless customers so that people can start using the new thread. The existing thread is really slow laggy and im sure a lot of server load due to 37000+ posts. Everyone in the forums agree that a new thread is due and im just trying to do what is better for everyone. Please bring back the thread into the electronic hot deals section and lock the existing thread.

Thank you so much for your help in this matter.

[TwztedElegance]

To Any RFD Moderators
Hello,
We have made a new thread in electronics section for Rogers retention deals. It has lots of tutorial guides on the first page by several RFD members and it has lots of fresh info and a easy layout. Please merge or lock the existing Red Flag Deals hot deals for wireless customers so that people can start using the new thread. The existing thread is really slow laggy and im sure a lot of server load due to 37000+ posts. Everyone in the forums agree that a new thread is due and im just trying to do what is better for everyone. Please bring back the thread into the electronic hot deals section and lock the existing thread.

Thank you so much for your help in this matter.

+1

Mods please do something :)

[nsx]

OK. Pls refer to the new thread from now on:

:arrow:
http://forums.redflagdeals.com/rogers-wireless-plans-933329


To Any RFD Moderators
Hello,
We have made a new thread in electronics section for Rogers retention deals. It has lots of tutorial guides on the first page by several RFD members and it has lots of fresh info and a easy layout. Please merge or lock the existing Red Flag Deals hot deals for wireless customers so that people can start using the new thread. The existing thread is really slow laggy and im sure a lot of server load due to 37000+ posts. Everyone in the forums agree that a new thread is due and im just trying to do what is better for everyone. Please bring back the thread into the electronic hot deals section and lock the existing thread.

Thank you so much for your help in this matter.