sweetlikechutny
Mar 4th, 2012, 12:12 AM
Review of Velcom DSL (Buyer Beware)
For my new apartment, I needed DSL service and came across an add on Kijiji.com for Velcom.
Now normally, I would sign up with Acanac, as I have been with the company for several years and have been very satisfied with their internet service. But, I had no idea how long I would be staying at my new apartment, thus I did not want to agree to a 1 year plan with Acanac to get the discounted rate.
The Velcom plan on Kijiji stated:
- 26.95/month for 5.0mbps for the first 3 months, 29.95 thereafter
- Unlimited bandwidth
- 5% discount for referencing the Kijiji add
So I gave Velcom a call. The sales representative first told me the transfer cap is 400gb for the 29.95/month plan. Then he tried to sell me the unlimited plan for 36 something dollars. After a few iterations, he acknowledged the Velcom kijiji ad but slightly different then actually advertised:
- 26.95/month for 5.0mbps at all times
- Unlimited bandwidth
I signed up (Jan 3, 2012) and received the username and password in about 5 business days (note: I was charged for service during the 5 days it took to setup the account). With the signup charges the first bill came to $47.50 ($15.00 plus tax for signup).
The service was slow, about 1.2mpbs maximum at any given time in the day. So I gave technical support a call and we diagnosed the problem to a possible issue with the phone line. He told me Velcom would require a deposit of around 87 dollars to send a Bell Technician to service the line. If Bell found nothing wrong with the line, they money would be kept. I decided not to pay the deposit because I was getting suspicious of Velcom when I received the next month’s bill.
My February bill stated I only had 400gb of transfer. I called customer support and they agreed that billing made an error and would correct my service plan. After several weeks, my plan was not corrected; I only received 400gb for February.
Then came March, I was now charged $34.95 for a 400gb plan at 6.0mbps (the jokes really on me as I only get 1.2mbps at most). I called customer service and they told me the price went up and they notified their customers on Jan 06, 2012 (I was never notified). I told them I was not notified, but he went on to state that’s not their problem and they cannot do anything about it, but reduce my plan to 100gb if I wanted to be charged only $26.95. He refused to refund my money for March or to refund my the difference or help me in any way at all.
I agreed to reduce the bandwidth to 100gb/month and have the difference refunded (34.95 – 26.95) and have the service terminated at the end of the month. I am still waiting for them to refund me the difference.
I will never do business with this company again, and will advise all others to stay away.
For my new apartment, I needed DSL service and came across an add on Kijiji.com for Velcom.
Now normally, I would sign up with Acanac, as I have been with the company for several years and have been very satisfied with their internet service. But, I had no idea how long I would be staying at my new apartment, thus I did not want to agree to a 1 year plan with Acanac to get the discounted rate.
The Velcom plan on Kijiji stated:
- 26.95/month for 5.0mbps for the first 3 months, 29.95 thereafter
- Unlimited bandwidth
- 5% discount for referencing the Kijiji add
So I gave Velcom a call. The sales representative first told me the transfer cap is 400gb for the 29.95/month plan. Then he tried to sell me the unlimited plan for 36 something dollars. After a few iterations, he acknowledged the Velcom kijiji ad but slightly different then actually advertised:
- 26.95/month for 5.0mbps at all times
- Unlimited bandwidth
I signed up (Jan 3, 2012) and received the username and password in about 5 business days (note: I was charged for service during the 5 days it took to setup the account). With the signup charges the first bill came to $47.50 ($15.00 plus tax for signup).
The service was slow, about 1.2mpbs maximum at any given time in the day. So I gave technical support a call and we diagnosed the problem to a possible issue with the phone line. He told me Velcom would require a deposit of around 87 dollars to send a Bell Technician to service the line. If Bell found nothing wrong with the line, they money would be kept. I decided not to pay the deposit because I was getting suspicious of Velcom when I received the next month’s bill.
My February bill stated I only had 400gb of transfer. I called customer support and they agreed that billing made an error and would correct my service plan. After several weeks, my plan was not corrected; I only received 400gb for February.
Then came March, I was now charged $34.95 for a 400gb plan at 6.0mbps (the jokes really on me as I only get 1.2mbps at most). I called customer service and they told me the price went up and they notified their customers on Jan 06, 2012 (I was never notified). I told them I was not notified, but he went on to state that’s not their problem and they cannot do anything about it, but reduce my plan to 100gb if I wanted to be charged only $26.95. He refused to refund my money for March or to refund my the difference or help me in any way at all.
I agreed to reduce the bandwidth to 100gb/month and have the difference refunded (34.95 – 26.95) and have the service terminated at the end of the month. I am still waiting for them to refund me the difference.
I will never do business with this company again, and will advise all others to stay away.