dining set: upper home room furniture vs Leon's

[vitlen]

Recently I've bought the dining room set from the Upper Home Room Furniture.

Later I saw the set that looks the same in Leons and on the overall it was cheaper.
I went to the Upp Home Room Furniture and told them the story.
The salesperson went to consult the manager, who told her that Leon's set was the copy
of theirs, with lower quality. When I asked her what is the difference she said that she doesn't
know the technical details.

AFAIK, that the reputation of the Upper Home Room Furn. is good, and that of Leon's is the opposite,
but both sets look just the same.

So what do you guys say about all that?

[iamnotamerican.com]

Recently I've bought the dining room set from the Upper Home Room Furniture.

Later I saw the set that looks the same in Leons and on the overall it was cheaper.
I went to the Upp Home Room Furniture and told them the story.
The salesperson went to consult the manager, who told her that Leon's set was the copy
of theirs, with lower quality. When I asked her what is the difference she said that she doesn't
know the technical details.

AFAIK, that the reputation of the Upper Home Room Furn. is good, and that of Leon's is the opposite,
but both sets look just the same.

So what do you guys say about all that?

I say..."what's your point"?

Are you posting to find out about any Price Match policy, customer service issue, or something else?

[vitlen]

My point is, could it be true what the salesperson told me? What would you do? Go to Leon's?
I'm asking the opinion of more experienced/someone who've encountered the similar problem.

[vitlen]

I'm very disappointed of the upper home room furniture now.
First of all, yesterday I was in the Durfesne and saw the same set - but this time it was a REAL one.
I could see it with my unprofessional eyes.
It was a solid wood, and it really looked like one.
So I understood that the salesperson that had consulted the manager about the same set in Leons, had lied to me.

The second thing, last week it was the delivery date. The delivery guys came on time, but unfortunately the table top didn't fit the table legs.
So they took it back and said that someone will contact me on Monday.

Monday - nobody contacted me.
Tuesday I called them, they told me that they're aware about the problem, and will be back with the new delivery date.
Several hours later they called me and we made a new appointment for delivery.BTW, no apologies.

It should have been today. But in the morning I've got a phone call that the table top they had now hadn't passed the "quality control" and there will be no delivery today. They apologized and were polite.

But considering the start of the story and that for the second time they fail to deliver a dining set, I asked them to cancel the purchase.
But it turns out (it's my fault I didn't check it earlier) - there is no cancellation policy.

I'm just wondering, I want now to come to the store, bring them the picture of a real set from Durfesne and to talk to the salesperson and the manager who lied to me about the same Leon's set that was cheaper. Considering that I also cannot get my purchase, I'm willing to ask them if there any compensation I can get from them.

Would you advise me to do that?

Needless to say, I'm staying away from them from now on...

[Portwest]

Unfortunately, it is perfectly legal for a business to overcharge for its products and provide generally poor service.

You might find some consolation in thinking about the thousands of dollars that this particular business may have lost in future sales. I mean, think about it: Are you likely to forget this? No. In fact, you’re always going to feel cheated when you remember this buying experience from this company and you’ll likely mention that to others (family members, neighbours, etc.).

If the business had treated you differently, you’d feel proud. When a relative visited, you’d quite likely say, “Hey, Uncle Franco, See my new dining room furniture? I got a great deal from Upper Home Room Furniture.” Can’t get any better advertising than that!

Then, when Uncle Franco needs a new sofa, he is likely to remember your experience. He might even call you: “Hey, Vitlen --- what was the name of that place you got your dining room set? You had a good experience with them, didn’t you?” Soon after, Uncle Franco might conceivably buy his sofa from Upper Home Room Furniture and, if he feels good about that, he would also feel proud. He might show it off to his neighbour who stops by. “Hey, see my new sofa?” And so on --- more sales for Upper Home Room Furniture. That’s how businesses build a good reputation and successfully grow.

In this situation, that’s not going to happen. Quite the opposite, in fact. So in truth, while you might feel ripped off, the jerks at the furniture company have unwittingly done themselves out of future profits.

You see, when ineffectual sales people treat their customers badly, they don’t connect that behaviour to their bank accounts. So if their commissions aren’t as good as they’d like or when overall profits are down, they will probably not mentally connect it to the way they treated you. They will more likely blame “the recession” or “big box stores” or “idiot customers” or whatever makes sense in their limited understanding. But the truth is, it will be their own fault.

In the meantime, you will have moved on and will be handing your cash over to businesses that treat you better. Uncle Franco will also go elsewhere, as will his neighbour.

Otherwise, if you’re located in Ontario, this (http://www.sse.gov.on.ca/mcs/en/Pages/Your_Consumer_Rights.aspx)would apply:

Deliveries must be on time If a delivery doesn’t arrive within 30 days of the promised date, you can cancel the contract by sending a cancellation letter. But you lose the right to cancel the agreement if you accept delivery after the 30 days.

By the way, I notice that, when I Google the name "Upper Home Room Furniture", all that comes up is this thread and another, related RFD thread. Are you sure that's the correct name of the business?

[vitlen]

Thank you, Portwest, for understanding.
What you are saying makes sense.
I'm not sure it's worth going there once more.
you're right, the correct name is "upper room home furniture".

[hagbard]

You see, when ineffectual sales people treat their customers badly, they don’t connect that behaviour to their bank accounts. So if their commissions aren’t as good as they’d like or when overall profits are down, they will probably not mentally connect it to the way they treated you. They will more likely blame “the recession” or “big box stores” or “idiot customers” or whatever makes sense in their limited understanding. But the truth is, it will be their own fault.



...or in the case of the American auto industry or banking industry, they go to the govt for a bailout at all our expense. Hence, no reason to treat customers well, produce a decent product or provide courteous service.

[Portwest]

Vitlen, now that the name has been corrected, I see you're not alone: check this (http://forums.redflagdeals.com/upper-room-home-furnishing-review-1144645/) thread, this (http://forums.redflagdeals.com/upper-room-home-furnishings-ottawa-869119/) thread and this (http://forums.redflagdeals.com/ottawa-furniture-buyers-beware-1002266/) thread.

(If you ask the moderators to correct the store name in the title of your thread, it will be easier for others to find it and be forewarned.)

[vitlen]

Vitlen, now that the name has been corrected, I see you're not alone: check this (http://forums.redflagdeals.com/upper-room-home-furnishing-review-1144645/) thread, this (http://forums.redflagdeals.com/upper-room-home-furnishings-ottawa-869119/) thread and this (http://forums.redflagdeals.com/ottawa-furniture-buyers-beware-1002266/) thread.

(If you ask the moderators to correct the store name in the title of your thread, it will be easier for others to find it and be forewarned.)

Yes, thank you, now I see.
I'll try to change their name in subject.

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