Rogers and CCTS

[Palidino]

Well i filed a complaint with ccts and they sent it to rogers. The complaint was they charged me 30 days cell phone usage when i ported out ontue day my new billing cycle starts and ccts sent the complaint to rogers now rogers called me and left a voice mail. They are saying they want to talk it over or something. What should i do? They are going to say you have to left us know 30 days in advanced and i didnt thats why they charge 30 days. But if i told them to cancel i wont beable to keep the numbers when i go to new provider.

[shadyazn]

Well i filed a complaint with ccts and they sent it to rogers. The complaint was they charged me 30 days cell phone usage when i ported out ontue day my new billing cycle starts and ccts sent the complaint to rogers now rogers called me and left a voice mail. They are saying they want to talk it over or something. What should i do? They are going to say you have to left us know 30 days in advanced and i didnt thats why they charge 30 days. But if i told them to cancel i wont beable to keep the numbers when i go to new provider.

When you ported your number to the new carrier, they should have done everything for you. Maybe it was because the number was still in Rogers when you ported on the day of the new cycle.

[spawn582]

may be they just want to inform you that are complying with ccts. rogers called my wife to confirm that they were dropping their final bill charges when we filed w/ ccts about the 30 days too.

[theflyingsquirrel]

I ported my number to wind 4 months before i cancel and they refunded me the full amount.
I complained to CCTC and got the refund.
Here is the detail.

To whom it may concern:
Please note that the Office of the President has addressed and resolved xxxx’concerns. The matter is now closed. I have attached a copy of the letter outlining the situation
December xxxx, 2012
RE: CCTS Incident Number: CCTS file # xxxx
We are writing in response to a complaint filed on your behalf with the Commissioner for Complaints for Telecommunication Services (CCTS) received by Rogers Office of the President, requesting further information regarding your Rogers Account.
We appreciate this opportunity to address your concerns and the details of the conversation on December xxxx 2012 are as follows:
A thorough review of your account has been completed. The concern raised was in regards to a request to have the final 30 days of charges billed to your Rogers account upon termination of your wireless services waived.
In an effort to resolve this matter, the Rogers Office of the President has offered to clear the final 30 days of charges. A credit of $xxxx has been applied to your account and has been refunded back to you. You have advised that this matter meets your expectations and has been resolved to your satisfaction.
We take your concerns seriously and your feedback was greatly appreciated. Rogers appreciates your cooperation in the mutually satisfactory resolution of your complaint.
Should you have any further questions regarding this concern, please feel free to contact me, please feel free to contact me, Monday to Friday from 9:00 am-5:00 pm