May 1st, 2012, 12:53 PM
I have sold a few crafting patterns (paper) to the same lady in the US. She paid everything including shipping for each one of them. I am going to combine shipping so the shipping cost will be much less than what she had paid for. I want to refund some of her shipping money by using Paypal. Paypal has already taken a % of the total payment (total value + shipping) when the money came through. I wonder if they will refund me the % of the money that I am going to refund my customer? I want to be honest and give the extra money back on the other hand I don't want to get dinged because of my honesty. Can someone tell me how to do this correctly? Thanks in advance!