Rogers credits expired, can I get them back?

[Magoomba]

Been with Rogers for a number of years. In fact I was a Cantel customer way back in the day.
My last interaction with Rogers was about 2 years ago to renew my contract for another 3 years and get a hardware upgrade to iPhone.

Last month my bill jumped about $20 and when I looked at the details, some credits I had previously expired.
I don't recall the exact conversation when I renewed the contract, but I'm pretty sure I asked them if my price plan would stay the same as prior to the renewal.
I am not the kind of person who would commit to a contract knowing that the price I pay would change down the line.

From reading other threads it seems most people explicitly ask for the expiry date on their credits when they renew.
That way they would expire at the same time as the new end-of-contract date.
Now I didn't explicitly ask the agent to do this.

Planning to call them later this week to sort this out. Do I have a case?
Can I get regular customer service to fix this or do I need to get transferred to retentions somehow?
Please advise.

[Jimboski]

Retentions would be your best bet In terms of getting credit. Say that you are unpleasant that the credit expired and that you thought It would last the whole term.
Although to get more credits you would probably have to renew again.. Maybe 1, 2 or 3 years depending.
It sucks that your credit didn't last the whole term as that's a precautionary thing to do nowadays to ask and make sure If the credit Is there for the whole term.

[X360]

Although to get more credits you would probably have to renew again.. Maybe 1, 2 or 3 years depending.
Usually they will give you the credit without renew otherwise if they let you renew the new 3 years contract then it is extremely good because with the new cancellation policy, you pay the minimum amount to cancel...

So don't be scare to renew the contract...

[Impossibles]

Credits always have an expiry date, people don't ask for them.

[coriolis]

Hmmm, I just got my bill in the mail, and Rogers actually added a credit to my account. I haven't changed my plans, nor even contacted Rogers. What is Call Manager?



I just hope that my contract isn't renewed, got a year left.

[bubble.tea]

Credits always have an expiry date, people don't ask for them.

there are indefinate credits. I have a few of them.