New ISP - Bye, bye TekSavvy

[SuperCows]

I want to say good bye to TekSavvy. Internet is good at times, but mostly horrible at night. My ping reaches nearly 200/300 at night while its 16 at daytime for a MW3 server. I find that my download speeds are inconsistent too ;P

What do you guys recomend? I want something with reliable service at night, unlimited and at a good price. I'm paying $45 a month for unlimited 3 - 4mb/s internet from Teksavvy. I'm live in Richmond Hill (GTA).

[Kwirky]

What did TekSavvy support have to say about your speed issues?

[gnuman]

You can go with Electronic Box if you don't like Teksavvy.

[mau108]

Did you try teksavvy cable ? I'm in thornhill but on richmondhill POI and speeds are awesome!

This was taken just now

http://www.speedtest.net/result/1975256867.png (http://www.speedtest.net)

[SuperCows]

Haven't tried TekSavvy support yet. I just find their service extremely inconsistent.

Here's mine at 10: 25 PM

http://www.speedtest.net/result/1975304490.png (http://www.speedtest.net)

Here's mine about a minute later:

http://www.speedtest.net/result/1975305930.png (http://www.speedtest.net)

See what I mean?

@gnuman, how is Electric Box for you?

[Dave98]

Could you be more specific as to what connection you have with Teksavvy? Trying to determine whether you use cable or DSL since there's no $45 unlimited package for either service aside from High Speed DSL 6.

I'm also in Richmond Hill and on their R.Hill (Newkirk) POI and have similar speed tests with mau108. If you're using their cable service then you should also be on the same POI as we are with similar results.

Since your speedtests themselves are inconsistent, I'd take a guess that you have some other issue going on. Perhaps someone is leeching off your wifi or something. I'd get that checked.

[netcreature]

I was just about to sign up for teksavvy 18mbps, and I see that the max they offer for cable is 28 mbps?
How the hell did you guys get up to freakin 38 mbps (as illustrated above) :)

And what modem are you guys using? Please advise. thanks.

[SuperCows]

Could you be more specific as to what connection you have with Teksavvy? Trying to determine whether you use cable or DSL since there's no $45 unlimited package for either service aside from High Speed DSL 6.

I'm also in Richmond Hill and on their R.Hill (Newkirk) POI and have similar speed tests with mau108. If you're using their cable service then you should also be on the same POI as we are with similar results.

Since your speedtests themselves are inconsistent, I'd take a guess that you have some other issue going on. Perhaps someone is leeching off your wifi or something. I'd get that checked.

I didn't get the plan, but I was told from my dad that you couldn't get that plan anymore. I'll check if its cable or DSL, thanks.
What software do you recomend I use to check who's on my internet? I'll be sure to contact support asap too.

[doomhammer]

I'm also with TekSavvy.

Did this just now.

http://www.speedtest.net/result/1975358118.png

I think they do maintenance at night which is why you get low speeds?

[doomhammer]

Did you try teksavvy cable ? I'm in thornhill but on richmondhill POI and speeds are awesome!

This was taken just now

http://www.speedtest.net/result/1975256867.png (http://www.speedtest.net)

Damn lol what the heck do you have and how much you paying???

[kaws]

I'm also half and half on Teksavvy. My cable speeds are pretty crappy and I'm also in Richmond Hill. 404/MajorMac.
When I bought the Extreme Cable package, my speeds are the exact same as when I changed it to Express cable... not even close to 18mbps..
I brought it up to there attention and they issued a ticket with rogers, but nothing was fixed because they said it wasn't on their end.

http://www.speedtest.net/result/1975372304.png

[kiz5]

http://www.speedtest.net/result/1975419592.png (http://www.speedtest.net)

[Meiosis]

http://www.speedtest.net/result/1975424839.png (http://www.speedtest.net)

12:46 AM Eastern TekSavvy Extreme Cable 28 Unlimited 28Mb/1Mb Unlimited $61.95

Yeah the past 2 months have been kinda irritating :mad:..

[Balanar08]

Downtown near Ryerson. 12:51 AM midnight getting these speeds. Paying 46$. 300Gb cap

http://www.speedtest.net/result/1975428808.png (http://www.speedtest.net)

[TSIMartin]

Update as of May 29th 2012.

We currently are in the process of doing a whole bunch of POI Upgrades.
Here are the POI's that are still under Stop Sell & the ones that have been lifted.

POI Name Note

Currently on Stop Sell.

35 Scarlett Rd (Etobicoke)
50 Anderson (Markham)
1810 St.Laurent (Ottawa)


Stop Sells removed.
3330 McNicoll (Scarborough)
21 Grand Crest Place (Kitchener)
855 York Mills (Toronto)
3573 Wolfdale (Mississauga)
11 Greensboro (Etobicoke)

Regards,
Martin

[mau108]

Damn lol what the heck do you have and how much you paying???

I'm on the highest tier Tek sells for Cable (28mb unlimited bandwidth) I think its 62 plus taxes. I need the unlimited bandwidth as everything in our household is Internet based. From our phone service (voip), to our tv service (parent's do a lot of online videos for their international programming), I download my shows in HD and we don't have cable or satellite service at home (haven't had for 6 years now!).

Yes its high priced, but in the end it is our essential service provider and entertainment provider.

[chaos1105]

We currently are in the process of doing a whole bunch of POI Upgrades.
Here are the POI's that are still under Stop Sell & the ones that have been lifted.

POI Name Note

Currently on Stop Sell.
21 Grand Crest Place (Kitchener)
35 Scarlett Rd (Etobicoke)
50 Anderson (Markham)
1810 St.Laurent (Ottawa)
3330 McNicoll (Scarborough)

Stop Sells removed.

855 York Mills (Toronto)
3573 Wolfdale (Mississauga)
11 Greensboro (Etobicoke)

Regards,
Martin

A bunch more upgrades have now been completed. See here: http://www.dslreports.com/forum/r27186423-Cable-Stop-Sell-Areas-May-29th-2012-

[gilboman]

I want to say good bye to TekSavvy. Internet is good at times, but mostly horrible at night. My ping reaches nearly 200/300 at night while its 16 at daytime for a MW3 server. I find that my download speeds are inconsistent too ;P

What do you guys recomend? I want something with reliable service at night, unlimited and at a good price. I'm paying $45 a month for unlimited 3 - 4mb/s internet from Teksavvy. I'm live in Richmond Hill (GTA).

distributel

[chaos1105]

distributel

I'd stay far away from distributel/3web. This guy was on hold with them for over 3 hours waiting for tech support. And the best part is they're not 24/7, so when the office closed he got disconnected. http://www.youtube.com/watch?v=BpVmk3gfQsE

[gilboman]

I'd stay far away from distributel/3web. This guy was on hold with them for over 3 hours waiting for tech support. And the best part is they're not 24/7, so when the office closed he got disconnected. http://www.youtube.com/watch?v=BpVmk3gfQsE

well it meets the op's requirement on price, unlimited bandwidth and speed. Didn't say anything about service :lol:

You get what you pay(don't pay for)...no free lunch. I'm on rogers and fine with my "cap" and speed/service/price

[yeahoo88]

Haven't tried TekSavvy support yet. I just find their service extremely inconsistent.

Here's mine at 10: 25 PM

http://www.speedtest.net/result/1975304490.png (http://www.speedtest.net)

Here's mine about a minute later:

http://www.speedtest.net/result/1975305930.png (http://www.speedtest.net)

See what I mean?

@gnuman, how is Electric Box for you?

I would like to point out that your speed tests are completely fine since you are on 3mb profile. You are getting 10mb/s because of the speed boost technology for the first 10mb data you download. Then the speed should drop back to normal to 3mb from your original post. Unless you are on 18mb or higher profile, then it would be a problem.

[chaos1105]

This is what I get with speedboost on my 28/1 Mbps profile with Teksavvy:

http://www.speedtest.net/result/1978665515.png (http://www.speedtest.net)

[itrocks4u]

This might be a bit OT: Just wanted to know if you guys experience a problem similar to the following: Often my internet at home just stops working. On my iphone, it gives me errors that it cannot open a page. Laptops cannot connect to the internet either. If I switch the iphone to 3G, everything opens up normally. Does anyone know if this is because of Teksavvy internet? I never had such issues on Rogers, but I fear it might be the router instead of Teksavvy cable.

[TSIMartin]

I never had such issues on Rogers, but I fear it might be the router instead of Teksavvy cable.

Try without the router first & see if that doesn't eliminate the issue. Notice the lights on the modem & see if some turn off. Note which ones & what activities occur.

[ichpen]

As TS is listening here. Going to post my question. Do you plan to launch a higher tier cable internet service in the near future in TO? I'm thinking something on par with Rogers' 50mbit+?

[TSIMartin]

It's possible, but it will depend on Tariff rates. Still no ETA for now.

[willdacanucker]

http://www.speedtest.net/result/1975419592.png (http://www.speedtest.net)

I get this a full 99% of the time with TS. WHen I say FULL I mean full 99%. NO exaggerations. Completely blows Robbers out of the water. When it does slow it is because it is peak time and even then it only drops around 5%.

[TSIMartin]

That is indeed a good test result :)

[blobos]

Is there going to be change in bandwith usage caps? Some guys from Bell just came by and said that the crtc actually passed one of their draconion laws.

[chaos1105]

Is there going to be change in bandwith usage caps? Some guys from Bell just came by and said that the crtc actually passed one of their draconion laws.

Lol. Don't believe anything Bell tells you. The answer is no.

[elgros4]

The cause of your problem is that you have unlimited tek savvy, wich is less premium. It's written on their website.
Just switch to their premium server, you still have 300 gig of bandtwith per month.

[uber_shnitz]

The cause of your problem is that you have unlimited tek savvy, wich is less premium. It's written on their website.
Just switch to their premium server, you still have 300 gig of bandtwith per month.

Do you have the exact quote? I can't seem to find it online? Does this apply to all services (cable, DSL and dry loop)?

[kaws]

That is indeed a good test result :)

TSI Martin, I was wondering if you can help me with my speed problems.
I have tried removing the router and directly linking to the modem and still having the same speed issue.

Please pm me or message me so I can try to follow up my problem with you. Thanks.

[dementia13]

I'm currently with Rogers and am thinking of switching to either TekSavvy or Distributel (live in downtown Toronto, Bloor/Bath).

Looking at the TekSavvy Cable 28 (300GB) plan, as I like being on the preferred server and 300GB is enough bandwidth for me. And I like that it's $46.95 flat, no dry loop fee, blah blah.

Any suggestions? Seems some people are 50/50 with TekSavvy, but they sound good to me (for my location).

[elgros4]

My experience with DSL tek savvy is great !
But dont go with the unlimmited bandwith, choose the 300gig to have premium server.

[TSIMartin]

But dont go with the unlimmited bandwith, choose the 300gig to have premium server.

Just to clarify, there is no such thing as a Premium server. That's been the case for over 2 years now.

[dementia13]

I don't understand why you would choose the DSL over cable when the cable option doesn't need the dry loop fee and it's the same speed, but for less money.

[TSIMartin]

You can get 25/7 Megs on DSL in certain areas, but max upload for cable is 1Meg. That's an option a lot of users like.

[aviador]

Is it possible to have teksavvy cable internet using videotron's network?
I have videotron cable tv through my building's network but the I'm not the videotron subscriber .

I'm probably quitting Bell soon after being gouged with a bill (a Bell's error but it has been impossible to have it corrected.)

-------------------------------
Bell's: pay first even if incorrect, we'll correct later and later and ..... if you leave, there'll be no correction.

[elgros4]

@TSIMartin

Thank, but he said he still have unlimmited ?

@aviador
Teksavvy calbe can use Videotron Cable in Québec :
http://teksavvy.com/en/res-internet.asp

[gnuman]

Is it possible to have teksavvy cable internet using videotron's network?
I have videotron cable tv through my building's network but the I'm not the videotron subscriber .

I'm probably quitting Bell soon after being gouged with a bill (a Bell's error but it has been impossible to have it corrected.)

-------------------------------
Bell's: pay first even if incorrect, we'll correct later and later and ..... if you leave, there'll be no correction.

It might not be possible if the building subscribes to videotron but what I suggest is contact Electronic Box (http://electronicbox.net) and see if they can hook you up. I've been with them for more than 5 years and never had an issue.

[chaos1105]

I'm currently with Rogers and am thinking of switching to either TekSavvy or Distributel (live in downtown Toronto, Bloor/Bath).

Looking at the TekSavvy Cable 28 (300GB) plan, as I like being on the preferred server and 300GB is enough bandwidth for me. And I like that it's $46.95 flat, no dry loop fee, blah blah.

Any suggestions? Seems some people are 50/50 with TekSavvy, but they sound good to me (for my location).

I'd stay away from 3Web/Distributel. They have terrible customer service. See here for a guy that was on hold for over 3 hours and then disconnected because their call center closed (they're not even 24/7): http://www.youtube.com/watch?v=BpVmk3gfQsE

Teksavvy is definitely the way to go. And btw, there is no routing/quality of service difference between the unlimited or 300GB plan. Like Martin said, there is no "premium" tier any more.

[lanken123]

Anyone in the Markham Area (Markham Road and Denison) having DSL issues? My internet has been down since Friday @ 13:00 hours. Teksavvy Support has basically said they don't know and to buy/borrow a second modem and test it. I've tested two so far and nothing.

[Jon Lai]

It seems like OP never responded whether he was using DSL or Cable, and what plan he's paying for.

I'm also on the Richmond Hill POI with Cable.

http://www.speedtest.net/result/1986370584.png (http://www.speedtest.net)

It's definitely been noticeably slower than it was when I first signed up about a year ago, but the speeds are still very good for what I'm paying. FYI, I'm on the $40, 18/0.5 plan on cable. The numbers are pretty damn close to what I'm paying for, although in the past I've had up to 30/0.5 speeds :(

[alpharius]

Do you know when the POI upgrades will be completed for the western Toronto region?

[chaos1105]

Do you know when the POI upgrades will be completed for the western Toronto region?

See here: http://blogs.teksavvy.com/

Answer is soon....

[paulo500]

Anyone in the Markham Area (Markham Road and Denison) having DSL issues? My internet has been down since Friday @ 13:00 hours. Teksavvy Support has basically said they don't know and to buy/borrow a second modem and test it. I've tested two so far and nothing.
My velcom dsl has been down since atleast Saturday morning. The tech support keeps disconnecting me. I can't get a hold of anyone. My dsl up/down stream data seems fine. I just can't connect!!! Would this be a related issue to your Teksavvy??

[neospice]

I'm with Acanac, 28mbps plan, no cap for $40 a month. BOOM

Sure they don't have the best customer service, but once you're hooked up you'll never experience another issue again unless its due to a rogers network issue.

http://www.speedtest.net/result/1987862005.png

[Confuzzled]

TekSavvy's Extreme plan with the 300GB cap

http://www.speedtest.net/result/1988721823.png

I wonder if OP called in to see what the heck is wrong with his connection...

[HemisH]

I got my Teksavvy activated today and I'm wondering how you guys are getting those 40mbps when you're on the 28mpbs. I went with the 30mbps and that's the max I'm getting. I don't get good pings like you do but the closed speednet test server is in Montreal and that's like 430 km (260 miles) away.

Is it a matter of the ISP Teksavvy is using that has this lax rule that you can go higher if there's no congestion or something?

[Dave98]

I got my Teksavvy activated today and I'm wondering how you guys are getting those 40mbps when you're on the 28mpbs. I went with the 30mbps and that's the max I'm getting. I don't get good pings like you do but the closed speednet test server is in Montreal and that's like 430 km (260 miles) away.

Is it a matter of the ISP Teksavvy is using that has this lax rule that you can go higher if there's no congestion or something?

Anything above the rated 28 Mb/s is just Speedboost
http://www.rogers.com/web/content/speedboostonsb

It's a temporary boost and it skews speed test results.



I'm with Acanac, 28mbps plan, no cap for $40 a month. BOOM

Sure they don't have the best customer service, but once you're hooked up you'll never experience another issue again unless its due to a rogers network issue.

http://www.speedtest.net/result/1987862005.png

Yes but there is the 7PM - 12AM Peak Hour rate limit @ 14Mbps/1Mbps and the $40/month rate is if you pay for a year upfront + it's only for the first year. They charge you the entire years cost in the second year at the regular rate.

[HemisH]

Anything above the rated 28 Mb/s is just Speedboost
http://www.rogers.com/web/content/speedboostonsb

It's a temporary boost and it skews speed test results.

Teksavvy is using Videotron around here. That pages redirects me to the main Rogers page.

[KorruptioN]

I'm on the Extreme Cable 28mbps package, in North York.

http://www.speedtest.net/result/1994606527.png (http://www.speedtest.net)

[Nettles]

I'm pissed I still haven't been upgraded to 6 mbps. I was getting these speeds several months ago and am still getting them and my speedtouch modem is showing it as 5 mbps. I don't care about getting super fast internet but when I get lag because the quality of online vids of the years has gotten better and my DSL is the same and there's multiple laptops in the house then that sorta sucks. 1 mbps honestly would make enough of a difference for me.

http://www.speedtest.net/result/1994616205.png

Don't really get notable lag on PS3 at least.

[chaos1105]

Teksavvy is using Videotron around here. That pages redirects me to the main Rogers page.

That's why, you're on Videotron's network...no speedboost.

[LynnAnneP]

I'm pissed I still haven't been upgraded to 6 mbps. I was getting these speeds several months ago and am still getting them and my speedtouch modem is showing it as 5 mbps. I don't care about getting super fast internet but when I get lag because the quality of online vids of the years has gotten better and my DSL is the same and there's multiple laptops in the house then that sorta sucks. 1 mbps honestly would make enough of a difference for me.

http://www.speedtest.net/result/1994616205.png

Don't really get notable lag on PS3 at least.


Did you call your tec support to see if they can boost up the speed at all for you? They might be able to help you out.

[jackie999]

I want to say good bye to TekSavvy. Internet is good at times, but mostly horrible at night. My ping reaches nearly 200/300 at night while its 16 at daytime for a MW3 server. I find that my download speeds are inconsistent too ;P

What do you guys recomend? I want something with reliable service at night, unlimited and at a good price. I'm paying $45 a month for unlimited 3 - 4mb/s internet from Teksavvy. I'm live in Richmond Hill (GTA).

I'm with Acanac DSL/dry loop and have had no problems at all. I signed up for a year @ $392/6Mbps
In a years time I may either stay with acanac DSL or try the only cable option available, www.start.ca
Good luck in your search!

[flyinggonzo]

I found TekSavvy to be rude, unprofessional and incompetent. They are OK if you are looking for a cut-rate vendor, but god help you if you have any issues.

By the end of my service my internet was going out daily. Every call to customer service took an hour given the call volumes. They'd reset the service but had no idea why they it occurred, and promised follow-ups to resolve the issue never happened. By the end I was calling every day because the service dropped daily - frankly I started tethering to my cellphone phone because I need to get work done and I couldn't afford to spend an hour a day calling their technical lines. In my final call I said that I had been a customer for three years and really wanted to remain a customer but noted that daily interruptions wasn't acceptable. The response was: "Ok, please confirm you want to cancel.", and that was that.

I switched providers, they identified the issue immediately, and I've not looked back.

[papazow]

anyone have any suggestions for internet near ryerson university? teksavvy or acanac? cable or dsl?

[chaos1105]

anyone have any suggestions for internet near ryerson university? teksavvy or acanac? cable or dsl?

Teksavvy cable.

[papazow]

Teksavvy cable.

thats what i was thinking... how is their service? is there are a lot of down time?

[uber_shnitz]

thats what i was thinking... how is their service? is there are a lot of down time?

Depends on the area. Tekksavvy, Distributel and all the like are renting network from Rogers/Bell/Videotron depending on the area so most downtimes are due to the latter 3.

[gnuman]

I got my Teksavvy activated today and I'm wondering how you guys are getting those 40mbps when you're on the 28mpbs. I went with the 30mbps and that's the max I'm getting. I don't get good pings like you do but the closed speednet test server is in Montreal and that's like 430 km (260 miles) away.

Is it a matter of the ISP Teksavvy is using that has this lax rule that you can go higher if there's no congestion or something?

Rogers uses speedboost as everyone was saying. The problem with your ping that has to do with the fact that TekSavvy's servers are in Toronto and not Montreal. If you wanted a local ISP whose equipment is in Montreal with lower ping times you should've gone with Electronic Box.

[alanbrenton]

I just switched to Bell from Teksavvy but when I run speedtest, it is still showing that I'm with Teksavvy. My Teksavvy internet was disconnected on December 11th and I confirmed that I didn't have internet until the Bell Technician came over, did something over at the demarcation box and installed a new modem.

[EPcjay]

I just switched to Bell from Teksavvy but when I run speedtest, it is still showing that I'm with Teksavvy. My Teksavvy internet was disconnected on December 11th and I confirmed that I didn't have internet until the Bell Technician came over, did something over at the demarcation box and installed a new modem.

Sounds like your still logging in with your teksavvy login, and getting a teksavvy IP address

My speed test result is ok

http://www.speedtest.net/result/2376248340.png (http://www.speedtest.net)

[alanbrenton]

I don't know how that could be possible though because Bell put in a new Sagem cell pipe modem. My old TP Link had Teksavvy login credentials but that had been powered down and set aside.

Here's my results while downloading albeit slowly some old Raising Hope episodes.
http://www.speedtest.net/result/2376295435.png


Sounds like your still logging in with your teksavvy login, and getting a teksavvy IP address

My speed test result is ok

http://www.speedtest.net/result/2376248340.png (http://www.speedtest.net)

[BetaEpsilon]

I switched providers, they identified the issue immediately, and I've not looked back.

Just curious, what was the issue?

[alanbrenton]

I logged in with my email two days ago and today and noticed that the bandwidth usage is still going up. I have my old tp link dsl modem unplugged so no clue what is happening.

In any case, I sent Teksavvy screen shots of the two days so they can investigate the matter further.




Sounds like your still logging in with your teksavvy login, and getting a teksavvy IP address

My speed test result is ok

http://www.speedtest.net/result/2376248340.png (http://www.speedtest.net)

[elton5354]

nevermind