brand new 2012 Sienna transmission failure

[martin_chit@hotmail.com]

I bought a brand new 2012 Sienna from Don Valley North Toyota (DVNT) less than 3 months ago, Odometer Reading(~2000km).

I have the first time oil & filter change at DVNT recently.
The next day of the oil & filter change, the transmission failed.

The symptoms are:
On D, the vehicle will suddenly jerk and stop.
On R, the vehicle do not response at all.
On N, the front wheels are locked as well as if it is in P.

The tow truck operator from Toyota roadside assistant "force" dragged the vehicle to DVNT.
There are some damages & long skid marks on my driveway and scrapes mark on the vehicle.
I'm afraid there are internal damage to the vehicle as well due to the dragging.

It is now in the dealership awaiting a new transmission.

I requested to speak with DVNT department manager regarding my concerns and the possibility of refund or
replacement of the vehicle. No response.
I called the saleperson who sold me the car, he said the manager is busy & will call me back.........still no response.

Should i contact toyota canada directly?
Would Canadian Motor Vehicle Arbitration Plan (CAMVAP) able to help?

[booblehead]

Robert K. to the rescue, perhaps.

[starboy869]

Why are you changing your oil and filter so early?

Anyways contact toyota canada directly about the damage in your driveway. If that doesn't work contact your house insurance. They'll do an investgation and basically they'll send the bill to toyota. Your rates shouldn't go up.

The transmission failed and they're replacing it under warranty. Engine oil and transmission are two different sections so the transmission crapping out was just bad timing.

I doubt you get a refund on the vehicle. You can ask, but doubt it.

[Pete_Coach]

Your vehicle will be repaired. I don't know what "force" dragged means. he towed your vehicle to the dealership and they are fixing it for you right?
If the tow truck operator damaged your driveway, then they are responsible. I am presuming you took photos of the damage? There are ways to tow the vehicle so the wheels do not skid. Let Toyota know you had problems with the towing company.
Lastly, let them fix the vehicle. You are not going to get a new one, no matter how much you whine.

[Tommy74]

You should do your homework before making a purchase, I will never buy another Toyota, even Hyundais are better today...

[morpheus_1987]

My understanding of the OP was the vehicle was hooked up on the tow truck with the back wheels off the ground with front wheels on the ground which isn't the best for a FWD vehicle. Assuming the OP did not reverse onto the driveway, this is the only option for the tow truck. Seeing as neutral wasn't an option with the messed up transmission, the front wheels remained locked and it was towed like that to DVNT.

DVNT are scumbags. It wouldn't surprise me if they tampered with something on the vehicle since lemons are pretty damn rare.

[l69norm]

The tow truck should have used a dolly, rather than dragging the car. It takes less than 5 mins to install and lifts the other wheels right off the ground.

http://www.thetow.com/images/389_Dolly_1.jpg.....http://malaysia.kurnia.com/Media/Images/Insurance/KAATowTruck,1,1.jpg

[leesautoworks]

call toyota canada. they will take care everything.

[lolatyou1]

The tow truck should have used a dolly, rather than dragging the car. It takes less than 5 mins to install and lifts the other wheels right off the ground.

http://www.thetow.com/images/389_Dolly_1.jpg.....http://malaysia.kurnia.com/Media/Images/Insurance/KAATowTruck,1,1.jpg

+1, a dolly/car trailer or flatbed tow truck would have been much more sensible..
why the hell would you drag it?

how long has it been since you called dealership? I would contact corporate toyota canada instead..

[vaportech]

Lol toyota using flat bed lol.

Only high end cars get flatbed tow trucks to come out. Ie Lexus BMW Benz Audi etc.

Normal roadside is never a flatbed.

[poedua]

I bought a brand new 2012 Sienna from Don Valley North Toyota (DVNT) less than 3 months ago, Odometer Reading(~2000km).

I have the first time oil & filter change at DVNT recently.
The next day of the oil & filter change, the transmission failed.

The symptoms are:
On D, the vehicle will suddenly jerk and stop.
On R, the vehicle do not response at all.
On N, the front wheels are locked as well as if it is in P.

The tow truck operator from Toyota roadside assistant "force" dragged the vehicle to DVNT.
There are some damages & long skid marks on my driveway and scrapes mark on the vehicle.
I'm afraid there are internal damage to the vehicle as well due to the dragging.

It is now in the dealership awaiting a new transmission.

I requested to speak with DVNT department manager regarding my concerns and

the possibility of refund or replacement of the vehicle. No response.

I called the saleperson who sold me the car, he said the manager is busy & will call me back.........still no response.

Should i contact toyota canada directly?
Would Canadian Motor Vehicle Arbitration Plan (CAMVAP) able to help?

You're NEVER going to get a refund or replacement of the vehicle, so you might as well drop that notion right away.

Just let the dealership replace the relevant parts, bring the ' alleged ' tow damage to their attention and or Toyota and then be on your way.

[gilboman]

Lol toyota using flat bed lol.

Only high end cars get flatbed tow trucks to come out. Ie Lexus BMW Benz Audi etc.

Normal roadside is never a flatbed.

had dolleys when my friends BMW broke down, no flat bed, was even a M3.

[ichpen]

Lol toyota using flat bed lol.

Only high end cars get flatbed tow trucks to come out. Ie Lexus BMW Benz Audi etc.

Normal roadside is never a flatbed.

You know when you call the CAA you can actually request a flatbed right? No extra cost to you.

[js321]

Unfortunately, in Canada, there is no lemon law. You can only as send a letter to Toyota about the situation as detail as possible for any damage that could have made to the car that makes you think the car is not safe to drive. If they agree, they will buy back your vehicle. Good Luck.

[Handyzman]

Stuff happens. Get it fixed and enjoy your Caravan ;-)
Should have taken a video of the tow to prove what happened. Negligence is something you need to prove.

Document everything and start talking to Toyota Customer Service now.

[dassub]

You know when you call the CAA you can actually request a flatbed right? No extra cost to you.

Yup!

When I had my Audi, they even told me it would be a flat bed because of the Quattro, even before I mention it.
This was for two separate tows.

[thelefteyeguy]

You know when you call the CAA you can actually request a flatbed right? No extra cost to you.

for plus?...not basic right?

[ichpen]

for plus?...not basic right?

Pretty sure for all.

[jimmy-j]

Pretty sure for all.

thought this held true for almost all towing companies.. if you request a flat bed, they will bring one.