Customers Opening Merchandise Before Paying

[Mr980x]

I work for a retail outfit that sells everything from clothes to electronics. We just opened our division late <censored>. While I work in the IT department so I dont personally see much of this happening everyday I have a first hand perspective from my Wife who works on the floor level. She has been working for the parent company for years and had a great performance record until this assignment at this store.

Her job is to maintain and stock a zone in the store. She also has to supervise other associates. She also is responsible for keeping her zone shoppable.

Lately she has become stressed out. Apparently it is becoming more and more difficult to do her job due to a high volume of customers who open packages of socks and undergarments as well as electronics. Since she is responsible for preventing loss in her area she has been having a hard time staying within the acceptable levels of loss. While it may not seem like a package of socks opened is a big deal the sheer amount of packages getting opened has often resulted in 50% of the display becoming unsellable within 2 days due to missing items are just mis-matched merchandise. Also people have been returning alot of electronics due to missing parts after they where opened. The store has a very generous return policy so customers will often buy opened items for a discount but still expect everything to be there.



Strange thing is this store is located in a <censored> part of the city we live in.

So my question to the RFD community is would you be offended if someone asked you to not open the merchandise or by signage indicating the same? Apparently our employers believe it is offensive to post such a notice. I beg to differ as I believe it no different than vandalism when it results in an item no longer being sellable and her losing a performance bonus.


So I ask..

Would you be offended if someone asked you to not open the merchandise?

Signage indicating the same?

Also what would you guys think would be the best course of action to tackle it without disturbing your shopping experience.

Thoughts??

[shabby]

Would you be offended if someone asked you to not open the merchandise? No

Signage indicating the same? Fine by me

Also what would you guys think would be the best course of action to tackle it without disturbing your shopping experience. Perhaps demo model's on display?


Answers in bold.

[amz155]

I guess I see both sides of the coin. People that open packages that are not easy to re-seal end up making the item unsellable and the store ends up looking like a pig stye. On the other hand, for some items it is helpful to touch, feel, unfold it, etc. to determine its suitability for purchase. If the store offered a product in a package that could be re-sealed, people wouldn't need to ruin packaging to get at something. Another idea would be offering unpackaged samples of items for people to view/hold prior to deciding if they want to buy it. I know this become difficult because the samples can be stolen, ruined, etc. but in the end may reduce in the number of torn packages that result in unsellable items.

I wouldn't be offended to see a sign that asked for packages not to be opened prior to purchase. I don't think that shoppers (who haven't paid for something) necessarily have the right to rip open packaging so there's nothing wrong with reminding them of that.

[stuntman]

stores sell so much garbage nowadays I want to see and feel the item before I buy it.

[Syne]

The posts so far make sense to me.

OP, is it her responsibility to make sure customers are not opening packages and leaving them at the store? I'm a little confused why management is coming down on her for this. What was the expectation of her to prevent this that she failed at?

[Mr980x]

stores sell so much garbage nowadays I want to see and feel the item before I buy it.

Ok,


So dont buy it. I dont think it gives you the right to damage it just to see if you like it.

[uber_shnitz]

We're usually allowed to open packages if they're like boxes where I work. It's those horrid plastic packages which are more of a pain but we'll still open them if asked. Having demo units for every item a store carries isn't feasible most of the time (imagine if Staples had a demo unit for every pen/pencil :lol:) so opening the package is the best we can do. The best trick is to know your products and direct the customer to the right recommendation (so that when you open the package you're 75% sure the customer will buy it).

What annoys me more are customers who ask me to open the package, feel it, validate it, then take ANOTHER unit >:( Most people just throw away the packaging anyways so why does it bother that it's already opened. If anything, the fact that it is means you've validated the quality of the unit inside (as opposed to the unopened one on the shelf which could be damaged or nicked or whatever).

[yao416]

This is why stores should have those "YOU OPEN, YOU BUY" signs or hire more securities.

[Mr980x]

[QUOTE=Syne;14912533]The posts so far make sense to me.

edited

[Tornado F2]

It would be helpful to know the name of the store. For example, wise customers wouldn't buy anything from XS Cargo without checking it first.

BTW, I've noticed retailers now open still-sealed returns. There's obviously a lack of trust all round. I wouldn't be surprised to see a serious dropoff in retail sales soon if this continues.

[stuntman]

Ok,
So dont buy it. I dont think it gives you the right to damage it just to see if you like it.

Who said I would damage it by opening it? Only you. Do you open things with your teeth?

Electronics almost always stay in the package because a demo is out.

[Mr980x]

This is why stores should have those "YOU OPEN, YOU BUY" signs or hire more securities.


Problem is Yao that its super competitive market and upscale people dont take kindly to a police state at the store you shop especially in a well to do area.

These people actually have yelled at all 5 foot 1 130 pounds of her for implying that they are doing wrong by opening products.

They have no visible security presence. I cant really divulge more about our LP since we work here but they fact this happens speaks for itself.

[uber_shnitz]

It would be helpful to know the name of the store. For example, wise customers wouldn't buy anything from XS Cargo without checking it first.

BTW, I've noticed retailers now open still-sealed returns. There's obviously a lack of trust all round. I wouldn't be surprised to see a serious dropoff in retail sales soon if this continues.
Idk about other things, but we're mandated by law to open electronics returned, sealed or not on the off-chance that it was resealed.

Law here states anything with memory must be wiped if it comes from a customer's hand back to ours so we have to both check it (make sure everything is in it) as well as send it off to get the memory wiped for customer privacy issues. This ranges from computers to things as banal as voice recorders.

[Ottomaddox]

So..... how do managers in other depts or other stores in the chain deal with this problem?

[Mr980x]

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[Tornado F2]

Problem is Yao that its super competitive market and upscale people dont take kindly to a police state at the store you shop especially in a well to do area.

These people actually have yelled at all 5 foot 1 130 pounds of her for implying that they are doing wrong by opening products.

They have no visible security presence. I cant really divulge more about our LP since we work here but they fact this happens speaks for itself.

Unless it's a really large store you pretty much might as well post her name and/or photo by now.

[Mr980x]

So..... how do managers in other depts or other stores in the chain deal with this problem?

The other department is shoes (which are not an issue to open obviously) and women's clothes and accessories which dont have many sealed items. Womens bras and intimates are usually in a bin or hung like at LaSenza.


Other stores like in Toronto dont have this issue as they have lots of security. I think its because this store is supposedly in a low crime area so she gets little to no help.

[stuntman]

I cant really divulge more about our LP since we work here but they fact this happens speaks for itself.

You are not even saying what the products are so, really, what is the point here?

For all we know your wife works in the candy section....so it is unrealistic that customers be able to open the items.
OR
Your wife works in the grab bag section where there is no labeling of product.....so it is unrealistic that the store expects people not to open the items.

So maybe you can narrow things down a bit?????
Otherwise you are presenting an open ended question to which no informed solution being possible (put your own definition for that type of question here)

[Mr980x]

What annoys me more are customers who ask me to open the package, feel it, validate it, then take ANOTHER unit >:( Most people just throw away the packaging anyways so why does it bother that it's already opened. If anything, the fact that it is means you've validated the quality of the unit inside (as opposed to the unopened one on the shelf which could be damaged or nicked or whatever).


Thats her problem. That unopened package is adding up to a large loss.

[Mr980x]

Unless it's a really large store you pretty much might as well post her name and/or photo by now.

Its a huge store. Also a huge corporation. Also alot of women work there. I think we are safe.

Now if I mentioned which store....

[jp06]

this is a losing situation for the store. There are a-holes opening merchandise before paying and then deciding not to buy them. Then the next person comes along and picks that item up and demands a 50% discount. Or, even worse, a-holes who intentionally open packages as an excuse to demand a 50% discount. I see this happen at WAL-MART all the time. You got these bishes demanding a discount on opened boxes of tissue (even though no tissue has been pulled out). Like wtf? There's plenty of unopened ones.

[Mr980x]

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[Hello-]

If people are constantly opening packages then there is a large information gap between the customer and the product. Personally, I like to poke around and feel the material before I buy undergarments since sales are final. Sizes, style and fabrics vary between brands. It's hard to tell what fits or what's comfortable. I wouldn't buy undergarments that appear to be disturbed in resealable or open-ended packaging. Perhaps have a package open for people to see the products.

As for electronics... place more visible security cameras?

[Mr980x]

this is a losing situation for the store. There are a-holes opening merchandise before paying and then deciding not to buy them. Then the next person comes along and picks that item up and demands a 50% discount. Or, even worse, a-holes who intentionally open packages as an excuse to demand a 50% discount. I see this happen at WAL-MART all the time. You got these bishes demanding a discount on opened boxes of tissue (even though no tissue has been pulled out). Like wtf? There's plenty of unopened ones.

Bingo!

Also this is a losing situation for her.

[SCEvan]

I would not be offended by any signage/verbal requests to not open packaging. I wouldn't open a package if it were sealed and could not be returned to its "shelf condition". You must be in Ancaster/Dundas to be in the "upper part of the city".

[rsasp]

stores sell so much garbage nowadays I want to see and feel the item before I buy it.

You will get quality item if you are willing to shell out extra bucks.

People nowadays expect high quality item at super low pricing. That is just not possible.

[JACKIE26]

Its a huge store. Also a huge corporation. Also alot of women work there. I think we are safe.

Now if I mentioned which store....

I am guessing the store is Marshall's?

[Tornado F2]

Its a huge store. Also a huge corporation. Also alot of women work there. I think we are safe.

Now if I mentioned which store....


I work for a retail outfit that sells everything from clothes to electronics. We just opened our division late March. While I work in the IT department so I dont personally see much of this happening everyday I have a first hand perspective from my Wife who works on the floor level. She has been working for the parent company for years and had a great performance record until this assignment at this store.

Her job is to maintain and stock a zone in the store. She also has to supervise other associates. She also is responsible for keeping her zone shoppable.

Lately she has become stressed out. Apparently it is becoming more and more difficult to do her job due to a high volume of customers who open packages of socks and undergarments as well as electronics. Since she is responsible for preventing loss in her zone she has been having a hard time staying within the acceptable levels of loss. While it may not seem like a package of socks opened is a big deal the sheer amount of packages getting opened has often resulted in 50% of the display becoming unsellable within 2 days due to missing items are just mis-matched merchandise. Also people have been returning alot of electronics due to missing parts after they where opened. The store has a very generous return policy so customers will often buy opened items for a discount but still expect everything to be there.

She has been verbally abused as well by customer for the level of appearance as well as the fact they cant find what they want due to the amount of opened items.

Strange thing is this store is located in a very upscale part of the city we live in.

So my question to the RFD community is would you be offended if someone asked you to not open the merchandise or by signage indicating the same? Apparently our employers believe it is offensive to post such a notice. I beg to differ as I believe it no different than vandalism when it results in an item no longer being sellable and her losing a performance bonus.


So I ask..

Would you be offended if someone asked you to not open the merchandise?

Signage indicating the same?

Also what would you guys think would be the best course of action to tackle it without disturbing your shopping experience.

Thoughts??


Well she gets performance reviews every week as well as sales reports. They just told her they are not happy with the look of the department and the customer complains about the appearance (particularly the packaged underwear, shirts and socks area). Also sales are down. Its a very upscale store so they expect it to look the part for the customers (ironically its these customers that are causing this damage).

She is responsible for the merchandising in the area so she gets the blame. Thing is she isnt always on duty and its her associates who must also manage the area. To protect her from getting in trouble from the higher ups in case the find this thread I wont mention the store but I am sure you guys will know it as it just came over from the states. They have a policy to be as accommodating to customers as possible even often excepting theft by not taking security measures. They dont want you to feel like your not trust worthy. Mostly well off people shop here. This attitude makes it hard for her to take any measures.

I am just as confused about it as you are Syne. Like I had mentioned before they tell her to ask the offender not to open them. They tend to be male (since this area encompasses the mens department). She is to the point that she fears guys yelling at her.

I really just started this thread to gauge peoples reactions. I want to see if I can offer her some insight or way to deal with this. She doesnt want to step down from her post.


Problem is Yao that its super competitive market and upscale people dont take kindly to a police state at the store you shop especially in a well to do area.

These people actually have yelled at all 5 foot 1 130 pounds of her for implying that they are doing wrong by opening products.

They have no visible security presence. I cant really divulge more about our LP since we work here but they fact this happens speaks for itself.


Really? I thought I have already done so. Did you skip through it?

The biggest problem area are mens undergarments, small electronics, mens accessories (belts ties cuff links watches wallets) boys accessories and the wall of mens packaged shirts.

There's more than enough info there to ID her, even in a company as large as WM.

Obviously management there is incompetent though. Everybody's likely just passing along the blame rather than finding a solution.

Best advice: transfer to a classier branch.

[stuntman]

Yes...you did give some detail......more detail now. thanks.

They dont have demo models since they arent a huge part of there business. They have at most a display table with mostly novelty items like Ipad docks, GPS's, radios, and such.
If they have a hodge podge of stuff that there is no demo and the only way to get a good representation of the item is to take it out of the package then that is what is going to happen. Why does the store have an expectation customers don't want to have a really good idea what they are buying.



Really? I thought I have already done so. Did you skip through it?
The biggest problem area are mens undergarments, small electronics, mens accessories (belts ties cuff links watches wallets) boys accessories and the wall of mens packaged shirts.
Mens undergarments are not returnable (are they?) so the return policy does not apply. Not all underwear is the same.

If it is a hassle to open the item I would leave it or ask if it is OK to open it. If they say no then it is no sale.



It cost money to reseal certain items. Its also time consuming for her to reseal every single item people open.

Most items that get opened damage the packaging. Its also hard to repackage socks and underwear as they are often sealed at the factory super tight. Also no one is buying the resealed merchandise.

Why must you open it if there is a return policy anyways? Why open an underwear pack? its not like you can try it on.

Bad store purchasing and merchandising decisions.
They are selling a product line that has the wrong packaging for their selling needs. My time is valuable I don't want to waste my time driving home only to have to drive back to return something that does not suit the purpose. I want to find if it suits the purpose in the store.

[wilsonlam97]

Seal all packaging with branded tape that says return voided if broken and exchange only allowed once opened. Then it would get rid of the problem. Also offer demos for everything.

[Tornado F2]

I am guessing the store is Marshall's?

"Did you know we get thousands of fresh styles for the whole family delivered every week? It’s like a new store each time you visit."

Just like XS.

No wonder unfamiliar items keep getting checked.

[Mr980x]

"Did you know we get thousands of fresh styles for the whole family delivered every week? It’s like a new store each time you visit."

Just like XS.

No wonder unfamiliar items keep getting checked.

1) Lets get pass the part about identifying my wife.

2) This store is nothing like XS. XS I would say sells alot of junk and refurb. This store does not. Its not even close.

[Mr980x]

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[Mr980x]

[QUOTE=stuntman;14913045]Yes...you did give some detail......more detail now. thanks.

If they have a hodge podge of stuff that there is no demo and the only way to get a good representation of the item is to take it out of the package then that is what is going to happen. Why does the store have an expectation customers don't want to have a really good idea what they are buying. ME - I dont see how a picture on the box isnt enough. I mean something as simple as a shower radio. Do you really need to see it? Its under $15 bucks.



Mens undergarments are not returnable (are they?) so the return policy does not apply. Not all underwear is the same.

If it is a hassle to open the item I would leave it or ask if it is OK to open it. If they say no then it is no sale. ME- I didnt know it was so hard to buy underwear, especially packaged brand under $10. They have boxers on hangers as well if people prefer to buy something they can see.



Bad store purchasing and merchandising decisions.
They are selling a product line that has the wrong packaging for their selling needs. My time is valuable I don't want to waste my time driving home only to have to drive back to return something that does not suit the purpose.[/B] I want to find if it suits the purpose in the store.

[B]ME - Everyone sells undergarments and small electronics this way. So your saying they shouldnt sell packaged brands anymore? Would YOU be willing to pay more for better packaging? I can understand your argument for wasting time returning something but $10 of underwear? If you notice the biggest problems are in regards to things that really you should know before you go buy them (like if your XL,L ,M or S) or what type you prefer (boxers, briefs etc) and if quality matters just buy the higher name brand like Tommy and Diesel. I honestly think customers that picky are undesirable people to sell to. Just a handful of people who are hard to please cause I would say 90% of this problem.

My opinions here are that of my own BTW.

[Tornado F2]

1) Lets get pass the part about identifying my wife.

2) This store is nothing like XS. XS I would say sells alot of junk and refurb. This store does not. Its not even close.

- I wasn't trying to identify her. Merely pointing out that you already have. (To store insiders anyway).

- Sounds like your store's problems are far worse than XS'. (Not that I've been in their stores in years either).

Obviously your store's customers, wealthy as you may think they are, are lacking in real class and everyday good manners. Or your store needs to cut back on its constantly-changing and therefore unfamiliar product line. Or probably a bit of both.

[TheCustomerIsAlwaysRight]

Any employee who tells me to stop opening packages can go STFU.
It is my right as a consumer to open the package to make sure the item I AM PAYING FOR IS THE ITEM I GET!!!!!!!

[Mr980x]

Any employee who tells me to stop opening packages can go STFU.
It is my right as a consumer to open the package to make sure the item I AM PAYING FOR IS THE ITEM I GET!!!!!!!



This is the problem right here.

Please show me where this right of yours is included in our countries constitution?


And if you open it and dont buy (which is what we are talking about here) then what?

I knew at some point a troll would come to feast...but seriously this is the best you have?

If you have no problem telling a woman to STFU for asking you kindly to not damage something you dont think you will buy then your business isnt needed.

[luda07]

Any employee who tells me to stop opening packages can go STFU.
It is my right as a consumer to open the package to make sure the item I AM PAYING FOR IS THE ITEM I GET!!!!!!!

I wouldn't want you to be a customer in a store I worked at! That is the most absurd thing I have ever heard of. If you buy something and take it home and the item is grossly not as described, in that case it would be fair to return. Just because you want to have your doubts put to ease doesn't mean you can ruin the store's property and discard it if it isn't what you expected it to be.

If the customer was truly always right, as you would suggest, I would expect a huge increase in prices across the board because of the massive rise in abuse of store's policies. Do people not have common sense anymore?

[Mr980x]

- I wasn't trying to identify her. Merely pointing out that you already have. (To store insiders anyway).

- Sounds like your store's problems are far worse than XS'. (Not that I've been in their stores in years either).

Obviously your store's customers, wealthy as you may think they are, are lacking in real class and everyday good manners. Or your store needs to cut back on its constantly-changing and therefore unfamiliar product line. Or probably a bit of both.



I see your point there. I think you are spot on. Thing is its a small percentage of people who do this. As noticed by one abusive person defending there so called right to open anything they want replying on here. This one guy can open anywhere from 2 to 10 packages himself in one go.

[Manatus]

That is a great idea actually. Problem is where does she get this? She would have to present this at a company meeting. She has been thinking of trying to get a poll going to see how people would feel about signage and rules against opening items. The only area I see this not working might be undergarments. She has no control of the packaging. Its mostly plastic.

Does she really have that much power? I mean what's being suggested here is changing the store's return policy. Making it so that if you open an item, you can't return it for a refund. That's a huge, huge change and I don't even think the store manager of one location could do that. Added to that, the "higher ups" are already resistant to just adding a sign on the wall saying please don't open - suggesting that the store refuse to accept returns for opened items is just asking for trouble in my opinion. If they're against one sign, they'll be against one little sign on every product that looks like one of those "if seal is broken, warranty void" tags you get on electronics.

I'm guessing we're talking about The Bay here. Not to identify anyone, but the reason stuff like this happens at The Bay (and Sears), is that there is never anyone around to help you, ever. There are more empty cashier desks than there are visible employees. You can find your item in 5 minutes and then spend 15 minutes trying to pay for it. What this means is, customers end up helping themselves. If they can solve their own problem, they will, because no one's going to help them with it. If you're looking for a men's shirt, there's no one there to ask if you need help or to suggest sizing or to offer a demo to try on. Putting a sign on the wall isn't going to help if there's no employees to be seen anywhere. My recommendation would be to have the demo products, where appropriate, in one central position, e.g. near the men's fitting room, have a rack of the common sized shirts to try on. Then have employees actually out there and helping the customers. If they see someone looking through the men's shirt wall, ask if they need help and offer to let them try the sample shirts for size. If the store is selling high priced, high quality designer products, then they should be providing high quality service. There shouldn't be a need to spend your day tidying up the store so it doesn't look like a bomb hit it, because someone should be there to stop it from happening.

[YippoHippo]

Lately she has become stressed out. Apparently it is becoming more and more difficult to do her job due to a high volume of customers who open packages of socks and undergarments as well as electronics. Since she is responsible for preventing loss in her area she has been having a hard time staying within the acceptable levels of loss. While it may not seem like a package of socks opened is a big deal the sheer amount of packages getting opened has often resulted in 50% of the display becoming unsellable within 2 days due to missing items are just mis-matched merchandise. Also people have been returning alot of electronics due to missing parts after they where opened. The store has a very generous return policy so customers will often buy opened items for a discount but still expect everything to be there.

Open new package, demand discount. Win!

And you said you work in the "upper part of the city".

[Tornado F2]

If the customer was truly always right, as you would suggest, I would expect a huge increase in prices across the board because of the massive rise in abuse of store's policies. Do people not have common sense anymore?


I see your point there. I think you are spot on. Thing is its a small percentage of people who do this. As noticed by one abusive person defending there so called right to open anything they want replying on here. This one guy can open anywhere from 2 to 10 packages himself in one go.

I'm certainly not going to defend the rights of abusive customers, vandals, thieves, and outright fraudsers, but that old adage does still hold an element of truth. Stores that lose honest customers, for whatever reason, rarely win them back, and often go out of business. If a customer feels they are unwanted or untrusted, or being treated less-favourably than others, they will usually take their business elsewhere.

For example, stOOpleS at some point stopped sending me discount coupons, despite my being a regular customer. I knew others still received them. I was not interested in paying more than other, newer customers, were paying, so I took most of my business elsewhere. Similarly OD and TD completely lost my business through unpaid MIRs. OD are now gone. It can be a very fine line that retailers walk. Sometimes it's best to follow that old advice.

[Mr980x]

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[YippoHippo]

For example, stOOpleS at some point stopped sending me discount coupons, despite my being a regular customer. I knew others still received them. I was not interested in paying more than other, newer customers, were paying, so I took most of my business elsewhere. Similarly OD and TD completely lost my business through unpaid MIRs. OD are now gone. It can be a very fine line that retailers walk. Sometimes it's best to follow that old advice.

For some reason they started to send me coupons. But, I don't want them. It's usually buy $200+ or $150+ online and get this free or $X off.



I worded it wrong before. I meant to say customers open a LARGE amount of merchandise not a Large amount of customers open a large amount of merchandise. Its a small minority doing the big damage.

When did I say I worked in the upper part of the city. I said I worked at a higher income/class city.

Sorry, you said you worked in the "very upscale part of the city". In the original post.


Maybe try catching them in the act, or get more employees hanging out in that section.

[wilsonlam97]

Branded seal tape ftw!

[Tornado F2]

For some reason they started to send me coupons. But, I don't want them. It's usually buy $200+ or $150+ online and get this free or $X off. .

I used to get, and use, them. Then I learned that new customers were getting a lot better coupons. I enquired about this, and now I get no coupons at all. :facepalm: They really know how to lose loyal longtime customers.

They should watch those Ally ads where the grownups are mean to the kids. But here, instead of sulking, customers take their business elsewhere. I think stOOpleS are doomed to fail. Shame because I really enjoyed shopping there in the past, and really liked the staff.

[peanutz]

So my question to the RFD community is would you be offended if someone asked you to not open the merchandise or by signage indicating the same? Apparently our employers believe it is offensive to post such a notice. I beg to differ as I believe it no different than vandalism when it results in an item no longer being sellable and her losing a performance bonus.


So I ask..

Would you be offended if someone asked you to not open the merchandise?

Signage indicating the same?

Also what would you guys think would be the best course of action to tackle it without disturbing your shopping experience.

Thoughts??
Signage is best and is not at all offensive. Personally telling people not to open packages can be more confrontational and thus unpleasant.

I was at a hosiery shop a couple weeks ago looking for a specific type of pattern on leggings, and I noted the sign that said Please Do Not Open Packages--I wasn't going to since there are sizing charts at the back of each package. However, the shop owner verbally told me not to open the packages, too, when I was looking at them, which kind of turned me off. I understand her not wanting anyone to open them but I thought it was presumptuous to think I was going to...?

Also, Mr980x, no offense but it's clear that you don't understand the diversity of garment sizing. There is no standardization, and different materials hang or fit on the body differently. As a matter of fact, I do need to see e.g. undergarments in hand to estimate whether they will fit me because one brand's S will fit when another brand's M is right for me. I kind of don't blame the customers in this regard--but if there are signs and demos up then there would be no good excuse.


The posts so far make sense to me.

OP, is it her responsibility to make sure customers are not opening packages and leaving them at the store? I'm a little confused why management is coming down on her for this. What was the expectation of her to prevent this that she failed at?In my observation/experience, many managers who do not know what it is like to be a front-line worker make unrealistic demands and set ridiculous bars. I feel really sorry for the wife.

[D-Roc]

I have not had time to go through the entire thread os responses, but for me if the item is in a resealable package, I tende to open it up before I buy it (I will always look for one that has already been opened before). Otherwise I will not open a package if it is sealed up tight. Of course if there happens to be one that has been opened before (possibly a returned item) I will take a look at that item before I buy a sealed one.

[longitude]

This is worse, typical of low class trash customers, very common in certain areas of the GTA.

http://img64.imageshack.us/img64/5041/img00.jpg





.

[diggler649]

This is why I prefer to buy items online. It comes factory fresh, untouched my grubby human hands.

[diggler649]

This is worse, typical of low class trash customers, very common in certain areas of the GTA.



When you say certain areas of the GTA, are you referring to cities that rhyme with Lampton, Pittimauga and Farborough?

[gizmo8]

Happen to me once when I bought the cleaning clay kit for my car....when I got home the clay was missing and I bet a ahole took that clay and put it inside another box and basically had two clays for the price of one...I didnt want to drive 1/2 to the store for a exchange but I phone the manager and he said if I show him the receipt he credit me..either way Im out of gas money and time....

[Ottomaddox]

Other stores like in Toronto dont have this issue as they have lots of security. I think its because this store is supposedly in a low crime area so she gets little to no help.

Frankly, your wife can't win this one. My wife worked for similar companies, that had policies that pandered to the consumer, but in reality, benefited the shysters and scammers more than legitimate consumer issues.

Signage won't help. People don't think it applies to them, and there's no penalty for ignoring it. Take a look at the example picture someone posted; we've all seen that sign where the plastic bags are in every $1store and grocery store... and dozens of boxes are punched open.

Really, the only solution is increased 'supervision' and tactical customer service. There needs to be an increased number of floor staff in the problem areas ready to say 'can I help you' when they see that finger ready to plunge into the packaging. They need to establish a presence that will prevent the tampering your seeing, because I can assume you, it's only a small subset of people doing this, and they will 'get it' eventually. The only problem is that now your staffing metrics will take a hit, and she may get comments from customers about the 'smothering' atmosphere the staff create...

[ShinNoodles]

I just dont understand why the customer wouldnt know his underwear size, sock size or what they thing a radio looks like when there is a huge picture on the box or normally another unopned item. Also if you need special help find a hard to find size of dress shirt maybe you should try a dedicated mens store first and then come by to get your size for less. there is no taylor here and nor should a customer expect one for the prices being offered.



Also, Mr980x, no offense but it's clear that you don't understand the diversity of garment sizing. There is no standardization, and different materials hang or fit on the body differently. As a matter of fact, I do need to see e.g. undergarments in hand to estimate whether they will fit me because one brand's S will fit when another brand's M is right for me. I kind of don't blame the customers in this regard--but if there are signs and demos up then there would be no good excuse.

+1 for peanutz's response.

I've experienced clothing of the same brand that have sizes that vary from one style to the next. Also, have you ever bought men's pants (which the sizes are, in most cases, indicated in inches around the waist) where one brand will fit, but another brand of the supposed same size does not? Measurements used for sizing are only useful if they're actually accurate!

Even "designer underwear" that have different product lines can have slightly different sizing, material and fit. For something like underwear that is right next to your skin, wouldn't you want to know how the material feels first? I like how some of the brands use boxes that have a cut-out for you to see and feel the material without having to open up the packaging, but that still doesn't address the sizing issue.

[Mr980x]

removed info

[manmanny]

...
...

So I ask..

Would you be offended if someone asked you to not open the merchandise?

Signage indicating the same?

Also what would you guys think would be the best course of action to tackle it without disturbing your shopping experience.

Thoughts??

No I wont feel bad. But that has never happened to me as I never do. Once I decide to buy it then I open, check and go to cashier for checkout.
I started opening now as I see many Chinese people just open things and leave it. I hate that. I have seen some of the small thing missing in such packages.
I have see this at Sear, Walmart, Canadian Tire etc...etc... I stopped shopping at Walmart for that reason. Its not just cloths. Its anything like food items, small/big furniture items, electrical, toys... I hate that.

[manmanny]

When you say certain areas of the GTA, are you referring to cities that rhyme with Lampton, Pittimauga and Farborough?
:lol: But may be true.



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We never question mod's obsession with boobvatars.

[Mr980x]

I value the different opinions you guys have presented (except the one idiot). I started this thread to see if I can get a general consensus of what she cant do you stop this problem without losing you as a customer.

Do you guys think that her doing a poll asking people if signage or asking them not to open packages would offend you as a customer and present the data to higher ups in an effort to get them to budge on there stance. This is really a unique location and maybe it needs its own set of standards?

[manmanny]

This is worse, typical of low class trash customers, very common in certain areas of the GTA.

http://img64.imageshack.us/img64/5041/img00.jpg





.


Looks like from Scarborough No Frills. I was about to comment about such signs. It doesn't matter what it says they will do or open the package.
I dont think the class of these people has to do with any "Class". You will see these things in any Scarborough stores.

The Asian supermarket started putting tapes over the fruited in the new boxes. Like rolling the boxes with packing tape will stop them.
Last year I visited Zellers store near Overlea/Don Mills. The way cloths were lying everywhere, boxes opened, it was like a trash bin.
I never visited that store again. I might at least once if Target comes there.


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[5dark]

I love how once OP mentions this is in Halton people are desperate to point fingers at Scarborough and the GTA like it means anything.

[kindred_99]

Signage is fine, I can't imagine people being offended by it. While it wouldn't stop everyone from doing it, it would probably make many think twice, especially if the sign mentions that they might be asked to buy it if they open it. The problem with that is that they could make the customer pay for it and have the customer return the product later on (assuming their return policies allow that). I am sure that signs can be worded in a way that people won't be offended, especially if they mention that the policy exists to make sure they provide the best quality NEW products to paying customers.

While we are on the subject of returns, etc I had a friend that bought an iPad as a gift for someone from Future Shop. They only had the white one in stock so he picked that up but the person he was giving it to preferred the black one that FS was out of so he had to return the one he bought at FS and buy the black one at Best Buy. The box was not opened at all, he still had it in the bag, I was with him when he went to return it to FS. They treated this poir guy like a criminal. They repeatedly asked him why he wanted to return it and he told them he wanted to exchange for a different colour but they were out and the closest FS was not close at all. They were extremely suspicious of him and they actually opened the package themselves (remember he had not opened it at all, it was still sealed). It seemed like such a waste, they opened the package, removed all of the films and covers that seal the product and even powered the thing on to make sure it was fine. They still periodically asked if he had ever used it, it seemed like a bit much. When they turned it on it was obvious (due to factory settings, it asking you to select country, run setup, etc) that it was never used they insisted on using it to make sure that it had not been swapped out or hollowed out. After a good half hour they finally refunded his money. The girl then explained that they get a lot of things returned with missing/hollowed out parts, boxes with bricks or something heavy inside to weigh it down. She said they would have to sell this iPad as an open box product but that they had been scammed too often and as a policy don't take anything back without opening it and making sure. Its understandable but a bit much in this case.

[jp06]

This is worse, typical of low class trash customers, very common in certain areas of the GTA.

http://img64.imageshack.us/img64/5041/img00.jpg





.

LOL, i agree... there's only 3 possible trashy customers who do this. 1) Those who steal sandwich bags, 2) those who purposely open packages to demand a discount, and 3) those who are stupid that they don't know what a sandwich bag looks like.

[Corleone187]

it probably saves the store money if people open the packages because it prevents returns and the processing of returns which could eat up a lot of labor time that could be used to service other customers

[ShinNoodles]

While we are on the subject of returns, etc I had a friend that bought an iPad as a gift for someone from Future Shop. They only had the white one in stock so he picked that up but the person he was giving it to preferred the black one that FS was out of so he had to return the one he bought at FS and buy the black one at Best Buy. The box was not opened at all, he still had it in the bag, I was with him when he went to return it to FS. They treated this poir guy like a criminal. They repeatedly asked him why he wanted to return it and he told them he wanted to exchange for a different colour but they were out and the closest FS was not close at all. They were extremely suspicious of him and they actually opened the package themselves (remember he had not opened it at all, it was still sealed). It seemed like such a waste, they opened the package, removed all of the films and covers that seal the product and even powered the thing on to make sure it was fine. They still periodically asked if he had ever used it, it seemed like a bit much. When they turned it on it was obvious (due to factory settings, it asking you to select country, run setup, etc) that it was never used they insisted on using it to make sure that it had not been swapped out or hollowed out. After a good half hour they finally refunded his money. The girl then explained that they get a lot of things returned with missing/hollowed out parts, boxes with bricks or something heavy inside to weigh it down. She said they would have to sell this iPad as an open box product but that they had been scammed too often and as a policy don't take anything back without opening it and making sure. Its understandable but a bit much in this case.

If you ever read/heard about this in the news earlier this year (http://www.ctv.ca/CTVNews/TopStories/20120116/best-buy-future-shop-ipad-fake-120116/), then you would understand why retailers are suspicious of all electronic returns. Yes, it's unfortunate that a few d*bags that scammed these stores in turn makes these retailers treat all customers like scammers, but they're doing it to protect their own interests. We're not talking about a $3 pen that you can buy at Staples.

[manmanny]

If you ever read/heard about this in the news earlier this year (http://www.ctv.ca/CTVNews/TopStories/20120116/best-buy-future-shop-ipad-fake-120116/), then you would understand why retailers are suspicious of all electronic returns. Yes, it's unfortunate that a few d*bags that scammed these stores in turn makes these retailers treat all customers like scammers, but they're doing it to protect their own interests. We're not talking about a $3 pen that you can buy at Staples.

Its always that and the profits.

[Corleone187]

yeah whats with these dirtbags.

THere should be a policy that anything returned over $100 you need a valid drivers license and there should be cameras recording at every customer service desk to record the return transaction


Also think about it, it's because of all these dirtbags that we have to deal with all that ridiculous packaging...you know the impossible to open plastic packaging that are sooo ANNOYING!

[appleb]

If you don't intend to buy, then you shouldn't be opening it the product.

This sounds like Winners to me. Everything there looks like it was from a garage sale except the few items in those indestructable plastic clamshells that require scissors and band aids to open.

Signs will not be offensive, it shows the management cares that you get a 'new' product and anyone who takes offense at the sign is probably the type of customer you don't want anyway.

Although I've seen grocery stores with signs requesting that customers not to break bunches of bananas into smaller bunches, but I am certain people do it anyway.

[longitude]

looks like from scarborough no frills. I was about to comment about such signs. It doesn't matter what it says they will do or open the package.
I dont think the class of these people has to do with any "class". You will see these things in any scarborough stores.

The asian supermarket started putting tapes over the fruited in the new boxes. Like rolling the boxes with packing tape will stop them.
Last year i visited zellers store near overlea/don mills. The way cloths were lying everywhere, boxes opened, it was like a trash bin.
I never visited that store again. I might at least once if target comes there.


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We never question mod's obsession with boobvatars.


lol, i agree... There's only 3 possible trashy customers who do this. 1) those who steal sandwich bags, 2) those who purposely open packages to demand a discount, and 3) those who are stupid that they don't know what a sandwich bag looks like.


scum

[manmanny]

yeah whats with these dirtbags.

THere should be a policy that anything returned over $100 you need a valid drivers license and there should be cameras recording at every customer service desk to record the return transaction


Also think about it, it's because of all these dirtbags that we have to deal with all that ridiculous packaging...you know the impossible to open plastic packaging that are sooo ANNOYING!
You remember Future shop had no policies for returns. Since people (and not only immigrants) started the abusing it FS started charging "Restocking" fee.


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[No Frills]

stores sell so much garbage nowadays I want to see and feel the item before I buy it.


If people are constantly opening packages then there is a large information gap between the customer and the product.

These are good points, from so much marketing going into products these days and products changing in time to inferior quality, for the consumer its very difficult to know what exactly you are buying.

From the retail side of things, they have only a small percentage of their shrink budget (products that arrive in the store that arent sold) and if they are going over the target, they have to increase their margins while they are trying to make their margins as thin as possible to stay competitive and offer a lower price.

I think those that open packages are true ignoramuses. If you are that unsure, dont buy it! Its destruction of property and if you do see another customer doing it, you should make it your business as you will soon be paying more.

[manmanny]

stores sell so much garbage nowadays ...

... I want to see and feel the item before I buy it.
what?



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last edited by reason: Removed taunting: Whats your obsession with him?!?!
We never question mod's obsession with boobvatars.

[Ottomaddox]

LOL, i agree... there's only 3 possible trashy customers who do this. 1) Those who steal sandwich bags, 2) those who purposely open packages to demand a discount, and 3) those who are stupid that they don't know what a sandwich bag looks like.

d) those that can't read English or French, and have trouble understanding the dimensions listed on the box.

[Mr980x]

For the record this store is not Winners nor Marshalls.

[No Frills]

They are losing just under 50% of the items to damaged packaging every two days or so. Customer complaints are rising and the area looks like a battle was fought there.

Perhaps the cost efficient solution is to hire more people with those losses just for their supervision presence. The store appearance conditions will also improve during business hours. In some cases (more in food retail) in big stores they have the garbage compactor locked and have 1 person hired to just stand there and monitor what garbage. The cost for hiring that person is cheaper than having the garbage unsupervised.

Nevertheless a financial decision has to be made...those losses are way too big....its sucks when you are in an area where the company thinks they can get away with a lower expense budget unlike the urban-like retailer locations needed to run a business properly.

[stuntman]

[QUOTE=manmanny;14915343]what?
[SIZE=1]

Yep see and feel. When it comes to this I guess you don't know what you don't know. But I know what I know, have to spend my own money on it and don't buy based on a cool name brand.

Is it good fabric that will feel good to me?
Is it leather or pleather?
Is it stainless steel?
cotton or synthetic?
plastic where it should not be?
thick or thin material?
is it the right size?
real stitching or fake?
Good seems or poor ones?
+ more

I don't abuse packaging and fold stuff back up when it is sitting loose.
For me the answer is simple. The store makes it accessible or I don't buy it.

It does not sound like I would be shopping at the OPs store. That store does not sound like a store that sells quality stuff. If other stores don't have this problem they should copy what the other stores do.

[Mr980x]

removed info

[Mr980x]

Nevertheless a financial decision has to be made...those losses are way too big....its sucks when you are in an area where the company thinks they can get away with a lower expense budget unlike the urban-like retailer locations needed to run a business properlyy.



Yes thats exactly the attitude. I dont think anyone thought this issue would ever happen. I bet it might be happening in the other suburban locations with these demographics.

The average amount spent in one day by a shopper in most of their stores is $182.57. In this store its $293.75. Its the 3 highest of all the companies 500+ stores including sister stores.

The most expensive (non electronic) item in the store is $1675 (Louis Vutton Purse). The other branded stores its $476.

That shows you what kind of people they expect in this store.

[stuntman]

"suits the purpose" <-from earlier post and alluded to in the previous one
what part of that don't you understand? My guess is you just plain don't understand it. Get out of sales and marketing or go on a course. Quickly please.

I don't buy blindly on name brand. I have never owned Micheal Kors (ooooooo Micheal Kors)
So if I buy a Micheal Kors shirt it will magically fit? Will the boxers magically be the boxers that don't annoy the heck out of my junk?

I don't destroy merchandise of leave a mess behind me when I shop but you are falsely stating that I do?
Underwear I buy a in lots of about 20 every 5 years or so. I am going to open the package, thank you very much.

I think you said earlier that other stores don't have this problem but somehow your store does.
If the store is too lame to be able properly display merchandise, purchase the right merchandise or avoid the problem like their competitors somehow magically do then maybe they should be out of business.
You are blaming customers for the stores deficiencies.....that sounds desperate.

Stop being so bitter about the store being a loser when it comes to proper merchandising and purchasing. If you want to work for a company that has brains then elsewhere may be the place for you OR just suck it up.

[kindred_99]

If you ever read/heard about this in the news earlier this year (http://www.ctv.ca/CTVNews/TopStories/20120116/best-buy-future-shop-ipad-fake-120116/), then you would understand why retailers are suspicious of all electronic returns. Yes, it's unfortunate that a few d*bags that scammed these stores in turn makes these retailers treat all customers like scammers, but they're doing it to protect their own interests. We're not talking about a $3 pen that you can buy at Staples.

If you bothered to read my entire post before picking it apart you will see that I actually mentioned that exact point.

I'm surprised that more items are not packaged in the impossible to open bubble packaging. People often complain as to why a tiny item like a memory card needs so much packaging as it is a waste. The primary reason is to avoid theft as it is easier to pocket a tiny item than a large package containing a small item. The second is to make it easier for them to reject returns as you have to destroy the package in order to open it and of course to avoid people opening items in store.

This Curb Your Enthusiasm Clip is spot on.
http://www.youtube.com/watch?v=DsuKYKsk6W0

[Mr980x]

"suits the purpose" <-from earlier post and alluded to in the previous one
what part of that don't you understand? My guess is you just plain don't understand it. Get out of sales and marketing or go on a course. Quickly please.

You seriously need to read. I dont work there my WIFE does. If your going to come in here an have an opinion then at least read things. Otherwise your trolling and will be reported as such.


I don't buy blindly on name brand. I have never owned Micheal Kors (ooooooo Micheal Kors)
So if I buy a Micheal Kors shirt it will magically fit? Will the boxers magically be the boxers that don't annoy the heck out of my junk?

So your telling me you cant tell enough by READING the packaging like 95% of the other customers who dont open things? It will state what its mad eof and if you have been buying underwear for years you should know what it feels like to wear cotton, or a blend. I do and I am sure most of the other guys here do. Also a undershirt is made of a generic template so yes they do fit the same. Its an undershirt FFS what do you expect it to feel like? I buy certain brands because they have proven to me that they are the real deal. I am sure YOU probably bought a brand out of trust.


I don't destroy merchandise of leave a mess behind me when I shop but you are falsely stating that I do?
Underwear I buy a in lots of about 20 every 5 years or so. I am going to open the package, thank you very much.


So you expect the store to eat the cost of the multiple items you open? You expect the other customers to do so as well? I would LOVE you to tell these other guys that.
You say you buy underwear in lots of 20 every 5 years? Must be high quality stuff eh? You can say anything you want really doesnt make it true. I know for a fact my wife cannot put them back in and she has been doing this day in and out for 5 years. If she cant I doubt you could. I am sure everyone here would agree putting back underwear is next to nearly impossible. I hate to say it but I call BULL.



I think you said earlier that other stores don't have this problem but somehow your store does.
If the store is too lame to be able properly display merchandise, purchase the right merchandise or avoid the problem like their competitors somehow magically do then maybe they should be out of business.
You are blaming customers for the stores deficiencies.....that sounds desperate.

You expect the store to display all items? Tell me how would you know it fits by just looking? You know since you CANT try undergarments on anyways. The sales are great. its the losses to inconsiderate idiots thats eating those profits up. It doesnt matter how much you sell when you lose a big part of your stuff to writeoffs. The company makes millions every year so the merchandise is fine. Competitors ARENT doing well as most are on life support if you havent noticed and Walmart isnt looking so hot since this company arrived with this store at least apparel wise. I am not blaming the ALL customers. I am blaming a select FEW like YOU.


Stop being so bitter about the store being a loser when it comes to proper merchandising and purchasing. If you want to work for a company that has brains then elsewhere may be the place for you OR just suck it up.

I think the one who needs education might be you since you failed to read yet again. Its sales are super good. Its the losses to write offs in this department that are high. I am not bitter at all. What I am is annoyed by your trollish behavior. Your derailing the main focus of this thread. if the company didnt have "brains" they wouldnt be decimating the competition to the tune of billlions of dollars in sales a year.

This store is very unique in its location and consumer base. Because of this things must be approached differently than most typical urban markets.

[sandikosh]

1. Being a "higher" end store, placing signs stating "Do Not Open Packages" would be distasteful and not in keeping with the reputation of the store.
2. If possible, maybe your wife can move associates from other departments under her control to those departments that needs customer assisstance. Or the store should invest in more associates. Afterall throwing away almost 50% in open packages got to be more expensive than hiring an additional worker.
3. Re-merchandise the departments. Have the most open products close to each other or if there is one, a checkout.
4. Have your wife speak to the store manager regarding more help. Being in the top 3 in the chain can bring her some leverage.

As regards to shrink, to my understanding it is goods that you cannot account. In other words stuff that was stolen or stuff that you paid for and never recieved. If the store is throwing out stuff and claiming it, then it is not shrink, but losses.

[kindred_99]

What is so special about this store and why is it so different than everywhere else.

[kindred_99]

1. Being a "higher" end store, placing signs stating "Do Not Open Packages" would be distasteful and not in keeping with the reputation of the store.
2. If possible, maybe your wife can move associates from other departments under her control to those departments that needs customer assisstance. Or the store should invest in more associates. Afterall throwing away almost 50% in open packages got to be more expensive than hiring an additional worker.
3. Re-merchandise the departments. Have the most open products close to each other or if there is one, a checkout.
4. Have your wife speak to the store manager regarding more help. Being in the top 3 in the chain can bring her some leverage.

As regards to shrink, to my understanding it is goods that you cannot account. In other words stuff that was stolen or stuff that you paid for and never recieved. If the store is throwing out stuff and claiming it, then it is not shrink, but losses.

There are some good points here. I'm not sure what is so offensive about a nicely worded sign asking customers to ask an associate if they need help instead of opening packaging. I am sure it would be preferable if an employee opened the packaging in order to show something to a customer as they could control the situation, they could make sure that nothing is damaged and that it ends up back in its package immediately as opposed to the mess that happens when people do as they wish. Are these rich people that easily offended? You would think they would want someone to do that for them if this is such a snooty place, opening packaging should be beneath them shouldn't it?

[stuntman]

^^^ all bold, really?


You seriously need to read. I dont work there my WIFE does. If your going to come in here an have an opinion then at least read things. Otherwise your trolling and will be reported as such.

yes, I thought you worked there too. No big deal.



So your telling me you cant tell enough by READING the packaging like 95% of the other customers who dont open things? It will state what its mad eof and if you have been buying underwear for years you should know what it feels like to wear cotton, or a blend. I do and I am sure most of the other guys here do. Also a undershirt is made of a generic template so yes they do fit the same. Its an undershirt FFS what do you expect it to feel like? I buy certain brands because they have proven to me that they are the real deal. I am sure YOU probably bought a brand out of trust.

I typed SHIRT, not an undershirt (heed your own advice?) and NO they do not all fit the same.
Nope, rarely every do buy a brand out of trust for clothing without having a preliminary look because brands change. Actually, I can not remember anytime that I did so.
Since you want to go on about the cotton description being on the label...WRONG: thread count? thickness? size of thread? It does not have that on the tag does it? No.




So you expect the store to eat the cost of the multiple items you open? You expect the other customers to do so as well? I would LOVE you to tell these other guys that.
You say you buy underwear in lots of 20 every 5 years? Must be high quality stuff eh? You can say anything you want really doesnt make it true. I know for a fact my wife cannot put them back in and she has been doing this day in and out for 5 years. If she cant I doubt you could. I am sure everyone here would agree putting back underwear is next to nearly impossible. I hate to say it but I call BULL.

Call bull if you like, I don't have a rep for BSing. Maybe your wife is challenged, I don't know. I doubt I could make it 100% but like I said if I am buying I am going to inspect what I am buying.





You expect the store to display all items? Tell me how would you know it fits by just looking?
You know since you CANT try undergarments on anyways.

WRONG.
For underwear it would be in the cut. elastic on the legs? a poorly designed/annoying pocket that opens in the front?
What is your fetish with underwear anyways? Why do you know so little about underwear if you have a fetish? You said I could return the stuff earlier didn't you? eww.



The sales are great. its the losses to inconsiderate idiots thats eating those profits up. It doesnt matter how much you sell when you lose a big part of your stuff to writeoffs. The company makes millions every year so the merchandise is fine. .

Then maybe they can afford to have merchandise out or have more sales associates to assist? If the merchandise is so hot the store needs to keep up....it is not a good store by the sounds of it.



Competitors ARENT doing well as most are on life support if you havent noticed and Walmart isnt looking so hot since this company arrived with this store at least apparel wise. I am not blaming the ALL customers. I am blaming a select FEW like YOU
I think the one who needs education might be you since you failed to read yet again. Its sales are super good. Its the losses to write offs in this department that are high. I am not bitter at all. What I am is annoyed by your trollish behavior. Your derailing the main focus of this thread. if the company didnt have "brains" they wouldnt be decimating the competition to the tune of billlions of dollars in sales a year.

This store is very unique in its location and consumer base. Because of this things must be approached differently than most typical urban markets.

A few like me? that is pretty presumptuous. You talk like I go shopping every weekend and tear through any package that catches my eye.

I could sells billions at a loss too. Any fool can do that so it does not mean they have brains. If they had brains they would be decimating the competition in PROFITS.
You and your wife should sit down and take a midol or something to chill you out. Or maybe it is just you.

[stuntman]

oh yeah...I forgot to mention the most important thing that sums up a large portion of the stores question.

The store has to ask the question. How does a customer know that this item suits the purpose?
Because that is why most purchases are made. You don't seem to understand or know that. Be thankful I am being nice by presenting that common gem to you. I am a nice person :)

[sandikosh]

There are some good points here. I'm not sure what is so offensive about a nicely worded sign asking customers to ask an associate if they need help instead of opening packaging. I am sure it would be preferable if an employee opened the packaging in order to show something to a customer as they could control the situation, they could make sure that nothing is damaged and that it ends up back in its package immediately as opposed to the mess that happens when people do as they wish. Are these rich people that easily offended? You would think they would want someone to do that for them if this is such a snooty place, opening packaging should be beneath them shouldn't it?

When I walk into a store and see those signs, the first thing that comes to my mind, is that the store doesn't want to provide customer service. It is like walking up to a service desk where there is sign stating, "Ring Bell For Service". What the store needs to do is educate the associates on how to approach the customer. Make the customer feel appreciated for taking the time to visit rather than push for a sale.

[No Frills]

As regards to shrink, to my understanding it is goods that you cannot account. In other words stuff that was stolen or stuff that you paid for and never recieved. If the store is throwing out stuff and claiming it, then it is not shrink, but losses.

Depends on the stores accounting. Some put shrink and losses in the same pot and count up the points weekly, quarterly and annually. If something is thrown out it might as well have been stolen.

[peanutz]

1. Being a "higher" end store, placing signs stating "Do Not Open Packages" would be distasteful and not in keeping with the reputation of the store.Well, it could be worded in a friendlier way. Such as "Please do not open packages; if you need any help, our associates will be happy to serve you :)"

Honestly, unless a package is already opened, I do think it is bad manners and low-class of anyone (no matter how much money they have) to open something that is sealed and/or has complicated packaging, without asking permission first. If the store associate says you can't open something and there are no demos on display, just leave. You don't have a right to rip them open.

[Mr980x]

removed info

[kindred_99]

Well, it could be worded in a friendlier way. Such as "Please do not open packages; if you need any help, our associates will be happy to serve you :)"

Honestly, unless a package is already opened, I do think it is bad manners and low-class of anyone (no matter how much money they have) to open something that is sealed and/or has complicated packaging, without asking permission first. If the store associate says you can't open something and there are no demos on display, just leave. You don't have a right to rip them open.

Exactly. Too many people feel entitled before they have even spent a dime. Much of this discussion depends on the individual item of course but overall you should not be opening anything up unless you ask for permission first. Some people can be animals and think they can do what they want. If you are buying something that is packaged just because the package is not welded shut it is not an invitation to open it up. I still don't get how people are offended by a nicely worded sign asking you to ask for assistance and to not open any items. You don't go into a supermarket and open a bag of chips to see if they smell good, you don't go to Best Buy and open a bluray to see if the disc is in good condition, why would you open a pack of underwear or anything else. I think this comes down to selfishness and a complete lack of respect for others. Its these same people that leave their dirty food trays at a food court table, the same people that pee all over the seat in a public washroom or don't hold a door open for the person behind them.

[kindred_99]

To be fair its a small percentage of people doing this (like stuntman). You get 5 of these guys opening 4-5 packages each and you got a huge amount of opened items. There is enough staff but these offenders dont seem to want help or just really dont care and will open it regardless. i would say 4 out of 5 offenders will get upset when wifey tries to help them. This is mearly my opinion but I think these guys are just going to do what the please regardless. If you have read stuntman's trash you would see he will "do as he pleases" regardless of how much help he gets.



1. I think thats what managements take is.
2. These retail places dont really like upping the amount of associates. Also I dont think it would do all that much judging by stuntmans opinions on the matter. I think these people are hardwired to think they must open items to get a good shopping experience for themselves. I am sure someone can tell him it fits great and he would still want to know by himself.
3. That was step number one. Thing about that is it looks really ugly.
4. She thats being done now since they are the ones complaining about the losses. they truely seem to think she can manage but as we all have noticed the problem is a hard one to really understand. I really dont get why they "must" open so many of these items

Your right on. But they also include writedowns which are items that cannot be sold. Normally opened undergarments will end up there after a week




Just the fact its in a high income demographic and because of that they think they dont need the kind of LP presence other stores have. Its one of the highest performing stores they got. It gets some of the highest priced items in the chain. The crime rate is ridiculous low compared to other top 5 stores and no other high income demographic has this low of a theft rate. Its miniscule.



this is how management see it. As for the associates they do ther best but for the most part the cant just stand there and watch people looking for underwear. i think that would be creepy and unsettling. Also most poeple dont want someone around while the look for undergarments, especially a female associate. "What would you know" is one of the most common things she gets when she CS's a customer.



I think this is how its done.




Are you reading this stuntman?? Peanutz is not the only one saying this and its the overwhelming opinion on this thread so far.

For such a high class store it sure does seem like it has pigs for customers. At the end of the day they either have to watch people and call them out when doing it, risking the lost business or treat it like a cost of doing business if these people are spending such insane amounts of money that they are afraid to talk to them or heaven forbid scare them off with a nicely worded sign. The whole thing somehow doesn't fit, apparently its this high class place but they don't have enough staff to watch customers. Its a good thing you didn't post the name, some might think of it as a great place to shoplift if nobody is watching.

[Mr980x]

Real gems from stuntman

1) "I typed SHIRT, not an undershirt (heed your own advice?) and NO they do not all fit the same.
Nope, rarely every do buy a brand out of trust for clothing without having a preliminary look because brands change.Actually, I can not remember anytime that I did so.
Since you want to go on about the cotton description being on the label...WRONG: thread count? thickness? size of thread? It does not have that on the tag does it? No."


2) "Call bull if you like, I don't have a rep for BSing. Maybe your wife is challenged, I don't know. I doubt I could make it 100% but like I said if I am buying I am going to inspect what I am buying."

3) "What is your fetish with underwear anyways? Why do you know so little about underwear if you have a fetish? You said I could return the stuff earlier didn't you? eww."


4) "Then maybe they can afford to have merchandise out or have more sales associates to assist? If the merchandise is so hot the store needs to keep up....it is not a good store by the sounds of it."

5) " You talk like I go shopping every weekend and tear through any package that catches my eye."

6) "I could sells billions at a loss too. Any fool can do that so it does not mean they have brains. If they had brains they would be decimating the competition in PROFITS.
You and your wife should sit down and take a midol or something to chill you out. Or maybe it is just you."


Where do I start. you pretty much contradicted yourself throughout. really classy thing to call my wife "challenged".

1) Shirts are a problem slowpoke. They come hanged. No issues there. We are talking about UNDERSHIRTS.

2) So say your going to inspect what your buying but also say you dont go around opening everything. Which one is it?

3) Yes I have a fetish. The fact we are talking about undergarments being the biggest issues must escape you.:facepalm: underwear CANNOT be returned and if it could who would buy it?

4) Not a good store because a-holes like you want to do as they please and ruin everything for everyone else? They do keep more merchandise comming. Its the losses to writeoffs that hurt.

5) Actually you said you had to inspect everything you buy so .....your words not mine.

6) Actually profits are healthy. They are expanding aggressively. Alls fine there.


You have the nerve to imply my wife is challenged when it appears you are. Take a midol? I am sorry that you can buy underwear properly. learn to dress yourself first and then maybe just maybe I might take your advice.

Your a troll. Its pretty obvious you have nothing to add to this discussion. I wont bother with you anymore.

[stuntman]

If it is a hassle to open the item I would leave it or ask if it is OK to open it. If they say no then it is no sale.




Are you reading this stuntman?? Peanutz is not the only one saying this and its the overwhelming opinion on this thread so far.

Apparently you are not taking your own advice about reading. Please read a quote, of myself, right near the begining. Maybe you should stop being so foolish.

To echo in an opposite and actually more correct way:
Why do store employees feel so entitled? Why should the store get a dime before showing the merchandise properly?

You are wrong on so many other things too, especially the underwear thing. You have not idea how to buy mens underwear. One might think you only women underwear.

You only are hearing what you want to hear. People are stating HIRE MORE EMPLOYEES TO ASSIST PEOPLE TO MAKE SURE THEY ARE BUYING THE RIGHT THING. SHOW THE MERCHANDISE. Yes, I yelled because you just don't seem to get it the basic principal of providing goods and services. The goods and services need to suit the purpose.

High class store???? does not sound like it. A pig with lipstick is still a pig...<--others have pointed that out too. Something does not sound right. Your trollin?

You are being a hopeless whiner. You are not hear to find a solution you are here to whine and blame customers for the failings of your wife's employer (and your wife?).

[Mr980x]

For such a high class store it sure does seem like it has pigs for customers. At the end of the day they either have to watch people and call them out when doing it, risking the lost business or treat it like a cost of doing business if these people are spending such insane amounts of money that they are afraid to talk to them or heaven forbid scare them off with a nicely worded sign. The whole thing somehow doesn't fit, apparently its this high class place but they don't have enough staff to watch customers. Its a good thing you didn't post the name, some might think of it as a great place to shoplift if nobody is watching.



You have some real food for thought in your post. We will be talking about it now that shes home. I really was worried about starting this thread for the reasons of giving away certain information. I will probably go back end edit out stuff.

Its not that staff dont catch it. Its that they are powerless to tell people not to open things. They will either offend the person and get berated, or the person will ignore them with no recourse. As we all know most companies do not allow employees to stop theft. They can only report it. That common knowledge. Being summer and all its hard to hide items and since everyone is relatively well-off those who steal tend to stand out really easy. I am sure there is loss prevention there. Just not very visable if you catch my drift.

Most theft in these kinds of stores takes place at the register.

I think I have gotten enough out of this thread. I just wanted to see how people felt about signage and being asked not to open things and even get some ideas from customers themselves. I have gotten those answers.

I wont be back to post further. Thanks to those who provided input.

[stuntman]

Real gems from stuntman
Where do I start. you pretty much contradicted yourself throughout. really classy thing to call my wife "challenged".

some people can't handle it...she has been doing this for 5 years....she is obviously being challenged by the stress at work......or are you freaking out even though she is not?



1) Shirts are a problem slowpoke. They come hanged. No issues there. We are talking about UNDERSHIRTS.

Well I brought up shirts and your replied about undershirts as if I was talking undershirts. You got it wrong.



2) So say your going to inspect what your buying but also say you dont go around opening everything. Which one is it?

I almost always do. Sometimes the inspection ends at reading the box. When I am really about to buy it, depending on what it is, The last thing I do is inspect the display item, try it on or barring knowledge of what is in the box open the box.



3) Yes I have a fetish. The fact we are talking about undergarments being the biggest issues must escape you.:facepalm: underwear CANNOT be returned and if it could who would buy it?

You said the items could be returned so there was no reason to open them.



4) Not a good store because a-holes like you want to do as they please and ruin everything for everyone else? They do keep more merchandise comming. Its the losses to writeoffs that hurt.

You are being presumptuous.



5) Actually you said you had to inspect everything you buy so .....your words not mine.

And yep....see #2 above...you seem to be repeating yourself, rage much?



6) Actually profits are healthy. They are expanding aggressively. Alls fine there.

Then don't compare sales....sales mean squat to the bottom line. Compare profits....and if profits are fine why are you complaining about profit being lost? Maybe the store owners know a lot more than you? Yes they do. Stop acting like you own the store.



You have the nerve to imply my wife is challenged when it appears you are. Take a midol? I am sorry that you can buy underwear properly. learn to dress yourself first and then maybe just maybe I might take your advice.

You need to relax. I am not the one freaking out (see top of post too)



Your a troll. Its pretty obvious you have nothing to add to this discussion. I wont bother with you anymore.
[/quote]
You just don't like the truth. I offered honest opinion and gave you good advice but you seem incapable of accepting the opinion (and knowledge, your retail knowledge seems to suck) that differs your own.

I will repeat this basic thing again, when are you going to thank me?: goods and services need to suit the purpose.

[stuntman]

^^^ see how breaking down a bunch of little things is annoying the visual of the thread?

[LostInTruth]

Customers are getting more and more repulsive IMO, especially with the whole "customer is right." Look at all the retention threads for telecoms trying to get deals and people still going back while feeling "ripped off" + the hoarding that occurs for re-sale (I.E. Touchpad/Playbook). Honestly, if a store is a mess I do not stay for long. Too many people have no respect for other's property but demand and b-tch when they are not treated fairly themselves, it really is getting more and more annoying by the day. If a product doesn't meet your needs then inquire about the EXCHANGE OR RETURN policy BEFORE purchase. Opening undergarments is just crass, I see so many people in Walmart trying to return used swimsuits and claim it was never worn. These people are silly and waste their time on nonsense just to save a few dollars.

I.E. Suggestion for undergarments - Maybe leave a display model, so people know what the material feels like.

[LostInTruth]

Exactly. Too many people feel entitled before they have even spent a dime. Much of this discussion depends on the individual item of course but overall you should not be opening anything up unless you ask for permission first. Some people can be animals and think they can do what they want. If you are buying something that is packaged just because the package is not welded shut it is not an invitation to open it up. I still don't get how people are offended by a nicely worded sign asking you to ask for assistance and to not open any items. You don't go into a supermarket and open a bag of chips to see if they smell good, you don't go to Best Buy and open a bluray to see if the disc is in good condition, why would you open a pack of underwear or anything else. I think this comes down to selfishness and a complete lack of respect for others. Its these same people that leave their dirty food trays at a food court table, the same people that pee all over the seat in a public washroom or don't hold a door open for the person behind them.

+1. THANK YOU. This entitle culture needs to stop. One day these people will get a HUGE reality awakening and their would be no one there to defend them and/or weasel their way out of it.

[kindred_99]

There is no magic bullet for this situation but the simplest thing to do at least for now is to put up signs. Some people might ignore them but you would be surprised at how many people will think twice if they know that someone has gone to the trouble of putting up a sign. If someone is so sensitive about a sign asking them very nicely to refrain from opening a package and ask an employee to help them out then there is something wrong with them. If they really want that item I am sure they will ask for help, especially in a place like that that apparently is so upscale that people are so easily offended. If it is such an exclusive place there probably aren't many alternatives and if they want the item they can hold themselves back from tearing open the package. There have been some good suggestions in this thread such as putting up display items. Of course you can't have a display model of everything but if this is such a huge problem I am sure someone can some up with something creative or at the very least put on display (on mannequins, etc) the items that are opened most often and direct the customer so they know which item is displayed. If this is such a major problem then the only thing that will work will be an employee parked in problem sections to get to people before they can open packages. If that doesn't work and they are losing that much money and if they are that big a chain they might want to talk to the manufacturer about coming up with something better in the way of packaging or that can't be opened or a display that fixes the problem. You would think that if this was such a major concern and costing them this much money that management would have addressed this beyond taking it out on whoever is running the department.

[ever1221]

I never heard of a city called censored before.

[mbg]

It sort of like the monkey eating a banana in the forest and chucking the skin away. You see a lot more people eating on the street while walking around, too... we are just returning to our natural form.

[longitude]

we are just returning to our natural form.

I am sorry my little one, but my family and I are evolving. We love banana milkshakes.

[meanstreetjd]

Here's how I see it, the products/items are the store's property, they can make whatever rules they want and customers have to follow them. If the customers don't like the rules they can shop somewhere else.

It's best to put yourself in the store's prospective, how would you feel if you lost much money every year because of really rude customers who damage product? Stores should of samples of sealed products though. The odd time, I do open some products that seem easy to repackage, and I make sure I put it together properly and have look like it has never been opened. I worked in retail before and I understand how annoying it is to repackage items customers have left open and scattered around. I try my best to put everything back to together since it was my choice to open the package. If I want to see something that is sealed tightly or has complicated packaging, I usually ask staff if I can open it, usually they do it for me with no problems. Lots of people lack courtesy and respect for other people's property nowadays.