Welp, that's the last time I buy something from 'Canada Computers'

[wilddog]

I learned how HORRIBLE Canada Computers really is when I tried returning something for the first time.
I live 30 minutes from them and went to return a power line adapter.
First the gentleman kept continuously asking me the same question, essentially pinning it on me that I don't know how to use it.

But what really bothered me is that I forgot to put a single slip of paper back into the box. It was a half the size of an 8.5x11 sheet of paper with quick install points. Meanwhile, the package comes with a cd with the EXACT SAME instructions. They refused to refund me, even after I asked them to dock me a percentage of the cost for the missing sheet.

Pretty sad...

[junot111]

reminds me of the time I returned a wireless mouse to Canada Computers and forgot the USB receiver in my laptop, they didn't even notice and just took it back

maybe they're cracking down on these issues now.

[Jon Lai]

1) Returning is a policy not a law.
2) According to their policy they have every right to deny a return.

[zonetbh]

1) Returning is a policy not a law.
2) According to their policy they have every right to deny a return.

Both good reasons not to shop there. Good choice, op.

[xalex0]

1) Returning is a policy not a law.
2) According to their policy they have every right to deny a return.And buying from them is a personal choice.

[MkmBandit]

I've built 4 computers in the past 2 years, every part purchased from CC. Many of those parts have had to be returned/exchanged for various reasons. I buy new peripherals every month, most of which end up getting returned simply because I was unsatisfied with something or the other. Never once have I been denied a return, or given any problems for my reasons. Agreed, it's not worth denying a return over a missing piece of paper, especially if the paper is irrelevant. So how has it always worked out for me? I cover my bases. It's my responsibility to make sure everything is included with the packaging. I also go the extra step of re-packing the product so precisely it looks like it's never been opened to begin with. At the end of the day, the fault lies with the OP. Life get's harder then this, it's your responsibility to make sure CC can't call you out for anything. No ones going to cut corners for you, and don't expect them to. Though I am a bit surprised they didn't just dock you a restocking fee.. Anyways, I still shop at CC, and ONLY CC.

/satisfied.

[infamouskid]

to be honest in order for most companies to claim returns to insurance companies or manufacturers they have to include ALL retail packaging or the claim is void.
this is the agreement between the establishments and this has to be passed down to the consumer and retailer at the point of sale/return verbally and by inspection.
when something that is accepted that does not meet that guideline those items now become a part of shrink or are sold open box at a loss.
honestly i have to side with the store on this. they are doing nothing wrong but sticking to policy which is how it should be.
i mean if i bought a car from you and tried to return it with a tire or a radio... would that be ok??

[xalex0]

i mean if i bought a car from you and tried to return it with a tire or a radio... would that be ok??If you offered to pay extra to cover it then sure.

[infamouskid]

If you offered to pay extra to cover it then sure.

even still same guidelines would still apply. this is not the same as warranty coverage.
it's a return and is liable to the store return policy. some stores wont even accept a return if the product is opened.
there is a reason they have the return policy in clear writing on their wall in their stores on walls or on displays at the cash and the website.
like all stores its the customers choice and responsibility to know this.
and it would not matter if you paid extra to cover it. it's missing something.. not matter what that product and it;s claim is incomplete and void.
it's a loss. which is why stores charge a 15% restocking fee on opened product.
show me one store that has coverage return policy for missing parts on return and give me a good laugh.

[xalex0]

even still same guidelines would still apply. this is not the same as warranty coverage.Nope. In your example just cash is fine.


some stores wont even accept a return if the product is opened.It's their choice. It's not like they are the only store on the block.


and it would not matter if you paid extra to cover it. it's missing something.. not matter what that product and it;s claim is incomplete and void.If they want to nitpick then sure ... see above.



show me one store that has coverage return policy for missing parts on return and give me a good laugh.
I got plenty of FS/BB stuff from ebay that was open box and was missing parts or had extra.

[Junigenmukyoku]

Stores are becoming more picky about returns these days. This is why I keep everything for like 30 days after the purchase before trashing.

Regarding the returns, they always gave me a refund or exchange.

[infamouskid]

Nope. In your example just cash is fine.

It's their choice. It's not like they are the only store on the block.
If they want to nitpick then sure ... see above.


I got plenty of FS/BB stuff from ebay that was open box and was missing parts or had extra.

thing is your not a store and if you were it would be just the case.
this is not FS/BB and stores like these have huge shrink loss. if you like their store policies you should be shopping there.
but of course you choose a store like CC i wonder why?
you cant even compare purchases from CC to ebay. good luck trying to return something on ebay without any extra charges or delays.
and like i was saying before even on ebay return policies are different seller to seller.
your on rfd dude. your expected to know store return policies. not knowing this stuff is your own problem. sorry but i can't see where CC was wrong here.
it's just plain silly for a customer to expect a store to accept a return of an open product that is not in complete packaging.
that's a ticking timebomb waiting to happen for CC and the next customer if they did accept your order.

[MkmBandit]

thing is your not a store and if you were it would be just the case.
this is not FS/BB and stores like these have huge shrink loss. if you like their store policies you should be shopping there.
but of course you choose a store like CC i wonder why?
you cant even compare purchases from CC to ebay. good luck trying to return something on ebay without any extra charges or delays.
and like i was saying before even on ebay return policies are different seller to seller.
your on rfd dude. your expected to know store return policies. not knowing this stuff is your own problem. sorry but i can't see where CC was wrong here.
it's just plain silly for a customer to expect a store to accept a return of an open product that is not in complete packaging.
that's a ticking timebomb waiting to happen for CC and the next customer if they did accept your order.

Words of wisdom. http://forums.redflagdeals.com/images/icons/new/thread-thumbsup-32.png

[wilddog]

they are doing nothing wrong but sticking to policy which is how it should be.
i mean if i bought a car from you and tried to return it with a tire or a radio... would that be ok??

you cant even compare purchases from CC to ebay. good luck trying to return something on ebay without any extra charges or delays.
and like i was saying before even on ebay return policies are different seller to seller



How about if I sold you a car with everything in working and pristine order, the full owners manual is in the glovebox, but it's missing the warranty pamphlet? That analogy is a little more spot on.
The primary drive of a business is to instill trust and support in their clientele, so that they return. I don't live close to CC so when the rep refused to discuss any possible alternatives, that support was clearly broken. I OBVIOUSLY do not expect anything free, but I do expect a business to be at least willing to make a transaction relatively simple and helpful for the consumer.

Also, I purchase ALOT of stuff from amazon, and have had to return or exchange a few things. Besides fantastic prices, they treat their customers unbelievably well. They have shipped exchange parts free without even asking for the old part on several occasions.
Running a consumer business is highly competitive. As a consumer, who ever has the best prices and support will get my cash. CC failed this miserably, so I will remove them from any future shopping lists.

Cheers

[infamouskid]

How about if I sold you a car with everything in working and pristine order, the full owners manual is in the glovebox, but it's missing the warranty pamphlet? That analogy is a little more spot on.
The primary drive of a business is to instill trust and support in their clientele, so that they return. I don't live close to CC so when the rep refused to discuss any possible alternatives, that support was clearly broken. I OBVIOUSLY do not expect anything free, but I do expect a business to be at least willing to make a transaction relatively simple and helpful for the consumer.

Also, I purchase ALOT of stuff from amazon, and have had to return or exchange a few things. Besides fantastic prices, they treat their customers unbelievably well. They have shipped exchange parts free without even asking for the old part on several occasions.
Running a consumer business is highly competitive. As a consumer, who ever has the best prices and support will get my cash. CC failed this miserably, so I will remove them from any future shopping lists.

Cheers

no way dude. amazon will for sure take your return via courier no problem. but i guarantee they will be inspecting that shipment when it comes to make sure it is complete.
just like dell or any other reputable seller would. shipping parts out free has nothing to do with return policies and exchanges. if the order is not complete or does not meet policy requirements its flat dead in the water.
and the express rma or exchange policy you agreed to when you put your cc on file will be charged with that nice replacement they sent ahead.
some places are extremely well in replacement parts like logitech and microsoft. but again this is not an RMA this is a return we are talking about. customer did not meet the guidelines and was rejected. end of story.

[MkmBandit]

How about if I sold you a car with everything in working and pristine order, the full owners manual is in the glovebox, but it's missing the warranty pamphlet? That analogy is a little more spot on.
The primary drive of a business is to instill trust and support in their clientele, so that they return. I don't live close to CC so when the rep refused to discuss any possible alternatives, that support was clearly broken. I OBVIOUSLY do not expect anything free, but I do expect a business to be at least willing to make a transaction relatively simple and helpful for the consumer.

Also, I purchase ALOT of stuff from amazon, and have had to return or exchange a few things. Besides fantastic prices, they treat their customers unbelievably well. They have shipped exchange parts free without even asking for the old part on several occasions.
Running a consumer business is highly competitive. As a consumer, who ever has the best prices and support will get my cash. CC failed this miserably, so I will remove them from any future shopping lists.

Cheers

First, horrible analogy. Computer hardware is nothing at all like purchasing a car, where you can step into a dealership and get all the necessary documentation at will. But your concerns have already been addressed twice in this thread. As InfamousKid mentioned, a store like Futureshop may let a missing slip of paper pass as they tend to include incomplete returns as part of shrink-loss. In terms of CC not giving an alternative option, that's surprising as typically in your situation they would just charge you a restocking fee. Which leads me to believe that either A) the store rep was in a bad mood (unlikely) or B) there's some part of the story you're not posting about.

In any event, try returning the item again with all included packaging/info. I can safely guarantee you they will not deny your return if all pieces are there. Take it from someone whose returned everything from motherboards to GPU's (for which I kept the stickers, still didn't have any issues) to keyboards, they will not just deny you a return for no reason whatsoever. Myself and countless friends I've sent to CC have never had unresolvable experiences there.

[xalex0]

thing is your not a store and if you were it would be just the case.Well, you were asking about "you". It never was worded as "if you were a store".


this is not FS/BB and stores like these have huge shrink loss. if you like their store policies you should be shopping there. but of course you choose a store like CC i wonder why?
You asked for an example, and I gave you one. Plain and simple. It has nothing to to with whether I shop there or not. So now feel free to go and LYAO as you were planning to.



you cant even compare purchases from CC to ebay. good luck trying to return something on ebay without any extra charges or delays.
Who said I was comparing CC and ebay? My only argument was that FS/BB has got open box inventory with missing parts. If those are not returns then enlighten me.



First, horrible analogy. Computer hardware is nothing at all like purchasing a car, where you can step into a dealership and get all the necessary documentation at will. Have you even read the OP? The missing part was the quick install guide sheet that's already included on the CD. And of course, you can also get them for free at any time from the manufacturer's website.


I kept the stickers, still didn't have any issuesSo then it's you who is to blame for the crackdown.

[bellahyae]

i am really disapointed in those of you who mistreat someone for having a bad experince at a store. it wasnt even there fault and i am seeing many of you lynching this poor person while you ram the GREAT law of that store onto us. well guess what, people do not deserve to be treated that way and all you have done was clear room for your own future mistreatment by companys who forget just who it is they are trying to serve, the people who buy from them! and then people spend way too much of there good money and get hit with taxes and all sorts of things that have NOTHING TO DO WITH WHAT THEY ARE BUYING.

PLEASE people, before you run to stick up for these busnesses at all costs , try to think about what it is like to have that happen, and how to treat people when you are doing dealings and want to be fair. try not to beat down people who are simply expecting some fairness in there dealings and if you are really fine with putting up with every unfair thing busnesses do, then why are you so quick to cut anyone down who doesnt agree? you would think in all of your happyness about there policys you wouldnt need to treat people so coldly. no, you just want more people to shut up and not remind you that it IS unfair, and that you havnt done anything about it yet.

to the poster,i am sorry this happend, and i hope that in future busnesses will not be allowed to sell you anything even if it isnt working the way it should. and that if you have to return something, it will be done in a fair manner to the customers they are serveing.

[infamouskid]

mistreat?
where did i mistreat anyone?
the guy can't understand cc's return policy so i laid it out exactly how and why they have one.
like the above poster said. if the package was complete and the product was within use and not void.
the return would have happened.

[wilddog]

no way dude. amazon will for sure take your return via courier no problem. but i guarantee they will be inspecting that shipment when it comes to make sure it is complete.
just like dell or any other reputable seller would. shipping parts out free has nothing to do with return policies and exchanges. if the order is not complete or does not meet policy requirements its flat dead in the water.
and the express rma or exchange policy you agreed to when you put your cc on file will be charged with that nice replacement they sent ahead.
some places are extremely well in replacement parts like logitech and microsoft. but again this is not an RMA this is a return we are talking about. customer did not meet the guidelines and was rejected. end of story.

I'm pretty sure in my previous post I stated that I have not even had to send items back. For example, a Keurig brewer. AGAIN, I repeat that I understand their policy but feel that flat out refusing a customer and deny any sort of recourse is a poor move for a business.

[wilddog]

First, horrible analogy. Computer hardware is nothing at all like purchasing a car, where you can step into a dealership and get all the necessary documentation at will. But your concerns have already been addressed twice in this thread. As InfamousKid mentioned, a store like Futureshop may let a missing slip of paper pass as they tend to include incomplete returns as part of shrink-loss. In terms of CC not giving an alternative option, that's surprising as typically in your situation they would just charge you a restocking fee. Which leads me to believe that either A) the store rep was in a bad mood (unlikely) or B) there's some part of the story you're not posting about.

In any event, try returning the item again with all included packaging/info. I can safely guarantee you they will not deny your return if all pieces are there. Take it from someone whose returned everything from motherboards to GPU's (for which I kept the stickers, still didn't have any issues) to keyboards, they will not just deny you a return for no reason whatsoever. Myself and countless friends I've sent to CC have never had unresolvable experiences there.

Wasn't my analogy to begin with, read the thread.
Like I stated, he refused my offer to charge me some kind of fee, if you don't believe what I have stated, move along.

I have the slip, but now I have to make the trek out there today as I'm flying out for vacation this evening. Kind of makes the whole situation more uninspiring.

You should never generalize a business when your supporting evidence is that you and your friends have had good experiences.

[bossfrog2]

Some people return anything and everything in poor condition. That doesn't seem to be the case here. You have my sympathy OP.

[LaserEnvy]

Nothing new here. Canada Computers is famous for their bad customer service. You aren't the first nor the last person to be treated in rude manner at one of their stores. I stopped shopping there a long while ago. No matter how cheap their products are or how good of a sale they are having, I refuse to give them another cent.

[MacGyver]

I read the whole thread twice and didn't see anywhere where it was stated what product was purchased and was being returned. May I ask what it was?

[Ojam]

I read the whole thread twice and didn't see anywhere where it was stated what product was purchased and was being returned. May I ask what it was?

:arrowd:


I learned how HORRIBLE Canada Computers really is when I tried returning something for the first time.
I live 30 minutes from them and went to return a power line adapter.


Brand and model would be nice too though, and I'd like to know how long was it being returned after purchase.

[Drew87]

meh - I don't see what the big deal is - if a stores policies aren't up to your standard then don't shop there anymore - no one is forcing you to......


If you want the store to change that's the best way to get them to change.....Once a store realizes there losing business (if a lot of people join you and stop shopping there), then they'll take action....You and a lot of other might not go back hurting their bottom line, but that's there problem for running a business too tunnel visioned.

[xalex0]

if a stores policies aren't up to your standard then don't shop there anymore - no one is forcing you to......That's exactly what the title says.

[wilddog]

:arrowd:



Brand and model would be nice too though, and I'd like to know how long was it being returned after purchase.

Belkin Videolink. I purchased it on Monday, tried returning it yesterday-was denied, returning it today.

Well, it's great to hear that I'm not the only one that has ceased shopping at CC. Amazon is just absolutely amazing so I'll stick with them.

[RenegadeX]

I learned how HORRIBLE Canada Computers really is when I tried returning something for the first time.
I live 30 minutes from them and went to return a power line adapter.
First the gentleman kept continuously asking me the same question, essentially pinning it on me that I don't know how to use it.

But what really bothered me is that I forgot to put a single slip of paper back into the box. It was a half the size of an 8.5x11 sheet of paper with quick install points. Meanwhile, the package comes with a cd with the EXACT SAME instructions. They refused to refund me, even after I asked them to dock me a percentage of the cost for the missing sheet.

Pretty sad...Today it's a sheet of paper ("the same instructions are on the CD!"), tomorrow it's another customer and it's the CD that's missing ("The drivers are old, you need to download them off the internet anyway!"). Where does the retailer draw the line on what is acceptable to be missing and not acceptable? The retailer has the power of discretion but why should they be inconvenienced, incur costs for replacement of missing items, etc when the reason is customer negligence?

Were it me, I'd suck up the mistake and consider it a learning experience - next time I'm returning something to Canada Computers OR ANY STORE, I'd be sure to put everything that was in the package back in the package before returning it. And if I was stuck with a working product that I couldn't return because it didn't meet the store's return requirements, I'd sell it on eBay or Kijiji or RFD and try to minimize my 'loss'.

Have you ever bought an item and discovered that something was missing from the package? I have, and it's annoying because it probably means I can't use the item when I want to, and even if I can, it requires me packaging everything back up and returning to the store, waiting in line, etc to do an exchange. Having worked in retail in the past, I can tell you for a fact that it's not just due to theft, but lazy, careless, "didn't want to upset the customer" staff who accepted returns that they ought to have refused. The problem is that this type of employee only makes their own job harder because not long after accepting an incomplete return, the customer who had the misfortune to buy the returned-with-missing-parts item returns to the store and complains that their item is missing pieces..

[xalex0]

why should they be inconvenienced, incur costs for replacement of missing items, etc when the reason is customer negligence?
Would you like to provide an estimate of their cost for the replacement of this particular item?



Have you ever bought an item and discovered that something was missing from the package? I have, and it's annoyingWas it open box? If so then it's fair game. Otherwise, it's the stores/manufacturer's fault for not ensuring that the refurbished item was properly processed. Selling a returned open box item without inspection is stupid.

[infamouskid]

Would you like to provide an estimate of their cost for the replacement of this particular item?

Was it open box? If so then it's fair game. Otherwise, it's the stores/manufacturer's fault for not ensuring that the refurbished item was properly processed. Selling a returned open box item without inspection is stupid.

no he shouldn't give an estimate. because the package is still incomplete and that will not change the claim policy between them and the manufacturer.
that means they would be stuck with it. that means they would incur loss. i don't think you understand what a return policy is. if you don't meet the policy guidelines don't expect them to accept your return.
it's that simple. what is not to understand?

[george__]

I bought a case from them last Saturday. One of the hard drive bay thingy were missing their screws and rubber pieces and the manual was missing... So I had to drive back to get some rubber pieces + screws.
But their prices are really cheap..

[xalex0]

no he shouldn't give an estimate. because the package is still incomplete and that will not change the claim policy between them and the manufacturer.
that means they would be stuck with it. that means they would incur loss. i don't think you understand what a return policy is. if you don't meet the policy guidelines don't expect them to accept your return.
it's that simple. what is not to understand?Why don't you let RenegadeX defend his post? You still have my reply to your previous post to address. Or can we consider that issue closed?

[Supercooled]

CC =Corrupt crooks

[LaserEnvy]

CC=Conniving Con artists

[Jucius Maximus]

thing is your not a store and if you were it would be just the case.
this is not FS/BB and stores like these have huge shrink loss. if you like their store policies you should be shopping there.
but of course you choose a store like CC i wonder why?
you cant even compare purchases from CC to ebay. good luck trying to return something on ebay without any extra charges or delays.
and like i was saying before even on ebay return policies are different seller to seller.
your on rfd dude. your expected to know store return policies. not knowing this stuff is your own problem. sorry but i can't see where CC was wrong here.
it's just plain silly for a customer to expect a store to accept a return of an open product that is not in complete packaging.
that's a ticking timebomb waiting to happen for CC and the next customer if they did accept your order.
Exactly. Canada Computers is a "certain kind of store" and "certain people" should not be shopping there. This will just make everyone happy.

If anyone has doubts about shopping at Canada Computers please see here (http://forums.redflagdeals.com/canada-computers-suck-839391/#post10105758) and here (http://forums.redflagdeals.com/canada-computers-808449/#post9686342) for more information about what they are like and who should shop there.

I have done a return at CC before and it was super fast and easy. No complaints. Of course I am smart enough to not buy anything over $40 at CC unless I am 100% sure I won't return it.

[dztraw]

Return Policy

If you are not satisfied with your Canada Computers' purchase of a product, and would like to request a return or a replacement, please note the following:

1. Original invoice must be presented during all return, exchange and refund.
2. Returns for refund, exchange or store credit are only valid within 14 days of your original purchase date unless otherwise specified on the invoice.
3. All products that have been registered with the manufacturer for warranty and service support cannot be returned to Canada Computers for credit or replacement. The warranty services of such products will be handled by the manufacturer directly.
4. Certain products cannot be returned for refund or replaced for hygienic requirements or special as-is sales conditions. Please refer to the return/warranty policy details of such items on their invoices.
5. Software does not have any warranty and cannot be returned for refund or replaced due to authentic licensing registration/activation requirements.
6. Products of a consumable nature (including Printer Ink and Toner, Blank CD/DVD/BD Media, Paper and other printing supplies, and products that come with consumable accessories) cannot be returned once opened. Defective products that have consumable accessories supplied from the manufacturer may be exchanged for the same item within the exchange period.
7. All products must be returned in their original packaging, including any accessories, manuals, documentation, packing materials and box.
8. All products returned for refund must be in good resalable condition*
9. Canada Computers will assess a minimum 5% restocking fee on any opened or used products. Canada Computers will only accept defective items that are within the store warranty period. Defective items returned within the DOA period but without the complete set of accessories and all packaging will be accepted for repair only. Products that are classified as physical damage will not be covered by Canada Computers' warranty.
10. Photo identification is required for exchange when customers are not able to present the original receipt.
11. There is no return or refund on any "SPECIAL ORDER*" products. * except when the item is found to be DOA, the item will be replaced with same identical product from manufacturer only

Please see below for policies on non-defective or defective items.

*Canada Computers reserves the right to charge higher restocking fees for special circumstances such as damaged packaging or missing accessories. A product's fitness for resale will be determined by our staff.




Case closed!!!

[xalex0]

Canada Computers reserves the right to charge higher restocking fees for special circumstances such as damaged packaging or missing accessories.



Case closed!!!Indeed

[kocoman]

Why the OP not just ask for the manager of the store to deal with this problem, escalate the issue always get it resolved better. Unless you got a fake manager, or a person who impersonate as a manager.

[figment]

I learned how HORRIBLE Canada Computers really is when I tried returning something for the first time.
I live 30 minutes from them and went to return a power line adapter.
First the gentleman kept continuously asking me the same question, essentially pinning it on me that I don't know how to use it.

But what really bothered me is that I forgot to put a single slip of paper back into the box. It was a half the size of an 8.5x11 sheet of paper with quick install points. Meanwhile, the package comes with a cd with the EXACT SAME instructions. They refused to refund me, even after I asked them to dock me a percentage of the cost for the missing sheet.

Pretty sad...

Canada Computers is a pretty poor company. They may occasionally have low prices but I'm quite traumatized to even consider buying something from them after all the reviews on them. God forbid I have an issue with a purchase after I'll be SOL. Somehow they keep expanding though, CC is too YMMV for me. Try returning again and you'll likely get someone that isn't so uptight about the rules. I'd rather do business with NCIX and Memory Express

[Toukolou]

I've found their prices to be consistently the lowest and have never had a problem returning anything to them. Agree that their customer service leaves a lot to be desired.

[AznDud333]

I've found their prices to be consistently the lowest and have never had a problem returning anything to them. Agree that their customer service leaves a lot to be desired.


do you work for them or what? their prices are usually 10-50% higher than the others..i5 3570k for example was sold by CC for 300dollars while it was 230 everywhere else..

[LaserEnvy]

do you work for them or what? their prices are usually 10-50% higher than the others..i5 3570k for example was sold by CC for 300dollars while it was 230 everywhere else..

People have a misplaced sense of loyalty to the products they buy and the companies from which they buy from (see PS3/Xbox/Apple fan boys). It's ridiculous. The conpanies don't care about any one individual. You may have had good experiences with Canada Computers in the past but they are notorious for their bad customer service and can treat you like dirt at any moment.