Rogers to eff customers even more in August [Archive]

JAC

Jul 4th, 2012, 08:17 PM

Max overage charge going from $50 to $100 in August. Check your bills.

"To protect you from unexpected high charges, we currently cap the maximum monthly amount you can be charged for additional internet usage at $50 in addition to your Hi-Speed Internet plan's monthly service fee, modem rental fee (if applicable) and taxes. Effective August 16, 2012 this monthly limit will be increased to $100 in addition to your plan's monthly service fee, modem rental fee (if applicable) and taxes. If you exceed the monthly usage allowance included in your Hi-Speed Internet plan you will begin to see charges up to the new limit beginning on your first invoice on or after September 16, 2012. All other aspects of your Rogers service(s) will remain the same. Remember, you can track your internet usage online by signing into My Rogers at rogers.com/myinternetusage. For more information or questions please contact us in any of the ways listed on page 2 of this invoice. Thank you."

xalex0

Jul 4th, 2012, 08:21 PM

But hey, they do everything they can to protect you from unexpected high charges.

toguy

Jul 4th, 2012, 08:26 PM

But hey, they do everything they can to protect you from unexpected high charges.

+1...I don't see this as a big deal because how many people actually go that far over? If you are regularly going over, look at upgrading your service. I've incurred overage charges in the past but it was only by a few GB and I think most people are able to manage usage through the online tools they have. On top of that, you do get a warning when you're 75% the way there, so not really a whole lot to complain about in terms of Rogers not giving you enough information/warnings about usage.

On another note, OP's post triggered a visit to the Rogers Internet page...when did they bump up the cap on Express to 80GB? That was news to me...

sourkeys

Jul 4th, 2012, 08:45 PM

I know of some people that had the rogers service and they figured that once they hit the $50 overage cap that they may as well download EVERYTHING in sight

mysticalinfluence

Jul 4th, 2012, 08:48 PM

+1...I don't see this as a big deal because how many people actually go that far over? If you are regularly going over, look at upgrading your service. I've incurred overage charges in the past but it was only by a few GB and I think most people are able to manage usage through the online tools they have. On top of that, you do get a warning when you're 75% the way there, so not really a whole lot to complain about in terms of Rogers not giving you enough information/warnings about usage.

On another note, OP's post triggered a visit to the Rogers Internet page...when did they bump up the cap on Express to 80GB? That was news to me...

I don't see this as issue either people should just ditch the price grougers and move to Teksavvy or Distributel. Do people seriously sign up with Rogers/Bell anymore.

Aznsilvrboy

Jul 4th, 2012, 08:54 PM

So how exactly does this "protect" customers from "unexpectedly" high charges? Previously, the most people would expect is +$50 on the bill, now it's going to be $100. Fail Rogers logic?

carmaster

Jul 4th, 2012, 08:54 PM

This is bs.

ppl4golf

Jul 4th, 2012, 09:06 PM

So how exactly does this "protect" customers from "unexpectedly" high charges? Previously, the most people would expect is +$50 on the bill, now it's going to be $100. Fail Rogers logic?

Simple...the UNDO the UNexpectedly to EXPECT HIGH CHARGES.

dtm252535

Jul 4th, 2012, 09:14 PM

Does this qualify as a change to your contract...as in a reason to get out of your contract through retentions?

wilsonlam97

Jul 4th, 2012, 09:16 PM

Does this qualify as a change to your contract...as in a reason to get out of your contract through retentions?

You could try.

soul_taker

Jul 4th, 2012, 09:35 PM

But hey, they do everything they can to protect you from unexpected high charges.

Too bad everyone missed your sarcasm.

- Excuse for money.
- Expected this for months now. Since Bell doubled their own a while back right?

If you are regularly going over your cap you should consider switching providers. If you go over every month by the max there's mathematically no chance of you not going over on the next 2-3 higher up plans.

If you aren't regularly going over you should consider switching providers. The QoS of Rogers cable internet is sub par at best.

Dave98

Jul 4th, 2012, 09:42 PM

+1...I don't see this as a big deal because how many people actually go that far over? If you are regularly going over, look at upgrading your service. I've incurred overage charges in the past but it was only by a few GB and I think most people are able to manage usage through the online tools they have. On top of that, you do get a warning when you're 75% the way there, so not really a whole lot to complain about in terms of Rogers not giving you enough information/warnings about usage.

On another note, OP's post triggered a visit to the Rogers Internet page...when did they bump up the cap on Express to 80GB? That was news to me...

He was being sarcastic.

And upgrading your service? Well yeah. That's exactly the point and what they want you to do. The end result is the same; paying them more money.

xalex0

Jul 4th, 2012, 09:46 PM

Too bad everyone missed your sarcasm.Scary, huh?

xalex0

Jul 4th, 2012, 10:09 PM

Just switched from Rogers to Epsiton Communications a few months ago :)
You must be their only customer.

Dave98

Jul 4th, 2012, 10:31 PM

An ISP that has to resort to spamming RFD disguising themselves as a customer sounds quite respectable.

Where do I mail my credit card to?

toguy

Jul 5th, 2012, 02:03 PM

I know of some people that had the rogers service and they figured that once they hit the $50 overage cap that they may as well download EVERYTHING in sight

Obviously those are the people they would be targeting, since high bandwidth users would rather pay the ~$50 for the Express service plus $50 in overage (essentially $100 for unlimited downloads) rather than pay for Ultimate ($100) and still incur the $50 in overage ($150 total).

If you aren't regularly going over you should consider switching providers. The QoS of Rogers cable internet is sub par at best.

Speak for yourself. I hate Rogers like the rest of them (and Internet service is the only service I have), but I will say that the cable Internet service is rock solid, and that is why I have stuck with them (that, and they have given me the discount plan (just by asking) for the past two years).

Scary, huh?

No, what's scary is that people are getting all bent out of shape about a price increase that probably won't impact the vast majority of Rogers' Internet customers. I know it's one of the more loathed companies on this forum, but when this increase will impact so few, you know it's just being used as an excuse for everyone to get their hate on.

thelefteyeguy

Jul 5th, 2012, 02:19 PM

You must be their only customer.

he's not only a client but the President

Jimboski

Jul 5th, 2012, 02:24 PM

I know of some people that had the rogers service and they figured that once they hit the $50 overage cap that they may as well download EVERYTHING in sight

This! When they knew a certain month was going to be releasing good blu-ray movies Is when he would go nuts and download them all!
Now It's different.. $100 overage fee cap :facepalm:.

wilsonlam97

Jul 5th, 2012, 02:32 PM

This! When they knew a certain month was going to be releasing good blu-ray movies Is when he would go nuts and download them all!
Now It's different.. $100 overage fee cap :facepalm:.

Or go to teksavvy or distibutel;)

Jimboski

Jul 5th, 2012, 02:40 PM

Or go to teksavvy or distibutel;)

+1!
No regrets leaving Rogers.. AT ALL.

pete_rfd

Jul 5th, 2012, 02:47 PM

Did you guys get an extra 10gb per month? Stop complaining.

:P

kennaley

Jul 5th, 2012, 03:03 PM

That's just too much. Rogers is becoming desperate for cash as they are cutting jobs and rising fees.

diblaz111

Jul 5th, 2012, 04:02 PM

Well since then my mother in law, and two of my neighbours have switched over as well so theres 4 of us right there! haha
No complaints from any of us. It ACTUALLY is an ISP that puts their customers first :)

xalex0

Jul 5th, 2012, 04:32 PM

Well since then my mother in law, and two of my neighbours have switched over as well so theres 4 of us right there! haha

Curiously, it is reported (http://canadiancompanies.landoffree.com/company/Epsiton_Communications_Incorporated) that the company has 4 directors.

Mark77

Jul 5th, 2012, 05:02 PM

hmm

Jul 5th, 2012, 05:48 PM

Just switched from Rogers to Epsiton Communications a few months ago :)

This is one of the worst websites I have ever seen. Both in terms of design, as well as content. My eyes hurt now thanks to you.

Sketchy company is sketchy...

hmm

Jul 5th, 2012, 05:53 PM

Don't focus on the cost -- focus on the value. If the extra $50/month lets you pirate 15 extra movies that would ordinarily cost you $20-$30 a piece to acquire (including gas) -- that's like saving, conservatively, $300/month. Who wouldn't want that sort of deal?

OR, you can switch to a competitor that offers 5 times the bandwidth for 1/3 the price.. and download an extra 75 movies and pay less.

Logic fail. (As usual)

ppl4golf

Jul 5th, 2012, 05:58 PM

Curiously, it is reported (http://canadiancompanies.landoffree.com/company/Epsiton_Communications_Incorporated) that the company has 4 directors.

Good one and thanked for the laugh LOL

The suspicion is further justified after you see the name of the director and the newbie's name.

I reported it.

un1bomber

Jul 8th, 2012, 10:12 PM

So is Disributel the best alternative for unlimited cable in the GTA? I'm getting 28/1 with rogers right now I think... want something faster if possible

ichpen

Jul 8th, 2012, 10:38 PM

Well as much as I dislike the high fees I have to stick with rogers as they're the only ones to provide solid 50+mbit service. This is aimed to drive network hogs to the likes of TSI. This is not a cash grab as I'd guess fewer than 2% of users actually exceed the monthly overage substantially and read the writing on the wall "rogers doesn't want your business". Eventually TSI will do something similar when their nodes get flooded. I'm usually right at the cap so this doesn't impact me.

JAC

Jul 8th, 2012, 10:43 PM

Well as much as I dislike the high fees I have to stick with rogers as they're the only ones to provide solid 50+mbit service. This is aimed to drive network hogs to the likes of TSI. This is not a cash grab as I'd guess fewer than 2% of users actually exceed the monthl overage. Eventually TSI will do something similar when their nodes get flooded. I'm usually right at the cap so this doesn't impact me.

I'd say it's more an attempt to protect their content business by making the bandwidth demands of streaming services like Netflix less appealing.

ichpen

Jul 8th, 2012, 10:47 PM

I'd say it's more an attempt to protect their content business by making the bandwidth demands of streaming services like Netflix less appealing.

There might be some of that too as a side benefit but I think its a square shot at the folks who likely stream/download many hundreds of GBs monthly. Probably consuming a good chunk of their network.

My guess is most are on the upper tiers where you can actually download terabytes per month.

xalex0

Jul 8th, 2012, 11:06 PM

There might be some of that too as a side benefit but I think its a square shot at the folks who likely stream/download many hundreds of GBs monthly. Probably consuming a good chunk of their network.
That's a myth. Network congestion has not been demonstrated to be an issue.

Mark77

Jul 9th, 2012, 01:24 AM

I'd say it's more an attempt to protect their content business by making the bandwidth demands of streaming services like Netflix less appealing.

Sounds like conspiracy theory to me.... Bandwidth and delivering it over local loops isn't cheap.

Mark77

Jul 9th, 2012, 01:26 AM

That's a myth. Network congestion has not been demonstrated to be an issue.

Without rationing, it definitely would quickly become an issue. And IP networks basically experience performance collapse once they are loaded to a certain point. A highly reliable network must also be able to survive N-1 contingencies, at the very least, without performance collapse, which means that on any given link, 100% loading cannot be consistently achieved for operational purposes.

ichpen

Jul 9th, 2012, 08:11 AM

That's a myth. Network congestion has not been demonstrated to be an issue.

Where did you get that tidbit of info from? Network congestion most definitely can be an issue. Besides the point though if 2% of your customers are consuming 40% of your bandwidth you'd definitely have second thoughts about retaining them.

If this was a crack at promoting their content I'd imagine they would have preferred to up the per GB rate for the overage as opposed to the overall cap.

Anyway, will see what happens in the future.

xalex0

Jul 9th, 2012, 10:25 AM

Without rationing, it definitely would quickly become an issue.There is no rationing at Rogers. The ISPs that actually have to deal with limited bandwidth do it by not offering higher-speed tiers and trying to limit usage during peak hours.

Besides the point though if 2% of your customers are consuming 40% of your bandwidth
Where did you get that tidbit of info from? Oh, and data usage has little to do with bandwidth.

You'd definitely have second thoughts about retaining themHaving the customers who pay the top dollar for a service they don't use is surely a lucrative business. Although I doubt it will work in the long run.

JAC

Jul 9th, 2012, 10:35 AM

Crap, we've triggered the Mark-bot.

ichpen

Jul 9th, 2012, 01:30 PM

There is no rationing at Rogers. The ISPs that actually have to deal with limited bandwidth do it by not offering higher-speed tiers and trying to limit usage during peak hours.

Where did you get that tidbit of info from? Oh, and data usage has little to do with bandwidth.

Having the customers who pay the top dollar for a service they don't use is surely a lucrative business. Although I doubt it will work in the long run.

I'm incorrectly using data usage and bandwidth interchangeably. But they both cost money and they both can be abused. My info comes from experience. I'm not affiliated with rogers but I do know that these percentages are not far from the truth.

You fail to see that there are folks who download terrabytes per month. Bring enough of them on a node/aggregator and you have degradation in service. Not to mention the impact on your backbone interconnects.

Personally I'll pay premium for solid internet and reasonable caps vs an overloaded sketchy service with no caps.

Or do you think usage should be unmetered and free? You guys should be more concerned that this will drive network hogs to tsi, acanac etc.

HeavyDutyKronos

Jul 9th, 2012, 01:51 PM

First it was all you can eat data. Then they tried $25, doubled that to $50, now it's $100. Robbers you are disgusting. Definitely cancelling my service ASAP.

BobSagget

Jul 9th, 2012, 03:59 PM

Switch away from Rogers and you will find yourself with more money in your pocket and overall a lot happier!

I really wanted to make the switch when they first introduced the $25 overage cap but ended up sticking with them because I couldn't be bothered going through the hassle of finding a new provider and it wasn't like I was going over the cap every month. Maybe every 2-3 months. Then when they finally introduced a $50 cap that was enough to do it for me. I was not about to pay that BS.

Now they are introducing a $100 overage cap? Are you kidding me? Switch already people!

Ignore these tools like Mark77 and get yourself a better ISP.

wilsonlam97

Jul 9th, 2012, 04:51 PM

Rogers just needs to maintain the network at a nearly fixed cost. Its all profit.

The upgrades they make just introduce more back haul into the network. It's ridiculous to say its always the customer's fault. Its their duty to continuously upgrade the back haul as demands are obviously correlating to time. (Overtime more bandwidth hogging applications are developed)

Since rogers does nothing rational with upgrades it could all be considered part of the fixed costs. There aren't usually spikes to their operating costs of the cable internet network and they're supported by indie ISPs too. The indie isps use their own backhaul and congestion between them and Rogers would only exist between the cable modem and the nearest Cisco cable server. (Aka last line)

Rogers needs to bring higher upload speeds. Yes they are obliterating analog channels atm to make the network more efficient and become dominantly IP.

zatnaf

Jul 10th, 2012, 03:47 PM

Ironsmack

Jul 10th, 2012, 04:38 PM

Well, there are some RFD'rs that swear by Teksavvy. But most are happy with them.

I havent changed yet since retention offered me a deal, but now with the $100 overages - i will consider moving to Teksavvy now in the near future.