View Full Version : Purchasing Infiniti Extended warranty - Help!!!!
Jul 8th, 2012, 09:29 PM
I purchased a used Infiniti 3 weeks ago - it is still under warranty. I would like to extend it. I talked to the dealer that i purchase it from and they advised me of the prices. However, they also mentioned that there is an insurance inspection required ($190) plus $450 deffered purchase surcharge. So the original quoted extended warranty of $2030 turn to be $2670 + tax. Do you guys know how much of a mark up there is on these extended warranties and how much negotiation room there is........Your help is appreciated!
Jul 8th, 2012, 11:34 PM
Wow a surcharge and insurance inspection for a vehicle you have had for 3 weeks??? That seems a bit excessive. Make sure it is a Manufacturer extended warranty and not some after market one. I would call around to a couple of Infiniti dealerships, ask to speak to the Business Manager and get a couple of quotes to compare. If there isn't any sort of stipulation where you have to stick with the originating dealership, then take the best price that way. Typically mark up is $1000.00 however because Infiniti is considered "elite" they may figure that they can charge more.
For sure call around and compare the exact quote and when they quote you make sure you know exactly what warranty you are getting for that price. I would call Infiniti Canada Customer Service and ask them what the process is for extended warranty on a vehicle that has only been on the road for 3 weeks.
Jul 9th, 2012, 12:01 AM
I would call Infiniti Canada Customer Service and ask them what the process is for extended warranty on a vehicle that has only been on the road for 3 weeks.
It was a used car purchase - most likely been on the road more like 3 years (lease turn in).
Unlikely to be a true product of Infiniti Canada, they may administer it for the insurance company marketing the policy, or the dealership does.
A tip off is that the language in the documents doesn't look to be specific to Nissan or Infiniti models at all.
Worst case is that they are just selling it and step out of the picture afterwards other than carrying out any covered repairs.
Disputed coverage would be between you and the insurance company.
Typical markup seems to about 40%, so make a low offer and let them get back to you.
Make sure you know what's covered and not, deductibles, etc.
That info. can sometimes be hard to get out of them.
Jul 9th, 2012, 12:41 AM
If it is a non factory extended warrantee, (ie. third party), it could be very hard to get them to pay for warrantee work.
With the factory, Infinity will be standing behind the extended warrantee - customer service/relationship.
If it is a third party warrantee, they may not care if they piss you off, they have your money already. So find out whom is providing the warrantee and google and ask in various forums how the provider responds to warranteed work.
Jul 9th, 2012, 10:39 AM
Check around on the Infiniti forums. There are often US dealers who will sel the warranty to Canadians at a significant discount online. That is the case at least for Audi, Lexus and GM.
Jul 9th, 2012, 01:27 PM
Just to be clear, the only 'factory warranty' is the 4-year one you get with a new Infiniti.
They provide that because they have to, and there is some government regulation on the terms and conditions.
For example, in Canada, it has to be fully transferable to a subsequent owner, whereas in the U.S. there is some latitude on that.
Car manufacturers are in business to build and sell cars, not sell insurance policies.
Where it gets confusing is that most or all of them offer maintenance service plans, for new or used vehicles.
They are given warm and fuzzy names that make them sound like warranties, but they are not. But it fools some people.
It just makes good business sense for the dealerships to sell those maintenance plans - cash flow, building a dependable customer base, etc.
Whether they are a good buy for the vehicle owner depends on lots of things including how many miles they put on, how busy they are, how mechanically inclined they are, etc.
Maintenance plans are for things that are known to be needed at some point, whereas as a warranty is for unexpected failure of components.
A car company or a dealership could technically offer their own extended warranties, but why would they when there are insurance companies that know that business?
So the challenge is to determine what the Business Manager at the dealership is really trying to sell you.
If it's a warranty product, don't be misled by it having the Infiniti name emblazoned on it. They may just be re-marketing a 3rd. party product.
If it's a maintenance plan, then it is much more likely to be backed by Infiniti Canada through the dealership, and while it may not be a really hot deal, you may well find it to be money well spent and no aggravation.
Jul 9th, 2012, 06:16 PM
Hi guys, thanks for the responses. The extended warranty that I was talking about is the manufacture bumper to bumper warranty offered by Infiniti. I called today all the Infiniti dealerships around the GTA. Most were not willing to discount the price, with the exception of 2 (but again the discount was minimal in the 200-300 dollars in comparison to the extended warranty price).