redgrandam
Jul 20th, 2012, 01:13 PM
I was coming in here to get feedback, but in the meantime I got an email from Yak customer support, so in turn I'm now posting a positive review!
The quick situation:
June 15: received invoice for $2.14, to be processed automatically on my CC July 5th
July 5th: CC number stolen, card cancelled, waiting for replacement card.
July 9th, CC is processed, and rejected. $35 NSF fee applied to account.
No notification, no phone calls, no emails to say there was a CC problem, just a surprise on my next bill. So I was kinda annoyed. It was a simple 2 second fix that I would expect a phone call or email for. Also $35 for this seemed high when it wasn't a bad cheque or direct billing. I figured I would send an email and complain, but expected a 'Bell style' canned response saying I'm basically SOL as it's in the terms of service...
To my surprise, a short email back, saying they had reversed the charge now! Sure from their end it was 'my fault', and could have left the charge on my account, but they didn't. Been a satisfied customer of theirs since 2008, and have recommended them in the past. Now I'm recommending them again, as this shows that they do care to keep customers around. They could have kept the $35 (that I've since already paid them) and made more money off that than they will in 10 months of my long distance usage, but instead they chose to keep a satisfied customer happy. A++ to them and their long distance services.
I only wish some other companies would follow suit, and show a little appreciation to their customers like this...
The quick situation:
June 15: received invoice for $2.14, to be processed automatically on my CC July 5th
July 5th: CC number stolen, card cancelled, waiting for replacement card.
July 9th, CC is processed, and rejected. $35 NSF fee applied to account.
No notification, no phone calls, no emails to say there was a CC problem, just a surprise on my next bill. So I was kinda annoyed. It was a simple 2 second fix that I would expect a phone call or email for. Also $35 for this seemed high when it wasn't a bad cheque or direct billing. I figured I would send an email and complain, but expected a 'Bell style' canned response saying I'm basically SOL as it's in the terms of service...
To my surprise, a short email back, saying they had reversed the charge now! Sure from their end it was 'my fault', and could have left the charge on my account, but they didn't. Been a satisfied customer of theirs since 2008, and have recommended them in the past. Now I'm recommending them again, as this shows that they do care to keep customers around. They could have kept the $35 (that I've since already paid them) and made more money off that than they will in 10 months of my long distance usage, but instead they chose to keep a satisfied customer happy. A++ to them and their long distance services.
I only wish some other companies would follow suit, and show a little appreciation to their customers like this...