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View Full Version : Rogers lied to me, need help!


R5R
Jul 21st, 2012, 05:31 PM
Before, during, and after an upgrade to a new LTE phone I confirmed that I could use LTE. All three times I was told yes, twice by Rogers, and once by Futureshop.

After testing my phone I noticed that the speeds were not LTE, and upon calling technical support to find out why. I'm told that now I must switch plans, and pay more to have LTE, and that the information given to me from Rogers was just "advice" and that the contract is what I should have checked.

My problem with this is that I trusted Rogers and was given incorrect information twice and once by Futureshop and now Rogers has basically told me tough luck. I have been with Rogers since the early 90s and have 3 lines currently.

I feel betrayed and lied to.

I'm asking for help on this issue, because now even if I try to return this phone I had order accessories from China which I cannot return. And in the end, I end up losing because Rogers lied to me.

UPDATE: I skimmed through the contract that I signed at Futureshop, there's no mention that I need a LTE enabled plan to use LTE.
Blackmajik
Jul 21st, 2012, 05:41 PM
Did you talk to Rogers over the phone or in person?
R5R
Jul 21st, 2012, 05:47 PM
Over the phone went all the way to the manager, he basically said tough luck, and that I could either get the 60$ plan with 5$ off which is more than I pay now without VM and CID. Or maybe wait 2 months till the new iphone which will have LTE launches and they should have a new $30 6gb plan with lte in it. And I just emailed the office of the president.

If I'm still in the buyers remorse period ill take it back but then I ordered stuff I cant even use. Really not sure what to do now, I'm kinda shocked that they did this too me.

Thanks for the reply by the way, really appreciate it
gill1234
Jul 21st, 2012, 07:36 PM
Send a letter to the president of Rogers & file a CRTC complaint.
R5R
Jul 21st, 2012, 08:35 PM
Send a letter to the president of Rogers & file a CRTC complaint.

Emailed the office of the president, will be contact CRTC next week. Really hoping the office of the president will fix the problem :\
caveat_emptor
Jul 22nd, 2012, 10:22 AM
i dont think the office of the president resolves anything
i had once a problem with rogers csr

and then the only replied i received was sorry and theres nothing we can do about it and we are sorry that you decide to leave
R5R
Jul 22nd, 2012, 10:26 AM
So I guess that I have to go to the CRTC or just suck it up and wait two months to get 6gb lte at $30 :/
caveat_emptor
Jul 22nd, 2012, 10:29 AM
So I guess that I have to go to the CRTC or just suck it up and wait two months to get 6gb lte at $30 :/

rogers has a new plan for only $60
https://www.rogers.com/web/content/wireless-campaigns?cm_sp=wireless-plans-_-6gb-en-0712-_-slot1
R5R
Jul 22nd, 2012, 11:15 AM
Yeh that's what their telling me to switch too, but it doesn't have Caller ID and Voice mail and its more than what I pay now. I just want them to give me LTE access that they told me I would have when I checked with them before the upgrade.

Thanks though
ccyk
Jul 22nd, 2012, 09:46 PM
what is lte?
aggronieszka
Jul 22nd, 2012, 09:51 PM
what is lte?

Really?

http://en.wikipedia.org/wiki/LTE_%28telecommunication%29
ccyk
Jul 22nd, 2012, 09:57 PM
why would people need 3g? let alone 4g...tech advance too fast without actual need
Bestcaller
Jul 22nd, 2012, 09:59 PM
Excuse me. LTE phone requires LTE plan is just like HDTV but you didn't subscribe to HD service. Or you driving a Ferrari but you say you didn't know it uses premium gas. That's call comon sense not betray.
aggronieszka
Jul 22nd, 2012, 10:08 PM
why would people need 3g? let alone 4g...tech advance too fast without actual need

A lot of people tether their phones to tablets/computers. Also, 3g is fast, but LTE is significantly faster. People need their content and they need it NAOW.
::2dFx::
Jul 23rd, 2012, 12:41 AM
Excuse me. LTE phone requires LTE plan is just like HDTV but you didn't subscribe to HD service. Or you driving a Ferrari but you say you didn't know it uses premium gas. That's call comon sense not betray.


False. Robbers is the only carrier to have this requirement.
R5R
Jul 23rd, 2012, 02:22 PM
Excuse me. LTE phone requires LTE plan is just like HDTV but you didn't subscribe to HD service. Or you driving a Ferrari but you say you didn't know it uses premium gas. That's call comon sense not betray.

When I spoke to rogers in person and on the phone I was told all I needed was an LTE phone and LTE simcard.