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View Full Version : Nexus Quality control problems


insync44
Jul 25th, 2012, 02:27 AM
http://www.guardian.co.uk/technology/2012/jul/22/nexus-7-glass-complaints-google

Complaints are multiplying online about quality issues with the new Google Nexus 7 tablet, with a number of people complaining about "loose screens" which bleed light from the edges or move when touched. Some of those who have had problems say Google has been slow to respond to their concerns.

Reports of "loose screens" have begun occurring almost since the devices first arrived. Some users have complained that the touchscreen glass is slightly lifted around the edge of the device. In some cases that means that light seems to "bleed" into the display of a page, while others have said it means the screen actually moves.
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Haven't noticed any problems with mine yet. I've checked for backlight bleed, and the popping up screen but I don't see to have either of those issues.

I purchased mine from Staples so its easy to return.
Jimboski
Jul 25th, 2012, 02:34 AM
There's a thread about this already, A very well known problem and that MOST are effected.
desidealer49
Jul 25th, 2012, 04:47 AM
Sort of strange to see ASUS not paying attention to QC. Hope they do fix these ASAP as they do for their PC computers.
djemzine
Jul 25th, 2012, 08:13 AM
It's not only quality control. It's also cost cutting. You cut cost and it's a big mistake.

By the way is there an app to test the screen bleeding?
ichpen
Jul 25th, 2012, 08:27 AM
It's not only quality control. It's also cost cutting. You cut cost and it's a big mistake.

By the way is there an app to test the screen bleeding?

Use one of the dead pixel test apps, turn brightness to max, select screen with black background and watch the edges.
djemzine
Jul 25th, 2012, 08:36 AM
Use one of the dead pixel test apps, turn brightness to max, select screen with black background and watch the edges.

Thanks will do.
oldpro
Jul 25th, 2012, 09:18 AM
Didn't Asus have similar problems when they first introduced their original Transformer tablet quite some time ago ?
ichpen
Jul 25th, 2012, 11:11 AM
Read the article. Looks like this could again blow up in Google's face unless QC is addressed pretty quickly.

It's really no surprise that google customer support is non-existent. In my dealings with them I can reassure all that google is most definitely not geared up for customer service/support. Its really unfortunate that this is happening on likely their biggest selling product
will888
Jul 25th, 2012, 12:00 PM
Poor customer service seems to be endemic. It is like a race to the bottom. The screen on my N7 is far from perfect, but it is not worth the hassle to have it checked.
DirectHostingCanada
Jul 25th, 2012, 02:08 PM
Since it is being manufactured by Asus, it is not surprising they are having built issues.

Happened to all their transformer series.
djemzine
Jul 25th, 2012, 06:00 PM
Since it is being manufactured by Asus, it is not surprising they are having built issues.

Happened to all their transformer series.

That is true.
wilsonlam97
Jul 25th, 2012, 11:03 PM
Since it is being manufactured by Asus, it is not surprising they are having built issues.

Happened to all their transformer series.

Yeah they should stick with making laptops.