HP OfficeJet all in one printer - won't recognize new black ink cartridge [Archive]

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transitguy1

Jul 28th, 2012, 05:23 PM

Hey all,

We have a OfficeJet J4580 All in one printer from HP.

Replaced the black ink cartridge with a brand new one bought from staples. Printer is not recognizing it.

If i put in the old one it seems compatible, but the new one, same model, brand, number etc is not compatible.

Anything else I can try, besides doing resets, reclean the linings, etc?

Paid 20 bucks for it but does not work

transitguy1

Jul 29th, 2012, 03:22 PM

bump

Mars2012

Jul 29th, 2012, 11:04 PM

Can you take it back to Staples and exchange it? My old printer was an HP...the ink was insanely expensive ($150 for the black/colour jumbo packs at Costco). I tried using a refilled cartridge once and it worked on the first page and then locked up. I think that's what happened...maybe HP is getting more sophisticated about their chips in the printer cartridges. I now have a Brother printer that uses $5 cartridges (individual colours)...I will never own another HP. Hope you get it sorted out!