VIA Rail login fails, lost my points?

[jabeen98]

Has anyone experienced this? My VIA Rail login no longer works as the
account was inactive for 6 years. Have I lost all my points? :( I had enough
points for a RT to Ottawa.

[zerogravity91]

Has anyone experienced this? My VIA Rail login no longer works as the
account was inactive for 6 years. Have I lost all my points? :( I had enough
points for a RT to Ottawa.

I'm afraid you lost all your points.

It is stated in their terms and conditions.

"VIA Préférence reserves the right to terminate memberships that have been inactive (no point accumulation or redemption) for three (3) consecutive years. Upon such termination, all points will expire from the inactive account."

Maybe you could try to call them and see if you could get your account reactivated.