please help me to deal with rogers internet............

[noob666]

i've cancelled my service last month, gave them 30 days notice

at the last 30 days, they've cut off my ability to go inside my account online and check my usage details on my internet nor gave me any noticfication on my usuage when i am closed to the limit

not i received my bill and they charged me extra $50 on the extra usage

anyone had any experience about it ? i am going to call them up in the next few days to give them some hell since i almost cancelled all my services already.

thx

[Jimboski]

Seems right, Should have monitored It better knowing you couldn't access the site.
I'm guessing you thought you were off the hook In terms of usage but then a huge $50 overage fee comes?

If you cancelled the rest already then I doubt Rogers would care!

[noob666]

Seems right, Should have monitored It better knowing you couldn't access the site.
I'm guessing you thought you were off the hook In terms of usage but then a huge $50 overage fee comes?

If you cancelled the rest already then I doubt Rogers would care!

i am aware of it but i've never go over the cap with my 15 yrs of rogers internet service

i just want to see if there is a way to negotiate with them

[Jimboski]

i am aware of it but i've never go over the cap with my 15 yrs of rogers internet service

i just want to see if there is a way to negotiate with them

Just say that you've never went over your bandwidth and all of a sudden you went over by $50?
Also say that you couldn't access the site when your service was still running.

[noob666]

Just say that you've never went over your bandwidth and all of a sudden you went over by $50?
Also say that you couldn't access the site when your service was still running.

guess that's what i am going to try, hopefully can negotiate something

[spensar]

Just say that you've never went over your bandwidth and all of a sudden you went over by $50?
Also say that you couldn't access the site when your service was still running.

Sounds like the Steam sale effect.


i am aware of it but i've never go over the cap with my 15 yrs of rogers internet service

i just want to see if there is a way to negotiate with them

As you have cancelled, your leverage is gone. I don't really see anyway that Rogers is going to give you any consideration. The best you can do is call and say that it isn't right because you were unable to check usage and since you had never been over there should be at least a 50% credit, etc. I don't think you have a chance, but you can give it a try.

[Insider]

i am aware of it but i've never go over the cap with my 15 yrs of rogers internet service

i just want to see if there is a way to negotiate with them

there was a cap 15 years ago?

[da335]

You have a right to ask them to show your last usage data. Talk to their manager.