My iBook didn't pass my stress test...

[chatbox]

After having my iBook turned on and running different tasks 24 hours per day for 5 days, 3 stuck (not dead) pixels appeared. (Tried rubbing them for 2 hours, no difference.)

Do you think I'd be able to exchange for another ibook if I take it back to the store where I bought it from?

[hagbard]

Depends where you bought it from and how long its been.

[chatbox]

It's only been less than 5 days. Got it at 17:45 on the 20th.
Bought it from Computer Systems Center ( http://www.csctoronto.com/store/index.php )

[chatbox]

Anyone?

[hagbard]

I'm considering the same purchase, but before I do, I'd make sure they agree to take it back if I decide I don't want it for any reason up to 14 days. I'll be buying from London Drugs or Compusmart, so I suspect they'll honour that. I don't know about the store you mention...if they have a website, check it out for their store policy.

[CSR]

Get an IBM

[chatbox]

Get an IBM

Already have one. Actually, already have two. I gave one to my sister.
My mum also has one given to her from work.

The iBook is the first non-IBM lappy in my family.

[hardcoredummy]

Is it just because i'm a genius that i came to this solution... but how about asking the store where you bought it from?

[chatbox]

I did, this morning...they can't do anything about it.
It's now down to Apple's warranty.

(p.s. And no, it's not because you're a genius. Also, that's not a solution, but a path to a possible solution rather.) ;)

[Xboxgp]

I did, this morning...they can't do anything about it.
It's now down to Apple's warranty.

(p.s. And no, it's not because you're a genius. Also, that's not a solution, but a path to a possible solution rather.) ;)

Wow, its barelly been a week you have it and they won't take it back?!

[jed]

Just in case, document everything. Fax a letter to your retailer, and ask for a written response back. You never know, and then at least your butt is covered and its not a case of "he said, she said".

[chatbox]

Wow, its barelly been a week you have it and they won't take it back?!

The guy didn't say I can't return it. But he said I can't exchange it.
To me, an exchange is basically a return follow by a re-purchase. So I just assumed no exchange basically means no return/refund, too. Maybe I should ask the manager (if there's one).

[hagbard]

This is why I never buy anything like this without first knowing the return policy.

[chatbox]

Hum...I guess I rushed my purchase this time.

[Gee]

They are idiots. I am sure you can return it. Just get your money back and buy another one right afterwards.

Either that or call your credit card company. (I hope you paid by credit card)

[milhaus]

Dead pixel policy is different with different manufacturers; however, it will be difficult to trade when you have an item with only three dead pixels, unless they're in close proximity, or in the middle of the screen. Apple is pretty strict on their dead pixel policy, so here's my suggestion.

Call in and tell them that this will be a display iBook for a store, running a flash demo or movie, and that the pixels are very, very noticable. You might get lucky, but you will probably have to scream and shout. (Suggested by an Apple dealer when I complained about my 2 dead pixels - I didn't try it, just forgot about them . . . really, I don't notice at all - actually, it seems one has come back to life)

BTW, if you aren't getting and educational discount, I would buy Apple product, if possible, from Best Buy or FS, for this reason alone. Apple dealers do not have the best return policies.

[milhaus]

They are idiots. I am sure you can return it. Just get your money back and buy another one right afterwards.

Either that or call your credit card company. (I hope you paid by credit card) No they're not. They set their policy. You read their policy and agree to it when buying their goods. Yeah, try to make a $1500 chargeback because they wouldn't accept a return - that'll just go by unnoticed, I'm sure.

[JustMike]

This is exactly the reason why I bought mine at Best Buy instead of a local Mac dealer... Best Buy will take it back as per their published policy, the local Mac dealer will not.