has rogers cancelled ECFs?
I just renewed the subscription rate for my Rogers cable / internet / phone package over the phone. The confirmation notice stated that it was for 2 years (I didn't agree to this) and that I would be charged a cancellation fee if I cancelled. But when I called to complain / back-out I was assured by the retention dept. that this was a promotional offer not a service agreement, I could cancel at any time, and that as of Feb. 12, 2013 Rogers has stopped applying ECFs to new subscription plans. Is this true? I heard the same story from 2 reps (I called the next day just in case there was a misunderstanding) but I've also read all of the horror stories online.